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Undercover Black CEO Walks Into His Own Store, Finds the Janitor Crying —And the Truth Is Much Worse — Transcript

by Asher Uncovers · 3,290 words · 624 segments · language en · Watch on YouTube

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0:07[sighs]
0:10Excuse me, ma'am. Why is she crying?
0:13>> Honey, you do not want to know.
0:15>> I think I do.
0:18>> Then go ask her yourself, gently.
0:22>> Ma'am, are you all right?
0:24>> I am fine, sir. The floor is wet. Please
0:27watch your step.
0:28>> You do not look fine.
0:30>> It is Monday, sir. Nobody looks fine on
0:32Monday.
0:40>> Thompson!
0:41Crying on the clock? That is 10 minutes
0:43docked.
0:45>> Yes, Mr. Brant.
0:49>> Can I help you?
0:50The free breakfast is on Fifth Street.
0:53>> I am just shopping.
0:55>> Then shop, and stop blocking my lane.
0:58And dry your face, Thompson.
1:00Shoppers do not pay to watch that.
1:07There used to be a brass plaque on that
1:08pillar.
1:09>> 31 years it hung there.
1:12She took it down last month.
1:14>> Who is she?
1:24>> Kyle, why is my floor wet and my cleaner
1:26crying?
1:28>> Her paycheck, Vivian.
1:29>> Shrinkage is shrinkage.
1:34Missing stock comes out of somebody's
1:35check. This month, yours.
1:38>> I have never taken anything. Not one
1:39thing.
1:40>> Then mop like it.
1:44Again,
1:45I want to see my reflection.
1:48[laughter]
1:50>> That floor looks clean to me.
1:52>> And you are store security, health
1:54inspector, or Or lost?
1:56>> I read the sign out front. Help wanted.
2:03>> You want a job at your age?
2:04Nightstalker. Cash, no questions.
2:08>> 10:00 tonight. Late means gone.
2:10>> I will be early.
2:12>> Wonderful.
2:14Every store needs one more man pushing
2:16boxes in the dark.
2:23You do not need a name here.
2:26You need a mop.
2:28>> Vivian, that is enough.
2:30>> Stay at your register, Hattie.
2:35Oops.
2:37Now you have something to clean.
2:50>> Your name is Nadia.
2:52>> Thank you, sir.
2:55>> How touching. 10:00 tonight, old man.
2:58>> Fast to read or do it off the clock
3:00again.
3:00>> I have been off the clock since 6:00
3:02this morning.
3:03>> Then stay off it.
3:06[sighs][gasps]
3:18>> Lord have mercy. You have your daddy's
3:21eyes. You are his boy, Dausman.
3:24>> Not a word, Mrs. Hattie.
3:26>> I sat in the third row at his funeral.
3:29You were the one who could not finish
3:31the eulogy.
3:36Your daddy would be sick to his heart to
3:37see this store.
3:40>> Nine years I have been away from here.
3:43I read the reports.
3:45I never came to look.
3:46>> Well, you are looking now.
3:48They took down his plaque.
3:50They docked the cleaners and the night
3:52crew. The lounge is for supervisors
3:54only.
3:56>> Then I need to watch it with my own
3:57eyes.
3:58>> From the night shift?
4:01>> From the night shift.
4:06>> Hattie! Chat on your own time.
4:09She watches us from up there all day.
4:1231 years and nobody ever talked to me
4:15like that before her.
4:17>> Why do you stay?
4:19>> Because somebody has to remember how it
4:21used to be.
4:23>> How did it used to be?
4:25>> Your daddy knew every name in this
4:26building. Cleaners first.
4:30Now they call us by our lanes. Lane one,
4:32lane three, mop.
4:35>> How much did they take from your check?
4:37>> $400. My rent is due on Friday.
4:41>> Who decides what counts as shrinkage?
4:43>> Whoever is not in the room pays for it.
4:54>> 10:00 tonight, Miss Hattie.
4:57>> I will save you an apron.
5:01[sighs]
5:03This Thursday, the back dock moves 40
5:05pallets, Preston. Same as always.
5:11>> And the missing stock?
5:13>> Goes on the cleaners'checks. On paper,
5:15they are the thieves.
5:20>> Preston still [music] wants the store
5:21closed by spring?
5:23>> Bad numbers, a closed store, and Kessler
5:24Foods gets the whole neighborhood, and
5:26we walk away with the bonus.
5:31>> And the new guy?
5:33>> He stacks cereal at midnight. He will
5:35[music] not see a thing.
