Performance Max Optimization: Structure, Signals & Intent Done Right | PPC TH 123 — Transcript
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- 0:00Hello and welcome to this episode of PPC
- 0:02Town Hall. My name is Fred Vales. I'm
- 0:05your host. I'm also CEO and co-founder
- 0:08and optimizer a PPC management tool. So
- 0:11for today's episode, we have Beia
- 0:13Kamargo. She is someone you may not have
- 0:17heard about uh but she has been doing
- 0:19PPC for quite a long time and she's
- 0:22actually worked with one of the most
- 0:23influential people in PPC
- 0:26uh Mike Rhodess. So she got her start
- 0:28with Mike Rhodess. Now working with an
- 0:31expert like that, she has done some
- 0:34amazing work and she's come up with a
- 0:36framework for how to make accounts ready
- 0:39to make the most out of all the new
- 0:41capabilities that exists in PPC in the
- 0:44age of AI. So, it's a framework and I
- 0:48can't wait to talk to Beia about this
- 0:49framework and hopefully teach you as
- 0:52well how you can set up your accounts
- 0:54for success and replicate what Beia has
- 0:56done. So, with that, let's get rolling
- 0:59with this episode of PPC Town Hall.
- 1:06>> Beia, welcome to the show.
- 1:08>> Hi, thank you. Thank you for having me.
- 1:13>> Yeah, of course. uh you were an
- 1:15optimizer customer and uh that's sort of
- 1:18how we got reintroduced after you worked
- 1:21with Mike Rhodess at his agency. Uh but
- 1:24yeah, I'm so happy you did because
- 1:25you're doing some amazing things and we
- 1:27wanted to share that with the world. Um
- 1:30and yeah, I'm very grateful that you're
- 1:32willing to share what you've learned and
- 1:33uh and what's working for you. So, so
- 1:35but before we dive into it, tell us a
- 1:37little bit more about who you are, how
- 1:39you got to be a PPC practitioner and
- 1:42expert for uh 15 plus years now. Uh so,
- 1:45uh yeah, give us the background on BIA.
- 1:48>> Yeah, so I'm Brazilian and I moved to
- 1:52Australia
- 1:5412 years ago. I had a marketing career
- 1:56back in Brazil, but when I came to
- 1:58Australia, I have to start all over
- 2:01again. So I started from the bottom and
- 2:05was building my career in digital
- 2:07marketing. I was doing a little bit of
- 2:10everything. I have a graphic designer
- 2:11background as well. And then at some
- 2:15point I started at uh this agency
- 2:21and I was hired just to focus on Google
- 2:25ads on PPC. And I say yes that's fine. I
- 2:29was doing before. I know what I'm doing.
- 2:32I will be fine. And then I started
- 2:36working with Mike Roads at Web Savvy,
- 2:38his agency.
- 2:40And in the first two weeks, I realized I
- 2:44know nothing about Google Ads. Like
- 2:48everything that I thought I knew, I I
- 2:51didn't.
- 2:52So I was so blessed that I could work
- 2:55with him and learn from him. And the
- 2:59most thing that got me is not just learn
- 3:02the practical things of the platform but
- 3:05he'll teach us the mindset or how to
- 3:08think Google how to think why we are
- 3:12choosing this bid strategy why we are
- 3:15doing these adjustments and then I
- 3:18started learning from him and from there
- 3:21just got better.
- 3:23So I work at web for five years and re
- 3:28recently I joined ecom nation as head of
- 3:30Google and it's been wonderful to help
- 3:34so many clients at this point to get
- 3:37their accounts ready for 2026.
- 3:42>> That's amazing. Uh and I I love the
- 3:44point that you're making about teaching
- 3:48how to think about the goals and to
- 3:50think about marketing. So it's not just
- 3:52about knowing which buttons to push, but
- 3:55it's knowing about why are we pushing
- 3:57these buttons. Uh because I think what's
- 4:00fundamentally changing in 2026 and
- 4:03beyond is that user interfaces and and
- 4:06pages where we go to push on buttons to
- 4:08do things. That's going away. We're
- 4:10coming into an age where you're just
- 4:12going to talk to the AI and tell it what
- 4:14you're trying to have achieved and it
- 4:16will figure out what the buttons are
- 4:18that need to be pushed and it'll set it
- 4:19all up and it'll do it for you. Um, but
- 4:23that can also be scary, right? So, so
- 4:25kind of talk to us about that age of AI
- 4:28and how you think about how work gets
- 4:31done and what's the most important thing
- 4:33for PPC managers and in your case the
- 4:36head of Google to uh to think about.
- 4:39>> Yeah. So, one of the most things I love
- 4:41about Google Ads is that's always
- 4:43changing. So, it's always something for
- 4:45you to learn. So, I've always been a
- 4:48early adopter of everything that was
- 4:50coming. So, oh, we have PMAX now. Yes,
- 4:52let's test it. Let's start. Oh, it
- 4:55doesn't work that well. That's fine. We
- 4:58will learn from that and adapt.
- 5:01So, when AI started coming up, I was one
- 5:05of the first ones to say, "Hey, I want
- 5:07to test it." And even with dementen, I
- 5:11was one of the first ones in Australia
- 5:12to actually test it and I have a huge
- 5:15case study with success in that. So I'm
- 5:18always open to learn even if it's not
- 5:21100% yet
- 5:24I'm ready for it. So but as you said is
- 5:29bring complications.
