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Performance Max Optimization: Structure, Signals & Intent Done Right | PPC TH 123 — Transcript

by PPC Town Hall · 6,995 words · 1,012 segments · language en · Watch on YouTube

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  1. 0:00Hello and welcome to this episode of PPC
  2. 0:02Town Hall. My name is Fred Vales. I'm
  3. 0:05your host. I'm also CEO and co-founder
  4. 0:08and optimizer a PPC management tool. So
  5. 0:11for today's episode, we have Beia
  6. 0:13Kamargo. She is someone you may not have
  7. 0:17heard about uh but she has been doing
  8. 0:19PPC for quite a long time and she's
  9. 0:22actually worked with one of the most
  10. 0:23influential people in PPC
  11. 0:26uh Mike Rhodess. So she got her start
  12. 0:28with Mike Rhodess. Now working with an
  13. 0:31expert like that, she has done some
  14. 0:34amazing work and she's come up with a
  15. 0:36framework for how to make accounts ready
  16. 0:39to make the most out of all the new
  17. 0:41capabilities that exists in PPC in the
  18. 0:44age of AI. So, it's a framework and I
  19. 0:48can't wait to talk to Beia about this
  20. 0:49framework and hopefully teach you as
  21. 0:52well how you can set up your accounts
  22. 0:54for success and replicate what Beia has
  23. 0:56done. So, with that, let's get rolling
  24. 0:59with this episode of PPC Town Hall.
  25. 1:06>> Beia, welcome to the show.
  26. 1:08>> Hi, thank you. Thank you for having me.
  27. 1:13>> Yeah, of course. uh you were an
  28. 1:15optimizer customer and uh that's sort of
  29. 1:18how we got reintroduced after you worked
  30. 1:21with Mike Rhodess at his agency. Uh but
  31. 1:24yeah, I'm so happy you did because
  32. 1:25you're doing some amazing things and we
  33. 1:27wanted to share that with the world. Um
  34. 1:30and yeah, I'm very grateful that you're
  35. 1:32willing to share what you've learned and
  36. 1:33uh and what's working for you. So, so
  37. 1:35but before we dive into it, tell us a
  38. 1:37little bit more about who you are, how
  39. 1:39you got to be a PPC practitioner and
  40. 1:42expert for uh 15 plus years now. Uh so,
  41. 1:45uh yeah, give us the background on BIA.
  42. 1:48>> Yeah, so I'm Brazilian and I moved to
  43. 1:52Australia
  44. 1:5412 years ago. I had a marketing career
  45. 1:56back in Brazil, but when I came to
  46. 1:58Australia, I have to start all over
  47. 2:01again. So I started from the bottom and
  48. 2:05was building my career in digital
  49. 2:07marketing. I was doing a little bit of
  50. 2:10everything. I have a graphic designer
  51. 2:11background as well. And then at some
  52. 2:15point I started at uh this agency
  53. 2:21and I was hired just to focus on Google
  54. 2:25ads on PPC. And I say yes that's fine. I
  55. 2:29was doing before. I know what I'm doing.
  56. 2:32I will be fine. And then I started
  57. 2:36working with Mike Roads at Web Savvy,
  58. 2:38his agency.
  59. 2:40And in the first two weeks, I realized I
  60. 2:44know nothing about Google Ads. Like
  61. 2:48everything that I thought I knew, I I
  62. 2:51didn't.
  63. 2:52So I was so blessed that I could work
  64. 2:55with him and learn from him. And the
  65. 2:59most thing that got me is not just learn
  66. 3:02the practical things of the platform but
  67. 3:05he'll teach us the mindset or how to
  68. 3:08think Google how to think why we are
  69. 3:12choosing this bid strategy why we are
  70. 3:15doing these adjustments and then I
  71. 3:18started learning from him and from there
  72. 3:21just got better.
  73. 3:23So I work at web for five years and re
  74. 3:28recently I joined ecom nation as head of
  75. 3:30Google and it's been wonderful to help
  76. 3:34so many clients at this point to get
  77. 3:37their accounts ready for 2026.
  78. 3:42>> That's amazing. Uh and I I love the
  79. 3:44point that you're making about teaching
  80. 3:48how to think about the goals and to
  81. 3:50think about marketing. So it's not just
  82. 3:52about knowing which buttons to push, but
  83. 3:55it's knowing about why are we pushing
  84. 3:57these buttons. Uh because I think what's
  85. 4:00fundamentally changing in 2026 and
  86. 4:03beyond is that user interfaces and and
  87. 4:06pages where we go to push on buttons to
  88. 4:08do things. That's going away. We're
  89. 4:10coming into an age where you're just
  90. 4:12going to talk to the AI and tell it what
  91. 4:14you're trying to have achieved and it
  92. 4:16will figure out what the buttons are
  93. 4:18that need to be pushed and it'll set it
  94. 4:19all up and it'll do it for you. Um, but
  95. 4:23that can also be scary, right? So, so
  96. 4:25kind of talk to us about that age of AI
  97. 4:28and how you think about how work gets
  98. 4:31done and what's the most important thing
  99. 4:33for PPC managers and in your case the
  100. 4:36head of Google to uh to think about.
  101. 4:39>> Yeah. So, one of the most things I love
  102. 4:41about Google Ads is that's always
  103. 4:43changing. So, it's always something for
  104. 4:45you to learn. So, I've always been a
  105. 4:48early adopter of everything that was
  106. 4:50coming. So, oh, we have PMAX now. Yes,
  107. 4:52let's test it. Let's start. Oh, it
  108. 4:55doesn't work that well. That's fine. We
  109. 4:58will learn from that and adapt.
  110. 5:01So, when AI started coming up, I was one
  111. 5:05of the first ones to say, "Hey, I want
  112. 5:07to test it." And even with dementen, I
  113. 5:11was one of the first ones in Australia
  114. 5:12to actually test it and I have a huge
  115. 5:15case study with success in that. So I'm
  116. 5:18always open to learn even if it's not
  117. 5:21100% yet
  118. 5:24I'm ready for it. So but as you said is
  119. 5:29bring complications.
