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(Mini-Course) How to Set Up & Sell Reputation Management to Local Businesses in GoHighLevel — Transcript

by Danyyil Giba · 7,166 words · 978 segments · language en · Watch on YouTube

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0:00All right, quick reality check. If you
0:02help a local business consistently get
0:04more Google reviews, that business makes
0:06more money. Period. End of story. And
0:08here's the best part. This is one of the
0:11simplest monthly services you can sell
0:13to a local business because it solves a
0:15problem they already know they have, but
0:18they never have time to fix it. Now, I'm
0:20not going to sit here and tell you this
0:22is easy money. It's not because you need
0:24to learn how to deliver the service the
0:27right way and how to sell it. So, in
0:29this video, I'm going to teach you those
0:31two things. How to set up a full
0:33reputation management system for any
0:35local business, and how to get clients,
0:38which includes pricing, leads, outreach,
0:41sales script, and a demo closing
0:43technique. And if you watch this all the
0:45way through, I promise you, you will be
0:47able to go out there and offer this
0:49service with confidence. And here's a
0:51preview of how it looks and works using
0:53my client as an example. So when a
0:55transaction occurs, we send a customer
0:58this website link asking them to leave
1:00us a review. If they press one of these
1:02two smiley faces, they will be
1:04redirected to this page and then they
1:07will click this button and go to Google.
1:09And if they are not happy, for example,
1:11they click this frown face, they will be
1:13redirected to this page. Sorry to hear
1:15that. Please provide us with your
1:17feedback and we will do our best to
1:18remedy the problem. And this way we kill
1:21two birds with one stone. we generate
1:23more reviews and we improve the average
1:25rating score by filtering out negative
1:27reviews. There is also an automation
1:29that reposts all five-star reviews to
1:33all social media platforms just like
1:35what you see here on the screen. We have
1:37our client's logo at the top. We have
1:39their phone number at the bottom. We
1:41have the name of the person who left the
1:42review and then we have the review
1:44itself. And it's both shared to the feed
1:46and also stories. And here's the exact
1:49review that the person left. I believe
1:50that reviews should not be sitting on
1:52Google alone and they should be shared
1:54to social media to do some extra sales
1:57work. On top of that, a couple of hours
1:59later after we generate a review, AI
2:02responds with a thankful comment like
2:04this. In the brackets, it says owner,
2:06but in reality, it was replied by our
2:09reviews AI. The reality is most business
2:12owners don't have time to do it. But
2:14such replies show customers we care
2:17about their experience, which can
2:18increase loyalty. And owner replies also
2:21signal to Google that this business has
2:23active management, which can also boost
2:26SEO and visibility. And if you don't
2:28want to build this out all from scratch
2:30and instead save a lot of time, you can
2:32use my snapshot here with this document
2:34with instructions. Inside of this
2:36snapshot, you will also find my website
2:40template that you can literally copy and
2:42paste into your business. And then
2:44that's it. That's your website. You can
2:46start using it to sell to local
2:48businesses. And it even has this like
2:50video demo with animations.
2:54Here's what all you have.
2:58This is like your homepage. And it's all
3:01already written out. So you don't even
3:03have to change a word. Just put your
3:05logo in the top left corner over there
3:07and you're ready to start selling.
3:09Here's the pricing page with the starter
3:11plan and the pro plan. And this is your
3:13book a demo page with your calendar. And
3:16this is the checkout page so people can
3:18pay right on your website. And later in
3:21this video, I will explain how you can
3:22get this snapshot with the website
3:24template all for free. Okay, now let's
3:27start building. And the only software
3:29that you will need to make it all happen
3:31is High Level. It starts at only 97
3:34bucks a month and you can get a 14-day
3:36trial. That's plenty of time to get your
3:38first client, which will pay for the
3:39software. Or you can use my promo link
3:41down below to get 30 days free trial
3:43instead of 14, which will give you even
3:45more time to get your first client. So
3:47once you have the software, you click
3:48this link, we load the snapshot, and get
3:50cracking. And now let's do it together.
3:52So it's much easier to understand how
3:54this whole thing works. So again, when
3:55you click this link, you're going to see
3:57this window and then you click yes,
3:59import now. Then you want to click
4:02account snapshots here. And you should
4:04be able to see it on the list. But for
4:07you, it's not going to be in the my
4:08snapshots area. It's going to be in the
4:10imported snapshots because you imported
4:12my snapshot. And if you're wondering why
4:14it says Griffin digital in the top left
4:16corner instead of go high level, it's
4:18because I white labeled this software.
