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No One Knew the Shy Nurse’s True Identity — Until the ER Was Invaded and She Took Charge — Transcript

by The Life of Rookie Nurse · 3,043 words · 514 segments · language en · Watch on YouTube

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  1. 0:00Claire Dawson is the quiet new nurse in
  2. 0:02the emergency room of St. Agnes Naval
  3. 0:04Hospital in Norfolk, Virginia.
  4. 0:07Her scrubs are too big, her hands shake
  5. 0:09when people watch her, and Dr. Caleb
  6. 0:12Sterling makes sure the whole room sees
  7. 0:14it.
  8. 0:15Nobody knows why she always stands near
  9. 0:17the exits.
  10. 0:18Then a child stops breathing, armed men
  11. 0:21in federal jackets storm the building,
  12. 0:24and a wounded Navy SEAL needs someone to
  13. 0:26take command.
  14. 0:28The shy nurse everyone ignored is about
  15. 0:30to give the kind of orders that only a
  16. 0:32war can teach.
  17. 0:34If Claire's story already has your
  18. 0:36attention, please like this video,
  19. 0:39subscribe to The Life of Rookie Nurse B,
  20. 0:42and leave a comment telling us what you
  21. 0:43think she is hiding and who you think
  22. 0:46will finally see her for who she really
  23. 0:47is because the answer will surprise you
  24. 0:50and stay with you.
  25. 0:52Dr. Caleb Sterling held her name badge
  26. 0:54between two fingers as if he had found
  27. 0:57it on the floor.
  28. 0:59The emergency room of St. Agnes Naval
  29. 1:01Hospital in Norfolk, Virginia went
  30. 1:03silent.
  31. 1:04Claire Dawson stood in front of him with
  32. 1:06her eyes down and her blue scrubs
  33. 1:08hanging loose on her small frame.
  34. 1:11Nurses looked away. A sailor on a gurney
  35. 1:14studied the ceiling.
  36. 1:16Sterling was tall, polished, and famous
  37. 1:18in that building for his silver hair,
  38. 1:20his expensive watch, and his voice. He
  39. 1:23used all three on her. "Nurse Dawson,
  40. 1:26this is a hospital, not a classroom," he
  41. 1:28said. "You questioned my order in front
  42. 1:31of a patient. Do you know what that
  43. 1:33makes you?"
  44. 1:35The order she had questioned would have
  45. 1:37sent an allergic patient into shock.
  46. 1:39That patient was alive because of her.
  47. 1:42Sterling had not thanked her. Sterling
  48. 1:44had never thanked anyone.
  49. 1:46Claire whispered that she was sorry. Her
  50. 1:48hands were shaking. They always shook
  51. 1:50when people watched her.
  52. 1:52"5'4" and afraid of her own shadow,"
  53. 1:55Sterling told the room. "The Navy sends
  54. 1:57us heroes and the staffing agency sends
  55. 2:00us this."
  56. 2:01Someone in the back laughed. He dropped
  57. 2:04the badge into her palm.
  58. 2:06"Clip that on and try to look like you
  59. 2:08belong here or do not come back."
  60. 2:11Claire clipped the badge to her scrubs.
  61. 2:13For exactly 1 second, her fingers were
  62. 2:15perfectly steady.
  63. 2:17Then, she hid them behind her back.
  64. 2:20Nobody noticed. Nobody ever noticed that
  65. 2:22she had counted every exit when she
  66. 2:24arrived that morning or that she always
  67. 2:26stood with her back to a wall or that a
  68. 2:28thin scar ran above her left eyebrow.
  69. 2:31Around her wrist, she wore an old,
  70. 2:33cracked watch with its hands frozen at
  71. 2:353:00 in the morning.
  72. 2:36She had never repaired it.
  73. 2:38She had never explained it.
  74. 2:40The humiliation had started long before
  75. 2:42that day. In her first week, Sterling
  76. 2:45had renamed her Rookie in front of the
  77. 2:46whole staff and the name stuck.
  78. 2:50He gave her the paperwork, the cleanup,
  79. 2:52and the patients nobody else wanted.
  80. 2:55When she answered a question correctly,
  81. 2:57he pretended not to hear.
  82. 2:59When she made the smallest slip, he
  83. 3:01repeated it to everyone with a smile.