  120. 5:31So on my day-to-day is not just
  121. 5:35easily to explain to a client or explain
  122. 5:38to my team that we need to adapt to AI.
  123. 5:42I think the most difficult thing is the
  124. 5:44mindset shift that you have to had going
  125. 5:48to Google ads in 2026
  126. 5:51at a lot of PPC experts are saying you
  127. 5:54need to let go of control and you need
  128. 5:57to move to guidance. So your work is not
  129. 6:01going to be
  130. 6:03a lot of keywords or a lot of beating
  131. 6:05strategies for keywords and everything
  132. 6:07but how you can guide the machine
  133. 6:09learning to do what you need to do
  134. 6:13and that is the most difficult things
  135. 6:15because a lot of business are still
  136. 6:18using old structures or they are holding
  137. 6:22on to things on the past. So I'm gently
  138. 6:27trying to get them to a AI era like
  139. 6:31let's get your account ready so you can
  140. 6:34work and AI can work at the same as your
  141. 6:37business.
  142. 6:40>> Yeah, that's amazing. So talk us through
  143. 6:42what are some of these things because I
  144. 6:43think that gets into the framework now,
  145. 6:45right? How do you prepare the account to
  146. 6:47do really well in an AI world? So uh so
  147. 6:50what would be the number one thing you
  148. 6:52would start with?
  149. 6:54So my framework is like you're building
  150. 6:57a house. So first we need to start with
  151. 7:01foundation.
  152. 7:02So it's your first data and your house
  153. 7:07cleaning that needs to be done. So even
  154. 7:10in 2026 people are still having 20
  155. 7:13conversion actions and they are all
  156. 7:16misaligned and they are not giving you
  157. 7:19the right signals. So this is the first
  158. 7:21things we do at the framework. We review
  159. 7:24your structure, your basic structure.
  160. 7:28And from there, you're going to assess
  161. 7:30and move to the foundation of the house
  162. 7:33that we call the wiring. So you can
  163. 7:36start building something from a solid
  164. 7:40foundation. So you're never going to put
  165. 7:42your walls if you don't have a solid
  166. 7:45foundation.
  167. 7:47So in this part of the framework, we
  168. 7:50have a look in conversion actions and
  169. 7:54audiences.
  170. 7:55If you have all your first data
  171. 7:57connected, if you're having the right
  172. 7:59signals, the right tools connected to
  173. 8:02Google ads. And from there, we are going
  174. 8:05to analyze the account structure
  175. 8:07according to your business.
  176. 8:11And what I'm finding the most is that
  177. 8:16sometimes people are over complicating
  178. 8:18things. So what I need to do in this
  179. 8:22part is actually tell the business and
  180. 8:25say hey have a look on your website.
  181. 8:28Your Google account structure should
  182. 8:30follow your website structure.
  183. 8:34So your the way you organize your
  184. 8:38website is the way you can organize your
  185. 8:40account structure. Of course, not one
  186. 8:43sizefits-all depending of the business,
  187. 8:46but you can simplify your Google
  188. 8:49account. And this is where I receive the
  189. 8:52most not rejection but people needs a
  190. 8:56little bit more convincing when I say oh
  191. 9:00you don't need 12 asset groups in this
  192. 9:03PMAX campaign because you don't have
  193. 9:05enough budget for them.
  194. 9:08And this is the mindset that are trying
  195. 9:10like a lot of accounts that I'm dealing
  196. 9:13with still with SCAG structures. So, I
  197. 9:17have 300 ad groups with thousands of
  198. 9:21keywords and to make the client
  199. 9:24understand that that's not going to work
  200. 9:27anymore
  201. 9:29is really hard,
  202. 9:32>> right? Because they come from a place
  203. 9:33where that has worked so well in the
  204. 9:35past. Um, so let's unpack what you said,
  205. 9:38right? Because I think there was a lot
  206. 9:39in there. Let's go back to the
  207. 9:41conversion actions. And so it sounds
  208. 9:43like you do that audit of the
  209. 9:45conversions a conversion actions.
  210. 9:49What do you typically look for like what
  211. 9:52is a good conversion action setup and
  212. 9:54and and also tell us is it e-commerce
  213. 9:57lead genen uh so help people understand
  214. 9:59what you are trying to achieve with
  215. 10:01conversion actions.
  216. 10:03>> Yeah my focus now it's e-commercises
  217. 10:07but the structure works for both.
  218. 10:11You need to have a clear structure. So
  219. 10:15mainly you need to have an conversions
  220. 10:19optin in but in a good structure. So if
  221. 10:22you're good using Google tech manager or
  222. 10:24if you're just using the Google tag this
  223. 10:27needs to be working perfectly.
  224. 10:29And a lot of things that I said, for
  225. 10:31example, um I have clients with three
  226. 10:36primary
  227. 10:38um conversion actions for purchases and
  228. 10:40I say, "Oh, you are at least double
  229. 10:43counting your results. So, let's clean
  230. 10:46this up." Um I have like page views, but
  231. 10:49they are not actually applying to any
  232. 10:52campaigns. So these kind of small
  233. 10:56changes that you can fix like quick wins
  234. 11:00that get your data more clean to give
  235. 11:03the machine clear signals.
  236. 11:05>> Right? So that's the housekeeping part
  237. 11:07and that makes sense. But now in in the
  238. 11:09case of a client who's got three primary
  239. 11:11conversion actions
  240. 11:13in some cases there is some intent
  241. 11:15behind it, right? there's different ways
  242. 11:17of measuring maybe the Google way, maybe
  243. 11:20there's a different way to measure it
  244. 11:21based on the uh the business internal
  245. 11:24data. Um, and so do do you find that
  246. 11:26there's still value in having those
  247. 11:29things but maybe set them to secondary
  248. 11:31action so it doesn't count towards
  249. 11:32optimization but you still have that
  250. 11:35data flow so you can compare it to
  251. 11:37whatever other baseline you have.
