NC Rural Health Transformation Program Webinar 6.24.2026: Progress Update and ROOTS Hub Introduction — Transcript
Full transcript
- 0:09Good afternoon and welcome to today's webinar. NC rural health transformation
- 0:14program progress progress update and roots hub introductions. Before we get started,
- 0:20here are just a few reminders about the webinar technology.
- 0:25Please make sure that you are using a computer or smartphone, connected to the internet,
- 0:32and the audio function is on, and the volume is turned up. Please be sure that your microphone
- 0:37is muted for the duration of the call. Questions can be submitted at any time
- 0:42during the presentation using the Q&A function on your control panel. We will answer questions,
- 0:48as many questions as time allows after the presentation. American Sign Language interpreters
- 0:54and closed captioning options are available for today's event. American Sign Language interpreters
- 1:00for today are Amanda and Jacob. For closed captioning, select the close caption feature
- 1:06on your dashboard. To adjust the video layout and screen view, select the view feature located on
- 1:13on the top right hand corner of your screen and choose the view that works best for you. This
- 1:19webinar will be recorded and made available after our event. Today's agenda topics include welcome,
- 1:28opening remarks, NCDHHS updates, presentations from each of our root root h roots hubs leads,
- 1:36and a Q&A session. At this time, I would like to turn it over to Deputy Secretary Fington.
- 1:46Good afternoon. Thank you all for joining this afternoon's webinar on the rural health
- 1:52transformation program. We're delighted that you've been able to join us and we appreciate
- 1:58your participation. Um, as many of you know, we've been implementing the rural health transformation
- 2:03program for uh a number of months now and we've achieved a great amount of progress and that's
- 2:11due in part to uh the input and partnership that we have with you as community members. We really
- 2:18appreciate your uh input and your interest in rural health transformation and we're happy today
- 2:25to be able to share some update information um with you. I am happy to um share with you
- 2:33that we have a list of um distinguished guests who will be able to provide information to you and and
- 2:40uh you'll get to learn more about where we are in our progress towards implementing the
- 2:44program. I'm grateful that Secretary uh Debda Sangvi can join us this afternoon.
- 2:51As Secretary of the Department of Health and Human Services, Secretary Sangvi has over
- 2:56the pa last 18 months helped our department make great strides towards creating a healthier North
- 3:02Carolina. From implementing the life-changing medical debt relief program to introducing the
- 3:09first of its kind child and family specialty plan to ensuring that those served by the child
- 3:15welfare system can access care. Secretary Sangvi is laser focused on creating a North
- 3:22Carolina where every person can access quality and affordable care when and where they need it
- 3:29most. We're happy for his participation today. And now I will pass it on to Secretary Sangbai.
- 3:38Thank you, Deputy Secretary Frankington, and thank you to everyone participating on this
- 3:42webinar. As I see some of the names popping up, I see a lot of familiar names. uh familiar because
- 3:47I know many of you have been following this process almost for a year now since we first
- 3:52uh learned that the RHTP was uh proposed and North Carolina was going to submit an application and
- 3:58so forth. I see many of you were part of the 400 plus individuals who gave us counsel and guidance
- 4:02on how to move forward and today's really a special day. Today's the day to introduce you
- 4:07to what's really the anchor, the most important first step that we need to take to get to go on
- 4:12the rural health transformation project and its introduction of the roots hubs. I'm not going
- 4:17to spend a lot of time talking about the rural imperative in North Carolina. You all know how
- 4:21important it is with the number of people in North Carolina who live in rural communities,
- 4:26the hospitals that are at risk, and how important it is to identify illness and disease early,
- 4:30particularly in our most vulnerable communities. And that's what the roots hubs are going to do
- 4:35through needs assessments and other processes that are really designed to understand what our
- 4:39communities need. Each hub is now starting the process of establishing their own governance,
- 4:45conducting regional needs assessments, and eventually onboarding a diverse network of
- 4:48partners like many of you. These you will help us drive community-ledd solutions to improve
- 4:54health. Our hubs are vital to reaching our goal of transforming rural health because they're really
- 4:58based in their communities and understand the unique needs. Again, one of the most important
- 5:02things we wanted to make sure is we're making decisions for the rural communities by the
- 5:07rural communities, not uh out of Raleigh or any other part of the state specifically as our hubs
- 5:13begin to receive resources to build foundational infrastructure and launch priority programs such
- 5:18as chronic disease prevention, nutrition access, perinatal health, and workforce initiatives. It's
- 5:24my priority to keep our efforts person- centered so that every North Carolinian can tangibly
- 5:28benefit from our work. uh we all know that in order for the non-ural communities to thrive,
- 5:34we need the rural communities to thrive and vice versa. I want to again thank each of you
- 5:38for attending this webinar and for your engagement in the North Carolina rural health transformation
- 5:43project. I hope that you're encouraged to get involved with your hubs and look for additional
- 5:47opportunities to help the agency transform rural health in North Carolina. I want to
- 5:52take a moment and say thank you to all the Roots hubs for their ongoing work as they're vital to
- 5:56the long-term success and sustainability of this program. As you know, our our plan is to to be
- 6:01able to transform health with a pretty short time period. We wanted to have significant, meaningful,
- 6:06sustainable change in 5 years, and it's only going to require a stable core of roots hubs
- 6:12uh and a large number of community organizations helping them achieve their goals. I'm eager to get
- 6:18started as we create a healthier North Carolina for 11 million people. Um and so again, thank you
- 6:24everyone. and welcome to the webinar and I'll turn things over uh back to uh to deputy serrington.
- 6:32Thank you, Secretary. We appreciate your remarks and we are terribly delighted to
- 6:36have our roots hub partners with us today. Let me start though by introduc introducing you to
- 6:42Maggie Woods who is the director of our North Carolina rural health transformation program.
