Starting a $120K/Month Cleaning Business From Scratch — Transcript

Full transcript

1. 0:00want to know how you too can start a
2. 0:01cleaning business and scale it to a
3. 0:03hundred and twenty thousand dollars a
4. 0:05month in a little over five years the
5. 0:07owner of queen bee cleaning services who
6. 0:09started from home achieved just that
7. 0:12with a startup cost of five thousand
8. 0:13dollars
9. 0:15[Music]
10. 0:19in this episode we are talking to chris
11. 0:21about how he managed to scale from zero
12. 0:23employees to 25 in such a short time
13. 0:26chris started out as an immigrant
14. 0:27working different jobs until him and his
15. 0:30wife started this home cleaning business
16. 0:31in 2015. with a total sales of 3.2
17. 0:35million dollars chris was called to the
18. 0:37annual maid services summit as a guest
19. 0:39speaker
20. 0:40the cool thing about this platform is
21. 0:42that these customers are ready to buy
22. 0:44i use a lot of text marketing instead of
23. 0:47using email marketing
24. 0:49what would be the secret you would say
25. 0:51to be successful to be most profitable
26. 0:53you will see the sales within two months
27. 0:55and you'll thank me later
28. 0:56it's being one of my keys to fast growth
29. 0:59in this episode we're going to talk to
30. 1:01chris about the mistakes he made in the
31. 1:02business one small mistake also that led
32. 1:04to a hefty fine and how he used
33. 1:07marketing to make things work in his
34. 1:09business and how you guys can start your
35. 1:11own cleaning business and not make the
36. 1:12same mistakes
37. 1:14what are you doing that's working on
38. 1:15craigslist
39. 1:16a job like this will we will run about
40. 1:19400 to 500
41. 1:20i think it's the best time to start a
42. 1:22cleaning business
43. 1:23not everyone is doing that it's
44. 1:25definitely something that every every
45. 1:26business you'll implement i promise you
46. 1:28guys if you work your database it's a
47. 1:30goal mind there
48. 1:32this is the key to grow your business to
49. 1:34the next level
50. 1:35make sure you subscribe to our channel
51. 1:37like this video hit that bell you don't
52. 1:38miss any videos and let's go talk to
53. 1:40chris about their incredible
54. 1:42growth story in this business
55. 1:45hey chris
56. 1:46hey i'm paul good to meet you good to
57. 1:48meet you how you doing good let's dive
58. 1:50into it all right sounds good
59. 1:52[Music]
60. 1:55all right you guys we're not going to
61. 1:56slow chris down he's got a busy day
62. 1:58ahead of him so we're going to ask
63. 1:59questions and work at the same time uh
64. 2:02chris let's dive into your story about
65. 2:03queen bee cleaning services and how you
66. 2:05ended up starting it yeah can we can
67. 2:07work and yeah
68. 2:08so it's it's a pretty fun story you know
69. 2:11i was selling cars all the time
70. 2:13um you know making good money uh my wife
71. 2:15was the one who started the idea he's
72. 2:17like we should start a clean company i
73. 2:19just didn't see myself doing it i said
74. 2:21no but i'm glad that she convinced me
75. 2:23because i decided to observe uh the
76. 2:26website and just taking the calls myself
77. 2:28and three months in you know she was
78. 2:30making more money than i was at at that
79. 2:33time i decided to quit my job and go
80. 2:35full in is it a good time to start a
81. 2:37cleaning business or not i think it's
82. 2:38the best time to start a cleaning
83. 2:40business um you know after pandemic it
84. 2:42seems like everybody wants their home
85. 2:43clean uh
86. 2:44you know to give an idea on how much of
87. 2:47the demand is or last year or our
88. 2:51monthly revenue was 60 000 now we're
89. 2:52like 120 a month so it's like double and
90. 2:55sometimes we turn jobs away so you can
91. 2:57start a job tomorrow and i promise you
92. 3:00you will have your first customer within
93. 3:01days i bet and we'll talk about the
94. 3:03expenses the startup costs everything
95. 3:05you guys need to know to be successful
96. 3:07[Music]
97. 3:10all right chris let's talk about uh your
98. 3:13startup cost and break down the 5000 how
99. 3:16you invested that for sure so the
100. 3:19original investment investment was five
101. 3:20thousand dollars so it was four thousand
102. 3:22dollars for a honda court i remember
103. 3:24it's a black court okay 2003 i remember
104. 3:26it very well a professional vacuum was
105. 3:28500 bucks
106. 3:30about another 300 in uh supplies and the
107. 3:33rest was just uh flyers and business
108. 3:35cards and that's it so that's it the car
109. 3:38costs the most yeah i think so yeah so
110. 3:40if you don't have a car you don't get in
111. 3:41this business what well a thousand bucks
112. 3:44i well you know you can start using your
113. 3:46your by the time you know i had a big
114. 3:47truck it was not a good idea to use a
115. 3:50big truck driving around you know the
116. 3:51gas yeah so that's why i i decided to
117. 3:54buy a small car but yeah you can you can
118. 3:56start with a you know small thousand
119. 3:57dollar car it doesn't matter i mean
120. 3:58you're going to make money very soon and
121. 4:00then you're going to upgrade your
122. 4:01vehicles nice what i'm saying for those
123. 4:03that do have a car right oh yeah they
124. 4:05can start they don't need to yeah so
