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by Andrew Johnson · 7,440 words · 1,095 segments · language en · Watch on YouTube

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0:04hello welcome back what' you think of
0:07that video
0:09huh it's a great video I've watched that
0:12thing so many times it it makes you
0:17think so let's look
0:22here so remember the video did contain
0:26some offensive language okay we got you
0:29got forgive third graders right you just
0:32gota right but I wonder would they make
0:37the same statements as
0:40adults did you listen to them I don't
0:44think any one of them I didn't hear a
0:46single person there in the group say
0:48well you know what I don't like these
0:51people yeah it was inter How likely were
0:54they to violate title
0:567 like not also what if they did it
1:00accidentally we still know that it's the
1:02bosses that Supreme Court says employers
1:04are responsible for the actions of their
1:06employees they're responsible for the
1:07actions they knew about or they should
1:09have known about so they should have
1:11known about this but at the same
1:16time what else can you do I mean there's
1:19only so much stuff you can it's like
1:22your health right you
1:25can eat all the right Foods exercise do
1:29everything the way you're supposed to do
1:30and still knock off kick off by the time
1:33you're 12 I mean it's just yeah it's so
1:37it is a risk but
1:39also if you have a
1:43strategy and you've done everything you
1:45can
1:47do Jerry's usually say what else could
1:50you
1:52do but if you wait till you get caught
1:56that's when you have the problems that's
1:57when you can't defend yourself
2:00right it's like uh you're driving down
2:02the road in a 60 M hour Zone and you're
2:04going
2:0680 and you wait till you get caught then
2:09you get a ticket for going 20 miles over
2:11the speed limit don't you right but if
2:13you slow down and go 60 the whole time
2:16or 61 or 62 I know how that works too
2:19but you're not you're not going to have
2:21problems and then if if a cop pulls you
2:23over for going 61 miles an hour in a
2:2760 and wants to give you ticket for one
2:30mile an hour first off that happens very
2:34very
2:35rarely and if it does you can go to you
2:39go to the judge and what's the
2:41possibility the judge is going to
2:42enforce that one mile an hour now I know
2:45there are some little cities where they
2:46do that but they they don't right you
2:49can say hey I didn't my kids were
2:51screaming in the back there's a thousand
2:53excuses that you have for one mile an
2:55hour do you have many excuses for going
2:5820 miles an hour over over this speed Li
3:01well a you my mom's in the back seat
3:04dying from a heart attack well maybe
3:06that's a good one to go for for but it's
3:10kind of tough so when we're watching the
3:13video so she was 100% successful with
3:15the kids at least for me I didn't see
3:17any of those kids missed the point now
3:20how long did it take the kids to fall
3:25for her
3:27game huh it was a very clear answer if
3:31you watch that
3:33video they gave a very specific answer
3:36they said in 15 minutes she says I
3:39watched how in the span of 15 minutes
3:40they turned in from wonderful children
3:42to nasty little
3:45Nazis
3:46wow 15 minutes and she's 100% successful
3:51then you watch the second part of that
3:55video
3:57yeah the second part the video um she
4:01asked one of those guys she says were
4:04you surprised at how uncomfortable you
4:06were in the first half an hour and the
4:08guy responds I was amazed at how
4:12uncomfortable I was in the first 15
4:16minutes wow so kids and adults both fell
4:22for her now now you say well she told
4:24the kids it was a game she didn't tell
4:26the adults come on you go to a meeting
4:31you're a government
4:33employee you go to a
4:35meeting mandatory meeting and they say
4:38blue PE people with blue eyes are
4:41inferior bad stupid ugly people who
4:45smell
4:46bad wouldn't you know something's up I
4:50mean come on you say well Barat gets
4:52lots of people I know he does but come
4:56on you go to a meeting your boss says
4:59okay instead of working at your office
5:00today I want you to go to this meeting
5:02and it says oh blueeyed people are
5:04really bad and stupid and ugly and all
5:06these terrible
5:08things wouldn't you figure out
5:10something's up I mean really and it had
5:13signs blue eyes are bad I mean you you'd
5:16figure that out and they fell for it
5:19still within 15
5:21minutes wow they knew it was a setup
5:25they still fell for it in 15 minutes now
5:28I like watching this video I've watched
5:30it so many
5:32times the second question I have for you
5:34is how successful was she so we I hope
5:38you agree that she was very successful
5:39with the kids I mean 100% successful
5:43with the kids they all got it right but
5:46was she with the
5:51adults okay so remember when you're
5:54watching the video and that one woman
5:56got in a real big argument with the
5:58teacher right the whole whole time I
6:00mean they're just arguing back and forth
6:02and back and forth and back and forth
6:04and um watching the
6:07video and she just gets so mad doesn't
6:09she right then after it was over so
6:13remember they made people with blue eyes
6:14put on collar so that they could see the