- 5:31So on my day-to-day is not just
- 5:35easily to explain to a client or explain
- 5:38to my team that we need to adapt to AI.
- 5:42I think the most difficult thing is the
- 5:44mindset shift that you have to had going
- 5:48to Google ads in 2026
- 5:51at a lot of PPC experts are saying you
- 5:54need to let go of control and you need
- 5:57to move to guidance. So your work is not
- 6:01going to be
- 6:03a lot of keywords or a lot of beating
- 6:05strategies for keywords and everything
- 6:07but how you can guide the machine
- 6:09learning to do what you need to do
- 6:13and that is the most difficult things
- 6:15because a lot of business are still
- 6:18using old structures or they are holding
- 6:22on to things on the past. So I'm gently
- 6:27trying to get them to a AI era like
- 6:31let's get your account ready so you can
- 6:34work and AI can work at the same as your
- 6:37business.
- 6:40>> Yeah, that's amazing. So talk us through
- 6:42what are some of these things because I
- 6:43think that gets into the framework now,
- 6:45right? How do you prepare the account to
- 6:47do really well in an AI world? So uh so
- 6:50what would be the number one thing you
- 6:52would start with?
- 6:54So my framework is like you're building
- 6:57a house. So first we need to start with
- 7:01foundation.
- 7:02So it's your first data and your house
- 7:07cleaning that needs to be done. So even
- 7:10in 2026 people are still having 20
- 7:13conversion actions and they are all
- 7:16misaligned and they are not giving you
- 7:19the right signals. So this is the first
- 7:21things we do at the framework. We review
- 7:24your structure, your basic structure.
- 7:28And from there, you're going to assess
- 7:30and move to the foundation of the house
- 7:33that we call the wiring. So you can
- 7:36start building something from a solid
- 7:40foundation. So you're never going to put
- 7:42your walls if you don't have a solid
- 7:45foundation.
- 7:47So in this part of the framework, we
- 7:50have a look in conversion actions and
- 7:54audiences.
- 7:55If you have all your first data
- 7:57connected, if you're having the right
- 7:59signals, the right tools connected to
- 8:02Google ads. And from there, we are going
- 8:05to analyze the account structure
- 8:07according to your business.
- 8:11And what I'm finding the most is that
- 8:16sometimes people are over complicating
- 8:18things. So what I need to do in this
- 8:22part is actually tell the business and
- 8:25say hey have a look on your website.
- 8:28Your Google account structure should
- 8:30follow your website structure.
- 8:34So your the way you organize your
- 8:38website is the way you can organize your
- 8:40account structure. Of course, not one
- 8:43sizefits-all depending of the business,
- 8:46but you can simplify your Google
- 8:49account. And this is where I receive the
- 8:52most not rejection but people needs a
- 8:56little bit more convincing when I say oh
- 9:00you don't need 12 asset groups in this
- 9:03PMAX campaign because you don't have
- 9:05enough budget for them.
- 9:08And this is the mindset that are trying
- 9:10like a lot of accounts that I'm dealing
- 9:13with still with SCAG structures. So, I
- 9:17have 300 ad groups with thousands of
- 9:21keywords and to make the client
- 9:24understand that that's not going to work
- 9:27anymore
- 9:29is really hard,
- 9:32>> right? Because they come from a place
- 9:33where that has worked so well in the
- 9:35past. Um, so let's unpack what you said,
- 9:38right? Because I think there was a lot
- 9:39in there. Let's go back to the
- 9:41conversion actions. And so it sounds
- 9:43like you do that audit of the
- 9:45conversions a conversion actions.
- 9:49What do you typically look for like what
- 9:52is a good conversion action setup and
- 9:54and and also tell us is it e-commerce
- 9:57lead genen uh so help people understand
- 9:59what you are trying to achieve with
- 10:01conversion actions.
- 10:03>> Yeah my focus now it's e-commercises
- 10:07but the structure works for both.
- 10:11You need to have a clear structure. So
- 10:15mainly you need to have an conversions
- 10:19optin in but in a good structure. So if
- 10:22you're good using Google tech manager or
- 10:24if you're just using the Google tag this
- 10:27needs to be working perfectly.
- 10:29And a lot of things that I said, for
- 10:31example, um I have clients with three
- 10:36primary
- 10:38um conversion actions for purchases and
- 10:40I say, "Oh, you are at least double
- 10:43counting your results. So, let's clean
- 10:46this up." Um I have like page views, but
- 10:49they are not actually applying to any
- 10:52campaigns. So these kind of small
- 10:56changes that you can fix like quick wins
- 11:00that get your data more clean to give
- 11:03the machine clear signals.
- 11:05>> Right? So that's the housekeeping part
- 11:07and that makes sense. But now in in the
- 11:09case of a client who's got three primary
- 11:11conversion actions
- 11:13in some cases there is some intent
- 11:15behind it, right? there's different ways
- 11:17of measuring maybe the Google way, maybe
- 11:20there's a different way to measure it
- 11:21based on the uh the business internal
- 11:24data. Um, and so do do you find that
- 11:26there's still value in having those
- 11:29things but maybe set them to secondary
- 11:31action so it doesn't count towards
- 11:32optimization but you still have that
- 11:35data flow so you can compare it to
- 11:37whatever other baseline you have.