125. 4:06they can start with a thousand dollars
126. 4:08for sure
127. 4:12let's talk about how your customers
128. 4:14today find you what platforms are
129. 4:16successful for you what are you guys
130. 4:18spending and anything else you can share
131. 4:19on that yeah for sure you know so we
132. 4:21only use three channels for marketing
133. 4:23okay so our main one is google ads
134. 4:26specifically google local leads so very
135. 4:28important for home services it's a new
136. 4:30platform that google came up with and
137. 4:32you get chairs by call but the cool
138. 4:35thing about this platform is that these
139. 4:37customers are ready to buy the second
140. 4:39platform it will be facebook and the
141. 4:42third one will be geld yeah okay so
142. 4:44we're spending about four thousand
143. 4:46dollars in google ads about seven seven
144. 4:48hundred seven fifty in yelp and uh a
145. 4:51thousand in facebook got it what's
146. 4:53bringing in most is it google google
147. 4:54that for sure yes well don't say much
148. 4:56because we got that hack coming up oh
149. 4:58yes for sure i'll have a hack for you
150. 5:00guys you're gonna love it everybody who
151. 5:02has a home service business this is the
152. 5:04key to grow your your your business to
153. 5:06the next level
154. 5:11sounds like we're going to go to your
155. 5:12storage that's right area yeah or
156. 5:15whatever you would want to call it
157. 5:16uh tell us a little bit more what we're
158. 5:18going to see there
159. 5:19how important it is maybe to get a
160. 5:21storage unit yeah instead of having
161. 5:22everything at home what can you share
162. 5:24yeah yeah so we're actually gonna be
163. 5:25dropping off all this uh dirty laundry
164. 5:27over there okay uh we're gonna be
165. 5:28picking up new laundry this is i'm gonna
166. 5:30show you the setup i have for my airbnb
167. 5:32customers uh what do i do what do we do
168. 5:34for them
169. 5:35and oh you know you know it it's going
170. 5:37to be pretty exciting okay well let's go
171. 5:39let's hop in our cars all right you guys
172. 5:41i'm excited we've done a couple of these
173. 5:43interviews with cleaning businesses it's
174. 5:44always interesting to see how people do
175. 5:46differently and what we can learn so
176. 5:48let's hop in and go
177. 5:56all right everybody this place is
178. 5:58actually familiar we've done an
179. 5:59interview here so check out that video
180. 6:01as well
181. 6:03hey chris give us a tour what's your
182. 6:05side airbnb and everything else for sure
183. 6:08let me show you
184. 6:09[Applause]
185. 6:11so this is storage we use this is um so
186. 6:14this is the laundry cart you know we
187. 6:15have a laundromat that is very close
188. 6:17they come and get it they come and drop
189. 6:19it off in bags and then i have one of my
190. 6:22employees actually make those packages
191. 6:24so all these packages what they have
192. 6:26it's uh pre-made packages for the airbnb
193. 6:29customers so yeah they have towels
194. 6:32linens pillowcases
195. 6:34uh du-bets everything um we have
196. 6:37supplies for the kitchen so for example
197. 6:39we have this washer the detergent
198. 6:42this is what you use to then clean the
199. 6:43dishwasher uh well
200. 6:45essentially you do replenish the airbnb
201. 6:48with all this so this is for the guests
202. 6:50essentially so we provide like a white
203. 6:52glove service for the host
204. 6:55they don't need to do anything we take
205. 6:56care of the cleaning the laundry and and
206. 6:59then the supplies
207. 7:04chris curious what sets queen bee apart
208. 7:07from your competitors what do you do
209. 7:08different
210. 7:09more unique
211. 7:10that sets you apart for sure so there's
212. 7:13actually two things
213. 7:14i will say the first thing it's having
214. 7:16an exceptional customer service
215. 7:19uh if you have a good customer service
216. 7:21you will see the difference in within
217. 7:23days so my customer service uh answers
218. 7:25the phone from seven in the morning all
219. 7:27the way to 11 pm seven days a week wow
220. 7:29so yes uh there's people you know that
221. 7:31get off from work late and when you know
222. 7:34when they try to call a company who are
223. 7:35they gonna call right the guys who's
224. 7:37actually answering the phone so
225. 7:38definitely that sets me apart seven days
226. 7:40a week seven to eleven and the other one
227. 7:42it's i have an online booking system so
228. 7:44you can go to my website and if you
229. 7:46don't want to talk to anyone you can
230. 7:48just go enter your uh information so how
231. 7:51big your home is it will throw you the
232. 7:53price and you can look and there right
233. 7:54there and then not everyone's doing that
234. 7:56not everyone is doing that it's
235. 7:58definitely something that every business
236. 7:59should implement online booking
237. 8:05what about your monthly overhead though
238. 8:07now that you're at 22 to 25 employees
239. 8:10what is the overhead monthly just to
240. 8:12cover costs and what's the most
241. 8:14expensive thing every month oh so our
242. 8:16most expensive thing is the labor um it
243. 8:19really is it comes down to you know we
244. 8:21have to pay good wages otherwise we
245. 8:23don't keep good people
246. 8:25or expense on labor is about 60
247. 8:2760 a month