- 6:49Uh Maggie brings a wealth of knowledge of rural systems and is a great leader who's
- 6:56committed to supporting our communities. Maggie comes to us from a background of public service,
- 7:02having previously served as the director of the North Carolina Department of Information
- 7:07Technologies Office of Digital Opportunity. Maggie led efforts at that office to close the state's
- 7:16digital divide, enabling North Carolinians to benefit from online resources and services through
- 7:24access to the necessary technology and digital skills. Maggie grew up in rural America and she
- 7:32understands firsthand many of the healthc care challenges that our rural communities face. Um,
- 7:39this program represents a terrific opportunity for Maggie to lead us to strengthening our
- 7:44health systems, expanding care and access, and making sure that everyone across our state has
- 7:50the opportunity to achieve their best health. So, we're terribly delighted to have Maggie
- 7:56here in one of maybe her first webinars in her new role. So, Maggie, we'll turn it over to you
- 8:02now. Thank you so much and good afternoon everyone. I'm so excited to be here. Uh,
- 8:08as Deputy Secretary Fington said, I'm brand new to the program, but I'm not brand new to working in
- 8:15communities across North Carolina. So, as I look on who's here today, I know I've worked with many
- 8:21of you. I look forward to continuing to work with you over the course of the next five years. And
- 8:26for those of you I don't know, I look forward to uh uh connecting with you and working with you in
- 8:34the future. So today I'm going to start with an overview of rural health transformation. I know
- 8:40that many of you have already uh been involved in this program pretty significantly, but for those
- 8:46of you who might be new, I think it's always good to level set. And then I'm going to talk through
- 8:51some of our accomplishments and what we expect to achieve over the next six months. And then I have
- 8:57the absolute best job, which is to introduce you to the roots hubs leads. And you'll have
- 9:02a chance to hear from them. So, uh, I'll start, but then we'll we'll hear directly from them. So,
- 9:07if you see on this slide, you know, the funding for the rural health transformation program is
- 9:11designed to address longstanding challenges in rural health care, including workforce shortages,
- 9:17hospital sustainability, gaps in access to mental health and primary care services, and access to
- 9:24and training of technology for both providers and patients alike. And if you move to the next
- 9:30slide, we have a little bit of rural health transformation by the numbers. So on the next
- 9:36slide, there we go. Um really the goal of rural health transformation is to ensure that every
- 9:42North Carolinian benefits from improved access to health care and modernized care delivery. Um as
- 9:49uh the secretary said, uh North Carolina has a very large rural population, right? We have the
- 9:54second largest rural population in the United States. And rural health care transformation is
- 10:01uh an expected $1 billion of federal investment over five years starting with just over 213
- 10:10million in year 1. Um and these funds uh have been approved by the US Centers for Medicare and
- 10:16Medicaid Services. Uh this program will support more than 400 rural healthc care facilities and
- 10:23we really see that this investment will not only help to advance care in our rural communities but
- 10:29it will do so by working collaboratively which is why uh we are excited to introduce the roots hubs
- 10:35but we'll be working collaboratively as a program across state agencies, healthc care providers,
- 10:41academic institutions, community- based organizations and the private sector. So this
- 10:47really is a program that's meant to work together and so we need all of you who are on this call to
- 10:54do this with and to move forward. So if you move to the next slide, rural health transformation is
- 11:00built around six integrated initiatives and you can see each of those initiatives on this slide.
- 11:06And I know that there's a lot of words here, but we hope you can take this back and continue to use
- 11:10it for your own uh for your own purposes. But you can see this is expanded primary care and chronic
- 11:17disease management to workforce development and behavioral health expansion as well as expanding
- 11:23digital solutions and financial sustainability. So these initiatives work closely together to
- 11:30advance community-led solutions and the roots hubs themselves are critical to making that happen.
- 11:37They serve as the regional connectors that bring these initiatives together and bring this work
- 11:43to life. And I did just want to note because I know we've gotten some questions on this that
- 11:48initiatives 1, 2, 4, and five are implemented directly through the roots hubs. So that's
- 11:56um you know that's prevention and chronic disease management, workforce development
- 12:01and financial sustainability implemented directly through the roots hubs. whereas uh hubs will in
- 12:08ensure the coordination of programs related to initiatives three and initiative six but those
- 12:14are implemented se separately. So just wanting to note that. So I want to transition just a little
- 12:21bit to the next slide to talk about what has been accomplished over the last couple months
- 12:27and where we are going. So over the next year, it's my team's priority to demonstrate effective,
- 12:35efficient investment of these dollars and to show impact in real ways in rural communities. And so
- 12:42I'm excited about what we get to announce today. So we're obviously, you know, we've awarded the
- 12:46five roots hubs across uh the six Medicaid regions serving all 100 counties. We'll dig into that
- 12:52more, but we also have late breaking news. Uh this was just announced today. Uh but we have launched
- 13:00a partnership with the North Carolina Department of Information Technology. Uh so through NCDIT we
- 13:06are funding the health information exchange which is a data exchange uh which will help
- 13:12onboard rural providers and train them on how to use the data exchange and we believe that
- 13:18this program will onboard over 400 eligible rural providers. Additionally through uh DIT we are also
- 13:27partnering to expand patient access to digital uh digital skills training and digital health
- 13:33literacy training. So coming in July anyone can call into United Way's NC211 service and ask for
- 13:41a digital health navigator and they can be trained on how to do teleaalth how to connect to a patient
- 13:48portal and how to connect with their doctor's office in a virtual manner. So again, this is
- 13:52that encompassing of of providing technology to providers, but also ensuring that patients have
- 13:59the training that they need in order to connect virtually. And then finally, we just announced
- 14:05$10 million of awards to 39 EMS agencies to expand and strengthen mental health crisis response and
- 14:13improve treatment access for substance use disorders. So, this is going to increase the
- 14:18capacity of emergency services across 39 counties in North Carolina. Uh, so we've we've done a lot
- 14:26in a short period of time. Uh, we do have a lot more to do. So, if you go to the next slide,
- 14:31you can see uh what we plan for June and July. Uh, we'll be doing a lot of onboarding for our roots
- 14:37hubs. That's what we are actively doing right now. And the roots hubs will begin to complete
- 14:42their regional needs assessments. they have 60 days uh to do that. Uh we'll also be launching
- 14:49a rural health transformation advisory committee and I'm excited that we've just announced uh the
- 14:55release of an expanded North Carolina minority diabetes prevention program. Uh so you can look
- 15:01at that on our website. This is specifically for uh targeted counties in eastern North Carolina.