- 11:40>> Yes, I do. So normally I have for
- 11:42example the primary is coming from
- 11:45Shopify or the website directly and we
- 11:48have the same conversions coming from J4
- 11:51but as a secondary but we need just to
- 11:55make sure that they using the same
- 11:56settings because this way you can
- 11:58compare the numbers and see if you have
- 12:00any [clears throat] gaps or any
- 12:02discrepancy.
- 12:04So this is important also for your add
- 12:07to cart to begin checkouts and
- 12:10everything. You need to make sure that
- 12:12the data not just having them but you
- 12:16are applying as observation and you are
- 12:19actually checking the numbers
- 12:22>> and and then you said ideally you want
- 12:24to have perfect conversion data but I
- 12:27think in this day and age of privacy
- 12:29it's near impossible to have that per
- 12:31perfection right. Um so then then you
- 12:34have a couple of options. So you have G4
- 12:37um or you have OCI or you have the
- 12:39Google tag.
- 12:41What has been your experience like if
- 12:43you had to choose one of these to be
- 12:46your primary conversion action and the
- 12:48one that feeds the AI which one would
- 12:50you typically prefer or does it depend
- 12:53and if so what does it depend on?
- 12:57Look with the latest updates uh
- 12:59regarding Google Tag Manager, we are
- 13:02having a lot of issues across a few
- 13:05accounts. So my optimal is use a Google
- 13:09tag sitewide
- 13:11and then you connect your native um if
- 13:14you're using Shopify or if you're using
- 13:16your website, you connect your native
- 13:18one directly to Google Ads and these
- 13:21should be your first one. And then you
- 13:25can have the others just to comparison
- 13:27or to get more data.
- 13:32>> Yeah, that makes sense. And uh another
- 13:34question. So when you connect your
- 13:37primary system to Google, do you like to
- 13:39give it the full cart value or do you
- 13:42manipulate that value to be the profit?
- 13:45How do you think about things like
- 13:48um not return on ad spend but profit on
- 13:51ad spend and and profit maximization?
- 13:55>> Yeah. So when we have this data
- 13:58available I always try to drive to the
- 14:01profit side even in the campaign
- 14:03structures like most profit products
- 14:06less profit products. So we have like
- 14:09third parties like profit
- 14:11profit pick or something but if there's
- 14:14not available I let the machine follow
- 14:18up was the website is sending we don't I
- 14:22don't like to address like fixed values
- 14:26if I'm not 100% sure and it's incredible
- 14:30that the business actually cannot
- 14:32sometimes provide us with that
- 14:34particular number. So I leave a little
- 14:37bit open of course with closed
- 14:39monitoring with closed eyes um to see
- 14:43how it goes but depends of the business
- 14:45as well.
- 14:47>> Okay, makes sense. Great. So uh that's
- 14:50the conversion actions. Then the second
- 14:54component you talked about was
- 14:55audiences.
- 14:57>> Yeah. Now um a lot of people think about
- 15:00audiences in terms of PMAX campaigns and
- 15:04there is some debate and there are some
- 15:06you know research that says that
- 15:09overly restricting uh the AI
- 15:13actually has counterproductive results
- 15:15because sometimes the assumptions we
- 15:16make about an audience may not be in
- 15:18line with what actual people do. So like
- 15:21what is your strategy that you have
- 15:23found works well when it comes to the
- 15:25audience component?
- 15:27So the first part is actually make sure
- 15:29that we have enough good data. So what
- 15:33I'm finding like we have these accounts
- 15:36with 300 audience lists but they are not
- 15:39up to date. They are not useful or like
- 15:42the size is not valuable for that
- 15:46particular campaign. So one the first
- 15:48things I do is a big clean up of the
- 15:51audience is just to make sure we have
- 15:52the data that is relevant.
- 15:55And another thing that is easily
- 15:57mistaken is people have this audience
- 16:00but they don't apply to the campaigns.
- 16:02They just leave the audiences there. And
- 16:05then moving once we have all the first
- 16:08part like if you have a CRM connected
- 16:11you have a live audience and you have
- 16:13everything organized. The second thing
- 16:16is creating the audience based on your
- 16:19campaigns.
- 16:21But
- 16:23for now what we are doing is adapting
- 16:26your audiences
- 16:28by intent.
- 16:31So in the past we have um website
- 16:34visitors, we have like everything like
- 16:37the the same setup for everything like
- 16:3980 days website visitors, all visitors
- 16:42from J4. But now with these new signals,
- 16:46we are able to tailor that more. So I
- 16:49don't think the audience are limiting
- 16:52PMAX.
- 16:54I'm using them as a guide for Pmax.
- 16:58So what I do I do a mix of infinite in
- 17:03market um intent more intent related. So
- 17:09people who browse that website that I
- 17:12want that people. So if it is a
- 17:14competitor website or a interest website
- 17:17that can is the audience needs to answer
- 17:22a question. So my audiences are built
- 17:26about what they can answer like what
- 17:29people will be looking to find that
- 17:31particular pmax campaign
- 17:34and then I use that combined with the
- 17:37search terms to guide the machine to go
- 17:40after that people. That makes sense.