248. 8:29and then i will say supplies that's
249. 8:31another 10 percent
250. 8:33and marketing operations
251. 8:36another you know 10 so you end up with
252. 8:39uh ideally 20 on the lowest 15 net
253. 8:42gotcha okay so your profit margins are
254. 8:44in that 20 to 20
255. 8:46okay
256. 8:48[Music]
257. 8:50for example if you want to run facebook
258. 8:52ads if you send the people from facebook
259. 8:55to your website most likely you they
260. 8:56will not convert because you have too
261. 8:58much information on your website i see
262. 8:59what you want to do is get click funnels
263. 9:02create a funnel which has only one
264. 9:04action and it's just you can generate
265. 9:06your quotes so what i do i just create a
266. 9:08funnel people click on my ad goes to
267. 9:10click funnels they enter information and
268. 9:12within five minutes they get the quote
269. 9:14that's awesome uh you guys click funnels
270. 9:16actually happens to be our sponsor today
271. 9:19and if you are a business and you want
272. 9:21to grow your customer base 100 people
273. 9:23maybe the next 100 days
274. 9:25click funnels is the place to go it's
275. 9:27not only for brick and mortar by the way
276. 9:29they're giving away 96 hours of free
277. 9:31brick and mortar training for you guys
278. 9:33but even if you're not a brick and
279. 9:34mortar business there's a ton of tools
280. 9:36out there that will help build your
281. 9:38business so check it out the details are
282. 9:40gonna be in the description below so
283. 9:41thank you for that
284. 9:43[Music]
285. 9:46you guys we're about to take you to the
286. 9:48actual airbnb house that chris and his
287. 9:50team are going to be cleaning
288. 9:52so follow with us we're on to the next
289. 9:53steps anything else you want to add no
290. 9:55that's it just follow us
291. 9:57[Applause]
292. 10:02okay you guys we're here at this
293. 10:04gorgeous
294. 10:05building that is currently an airbnb
295. 10:07house
296. 10:08your cruise here chris why don't you
297. 10:09take us inside and kind of explain what
298. 10:11they're doing and anything else you want
299. 10:13to share with us absolutely this and
300. 10:14going over come on so how many people
301. 10:16usually for this size of a house would
302. 10:18be working here
303. 10:19within about three people per unit
304. 10:21because usually we deal with big units
305. 10:23like this you know like three four
306. 10:25bedroom with two three bathrooms so we
307. 10:27usually spend about
308. 10:29three to four hours in each home because
309. 10:31we literally had to deep clean it top to
310. 10:34bottom uh to make it uh guest ready
311. 10:36again so we changed the laundry supplies
312. 10:38you know all the supplies for the for
313. 10:40the bathrooms and also the kitchen
314. 10:42supplies so we take time to do it
315. 10:45because we want the customers to get
316. 10:47five star reviews so what would a
317. 10:49customer pay for this kind of job a job
318. 10:51like this will we will run about 400 to
319. 10:54500 per turnover but that's included
320. 10:56everything that's laundry
321. 10:58supplies and cleaning and what would you
322. 11:01then i guess profit or net profit after
323. 11:04everything
324. 11:05um you end up with about twenty percent
325. 11:07uh of that so we
326. 11:09eighty dollars per job and we do about
327. 11:11uh 18 jobs of this yeah
328. 11:15[Music]
329. 11:18chris can you share any top resources
330. 11:21for small business owners out there that
331. 11:22really helped you as well yeah for sure
332. 11:24you know i i wish i would have learned
333. 11:26about this website it's called score.org
334. 11:29it's a hub where you can find anything
335. 11:31from how to create your business plan
336. 11:32how to create your marketing plan nice
337. 11:34and how to run your uh your number so
338. 11:36definitely it's free
339. 11:38most of the content is free and it's a
340. 11:41great resource that i still use to learn
341. 11:43more about my business okay that's
342. 11:44awesome you guys should check that out
343. 11:45but most importantly as well check out
344. 11:47upflip.com forward slash blog is very
345. 11:50similar to what he's talking about it's
346. 11:52all free there for you guys how to write
347. 11:53a business plan how to operate this this
348. 11:55that
349. 11:56we're there to make you successful
350. 11:58[Music]
351. 12:02let's discuss the services you offer i'm
352. 12:05really curious and about how you come up
353. 12:08with the different packages what are
354. 12:10most profitable or more popular than
355. 12:12others yeah
356. 12:13can you break that down for us yeah for
357. 12:15sure so we offer three different types
358. 12:16of service which is home service that's
359. 12:19for you know homeowners we do move outs
360. 12:22and move-ins and we do airbnb cleanings
361. 12:24you know our bread and butter will be
362. 12:26the recurring revenue so meaning uh the
363. 12:29people who pays to clean their home
364. 12:31every two weeks or three or four weeks
365. 12:33that's uh you know where the money is
366. 12:35because essentially you start doing
367. 12:38those jobs in a lesser time so you start
368. 12:40optimizing the time so you make more
369. 12:41money uh mobas they're profitable but
370. 12:44sometimes they're trash and it takes
371. 12:46longer than it should so you kind of
