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Omer Khan - Laundry POS Systems and Training Attendants — Transcript

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0:00And they cut the alarm wires, the phone
0:02wires, everything, the camera wires as
0:04they went in.
0:05>> Mission Impossible stuff.
0:06>> Yeah. Yeah, it's legit. Legit this
0:08happened. Pretty much, right? I wish Tom
0:11Cruise did it, right? But no, Tom Cruise
0:13did not do this. And they got into the
0:16office. Somebody was
0:19planning this for some time.
0:20>> Ocean's 11, they had like an acrobat
0:22come in.
0:23>> I've never seen the Ocean's 11 movie, so
0:25I couldn't tell you. But long story
0:28short, now there's no there's no alarm,
0:30there's no cameras, there's no phone.
0:33Um, so he had all the snacks to himself.
0:35He could he he was there for like four
0:37or five hours all night. And he was he
0:40found the keys to the changer machines,
0:42right? He he took out all the he took
0:45out he took out all the uh quarters, but
0:48the front door was not a turn lock, it
0:51was a key lock from the inside. So he
0:54was unable to leave with the quarter
0:56buckets. Otherwise, he would have opened
0:58the front doors, loaded his car with the
1:00quarter buckets, too, and you know,
1:01carried on with his life. But he just
1:04took all the cash, went back through the
1:05ceiling. So he had to do more work. So
1:07he had to go back into the ceiling,
1:09crawl through the beams or whatever, go
1:12back into the AC unit, and leave. And
1:15that's how we figured out.
1:21>> All right, today we have with us Omar
1:23Khan,
1:25who is the owner and operator of Skyline
1:28Laundromats in Atlanta. And how many do
1:32you have right now, Omar?
1:35>> Uh, we have four.
1:37>> It's what I was thinking. Are you trying
1:38to do a fifth anytime soon or
1:41>> Always looking.
1:42>> Always looking.
1:43>> Always looking. So,
1:45um,
1:45it's my father and I that, you know, we
1:47run the business together. And um,
1:50obviously he started the business. I'm
1:52second generation into it.
1:54Um, grew up taking out quarters all my
1:57life.
1:58Um on the weekends I should say, right?
2:00Outside of school and weekends and um so
2:03it was always like a field trip. And
2:05then um but full-time almost 10 or 11 10
2:10plus years now that you know, I did
2:12corporate America for a couple of years
2:14after college and I
2:16you know, found a I found a few mentors
2:18along the way and um found a few
2:21opportunities as I was transitioning
2:24from corporate to a business world and
2:27and uh that's been, you know, a big uh
2:30piece of the puzzle of where I am today.
2:34>> How many team members do you have now?
2:37>> We're in the ballpark of 24 to 25.
2:41>> Uh between between the laundromats
2:45uh
2:45the drivers and then the the the
2:49overnight staff that does the processing
2:51for the pickup and delivery.
2:53>> And you mentioned your dad actually
2:55bought some of the property for Is that
2:57for all four laundromats that you guys
2:59own the real estate as well or is that
3:00just a few of them?
3:01>> No, the two that he did initially we we
3:04own the property. The other two that we
3:06got over the last several years um he
3:08leased them.
3:10>> Okay. Yeah. Yeah, we have we own two of
3:12ours and then we lease one of ours as
3:14well. But the one that um that we lease
3:16out it's been really good too and we
3:18like our landlords and all that. So it's
3:19it's been okay, but you're fully
3:22attended at
3:23>> Good.
3:23>> Yeah, we're sorry. I I was just going to
3:25say that we
3:27both have perks, right? Owning
3:28properties is obviously it's good and
3:31it's a different type of uh pride and uh
3:34uh different type of you know, you it's
3:36a different vision, but it comes with
3:38[snorts] a lot of responsibility, right?
3:39Parking lot goes bad, you got potholes,
3:42you got to redo a whole parking lot, you
3:44know, 45, 50,000 depending on the size,
3:47where you are, what city you're in,
3:48right? So
3:514 years, 5 years ago we redid two of our
3:53parking lots that we own. It was It was
3:56not cheap, right? But now, 5 years
3:58later, we're in the midst of
4:02getting them resealed and repainted and
4:05a new coating, right? Especially with
4:07the World Cup coming in. We're like,
4:08"Hey, let's just go ahead and do it."
4:10But it's expensive, right? So, they
4:13started yesterday, actually. So,
4:16we're in the middle of that, right? So,
4:18it's got to deal with that kind of
4:19stuff. And then with our the two
4:21properties that we lease,
4:23um there was
4:25not part of the plan, but we got lucky
4:27with both the landlords
4:29redoing both of our parking lots this
4:31year alone, just in this first half,
4:33first quarter of this year. So, it's
4:35kind of, you know, up to date and
4:37good-looking, good good for the brand,
4:38good for the, you know, good for the
4:40business. So,
4:41um excited about that.
4:44>> It feels so good to have that done, and
4:45then you know, it's it's good for
4:47another like 5 years or so, and
4:50we uh I was going to say the same thing
4:52is that, you know, owning the property
4:53is great, but then like we just
4:54recently, in fact, this week we had to
4:56close for a day because uh
4:58we had a water line
5:01uh leak in between the building and the
5:02main line, I guess. I don't know how you
5:03say that, but
5:05but yeah, it was a big, you know,
5:06$10,000
5:08repair, and we had to shut down the
5:10store for half a day.
5:11>> For
5:12And for one of the laundromats where
5:14it's a big parking lot because we're in
5:16a center, right?
5:18Um and it's a old center,
5:20um the underground pipes are cast iron,
5:24right? Obviously, I would have never
5:26known that. I I've been dealing with
5:28this for the last 8 years, right? About
5:313 years ago, 4 years ago, we had to be
5:33shut down for 2 weeks because the whole
5:35parking not the whole, but there was
5:37like a big section of the parking lot
5:38that they had to dig up because it kept
5:40backing up, and everything just kept
5:42backing up into our lint trap, into the
5:44laundromats, and no one else was
5:46affected because they're just non-water.
5:49They're only using bathrooms for their
5:50businesses. They're fine. But for us, we
5:52were down for literally 14 days. It was
5:55It was brutal. I was not happy. But
5:58came, you know, it it is what it is. You
6:00just ride out the storm. And there's no
6:02makeup for it. There's no makeup
6:04business. There's no insurance claim on
6:06it.
6:07Luckily, landlord took care of it at the
6:09time. It was our previous landlord. But
6:13still, like, you know, losses a loss.
6:15And you just got to ride it out.
6:17>> Yeah.
6:19Yeah, that's it's brutal. It's brutal.
