We Need To Talk About This HORRIBLE REVIEW — Transcript

Full transcript

1. 0:01Right, welcome back to channel. First of
2. 0:02all, thanks for watching and that, but
3. 0:05this video ain't a positive one. Uh,
4. 0:08well, I'm going to try and turn it into
5. 0:09a positive one. Actually, I don't know
6. 0:10how I'm going to do that, but anyway,
7. 0:12uh, let's get straight to the point. So,
8. 0:14weirdly, today I was having a chat with
9. 0:16Chat GPT. Uh, cuz, you know, sometimes
10. 0:19it's interesting having little
11. 0:20conversations with Chat GPT and that,
12. 0:22uh, and I was interested to know what
13. 0:26Chat GPT knew about me. So, I asked it
14. 0:29what he knew about me. Uh, it listed
15. 0:32coalition bands and YouTube channels and
16. 0:35blah blah blah. So, I thought, oh, ask
17. 0:36it if it knows anything bad about me.
18. 0:38So, uh, I said, "Can you find me any bad
19. 0:41feedback, any bad negative publicity or
20. 0:44anything? Anything that I might have
21. 0:45done wrong or anything?" Uh, and it
22. 0:50alerted me to two things, two articles
23. 0:53online. Uh, one [snorts] article was my
24. 0:56association with somebody on Tik Tok
25. 0:57who's uh I don't actually have an
26. 0:59association with this person on Tik Tok.
27. 1:01Um, I just uh interacted with him a
28. 1:05couple of times on Tik Tok. Well, people
29. 1:07don't like that person on Tik Tok and
30. 1:08that's it. I don't give a [ __ ] about Tik
31. 1:09Tok to be honest. Uh, so so that I don't
32. 1:12give a [ __ ] about that. Some people on
33. 1:14Reddit complaining anyway. Uh, but the
34. 1:16other one was a bad review for Coalition
35. 1:18Vans uh that I was unaware of. Uh
36. 1:20[laughter]
37. 1:21when I say I was unaware of it, I didn't
38. 1:24know there was an actual review left uh
39. 1:26that was bad. But we don't have a
40. 1:28presence on the website that the bad
41. 1:29reviews left on. So in the grand scheme
42. 1:32of things, uh I don't care.
43. 1:37However,
44. 1:39I like to make videos about the good and
45. 1:40the bad and the ugly of running a
46. 1:41business. And uh this review is is uh
47. 1:46the bad and the ugly part of of running
48. 1:48a business. [snorts]
49. 1:50So uh have I ever had unhappy customers
50. 1:52before? Of course I've had unhappy
51. 1:53customers. It's inevitable. Like we we
52. 1:55we we've had we've had probably seven
53. 1:57customers walk through the door today.
54. 1:59Uh so over the past five, six years, of
55. 2:02course we're going to get uh people who
56. 2:04aren't 100% happy with what we've done
57. 2:05or how we've done it or whatever it is.
58. 2:08Just sometimes you just can't please
59. 2:09some people. Uh, by the way, I'm not
60. 2:11playing any any of this down. Like, I'm
61. 2:13not trying to uh sugarcoat it in any
62. 2:16way. Like, we've got a bad review. Let's
63. 2:18deal with it. Uh,
64. 2:21I'm not going to go into detail. The
65. 2:23van, it's a full All right. Okay. It's a
66. 2:25full van conversion that we've done uh
67. 2:26and the customer's not happy with it.
68. 2:28You've seen this van conversion uh
69. 2:31fairly recently in the last six months
70. 2:33on this channel, and the feedback is
71. 2:36bloody good as always. Uh and I in my
72. 2:42opinion it's one of the best vans that
73. 2:45we have built. Um
74. 2:48the the
75. 2:50you know on the surface of it like the
76. 2:52the look of it uh the the is is one of
77. 2:56the most unusual vans that we've done.
78. 2:58You might be able to find out which van
79. 2:59it is from this description but it's
80. 3:02it's an unusual layout. Uh it's
81. 3:05unconventional layout. Uh, but the
82. 3:08finish of it was beautiful. Now,
83. 3:12this video isn't about being
84. 3:13disrespectful to that customer. The
85. 3:15customer has their own opinions on
86. 3:16things. Um, the difference is that the
87. 3:19customer's opinion versus um people that
88. 3:23know what they're doing. That sounds
89. 3:25like a dig. It's not a dig. People that
90. 3:26know what they're doing,
91. 3:29that's that's the difference. That's the
92. 3:30conflict here. Uh anyway, so we knew
93. 3:33within two weeks that we were going to
94. 3:34get a a bad feedback off this customer.