372. 12:48have to balance that
373. 12:49and uh airbnb airbnb is a really good
374. 12:52business when you know how to do it
375. 12:53right
376. 12:54[Music]
377. 12:58so for those watching right now who want
378. 13:00to get into this cleaning business
379. 13:02what would be two three pieces of advice
380. 13:04to to them well the first thing it's uh
381. 13:07definitely start investing in paid ads
382. 13:09even though we grow fast i think i
383. 13:12spent maybe a year and a half almost two
384. 13:14years doing free ads you know meaning
385. 13:17craigslist ads flyers posting on
386. 13:19facebook groups it works it really works
387. 13:21but if you really really want to grow
388. 13:23your business to the next level you need
389. 13:25to start looking into paid advertising
390. 13:27google came up with this new platform
391. 13:29which i mentioned earlier google local
392. 13:31leads that is specifically for home
393. 13:33service business they charge you per
394. 13:35call uh if they don't buy the service
395. 13:37you can challenge the lead i tried it
396. 13:40for like a month i said let's just let's
397. 13:42try it again
398. 13:43uh i was blown away you know i remember
399. 13:46that was on august of 2018
400. 13:50by september i was now strongly finding
401. 13:53people because now i had found like the
402. 13:55best source of business
403. 13:57uh so
404. 13:58now i had a problem of finding employees
405. 14:00which is a good problem to have
406. 14:06how seasonal is it are you consistent
407. 14:08throughout the year and if you do have
408. 14:10slow seasons chris what do you do to
409. 14:12shift during that slow period to still
410. 14:14continue to be profitable and make it
411. 14:16yeah so we do have a slow season which
412. 14:18is uh you know the the winter time the
413. 14:20winter months
414. 14:22okay yeah december january february
415. 14:24usually slow so what i do to help you
416. 14:26know during those times i use a lot of
417. 14:29text marketing uh it's been three years
418. 14:31since i discovered instead of using
419. 14:33email marketing
420. 14:34text marketing people response to text
421. 14:36so what i do i offer you know crazy
422. 14:39deals so you know get fifty dollars off
423. 14:40today
424. 14:41you know and i send that text to you
425. 14:43know uh 1500 people at least 10 percent
426. 14:47will reply to you okay yes okay i want
427. 14:49to i want to save it so what i'm trying
428. 14:51to do during those times is just keep my
429. 14:53employees busy so they make money and
430. 14:55you know i take a little bit of a hit on
431. 14:58discount my prices but at the same time
432. 15:00i'm taking care of my employees so when
433. 15:01the good season comes around you know
434. 15:03they're already there for me
435. 15:05[Music]
436. 15:09what are you doing that's working on
437. 15:10craigslist so specifically technical
438. 15:13stuff uh well i i disclose my prices
439. 15:16right there on the on the price uh on
440. 15:18the on the ad that's different from
441. 15:20others yes everybody if you go to
442. 15:22craigslist you can see other people say
443. 15:24hey we clean houses we do this we do
444. 15:26that um if you want to see my ass it
445. 15:28will say the prices are this and it
446. 15:31starts from this what that does it
447. 15:33filters everyone who's not uh you know
448. 15:36ready to pay for my prices and whoever
449. 15:38calls they really saw the prices still
450. 15:39the most likely to buy from me nice
451. 15:41that's a good trip you guys yeah
452. 15:46but what platform are you using and how
453. 15:48are you getting that list of 1500 people
454. 15:50well it's very important this is another
455. 15:52tip guys uh that it's it's it's
456. 15:53phenomenal um and many people don't do
457. 15:56that it's you have to have a crm meaning
458. 16:00a customer relationship manager software
459. 16:02yeah where you keep all your customers
460. 16:05and all your leads that have contacted
461. 16:07you throughout the year doesn't matter
462. 16:09if they didn't become your customers you
463. 16:10still keep their information because
464. 16:13when you have these slow months use this
465. 16:15when you do the text marketing uh or
466. 16:17email marketing in any case right but
467. 16:19text marketing is the way to go guys at
468. 16:21ninety percent open rate that's what
469. 16:23i've seen on my ninety percent so it's
470. 16:25pretty good what platform are you using
471. 16:26for crm and then is it different for
472. 16:28text to send out that text or is it all
473. 16:30through the crm all through the crm so i
474. 16:32use a software it's called go high level
475. 16:34pretty simple uh platform
476. 16:36all i do is download the list of
477. 16:38customers and i i segment and for
478. 16:41example i have the existing customers
479. 16:43who don't need my services because i
480. 16:44mean they they already
481. 16:47use my services right
482. 16:48um i segment the ones that canceled or
483. 16:51the ones who contacted me or or or there
484. 16:55was just leads and then i send a text
485. 16:57blast to all those and i promise you
486. 16:59guys if you work your database it's a
487. 17:01goldmine there you know there's a lot of
488. 17:03people who don't know that but if you
489. 17:05shake the tree like i like to say you
490. 17:06shake that tree
