YT YouTube2Text

YouTube2Text → Transcripts → The Missing Piece of Equipment in Your Pick-up & Delivery Business with Joe Chenot

The Missing Piece of Equipment in Your Pick-up & Delivery Business with Joe Chenot — Transcript

by Laundromat Resource · 9,788 words · 1,348 segments · language en · Watch on YouTube

Open in transcriber Summarize with AI Download SRT/VTT

Full transcript

0:00We know that a machine without people is
0:02just a machine. That
0:03>> there's a lot of people out there who
0:05would really benefit from having a
0:08machine like this. The most timeconuming
0:11part of laundry is is folding. So having
0:14something that you can just kind of
0:16crank through and fold a lot of the
0:18stuff and have some of these like preset
0:20settings. Anyone can make laundry
0:23equipment. There's some companies out
0:24there that make really good stuff. But
0:25what separates FTEX from that is the
0:28simplicity and reliability.
0:29>> It is a missing ingredient I think in a
0:31lot of setups.
0:34Hey, what's up guys? It's Jordan with
0:36the Lone Man Resource Podcast. This is
0:38show 24,
0:41I think. Let me look. Yeah. Wow. 244.
0:45And I am pumped you're here today
0:47because today, number one, we're hauling
0:51up because all these storms here in
0:53Hawaii. So, uh, you know, it's not all
0:57sunshine and rainbows. I mean, it will
0:58be sunshine and rainbows as soon as the
1:00rain's done, but not always. Um, and I
1:03appreciate just want to shout out to
1:04everybody who reached out just making
1:06sure Hawaii uh during these uh crazy
1:09storms. So, I appreciate you guys. We're
1:11doing good. Uh, property's good, people
1:13are good. A lot of rebuilding to do
1:15around here, but um I think for the most
1:19part, people are good. So, I appreciate
1:21you guys. And uh that's not the only
1:23reason I pumped your hair today. Also, I
1:25pumped your hair today because Joe Shano
1:28is joining me on the show today to talk
1:32about folding. Folding is, as you know,
1:36probably the most time consuming part of
1:38your wash and fold or pick up and
1:39delivery business or just your personal
1:42laundry habits. And uh we're going to
1:45talk about Fullex folding machines. I
1:47think it's an underutilized tool,
1:49especially for those of you guys with um
1:53large or growing drop off andor pickup
1:55and delivery businesses. This is an
1:57episode for you. So, we're niching down
1:59even nichier than laundromats today. But
2:03super good episode. Joe is a super good
2:06guy. And I just want to point out right
2:08now before we jump into it with them,
2:10Joe and I are actually going to be
2:11jumping on a live Q&A to talk about the
2:14Fullex folding machine and to answer
2:16your questions maybe about your
2:18particular situation or just general
2:20questions I didn't get to on the
2:21episode. That's going to be April 3rd at
2:2410:00 Pacific time, uh, which is 1:00
2:28Eastern time, which is 7 a.m. Hawaii
2:31time. So, I'm going to roll out of bed,
2:34do a live Q&A, talk about Full Text, but
2:36join us. Uh, number one, because you're
2:37going to want to meet Joe. Number two is
2:40because uh, listen, Fullex folding
2:42machines,
2:44massive uh, massive deal, especially if
2:47you're doing any kind of volume uh, of
2:50drop off, pick up, and delivery. So,
2:51without further ado, I've already be
2:53labored it. April 3rd, 2026. Uh, that's
2:56going to be, you know, be on the
2:57newsletter. We'll make sure that uh link
2:59goes out, but it'll be on YouTube, also
3:01on LinkedIn, and also on our Facebook
3:03group or page over there. So, go check
3:05those out. Um, April 3rd, 10:00 a.m.
3:08Pacific, 100 p.m. Eastern time. Yeah.
3:11All right. Let's jump in with Joe,
3:13though. He's a great guy. Can't wait for
3:14you to meet him. Joe, thank you for
3:16coming on the show, man. How are you
3:18doing today? I'm doing good, Jordan.
3:20Thank you for having me on. I appreciate
3:22it. Uh, I am super duper excited uh
3:26because we're gonna be talking about one
3:28of the coolest pieces of equipment in
3:30our industry that I I'll just say is I
3:34think it's underutilized. Uh especially
3:36if you got a pickup and delivery
3:37business out there or a drop off
3:39service. Uh you might want to pay close
3:42attention uh to this one. But before we
3:44jump into why that is going to be uh uh
3:48an awesome piece of equipment for
3:49people, why don't we tell everybody who
3:51are you and you know what company are
3:54you working for? So Jordan, as you said,
3:57I am Joe Chanel and I am the interim
3:59vice president of Fullex. Uh I am over
4:02the customer development department,
4:03which is a fancy way of saying sales. Uh
4:06because at FullTex, we don't feel that
4:08it's really a sales department. It's
4:10more of a hey, let's develop that
4:11relationship. uh hence the name. So if
4:13you see that on my email or if anyone
4:15emails me, that's what you're going to
4:16see. Vice president of customer
4:18development. Uh Fullex is a company
4:20that's been around since 2013. Uh we
4:23make the best drywork folders in the
4:25industry. Uh we are known for our
4:27simplicity and our reliability as well
4:29as uh just our customer service and our
4:32genuine care that we have for our
4:33customers.
4:35>> Yeah. And you know, I I should just say
4:37here like the reason that you're here on
4:40the show is uh because Randy Roberts was
4:43just raving about you guys and uh raving
4:46about your equipment, but even more so
4:50uh and to your point on your on your
4:52title there, even more so he was raving
4:54about uh your customer service. And I
4:57mean, he just genuinely thinks that
4:59considers you guys friends uh which is
5:01just glowing praise. So, I I love, you
5:04know, uh highlighting good people in
5:06this industry who are doing good things
5:07for for owners, helping them build their
5:09businesses and uh so I was I was pumped
5:13uh that you wanted to come on the show
5:14and and chat. So, thank you for taking
5:16the time to do that.
5:18>> Oh, absolutely. It's uh Randy is he's
5:20absolutely more of a friend uh than he
5:23is a customer. I mean that that whole
5:25group between Randy and Jodan and Kent
5:27and ID and Rick Roman and all those
5:29guys, anyone forgetting uh they're just
5:32great people to be around.
5:33>> Yeah.
5:33>> You know, even if they weren't part of
5:35the full text ecosystem, they would
5:37still be friends.
5:38>> Yeah. Yeah. Yeah. Yeah. Yeah. Good.
