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The Proven Framework That Turns Attention Into Money — Transcript

by Jay Clouse · 7,072 words · 1,010 segments · language en · Watch on YouTube

Full transcript

  1. 0:00If your views are increasing, but your
  2. 0:01revenue is not, then something is
  3. 0:03broken. Unfortunately, I see this all
  4. 0:05the time. It's never been easier to
  5. 0:07build a following only for that to mean
  6. 0:09absolutely nothing. Most creators are
  7. 0:11better at capturing attention than
  8. 0:13capturing a return on that attention.
  9. 0:15They drive a ton of views, but they
  10. 0:16don't see that translate into revenue.
  11. 0:18I'm going to show you how to fix it. In
  12. 0:20this video, I'm going to show you the
  13. 0:21two main levers that you can pull to
  14. 0:22increase revenue in your creator
  15. 0:24business. So, anytime it comes to
  16. 0:26revenue growth, I think there are two
  17. 0:28main levers you can pull. One is traffic
  18. 0:31and the other is conversion. Traffic
  19. 0:33being more attention to your stuff and
  20. 0:36conversion being more of the attention
  21. 0:37you're getting, taking some form of
  22. 0:40action that you think downstream
  23. 0:42eventually will become revenue for your
  24. 0:44business. I think a lot of people
  25. 0:45actually start here on traffic. But
  26. 0:48typically I actually like to start on
  27. 0:49the conversion side because if you are
  28. 0:52converting one out of 10 customers
  29. 0:54that's you know 10% conversion and for
  30. 0:58every 100 visitors you'll get 10
  31. 1:02customers to make simple math. If you
  32. 1:04increase your conversion to uh 15% or
  33. 1:0720%. That means for the same 100
  34. 1:10visitors you would get 15 or 20
  35. 1:12customers. Which means if you double
  36. 1:15traffic, if you double traffic and
  37. 1:16you're getting 10%, then that's 20
  38. 1:18customers. If you double traffic and
  39. 1:20you're getting 20%. That's 40 customers.
  40. 1:24So you can see this is a force
  41. 1:26multiplier. When you improve conversion
  42. 1:28first, then traffic improvements have a
  43. 1:32much higher return. So when I talk about
  44. 1:34conversion, what does that mean? At any
  45. 1:36point that you want the listener, the
  46. 1:39reader, the viewer, at any point you
  47. 1:42want your audience to take a specific
  48. 1:44action, that is a conversion point. So
  49. 1:47what are the conversion points that I'm
  50. 1:50thinking about that are important in my
  51. 1:52business? Well, I just listed three of
  52. 1:53them. Okay, converting social traffic to
  53. 1:55email is one of the biggest. Email is
  54. 1:59arguably the greatest asset that I have
  55. 2:01in the business, my email list. This is,
  56. 2:04you know, anyone who has traded over
  57. 2:06their email address is saying, I'm
  58. 2:08giving you permission to send me
  59. 2:11messages and I will continue to receive
  60. 2:13them for as long as I consent to receive
  61. 2:15them. People can unsubscribe at any
  62. 2:16time. But what's magical about email,
  63. 2:19and I know I'm probably preaching to the
  64. 2:20choir to a lot of you, it's a
  65. 2:21relationship you control. On social
  66. 2:24media, there's a platform in between you
  67. 2:26and your followers. It is not guaranteed
  68. 2:28that anybody who clicks a follow button
  69. 2:31on some platform is ever going to see
  70. 2:33your content again. There is no
  71. 2:34guarantee. There's no guarantee that
  72. 2:36your followers will actually see the
  73. 2:38things that you make. However, in email,
  74. 2:41it is much more reliable. It's not
  75. 2:43perfectly reliable because, of course,
  76. 2:45email inboxes have some degree of power.
  77. 2:48You know, Gmail will try to filter
  78. 2:50things into promotions or different
  79. 2:52tabs. Apple Mail is the same way. But by
  80. 2:55and large, if someone says, "I'm giving
  81. 2:57you permission to email me," that email
  82. 2:59will end up in their inbox in a
  83. 3:01chronological order. And if they've
  84. 3:02engaged with your emails before, opening
  85. 3:04them, replying to them, it's much more
  86. 3:06likely it's going to show up in their
  87. 3:07primary inbox right in front of them.
  88. 3:10It's more reliable. The other great
  89. 3:11thing about email is the distance
  90. 3:13between receiving an email and clicking
  91. 3:15to some page where I can take some sort
  92. 3:18of action is just much shorter. It's a
  93. 3:20lot easier to get people from email to a
  94. 3:22landing page, a sales page, some other
  95. 3:24asset than it is on social media. On
  96. 3:27social media, it's much more difficult
  97. 3:29to get people off of social media cuz
  98. 3:32those platforms don't want you to get
  99. 3:33people off of social media. So, the game
  100. 3:36is how can I get people away from my
  101. 3:38discovery platforms, social media,
  102. 3:41YouTube, and into email. And this has
  103. 3:45gotten much more difficult in the world
  104. 3:48of social. It used to be that on
  105. 3:50Twitter, now X, I could post a thread.
  106. 3:54At the end of the thread, I would have a
  107. 3:55tweet that says, "If you like this, you
  108. 3:56would like my newsletter." That type of
  109. 3:58strategy did very, very well on X. It
  110. 4:01still does okay on LinkedIn, but it's
  111. 4:05not really what's driving subscribers
  112. 4:07now for for folks like me. Doesn't work
  113. 4:09as well on X. Doesn't work as well
  114. 4:11really anywhere. And so what I am
  115. 4:14focusing more on is can I said more on
  116. 4:17what I'm focusing more on is getting
  117. 4:21people from YouTube to email because I
  118. 4:24see YouTube as the best most reliable
  119. 4:28discovery platform that I have. Now
  120. 4:31granted it is hard to continue to get
  121. 4:34traffic on YouTube. If you make a great
  122. 4:36video and it uh does well and continues
  123. 4:40to get evergreen traffic for you. That
  124. 4:42is wonderful. And you want to build a
  125. 4:44library of videos and assets like that.