95. 3:36Uh the the the the layout of the van,
96. 3:40the ideas
97. 3:42were not something that
98. 3:46a van builder with experience would be
99. 3:48comfortable with doing. Um,
100. 3:52arguably
101. 3:53at least one of the ideas in that van
102. 3:56was dangerous and I didn't really want
103. 3:59to
104. 4:01do it.
105. 4:03But,
106. 4:05uh, we're trying to keep customers
107. 4:07happy, trying to do new things, trying
108. 4:09to try new things. Ironically, that's
109. 4:12probably the only bit that the customer
110. 4:13hasn't complained about. Uh, the bit
111. 4:15that actually is dangerous in that man.
112. 4:17um or could be considered dangerous.
113. 4:20Sorry. It's only dangerous until
114. 4:21something bad when something bad
115. 4:22happens. Up until that point, it's not
116. 4:23dangerous really in my opinion. Uh but
117. 4:26anyway,
118. 4:28uh
119. 4:30I can't I can't my phone's there so I
120. 4:33can't even really go over the complete
121. 4:35list of things, but we have tried to
122. 4:36remedy this. Uh we uh straight away I
123. 4:39knew obviously I knew before the the van
124. 4:42was even taken that this was going to be
125. 4:43bad feedback. So, I sent a very formal
126. 4:48email to the customer highlighting
127. 4:52again just because they have an opinion
128. 4:54on something doesn't mean that that's
129. 4:56right or the correct which just because
130. 4:57they've got a friend who does it this
131. 4:59way which is actually ironically again
132. 5:03something that has been said they they
133. 5:07know they they've got somebody who's
134. 5:08advising them on how something should be
135. 5:10done. uh that person obviously isn't
136. 5:14somebody who does this for a living.
137. 5:15It's just somebody um uh their mate
138. 5:18would have done it differently, so
139. 5:20therefore we've done it wrong. That's a
140. 5:22general gist of the entire review
141. 5:24basically. Uh we didn't paint it the
142. 5:27color that the customer wanted it. I'm
143. 5:30not going to say what the color is cuz
144. 5:31it'll make it more obvious what van it
145. 5:32is, but uh we painted it the exact
146. 5:34color, the exact color the customer
147. 5:36asked for. Uh we also went into great
148. 5:38depths.
149. 5:40One of the big things that one of the
150. 5:41one of the normal sort of arguments,
151. 5:44let's say, that we have with a customer
152. 5:45is about color. So, they'll give us a
153. 5:47color. We'll paint it that color and
154. 5:48they go, "That's not the color I
155. 5:49wanted." Well, that's the color you told
156. 5:50us. Yeah, but it looks different.
157. 5:52[music] Uh, yeah. The the thing that you
158. 5:54sent us online looks different on your
159. 5:55phone because it's your phone screen,
160. 5:57not real life. Uh, the one that you've
161. 6:00sent us there is under cool white light
162. 6:02rather than warm white light. You wanted
163. 6:04warm white light in your van. So that's
164. 6:06going to uh reflect on the shade of
165. 6:08color that you wanted the van blah blah
166. 6:10blah that that kind of thing. Anyway, so
167. 6:13that's basically the gist of the entire
168. 6:14thing. You didn't do it how I wanted it
169. 6:16to be done. So that's it. Uh we've
170. 6:18actually built that van way better than
171. 6:21than
172. 6:23we originally thought we were going to
173. 6:24do it. Way better than we we
174. 6:28again Lee built that van. Uh he he's the
175. 6:31[ __ ] daddy of the of building vans.
176. 6:33Um, let me just touch on this as well.
177. 6:36If you cut your van part, your van
178. 6:40furniture out on a CNC machine, you're
179. 6:42not a van builder. You're a van
180. 6:43assembler. You are essentially
181. 6:46assembling
182. 6:48IKEA flatpack furniture, whereas we
183. 6:51build vans. We hand build vans. Um, and
184. 6:54that's our unique selling point, which
185. 6:56sometimes isn't doesn't make us loads of
186. 6:58money because obviously things take
187. 6:59time. Uh, and on that particular van
188. 7:01build, we had it a lot longer than
189. 7:03expected because of how complex it was.