  84. 3:04Some nurses whispered that the hospital
  85. 3:06had hired her out of pity.
  86. 3:08The old veterans in the beds noticed
  87. 3:10what the doctors missed.
  88. 3:11One of them told Denise Ortiz, the
  89. 3:14charge nurse, that the new girl walked
  90. 3:16into a room like someone checking it for
  91. 3:18danger.
  92. 3:19Denise laughed and said Claire was just
  93. 3:21shy.
  94. 3:23Now, at the nurses station, Denise
  95. 3:24caught her arm.
  96. 3:26"Why do you let him talk to you like
  97. 3:28that?"
  98. 3:29Claire looked down at the cracked watch.
  99. 3:32"Nobody in this room ever asked what my
  100. 3:33hands have done,"
  101. 3:35she said softly. Denise frowned, unsure
  102. 3:38what she had just heard. It was a
  103. 3:40crowded afternoon. The department
  104. 3:42smelled of antiseptic and burned coffee
  105. 3:44and every chair in the waiting area held
  106. 3:46a sailor, a retiree, or a worried
  107. 3:48military family.
  108. 3:50Then a scream tore through the noise.
  109. 3:53"My son cannot breathe. Please, somebody
  110. 3:54help him." A woman burst through the
  111. 3:56doors carrying a boy of about seven who
  112. 3:58clawed at his own throat.
  113. 4:00His lips were turning blue. He made no
  114. 4:02sound at all, and that silence was the
  115. 4:04most frightening part.
  116. 4:06Sterling reached the boy first and did
  117. 4:08what he always did, which was to give
  118. 4:10orders.
  119. 4:11"Get me a laryngoscope and an airway
  120. 4:13tray. This is not a first aid class,
  121. 4:15people." Nurses scattered in every
  122. 4:17direction.
  123. 4:19Seconds slipped away. The boy's eyes
  124. 4:22rolled toward the ceiling.
  125. 4:24Claire did not decide to move. Her body
  126. 4:26moved before her fear could stop it.
  127. 4:29She crossed the floor, dropped to her
  128. 4:31knees behind the boy, and wrapped her
  129. 4:33arms around his small waist. The noise
  130. 4:35of the room fell away.
  131. 4:37Her hands were not shaking anymore.
  132. 4:40Sterling shouted at her to step back.
  133. 4:43She did not hear him.
  134. 4:45Let us slow down for a moment, because
  135. 4:47what Claire did next can save a life in
  136. 4:49any kitchen or restaurant.
  137. 4:51When food or a small object blocks the
  138. 4:53windpipe, air cannot reach the lungs.
  139. 4:56A choking person often cannot cough,
  140. 4:59cannot speak, may grab the throat, and
  141. 5:01the lips can turn blue.
  142. 5:04The brain has only minutes before damage
  143. 5:06begins.
  144. 5:07So, Claire moved in clear steps.
  145. 5:10First, she confirmed the boy was
  146. 5:12choking, and he nodded. Second, she
  147. 5:15knelt behind him at his height and
  148. 5:17wrapped both arms around his belly.
  149. 5:19Third, she made a fist, placed the thumb
  150. 5:21side just above his belly button and
  151. 5:24well below his ribs, and covered that
  152. 5:26fist with her other hand.
  153. 5:28Fourth, she pulled sharply inward and
  154. 5:30upward again and again until the object
  155. 5:33came free.
  156. 5:35If a person collapses, lay them down,
  157. 5:37call for emergency help, and begin CPR.
  158. 5:41For a baby, use back blows and chest
  159. 5:44thrusts instead. Always call your local
  160. 5:47emergency number.
  161. 5:49On the fourth thrust, a small red
  162. 5:50plastic wheel shot out of the boy's
  163. 5:52mouth and skidded across the tile.
  164. 5:55He gasped. He coughed.
  165. 5:57Then he cried.
  166. 5:58And it was the most beautiful sound
  167. 6:00anyone in that room had ever heard.
  168. 6:03His mother dropped to the floor beside
  169. 6:05them, sobbing, and read the name on
  170. 6:08Claire's badge again and again as if it
  171. 6:10were a prayer.
  172. 6:12The waiting room broke into applause.
