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The INSANE Truth About IKEA — Transcript

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  1. 0:00when an innocent customer walks into
  2. 0:01Ikea what they're really walking into is
  3. 0:04a powerful psychological trap
  4. 0:06meticulously designed to make them
  5. 0:07overspend on furniture Ikea is one of
  6. 0:10the world's strangest but also most
  7. 0:12Innovative companies and every year they
  8. 0:14sell more than 50 billion dollars worth
  9. 0:17of everything from chairs to bookcases
  10. 0:19to Swedish meatballs today Ikea is the
  11. 0:22largest Furniture retailer in the world
  12. 0:24and oddly also among the world's 50
  13. 0:26largest restaurant chains but it all
  14. 0:29started with the dyslexic farm boy who
  15. 0:31started selling matches for pennies Ikea
  16. 0:34has a remarkably uplifting Story and
  17. 0:37there's tons of Genius business
  18. 0:38strategies along the way but there is
  19. 0:41also a darker side to Ikea and the man
  20. 0:43who started it Ikea's beloved founder
  21. 0:46has ties to the Nazi party and the
  22. 0:48company has been accused of avoiding
  23. 0:50billions in taxes and even using forced
  24. 0:52labor and quite suspiciously Ikea is
  25. 0:55essentially the fourth largest charity
  26. 0:57in the world this is the crazy true
  27. 1:00story of Ikea and it begins with a
  28. 1:03horrible
  29. 1:04[Music]
  30. 1:14[Music]
  31. 1:18tragedy in the 1890s Akim cprad a German
  32. 1:22from an aristocratic family fell in love
  33. 1:25with a lower class woman named
  34. 1:26franciscoca to akim's parents marrying a
  35. 1:29woman from a lower class class was
  36. 1:30unacceptable so he and Francisco moved
  37. 1:32to a tiny village in Sweden to begin a
  38. 1:34completely new life with his last penny
  39. 1:37Akim bought a 450 Acre Farm where he
  40. 1:40Francisco and their children could make
  41. 1:41a living by selling their harvests but
  42. 1:44apart from the land a modest house and a
  43. 1:46few dogs they had nothing else and so
  44. 1:48after a year in Sweden Akim was in
  45. 1:50desperate need of a loan unfortunately
  46. 1:53the local bank refused to give it to him
  47. 1:55and that's when his Dark Side
  48. 1:56overpowered him no one was there to
  49. 1:58witness this but the Story Goes that
  50. 2:00when Akin returned home he took his gun
  51. 2:02shot his dogs and then
  52. 2:06himself as for his 27-year-old widow
  53. 2:09francisa she hardly spoke any Swedish
  54. 2:11hadn't made any friends yet and she was
  55. 2:13pregnant at the time so she had three
  56. 2:15helpless children to feed and care for
  57. 2:17Francisco was completely alone in the
  58. 2:19world but she was a brave and energetic
  59. 2:21woman and despite her grief she took on
  60. 2:23the challenge of a lifetime and made a
  61. 2:25success of the farm her bills were paid
  62. 2:27and her children were wellfed and well
  63. 2:29educated
  64. 2:30after Decades of unrelenting
  65. 2:32perseverance francisa became a respected
  66. 2:34member of her community her three
  67. 2:36children were starting their own
  68. 2:37families and in 1926 her favorite
  69. 2:40grandson was born ingvar cprad the boy
  70. 2:43who would later go on to found Ikea and
  71. 2:45become one of the richest men in the
  72. 2:47world growing up ingvar's family didn't
  73. 2:50have much money but he still enjoyed his
  74. 2:52childhood on the farm Francisco showered
  75. 2:54him with love and he liked playing with
  76. 2:56the animals and catching fish in a
  77. 2:57nearby Pond and even at just 6 6 years
  78. 3:00old he was starting to show a neck for
  79. 3:02entrepreneurship with the help of his
  80. 3:03aunt Ina bought a case of 100 matchboxes
  81. 3:06for 88 Swedish cents his first customer
  82. 3:09was his grandmother francisa who bought
  83. 3:11a matchbox for 3 cents and by selling at
  84. 3:13that price to people in the local area
  85. 3:15Ina more than tripled his investment to
  86. 3:17three Swedish croner around 35 American
  87. 3:19cents at the time it wasn't much but
  88. 3:22this let a spark inside ingvar and he
  89. 3:24became obsessed with buying things as
  90. 3:26cheaply as he could and selling them for
  91. 3:27a profit as inar was growing up he sold
  92. 3:30Christmas cards candy wall hangings and
  93. 3:32lincol berries each time he'd then
  94. 3:34reinvest the money into more Goods to
  95. 3:36sell making more and more profit each
  96. 3:38time seeing his entrepreneurial attitude
  97. 3:40for buying and selling ingvar's father
  98. 3:42gave him a small loan to start a mini
  99. 3:44fishing business and by the time he was
  100. 3:4611 ingvar had made enough money to buy
  101. 3:48himself a racing bike and a typewriter
  102. 3:51for every new business ingvar's first
  103. 3:53customer was francisa and she always
  104. 3:55gave Ina the courage to make bigger
