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SHOCK: William GROUNDS Camilla's Sandringham Helicopter... The Pilot Called Him First — Transcript

by Kensington Herald · 5,557 words · 764 segments · language en · Watch on YouTube

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  1. 0:03Hey, final decision rest with you as a
  2. 0:05captain. I guess it's kind of unwitting
  3. 0:06rule.
  4. 0:07>> So, William just grounded a royal
  5. 0:08helicopter from a kitchen table 100
  6. 0:10miles away. One phone call, less than 10
  7. 0:14minutes, and on a wet field at Ray Mill,
  8. 0:17Camila's house in Wiltshire. The engines
  9. 0:19went quiet before a single blade had
  10. 0:21turned. And honestly, the helicopter is
  11. 0:24the small part because of who was
  12. 0:26waiting to climb into it and who the
  13. 0:28pilot decided to ring first. Camila's
  14. 0:30bags were already on board. Two of her
  15. 0:33guests were waiting in the house with
  16. 0:34their coats on. Her office had a
  17. 0:36schedule printed out with a landing time
  18. 0:39at Sandringham written at the top in
  19. 0:40bold. The crew were walking around the
  20. 0:43aircraft with torches and clipboards,
  21. 0:45the way crews do before every flight.
  22. 0:47And the pilot was standing at the edge
  23. 0:49of the grass with his phone to his ear.
  24. 0:51He was not calling the royal travel
  25. 0:53office. He was not calling Camila's
  26. 0:56private secretary. He was not calling
  27. 0:58anyone at Buckingham Palace. He was
  28. 1:01calling William, not the king, whose
  29. 1:03household runs the flight. His son,
  30. 1:06sitting at a kitchen table with a
  31. 1:08child's homework spread out in front of
  32. 1:10him. Nobody is suggesting anyone set out
  33. 1:13to do anything reckless that afternoon,
  34. 1:15and it is only fair to say so plainly.
  35. 1:18But a pilot does not ring the Prince of
  36. 1:20Wales over nothing. And the word William
  37. 1:22said back to him is the one every pilot
  38. 1:24in the country will tell you is the
  39. 1:26hardest in the job. The ground crew
  40. 1:29noticed. One of them nudged another and
  41. 1:31nodded towards the edge of the grass
  42. 1:33where the pilot was turning slowly in a
  43. 1:35small circle as he talked. The way
  44. 1:38people do when they are trying to keep
  45. 1:39their voice down and their nerve up at
  46. 1:41the same time. Within 10 minutes, the
  47. 1:44flight was off. The engines that had
  48. 1:46been warming up were shut down. And by
  49. 1:48the time the fog had rolled all the way
  50. 1:50across the fields from the river, the
  51. 1:52story of what happened on that grass had
  52. 1:54already traveled from Wiltshire to
  53. 1:55Kensington Palace and back again. People
  54. 1:58still ask why the pilot rang William
  55. 2:00first. They ask why William, who was not
  56. 2:03even there, was the one who gave the
  57. 2:05order. And they ask what William said in
  58. 2:08that call that made a whole crew stop
  59. 2:10what they were doing in a single moment.
  60. 2:12The answer is an old one. It reaches
  61. 2:15back to William's own years in a cockpit
  62. 2:17and it reaches the late queen and a rule
  63. 2:20she kept for the whole of her reign
  64. 2:22without ever once writing it down. Stay
  65. 2:25with this pilot a moment because those
  66. 2:27who keep everyone else safe are usually
  67. 2:30the ones who get blamed for it. Think of
  68. 2:33the person who once told you no and was
  69. 2:35right and put their name below. Press
  70. 2:37like if that pilot earned your respect.
  71. 2:40Pass this to the one friend who checks
  72. 2:42everything twice and tap subscribe for
  73. 2:44Kensington Herald. Since William's order
  74. 2:46was short enough to fit on a matchbox, a
  75. 2:49quick job for you before the fog rolls
  76. 2:51in. If the pilot made the right call in
  77. 2:54your eyes, type engines off now in the
  78. 2:57comments. Keep it close. Before the
  79. 3:00final chapter, you will learn who said
  80. 3:02those words to William for the very
  81. 3:04first time many years ago and why he
  82. 3:07never let them go. Most people never
  83. 3:10think about how the royal family gets
  84. 3:12around. They see the cars. They
  85. 3:15sometimes see the train. But a great
  86. 3:17deal of royal travel inside the United
  87. 3:19Kingdom happens by helicopter. And it is
  88. 3:22run by a small, very quiet team called
  89. 3:24the king's helicopter flight. It used to
  90. 3:27be called the Queen's helicopter flight.