190. 7:06Uh, the customers complained about that
191. 7:08as well. Uh, even though they were never
192. 7:09in a rush for it and it was fine and
193. 7:11they just wanted it to be right, blah
194. 7:13blah blah blah blah. But now the the
195. 7:15fact we had it a little longer than they
196. 7:16expected is now a problem and it's been
197. 7:18put in the bad feedback.
198. 7:20Honestly, [clears throat] I don't care
199. 7:21about that at all. Um, we we give a
200. 7:24guide to people and most for the most
201. 7:26part we hit that target. Sometimes we
202. 7:28don't. Um, when the customer picked the
203. 7:31van up, I wish I'd recorded it now
204. 7:33because, uh, the customer was in tears
205. 7:35with joy. Tears of joy, let me tell you.
206. 7:39Uh, couldn't thank us enough. Hugging
207. 7:41us. Uh, all that kind of thing. Really
208. 7:43happy with it. Uh, blown away by the
209. 7:46van. Uh, overall. Uh, and then the next
210. 7:50day everything changed. It was this is
211. 7:52[ __ ] This is [ __ ] Blah blah blah blah.
212. 7:55Uh, and again, I don't play down
213. 7:57complaints. In fact, one thing I do is
214. 8:00uh try and go above and beyond for those
215. 8:03customers usually and um really learn
216. 8:06from that. So at Coalition Vans,
217. 8:09although I am, let's say, the boss, even
218. 8:12though I don't like saying that, uh
219. 8:14everybody's including everything.
220. 8:16Everything is transparent. Every bit of
221. 8:18bad feedback is transparent. Every bad
222. 8:20every time we're we're struggling with
223. 8:22something, everybody knows about it.
224. 8:24Everything's transparent. So everybody
225. 8:25everybody at Coalition has known that
226. 8:27this is coming for a long time. Uh and
227. 8:30as I say in the grand scheme of things,
228. 8:31this review is nothing because it's on a
229. 8:33website where we don't even have a
230. 8:34presence. It's not even it's not it's
231. 8:36insignificant. But
232. 8:39bad feedback is important to us because
233. 8:41we we learn from it.
234. 8:44Uh the tables are wobbly. I mean
235. 8:51it's a camper van. You've got a camper
236. 8:54van table leg, which we we don't make
237. 8:56them. We buy them, right? Camp. It's
238. 9:00It's screwed into plywood.
239. 9:04It's never going to be solid. It's not a
240. 9:06house. It's not your home. It's not got
241. 9:09this table has not got four legs at
242. 9:12either corner of a rectangular table.
243. 9:14It's got one pivot point in the middle,
244. 9:16which means if you lean on the outside
245. 9:18edge of that table, it's going to move.
246. 9:21Every camper van's the same. Anybody out
247. 9:23there with a motor home, you know that
248. 9:25things move and flex. I've seen
249. 9:26thousands motor homes. I've seen a
250. 9:28thousand camper vans. It's the same
251. 9:30thing. Like don't you're not doing yoga
252. 9:33on your table. It's a camper van, not
253. 9:35your house. Um that's that's like the
254. 9:38biggest one. Now, don't get me wrong,
255. 9:40like there are things in that van that
256. 9:42I'm not 100% happy with. Uh and there
257. 9:45and there is something one thing one
258. 9:47thing that stands out from that review.