  105. 3:57moves like when he borrowed around 600
  106. 3:59owner so that he could import 500
  107. 4:01Parisian fountain pens and now that he
  108. 4:03was a natural salesman he made his
  109. 4:05biggest profit yet however Francisco's
  110. 4:08influence on Ina was not all positive
  111. 4:11you see Francisco came from a German
  112. 4:13State called Sudan land which after
  113. 4:14World War I became part of
  114. 4:16Czechoslovakia but Francisco was a
  115. 4:18German who did not feel identified
  116. 4:20nationally with Czechoslovakia so the
  117. 4:22happiest day of her life was actually
  118. 4:23when Nazi Germany and ex Czechoslovakia
  119. 4:26in 1938 from Francisco's point of view
  120. 4:29the Nazis were reuniting Germans with
  121. 4:30Germans so they were like saviors to her
  122. 4:33unfortunately Francisco was so
  123. 4:35passionate about the Nazis that her
  124. 4:37politics rubbed off on ingvar he was too
  125. 4:39young to form his own opinions and plus
  126. 4:41the horrifying realities about the Nazi
  127. 4:43regime hadn't come to light yet so
  128. 4:45ingvar was totally indoctrinated into
  129. 4:47the Nazi ideology by his family in his
  130. 4:49teen years he even recruited a few
  131. 4:51friends into the Swedish Nazi party and
  132. 4:54later on this would come back to haunt
  133. 4:56him it was also in his teen years that
  134. 4:58inar moved to a boarding school he often
  135. 5:00struggled with his classwork especially
  136. 5:02because he had dyslexia but whilst at
  137. 5:04school Ina was continuing his business
  138. 5:06by selling watches pens belts and
  139. 5:08wallets to his schoolmates this oneman
  140. 5:11operation was looking like a real
  141. 5:12business so Ina figured why not make it
  142. 5:15a real business as a graduation gift
  143. 5:18Ina's father gave him the money for the
  144. 5:19firm's registration fee and so in 1943
  145. 5:23the trading company Ikea was officially
  146. 5:25created ingvar was just 17 at the time
  147. 5:28and the business had no physical shop it
  148. 5:30was a simple mail order company buying
  149. 5:32cheap goods and reselling them at a
  150. 5:34higher price just like ingvar had done
  151. 5:36all through his childhood in fact this
  152. 5:38tiny shed near his home is where he kept
  153. 5:40packages that were to be picked up for
  154. 5:42delivery as for the name that was pretty
  155. 5:44simple too the I and K in IKEA stand for
  156. 5:47Ina camrad the E stands for Elm tude the
  157. 5:50name of the family farm and the a stands
  158. 5:52for auna rud the nearby Village so how
  159. 5:56exactly did Ikea go from this shed to a
  160. 5:58billion doll B business
  161. 6:03[Music]
  162. 6:11[Music]
  163. 6:17Empire in the first days of Ikea ingbar
  164. 6:20was as energetic as ever he imported all
  165. 6:22the products that had sold well from his
  166. 6:24youth like pens and watches and then
  167. 6:26upgraded the business by adding even
  168. 6:28more products I was doing okay but Ina's
  169. 6:31education still wasn't complete right
  170. 6:33after graduating he began studying
  171. 6:35business and commerce and his parents
  172. 6:37agreed to take over some of Ikea's
  173. 6:38workload for the time being in business
  174. 6:41school Ina was able to take his natural
  175. 6:43talent for entrepreneurship and fill in
  176. 6:44the gaps of things he didn't know yet
  177. 6:46for example ever since his childhood Ina
  178. 6:48had wondered why many products were so
  179. 6:50cheap to make but so expensive to buy he
  180. 6:53knew from experience that the
  181. 6:54manufacturing cost of a regular pen was
  182. 6:56less than 1 Swedish Cent but buying it
  183. 6:58from a grocery store cost 10 cents it
  184. 7:00wasn't that one particular grocery store
  185. 7:02was just charging a massive premium if
  186. 7:04that was the case other stores would
  187. 7:05just lower their prices and steal their
  188. 7:07customers Ina figured the problem was
  189. 7:09that most businesses focused all their
  190. 7:11efforts on efficient production and
  191. 7:13Manufacturing but very little effort was
  192. 7:15focused on distribution Ina realized
  193. 7:18Ikea's success rested on how efficiently
  194. 7:20their distribution was set up finding
  195. 7:22the most cost efficient way to get
  196. 7:23products from factories to customers
  197. 7:26after all Ikea was importing the same
  198. 7:28products as everyone else so the only
  199. 7:30way to get an advantage over the
  200. 7:31competition was simply to be a more
  201. 7:33efficient business this was tough at
  202. 7:35first all while running AIA from a
  203. 7:37distance with the help of his family
  204. 7:39inba studied business worked as a store
  205. 7:41clerk and even did military training so
  206. 7:43the business was anything but efficient
  207. 7:45and Ina worked extremely long hours day