4:20And this option is available on the $97
4:23plan. This is really good because when
4:24you go out there pitching your services,
4:27you will be selling your own software
4:29instead of, you know, the software that
4:31everybody knows because 97 bucks a month
4:33is available to everyone, but you can
4:35charge much more than that. And putting
4:37your brand name on it will help you do
4:39that. So, what you do then is you
4:40navigate here and click this plus icon,
4:43which is create new account. You can
4:44type the name of the business or you can
4:46type address here, but it's not
4:48necessary to put the right information
4:49there because you can always change it
4:51later on. So for me as an example, I'm
4:53just going to put a random address here.
4:55You can just put your own information
4:56there or just put a madeup name. So as
4:58you can see here, rep management is the
5:01first and last. Email is not a real one.
5:03And then the phone number is not a real
5:04phone number. And yeah, you just click
5:07add sub account. Also, I get a lot of
5:09questions about sub accounts. On the $97
5:11plan, when you're just starting out, you
5:13have three sub accounts, and you should
5:15treat each sub account as its own
5:17business entity. So, one sub account for
5:20yourself, your agency, because you're
5:22going to be selling this service to
5:23local businesses. And every new local
5:26business you sign up will have its own
5:28sub account. So, when you create your
5:29first sub account for yourself with the
5:31website template that I showed you
5:33before, you will have to select this.
5:35This is my own account, not for clients.
5:38But right now, we're making it for
5:39clients. So, you click here. This is my
5:41client's account. And then you click add
5:43sub account. And then right away, you
5:45can click this button, switch to sub
5:47account. Okay, beautiful. Now we are
5:48inside and we can go to sites and as you
5:51can see reputation management funnel is
5:53already there with our review filter. So
5:56if I click preview here,
5:59boom. And as you can see here, thank you
6:00for choosing blank. So we need to enter
6:03our client's information there. How we
6:05do that is through settings and then
6:08custom values. And here as you can see
6:10client company name. And for the sake of
6:12the example, let's just pick a random
6:14business. So, I typed roofer near me and
6:17I'm going to click on the first one.
6:18Again, it's not my client. I don't know
6:20who that is. It's just a random
6:21business. I'm just going to copy and
6:23paste back to go high level
6:27and click update. And what we also want
6:29to do is we want to download their logo.
6:31So, save as. Now, we go back to go
6:35level. We go to uh media storage and we
6:39just drag and drop it here. What we do
6:42next is we click those three dots and
6:44then click get link. Then we go back to
6:46settings custom values and then client
6:49logo URL three dots edit paste update.
6:54What we also want to do is here review
6:56Google URL. For the sake of the example,
6:58I'm just going to grab the link here and
7:01then paste there. But the proper way to
7:04do it is in the document. So if I go
7:07back here, as you can see, there's a
7:09screenshot. Okay. Now we have the three
7:11most important parts there. So if we
7:14refresh the page here, everything should
7:16be there. Okay. Boom. So as you can see,
7:19thank you for choosing pristine roofing
7:20and mansory services. So it filled it
7:23out and also it added those logos. Now
7:26obviously they are too big. So we want
7:28to adjust the size. We go to sites,
7:30reputation management, second one here.
7:32Click edit. And now as you can see the
7:34logo is there. So we want to click
7:36inside and adjust the size. So, width I
7:39would put, I don't know, 100 pixels.
7:41Let's see. Okay, maybe 200. Okay,
7:43something like that. Same here, 200. And
7:46we're good to go. As you can see, again,
7:48those are just custom values. So, they
7:51are autofilled based on what you put in
7:53the settings. And this is the beauty of
7:55this CRM software, Gohigh level, is that
7:58everything is templated. So you do it
8:00once and then you just duplicate it and
8:02then you enter different information in
8:04the settings and it's ready to go for a
8:07different client. Now we just click save
8:09and then preview and it is updated as
8:12you can see here. And if I click the
8:13happy face as you can see the the size
8:16is the old one too big. So we need to
8:19adjust for all funnel stages. But if we
8:22click review us on Google it should go
8:24to that link that we pasted into custom
8:26value in the settings. So, as you can
8:28see, Pristine Roofing. Boom. And they
8:30can leave a review. But the proper way
8:32to do it is for the business owner to go
8:35to their Gmail account and then click
8:37those nine dots in the top right corner
8:39and then pressing on the business
8:40profile manager. That is step one. And
8:43step two is clicking ask for reviews.
8:46Step three, copying this link and then
8:48giving it to you so you can put it in
8:50the settings. So, I'm in custom values.
8:52I'm going to click three dots again.
8:54replace this with my review link and
8:57then click update. And now if I refresh
9:00the page and click this button, it
9:02should go to my business profile. Boom.