6:22Are you fully attended at all for your
6:24locations?
6:24>> Yes. Yes.
6:26>> All four locations are fully attended.
6:28>> Do you still have a few open 24/7?
6:31>> I have two.
6:32Two 24/7s and then and they have a night
6:35attendant as well.
6:36>> Okay.
6:37What revenue mix do you think
6:41you're doing as far as and you can just
6:44give me percentages, but I know for for
6:46us, we did and some of the listeners may
6:49have heard these numbers before, but we
6:51did about 2.5 million in 2025 top line
6:54revenue for our three stores.
6:56And then of that revenue, about 70%
7:00was self-serve. And then the other 30%
7:03was wash, dry, fold. And that includes
7:06some of our like larger commercial
7:08accounts in that in that 30%.
7:11Um
7:12but I know you are more into delivery
7:14than than we are. At least I think you
7:15were last time I talked to you. Do you
7:17know what kind of like the revenue
7:19percentage like
7:20>> We're starting to out the pickup and
7:22delivery is starting to outgrow
7:25the like if I for I do we process the
7:28pickup and delivery from from from one
7:30location only, right? So, if I were to
7:33just compare from that location to
7:35pickup and delivery, my pickup and
7:37delivery numbers are starting to outgrow
7:39my self-service business.
7:41>> Wow. That's incredible.
7:43>> Right?
7:43Yeah.
7:44>> That's big numbers.
7:46>> It is. It is. Right?
7:49Um so, obviously we want our
7:51self-service to grow as well. We want
7:53our
7:54wash, dry, fold to grow as well.
7:57Um but obviously we have to make some
7:58modifications for that to happen, right?
8:00In the evening or later at night when
8:03the ladies are processing all the orders
8:05and then there's less washer and dryers
8:06available for customers, then you tend
8:08to run them away.
8:10Um which has been happening over the
8:12years, right? Unfortunately. But now
8:15we're at the point where we have um some
8:18storage behind the laundromat and we're
8:20just going to turn that into a
8:22production facility. I wish I had done
8:24that 5 years ago, right? But now we're
8:26at the point I'm going to have to
8:28turn my back storage space into a full
8:31production facility. That's [snorts] at
8:33least 80% of my operations move to the
8:35back. If there's a few machines in the
8:37front being, you know, used, it's fine.
8:38But at least majority of the operations
8:40will move to the back eventually,
8:41sometime this year. So, once that
8:44happens, then hopefully we'll um then
8:46the goal is to maybe even turn that
8:48laundromat into 24 hours. So, now the
8:51production's in the back, hire a front
8:53night attendant, then we'll be able to
8:56grow our, you know, night time, evening
8:58time, night time business back as well.
9:00So, it's it's all thoughts right now.
9:03Haven't really come to a conclusion of
9:05what's going to happen besides we are
9:07going to move everything to the back.
9:09>> And we've been doing the coin sell thing
9:11for about 10 years. So, just the second
9:13half of it, I've probably seen at least
9:16five of my customers open a processing
9:18facility that is just dedicated to
9:22commercial accounts and wash, dry, fold
9:25orders.
9:26And it's not open to the public. It's
9:28just an area that they do everything
9:32that's not, you know, what the basic
9:34laundromat is. When you think about that
9:36as a business model, I think people hear
9:38that
9:39and I've had people try and open that
9:42without the laundromats first
9:44and it never works. I've never seen that
9:46work without the revenue. Right? And so
9:49like when you have the revenue and you
9:52have the demand
9:54then you open the supply to supply the
9:56demand. You open the the processing
9:58facility. Versus, you know, anyone I've
10:01seen do it that way that has multiple
10:03laundromats and opens a processing
10:04facility, I've seen that succeed. But
10:07then I've had a few people that I've
10:08seen them do the opposite where they
10:10they're like, "I don't want a
10:11laundromat open to the public. I just
10:13want to do
10:14um you know, wash, dry, fold, and
10:17delivery. I just want to have a
10:18processing facility."
10:21The demand for that is is comes along a
10:23little slower, right? And the customer
10:25acquisition costs are a little higher
10:27and all that. And so uh
10:29if you try and create that supply before
10:32the demand, I've not seen that work. But
10:34it's interesting to hear that um yet
10:36another one of our customers is doing a
10:39processing facility, which I think is
10:41great cuz it just shows, you know, that
10:43your business is going well and that
10:44you've got more demand than what you can
10:47supply. And like you said, you don't
10:48want to hurt your your self-serve
10:49numbers um
10:51by running them off, which I know is an
10:53issue.
10:53>> I was I was going to say anyone that is
10:55looking to get into that self-service /
10:59pick up and delivery space, right?
11:02Um
11:03or pick up and delivery space only, then
11:05it's a different story. Then of course
11:06you look for a warehouse type setting or
11:09a place where you don't open to public.
11:10It can be behind a center. You're You're
11:12not going to be street facing and and,
11:15you know, you can run a pick up and
11:16delivery facility. But if you're trying
11:18to do both, self-service and pick up and
11:21delivery obviously it's harder, but you
11:25want to try to find a space where you
11:27can kind of have both
11:30um
11:31both things in one space but divided.
11:34That way you're only paying one rent,
11:37right? Or you own the property.
11:39Obviously, it gets a little expensive or
11:42it gets into your profits if you have to
11:45your Let's say you're renting a
11:46laundromat and now you're outgrown your
11:49pickup and deliveries. Like if I where
11:51I'm at right now, if it was a smaller
11:53space and if I was outgrowing my
11:55self-service and I have to go rent
11:57another space to do pickup and delivery
12:00in a whole different facility,
12:03I'd think twice to do the business,
12:05right? Until unless [snorts] you're
12:08doing really big numbers, like really
12:11ridiculously big numbers, like
12:12six-figure type business numbers and
12:15multiple six figures, then of course,
12:18then it's worth it, right?
12:19>> I I'm I'm a little blessed where where
12:21my laundromat is or my pickup and
12:23delivery is, I can
12:25behind the wall I have some square
12:27footage. I can, you know, put some
12:29machines there and not go anywhere else
12:31and pay, you know, another five, six,
12:33seven, eight thousand dollar rent,
12:35right? I'm already paying for one space
12:37and I can now do both things, right? Was
12:39it part of the plan eight years ago when
12:41I bought this laundromat? No. But it,
12:44you know, it worked out. So anyone in
12:46the future that is looking for a
12:47laundromat {slash} self-service {slash}
12:50pickup and delivery space, then and if
12:52you're trying to go into a 2,500 square
12:55foot space or 3,000 square foot space,
12:57you can manage but you're going to have
12:59to put in a lot of less machines to have
13:01a separate dedicated
13:04pickup and delivery space, right? But
13:06then if you have the option to go 4,000
13:09or 5,000 square feet space and you can,
13:11you know, dedicate some of that just for
13:13pickup and delivery, then you'll be
13:15comfortable to grow and you'll even
13:18outgrow that space one day, too,
13:19hopefully. But they'll just have to plan
13:21accordingly.
