Meet the Woman Making Creators Millions with Chatbots — Transcript
Full transcript
- 0:00the first four months of Tori and I
- 0:01working together she grew by 1.4 million
- 0:04followers and she has now made over
- 0:07$700,000 with this strategy for her own
- 0:10products whoa her name is Natasha Willis
- 0:13and she's the woman behind the
- 0:15conversational marketing agency School
- 0:17of bots which has generated over $70
- 0:20million for clients like Tori Dunlap
- 0:22Jenna Kutcher and even Facebook the way
- 0:24that we do that is through the DMS on
- 0:26social media in this episode Natasha
- 0:29reveals how you can use automated direct
- 0:31messages to grow your email list this
- 0:33gives us an 85% or higher email capture
- 0:36rate compared to the average 25% landing
- 0:39page opt-in rate generate more Revenue
- 0:41the best thing you can do for your
- 0:43business and for your audience is start
- 0:46to simplify to amplify and she shares
- 0:49her secrets on how to increase your
- 0:51organic reach on Instagram anytime you
- 0:53see them mention a specific feature know
- 0:56that they are probably making preference
- 0:58to those types of stories thank you to
- 1:00you screen for sponsoring this
- 1:03video I'm so happy that uh Tori pointed
- 1:06you my way and it's such a joyed to be
- 1:08here fun fact in just four months just
- 1:11in case this gets people excited about
- 1:13what we're going to talk about in the
- 1:15first four months of Tori and I working
- 1:17together she grew by 1.5 million follow
- 1:201.4 million followers collected almost
- 1:24150,000 new emails to her list we're now
- 1:26almost at 300,000 uh within the last
- 1:29like year and a half um and she has now
- 1:32made over $700,000 with this strategy
- 1:35for her own products so lots of good
- 1:37stuff here in terms of just like
- 1:39whatever metric you're looking to grow
- 1:40that you're here listening to this for
- 1:42um I'll have an example or something
- 1:44that you know you can use so well we'll
- 1:46put a pin in that I'm going to revisit
- 1:47some of those to some of those numbers
- 1:49to say how Absol but um let's start
- 1:52let's start with conversational
- 1:53marketing as a topic we haven't really
- 1:55touched on this on the podcast and that
- 1:57seems to be how you frame the the work
- 2:00that you guys do at school of bots so
- 2:02can you explain what that is yes in
- 2:04simplest terms and kind of my definition
- 2:06now having been in this space for the
- 2:08last seven years is that conversational
- 2:10marketing when we look at social media
- 2:13is simply the process the art and the
- 2:16science of taking people from a Content
- 2:19viewer or a follower all the way to
- 2:21becoming a customer and the way that we
- 2:24do that is through the DMS on social
- 2:26media and is that platform agnostic are
- 2:30we talking about any social media
- 2:31platform we can do this through no so to
- 2:35kind of break it down we have Facebook
- 2:37that first became available um at the
- 2:40very beginning of this which was like in
- 2:412016 and then from there WhatsApp became
- 2:44available and then Instagram we
- 2:47primarily at this point focus on
- 2:48Facebook and Instagram because it's the
- 2:49biggest opportunity for anyone who's
- 2:52putting out content on those platforms
- 2:53to just get a lot more people converting
- 2:56for you versus going to let's say your
- 2:58landing pages or your sales pages
- 3:00and for the other platforms like x.com
- 3:03or YouTube or LinkedIn um it's not quite
- 3:06available yet in the way that it is on
- 3:08Instagram and Facebook I should also add
- 3:09Tik Tok is in that bucket as well where
- 3:12there are very simple automations that
- 3:14you can run with your content and the
- 3:16DMS on the platforms but the platforms
- 3:18themselves haven't yet opened themselves
- 3:20up to saying hey you can build
- 3:22full-blown automated conversations in
- 3:24here in compliance with our terms of
- 3:26service and privacy policies so one day
- 3:28but meta has definely been the guinea
- 3:30pig out of the social medias for this so
- 3:33theoretically conversational marketing
- 3:34as approach as an approach could work
- 3:36anywhere but through the means that you
- 3:38use and teach with specific tools that
- 3:41tooling is a technical limitation on
- 3:43platforms that are not basically The
- 3:45Meta Suite of platforms correct so for
- 3:50the purposes of me misspeaking from time
- 3:52to time I feel like the the term I hear
- 3:55a lot is like Instagram Automation and
- 3:58is that basically the same thing we're
- 4:00talking about here it is in the sense
- 4:02that conversational marketing is more of
- 4:04like saying let's say development or
- 4:08social media it's like this bigger
- 4:09picture thing of hey um even things like
- 4:12website you know chat Bots or chat GPT
- 4:15or like some of these things could be
- 4:16considered conversational marketing
- 4:18right so the term I both like it and
- 4:21tend to not use it too much these days
- 4:23because it is just so widely
- 4:25encompassing versus to your point
- 4:27Instagram automation is much more
- 4:29tangible and it's hey when somebody does
- 4:32something on Instagram to my profile as
- 4:35a Creator or a business then I can
- 4:38automatically reply in this way to them
- 4:41can you walk me through a customer
- 4:43journey of interacting with
- 4:46conversational marketing and how that
- 4:48actually plays out to me the individual
- 4:50yeah absolutely and to kind of give an
- 4:53idea of where this can start from I'm
- 4:55going to pull up my screen real quick
- 4:57and show you just an overview of the
- 4:59nine different places where you can
- 5:02start that automated interaction so
- 5:04anyone who has an Instagram profile
- 5:06that's a Creator or a business can use
- 5:08this where these nine ways just to share
- 5:11for everybody who can't maybe see is
- 5:13commenting on a post so this is what
- 5:15somebody would do to you replying to one
- 5:17of your stories the bio on your profile
- 5:20right just what it says in text somebody
- 5:22tagging you in their story someone
- 5:25directly messaging you just going to
- 5:26your profile you know and hitting the
- 5:27message button on Instagram you using a
