MLTI 2 - Sekilas ITIL #ITIL #ITSM #ITServiceManagement — Transcript

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1. 0:02Hello everyone, meet me again, Clarity
2. 0:04Primasari, in this IT Service
3. 0:05Management course. ITIL. ITIL stands
4. 0:09for Information Technology
5. 0:11Infrastructure Library. It is a
6. 0:14framework that provides advice or
7. 0:16guidance on how IT service providers
8. 0:19should implement successful IT service
9. 0:21management. This framework was created
10. 0:28based on the best practices of large
11. 0:30organizations in running IT service
12. 0:32management and has been tested across
13. 0:34various types of industries and
14. 0:36organizations. It is important to know
15. 0:42that ITIL is merely a guide, not a
16. 0:44standard where every aspect must be met
17. 0:46. Every organization is given the
18. 0:49flexibility to decide how to adopt and
19. 0:51adapt the ITIL framework according to
20. 0:53their own specific needs and conditions
21. 0:55. History of ITIL. ITIL was first
22. 1:03published in the late 1980s by a UK
23. 1:05government agency called the Central
24. 1:08Computer and Telecommunications Agency,
25. 1:11or CCTA. The CCTA later merged into the
26. 1:16Office of Government Commerce (OGC),
27. 1:18which, until 2011, consistently
28. 1:20documented and promoted industry best
29. 1:22practices. In 2011, ownership of the
30. 1:30best practice documentation, including
31. 1:32ITIL, transferred to the Cabinet Office
32. 1:34when the UK government underwent a
33. 1:35reorganization. When first published
34. 1:41between 1989 and 1996, the first
35. 1:43version of ITIL consisted of 31 books
36. 1:46covering all aspects of provision. The
37. 1:54main goal of ITIL is to support
38. 1:56organizational success by synergizing
39. 1:58IT services with current and future
40. 2:01business and customer needs, while
41. 2:03continuously improving IT service
42. 2:05quality and reducing long-term IT
43. 2:08service costs. Benefits of adopting
44. 2:17ITIL. First, treating IT as a strategic
45. 2:20asset rather than a cost center. Second
46. 2:23, aligning IT services with current and
47. 2:25future business and customer needs, and
48. 2:28having good IT planning with programmed
49. 2:30, routine, and standardized IT
50. 2:32activities. Third, increasing the
51. 2:36utilization of IT resources. Fourth,
52. 2:38eliminating unnecessary redundant
53. 2:40activities. Fifth, reducing the number
54. 2:43of errors and the volume of rework.
55. 2:50Sixth, improving the ease of system
56. 2:52development or scalability and IT
57. 2:54service resources. Seventh, reducing
58. 2:57long-term IT service costs and
59. 2:58performing continuous improvements to
60. 3:01systems and IT service quality. Eighth,
61. 3:06increasing the availability,
62. 3:08reliability, stability, and security of
63. 3:10IT services by being able to display IT
64. 3:12service performance indicators to
65. 3:14justify service costs against the
66. 3:16quality of IT services provided. So,
67. 3:23why is ITIL so successful? ITIL has
68. 3:28been proven successful and has been
69. 3:29adopted by many of the world's large
70. 3:31organizations and companies. These
71. 3:33include the US Army, USA and local
72. 3:36governments, Bell University, AXA
73. 3:38Insurance Group, Boeing, Disney, Thales
74. 3:41, Toyota, Visa, and other major
75. 3:43companies. The reasons why ITIL is
76. 3:50popular and successfully adopted by
77. 3:51many organizations are: first, ITIL was
78. 3:53developed from a practical service
79. 3:55management approach that has truly
80. 3:56proven successful in practice. It is
81. 3:59based on the best practices of leading
82. 4:01service provider companies in the world
83. 4:03. Second, ITIL aims to deliver value to
84. 4:07the business and is proven to increase
85. 4:08organizational efficiency and enhance
86. 4:10customer satisfaction with IT services.