  173. 6:14Claire lowered her eyes at once as
  174. 6:16though the noise hurt.
  175. 6:18The boy, whose name was Ethan, looked up
  176. 6:20at her with wet eyes.
  177. 6:23"You hugged me really hard." He croaked.
  178. 6:26Claire almost smiled. "That is how it
  179. 6:29works." She said.
  180. 6:31"Sometimes a hug saves a life."
  181. 6:34Sterling straightened his coat.
  182. 6:36"A lucky guess."
  183. 6:37"Any lifeguard could have done that." He
  184. 6:39said. But his voice had lost its shine.
  185. 6:42"Do not touch my patients again. I will
  186. 6:45be writing you up before this shift
  187. 6:46ends."
  188. 6:48Claire nodded and said nothing. Then the
  189. 6:50ambulance doors slammed open. Two men in
  190. 6:52dusty tan uniforms ran a gurney into the
  191. 6:54department and a third limped behind
  192. 6:57them with blood on his sleeve.
  193. 6:59Their faces were hard and tired and
  194. 7:01their eyes swept every corner before
  195. 7:03they looked at a single nurse.
  196. 7:05The tallest of them, broad and gray at
  197. 7:07the temples, called out, "Trauma Bay 2
  198. 7:10now."
  199. 7:11He said his name was Dutch. He said the
  200. 7:13man on the gurney was called Nomad.
  201. 7:14Nomad's ribs were broken and his head
  202. 7:16was cut above the ear.
  203. 7:18A truck had forced their vehicle off
  204. 7:20Interstate 64 an hour earlier and Dutch
  205. 7:23said it was no accident.
  206. 7:25"He is a witness in a federal case."
  207. 7:27Dutch told the staff. "Somebody wants
  208. 7:29him silent."
  209. 7:31Sterling barked the orders.
  210. 7:33But it was Claire who reached the
  211. 7:35bedside first, checking the monitor
  212. 7:37leads with quick, careful fingers.
  213. 7:39Nomad's eyes opened. They found the scar
  214. 7:41above her eyebrow, then the cracked
  215. 7:43watch on her wrist. His lips moved.
  216. 7:46"Sparrow." He whispered.
  217. 7:49Claire went still.
  218. 7:50She bent close to his ear.
  219. 7:52"Not here." She whispered back. Nomad
  220. 7:54closed his eyes and smiled a little.
  221. 7:57Nobody heard.
  222. 7:58But Dutch noticed that the shy nurse had
  223. 8:00gone pale, and he filed it away.
  224. 8:0320 minutes later, four men in navy
  225. 8:05jackets walked through the ambulance
  226. 8:07entrance.
  227. 8:08Federal letters ran across the backs of
  228. 8:10their jackets.
  229. 8:11Their leader was a lean man with a flat
  230. 8:13voice, holding a badge high in the air.
  231. 8:16"Special Agent Victor Cain, your patient
  232. 8:19is now in federal custody. Step aside."
  233. 8:22Dutch moved in front of the gurney.
  234. 8:24"I have no orders about that."
  235. 8:27"You have them now." Cain said.
  236. 8:30From behind a curtain, Claire studied
  237. 8:32Cain, and small things looked wrong.
  238. 8:35His jacket still carried the fold lines
  239. 8:36of a package. His boots were built for
  240. 8:38mountains, not offices.
  241. 8:40His earpiece was the kind sold to
  242. 8:42private security firms, and he never
  243. 8:44asked where the patient was. Yet, his
  244. 8:46men were already walking toward Bay 2.
  245. 8:49Dutch reached for his radio and heard
  246. 8:51only static.
  247. 8:52Across the department, every phone lost
  248. 8:54its signal at the same moment. Somebody
  249. 8:57had brought a jammer. Nobody could call
  250. 8:59for help.
  251. 9:00Sterling hurried forward with a wide
  252. 9:02smile.
  253. 9:03"Of course, Agent Cain. Anything you
  254. 9:05need.
  255. 9:06Bay 2 is right there."
  256. 9:08Claire slipped beside Denise.
  257. 9:11"They are not federal agents." She
  258. 9:13whispered. "Lock the department."
  259. 9:16Denise stared at her.
  260. 9:18"You are the new girl. Do not embarrass
  261. 9:21yourself."