  208. 7:47and night but after 5 years of this
  209. 7:50ingvar finally had the freedom to run
  210. 7:52Ikea fulltime and he wanted to go bigger
  211. 7:55so in 1948 he decided to add Furniture
  212. 7:58to his product line
  213. 8:00this was great timing as after World War
  214. 8:02II the Swedish government built lots of
  215. 8:04new affordable housing that all needed
  216. 8:05Furnishing demand for cheap furniture
  217. 8:08was high and so furniture sales soon
  218. 8:10overtook the other small items ingar was
  219. 8:12selling plus there were a handful of
  220. 8:14small furniture makers in the area so it
  221. 8:16was easy enough to buy it from them in
  222. 8:17bulk and then sell the individual pieces
  223. 8:19for a profit what wasn't easy for inar
  224. 8:22was keeping track of all the different
  225. 8:23items he was ordering you see because of
  226. 8:25ingvar's Dyslexia he couldn't keep track
  227. 8:27of all the different codes for the
  228. 8:29individual items so instead he decided
  229. 8:31to give them more memorable names for
  230. 8:33example bathroom items were named after
  231. 8:35Swedish bodies of water desks and chairs
  232. 8:38were given male Scandinavian names and
  233. 8:40children's products were given the names
  234. 8:41of Scandinavian mammals and birds when
  235. 8:44Ina sent out a broer advertising Ikea's
  236. 8:46new furniture offerings with these
  237. 8:48eye-catching names a lot of mail orders
  238. 8:50came in as Ikea expanded the family farm
  239. 8:53was cleared out in order to manage the
  240. 8:55workload and every member of the camrad
  241. 8:57family helped out however they could the
  242. 8:59family was a business and the business
  243. 9:01was a family before long inar had hired
  244. 9:04a staff of eight people and he greeted
  245. 9:06everyone with a hug and considered them
  246. 9:07his family as well Ikea's Fay into
  247. 9:10Furniture was a massive success and it
  248. 9:12was growing steadily but there was a
  249. 9:14massive problem on the horizon you see
  250. 9:16Ikea was a mail order business they
  251. 9:18would mail out brochures advertising
  252. 9:20their products and then customers could
  253. 9:22mail them back with an order the problem
  254. 9:24was that Ike was just one of hundreds of
  255. 9:26mail order retailers that also sold
  256. 9:27furniture and they all bought it from
  257. 9:29the same suppliers with so many sellers
  258. 9:31in a single Market Ikea and other
  259. 9:33businesses had virtually no way to stand
  260. 9:35out other than lowering their prices but
  261. 9:37this meant Ikea's profit margins were
  262. 9:39getting dangerously thin the only way to
  263. 9:41mitigate this was to cut costs but that
  264. 9:43meant the quality of the furniture
  265. 9:44suffered and mail order Furniture was
  266. 9:46getting a terrible reputation inar knew
  267. 9:49that if Ikea didn't evolve soon it's
  268. 9:51days were numbered but that's when he
  269. 9:53remembered what he learned back in
  270. 9:54business school if inbar could design a
  271. 9:56more cost-effective distribution
  272. 9:58pipeline than its competitive
  273. 9:59Ikea could cut costs without sacrificing
  274. 10:02quality this way they could lower their
  275. 10:03prices and still make a big profit to do
  276. 10:06this inar re imagined Ikea's entire
  277. 10:08business model first he bought a large
  278. 10:10rundown department store for around
  279. 10:12$1,600 it was a steal and after paying
  280. 10:15$75,000 for renovations Ina beautifully
  281. 10:18designed the store with Ikea's main
  282. 10:20Furniture offerings then Ina canel most
  283. 10:23of ia's product lines and sent out an
  284. 10:25advertising brochure announcing that
  285. 10:26they were now exclusively a furniture
  286. 10:28and domestic products business this
  287. 10:30would simplify the supply chain
  288. 10:32massively ingvar's new distribution
  289. 10:34strategy was now in motion Ikea would
  290. 10:36mail out catalogs just like they used to
  291. 10:38but customers would actually come to the
  292. 10:40store to buy a piece of furniture
  293. 10:42because of this Ikea no longer had to
  294. 10:43worry about shipping which reduced their
  295. 10:45distribution cost massively and thus let
  296. 10:47Ina achieve his initial goal maintain
  297. 10:49quality lower prices and still make a
  298. 10:51big profit no other Furniture business
  299. 10:54had combined mail order with a retail
  300. 10:55location so Ikea was pioneering a new
  301. 10:58and risky strateg
  302. 11:00but on opening day in 1953 inar saw a
  303. 11:02line of more than a thousand customers
  304. 11:04lined up outside Ikea he was actually
  305. 11:06worried that the Swedish buns he was
  306. 11:08giving out for free wouldn't be nearly
  307. 11:09enough for everyone or worse that the
  308. 11:11rundown building he bought would