  252. 11:40>> Yes, I do. So normally I have for
  253. 11:42example the primary is coming from
  254. 11:45Shopify or the website directly and we
  255. 11:48have the same conversions coming from J4
  256. 11:51but as a secondary but we need just to
  257. 11:55make sure that they using the same
  258. 11:56settings because this way you can
  259. 11:58compare the numbers and see if you have
  260. 12:00any [clears throat] gaps or any
  261. 12:02discrepancy.
  262. 12:04So this is important also for your add
  263. 12:07to cart to begin checkouts and
  264. 12:10everything. You need to make sure that
  265. 12:12the data not just having them but you
  266. 12:16are applying as observation and you are
  267. 12:19actually checking the numbers
  268. 12:22>> and and then you said ideally you want
  269. 12:24to have perfect conversion data but I
  270. 12:27think in this day and age of privacy
  271. 12:29it's near impossible to have that per
  272. 12:31perfection right. Um so then then you
  273. 12:34have a couple of options. So you have G4
  274. 12:37um or you have OCI or you have the
  275. 12:39Google tag.
  276. 12:41What has been your experience like if
  277. 12:43you had to choose one of these to be
  278. 12:46your primary conversion action and the
  279. 12:48one that feeds the AI which one would
  280. 12:50you typically prefer or does it depend
  281. 12:53and if so what does it depend on?
  282. 12:57Look with the latest updates uh
  283. 12:59regarding Google Tag Manager, we are
  284. 13:02having a lot of issues across a few
  285. 13:05accounts. So my optimal is use a Google
  286. 13:09tag sitewide
  287. 13:11and then you connect your native um if
  288. 13:14you're using Shopify or if you're using
  289. 13:16your website, you connect your native
  290. 13:18one directly to Google Ads and these
  291. 13:21should be your first one. And then you
  292. 13:25can have the others just to comparison
  293. 13:27or to get more data.
  294. 13:32>> Yeah, that makes sense. And uh another
  295. 13:34question. So when you connect your
  296. 13:37primary system to Google, do you like to
  297. 13:39give it the full cart value or do you
  298. 13:42manipulate that value to be the profit?
  299. 13:45How do you think about things like
  300. 13:48um not return on ad spend but profit on
  301. 13:51ad spend and and profit maximization?
  302. 13:55>> Yeah. So when we have this data
  303. 13:58available I always try to drive to the
  304. 14:01profit side even in the campaign
  305. 14:03structures like most profit products
  306. 14:06less profit products. So we have like
  307. 14:09third parties like profit
  308. 14:11profit pick or something but if there's
  309. 14:14not available I let the machine follow
  310. 14:18up was the website is sending we don't I
  311. 14:22don't like to address like fixed values
  312. 14:26if I'm not 100% sure and it's incredible
  313. 14:30that the business actually cannot
  314. 14:32sometimes provide us with that
  315. 14:34particular number. So I leave a little
  316. 14:37bit open of course with closed
  317. 14:39monitoring with closed eyes um to see
  318. 14:43how it goes but depends of the business
  319. 14:45as well.
  320. 14:47>> Okay, makes sense. Great. So uh that's
  321. 14:50the conversion actions. Then the second
  322. 14:54component you talked about was
  323. 14:55audiences.
  324. 14:57>> Yeah. Now um a lot of people think about
  325. 15:00audiences in terms of PMAX campaigns and
  326. 15:04there is some debate and there are some
  327. 15:06you know research that says that
  328. 15:09overly restricting uh the AI
  329. 15:13actually has counterproductive results
  330. 15:15because sometimes the assumptions we
  331. 15:16make about an audience may not be in
  332. 15:18line with what actual people do. So like
  333. 15:21what is your strategy that you have
  334. 15:23found works well when it comes to the
  335. 15:25audience component?
  336. 15:27So the first part is actually make sure
  337. 15:29that we have enough good data. So what
  338. 15:33I'm finding like we have these accounts
  339. 15:36with 300 audience lists but they are not
  340. 15:39up to date. They are not useful or like
  341. 15:42the size is not valuable for that
  342. 15:46particular campaign. So one the first
  343. 15:48things I do is a big clean up of the
  344. 15:51audience is just to make sure we have
  345. 15:52the data that is relevant.
  346. 15:55And another thing that is easily
  347. 15:57mistaken is people have this audience
  348. 16:00but they don't apply to the campaigns.
  349. 16:02They just leave the audiences there. And
  350. 16:05then moving once we have all the first
  351. 16:08part like if you have a CRM connected
  352. 16:11you have a live audience and you have
  353. 16:13everything organized. The second thing
  354. 16:16is creating the audience based on your
  355. 16:19campaigns.
  356. 16:21But
  357. 16:23for now what we are doing is adapting
  358. 16:26your audiences
  359. 16:28by intent.
  360. 16:31So in the past we have um website
  361. 16:34visitors, we have like everything like
  362. 16:37the the same setup for everything like
  363. 16:3980 days website visitors, all visitors
  364. 16:42from J4. But now with these new signals,
  365. 16:46we are able to tailor that more. So I
  366. 16:49don't think the audience are limiting
  367. 16:52PMAX.
  368. 16:54I'm using them as a guide for Pmax.
  369. 16:58So what I do I do a mix of infinite in
  370. 17:03market um intent more intent related. So
  371. 17:09people who browse that website that I
  372. 17:12want that people. So if it is a
  373. 17:14competitor website or a interest website
  374. 17:17that can is the audience needs to answer
  375. 17:22a question. So my audiences are built
  376. 17:26about what they can answer like what
  377. 17:29people will be looking to find that
  378. 17:31particular pmax campaign
  379. 17:34and then I use that combined with the
  380. 17:37search terms to guide the machine to go
  381. 17:40after that people. That makes sense.