  262. 9:22Dutch spoke quietly. "I do not like
  263. 9:24this."
  264. 9:25Cain heard. The smile left his face.
  265. 9:28He raised a pistol and fired once into
  266. 9:30the ceiling, and plaster fell like snow.
  267. 9:33"Nobody moves!" Screams filled the room.
  268. 9:36Two of his men aimed at the nurses. A
  269. 9:39third stepped toward Nomad's bed. Dutch
  270. 9:41and his teammates were pinned because a
  271. 9:43dozen civilians stood between them and
  272. 9:46the guns.
  273. 9:47Claire had one chance.
  274. 9:49Behind the triage desk sat a red panel
  275. 9:52that every nurse was trained to ignore.
  276. 9:54Under its cover was a single switch.
  277. 9:57She crossed the floor with her head
  278. 9:58down, still the shy nurse, and no gunman
  279. 10:01looked twice. On the way on the IE, she
  280. 10:04rolled a loaded linen cart against the
  281. 10:06service corridor door and stamped down
  282. 10:08its wheel brake all in one motion.
  283. 10:11Then she pulled the switch. Steel
  284. 10:13shutters crashed down over the ambulance
  285. 10:15entrance and the main hall.
  286. 10:17Alarms began to scream.
  287. 10:19The lights dropped into a dim red glow.
  288. 10:22The switch had also sent a silent alarm
  289. 10:24straight to base security and the
  290. 10:26department was sealed from the outside
  291. 10:28world.
  292. 10:29Then Claire spoke and her voice was not
  293. 10:31the same. It was low, flat, and
  294. 10:34impossible to ignore.
  295. 10:36Everyone down, behind the carts and
  296. 10:38under the beds. Move now.
  297. 10:41Nurses dropped without thinking. Old men
  298. 10:44slid out of wheelchairs. She turned her
  299. 10:46head.
  300. 10:47Dutch. Two on your left, one at the bay
  301. 10:50door. Cover the patient and hold your
  302. 10:52fire until the room is clear.
  303. 10:54Dutch stared for half a heartbeat, then
  304. 10:56he obeyed. A gunman lunged at her from
  305. 10:59the left. Claire stepped inside his
  306. 11:01reach, trapped his wrist against a
  307. 11:03trauma cart, and twisted the pistol out
  308. 11:05of his hand. Her knee drove into the
  309. 11:07back of his leg and he went down hard.
  310. 11:10She rode him to the floor, locked his
  311. 11:12arm behind him, released the magazine,
  312. 11:14and slid it across the tile.
  313. 11:17It took less than 4 seconds. The empty
  314. 11:20pistol spun to a stop beside the wall.
  315. 11:23Across the room, one of Dutch's
  316. 11:24teammates whispered,
  317. 11:26"Did you see that?" Dutch did not look
  318. 11:28away from Claire.
  319. 11:30"A nurse checks a pulse," he said, "She
  320. 11:32just check the exits first."
  321. 11:35Sterling was crouched behind the desk
  322. 11:37with his hands over his head. Claire's
  323. 11:39voice found him anyway.
  324. 11:41"Dr. Sterling, get the children under
  325. 11:43the beds in bay four. Keep them quiet.
  326. 11:45Go."
  327. 11:46For the first time in his career, the
  328. 11:48great doctor obeyed a nurse without a
  329. 11:50word. He crawled away with Ethan and two
  330. 11:53other children, and he did not stop
  331. 11:54shaking until they were hidden.
  332. 11:56A second gunman opened fire from the
  333. 11:58hall, and bullets chewed through the
  334. 12:01cabinets. Claire threw a metal
  335. 12:03instrument tray across the floor. It
  336. 12:04rang like a bell and drew his aim.
  337. 12:07"Left flank."
  338. 12:08She told a SEAL. "The pharmacy corridor
  339. 12:10loops behind bay three. Take it. Do not
  340. 12:13chase. Just close the door on him."
  341. 12:16The SEAL vanished around the corner. 10
  342. 12:18seconds later, the shooting stopped.
  343. 12:20Dutch and his teammates moved as one.
  344. 12:23One gunman fell to a knee strike and a
  345. 12:25wrist lock. And another was folded over
  346. 12:27a supply cart before he could raise his
  347. 12:29weapon.