13:22>> I was talking to Sharon Brinks about
13:24this on our last episode and I was
13:27telling her how, you know, her stores
13:29look so nice and it's got our little
13:30point of sale system there and all that.
13:32And
13:33she had based that store on
13:36Delaware, but the biggest difference is
13:38that Delaware has like this kind of
13:39space in the back where you can store
13:40all the soaps and the vending and the
13:44you know, and then it's got more storage
13:46for finished orders. And I was
13:48complimenting her on her on I mean, her
13:51laundromat does look amazing. She was
13:52like, "Yeah, but I wish I had gotten
13:54more space
13:56for the processing, for the storage."
13:59And I think that that's pretty
14:00consistent. I mean, we have a a 5,000
14:02square foot facility and
14:05I think you need to dedicate at least
14:061,000 square feet to the wash, dry, fold
14:09and the
14:10little office and the processing and the
14:12I mean
14:13um so
14:15yeah, and and I think
14:17I mean, that was the third one we did,
14:19right? So, that was the one we had kind
14:20of learned that yeah, you need to
14:21dedicate more space to that than you
14:23think. And in the in the other one, the
14:25one that we lease, we had like a
14:28a dog grooming place next to us and we
14:31got that space when, you know, and then
14:33we had like a different So, we ended up
14:34just getting a
14:35like a dish every time there would be a
14:37business next to us, we would just grow
14:39bigger and bigger.
14:41Um you had something similar like that,
14:43right?
14:43>> Speaking of a dog grooming, I want to
14:46set up a animal station. Um
14:49uh in one of my Yeah, I'm thinking about
14:53it. It's part of the It's It's in my
14:54pipeline. I think once I'm done setting
14:56up my production space
14:58um and if I stumble across another
15:00laundromat opportunity, of course I'm
15:01going to jump on that first. But um in
15:04one of my existing stores, I have space
15:06to put a animal washing station. So,
15:10um that's something that I've been
15:11really hardly think like really
15:14um thinking about for the last maybe 6
15:16months. Like if I did it, how would I do
15:18it? What would I do? And where would
15:20what it? And all the logistics. So, it's
15:22all in my head right now. Haven't put it
15:24on pen and paper, but that's something
15:27I'm really considering.
15:28>> Well, logistics is something that a lot
15:30of people don't think a lot about, and
15:33obviously, as you scale and as you get
15:37years under your belt, you do kind of
15:39figure out that there is kind of this
15:41workflow through each
15:44area of the business. And I was hoping
15:46you could tell us a little bit about
15:47your workflow for the wash, dry, fold,
15:50and for any commercial accounts, and
15:53kind of how that works with the
15:55attendance, and you know, how do they
15:57utilize the the software and the
15:59hardware that you have there?
16:01>> With the wash, dry, fold POS system?
16:03>> Yeah.
16:04>> Um yeah, so I'm a big advocate of the
16:07wash, dry, fold POS, right? Now, of
16:09course,
16:10there's a lot of great softwares out
16:11there now, and they're all doing their
16:14own, you know, part, but I'm
16:16I'm a die-hard fan of
16:19um of your system,
16:20and
16:21I think we're maybe 4 years plus now, I
16:25think, if I'm not mistaken, on the
16:26system. So, I have two of your new
16:27registers and two of the older ones, but
16:30it's working fine right now.
16:32>> Good.
16:32>> And um and my employees love it, right?
16:35Initially, when I first got it, one of
16:36my employees like, "I'm going to quit."
16:38Cuz we were going from Clover to this.
16:40"I don't want a new system, and blah
16:41blah blah." And I was like, "Just give
16:44it give it give give it a week. You're
16:46going to be" And my Hispanic employee,
16:48who, you know, speaks a little English,
16:51not too much, was training the American
16:53employee.
16:54>> Oh my goodness. That's awesome.
16:55>> Three days three days into it. I was so
16:58excited. I was like, "Thank God."
16:59Because she's one of our favorite She's
17:00still is, you know, one of our best. And
17:03um and she learned it very fast. And um
17:07and and and the system does great,
17:09right? It's helped, especially with
17:11having a credit card on file and
17:14allowing that for your residential or
17:16commercial customers to have that on
17:18file and you can be like, "Hey, just
17:19drop it off and we'll you know, we'll
17:21bill it to your card
17:23and
17:24so that that's been very
17:27successful I would say. I don't know how
17:29many you know, time I employees are
17:31actually using it for the customers but
17:34time to time when I do see that it it's
17:36it's good because then customers are
17:38happy. They just drop it off and they
17:39walk off. Right? They don't have to
17:41worry about it. Especially our old
17:43customers that has been with us for a
17:45long time.
17:47And and and then the and the other good
17:49part is that
17:51it's a one customer base, right? So now
17:53I have customers that can go from before
17:55my laundromat were branded differently.
17:57So now all of them are branded same.
18:00We have the one POS system.
18:03My card systems I wanted to be one. I
18:06couldn't do one card system
18:07unfortunately.
18:09The loyalty card system for the washers
18:11and dryers. So that
18:14I'm a little bummed out but when it
18:15comes to the the POS system, one brand
18:18of the laundromats has really helped
18:20customers kind of have the liberty to go
18:23from you know, one location to another
18:26and their information's there. You know,
18:28everything gets labeled the same way,
18:31printed the same way. So that's been
18:33rewarding for sure.
18:35>> I appreciate you saying that and and
18:37we've really enjoyed having you as a
18:39as an advocate for us and we're always
18:42Oh, Brian told me to tell you that he
18:43did not forget about your feature
18:45request and he is working on it. The
18:47alphabetical sorting thing. Yes, so
18:49>> I was wait I I was going to send him an
18:51a friendly email reminder. You know,
18:55I I I've I've told the story many times
18:57and I'll say this on the podcast too.
18:58And it may not happen every time for
19:00anybody that will try to do this, right?
19:02But I think I got lucky. It was my first
19:05second conference in my laundromat
19:07world.
19:09I was at the it was
19:12not called the Excellence, it was called
19:13the Elevate conference that was at the
19:16Huntington Beach, right? So, we were
19:19there and it was some feature. I asked
19:23um Brian before going to bed. Like, we
19:25were in the lobby, we were about to go
19:27to bed. I was like, you know, Brian, if
19:29this if your POS system had this one
19:31feature at that time, it was early on, I
19:33think it would be like really nice and
19:34helpful.