6:16colors of their eyes right then after it
6:19was over and they had lunch and they're
6:22doing kind of a a you know a reflecting
6:26on kind of what happened the teacher
6:29goes through and talks to all the people
6:32and almost all of them had her call
6:34their collars still
6:36on except there was one person who
6:40didn't didn't it it was that woman who
6:43got in a big argument fight with the
6:46teacher now so so why did she take why
6:49was she the only one who took her collar
6:55off then when it came time when they're
6:58doing the debriefing it comes time for
7:00her to talk she says
7:03well you don't need this for no
7:06discrimination she says I uh when you
7:10get older you know what discrimination
7:12like I don't need to be a a black person
7:15or a brown person to know what it's like
7:17to feel discrimination wait wait wait a
7:19second stop just stop for a
7:21second she was basically saying that she
7:25knows what it's like to be a black
7:27person she knows what it's like to be
7:30Asian person she knows what it's like to
7:32be an
7:34Aboriginal really okay I know what it's
7:37like to be a beautiful
7:42woman
7:44no can I ever understand what it's like
7:47to be a
7:49woman can I understand what it's like to
7:51be an ugly woman I can't I I
7:53cannot have that experience I'm never
7:56going to have that experience okay so
7:58she's arguing she says oh you don't need
8:00to know about this wait a second wait a
8:07second I have a problem with that How
8:10likely is she to violate title
8:147 not more so than some of the other
8:18people but so she missed the point of
8:20the whole exercise right she says oh I
8:22know what it's like no no no I don't
8:25care that she missed the point of the
8:27exercise I care why she missed the point
8:30of the
8:32exercise now it now it's really when I
8:35teach this class in person I always get
8:38people say well she had a closed mind
8:40and she was a bigot and she was wait a
8:45second
8:47stop it's really easy to blame her isn't
8:50it stop take a breath for a second was
8:55it her
8:56fault yeah she had a close mind no
9:00actually if you remember the first part
9:03of the
9:04video when when they first come in
9:07wasn't she the first person who said
9:09this bigotry and blue eyes people and
9:12all is bad wasn't she the one that stood
9:15up out of all the group she stood up and
9:17she says no this is wrong we should you
9:20can't do this this is bad right so she
9:24was the most vocal saying that
9:27discrimination is wrong at the beginning
9:29and at the end she says well I know what
9:31it's like to be am
9:35myor something changed didn't it she
9:37actually instead of going the right dire
9:39she actually went the wrong direction
9:43she missed it didn't she it can say well
9:45she no she really she was making an
9:48argument at the beginning she made the
9:49argument because this is really powerful
9:51this is important at the beginning she's
9:53making an argument she says this is
9:55wrong stop it don't do it and then she
9:58says well oh you know what I know what
10:00it's
10:02like wow wow and then that other woman
10:06in there says you don't know what it's
10:07like you don't know what it's like to be
10:09a black woman waking up every day and
10:11say you can't know what it's like
10:14exactly but why did she miss
10:17it that's what I care about why did she
10:20miss
10:22it whose fault was it the teacher oh yes
10:28it was the teacher's fault
10:30oh that teacher was it was completely
10:33the it's easy to blame her is it it's
10:35easy to blame it was the teacher's
10:38fault right absolutely now let's think
10:41about the
10:42kids we showed the video of the kids
10:44first didn't we so they've got the video
10:47of the kids the kids got a chance to be
10:49in both
10:51groups right they got used to be in both
10:53groups um where's my
11:00so kidss got a chance to be in both
11:04groups did the
11:06adults no no no there's a there's an old
11:10myth they say that you only use 10% of
11:13your
11:14brain that is a myth if anybody says you
11:17only use 10% of your brain they are
11:19wrong you use 100% of your brain that's
11:22what your brain is there for but you use
11:26different parts of your brain for doing
11:30different things for instance if you
11:32have a concussion bunk on the head and
11:34it kills the part of your brain that you
11:35use to see you are now blind even though
11:39your eyeballs work your brain cannot
11:41process that right or it has you ever
11:44met somebody who had a stroke all of a
11:46sudden they can't use part of their one
11:48side of their body or their speeches
11:50alert because those parts of the brain
11:52died and the other parts of the brain
11:54takes a while for them to to rewire and
11:56sometimes they can never rewire so you
11:59use all of your brain no matter what
12:02somebody tells you right but what's more
12:04interesting is they can actually tell
12:07what parts of your brain you are using
12:10at any moment it's called a spec scan if
12:12you care about it I don't care it's
12:13called a spec scan but what they do is
12:15they inject you with a radioactive sugar
12:18and then they look at what parts of your
12:20brain are eating that sugar and that's
12:22where you're doing all the processing so
12:24they can actually tell what part of your
12:25brain you're using so