9:04As you can see right away, leave a
9:06review. So that's how it's supposed to
9:08be. And for the rest of the custom
9:09values that you see here. So user first
9:11name, that's your client's name. For the
9:14review survey link, we want to go back
9:17sites and then click this view page and
9:20then just grabbing the link at the top.
9:22Go back settings, custom values, edit
9:26and paste. And this one, next visit
9:28discount is for the reactivation
9:29campaign. So basically how it works is
9:31that when we get a client, we tell them,
9:33hey, you probably have a list of
9:35existing customers that purchased from
9:38you in the past and you have them
9:39somewhere in a spreadsheet or your CRM.
9:41So how about you send them all to me and
9:44then we're going to send them SMS and
9:46email asking for review in exchange for
9:49a discount when they come back next
9:52time. This way we kill two birds with
9:54one stone which is we're getting a
9:55review from customers that didn't leave
9:57a review in the first place and we are
10:00bringing them back making more money and
10:03that obviously will have to be discussed
10:05with the business owner if they can give
10:07them 10% 20% depends for now I'm just
10:09going to put 10%. For the client phone
10:12you just want to enter your client's
10:13phone for the client email same here.
10:16Now this one charity it's up to you and
10:20it's up to client because we have this
10:22automation for appointments and after
10:24basically a person comes in whether they
10:26buy or not we send them this SMS message
10:29saying hello name this is name first
10:32last of the business owner here with
10:35company name I hope you had a great
10:37experience with us today doesn't matter
10:40if they bought or not they just visited
10:41right and we donate a meal to charity
10:45for everyone who takes 10 seconds to
10:47leave us review. Again, it's up to your
10:49client. It's up to you if you want to do
10:50this. But if you do decide to do that,
10:53enter it here. You probably have
10:54questions about the automations. They
10:56are located in the menu section called
10:58automation. And you have this one folder
11:01which is rep management, reputation
11:02management. You click inside and then
11:04you have three more folders, which is
11:06this one, appointment, Google reviews.
11:08It's off. The next one is new clients,
11:11Google reviews and past clients, Google
11:13reviews, which I mentioned before for
11:14the reactivation campaign. So, how that
11:17looks is your past clients. You you
11:20click inside, everything is already
11:21built out. If you want to play around
11:23with this, adjust it, please do that.
11:25It's up to you. This is all yours once
11:28you get the snapshot. And then, as you
11:29can see, SMS one, email one. So, how
11:31they look, for example, is hello name.
11:34This is name with the company name. You
11:36can claim a discount which is for us 10%
11:40we entered it before on your next visit
11:42by leaving us a quick review before
11:46deadline and here's the link and as you
11:48can see this deadline is a custom value
11:51how that date is calculated is using
11:54this action. So 3 days from now as you
11:57can see we select the field which is the
11:59current date and we add 3 days. So it
12:03doesn't matter when you use this
12:05automation, it will just put 3 days
12:07extra in the future and use that in the
12:09SMS. This way we create urgency and
12:11urgency helps people to act. But anyway,
12:13we have SMS one, email one, we wait 1
12:16day, SMS 2, email two, we wait one day,
12:19SMS 3, email three. So it's a 3-day
12:22follow-up automation to get a review. If
12:24they click the link to leave a review,
12:28this automation will be triggered. So we
12:31don't you know bombard them with SMS and
12:33emails every day because if they clicked
12:35it on day one they don't need to receive
12:36those notifications again on the day two
12:39and day three. So as you can see trigger
12:41link clicked and then we tag them review
12:44link clicked and then we remove them
12:46from all workflows. Now where you find
12:49this trigger link is you go to marketing
12:53trigger links and there you go. You
12:56don't need to change anything adjust
12:57anything. Everything is already built
12:59out. Everything works. But after you
13:01enter all your client's information or a
13:04sample data, you want to test test test.
13:06So for example, add yourself to the
13:09automation and then get messages
13:12yourself. Click the buttons, make sure
13:14everything works. So you can present it
13:16to business owners when you try to close
13:18them. And then one last folder is new
13:21clients reviews. Here we have two
13:23subfolders. Again, folder within a
13:25folder within a folder. But that's okay.
13:27It helps me and hopefully you with
13:29organization. We have the website form
13:31and we have AI. So for the website form,
13:33we have two automations. Website form
13:36Google review request and the negative
13:38review tag and internal email to the
13:41business owner because we want to notify
13:42them if somebody leaves us a negative
13:45review so they can remedy the problem.