5:37>> What if somebody checks the dock
5:38cameras?
5:40>> Thursday [music] nights, the dock
5:41cameras take a nap. I made sure.
5:45>> Thompson is taking some [music] night
5:46course, store management.
5:48>> Then she can manage a mop.
5:55>> You came early.
5:57Nobody comes early.
5:58>> I said I would.
6:00>> Rule one, Dez. After midnight, you do
6:02not ask about the back dock.
6:04And rule two?
6:07Clock out at 10:00. Keep working till
6:096:00.
6:10>> Who signs off on the extra hours?
6:13>> Mr. Brandt, and he never signs.
6:23Welcome to the night crew.
6:25Nobody looks at us, and we look at
6:26everything.
6:28>> I just need to heat my soup, Mr. Brandt.
6:30>> Supervisors only, Thompson. Read the
6:32sign.
6:33Eat it cold, out by the dumpster.
6:40>> You did not bring food, Dez.
6:42Take [snorts] half.
6:46>> Thank you, Nadia.
6:49She feeds half the night crew.
6:51>> My daddy said a shared meal is never
6:53small.
6:56>> Who else got docked?
6:58>> Three of us got docked this month. Me,
7:00Jonah, and Miss Hattie.
7:02>> And who did not?
7:05>> Mr. Brandt, Miss Crane, the day leads.
7:08Never them.
7:08>> Never once.
7:15>> I write down every hour I work. Two
7:17years now. Nobody ever asked to read it.
7:19>> I am asking.
7:28700 hours they never paid you.
7:33>> My daddy kept a notebook just like this
7:35one.
7:37He said paper remembers what people
7:38forget.
7:41>> Your father was right.
7:44>> He usually was.
7:47>> Jonah says you are studying at night.
7:50>> Store management, a certificate program.
7:52Two modules left.
7:54>> After a full shift?
7:56>> After a full shift, before the bus,
7:58whenever I can.
8:00>> She knows this store better than anybody
8:02upstairs.
8:04>> I know where every leak is. I know which
8:06freezer runs warm. Nobody asks.
8:10>> Why manage a store that treats you like
8:12this?
8:14>> Because one day
8:15I want to run one that does not.
8:18>> Break is over. Mr. Brant counts.
8:22[sighs]
8:29Every Thursday, 40 pallets.
8:36And on Monday, it shows up on our checks
8:39as shrinkage.
8:44>> Who is back there?
8:47>> Just stacking cereal, Mr. Brant. [music]
8:49>> Stack it somewhere else.
8:56>> Jonah,
8:58how long have you known?
8:59>> I told HR last spring.
9:02Two weeks later, I lost my day shift.
9:05And HR answers to regional, Mr.
9:07Whitlock.
9:08>> Did you write anything down?
9:09>> The plate. Every week, same truck.
9:15>> Why did you stay after that?
9:17>> Because Nadia stayed, Miss Hattie
9:19stayed, somebody has to watch the dock.
9:22>> Keep writing it down.
9:31>> Daddy, I am still trying. I promise.
9:35Store number one,
9:37shrinkage up 300%in 2 years.
9:40Preston signed every report.
9:42>> And his recommendation?
9:44>> Close it.
9:46[snorts] And Kessler Foods just signed a
9:47lease two blocks away.
9:49>> Kessler, our biggest competitor.
9:53>> They opened the same month this store
9:55would close.
9:57>> Somebody knew our closing date before
9:59the board did.
10:01>> The board votes in 3 weeks.
10:05The deductions landed on 41 people.
10:08Cleaners and night crew.
10:10Every one of them.
10:12>> Say it, Celeste.
10:13>> Every one of them
10:15looks like you and me.
10:22>> My father built that store so nobody got
10:23sent to the back.
10:26Now they eat beside a dumpster.
10:28>> You could walk in there today and fire
10:30all of them.
10:32>> Then I would only know what the reports
10:34say.
10:35I want to know what is true.
10:40>> What do you need?
10:41>> Payroll records, the dock cameras, and
10:44quiet.
10:46>> Hattie Green is on that list, too.
10:4831 years at lane one.
10:53>> She recognized me in the first minute.
10:55She did not say a word.
10:57>> The dock cameras go dark every Thursday
10:59night.
11:01>> Mine did not.
11:03>> Employee of the month, Kyle. Again.
11:07[applause]
11:09And the department lead position goes to
11:11Madison. Nadia trained Madison.
11:15And Madison presents better.