  91. 3:30It was set up in 1998 during the late
  92. 3:33Queen's reign and it was renamed after
  93. 3:35she died. It sits within the royal
  94. 3:38household and its flights are arranged
  95. 3:40through the Royal Travel Office at
  96. 3:41Buckingham Palace. The aircraft are
  97. 3:44based at RAF Odham in Hampshire. For
  98. 3:47many years, the flight used Sikorski
  99. 3:49helicopters. More recently, the
  100. 3:52household brought in two newer Leonardo
  101. 3:54AW139 aircraft to replace them. The
  102. 3:58reason given was simple. A helicopter
  103. 4:00lets a member of the family get to
  104. 4:02places that a car or a train cannot
  105. 4:04reach easily and sometimes do several
  106. 4:06visits in one day. But the people who
  107. 4:09fly those aircraft are not chauffeers.
  108. 4:11They are professional pilots, many of
  109. 4:14them with long careers behind them. And
  110. 4:16they work to the same rules as every
  111. 4:18other pilot in the country. The weather,
  112. 4:20the rest hours, the fuel, the landing
  113. 4:23site, the checks. And there is one rule
  114. 4:26above all the others. It is the oldest
  115. 4:29rule in flying. And it does not change
  116. 4:31depending on who is in the back. The
  117. 4:34pilot in command has the final word. Not
  118. 4:36the passenger, not the passenger's
  119. 4:38office, not the person paying for the
  120. 4:41fuel, the pilot. That rule is the whole
  121. 4:44reason this story happened. William
  122. 4:46understands that rule better than almost
  123. 4:48anyone in his family. He trained as a
  124. 4:51pilot in the armed forces. He spent
  125. 4:53years as an RAF search and rescue pilot
  126. 4:56based at RAF Valley on the island of
  127. 4:59Anglesy in North Wales. He was called
  128. 5:01out to people stranded on mountains and
  129. 5:03in the sea. Later he spent 2 years
  130. 5:06flying for the East Anglian Air
  131. 5:08ambulance and some of those flights took
  132. 5:10him right across Norfolk over the same
  133. 5:12flat fields and the same gray coast that
  134. 5:15surround Sandringham. People who flew
  135. 5:17with him in those years say the same
  136. 5:19thing about him. He was not interested
  137. 5:22in being treated differently. He wanted
  138. 5:24to be one of the crew. He did the
  139. 5:26checks. He sat the briefings. He took
  140. 5:28the night shifts. And he learned
  141. 5:31something in those years that he still
  142. 5:32talks about privately. The most
  143. 5:34dangerous moment in a flight is very
  144. 5:36often the moment before it starts. The
  145. 5:39moment when everyone is ready, everyone
  146. 5:41is waiting, the bags are on board, and
  147. 5:44somebody important wants to leave. That
  148. 5:46is the moment he once told a friend when
  149. 5:49good people talk themselves into bad
  150. 5:51decisions. So the pilot who was standing
  151. 5:54on the grass at Ray Mill that afternoon
  152. 5:56knew exactly who he was calling. He was
  153. 5:59not calling a prince. He was calling a
  154. 6:01man who had been where he was standing.
  155. 6:03The two of them had known each other for
  156. 6:05years. They had flown in the same part
  157. 6:08of the country. They knew some of the
  158. 6:10same people. And once a long time ago,
  159. 6:13they had sat in the same crew room
  160. 6:15drinking bad coffee while waiting for
  161. 6:17the weather to lift. The plan on paper
  162. 6:19was a simple one. Camila had been
  163. 6:21staying at Ray Mill, her own house in
  164. 6:24Wiltshire, and she wanted to be at
  165. 6:25Sandringham before dark with two
  166. 6:27friends. Driving would have taken the
  167. 6:29best part of the afternoon. So, her
  168. 6:32office asked for a helicopter. That kind
  169. 6:35of request is not unusual. It goes
  170. 6:37through the proper channels. The Royal
  171. 6:39Travel Office looks at it and the flight
  172. 6:41crew planned the route. But this request
  173. 6:44had changed three times in 2 days.