5:41Super good crew uh there. In fact, I
5:43mean, you mentioned uh Kent Wales. That
5:45was the first time I got to see your
5:47your machine was at his uh before he
5:49moved to his new plant um at his old uh
5:52location. I got he gave me a little tour
5:53there. It was pretty cool to see that
5:55thing in action. Uh so cool. Okay. So
5:58well tell us tell us about Fullex. Who
6:00who's Fullex? Uh like what where where's
6:03I mean can you give us like a little
6:05background like how did this whole thing
6:07start? And then I'm assuming and maybe
6:09this is a bad assumption. I'm assuming
6:10you didn't start in the laundromat
6:12space. Maybe you started in like OPL on
6:15premise laundry or something like that
6:17or is that accurate? Uh so are you
6:20talking about where I started personally
6:21or were full?
6:23>> FTEX as a company.
6:25>> So FTEEX as a company we actually
6:27started because we saw a gap in the
6:29industry and the gap was between vendors
6:32and consumers and it was it was that gap
6:36that lack of genuine care that we really
6:39thought we could fill that void for lack
6:42of a better term. Uh, you know, a lot of
6:44times you'll hear, well, I got this
6:45piece of equipment, I couldn't get parts
6:47for it, or I can't get service for it.
6:50[clears throat] Uh, and anyone can make
6:51laundry equipment. There's some
6:52companies out there that make really
6:53good stuff. Uh, but what separates Full
6:56Text from that is the simplicity and
6:58reliability. You don't need a masters in
7:00engineering to work on one of these
7:02machines. But at the same time, we know
7:04that a machine without people is just a
7:07machine. So for us it was making sure
7:10that we're meeting those kind of those
7:12intangibles that other people weren't
7:13hitting where it's, you know, when you
7:16call and you do have a tech question,
7:18which doesn't happen often, but when
7:19they do, you're getting one of the
7:21technicians who are in the field
7:22installing it. You're getting someone
7:24who's troubleshot the equipment before.
7:27They're all based here in the US.
7:29There's a lot of things that just
7:30weren't being done. So for us to come
7:34into the industry 13 years ago, we also
7:36wanted to fly under the radar. And a big
7:38part of that was we wanted to make sure
7:41that we were doing things the right way.
7:43Uh I hear all the time when people call
7:44in, it's very difficult for us to find
7:48information marketing from Fullex and
7:51that's by design. Keeps us honest. you
7:53know, we sell a machine to uh Happy
7:56Laundry or Columbus Express or Splash
7:58Amount or or anyone in the industry,
8:02we're not going to put or we're not
8:04going to pound our chest, I guess, to
8:05say like, "Look what we did. Here's
8:06everything that we're doing." We want
8:08the organic growth. We want people to
8:11say, "Hey, if you're looking for a small
8:12piece folder, if you're looking for any
8:14kind of dry work or even large piece,
8:16because we do offer some of those, you
8:18want to go to Fullex. They're going to
8:20take care of you." And over those 13
8:22years, that's how we've grown or I'm
8:24sorry, it's out 13 years how we started
8:25in 13. So it's what 14 15 years now if
8:28I'm doing the math right. Um, which
8:31let's be honest, I sell machines that
8:33fold pillowcases. Math was never my
8:34strong suit. So don't hold me on the
8:37timeline on that. Uh but that's really
8:39what motivates us and what got us
8:41started was that gap between the
8:43manufacturer and the end user and how do
8:46we bridge that gap and give someone an
8:49extremely pleasant overall experience
8:52which is not always the case.
8:54>> Yeah. Yeah. Absolutely. It's not always
8:56the case. And well I mean listen if
8:58that's the if that's the mission uh I
9:00would say you know I've heard nothing
9:02but rave reviews about uh about you guys
9:05as a company. Uh, and like I said, Randy
9:07came on and raving about you guys and
9:11you know, can't I all the all the names
9:13that you've you've dropped have uh have
9:15just raved about you guys. So, super
9:17excited. Uh, let me ask you this
9:19question. Um, I think this is a this is
9:21a big question. Who in in the laundromat
9:26industry, who should be
9:28using a full text machine? Who is it who
9:31is it good for? Who's it designed for?
9:33Uh, you know, I'm assuming, right? like
9:35self-s served laundromat owners where
9:36it's self-s serve only, you know, skip
9:39to the next episode or whatever, right?
9:40But if you know who who should be using
9:43this machine,
9:45>> you know, that's uh you you brought up a
9:47good point, Jordan. The self-s served
9:49laundry mats really aren't going to get
9:50the utilization out of this because it
9:52does take some training to use the
9:53machine. You need to know how to program
9:55or not, I'm sorry, excuse me, not
9:57program the machine, but run the machine
9:58during the startup. We'll do the
9:59programming for you and teach you how to
10:01do that. Uh, but you do want to have
10:03someone who's competent, who knows how
10:04to switch programs, who knows how to
10:06feed it, how to clear it. U, so the the
10:10coin op that's going to be a selfs
10:11serve, they probably aren't ready for
10:13the machine. The folks who are going
10:16from the coin op and they're moving into
10:18the pickup and delivery. That is where
10:20they're really going to start seeing the
10:21benefit of a full text coming into their
10:23facility. Uh, we have the ability to run
10:26your personal clothing, your towel
10:28mixes, your bedding. Uh, it's really
10:31kind of a Swiss Army knife. And I hate
10:33using that term because, you know, I've
10:35always grown up thinking a jack of all
10:37trades is a master of none. Uh, but in
10:40this case, it it really does everything
10:42exceptionally well. So, that would kind
10:44of be the first uh I guess level of the
10:49laundromat or washd dry folds that would
10:51that a full text would really start
10:52being appealing. Um, after that, we've
10:55seen the progression go from the pickup
10:56and delivery to, well, okay, well, let's
10:58see if we can get some commercial. And
11:00typically, those commercials are going
11:02to be uh, shoot, your
11:06country clubs, your pools, your fitness
11:09centers. You start seeing some hotels
11:10come in and that's where you're really
11:13going to start seeing full text adding
11:16tremendous value. It's going to add a
11:17ton of value early on, but when you can
11:20look at it and say a massotherapy
11:21clinic, if you get one part of a
11:23hospital, uh they're going to send you a
11:26ton of hand towels back and now you're
11:28able to produce up to 1,400 an hour is
11:30what we verified. Uh realistically
11:32though, most operators can't keep those
11:35numbers up. So, we're looking closer to
11:3711 to,200 an hour. And it just
11:39revolutionizes what these guys can do
11:42internally. And to be able to go from
11:44running a product that way to say,
11:45"Okay, well now we have to run our king
11:47flat and fitted and you're doing it on
11:49the same machine, you're really gaining
11:51another employee that's not going to
11:52have a sick day. It's not going to call
11:54off." But with the support and backing
11:56of full text behind it where if it does
11:58get sick or you know there's a jam that
12:01you can't figure out how to clear,
12:03that's what we're there for on you know
12:05we seven days a week. So that's where
12:07you're going to really start seeing
12:09soultech start pulling away with your
12:11business.