491. 17:08you will get some fruit every time
492. 17:10[Music]
493. 17:14how do you come up with how much to
494. 17:15charge i mean you talked about knowing
495. 17:17your numbers earlier on yeah what are
496. 17:20the tips and tricks and really figuring
497. 17:21out the sweet spot yeah definitely so
498. 17:25this is what i did and i think everybody
499. 17:26should do that i mean i didn't know
500. 17:27anything about charging i
501. 17:30actually i remember the very first job
502. 17:31it was a move out my wife hated me for
503. 17:33it i think we charged 90 dollars and uh
504. 17:36she literally spent like 12 hours with
505. 17:38another lady and uh and so after i was
506. 17:40like okay i need to i need to find out
507. 17:42what is the market paying so what i did
508. 17:44i call companies in my area and i said
509. 17:47hey how much would you charge me for a
510. 17:48three bedroom two bathroom okay and i
511. 17:50got some quotes then from there i kind
512. 17:52of said okay well like i'm not at that
513. 17:54level yet because i don't have that uh
514. 17:56reputation but now i know i'm really on
515. 17:58underbidding and i should charge more so
516. 18:01i will say you know call a few uh
517. 18:04companies in your area and uh you know
518. 18:06you get those different quotes that way
519. 18:08you see how much uh are charging and
520. 18:10that will give you a good number okay
521. 18:16we've interviewed other companies as
522. 18:17well uh previews are very important they
523. 18:20are right
524. 18:21there how do you get them and how do you
525. 18:23deal with negative ones talk to us about
526. 18:25the process first of all getting ready
527. 18:28well you know this is this is something
528. 18:30he i started doing it last two years
529. 18:32when i you know i hired more people all
530. 18:35to help me on the administration side of
531. 18:36it so what we do you know we call the
532. 18:39customer uh the following day used to
533. 18:41make sure that he was uh happy with the
534. 18:43service to do any any any problems and
535. 18:46then at that point we kindly asked in a
536. 18:49subtle way if we can give you some
537. 18:51feedback uh whether it's good or bad you
538. 18:53know it helps us to improve our company
539. 18:56um how do you deal with bad reviews uh
540. 18:58very very very good question you know
541. 19:00some sometimes there's people you cannot
542. 19:02make happy no matter what you do you can
543. 19:04bend over backwards and at that point
544. 19:06the best thing you can do is just
545. 19:07respond professionally and ask him if
546. 19:09there's something else you can do for
547. 19:10them so you respond to each kind each
548. 19:12comment online it's very important you
549. 19:14know people see that it's being one of
550. 19:16my keys to being a such a fast growth
551. 19:19because we have a good reputation online
552. 19:22and we try to protect it now you guys we
553. 19:24ask if you guys want us to ask way more
554. 19:26specific questions we do that on our
555. 19:28podcast we interview great people like
556. 19:30chris other business owners we give you
557. 19:32the golden nuggets about anything and
558. 19:34everything you need for your business
559. 19:36and to be successful so check it out
560. 19:38upflip.com forward slash podcast
561. 19:42[Music]
562. 19:45how is airbnb cleaning different from
563. 19:47household commercial offices et cetera
564. 19:49for sure so
565. 19:50we used to charge very little for it and
566. 19:52get a lot of pressure from it and
567. 19:54essentially we try to not take those
568. 19:57customers but i figured what can i do
569. 20:01to solve their problem and at the same
570. 20:03time position myself at the guy to go to
571. 20:06so i started actually asking those
572. 20:07customers what is something that you
573. 20:09need
574. 20:10so to make your life easier and they're
575. 20:11like oh if i can get someone to inspect
576. 20:13my unit so i want to do the laundry so i
577. 20:16want to do the supply i crunch my
578. 20:18numbers and then instead of offering
579. 20:20just cleaning i offer to them which is
580. 20:23like a co-hosting so most of my
581. 20:25customers they live in either china
582. 20:27europe i got a lot of people you know on
583. 20:29the east coast
584. 20:30and so we literally saw hands off a
585. 20:33system for them you know we take care of
586. 20:35everything uh from welcoming the the
587. 20:37host you know doing the laundry supplies
588. 20:40and any problems in between states what
589. 20:42would be the average cost i mean let's
590. 20:43say i have a that 1 000 square foot two
591. 20:46bedroom two villa on the ocean or
592. 20:48something like how do you how do you
593. 20:50figure out the price where are the
594. 20:51margins on airbnb cleaning versus house
595. 20:53cleaning that's that's a good question
596. 20:54so
597. 20:55um if you offer everything like i said
598. 20:57no just clean if you offer only cleaning
599. 20:59the margins are very small so when you
600. 21:02make the most money is when you charge a
601. 21:04percentage of the management fee so for
602. 21:06example we charge in between 10 to 20
603. 21:09percent
604. 21:10of the gross of the unit who do that
605. 21:12generates i see it and then we take care
606. 21:14of everything
607. 21:16[Music]