19:36And I just left it at that. I didn't
19:37think too much of it. I thought it might
19:38be a couple of months, maybe 6 months
19:40until I, you know, it'll happen, but
19:42that was it.
19:43He comes down the next morning at
19:45breakfast and he taps me on my shoulder.
19:46He's like, "Omar, the feature's already
19:48in testing." I'm like, "I just told you
19:50like 12 hours ago." You know, and I'm
19:53thinking, you know, he might have some
19:54developer that's in out of the country
19:56that's going to be doing it. No, he I
19:58don't know how long he stayed up, but he
19:59stayed up, he put it in works, and
20:03um and the next morning it was already
20:05in testing. By the time I think I was
20:06back in Atlanta, if not the following
20:08week, it was it was in the POS. And
20:11literally that one
20:13um service from Brian has
20:17kept me in the door till this day. That
20:21one act, you know. So, when I told him
20:24about this feature, I was like, with the
20:25feature that I told him last week at the
20:27conference, I was like, "I know you
20:29won't do it tonight, but if you can do
20:31this soon, it'll be great."
20:33>> [laughter]
20:33>> Just like last time, I'd like this in 12
20:35hours, please.
20:36>> 12 hours, please.
20:38>> [laughter]
20:38>> But yeah, that one that one act of his,
20:41you know, um
20:43has kept me in the door.
20:45And I wish there were other vendors that
20:47would not I'm not saying a 12-hour time
20:49frame, but, you know, [snorts] act fast
20:51like that, that'd be nice.
20:54>> You know, I think one thing that's
20:55always been important to us is that we
20:58are solving real problems for real
20:59people. And like this is this is not a
21:01tool that's going to
21:03revolutionize the world or some crazy
21:06thing. This is like, "No, this is for
21:07laundromat owners so that they can save
21:09time and like make more money and like
21:11have an efficient, well-run business."
21:13And
21:15>> that's that's what we build and Brian
21:18has always been uh for one, he's
21:20incredibly a fast developer and we now
21:22have
21:24three other developers um as well. Um
21:27two other full-time developers that are
21:29um
21:30uh developing just as fast with the AI
21:33tools now you can develop even faster.
21:35>> Sure.
21:35>> Um so we're
21:37we're trying to kind of uh
21:39accelerate that that I guess you call it
21:41product velocity, but um
21:43but yeah, I mean we're always trying to
21:45to do new features and we always build
21:47features that people actually ask for
21:49instead of like the features that are
21:51just kind of like
21:52who knows maybe it'll work or maybe
21:54it'll help one of these days, but um
21:57no, I appreciate you saying that about
21:58Brian and I I know that um
22:01uh we've really enjoyed your feature
22:03requests. They're always good
22:04suggestions. So, you know, to
22:07to give you the credit where credit's
22:08due
22:09we do have people ask for ridiculous
22:11stuff and we just say no, we're not
22:12going to build that.
22:14But like if it's like an actual
22:15laundromat owner who actually needs
22:17something real, we're like, "Yeah, that
22:19makes perfect sense." Because if it
22:21benefits you, it's going to benefit a
22:22lot of other people.
22:23>> For sure.
22:24>> Versus like I've literally had people
22:25that have never owned a laundromat
22:28and they don't own the system be like,
22:29"Well, can you build this?"
22:31And I I it's like I don't know how to
22:32tell you this, but that's a terrible
22:33idea. Like no one's going to use that if
22:35we do build it, you know what I mean?
22:37So, it's like we definitely the the
22:41if you ask for something that's
22:42valuable, we will build it. Not always
22:45in 12 hours, but
22:46>> And of course of course alongside Brian,
22:48you have been an essential part of this
22:50uh
22:51uh relationship as well and then along
22:53with your one of your workers um Chelsea
22:55and I've told her this a hundred times.
22:57Yeah, she's she's she's a gem and uh
23:00>> She is.
23:01>> she's amazing. So anyways, um but yeah,
23:04so the system is great. Anybody that's
23:07looking for a POS, you know, definitely
23:09check out WDF.
23:11>> [laughter]
23:12>> I really appreciate you saying that. It
23:13was so funny when we were at the last
23:15clean show, Chelsea was like a
23:17celebrity. Like the people that I sold
23:19systems to, they would just walk right
23:21past me and right to Chelsea. We love
23:25Chelsea. It's just so fun.
23:27>> Yeah.
23:28I told her I was like the next time I
23:30come to is it Ken- Ken- Kentucky, right?
23:33I was like
23:33Kentucky. I'm going to come horseback
23:35riding. So.
23:36>> Yeah, that's she'll do it, too. She's
23:40She's She's amazing.
23:41>> That's good.
23:42>> So you mentioned that you've you tried
23:44to have the same coinless uh systems,
23:49the same card systems, loyalty card
23:50systems.
23:51Uh do you have two CCI right now and
23:54then two something else or tell me what
23:55the mix is?
23:56>> Yeah, two CCI. Um one is a hybrid store
24:01with Laundry Works. And then [snorts]
24:03I have one that's quarter only. And here
24:07in the next couple of months, I'm going
24:09to I just have to finish second That
24:11one's That store has been like a partial
24:13retool over the last um few years. My
24:15other three laundry mats are completely
24:17retooled in the last like five years.
24:20Um and then this one's just been We've
24:22been partially retooling. So we're just
24:23going to finish the whole retool and add
24:25a card system. And um then I just got to
24:28make a hard decision of which direction
24:30I'm going to I'm going to go in. So.
24:33>> It's always a tough one. I will say
24:36something that
24:37um
24:38has been important to us in this past
24:40year or two is we've built these machine
24:42start integrations with both Laundry
24:44Works and with Steve from from uh Fast
24:47Card Laundry Card CCI S.
24:50Um
24:50and so either system you go with now,
24:53with the Laundry Works the way that one
24:55works is you do the Wash Links app and
24:57you basically the employees would just
24:59the order will populate in their app and
25:02they'll just select the order and then
25:03start the machine for that that order
25:05from their phone. And then with CCI, you
25:08basically just tap the screen of which
25:10um
25:12which washers and dryers you want to
25:13start and it'll just start those, which
25:15is a little bit better than them having
25:17to just the card that then they can use
25:19for every, you know, and you don't know
25:21if they're using, you know, the card for
25:23>> Mhm. Mhm. Mhm.
25:24>> I mean, you can run the reports,
25:25obviously, and and and I think that's
25:27the thing to do with it.