  348. 12:31Claire called the corners like a woman
  349. 12:33reading a map. "Left hall clear."
  350. 12:36"Linen room empty."
  351. 12:38"Kane is alone."
  352. 12:39Every order was short. And every order
  353. 12:42was right.
  354. 12:43For one heartbeat, Claire was somewhere
  355. 12:45else.
  356. 12:46A cold valley, a burning truck.
  357. 12:48And the terrible hour of 3:00 in the
  358. 12:50morning.
  359. 12:51Two of her teammates had not come home
  360. 12:53that night. She had carried Nomad out on
  361. 12:55her back under fire, and afterward she
  362. 12:58had sworn never to give orders again.
  363. 13:01Kane saw his men fall and understood
  364. 13:03what everyone else was learning. He
  365. 13:06seized Nomad's gurney,
  366. 13:08pressed his pistol against the wounded
  367. 13:09man's head, and dragged it backward
  368. 13:12toward the service corridor.
  369. 13:14"Open the shutters." He snarled. "Open
  370. 13:17them now, or he dies."
  371. 13:20Claire stepped into the red light with
  372. 13:21her hands open.
  373. 13:23"The corridor is blocked. A loaded cart,
  374. 13:26brakes locked, against the door.
  375. 13:29The shutters will not open and help is
  376. 13:32already on the way.
  377. 13:34Kane pulled the gurney to the corridor
  378. 13:36anyway. The door did not move. His face
  379. 13:39changed.
  380. 13:40"Who are you?" he whispered.
  381. 13:43"Somebody who is tired of hiding."
  382. 13:45Claire said. Her voice softened.
  383. 13:48"Put the gun down, Mr. Kane. Nobody else
  384. 13:50has to be hurt."
  385. 13:52Just then, a monitor lead slipped off
  386. 13:54Nomad's chest and the alarm shrieked.
  387. 13:57Kane's eyes flicked toward the sound.
  388. 14:00It was half a second and it was all
  389. 14:02Claire needed. She crossed 6 ft in a
  390. 14:05breath and struck the inside of his
  391. 14:07wrist. The pistol flew across the floor.
  392. 14:10Dutch hit Kane from the side like a
  393. 14:12falling wall. It was over. The shutters
  394. 14:15rose 10 minutes later. Real federal
  395. 14:18agents poured in with base security and
  396. 14:20Captain Ellen Marsh, the hospital
  397. 14:22commander, followed with her jaw set.
  398. 14:25The cameras had recorded everything.
  399. 14:27Kane and his men worked for a private
  400. 14:29security company that wanted Nomad
  401. 14:31silent before he could testify. And now
  402. 14:34they were in handcuffs. Sterling rushed
  403. 14:37to the captain, straightening his coat.
  404. 14:39"Captain, I secured the department until
  405. 14:41help arrived. I want that noted."
  406. 14:44Captain Marsh said nothing. She tapped a
  407. 14:47screen and the footage began to play.
  408. 14:49There was Sterling crouched behind the
  409. 14:51desk.
  410. 14:52There was Claire stepping into the red
  411. 14:54light. The room watched. Sterling's face
  412. 14:57lost its color.
  413. 14:59"Doctor Sterling, you are relieved of
  414. 15:00duty pending a full review." the captain
  415. 15:03said. "Hand me your badge."
  416. 15:06Sterling obeyed slowly.
  417. 15:08He looked at Claire.
  418. 15:09"I did not see you." he said.
  419. 15:12"I never saw you."
  420. 15:13Claire finally raised her eyes to his.
  421. 15:16"You never asked." she said.
  422. 15:19"That is the whole problem." Dutch
  423. 15:20stepped forward and stood straight.
  424. 15:23"Captain, with your permission, this is
  425. 15:25Chief Claire Dawson, Naval Special
  426. 15:27Warfare Combat Medic, call sign Sparrow.
  427. 15:30She carried my teammate Nomad out of an
  428. 15:31ambush that we do not talk about, and
  429. 15:33she never asked for a medal."
  430. 15:36The staff went silent. Claire pulled her
  431. 15:38collar aside just enough to show a tiny
  432. 15:40sparrow inked over her heart, the mark
  433. 15:43of her old team.