- 15:07Uh but it's a really exciting program. And then as an office, we're going to be continuing to recruit
- 15:13and fill for positions so that we can make sure that we are effectively and efficiently getting
- 15:18funds out the door to um make real impact in rural communities. So if you know good people, uh please
- 15:25send them our way. And then if you look at the next uh several months moving into the fall,
- 15:30our hub leads will complete their action plans. Um, we will be launching a rural health innovation
- 15:37fund that will allow providers to apply to receive funding to purchase needed technologies. And we'll
- 15:44begin some behavioral health programming. And then later into the fall, we'll really see our
- 15:49roots hubs uh community programming launch and and funds getting out the door in those
- 15:54rural communities and then some expansion of some workforce and mental health programming. So, we've
- 15:59got a lot to do over the next six months. uh we will make sure that we are communicating regularly
- 16:05uh with the public um and we will also be updating our our website regularly. But I want to get us
- 16:12to what the the whole exciting part of today is and that is to introduce the roots hub. So just a
- 16:18quick background on what are the roots hubs and what's the roots hub lead. So, as a reminder,
- 16:24the roots hub is that initiative one. It's the lynchpin of rural health transformation for North
- 16:29Carolina. And these are locally governed networks of community stakeholders that implement the rural
- 16:35health transformation initiatives. And the hub lead is the organization that's responsible for
- 16:41coordinating and guiding a regional network of partners to improve health services in their
- 16:48region. Right? uh as the secretary mentioned, we wanted there to be regional ownership over
- 16:53this work. So you can see there on that graphic that you have the roots hub lead, they're setting
- 16:59up a governance structure with partners in their regions. You can see examples of those partners,
- 17:04though this is not a full list of partners that would be involved. And then once they have
- 17:09developed their needs assessment, their action plans, and have their governance structure set up,
- 17:14that's when they can start awarding subgrants and contracts to meet needs in their region. If
- 17:19you go to the next slide, you'll see a map of our hub leads um and which regions they're serving.
- 17:26You'll hear from each of them. And then finally, we know there's been a lot of questions about how
- 17:32to connect with the roots hub. And if you go to the next slide, you'll see that on our website, we
- 17:37have a pretty easy way for you to learn more about each roots hub and uh how to contact with them
- 17:43directly. I'm going to pause there because I think I've reached my time aotment and I want to make
- 17:50sure we have enough time for the roots hubs. Uh and so the way this is going to work is each roots
- 17:56hub is going to introduce themselves. They'll have about five minutes uh to introduce themselves um
- 18:02and uh talk about the work that they're doing in in their communities. Uh if we start to run out of
- 18:07time, I'll I'll be timekeeper and move us along, but then they will pass to the next root hub and
- 18:13uh you'll have a chance to hear uh from the from the five hubs serving the six regions. So without
- 18:19further ado, I will pass it to Impact Health and region one to uh to introduce themselves. Hi,
- 18:28good afternoon. My name is Lori Stradley and I have the privilege of serving as the CEO at
- 18:33Impact Health based in Asheville and serving the 19 westernmost counties of North Carolina. If you
- 18:40could show the next slide. Um, we came into being for just this kind of work. Our mission is to lead
- 18:47innovative strategies that bridge community and clinical systems of care to ensure that
- 18:52all Western North Carolinians can access the resources they need to thrive. Our goal is to
- 18:59live in a region where we are a model for thriving fully engaged communities where all people live
- 19:06healthy lives. And we're excited to join you and be a part of rural health transformation. If you
- 19:14can go to the next slide. Um, we represent a region that has been a part of this work in
- 19:19many cases for generations. And so what impacts health brings is our ability to connect. You can
- 19:25see the image here of the swirling circles. There is nothing uh that can happen all by itself. Uh
- 19:31we've had the opportunity um to serve as health related social need or non-medical driver health
- 19:38or social health whatever you want to call it. uh about a part of the innovative work of healthy
- 19:43opportunities. Uh and we've carried that through in all areas of our work. We launched the impact
- 19:50primary care network just a little over a year ago to continue this work to bring our uh social
- 19:57care whole person health care closer together and make sure that our clinicians have what they need
- 20:03um to better meet the patients needs overall. We are community centered. We are rooted here
- 20:08in Asheville but have staff across the region. And it's always our goal to make sure that we
- 20:13are deeply embedded in our community, always in listening mode and ready to draw together our
- 20:20leader, our leaders from around the region into the state and national conversation. And finally,
- 20:25we try to do that work. We believe that all of the learning we've had the opportunity to do out
- 20:31here should be shared. So our goal is to host, to train, to teach, to make sure that others are able
- 20:38to make make this happen in their own regions. If you can go to the next slide. I always have to
- 20:43share a little bit of information about healthy opportunities. We are so proud to have been a
- 20:47part of the beginning of that. Hope to get to continue that soon. Uh we connected with over 60
- 20:53organizations across our region, serving nearly 14,000 individuals and countless more families.
- 21:00Over 400,000 services were provided through the engagement of those organizations and over
- 21:08450 farms in our area were able to provide local food into this program. It's not just uh specific
- 21:17health and health outcomes that we do together both in healthy opportunities and in rural health
- 21:22transformation. It's about creating a thriving economy where everyone can access uh great work,
- 21:28great benefits, and great resources. Um just through healthy opportunities, we we increased,
- 21:35we provided um and not through direct funding, but through indirect supports uh,11 full-time jobs
- 21:43generating over 138 million in total business activity. Um, if I can go to the next slide,
- 21:52you'll hear this repeated by my colleagues across the state. Uh, and you've already heard
- 21:57it a little bit from Maggie that we are extremely focused on listening, connecting to the region,
- 22:03not just assessing our needs, but cataloging our assets. We know that um impact health's role is
- 22:09not to be the expert and to lead the change but to invest in all of our partners, colleagues, experts
- 22:16across the region who already know how to do this. Um ultimately coming together on an action plan
- 22:21that will guide this work for the next four years. And if we can go to that last or the next to last
- 22:27slide. Um our focus is to strengthen, expand and sustain. There is so much good work happening here
- 22:34already. we don't see a need to innovate new processes or new programs rather to innovate
- 22:39the ways that they are connected, sustained and engaged in the work we do together. And lastly,
- 22:46um one of the areas that we believe will help us do that on the last slide I have
- 22:52um oh one of my slides seems oh there it is. Thank you. Uh is to build a a stronger data exchange. We
- 22:59have a lot of great technology and communication happening already, but it's too often happening in
- 23:04silos. And for the benefit of the individual who should have access to whole person care, we need
- 23:10to make sure that all the folks who are engaged in providing that care have access to real-time data
- 23:15both on the needs of the individual and on the resources of the community and clinical spaces
- 23:20to get that care more effectively, efficiently, and consistently. Um, and with that, I'm going
- 23:26to wrap up region one and hand things over to my colleagues in regions two and five at Trillium.