11:22New rule. Cleaners and night crew use
11:24the back entrance from now on. Shoppers
11:26should not have to look at a mop.
11:30>> Ms. Crane, the founder had one rule.
11:33Every neighbor through the front door.
11:36>> The founder is a plaque in my stock
11:38room.
11:39And you are a nightstalker.
11:44[laughter]
11:46Since you love rules, Dez, you clean
11:48every restroom tonight. With a
11:49toothbrush if you have to.
11:52>> Yes, ma'am.
11:55>> Doors open in 5 minutes. Back entrance,
11:57everybody in an apron.
12:01You should not have said that.
12:03She remembers everything.
12:05>> So do I.
12:07A toothbrush? Every restroom? You really
12:09say yes, ma'am? I mean it. Floors do not
12:12clean themselves.
12:14[laughter]
12:17>> Use this. She will never check which
12:19brush.
12:20>> Thank you, Nadia.
12:35[sighs]
12:36Pop,
12:37I am sorry it took me this long. You
12:39knew the founder?
12:42Better than anyone.
12:44>> Every neighbor welcome.
12:47When my daddy first moved to this city,
12:49Mr. Grayson let him pay for groceries on
12:51Fridays.
12:53>> He did that for a lot of families.
12:57>> My daddy said he never once asked for it
13:00back in front of anybody.
13:03>> No, he would not.
13:06It belongs on that pillar.
13:08Then let us put it back.
13:10[snorts]
13:18She will lose her mind in the morning.
13:20Good.
13:21Let her look at it.
13:24>> It looks like the store again.
13:26Who put that back?
13:28>> The new guy. Dez.
13:31>> Pull his file.
13:33There is no file. We pay him cash, like
13:35you said.
13:42>> Vivian.
13:44Two weeks to the board vote. I need ugly
13:47numbers from this store, not plaques on
13:48walls.
13:49>> It is handled, Preston.
13:52>> It does not look handled.
13:54It looks like a museum.
13:57Kessler opens two blocks away the week
13:59after the vote.
14:01You get your bonus.
14:03I get my new office at Kessler.
14:06>> And the cleaners?
14:09>> On paper, they took the stock.
14:11When the store closes, the story writes
14:13itself.
14:15>> And the old man with the plaque?
14:19>> Make an example of somebody. Saturday,
14:22in front of the shoppers.
14:38>> Lane three is short $300.
14:41>> Thompson covered lane three at lunch.
14:43>> Turn out your pockets, Nadia. Right
14:45here, in front of everyone.
14:47>> I never touched that register.
14:49>> Then turn them out.
14:57There it is. Thief.
14:59>> Caught on a Saturday.
15:02>> Go ahead, film it. Smile for the
15:04cameras, Nadia.
15:07>> That is not mine.
15:09I do not know how it got there.
15:11>> They never know.
15:19>> She did not take that money.
15:23>> Stay out of it, Des.
15:28>> I have known Nadia seven years. She
15:30would go hungry before she took a dime.
15:33>> Then she should have gone hungry.
15:37>> I watched that pocket all morning,
15:39Vivian. I know what I watched.
15:42>> You watch your register, Hattie. That is
15:43all you are paid to watch.
15:47You are fired, Nadia.
15:49Leave the apron.
15:55Out the back. That is your door now.
15:58And you, plaque man, you are done, too.
16:01>> If they go, I go.
16:0431 years, Vivian [music].
16:07>> Me, too.
16:13>> I will save this one, too.
16:16>> Back door! That is the rule! You can't
16:19use the front doors! [music] That's the
16:21rule!
16:22>> We use the front door.
16:25Ms. Crane,
16:27keep the camera over lane three running.
16:29>> Kyle, delete lane three.
16:34>> See you
16:35on Friday.
16:37>> There is nothing on Friday.
16:41>> There will be.
16:48>> Now I am a thief [music] on 40 phones.
16:51>> Not for long, sugar.
16:56>> My landlord will watch it [music].
17:00My night program will watch it.
17:03Every job I apply for [music] will watch
17:05it.
17:06>> Then they will watch the next one, too.
17:09Nadia,
17:10I owe you the truth.
17:14>> Grayson, [music] like the store.
17:16>> Like the plaque, sugar. You knew.
17:19>> You knew the whole time.
17:21>> Since the minute he walked in.
17:23He reads a sign exactly like his daddy
17:26did.
17:27>> Why would the CEO [music] stack cereal
17:29at midnight?
17:30>> Because the report said this store was
17:32full of thieves.