12:29little chart
12:31here here's your
12:34brain there's your brain right turns out
12:38when you're in a bad mood there's a
12:40little spot in your brain that gets very
12:44active right it does a lot of processing
12:47right so you're just going all this this
12:49little part of your brain is just going
12:50crazy right right now this is your
12:53brain when you're in this is when you're
12:56in a bad mood right so your brain when
12:58you're in a bad mood is like
13:00that when your brain when you're in a
13:03good mood your brain is like
13:06that did you know that you are
13:08physically smarter when you're in a good
13:11mood you are you are physically smarter
13:15when you're in a good mood that's pretty
13:17crazy stuff so so they say don't drive
13:20and talk on the cell phone right even
13:22handsfree you driving and talking on the
13:24cell phone is not a good idea
13:27right maybe
13:30if you're driving and you're having a
13:32pleasant conversation with your friends
13:35you're probably okay because your brain
13:36is bigger but what if you get
13:39mad you don't have enough brain power
13:42there to drive the car still have you I
13:44like I like to
13:46call this little brain stupid
13:50mad you ever gotten stupid mad you know
13:53what I'm talking about right so stupid m
13:55is where you're so mad you can't even
13:57think so you're driving down the road
13:59and somebody whips in front of you and
14:00you hit the brakes and you almost crash
14:02into and you go that guy cut me off you
14:05get stupid man and you know you're
14:07stupid right you know it right you
14:09cannot control it you're still
14:13going wow you're actually physically
14:17dumb when you're in a good mood when
14:20you're smiling did you know when you
14:21smile you actually increase blood flow
14:23to your brain no this is a physiology
14:25class isn't it but you're actually in a
14:27better mood you're you're it makes you
14:29into a better try frowning walk around
14:31like this for half an hour you will get
14:33a headache right if you ever get a
14:36headache try smiling it will help part
14:38of that headache go
14:40away W great little trivia there right
14:43now let's think about that
14:46so that
14:48woman did she have a good
14:53day do you think she enjoyed anything
14:55about that
14:57experience I don't I don't I bet you
15:01when she came home she opened the door
15:04and her little kitty goes meow and she
15:05proba kicks the cat right because she
15:07was so
15:09upset yeah yeah yeah now the kids they
15:12got a chance to be in both sides didn't
15:14they right adults okay have been harder
15:17I I don't know how she would have done
15:18it but harder but at the same time think
15:21about that woman she was humiliated
15:24wasn't
15:26she wow she was humiliated did she
15:30deserve to be
15:32humiliated she actually was humiliated
15:35because she made the right response
15:37originally so the teacher actually
15:39taught her to do it the other way around
15:42now let's watch let's think about the
15:43video the video did the kids first and
15:47everybody's watching him watching the
15:49kids and the kids said I hate him I hate
15:52him good right and we're laughing at the
15:56kids and they're fun and you can see
15:58that they're having some troubles with
16:00this but it's kind of light and because
16:02they're kids and it's fun to watch kids
16:03even when they say some bad words it's
16:05still when my son says
16:08truck it's we laugh and giggle he
16:11doesn't know what he's actually say
16:14so they got a chance to have both brains
16:17didn't
16:18they and they showed that first now
16:20imagine that video if they had done the
16:22adults
16:24first it wouldn't have worked would it
16:27because that teacher was pretty much a
16:30mean person there with the adults with
16:32some of those adults was she was where's
16:35your parents and she's asking oh I mean
16:37that was pretty terrible but the way the
16:40video was set up is you got the happy
16:42brain at first you got to watch the kids
16:44hit him I hit him in the gut and you
16:46watch that little
16:48kid they were fun to watch then you saw
16:52the adults right so your your brain was
16:55happy and then it got so I love watching
16:58people watch the
16:59I'm a people Watcher especially when it
17:01comes to this video when I when we're
17:03watching the kids everybody's they're
17:05leaning forward and they're laughing and
17:07stuff like this then they go with the
17:09adults I see people with their arms
17:12crossed I see people with their legs
17:14crossed I see people that
17:17laugh you can just feel the tension in
17:21the room when it comes to the adult
17:23section think about how terrible that
17:25video would have been if they showed the
17:28adult section
17:30first okay now that woman never got a
17:33chance to feel good did
17:36she she didn't now they also said
17:39something I said to I said I told you
17:41that companies that Embrace title 7 that
17:43Embrace diversity make more money and
17:46there's a reason for
17:47this so let's look back back at our
17:50brain so there was a part in in the
17:52video and the teacher
17:55said when the kids were doing the card
17:58packs you know the the flashcards for
18:00addition or words or whatever it was
18:02they said when they were on the bottom