608. 21:19today where how many employees do you
609. 21:21have what do you pay them and how do you
610. 21:23retain them to stay with you and yes yes
611. 21:25good question so as of now we have 22
612. 21:27cleaners they all range from 19 per hour
613. 21:30you know the the people who doesn't
614. 21:31drive okay the drivers get 20 to 22. if
615. 21:34they drive my car it's 20 dollars if
616. 21:36they drive their car it's 24. so
617. 21:38you know it really works out well
618. 21:40sometimes they want to use their car and
619. 21:41they make a little bit extra money
620. 21:42that's that's fine for me so do you
621. 21:44offer like any incentives any creative
622. 21:47ways of yes this is something very
623. 21:49important you know last few years i
624. 21:51didn't have what it was called i was not
625. 21:53paying attention and creating a company
626. 21:55culture
627. 21:56now you know it's very important to keep
628. 21:58your employees uh you know uh feel
629. 22:00appreciated so what i've been doing you
630. 22:02know since pre-kobit you know taking him
631. 22:04to picnics you know carne asadas of
632. 22:07course every saturday uh
633. 22:09you know we took him to a bowling game
634. 22:12every three months or so
635. 22:13and you know we celebrate their
636. 22:15birthdays every time you have a software
637. 22:16that tells me okay this cleaner's
638. 22:18birthday's tomorrow we get them a cake
639. 22:20we celebrate real quick in the morning
640. 22:22and we all got to go and that my friends
641. 22:24is being the key for me to keep the
642. 22:25employees longer
643. 22:27[Music]
644. 22:30all right let's dive into blitz
645. 22:31questions if you could go back to the
646. 22:33pre-pandemic world what's one thing you
647. 22:35would do in advance uh hire more people
648. 22:37what is one fact that changed your
649. 22:39perspective on life forever oh god
650. 22:41that's a good question uh let's keep
651. 22:43that one okay what is your favorite
652. 22:45business book the the next rule 10x rule
653. 22:48okay now at this stage of success what
654. 22:50advice would you give to your teenage
655. 22:52self
656. 22:53i will definitely
657. 22:54never stop learning look for mentors
658. 22:56definitely look for mentors and look for
659. 22:58mentors they already went through it
660. 23:00yeah they can teach you everything okay
661. 23:02what's one thing you can't start your
662. 23:03mornings without except coffee
663. 23:05meditation meditation okay now this is
664. 23:07our fan questions thank you guys for
665. 23:09submitting these questions this is from
666. 23:10ah this is good uh he or she's asking
667. 23:13what's the next target goal uh we're
668. 23:15next year we'll be looking at uh trying
669. 23:17to get a one 1.75 million in sales total
670. 23:20sales just one year yes wow definitely
671. 23:23the same same user oh this is good what
672. 23:25are the top three lessons learned after
673. 23:26the first full year in business learn
674. 23:29your numbers learn how to delegate and
675. 23:32start investing in and marketing this is
676. 23:34from atres
677. 23:35if you had to start a new business in a
678. 23:37different field what would it be and why
679. 23:39uh we'll say carpet cleaning it's
680. 23:41there's a huge demand from him actually
681. 23:43we're in uh implemented that business
682. 23:44next year okay
683. 23:46awesome this is from milay marine i
684. 23:48think if i'm reading it right uh
685. 23:50favorite non-business book uh think and
686. 23:52grow reach think and grow rich okay uh
687. 23:54and this is from area a how did the
688. 23:56pandemic affect your business uh well it
689. 23:59did at first uh you know we we really
690. 24:01almost lost more than half of our uh
691. 24:03customers between the may the month of
692. 24:06march to uh june okay but then after
693. 24:08that it really changed everything once
694. 24:10they're home clean they disinfected so
695. 24:12it's it affected us at first but now
696. 24:14it's actually uh you know
697. 24:16such a good search in in business okay
698. 24:19[Music]
699. 24:24all right chris curious about the most
700. 24:27single important skill or experience
701. 24:29that you need or should have or can have
702. 24:31that'll help you in this business what
703. 24:33can you tell us something for sure you
704. 24:34know this is a very common problem i've
705. 24:36seen with other business owners and it's
706. 24:38very important it's knowing your numbers
707. 24:41no no no in your numbers you know when i
708. 24:43uh started i just knew that the company
709. 24:46was making money i was working with
710. 24:47subcontractors and you know i got a
711. 24:50letter from the labor in industries
712. 24:52department
713. 24:53and they find me with twelve thousand
714. 24:55dollars for miss classifying the
715. 24:56cleaners wow so essentially i guess
716. 24:58there's a way that you can hire
717. 25:00subcontractors but it's very edgy
718. 25:03so they're always kind of watching you
719. 25:04you know for making a mistake and then
720. 25:06you end up with big fines so if i would
721. 25:07have known that you know knowing the
722. 25:09rules and regulations and then on top of
723. 25:12that knowing my numbers i wouldn't
724. 25:13probably got in that situation you know
725. 25:15an advice i will give to everyone
726. 25:17definitely if you don't have money for a