- 5:30link that takes people to a DM
- 5:32conversation with you instead of to your
- 5:34Instagram profile add traffic as well
- 5:36from Facebook Instagram Etc if somebody
- 5:40comments on a live and then also if
- 5:42somebody is in a broadcast channel of
- 5:43yours on Instagram we can then send them
- 5:46over to the DMS and trigger a message to
- 5:48them so these are the nine ways that we
- 5:50can actually start the conversation most
- 5:53people are using just the comment one
- 5:55right now on a post right that's the
- 5:56most common one you'll tend to see right
- 5:58now and I will say that's with good
- 5:59reason because typically on an average
- 6:02account that we work with that's going
- 6:03to be anywhere from typically 50,000
- 6:06followers to up to 45 million followers
- 6:08on Instagram we get about 70% of the
- 6:11traffic from post comments so that's the
- 6:13one where typically if you're a user
- 6:14who's going to go into someone else's
- 6:16you know DM system then that's where you
- 6:18would start you would comment on a post
- 6:20they might say something like hey I've
- 6:22got this free webinar coming up um if
- 6:24you want to get access just comment the
- 6:26word class and I will send you over the
- 6:28information for that that just want to
- 6:30pause and make sure that that all makes
- 6:32sense so far yeah so these nine things
- 6:33these are essentially triggers it's an
- 6:35action that the user takes and that is
- 6:37triggering the next step in this piece
- 6:40of Automation and I think a lot of
- 6:41people watching this have probably
- 6:42experienced the thing you just described
- 6:45of hey this is a short form video at the
- 6:46end of it they said if you want this
- 6:48thing comment this word and that will
- 6:51happen and that tends to be fairly
- 6:54instantaneous why don't you just take us
- 6:56through like that like an entire example
- 6:58if you could of what this interaction
- 7:00looks like so we understand on the front
- 7:02end how we're interacting with it and on
- 7:04the back end what is happening to
- 7:06deliver that end result yeah absolutely
- 7:09so on the leftand side we have a post
- 7:13and that post says comment protein if
- 7:15you want this free breakfast guide so as
- 7:17soon as you comment then what happens in
- 7:19the next image here on the right of that
- 7:22is we now send somebody a message so I
- 7:25know Jay I told you hey let's not get
- 7:27too deep too fast um but I know your
- 7:29audience also you know isn't necessarily
- 7:31beginner marketers or beginner business
- 7:32owners so I think they can handle just
- 7:35seeing kind of the different steps of
- 7:36this and I'm going to walk you guys
- 7:37through what's happening at each step so
- 7:39as soon as somebody comes into the DMS
- 7:42typically most of the time somebody who
- 7:44is using this automation on Instagram
- 7:46would just send the link to their
- 7:48landing page that's the easiest thing to
- 7:50set up and truthfully that's the best
- 7:51thing to start with if you are just
- 7:53testing the waters of this technology
- 7:55now what we do is we take it several
- 7:57steps further and this example is one of
- 8:00a simpler type of funnel where instead
- 8:03of sending someone to a landing page to
- 8:05go and get let's say this free guide we
- 8:07can instead replicate that same
- 8:09experience inside of the DMS and do
- 8:12things like collect their name and their
- 8:14email which you'll then see in the first
- 8:16and the second steps here and even allow
- 8:18them to change that information if they
- 8:19needed to instead of them having to go
- 8:21to the landing page this gives us an 85%
- 8:24or higher email capture rate compared to
- 8:26the average 25% landing page opt-in rate
- 8:29and it also gets taken over to your
- 8:31email marketing platform through
- 8:33behindth scenes Tech right and then at
- 8:35that point we can in this case deliver
- 8:36this free guide and someone can actually
- 8:38open the guide the PDF directly in the
- 8:40DMS so they never had to leave the
- 8:42platform to accomplish this and this
- 8:43gets us 85% or higher of people who
- 8:46commented on your post all the way to
- 8:48the end of the experience here it's so
- 8:51wild so to repeat some of this back to
- 8:53make sure people are following you
- 8:55basically you kind of laid out two
- 8:57strategies you could take at the point
- 8:58of the hey com this word and that
- 9:01trigger sends an action you could just
- 9:04have the automation say here's the
- 9:05landing page to get your free thing and
- 9:07I click that it opens up a browser I put
- 9:09in my name and email I get the free
- 9:10thing you're saying you guys take that a
- 9:12step further to have that entire
- 9:15interaction happen within the direct
- 9:16message thread and that is converting at
- 9:20something to the tune of 60% higher than
- 9:23having people go to a landing page that
- 9:26is correct I'll show you just a quick
- 9:28kind of graphic of the difference
- 9:30between if you are not using any kind of
- 9:32automation this is just a side by-side
- 9:35comparison of what I just showed you
- 9:36versus what you can do with a landing
- 9:38page right you miss out on all those
- 9:40people who come to the page but then
- 9:42just decide hey this isn't for me or
- 9:43they forget to opt in or whatever have
- 9:45you um and then to go back to what you
- 9:47were saying a lot of people are then
- 9:50also doing a simple automation where
- 9:53it's not really a conversation we're not
- 9:55respecting the medium that we're in in
- 9:57that sense where it's kind of like hey
- 9:58here's a link good luck and at the end
- 10:00of the day I'm not crapping on that in
- 10:02the sense that like hey you know
- 10:03everyone's busy this is a great way to
- 10:05get started with this and it can get
- 10:07very complex as I'm sure you all can
- 10:09start to imagine um but there is so much
- 10:11more that you can do with this to
- 10:13significantly increase the amount of
- 10:16emails you can add to your business as
- 10:17well as of course increase the amount of
- 10:19sales that you're getting for whatever
- 10:21it is that you promote on Instagram and
- 10:22I'm familiar with many chat as a tool