13:47They can hopefully fix it so that that
13:49customer comes back happy and referring
13:53them to their friends. But anyway, the
13:54first one, if you click inside, you're
13:56going to find this. So, for example, if
13:58a form is submitted or we drag them to a
14:01one status and then we send them an SMS,
14:04we send them an email and it looks like
14:07this. So, we really appreciate the
14:09opportunity to serve people like
14:10yourself. Can you please leave us a
14:12review for our business? It takes less
14:14than 30 seconds and will have a huge
14:16impact for our business. And again,
14:18trigger link so we know if they click it
14:20or not. And it goes for 3 days again.
14:22And then the second one which is the
14:23negative review automation. So if you
14:25click inside it looks like this. So if
14:28the form is this which is on the website
14:31which is the one when they click the
14:33negative face and then full name email
14:35and feedback. So once they click this
14:38button submit feedback this automation
14:40will be triggered and then we're going
14:41to tag them as negative feedback and
14:43then we send internal email notification
14:45as you can see two custom email and
14:48that's a custom value that we entered
14:51before in the settings. So our client
14:54will receive an email and then we're
14:55going to tell them this person just
14:58provided some negative feedback on their
15:00experience. reach out to them as soon as
15:02possible to remedy the problem and turn
15:04them into a five-star raving fan. And
15:06then we provide their phone, email, and
15:08feedback, which is just basically from
15:11this form. And we also send an email to
15:13the person that left a review. So we are
15:16reviewing your feedback, contact name,
15:18thank you for sharing your experience
15:20with us. Our management team is
15:22reviewing your feedback so we can ensure
15:24that neither you nor any of our other
15:27valued customers have the same
15:29experience. Again, we value feedback
15:31like this because it helps us grow in
15:33our ability to provide excellent
15:35service. Please let us know if there's
15:36anything else we can do. Thank you.
15:38Company name. So, that's that. If we
15:40click go back, there's a crazy bonus
15:43inside which is the AI review generator.
15:46If you don't want to use this website,
15:49right, like this, and instead you want
15:52to send them an SMS message and let AI
15:55see what they say. Because for example,
15:57we basically like, okay, I'm just going
15:59to show you. We click inside. What
16:00happens is the same trigger like if
16:01basically we close a client. We send
16:03them an SMS message. Okay. Hello. This
16:05is the name name. Me and the team are
16:07excited to know how you would rate your
16:10customer experience with us out of five.
16:12Please reply with the number one to five
16:14if you can. And then we use chat GPT to
16:18analyze their message. And even if they
16:20say something like which is not a number
16:22like oh guys you are amazing. Thank you
16:24so much. Chai will analyze that and
16:26we'll go one way which is getting a
16:29Google review and then if they say oh
16:31you guys suck this and that I will never
16:34come back will analyze that and will not
16:37send them a Google review link it will
16:39ask them hey we are sorry to hear your
16:41experience wasn't as great as it should
16:43have been we want to fix the problem
16:45what can we do to make it right so we
16:48send them a message asking how can we
16:50help and if they had a blast we send
16:53them a message saying We love to hear
16:54that. If it's not too much trouble,
16:56could you please take 10 seconds to
16:58leave a review on Google? It would
17:00really help us. And then we send them a
17:02link. And we also send them an email as
17:04well. And if they don't respond to the
17:06message after 1 day, we follow up. And
17:09then if there's a timeout, we follow up
17:11again. So it's like again 3-day
17:13follow-up. So you have options. You can
17:15either use a landing page like this or
17:18you can just collect reviews by sending
17:19SMS messages. The next is going to
17:22reputation in the menu section. So once
17:24you click there, you will see this
17:26window. Super easy for us to connect and
17:29activate everything. So we have like six
17:32checkboxes. The first one is connect
17:33Google business profile. So you click
17:35inside, it will bring you to settings
17:37and then integrations. And this is the
17:39part where your client will have to
17:40connect their business profile. How you
17:42give your client access to this place is
17:44you go to my staff and then you click
17:47add users and then you enter your
17:49client's information here and then you
17:51click next and that will be created.
17:52They will get an email and they can just
17:55click login and you will instruct them
17:57to go to settings integrations and
18:00clicking this button. And if we go back
18:02to reputation the second checkbox is
18:04configure reviews AI. So if you click
18:07inside it will go to settings again in
18:09the same area. And here we have off
18:12suggestive or autoresponses. I like to
18:14use auto responses. And here we have
18:16wait time before responding. I usually
18:18do like 3 hours because that's realistic
18:22instead of like instantaneous response.