12:14Yeah. And that's I mean that's huge. You
12:16you throw out numbers like 11,200
12:19uh uh uh wash what did you say? Uh hand
12:24towels.
12:25>> Hand towels per hour. Yes.
12:26>> Uh per hour. I I mean
12:30that that's crazy. I mean that that's
12:32that's a lot. But but to me it begs the
12:35question of and you may not really know
12:37the answer. This might be a judgment
12:39call by the auditor. But I'm just I'm
12:40going to throw it out there just in case
12:42you have something to say about it is
12:44like how do how do how would an owner
12:46know like hey I'm starting to have
12:48enough volume for this machine to make
12:51sense to me. You have any input on that?
12:55>> Yeah, I I do. I I'm not an expert by any
12:57means on
12:59>> financials of a of a laundry in that
13:02capacity,
13:03but it really is a case- byase basis. We
13:06will seeies where maybe the volume's not
13:09where it would be with some of the
13:11bigger guys, but they have a lot of
13:13turnover. And it's much easier to teach
13:15someone how to lay a towel down on an
13:17infeed than it is to say, "Okay, this
13:20person wants a French fold with a 3350
13:22fold on it and we stack them in 10ens
13:24and we want to put it in a bag where we
13:26can say, "Hey, this needs to say towel
13:28mix one." And just lay the towel on the
13:30infy. So for those guys, it still serves
13:34a benefit even though they don't have
13:36the same volume as the bigger guys. The
13:38bigger guys when they start seeing, you
13:40know, hey, what how do we get to the
13:42next level because I don't have
13:44staffing. I can't get this commercial
13:46account that I want because I don't know
13:48if I have enough people to continue the
13:50business that supported me and helped
13:51grow me to now take me to the next
13:53level. And again, that's where FTEX
13:56comes in and is really going to be the
13:58differentiating factor for those folks.
14:00So, it's really not a number per se, as
14:02it is more of looking at what what your
14:06laundry is doing. And honestly, that's
14:08where my department comes in. When they
14:10call in and they say, "Hey, I'm just
14:11starting this business out. I don't have
14:13any customers yet, but I want to grow
14:14and I want to get a full text." And they
14:16have all these plans. We might say,
14:18"Hey, we really appreciate you thinking
14:20about us. Let's see where the business
14:22goes because we don't want to put anyone
14:24behind the eightball and we want to make
14:25sure that they actually utilize the
14:27machine that they buy." So there's a lot
14:29of uh I don't want to say handholding
14:31and I don't want to say guidance. I'm
14:34not sure what the right word would be,
14:35but it's definitely it's a it's a give
14:36and take relationship. You know, I
14:39compare it to when I went to Kenya. Uh
14:44I it it turns out that in in Kenya and a
14:47lot of other places,
14:49totally kosher for men to hold hands as
14:52they walk. And this, you know, giant
14:55Masai Maro warrior dressed on all his
14:57garb and I were walking hand in hand,
15:00you know, across the field. That's what
15:02I, you know, [clears throat] it is hand
15:03holding, but in like a, you know, like a
15:06warrior kind of way. You know what I
15:09mean? That's that's how I like to see
15:10it.
15:10>> That has been the first time I've been
15:12compared to that, but I'll take it.
15:13>> Yeah. Yeah, that's right. U so yeah,
15:17which I love. And I'm going to just take
15:18a second real quick because people might
15:20be hearing that be like, well, I'm not
15:21sure where I'm at. So, real quick, can
15:23you just drop like where if somebody's
15:26like listening to this right now and is
15:27like, I might be in a place where I'm
15:29ready for something like this. How do
15:31they get a hold of you?
15:32>> Uh, a couple ways you can reach me via
15:36email and it's not very complicated.
15:39It's joefull-usa.com.
15:45uh or if they wanted to 1855
15:48the number four full text folex
15:52and I'm extension103.
15:57>> Perfect. Yeah. Yeah. So, you know, I
15:58just I I just wanted to drop that right
16:00there because there might be people
16:01like, "Hey, I might be interested." Call
16:04Joe or email Joe. He
16:06>> absolutely summary guy for you.
16:09>> It's got to get the warrior guy.
16:10>> That's right. And even if for some
16:12reason one of those, you know, they
16:14misplaced the number, you can go on our
16:17website and fill out a form as well. Uh
16:19it'll ask you for some basic
16:20information, name, contact, you know,
16:22email, laundry name, city, state, and
16:25then what you're looking for. Uh and
16:27that is all emailed to me.
16:29>> Yeah.
16:29>> So any form that's filled out on the
16:31website will go directly to me as well.
16:33>> Oh, don't give me that kind of license.
16:35I might go fill out that form a few
16:37times for you.
16:39>> That's I'll call you back. It's that's
16:41up to you if you want to get a bunch of
16:42phone calls.
16:43>> Awesome. Awesome. Awesome. Uh, okay. So,
16:46Joe, your Masai warrior guide uh is
16:49there for you. Um, we'll also have the
16:52email and the phone number in the show
16:54notes or if you're on YouTube, it'll be
16:55down below there, too. So, you you'll
16:57have it there, too. U Okay. So,
17:01um,
17:04these these machines, uh, I mean, you
17:07kind of alluded to this already, but I
17:09just want to be clear and just make sure
17:11everybody kind of understands what
17:13they're doing and and what kinds of
17:15things they can fold. So, I mean, can
17:16you give us an idea of like what kinds
17:18of things can a full tech full text
17:21machine fold?
17:23So, uh, you're going to have your
17:24homegoods. Uh you're going to have your
17:27uh fitted sheets, your flat sheets,
17:28pillowcases, uh a towel mix, which will
17:32sort automatically for you. So you can
17:33have your washcloths, your hand towels,
17:35your bath towels, and your bath mats. Uh
17:38assuming that everything's a little bit
17:39different in size, we can sort
17:41automatically for you. Um if you do
17:44have, say, two customers that have the
17:46same bathmat but a different style, we
17:49have a couple manual sorting options you
17:51can pick where we have sensor sort or a
17:52button sort. Uh if you were up at Happy
17:55Laundry in Spokane, I'm sure you would
17:56have seen the buttons on the right side
17:57of the infeed, that's a way that we can
17:59override the uh measuring portion of the
18:02machine and say, "No, no, no. Jordan's
18:04shirt goes here. Joe's shirt goes here."
18:06Uh we're also going to be able to do uh
18:10gowns when they start moving into maybe
18:14massotherapy or mam, you know, women's
18:16clinics, things like that. Um we can do
18:19almost anything in medical that you can
18:22think of. Uh, I've seen a couple duvet
18:25covers for chairs. We don't see them as
18:26much here in Ohio as you probably do out
18:28in uh Hawaii, but it'll be the the chase
18:32lounge covers. We can do those as well.