259. 9:49Uh and the customer highlighted it to me
260. 9:50only a few weeks ago, actually. So by so
261. 9:53I go back I've jumped over all over a
262. 9:55little bit because of that phone call
263. 9:56interrupting me. But uh the customer
264. 9:59wasn't happy. So I sent a very long
265. 10:01formal email highlighting uh what are
266. 10:05issues and what she considers to be
267. 10:07issues but aren't actually issues. It's
268. 10:08just knowing that things are this that
269. 10:10and the other and and this is the way we
270. 10:12do things for a reason. We do that. I
271. 10:14understand it might not be how you would
272. 10:16do it but we do it for this reason for
273. 10:17this reason blah blah blah blah blah all
274. 10:18that kind of thing. We didn't get a
275. 10:20reply to it obviously. we just got
276. 10:22ignored. Uh I highlighted that the
277. 10:25customer is entitled to come back. Uh we
278. 10:28do a very unique thing which I don't
279. 10:29think any other company camper van
280. 10:30company does and maybe they'll all do it
281. 10:32now, but we ask a customer to come back
282. 10:35after two or three weeks for us to give
283. 10:37a check over because we don't road test
284. 10:39vans. So, it's inevitable that at some
285. 10:42point while they're out living their
286. 10:44best life in their camper van, uh
287. 10:46something's going to come loose,
288. 10:47something's going to come undone,
289. 10:49something might not work right,
290. 10:50something might break, a fuse might blow
291. 10:52out, whatever it is. So, we invite
292. 10:53customers back as a courtesy thing to
293. 10:57come back and get uh a checkover. So, we
294. 11:01do like a littleote on it and and that
295. 11:04and and that's that. But then we say in
296. 11:06two or three months time, come back
297. 11:08again because you'll have been out, done
298. 11:10more things in it, tested everything
299. 11:12better than we can ever do, and we'll
300. 11:16we'll check it over again. And I've
301. 11:17actually got a customer that's messaged
302. 11:18me today that he's had his van built 12
303. 11:21months ago, and he now wants to bring it
304. 11:23back for us to have a look over it
305. 11:25before his warranty completely runs out,
306. 11:26sort of thing. Uh,
307. 11:29which is great. That works all the time,
308. 11:32every time for us. This customer didn't
309. 11:33want that. So, only a couple of weeks
310. 11:35ago, the customer highlighted something
311. 11:37to me that is an absolute [ __ ] thing on
312. 11:41our part. Um,
313. 11:44not should I go into I don't know. It's
314. 11:46not worth going into details. So,
315. 11:48basically, there's something on that van
316. 11:49that
317. 11:51over a long period of time, if it
318. 11:54remains the same, could cause some
319. 11:56damage to the van. Um, uh, sorry, could
320. 11:59could cause some damage to the build.
321. 12:00There could be water ingress, let's say.
322. 12:02Right. So, I immediately said, "Oh, wow.
323. 12:06That that's a massive oversight. Uh, can
324. 12:09you bring it back down and we'll seal it
325. 12:11all up and blah blah blah blah blah."
326. 12:15It falls on me. I'm the [ __ ] name of
327. 12:17the door. So, whenever it's good or bad,
328. 12:20it falls on me. If we get good feedback,
329. 12:22people say it to me. When it's the lads
330. 12:24that do all most of work, it's them that
331. 12:26get the good feedback. When it's bad
332. 12:28feedback, it comes to me. I I don't
333. 12:30share it particularly. I just let
334. 12:31everybody know that we need to do better
335. 12:32and that's it. So this thing's come up.
336. 12:35So I said, "Bring it back." She says,
337. 12:36"Can you do this date?" I said,
338. 12:37"Unfortunately,
339. 12:39I can't do this date. We've got we've
340. 12:42got jobs booked in on that date, which
341. 12:43means everybody's we're going to have
342. 12:45customers there waiting for like diesel
343. 12:47to fits and that kind of thing. So if
344. 12:49you could do this day or onwards, fine."
345. 12:52She said, "No, don't worry. I'll sort it
346. 12:54myself." I said, "Okay, but just
347. 12:57remember you've got 12 months warranty.