18:24And then you scroll down and as you can
18:26see here we have our reviews AI agent. I
18:29personally don't do anything. I just
18:31leave it as is. But it's up to you. You
18:34can click those three dots, click edit
18:36and then adjust the reviews AI agent. So
18:39you can adjust the prompt and you can
18:41adjust the tone of the agent
18:43professional, funny, empathetic etc. And
18:46you can also select the language because
18:47if you are out of US, Canada and you
18:50know French, German, Greek like all
18:52languages are there and then you have
18:53review sources. So once you connect
18:55Facebook, it will also be able to
18:56respond to Facebook reviews. And for the
18:58review type, this is actually where you
19:00want to adjust it. So, you want to talk
19:03to your client. It's up to them if they
19:05want the AI to respond to all reviews or
19:08just positive ones. So, four stars or
19:11above. And then with everything else,
19:12which is one, two, three, the business
19:14owner will do it themselves. My clients,
19:16for example, they like to do just that.
19:19They respond to negative reviews and
19:21they let AI respond to positive reviews.
19:23And once you're done there, you just
19:24click save and you're good to go. And if
19:27you scroll down to integrations, you
19:28will find all possible review sources
19:30like AliExpress, Amazon, Booking,
19:33CarGurus, Door Dash, you know, Trust
19:35Pilot, Yelp, Zillow, etc. And what's
19:38also really cool is that you can have a
19:40review widget installed on their
19:43website. This is a fast and free way for
19:46them to close more clients from their
19:48website traffic because we showing five
19:51star reviews right there and then on
19:53their website. So you have different
19:54templates like this one for example or
19:56this one. You can customize it the way
19:58you want as a carousel grid whatever.
20:01And you can even filter for only
20:03positive reviews. Four stars and above.
20:05Boom. Then you click save. Review
20:07template three. And there you go. This
20:09is your template. And then what you do
20:11is you click this over here review
20:14widget code. You copy this whole thing.
20:16And then you send it to your client. If
20:18you want, you can build them a website
20:20using go high level and then it's for
20:22you to kind of like install it. But if
20:24they already have a good-looking
20:26website, you can just send it to them
20:27and they will then forward it to their
20:30like a website developer. So for
20:31example, if I just copy it here and I go
20:34to sites and then let's just say
20:37reputation management and let's just say
20:39here we click edit and then we scroll
20:41down and somewhere we click plus and
20:44then we type code and then inside and
20:47then we open code editor and paste it
20:49here. Save, save and preview and there
20:52you go. Our widget is on the website.
20:54Now, if we did have reviews, then they
20:57would populate here. And a pretty cool
20:58thing is that when you give them this
21:00widget, it will also be free branding
21:03for you because on their website,
21:05everyone else will see who powers their
21:07reviews, which is you. So, this way you
21:09hopefully will get more clients
21:11organically. And when they click this
21:13button, guess where it will go? To your
21:15homepage. And yeah, this is my website.
21:17This is my business. So, that you know
21:19that I'm a real guy. I have like real
21:21testimonials of my clients. So, I'm
21:23actually doing this. I'm not just, you
21:25know, selling you courses, which I
21:27actually don't have. I don't have a
21:28single paid course. Everything I have is
21:30for free. The last important thing that
21:31you need to know how to do is posting
21:34fivestar reviews to social media. I
21:36mean, it's up to you. If you want to
21:37post fourstar reviews as well, you can
21:39do that. So, marketing and then your
21:42client will also need to connect their
21:43Facebook, Instagram, and Google business
21:45profile here as well. And when you do
21:47that, it's going to look something like
21:49this. So, obviously, I blurred my
21:50client's information for privacy
21:52reasons. And then what you do is in the
21:54top right corner you click this blue
21:56button you post and then what you do is
21:58you click post reviews. What you do next
22:00is you select review source which is for
22:02us Google. Then select rating range. I
22:05like to do just five stars. Then you
22:07choose social accounts which is Facebook
22:09and Instagram. Then you select number of
22:11posts. I like to do one a day and I do
22:14every day at 10:00 in the morning. Then
22:17we select feed and story. And then you
22:19click next. Then you need a nice
22:21background for your reviews. As you can
22:22see here, mine is a custom made. I did
22:25myself in Canva. But if you don't want
22:27to design it, you can just select
22:29whatever here. You can have multiple, by
22:31the way. And then click next. And this
22:33is how it would look. But if you want
22:34something like what I have, I have a
22:36bunch of them in Canva. And I'm going to
22:39actually share. And I'm going to do
22:41anyone with the link. And I'm going to
22:44do can view. So, you're not going to be
22:46able to edit my template library, but
22:48you will be able to duplicate it into
22:50your own Canva account and make
22:52adjustments. So, copy link and I'm going
22:54to put it somewhere here. So, when you
22:57click that, you will be able to access
22:58my template. And by the way, my niche is
23:00dealerships. And that's why you see a
23:02lot of roads and cars and driving. So,
23:05for you, for example, if you're doing
23:06roofing, for example, you just type
23:08roofing or dentist or whatever, and then
23:11select the picture that you like, drag
23:13it on top like this. Boom. Replaced.