  126. 4:46Our Jenny Hoyos video has almost 4
  127. 4:48million views all time. It's getting
  128. 4:51thousands of views per day still. That's
  129. 4:54an incredible asset. Something I made
  130. 4:56gosh nearly 2 years ago at this point is
  131. 5:00still getting thousands of views per
  132. 5:03day. That is a wonderful asset and
  133. 5:05that's the power of YouTube. Now, what I
  134. 5:08didn't do well with that video is having
  135. 5:10some sort of mechanism or some sort of
  136. 5:12reason why people watching that video
  137. 5:15should convert to an email subscriber or
  138. 5:17even how to convert to an email
  139. 5:19subscriber. And that is our big priority
  140. 5:21this year on the email conversion front
  141. 5:25is to say every single video that we
  142. 5:28publish on YouTube will have some
  143. 5:30relevant asset that goes along with it
  144. 5:33so that during the video I can call out
  145. 5:36audibly show it on screen. By the way,
  146. 5:38we have a companion resource for this
  147. 5:40video. It's linked at the top of the
  148. 5:42description. We just released a video
  149. 5:43explaining my launch process for Creator
  150. 5:46HQ from last April. In the video, we
  151. 5:49say, "By the way, these graphics, these
  152. 5:50resources, the template of an email I
  153. 5:53sent to ask for testimonials, all of
  154. 5:56this is included in the link at the top
  155. 5:58of the description." And the goal is
  156. 5:59some percentage of viewers to the video
  157. 6:02are compelled to take the action of
  158. 6:04saying, "I want these resources. I want
  159. 6:06this additional context." They go to the
  160. 6:07link in the description. And that is a
  161. 6:10form uh to our email list. It's built in
  162. 6:14Kit. Basically, what I do is I make a
  163. 6:16new form in kit for every one of these
  164. 6:19videos. I embed it on a uh new page on
  165. 6:23the website that's specific for this
  166. 6:25video. And when people download the
  167. 6:28resource, I can see what form they came
  168. 6:31from. The link I use in the description
  169. 6:33is a link from
  170. 6:34short.io that redirects to that specific
  171. 6:38page. So, I can see how many people from
  172. 6:39YouTube are clicking on that link. I can
  173. 6:41see how many people from YouTube are
  174. 6:43subscribing to this resource. I can get
  175. 6:47a sense for which videos, which calls to
  176. 6:49action work best for getting people from
  177. 6:52YouTube to email. And then behind the
  178. 6:55scenes, we're building more um sequences
  179. 6:58and processes, automations to try to get
  180. 7:01people from the point of subscribing to
  181. 7:03getting them all the best resources that
  182. 7:05they could want in their business and
  183. 7:06then eventually uh leading them to a
  184. 7:08purchase if it makes sense for them. So
  185. 7:10that's the name of the game on YouTube
  186. 7:11this year is can we measure and
  187. 7:13attribute direct traffic from YouTube to
  188. 7:16email and then from email to eventually
  189. 7:18becoming a customer uh at some point.
  190. 7:21That is our biggest conversion goal for
  191. 7:25discovery traffic in the business. Other
  192. 7:27platforms I think uh LinkedIn still has
  193. 7:29opportunity. It's it's harder to do this
  194. 7:32on Instagram and Tik Tok. Certainly
  195. 7:34easier on Instagram than Tik Tok. You
  196. 7:35know, the way people used to do this
  197. 7:37deplatforming from social to email was
  198. 7:40with a quiz or go to the link in my bio.
  199. 7:42What we see more and more now is um
  200. 7:45conversational marketing and automation.
  201. 7:47We had an episode with Natasha Willis um
  202. 7:50a few months ago. She told us a lot
  203. 7:52about Instagram automation using many
  204. 7:54chat. And so a lot of people on
  205. 7:56Instagram in particular will say just
  206. 7:58like our YouTube strategy, I made a
  207. 8:00resource, comment this word and I'll
  208. 8:03send it to you. And that transaction,
  209. 8:05that conversation happens in direct
  210. 8:07messages. Then people subscribe via
  211. 8:09direct message. Then they get into the
  212. 8:10email system. That's the next step once
  213. 8:12we figure out this YouTube system. But
  214. 8:14my Instagram account is not nearly as
  215. 8:16effective as my YouTube channel for
  216. 8:19getting new traffic. And so we're
  217. 8:21focusing on YouTube first. Next, I am
  218. 8:24constantly trying to get more people to
  219. 8:26listen to the audio podcast. This is
  220. 8:28another point of conversion that matters
  221. 8:29to me because when I look at the data of
  222. 8:32folks who apply to the lab, which is my
  223. 8:35main offer, 60% of people who apply to
  224. 8:38the lab tell me they listen to this
  225. 8:40show. And so I know that the highest
  226. 8:44contributor, the biggest contributor to
  227. 8:46new members of the community, both in
  228. 8:48terms of volume and in terms of quality
  229. 8:51is this show. So how do I get more
  230. 8:54people listening to the podcast?
