The INSANE Truth About IKEA — Transcript
Full transcript
- 0:00when an innocent customer walks into
- 0:01Ikea what they're really walking into is
- 0:04a powerful psychological trap
- 0:06meticulously designed to make them
- 0:07overspend on furniture Ikea is one of
- 0:10the world's strangest but also most
- 0:12Innovative companies and every year they
- 0:14sell more than 50 billion dollars worth
- 0:17of everything from chairs to bookcases
- 0:19to Swedish meatballs today Ikea is the
- 0:22largest Furniture retailer in the world
- 0:24and oddly also among the world's 50
- 0:26largest restaurant chains but it all
- 0:29started with the dyslexic farm boy who
- 0:31started selling matches for pennies Ikea
- 0:34has a remarkably uplifting Story and
- 0:37there's tons of Genius business
- 0:38strategies along the way but there is
- 0:41also a darker side to Ikea and the man
- 0:43who started it Ikea's beloved founder
- 0:46has ties to the Nazi party and the
- 0:48company has been accused of avoiding
- 0:50billions in taxes and even using forced
- 0:52labor and quite suspiciously Ikea is
- 0:55essentially the fourth largest charity
- 0:57in the world this is the crazy true
- 1:00story of Ikea and it begins with a
- 1:03horrible
- 1:04[Music]
- 1:14[Music]
- 1:18tragedy in the 1890s Akim cprad a German
- 1:22from an aristocratic family fell in love
- 1:25with a lower class woman named
- 1:26franciscoca to akim's parents marrying a
- 1:29woman from a lower class class was
- 1:30unacceptable so he and Francisco moved
- 1:32to a tiny village in Sweden to begin a
- 1:34completely new life with his last penny
- 1:37Akim bought a 450 Acre Farm where he
- 1:40Francisco and their children could make
- 1:41a living by selling their harvests but
- 1:44apart from the land a modest house and a
- 1:46few dogs they had nothing else and so
- 1:48after a year in Sweden Akim was in
- 1:50desperate need of a loan unfortunately
- 1:53the local bank refused to give it to him
- 1:55and that's when his Dark Side
- 1:56overpowered him no one was there to
- 1:58witness this but the Story Goes that
- 2:00when Akin returned home he took his gun
- 2:02shot his dogs and then
- 2:06himself as for his 27-year-old widow
- 2:09francisa she hardly spoke any Swedish
- 2:11hadn't made any friends yet and she was
- 2:13pregnant at the time so she had three
- 2:15helpless children to feed and care for
- 2:17Francisco was completely alone in the
- 2:19world but she was a brave and energetic
- 2:21woman and despite her grief she took on
- 2:23the challenge of a lifetime and made a
- 2:25success of the farm her bills were paid
- 2:27and her children were wellfed and well
- 2:29educated
- 2:30after Decades of unrelenting
- 2:32perseverance francisa became a respected
- 2:34member of her community her three
- 2:36children were starting their own
- 2:37families and in 1926 her favorite
- 2:40grandson was born ingvar cprad the boy
- 2:43who would later go on to found Ikea and
- 2:45become one of the richest men in the
- 2:47world growing up ingvar's family didn't
- 2:50have much money but he still enjoyed his
- 2:52childhood on the farm Francisco showered
- 2:54him with love and he liked playing with
- 2:56the animals and catching fish in a
- 2:57nearby Pond and even at just 6 6 years
- 3:00old he was starting to show a neck for
- 3:02entrepreneurship with the help of his
- 3:03aunt Ina bought a case of 100 matchboxes
- 3:06for 88 Swedish cents his first customer
- 3:09was his grandmother francisa who bought
- 3:11a matchbox for 3 cents and by selling at
- 3:13that price to people in the local area
- 3:15Ina more than tripled his investment to
- 3:17three Swedish croner around 35 American
- 3:19cents at the time it wasn't much but
- 3:22this let a spark inside ingvar and he
- 3:24became obsessed with buying things as
- 3:26cheaply as he could and selling them for
- 3:27a profit as inar was growing up he sold
- 3:30Christmas cards candy wall hangings and
- 3:32lincol berries each time he'd then
- 3:34reinvest the money into more Goods to
- 3:36sell making more and more profit each
- 3:38time seeing his entrepreneurial attitude
- 3:40for buying and selling ingvar's father
- 3:42gave him a small loan to start a mini
- 3:44fishing business and by the time he was
- 3:4611 ingvar had made enough money to buy
- 3:48himself a racing bike and a typewriter
- 3:51for every new business ingvar's first
- 3:53customer was francisa and she always
- 3:55gave Ina the courage to make bigger
- 3:57moves like when he borrowed around 600
- 3:59owner so that he could import 500
- 4:01Parisian fountain pens and now that he
- 4:03was a natural salesman he made his
- 4:05biggest profit yet however Francisco's
- 4:08influence on Ina was not all positive
- 4:11you see Francisco came from a German
- 4:13State called Sudan land which after
- 4:14World War I became part of
- 4:16Czechoslovakia but Francisco was a