23:16Now, to make our text pop even more, I
23:18want to blur the background. So, I click
23:20inside the image, click edit, and then
23:23blur, and then whole image, and then I
23:25would do like, I don't know, 30%.
23:28Something like this. Okay, much nicer.
23:31And obviously, you want to change the
23:32logo at the top to put your client's
23:34logo and to put your client's phone
23:36number at the bottom. So, let me
23:38download this picture right here. Share,
23:41download, current page. And then I'm
23:43going to do download. Then what I do is
23:46I go back to go ahead level. We go to
23:48previous step. Unselect those. And then
23:50we click add image. Then we upload our
23:53image. Double click. Then we click next.
23:56There we go. Here's a preview. For the
23:59caption, I leave it blank. So it will
24:00just put whatever the review is into the
24:03caption, but you can change it to
24:04whatever you want. Leave everything as
24:06is. Scroll down and then click create
24:09post. Here's the final look. You can
24:10always turn it off if you want. and you
24:12are good to go. And almost forgot with
24:15this snapshot, reputation management
24:17snapshot, you will also get your own
24:20website for your agency to sell the
24:22service. You go to sites and instead of
24:24funnels because that's where the filter
24:26website is, which is the happy faces and
24:29sad faces. That's for your clients and
24:31for yourself, it's in the websites. So,
24:32you click there and you see reputation
24:34management agency website. You can make
24:36changes, but it's good to go. The only
24:38thing you need to do is to change your
24:40logo. You have terms and conditions,
24:42privacy policy, thank you page, home
24:44pricing, demo, get started, which is the
24:46checkout. Honestly, like this is a like
24:48a business in a box. Literally, copy
24:50paste, start making money as soon as
24:52possible. All right, now let's talk
24:53about selling this. And here's a clean
24:55way to package it so it's easy to
24:57understand and easy to buy. We have a
24:59starter plan and we have a pro plan. And
25:01the starter is 97 bucks a month. Pro 197
25:05a month. And both of them have 14-day
25:07free trial. That's why the button says
25:09start for free. free trial, no free
25:10trial, setup, no setup. Again, you do
25:13whatever you want. And in the starter,
25:14we have review request system, SMS plus
25:17email. That's where we ask customers to
25:19click that link and it will bring them
25:21to the filter with the happy and sad
25:23faces and we can filter negative from
25:25positive. Google review link plus QR
25:28code. So once your website is done and
25:30you copy that URL, you can generate a QR
25:34code, give it to them so they can print
25:35it out and every time you know someone
25:37buys it's on the table, they can just
25:39scan the code and it will bring them to
25:41that funnel with the happy and sad
25:43faces. Automated follow-ups. Again, this
25:46is like the 3-day follow-up so that we
25:48know if they click the button or not.
25:49And if not, we keep sending them those
25:52reminders. Setup plus review monitoring.
25:54So the setup is obviously like we set
25:57this whole thing up for them and review
25:59monitoring is they will have access to
26:02be able to see how many reviews we
26:03generated plus email support. So you
26:05give them your business email and if
26:07they have a question they can just email
26:08you to fix something to change
26:10something. Again this is your website.
26:12This is you you can add or remove
26:14certain things, charge more or less. For
26:16the pro plan that I have here we have
26:18everything in the starter plus 24/7
26:21support. So that's kind of like you just
26:23give them more attention if they need
26:24something. Database reactivation, that's
26:26when they give us the list of all their
26:29past customers and we send them review
26:31request telling them that they're going
26:33to get 10% when they come back next time
26:35and leave us review. Then auto repost
26:38five star reviews to social media just
26:40like we covered and AI review replies
26:43again just like we covered monthly
26:46reports. That's that as well. So we're
26:48going to send them every month how many
26:50reviews we have. five star reviews,
26:52negative reviews, and what's going on
26:53with their Google reviews in general.
26:55Now, if you're brand new, I recommend
26:58starting lower and earn proof. I
27:02personally recommend doing the work for
27:04free in the beginning to get a couple of
27:06solid testimonials before charging
27:09money. Get two, three clients in the
27:11door, get those testimonials, and then
27:14get that confidence yourself. Then, you
27:16will feel good about charging money and
27:18raising prices. Here's who you want to
27:20target. You want to go after local
27:22businesses with low rating and low
27:25review velocity, meaning they are not
27:27getting reviews on a consistent basis.