25:28>> right? How many times are you going to
25:30sit there and go through every single
25:31report? Go It Sometimes it just becomes
25:34a trust system, right? Until unless you
25:36start catching each I'm telling
25:38It doesn't matter if you catch one
25:40person then you start opening a can of
25:41worms, right?
25:42>> Right.
25:43>> Yep.
25:43>> So.
25:44>> That that is exactly how it works and
25:47everyone has
25:48their own
25:48>> Both systems have their own perks.
25:50Um
25:51uh
25:53But yeah, I just have to make that hard
25:55decision. I don't know I don't know
25:56where I There's one I want to go in one
25:58direction, but just technology and
26:01um some things like if I want to keep it
26:03a hybrid store then, you know,
26:05uh
26:06one system doesn't support it, one
26:07system does. So, just trying to figure
26:09it out.
26:10>> Yeah, Steve's always been pretty good
26:12about the hybrid card
26:13>> Oh yeah, for sure. For sure, 100%. Now,
26:17and Steve Steve has been a very
26:18essential part of CCI, too. He's He's
26:20awesome. He's humble. He's amazing. Very
26:23friendly.
26:24And I I I enjoy talking to him a lot.
26:27>> Yeah, and we really
26:28>> personal, you know, like you kind of
26:30have that personal relationship. So,
26:32it's good.
26:33>> He was the first guest on this podcast
26:36and part of it was cuz I I just knew how
26:37easy he is to talk to and get along with
26:40and and uh
26:41he's just a great guy. So, yeah.
26:43Um do you have Do you put the little
26:46card systems on cuz I know you do retail
26:49at both your counter Mhm. And your you
26:52have vending machines.
26:53>> Mhm.
26:54>> And
26:55I was listening to your episode, your
26:58other podcast or your your YouTube video
27:00or whatever it is.
27:02And I heard you say one of the same
27:03things that we say a lot, which is
27:06yeah, sure you've got the soaps and the
27:09snacks at the counter,
27:12but also you have them at the vending
27:13machines because what if someone at the
27:15counter is busy or what if they just
27:17don't want to talk to someone that day?
27:20Or we actually have the flip of that
27:21happen a lot where these people they
27:23don't get out of the house more than
27:24once a week and that's just to do their
27:25laundry. And so they want to go talk to
27:28someone to buy a snack or they want to
27:29have some interaction and and chat with
27:32the attendants at the counter or
27:33whatever. And so I think there are a lot
27:36of benefits to having
27:37both. But I wanted to hear your thoughts
27:39on that and also if you had the card
27:41systems connected to that, like if you
27:43have put that through the LaundryWorks
27:45and CCI and stuff.
27:46>> I for the card system I've only
27:48connected them to the bathroom and the
27:51register.
27:53When it comes to the
27:58drink machine, snack machine and even
28:00the soap machine, I have them on credit
28:03card readers, like Nayax credit card
28:05readers.
28:07I've kept that only because we're very
28:09transient city. There's a lot of
28:12people that live nearby or there's a
28:14shopping center, there's a nearby
28:16there's a gas station next door to one
28:17of us. We're at a school bus stop or the
28:21the Marta bus stops. All four of our
28:23laundromats are at Marta bus stops.
28:26Yeah, some of them I don't want them
28:27inside, but if they're just coming in to
28:29buy a drink and a snack and they're
28:30minding their own business, you know,
28:32it's okay. So it kind of keeps that door
28:34open to allowing a non-laundry
28:37customer to come in, go ahead and
28:39[snorts] buy a drink and snack and carry
28:41on, right?
28:43But we don't have an issue where if
28:46people are coming in and trying to use
28:48your Wi-Fi and they're buying a drink
28:49and hanging out, they know they know
28:51better. They
28:53They're It's not going to be tolerated.
28:54>> That's right.
28:56>> Um then if it happens once a year, it's
28:58okay, you know, it's not a big deal. So,
29:01it it just, you know, just try to keep
29:02it try to keep both options open.
29:05>> Mhm.
29:06Now, that makes a lot of sense and I
29:07hadn't even thought about that before,
29:08but we did have ATMs before we moved to
29:11coinless, you know, we had ATMs that
29:13people could pull out cash. Now, you can
29:14just, you know, use the the value add
29:16center, but
29:18um we would have people come in
29:21and use the ATMs and sometimes it was
29:23like a little bit like
29:25there was a reason they weren't using
29:27their bank's ATM or whatever. They
29:28wanted to a weird kind of ATM on a
29:31stand-alone and they would make a
29:32special trip just for that. And so,
29:35yeah, I haven't necessarily missed that
29:37that foot traffic because you get the
29:38$2, but then like,
29:40you know,
29:41>> the headache that comes with it.
29:43>> Right, right. You don't necessarily want
29:45people to feel unsafe, you know? Well,
29:48obviously you don't want people to feel
29:49unsafe, but it's not necessarily worth
29:50the $2 to have in
29:53Yeah, yeah. To have in that extra
29:54traffic and extra
29:55>> It's funny you say that, right? In my
29:57other laundromats, I have
29:59ATM bill breaker,
30:01um let's just say card system
30:03altogether, right? And um so, yeah,
30:07customer will use it get an ATM, they'll
30:09get a use a bill breaker, and then put
30:12in the
30:13loyalty card system, and then wash and
30:15dry.
30:16And at three of my four laundromats, I
30:19don't have a homeless issue, right? They
30:21come and go, they're walking by,
30:22whatever, but not hanging out. But at
30:24one of my locations,
30:26I've been there for 2 years, and boy,
30:28it's been brutal, right? Just get
30:31getting them out of that parking lot is
30:33like not happening. Like, I just have to
30:36like that's
30:38City of Atlanta police, forget it,
30:40right? They're busy, they they're
30:42understaffed, they're working hard, and
30:45um
30:46they're probably tired of them, too,
30:47right? Obviously, there's one or two
30:49homeless I I try to keep a good
30:51relationship with. I like to help them
30:53out when I can. And then and and then
30:55they they they want to make a few bucks
30:57and [snorts] hey, clean the parking lot,
30:59empty the trash. Um I'm we're doing
31:02vending machines, come and
31:04break the boxes and throw them in the
31:06dumpster, you know, or clean the ceiling
31:08fans or something. But if I'm there,
31:10then they know that for them to come in.
31:12But then there are some that they're
31:14just there and they harass customers.