- 4:18German who did not feel identified
- 4:20nationally with Czechoslovakia so the
- 4:22happiest day of her life was actually
- 4:23when Nazi Germany and ex Czechoslovakia
- 4:26in 1938 from Francisco's point of view
- 4:29the Nazis were reuniting Germans with
- 4:30Germans so they were like saviors to her
- 4:33unfortunately Francisco was so
- 4:35passionate about the Nazis that her
- 4:37politics rubbed off on ingvar he was too
- 4:39young to form his own opinions and plus
- 4:41the horrifying realities about the Nazi
- 4:43regime hadn't come to light yet so
- 4:45ingvar was totally indoctrinated into
- 4:47the Nazi ideology by his family in his
- 4:49teen years he even recruited a few
- 4:51friends into the Swedish Nazi party and
- 4:54later on this would come back to haunt
- 4:56him it was also in his teen years that
- 4:58inar moved to a boarding school he often
- 5:00struggled with his classwork especially
- 5:02because he had dyslexia but whilst at
- 5:04school Ina was continuing his business
- 5:06by selling watches pens belts and
- 5:08wallets to his schoolmates this oneman
- 5:11operation was looking like a real
- 5:12business so Ina figured why not make it
- 5:15a real business as a graduation gift
- 5:18Ina's father gave him the money for the
- 5:19firm's registration fee and so in 1943
- 5:23the trading company Ikea was officially
- 5:25created ingvar was just 17 at the time
- 5:28and the business had no physical shop it
- 5:30was a simple mail order company buying
- 5:32cheap goods and reselling them at a
- 5:34higher price just like ingvar had done
- 5:36all through his childhood in fact this
- 5:38tiny shed near his home is where he kept
- 5:40packages that were to be picked up for
- 5:42delivery as for the name that was pretty
- 5:44simple too the I and K in IKEA stand for
- 5:47Ina camrad the E stands for Elm tude the
- 5:50name of the family farm and the a stands
- 5:52for auna rud the nearby Village so how
- 5:56exactly did Ikea go from this shed to a
- 5:58billion doll B business
- 6:03[Music]
- 6:11[Music]
- 6:17Empire in the first days of Ikea ingbar
- 6:20was as energetic as ever he imported all
- 6:22the products that had sold well from his
- 6:24youth like pens and watches and then
- 6:26upgraded the business by adding even
- 6:28more products I was doing okay but Ina's
- 6:31education still wasn't complete right
- 6:33after graduating he began studying
- 6:35business and commerce and his parents
- 6:37agreed to take over some of Ikea's
- 6:38workload for the time being in business
- 6:41school Ina was able to take his natural
- 6:43talent for entrepreneurship and fill in
- 6:44the gaps of things he didn't know yet
- 6:46for example ever since his childhood Ina
- 6:48had wondered why many products were so
- 6:50cheap to make but so expensive to buy he
- 6:53knew from experience that the
- 6:54manufacturing cost of a regular pen was
- 6:56less than 1 Swedish Cent but buying it
- 6:58from a grocery store cost 10 cents it
- 7:00wasn't that one particular grocery store
- 7:02was just charging a massive premium if
- 7:04that was the case other stores would
- 7:05just lower their prices and steal their
- 7:07customers Ina figured the problem was
- 7:09that most businesses focused all their
- 7:11efforts on efficient production and
- 7:13Manufacturing but very little effort was
- 7:15focused on distribution Ina realized
- 7:18Ikea's success rested on how efficiently
- 7:20their distribution was set up finding
- 7:22the most cost efficient way to get
- 7:23products from factories to customers
- 7:26after all Ikea was importing the same
- 7:28products as everyone else so the only
- 7:30way to get an advantage over the
- 7:31competition was simply to be a more
- 7:33efficient business this was tough at
- 7:35first all while running AIA from a
- 7:37distance with the help of his family
- 7:39inba studied business worked as a store
- 7:41clerk and even did military training so
- 7:43the business was anything but efficient
- 7:45and Ina worked extremely long hours day
- 7:47and night but after 5 years of this
- 7:50ingvar finally had the freedom to run
- 7:52Ikea fulltime and he wanted to go bigger
- 7:55so in 1948 he decided to add Furniture
- 7:58to his product line
- 8:00this was great timing as after World War
- 8:02II the Swedish government built lots of
- 8:04new affordable housing that all needed
- 8:05Furnishing demand for cheap furniture
- 8:08was high and so furniture sales soon
- 8:10overtook the other small items ingar was
- 8:12selling plus there were a handful of
- 8:14small furniture makers in the area so it
- 8:16was easy enough to buy it from them in
- 8:17bulk and then sell the individual pieces
- 8:19for a profit what wasn't easy for inar
- 8:22was keeping track of all the different
- 8:23items he was ordering you see because of
- 8:25ingvar's Dyslexia he couldn't keep track