- 17:44>> That makes sense. Um, and then it makes
- 17:46total sense, but I want to go a little
- 17:47deeper on that. So, you have your
- 17:50audience based on the intent and what is
- 17:52the question they want to answer and
- 17:55then you steer it a little bit with some
- 17:56search uh themes or search keywords and
- 18:00then how do you connect the ad that is
- 18:03shown to the question that was being
- 18:05answered? How do you make sure that
- 18:07there is a match between how the AI
- 18:09shows your ad? Is it actually answering
- 18:11the question then? And I think my
- 18:13question then becomes a little bit about
- 18:14so what is the asset that you deploy in
- 18:18these scenarios?
- 18:20>> Yeah, depends.
- 18:22The most things I'm seeing now is that
- 18:25Google needs a a solid foundation as I
- 18:28mentioned before and a lot of a lot of
- 18:31campaigns are based on oh new
- 18:33collections, new products and then we
- 18:36have problems with stock. We have
- 18:39problems with seasonality. So what I'm
- 18:42moving my clients towards is that you
- 18:45need your PMX campaigns to be your
- 18:48foundation. So focus on your core
- 18:51products, your core categories, but not
- 18:54actually in product specifics
- 18:57except if you have like a huge budget
- 19:00for that and then you can be more
- 19:02granular. But if you don't have that
- 19:05budget for PMX to actually work, you
- 19:08need to be more cate um categories
- 19:12focused. So that's why I said follow
- 19:14your website structure. So if you have a
- 19:16e-commerce that is selling uh beauty
- 19:19brands and you have your categories like
- 19:22shampoo, conditioner, create your asset
- 19:25groups with dedicated creatives and add
- 19:28copy for that category.
- 19:31And then my audience will be people
- 19:34looking for shampoos, people looking for
- 19:37solutions for dry hair. And then we try
- 19:41to match as much as we can that
- 19:43particular asset to the audience. So we
- 19:47can be more assertive once the people
- 19:49see the ad and click on the ad. So
- 19:52that's why it's very try to change for a
- 19:57search intent driven error and not
- 20:01keyword error.
- 20:03>> Right? And because these are feed driven
- 20:06campaigns, usually Pmax with feed,
- 20:10Google will decide which products to
- 20:11show if it's kind of a shopping intent
- 20:13query. But do you also allow these
- 20:16campaigns to so you add assets to them
- 20:19like videos and uh and headlines and
- 20:22descriptions so that the ads can also
- 20:24show in different scenarios on different
- 20:26platforms or different surfaces?
- 20:30>> Yes. So, I always push all assets to
- 20:34excellent. People say that I'm a little
- 20:36bit crazy about that. Like they call me
- 20:38Mari Condo of Google Ads because I'm
- 20:41like cleaning freak to organize
- 20:43everything. But actually, I can see
- 20:46proven results every time we push asset
- 20:49group to excellent, our ad to excellent
- 20:52because it's actually
- 20:55the easiest way to do what Google is
- 20:57asking from us without damaging our
- 21:01campaigns like because we know some
- 21:03recommendations is not good to apply.
- 21:06Let's say that. But this one I get very
- 21:12about have all the assets, all the
- 21:15videos, all the creatives and
- 21:17continually
- 21:19looking at these numbers and
- 21:21understanding what is happening like
- 21:23what is this creative is doing for the
- 21:25campaign. Um and regarding the setup,
- 21:30if my client have budgets for a search
- 21:33brand campaign, my PMAX campaigns will
- 21:37exclude brand terms because I don't want
- 21:40to things because normally brand terms
- 21:44cannibalize Pmax the other terms. But if
- 21:48don't, we can have just one pmax with
- 21:52brand and non-brand. But
- 21:55what I telling the team at weekly is
- 21:59that it's not one thing set and done.
- 22:02You need to check PMAX search terms in
- 22:05at least a weekly basis
- 22:08because this is our work now. It's not
- 22:10even like putting the keywords and make
- 22:13them do the work. is giving the machine
- 22:15liberty to do whatever the machine
- 22:18thinks is the best, but then going in
- 22:20the back end and working on placement
- 22:23exclusions, working on nagging search
- 22:26terms, nagging keywords, nagging
- 22:29whatever we need to do to make sure the
- 22:31machine is going to the right places. So
- 22:34even if you are adding brand terms on
- 22:37your PMAX, you need to check what they
- 22:40are doing in there. if they are getting
- 22:43all the attention, if they're not
- 22:44getting all the attention, if you need
- 22:46to move to a separate campaign. And this
- 22:49is our work now.
- 22:52>> Yeah, that makes sense. Um, and so that
- 22:54kind of then goes into the structure,
- 22:56right? Brand versus non-brand, steering
- 22:58the traffic to the asset groups or the
- 23:01campaigns that you wanted by doing the
- 23:04negative keyword management.
- 23:07But you also then talked about
- 23:09simplifying the structure. Um, you kind
- 23:12of mentioned, okay, scags, we shouldn't
- 23:13be doing scaggs, and I agree with that.
- 23:16Um, but sort of what is that sweet spot
- 23:20where you have enough structure to steer
- 23:23the ship in the right direction without
- 23:25over complicating it because I think
- 23:27there is a fine balance there, right?