27:30And here's how to get a list of
27:31businesses to talk to. First method is
27:34the one I recommend you use first. It's
27:36your phone contact list. Those are the
27:38people who should already know you and
27:40will give you their benefit of the
27:42doubt. And if they don't need your help,
27:45ask if they know someone who would
27:47benefit from more reviews. And second
27:49method is going to Fiverr and paying
27:52someone to get you a list of local
27:54businesses with names and phone numbers
27:56of that business owner. That's pretty
27:58easy, right? And the third method is
28:00doing it yourself by scraping Google
28:02Maps using a free Chrome extension. Let
28:05me show you how to do it. Now, what you
28:07want to do to scrape leads for free
28:09using a Chrome extension. So, in the
28:11Google Chrome, you go to the Chrome web
28:13store and you type instant data scraper
28:16and then you download. Mine is already
28:18installed. So, I'm going to show you how
28:19this works. So, in the search bar, you
28:22simply type a niche. For example,
28:24roofers and then city. So, I typed
28:26roofers Toronto. Then, what I do is I
28:28scroll down and I click more businesses,
28:30which is the button next to the map.
28:32Now, we open the instant data scraper.
28:35We minimize the window. And now, what we
28:38do is we click locate next button. It's
28:41going to bring us back to Google. We
28:43scroll down all the way. And then we
28:45find that next button, which is this
28:47one. Now we go back to our scraper and
28:50we click this button, start crawling.
28:52And as you can see here, it scrapes the
28:54businesses and then it goes to the next
28:56page. Does it again. Does it again until
28:59we finish all the businesses in Toronto
29:02until we reach the last page. As you can
29:04see here, total pages scraped 39 and 269
29:08rows. That's how many businesses? 269.
29:11And working time 96 seconds. And the
29:13message is table not changed because we
29:15reached the last page. So what we do now
29:17is we just download it as a CSV file.
29:20Then we go to Google Sheets file and
29:23then import upload our CSV file and then
29:26click import data and boom. Those are
29:28all the businesses that we scraped just
29:30now for free. Now outreach all outreach
29:33methods work. Calls work, emails work,
29:37Facebook groups work, Instagram DMs
29:39work, Looms work, walk-ins work. But
29:42here's the rule. The more effort and
29:45discomfort a method requires, the fewer
29:48people do it, therefore less competition
29:50and therefore the easier it is to get a
29:53client. And that's why cold calling can
29:55work really well, especially when you're
29:56new, because it forces you to get
29:58repetitions. And think about it this
30:00way, cold calling is a practice of
30:03talking to people and then Zoom calls is
30:05the game time. If you haven't put enough
30:08reps of pitching your offer to strangers
30:10on the phone, you will have a hard time
30:12closing people on the video call. Now,
30:14the best move is stacking. First, send
30:17an email or a DM, then a call
30:20referencing that message you send them,
30:23and then book a demo call. As easy as
30:25that. And can I ask you something? Can
30:28you please stop watching more videos on
30:29the best outreach method? If you simply
30:32do what I outlined in this video, I
30:34promise you will get your first client.
30:36Okay, moving on. So, we got the list.
30:39Now is the game time. But what should we
30:41say for the very first time? Well, if
30:43you think about it, we want to lead with
30:45value first to break the ice and book a
30:47demo. A good value could be a simple
30:50website with their logo and name on it.
30:53And here's an example of how it would
30:54look like. And it only took me 20
30:56seconds to do, but they will think we
30:58did a lot of work to set it up. And
31:00here's the phone call script you use to
31:02book demos. Ring ring. Hey, is this ABC
31:05roofing? I came across your Google Maps
31:08today. Do you help with leaking roofs?
31:10Yeah, we do. And are you located in
31:12Toronto area? Yeah, we are located at
31:14one Young Street. Sounds good. By the
31:16way, I saw that you have only 40 reviews
31:19on Google and like 3.9 rating. So, I
31:23actually went ahead and built you a
31:24simple website that can help you get
31:26more fivestar reviews completely free.
31:28It has your name and logo. And when
31:31people try to leave a hateful review, it
31:33will actually filter them out so nobody
31:35on the internet can see that. I just
31:37wanted to see if that's something you
31:38would be interested in. Hm. And how much
31:40is that? Yeah, it's only like 97 bucks a
31:42month and you can think of it as a one
31:44coffee a day and it will help you show
31:46up more often on Google Maps and
31:48actually get more calls. And after the
31:50system brings you even one extra
31:51customer a month, it's all paid off. You
31:53can try it for free, by the way, for 2
31:54weeks. We have that free trial for you.