348. 12:59You can bring your van back when if you
349. 13:01need something doing. We just need to
350. 13:02book it in. That's all." Like, and
351. 13:04that's not unreasonable. Like any
352. 13:06company in the world surely would say,
353. 13:08"Yeah, just book it in. You can have
354. 13:10you'll sort it out." Anyway, I let the
355. 13:13customer know that she's got a 12 months
356. 13:14warranty. I didn't hear another thing
357. 13:15from it. And I think if I look if I do
358. 13:17take some time to look back at the
359. 13:19messages, I think that's probably when
360. 13:20the bad feedback was left. Uh
361. 13:24now
362. 13:26obviously I've told you that one of the
363. 13:27things on there is is something that I'm
364. 13:29not happy with. Uh I'm going to get
365. 13:31sorted. I I I did highlight it to the
366. 13:33lads. I said this is not good enough. Uh
367. 13:35but I didn't check the van over as
368. 13:37thoroughly as I should have done before
369. 13:38it left. So it falls on me. I will
370. 13:40happily fix that thing. Uh no problem at
371. 13:44all. Uh it doesn't doesn't matter. Good
372. 13:47feedback, bad feedback, whatever. I'll
373. 13:49fix it. That's it. Because that's what
374. 13:50we do. Uh, but obviously I don't think
375. 13:53that's happening now because I didn't
376. 13:55get a reply to that message either. So,
377. 13:56anytime I've tried to remedy anything in
378. 13:58that van, no reply, knock back. Not
379. 14:02interested. And to be honest, I'm
380. 14:05probably going too far saying this, but
381. 14:07this customer has had a [ __ ] attitude
382. 14:08towards us from the beginning. And the
383. 14:10irony is that the the c the customer is
384. 14:15getting advice from somebody else
385. 14:18who's also been and had two vans built
386. 14:21with us in the past. So this person
387. 14:23trusted us to have two van builds, been
388. 14:26happy with it, trusted us enough to send
389. 14:28their friend over to have another van
390. 14:30built. And then after the van's been
391. 14:32built, they've [ __ ] stirred and tried to
392. 14:36basically said that we're incompetent.
393. 14:38You sent this person to us, mate. You
394. 14:40sent Anyway, that person can bollocks as
395. 14:43well. I'm not interested in drama or
396. 14:46[ __ ] I know that's iron ironic as well.
397. 14:48I've said irony a few times in this. I
398. 14:50know that some people think I'm
399. 14:51interested in drama. I don't give a [ __ ]
400. 14:52about drama. I'm not interested at all.
401. 14:54Got bigger fish to fry than that. Uh but
402. 14:56uh that person could do one as well. Uh
403. 14:59that customer's warranty still stands.
404. 15:00We're still happy to help that customer.
405. 15:02Uh, still happy happy to replace any
406. 15:04parts that that have broke. If the table
407. 15:06legs aren't good enough, you can upgrade
408. 15:09them to different ones. Uh, but I
409. 15:12guarantee that the table legs are still
410. 15:13going to be wobbly because it's a camper
411. 15:15van and it's screwed into 15 mil ply on
412. 15:17the floor. Not anyway. Anyway, listen,
413. 15:22I've told you I've got a bad review now.
414. 15:24Uh, and I know that there are other
415. 15:26customers out there as well that have uh
416. 15:29not left a bad review, but have given us
417. 15:32bad feedback. And
418. 15:34sometimes you So, there's a few types of
419. 15:38bad feedback you get. You get the uh
420. 15:41customer that says, "I've got a leak.
421. 15:42Can I bring it back?" Yeah, of course
422. 15:44you can. I'll sort it. No worries. It's
423. 15:46just his plum fittings come undone or uh
424. 15:48whatever it is. Whatever it is. Uh my
425. 15:51fuse, my inverter ain't working. Fuses
426. 15:52blown. and you've overloaded it. There's
427. 15:54something wrong, but we'll fix it. Uh,
428. 15:56and then there's the ones that no matter
429. 15:58what you do, it's not good enough. So, I
430. 16:00had a customer a couple of years ago,
431. 16:01probably three years ago, had a really
432. 16:03nice van built with us. Absolutely
433. 16:04stunning van. Beautiful van. You've seen
434. 16:06it on this channel. Um,
435. 16:10uh, one of his breakers melted.
436. 16:13I said, uh, he he didn't tell me. I saw
437. 16:17him post it on a Facebook group. So, I
438. 16:20messaged him saying, "Excuse me, mate.
439. 16:22uh let me know what you want to do with
440. 16:24it. I uh I think he lived in Morham or
441. 16:27something, so a few hours away. I said,
442. 16:30"I'm happy to I think it was Bruce that
443. 16:32said it. I'm happy to drive over to you,
444. 16:34but
445. 16:35uh at the same time, it would be more
446. 16:37cost effective if uh I order that part
447. 16:41that you need, replacement part, had it
448. 16:43sent to you, and I'll send you some
449. 16:45money in compensation for your time
450. 16:47fixing it." The customer was happy with
451. 16:49that, but it still carried on slagging
452. 16:51us off to everybody even though we'd
453. 16:52fixed a thing that uh tried to make out
454. 16:54like we cutting corners by buying cheap
455. 16:56parts, which is something we get quite
456. 16:58regular from from unhappy customers. Uh
457. 17:00yeah. Uh so you are just going to get
458. 17:03unhappy people being unhappy and that's
459. 17:05what they like sometimes. And and and
460. 17:07and unfortunately
461. 17:09uh in this situation,
462. 17:12we were never going to please that
463. 17:14customer. Uh and that was one of them.