- 23:28So, where do you find that balance?
- 23:31>> Yeah. So, the first thing is every
- 23:33single business I have work with, I try
- 23:37to be build the full funnel. So I use
- 23:41dimension and YouTube campaigns for top
- 23:44of the funnel. Middle of the funnel will
- 23:47be our search non-brand campaign. Bottom
- 23:51of the funnel will be Pmax shopping and
- 23:55brand campaign. So that's I build this
- 23:59structure. Sometimes the clients doesn't
- 24:01have the budget for the top of the
- 24:02funnel yet or doesn't want middle of the
- 24:06funnel. But this is the structure I try
- 24:09to follow because if the client want to
- 24:12scale the structure is there
- 24:15and from there what I'm trying to this
- 24:19is the most difficult mind shift I need
- 24:22to say is just that if you have your ad
- 24:25groups um going to the same landing page
- 24:29have the same teams they need to be in
- 24:32the same place in the same campaign like
- 24:35the same ad group you don't 300 ad
- 24:38groups anymore. And this is being very
- 24:41difficult to people to understand. Say,
- 24:44"Oh, but I Google gives an example like
- 24:48before you have your ad group, legging,
- 24:51black leggings, blue leggings, green
- 24:54leggings. You don't need to have that
- 24:56anymore. You can have one ad group for
- 24:58leggings and you tailor your keywords to
- 25:01include everything else. So this is the
- 25:05structure that we try to move away and
- 25:08one thing of my framework is that we
- 25:11don't reinvent the wheel. We don't
- 25:14create new campaigns as possible. So we
- 25:17use all the existing data, all the
- 25:19existing campaigns and we just update
- 25:22them to match this new structure that is
- 25:25easier to AI to understand.
- 25:29>> Makes sense. Okay. So yeah, great
- 25:31structure there. Is there uh anything
- 25:33deeper? So we we've covered uh the
- 25:36structure, we've covered the the
- 25:38conversion actions, we've covered the
- 25:40audiences.
- 25:42What other components uh do you think
- 25:44people should not be missing out on?
- 25:49>> So the first part is the the measure of
- 25:52fundamentals is the foundation of the
- 25:54house. We have the wire and then when we
- 25:57finish we go to the next level that is
- 26:01keyword expansion if needed
- 26:04to match these new terms coming in and
- 26:07then creative quality. So we review all
- 26:11the creatives we push everything to
- 26:13excellent but besides that we actually
- 26:17look at the creatives performance what
- 26:20is working what is not working what is
- 26:22relevant. So I see a lot of accounts
- 26:26going to, oh, we need to refresh all ad
- 26:29copy. Oh, we need to refresh all the
- 26:31PMAX asset group. But a few people are
- 26:35actually just replacing the low
- 26:37performance ones or getting the best
- 26:41performing ones and applying to other
- 26:43places that is relevant. And this is
- 26:45something different that I'm trying to
- 26:47get attention to the people. You say
- 26:49you're not going to have a hund like 15
- 26:52headlines. Excellent. But you can learn
- 26:55from them. You can learn from what is
- 26:57working and what is not working.
- 27:00And this from there I go to plumbing
- 27:04because plumbing needs to be working
- 27:07from foundation until you finish your
- 27:09house. And my plumbing is GMC. So Google
- 27:13Merchant Center if you are e-commerce
- 27:17feed health and everything that you need
- 27:19to keep running while you're working on
- 27:22your foundation
- 27:24while you're building your house you
- 27:26always need to keep working on your
- 27:28feed. So that is the like the last last
- 27:31step but actually happens at the same
- 27:33time we are working through those.
- 27:37>> Great. And so when it comes to the the
- 27:38feed, do you use AI to rewrite
- 27:42descriptions? Uh do you use AI to
- 27:45generate image assets?
- 27:47Talk a bit about how AI fits into um all
- 27:50of this plumbing.
- 27:52>> Yeah, so the first thing I was so
- 27:54blessed that I learned a lot about uh
- 27:59Google Merchant Center with one of the
- 28:01best people that is Casey Jill. She's
- 28:03also ones of the top PPC in the world
- 28:07and I work for with her for two years.
- 28:10So like this is mind shifting about
- 28:14organizing your feed have the right
- 28:16information have the right properties
- 28:19and what can you do. So the first thing
- 28:22is feed health. We organize everything
- 28:25that is not working. So if you have
- 28:27issues on your feed or if you have
- 28:29information that is not getting right,
- 28:31we will work to fix all of that. From
- 28:34there according to the business we will
- 28:38do optimizations. So we use AI to
- 28:42identify these optimizations. So for
- 28:45example um
- 28:48the brand name is appearing first but
- 28:52for that particular business we need to
- 28:54display the product the product itself
- 28:57first then the brand. So these kind of
- 29:00things we use AI and we use third party
- 29:03platforms like data feed watch or um
- 29:06rich intelligent to make these AI
- 29:09optimizations for us
- 29:12and then we go to
- 29:16again the importance of actually having
- 29:18look at the results what are the
- 29:20products being pushed where is the
- 29:22health of the feed and this is what
- 29:26optimizer help us as
- 29:28>> [laughter]
- 29:29[gasps]
- 29:29>> So I'm not not going to shut out but
- 29:32yes. So it was the first thing when I
- 29:34moved to accommodation I say okay we
- 29:36need optimizer. So I always run like the
- 29:39feed quality score uh the feed audit and
- 29:43then from there I go with the clients
- 29:45and we can work on all the issues
- 29:48because for e-commerce this is like
- 29:50non-negotiable.