  382. 17:44>> That makes sense. Um, and then it makes
  383. 17:46total sense, but I want to go a little
  384. 17:47deeper on that. So, you have your
  385. 17:50audience based on the intent and what is
  386. 17:52the question they want to answer and
  387. 17:55then you steer it a little bit with some
  388. 17:56search uh themes or search keywords and
  389. 18:00then how do you connect the ad that is
  390. 18:03shown to the question that was being
  391. 18:05answered? How do you make sure that
  392. 18:07there is a match between how the AI
  393. 18:09shows your ad? Is it actually answering
  394. 18:11the question then? And I think my
  395. 18:13question then becomes a little bit about
  396. 18:14so what is the asset that you deploy in
  397. 18:18these scenarios?
  398. 18:20>> Yeah, depends.
  399. 18:22The most things I'm seeing now is that
  400. 18:25Google needs a a solid foundation as I
  401. 18:28mentioned before and a lot of a lot of
  402. 18:31campaigns are based on oh new
  403. 18:33collections, new products and then we
  404. 18:36have problems with stock. We have
  405. 18:39problems with seasonality. So what I'm
  406. 18:42moving my clients towards is that you
  407. 18:45need your PMX campaigns to be your
  408. 18:48foundation. So focus on your core
  409. 18:51products, your core categories, but not
  410. 18:54actually in product specifics
  411. 18:57except if you have like a huge budget
  412. 19:00for that and then you can be more
  413. 19:02granular. But if you don't have that
  414. 19:05budget for PMX to actually work, you
  415. 19:08need to be more cate um categories
  416. 19:12focused. So that's why I said follow
  417. 19:14your website structure. So if you have a
  418. 19:16e-commerce that is selling uh beauty
  419. 19:19brands and you have your categories like
  420. 19:22shampoo, conditioner, create your asset
  421. 19:25groups with dedicated creatives and add
  422. 19:28copy for that category.
  423. 19:31And then my audience will be people
  424. 19:34looking for shampoos, people looking for
  425. 19:37solutions for dry hair. And then we try
  426. 19:41to match as much as we can that
  427. 19:43particular asset to the audience. So we
  428. 19:47can be more assertive once the people
  429. 19:49see the ad and click on the ad. So
  430. 19:52that's why it's very try to change for a
  431. 19:57search intent driven error and not
  432. 20:01keyword error.
  433. 20:03>> Right? And because these are feed driven
  434. 20:06campaigns, usually Pmax with feed,
  435. 20:10Google will decide which products to
  436. 20:11show if it's kind of a shopping intent
  437. 20:13query. But do you also allow these
  438. 20:16campaigns to so you add assets to them
  439. 20:19like videos and uh and headlines and
  440. 20:22descriptions so that the ads can also
  441. 20:24show in different scenarios on different
  442. 20:26platforms or different surfaces?
  443. 20:30>> Yes. So, I always push all assets to
  444. 20:34excellent. People say that I'm a little
  445. 20:36bit crazy about that. Like they call me
  446. 20:38Mari Condo of Google Ads because I'm
  447. 20:41like cleaning freak to organize
  448. 20:43everything. But actually, I can see
  449. 20:46proven results every time we push asset
  450. 20:49group to excellent, our ad to excellent
  451. 20:52because it's actually
  452. 20:55the easiest way to do what Google is
  453. 20:57asking from us without damaging our
  454. 21:01campaigns like because we know some
  455. 21:03recommendations is not good to apply.
  456. 21:06Let's say that. But this one I get very
  457. 21:12about have all the assets, all the
  458. 21:15videos, all the creatives and
  459. 21:17continually
  460. 21:19looking at these numbers and
  461. 21:21understanding what is happening like
  462. 21:23what is this creative is doing for the
  463. 21:25campaign. Um and regarding the setup,
  464. 21:30if my client have budgets for a search
  465. 21:33brand campaign, my PMAX campaigns will
  466. 21:37exclude brand terms because I don't want
  467. 21:40to things because normally brand terms
  468. 21:44cannibalize Pmax the other terms. But if
  469. 21:48don't, we can have just one pmax with
  470. 21:52brand and non-brand. But
  471. 21:55what I telling the team at weekly is
  472. 21:59that it's not one thing set and done.
  473. 22:02You need to check PMAX search terms in
  474. 22:05at least a weekly basis
  475. 22:08because this is our work now. It's not
  476. 22:10even like putting the keywords and make
  477. 22:13them do the work. is giving the machine
  478. 22:15liberty to do whatever the machine
  479. 22:18thinks is the best, but then going in
  480. 22:20the back end and working on placement
  481. 22:23exclusions, working on nagging search
  482. 22:26terms, nagging keywords, nagging
  483. 22:29whatever we need to do to make sure the
  484. 22:31machine is going to the right places. So
  485. 22:34even if you are adding brand terms on
  486. 22:37your PMAX, you need to check what they
  487. 22:40are doing in there. if they are getting
  488. 22:43all the attention, if they're not
  489. 22:44getting all the attention, if you need
  490. 22:46to move to a separate campaign. And this
  491. 22:49is our work now.
  492. 22:52>> Yeah, that makes sense. Um, and so that
  493. 22:54kind of then goes into the structure,
  494. 22:56right? Brand versus non-brand, steering
  495. 22:58the traffic to the asset groups or the
  496. 23:01campaigns that you wanted by doing the
  497. 23:04negative keyword management.
  498. 23:07But you also then talked about
  499. 23:09simplifying the structure. Um, you kind
  500. 23:12of mentioned, okay, scags, we shouldn't
  501. 23:13be doing scaggs, and I agree with that.