  174. 6:47First, the departure time had moved
  175. 6:49later because Camila wanted to finish
  176. 6:51lunch at the house. Then, a second stop
  177. 6:54had been added at a friend's estate on
  178. 6:56the way so that one of the guests could
  179. 6:59collect something. Then, the departure
  180. 7:01time had moved later again. Each change
  181. 7:04on its own was small, but together they
  182. 7:07meant the flight would be leaving later
  183. 7:09in the afternoon than planned with an
  184. 7:11extra landing at a private site the crew
  185. 7:13had never used before and with the light
  186. 7:15already starting to go. The pilot raised
  187. 7:18it in the morning politely. He said the
  188. 7:21later departure would push the crew very
  189. 7:23close to their limit on working hours
  190. 7:25and he said the forecast was showing fog
  191. 7:28coming up the river valley later in the
  192. 7:30day. He was told that the timing was
  193. 7:32important to Camila and that the office
  194. 7:34would be grateful if the crew could make
  195. 7:36it work. The call that morning did not
  196. 7:38end there. The pilot rang back an hour
  197. 7:41later from the crew room after he had
  198. 7:43looked again at the charts. He asked to
  199. 7:46speak to the person who had added the
  200. 7:47second stop. We have a friend's estate
  201. 7:50in a valley that we have never landed
  202. 7:51at. He said, "No lights, no ground crew,
  203. 7:55trees on two sides. I would want to
  204. 7:58survey it first in daylight and there
  205. 8:01will not be any daylight left by the
  206. 8:03time we get there. Nothing came back for
  207. 8:05a beat. Is that a no? The voice asked.
  208. 8:10It is a warning, the pilot said. I am
  209. 8:13telling you now, so that nobody is
  210. 8:16surprised later. Then we will note it,
  211. 8:19the voice said. But you should know she
  212. 8:21has already told her guests. His
  213. 8:23co-pilot was sitting across the table
  214. 8:25eating a sandwich out of a paper bag. He
  215. 8:28watched the pilot put the phone down and
  216. 8:30push it slowly away across the table as
  217. 8:32if it were hot. Well, they have noted
  218. 8:35it. The co-pilot put his sandwich down.
  219. 8:38That is what they say when they have not
  220. 8:40heard a word. The pilot did not answer.
  221. 8:44He picked up a pencil and drew a small
  222. 8:46circle on the chart around the second
  223. 8:48landing site. Then another circle around
  224. 8:50the river. Then he sat looking at the
  225. 8:53two circles for a long time, while the
  226. 8:56kettle in the corner of the crew room
  227. 8:57boiled and clicked off, and nobody got
  228. 9:00up to use it. By the middle of the
  229. 9:02afternoon, the sky over the estate had
  230. 9:05gone the color of wet slate. The ground
  231. 9:07crew could see it before anyone in the
  232. 9:09house did. Out along the river, beyond
  233. 9:11the trees, the horizon was simply
  234. 9:14disappearing. Not with any fuss, just
  235. 9:17quietly, the way fog does in Wiltshire.
  236. 9:19a little more of the world going soft
  237. 9:21and gray every few minutes. The pilot
  238. 9:24walked out onto the grass and stood
  239. 9:26watching it. His co-pilot came and stood
  240. 9:28next to him. "That's coming our way,"
  241. 9:31the co-pilot said. "I know. Second
  242. 9:34sight's in a valley. If that sits in
  243. 9:36there, we won't see the field." "I
  244. 9:39know." The pilot checked the latest
  245. 9:41weather report on his tablet. Then he
  246. 9:43checked it again. The fog was moving
  247. 9:45faster than the forecast had said. The
  248. 9:48second landing site, the one that had
  249. 9:50been added the day before, was right in
  250. 9:52its path. He looked back at the house.
  251. 9:55Through one of the long windows, he
  252. 9:57could see people moving, coats being put
  253. 9:59on. A member of Camila's staff was
  254. 10:02already walking down the path towards
  255. 10:04them with a phone in her hand. "How long
  256. 10:06have we got?" the co-pilot asked. "Not
  257. 10:09long enough," the pilot said. The member
  258. 10:11of staff reached them a minute later.
  259. 10:14She was not rude. people who were there
  260. 10:16are clear about that she was under
  261. 10:18pressure and she was doing her job. She
  262. 10:20said that Camila was ready, that the
  263. 10:22guests were ready, and that the office
  264. 10:24needed to know the helicopter would be
  265. 10:26leaving in the next 15 minutes. The
  266. 10:28pilot told her about the fog. She said
  267. 10:31she had looked at the sky herself, and
  268. 10:33it did not seem too bad. He told her
  269. 10:35about the second landing site and the
  270. 10:37valley and the crew hours. She asked
  271. 10:40whether the second stop could be done
  272. 10:41quickly. He said the issue was not how
  273. 10:44quickly it could be done. The issue was
  274. 10:47whether it could be done safely at all.
  275. 10:49With respect, she said, "You said this
  276. 10:52morning it was a warning, not a no. This
  277. 10:55morning the fog was miles off down the
  278. 10:57valley," he said. "Now look at it." She
  279. 11:01turned and looked out beyond the trees.