- 29:52>> Yeah. [snorts] Well thanks for the kind
- 29:54shout out to optimizer. We're happy to
- 29:56have you as a customer as well. Um,
- 29:59cool. Okay. So, no, this is a great
- 30:01framework, right? I mean, I think when
- 30:02you look at a lot of PPC campaigns,
- 30:05there's a factor of laziness. There's a
- 30:07factor of just not knowing what needs to
- 30:09be done. And so, you'll see a lot of
- 30:10campaigns that don't do these things and
- 30:13and haven't really thought through it.
- 30:15Um, but let's let's shift focus a little
- 30:17bit. I'd love to hear from you like
- 30:20where have you really pushed the
- 30:21envelope or where have you used AI to do
- 30:23something dramatically new or where are
- 30:27you just uh waiting to try something new
- 30:30that that you've always wanted to but
- 30:33maybe you haven't gotten to it like
- 30:34where are we pushing the envelope
- 30:37>> so um I had this framework and I said
- 30:41it's great for medium business or small
- 30:44business because I can apply very
- 30:46quickly we 20 quick wins from the day we
- 30:50start. So since I start at ecom nation
- 30:54we try we already did five or six
- 30:56account restructures and from the day we
- 30:58did we saw the uplift. I never had a
- 31:01case that the account got worse after
- 31:04applying those. But then I had a issue
- 31:07how can I scale that for biggest
- 31:10business because I need to have
- 31:12visibility
- 31:14and I had one particular account that
- 31:16I'm working on that is like huge account
- 31:19and I need to understand the intent
- 31:22behind every campaign to actually build
- 31:26my audience build my keywords and how
- 31:30can I consolidate this account following
- 31:33intent
- 31:35Then I was in an event and I spoke with
- 31:40Mike. I said, "Mike, I need help. Can
- 31:42you help me? I need to scale this. I
- 31:45need to understand the intent behind
- 31:47this." So we start working on his two
- 31:528020 brain. So there's like we connect
- 31:56um Google ads GPT and then I put all my
- 32:00framework in there and from that all of
- 32:03these that I mentioned for you is
- 32:05automated. So I just run one prompt and
- 32:09I have all this framework implemented
- 32:12for your account. From there I told like
- 32:16but I need
- 32:17>> so that that's really cool. So explain
- 32:20that a little bit more. So a lot of
- 32:22people may also not know what the 8020
- 32:23framework from Mike is. So give us a bit
- 32:26more detail there.
- 32:28>> Yeah. So imagine chat tippet.
- 32:31You go chat and Mike built a connector
- 32:34that you can connect this chatp and to
- 32:37your Google ads account. So has
- 32:40visibility of everything happening in
- 32:42the account. and he already built some
- 32:45prompts in there that tell like can you
- 32:48give me the performance for the last 30
- 32:51days and then we give like key insights
- 32:54because he is already train this chat to
- 32:57answer these questions
- 33:00then I went there and say okay we are
- 33:03now doing be away and I put all this
- 33:07information and everything that I do it
- 33:10was more than 300 100 questions and
- 33:15answers. So I get the results in the way
- 33:18I want.
- 33:20So I have now a Google chat to PT that
- 33:24do what I want to do basically.
- 33:28>> Okay. So you have like basically
- 33:30>> yeah very simple terms.
- 33:33>> Okay. So you have like a mega prompt and
- 33:35the mega prompt asks the AI to give 300
- 33:39or answer 300 questions
- 33:42while being connected to the Google Ads
- 33:44account. So it's it's basically do the
- 33:47BIA audit
- 33:49like that.
- 33:51>> Yes. So I actually just need to type
- 33:55fetch framework for this account and I
- 33:58put just the Google ID and then it will
- 34:01give me all the analysis of conversion
- 34:04actions all the analysis for the
- 34:05audience um account structure account
- 34:09performance performance the last 12
- 34:11months what is right where is wrong what
- 34:15accounts I need to kill what's an outs I
- 34:17need to keep consolidate and from there
- 34:20like GMC See and then I go we are trying
- 34:25to put like optimizer inside as well. So
- 34:29I say like go to optimizer website and
- 34:32run that read the information in there
- 34:35for me on that page and from there I
- 34:38have this document that is just the
- 34:41starter document of course because we
- 34:43need a human to guide everything but
- 34:48it's it's done with one prompt.
- 34:51>> Okay, great. And by the way we have an
- 34:53MCP. I don't know if uh it's kind of a
- 34:55secret, but if you want the optimizer
- 34:58MCP, we can give it to you. And anyone
- 35:00listening, we can get it to you as well.
- 35:03>> Count me in.
- 35:05>> Okay, cool. We'll get it your way. Yeah,
- 35:08that's really amazing. Okay, so that's
- 35:10kind of pushing the envelope of what's
- 35:12possible with AI.
- 35:14>> It gets better.