31:56Are you available tomorrow afternoon to
31:58take a look? Yeah, I don't know. Let me
32:00call you back. That's all good. Most
32:02people actually say that. Quick question
32:04though. Is it the money thing or you
32:06just not sure it will work for you?
32:07Yeah. I don't know. I think we're good
32:08with what we have. That's all good. I
32:10get it. But honestly, like if you give
32:12me 10 minutes, I will simply walk you
32:14through what your competitors are doing
32:16and how simple our system is to get your
32:19reviews. If it's not a fit, no stress.
32:22Do you have 10 minutes today or what
32:24about tomorrow? Yeah, man. I don't know.
32:25I'm kind of busy. Totally get that.
32:27Here's the thing. actually took a couple
32:29of hours today to build you a review
32:31generating website again with your phone
32:33number, with your logo there. And uh I
32:35guarantee it will generate you more
32:38phone calls from Google Maps. Again,
32:40just a couple of minutes. I'm going to
32:41show you how this whole thing works. And
32:43you can even test it for free for 2
32:45weeks. Worst case, if you hate it,
32:47that's it. We just cancel. You're not
32:49going to lose any money on it. What do
32:51you say? Do you have 10 minutes today or
32:52tomorrow? Okay, sure. You're very
32:54convincing. Let's do 5:00 p.m. today.
32:57So, that's the script. Please take it
32:59and actually use it and come back here
33:01and comment on this video about your
33:03results. Anyway, when you book a demo on
33:05their calendar and they show up, that's
33:08the time when you close them. Some
33:10people on the internet suggest a two
33:11call close. I say do a one call close.
33:15Personally, I have seen time and time
33:17again when they say they need to consult
33:19with their partner, with their wife,
33:21whatever excuse they give and they
33:23almost never come back to pay. life gets
33:25in the way and they get distracted and
33:27they disappear. I say do whatever you
33:30need to do but close them on that first
33:32demo call. And a bad way to do it is
33:34talking about features. Instead, I
33:37suggest talking about their business
33:39growth and sales because at the end of
33:41the day, that's what they care about,
33:43not reviews. They care about money. So,
33:46to break the ice and smoothly transition
33:48into sales, you could ask them about
33:50Amazon. You could say something like,
33:52"Look, when you shop on Amazon, do you
33:55go off of the very first listing or do
33:57you typically look at the reviews? I
34:00personally buy the one that has the most
34:01reviews. What about you?" And Amazon is
34:03a great example because everyone shops
34:05there and everyone knows about it. And
34:08once they admit to you that they look at
34:10reviews, you will have a huge selling
34:11advantage. Then you want to screen share
34:13Google Maps and show them their
34:15competitors and then ask, "If you were a
34:17customer looking at these listings, who
34:19would you call first?" They will
34:21hesitate at first but agree to the
34:22business with more reviews. And then you
34:24say exactly reviews are sales and my
34:27review generating system makes it
34:30consistent. And then you want to tie it
34:31to the outcome. If we could generate
34:33even 10 to 20 extra reviews per month
34:36consistently. Do you think it would
34:38increase calls for you? They will agree
34:41and you close with a simple choice. Do
34:43you want the starter plan or the pro
34:45plan? And then if they have questions or
34:47objections, you clarify and answer
34:49those. Done. All right. Now you know how
34:52to build and sell reputation management.
34:54And if you want my snapshot so you don't
34:56have to build it from scratch and the
34:58website template, you can get it by
35:00signing up with Gohigh Level using my
35:0230-day free trial link down below. If
35:05you sign up through my link, I get a
35:07small commission at no extra cost to
35:09you. And that's what helps me make these
35:12YouTube videos and build the snapshots,
35:14templates, and support resources all for
35:17free. When you sign up, I will also give
35:19you a backdoor invite to my private
35:21community where you will have direct
35:23access to me. And one last thing,
35:25reputation management is a great
35:27starting offer. But long-term, you want
35:29to stack revenue producing skills to
35:32become irreplaceable, especially in this
35:34uncertain economy. And this way, you can
35:36also charge more money. And the perfect
35:38add-on to the reputation management is a
35:41smart AI website. A lot of businesses
35:43either don't have a website or they have
35:45an outdated one. And when you stack
35:47reviews plus a website together, you
35:50make way more than just 200 bucks a
35:52month from one client. So click or tap
35:54this video on the screen right now to
35:56learn how to build and sell smart AI
35:58websites. And I will see you there in
36:00just a second.

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