464. 17:16And again, I understand that that's easy
465. 17:17for me to say sat here right now. And
466. 17:19you might see this as me trying to cover
467. 17:20my ass or whatever it is.
468. 17:23Uh I don't need to do that. I I I again,
469. 17:26I'm being very careful how I'm coming
470. 17:28across here. But when you know as a
471. 17:33company that you've done your very best
472. 17:34for somebody and you have gone above and
473. 17:37beyond for that person and you have
474. 17:41taken the good feedback and the bad
475. 17:43feedback and you've tried to rectify
476. 17:45everything and you're still going to get
477. 17:47that unhappy person. In fact, there's
478. 17:48another customer I can think of right
479. 17:50now uh and he'll be watching this. Um,
480. 17:52[snorts]
481. 17:53we
482. 17:55had a guy
483. 17:57cry poverty to us basically saying he
484. 17:59couldn't afford to finish his camper
485. 18:01van, he couldn't afford to do this,
486. 18:02could he didn't have the skills to do
487. 18:03this, that, and he, don't have time to
488. 18:04do it. He for months and months and
489. 18:08months he came in every week
490. 18:11uh talking to us, befriending us, try
491. 18:14and we
492. 18:16looking back now, he was almost grooming
493. 18:18us, let's say, to make out like he was a
494. 18:22friend of ours so that when it came to
495. 18:24actually booking his van in, he was
496. 18:26going to knock us down and knock us
497. 18:27down. Knock us down. He knocked us down
498. 18:29to
499. 18:33I can't say it actually. I can't say it.
500. 18:35It knocks us down to a really low price
501. 18:37and but it was on the basis that it was
502. 18:40an as and when job. As soon as we've got
503. 18:41time in the warehouse or whatever or
504. 18:44we've got a staff member that's got what
505. 18:45to do that day, we'll jump on his van
506. 18:47and get done. We had that van for about
507. 18:499 months. It were a [ __ ] nightmare
508. 18:51from start to finish. Never happy with
509. 18:54anything we did. Uh never happy with it.
510. 18:56Bought all plastic panels on the wall.
511. 18:58We ated it. It looked crap. They stained
512. 19:00easily. They marked easily. We were not
513. 19:02proud of that van. The van looked awful
514. 19:05and uh the customer changed his mind so
515. 19:08we had to repaint it the entire thing
516. 19:09again. Then we ended up carpeting over
517. 19:11all the plastic panels because they look
518. 19:13crap. The plastic panels didn't fit
519. 19:15together properly. So there were gaps.
520. 19:16We had to bodgege these gaps to not make
521. 19:18them look nothing to do with anything we
522. 19:20built. It was [ __ ] It were utterly
523. 19:22crap. Horrible, horrible, horrible van.
524. 19:25But we did what we could with it to help
525. 19:28somebody out. And then as soon as we
526. 19:30finished, he was happy with it. Uh we
527. 19:34hand over with him. Um
528. 19:38he was blown away by it. Happy as Larry.
529. 19:40And then within a few days, we had a
530. 19:42long list of things that he wasn't happy
531. 19:44with. Now,
532. 19:46our argument was that well, you didn't
533. 19:49pay for that. You paid a fraction of the
534. 19:51cost. We did. We actually lost a lot of
535. 19:54money on that job. I I worked it out and
536. 19:56I presented him with it about we lost
537. 19:58about six grand on that job. Uh and that
538. 20:00was purely labor. So man hours on that
539. 20:03job. Um
540. 20:06uh
541. 20:08it it worked out I can't remember how
542. 20:09many 40 days I think we've done on it
543. 20:12for free. 40 days like think about that.
544. 20:14How much that is for a company? That's a
545. 20:16lot of can't 40 days.