18:34Uh, it it's really easier to say things
18:36that we have a we can't fold, like
18:38socks. Uh, underwear is harder. Uh,
18:41infant clothing. Those are some things
18:43that we actually can't do just because
18:45they're so small. Uh, it's easier to
18:48list those than what we can do, believe
18:50it or not.
18:52>> Yeah. So, I mean, so does it fold like
18:56regular clothing, like adult human
18:59clothing? It absolutely will. Uh, some
19:02of the clothing that we'll do is we'll
19:03have programs. And by the way, this is
19:04all done during the startup. So, when
19:06you buy a machine from Fullex, we will
19:08come in and make the final connections
19:10for utilities. It's the customer's
19:12responsibility to get into the building
19:13and place it. Uh, the big part of that
19:15is we can't travel around with a
19:16forklift. It's too too hard to get in a
19:19check on or carry on. So, uh, once we're
19:22there, we we spend 3 4 days with the
19:24customer. We want to make sure we
19:25program all the stuff to their
19:26specifications. Uh, we will make
19:28recommendations and say, "Hey, based off
19:30of how many of X, Y, or Z you have, we
19:32think this spold will be better. We can
19:34maybe get it a little bit taller stack
19:35or it's going to look nicer. It'll
19:37travel better. You won't get as tipping
19:39or opening up." Uh, so with that said,
19:42you know, clothing, we might have a
19:44program that just has shirts on it. And,
19:47you know, Jordan, I don't know about
19:48you, but I have a couple kids at home.
19:49Uh my oldest son's now it's taller than
19:51me, but I have a couple that are smaller
19:52than me. Uh but our our shirts are about
19:55the same length. You know, if you wear a
19:56large, an extra large, or a 2X, they
19:58just get wider. They don't necessarily
20:00get longer unless you go to a tall. So,
20:02we have the ability to say, well, button
20:04A is going to send it to stacker one.
20:05Button B will send it to stacker two.
20:07Button C will send it to stacker three.
20:09We can orient that however we want. And
20:11now we can fold those so they get a nice
20:13consistent fold. We can make the
20:15template width bigger by item. Uh, so we
20:17can really just put a fantastic finish
20:19on those. Same with pants. Um, shorts we
20:23can do. Honestly though, if you're doing
20:24shorts, it might be easier just to fold
20:26them and lay them over themselves. Uh,
20:28at least that's how I fold shorts. I'm
20:29sure my wife might disagree and say
20:31there's a better way to do it, but I
20:33don't have a full text at home. So, I'm
20:35going to have to listen to her on that
20:36one.
20:37>> Not yet. Not yet.
20:38>> That maybe one day.
20:39>> If enough of you guys buy a full text
20:41from him, then maybe he can afford to
20:43buy one for his own house.
20:45>> [laughter]
20:45>> We'll see. Yeah. Yeah. Uh okay, man.
20:49That I mean that sounds awesome. It's uh
20:51I mean we everybody knows, right? Like
20:54whether you do pick up and delivery or
20:57drop offs, wash and fold or not, or
20:59you're in the industry or not, everybody
21:01knows like the most time consuming part
21:04of laundry is is folding. Um, and so
21:08having something that you can just kind
21:10of creep through and fold a lot of the
21:12stuff and have some of these like preset
21:14settings,
21:16uh, that I mean, you know, and that that
21:19to me is like that could feel like super
21:21overwhelming. So, it's pretty cool to
21:23hear that you guys help kind of do some
21:25of these presettings and you guys are
21:27available to kind of get this thing set
21:28up um properly to to get going because
21:33it really just shortens that learning
21:35curve on getting going. And sometimes I
21:38know at least for me sometimes the the
21:40thing that stops me from adopting a new
21:43technology or a new tool or resource or
21:45whatever is sort of that learning curve
21:47like do I even have time to learn this
21:49thing? Uh but man, you can just see how
21:52much time it'll give back to you uh by
21:55utilizing something like this. It's
21:56pretty cool.
21:58>> Yeah, you're 100% correct. And you know,
22:00Jordan, if you don't mind if I could
22:01touch on that startup again. It isn't
22:04just a okay, we've programmed it, now
22:06we're going to leave. It is a program it
22:09and then work with production. Make sure
22:11they understand how to to utilize it
22:13with their functions and then give that
22:16same training to production management
22:17or leadership and say, "Okay, here's
22:19we're going to show you a couple other
22:21things." And then the folks that are who
22:23who are going to be working on the
22:24machine, who are going to troubleshoot
22:25it or do the preventative maintenance on
22:27it, we give them all that plus more
22:29training so that they'll be able to
22:31utilize and do their job functions. And
22:33well, uh, it really is. I always tell
22:35people when I'm leaving, you might not
22:37be confident by the time I leave, but
22:39you will be competent and I do believe
22:41that you will be able to get through
22:42anything while I'm on the plane getting
22:44back home. And if you need me to call
22:45you, let me know. Here's my cell. And I
22:47know all of our other technical account
22:49managers do the same. In fact, that's
22:51the reason I know that is cuz I that's
22:52where I started with Full Text before I
22:54was promoted.
22:56>> Yeah. Yeah. And again, I mean, it just
22:59kind of goes back to that, you know,
23:01next level service there. And um you
23:05know I mean it's it's one thing you know
23:07I I I love obviously like I love good
23:10customer service. I think we as
23:12laundromat owners and laundry service
23:14provider like we need to elevate our you
23:18know level of customer service and maybe
23:20take a cue from you guys on how you're
23:22doing that. Um, but even more so than
23:25that, like listen, like so many of us
23:28business owners are busy and we get
23:31stuck in the daytoday of the stuff,
23:34right? And it's like the the urgent
23:36stuff takes over the important stuff,
23:38right? It could be very easy to think, I
23:40don't have time to look into this or get
23:42this installed or get it all programmed
23:44or whatever because I am too busy doing
23:46the laundry or managing my people, doing
23:49the laundry, right? and and we can lose
23:51sight of the fact that this is actually
23:53something that's going to free up a lot
23:54of our time or andor allow us to just
23:56have a lot more production and service
23:59more or larger customers, right? Um, but
24:03to me, the thing about the customer
24:05service is like, you know, obviously
24:07like you're you're a great guy. You and
24:09Randy are good friends and you know, the
24:11other the other people I'm sure you
24:12service are similar, which I think is
24:14awesome. But sometimes when you're in
24:17the thick of it and you're growing your
24:18business, the thing that matters is, can
24:20you help me get it going quickly and
24:23easily to where I can understand it? And
24:25that is uh just like a tremendous value.