727. 25:18cpa when you're starting well at least
728. 25:21get an accountant on a bookkeeper you
729. 25:23know and then have them teach you
730. 25:25everything you need to know what taxes
731. 25:26you need to pay what dates are they do
732. 25:29and if you take care of that at the
733. 25:31beginning you will say so much trouble
734. 25:33in the end um you know i didn't pay
735. 25:35attention to that at the beginning and
736. 25:37then end up biting me in the butt uh you
737. 25:39know
738. 25:40at the end of the first year that's
739. 25:42great advice yeah
740. 25:44[Music]
741. 25:48what's your preference like you as a
742. 25:49business owner what do you want to see
743. 25:50more of coming into the business what
744. 25:52type of service and why yeah definitely
745. 25:54well you know it's it's
746. 25:56been interesting i think i mentioned
747. 25:58earlier uh at first the airbnb customers
748. 26:00were hard to deal with i didn't really
749. 26:02want to be part of it but now that i got
750. 26:05the hang of it i think i have a system
751. 26:07that works for for us uh i will i would
752. 26:10rather stay on the airbnb side of
753. 26:12business you know it's pretty they're
754. 26:14pretty uh
755. 26:15popular nowadays i see more and more
756. 26:17coming up every day and if i want to
757. 26:21focus on one i will be on the airbnb
758. 26:22side are the profits obviously a little
759. 26:24bit higher yes they're a little higher
760. 26:26than the than the other ones and for the
761. 26:28most part you know uh if you do a good
762. 26:30job they get good reviews then you get
763. 26:32even bonus and whatnot so it works out
764. 26:35very well
765. 26:39in terms of running a business from home
766. 26:41chris what are the pros and cons because
767. 26:43you've been kind of utilizing the house
768. 26:45for the last five years have you thought
769. 26:46about commercial space versus where
770. 26:48you're at now i have yes um you know
771. 26:51it's it's funny that you ask
772. 26:53when we started the operation uh you
773. 26:55know i i really didn't think it was
774. 26:56going to grow to uh you know to this
775. 26:59size so i wanted to keep everything in
776. 27:00house keep the the overhead uh you know
777. 27:03low now we're you know making a million
778. 27:05dollars in sales a year but uh
779. 27:07essentially we
780. 27:09we now we're in a station we need to
781. 27:11look for a commercial uh property so
782. 27:13you're looking for one yes now the thing
783. 27:15is that i kind of want to wait a little
784. 27:17bit because you know there's a lot of
785. 27:19retail spaces empty right now
786. 27:21um i kind of want to want for wait for
787. 27:23the right opportunity uh you know the
788. 27:26right cost so we can essentially move
789. 27:28all of our operations to to that area so
790. 27:30what would be the the pro i guess of
791. 27:32transitioning into one space for you as
792. 27:34a business owner one of the things i
793. 27:36guess is the most important is to
794. 27:37separate the business from the home and
795. 27:39it it works up until a certain point but
796. 27:42now you know in the mornings it gets
797. 27:43hectic you know have 25 people in the
798. 27:44morning you know just talking and you
799. 27:47know you don't want to you know uh you
800. 27:49know bug your neighbors so i think it's
801. 27:50a good idea just to go to a place and
802. 27:52just have everything ready you know you
803. 27:54know from there you know all the
804. 27:55operations
805. 27:56[Music]
806. 28:00curious about what your day looks like
807. 28:02yeah
808. 28:03at this point and how is it different
809. 28:04from before i mean how many hours of
810. 28:05work yeah do you put in a week so i
811. 28:08would say i work about even between four
812. 28:10and six hours a day yeah so it's not bad
813. 28:12you know sometimes i i i really don't
814. 28:15have to go uh out uh today is one of
815. 28:17those days because it's the end of the
816. 28:19month usually by the end of the month a
817. 28:21lot of people move out so
818. 28:23usually they get busy towards the next
819. 28:26the towards the end of the month
820. 28:28and but the first two weeks i literally
821. 28:32work three hours four hours a day yeah
822. 28:34it's pretty good it's pretty good
823. 28:35balanced life work um i think uh right
824. 28:38now
825. 28:39uh
826. 28:41you know i i have found a balance
827. 28:43between my work and my family so i'm
828. 28:45very i'm grateful that's awesome yeah
829. 28:51so chris since your income on the airbnb
830. 28:54side of things is dependent on the
831. 28:55income of the landlord right how do you
832. 28:58have that transparency and know what
833. 28:59they're earning so that you can take
834. 29:01your 10 to 20
835. 29:02for sure so whenever i import someone i
836. 29:05you know they have to tell me the unit
837. 29:07and then i use a software they call air
838. 29:09dna their dna so it tells you how much
839. 29:12their you know the house are renting
840. 29:13from in that area the nightly rates so
841. 29:15that gives me a rough idea how i'm
842. 29:17looking to make and then the number uh
843. 29:19two thing is to have an agreement in
844. 29:21place you have an agreement yeah without
845. 29:22having agreement it's three months
846. 29:24minimum you know if you don't like it