546. 20:19Anyway, whatever it were it worked about
547. 20:21six grand. I said that's it. This is
548. 20:23this is your bill for six grand that
549. 20:25we're not giving you, but this is how
550. 20:26much more we've spent on your van. Uh,
551. 20:29and you're complaining that we haven't
552. 20:32uh put in this thing for you or finished
553. 20:35this part off. I said, we've given you a
554. 20:37fully functioning camper van here. There
555. 20:40are some things that aren't 100% because
556. 20:43we can't physically do any more. We had
557. 20:45to draw a line under it and say, "Right,
558. 20:47that's it. We cannot do any more work."
559. 20:50Anyway, pushed and pushed and pushed,
560. 20:52threatened to expose us online, which we
561. 20:54don't give a [ __ ] about either cuz we
562. 20:56we'll fight fire with fire on that one.
563. 20:58And uh
564. 21:01it was just a it was just a threat. I'm
565. 21:02not being threatened by anybody. Um but
566. 21:06anyway, he pushed and pushed. We had it
567. 21:07back in. We did some snagging issues on
568. 21:09it. Uh finished some bits off again
569. 21:12another probably two days labor that we
570. 21:15didn't get back from it and that
571. 21:17customer's gone away. Luckily, we've not
572. 21:19heard from him again. Uh, and I don't
573. 21:21wish to ever hear from him again. We've
574. 21:23told him he's not welcome back because
575. 21:24of uh the abuse that he was giving
576. 21:27staff.
577. 21:28Uh, and this is the thing why I I do
578. 21:31take a lot of this stuff personal is
579. 21:33because I know and I stand by the lads
580. 21:36that that work for Coalition. I they
581. 21:39they are experts at what they do. They
582. 21:43have that experience. They know what
583. 21:45they're doing. We're lucky to have
584. 21:48the staff that we've got like the
585. 21:50experience between them. We've got
586. 21:52somebody that is an actual furniture
587. 21:55maker, not a a IKEA assembler, an actual
588. 21:59furniture maker. We've got actual
589. 22:02electricians, fully qualified
590. 22:05electricians, not somebody who's whose
591. 22:08mate can do can wire a fuse board up.
592. 22:10Actual electricians. Granted, me and Lee
593. 22:14are not qualified joiners, right? But
594. 22:18I'm decent at what I do. You've seen the
595. 22:21channel. I'm not the best at all, but I
596. 22:24I hold my own. Lee is [ __ ] brilliant
597. 22:26at it. Uh it the way is his mind works,
598. 22:29I've talked about it before, is [ __ ] is
599. 22:31insane. Uh but it happens to build good
600. 22:34camper vans. Uh I stand by everybody. Uh
601. 22:37so between us, we know what we're doing.
602. 22:39Uh, and if a customer doesn't agree with
603. 22:40us, they can present that to us, but
604. 22:45usually the customer is the one that's
605. 22:47wrong. But you know the saying, the
606. 22:49customer is always right. Well, we have
607. 22:50to suck it up and just accept it and
608. 22:52that's it. And that's why I take it
609. 22:54personal because I know that the the
610. 22:56lads are [ __ ] good at what they do.
611. 22:58Uh, so when somebody is disrespectful to
612. 23:00them or somebody is nasty to them or
613. 23:04abusive to them or says nasty things or
614. 23:06pulls them down, I'm going to be
615. 23:08defensive over it. Uh, and that's where
616. 23:11we're at.
617. 23:13Anyway, let's let's end this video. Uh,
618. 23:18we've got we've got we've got we've got
619. 23:19a bit of bad feedback there. And uh
620. 23:23oh well.
621. 23:25Still got to go to work tomorrow and
622. 23:27work hard and make other people's dreams
623. 23:30come true. Can't let one bad apple. It's
624. 23:33probably three.
625. 23:35It's probably three people I can think
626. 23:37of. But again, three in like in six
627. 23:40years. Probably probably hundreds of
628. 23:43people. Hundreds and hundreds and
629. 23:44hundreds of people have crossed our
630. 23:46paths and had work done. Uh things are
631. 23:49actually really busy at the moment which
632. 23:51is weird as well because it did that did
633. 23:53go quiet since powerhouse closed. Like
634. 23:57we've been inundated with with jobs and
635. 23:59I'm not just talking about full van
636. 24:00builds. We've got electrical work coming
637. 24:02out of our houses at the minute but
638. 24:03luckily we've got the right I'm waffling
639. 24:06now. Love you. Bye.
640. 24:11>> [music]