31:16It's annoying. It's It's really bad,
31:19right? And um so for that reason, I did
31:22not put a bill breaker in my payment
31:24center wall because because then they're
31:27just going to come and break the bills
31:29and try to you know, do whatever and
31:32just be inside. So I just had to like
31:35you know, like modify my whole system
31:37because these guys just won't leave the
31:39parking lot, right? So these are just
31:40different issues you deal with from
31:43obviously, you want to have one system.
31:44You want to have you know, tomorrow, God
31:47willing, I have 20 laundromats, then
31:49I'll be less
31:50um worried and I'll just do one system,
31:53period, right? But because and we're
31:55still mom-and-pop
31:57uh and you know, very hands-on, then you
31:59can make these modifications.
32:01>> Yeah.
32:02The bill breaker, too, for our stores,
32:05that was like one of the very last
32:06things that we outsourced to because I
32:10mean, you know the reasons why,
32:11obviously.
32:12Um but I that was kind of like my thing
32:15of like, you know, we had other people
32:17fixing the machines and other people
32:19fixing this and that and doing all this.
32:21But like if the bill breaker
32:23if the bill breaker broke,
32:25>> [laughter]
32:25>> then you would call Ian.
32:27Um whereas actually we would use the
32:29little um
32:30repair ticket system, and then Brian
32:32would usually call me and be like, "Hey,
32:33can you stop by?" And And those bill
32:35breakers jam a lot because they like
32:38if you have too many bills they'll jam,
32:39but not like right when you're loading
32:41them. You'll leave and then like a day
32:42later they'll jam. Or if you have too
32:44few they'll jam. And so Brian like 3D
32:47printed these little like bill shaped
32:49things that like flatten it out and they
32:51keep them more straight. And so it's
32:53almost like there's so many like little
32:55tricks and tips and like
32:57>> Nice.
32:57>> these little things, but um but yeah,
33:00the
33:01the bill breakers are not maintenance
33:03free. And so I have to agree with you
33:05100% on that one. Um
33:07>> It just took me almost 1 year to fix one
33:09of them. I had one bill breaker down in
33:11one of my locations. It was down for 1
33:14year. We sent it to Chicago like
33:17three or four times. They weren't able
33:19to figure it out. And it's like a lot of
33:22just back and forth, back and forth.
33:23Then it's just sitting in the box, then
33:25it is sitting in the bill breaker, then
33:26they're sending it off for a couple of
33:27weeks. Then finally they were like,
33:29"Okay, send it to one company in
33:31Louisiana." We sent it to them. And then
33:34they figured it out and got it up and
33:36running right away. Said, you know,
33:38sometimes you you deal with it, right?
33:40It is what it is.
33:41>> And it's not like they're cheap either.
33:43I mean, we paid a lot for ours. And they
33:46still
33:48>> machines. They're $10,000 machines. Then
33:50you start questioning yourself, "Do Do I
33:51really need it? Should I put it in my
33:52next build out? Or maybe I can save that
33:55cost and
33:56put it in something else, right? Maybe
33:58we can just change our system." But
34:00who knows? What What's There's no right
34:02or wrong formula, but obviously it's
34:05best to just have one to two processes
34:09and just trying to and stick to that.
34:11Depending on your demographics, your
34:14location, and all that.
34:15>> Yep. We eventually did get the bill
34:17breakers off our plate. We've got a guy
34:19that now refills them and he can fix
34:21them when they break, which is
34:23regularly. And yeah, and and or when
34:25they get jammed rather and
34:27>> Sure. Yeah, there's no
34:28>> pulling them out and pull it back in and
34:29then you got to So it's So this is a
34:31whole lot of thing, but Uh I know you've
34:33got to leave relatively soon so I want
34:35to make sure we get to this
34:37question. What do you think is the
34:39craziest thing that you have ever seen
34:42or that has ever happened to you in all
34:44your years across all your laundromats?
34:50The best story you know the best story
34:52to tell the other laundromat owners.
34:55If they're afraid it's going to be dull
34:56what would you tell them?
35:01>> You know
35:03obviously there's a lot of crazy stories
35:05out there and I know people have had
35:06some really funny ones, some really bad
35:09ones. I would say I've been blessed to
35:12say that I haven't had
35:14too many bad ones right? Obviously
35:17thefts happen all the times like hey
35:20like what when employee left her purse
35:22open then of course someone's going to
35:23walk in and make sure you're in the back
35:25and or they're going to send somebody
35:26else to divert them and steal the purse
35:28or steal the cell phone right? Small
35:29things like that happen. That's normal
35:31stuff.
35:32That's all normal stuff nothing crazy
35:34about that.
35:35>> Yeah.
35:35>> The two craziest ones that I've kind of
35:37dealt with I would say
35:40one of them I was much younger when this
35:42happened but it happened.
35:44Actually wait I have two two really good
35:47ones yeah
35:48I have two good ones and this could be
35:50one of them is definitely a lesson
35:51because this is real time happening and
35:53this one happened back in October with
35:55us. I completely forgot about this one.
35:58So the first one though it happened when
36:00I was much younger.
36:02Um
36:04my employee at that time the laundromat
36:06was or was not 24 hours I don't remember
36:10but my employee came in in the morning
36:13it was not 24 hours correct. It was not
36:1524 hours. The employee came in opened
36:17the front door she
36:20then opened her employee office door
36:21noticed it was a little bit opened then
36:24noticed there were couple buckets of
36:25quarters over there and she was like,
36:28"Maybe you know, maybe my dad came in
36:30and left it there or maybe he's around
36:32the corner, maybe it's in the back." She
36:33couldn't figure it out. Then once she
36:36tried to disarm the alarm, couldn't
36:38disarm the alarm.
36:39Then
36:41get a little suspicious and then she
36:42sees our door handle broken. Like our
36:45office that goes from inside the
36:47employee office, that was kind of open
36:49or loose or something.
36:51So then she was able to open our door
36:54and then like everything was just all
36:55over the place. So long story short,
36:59um this
37:01this guy or group of guys who I don't
37:04remember, but what they did was they
37:06went from the roof into the in the
37:09commercial AC units and on the roof. So
37:12they opened or the filter panel, the
37:15metal panel where the filters are.
37:17And they they they went inside the panel
37:23and I wouldn't even know how they would
37:24basically crawl through the ceiling
37:26because all ceiling tiles, but I guess
37:29they used the metal beams inside to kind
37:32of make their way in. And they cut the
37:34alarm wires, the phone wires,
37:36everything, the camera wires as they
37:38went in.
37:39>> Mission Impossible stuff.
37:40>> Yeah, yeah, legit, legit this happened.
37:44Pretty much, right? I wish Tom Cruise
37:45did it, right? But no, Tom Cruise did
37:47not do this. And they got into the
37:50office. Somebody had to be like kind of
37:54it was a pre-plan. It's not like you
37:55just do this right away, right? Somebody
37:57somebody was
37:59planning this for some time.