  280. 11:03The line where the land met the sky had
  281. 11:05gone, not faded, gone. A flock of geese
  282. 11:09came low over the field, calling and
  283. 11:12disappeared into the gray before they
  284. 11:13reached the far hedge. She turned back,
  285. 11:16her phone buzzed in her hand. She
  286. 11:19glanced at the screen and the ground
  287. 11:21crew saw her jaw tighten. They are
  288. 11:23asking me where we are, she said. What
  289. 11:26would you like me to tell them? Tell
  290. 11:28them the crew is checking the weather. I
  291. 11:30told them that 20 minutes ago. Then it
  292. 11:33is still true, the pilot said. She
  293. 11:36paused. Then she said something that one
  294. 11:38of the ground crew remembers word for
  295. 11:40word because it made him look up from
  296. 11:42what he was doing. Camila has flown in
  297. 11:44worse than this. The pilot did not
  298. 11:47answer straight away. He looked at the
  299. 11:49fog again. Then he said very calmly that
  300. 11:52he would need a few minutes and he
  301. 11:54stepped away across the grass with his
  302. 11:56phone. The member of staff went back to
  303. 11:58the house and the ground crew who had
  304. 12:01been about to start the engines were
  305. 12:03told to wait. There were other people
  306. 12:05the pilot could have called. He could
  307. 12:06have called his own managers. He could
  308. 12:09have called the Royal Travel Office. And
  309. 12:11later, he did both of those things
  310. 12:13properly. By the book, nobody has ever
  311. 12:16suggested he went around the system. But
  312. 12:18he knew what was waiting for him if he
  313. 12:20called the office first. More pressure,
  314. 12:23more questions. Somebody on the other
  315. 12:25end asking whether there was any way at
  316. 12:28all to make it work because Camila was
  317. 12:30waiting and he knew that the decision
  318. 12:32was his to make. He did not need
  319. 12:34anyone's permission to say no. What he
  320. 12:37needed was something different. He
  321. 12:39needed somebody in the family to stand
  322. 12:41next to that decision so that nobody
  323. 12:43could turn it into a quarrel about one
  324. 12:45pilot being difficult. He needed
  325. 12:47somebody who would understand in a
  326. 12:49single sentence. So he rang William.
  327. 12:52William was at home in Windsor at Forest
  328. 12:54Lodge with the children. He picked up on
  329. 12:57the third ring. He did not know the
  330. 12:59pilot was going to call. And the first
  331. 13:01thing he said, according to people who
  332. 13:04later heard about it, was simply,
  333. 13:06"What's happened?" The pilot told him,
  334. 13:08"The fog, the valley, the second sight,
  335. 13:12the hours, the staff member walking down
  336. 13:14the path." Camila has flown in worse
  337. 13:17than this. Nothing came down the line
  338. 13:19for a second or two. Then William asked
  339. 13:22him one question. "What would you do if
  340. 13:24it was anybody else in the back?" "I
  341. 13:26wouldn't go," the pilot said. "Then you
  342. 13:28don't go." What happened next took less
  343. 13:31than a minute. William asked whether the
  344. 13:34crew had started the engines. The pilot
  345. 13:36said they had been about to. William
  346. 13:38asked him to put the phone on speaker so
  347. 13:40the co-pilot could hear. And then
  348. 13:42William said the words that the whole
  349. 13:44crew remembers. Engines off. Now nobody
  350. 13:48flies today. If anyone has a problem
  351. 13:51with that, they can call me. The
  352. 13:53co-pilot said later that he had never
  353. 13:55heard a member of the family speak like
  354. 13:57that to a crew. Not angry, not loud,
  355. 14:00just completely clear. The way a senior
  356. 14:02pilot speaks in a briefing when there is
  357. 14:04no more room for discussion. The pilot
  358. 14:07thanked him. William said, "Don't thank
  359. 14:10me. You called it. I'm just making sure
  360. 14:12everyone knows you did." Then he said
  361. 14:15one more thing, which is the line that
  362. 14:17people close to him still mention. "My
  363. 14:19grandmother would have grounded it an
  364. 14:20hour ago," and he hung up. The ground
  365. 14:23crew stood down. The blades stayed
  366. 14:26still. Somebody went to fetch the bags
  367. 14:28back off the aircraft. And on the far
  368. 14:30side of the estate, the fog finally
  369. 14:33reached the trees and swallowed them.