- 10:24that a lot of people in my space use for
- 10:26this is that are we implicitly talking
- 10:28about many chat is a platform that you
- 10:30typically use to enable this or are
- 10:32there other Alternatives we should be
- 10:34aware of yeah many chat is definitely
- 10:36one of the best tools to use in your
- 10:38Tech stack and for example because my
- 10:41team and I are building out very
- 10:43Advanced and complex and like
- 10:45multi-phase kind of campaigns with this
- 10:47technology we have multiple platforms
- 10:49that we use and many chat is going to be
- 10:52one of the key ones that allows you to
- 10:54easily connect your account to Instagram
- 10:57and Facebook and run this automation
- 11:00system and then we have other tools uh
- 11:02certain AI tools automation thirdparty
- 11:04platforms that like connect to the other
- 11:06Tech that are customers use and they
- 11:09plug into many chat so you can think of
- 11:10many chat kind of like your Hub almost
- 11:12like your email marketing platform but
- 11:13for the DMS it enables this type of
- 11:17conversation but you're saying it's not
- 11:19the full experience that can be possible
- 11:23if you really want to push this to the
- 11:24edge yes exactly and truthfully for most
- 11:28businesses who are going to like run the
- 11:30system in house maybe you only have a
- 11:32couple products or maybe you don't have
- 11:33any products and you primarily monetize
- 11:35with brand sponsorships um or some other
- 11:38you know medium then you may just need a
- 11:40few simple automations you can run all
- 11:42that in many chat and that maybe is
- 11:44perfect for your business because you
- 11:46don't want to spend time doing all sorts
- 11:48of other things like there's other ways
- 11:50that you can get more Roi for your time
- 11:52versus let's say a company that has a
- 11:55ton of different products different
- 11:56online courses or coaching programs or
- 11:59something of that nature they have many
- 12:01different sales mechanisms like free
- 12:03webinars maybe live webinars that they
- 12:05do they've got a podcast a YouTube
- 12:07videos you know all these different
- 12:08things and so it becomes um like a big
- 12:11web essentially of these things that
- 12:13you're promoting and so there's an art
- 12:15and a science to like how you get
- 12:17traffic into all those different things
- 12:19and then how you actually make those
- 12:20interactions more meaningful both for
- 12:22the people who are experiencing them as
- 12:24well as make it worth the time to set it
- 12:26up for your business um as you start to
- 12:29like layer more and more of that on and
- 12:31that's where then it makes sense to
- 12:33bring in maybe a webinar platform um
- 12:35things like open AI or like other AI
- 12:38tools that we can um be able to to tune
- 12:40into if we want to let's say bring in
- 12:42like an AI salesperson use case so
- 12:45there's other things that we can layer
- 12:47on top of like that initial simple
- 12:48automation that we're talking about but
- 12:50the first step is many chat for sure a
- 12:53great way to use these automations is to
- 12:54promote your paid products like a
- 12:56membership and a great way to build a
- 12:57membership is with today's sponsor
- 12:59uscreen uscreen is the all-in-one
- 13:01membership platform built for video
- 13:03creators that helps turn your video
- 13:04content into a thriving business with
- 13:06you screen you can offer subscribers
- 13:08direct access to your very own
- 13:10membership Community digital Wellness
- 13:12Studio or dedicated streaming platform
- 13:14that allows you to have a more
- 13:15consistent stream of Revenue without
- 13:17having to worry about algorithms or
- 13:19quickly changing Trends it's just you
- 13:21and your audience and you can create the
- 13:23exact experience that you want a uscreen
- 13:25membership includes an OnDemand video
- 13:27library live streaming capabilities and
- 13:29your own community space all in your own
- 13:31branded site mobile and TV apps you get
- 13:34all of this alongside top tier support
- 13:36from a team of experts who are here to
- 13:38help you plan a winning strategy to
- 13:39launch and grow your membership and for
- 13:42those with an existing membership
- 13:43uscreen even provides Hands-On migration
- 13:46support trusted by yoga with Adrien Amy
- 13:48landino filmmakers Academy and many
- 13:50others uscreen has helped creators earn
- 13:52more than $150 million each year
- 13:55reaching over 9.7 million end users and
- 13:58still growing running a Creator business
- 14:01is hard but with the help of us screens
- 14:02simple monetization tools it's never
- 14:04been easier to start earning recurring
- 14:06Revenue if you're not sure how to build
- 14:08a membership uscreen is giving you free
- 14:10access to a workshop that I created with
- 14:13them teaching you how to build a premium
- 14:15membership Community if you're
- 14:16interested check out the link in the
- 14:18description thank you to you screen for
- 14:19sponsoring this video when I think about
- 14:22the difference in conversion we're
- 14:23talking about
- 14:25here it's such a large leap part of it I
- 14:28can certainly say like okay there's less
- 14:31friction I'm not leaving this experience
- 14:33going to a new experience there's
- 14:35obviously some friction there um I'm
- 14:38wondering how much of this you would
- 14:39attribute to less
- 14:42friction uh and how much you would
- 14:43attribute to maybe an implicit
- 14:46assumption that this was done manually
- 14:49by the end uh like by the Creator
- 14:53themselves do you find that people are
- 14:55aware this is an automation or they're
- 14:58not aware that it's an Automation and
- 14:59that's why it works so well yes there
- 15:02are two sides of it and the way that we
- 15:05do it um versus some people that I'll
- 15:07kind of speak about like what I've seen
- 15:09in the market since I'm always observing
- 15:10and kind of saying okay like what are
- 15:12people doing and how can we make sure
- 15:15that we are staying on the edge of
- 15:16what's happening in the space with like
- 15:18consumer behavior of like what's going
- 15:19to feel the best to the user and also
- 15:21accomplish the business result so the