  309. 11:13collapse under the weight of so many
  310. 11:14people thankfully though the building
  311. 11:16held and more buns were cooked just in
  312. 11:18time ingvar described that day as one
  313. 11:20long Rush of constant and joyous work
  314. 11:23and since Ikea's consistent quality and
  315. 11:24lower prices were irresistible to
  316. 11:26customers the following days didn't
  317. 11:28disappoint either the IKEA store became
  318. 11:30something of a local tourist attraction
  319. 11:32with people coming in from all over
  320. 11:33Sweden Ina even built a hotel with a
  321. 11:35pool right next to it it also helped
  322. 11:38that people had been skeptical of
  323. 11:39ordering low priced furniture from mail
  324. 11:41order catalogs so allowing people to
  325. 11:43come and see it themselves in store was
  326. 11:44hugely popular but by still sending out
  327. 11:47mail order catalogs Ikea could still
  328. 11:48reach customers in a very wide area and
  329. 11:51thus iners gamble was a big success but
  330. 11:54on a larger scale Ikea was still just
  331. 11:56one player in a massive industry and the
  332. 11:59biggest Furniture retailers saw Ikea's
  333. 12:01new methods as a threat ingvar didn't
  334. 12:04know it yet but Ikea had just made some
  335. 12:06powerful
  336. 12:15[Music]
  337. 12:21enemies in the mid 1950s Ikea was
  338. 12:24growing at record pace and to a large
  339. 12:26group of Swedish furniture dealers this
  340. 12:28was alarm
  341. 12:29all of Ikea's competitors still used the
  342. 12:31standard mail order model which meant
  343. 12:33they couldn't match Ikea's prices
  344. 12:35without becoming unprofitable because of
  345. 12:37this the National Association of
  346. 12:39furniture dealers tried everything they
  347. 12:41could to destroy Ikea before it outgrew
  348. 12:43them now at the time trade fairs were a
  349. 12:46crucial part of how Ikea and other
  350. 12:47furniture dealers got customers most of
  351. 12:50them just showed off brochures of their
  352. 12:51Furniture but Ina actually brought it
  353. 12:53with him and since his prices were
  354. 12:55unbeatable customers always flocked to
  355. 12:57Ikea's stands because of this the other
  356. 13:00furniture dealers tried to use their
  357. 13:01influence to disrupt Ikea in any way
  358. 13:04they could firstly they complained that
  359. 13:06trade fairs were just for showing items
  360. 13:08not selling them like Ikea did and so
  361. 13:10they managed to get Ikea banned from
  362. 13:12selling anything at the trade fairs but
  363. 13:14inar responded by creating subsidiary
  364. 13:16companies and selling furniture through
  365. 13:18them instead the furniture dealer's
  366. 13:20counter move was to ban all selling at
  367. 13:22trade fairs but Ina answered by showing
  368. 13:24off how much lower Ikea's prices were
  369. 13:26compared to theirs the furniture dealers
  370. 13:28then banned every exhibit from showing
  371. 13:30prices to which inar responded by
  372. 13:32setting up his own trade fairs in
  373. 13:34Sweden's largest cities it got to the
  374. 13:36point where the furniture dealers got
  375. 13:38Ikea and even Ina personally banned from
  376. 13:40attending or hosting any trade fairs but
  377. 13:43even then Ina still had them beat he
  378. 13:45snuck into a Trade Fair rolled up inside
  379. 13:47of a carpet and so despite every attempt
  380. 13:50to destroy Ikea the furniture dealers
  381. 13:52were unable to stop inar he was always
  382. 13:54too crafty for them they compared Ikea
  383. 13:57to a monster with seven heads every time
  384. 13:59they cut one off another one grew in its
  385. 14:01place and Ikea was now growing
  386. 14:03incredibly fast so before it could
  387. 14:05Eclipse them all the furniture dealers
  388. 14:07delivered one final and potentially
  389. 14:09deadly attack to Ikea in a letter to all
  390. 14:12Swedish Furniture suppliers the National
  391. 14:14Association of furniture dealers put it
  392. 14:16plain and simple if you sell to Ikea we
  393. 14:19will no longer buy from you in an
  394. 14:21instant Furniture suppliers began
  395. 14:22cutting ties with Ikea they could either
  396. 14:25sell to one small but growing company or
  397. 14:27to the entire industry and the choice
  398. 14:29was obvious for the vast majority of
  399. 14:31suppliers only a few Furniture suppliers
  400. 14:33remained loyal to Ikea but even they
  401. 14:35used fake addresses removed the logos
  402. 14:37from their vehicles and made secret
  403. 14:39deliveries in the middle of the night in
  404. 14:41order to avoid associating themselves
  405. 14:42publicly with Ikea this time the threat
  406. 14:45was real Ikea had a ton of customers
  407. 14:47waiting to buy furniture but no way to
  408. 14:49supply them and Ina had to act fast in
  409. 14:51order for Ikea to survive firstly he