24:30If somebody can hand you a tool and say,
24:32"Here's exactly how to use it. I'll help
24:34you set it up right now. I'll help you
24:35train your staff on how to actually
24:38utilize it."
24:40I mean, that's like a gold mine right
24:42there and rare. Like, I don't see that.
24:44There's
24:45maybe a handful of distributors that
24:47sell, you know, washers and dryers that
24:49I've seen do something like that, but
24:53that is rare in our industry
24:55>> for sure. I appreciate
24:57>> it is you know to go back to what we had
24:59mentioned early on is that that was the
25:01gap that we wanted to bridge and that's
25:04what is the most important thing to full
25:06text is internally you know our 10-year
25:09goal is to be known as the most customer
25:11centric manufacturer of laundry
25:13equipment out there. We don't want to be
25:15number two or three the most. And it's
25:19and that's what it comes down to is
25:20those relationships that exactly what
25:22you touched on.
25:23>> Yeah. Um, let me ask you this question
25:26because I know uh this is definitely a
25:28consideration uh to make if you're
25:30considering you know bringing a tool
25:31like this on board. Um, and you don't
25:34necessarily if you don't know off the
25:35top of your head, you don't necessarily
25:36have to give me specifics, but maybe
25:37like a general idea of like uh, you
25:39know, obviously like this is going to
25:41take some space to have and to be able
25:43to operate this machine. Do you have any
25:44idea of like how much space somebody
25:47needs to plan for? And this is something
25:49that you can find out more detail on on
25:51a call with Joe. Uh but I'm just want to
25:53give kind of like a general overview at
25:55least.
25:56>> Absolutely. So uh our AT230 uh with a
25:59birectional conveyor because the
26:00conveyor does make a difference. Uh on
26:03the birectional conveyor it gives us the
26:05opportunity to say you know Jordan if
26:07you and I are a team and we're working
26:08together in a laundry but you go on
26:10break. I came in late for whatever
26:12reason. So I'm going to work through my
26:13break. I have the option to select a
26:16program to do what we we would describe
26:18as an RTF return to feeder. So it would
26:20discharge out of the side of the machine
26:22and come back to me. Then I could put it
26:24in a bin or get it in a bag, whatever I
26:26need to do to process it.
26:28If when you come back from break and
26:30we're working together, I would just
26:31have it go a normal discharge, which is
26:32out of the rear of the machine. It'll
26:34discharge on the side and then go to the
26:35rear. Uh sorry for the longer
26:38explanation, but that birectional
26:39conveyor is the longest model we have
26:41and it goes from the end of one side of
26:43the conveyor to the other side. That'll
26:45be 219 in. Um, so when you're looking at
26:50that, it's 76 in wide, 77 in wide from
26:53one side to the other side of the
26:54discharge conveyor. Uh, you're looking
26:57at roughly having an 8x 20 ft rectangle.
27:00That 8x 20 ft rectangle, the machine
27:02does not take up anywhere near the full
27:04size of that. But what it does do is
27:06allow you to work around the machine,
27:08move bins, move people. Uh, if you
27:10needed to change a belt for whatever
27:11reason, you can actually work on the
27:13machine. Uh but most people elect to
27:16either go birectional or they go one
27:18direction. Uh if you go birectional
27:20again that 219 if you're looking at a
27:23single direction like a right rear
27:25discharge is around 17 179 in. Uh but
27:28again the same width. So you can see
27:30that rectangle is honestly what I tell
27:33people. You know hey have an 8x 20 foot
27:34rectangle. You can put it in a smaller
27:36space. Absolutely. This just gives you a
27:39comfortability with the machine to know
27:41that I can move people and bins and
27:42product without worrying about running
27:44into the machine or getting caught or
27:46hung up on anything.
27:48>> Yeah. Yeah. And you know, we talk a lot
27:50about the throughput and stuff too and
27:51just having that space to be able to,
27:53you know, not even just not run into the
27:56machine, but just not run into each
27:57other, right? And just keep things
27:59flowing and keep things efficient.
28:01They'll process that stuff. Uh I mean,
28:03that was super helpful actually. I
28:05didn't I didn't expect you to have like
28:06the footsteps right there, but here you
28:09are, man. That's what I'm talking about.
28:11Um,
28:12I want to I want to ask you u because I
28:15mean you you you know, similar to me in
28:18some ways like we we've got sort of this
28:21kind of broader view a little bit
28:23because you work with a lot of different
28:25owners and a lot of different markets
28:26and stuff. I'm wondering are are you
28:30seeing any um any types of owners
28:36who are not utilizing full text that
28:40maybe should be considering and I'm I'm
28:42just giving you a softball layup here.
28:44Uh but but I but I genuinely am curious
28:48because I do think that a tool like this
28:49is something that can help take somebody
28:51to the next level. And so I want to know
28:54from kind of just your overall view, are
28:56is there like a type of owner or a
29:00category of owner that isn't using it
29:03yet, but that maybe should be
29:04considering it? Yes. Uh there's one
29:07specific that we will hear sometimes. Uh
29:10and it is the person who has been
29:13successful for years, 20, 30 years in
29:15doing what they're doing. They're some
29:17of the first ones who got into the
29:18pickup and delivery. uh they have been
29:21very very good, but they've they've hit
29:24a wall. Not that they're their business
29:26is hurting. They're still successful.
29:28They're still profitable, but they're
29:30just struggling to get to that next
29:32level. And what we hear a lot is, "But
29:34I've always done it this way, and it's
29:36worked for me so far." And you're like,
29:39you can't argue with that. They're
29:41successful. They have great customer
29:42service. Bless you.
29:45they have u you know brake quality going
29:48out the door but they're just they're
29:51stuck at that one level and they want to
29:54break through to the next but they're
29:55like you know I don't have the people I
29:56don't have the manpower but we've always
29:58done it this way and it's trying to
30:01convey to them that this isn't one we're
30:04not replacing anybody because if we
30:06don't have someone in the laundry the
30:07machine's not going to fold itself it's
30:09not going to feed the linen itself it's
30:11not going to process it it's not going
30:12to change programs we still need oper
30:14operators and part of that when we're
30:17training them is letting them know this
30:19is you're you're becoming integral to
30:21this process because without you full
30:24text wouldn't be here so I need the
30:25operators and that's honestly what I
30:27spend a lot of my time with when I go to
30:28laundry is cuz I want to hear what
30:29they're doing it's getting over that
30:31little hurdle saying this isn't
30:33replacing anybody this is just it's
30:36adding to your capacity it's adding
30:38another employee who's not going to get
30:39tired whose arms aren't going to hurt
30:41whose back might not go out but we still
30:43need those employees to feed the
30:44machine. We still need those employees
30:46to pack it. And it frees up your time
30:48for other projects to help improve the
30:50business. And it's it's those owners
30:52that it's a little bit harder to get
30:54past that initial, but we've always done
30:56it this way. And it's like, we
30:59understand, but there are sometimes
31:01better ways to do things to help you get
31:03to that next level.