  370. 14:35Inside the house, the news did not land
  371. 14:38well. Camila's staff had been told the
  372. 14:40flight was delayed. Then they were told
  373. 14:42it was cancelled. Then they were told by
  374. 14:45the member of staff who had walked down
  375. 14:47to the grass that the decision had come
  376. 14:49from William. According to people who
  377. 14:51were there, Camila was standing in the
  378. 14:53hall in her coat when she heard. She did
  379. 14:55not shout. People who know her say she
  380. 14:58rarely does, but she went very still and
  381. 15:01she asked one question quietly to nobody
  382. 15:04in particular. William from Windsor, one
  383. 15:07of her guests trying to help, said
  384. 15:10something about how it was probably for
  385. 15:12the best given the weather. Camila did
  386. 15:14not answer him. She asked her private
  387. 15:17secretary to get the Royal Travel Office
  388. 15:19on the phone. She wanted to know, she
  389. 15:21said, whether a decision about her
  390. 15:23travel could really be made by someone
  391. 15:25who was not in the building and not on
  392. 15:27the flight. The private secretary made
  393. 15:29the call. While it rang, the room went
  394. 15:32quiet. One of the guests sat down on the
  395. 15:34edge of a hall chair, still in his coat,
  396. 15:37and began to unbutton it, then thought
  397. 15:39better of it and did the buttons back up
  398. 15:41again. Camila walked to the window. From
  399. 15:44there, she could see the helicopter,
  400. 15:46small and dark against the grass, and
  401. 15:48the crew standing beside it with their
  402. 15:50hands in their pockets. She could see
  403. 15:52the fog, too. But people who were in the
  404. 15:55hall say she did not mention it. "He was
  405. 15:57perfectly happy to fly this morning,"
  406. 15:59she said. Her private secretary covered
  407. 16:01the phone. "I think the weather has
  408. 16:03changed since then." "The weather,"
  409. 16:05Camila said, "is not what has changed.
  410. 16:08Nobody in the hall answered that. A
  411. 16:10clock somewhere upstairs struck the half
  412. 16:12hour. And then the voice at the travel
  413. 16:15office picked up and the private
  414. 16:17secretary turned away towards the wall
  415. 16:19to speak. And everyone else in the hall
  416. 16:21pretended not to listen. And the answer
  417. 16:24that came back was the answer that the
  418. 16:26pilot had known would come back all
  419. 16:27along. The decision had not been made by
  420. 16:30William. It had been made by the pilot
  421. 16:32in command, exactly as the rules say it
  422. 16:35should be. William had simply backed
  423. 16:37him. There was nothing to overturn. Out
  424. 16:40on the grass, the crew heard about the
  425. 16:42phone call from the house within the
  426. 16:43hour. News like that does not stay
  427. 16:45inside a building for long. The co-pilot
  428. 16:48found the pilot sitting in the cockpit
  429. 16:50in the dark with the door open and the
  430. 16:53instrument panel lit up green in front
  431. 16:55of him. They rang the travel office. The
  432. 16:58co-pilot said, "I know about you. I know
  433. 17:02that, too." The co-pilot leaned on the
  434. 17:05door frame. The fog was so thick now
  435. 17:07that the house 200 yd away was nothing
  436. 17:11but a faint yellow smudge where the
  437. 17:13windows were. You were right, he said.
  438. 17:16Look at it. We would be sitting in that
  439. 17:18valley now with nothing in front of us
  440. 17:20but white. Being right is the easy bit,
  441. 17:23the pilot said. He switched off the
  442. 17:25panel and the green light went out and
  443. 17:28for a second neither of them could see
  444. 17:30the other at all. It is the next part I
  445. 17:32am thinking about. It is worth stopping
  446. 17:35here for a moment because most people
  447. 17:37get this part wrong. It would be easy to
  448. 17:39tell it as William against Camila, a
  449. 17:41prince ringing up from Windsor and
  450. 17:43spoiling Camila's afternoon. That is how
  451. 17:46some people inside the household told it
  452. 17:48that evening. But that is not what the
  453. 17:49crew saw. What the crew saw was a man
  454. 17:52doing the one thing a pilot is never
  455. 17:54sure anyone will do for them. He took
  456. 17:56the weight off. Because the hardest part
  457. 17:59of saying no is not the moment you say
  458. 18:01it. It is the week afterwards, the
  459. 18:04emails, the meetings, the quiet
  460. 18:07suggestion that perhaps you are not
  461. 18:08quite the right person for these
  462. 18:10flights. Every pilot in that kind of job
  463. 18:12knows how that can go. It has happened
  464. 18:15before in other places to other crews. A
  465. 18:18pilot says no to the wrong person on the
  466. 18:20wrong afternoon. Nobody shouts. Nobody
  467. 18:23makes a complaint in writing. But the
  468. 18:25next rotor comes out and his name is not
  469. 18:28on it. and the one after that. And
  470. 18:31nobody can ever quite say why. The pilot
  471. 18:33on the grass at Ray Mill knew all of
  472. 18:35that when he dialed. He knew he might be
  473. 18:38finishing his own career with one phone
  474. 18:40call. He made it anyway. William had
  475. 18:43flown long enough to know it, too. So,
  476. 18:45he put his own name on the decision out
  477. 18:47loud in front of the crew so that it
  478. 18:50could never be quietly placed on the
  479. 18:51pilot's shoulders alone. Halfway
  480. 18:54through. And this is the part where you
  481. 18:56count. The people who protect us almost
  482. 18:58never hear that it mattered. Describe
  483. 19:01someone who stood beside you when you
  484. 19:02made a hard call. Press like if signing
  485. 19:05his own name to it was the right move.