- 8:27of all the different codes for the
- 8:29individual items so instead he decided
- 8:31to give them more memorable names for
- 8:33example bathroom items were named after
- 8:35Swedish bodies of water desks and chairs
- 8:38were given male Scandinavian names and
- 8:40children's products were given the names
- 8:41of Scandinavian mammals and birds when
- 8:44Ina sent out a broer advertising Ikea's
- 8:46new furniture offerings with these
- 8:48eye-catching names a lot of mail orders
- 8:50came in as Ikea expanded the family farm
- 8:53was cleared out in order to manage the
- 8:55workload and every member of the camrad
- 8:57family helped out however they could the
- 8:59family was a business and the business
- 9:01was a family before long inar had hired
- 9:04a staff of eight people and he greeted
- 9:06everyone with a hug and considered them
- 9:07his family as well Ikea's Fay into
- 9:10Furniture was a massive success and it
- 9:12was growing steadily but there was a
- 9:14massive problem on the horizon you see
- 9:16Ikea was a mail order business they
- 9:18would mail out brochures advertising
- 9:20their products and then customers could
- 9:22mail them back with an order the problem
- 9:24was that Ike was just one of hundreds of
- 9:26mail order retailers that also sold
- 9:27furniture and they all bought it from
- 9:29the same suppliers with so many sellers
- 9:31in a single Market Ikea and other
- 9:33businesses had virtually no way to stand
- 9:35out other than lowering their prices but
- 9:37this meant Ikea's profit margins were
- 9:39getting dangerously thin the only way to
- 9:41mitigate this was to cut costs but that
- 9:43meant the quality of the furniture
- 9:44suffered and mail order Furniture was
- 9:46getting a terrible reputation inar knew
- 9:49that if Ikea didn't evolve soon it's
- 9:51days were numbered but that's when he
- 9:53remembered what he learned back in
- 9:54business school if inbar could design a
- 9:56more cost-effective distribution
- 9:58pipeline than its competitive
- 9:59Ikea could cut costs without sacrificing
- 10:02quality this way they could lower their
- 10:03prices and still make a big profit to do
- 10:06this inar re imagined Ikea's entire
- 10:08business model first he bought a large
- 10:10rundown department store for around
- 10:12$1,600 it was a steal and after paying
- 10:15$75,000 for renovations Ina beautifully
- 10:18designed the store with Ikea's main
- 10:20Furniture offerings then Ina canel most
- 10:23of ia's product lines and sent out an
- 10:25advertising brochure announcing that
- 10:26they were now exclusively a furniture
- 10:28and domestic products business this
- 10:30would simplify the supply chain
- 10:32massively ingvar's new distribution
- 10:34strategy was now in motion Ikea would
- 10:36mail out catalogs just like they used to
- 10:38but customers would actually come to the
- 10:40store to buy a piece of furniture
- 10:42because of this Ikea no longer had to
- 10:43worry about shipping which reduced their
- 10:45distribution cost massively and thus let
- 10:47Ina achieve his initial goal maintain
- 10:49quality lower prices and still make a
- 10:51big profit no other Furniture business
- 10:54had combined mail order with a retail
- 10:55location so Ikea was pioneering a new
- 10:58and risky strateg
- 11:00but on opening day in 1953 inar saw a
- 11:02line of more than a thousand customers
- 11:04lined up outside Ikea he was actually
- 11:06worried that the Swedish buns he was
- 11:08giving out for free wouldn't be nearly
- 11:09enough for everyone or worse that the
- 11:11rundown building he bought would
- 11:13collapse under the weight of so many
- 11:14people thankfully though the building
- 11:16held and more buns were cooked just in
- 11:18time ingvar described that day as one
- 11:20long Rush of constant and joyous work
- 11:23and since Ikea's consistent quality and
- 11:24lower prices were irresistible to
- 11:26customers the following days didn't
- 11:28disappoint either the IKEA store became
- 11:30something of a local tourist attraction
- 11:32with people coming in from all over
- 11:33Sweden Ina even built a hotel with a
- 11:35pool right next to it it also helped
- 11:38that people had been skeptical of
- 11:39ordering low priced furniture from mail
- 11:41order catalogs so allowing people to
- 11:43come and see it themselves in store was
- 11:44hugely popular but by still sending out
- 11:47mail order catalogs Ikea could still
- 11:48reach customers in a very wide area and
- 11:51thus iners gamble was a big success but
- 11:54on a larger scale Ikea was still just
- 11:56one player in a massive industry and the
- 11:59biggest Furniture retailers saw Ikea's
- 12:01new methods as a threat ingvar didn't
- 12:04know it yet but Ikea had just made some
- 12:06powerful
- 12:15[Music]
- 12:21enemies in the mid 1950s Ikea was