38:00>> Ocean's 11, they had like an acrobat
38:02come in.
38:03>> I've never seen the Ocean's 11 movie, so
38:05I couldn't tell you. But long story
38:08short, now there's no there's no alarm,
38:10there's no cameras, there's no phone.
38:13So he had all the snacks to himself. He
38:15could
38:16he was there for like 4 or 5 hours all
38:18night and he was he found the keys to
38:21the changer machines, right? He He took
38:23out all the He took out He took out all
38:26the quarters, but the front door was not
38:30a turn lock. It was a key lock from the
38:32inside.
38:34So, he wasn't able to leave with the
38:35quarter buckets. Otherwise, he would
38:37have opened the front doors, loaded his
38:39car with the quarter buckets, too, and,
38:41you know, carried on with his life.
38:43But, he just took all the cash, went
38:45back through the ceiling. So, he had to
38:46do more work. So, he had to go back into
38:49the ceiling, crawl through the beams or
38:52whatever, go back into the AC unit, and
38:54leave. And that's how we figured out
38:56because
38:58when the fire and the police came and
38:59they started investigating, they're
39:00like, "Why is the AC units open
39:02upstairs?" And that's how we figured it
39:04out.
39:04>> Wow. That is actually a really good
39:06story. That's pretty incredible.
39:08>> Yeah. So, that was story number That's
39:09That's the That's the one crazy one
39:12that's the recent craziest one. This is
39:15like the funny one. Like, funny and
39:16crazy at the same time. And it's funny
39:18it happened to someone two other people
39:20in Atlanta that I personally know.
39:22Okay?
39:24Um
39:26scammers. They're calling and they'll
39:28call your store phone, and then they'll
39:31all they'll they'll they'll tell they'll
39:33they'll basically like make you go
39:35puzzle. I don't know how they do it, but
39:36they're good at this, right? They're
39:37scammers.
39:38So, they basically got my overnight He's
39:41an older man.
39:43Much older guy. So, they scared him.
39:46They hypnotized him. They called the
39:49store phone. They knew knew my name,
39:51knew his name, knew all my employees'
39:53names, and then they were like, "Hey,
39:57we're going to have ask you to call
39:58We're going to call you on your cell
39:59phone, too." So, now they got him on
40:01both phones. So, now he can't call 911.
40:04He probably won't answer my call.
40:06And not call anyone else, right? So, now
40:09they're have him on on both phones.
40:12And they're like, "We need you We We you
40:15to go inside the main office, Omar's in
40:18trouble,
40:19Um um and we need to wire some money.
40:22And he's like, "I don't have access."
40:24Somehow they knew that we had a crowbar
40:26in the back. They're like, "Go find
40:28something. Go find a shovel. Go find a
40:30crowbar. Go find something in the back
40:32room."
40:33So, he goes and he does it. He picks up
40:35the crowbar.
40:37Um he gets into the office, breaks the
40:40crowbar with the office.
40:42Granted, this all happened around
40:451:30 in the morning. It's a 24-hour
40:47laundromat. This happened around 1:30 in
40:49the morning.
40:51I'm at my sister's home. We're having
40:52coffee at that time. We're drinking tea
40:54or something around that time.
40:57And probably 15 minutes prior to this, I
41:00was checking the cameras, okay? And and
41:04I was because we had just gotten our
41:05store painted like 2 days prior to that.
41:07So, I was kind of admiring the paint and
41:09I was like, "Okay, there's only one or
41:10two customers." I see him walking around
41:12the laundromat, but he was on he I
41:14remember seeing him on both phones.
41:15Like, he had both phones in his hand.
41:16I'm like,
41:18he's tied to somebody. Like, whatever.
41:19But, he's inside the laundromat. That's
41:21all that matters.
41:22>> Right.
41:22>> Right? And long story short, he took the
41:25crowbar, broke into one of the coin
41:27machines.
41:29Yeah, not the card machines. Broke into
41:31the quarter machine.
41:33The scammers got him to put
41:36several thousand dollars worth of
41:37quarters
41:39all on the laundry cart.
41:41Drive it across Take it across the
41:42street to Kroger.
41:46At 2:00 3:00 a.m. in the morning at this
41:47point.
41:49And
41:50started putting quarters in into the
41:53machine where you get the cash out. So,
41:55he did that.
41:56So, he gave almost I would say 80% of
41:59our quarters in until that machine said,
42:00"Hey, we're full."
42:02And then he got all that cash. He has it
42:05in his pocket.
42:07And then he's saying and then he told
42:09the my employee to put it into one of
42:11those Bitcoin machines.
42:13>> Right. Right. Right.
42:14>> Luckily, the Bitcoin machine was out of
42:16order.
42:17>> Oh my goodness.
42:18>> So then, he said, "Oh, why don't you
42:20just go down the street? There's a
42:21Chevron gas station. They have it."
42:24So they He was about to
42:26after 3-4 hours of doing this, okay?
42:29This is like 3-4 hours. It's like 5:00
42:31a.m. now.
42:33Then something kind of like struck his
42:35mind. It was like, "Something's not
42:37adding up." He's like, "You want me to
42:39go You want from there to the Kroger,
42:41now from here to the gas station.
42:44This doesn't make sense."
42:46He's like, "No. No. No. No. Go do it.
42:47Blah. Blah. Blah. Blah." He's like, "But
42:48why?" Now he starts questioning. Now he
42:50starts thinking like, "Okay, this is
42:52This is not making sense."
42:54And then he hung up.
42:56Luckily, he hung up. He called back and
42:59it was not going through.
43:01>> Uh-huh.
43:03>> And it was almost $4,000 in cash that he
43:05was about to just give away, right?
43:08So then, he came back to the laundromat.
43:11He called me.
43:13I'm like, "Bro, come on. You got to be
43:15kidding me right now." But it happened.
43:18>> That's crazy. That's so
43:20crazy.
43:21>> luckily,
43:22like he didn't go to Chevron. He didn't
43:24go to He The machine was down at Kroger.
43:26So our cash got saved.
43:28>> Wow.
43:28>> single penny back. He didn't run away
43:30with it. He didn't do anything with it.
43:32>> [snorts]
43:32>> Um and he he he he brought it back to
43:35the laundromat. Waited until I got
43:37there. And I got there till like 11:00
43:39a.m. He's like, "I'm not leaving until
43:40you have I'm like, "Just leave it in the
43:41office. I'll hand it." He's like, "Nope.