  486. 19:07Send this to whoever always stands in
  487. 19:09your corner. And make sure you are
  488. 19:11subscribed to Kensington Herald. Since
  489. 19:13the call from Camila's office the next
  490. 19:15morning was not the end of this. To
  491. 19:17understand why William said what he
  492. 19:19said, you have to go back many years.
  493. 19:22The late queen flew in helicopters for a
  494. 19:24great part of her reign. She was by all
  495. 19:27accounts a calm passenger. She did not
  496. 19:30fuss. She did not ask the crew to hurry
  497. 19:33and she almost never complained about a
  498. 19:35delay. But people who worked with her
  499. 19:37flights over the years tell the same
  500. 19:39story about her again and again. She had
  501. 19:42a rule. It was never in any handbook.
  502. 19:45She simply said it and she kept to it.
  503. 19:47If the pilot says no, the answer is no.
  504. 19:51One former member of the household
  505. 19:53remembers a day many years ago when a
  506. 19:56flight carrying the late queen was held
  507. 19:58on the ground because of low cloud. An
  508. 20:00official traveling with her became
  509. 20:02anxious about the timetable and started
  510. 20:04asking the crew whether they could
  511. 20:06perhaps try. The late queen who had been
  512. 20:09reading quietly, put down her papers and
  513. 20:11said to the official in front of
  514. 20:13everyone, "The captain has made his
  515. 20:15decision. We will all have a cup of
  516. 20:17tea." The official tried once more. He
  517. 20:20said there were people waiting at the
  518. 20:22other end. He said the timetable had
  519. 20:24been agreed for weeks. The late queen
  520. 20:27did not raise her voice. She simply
  521. 20:29picked her papers back up and said
  522. 20:31without looking at him, "Then they will
  523. 20:33wait too. They have kettles." The crew
  524. 20:37sitting up front heard every word. One
  525. 20:40of them told the story for the rest of
  526. 20:42his career. He said it was the only time
  527. 20:44in his life a passenger had made him
  528. 20:46feel that saying no was part of the
  529. 20:48service and not a failure of it. William
  530. 20:52heard that story as a boy. He heard it
  531. 20:54again years later from one of the crew
  532. 20:57who had been there. And when he began
  533. 20:59his own flying training, his grandmother
  534. 21:01said something to him that he has
  535. 21:03repeated privately more than once. She
  536. 21:06told him that the best pilots she had
  537. 21:07ever flown with were the ones who were
  538. 21:10never afraid to keep her waiting. There
  539. 21:12is one more piece to this. Remember the
  540. 21:15words William used on the phone, engines
  541. 21:17off. Now, they were not his words. Not
  542. 21:21originally. When William was a young
  543. 21:24man, before he flew rescue missions, he
  544. 21:26was being taken somewhere by helicopter
  545. 21:28with his grandmother. It was a short
  546. 21:31flight, a family occasion, nothing
  547. 21:33official. They were sitting on the
  548. 21:36ground with the rotors turning, waiting
  549. 21:38for the last passenger, when a warning
  550. 21:40light came on in the cockpit. The pilot
  551. 21:43said it was probably nothing. The late
  552. 21:45queen leaned forward, tapped him on the
  553. 21:47shoulder, and said, "Enginees off." Now
  554. 21:51we'll find out whether it's nothing on
  555. 21:52the ground. It turned out to be a minor
  556. 21:55fault, nothing serious. They were on
  557. 21:58their way again within the hour in a
  558. 22:00different aircraft, but William never
  559. 22:02forgot the way she said it. Not
  560. 22:04frightened, not cross, just certain.
  561. 22:08Years later, when he was training, an
  562. 22:10instructor asked the young men in his
  563. 22:12course to write down the best piece of
  564. 22:14flying advice they had ever been given.
