She Wants to Be an Inspiration. She Already Is. — Transcript

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1. 0:00I want to be more than a leader.
2. 0:03I want to be an inspiration.
3. 0:07Let's sit with that for a second. Let me
4. 0:10say it one more time.
5. 0:13I want to be more than a leader.
6. 0:15I want to be an inspiration.
7. 0:19Those
8. 0:22words
9. 0:25came out of somebody's mouth
10. 0:29that
11. 0:34has done things in her career
12. 0:38that not many people
13. 0:41have been able to do,
14. 0:44would have thought of doing, would have
15. 0:47tried to do.
16. 0:51And
17. 0:52more importantly,
18. 0:54she just did it because it's who she is.
19. 1:01Somebody who
20. 1:03showed up every single day
21. 1:07when she was going through a ton of just
22. 1:10crazy things in her life. Like like
23. 1:13literally
24. 1:15a person who showed up day in and day
25. 1:17out
26. 1:19always
27. 1:22for
28. 1:24the reason of just being
29. 1:26the best that she could be every single
30. 1:28day because she had a family to take
31. 1:29care of.
32. 1:33The crazy thing about it is that
33. 1:37her life was kind of chaotic. It was it
34. 1:40was going crazy. It was all all over the
35. 1:43place. And there were so many times that
36. 1:45she wanted to give up, but she didn't.
37. 1:50And there were so many times that she
38. 1:51wanted to just sit there and cry and run
39. 1:54away
40. 1:56and do the things that most people would
41. 1:58do in those tough situations.
42. 2:04But she knew
43. 2:06that she had to go do what she did
44. 2:11every day
45. 2:13because her family depended on her,
46. 2:17her friends depended on her,
47. 2:20her customers depended on her
48. 2:23and her team.
49. 2:25It took them a long time to actually
50. 2:29grow into what she was all about.
51. 2:34But they eventually came around.
52. 2:38And when I talk about
53. 2:42being an inspiration,
54. 2:45that's who this person is. She really
55. 2:48doesn't even know it because those were
56. 2:50the words out of her mouth. I want to be
57. 2:53more than a leader. I want to be an
58. 2:54inspiration.
59. 2:58Few
60. 3:01years back, I hired this
61. 3:04girl who came in with a lot of energy.
62. 3:09This was like early on in my regional
63. 3:10manager career. Very early, very very
64. 3:12like two weeks in.
65. 3:15And we're going to we're going to uh
66. 3:21say that she was
67. 3:23a um a ball of fire. We're going to say
68. 3:25she was a ball of fire. She had more
69. 3:27energy than I did at the time. I mean,
70. 3:30she came in, hair was done up, she had
71. 3:34full of energy, she was ready to rock
72. 3:36and roll. She would have started that
73. 3:37day,
74. 3:39final letter.
75. 3:43And the second that I knew her or I saw
76. 3:46her, I met her, I knew that that Kelsey
77. 3:50was going to be an all-star for us.
78. 3:54and and I knew that she had the passion,
79. 3:56the fire, the drive to do great things.
80. 4:00Now, she was one of those, you know,
81. 4:02interviews that came in and she was
82. 4:06positive,
83. 4:07selling herself,
84. 4:09you know, trying to trying to, you know,
85. 4:11impress
86. 4:13me to to get a job. She never talked bad
87. 4:16about the place she was at. She always
88. 4:17talked about the good things that they
89. 4:19did for her. She was just ready for
90. 4:21something else. And boy would did she
91. 4:25ever uh did she ever uh get what she
92. 4:29asked for. She was she was ready for
93. 4:31something else and she got it
94. 4:35early on in her service advisor career
95. 4:36with us.
96. 4:38She didn't get along with a manager that
97. 4:40she was working for. Moved her down to
98. 4:42another teammate, another store manager,
99. 4:45another store.
100. 4:47And and they they they did great things
101. 4:48together. They became best friends at
102. 4:51that store.