31:05>> Yeah. Well, and I might I might even
31:08just broaden that out a little for you
31:09because uh you know, the thing that was
31:11just running through my head when you
31:13were talking was the quote, you know, I
31:16don't quote saying whatever uh but like
31:19what got you here won't get you there,
31:21right? So, anybody who's looking to
31:23level up their business like you you
31:27can't continue to do and this is a this
31:29is a hard lesson. I'm this is like me
31:31preaching to myself here mostly. Uh, and
31:35if anybody else benefits from it,
31:36awesome. Uh, but it's like you can't
31:38keep doing the same things that you
31:41always do because you get very
31:42comfortable in that and you've got a
31:44lot, like you said, you get a level of
31:45success, you're successful. Uh, but if
31:48you're trying to continue to grow, if
31:50you're trying to get to another level,
31:52you can't continue to do the same
31:54things. There's a point where more of
31:56the same is not going to get you to
32:00another level. more of the same is just
32:02going to get you tired, right? And so,
32:04you've got to change and adapt or
32:07utilize new tools or resources to help
32:09you get to that next level. And I mean,
32:13I think this, you know, the the FTEX,
32:15you know, folding machines are a tool
32:18like you're saying that can help anybody
32:20who's trying to get to the next level,
32:23whether they've been around a while or
32:25not. Um, if you're trying to scale your
32:27business,
32:29uh, you know, do what you're doing, but
32:30eventually you hit a point where what
32:33got you to that one place is not going
32:35to get you to the next level. And you've
32:37got to make the uncomfortable step
32:39sometimes to to adapt and to change and
32:42to evolve uh, your business and
32:45yourself, honestly. Yeah,
32:47>> they it's it's funny because when you
32:49say that a lot of laundromat owners,
32:52they don't have a problem going, "Well,
32:53I'm going to buy a 90 lb washer now,
32:55>> right?
32:55>> Or I'm going to get the 120 lb dryer."
32:58And you go, "What about full?" Well, no,
32:59no, I don't. We I don't know if we need
33:01that. It's But you're adding the
33:03capacity and now you need to add the
33:05capacity on the production side. You've
33:07done it on the soil side and the clean
33:09side. We need to keep growing that
33:11portion. You're 100% right.
33:13>> Yeah. And and you know going back to I
33:16mean you know the the thing that we miss
33:18a lot is like you said I mean I think it
33:20is much easier and much more comfortable
33:23for us to just add capacity change out
33:25washers dryers um buy bigger ones that
33:29kind of thing. Uh but
33:31you know if you're doing pick and
33:33delivery or or even you know drop off
33:35wash and fold laundry
33:38the bigger constraint typically is not
33:42the lack of capacity it's the folding
33:44right like a typical you know just
33:47average you know from from all the data
33:49I've been able to gather and this is you
33:51know not an official study or anything
33:52but from what I what I'm seeing the
33:54average attendant can process about 30
33:58to maybe 40 pounds pounds of laundry an
34:00hour um on their own. So, you know, you
34:03might have a 90 lb wash capacity and it
34:07might take you, you know, 20 to 30
34:10minutes to wash it and another 20 to 30
34:13minutes to dry it. So, you might be in,
34:15you know, 40 minutes to an hour, but
34:17that's going to take it, you know, over
34:19two hours to fold 90 pounds worth of of
34:22laundry for your attendant, right? So,
34:24um,
34:26it is a missing ingredient, I think, in
34:28a lot of setups, uh, that we have. And,
34:32and that's part of the reason I wanted
34:33to have you on is because I think that
34:34there's a lot of people out there who
34:37would really benefit from having a
34:39machine like this that either don't
34:42realize it or just haven't taken that
34:45step um, to do it. And I think this is
34:48your cue. This is if you're looking for
34:49a sign out there, this is the sign. call
34:51Joe or email Joe or fill out a
34:54>> call or email.
34:55>> Yeah,
34:55>> I'd be more than happy to talk about it.
34:57And even if it's even if it doesn't lead
34:59to a sale, even if it just gets you in
35:01that frame of mind of what is the next
35:03step, again, that's that's what we're
35:06here for as well. We want to see the
35:07industry be successful. When the
35:09industry successful, that means full
35:11text has a place to be as well.
35:13>> That's right. Yeah. And that's I mean,
35:15that's the kind of mindset that
35:18you know that really you want to be
35:19working with, right? And um I I was
35:23encouraged to hear you say earlier that
35:26you know somebody might want to have
35:28this thing set up and ready to go and
35:30they're like hey I have these
35:31aspirations to build this pickup and
35:32delivery business or whatever and you
35:34might say let's hold on for a second
35:36maybe maybe reserve that 8 foot by 20
35:38foot rectangle uh but let's not fill it
35:41yet let's get the business rolling right
35:43and and telling people to wait you know
35:47not everybody I mean my experience
35:50getting into the industry was a broker
35:52who sold me something I never should
35:54have bought, right? And so I have a
35:56particular soft spot for people who are,
35:59you know, not a soft spot. I have I have
36:02particular beef with people who try to
36:03sell people things they don't need,
36:05right? So hearing you say that is again
36:07I mean it's just confirmation of
36:09everything I've been hearing about you
36:10guys anyway. So and you in particular.
36:13Um okay. Uh I mean what else do we need
36:16to know? Do you have multiple different
36:18kinds of machines? Is there primarily
36:20one machine that laundromats are using?
36:23What do we need to know about these
36:24machines?
36:25>> So, we we do have a lot of different
36:27machines. Uh, and a lot of them are
36:28going to be built on our Flex Fold line.
36:30Uh, the Flex Fold is the AT230, which is
36:33what 99% of people are going to be
36:35familiar with with Fullteex. Um, I
36:38there's a couple uh machines in that
36:41line like our GT uh that just I don't
36:45see the benefit for a wash drive folder.
36:48At least I haven't seen one yet. Not
36:50saying there's not a case out there
36:51where that wouldn't be a good machine,
36:52but it has an overall on it. Uh you feed
36:54it from the rear of the machine. It's
36:56more complicated. It's more complex.