- 12:24growing at record pace and to a large
- 12:26group of Swedish furniture dealers this
- 12:28was alarm
- 12:29all of Ikea's competitors still used the
- 12:31standard mail order model which meant
- 12:33they couldn't match Ikea's prices
- 12:35without becoming unprofitable because of
- 12:37this the National Association of
- 12:39furniture dealers tried everything they
- 12:41could to destroy Ikea before it outgrew
- 12:43them now at the time trade fairs were a
- 12:46crucial part of how Ikea and other
- 12:47furniture dealers got customers most of
- 12:50them just showed off brochures of their
- 12:51Furniture but Ina actually brought it
- 12:53with him and since his prices were
- 12:55unbeatable customers always flocked to
- 12:57Ikea's stands because of this the other
- 13:00furniture dealers tried to use their
- 13:01influence to disrupt Ikea in any way
- 13:04they could firstly they complained that
- 13:06trade fairs were just for showing items
- 13:08not selling them like Ikea did and so
- 13:10they managed to get Ikea banned from
- 13:12selling anything at the trade fairs but
- 13:14inar responded by creating subsidiary
- 13:16companies and selling furniture through
- 13:18them instead the furniture dealer's
- 13:20counter move was to ban all selling at
- 13:22trade fairs but Ina answered by showing
- 13:24off how much lower Ikea's prices were
- 13:26compared to theirs the furniture dealers
- 13:28then banned every exhibit from showing
- 13:30prices to which inar responded by
- 13:32setting up his own trade fairs in
- 13:34Sweden's largest cities it got to the
- 13:36point where the furniture dealers got
- 13:38Ikea and even Ina personally banned from
- 13:40attending or hosting any trade fairs but
- 13:43even then Ina still had them beat he
- 13:45snuck into a Trade Fair rolled up inside
- 13:47of a carpet and so despite every attempt
- 13:50to destroy Ikea the furniture dealers
- 13:52were unable to stop inar he was always
- 13:54too crafty for them they compared Ikea
- 13:57to a monster with seven heads every time
- 13:59they cut one off another one grew in its
- 14:01place and Ikea was now growing
- 14:03incredibly fast so before it could
- 14:05Eclipse them all the furniture dealers
- 14:07delivered one final and potentially
- 14:09deadly attack to Ikea in a letter to all
- 14:12Swedish Furniture suppliers the National
- 14:14Association of furniture dealers put it
- 14:16plain and simple if you sell to Ikea we
- 14:19will no longer buy from you in an
- 14:21instant Furniture suppliers began
- 14:22cutting ties with Ikea they could either
- 14:25sell to one small but growing company or
- 14:27to the entire industry and the choice
- 14:29was obvious for the vast majority of
- 14:31suppliers only a few Furniture suppliers
- 14:33remained loyal to Ikea but even they
- 14:35used fake addresses removed the logos
- 14:37from their vehicles and made secret
- 14:39deliveries in the middle of the night in
- 14:41order to avoid associating themselves
- 14:42publicly with Ikea this time the threat
- 14:45was real Ikea had a ton of customers
- 14:47waiting to buy furniture but no way to
- 14:49supply them and Ina had to act fast in
- 14:51order for Ikea to survive firstly he
- 14:54made sure to reward the few suppliers
- 14:56who were still helping him out whereas
- 14:58most furniture dealers took around 3 or
- 14:594 months to pay their suppliers Ina made
- 15:02sure they were paid within 10 days at
- 15:03most and treated like royalty secondly
- 15:06Ikea started making its own designs many
- 15:08furniture dealers refused to work with
- 15:10suppliers who sold them the same
- 15:11products they sold to Ikea but Ina
- 15:13realized if Ikea made some minor
- 15:15adjustments they could claim it was an
- 15:17entirely different product and win some
- 15:18suppliers back and finally Ina secured
- 15:21an emergency supply of wooden chairs to
- 15:23be made in Poland just a few years later
- 15:26Poland became one of Ikea's key
- 15:27suppliers because was completely Out Of
- 15:29Reach from Ikea's Swedish enemies back
- 15:31home thanks to all this Ikea was able to
- 15:34dodge a potentially devastating attack
- 15:36from its competition in ingvar's words
- 15:38the boycott only made Ikea stronger and
- 15:41now they had a stable Foundation of
- 15:43suppliers to rely on and Unique Designs
- 15:45unlike anything else on the market and
- 15:47all of this would lead to a very unusual
- 15:50breakthrough
- 15:51[Music]
- 15:58[Music]
- 16:05one day when Ina finished photographing
- 16:07one of Ikea's new tables as they were
- 16:09packing it back up one of his employees
- 16:11had difficulty fitting it into his car
- 16:13he noted that the table used up a lot of
- 16:15empty space so he suggested something
- 16:18that would change Ikea's course forever
- 16:21why not take off the legs shortly after
- 16:23they got their first prototype you could