103. 4:52Um they also battled like you know
104. 4:58business partners and
105. 5:01the family that we are at work fight.
106. 5:04There was a day that she actually came
107. 5:06to me and said you know what I'm going
108. 5:07to go do something else. I got to I I'm
109. 5:09I'm putting in my notice.
110. 5:12And I looked at I'm like you're crazy.
111. 5:13What are you What are you talking about?
112. 5:14Come on. We're here. We're family. I I
113. 5:17got you.
114. 5:20And that was tough.
115. 5:24But like most of them do, she came back.
116. 5:29And when she came back,
117. 5:32she had a different look in her eye. She
118. 5:34had she had the passion and the fire
119. 5:37already inside of her, but but it was
120. 5:38ready to come out. It was it was there.
121. 5:40It was I'm going to do this. I'm going
122. 5:42to dominate and I am going to show
123. 5:44everybody what is up.
124. 5:47And she did.
125. 5:51She got through a lot of things in her
126. 5:52personal life. She got through um some
127. 5:56scenarios at at work, a lot of growing
128. 5:58pains. When I mean growing pains, I mean
129. 6:01things that
130. 6:03most people, I'm telling you, couldn't
131. 6:05handle. They couldn't come to work. They
132. 6:09would call in.
133. 6:11But she'd be there six days a week, open
134. 6:13to close. And she's done that ever since
135. 6:15I've known her. There are times that I
136. 6:16have to tell her, "Stop coming to work
137. 6:19on your day off." And she would say, "I
138. 6:21got this, Rio. Don't worry about it."
139. 6:28and and the one thing that really
140. 6:32I think accelerated her
141. 6:35her growth because when you're a leader
142. 6:39and you want to be the best that you can
143. 6:40be, when you want to make a difference
144. 6:43in your store's lives and your
145. 6:46community's lives and everything that
146. 6:47you do as a leader, you have to do
147. 6:50things differently. And she did.
148. 6:57There was a lot of times that
149. 6:59her regional managers and myself
150. 7:02would just talk and talk and talk. The
151. 7:05good, the bad, the ugly, and more.
152. 7:09But the great thing about it was
153. 7:11every one of those conversations that we
154. 7:14had, she came out just that much better.
155. 7:17Whether she knew it or not,
156. 7:20I think most of the time she did, but I
157. 7:22think a lot of the times she she she
158. 7:25really didn't understand the impact that
159. 7:28she was making just by taking that step,
160. 7:30just by being who she was. And that is
161. 7:33what kept her in the game.
162. 7:38She followed the process that was
163. 7:40taught. She believed in the process that
164. 7:42was taught. She understood things like
165. 7:45running halfp price oil change specials.
166. 7:47I remember when ultimately I was not a
167. 7:50regional and I went back to restore at
168. 7:53one point and I told her, "It's good to
169. 7:55see you. I haven't seen you in a while.
170. 7:56How you doing?" And she's like, "You
171. 7:59know what I'm doing? Killing it always.
172. 8:00It's what I do. I just got a 93% on my
173. 8:04inspection."
174. 8:05All happy golucky.
175. 8:09I looked her. I said, "I'll show you
176. 8:10what a 93% looks like.
177. 8:14That ended in a bad
178. 8:17night
179. 8:19for Kelsey.
180. 8:21She ended up
181. 8:24taking that to heart.
182. 8:26She took it to heart. She she she was
183. 8:27really upset for about a day
184. 8:31and then she came back and then she
185. 8:34said, "I'll show you what 93 looks like,
186. 8:35Rio." And she turned it around and she
187. 8:38made it happen. She made that shop look
188. 8:40and act and and and and just there was a
189. 8:44different feel the next time that I saw
190. 8:45her a couple months later. The shop was
191. 8:48in order, the team was in order. and
192. 8:49that Kelsey, she she she
193. 8:53inspired me at the time because
194. 8:56everything that her and myself been
195. 8:59through as as a team,
196. 9:04all the hard times that we went through
197. 9:05together, all the times that she
198. 9:09punched back when I punched,
199. 9:14it made her better and it made me better
200. 9:18Because I had to slow down too. I had to
201. 9:21slow down and think
202. 9:24what was the next level for her.