  231. 8:56notoriously difficult thing to do. The
  232. 8:58only person that really approaches this
  233. 9:00with any level of vigor and um you know
  234. 9:05research is Chris Hutchkins that I
  235. 9:07found. Chris Hutchkins was on the show
  236. 9:09in episode 177. I'll link it in the show
  237. 9:11notes. And he has done a lot more
  238. 9:13research on how to actually grow your
  239. 9:16audio show than anybody else in my
  240. 9:18opinion. And really it seems to come
  241. 9:19down in his opinion to three things. One
  242. 9:23is being a guest on other shows. Two is
  243. 9:25doing cross promos, which is basically
  244. 9:27like a short snippet, an ad read by the
  245. 9:30host for another show, and you do it on
  246. 9:32each other's shows. The third is feed
  247. 9:34drops, meaning you actually drop an
  248. 9:36episode of your podcast into somebody
  249. 9:38else's feed. I think there's a fourth
  250. 9:40that probably he would count as
  251. 9:42guesting, which is basically saying,
  252. 9:44"Let's co-create two episodes. Let's
  253. 9:46talk for two hours. Let's divide it in
  254. 9:48half. I'll post one episode on my
  255. 9:49channel, you post one episode on your
  256. 9:51feed, and then we'll release them the
  257. 9:53same week and say, "If you want the
  258. 9:54other half of this conversation, go
  259. 9:55listen to the show." So, I'm going to
  260. 9:56try that in audio. But I also believe
  261. 10:00that I can get people from email to
  262. 10:03podcasting slowly, painfully over time
  263. 10:06by continuously talking about the
  264. 10:08podcast. And the best success I've had
  265. 10:10in this so far is not by sending an
  266. 10:13email and saying, "Hey, there's a new
  267. 10:14episode of the podcast. Go listen to
  268. 10:15it." but by structuring the body of an
  269. 10:17email around one of the points that was
  270. 10:20made in the podcast and saying, "By the
  271. 10:22way, there's a lot more about this in
  272. 10:24today's episode or this was taken from
  273. 10:25today's episode of the podcast where
  274. 10:27you'll also learn X, Y, and Z." So, the
  275. 10:30email itself needs to be standalone
  276. 10:32valuable because most people will not
  277. 10:34click to go listen to the podcast. So,
  278. 10:35if the email just says go listen to my
  279. 10:37podcast and most people don't click to
  280. 10:39to to the show, that means they just had
  281. 10:41a bad experience in email. So, you need
  282. 10:43to make the email itself valuable and do
  283. 10:45that by pulling an insight from the show
  284. 10:47and then let people know here is where
  285. 10:49you can listen to the full episode. I'm
  286. 10:50going to continue to do that in email.
  287. 10:52And then eventually conversion really
  288. 10:55comes down to can we convert email
  289. 10:57subscribers, audio listeners into
  290. 10:59customers where it makes sense and
  291. 11:01serves those people. I am somebody who
  292. 11:03doesn't love doing launches. I prefer to
  293. 11:07sell my products evergreen because the
  294. 11:10best way to do launches is to have some
  295. 11:14level of scarcity, urgency. These are
  296. 11:17just the levers that get people to
  297. 11:18purchase because there's a forcing
  298. 11:20function there and people know this. But
  299. 11:22I think it leads to a lot of
  300. 11:24dishonesty, bad activity, people kind of
  301. 11:28making false urgency and false scarcity
  302. 11:32just for the sake of getting people to
  303. 11:34make a high pressure decision. So I
  304. 11:36don't like that. I don't like the the
  305. 11:37work that leads up to launches. What I
  306. 11:40prefer to think about is anticipation.
  307. 11:43Can I make something that people are
  308. 11:44really excited about and talk about it
  309. 11:47for a long time before it's available so
  310. 11:49that when it finally is available for
  311. 11:51purchase, people have been anticipating
  312. 11:54it. They've already decided they want it
  313. 11:56and now they can make that purchasing
  314. 11:57decision. I also really like uh having
  315. 12:00incentives for fast action, whether that
  316. 12:02is having a specific discount for people
  317. 12:05who signed up for the weight list early
  318. 12:07as a thank you. The people who purchase
  319. 12:09something early are likely your biggest
  320. 12:11fans. And I think it's a good practice
  321. 12:14to give your biggest fans the best price
  322. 12:17and best opportunity when they are
  323. 12:19taking action early. I'm thinking about
  324. 12:22email and podcasting and how do we get
  325. 12:24people to be aware of our products at
  326. 12:28the time where it matters to them
  327. 12:30without doing launches or some sort of
  328. 12:32fake urgency. And really what I do is I
  329. 12:35talk about the products. You know, I'm
  330. 12:36I'm always surprised, but then I think,
  331. 12:39okay, that's obvious. The more you talk
  332. 12:41about your products, the more sales
  333. 12:42you'll have. And so, if you're not
  334. 12:44getting enough sales, consider talking
  335. 12:46about your products more. And I think
  336. 12:48that will that will help. When it comes
  337. 12:50to purchasing products, the question is,
  338. 12:53which products are you promoting? Which
  339. 12:56products are you trying to get people to
  340. 12:58purchase? A lot of creators when they're
  341. 12:59trying to drum up new revenue, they
  342. 13:01think, I need to create a new product
  343. 13:04because when I make and launch a new
  344. 13:06product, people come out of the woodwork
  345. 13:07and they purchase and it's awesome. And
  346. 13:09I've been there. I get that. I've had
  347. 13:11that experience as well. The last new
  348. 13:12product I launched was a 4-hour workshop
  349. 13:15with my producer Connor where we talked
  350. 13:17about building a YouTube channel around
  351. 13:20a podcast. That did better than I was
  352. 13:22expecting. That did somewhere around
  353. 13:25$26,000 in sales in a few days leading
  354. 13:29up to the workshop. Much better uh
  355. 13:32outcome than I was expecting. So, I feel
  356. 13:34the urge at times also to say, "Let's
  357. 13:36build a new product." But the thing I
  358. 13:38come back to a lot, even with that great
  359. 13:41outcome with that product, my top
  360. 13:44product, the lab, my biggest offer,
  361. 13:47generates far and away the most revenue
  362. 13:50in the business. And every time I think
  363. 13:52I should make a new product, I ask
  364. 13:54myself, but what would happen if I took
  365. 13:56that same effort and made the lab better
  366. 13:58and talked about the lab more or in a
  367. 14:00different way? because the outcome is
  368. 14:04likely much much better than making a
  369. 14:06new V1 of a product. I can make V10 of
  370. 14:11the lab, you know, like the 10th cycle
  371. 14:13of improvement on the best offer. And
  372. 14:15the reason that this is compelling is
  373. 14:18things that are remarkable are typically
  374. 14:20made and improved upon for literal
  375. 14:23years, you know, and also things that
  376. 14:25have the greatest competitive advantage,
  377. 14:28competitive moat protecting them are
  378. 14:30things that have been improved for years
  379. 14:32because that is your defense against
  380. 14:35somebody new entering the market and
  381. 14:36making a competing product. Sure, you
  382. 14:38can do that, but I've been doing this
  383. 14:39for years, and I'm going to improve my
  384. 14:41product at the same pace that you are
  385. 14:43going to improve yours, which means I
  386. 14:45naturally have a multi-year edge on you.