  502. 23:16Um, but sort of what is that sweet spot
  503. 23:20where you have enough structure to steer
  504. 23:23the ship in the right direction without
  505. 23:25over complicating it because I think
  506. 23:27there is a fine balance there, right?
  507. 23:28So, where do you find that balance?
  508. 23:31>> Yeah. So, the first thing is every
  509. 23:33single business I have work with, I try
  510. 23:37to be build the full funnel. So I use
  511. 23:41dimension and YouTube campaigns for top
  512. 23:44of the funnel. Middle of the funnel will
  513. 23:47be our search non-brand campaign. Bottom
  514. 23:51of the funnel will be Pmax shopping and
  515. 23:55brand campaign. So that's I build this
  516. 23:59structure. Sometimes the clients doesn't
  517. 24:01have the budget for the top of the
  518. 24:02funnel yet or doesn't want middle of the
  519. 24:06funnel. But this is the structure I try
  520. 24:09to follow because if the client want to
  521. 24:12scale the structure is there
  522. 24:15and from there what I'm trying to this
  523. 24:19is the most difficult mind shift I need
  524. 24:22to say is just that if you have your ad
  525. 24:25groups um going to the same landing page
  526. 24:29have the same teams they need to be in
  527. 24:32the same place in the same campaign like
  528. 24:35the same ad group you don't 300 ad
  529. 24:38groups anymore. And this is being very
  530. 24:41difficult to people to understand. Say,
  531. 24:44"Oh, but I Google gives an example like
  532. 24:48before you have your ad group, legging,
  533. 24:51black leggings, blue leggings, green
  534. 24:54leggings. You don't need to have that
  535. 24:56anymore. You can have one ad group for
  536. 24:58leggings and you tailor your keywords to
  537. 25:01include everything else. So this is the
  538. 25:05structure that we try to move away and
  539. 25:08one thing of my framework is that we
  540. 25:11don't reinvent the wheel. We don't
  541. 25:14create new campaigns as possible. So we
  542. 25:17use all the existing data, all the
  543. 25:19existing campaigns and we just update
  544. 25:22them to match this new structure that is
  545. 25:25easier to AI to understand.
  546. 25:29>> Makes sense. Okay. So yeah, great
  547. 25:31structure there. Is there uh anything
  548. 25:33deeper? So we we've covered uh the
  549. 25:36structure, we've covered the the
  550. 25:38conversion actions, we've covered the
  551. 25:40audiences.
  552. 25:42What other components uh do you think
  553. 25:44people should not be missing out on?
  554. 25:49>> So the first part is the the measure of
  555. 25:52fundamentals is the foundation of the
  556. 25:54house. We have the wire and then when we
  557. 25:57finish we go to the next level that is
  558. 26:01keyword expansion if needed
  559. 26:04to match these new terms coming in and
  560. 26:07then creative quality. So we review all
  561. 26:11the creatives we push everything to
  562. 26:13excellent but besides that we actually
  563. 26:17look at the creatives performance what
  564. 26:20is working what is not working what is
  565. 26:22relevant. So I see a lot of accounts
  566. 26:26going to, oh, we need to refresh all ad
  567. 26:29copy. Oh, we need to refresh all the
  568. 26:31PMAX asset group. But a few people are
  569. 26:35actually just replacing the low
  570. 26:37performance ones or getting the best
  571. 26:41performing ones and applying to other
  572. 26:43places that is relevant. And this is
  573. 26:45something different that I'm trying to
  574. 26:47get attention to the people. You say
  575. 26:49you're not going to have a hund like 15
  576. 26:52headlines. Excellent. But you can learn
  577. 26:55from them. You can learn from what is
  578. 26:57working and what is not working.
  579. 27:00And this from there I go to plumbing
  580. 27:04because plumbing needs to be working
  581. 27:07from foundation until you finish your
  582. 27:09house. And my plumbing is GMC. So Google
  583. 27:13Merchant Center if you are e-commerce
  584. 27:17feed health and everything that you need
  585. 27:19to keep running while you're working on
  586. 27:22your foundation
  587. 27:24while you're building your house you
  588. 27:26always need to keep working on your
  589. 27:28feed. So that is the like the last last
  590. 27:31step but actually happens at the same
  591. 27:33time we are working through those.
  592. 27:37>> Great. And so when it comes to the the
  593. 27:38feed, do you use AI to rewrite
  594. 27:42descriptions? Uh do you use AI to
  595. 27:45generate image assets?
  596. 27:47Talk a bit about how AI fits into um all
  597. 27:50of this plumbing.
  598. 27:52>> Yeah, so the first thing I was so
  599. 27:54blessed that I learned a lot about uh
  600. 27:59Google Merchant Center with one of the
  601. 28:01best people that is Casey Jill. She's
  602. 28:03also ones of the top PPC in the world
  603. 28:07and I work for with her for two years.
  604. 28:10So like this is mind shifting about
  605. 28:14organizing your feed have the right
  606. 28:16information have the right properties
  607. 28:19and what can you do. So the first thing
  608. 28:22is feed health. We organize everything
  609. 28:25that is not working. So if you have
  610. 28:27issues on your feed or if you have
  611. 28:29information that is not getting right,
  612. 28:31we will work to fix all of that. From
  613. 28:34there according to the business we will
  614. 28:38do optimizations. So we use AI to
  615. 28:42identify these optimizations. So for
  616. 28:45example um
  617. 28:48the brand name is appearing first but
  618. 28:52for that particular business we need to
  619. 28:54display the product the product itself
  620. 28:57first then the brand. So these kind of
  621. 29:00things we use AI and we use third party
  622. 29:03platforms like data feed watch or um
  623. 29:06rich intelligent to make these AI
  624. 29:09optimizations for us
  625. 29:12and then we go to
  626. 29:16again the importance of actually having
  627. 29:18look at the results what are the
  628. 29:20products being pushed where is the
  629. 29:22health of the feed and this is what
  630. 29:26optimizer help us as
  631. 29:28>> [laughter]
  632. 29:29[gasps]
  633. 29:29>> So I'm not not going to shut out but
  634. 29:32yes. So it was the first thing when I
  635. 29:34moved to accommodation I say okay we
  636. 29:36need optimizer. So I always run like the
  637. 29:39feed quality score uh the feed audit and
  638. 29:43then from there I go with the clients
  639. 29:45and we can work on all the issues
  640. 29:48because for e-commerce this is like
  641. 29:50non-negotiable.