- 23:36Thank you so much, Lori. U appreciate you and all the the information you've shared certainly
- 23:43been super helpful. Uh, I'm Cindy Ellers uh with Trillium Health Resources. I'm our chief strategy
- 23:50and innovation officer and the interim executive director for regions two and five of the NC roots
- 23:57hubs. Uh Trillium was awarded uh two uh roots hubs and uh regions two as you see here on the
- 24:07map on the left uh and region five uh on the lower part of the southeastern part of the state. Um,
- 24:16Trillium is also, if you look to the map on the right with the purple, uh, is also a health plan,
- 24:23a tailored health plan, uh, one of our our public plans in the state of North Carolina
- 24:28serving individuals with behavioral health, uh, substance use, ID, traumatic brain injury,
- 24:35uh, in 46 counties, 42 of which are considered extremely rural um, counties in our state. And
- 24:45so we are uniquely positioned uh to to work in this NC roots space. Uh we aren't starting from
- 24:55scratch. We already have the infrastructure data community trust uh across much of the
- 25:01area that we're serving. Uh and we're building new relationships in uh region 2 where Trillium does
- 25:08not currently have a footprint. Meeting uh lots of new people. uh hearing about the exciting things
- 25:14that are going on uh from Wataga, Ash, Alagany all the way through down to Davidson and Foresight
- 25:22uh areas that we we don't currently cover. Um in addition to that, we because we're a health plan,
- 25:29we have the capability not only to pull together uh complex provider networks,
- 25:34but also uh create local coalitions, which we have done. Uh, Trillium worked with Access East
- 25:40and Community Care of the Lower Cape Fear as they stood up to HOP programs uh in Eastern
- 25:46North Carolina uh that were as as Lorie said very successful uh at changing the health care along
- 25:54with impact health in western North Carolina. Our core mission as a public health plan has
- 26:00been serving these individuals with some of the most significant needs. Uh and that role remains
- 26:06unchanged while we're embracing this new role uh working with the whole population, not just
- 26:12the carveout for behavioral health and ID, but every person that lives in the rural communities
- 26:18uh in regions two and five. Our core mission is making sure that people get their needs met at
- 26:25Trillium. Um and the the NC roots population is no different. The health goals are all something
- 26:34uh that we we can do something about. Um we can work to find some sustainable outcomedriven
- 26:41business solutions that outlast this temporary grant funding. Uh our goal here isn't just to
- 26:48manage this program as a grant, but to leverage our position as a health plan and to turn this
- 26:54state investment into permanent thriving new reality for North Carolina. Next slide.
- 27:02So, I grew up in eastern North Carolina. Spent my whole life here in the rural parts of North
- 27:08Carolina. Um, and uh in in my life, I've spent a fair amount of time in farming,
- 27:15especially in my younger years, uh, working in the summers like right now, uh, in tobacco and other,
- 27:22uh, crops. And I would just say that, you know, I couldn't help but use this type of of
- 27:28uh graphic to sort of share uh how we're going to grow uh NC roots uh from this small sprout
- 27:36to a fully rooted thriving plant. Uh so it's not just a visual visual metaphor here. It represents
- 27:43exactly how we intend to make this uh sustainable uh for a harvest down the road. Um, so first it's
- 27:51partnership. Uh, as a health plan operating in the 46 counties we serve now, just under
- 27:57half of North Carolina, we know the infrastructure doesn't grow in a vacuum. U, you have to leverage
- 28:03this position to to pull together local networks and community leaders. And I will just say for
- 28:09for all the community leaders listening or or participating in this webinar, uh the outreach
- 28:15has just been amazing to see the number of people that are emailing or calling or finding a way to
- 28:21get through to us to make sure we know about what they're doing and how they're doing it.
- 28:26It's just amazing to to see how many people are showing up already uh just to to get this done uh
- 28:33for our rural communities is is nothing short of amazing. Um second, accountability. Uh one
- 28:41of our deepest leadership philosophies is to be accountable uh for the outcomes for each of these
- 28:47rural communities. As a public system, we invest every dime we have in our stakeholders and making
- 28:54sure that our rural communities that we serve and all the communities Trillium serves and the
- 29:00communities that we will serve in NC roots uh get the benefit of every penny of money that we can
- 29:05leverage. uh not just the roots money but other funds that we may be able to bring to the table
- 29:10through philan philanthropic efforts or other grants to blend and braid funds together to really
- 29:17make this happen and make it sustainable. Uh alongside all our other partners in the Medicaid
- 29:23health plans across North Carolina. Uh third, we believe in transparency and making sure that you
- 29:31know what we know when we know it. uh and sharing how we're going to go about doing things in region
- 29:37two and in region five. Uh Trillium is going to be uh hoping hoping to make sure that we answer
- 29:45your questions before you ask them. Uh we are committed to open communication, sharing data
- 29:51and strategic clarity with all of our state and local partners every step of the way. And finally,
- 29:57in investment, this is where roots really take hold in the soul. We aren't just looking at this
- 30:04is a temporary grantf funded program that will be here and go away. We are looking at how to turn
- 30:10this state investment uh through the federal government into a valuebased outcome driven
- 30:16business solution that outlasts any single funding cycle. Uh so getting grounded in this
- 30:23um I want to just take a real brief second to introduce uh our standup team. Next slide.