18:04group their performance was low when
18:06they were in a top part their
18:08performance was
18:10higher now this makes sense doesn't it
18:12because if you're in the top group and
18:14you're feeling good about yourself your
18:15brain's actually bigger and you're
18:17smarter and everything and when you're
18:19in low group you're stupid yeah you
18:21stupid angry you get the point right but
18:24then here's what was interesting they
18:26said they sent it to Stanford and review
18:29and they found out that after the
18:30experiment was over the student
18:33performance was even higher throughout
18:36the academic year now think this is this
18:39is amazing think about this they were
18:42actually smarter at the end of this
18:46experiment wouldn't you love to take a
18:48class where in two days you were going
18:50to be significantly smarter for the rest
18:53of the year and she says we don't know
18:55why that happened actually we do
18:59actually we
19:00do
19:03so he said this is your stupid mad brain
19:08this is your happy
19:13brain and this is your brain on
19:18drugs no no no but think about she said
19:23that they kept saying we felt like a
19:26family right we knew how to hurt each
19:29other we knew what it felt like and we
19:30knew we weren't going to do that
19:33again now how would you like to work for
19:36a company that treats you as a member of
19:38the family they said we Embrace
19:41diversity we like this stuff you can
19:44help us make more money right I told you
19:48about my ex- sister-in-law she helped
19:50the company make a lot more money right
19:53now when you go to to a a place like
19:55that and you see some disabled people
19:57working
19:59doesn't it kind of make you want to help
20:02the company out a little
20:03bit I don't know if you're a brown
20:06person and you go to a store and you see
20:08brown people working there doesn't it
20:11make you a little bit more comfortable
20:12than if everybody looks so hav have you
20:15ever I've traveled all over the world
20:17I've been to a lot of time a lot of
20:19situations where I'm the only one that
20:21looks like this I mean I am it thousands
20:24of people I am the only one that looks
20:26like this
20:28it's it it always makes you feel a
20:30little weird you just it's not scary
20:33it's just it you you you just it gets
20:36you a little bit off balance and when
20:37you're a little bit off balance your
20:39brain isn't working so they said we were
20:41kind of like a family now what's going
20:43to happen if you're working would you
20:44rather work for a company that treats
20:45you like a robot treats you like a
20:47criminal or treats you like a family
20:50member family so they start to you start
20:53to actually get smarter at the longer
20:56you've been working with in this company
20:58and you start to look forward to go to
21:01work so remember I told you in the in
21:03the like second day of class I said
21:06students who are involved in student
21:08government and student clubs see their
21:11grades go
21:13up this is why because if you got all
21:16your family your friends then you want
21:18to come on campus don't you what if you
21:20don't know anybody your first day
21:22remember your first day of class come
21:23going to school you didn't know anybody
21:26you're like what everybody's
21:29and then toward you go towards the end
21:30of the quarter everybody's laughing and
21:32giggling and having fun it's a lot more
21:33fun isn't it it's the same way with work
21:37so they actually make more
21:40money wow wett later on here here in the
21:44little bit you're gonna see how
21:45tremendously powerful this is this isn't
21:48just weird Andy stuff this is stuff
21:50that's GNA kick kick off pretty crazy
21:54so there's a uh phrase called sneak
21:57around and catch people doing things
21:59right see a lot of people try to catch
22:02you doing things
22:03wrong cops primarily cops policemen
22:08their job is to stop you from breaking
22:10the law right now they do other other
22:12great stuff but that's their main
22:15mission right you're driving down the
22:18road and you see the lights behind you
22:20is it ever a happy situation do you ever
22:22go like oh yeah I you're not because
22:26you're like oh no what did I do wrong
22:29the tail light out my plates valid
22:32where's that silly insurance card right
22:35you're like going you got a thousand
22:37things going through your brain right
22:39and it makes your brain shrink down and
22:41the policeman says Hi how are you doing
22:43today and you
22:44go because your brain is stupid and
22:47you're small and you're you're you're
22:48nervous and yeah got so there's a
22:54management there he says instead of
22:55sneak around catch people doing
22:57something wrong try to catch people
22:59sneak around and doing things right now
23:01we've all seen the videos where the
23:04policemen do something help people do
23:07find out they've done something right
23:08they do act of kindness and they way
23:10more they don't get the ticket they do
23:11act of kindness there's a couple TV
23:13shows where you've got some some judges
23:15and they say let's talk about your
23:16speeding ticket and then they giggle and
23:18laugh and they the judge says okay let's
23:20forget the speeding ticket you're going
23:22yeah that's kind of kind of good I like