- 16:26screw and unscrew the table's legs into
- 16:27position easily and and Ina instantly
- 16:29realized how beneficial this would be to
- 16:31Ikea selling items sold in pieces that
- 16:34are flattened to make transport easier
- 16:36or flat pack Furniture as they called it
- 16:38would be another turning point for Ikea
- 16:40because now they could take a piece of
- 16:41furniture apart Ikea's packaging became
- 16:44much more compact this meant the
- 16:45furniture could be stored and
- 16:47transported more efficiently and cheaply
- 16:49they spent less on packaging materials
- 16:51and there was much less chance of an
- 16:52item being damaged in transit in other
- 16:54words flat packing instantly cut the
- 16:56company's costs and made distribution
- 16:58faster fter and safer and remember prior
- 17:01to the 1950s you'd normally be waiting a
- 17:03while for your furniture to be made and
- 17:04delivered but now you could take it home
- 17:06with you the same day it was win-win
- 17:08plus all of this had another positive
- 17:11effect on Ikea's customers researchers
- 17:13discovered a cognitive bias which they
- 17:15called the Ikea effect where they
- 17:17realized consumers value products more
- 17:19highly if they've been partially
- 17:21involved in making them because many of
- 17:23Ikea's Furniture pieces now came in
- 17:25Parts customers actually had to build
- 17:26them at home and by physically putting
- 17:29the items together themselves they had a
- 17:30sense of Pride and ownership over the
- 17:32item which meant more of an emotional
- 17:34attachment to it and so they valued the
- 17:36item more highly for Ika this meant
- 17:38their customers had a higher level of
- 17:40loyalty to the brand and so finally
- 17:42after a decade of battling with their
- 17:43competitors stuck in their old ways Ikea
- 17:46had evolved beyond their influence Ina
- 17:48knew that Ikea was now perfectly
- 17:50positioned for Rapid expansion and his
- 17:52plans were more ambitious and Stranger
- 17:55than ever
- 17:57before before we get to to the next
- 17:59chapter it's time to answer a question I
- 18:01get a lot how do I make these videos
- 18:04well a big part of that is down to
- 18:05today's sponsor story blocks a curated
- 18:08stock library with everything you need
- 18:10to create high quality video all in one
- 18:12place I've been using story blocks to
- 18:14help make my videos for years now and it
- 18:16has over a million 4K and HD video clips
- 18:19templates songs sound effects images and
- 18:22more so for example say you're making a
- 18:24video about space you can literally just
- 18:26type space in their search bar and get
- 18:28countless great cinematic clips for your
- 18:30video you could then even change your
- 18:32search to music to find the perfect song
- 18:34to match honestly it's been such a
- 18:36timesaver for me and so if you're a
- 18:38content creator I highly recommend
- 18:40checking it out and unlike most other
- 18:42stock footage instead of paying for
- 18:43every single clip which is expensive you
- 18:46get unlimited downloads with a story
- 18:47block subscription so you can download
- 18:49whatever you want with no extra fees so
- 18:52to get started with unlimited stock
- 18:54media downloads at on price head to
- 18:56story blocks.com magnates click the link
- 18:59in the
- 19:06[Music]
- 19:11description after Ikea's success with
- 19:13their first store ingvar had decided to
- 19:15open a new store that was bigger and
- 19:17better in every way for the location
- 19:19ingvar chose Stockholm the capital of
- 19:21Sweden but instead of a spot in the
- 19:23Heart of the City he picked a location
- 19:25way outside basically in the countryside
- 19:28this way Ina got a massive discount on
- 19:29real estate so the IKEA store could be
- 19:32huge it was about the size of 8 and 1/2
- 19:34football fields and had three separate
- 19:36floors but if Ina was going to take on
- 19:38such a massive project he needed to
- 19:40perfect Ikea's concept and this is where
- 19:42he showed his true Brilliance inar
- 19:45designed the store in a way that
- 19:46exploited every aspect of his customer
- 19:49psychology it worked like this when a
- 19:51customer entered Ikea they took a slip
- 19:53of paper to write down a code for every
- 19:55item they were going to buy so they
- 19:56didn't have to carry anything around the
- 19:58shop despite its fast size the store had
- 20:00just one entrance and one exit which
- 20:02wasn't always the easiest to find people
- 20:05could wander around the different areas
- 20:06for a while but generally everything
- 20:08flowed in a single direction as
- 20:10customers were guided through the entire
- 20:11store in a one-way path it was almost
- 20:13like a bit of a maze with curves every
- 20:1550 ft to keep customers intrigued about