  642. 29:52>> Yeah. [snorts] Well thanks for the kind
  643. 29:54shout out to optimizer. We're happy to
  644. 29:56have you as a customer as well. Um,
  645. 29:59cool. Okay. So, no, this is a great
  646. 30:01framework, right? I mean, I think when
  647. 30:02you look at a lot of PPC campaigns,
  648. 30:05there's a factor of laziness. There's a
  649. 30:07factor of just not knowing what needs to
  650. 30:09be done. And so, you'll see a lot of
  651. 30:10campaigns that don't do these things and
  652. 30:13and haven't really thought through it.
  653. 30:15Um, but let's let's shift focus a little
  654. 30:17bit. I'd love to hear from you like
  655. 30:20where have you really pushed the
  656. 30:21envelope or where have you used AI to do
  657. 30:23something dramatically new or where are
  658. 30:27you just uh waiting to try something new
  659. 30:30that that you've always wanted to but
  660. 30:33maybe you haven't gotten to it like
  661. 30:34where are we pushing the envelope
  662. 30:37>> so um I had this framework and I said
  663. 30:41it's great for medium business or small
  664. 30:44business because I can apply very
  665. 30:46quickly we 20 quick wins from the day we
  666. 30:50start. So since I start at ecom nation
  667. 30:54we try we already did five or six
  668. 30:56account restructures and from the day we
  669. 30:58did we saw the uplift. I never had a
  670. 31:01case that the account got worse after
  671. 31:04applying those. But then I had a issue
  672. 31:07how can I scale that for biggest
  673. 31:10business because I need to have
  674. 31:12visibility
  675. 31:14and I had one particular account that
  676. 31:16I'm working on that is like huge account
  677. 31:19and I need to understand the intent
  678. 31:22behind every campaign to actually build
  679. 31:26my audience build my keywords and how
  680. 31:30can I consolidate this account following
  681. 31:33intent
  682. 31:35Then I was in an event and I spoke with
  683. 31:40Mike. I said, "Mike, I need help. Can
  684. 31:42you help me? I need to scale this. I
  685. 31:45need to understand the intent behind
  686. 31:47this." So we start working on his two
  687. 31:528020 brain. So there's like we connect
  688. 31:56um Google ads GPT and then I put all my
  689. 32:00framework in there and from that all of
  690. 32:03these that I mentioned for you is
  691. 32:05automated. So I just run one prompt and
  692. 32:09I have all this framework implemented
  693. 32:12for your account. From there I told like
  694. 32:16but I need
  695. 32:17>> so that that's really cool. So explain
  696. 32:20that a little bit more. So a lot of
  697. 32:22people may also not know what the 8020
  698. 32:23framework from Mike is. So give us a bit
  699. 32:26more detail there.
  700. 32:28>> Yeah. So imagine chat tippet.
  701. 32:31You go chat and Mike built a connector
  702. 32:34that you can connect this chatp and to
  703. 32:37your Google ads account. So has
  704. 32:40visibility of everything happening in
  705. 32:42the account. and he already built some
  706. 32:45prompts in there that tell like can you
  707. 32:48give me the performance for the last 30
  708. 32:51days and then we give like key insights
  709. 32:54because he is already train this chat to
  710. 32:57answer these questions
  711. 33:00then I went there and say okay we are
  712. 33:03now doing be away and I put all this
  713. 33:07information and everything that I do it
  714. 33:10was more than 300 100 questions and
  715. 33:15answers. So I get the results in the way
  716. 33:18I want.
  717. 33:20So I have now a Google chat to PT that
  718. 33:24do what I want to do basically.
  719. 33:28>> Okay. So you have like basically
  720. 33:30>> yeah very simple terms.
  721. 33:33>> Okay. So you have like a mega prompt and
  722. 33:35the mega prompt asks the AI to give 300
  723. 33:39or answer 300 questions
  724. 33:42while being connected to the Google Ads
  725. 33:44account. So it's it's basically do the
  726. 33:47BIA audit
  727. 33:49like that.
  728. 33:51>> Yes. So I actually just need to type
  729. 33:55fetch framework for this account and I
  730. 33:58put just the Google ID and then it will
  731. 34:01give me all the analysis of conversion
  732. 34:04actions all the analysis for the
  733. 34:05audience um account structure account
  734. 34:09performance performance the last 12
  735. 34:11months what is right where is wrong what
  736. 34:15accounts I need to kill what's an outs I
  737. 34:17need to keep consolidate and from there
  738. 34:20like GMC See and then I go we are trying
  739. 34:25to put like optimizer inside as well. So
  740. 34:29I say like go to optimizer website and
  741. 34:32run that read the information in there
  742. 34:35for me on that page and from there I
  743. 34:38have this document that is just the
  744. 34:41starter document of course because we
  745. 34:43need a human to guide everything but
  746. 34:48it's it's done with one prompt.
  747. 34:51>> Okay, great. And by the way we have an
  748. 34:53MCP. I don't know if uh it's kind of a
  749. 34:55secret, but if you want the optimizer
  750. 34:58MCP, we can give it to you. And anyone
  751. 35:00listening, we can get it to you as well.
  752. 35:03>> Count me in.
  753. 35:05>> Okay, cool. We'll get it your way. Yeah,
  754. 35:08that's really amazing. Okay, so that's
  755. 35:10kind of pushing the envelope of what's
  756. 35:12possible with AI.
  757. 35:14>> It gets better.