23:24how that works right same thing so we
23:26used to have this shop this store in
23:28United States clo Future
23:31Shop they are gone right you do not see
23:35them in the United States they filed for
23:37bankruptcies because fugure shop taught
23:40their employees how to
23:42steal that's why they're gone now you
23:44can see them up in
23:45Canada uh but you can't see them in the
23:47United States because of inventory theft
23:50so I went to Future Shop once and I was
23:52going to buy a microwave oven they had
23:54an ad for a microwave oven and it was
23:56like a hundred bucks and so I go in in
23:58there with a hundred bucks and I walk up
24:00to an employee says Hey I want to buy
24:02this microwave in this
24:04ad and the guy says to me we don't have
24:10any go no the ad just came out right
24:14that just came out he says we don't have
24:16any I said you know I drove a long way
24:19to come in to buy this can you go in the
24:21back and look the inventory and see if
24:23he can find it he says sure he comes
24:26back he says we have two I said well I'd
24:32like one please he
24:33says okay come over with me it goes to
24:37computer he types into the computer he
24:39types for a little bit he says what's
24:41your name I said Andy types in Andy
24:46what's your last
24:48name Johnson I'm thinking why does he
24:51want my last name to buy a computer I'm
24:52going to pay cash right he says what's
24:55your address I said I don't want to give
24:57you my address I don't want on your
24:58mailings or extended warranties or
25:01anything like that it's just I just I
25:03just want to pay cash he says got to
25:05have your address I said I don't want to
25:06give you my address there's no reason
25:08I'm paying cash he says I cannot sell it
25:11to you unless you give me your
25:13address I go that's
25:16weird okay so I gave him my
25:19address so then he says see that line
25:22over there I go yeah he goes go stand in
25:27it okay to puss my goodness so then I go
25:30stand in the line to the next person he
25:32was in a little bit better mood but not
25:35much and he's asking everybody for their
25:38name and their address comes up to me he
25:40says what's your name what's your
25:41address I say I already told the other
25:43guy on the computer he says I know it
25:44computers can't talk to each other I
25:47have to enter it in it's weird I don't
25:49know why I have to enter it in this
25:51computer I'm sorry
25:53right okay so I give him my address now
25:57what's going going on here you're going
25:59to find out so then I go to the cashiers
26:04which is right at the at the door right
26:07and um I go standing in line and the
26:09manager manager thing is taking
26:12everybody's
26:14information and then they have the
26:16product brought up right he's asking
26:18everybody what's your name and what's
26:20your address so three times they asked
26:23me my name and address okay so now I'm
26:28in line and the store starts to close
26:30and you know how that works right they
26:32start to do one of these numbers on you
26:33they start turning off all the lights
26:35and you're like going oh okay time to
26:37get out of here that's what they were
26:38doing right so they're closing up turn
26:40off all the
26:41lights and I'm I'm close to the doorway
26:44and all the employees have to leave
26:46through the front
26:47door right but before they leave they do
26:51a little dance with the
26:54boss and I got to watch him
26:57dance and the way they do
27:00that is the guys lean over against the
27:04wall and the manager pets them down
27:09right goes over their whole body right
27:13if there are woman they still get fed
27:16felt up by the creepy
27:18boss no women not only got felt up by
27:22this creepy boss he would open the purse
27:25up and look through the contents of the
27:27purse and as a customer I could see the
27:30contents of their
27:34purse
27:37wow how would you feel working at that
27:40place well I know how I feel working at
27:43that place little tiny brain right
27:46little tiny
27:48brain okay how many of us would feel
27:51humiliated working they're getting felt
27:54up by the
27:56boss wow wow wow so you saidwell I don't
27:59really care you don't huh can you
28:01imagine if your one of your parents or
28:03your friends come pick you up after work
28:05to go see a movie or something and they
28:08see you get felt
28:10up I tell you what if I'm your friend
28:13and I'm picking you up and I see you
28:14getting felt up I say oh that looked
28:16like a nice rub if your boss just gave
28:18you would you give one to me just like I
28:21mean you know you're going to have fun
28:22with it you're going to mess with them
28:24and they're going to
28:25be tiny dot great now they were doing
28:29that to
28:30stop their employees from stealing right
28:34the reason they entered it your my name
28:37and address in three different computers
28:39is they were tracking the inventory as
28:41it went from one place to the next
28:44trying to find out where it went away
28:47was a theft control device terrible
28:49theft control device it didn't work now
28:51let's say we're working
28:54there and we have one person in the
28:57store that knows how to get stuff past
29:00the boss so let's say it's me right so
29:03we're all we've got 20 people we all
29:05work there at the stores were humiliated