17:34I needed to know [music] who the thieves
17:35really were.
17:37>> And I gave you half my sandwich [music].
17:39>> Best meal I have had all year.
17:42>> Why did you not tell me on Monday?
17:45[music] At the bucket?
17:47>> Because on Monday
17:49they would have hidden everything
17:50[music] by noon.
17:52I needed to see the store the way you
17:53see it.
17:55From the floor.
17:57>> And what does [music] it look like from
17:58the floor?
18:02>> Like my father's [music] store is gone.
18:04And the people keeping it alive are
18:06paying for it.
18:08Now, I need [music] what you have.
18:10All of you.
18:12>> Two years. Every minute they took.
18:17>> And I have the truck plate. Every
18:19Thursday.
18:20>> And I have 31 years of knowing who
18:22belongs in that store.
18:25>> Friday morning, all staff, every shift,
18:28through the front door.
18:30>> They fired me.
18:31>> Bring your apron and your name tag.
18:34>> Told you I would save it.
18:38The truck belongs to Kessler. Our stock
18:41goes straight onto their shelves.
18:43And Kessler hired Preston as regional
18:45president.
18:47He starts the day after the vote. Their
18:49recruiter called our HR for his
18:50references.
18:52>> He empties our store, frames our
18:54cleaners, and hands our neighborhood to
18:56the competition.
18:58Three schemes, one list of victims.
19:02>> Kyle deleted lane three. The backup
19:04server did not.
19:05>> Good.
19:06>> Nobody at that store knows the backup
19:08server exists.
19:09Nobody ever asked.
19:11>> Nobody ever asks the people who keep the
19:13lights on.
19:14>> I sent Preston the invitation. Friday at
19:179:00, the CEO announces the future of
19:18store number one.
19:20>> And the board?
19:21>> On the video call. Live.
19:24>> Tell them to watch closely.
19:26>> Preston called this morning.
19:29He asked if you would bring the closing
19:30papers.
19:32>> Tell him I will bring everything.
19:38The CEO himself comes Friday to announce
19:40the future of the store.
19:42>> Closing it. Cheers.
19:45>> Has anyone here ever actually met the
19:47CEO?
19:48>> He has not set foot in this store in 9
19:51years.
19:54>> Show him the shrinkage reports.
19:56My signature on every page.
19:58>> And I will tell him the cleaners robbed
20:00us blind.
20:03>> What about Dez and the others?
20:06They walked out the front.
20:08>> Let them.
20:10By Friday afternoon, there will not be a
20:11front door to walk through.
20:16>> To the last week of Grayson's Market.
20:19>> Ready?
20:21>> My father wore this hat
20:23the day he opened that store.
20:25>> Then wear it tomorrow.
20:33Daddy.
20:34Front door today.
20:40Good morning, Graysons. Before the CEO
20:43arrives, a reminder. Last Saturday, we
20:46caught a thief.
20:49Some of you will not have a job by
20:51spring.
20:52Thank the people who took from this
20:53store.
20:55The CEO will be here any minute.
20:57When he talks, you listen.
20:59When he asks, you let me answer.
21:06>> You are fired. Back door.
21:08>> We use the front door now.
21:10>> Somebody walk them out before the CEO
21:12gets here.
21:14>> We were invited.
21:15>> By who?
21:24>> Des, the night stalker in a suit?
21:27>> Did you rent that for the occasion?
21:29[laughter]
21:34>> Mr. Grayson.
21:36>> Desmond Grayson.
21:37Chief Executive Officer of Grayson's
21:39Market. Son of the founder.
21:44>> The night stalker.
21:48>> I stacked your cereal, Mrs. Crane. I
21:50cleaned your restrooms.
21:51And I watched.
21:56Two weeks ago, I walked into my father's
21:58store
21:59and found a woman crying over a mop
22:01bucket. I asked why.
22:03Today, everyone hears why.
22:06>> 41 employees docked in 2 years. Cleaners
22:08and night crew, not one supervisor.
22:12>> Shrinkage is real. Stock goes missing.
22:15>> It does. Every Thursday at midnight.
22:17Jonah?
22:1940 pallets.
22:21Back dock.
22:22Into a white truck with no name on it.
22:28[screaming][groaning]
22:33>> That truck is registered to Kessler
22:35Foods.
22:36>> Our stock on Kessler shelves, two blocks
22:39from here.
22:42This is absurd.
22:43I am here to help close a failing store.
22:46It is failing because 40 pallets leave
22:48it every Thursday.