- 20:17what would be coming up next this also
- 20:20meant you were basically forced to look
- 20:21through all departments and see every
- 20:23item in the store before reaching the
- 20:25exit you don't just pop in and buy one
- 20:27thing you see everything they have to
- 20:29offer encouraging impulse buys for
- 20:31things you hadn't even planned to
- 20:32purchase with this in mind inar designed
- 20:35the layout in three main stages first
- 20:37was the showroom which was meant for
- 20:38bigger expensive things like kitchen and
- 20:40bedroom furniture then came the market
- 20:43line which was meant for smaller cheaper
- 20:44items like silverware and decorations
- 20:47and finally there was the warehouse
- 20:48where customers picked out the packages
- 20:50with the codes they wrote down and paid
- 20:51for them however whilst ingvar's design
- 20:54seems innocently logical on the surface
- 20:56there are three brilliant psychological
- 20:58tricks going on behind the scenes
- 21:00firstly every exhibit inside the store
- 21:02exploited something called the gruin
- 21:04effect which means a displays layout and
- 21:06lighting are designed to draw people in
- 21:08and make them take their time wandering
- 21:09around the more time customers spent
- 21:11inside Ikea the more likely it was that
- 21:13they made an Impulse decision to buy
- 21:14some piece of furniture in fact research
- 21:17suggests that the majority of purchases
- 21:18at Ikea are unplanned secondly since the
- 21:21store was so huge and it only flowed in
- 21:23One Direction it meant that customers
- 21:25better write down the code for the more
- 21:26expensive products at the beginning
- 21:27right away because otherwise they'd have
- 21:29to walk all the way to the end and start
- 21:31the entire maze again from scratch which
- 21:33could take hours and thirdly since more
- 21:35expensive items were at the beginning of
- 21:37the store by the time customers got to
- 21:38the cheaper items near the end the price
- 21:40of a new decoration seemed like a
- 21:42bargain compared to that of a massive
- 21:44dining table again this price anchoring
- 21:46leads to more impulse purchases as a
- 21:49result of all this Ikea became more of
- 21:51an experience than a typical shop you
- 21:53could spend hours there however inar did
- 21:55notice one problem in the mornings Ikea
- 21:58was usually full of customers but
- 22:00business always slowed down after
- 22:01lunchtime when customers went out for a
- 22:03meal but what if people didn't leave to
- 22:06get food then they could spend all day
- 22:08there inar figured that by opening a
- 22:10restaurant inside Ikea the food sales
- 22:12would not only generate extra money but
- 22:14people would stay at Ikea for more time
- 22:16and even better if the food was good
- 22:18people might come in just for a bite to
- 22:19eat and end up buying some furniture as
- 22:21well with these strategies in place Ikea
- 22:23was making more money than ever but Ina
- 22:26also had a stroke of good luck you see
- 22:28at the time Ikea was considered the
- 22:30cheapest Furniture business in Sweden
- 22:32but low prices can often lead people to
- 22:34thinking a product is of low quality as
- 22:36well but when an impartial Swedish
- 22:38design laboratory gave every item a
- 22:40quality test comparing Ikea products
- 22:42with more expensive competitors the
- 22:44results were astounding Ikea actually
- 22:46had superior quality across the board
- 22:48previously Ikea's quality had been
- 22:50stigmatized because of its lower prices
- 22:53but thanks to this report Ikea was now
- 22:55seen as both the financially sound and
- 22:57the more tasteful option because of this
- 22:59when Ikea's next new store opened in
- 23:011965 more than 18,000 people showed up
- 23:04on its first day ingvar's expansion plan
- 23:07was working better than he could have
- 23:08ever dreamed and Ikea was growing like
- 23:10never before by 1973 Ikea was making
- 23:13tens of millions every year and had over
- 23:15a thousand employees although oddly
- 23:17enough Ina still ran it like a small
- 23:19family business the main office was in
- 23:21an old barn on the Family Farm and yet
- 23:24they now had a successful formula they
- 23:26could replicate anywhere however Ina
- 23:29wanted Ikea to live forever long after
- 23:31he was gone and this would lead to a
- 23:33very controversial
- 23:35[Music]
- 23:43[Music]
- 23:48plan ingvar's dream was for his children
- 23:51to inherit the business but Sweden's
- 23:53inheritance taxes were extremely high so
- 23:55instead Ina hired an army of lawyers
- 23:57from all over over the world their
- 23:59mission was to make Ikea independent of
- 24:01any single country and protect it from
- 24:03any harmful Outsiders trying to take it
- 24:05over it took Ikea's lawyers more than S