203. 9:30The 93% conversation got her fired up to
204. 9:33a point that she started doing more
205. 9:35things on her own, started reading some
206. 9:36books, started started listening to some
207. 9:38podcasts, started, you know, putting
208. 9:40things up on her wall that inspired her
209. 9:42that I sent her and kept them there. It
210. 9:45was because she wanted to win and she
211. 9:47knew the process worked because she was
212. 9:49living the process. She was the
213. 9:53product of the process and the product
214. 9:55of herself believing in herself and that
215. 9:57she was going to get better and fighting
216. 9:59every single day. And that is what
217. 10:02inspiration is about. And that's how
218. 10:04leaders inspire
219. 10:07others because eventually one of the
220. 10:11things that she struggled with for a
221. 10:12long time was was turnover. But but now
222. 10:15her turnover is very low and her store
223. 10:18is killing it
224. 10:21and Kelsey's leading the way that she
225. 10:23she has has uh
226. 10:27has never led before that I always knew
227. 10:30that she had it in her and she did and
228. 10:31she's doing it.
229. 10:36Her team believes in her. Her customers
230. 10:39believe in her. And the thing is is
231. 10:41she's built
232. 10:44her business through grit, through fire,
233. 10:48through passion, through heart, through
234. 10:49crying, through every emotion that you
235. 10:51can go through. She's built the business
236. 10:53and she has built the respect and and
237. 10:57and and and gained the respect of her
238. 10:59team
239. 11:02that now instead of working six days,
240. 11:05she can walk away a little bit. she can
241. 11:07go and enjoy her kids.
242. 11:12That's what's worth it. And that's what
243. 11:14inspires
244. 11:16true leaders. That's what inspires the
245. 11:19people like us that are on this message
246. 11:22and on this call, whatever you want to
247. 11:23call it right now. That's why we keep
248. 11:26going because it's not about anything
249. 11:27else other than that. It's seeing others
250. 11:29win, seeing others succeed.
251. 11:32And I just want to say
252. 11:35that
253. 11:37this was a hard
254. 11:43episode for me to to to get to the
255. 11:46camera because there's so many emotions
256. 11:48behind it and I don't necessarily get
257. 11:50emotional, but but she
258. 12:00she is
259. 12:02what
260. 12:04it's all about.
261. 12:06And and she is the reason that I do what
262. 12:10I do.
263. 12:12And she is the reason that is one of the
264. 12:16reasons that I'm doing what I'm doing
265. 12:18with the Ascend program. And and she is
266. 12:22the inspiration that she wants to be.
267. 12:28And my hope that you all feel what I
268. 12:31feel right now about
269. 12:35a woman who
270. 12:37will not give up, will never give in,
271. 12:41will not take no for an answer, and will
272. 12:43never stop fighting until she gets what
273. 12:45she wants. And that's going to be
274. 12:48leaving
275. 12:51at the top,
276. 12:53walking away at some point in the future
277. 12:57at the top
278. 12:59so that she can give her family
279. 13:06everything that she's always wanted and
280. 13:07more. And that's the person who she is.
281. 13:11And she was the inspiration for this.
282. 13:14And I thank her for that. and thank her
283. 13:15for everything she's always done.
284. 13:17And
285. 13:21I hope you all
286. 13:23get a little taste of how Kelsey
287. 13:27can really make a difference and really
288. 13:32help you understand that it doesn't
289. 13:36matter what you're going through. It
290. 13:37doesn't matter your situation. It
291. 13:39doesn't matter who you are, what you
292. 13:41think, or what somebody's told you. It's
293. 13:42about what you have inside and you go
294. 13:45out and get it and you will win.
295. 13:49I'm Ryan. She calls me Rybo.
296. 13:53This was the Operator's Edge.
297. 13:55We'll see you next time.
298. 13:59Thank