22:51>> And Kessler named you Regional
22:53President.
22:55Starting the day after the board would
22:57close this store.
22:59>> You cleared our shelves,
23:01framed our cleaners,
23:03and sold our neighborhood to the
23:04competition.
23:09Those numbers are Vivian's.
23:11I only signed what she sent me.
23:14>> You told me what to send.
23:18It was his plan.
23:20Vivian ran the dock. I just loaded the
23:23truck. Kyle, shut up. I am not going
23:26down for his new job.
23:30[sighs][panting]
23:32>> There is one more thing.
23:34Celeste.
23:35>> Lane three, Saturday, 20 minutes before
23:37the theft was announced.
23:48There it is.
23:53>> Nadia Thompson, 712 unpaid hours,
23:56everyone written down. Paper remembers
23:58what people forget.
24:00>> The board has voted. Preston Whitlock,
24:03you are removed for cause. The file goes
24:06to the county prosecutor.
24:07>> You cannot prove any of this.
24:09>> We just did.
24:10>> I have lawyers.
24:13>> Good.
24:15They will need the whole weekend.
24:22Vivian Crane,
24:24Kyle Brandt,
24:25you are both fired. Every dock dollar
24:28comes out of your bonuses.
24:29>> You cannot do this to me.
24:32>> My name is on the door, Mrs. Crane.
24:36>> I ran this store for six years.
24:39>> You ran it into the ground and sent the
24:41bill to the people mopping it.
24:44And used the back door.
24:47Your rule.
24:49For the people you did not want shoppers
24:50to look at.
25:03>> Every docked dollar is paid back today.
25:05Every unpaid hour paid double.
25:09[screaming]
25:11[cheering]
25:12Hattie Green, store manager.
25:14>> Me at 63?
25:16>> 31 years at Lane 1. You know every name
25:19in this building. Cleaners first.
25:22Nadia Thompson, shift lead. And Miss
25:24Hattie trained you for that office
25:26upstairs.
25:26>> Me?
25:28>> You kept the truth in a notebook for 2
25:30years.
25:31You have been holding this store
25:33together already.
25:36>> I do not even have my certificate yet.
25:38>> Then finish it on company time.
25:41>> And I will be checking your homework,
25:42sugar.
25:45[applause][cheering]
25:46>> Nadia.
25:48I knew you trained me. I knew the job
25:50was yours. I said nothing.
25:52I am sorry. I am really sorry.
25:56You are saying it now, in front of
25:58everybody. That counts.
26:00Keep the yellow polo, Madison. Earn it
26:02next to me.
26:05>> And the lounge carries your name, Miss
26:07Hattie. Open to everyone. Jonah, night
26:10operations lead.
26:11>> Day shift and night shift, I will take
26:13both.
26:14>> Your daddy is smiling, Desmond.
26:19>> Every neighbor welcome.
26:21Every worker, too.
26:37>> So, this is where they ate.
26:41>> Vivian, it is everywhere.
26:43>> Turn it off.
26:45>> My mother just sent it to me.
26:47>> I said turn it off.
26:49>> Call Preston.
26:51He said he would take care of us.
26:53>> Preston is taking care of Preston.
26:57>> We're sorry, the number you have dialed
26:58is no longer in service.
27:08>> Good morning, front doors are open for
27:10everyone.
27:16Morning, Ms. Thompson. Morning, Rosa.
27:19Thank you for staying late on the
27:20freezers.
27:29[laughter]
27:35>> 31 years and the first time I sat on a
27:38couch at work.
27:39>> Back pay arrived today, Ms. Hattie.
27:40>> Then I am buying everybody lunch, right
27:43here at this table.
27:45>> Nobody eats by the dumpster anymore. I
27:48checked last night.
27:49>> Good, then those crates can finally hold
27:52milk.
27:55You bag too slow, Desmond.
27:58The store manager is working a register
28:00on a Saturday.
28:01>> I am just keeping up.
28:04>> Eggs on top, honey. Your daddy never
28:06once got that wrong.
28:08Nine years you stayed away. Now I cannot
28:11get rid of you.
28:13>> Every Saturday, Ms. Hattie, lane one.
28:15That is a promise.
28:17>> Your daddy came every Saturday, too.
28:26The shrinkage report came in this
28:28morning.
28:28>> And?
28:30>> Lowest in the whole company.
28:32And nobody paid for it out of their
28:33check.
28:36>> Why is she smiling?
28:38>> Because somebody finally asked.

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