- 30:32So, as I mentioned, I'm Cindy Ellers and I'll be the NC Roots Hub executive director for a
- 30:37little while while we're recruiting our executive director in region two and five. We'll have a a
- 30:42director in both of those. I'm joined by Anthony Ward, who is our interim vice president for region
- 30:48two, uh, and Haley Sink, who's our interim vice president for region five, and then Kay Freeman,
- 30:55who is our interim director of community and tribal engagement. And then we have a whole host
- 31:00of other folks that are part of our standup team. And at this point, I'd like to hand it off to our
- 31:05interim vice president of region five, Haley Sink. Haley, thank you so much, Cindy. Good afternoon,
- 31:12everyone. Thrilled to be with you today. Haley Sink. I serve as senior vice president of strategy
- 31:18and innovation uh here at Trillium and have the privilege of being part of this incredible
- 31:24uh rural health transformation work with NC roots born and raised in for scythe county and actually
- 31:29I'm coming to you today from Wilks County in region 2. We're taking one of our uh innovative
- 31:34technologies statewide to increase employment opportunities uh for folks with behavioral
- 31:40health needs and disabilities. So really excited to be joining you today. Um, we are going to just
- 31:45briefly go over a few opportunities that are already out and posted as part of our NC roots
- 31:51work and commitment to both region 2 and region 5. And in our first 90 days, these are the key
- 31:57priorities. Uh, that listening, that learning, that transparency, as Cindy mentioned, we know
- 32:03that our communities, our our neighbors have the answers, right? They've been doing this work for
- 32:09decades. uh they are the trusted leaders and and trusted uh messengers in their communities. So
- 32:14leveraging that and really making u making an impact. We're getting to do that through our
- 32:20regional needs assessment using both the data that we are getting both on the numbers side and the
- 32:25listening sessions so we can get those stories too. Um establishing our board that is all on
- 32:31our website. You can go to trillium and search NC roots and it'll be on our homepage too. you
- 32:36can apply for uh those those boards and also some funding opportunities. So um our our commitment
- 32:43was rule ready now and and we intend to uh carry that forward. So uh next slide please. I will
- 32:49quickly chat through these. There's our website uh again trillium roots and we have a dedicated
- 32:56website you'll see here. You can click for region two or region five. Next slide. Uh these are some
- 33:03letters of interest that we have put out already. Some you could apply for for across region. Um but
- 33:09also again it's important that you go to region 2, region five. Those are separate regions,
- 33:13separate communities, separate needs. Uh and apply for the one that you are interested in. So this is
- 33:18our first roll out of funding opportunities um and and different opportunities to get involved
- 33:23in this work. And then we intend for much more investment and funding opportunities to come
- 33:28um in the fall. All right. And moving right along. I think this is our last slide maybe. There you
- 33:33go. There's a sample of the letter of interest. Most of the current ones are due by June 30th. So,
- 33:37um here next next week. All right. Next slide. And this is just ways to stay connected. We're
- 33:44happy to uh drop this in the chat or this will be in the the slides that are sent out. Um you can
- 33:49sign up for our engagement list there. The link the bit.ly link there. You can use the QR code
- 33:54to get to the website. Um certainly we are honored to to be part of this work in region five with our
- 34:00uh Lumbi tribe of North Carolina, the 575th uh recognized tribal nation and in our country.
- 34:07And so uh we are doing some great work there. If you have any questions uh related to the tribe,
- 34:12please reach out to or tribal engagement, please reach out to K Freeman. Her email address is there
- 34:17and more to come very soon. And at this time uh we will wrap it up. Thank you all so much and
- 34:22hand it off to our um wonderful partners in region three. Hey, good afternoon everyone. Uh my name is
- 34:30Rhonda Cox. I'm the executive vice president and chief operating officer for VIA Health,
- 34:35which is a tailored plan that currently covers 32 counties primarily in western North Carolina.
- 34:41And then in October um we will be joining forces with partners um to cover 47 counties
- 34:49um primarily again similar to the Trillium team uh uh which has always been uh rural
- 34:55counties. I think one of the things we'd want to start with is uh we were very intentional
- 35:00um about and I'm using the collective we so somehow we've jumped ahead on a slide and I'm
- 35:06not sure how we did that. Can you go back please? Thank you. So um Via Health AppState uh which is
- 35:12also has comprised with Appwell and Partners Health Management. Um we we have been here
- 35:19uh like Cindy and Lori mentioned um but many of us have been here in systems and organizations that
- 35:25have lived in western North Carolina and supported western North Carolina for decades. Um and so I
- 35:31think we wanted to make sure because we have lived experience where there have been many wonderful
- 35:36um initiatives that were started and well intended and they were not sustainable and often the impact
- 35:42for many of us were west uh rural counties in particular were left uh in a worse position
- 35:47um than before. So with that in mind, we said, you know what, we believe we can do this. We can
- 35:53make sure the money gets um to rural counties and we believe that we can create a sustainable
- 35:58program. Um and we had the great privilege of doing that with region 3 and so grateful to the
- 36:03department uh for the opportunity um to have some additional fundings uh to launch that. Next slide.
- 36:12Maybe the next slide. Oh, there we go. Um tech I may be tech. So, you've already heard some of my
- 36:19teammates mention um but we believe this. We're a public entity. We believe in leveraging public
- 36:24infrastructure. Again, these are are decades long trusted partnerships um across North Carolina. And
- 36:30we wanted to not only focus on the resources of a health plan uh which Cindy mentioned,
- 36:36but also leveraging AppState, which has been a core educational resource um who works closely
- 36:42with public health workforce pathways. they have um largecale evaluation and training capacity
- 36:48um uh expertise already in play and then partners uh like VA is bringing their LMECO experience and
- 36:56many long-standing relationships in region 3 uh in addition to the counties that we serve
- 37:01and then also sister agency I think Julian has a little bit in there as well and the opportunity
- 37:06to just partner I think across the system taking what we know and using the local relationships and
- 37:13trust relationships because if you're from a small town, you know, if you're not from there, people
- 37:17don't immediately trust you. Um, and it takes time to build that. Um, I think it's important for us
- 37:22because we do believe that you have to use what communities have, people that they know, um, and
- 37:28then strengthen those things uh, in a way um, that helps build a path for sustainability. Next slide.