29:07on a daily
29:09basis and all of a sudden you realize
29:13that I know how to get stuff past the
29:16system you're humiliated on a daily
29:19basis are you going to tell on
29:25me probably not in fact could I start to
29:29become the hero of the
29:32office yeah D get some more steal some
29:35stuff from me I don't even care if I
29:36want it get did you just see what
29:39happened they trained their employees to
29:42steal that's not what they were trying
29:43to do was it no they weren't trying to
29:46train their employees to they were
29:47trying to train their employees not to
29:49steal but they ended up training their
29:50employees to
29:54steal the teacher trained that woman
29:58to violate title 7 didn't mean to that's
30:01what which that's what ended up
30:04happening
30:06wow Airlines okay there's two airlines
30:09that we want to talk about one is called
30:12Delta Delta Delta is what's called a
30:14long hul
30:17carrier
30:20so
30:22Delta makes their airplane
30:25flights like that
30:28big long
30:31distance and then you have another
30:33company called Southwest Airlines
30:36Southwest Airlines is a short hop
30:40carrier so here's a short hop right so
30:43Southwest and
30:45Delta
30:47now what are the two most dangerous
30:50times on an airplane
30:54flight takeoff and Landing those are the
30:58two most dangerous that's when people
30:59die more than anybody else right um so
31:04Southwest Airlines has a significantly
31:09more dangerous business model right yet
31:14they're one of the safest Airlines to
31:16fly okay so Southwest Airlines until
31:19just recently had only two deaths from
31:24airplanes so one of the death came from
31:28the the airplane was taking off during a
31:31snowstorm and one of the passengers
31:33decided he didn't want to wear his seat
31:35belt so they were trying to take off
31:38during the snowstorm they said nope not
31:40going to happen so they aborted and they
31:43skid It Off The Runway and crashed right
31:46so he went flying through the air bunked
31:49his head and died so that's one fatality
31:52they have also they had a the second
31:54fatality was after they ran off the
31:57Runway they had a car and killed
31:59somebody in the car so they had two and
32:01then fairly recently there was an
32:04accident where one of the
32:08engines like ate a bird or something
32:10like that and it broke the engine and a
32:13piece of the engine flew through the
32:15window of the airplane broke the window
32:18and then it sucked the woman who was
32:20sitting there out the window and die
32:22right so three deaths right let's look
32:26at Delta
32:33so okay six crew members 83 passengers
32:39killed okay 11 crew members 128 of the
32:44152
32:46killed two of the seven crew members
32:49killed 12 of the passengers killed you
32:52you you see a trend here 26 passengers
32:55were killed 137 passengers were killed
32:5826 passengers were killed 47 air
33:01passengers were killed 125 passengers
33:04were
33:06killed
33:10wow
33:12wow
33:14um yeah yeah yeah Delta Delta filed
33:19bankruptcy in
33:202005 okay they filed for bankruptcy in
33:242005 okay when they filed bankruptcy
33:26they said hey we're too big to fail
33:30right United States needs this they said
33:32Government Federal Government would you
33:34give us a bailout would you give us some
33:36money because we're going to go under if
33:37you don't give us some money so the
33:39government gave them some
33:41money A lot of times when the government
33:43gives you a bailout like that you don't
33:45necessarily pay it
33:48back Southwest Airlines at at in5 the
33:52government said hey Southwest Airlines
33:53we had to give Delta some money and we
33:55gave some other airlines money how much
33:57do you need
33:58and they said we don't need any money
34:01we're
34:02profitable we've been Prof in fact they
34:04operated for 17 years without a loss
34:07until 2008 which we know what happened
34:092008 the economy sank and they had
34:11purchased fuel on What's called the
34:13Futures Market which means that they
34:15bought the fuel in advance and then the
34:17price of fuel dropped but they were
34:19paying more than everybody else and so
34:21it was a financing problem and then they
34:23came back to profitability shortly after
34:26that and they're they a very profitable
34:28company so now they're safer they're
34:31more
34:32profitable wow what's the difference
34:34between these two so I was flying on a
34:35Delta Airline flight it was an
34:37international
34:39flight we we land in CAC and you know
34:42whenever you land in CAC they always say
34:44please remain seated till the plane
34:46comes to complete stop please wear your
34:48seat belts until it comes stop right you
34:51know you've heard that thing a thousand
34:52times right so they we land they start
34:56to say that and then they get after they
34:58said please you sir sit down sit down
35:02you sit down we're not moving this
35:04airplane till you sit down and put on
35:06your seat
35:08belt the flight attendant is screaming
35:10at this poor dude over the intercom in
35:13the
35:15airplane it's an international
35:18flight what's the possibility that
35:20person doesn't speak
35:24English pretty good
35:27pretty good wow I was flying on
35:33Southwest and we come in for a landing