43:43You come and then I'll give you the
43:44cash." I'm like, "Okay." He was scared.
43:45He was upset. He was scared. He was
43:47frustrated.
43:48>> Yeah.
43:49>> like at the verge of crying.
43:51Um
43:52so that happened. But it happened to my
43:53other employee 2 years ago. It was a new
43:55lady I I hired her at another
43:57laundromat.
43:58The guys told her, "Hey, Omar's in the
44:00hospital. Don't call his dad. Don't call
44:02him." And they took a fire extinguisher.
44:05And she started banging on my office
44:07door, but because we have metal doors,
44:10we don't have residential doors. A lot
44:11of people put residential doors in their
44:12laundromats, like in their bathrooms or
44:14their janitorial rooms.
44:16Spend the money, put metal doors.
44:19Because we have strong metal doors, she
44:22spent 35 to 40 minutes
44:25with that fire extinguisher. She All she
44:27did was break our lock and a lot of like
44:30dents on our door,
44:33but she couldn't get in.
44:35Right? So, yeah, there's there's some
44:38crazy
44:39This is like standard the crazy stuff
44:41that that's happened to us, but yeah,
44:42it's happened. So,
44:44train your employees, let them know any
44:47scammers call, just hang up. Don't don't
44:49say don't believe it. Hey, you got your
44:52you know, your your boss is in the
44:53hospital, you can't call them, or you'll
44:55go to jail, or you'll die. They'll come
44:58up with the craziest stories. They'll
44:59hypnotize you, and it it it'll happen.
45:01It happened. And it happened to two
45:03other laundromat owners here in Atlanta.
45:05>> Wow, that is crazy. That makes me want
45:08to do like a little like meeting with
45:10all the staff and be like, "These are
45:11the signs that you're talking to a
45:13scammer, and don't do these things that
45:15they
45:16That is so crazy. I've never heard that
45:18before, but man, I believe it. I've I've
45:21heard those podcasts where they like
45:22hypnotize people or like get them to do
45:24such crazy stuff, and it's so easy to
45:26>> in Atlanta whose whose employee it
45:28happened to, she actually ended up
45:29giving
45:31I think 2,500 or $3,000 into the Bitcoin
45:34machine. So,
45:35>> Okay.
45:36>> then she actually ended up going to jail
45:38that same night, but then the obviously
45:41the owner didn't feel good. He bailed
45:43back her out, kept her the job, but then
45:45she paid him back over the next like,
45:46you know, two or three or four months,
45:48whatever.
45:49But it it happened.
45:51>> Wow, that is so crazy.
45:54>> Yeah.
45:54>> crazy. Can you imagine they're going to
45:56have AI that's going to be good enough
45:57to do that, too. And so, they'll just
45:59have AI calling
46:00>> Yeah. Cuz your voice
46:02It's your voice, right? They can They
46:04can use your voice. They can use my
46:05voice to call my employee right now and
46:07say do this and do this and do this. But
46:10if I'm telling you on the phone to break
46:12my door,
46:13that's your red flag.
46:14>> Right.
46:15>> That's your red flag, right?
46:16>> Wouldn't do anything with the cash like
46:17that, yeah.
46:19>> If I've never told you in
46:21364 days out of the year, then that one
46:23day I'm not going to do it, right?
46:24>> Yeah.
46:25>> If not If you can't call me if if it's
46:27if you think something doesn't sound
46:28right, hang up, call my dad. Something
46:30doesn't make sense, call another store.
46:32Just call anybody and then whoever you
46:35can to make sure that this is fake.
46:37>> Yeah, but that's a good point. We need
46:39to have a list of like these are the
46:40four people you verify with if if you
46:43get asked something unusual, then here's
46:45your list of phone numbers and any of
46:47the management.
46:48>> Do what?
46:49>> Which I probably should do.
46:51>> [laughter]
46:51>> Well, that's the thing is if you would
46:53call any of the managers like you and
46:54your dad or for me it's it's me or
46:56Brian, but then also we have three
46:58managers. If you call them on their cell
47:00and they pick up, they're going to tell
47:01you that it's a scam, but
47:04>> You know, you make such a good point
47:05with the AI and then what if it's my
47:07voice or Brian's voice and they're just
47:08trying to
47:10do their job and keep their job, then
47:11yeah, that's a
47:14Man, I feel like we we covered some good
47:15ground today, man. I know you've got to
47:17go uh
47:18You've got to go pick up some kids,
47:19right?
47:20>> Yeah. Yeah. No worries. I hope I was
47:22able to uh
47:24you know, have a good podcast.
47:26>> Oh, it was amazing, man. It was it's my
47:28favorite. It's really was was incredible
47:30and your
47:31your stories were excellent there at the
47:33end. You did not disappoint with the
47:35craziest stories. I actually [laughter]
47:36they're actually actionable, too. I
47:37actually want to go and yeah take some
47:39action for our laundromats cuz I could
47:41totally see this happening to
47:43some of our employees, so
47:45>> And my dad actually messaged me last
47:47week or called called
47:49called me or something he was like, "Hey
47:51Omar, make sure we remind all the
47:53employees about scamming and this and
47:55that." I'm like, "Yeah, yeah, I need
47:55to." And I
47:56I'll probably do it sometime this week.
47:58But yeah.
47:59>> No, we need to. That's what we This is
48:00what I'm going to put some stuff
48:01together. I'll CC you and what I put
48:03together.
48:04>> Yes. Yeah, please. Anything laundry.
48:06>> plan together for the staff and
48:09maybe that'll be included with
48:10Wash-Dry-Fold POS systems in the future.
48:12Here's the thing, you give your Just put
48:14your phone numbers and your names, you
48:15give this to all your employees.
48:17>> That you know, that might not be a bad
48:19feature to have on the POS where all the
48:21staff and can be reached from from you
48:25know, at least their information can be
48:27retrieved from there.
48:29>> Like an emergency button or something.
48:30>> emergency something. Yeah.
48:31>> It's not a bad idea.
48:33You're always helping us build our
48:34software, man. You're You're our product
48:36developer.
48:37>> Un-
48:38>> [laughter]
48:38>> unofficial
48:40product developer.
48:42>> Honorary. Put that on your
48:44LinkedIn if you want.
48:45>> On my LinkedIn.
48:47>> Man, I I really appreciate it. I always
48:49have so much fun seeing you. It's always
48:50great to see you at the Clean Shows and
48:52>> Always a pleasure.
48:53>> really [music] uh
48:54really appreciate your time today, man.
48:56>> Yeah, no, appreciate it. I'm glad I'm
48:58glad I I was able to do [music] it. And
49:00thank you for the opportunity as well.

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