- 15:23way that we structure our funnels and
- 15:25our system and like the voice that's
- 15:27essentially speaking to people through
- 15:29the automation is it's always implied
- 15:32that this is automation we don't
- 15:34typically come out and say hey this is
- 15:36so and so bot and blah blah blah you
- 15:37know and like kind of go the the like
- 15:39Alter Ego personality route of like hey
- 15:42I've taken over Jay's DMS you know kind
- 15:44of thing because we find that that
- 15:45actually doesn't work well people want
- 15:47to engage with your likeness which is
- 15:48why they're engaging with your content
- 15:50in the first place especially if you're
- 15:51a personal brand you can go the more
- 15:53like Alter Ego like hey it's Jake from
- 15:55State Farm you know kind of thing like
- 15:57in the DMS for a company brand that does
- 15:59work um and it works well but if you're
- 16:01giving a Persona as a alter Persona to
- 16:05the person who's creating content then
- 16:07that's where we find it doesn't work um
- 16:08and so anyways the type of feedback that
- 16:10we get I may have a quick example on
- 16:13here what we have seen over the years
- 16:15are thousands of messages like this
- 16:16where they say I know it's all automated
- 16:18but this is so nice this is so engaging
- 16:20like so friendly like this gave me what
- 16:22I wanted when I wanted and how I wanted
- 16:25and people we find are appreciating that
- 16:27more than ever when they can get
- 16:29something 24/7 from you without having
- 16:30to wait for that manual touch um now on
- 16:33the other hand I see people who I'm not
- 16:35necessarily advocating for this um and
- 16:37I'm also not saying there's anything
- 16:39wrong with it it's just different from
- 16:40what we have found to work best for us
- 16:42and the companies that we work with
- 16:44where they will either actually do
- 16:45everything manually or they will use
- 16:47many chat to start the first message and
- 16:50the first conversation and then from
- 16:52there they act like it is a human and
- 16:55they um kind of go back and forth with
- 16:58yes it's an autom but there's no buttons
- 17:00or there's no kind of indication that
- 17:01it's automated technically speaking not
- 17:04to go down rabbit holes and what not
- 17:07legally but there are certain states
- 17:09where you cannot pretend to be a human
- 17:13uh if it is in automation so in
- 17:15California for example there are laws
- 17:16that say Hey you can't like have an
- 17:18automation pretending like it's a human
- 17:20um and so in the state of like okay
- 17:23there are buttons there are different
- 17:24things that differentiate these
- 17:25experiences that we run to have it be
- 17:28very clear that this is not you know
- 17:30your typical human conversation even
- 17:32though it has elements of that um versus
- 17:35like pretending to be let's say a human
- 17:37but it's actually just random automated
- 17:40messages um it's a little bit of a gray
- 17:42area right now and I'm sure AI laws and
- 17:44everything are going to evolve so that
- 17:45there is more clear distinction um but
- 17:47right now we find that even that
- 17:49approach doesn't tend to work super well
- 17:51just yet because the AI is not good
- 17:53enough or the automation really isn't
- 17:55good enough yet to have a good
- 17:57conversation with somebody in the same
- 17:58way we can if we program more of like a
- 18:01hey here's the path that you're going to
- 18:03go down here are some different options
- 18:05you have but here's like how to get to
- 18:07the end result you came into this
- 18:09conversation for versus leaving it super
- 18:11open open-ended where it's almost like
- 18:12you're talking a chat GPT you know
- 18:14inside of someone's DMs I hope that
- 18:16makes sense I might have gone in a
- 18:17couple different directions there for
- 18:18sure so there is there's an aspect of
- 18:20even if I recognize it's automated
- 18:21ultimately what I want is convenience
- 18:23and things on my time schedule so I'm
- 18:26not feeling slighted that this is an
- 18:29Automation in lie of manual effort on
- 18:32behalf of the person yes this all speaks
- 18:35to me because I know for my business and
- 18:38I think a lot of people listening to
- 18:39this we allocate a lot of time to social
- 18:43media creating content and then every
- 18:45once in a while I step back and I say
- 18:47what am I doing all that for I'm not
- 18:49even giving people a way to go deeper on
- 18:52that like sure hopefully my effort
- 18:55posting on LinkedIn every day is
- 18:57building the brand and building
- 18:58awareness and eventually I can cash in
- 19:00that awareness later but being able to
- 19:03create an immediate bridge at the point
- 19:05of interacting with my content to
- 19:07something that deepens the relationship
- 19:09and gives people a step closer to the
- 19:12outcome they want this really speaks to
- 19:14me and makes me feel better about all
- 19:16the you know time and energy and even
- 19:20investment I'm putting into social media
- 19:23so I'm listening to this I'm saying okay
- 19:26I should you know make sure I still have
- 19:28a login to miny chat kick off the dust
- 19:30and try this out but before I dive in
- 19:32with both feet what are the
- 19:34commonalities you see among people who
- 19:36do see good results with conversational
- 19:38marketing how do we know that this is
- 19:40going to work for our business and is
- 19:42something we should invest time into
- 19:43figuring out yes thank you so much for
- 19:46asking that because and I know we talked
- 19:48a little bit about it beforehand but I
- 19:49think people at any sage in business get
- 19:51so excited about oh here's the new thing
- 19:53and here's what I'm going to explore
- 19:54without realizing okay maybe I should
- 19:56have this prerequisite before I go and
- 19:58do this um so there are two key
- 20:00prerequisites to keep in mind before you
- 20:02dive into even a simple Automation in my
- 20:05opinion just because I really value time
- 20:07regardless of where you're at in in your
- 20:09business Journey or your creator journey
- 20:11and the first thing is that whatever
- 20:13you're planning to promote on Instagram