35:36and they get on the the flight attendant
35:38gets on the
35:41microphone and they
35:43say we love you you love us we are
35:50faster than the bus please remain seated
35:54till the plane comes to complete stop
35:55because something can happen and you get
35:57hurt in we love you we don't want
35:58anything like that to happen thanks for
35:59flying Southwest compare that to sit
36:02down sit
36:04down
36:05wow okay so Southwest is more profitable
36:08it's safer the employees love working
36:11there ask next time you fly Southwest
36:12Airlines ask an employee now Southwest
36:16Airlines is
36:17safer more profitable they also pay
36:20their employees
36:22more yeah yeah yeah so
36:25airplanes have something called a
36:28turn a turn is when sitting on the
36:31ground right so a turn is how long it's
36:34sitting on the ground between when it's
36:36ready to take off and if you think about
36:38an airplane how much money does an
36:40airplane generate when sitting on the
36:43ground doing nothing nothing it's
36:45costing
36:46money so Southwest Airlines said to
36:50their employees
36:52look if you can help us get the turn
36:56rate down
36:59we will split the profit difference with
37:03you so a typical term is about an hour
37:08and 20
37:09minutes that's what it takes Delta to
37:11turn their
37:12airplanes Southwest Airlines can turn an
37:15airplane in less than 20
37:18minutes think about an hour a
37:20multi-million dollar asset not being
37:22used for an hour now let's be fair
37:26they're going on shorter flights so they
37:27don't have to refuel but at the same
37:29time it's very different South Delta
37:32says no no no no these employees do this
37:35these employees do this you ever fly a
37:37Delta that's got multiple hop you'll see
37:39all sorts of people come in and they
37:40clean up the airplane between between
37:42the stops Southwest Airlines has people
37:45do that too but they also you'll notice
37:47that the the crew members are actually
37:49helping clean you'll actually see the
37:50pilot coming at and helping clean or
37:53load luggage so you fly Delta you get on
37:56the plane they used to had the door open
37:58now they don't have the door open as
37:59much right so you see the co the the
38:02pilot sitting there drinking a cup of
38:03coffee waiting for everybody to get the
38:05plane ready to go I hope it's coffee
38:06right with those flight records you
38:08don't
38:09know but they're not doing it right and
38:13so it's your job is this your job is
38:15this Southwest Airline they're like a
38:17family they say hey let's all get
38:19together and do this and let's incre
38:22wouldn't you rather work for a company
38:23where everybody's working together
38:25versus get the pilot says hey get me
38:28another cup of
38:30coffee I would I
38:33would
38:36wow Kmart versus
38:39Walmart
38:41Kmart yeah think about Kmart and Walmart
38:45don't they both sell the same thing I
38:47mean you want a
38:49toaster you can go to Kmart or you can
38:51go to Walmart and it's the same toaster
38:54isn't it yeah they're the same one is
38:56very successful the largest company in
38:59the world
39:01one is bankrupt and going to go under
39:04and they're going to go away completely
39:06his owned by Sears that happens to be
39:07bankrupt and goingon to go away too wow
39:11so Kmart has had some troubles with
39:14employee
39:16theft you ever go into a Kmart look at
39:19the employees closely just kind of
39:21glance around and look at them a lot of
39:24times they look like they just got over
39:25the
39:26flu they don't look happy they're not
39:28like on oh this is fun they're like on
39:31no not so good right now Kmart had
39:34problems with inventory theft so they
39:36decided to do something called ciminal
39:40advertising so you go into the Kmart and
39:42you listen to the music you know the
39:45garbage music that you can't really
39:47stand but you don't even have notice it
39:49right so Kmart added a little voice in
39:53the background of that music that says
39:55Please Don't Steal
39:58please don't take things that don't
39:59belong to you pay for things you take
40:02from the store so it's in the background
40:04right so a reporter had heard about this
40:07recorded it then they took it to a mixer
40:11or something like that where they pulled
40:13those words out so you can hear it and
40:16then they played that for a manager at
40:19Kmart and they said hey you're trying to
40:23hypnotize your customers why are you
40:26hypnotizing your customers
40:28and Kmart's response was not what I
40:29expected they said
40:32customers our customers don't steal it's
40:38employees Walmart employees don't steal
40:41they just don't right pretty Walmart
40:44does not have problems like that like
40:45Kmart does now they're the same company
40:48they just don't so Walmart tells its
40:51employees look you guys are great
40:55employees we only hire the best you guys
40:58are the best now is there some truth to
40:59that yes because if you're the biggest
41:02company the most successful the highest
41:03net profits net revenue company in the
41:06world by definition that successful when
41:09you're number one right if you're the
41:10richest person it's Jeff Bezos
41:12successful well he just got to work okay
41:15is Jeff Bezos successful is Warren
41:18Buffett successful is Bill Gates