  387. 14:48So, every time I think about creating a
  388. 14:50new product, I come back to the lab and
  389. 14:51say, "Let's just make the lab better."
  390. 14:53Something we're doing right now is I am
  391. 14:56about to spin up another round of
  392. 14:58masterminds within the community. I've
  393. 15:00tried this in the past and it has failed
  394. 15:03in the past because it's really tough to
  395. 15:07have masterminds in a community sustain
  396. 15:10if you don't have a clear leader in that
  397. 15:12group. So, I think I have a new solution
  398. 15:14for solving the leadership problem. Um,
  399. 15:17and I'm excited about it. And the great
  400. 15:19thing is I think this is going to add
  401. 15:22huge value to the community. And when it
  402. 15:24comes to okay, well, should I increase
  403. 15:26the price for that value? I'm not going
  404. 15:29to do it. I'm going to keep the price
  405. 15:30exactly the same. I'm going to continue
  406. 15:31to make the the product better and more
  407. 15:34valuable without raising the price. I
  408. 15:36think the prices are at a great place
  409. 15:38for standard and VIP and even the basic
  410. 15:40tier. And I just want to make those
  411. 15:43products better and better so it becomes
  412. 15:45both an easier yes to join for the first
  413. 15:48time, but but more importantly, I want
  414. 15:51renewals to be a nobrainer year in and
  415. 15:54year out. I think the lab can provide so
  416. 15:56much value in just a couple of exchanges
  417. 16:00that there's just no reason you should
  418. 16:04think about not renewing if you are
  419. 16:06putting in some effort to be in the
  420. 16:08community and seek out some of that
  421. 16:10help. One example we had in the
  422. 16:12community this past week, we had a
  423. 16:14creator ask a question. He was
  424. 16:15considering investing in a certain
  425. 16:17program and it was not a cheap program.
  426. 16:20It was like a $10,000 program. And uh he
  427. 16:23asked, "Has anyone had experience with
  428. 16:25this? Would you invest in it?" And a lot
  429. 16:27of people in the community had
  430. 16:28experience with it. They said, "I would
  431. 16:29not invest in it." That's a $10,000 ROI
  432. 16:33in one post in the community. So, I um
  433. 16:37I'm excited about this. I got a little
  434. 16:39bit off track. Um but I'm excited about
  435. 16:40this mastermind program, making it
  436. 16:42better. As I think about my next
  437. 16:45educational product, I think about my
  438. 16:48signature products course. I'm going to
  439. 16:50build that and launch it in the lab. I'm
  440. 16:53going to do that for members of the lab
  441. 16:55first before I ever think about selling
  442. 16:57it publicly because it's a great way to
  443. 16:59test things. It makes that product
  444. 17:02better and more valuable. And
  445. 17:04ultimately, in a membership, you really
  446. 17:06shouldn't be optimizing for new members.
  447. 17:08You should be optimizing for member
  448. 17:10retention. Anyway, we're talking about
  449. 17:12conversion here. Sorry, I got a a little
  450. 17:14bit off on a tangent. We're talking
  451. 17:15about conversion. The biggest question
  452. 17:16is, what is the product I'm trying to
  453. 17:18sell? And my takeaway for you is you
  454. 17:21should focus on fewer products. You
  455. 17:24should focus on a signature product and
  456. 17:26say, let's improve conversion to that
  457. 17:29product and get that really, really
  458. 17:31working before we ever consider building
  459. 17:35some new product. And when it comes to,
  460. 17:38okay, we have traffic. We're trying to
  461. 17:40get people to purchase our signature
  462. 17:43product. A lot of this comes down to
  463. 17:45messaging and positioning. How do you
  464. 17:49position this product against
  465. 17:51alternatives? And then how do you
  466. 17:54message the value of this product?
  467. 17:56Positioning is really important because
  468. 17:58people need to have a clear reason for
  469. 18:01what will this product do for me and why
  470. 18:03is it a different offering than other
  471. 18:06things I'm aware of or taking no action
  472. 18:08at all. And I don't think a lot of
  473. 18:10creators are clear about this. What
  474. 18:11makes your product different and why is
  475. 18:13it better than alternatives, including
  476. 18:16not taking any action? We focus on all
  477. 18:19of the stuff. here's all the stuff
  478. 18:21you're going to get in this product. But
  479. 18:23that doesn't necessarily position this
  480. 18:26against other alternatives or not doing
  481. 18:28anything. All that does is try to
  482. 18:30overload people with things we think
  483. 18:32they ascribe value to. But really, we
  484. 18:34want to say this is going to solve your
  485. 18:37problem and it's going to solve your
  486. 18:39problem better than the alternatives and
  487. 18:42here's why you should believe us. And
  488. 18:43that whole story is kind of the
  489. 18:45messaging that goes into this. If you're
  490. 18:47trying to improve conversion, I think
  491. 18:49you can do that by being more clear in
  492. 18:51your positioning and playing with the
  493. 18:53messaging. If it's not converting very
  494. 18:55well, we need to say, how can we message
  495. 18:57this better? And most of the time, it's
  496. 18:59as simple as focusing on the benefits
  497. 19:03rather than the features. Because again,
  498. 19:05a lot of times sales pages, sales copy,
  499. 19:09it's overloaded with the stuff. Here's
  500. 19:11all the stuff you're gonna get. But when
  501. 19:14people are making a purchasing decision,
  502. 19:16what they want to know is, is this for
  503. 19:18me? Will this solve my problem? Why
  504. 19:21should I trust you that this will solve
  505. 19:23my problem? You know, is this for me?