  758. 35:16Okay, let's
  759. 35:17>> Yeah, it gets better because
  760. 35:20>> the thing I asked Mike, I told him like
  761. 35:23I need something so I can map the intent
  762. 35:27behind the campaigns and he built it for
  763. 35:30me. So I have intent mapper. So imagine
  764. 35:35if you can export your Google ads
  765. 35:37account into a map tree view and once
  766. 35:41you click on your campaign for example
  767. 35:44if it's a search campaign we will open
  768. 35:46the ad group. You click in the ad group
  769. 35:49we will open the keywords we will open
  770. 35:52the search terms we will open all the
  771. 35:54information related to that particular
  772. 35:56campaign. So I can see how it works and
  773. 36:02we are in the final stages to build the
  774. 36:04AI will identify the intent for that
  775. 36:08particular campaign. So this is what
  776. 36:10it's coming. So we are pushing to have a
  777. 36:13tool that you can identify your intent
  778. 36:16by campaign so you can plan and adapt
  779. 36:20your account accordingly.
  780. 36:24>> Very cool. Okay. Okay. And if people
  781. 36:26want to stay in touch with you, remind
  782. 36:27them right now uh where are you most
  783. 36:30active?
  784. 36:32>> Yeah, so you can follow me on LinkedIn
  785. 36:34via Kamargo. That's where I'm most past
  786. 36:38my days now. So I'm always sharing good
  787. 36:41news and everything that is happening in
  788. 36:44the Google Ads world and yeah, it's the
  789. 36:47best place to find me.
  790. 36:50>> Great. Well, thank you for sharing uh
  791. 36:52what you're working on. It sounds very
  792. 36:53exciting. And then you did mention you
  793. 36:55share all the the happy news from Google
  794. 36:58ads, the happy and the unhappy. Uh but
  795. 37:00what are some recent things that you
  796. 37:02think people should pay more attention
  797. 37:04to when it comes to the new Google
  798. 37:05capabilities?
  799. 37:08>> Um I think we need to think outside the
  800. 37:12box. Uh so one of my latest articles
  801. 37:16it's how book talk is actually driving
  802. 37:20intent for Google shopping and this is
  803. 37:23just happened from November last year
  804. 37:27from black Friday in December and I
  805. 37:31explained the demand is there is just
  806. 37:34not where you are looking at. So this
  807. 37:38difference between
  808. 37:40keywords and intent.
  809. 37:43I think the most shift is that how can I
  810. 37:46understand the intent behind the
  811. 37:49campaigns and how can I think about
  812. 37:51intent where my people are what they
  813. 37:55will search for me to show up and that
  814. 37:59is the biggest difference.
  815. 38:01So this is I think is the most important
  816. 38:04thing right now is how to understand
  817. 38:07intent
  818. 38:09and how can you adapt for that.
  819. 38:13Okay. Yeah. The intent and then that
  820. 38:14goes back to the audience who has the
  821. 38:16intent and the thing that you're
  822. 38:17building. Um and talk a bit more about
  823. 38:21like so book talk is driving shopping
  824. 38:23behavior like explain that a bit more.
  825. 38:26>> Yeah. So what happened is book talk has
  826. 38:29a section that is called Tik Tok has a
  827. 38:33book talk community and this book talk
  828. 38:37community is huge and what was noticed
  829. 38:41in the past months is that it's get out
  830. 38:44of book talk and actually
  831. 38:48turn into a shopping behavior. So even
  832. 38:52brands that have nonbook related
  833. 38:54products were adapting their products to
  834. 38:57be bookreated.
  835. 39:00We call like bookish. So we have
  836. 39:03companies at Popsocket is in their third
  837. 39:06collection about book inspired phone
  838. 39:09cases. We have um Black Milk doing
  839. 39:13bookspire clothing collections because
  840. 39:16they are not waiting for the keyword to
  841. 39:19pick up. they are looking for the intent
  842. 39:22where the intent is and they have very
  843. 39:24successful numbers around those.
  844. 39:28So this is just one thing to look people
  845. 39:31sometimes saying oh I need Google Google
  846. 39:35but your people is on Microsoft ads so
  847. 39:39you need to look beyond.
  848. 39:42So that sounds like a very innovative
  849. 39:44thing to do, right? And how do you
  850. 39:45personally stay up with kind of these
  851. 39:48new consumer trends and and what seems
  852. 39:50to be working in marketing? And how do
  853. 39:52you how do you stay on top of it?
  854. 39:55>> One of the biggest tools I use now is
  855. 39:58actually Google Trends. So, Google has a
  856. 40:01website with Google Trends and you can
  857. 40:04search for whatever the terms you are
  858. 40:06looking for or even your brand name or
  859. 40:10whatever you're looking and then even
  860. 40:12give you how it's performing according
  861. 40:15if you want Australia worldwide you can
  862. 40:18see the behavior happening and also give
  863. 40:22you search terms that are rising like
  864. 40:25curies that are rising and that is the
  865. 40:28ones I want in my PMAX next campaigns.
  866. 40:31So they are related curious for the
  867. 40:34intent
  868. 40:36for the campaigns I want to build. So
  869. 40:39these what people are looking in Google
  870. 40:43to find that particular product or that
  871. 40:45particular brand and this is what I want
  872. 40:48in my account and most important not
  873. 40:51just on my account but I need on my
  874. 40:54account I need on my website I need on
  875. 40:56my CEO. There is not one Google does
  876. 41:01that, CEO does this and website. No, we
  877. 41:04all need to have the same communication,
  878. 41:07the same language so AI can understand
  879. 41:10all of this and have just one concise
  880. 41:13information about my business.