  410. 14:54made sure to reward the few suppliers
  411. 14:56who were still helping him out whereas
  412. 14:58most furniture dealers took around 3 or
  413. 14:594 months to pay their suppliers Ina made
  414. 15:02sure they were paid within 10 days at
  415. 15:03most and treated like royalty secondly
  416. 15:06Ikea started making its own designs many
  417. 15:08furniture dealers refused to work with
  418. 15:10suppliers who sold them the same
  419. 15:11products they sold to Ikea but Ina
  420. 15:13realized if Ikea made some minor
  421. 15:15adjustments they could claim it was an
  422. 15:17entirely different product and win some
  423. 15:18suppliers back and finally Ina secured
  424. 15:21an emergency supply of wooden chairs to
  425. 15:23be made in Poland just a few years later
  426. 15:26Poland became one of Ikea's key
  427. 15:27suppliers because was completely Out Of
  428. 15:29Reach from Ikea's Swedish enemies back
  429. 15:31home thanks to all this Ikea was able to
  430. 15:34dodge a potentially devastating attack
  431. 15:36from its competition in ingvar's words
  432. 15:38the boycott only made Ikea stronger and
  433. 15:41now they had a stable Foundation of
  434. 15:43suppliers to rely on and Unique Designs
  435. 15:45unlike anything else on the market and
  436. 15:47all of this would lead to a very unusual
  437. 15:50breakthrough
  438. 15:51[Music]
  439. 15:58[Music]
  440. 16:05one day when Ina finished photographing
  441. 16:07one of Ikea's new tables as they were
  442. 16:09packing it back up one of his employees
  443. 16:11had difficulty fitting it into his car
  444. 16:13he noted that the table used up a lot of
  445. 16:15empty space so he suggested something
  446. 16:18that would change Ikea's course forever
  447. 16:21why not take off the legs shortly after
  448. 16:23they got their first prototype you could
  449. 16:26screw and unscrew the table's legs into
  450. 16:27position easily and and Ina instantly
  451. 16:29realized how beneficial this would be to
  452. 16:31Ikea selling items sold in pieces that
  453. 16:34are flattened to make transport easier
  454. 16:36or flat pack Furniture as they called it
  455. 16:38would be another turning point for Ikea
  456. 16:40because now they could take a piece of
  457. 16:41furniture apart Ikea's packaging became
  458. 16:44much more compact this meant the
  459. 16:45furniture could be stored and
  460. 16:47transported more efficiently and cheaply
  461. 16:49they spent less on packaging materials
  462. 16:51and there was much less chance of an
  463. 16:52item being damaged in transit in other
  464. 16:54words flat packing instantly cut the
  465. 16:56company's costs and made distribution
  466. 16:58faster fter and safer and remember prior
  467. 17:01to the 1950s you'd normally be waiting a
  468. 17:03while for your furniture to be made and
  469. 17:04delivered but now you could take it home
  470. 17:06with you the same day it was win-win
  471. 17:08plus all of this had another positive
  472. 17:11effect on Ikea's customers researchers
  473. 17:13discovered a cognitive bias which they
  474. 17:15called the Ikea effect where they
  475. 17:17realized consumers value products more
  476. 17:19highly if they've been partially
  477. 17:21involved in making them because many of
  478. 17:23Ikea's Furniture pieces now came in
  479. 17:25Parts customers actually had to build
  480. 17:26them at home and by physically putting
  481. 17:29the items together themselves they had a
  482. 17:30sense of Pride and ownership over the
  483. 17:32item which meant more of an emotional
  484. 17:34attachment to it and so they valued the
  485. 17:36item more highly for Ika this meant
  486. 17:38their customers had a higher level of
  487. 17:40loyalty to the brand and so finally
  488. 17:42after a decade of battling with their
  489. 17:43competitors stuck in their old ways Ikea
  490. 17:46had evolved beyond their influence Ina
  491. 17:48knew that Ikea was now perfectly
  492. 17:50positioned for Rapid expansion and his
  493. 17:52plans were more ambitious and Stranger
  494. 17:55than ever
  495. 17:57before before we get to to the next
  496. 17:59chapter it's time to answer a question I
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  524. 18:59in the
  525. 19:06[Music]
  526. 19:11description after Ikea's success with
  527. 19:13their first store ingvar had decided to
  528. 19:15open a new store that was bigger and
  529. 19:17better in every way for the location
  530. 19:19ingvar chose Stockholm the capital of
  531. 19:21Sweden but instead of a spot in the
  532. 19:23Heart of the City he picked a location
  533. 19:25way outside basically in the countryside
  534. 19:28this way Ina got a massive discount on
  535. 19:29real estate so the IKEA store could be
  536. 19:32huge it was about the size of 8 and 1/2
  537. 19:34football fields and had three separate