  506. 19:25How can you make this seem like, yes,
  507. 19:27this is obviously built just for someone
  508. 19:29like me? If I believe this is built for
  509. 19:32someone like me and solves a specific
  510. 19:34problem or desire that I have, then the
  511. 19:37question is, why should I trust that
  512. 19:38this product will actually deliver on
  513. 19:40that promise? And that all comes from
  514. 19:42social proof. that comes from other
  515. 19:44people saying, "I use this product. I
  516. 19:46got this outcome. I'm clearly somebody
  517. 19:48like you." Social proof goes so much
  518. 19:51further in getting a sale than any
  519. 19:54amount of stuff, any amount of features
  520. 19:57that you can point to on the sales page.
  521. 20:00Most product sales pages can be so much
  522. 20:01better by being very clear. This is the
  523. 20:03problem we solve. We solve it for this
  524. 20:05type of person. In fact, here are 10
  525. 20:08examples of this type of person saying
  526. 20:10this product solved the problem for
  527. 20:12them. If that was just your sales page,
  528. 20:14sale over. People will convert. So, I
  529. 20:17would revisit that. Is it very clear
  530. 20:19what your product does, who it does it
  531. 20:21for, and do you have examples of people
  532. 20:23like that saying, "Yes, this is true,
  533. 20:26and here's the results." That's the
  534. 20:27conversion side of things. As I'm
  535. 20:29thinking about increasing revenue in
  536. 20:302025, I'm thinking, okay, what products
  537. 20:33am I going to focus on? The answer is
  538. 20:36the lab. The lab a little bit creator
  539. 20:39HQ, but mostly I want to get more folks
  540. 20:43into the lab at all levels. Standard and
  541. 20:45VIP if you're eligible for those levels
  542. 20:47if you pass the application and basic if
  543. 20:50you're not because I want the basic
  544. 20:51membership to help get people to the
  545. 20:54standard and VIP level. The lab is the
  546. 20:57best product I have built. It has the
  547. 20:59highest revenue potential and the
  548. 21:02highest customer satisfaction of
  549. 21:04anything that I've built. And so instead
  550. 21:06of building new things, I should just
  551. 21:08sell more units of the lab, sell more
  552. 21:11memberships. How can I do that?
  553. 21:13Improving messaging and positioning. I'm
  554. 21:16going to say this is what this product
  555. 21:18does. This is how it solves it. I didn't
  556. 21:20have any messaging on the sales page
  557. 21:22about the basic membership really until
  558. 21:25this week. It was a big effort this week
  559. 21:26is we improved messaging on the sales
  560. 21:28page to say here's the value of the
  561. 21:30basic membership if you're not eligible
  562. 21:31for standard NVIP because I know from my
  563. 21:33analytics that 80% of my audience is not
  564. 21:36eligible for standard NVIP. If that's
  565. 21:38you consider the basic membership we'll
  566. 21:40get you to the point where you are
  567. 21:41eligible and you can join. It also
  568. 21:43didn't say anything about the in-person
  569. 21:44events that we do. So now we have photos
  570. 21:46on the sales page of some of the
  571. 21:47inperson events that we've done some
  572. 21:48more information about that. So that
  573. 21:50that is a more clear positioning
  574. 21:53difference against other online
  575. 21:56communities. We're doing stuff offline
  576. 21:58as well. That is what I'm trying to
  577. 22:00improve in conversion. But what converts
  578. 22:04traffic converts. How am I getting
  579. 22:06traffic? How am I getting more traffic
  580. 22:08into the business? How can you get more
  581. 22:10traffic into your business so you can
  582. 22:12convert more of it into customers?
  583. 22:14There's a few levers to pull here as
  584. 22:16well. Uh the first one being platform
  585. 22:19strategy. Where are you operating? What
  586. 22:21kind of content are you making? How are
  587. 22:23you getting traffic to you? And when it
  588. 22:26comes to your own content, you need to
  589. 22:28choose what platforms you're going to
  590. 22:30put effort into. I broadly categorize
  591. 22:32all platforms into one of two camps.
  592. 22:36First one being relationship platforms.
  593. 22:39Second one being discovery platforms.
  594. 22:40You may have heard me talk about this
  595. 22:41before. Relationship platforms are
  596. 22:44systems of distribution where you have a
  597. 22:46direct line of communication to the end
  598. 22:49consumer. This is podcasting, email,
  599. 22:52SMS, private communities. It's great
  600. 22:54because you control that line of
  601. 22:56communication is more reliable than a
  602. 22:58discovery platform. It's challenging
  603. 23:00because you have to draw people into
  604. 23:02those platforms. In a lot of ways, those
  605. 23:04aren't even really traffic platforms. um
  606. 23:08you're not getting new traffic to you in
  607. 23:11those circumstances most of the time
  608. 23:12because there's not a built-in discovery
  609. 23:15mechanism. There's no algorithm. There's
  610. 23:17no third party platform that's
  611. 23:19incentivized to connect consumers with
  612. 23:22your content. That is what discovery
  613. 23:25platforms are for. And discovery
  614. 23:26platforms are typically social media and
  615. 23:29YouTube. So I tell people to focus on
  616. 23:32one discovery platform, one relationship
  617. 23:34platform and that is your content
  618. 23:36strategy. And the more similar in medium
  619. 23:39these two things are, the better off you
  620. 23:42are. For example, if you are focused on
  621. 23:45email as your relationship platform, you
  622. 23:47might want to choose a discovery
  623. 23:49platform that is more textbased than
  624. 23:52audio or video-based because consumers
  625. 23:54of textbased content are more likely to
  626. 23:57want more textbased content. If I like
  627. 24:00reading your content on LinkedIn or X,
  628. 24:02I'm more easily going to convert to an
  629. 24:06email subscriber than if you are putting
  630. 24:09reels on Instagram. If you're creating
  631. 24:12reels and that's how I know your