41:19successful yes if you're number one you
41:21are successful right they they're so
41:23they say
41:25look we hire good people people we train
41:28you guys you guys are great employees
41:30but we know sometimes inventory is going
41:34to get stolen it's a fact of life we
41:38appreciate that but if you can get our
41:43store below the national shrinkage rate
41:46shrinkage is was the term for when when
41:49merchandise goes away the national
41:50shrinkage rate for a store either
41:54Walmart or like us Kmart
41:58we will split the profit difference with
42:02you what do you mean so we're g keep
42:05track we're going to tell everybody how
42:07much we lose every day and if you get
42:09below the national average we'll take
42:11the profits savings on that and we'll
42:13split it with the
42:14employees so now you work at
42:17Kmart they treat you like a like a
42:20criminal then you go to work at Walmart
42:23all of a sudden Walmart says oh here's
42:24your $100 check this month because
42:27nobody stole or you guys got the
42:29inventory down here's your $200 check
42:31because everybody's getting this our
42:33inventory losses are going way down
42:35right so now we work at
42:38Walmart and you see I work at Walmart
42:41and you see I am stealing from the
42:45company what do you
42:48do am I your hero Future Shop you're
42:52going woohoo yes go Andy right I'm at
42:55Walmart you say stop it dude stop it
42:59right don't do this right you're taking
43:01money out of my paycheck when you do
43:04this see the different it's it's a
43:06different mindset it's a different way
43:08of thinking so I take students abroad
43:10all the time taking all these different
43:11countries told you about that after the
43:13virus is over I'll send you an email
43:15hope you can go with me but normally I
43:18take about 20
43:20students and I get these other teachers
43:22and they say 20 students how many
43:24teachers are going with you I said just
43:26me I'm the only teacher and they're
43:28going you can take care of 20 students
43:31going through Germany the land of beer
43:34and nobody gets in trouble nope nobody
43:36gets in trouble never had any never had
43:38anybody go to jail never had anybody get
43:40any troubles at all ever and I've been
43:43doing this
43:45for 17 years taking students abroad to
43:49other countries it's a lot of fun now
43:51how how do you do that right because
43:54everybody says no you know what what
43:56they're talking about there's always a
43:58jerk there's always somebody who's doing
44:01something right I said I'm not the
44:04cop I'm not I don't want to be the cop
44:06the last thing I want to do is take 20
44:09people to Germany and try to catch them
44:13doing something wrong right I want to
44:16catch him doing something right right so
44:18here's how I work it it's really easy I
44:21say to to my
44:22students if everybody is good I said
44:26this the very beginning the quarter in
44:27my in my class where I take students
44:29abroad I say if there aren't any
44:31troubles or any drama or if everything
44:34works out real well if everybody
44:37behaves I will be in a good mood and
44:41when I'm in a good mood when I grade
44:43your
44:44papers I like to give
44:46A's I do right it's fun giving an A
44:52but if everybody is bad if anybody is
44:56bad
44:58I get in a bad
45:00mood and how do you think I grade papers
45:03when I'm in a bad
45:06mood well not so favorably yes that is
45:11so if you see somebody being a
45:14jerk and get doing something to get into
45:18trouble could their behavior cause your
45:22grade to go down the answer is not maybe
45:26the answer is yes it
45:28will so when you see somebody doing
45:32getting ready to do
45:34something you tell them stop
45:37it now think about what this does it
45:40changes the whole momentum of the class
45:42so instead of saying he got they don't
45:45do that then they're they're looking out
45:46after each other aren't they they're
45:47like a teacher so when they see somebody
45:49do dude you're killing my grade so
45:52instead of me saying don't do that right
45:56I'll give you a bad well I don't care
45:57I'm going to flunk out of school anyway
46:00okay that doesn't I have no power do I
46:02right but what if all 20 other people
46:04all 19 other people in they're going no
46:07dude no no no no it changes doesn't it
46:11so it's a it's a family so if you see
46:14you have a relative and you see him
46:16doing something getting ready to drink
46:17and drive you see them they're drunk as
46:20they can barely stand up and they're
46:21going to drive home to
46:24Tacoma what do you say to them going no
46:27no no this is bad oh here let me start
46:30your car for you oh I lost the keys
46:32sorry I don't know let's find them
46:34tomorrow maybe we can find them you can
46:36sleep on the on the couch we can find
46:37this I'm sure they'll find it's dark now
46:39we can't you got the point right yeah
46:43yeah yeah pretty crazy stuff pretty
46:46crazy
46:50stuff so next time we talk we're going
46:52to talk about shamboo the whale and
46:56puppy
46:57poo you say wait how can Shamu the
47:02whale and puppy poo yeah poo poop crap
47:06shyen
47:07M how can that be related to business it
47:11is and I'll get that with you when I see
47:14you next time thanks

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