- 20:15through an automation make sure that
- 20:17it's something that is proven and when I
- 20:19say proven if this is a brand sponsor
- 20:22then it probably is a proven offer
- 20:24because they are clearly paying you to
- 20:25promote this so you don't have to worry
- 20:26too much about that on the other hand if
- 20:29this is your own product then typically
- 20:31the Milestone I want to see or the
- 20:33marker is that at least 30 people have
- 20:35purchased this product from you in the
- 20:38same way for example if it's let's say a
- 20:40$300 online course then I want to see 30
- 20:43people who have gone through maybe a
- 20:45free webinar of yours they all watch the
- 20:47same webinar and they all decided to buy
- 20:48the same product same price point same
- 20:50name of the product same delivery of the
- 20:52product that gives you enough data to
- 20:54know hey this is something people are
- 20:55interested in it doesn't matter the cost
- 20:57of the product by the way we've sold
- 20:58products from a doar to $100,000 I still
- 21:01have this rule in place of uh regardless
- 21:03of how simple or complex the automation
- 21:05system is going to be it's probably not
- 21:07worth your time to try to promote
- 21:09something that you just don't know is
- 21:10actually going to sell or resonate with
- 21:12people versus trying to make the offer
- 21:14better or the sales mechanism better
- 21:16which in the example I gave is the
- 21:17webinar so first thing proven offer if I
- 21:21have um made a product and emailed my
- 21:24list about it and 30 people have
- 21:25purchased I didn't do a webinar but 30
- 21:27people purchased from this launch
- 21:29campaign or you know some some promo I
- 21:33ran that would cross this off your list
- 21:37yes precisely okay what's the what's the
- 21:39second prerequisite and the second thing
- 21:41is making sure you have enough traffic
- 21:43right now that's engaging with your
- 21:45content yes other metrics are useful
- 21:47around knowing okay how many
- 21:49non-followers are seeing your content
- 21:51how many followers do you have what's
- 21:52your average views per reel over the
- 21:54last let's say 30 days likes shares
- 21:57saves you know all those things are
- 21:59helpful but the most important thing is
- 22:01actually looking at your comments and so
- 22:03our absolute minimum before you
- 22:05implement and I would say this is even
- 22:07more important than the proven offer you
- 22:09can mess up on the proven offer but if
- 22:10you don't have this um it's not going to
- 22:13perform for you and that is that we want
- 22:14to see at least five comments on average
- 22:17per post over the last 30 days and I'm
- 22:20being really specific with that because
- 22:22what we have found and we have tested
- 22:23this on hundreds of thousands of
- 22:25accounts um is that when you don't get
- 22:28some kind of engagement on your posts
- 22:30and not just posts that are saying hey
- 22:32comment this word right you can still
- 22:34technically count that but you would
- 22:35want to see genuine conversation or
- 22:37reaction saying oh I so relate to that
- 22:40or hey this was really helpful um you
- 22:42know in the comments of your content
- 22:44that doesn't have call to actions as
- 22:46well because then you know hey I'm
- 22:47putting out good quality content that's
- 22:49resonating and so when I make the ask
- 22:52and I say hey I've got something that
- 22:55even if it's free I still am asking for
- 22:57you to give it attention and sign up for
- 22:59this thing that you're going to have
- 23:01people who feel like there's been enough
- 23:03trust building relationship building
- 23:05Goodwill built up for them to say cool I
- 23:08can you know I think that they would
- 23:09deliver on whatever this thing is that
- 23:11they're promoting I'm going to opt into
- 23:12this if you're not at that five comment
- 23:15Mark then we tend to find that it's very
- 23:17hard for you to get sufficient traffic
- 23:20to the automation so that you actually
- 23:22know if it's working or not because if
- 23:25you don't have you know let's say at
- 23:26least five people commenting on your
- 23:28post right now the automation typically
- 23:30will 2 to 3x if not more the amount of
- 23:33comments that you get on your post by
- 23:35telling people hey comment the specific
- 23:36word I'll give you this thing but if
- 23:39that's going to be let's say the same
- 23:40people over and over or it's going to be
- 23:43even less than that so let's say only
- 23:44two people comment the word then was it
- 23:46really worth your time setting up the
- 23:47Automation and having to go through the
- 23:49whole process you know just to have a
- 23:51little trickle of traffic come in um so
- 23:53those are the two most important things
- 23:55above all else that I would kind of
- 23:57grade your uh profile and business bu
- 23:59right now to say hey is it worth my time
- 24:01or do I need to focus on the offer first
- 24:03or focus on making better content right
- 24:05now that's resonating with people who
- 24:07are seeing it and implicitly we also
- 24:10have to be operating on messenger
- 24:13Instagram or Whatsapp correct yes you
- 24:16didn't mention follower number you
- 24:18mentioned comment number uh do you see
- 24:20any correlation between comment number
- 24:21and follower number should we worry
- 24:22about the number of followers at all uh
- 24:25or is it purely if you're getting five
- 24:27comments no matter how many how many
- 24:28people are following you this can work
- 24:30for you typically the comments trumps
- 24:32any kind of follower count because there
- 24:34are countless accounts that we look at
- 24:36that have over a 100,000 followers or
- 24:38millions of followers and they're not
- 24:40even getting great amounts of comments
- 24:43um and their views are you know super
- 24:45down and it just depends on how people
- 24:47acquir that following but when it comes
- 24:49to just a general follower count size
- 24:52like if you're going to invest let's say
- 24:53more time into this and you say hey I
- 24:55really want to like ramp this up and
- 24:56build all these different things like
- 24:57maybe you do have a more complex
- 24:59business but your follower count is