- 35:16Okay, let's
- 35:17>> Yeah, it gets better because
- 35:20>> the thing I asked Mike, I told him like
- 35:23I need something so I can map the intent
- 35:27behind the campaigns and he built it for
- 35:30me. So I have intent mapper. So imagine
- 35:35if you can export your Google ads
- 35:37account into a map tree view and once
- 35:41you click on your campaign for example
- 35:44if it's a search campaign we will open
- 35:46the ad group. You click in the ad group
- 35:49we will open the keywords we will open
- 35:52the search terms we will open all the
- 35:54information related to that particular
- 35:56campaign. So I can see how it works and
- 36:02we are in the final stages to build the
- 36:04AI will identify the intent for that
- 36:08particular campaign. So this is what
- 36:10it's coming. So we are pushing to have a
- 36:13tool that you can identify your intent
- 36:16by campaign so you can plan and adapt
- 36:20your account accordingly.
- 36:24>> Very cool. Okay. Okay. And if people
- 36:26want to stay in touch with you, remind
- 36:27them right now uh where are you most
- 36:30active?
- 36:32>> Yeah, so you can follow me on LinkedIn
- 36:34via Kamargo. That's where I'm most past
- 36:38my days now. So I'm always sharing good
- 36:41news and everything that is happening in
- 36:44the Google Ads world and yeah, it's the
- 36:47best place to find me.
- 36:50>> Great. Well, thank you for sharing uh
- 36:52what you're working on. It sounds very
- 36:53exciting. And then you did mention you
- 36:55share all the the happy news from Google
- 36:58ads, the happy and the unhappy. Uh but
- 37:00what are some recent things that you
- 37:02think people should pay more attention
- 37:04to when it comes to the new Google
- 37:05capabilities?
- 37:08>> Um I think we need to think outside the
- 37:12box. Uh so one of my latest articles
- 37:16it's how book talk is actually driving
- 37:20intent for Google shopping and this is
- 37:23just happened from November last year
- 37:27from black Friday in December and I
- 37:31explained the demand is there is just
- 37:34not where you are looking at. So this
- 37:38difference between
- 37:40keywords and intent.
- 37:43I think the most shift is that how can I
- 37:46understand the intent behind the
- 37:49campaigns and how can I think about
- 37:51intent where my people are what they
- 37:55will search for me to show up and that
- 37:59is the biggest difference.
- 38:01So this is I think is the most important
- 38:04thing right now is how to understand
- 38:07intent
- 38:09and how can you adapt for that.
- 38:13Okay. Yeah. The intent and then that
- 38:14goes back to the audience who has the
- 38:16intent and the thing that you're
- 38:17building. Um and talk a bit more about
- 38:21like so book talk is driving shopping
- 38:23behavior like explain that a bit more.
- 38:26>> Yeah. So what happened is book talk has
- 38:29a section that is called Tik Tok has a
- 38:33book talk community and this book talk
- 38:37community is huge and what was noticed
- 38:41in the past months is that it's get out
- 38:44of book talk and actually
- 38:48turn into a shopping behavior. So even
- 38:52brands that have nonbook related
- 38:54products were adapting their products to
- 38:57be bookreated.
- 39:00We call like bookish. So we have
- 39:03companies at Popsocket is in their third
- 39:06collection about book inspired phone
- 39:09cases. We have um Black Milk doing
- 39:13bookspire clothing collections because
- 39:16they are not waiting for the keyword to
- 39:19pick up. they are looking for the intent
- 39:22where the intent is and they have very
- 39:24successful numbers around those.
- 39:28So this is just one thing to look people
- 39:31sometimes saying oh I need Google Google
- 39:35but your people is on Microsoft ads so
- 39:39you need to look beyond.
- 39:42So that sounds like a very innovative
- 39:44thing to do, right? And how do you
- 39:45personally stay up with kind of these
- 39:48new consumer trends and and what seems
- 39:50to be working in marketing? And how do
- 39:52you how do you stay on top of it?
- 39:55>> One of the biggest tools I use now is
- 39:58actually Google Trends. So, Google has a
- 40:01website with Google Trends and you can
- 40:04search for whatever the terms you are
- 40:06looking for or even your brand name or
- 40:10whatever you're looking and then even
- 40:12give you how it's performing according
- 40:15if you want Australia worldwide you can
- 40:18see the behavior happening and also give
- 40:22you search terms that are rising like
- 40:25curies that are rising and that is the
- 40:28ones I want in my PMAX next campaigns.
- 40:31So they are related curious for the
- 40:34intent
- 40:36for the campaigns I want to build. So
- 40:39these what people are looking in Google
- 40:43to find that particular product or that
- 40:45particular brand and this is what I want
- 40:48in my account and most important not
- 40:51just on my account but I need on my
- 40:54account I need on my website I need on
- 40:56my CEO. There is not one Google does
- 41:01that, CEO does this and website. No, we
- 41:04all need to have the same communication,
- 41:07the same language so AI can understand
- 41:10all of this and have just one concise
- 41:13information about my business.