  632. 24:13content, it's going to be a little bit
  633. 24:15harder of a transition to go from reals
  634. 24:19viewer to email reader than LinkedIn
  635. 24:22reader to email reader. Does that make
  636. 24:24sense? So depending on your relationship
  637. 24:26platform of choice, email, podcasting,
  638. 24:30uh private communities, where you might
  639. 24:32do video, you might do writing, you
  640. 24:34might want to focus on discovery
  641. 24:36platforms that map to that. That being
  642. 24:38said, it is undeniable that in 2025,
  643. 24:42video is the most leverable asset type
  644. 24:46asset class. I guess long- form video
  645. 24:49can easily be broken into short form
  646. 24:51video. Short form video can be shared on
  647. 24:55literally every short form platform or
  648. 24:58discovery platform today. So if you are
  649. 25:00compelled to learn video, especially if
  650. 25:03you have the skill set to do video well
  651. 25:05already, video is a huge opportunity
  652. 25:08today in 2025 because it's just such a
  653. 25:12portable repurposable asset. And that's
  654. 25:15a large reason why I'm thinking about
  655. 25:17our company becoming more of a video
  656. 25:19first company. Because if we make long-
  657. 25:22form YouTube videos that can be more
  658. 25:25easily broken up into short form or if I
  659. 25:26just have a beautiful studio where I can
  660. 25:28come and sit down and record a short
  661. 25:29form video really quickly, then that
  662. 25:32asset can be syndicated, distributed
  663. 25:35across Instagram, Tik Tok, YouTube,
  664. 25:38LinkedIn X, everywhere. Short form video
  665. 25:41can be put everywhere. When it comes to
  666. 25:43traffic, you need to think about your
  667. 25:45content platform strategy. And depending
  668. 25:47on how large your team is, you'll want
  669. 25:49to exercise some restraint and how many
  670. 25:52platforms you go after because content
  671. 25:55platforms, especially discovery
  672. 25:56platforms, they're a competitive sport
  673. 25:59these days. It is difficult to get
  674. 26:04attention on these platforms because
  675. 26:05there's more and more people competing
  676. 26:07for what is finite attention and all
  677. 26:11this attention is being squeezed into
  678. 26:13the for you feed the main feeds of these
  679. 26:18platforms where the platform says we
  680. 26:20know your interest graph. We're going to
  681. 26:21share with you what we think you'll find
  682. 26:22interesting regardless of who you
  683. 26:24follow. So increasingly you are
  684. 26:26competing with like every content
  685. 26:28creator on the planet on each of these
  686. 26:30platforms. And if you're going to
  687. 26:31compete with the best of the best on any
  688. 26:33platform, you're going to have to have a
  689. 26:35really high standard for what is good
  690. 26:37content for you on that platform. And so
  691. 26:40I think exercising restraint in how many
  692. 26:43platforms you're tackling, especially,
  693. 26:46you know, if you're trying to cross
  694. 26:49mediums, like it's a it's a big
  695. 26:52proposition to say, I'm going to write
  696. 26:54on LinkedIn and I'm also going to make
  697. 26:56great short form content on Tik Tok.
  698. 26:58Those are two wildly different types of
  699. 27:01content. And if you as an individual are
  700. 27:04trying to do both of them at a
  701. 27:05worldclass level, you better be spending
  702. 27:08a lot of time consuming and practicing
  703. 27:10and pushing yourself to get better at
  704. 27:11that content or it's just not going to
  705. 27:14stand out and compete. And over time,
  706. 27:17it's going to be a higher and higher
  707. 27:19opportunity cost to focus on both rather
  708. 27:22than focusing on one. For us, this is
  709. 27:25why I hire really talented people within
  710. 27:28the content team specifically for video.
  711. 27:30It's not a skill set I have. And even if
  712. 27:33I spent all of my time trying to get
  713. 27:36better at video, I wouldn't be as good
  714. 27:38as somebody who could somehow spend more
  715. 27:40time. And there are so many activities
  716. 27:41in the business that I have to do. I
  717. 27:43can't spend all my time on video. So,
  718. 27:44there's always going to be somebody who
  719. 27:46has a better skill set in video than I
  720. 27:49do. And that's why I hire it out. But
  721. 27:51video is also, again, the most expensive
  722. 27:54set of skills you need to hire. You need
  723. 27:56to hire editors. You might need to hire
  724. 27:58a thumbnail producer. We have an audio
  725. 27:59engineer on our team as well. And we
  726. 28:02have a producer, you know. So, we have
  727. 28:04we have four roles on the video team
  728. 28:08that are not me. Producer, editor,
  729. 28:10thumbnail designer, audio engineer.
  730. 28:12That's definitely uh a higher powered
  731. 28:15approach than you need to take right out
  732. 28:17of the gate. But again, if you're doing
  733. 28:20video, you're competing with people like
  734. 28:22me who are willing to invest that kind
  735. 28:23of stuff into video. So, if you're not
  736. 28:26going to invest at that level, you need
  737. 28:28to be really good at making just
  738. 28:31compelling compelling video, which you
  739. 28:33don't need to have high production to
  740. 28:34make compelling video. You can be a
  741. 28:35great storyteller. You can have a great
  742. 28:36message and you can deliver it in a
  743. 28:39really engaging way. And if you can do
  744. 28:41that, then production is secondary. Of
  745. 28:43course, you pair it with great
  746. 28:44production and it's even more powerful.
  747. 28:46But if you can do great
  748. 28:49storytelling, really engaging on camera
  749. 28:53presence, production can be secondary.
  750. 28:56Anyway, when it comes to traffic, choose
  751. 28:58your platform strategy and exercise
  752. 29:00restraint. Ask yourself, do I need to do
  753. 29:02this platform right now as well? Or can
  754. 29:04I focus on this platform over here? Can
  755. 29:07I focus on this platform over here? Then
  756. 29:10the question is, how do I balance
  757. 29:13content volume versus content quality?