  565. 22:16Most of them wrote something about
  566. 22:18checklists or fuel. William wrote three
  567. 22:21words. The instructor asked him where
  568. 22:23they came from. He said, "My
  569. 22:26grandmother." And the room laughed
  570. 22:28because they thought he was joking. He
  571. 22:30was not joking. So when the pilot rang
  572. 22:32him from that grass at Ray Mill and told
  573. 22:35him about the fog and the valley and the
  574. 22:37staff member saying Camila had flown in
  575. 22:39worse, William did not have to think
  576. 22:41about what to say. He had heard it said
  577. 22:44before by the person whose house he was
  578. 22:46protecting. Camila and her guests drove
  579. 22:49up to Sandringham the following morning
  580. 22:51instead. It was a long drive and by most
  581. 22:54accounts a quiet one. But before the
  582. 22:56cars left, something else happened. A
  583. 22:59little after 8, Camila's office
  584. 23:01contacted the Royal Travel Office again,
  585. 23:03not to complain about the canceled
  586. 23:05flight. That would have gone nowhere.
  587. 23:07They asked a different question. They
  588. 23:09asked whether for future flights booked
  589. 23:11by Camila's office, it would be possible
  590. 23:14to request a different pilot. The Royal
  591. 23:16Travel Office did not give an answer on
  592. 23:18the phone. They said they would look
  593. 23:19into it. Somebody at the airfield heard
  594. 23:22about it first, then everyone did. That
  595. 23:25afternoon, a senior manager from the
  596. 23:27flight came out to the hanger and found
  597. 23:30the pilot doing the post-flight
  598. 23:31paperwork for a flight that had never
  599. 23:33happened. "You have seen the request,"
  600. 23:35the manager said. "I have. I have to ask
  601. 23:38you formally. Do you stand by the
  602. 23:40decision?" The pilot did not look up
  603. 23:42from the form, every word of it. And the
  604. 23:45call to William, was that the right way
  605. 23:47to do it? Now, the pilot looked up. I
  606. 23:50logged it with you within the hour. I
  607. 23:52logged it with the travel office. I did
  608. 23:54it all by the book. The call to William
  609. 23:57was the only part that was not in the
  610. 23:58book, and it was the only part that made
  611. 24:00anyone listen. The manager said nothing
  612. 24:03for a while. Finally, he put a hand on
  613. 24:05the pilot's shoulder very briefly and
  614. 24:08went back out into the cold without
  615. 24:10another word. After the manager had
  616. 24:12gone, the pilot did not say anything
  617. 24:14more about it. He went on doing his job.
  618. 24:17But one of the ground crew saw him that
  619. 24:19afternoon sitting in the cab of a
  620. 24:21vehicle at the edge of the airfield with
  621. 24:23his log book open on his knee writing
  622. 24:26something. For a long time, nobody has
  623. 24:28seen what he wrote. The co-pilot walked
  624. 24:31over to the vehicle at one point
  625. 24:33carrying two mugs of tea. He tapped on
  626. 24:35the window. The pilot closed the log
  627. 24:37book before he wound it down. You all
  628. 24:40right? Fine. They will not move you. Not
  629. 24:43after that. Maybe not, the pilot said.
  630. 24:46He took the tea, but somebody should
  631. 24:48write down what happened on that grass
  632. 24:50while it is still fresh properly in case
  633. 24:53anybody tries to tell it differently in
  634. 24:55a month. He wound the window back up,
  635. 24:57and the co-pilot, walking away, saw him
  636. 25:00open the book again, turn back a page,
  637. 25:02and keep on writing. William heard about
  638. 25:04the request, too. He did not ring
  639. 25:06Camila. He did not ring her office.
  640. 25:09People who know him say he has learned
  641. 25:11that an argument about this kind of
  642. 25:13thing only makes it larger. Instead, he
  643. 25:16rang his father. The king had heard some
  644. 25:18of the story already. William told him
  645. 25:21the rest. The fog, the second landing
  646. 25:24site, the words on the grass, the
  647. 25:26request. The next morning, Charles
  648. 25:29listened. People who know him say he
  649. 25:31does not much enjoy helicopters himself,
  650. 25:34and that he has always had a good deal
  651. 25:36of respect for the crews who fly him.
  652. 25:38>> The Prince of Wales is your new colon
  653. 25:41chief. The great thing is he's a very
  654. 25:43good pilot indeed. So that's in.
  655. 25:45>> When William had finished, the king let
  656. 25:47the silence sit. Then he asked a single
  657. 25:50question. Was the pilot right? Yes,
  658. 25:53William said. You are sure. I have flown
  659. 25:56in fog like that. P at night. I know
  660. 25:59what it looks like when it comes in low
  661. 26:01over the fields. He was right an hour
  662. 26:03before he even rang me. And Camila's
  663. 26:06office wants him moved. Camila's office
  664. 26:08wants somebody to blame for a canceled
  665. 26:10afternoon. William said that is not the
  666. 26:13same thing. For a while, nobody said
  667. 26:15anything. William could hear his father
  668. 26:18moving papers on a desk the way he does
  669. 26:20when he is thinking. Then that's the end
  670. 26:22of it. The king said nobody changes a
  671. 26:25crew because they said no. William asked
  672. 26:28whether his father wanted him to speak
  673. 26:30to Camila. No, the king said, "Leave
  674. 26:34that with me. You have done your part.