- 41:17>> Yes, that makes a lot of sense. You need
- 41:20to communicate across your agency. uh
- 41:22not always the easiest thing you know
- 41:23when you have different teams in charge
- 41:25of different things but uh but then also
- 41:27I think AI comes into this right so if
- 41:30you need to address your finding in 10
- 41:33different places from landing page to
- 41:34keywords to social campaigns it is nice
- 41:38because AI can actually fill a lot of
- 41:40those gaps and and do a lot of that work
- 41:42for you and maybe go to the the teams
- 41:44and say okay here's something that's
- 41:46already 70% done and they can take it
- 41:48across the finish line but but h how do
- 41:51you think about um in an agency world or
- 41:54in a a team-based world, how do you
- 41:57align people behind the marketing
- 42:00objectives
- 42:02more than maybe those silos that have
- 42:03come to exist between PPC and SEO and
- 42:06social?
- 42:08>> Yeah. So, I know it's something very new
- 42:12and it depends of the culture. So in my
- 42:15agency we are lucky enough to have uh
- 42:19uppace agency relationship. So for
- 42:21example with our clients we have
- 42:24directly is Slack channels with their
- 42:27teams. With that we can also invite
- 42:31their other teams. So we have for
- 42:33example one client be a client and we
- 42:36have their CEO CEO team they have our
- 42:39CRM team they have Google team meta team
- 42:43and then we can align where is important
- 42:46so it's one message across all channels
- 42:49and all the business not easy to do it's
- 42:53something we are starting to get used to
- 42:56especially on how we work with those
- 43:00teams And most important
- 43:04what can we benefit from working with
- 43:06them. So one thing that is this new
- 43:09culture of what is working on co oh I
- 43:12can adapt that for Google what is
- 43:15working on meta especially when for
- 43:17example my client doesn't have a budget
- 43:20to do top of the funnel but they are
- 43:22doing meta great let's use meta as our
- 43:26Google ads creative lab. So whatever is
- 43:29working on meta okay is working really
- 43:32well and we have the foundation okay
- 43:35let's bring that to Google so it's
- 43:40on a AI era we cannot look just one
- 43:44place anymore and for all of the other
- 43:47things that you used to waste our time
- 43:49on like manual tasks um revisings
- 43:54pmac search terms and kind of thing we
- 43:56have AI we have automations for that we
- 43:59don't need to waste our time on that.
- 44:01And with that, we have more room to plan
- 44:05and strategize
- 44:07and from there create these new
- 44:09collaborations with other teams.
- 44:13>> That's great. And uh so speaking of AI,
- 44:16which ones do you like best? Which ones
- 44:18do you use the most?
- 44:21Okay. Of course, because of Mike,
- 44:23[laughter] I use Cloud Pro uh for all
- 44:27the coding and all every the back end we
- 44:31do. But I use personally chat for
- 44:34everything that is my mom life related.
- 44:38So like from my grocery shopping to my
- 44:41kids appointments and everything. It's
- 44:44like Shhatyp is my best friend, my my
- 44:47personal assistant. Uh but we also have
- 44:50different tools like optimizer for
- 44:52Google ads. We have coworker for
- 44:55everything internal. So it's like not
- 44:58one tool for everything. We have like
- 45:01I'm 100% AI person. So I have tons of
- 45:05them.
- 45:07>> You try them all. Very nice. Okay. Well,
- 45:09this has been amazing. Thank you so much
- 45:11for sharing a great framework that I
- 45:14think a lot of people can just action
- 45:16today and uh um if if people wanted to
- 45:21get some of these resources or the way
- 45:22that you think about things where can
- 45:23they go and find them right now?
- 45:26>> Yeah. So I'm working on on these
- 45:28materials but actually I will be
- 45:30presenting the full framework and also
- 45:33case studies related on the Edward
- 45:37experience in Italy. So I will be
- 45:40speaking on the two days and I want
- 45:43everyone to watch that. So it will be
- 45:45the first place that I will show the
- 45:47full framework in real time and show
- 45:51every single p piece of bits. Um but
- 45:55yeah
- 45:57>> very cool and I believe Adorld
- 45:58experience is that the one that's in
- 46:00October?
- 46:01>> Yes it is.
- 46:03>> Okay. Uh so for the people who are eager
- 46:05to get
- 46:07>> Yeah. I will slowly release some things
- 46:09like actual checklist that you can do
- 46:12right away especially in my coaching
- 46:14sessions. Um you can find me also in
- 46:18learn commerce. Uh I do one coaching for
- 46:22business owners and also train Google
- 46:24ads there. Um we will releasing a little
- 46:28bit of helpful information as we go but
- 46:31the full framework will be just for the
- 46:33event.
- 46:34>> Okay. But you can get bits and pieces by
- 46:36connecting with Beia on social media, on
- 46:40LinkedIn and the learning platforms. I
- 46:42will put those in the show notes so that
- 46:44people can uh connect with you. So yeah,
- 46:46this has been uh amazing. Thank you so
- 46:47much, Beia. And thank you everyone for
- 46:50watching. I hope you've enjoyed this
- 46:51episode. And if you want to know when
- 46:53the next one comes out, please
- 46:54subscribe, please like this one, put
- 46:57comments about what you want to know
- 46:59more about and uh we'll all be
- 47:00monitoring that. So thank you Beia.
- 47:03Thank you everyone and we'll see you for
- 47:04the next one.
- 47:05>> Thank you for having me.
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