- 25:01let's say relatively smaller typically
- 25:03the 10,000 follower Mark starts to be
- 25:05the place where we as a business can
- 25:08look at that business and say hey
- 25:11they're putting time and effort into
- 25:13building up their following and there
- 25:14are people who are resonating with the
- 25:16content um and they got to this 10K
- 25:19follower mark because they were
- 25:20consistent with the content creation
- 25:22process um unless somebody built and I
- 25:25know I'm kind of throwing out exceptions
- 25:26but the only exception I've seen to that
- 25:27is if somebody built their Following
- 25:29over like years and years and years and
- 25:31they're only at 10K right now versus hey
- 25:33over the last maybe 2 3 years uh I've
- 25:35built up this follower count to at least
- 25:3710K that means you're probably posting
- 25:39actively and you probably have a couple
- 25:41comments per post because I'm fairly new
- 25:43to Instagram I don't know all the games
- 25:46that are being played there yet but I do
- 25:48often see these profiles that have like
- 25:50hilariously High numbers of
- 25:52followers
- 25:54inexplicably and not to say like I just
- 25:57don't get their content I'm saying like
- 25:59they're not posting much content or the
- 26:01content they're posting there's no
- 26:03reason why it would be growth style
- 26:05content and there's no engagement so
- 26:06what's going on there how how are
- 26:08follower accounts inflated on Instagram
- 26:10yeah there are several ways that this
- 26:12happens the most common way is that
- 26:14people buy followers meaning that they
- 26:16are buying from these let's say bot
- 26:19farms in countries where places like
- 26:22India or China or Pakistan where there
- 26:24are these essentially Farms of phones
- 26:27where they will essentially amp up the
- 26:30amount of followers that you're getting
- 26:31and these accounts will have all sorts
- 26:32of random you know things and
- 26:34information on them um but they won't be
- 26:35actual people right it's just a bunch of
- 26:37fake accounts that are being created and
- 26:39so you can still pay nowadays even
- 26:41though these Services get shut down all
- 26:42the time by Instagram directly you can
- 26:45still pay for services like that and
- 26:46they will get you a certain amount of
- 26:48followers now the problem with that
- 26:50strategy is what you'll kind of notice
- 26:52is that if you look at these accounts on
- 26:54something like socialblade.com you'll
- 26:56notice they lose a lot of followers
- 26:58every day and then they gain just a
- 27:00little bit more so that that way they're
- 27:02always kind of growing um but the amount
- 27:04of followers they're losing and gaining
- 27:06like kind of equivalently uh are usually
- 27:08pretty enormous as people get into like
- 27:10the millions and millions of followers
- 27:12so that's the first way um and then I
- 27:14can speak to some of the others that are
- 27:16not maybe as unethical let's say or as
- 27:18uh I'm fascinating continue
- 27:20on cool so that's the first um the
- 27:24second which was really popular and
- 27:25nowadays not um not super effective Ive
- 27:28but are like engagement pods people are
- 27:30still a part of these things where it'll
- 27:32be a group of usually it's smaller but
- 27:34like more notable accounts uh like let's
- 27:36say 20 people or 30 people but sometimes
- 27:37it's hundreds of people in these groups
- 27:40uh wherever it could be in Discord it
- 27:42can be in telegram or other places where
- 27:43it's like hey anytime someone in this
- 27:45groups post something drop the link to
- 27:47the post and everyone's going to go
- 27:48engage with that thing and then the
- 27:50Third Way which is uh almost
- 27:52unintentional but it can happen and it
- 27:55becomes something that businesses just
- 27:57have to figure out what to do with is if
- 27:59you have run a lot of ads as a company
- 28:01you may have gained a lot of followers
- 28:03over the years because people tend to
- 28:05follow you if they liked your ad it's
- 28:07just a common behavior that happens is
- 28:09they click on the profile and they say
- 28:10cool whether I'm going to buy or not
- 28:12like I liked that I'm going to hit
- 28:13follow but then those people don't end
- 28:15up engaging with you that often or the
- 28:18profile just doesn't post that often
- 28:19because they're primarily relying on ads
- 28:21to grow the business and so as a result
- 28:23you get a lot of inactive followers who
- 28:25just are not going to see your stuff
- 28:27when you post because you just don't
- 28:28don't post often enough and then they're
- 28:29not engaging with it so then they're not
- 28:31seeing it in their feed those are kind
- 28:32of the three most common that I would
- 28:34say I see and there's plenty of other
- 28:35like offshoots of that my assumption is
- 28:39having an inflated follower count of
- 28:40people who aren't real or aren't engaged
- 28:44makes it difficult for your content to
- 28:47reach outside of your followers is that
- 28:50correct it is to a degree what's been
- 28:53interesting now um and Gary ve talked
- 28:55about this quite a bit in his newest
- 28:56book day trading attention which I love
- 28:58and highly recommend to any business
- 29:00owner Creator is that nowadays it's
- 29:03easier than ever to go viral like people
- 29:06have a pretty equivalent chance of going
- 29:08viral if they just use the right sound
- 29:11or just do something a little bit more
- 29:13unique you know that captures attention
- 29:15um and so what's been kind of
- 29:17interesting is I observe some of these
- 29:19accounts that you're talking about uh
- 29:21and I love the way you described it like
- 29:22a hilar hilariously High that's a tongue
- 29:25twister amount of followers with let's
- 29:28say subpar content um is that these
- 29:32accounts though could still potentially
- 29:34like have a big piece of content that
- 29:36absolutely goes viral and and crushes it
- 29:37but the likelihood is low uh but it's
- 29:40becoming higher because now Instagram at
- 29:42least as of right now because things are
- 29:44always changing is that um they now they
- 29:47used to show your content to a small