- 37:39So, um, we have learned from many years experience. We don't have any
- 37:43uh desire to come in and be the boss of anybody. We want to take the infrastructure
- 37:48um that we have. We know that communities already assess what they need and routinely prioritize on
- 37:54cycles. So we will listen because that is the job um and take the uh existing information I think
- 38:02uh that they will provide and then prioritize um and decisions allowing those communities to
- 38:08drive those decisions process. a transparent and accountable process. I liked what Cindy
- 38:13said about you'll know it when we know it. I think it's also important as decisions are
- 38:17made regardless of county or political kind of influence, you want to ensure that people know
- 38:23um how decisions are made um and how they work together. And then the implementation and ability
- 38:30to measure and sustain programs is the key because again if we don't provide the data
- 38:35back uh to the department and to our communities and that also means that we potentially put at
- 38:40risk the opportunities for additional funding for the citizens of North Carolina. So we believe that
- 38:45everything should be traceable that it's validated that there's a clear plan and a measurable output
- 38:52um as well as always maintaining sustainability as the the forefront of our our approach. Next slide.
- 39:01Go back one. Thank you. Um, so again, how do we fit together? So, VIA is leveraging our
- 39:08experience, our infrastructure, our size, and sort of our existing long-standing
- 39:14um history with managing large-scale financial um implementations, large-scale regional
- 39:19and statewide implementations, contracting, reporting, compliance, and those kinds of things.
- 39:24Um we are very very fortunate and appreciative of the strong relationship that we have had
- 39:30uh with AppState and they already as I mentioned previously have a strong presence uh both in
- 39:37their own right but as well as other university uh institutions across um across the various regions.
- 39:43They have a strong presence already with workforce public health and evaluation. Um and that learning
- 39:48infrastructure we will believe is great not only for the short-term lift but also for supporting
- 39:53communities in the longer term lift. And then partners health uh many of the counties they
- 39:57have been there for I think over 50 years like us have been around. Um and again being able to just
- 40:04leverage existing community relationships. Um our staff live and work in these counties and
- 40:10have for for many many years. Um which helps build that trust. And then again at the grassroots level
- 40:16really leveraging our public health anchors which give us that community insight. Um they're also
- 40:22many times the driver for the community health assessments and the need for coordination and they
- 40:26are trusted partner and then also um creating cross community regional decision council so
- 40:33that voices can genuinely be heard. um we can genuinely we can use a an appropriate and clear
- 40:38process for validating needs and priorities and then making sure that there are truly transparent
- 40:44uh local recommendations. And then I think we're on the home stretch. Last slide. Um so thank you
- 40:50so much. Um we have information uh on our website and um are just a few weeks away from sort of a
- 40:58little bit more splashy dip in. I want to tip my hat to the trillion folks who've done a great job
- 41:03of getting out and getting information as well uh in it. And so we will um be seeing you. We've
- 41:10uh similarly appreciated all the interest that we've experienced uh from many many local and
- 41:16state level partnerships as well as a lot of outreach and community between the respective
- 41:23uh roots hug leads. though we know that humans don't live neatly in a box or in regions and so
- 41:29again I think not only the individual region strengths of of our respective hubble lead
- 41:34uh participants but also I think the community um and coordination across uh these respective areas
- 41:42will will really help us build a long-term strong program for the citizens of North Carolina. And
- 41:49with that, I will hand it off um to uh Matt Ginger uh from Region 4. Hey, good afternoon. My name
- 41:56is Matt Getser. I serve as the executive director for rural health strategy and partnerships at UNCC
- 42:02Health. On behalf of UNCC Health and our partners, Scramble Advance Public Health and Pedmont Health
- 42:08Services, I want to thank you for your interest in the RHTP program uh and the NC roots region 4 hub.
- 42:16Uh before we begin, I'd like to briefly introduce UNCC Health. Many of you are familiar with UNCC,
- 42:21but I want to make you more familiar with what this state-owned healthcare system is all about.
- 42:26Uh we're headquartered in Chapel Hill, as you can imagine, but we have a mission to improve the
- 42:31health and well-being of all North Carolinians. Our vision is to reinvent and the means to be what
- 42:39it means to be uh North Carolina's health system by working alongside communities, providers,
- 42:44public health organizations, and local partners. The mission is exactly what brings us together
- 42:50today. We're honored that UNCC Health was selected uh by the North Carolina Department of Health and
- 42:56Human Services. It's an honor to be selected among the folks who have already presented
- 43:01and we're honored to be a lead organization for this region for hub. Our region spans 14 counties
- 43:09uh next slide please. Um and northern in eastern and central and northern
- 43:14North Carolina. It includes communities that are incredibly diverse urban rural and everything in
- 43:19between. The purpose of this program, as you know, is ambitious uh to strengthen healthcare access,
- 43:25improve coordination, and support healthier communities across the state, particularly in
- 43:30those that have faced barriers to care. We're especially proud of the work our organization
- 43:34has done to expand across North Carolina to train physicians and clinicians who remain in the state
- 43:39and to advance clinical and practice practical research. This work cannot be accomplished
- 43:46by any single organization and it requires collaboration, shared leadership and meaningful
- 43:51community engagement. Next slide please. One of the strengths that that UNCC health brings to the
- 43:59table is that we have an ability to collaborate across organizations, sectors and obviously as
- 44:06you can see here the map. Through UNCC Health Alliance, our clinically integrated network,
- 44:10we work with independent physician practices, health systems, community organizations, and
- 44:15public health partners throughout North Carolina. That experience has taught us an important
- 44:20lesson. Sustainable change happens when local expertise and community voices guide that work.
- 44:28Excuse me. This NC roots initiative builds on that same philosophy. Next slide.