  881. 41:17>> Yes, that makes a lot of sense. You need
  882. 41:20to communicate across your agency. uh
  883. 41:22not always the easiest thing you know
  884. 41:23when you have different teams in charge
  885. 41:25of different things but uh but then also
  886. 41:27I think AI comes into this right so if
  887. 41:30you need to address your finding in 10
  888. 41:33different places from landing page to
  889. 41:34keywords to social campaigns it is nice
  890. 41:38because AI can actually fill a lot of
  891. 41:40those gaps and and do a lot of that work
  892. 41:42for you and maybe go to the the teams
  893. 41:44and say okay here's something that's
  894. 41:46already 70% done and they can take it
  895. 41:48across the finish line but but h how do
  896. 41:51you think about um in an agency world or
  897. 41:54in a a team-based world, how do you
  898. 41:57align people behind the marketing
  899. 42:00objectives
  900. 42:02more than maybe those silos that have
  901. 42:03come to exist between PPC and SEO and
  902. 42:06social?
  903. 42:08>> Yeah. So, I know it's something very new
  904. 42:12and it depends of the culture. So in my
  905. 42:15agency we are lucky enough to have uh
  906. 42:19uppace agency relationship. So for
  907. 42:21example with our clients we have
  908. 42:24directly is Slack channels with their
  909. 42:27teams. With that we can also invite
  910. 42:31their other teams. So we have for
  911. 42:33example one client be a client and we
  912. 42:36have their CEO CEO team they have our
  913. 42:39CRM team they have Google team meta team
  914. 42:43and then we can align where is important
  915. 42:46so it's one message across all channels
  916. 42:49and all the business not easy to do it's
  917. 42:53something we are starting to get used to
  918. 42:56especially on how we work with those
  919. 43:00teams And most important
  920. 43:04what can we benefit from working with
  921. 43:06them. So one thing that is this new
  922. 43:09culture of what is working on co oh I
  923. 43:12can adapt that for Google what is
  924. 43:15working on meta especially when for
  925. 43:17example my client doesn't have a budget
  926. 43:20to do top of the funnel but they are
  927. 43:22doing meta great let's use meta as our
  928. 43:26Google ads creative lab. So whatever is
  929. 43:29working on meta okay is working really
  930. 43:32well and we have the foundation okay
  931. 43:35let's bring that to Google so it's
  932. 43:40on a AI era we cannot look just one
  933. 43:44place anymore and for all of the other
  934. 43:47things that you used to waste our time
  935. 43:49on like manual tasks um revisings
  936. 43:54pmac search terms and kind of thing we
  937. 43:56have AI we have automations for that we
  938. 43:59don't need to waste our time on that.
  939. 44:01And with that, we have more room to plan
  940. 44:05and strategize
  941. 44:07and from there create these new
  942. 44:09collaborations with other teams.
  943. 44:13>> That's great. And uh so speaking of AI,
  944. 44:16which ones do you like best? Which ones
  945. 44:18do you use the most?
  946. 44:21Okay. Of course, because of Mike,
  947. 44:23[laughter] I use Cloud Pro uh for all
  948. 44:27the coding and all every the back end we
  949. 44:31do. But I use personally chat for
  950. 44:34everything that is my mom life related.
  951. 44:38So like from my grocery shopping to my
  952. 44:41kids appointments and everything. It's
  953. 44:44like Shhatyp is my best friend, my my
  954. 44:47personal assistant. Uh but we also have
  955. 44:50different tools like optimizer for
  956. 44:52Google ads. We have coworker for
  957. 44:55everything internal. So it's like not
  958. 44:58one tool for everything. We have like
  959. 45:01I'm 100% AI person. So I have tons of
  960. 45:05them.
  961. 45:07>> You try them all. Very nice. Okay. Well,
  962. 45:09this has been amazing. Thank you so much
  963. 45:11for sharing a great framework that I
  964. 45:14think a lot of people can just action
  965. 45:16today and uh um if if people wanted to
  966. 45:21get some of these resources or the way
  967. 45:22that you think about things where can
  968. 45:23they go and find them right now?
  969. 45:26>> Yeah. So I'm working on on these
  970. 45:28materials but actually I will be
  971. 45:30presenting the full framework and also
  972. 45:33case studies related on the Edward
  973. 45:37experience in Italy. So I will be
  974. 45:40speaking on the two days and I want
  975. 45:43everyone to watch that. So it will be
  976. 45:45the first place that I will show the
  977. 45:47full framework in real time and show
  978. 45:51every single p piece of bits. Um but
  979. 45:55yeah
  980. 45:57>> very cool and I believe Adorld
  981. 45:58experience is that the one that's in
  982. 46:00October?
  983. 46:01>> Yes it is.
  984. 46:03>> Okay. Uh so for the people who are eager
  985. 46:05to get
  986. 46:07>> Yeah. I will slowly release some things
  987. 46:09like actual checklist that you can do
  988. 46:12right away especially in my coaching
  989. 46:14sessions. Um you can find me also in
  990. 46:18learn commerce. Uh I do one coaching for
  991. 46:22business owners and also train Google
  992. 46:24ads there. Um we will releasing a little
  993. 46:28bit of helpful information as we go but
  994. 46:31the full framework will be just for the
  995. 46:33event.
  996. 46:34>> Okay. But you can get bits and pieces by
  997. 46:36connecting with Beia on social media, on
  998. 46:40LinkedIn and the learning platforms. I
  999. 46:42will put those in the show notes so that
  1000. 46:44people can uh connect with you. So yeah,
  1001. 46:46this has been uh amazing. Thank you so
  1002. 46:47much, Beia. And thank you everyone for
  1003. 46:50watching. I hope you've enjoyed this
  1004. 46:51episode. And if you want to know when
  1005. 46:53the next one comes out, please
  1006. 46:54subscribe, please like this one, put
  1007. 46:57comments about what you want to know
  1008. 46:59more about and uh we'll all be
  1009. 47:00monitoring that. So thank you Beia.
  1010. 47:03Thank you everyone and we'll see you for
  1011. 47:04the next one.
  1012. 47:05>> Thank you for having me.

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