- 29:50number of your followers and based on
- 29:51how they interacted with it they would
- 29:53then push it out to more and then
- 29:54eventually your content would end up
- 29:56maybe on the explore page or get
- 29:58recommended to somebody in someone
- 29:59else's feed since they do a lot of like
- 30:01recommendations now kind of like YouTube
- 30:03shorts does as well uh but now what
- 30:05they've started to do is that they also
- 30:07show your content to a number of
- 30:09non-followers and depending on how those
- 30:11two groups engage with your content they
- 30:13then decide to push it out to more of
- 30:15your followers and or more non-followers
- 30:18and see if more people can you know see
- 30:20that content and see if they like it and
- 30:22so there are little tactics that you can
- 30:24use shouldn't say little because they
- 30:25can create big results but things like
- 30:27using a trending sound or doing a um
- 30:31like using one of their newest features
- 30:33that they drop because then they push
- 30:34more traffic to it using stuff like that
- 30:37can sometimes then make a post pop off
- 30:39for you even if you have historically
- 30:41posted subpar content and is that the
- 30:43goal like when when on Instagram should
- 30:46I be trying to pop off and get to New
- 30:50viewers versus not because I mean like
- 30:53implicitly you might think yeah more
- 30:55more eyeballs more Impressions more
- 30:57views definitely do that but on some
- 30:59platforms you know that would push you
- 31:01to make content that might be more broad
- 31:05than your actual audience and might not
- 31:08actually be useful so what's your take
- 31:10how how should I think about my approach
- 31:12to growth on Instagram yeah given that
- 31:15Instagram has become more and more
- 31:16competitive especially in the last 12
- 31:18months typically the rule of thumb that
- 31:20we follow is there are kind of three
- 31:23types of posts that we'll typically put
- 31:25out there the first type of post and I'm
- 31:27going to come back to this one kind of
- 31:28break it down of like how to think about
- 31:30this is a post that can reach the
- 31:32largest addressable audience possible
- 31:35this means that you want as many people
- 31:36as possible to see this piece of content
- 31:38and actually I'll explain it now because
- 31:40I think it'll just be more useful is
- 31:42what we do though is that once that hook
- 31:45or whatever you know goes out and it's
- 31:48viral people are enjoying it or just
- 31:49getting a lot of views you're right it's
- 31:51capturing eyeballs that you might not
- 31:53want necessarily engaging with you or
- 31:55going into your business but then what
- 31:57you can do later in that same piece of
- 31:59content is then you say hey if you are
- 32:02this Avatar or if you're looking to
- 32:04solve this problem then comment whatever
- 32:07and I'll you know share that with you um
- 32:09so that's the best way to kind of use
- 32:11something like that or even if you don't
- 32:12have a comment called to action what's
- 32:14cool about this is that these are the
- 32:15audience getting posts right these are
- 32:17meant to be shared with a larger
- 32:19audience be more relatable to the
- 32:21largest group of people so for example
- 32:23you just became a dad if you put out a
- 32:25post that is relatable to dads that's
- 32:27like one of the largest you know
- 32:29audiences on planet Earth like if you
- 32:31are a dad you might resonate with this
- 32:33thing that happens you know with
- 32:34newborns but what that would do for you
- 32:37is that then in either the actual post
- 32:40or the caption you could have a call to
- 32:41action or you could not but then all
- 32:43those people all those dads are going to
- 32:45be like this was really funny like what
- 32:46else does this guy do and so they go to
- 32:48your profile and then your profile acts
- 32:51as the filter then and they say hey I
- 32:53actually happen to be a dad who's also a
- 32:55content creator I really like this guy's
- 32:57content I'm going to hit follow or I'm
- 32:59going to engage with him I'm going to go
- 33:01and look at some of his other posts Mr
- 33:03Beast talks about this as well with
- 33:04YouTube channels right where it's like
- 33:05if I enjoyed the content I'm probably
- 33:07going to go and binge now some more
- 33:08videos from that same channel so in the
- 33:10same way now people go and quote unquote
- 33:12binge your other content because they
- 33:14want more of it uh and so now then you
- 33:18go into the second type of post which is
- 33:20something that is more specific for your
- 33:21target audience but doesn't speak to
- 33:23people as if they already know who you
- 33:25are and what you do you are being a
- 33:27little bit more like hey I am a Creator
- 33:31who does this or whatever but you're
- 33:32leaving it a little bit more open while
- 33:34not targeting the largest addressable
- 33:36Market it might be your target audience
- 33:38which might be dad content creators
- 33:40let's say which is one uh level smaller
- 33:42than just like all dads of the world um
- 33:45and so those posts then kind of same
- 33:47strategy where you can have a call to
- 33:49action in it or maybe it's just a
- 33:50relatable post and then they come to
- 33:51your profile they want to learn more and
- 33:53the third type of post then would be
- 33:55something that is really specific it's
- 33:57doing a product launch you know we were
- 33:59talking a little bit about this earlier
- 34:00you mentioned hey I might email my list
- 34:02some offers so let's say you're in the
- 34:04middle of a big promo and you say hey
- 34:06I'd love to make a couple social posts
- 34:08about this so in the post you might then
- 34:11get pretty specific and say heyy my
- 34:13coaching program or my course or my paid
- 34:15newsletter or whatever is coming out um
- 34:17if you want to get access to it you know
- 34:18I've spent so much time putting this
- 34:19together and you actually tell the story
- 34:22Something Like An Origin story or
- 34:24something that would be interesting
- 34:25maybe to people who don't know you yet
- 34:27but but it's still pretty specific so
- 34:29most of the time the people who are
- 34:30going to see and engage with that