  758. 29:17Now, I have an interview coming out soon
  759. 29:18with uh a guy named Caleb Rston. Caleb
  760. 29:21was behind the scenes with Gary Vee and
  761. 29:23then the Hermosis most recently, and he
  762. 29:25kept describing this approach that he
  763. 29:27took and his teams that he called the
  764. 29:29accordion. And he said, "Like an
  765. 29:31accordion, we would sometimes stretch
  766. 29:34out what we were trying to do, expand
  767. 29:38what we were trying to do in terms of
  768. 29:40how many pieces of content we're putting
  769. 29:41out." Now, I think he told me that they
  770. 29:44were putting out 600 pieces of content
  771. 29:47per week for the Hermosis. I don't know
  772. 29:49if you and I are playing that game or if
  773. 29:51we'll ever be playing that game, but his
  774. 29:54point was there is a value in creating a
  775. 29:57higher volume of content, stretching out
  776. 29:59the accordion. But if you find that you
  777. 30:03are not reaching your own standard of
  778. 30:05excellence or if this content is just
  779. 30:07not performing, then you constrict the
  780. 30:10accordion, you shrink things back down
  781. 30:12to raise your standard, raise the bar of
  782. 30:14what you think is good content before
  783. 30:16trying to stretch it out again. You
  784. 30:18know, stretch yourself, try to do more.
  785. 30:21If you can't quite hit your own
  786. 30:23standard, restrict, hit your standard,
  787. 30:26and then try to stretch again and say,
  788. 30:27"Can we make that standard at a higher
  789. 30:29volume?" I really like that metaphor. I
  790. 30:32really like that idea. And for the last
  791. 30:34few months, we have really restricted
  792. 30:37the accordion on the YouTube channel to
  793. 30:39say, let's focus on uh quality of our
  794. 30:42videos. We have a limited team. We have
  795. 30:45limited team resources. Let's put more
  796. 30:48effort into making better, higher
  797. 30:50performing videos and uh do fewer of
  798. 30:53them. That's why we have four episodes
  799. 30:55of the podcast every month and one or
  800. 30:58two videos. That works well when it
  801. 31:01works. But then
  802. 31:03sometimes against your best efforts, a
  803. 31:06video doesn't perform. And that's really
  804. 31:08frustrating when you take fewer shots on
  805. 31:10goal and none of those shots hit. It
  806. 31:13feels really frustrating. So right now
  807. 31:14we're in a season of we're expanding the
  808. 31:16team. We're expanding the accordion. We
  809. 31:19are taking more shots to get more data
  810. 31:22on what works for us. And eventually
  811. 31:25when we get more signal of, okay, this
  812. 31:27seems to be working well for us, we're
  813. 31:28probably going to restrict the accordion
  814. 31:29again and do those videos at a higher
  815. 31:32level. I do think generally in 2025,
  816. 31:36because volume has become easier to
  817. 31:39attain in terms of creating content with
  818. 31:42different AI tools that are out there,
  819. 31:43you can certainly create a high volume
  820. 31:45of content. The new scarce resource is
  821. 31:48just high quality, high signal to noise
  822. 31:51ratio content. After we had our
  823. 31:54daughter, I took to LinkedIn and I was
  824. 31:57complaining about how I have less time
  825. 31:59than before and it's hard for me to keep
  826. 32:00up with the output of content that I was
  827. 32:03accustomed to. And uh Samir from Colin
  828. 32:06and Samir commented and he said, "I
  829. 32:07think you should consider a less but
  830. 32:11better approach, a fewer but better
  831. 32:13approach." which I think he's right for
  832. 32:15most people. You know, if you're not
  833. 32:17trying to compete on a pure volume game
  834. 32:18or if you're not seeing results from
  835. 32:20trying to do a volume game, then you
  836. 32:23might want to say, "Let's actually do
  837. 32:25less and do that better." And I think
  838. 32:28for most creators, that approach will
  839. 32:31actually perform better for you. A lot
  840. 32:33of people, including recent guest Brock
  841. 32:34Johnson, would say, "Well, maybe, but
  842. 32:37the more you post, the more you grow.
  843. 32:39The data doesn't lie. The more you post
  844. 32:40on Instagram, the more you grow on
  845. 32:42Instagram." That might be true from a
  846. 32:44pure following number, but again,
  847. 32:47there's no guarantee that when you get a
  848. 32:48new follower, that person's ever going
  849. 32:50to see your content again. And the most
  850. 32:52surefire way that your followers will
  851. 32:54see your content is if it performs well.