- 24:08years of making shell companies
- 24:10foundations and trusts in every tax
- 24:12Haven in the world but in the end Ikea's
- 24:14corporate structure became an
- 24:15impenetrable and untaxable Labyrinth the
- 24:18original Ikea company became owned by a
- 24:20holding company whose profits are moved
- 24:22to a tax exempt nonprofit who later
- 24:24indirectly moves its money into the
- 24:26stitching Inka Foundation which which is
- 24:28based in the Netherlands completely
- 24:30apart from this is a trust which owns a
- 24:32Dutch holding company which owns another
- 24:33holding company in Luxembourg which owns
- 24:35Ikea's intellectual property if you're
- 24:37thinking all of this sounds very
- 24:39confusing you're right and that's just a
- 24:41grossly oversimplified version the point
- 24:43is that Ikea's complicated structure has
- 24:45led to controversy with many accusing
- 24:47the company of reorganizing itself in
- 24:49order to avoid paying taxes today 50
- 24:52years after this restructuring took
- 24:54place the foundation ingvar created is
- 24:56technically the fourth largest charity
- 24:57in the world
- 24:59but either way in the time it took Ikea
- 25:01to become a tax exempt Dutch charity
- 25:03ingvar was busy replicating the success
- 25:05in his first STS across the rest of the
- 25:07world and perfecting the formula even
- 25:09more each time by the end of the 70s
- 25:12there were more than 20 new Ikea stores
- 25:13in countries like Canada Switzerland and
- 25:15Australia and Ina's plans for the 80s
- 25:18were even more ambitious however Ina
- 25:21wasn't prepared for what was coming next
- 25:23the dark shadow of his past was catching
- 25:25up to him and it would launch him into
- 25:27the biggest control Ries of his
- 25:30life before we get to the next chapter I
- 25:32want to help you save time and money
- 25:34with today's video sponsor shipstation
- 25:37ship station integrates everywhere you
- 25:38sell online including Amazon Etsy eBay
- 25:41Shopify and more ship station then makes
- 25:44it easy to automate shipping tasks and
- 25:46manage your business's orders in one
- 25:48simple dashboard you can print shipping
- 25:50labels compare rates organize every
- 25:52shipment and automate delivery
- 25:54notifications and when you use ship
- 25:56station you get discounts up to8 89% of
- 25:59USPS and UPS rates so as your business
- 26:02grows you could be saving thousands on
- 26:04shipping costs ship station has been a
- 26:06big supporter of magnetes media for a
- 26:08while now and I know a lot of you guys
- 26:09have already started using it and been
- 26:11saving money on all your shipments
- 26:13however if you've been on the fence
- 26:14about joining now is the perfect time to
- 26:16check ship station out as you can get a
- 26:1830-day free trial if you use my link in
- 26:20the description no matter where you sell
- 26:23or how you ship make this year your most
- 26:25profitable one yet with ship station go
- 26:27to shipstation
- 26:28./n to sign up for your free 30-day
- 26:31trial today that's shipstation.com slm
- 26:40[Music]
- 26:45magnates during the 80s Ikea was growing
- 26:48at its fastest rate ever but Ina still
- 26:50saw everyone involved in the company as
- 26:52family he was famous for meeting
- 26:53employees with a big bear hug getting to
- 26:55know as many of them as he could and all
- 26:57around being loved by by everybody
- 26:59however not many people outside of Ikea
- 27:01personally knew inar he was just the
- 27:03owner of some giant swedish furniture
- 27:05company so when a journalist discovered
- 27:07that ingvar had been an avid Nazi
- 27:09Enthusiast in his youth his entire
- 27:11reputation was at stake in 1994 the
- 27:14journalist reached out to ingvar for
- 27:15comment to which ingvar wrote back
- 27:17saying he was willing to talk openly
- 27:19about everything after all Ina was
- 27:21indoctrinated into Nazi ideology through
- 27:23his grandmother but he was too young to
- 27:25think independently now that the
- 27:26terrible reality of the third right was
- 27:28public information he changed his views
- 27:30completely so inar thought that by being
- 27:32totally transparent about everything any
- 27:34controversy would go away once people
- 27:35heard his story however the journalist
- 27:37had come across two documents alleging
- 27:39that ingvar had attended a fascist
- 27:41meeting as late as 1958 at that point
- 27:44World War II had been over for a decade
- 27:46and Ina was 32 years old this was no
- 27:48longer a story about an innocent boy who
- 27:50had been indoctrinated by his family it
- 27:52was a story about a mature businessman
- 27:54who might just be an active Nazi and
- 27:56when the story broke out newspaper in
- 27:58all of Europe circulated the rumor Ika
- 28:00went into crisis mode and demanded