  538. 19:36floors but if Ina was going to take on
  539. 19:38such a massive project he needed to
  540. 19:40perfect Ikea's concept and this is where
  541. 19:42he showed his true Brilliance inar
  542. 19:45designed the store in a way that
  543. 19:46exploited every aspect of his customer
  544. 19:49psychology it worked like this when a
  545. 19:51customer entered Ikea they took a slip
  546. 19:53of paper to write down a code for every
  547. 19:55item they were going to buy so they
  548. 19:56didn't have to carry anything around the
  549. 19:58shop despite its fast size the store had
  550. 20:00just one entrance and one exit which
  551. 20:02wasn't always the easiest to find people
  552. 20:05could wander around the different areas
  553. 20:06for a while but generally everything
  554. 20:08flowed in a single direction as
  555. 20:10customers were guided through the entire
  556. 20:11store in a one-way path it was almost
  557. 20:13like a bit of a maze with curves every
  558. 20:1550 ft to keep customers intrigued about
  559. 20:17what would be coming up next this also
  560. 20:20meant you were basically forced to look
  561. 20:21through all departments and see every
  562. 20:23item in the store before reaching the
  563. 20:25exit you don't just pop in and buy one
  564. 20:27thing you see everything they have to
  565. 20:29offer encouraging impulse buys for
  566. 20:31things you hadn't even planned to
  567. 20:32purchase with this in mind inar designed
  568. 20:35the layout in three main stages first
  569. 20:37was the showroom which was meant for
  570. 20:38bigger expensive things like kitchen and
  571. 20:40bedroom furniture then came the market
  572. 20:43line which was meant for smaller cheaper
  573. 20:44items like silverware and decorations
  574. 20:47and finally there was the warehouse
  575. 20:48where customers picked out the packages
  576. 20:50with the codes they wrote down and paid
  577. 20:51for them however whilst ingvar's design
  578. 20:54seems innocently logical on the surface
  579. 20:56there are three brilliant psychological
  580. 20:58tricks going on behind the scenes
  581. 21:00firstly every exhibit inside the store
  582. 21:02exploited something called the gruin
  583. 21:04effect which means a displays layout and
  584. 21:06lighting are designed to draw people in
  585. 21:08and make them take their time wandering
  586. 21:09around the more time customers spent
  587. 21:11inside Ikea the more likely it was that
  588. 21:13they made an Impulse decision to buy
  589. 21:14some piece of furniture in fact research
  590. 21:17suggests that the majority of purchases
  591. 21:18at Ikea are unplanned secondly since the
  592. 21:21store was so huge and it only flowed in
  593. 21:23One Direction it meant that customers
  594. 21:25better write down the code for the more
  595. 21:26expensive products at the beginning
  596. 21:27right away because otherwise they'd have
  597. 21:29to walk all the way to the end and start
  598. 21:31the entire maze again from scratch which
  599. 21:33could take hours and thirdly since more
  600. 21:35expensive items were at the beginning of
  601. 21:37the store by the time customers got to
  602. 21:38the cheaper items near the end the price
  603. 21:40of a new decoration seemed like a
  604. 21:42bargain compared to that of a massive
  605. 21:44dining table again this price anchoring
  606. 21:46leads to more impulse purchases as a
  607. 21:49result of all this Ikea became more of
  608. 21:51an experience than a typical shop you
  609. 21:53could spend hours there however inar did
  610. 21:55notice one problem in the mornings Ikea
  611. 21:58was usually full of customers but
  612. 22:00business always slowed down after
  613. 22:01lunchtime when customers went out for a
  614. 22:03meal but what if people didn't leave to
  615. 22:06get food then they could spend all day
  616. 22:08there inar figured that by opening a
  617. 22:10restaurant inside Ikea the food sales
  618. 22:12would not only generate extra money but
  619. 22:14people would stay at Ikea for more time
  620. 22:16and even better if the food was good
  621. 22:18people might come in just for a bite to
  622. 22:19eat and end up buying some furniture as
  623. 22:21well with these strategies in place Ikea
  624. 22:23was making more money than ever but Ina
  625. 22:26also had a stroke of good luck you see
  626. 22:28at the time Ikea was considered the
  627. 22:30cheapest Furniture business in Sweden
  628. 22:32but low prices can often lead people to
  629. 22:34thinking a product is of low quality as
  630. 22:36well but when an impartial Swedish
  631. 22:38design laboratory gave every item a
  632. 22:40quality test comparing Ikea products
  633. 22:42with more expensive competitors the
  634. 22:44results were astounding Ikea actually
  635. 22:46had superior quality across the board
  636. 22:48previously Ikea's quality had been