- 44:38It's why we're especially excited about our trianchor partnership model. As you see here,
- 44:44UNCC Health serves as the hub lead, but we're joined by two outstanding anchor partners,
- 44:49Granville Vance Public Health and Pedmont Health Services. Together, we bring complimentary
- 44:54strengths to the table. UNCC Health provides broad regional healthcare infrastructure and clinical
- 45:01expertise. Granled Vance Public Health brings deep public health leadership and strong connections
- 45:08across local health departments and their region and Pedmont Health Services contributes decades of
- 45:13experience serving communities through safety net and federally qualified health centered networks.
- 45:20Together, we think these partnerships allow us to combine scale with local rootedness, ensuring
- 45:25that every county and community in region 4 has a voice and a pathway to participate. Next slide.
- 45:34As you see here, this is how we envision our trior partnership to work. Each of us
- 45:41contributing strengths as well as reach into this 14 county region. Next slide.
- 45:52While they're not all on this call to join and share today, I just want to take a moment
- 45:57to recognize the leaders here who've made this possible and who will continue to be incredibly
- 46:04involved in the work that we do together. This work will be not just guided by these leaders, but
- 46:09also by community partners, healthcare providers, local governments, faith-based organizations,
- 46:15social service agencies, and residents throughout the region. Over the coming months, we'll be
- 46:20building advisory councils, workg groups, and broader regional networks to help shape priorities
- 46:26and guide implementation. We want this effort to reflect uh the needs and the strengths of the
- 46:32communities we serve. Much like you've heard from the prior presenters, while our regions all have
- 46:38needs, we also believe they also have strengths to contribute. This work is largely about connecting
- 46:44those strengths, connecting those community organizations to make the most out of this
- 46:49opportunity. Whether you're a healthcare provider, community organization, public health leader,
- 46:56local government representative, advocate, or resident, your perspective matters to us. If
- 47:01you'd like to learn more, as you see below, feel free to connect with us via the email
- 47:05you see or fill out the organizational interest form that's linked here. Uh we believe this is a
- 47:12once- in a generational opportunity opportunity to strengthen our rural health. And as a native
- 47:19North Carolinian in Tar Hill, I'm especially proud of our opportunity to serve you all. So with that,
- 47:25I'll close and I'll hand it to our region six partners. Tina. Hey, I'm Pam Cowen and I'm
- 47:34going to um pick us off and then turn it over to Tina. and I get the pleasure of introducing you
- 47:39to Access East and to also region 6 and what I like to refer to region 6 as the state's
- 47:45hidden gem. If you haven't visited eastern North Carolina, I would certainly encourage you to. It's
- 47:50a wonderful, wonderful place. But saying that, I have to give you just a little bit of background
- 47:55setting the stage for region six and then you'll understand the work of access and why we are so
- 48:01passionate about um RHTP and the opportunities. So, in reason six, you're never really alone
- 48:08because there are a lot more hogs than there are people and they don't have to have access
- 48:13or appointments to health care. So, keep that that in mind. And then also in eastern North Carolina,
- 48:18your GPS and um directions to healthcare may sound something like turn left at the soybean field,
- 48:24drive 20 miles, and you will get there eventually. So, keeping all that in mind with how rural we are
- 48:32in region six and how vast of an a a geography we serve, the programs at Access East are
- 48:40um essential and our partners are essential. So, if we can go to the next slide. So, Access East,
- 48:47our our our mission really is to improve health through access to and and coordination
- 48:53of quality care in Eastern North Carolina. Access East has been around for a long time.
- 48:58We have over a 30-year history of providing whole person care to um folks across rural counties
- 49:06largely in region six but also touching region four and five. And importantly, we are a nonprofit
- 49:12501c3 affiliate of ECU health and ECU health is the largest provider of health care in the region.
- 49:21So some of the programs and services that we provide um we do provide Medicaid care
- 49:26management and practice support which obviously aligns with some of the initiatives you've heard
- 49:31about. We also have a robust health assist uninsured network and this links patients to
- 49:38um resources that they may not know about or may not have have previously had access to. This also
- 49:43includes a large farmworker um program healthy opportunities pilot much like impact health.
- 49:50We were a network lead for healthy opportunities and Tina, you'll hear from her, was the leader
- 49:56for that program. Um, ACA navigators is a program, remote patient monitoring. How else are we going
- 50:02to reach everybody in that rural area and then nurse triage s um services and so that's a 247
- 50:09support because we are so vast in region six. We need ways to keep up with with our patients.
- 50:16And with that, I'm going to turn over to Tina to dig more into um the specifics of how we're
- 50:21approaching RSTP. Next slide, please. Good afternoon, everyone. And I am Tina Dixon. I'm
- 50:28the vice president of rural health and social care integration. Um and I will be sharing a little bit
- 50:34more with you about how we're planning to stand up our roots hub. Um I will not delve into the goals
- 50:42and priorities but I do want to highlight some of the chronic diseases that we will be focusing on
- 50:47we think which is diabetes and hypertension. Um and then for paranatal health we'll be engaging
- 50:54in just like the other roots hubs in locate I gave birth CHW doula model and in other areas but I do
- 51:01want to just say out loud that I gave birth was born in eastern North Carolina. Next slide please.
- 51:10Okay, our key strategies will be much like what we've used in the past where we leverage existing
- 51:16relationships and knowledge in order to build things and using that method has allowed us to
- 51:23build things that last. It will be a very engaged collaborative process with support
- 51:29from local health systems, hospitals, um, ack colleges, FQC's, CHC's and community members.
- 51:38We actually have three Indian tribes and tribal communities in our area. We will be engaged with
- 51:45them there. The um Halawasaponyi, the Maharin, and the Chonoke Nation. So, we will be touching those
- 51:51communities as well as our large Latino community um and populations in this area because we have
- 51:57lots of farm industry here. Um we will be talking to economic development um uh organizations as
- 52:05well as our philanthropic organizations that support um programs and services in the east
- 52:12um as well as community- based organizations and faith-based organizations. We feel like partnering
- 52:18with all of these organizations and individuals will allow us to build something that we can keep
- 52:24um for several years and hopefully forever in Eastern North Carolina because we've had
- 52:29so many experiences where things will come and things will go and then as a previous speaker
- 52:35said then we're worse off than we were before it happened and we don't want that to happen with
- 52:41um RHTP. Um, as far as our structure, um, we will of course be communicating regularly with
- 52:49the stakeholders. Back to that slide. Go back one slide. We will be, um, communicating with
- 52:56our stakeholders regularly. And the stakeholders for us is everybody in the community, everyone who
- 53:02has touched us or we've touched them because we want to keep everybody involved in this process.