- 28:02answers from its founder ingbar wrote an
- 28:04open letter to everyone openly
- 28:06explaining the story of his
- 28:07indoctrination his involvement with the
- 28:09Swedish Nazi party expressing his
- 28:11regrets and begging for everyone's
- 28:13forgiveness as for the accusation that
- 28:15he was an active Nazi ingvar disproved
- 28:17it by saying that 1958 the year of the
- 28:19alleged meeting had been the year when
- 28:21Ikea's first store was being heavily
- 28:23renovated he was simply too busy with
- 28:25work to worry about politics in fact
- 28:27inar had not attended any such meeting
- 28:30and despite the news Fiasco this initial
- 28:32story caused Ina had done one thing
- 28:34correctly he was honest about everything
- 28:36and when people heard his version of the
- 28:37story the controversy died down at least
- 28:40that was until
- 28:421998 this time another news story broke
- 28:44out alleging that inba had financed the
- 28:46start of Ikea by borrowing Nazi money
- 28:49again another barrage of headlines
- 28:51rolled out in the newspapers but inar
- 28:53didn't really care about the claim that
- 28:54he had borrowed money from the Nazis he
- 28:56was Furious that anyone thought thought
- 28:58he'd borrowed money at all in his words
- 29:00they could have accused me of murder but
- 29:02not of borrowing money in the entire
- 29:04lifespan of Ikea Ina had never taken out
- 29:06alone so the claim was totally false
- 29:09this time though Ikea's employees didn't
- 29:11demand answers instead they offered
- 29:12their full support for Ina and he was so
- 29:14grateful that he broke down in tears
- 29:17however rumors of ingvar's involvement
- 29:19with the Nazis never completely went
- 29:21away for example throughout his life he
- 29:23had remained acquainted with a Swedish
- 29:25Nazi activist and Holocaust Den an Ina
- 29:27even invited him to his wedding and
- 29:29called him a great man it's also known
- 29:31that in the'80s some of Ikea's suppliers
- 29:33in East Germany were using forced labor
- 29:35and it's very likely that Ikea's
- 29:37Executives were aware of it and did
- 29:39nothing to intervene but either way
- 29:41despite the controversies surrounding
- 29:42inba's past Ikea was on its way to
- 29:45Conquering the world throughout the '90s
- 29:47Ikea built more than 70 new Mega stores
- 29:50and became one of the world's strongest
- 29:51Brands and in 2008 Ikea took the throne
- 29:54as the world's largest Furniture
- 29:56retailer Ikea's sucess uccess and the
- 29:58fact the company had remained private
- 30:00meant inar became one of the richest
- 30:01people in the world and yet he still
- 30:03maintained his Frugal lifestyle he lived
- 30:05in the same house drove the same old
- 30:07Volvo for 20 years and always flew
- 30:09economy Ina passed away at 91 years old
- 30:12in 2018 today Ikea has well over 450
- 30:16locations and so it's not surprising
- 30:18that some crazy stories have happened at
- 30:20Ikea stores there's a few troubling ones
- 30:23like when a 12-year-old boy ran away
- 30:24from home and got lost in an Ikea for 6
- 30:27days but there's also some heartwarming
- 30:29stories too like the couple who met for
- 30:31the first time at their local Ikea and
- 30:33decided to have their wedding there as
- 30:34well whatever you think of Ikea there's
- 30:36no denying it's one of the most
- 30:38fascinating companies around they've
- 30:40sparked several important retail
- 30:41innovations that other companies around
- 30:43the world now use and the story of
- 30:45ingbar's family goes to show what
- 30:47endless perseverance can achieve but if
- 30:49you want to hear the story of another
- 30:50Scandinavian company that makes you
- 30:52build what you buy you have to check out
- 30:54the messed up history of Lego just click
- 30:57the thumbnail on screen now and I'll see
- 30:58you there in a second cheers
About this transcript
This page contains the full transcript of The INSANE Truth About IKEA by MagnatesMedia, generated from the public captions YouTube serves with the video. The transcript has 5,778 words across 865 segments, with the original timestamps preserved so you can click any line to jump to that moment in the embedded player.
What you can do with it
Use the transcript to take notes, quote the speaker, build a study guide, generate a summary with ChatGPT or Claude via the YouTube Summary tool, or export it as a timed subtitle file with YouTube to SRT. You can also re-open it in the transcriber to choose a caption track available on the video.
Free YouTube transcript tool
YouTube2Text is a free YouTube transcript generator — no signup, no daily limit. Paste any YouTube link and get the full transcript instantly, with timestamps, click-to-jump, caption language selection, AI prompts for ChatGPT, Claude, and Gemini, and exports to TXT, SRT, VTT, or Markdown.