  434. 15:45Every SEAL in the room came to
  435. 15:46attention.
  436. 15:47So did the security officers. Then the
  437. 15:50nurses rose, and the doctors, until the
  438. 15:52entire emergency room stood in silence
  439. 15:54for the small woman in the oversized
  440. 15:56scrubs. Claire's hands shook one last
  441. 15:58time.
  442. 15:59It was the good kind of shaking, the
  443. 16:01kind that comes when a heavy weight
  444. 16:03finally leaves the body.
  445. 16:05Everyone finally understood. She was
  446. 16:08never afraid of the room. She was
  447. 16:09holding it together.
  448. 16:11Later, Nomad caught her hand from his
  449. 16:13bed.
  450. 16:14"You told me you were done with all of
  451. 16:16it," he said.
  452. 16:17Claire smiled a small, tired smile.
  453. 16:21"I am, but nobody gets left behind in my
  454. 16:24emergency room."
  455. 16:26Captain Marsh offered her a ceremony, a
  456. 16:28press statement, and command of a new
  457. 16:30trauma program.
  458. 16:32Claire shook her head.
  459. 16:34"Thank you, Captain. I do not need a
  460. 16:36ceremony. I need the morning shift."
  461. 16:40The captain studied her for a long
  462. 16:41moment, then nodded. The story never
  463. 16:44reached the news.
  464. 16:45Somehow that made the respect in the
  465. 16:47building even deeper.
  466. 16:50The next morning, Claire arrived in
  467. 16:51scrubs that were still a little too big.
  468. 16:54Ethan's mother had left a card at the
  469. 16:55front desk. Denise Ortiz brought her
  470. 16:58coffee without a word. Down the hall,
  471. 17:00Nomad, bandaged and grinning, held up
  472. 17:02his hand. "Sparrow," he called, "fix the
  473. 17:06watch."
  474. 17:07Claire looked at the cracked face and
  475. 17:09the hands frozen at 3:00 in the morning.
  476. 17:11That afternoon, she took it to a jeweler
  477. 17:14near the base.
  478. 17:15When she got it back, the hands were
  479. 17:17moving again.
  480. 17:18She wore it to her shift and for the
  481. 17:20first time in years, time moved forward
  482. 17:23with her.
  483. 17:24The end.
  484. 17:25Here is a quick recap of the life-saving
  485. 17:27skill in this story.
  486. 17:30When someone is choking and cannot
  487. 17:31cough, speak, or breathe, call for
  488. 17:34emergency help right away.
  489. 17:36Stand or kneel behind the person. Wrap
  490. 17:39your arms around the waist, place a fist
  491. 17:41just above the belly button and below
  492. 17:43the ribs. Cover it with your other hand
  493. 17:45and give quick inward and upward thrusts
  494. 17:48until the object comes out.
  495. 17:50If the person becomes unresponsive, lay
  496. 17:53them down and start CPR.
  497. 17:55For babies, use back blows and chest
  498. 17:58thrusts instead.
  499. 17:59The moral is simple.
  500. 18:01Real strength is often quiet and the
  501. 18:03people we overlook may be the ones who
  502. 18:05save us.
  503. 18:07And anyone can learn this skill. A
  504. 18:09short, certified class is all it takes
  505. 18:11to be ready when someone you love needs
  506. 18:14you.
  507. 18:15If Claire's story touched you, please
  508. 18:17like this video, subscribe to the life
  509. 18:19of Rookie Nurse, and leave a comment
  510. 18:22telling us about a quiet hero you have
  511. 18:24known and what they taught you about
  512. 18:26courage. Because stories like this
  513. 18:27deserve to be heard by everyone who
  514. 18:29needs them.

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This page contains the full transcript of No One Knew the Shy Nurse’s True Identity — Until the ER Was Invaded and She Took Charge by The Life of Rookie Nurse, generated from the public captions YouTube serves with the video. The transcript has 3,043 words across 514 segments, with the original timestamps preserved so you can click any line to jump to that moment in the embedded player.

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Use the transcript to take notes, quote the speaker, build a study guide, generate a summary with ChatGPT or Claude via the YouTube Summary tool, or export it as a timed subtitle file with YouTube to SRT. You can also re-open it in the transcriber to translate the transcript into 100+ languages.

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