- 53:09We of course will have a governance structure where we will have a network council that will
- 53:14meet regularly. But the big star is going to be the steering committee. The steering committee
- 53:19is going to be composed of partners from across eastern North Carolina. They will be helping us
- 53:25to make decisions. So it will be a completely collaborative engaged community-led process. Um
- 53:32and then we will have initiative work group work groups that will be focusing on the individual
- 53:38initiatives and they will be supported by um a core team of individuals in the health assist
- 53:46office. Next slide please. This is a graphic of our structure and you can see that the steering
- 53:53committee is in the middle and because there's so much work to be done we've spread it out. So,
- 53:57we're using a true traditional hub and spoke model um that is collaborative. Next slide. So,
- 54:06um where we are now is we're working on finalizing all of our contracts. We're
- 54:11working on a communications plan. We're doing all of those setup activities that are required
- 54:16for us to get off to a great start. Um, our needs assessment is our first huge deliverable and that
- 54:24will allow us to um figure out how and where the gaps are, what's needed, where and then
- 54:33use the funds that we receive from RHTP in order to support that gap filling um and helping us to
- 54:39build something that will last long term. So, I'm excited to be going on this adventure with
- 54:45several people in Eastern North Carolina and all of the hub leads and DHS. And I will pass
- 54:50it back to Maggie now. Great. Thank you so much, Tina. And thank you to all of our roots hubs. Uh,
- 54:58these were great presentations. I know we have a lot of questions, so I want to get to those
- 55:03as many as we can in the next four minutes. Um, so I'm going to invite my colleague Rachel Cooper and
- 55:10Deputy Secretary Ferington to join me virtually uh to to answer some questions. So Rachel, uh, do you
- 55:18have the first question for us? I do. Can you hear me? Okay. Yes. Alrighty. Um, and I may direct some
- 55:28of these questions to Deputy Secretary Fington as well as you Maggie. So the first question is
- 55:34um given the significant rural barriers to behavioral health services, how will the NC
- 55:39roots hub strengthen integration of mental health, substance use disorder treatment, developmental
- 55:45disability supports, and NC innovations waiver services with primary care. So maybe
- 55:52um I'll start with Deborah if that's okay and then Maggie, can you chime in? Happy to. Yes, thank
- 55:59you Rachel for that question. Um our roots hubs will partner with our local management entities
- 56:07tailored plans who have the primary responsibility for implementing our initiative 3 activities. you
- 56:14know that initiative 3 is focused on behavioral health and um the root hubs will not lead that
- 56:21work but they will partner with the LMECOs's to make sure that we implement a standard array of
- 56:27services in every region that are supported by integrated care networks. Um the initiatives
- 56:34are going to build on the existing work that's happening in behavioral health but specifically
- 56:39target our efforts in rural community. integration is going to happen because we're going to focus
- 56:44on expansion of certified community behavioral health clinics. We're also going to make sure
- 56:49that we're addressing enhanced assessments and making sure that the treatment people receive
- 56:54integrates both behavioral health and primary care services. Maggie, is there anything you'd like to
- 57:00add to that? I think you hit the nail on the head. Awesome. Okay, so we'll move on to question number
- 57:08two. Um and I think this is uh broader than just the roots hubs. Someone is asking, can you talk
- 57:14a bit more about the composition of the rural health advisory committee? Yeah, absolutely.
- 57:19Um so we thought it was really important that we have a committee that helps advise us that
- 57:24has representatives from across the health care spectrum u bringing in rural voices, providers,
- 57:31hospitals, consumer advocates, uh tribal representatives as well as community members.
- 57:38And so this will be um a an array of partners from across the state including legislators who come
- 57:45together and meet on a quarterly basis to hear a little bit more about where we are and some key
- 57:52decision points for rural health transformation. I'll say that these meetings will be uh open to
- 57:57the public as well and so we'll make sure that we are communicating on our website and through
- 58:02our newsletter uh when those meetings will take place. The first one will take place in August.
- 58:08Great. Thanks Maggie. Um the next question uh I think I can also answer. It's can you tell
- 58:16us where the website um materials and slides will be posted? So the slides and recording of
- 58:21the webinar will be posted to our website on the real health transformation program
- 58:25page. Uh we can put a link to that I think in the chat shortly but they will be posted
- 58:31um within the next uh few days. So thanks. Um, we'll move on to the next question. Maybe one
- 58:39really quick question, Rachel, if possible. If not, I do think we need to wrap up. Okay. Um,
- 58:46question number four. How will the Roots Hub strengthen services that address maternal health,
- 58:50maternal mental health, and early childhood mental health? And I'll kick that to you,
- 58:55Maggie. Great. Um, well, you heard from some of our roots hubs on their plans.
- 59:00uh the roots hubs expand access to maternal health in maternity care deserts through
- 59:05required paranatal programming. So for example implementing the maternal health uh focused I
- 59:11gave birth initiatives as well as the community health worker doula uh or group prenatal care
- 59:17model. So there are specific required elements that the roots hubs uh are required to implement
- 59:23as part of their plans and then there are some elective programs they can choose based on their
- 59:28needs assessment. Um I just want to stop right here. I'm sorry we didn't have more time for Q&A.
- 59:35We had such great presentations from the roots hubs but just want to thank everyone for joining
- 59:40us today for staying engaged in this program. Uh we appreciate your time, your energy, and we look
- 59:47forward to uh staying connected with you. Please stay connected with us. We have a newsletter that
- 59:53you can sign up for on our website. Um as well as uh we'll be making sure that any upcoming funding
- 1:00:00opportunities are available on our website uh uh soon. And then we will ensure that we
- 1:00:06continue to do these town halls and webinars so that you can stay engaged uh as this program uh
- 1:00:12gets launched and uh we see some uh strong impact in rural communities. So thank you
- 1:00:18everyone and I hope that you have a great rest of your day. This this uh webinar is concluded.
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