  637. 22:50stigmatized because of its lower prices
  638. 22:53but thanks to this report Ikea was now
  639. 22:55seen as both the financially sound and
  640. 22:57the more tasteful option because of this
  641. 22:59when Ikea's next new store opened in
  642. 23:011965 more than 18,000 people showed up
  643. 23:04on its first day ingvar's expansion plan
  644. 23:07was working better than he could have
  645. 23:08ever dreamed and Ikea was growing like
  646. 23:10never before by 1973 Ikea was making
  647. 23:13tens of millions every year and had over
  648. 23:15a thousand employees although oddly
  649. 23:17enough Ina still ran it like a small
  650. 23:19family business the main office was in
  651. 23:21an old barn on the Family Farm and yet
  652. 23:24they now had a successful formula they
  653. 23:26could replicate anywhere however Ina
  654. 23:29wanted Ikea to live forever long after
  655. 23:31he was gone and this would lead to a
  656. 23:33very controversial
  657. 23:35[Music]
  658. 23:43[Music]
  659. 23:48plan ingvar's dream was for his children
  660. 23:51to inherit the business but Sweden's
  661. 23:53inheritance taxes were extremely high so
  662. 23:55instead Ina hired an army of lawyers
  663. 23:57from all over over the world their
  664. 23:59mission was to make Ikea independent of
  665. 24:01any single country and protect it from
  666. 24:03any harmful Outsiders trying to take it
  667. 24:05over it took Ikea's lawyers more than S
  668. 24:08years of making shell companies
  669. 24:10foundations and trusts in every tax
  670. 24:12Haven in the world but in the end Ikea's
  671. 24:14corporate structure became an
  672. 24:15impenetrable and untaxable Labyrinth the
  673. 24:18original Ikea company became owned by a
  674. 24:20holding company whose profits are moved
  675. 24:22to a tax exempt nonprofit who later
  676. 24:24indirectly moves its money into the
  677. 24:26stitching Inka Foundation which which is
  678. 24:28based in the Netherlands completely
  679. 24:30apart from this is a trust which owns a
  680. 24:32Dutch holding company which owns another
  681. 24:33holding company in Luxembourg which owns
  682. 24:35Ikea's intellectual property if you're
  683. 24:37thinking all of this sounds very
  684. 24:39confusing you're right and that's just a
  685. 24:41grossly oversimplified version the point
  686. 24:43is that Ikea's complicated structure has
  687. 24:45led to controversy with many accusing
  688. 24:47the company of reorganizing itself in
  689. 24:49order to avoid paying taxes today 50
  690. 24:52years after this restructuring took
  691. 24:54place the foundation ingvar created is
  692. 24:56technically the fourth largest charity
  693. 24:57in the world
  694. 24:59but either way in the time it took Ikea
  695. 25:01to become a tax exempt Dutch charity
  696. 25:03ingvar was busy replicating the success
  697. 25:05in his first STS across the rest of the
  698. 25:07world and perfecting the formula even
  699. 25:09more each time by the end of the 70s
  700. 25:12there were more than 20 new Ikea stores
  701. 25:13in countries like Canada Switzerland and
  702. 25:15Australia and Ina's plans for the 80s
  703. 25:18were even more ambitious however Ina
  704. 25:21wasn't prepared for what was coming next
  705. 25:23the dark shadow of his past was catching
  706. 25:25up to him and it would launch him into
  707. 25:27the biggest control Ries of his
  708. 25:30life before we get to the next chapter I
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  738. 26:40[Music]
  739. 26:45magnates during the 80s Ikea was growing
  740. 26:48at its fastest rate ever but Ina still
  741. 26:50saw everyone involved in the company as
  742. 26:52family he was famous for meeting
  743. 26:53employees with a big bear hug getting to
  744. 26:55know as many of them as he could and all
  745. 26:57around being loved by by everybody
  746. 26:59however not many people outside of Ikea
  747. 27:01personally knew inar he was just the
  748. 27:03owner of some giant swedish furniture
  749. 27:05company so when a journalist discovered
  750. 27:07that ingvar had been an avid Nazi
  751. 27:09Enthusiast in his youth his entire
  752. 27:11reputation was at stake in 1994 the
  753. 27:14journalist reached out to ingvar for
  754. 27:15comment to which ingvar wrote back
  755. 27:17saying he was willing to talk openly
  756. 27:19about everything after all Ina was
  757. 27:21indoctrinated into Nazi ideology through
  758. 27:23his grandmother but he was too young to
  759. 27:25think independently now that the
  760. 27:26terrible reality of the third right was
  761. 27:28public information he changed his views
  762. 27:30completely so inar thought that by being
  763. 27:32totally transparent about everything any
  764. 27:34controversy would go away once people
  765. 27:35heard his story however the journalist
  766. 27:37had come across two documents alleging