  675. 26:36Let me do mine." That evening, according
  676. 26:39to people in the household, the king and
  677. 26:41Camila had dinner together, just the two
  678. 26:44of them. Nobody knows exactly what was
  679. 26:46said at that table, but a member of
  680. 26:48staff who cleared the plates afterwards
  681. 26:50says the conversation was quiet and
  682. 26:53long, and that at one point the king
  683. 26:55said quite clearly, "He kept you safe,
  684. 26:58darling. That is the whole of his job."
  685. 27:01Camila, the staff member says, put down
  686. 27:03her glass and did not reply for some
  687. 27:05time. Then she said, "I know I was cross
  688. 27:09about the wrong thing. It is not known
  689. 27:11exactly what was said after that or to
  690. 27:14whom, but the request from Camila's
  691. 27:16office was not granted." The pilot
  692. 27:18stayed on the rotor, and as far as
  693. 27:20anyone knows, he has flown Camila since
  694. 27:23more than once, without a word of
  695. 27:25complaint on either side. In the end,
  696. 27:28nobody was hurt. Nobody crashed. Nobody
  697. 27:31was even in any real danger because the
  698. 27:33danger was stopped before it could
  699. 27:35begin. That is the strange thing about
  700. 27:37good decisions in flying. When they
  701. 27:39work, there is nothing to see. A
  702. 27:41helicopter sits on the grass. Some bags
  703. 27:44get carried back to a house. A few
  704. 27:46people are cross about their afternoon
  705. 27:49and everyone goes home. William has not
  706. 27:51spoken about the afternoon publicly. He
  707. 27:54almost certainly never will. But a
  708. 27:56friend who saw him not long afterwards
  709. 27:58says he mentioned it only once briefly
  710. 28:01over dinner. He said the worst thing you
  711. 28:04can do to a good pilot is make him feel
  712. 28:06alone on the grass. The friend asked him
  713. 28:09whether he had been worried making the
  714. 28:11call he made about how it would land
  715. 28:13with Camila. William thought about it
  716. 28:15before he answered. Not as worried as I
  717. 28:18would have been, he said, if I had told
  718. 28:20him to go. It is easy to forget in a
  719. 28:22family like this how many of the most
  720. 28:25important decisions are made by people
  721. 28:27whose names never appear anywhere. A
  722. 28:30pilot on wet grass, a co-pilot with a
  723. 28:33sandwich, a ground crew standing about
  724. 28:35with torches. None of them will ever be
  725. 28:37thanked in public for an afternoon when
  726. 28:39nothing happened. And yet that is
  727. 28:42exactly what the late queen understood
  728. 28:44and exactly what she taught her
  729. 28:46grandson. Nothing happening is the whole
  730. 28:48point. There is one page in that pilot's
  731. 28:50log book for that afternoon. The date is
  732. 28:53filled in, the aircraft, the crew, the
  733. 28:56planned route, Ray Mill to Sandringham,
  734. 28:59and in the column where the reason for a
  735. 29:01canceled flight should go, there is
  736. 29:03nothing at all, one line, still empty.
  737. 29:06So, here is the question we will leave
  738. 29:08with you. Who in this family will be the
  739. 29:10next to be told no on a wet field? And
  740. 29:13will the pilot ring William first again?
  741. 29:15If you were with that crew from the
  742. 29:17start, type engines off now in the
  743. 29:19comments. So, the people who keep this
  744. 29:21family in the air can see that somebody
  745. 29:23noticed. The careful people vanish from
  746. 29:25memory the moment the danger has passed.
  747. 29:27So, here is how to keep this one
  748. 29:29remembered. Join Kensington Herald with
  749. 29:32one tap on subscribe as his log book
  750. 29:34still holds one page nobody has read.
  751. 29:37Press like if that pilot should never
  752. 29:39stand alone on the grass again. In the
  753. 29:41comments, write the name of the most
  754. 29:43careful person you have worked alongside
  755. 29:46and send this to someone whose job is
  756. 29:48keeping others safe. Our next story
  757. 29:51picks up the afternoon after with that
  758. 29:53pilot in the cab of his vehicle, the log
  759. 29:55book open on his knee, and that empty
  760. 29:58line in front of him. What does he
  761. 30:00finally write in it? Who is it meant
  762. 30:02for? And why, people say, did a copy end
  763. 30:05up on William's desk at Forest Lodge?
  764. 30:08Watch for it on this

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