847. 29:25you can you know
848. 29:27stop our services but we really believe
849. 29:29that uh if you stay with us for three
850. 29:31months you'll see the results and then
851. 29:32you see your income increase as well so
852. 29:35if i want to pursue airbnb what would be
853. 29:37the secret you would say if if any to be
854. 29:40successful to be most profitable for
855. 29:41sure i actually do have a really good
856. 29:43secret but make sure to comment below
857. 29:45because i'll be answering those secrets
858. 29:47directly all right you guys heard it
859. 29:49from chris comment below to get the
860. 29:50answer
861. 29:51[Music]
862. 29:55so you guys this is the this is the tip
863. 29:57hack that we talked earlier uh in the
864. 29:58video definitely yes at first i was
865. 30:00trying to do where many hats you know
866. 30:03making the phone calls uh talking to
867. 30:05customers charging customers uh
868. 30:07responding to customers and it gets used
869. 30:09also overwhelming it's too many things
870. 30:11so what i end up doing is i i look for
871. 30:14hiring people overseas so i can maximize
872. 30:16my profits i was very lucky to hire a
873. 30:19lady that uh
874. 30:21her name is sheena she's from the
875. 30:22philippines lovely she's very smart um
876. 30:25you know i i hired as i'm a customer
877. 30:27service representative and then within
878. 30:29two months she learned the ropes super
879. 30:32fast six months in after
880. 30:34she's she's working for me uh the sales
881. 30:37were like at 30
882. 30:38increase wow and and then here's the
883. 30:41thing though i you know i pay five
884. 30:43dollars an hour and there's like super
885. 30:45well competitive uh race for them um you
886. 30:48know as of now i actually have five uh
887. 30:50customer service representatives working
888. 30:52from seven in the morning to 11 pm and
889. 30:55really having a fantastic customer
890. 30:57service responsive customer service uh
891. 30:59be someone that's always responding to
892. 31:01any
893. 31:02web chat text it's key and they're
894. 31:05answering from philippines that's right
895. 31:07you know uh we use a
896. 31:09system is called ring central very
897. 31:11essential okay you know we bought some
898. 31:12uh some extensions so each of the users
899. 31:15have extension if a calls comes in and
900. 31:17one of the person is already in a call
901. 31:19it directs to the next person and so on
902. 31:21so the tip trick is delegate delegate
903. 31:23over
904. 31:24season yes i think every business owner
905. 31:26you're not just cleaning every business
906. 31:29owner small business owner or big
907. 31:30business owner can uh you know take
908. 31:33advantage of the global economy you know
909. 31:35there's people who are very well
910. 31:36prepared that can do a good job most
911. 31:39jobs can do be done you know online
912. 31:41nowadays anyway
913. 31:42so you know why no delegate one of your
914. 31:45most important ones which is customer
915. 31:46service and make it the beefiest
916. 31:48customer service in your town you know
917. 31:50we answer seven days a week from 7 11.
918. 31:53you will see the sales within two months
919. 31:54and you'll take me later wow
920. 32:01so you were invited as a guest speaker
921. 32:03for the maid service summit
922. 32:06tell us how that happened and what is
923. 32:08the value for you as a business owner to
924. 32:10be at these conferences speaking or
925. 32:13attending et cetera for sure yeah i was
926. 32:16uh
927. 32:17invited this year by the made summit
928. 32:19it's an event that happens every year
929. 32:21where made service business owners
930. 32:24all experts get together they share
931. 32:25their tips and ideas
932. 32:27this year actually i chose how to i you
933. 32:29know in my in my talk i actually taught
934. 32:32people how to hire your customer service
935. 32:35va
936. 32:36the first time
937. 32:37and it's totally free so if you guys go
938. 32:39uh to customer service va.com you'll
939. 32:42find that the guy you you know enter
940. 32:44your information and download it and
941. 32:46i'll send it to you it's a step-by-step
942. 32:48process that works for any service
943. 32:50business owner and it will tell you
944. 32:52where to find these people okay how to
945. 32:55hire the right one
946. 32:56how to pay them and how to train them
947. 32:58awesome for sure well chris this has
948. 33:00been amazing what an incredible story of
949. 33:01uh thank you startup cost of five grand
950. 33:03and now you're you know in the millions
951. 33:06with the goal of mine so yeah it's been
952. 33:07great thank you so much for inviting me
953. 33:09and guys uh thank you so much for
954. 33:11watching this video thank you well
955. 33:12that's a wrap of queen bee cleaning
956. 33:14services i hope you guys really enjoyed
957. 33:16it what an incredible story by chris
958. 33:18this is the land of opportunities he
959. 33:21started out as an immigrant worked
960. 33:22multiple small jobs but now he's got
961. 33:25some high goals to reach millions of
962. 33:27dollars in revenue
963. 33:29we do this for you guys please subscribe
964. 33:31to our channel hit that like button and
965. 33:32the bell so that you don't miss any of
966. 33:34our amazing content we do this for you
967. 33:37thank you for watching