36:58Still simple and reliable for what it
36:59is. Um all of our machines are going to
37:01be reliable, but there's a little bit
37:02more complexity to it. Uh so on that
37:05one, I'd say there would have to be a
37:07really specific need. you know, if a if
37:10a laundromat owner was near, you know, a
37:12coal mine or a some type of factory
37:14where they have a lot of coveralls, a
37:16lot of overalls, um, you know, maybe
37:18some kind of ranch where they process
37:21cattle and there's a lot of butcher
37:22coats, that would be a great machine,
37:24but it's so few and far between that I
37:27really wouldn't see that. Uh, the other
37:30one that we have would be our MT. A
37:32little bit slower in production, but it
37:33has mechanical blades in it, give very
37:35precise folds. Uh it's it's hard to
37:38believe when I say that that our AT
37:40makes incredibly precise bolds and this
37:42one just takes it a step beyond that.
37:44But again, that's going to be for a
37:45specific customer. There's three
37:48machines that really fit this industry
37:50very well. That is our AT or Alpha Tango
37:53230. That's going to be the machine that
37:55most everyone sees when they're out in
37:57the field. Uh if you stop by any of the,
37:59you know, previous guys we mentioned on
38:01the on the podcast today, whether it's,
38:03you know, Kent or Randy or Jodan or IAD
38:05or whoever, uh they're going to have the
38:07AT230.
38:09From that, we have our AG Alpha Golf
38:12220.
38:13Uh and by the way, if anyone's curious,
38:15the numbers at the end refer to the
38:16length of uh the max length of item
38:19could be going into the primary fold. So
38:21the 230s uh 230 cm, 90 in. The 220 is I
38:26think six inches shorter than that. Not
38:28great metric to standard. So don't don't
38:31hold me on that one either.
38:32>> I feel like we need to change those
38:34numbers to freedom units. So my only so
38:37far it's keep going. The agent shoots
38:40money.
38:42>> Uh that will have two crossfolds with a
38:44reversing crossfold in it. Uh that
38:46reversing crossfold is going to allow
38:47you to do some specialty things when
38:49you're processing uniforms. Uh you know,
38:52if you're doing a lot of scrubs, that's
38:53a great machine for you. still going to
38:55do your dowels, your flat sheets, your
38:56fitted sheets, all that good stuff. Um,
38:59and then for those who are going,
39:00listen, I I have my wash dry fold. It
39:02got me to where I am, but I'm really
39:04just I need a much smaller unit. I need
39:07high production with great quality. Um,
39:10and I'm only running towels through this
39:12machine and maybe some garments here and
39:13there. Then we have our AT slip.
39:17So again, 180 cm, much shorter than the
39:20um I think that's 70 in at that point
39:22instead of the 90 that you get on the
39:24230. Uh that's a great machine, but
39:27again, you're going to have a little bit
39:27less functionality on it when it comes
39:29to some of the options you can pick.
39:32Uh and then from there, both all of
39:34those machines will have minus the GT uh
39:37initially on some of them. Uh but we'll
39:39forget about that unit momentarily
39:41because it is such a specialized piece
39:42of equipment.
39:44A lot of those machines are going to
39:45have the ability to say, you know, I
39:47either want a button sort or a sensor
39:48sort. Um, on the AT230 as well as the
39:51AT-180, we do have a lifting stacker.
39:54Uh, it's great for wash clause. So, if
39:56you go, hey, I got a couple hotels and I
39:58need to be able to run and wash
40:00everything and drive everything
40:01together, all my Terry products, and
40:03then I want your machine to sort it.
40:06Okay, we'll get you one with four
40:07stackers, two crossfolds. That that
40:09lifting stacker will rise up. it's not
40:11your wash claws fall a very short
40:13distance as opposed to kind of float
40:15down and give you poor quality stacks.
40:18Um it's there's so many options we have
40:20and I don't want to take up all the time
40:21going over those. Um but anytime someone
40:24calls in, we're more than happy. I'll
40:25spend a couple hours on the phone with
40:27you just to go through everything and
40:28make sure they have an understanding.
40:31>> Yeah. Well, and again that's where it
40:33really comes in handy to just have
40:35somebody like you who kind of talk
40:37through and say, "Hey, here's here's
40:39what I'm doing. you know what what do I
40:42need here? You know, like that that
40:43would be just, you know, super valuable.
40:46Uh to just have that conversation, say,
40:48here's what I'm doing. Here's what I
40:50want to be doing more of. You know, what
40:52do I need? Here's what I anticipate, you
40:54know, my business looking like. What do
40:55I need? Just going through because I
40:57know you can customize these things, you
40:59know, pretty I they're almost uh they're
41:02almost kind of modular in a way, huh?
41:04where you can kind of plug different
41:06things uh into it or unplug different
41:09things and customize it how you want it
41:11almost. So that yes to an extent that is
41:14what we do during the sales process. I
41:16want to know where you've been where
41:18you're at and where you're going is
41:21where you're at where you want to stay
41:22because there are some people who go
41:24listen I have a couple of commercial
41:25accounts I have my washi folds I just
41:27need to optimize now we go okay perfect
41:30we know where you're at. Uh so then we
41:33might go you don't need this option or
41:35this option. Whereas I might talk to
41:37somebody else and they would go we're
41:39doing all of this plus five other things
41:41and by the way we want to go here. We go
41:44okay well let's option the machine so
41:45that you can grow with it or it can grow
41:47with you I should say. Uh so it it it is
41:51once they're in uh modifications are
41:54very difficult to do. So we really try
41:56to make sure in the sales process I do
41:58my job so that the rest of the team who
42:01really is the heartbeat which is our
42:03customer experience department uh they
42:05are really the heartbeat of full text
42:07that is those are the ones people see
42:09out in the field those are the ones they
42:11interact with almost on a daily basis uh
42:13it's where I started so I also have a
42:15soft spot for that department too u but
42:17that's the heartbeat of full text and I
42:19need to make sure that I do my job so
42:21the customer is happy and that when they
42:24come in they know what the expectations
42:26are and where they're going. And there's
42:27there's a lot of information collected
42:28early on. I guess, you know, anyone
42:30listening should know that these are not
42:3210-minute phone calls. Okay, I got what
42:33I need. We'll see you in, you know, 12
42:36weeks when this thing shows up. That's
42:37not the case. It's we want to make sure
42:40we're doing everything we can to give
42:41them the best possible experience and
42:43and their customers because at the end
42:45of the day, that's really what's most
42:47important.