  852. 32:58Meaning, it's engaging, people enjoy it,
  853. 33:00they have high satisfaction when they
  854. 33:02see it. If you aren't able to put in the
  855. 33:04time and effort to make a good enough
  856. 33:07piece of content that people enjoy and
  857. 33:09want to share and want to uh talk about,
  858. 33:12want to uh engage with, then I don't
  859. 33:15think the volume game matters. I think
  860. 33:18people just start to tune out and say,
  861. 33:19"This stuff isn't very good. I'm going
  862. 33:21to stop paying attention to it." One
  863. 33:22aspect of traffic that not enough people
  864. 33:26talk about is co-promotion,
  865. 33:30collaborations, and audience sharing
  866. 33:32with other creators. This is the
  867. 33:34shortcut. Frankly, there are a lot of
  868. 33:36people that you've probably seen grow
  869. 33:38and grow quickly, and you may not even
  870. 33:40be impressed with their content. How
  871. 33:42could that be? Well, they likely have
  872. 33:44some influential friends, and they
  873. 33:46likely do collaborations, co-promotion,
  874. 33:49audience sharing with those friends. It
  875. 33:51is the shortcut if you have the
  876. 33:54resources, if you have the the
  877. 33:56influence, the relationships,
  878. 33:58um if you can make it a win-win for
  879. 34:00somebody. When you collaborate and
  880. 34:02support other creators and they support
  881. 34:05you and they have an audience, it is
  882. 34:07just much faster to get a lot of views
  883. 34:10on your stuff than building your own
  884. 34:12audience. Now, it's it's less long-term
  885. 34:15sustainable because it's going to come
  886. 34:17down to, well, how often is that creator
  887. 34:20going to, you know, talk about your
  888. 34:22stuff? But it can be a great way to
  889. 34:24kickstart your own audience. Anytime
  890. 34:27that you can structure and put together
  891. 34:29some sort of collaboration co-promotion
  892. 34:33with another creator, you should look at
  893. 34:35that uh as a discovery platform and
  894. 34:37basically say, how do I take this
  895. 34:39traffic that's coming from this other
  896. 34:42creator and convert that new viewer,
  897. 34:46that new attention into an email
  898. 34:49subscriber, a podcast listener, a
  899. 34:51YouTube subscriber, somebody who now is
  900. 34:53following me for me, that is a huge
  901. 34:55opportunity. community. And I know a lot
  902. 34:57of creators who and creatives, they
  903. 35:00don't worry about audience building on
  904. 35:01their own. They're not trying to play
  905. 35:03the the treadmill hamster wheel style of
  906. 35:05I create content all the time and that
  907. 35:07grows my audience. They say, I'm going
  908. 35:09to go and create some excellent
  909. 35:12excellent project. I'm going to put more
  910. 35:14time and effort into it than most people
  911. 35:16and thereby make this effort this
  912. 35:18project more remarkable than most
  913. 35:21content or things that are made. Then
  914. 35:24I'm going to go to my influential
  915. 35:25friends who have audiences and say, "Can
  916. 35:27I share this idea? Can I share this with
  917. 35:29your audience?" And because it's a
  918. 35:32higher standard of quality, uh, a more
  919. 35:35impressive overall project, they will
  920. 35:37often get those experiences. And if they
  921. 35:39pay off that experience where the
  922. 35:40audience enjoys it, they're going to be
  923. 35:42invited back the next time they have
  924. 35:43some big project to share. This is the
  925. 35:45model of authors, filmmakers, actors,
  926. 35:48you know, they're doing these big
  927. 35:50projects and then they'll come out every
  928. 35:52once in a while and do kind of a tour
  929. 35:54around to talk about that project and
  930. 35:56that is the opportunity to share their
  931. 35:58name and brand and voice and try to get
  932. 35:59people into their audience to make
  933. 36:02sharing of the next thing a little bit
  934. 36:03easier. I think this is an underutilized
  935. 36:06approach, but I do think it's uh risky.
  936. 36:09You know, you eventually long-term want
  937. 36:13to have your own audience that knows
  938. 36:15your stuff, loves you, trusts you, and
  939. 36:18if you are foregoing the opportunity to
  940. 36:20build that by doing some large creative
  941. 36:23project and hoping that you get the
  942. 36:25opportunity to share that with somebody
  943. 36:26else's audience and that starts to build
  944. 36:28your audience, that's a big risk that
  945. 36:29you're taking. So, I I tend to try to
  946. 36:31take kind of a middle ground where I am
  947. 36:34showing up. I am consistently creating
  948. 36:36value for people in my feeds. Also
  949. 36:38behind the scenes, I'm trying to do more
  950. 36:41and more difficult,
  951. 36:44impressive, high value activities that
  952. 36:47then are something I can collaborate and
  953. 36:49co-promote with other people in my
  954. 36:51audience as well. But it doesn't have to
  955. 36:52be this big project. You know, sometimes
  956. 36:54you can say, "Hey, let's do a joint
  957. 36:56webinar. Let's do a joint podcast
  958. 36:58episode. Let me write an an essay and
  959. 37:00put it in your newsletter." That's a
  960. 37:01week that you don't have to write an
  961. 37:02essay. There are lots of ways that you
  962. 37:04can help somebody find a win-win with
  963. 37:07somebody else with an audience that
  964. 37:09might take work off their plate or might
  965. 37:10provide value to their audience or maybe
  966. 37:13it's a future favor with you. Lots of
  967. 37:16ways that you can collaborate with other
  968. 37:17creators. And again, this is like the
  969. 37:20cheat code for for growing your
  970. 37:22audience, even if it's as little as
  971. 37:24saying, "Hey, you've done really well on
  972. 37:26Instagram over here. I'm trying to get
  973. 37:28started." That type of thing actually
  974. 37:30goes so far. And a lot of people would
  975. 37:33say, "Well, that's an engagement pod.
  976. 37:34That's bad." There are engagement pods
  977. 37:37of varying levels of insidiousness, you
  978. 37:40know, or like bad behavior. But if you
  979. 37:43have friends who are creating content,
  980. 37:45don't you support them on those
  981. 37:46platforms? You don't have to mechanize
  982. 37:49this and make it some sort of
  983. 37:51requirement where you say, "Every time I
  984. 37:52post something, I'm going to send a link
  985. 37:53to this group chat and everybody go like
  986. 37:55and comment on it." No, I'm saying let
  987. 37:56your friends know that, hey, in this
  988. 37:58season of life, I am intentionally
  989. 38:00putting more effort into Instagram. If
  990. 38:03you see my content in the feed and you
  991. 38:05enjoy it, a reply, a comment, a heart,
  992. 38:08it would go a long way. If you are
  993. 38:10feeling like, man, I'm not getting the
  994. 38:12engagement that I want on this platform.
  995. 38:15Are you giving that engagement to other
  996. 38:17people? Because humans are a
  997. 38:20reciprocal species. If you are not
  998. 38:23engaging with other people, they're
  999. 38:25probably not going to go out of their
  1000. 38:26way to engage with you either. So, if
  1001. 38:28you want more people to support your
  1002. 38:30work, maybe you should go first and
  1003. 38:32support more people's work yourself as
  1004. 38:34you go. Now, let's assume you have a
  1005. 38:37signature product or know what that is
  1006. 38:38going to be. If you want to learn how to
  1007. 38:40launch that product and earn as much as
  1008. 38:42possible, watch this video where I break
  1009. 38:44down my exact launch strategy that
  1010. 38:46earned more than $60,000 in just four

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