87. 4:13Third, it is scalable. This means ITIL
88. 4:16can be implemented regardless of the
89. 4:18number of IT staff we have. With ITIL,
90. 4:20we can empower existing staff. Fourth,
91. 4:27ITIL requires staff to focus more on
92. 4:29things that are truly important in
93. 4:30providing IT services. Fifth, ITIL is
94. 4:34not tied to any specific type of
95. 4:36organization. ITIL can be adopted and
96. 4:38adapted to any service organization.
97. 4:41ITIL is suitable and beneficial for
98. 4:43public and private organizations,
99. 4:45internal and external service providers
100. 4:47, large, medium, or small companies
101. 4:49with any technical condition. Sixth,
102. 4:53ITIL is not tied to a specific
103. 4:55technology platform, or is
104. 4:56vendor-neutral. ITIL as good or best
105. 5:02practice. Good practice is an activity
106. 5:05or process that has been implemented by
107. 5:07many people or organizations and has
108. 5:10proven to work well and produce the
109. 5:12desired outcomes, making it recommended
110. 5:15as a model worth imitating or adopting
111. 5:17by anyone or any organization.
112. 5:21Meanwhile, best practice is an activity
113. 5:23or process proven to be most effective
114. 5:25and developed from the experience of
115. 5:26the most successful organizations in
116. 5:28their field. Good or best practice is
117. 5:32not just a theory or something new that
118. 5:33has never been tried before. Instead,
119. 5:36it has been proven, accepted, and used
120. 5:38widely by the industry. Good or best
121. 5:45practice is developed both from the
122. 5:47academic world, such as research
123. 5:49results, case studies, training and
124. 5:51education, and from industrial
125. 5:52experience, such as ISO standards,
126. 5:54COBIT frameworks, internal
127. 5:55organizational experience, and common
128. 5:57industry practices. Opportunities for
129. 6:05career and ITIL professional salary
130. 6:06standards. There are service desk staff
131. 6:09, system administrators, desktop
132. 6:11support, ITSM process owners, IT
133. 6:13project support, application support,
134. 6:15service desk managers, IT operations
135. 6:20managers, IS or IT managers, IT change
136. 6:22managers, IT analysts, security
137. 6:24analysts, and IT configuration managers
138. 6:27. Salary standards. Salaries at
139. 6:34international companies range from
140. 6:3875,000 to 131,000 per year, or about 84
141. 6:41million to 147 million rupiah per month
142. 6:45. In Indonesia, ITIL certification
143. 6:48holders have higher market value and
144. 6:50greater opportunities to work in
145. 6:52companies that have implemented
146. 6:53information technology massively and
147. 6:55are concerned with IT service
148. 6:57management. Large companies in
149. 7:05Indonesia that have implemented ITIL
150. 7:08include the Ministry of Finance,
151. 7:10Pertamina, Telkom, Bank Indonesia, PT
152. 7:12Gudang Garam, PT HM Sampoerna, PT Kalbe
153. 7:15Farma, Allianz, PT Aksa Technology
154. 7:18Services, PT Asabri, and others. ITIL
155. 7:26certification can also increase the
156. 7:28starting salary opportunity for ITIL
157. 7:30certification holders to above 10
158. 7:32million rupiah per month. The following
159. 7:38is the average salary of ITIL
160. 7:40certificate holders. ITIL certification
161. 7:47. There are four levels of ITIL
162. 7:49certification. First is the foundation
163. 7:52level with two credit points, then the
164. 7:54intermediate level with a minimum of 15
165. 7:56credit points, then ITIL expert with a
166. 7:58minimum of 22 credit points, and
167. 7:59finally ITIL master. Written exams can
168. 8:04be taken at training centers or ITIL
169. 8:06Examination Institutes that have been
170. 8:08certified by Axelos, Exin, or
171. 8:10PeopleCert. The video is finished.
172. 8:17Thank you, friends. Keep up the spirit!