42:49>> That's right. That's exactly right. Uh,
42:52listen man, this this has been
42:55incredible. Uh, I'm wondering maybe I'll
42:58try to round up or maybe if you have
43:00some just photos and stuff that we can
43:02include uh just so people kind of
43:03actually see these things. Uh but uh
43:09this has been awesome hearing about
43:11Fullex uh and and I mean like the
43:15company itself uh is actually my
43:17favorite part uh just because like you
43:20guys are you guys are just great. You
43:22guys are great people and you've you're
43:25everything you're saying is just
43:28embodying the values of that I have of,
43:31you know, wanting to connect laundromat
43:34owners and prospective laundromat owners
43:36and and even just uh pickup and delivery
43:38operators who may or may not have a
43:40laundromat. Like I want to connect them
43:41with good people. So I'm super happy
43:45that you came on here. Um and obviously
43:48the product itself, you know, speaks for
43:50itself. I mean, if you're in the
43:52industry and you're doing, you know,
43:54wash and fold or pick up delivery, this
43:56is a phone call that you should probably
43:59make just to chat with Joe and see what
44:02uh, you know, what options there are for
44:04you for your particular business. U,
44:06Joe, anything else that you need to
44:08leave us with or that we need to know
44:10about these machines, the company,
44:11yourself, what your favorite color is,
44:14anything like that?
44:16>> Well, I mean, full Texas color is
44:17orange, but I'll say my favorite color
44:18is orange. That's my favorite color. All
44:21right. Look at this.
44:22>> Synergy galore over here.
44:24>> I'm telling you what. Um,
44:26>> no. You know, at full text, even if you
44:28call in and for some reason you dial the
44:30wrong extension, uh, anyone who you
44:33call, even if it's a mistake within full
44:35text is is going to help. Uh, and that
44:38really and truly is it. If anyone's ever
44:40curious, uh, I encourage them, you know,
44:42go on YouTube and look up Fullex AT230.
44:46You'll see a couple of our videos, but a
44:48majority of the videos you'll see are
44:50from our customers who are just proud to
44:51own the machine. And I think that really
44:54speaks
44:55it it's going to do more of a service
44:57than I could ever do. And you know,
44:58Jordan, even I appreciate you bringing
44:59me on this podcast, but it really is our
45:01customers who who have that ownership
45:03and they have that pride behind it
45:04because they know we stand behind the
45:06machine. We stand behind them and it
45:09enables them to grow and get to the next
45:11level. Whether you're just starting out
45:12or whether you've been in it for 30
45:14years.
45:15>> Yeah. Well, case in point, you're on the
45:17podcast because a customer multiple
45:19customers of yours uh have been raving
45:21about you and so and and made the intros
45:25like you've got to talk to this guy.
45:27Like that was like yeah that's that's
45:30why you're there. So and again that that
45:33heart that attitude is we need more of
45:35that in this industry. So I really
45:37appreciate that. U again last time why
45:40don't you tell people where they can get
45:42a hold of you. Um and uh and then we'll
45:45leave it there.
45:47>> Absolutely. So if you wanted to call me,
45:48you could reach me at 18554ex.
45:52Uh that has extension 103. You could
45:55also email me at joefex folx-usa.com.
46:00Or if you don't remember any of those,
46:02you just go on the full text website. We
46:03do have a submission page where you can
46:05just request general information. Uh we
46:07typically call back within about 15
46:09minutes.
46:10>> Nice. And then again, we'll have that on
46:12the show notes and we'll have it if
46:13you're on YouTube, those that info will
46:14be down below as well. Joe, man, uh
46:18genuinely, you are a rock star and an
46:20awesome person. You're representing an
46:23awesome company and an awesome product.
46:25So, I really appreciate you taking the
46:27time. And just so everybody knows, this
46:30is our second attempt at this because
46:31last time we tried to do this, we had a
46:34massive storm roll through and knocked
46:36out all our power. Today I'm in a
46:39different space without any equipment
46:41because there's a massive storm going on
46:43behind me here and I don't have any
46:45equipment. So, we just making it happen,
46:48man. And you're rolling with the punches
46:49and I appreciate that, too. So, thank
46:51you for taking the time. I know your
46:52time is valuable. Uh, but I appreciate
46:54it. And, uh, listen, let's do uh, let's
46:57do a live Q&A or something to let people
47:00uh, jump on and ask you their questions
47:01about Fullex machine.
47:03>> I I would love that. I think it'd be
47:04fantastic.
47:05>> Awesome. Well, we'll lock that down so
47:07that in the intro I will have already
47:09told you exactly when and where to join
47:12that live Q&A. Joe, looking forward to
47:15that and uh cannot wait to uh do a live
47:19Q&A with you.
47:20>> Sounds good. I'm looking forward to it.
47:22>> All right. Appreciate it.
47:23>> All right.
47:24>> All right. Hope you loved it. And
47:26listen, you've got one of two or both
47:29things that you can pick today. I'm only
47:30giving you two options. Maybe you should
47:32just do both of them uh in terms of what
47:34action you should take. Number one,
47:36reach out to Joe and uh ask him your
47:39questions about Fulltech. See if it's
47:40right for you. And number two, uh you
47:44know, and or number two, join us at the
47:46live Q&A April 3rd, 10:00 a.m. Pacific,
47:49100 p.m. uh Eastern time, 7 a.m. if
47:53you're out here with me in Hawaii. In
47:55fact, if you're on Aahu and you're
47:57listening to this, uh maybe you should
47:58come to my house and we will do the Q&A.
48:01you can just be there in person. How
48:02about that? All right. Uh listen, take
48:05some action. That's what's going to help
48:06you achieve your goals. So, if you've
48:09got a, you know, a pickup and delivery
48:13or wash and fold business that is uh,
48:16you know, larger and you're looking to
48:17take it to the next level or if you're
48:19uh trying to grow that part of the
48:21business, come join us. See if Fullex is
48:24right for you. And I should just mention
48:25here, this is not a sponsored episode or
48:27anything. I just think Fullex is a great
48:29piece of equipment and uh you know as
48:32Randy Roberts said a couple of uh
48:34episodes ago, you know, they're just
48:37good people too and Joe is no exception.
48:39Um so reach out to Joe and see us at the
48:43live Q&A April 3rd
48:46on YouTube and LinkedIn and all that
48:49stuff. All right, cool. Look for a link
48:51and join us. face.

About this transcript

This page contains the full transcript of The Missing Piece of Equipment in Your Pick-up & Delivery Business with Joe Chenot by Laundromat Resource, generated from the public captions YouTube serves with the video. The transcript has 9,788 words across 1,348 segments, with the original timestamps preserved so you can click any line to jump to that moment in the embedded player.

What you can do with it

Use the transcript to take notes, quote the speaker, build a study guide, generate a summary with ChatGPT or Claude via the YouTube Summary tool, or export it as a timed subtitle file with YouTube to SRT. You can also re-open it in the transcriber to translate the transcript into 100+ languages.

Free YouTube transcript tool

YouTube2Text is a free YouTube transcript generator — no signup, no daily limit. Paste any YouTube link and get the full transcript instantly, with timestamps, click-to-jump, translation to 100+ languages, AI prompts for ChatGPT, Claude, and Gemini, and exports to TXT, SRT, VTT, or Markdown.