  767. 27:39that ingvar had attended a fascist
  768. 27:41meeting as late as 1958 at that point
  769. 27:44World War II had been over for a decade
  770. 27:46and Ina was 32 years old this was no
  771. 27:48longer a story about an innocent boy who
  772. 27:50had been indoctrinated by his family it
  773. 27:52was a story about a mature businessman
  774. 27:54who might just be an active Nazi and
  775. 27:56when the story broke out newspaper in
  776. 27:58all of Europe circulated the rumor Ika
  777. 28:00went into crisis mode and demanded
  778. 28:02answers from its founder ingbar wrote an
  779. 28:04open letter to everyone openly
  780. 28:06explaining the story of his
  781. 28:07indoctrination his involvement with the
  782. 28:09Swedish Nazi party expressing his
  783. 28:11regrets and begging for everyone's
  784. 28:13forgiveness as for the accusation that
  785. 28:15he was an active Nazi ingvar disproved
  786. 28:17it by saying that 1958 the year of the
  787. 28:19alleged meeting had been the year when
  788. 28:21Ikea's first store was being heavily
  789. 28:23renovated he was simply too busy with
  790. 28:25work to worry about politics in fact
  791. 28:27inar had not attended any such meeting
  792. 28:30and despite the news Fiasco this initial
  793. 28:32story caused Ina had done one thing
  794. 28:34correctly he was honest about everything
  795. 28:36and when people heard his version of the
  796. 28:37story the controversy died down at least
  797. 28:40that was until
  798. 28:421998 this time another news story broke
  799. 28:44out alleging that inba had financed the
  800. 28:46start of Ikea by borrowing Nazi money
  801. 28:49again another barrage of headlines
  802. 28:51rolled out in the newspapers but inar
  803. 28:53didn't really care about the claim that
  804. 28:54he had borrowed money from the Nazis he
  805. 28:56was Furious that anyone thought thought
  806. 28:58he'd borrowed money at all in his words
  807. 29:00they could have accused me of murder but
  808. 29:02not of borrowing money in the entire
  809. 29:04lifespan of Ikea Ina had never taken out
  810. 29:06alone so the claim was totally false
  811. 29:09this time though Ikea's employees didn't
  812. 29:11demand answers instead they offered
  813. 29:12their full support for Ina and he was so
  814. 29:14grateful that he broke down in tears
  815. 29:17however rumors of ingvar's involvement
  816. 29:19with the Nazis never completely went
  817. 29:21away for example throughout his life he
  818. 29:23had remained acquainted with a Swedish
  819. 29:25Nazi activist and Holocaust Den an Ina
  820. 29:27even invited him to his wedding and
  821. 29:29called him a great man it's also known
  822. 29:31that in the'80s some of Ikea's suppliers
  823. 29:33in East Germany were using forced labor
  824. 29:35and it's very likely that Ikea's
  825. 29:37Executives were aware of it and did
  826. 29:39nothing to intervene but either way
  827. 29:41despite the controversies surrounding
  828. 29:42inba's past Ikea was on its way to
  829. 29:45Conquering the world throughout the '90s
  830. 29:47Ikea built more than 70 new Mega stores
  831. 29:50and became one of the world's strongest
  832. 29:51Brands and in 2008 Ikea took the throne
  833. 29:54as the world's largest Furniture
  834. 29:56retailer Ikea's sucess uccess and the
  835. 29:58fact the company had remained private
  836. 30:00meant inar became one of the richest
  837. 30:01people in the world and yet he still
  838. 30:03maintained his Frugal lifestyle he lived
  839. 30:05in the same house drove the same old
  840. 30:07Volvo for 20 years and always flew
  841. 30:09economy Ina passed away at 91 years old
  842. 30:12in 2018 today Ikea has well over 450
  843. 30:16locations and so it's not surprising
  844. 30:18that some crazy stories have happened at
  845. 30:20Ikea stores there's a few troubling ones
  846. 30:23like when a 12-year-old boy ran away
  847. 30:24from home and got lost in an Ikea for 6
  848. 30:27days but there's also some heartwarming
  849. 30:29stories too like the couple who met for
  850. 30:31the first time at their local Ikea and
  851. 30:33decided to have their wedding there as
  852. 30:34well whatever you think of Ikea there's
  853. 30:36no denying it's one of the most
  854. 30:38fascinating companies around they've
  855. 30:40sparked several important retail
  856. 30:41innovations that other companies around
  857. 30:43the world now use and the story of
  858. 30:45ingbar's family goes to show what
  859. 30:47endless perseverance can achieve but if
  860. 30:49you want to hear the story of another
  861. 30:50Scandinavian company that makes you
  862. 30:52build what you buy you have to check out
  863. 30:54the messed up history of Lego just click
  864. 30:57the thumbnail on screen now and I'll see
  865. 30:58you there in a second cheers

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