- 34:32content do know you and that is your
- 34:34like let's say bottom of the funnel
- 34:36style content where then that would get
- 34:38people to go and buy or go and take
- 34:40action on your thing even more so but
- 34:43those are people now who have gotten to
- 34:44know you and they have consumed multiple
- 34:46pieces of your content so if you want to
- 34:48think about as like top of funnel middle
- 34:50of funnel bottom of funnel we just
- 34:52rotate through those so every third post
- 34:54is that more top of funnel largest
- 34:56addressable Market every second post
- 34:58that we post is going to be that kind of
- 34:59middle of funnel and then every third
- 35:01post we put out is going to be that
- 35:03bottom of funnel like very targeted and
- 35:05specific call to action this is really
- 35:07smart I mean it Maps very directly to a
- 35:09framework I've I've been taught about
- 35:11YouTube from Patty Galloway his core
- 35:12casual new framework but I hadn't
- 35:14thought in terms of Instagram and
- 35:17basically any other short form platform
- 35:19I hadn't thought through the lens of
- 35:22broad interest in the content itself
- 35:25filtered through specific call to or
- 35:28filtered through specific
- 35:30profile uh that's that's kind of an
- 35:33unlock for me I like that amazing I'm
- 35:35happy to hear that okay so I want to go
- 35:38back now to this example you gave at the
- 35:40very beginning of the episode with Tori
- 35:42and these huge results you shared of
- 35:44she's grown her account over a million
- 35:47she's had $700,000 in business driven
- 35:50from this help me bridge the gap between
- 35:54some of the beginning strategies showed
- 35:55us here and what she's doing how can we
- 35:57visualize what this looks like at that
- 35:59level so we can start to understand what
- 36:01it would take for us to get there in
- 36:04terms of the larger strategy so we've
- 36:06talked a little bit about some content
- 36:07Frameworks here which are an important
- 36:09place to start because one of the
- 36:12biggest mistakes that I see content
- 36:13creators and business owners make on
- 36:15Instagram is that they try to promote
- 36:16too many things every single week and it
- 36:19is such a condensed timeline to where
- 36:22it'd kind of be like if I sent you an
- 36:23email and I had like 10 different call
- 36:25to actions and they're all over the
- 36:26place for different people maybe or just
- 36:29like different solutions uh and people
- 36:31tend to do this a lot where and it might
- 36:32just be because they just don't think
- 36:34about it and they're like well I'm just
- 36:35going through my day and I'm going to
- 36:36post like my athletic greens link my uh
- 36:40you know interior design some furniture
- 36:43link affiliate link and my online course
- 36:45and my lead magnet and my new podcast
- 36:47episode I'm going to put all that on my
- 36:48stories today it just you know happens
- 36:51by the end of the day and then they tend
- 36:53to also approach their content in that
- 36:55way where in a given week you might have
- 36:56a post with a call to action to a new
- 36:59podcast episode uh all those affiliate
- 37:01links I just mentioned are brand
- 37:02sponsors plus maybe you've got your own
- 37:04stuff you're like oh wait I didn't
- 37:05promote my own thing this week I've got
- 37:07to make sure I promoted my newsletter
- 37:09and my webinar and my course so by the
- 37:12time you get to the end of each week
- 37:13there's so many things that you're
- 37:15throwing at your audience and people
- 37:17already have a million options right
- 37:19like we are just bombarded with options
- 37:21every single day through ads through
- 37:22different creators through the content
- 37:24we consume friends referring products to
- 37:27us and so the best thing you can do for
- 37:29your business and for your audience is
- 37:32start to simplify to amplify by focusing
- 37:36on One Core thing each week if possible
- 37:39um and so with Tori what we did is that
- 37:42she yes might have these promo periods
- 37:44during the year where there's like two
- 37:46weeks that we really focus let's say on
- 37:48like one product to sell but most of the
- 37:50time we can alternate through each week
- 37:53a specific offer that we're focused on
- 37:56and so over time
- 37:57we have now I want to say something like
- 38:0030 different funnels that are running in
- 38:03the DMS uh kind of like the one that we
- 38:06walked through earlier where there's
- 38:07these multiple steps we're collecting
- 38:09names emails and then we're leading
- 38:11people to whatever next step is going to
- 38:13be for them so there is a collection of
- 38:17free webinar registrations uh those
- 38:19types of funnels there are uh a number
- 38:22of like freebies that people can
- 38:24download and just view right then and
- 38:26there there are a number of um affiliate
- 38:29and brand partnership ones which I
- 38:32actually want to show because it's a
- 38:33little bit different from what I showed
- 38:35you guys earlier so this is an example
- 38:38of how somebody can see a post where she
- 38:41is she's in the finance base for those
- 38:42of you who might not be familiar with
- 38:43her first 100K and in this post she is
- 38:46promoting a high yield savings account
- 38:48and this is one of the best performing
- 38:50campaigns that she has we've collected I
- 38:52think almost over 130,000 emails just
- 38:55from this campaign alone so this has
- 38:57been been highly successful and
- 38:59typically when you promote a brand
- 39:00partnership or sponsorship you tell
- 39:02people to go to your link and that's
- 39:04that you don't really benefit until that
- 39:06person buys or does something with that
- 39:07link and then you get paid by the brand
- 39:09either per person or maybe it's just a
- 39:11flat rate to promote for a given period
- 39:13of time with this what we're doing is
- 39:15we're able to collect people's emails
- 39:18which happens after they initially opt
- 39:20in we then have a little conversation
- 39:21with them we're giving positive
- 39:23affirmation as to like hey this is
- 39:25really like my best recommendation I
- 39:27trust this company to essentially be the
- 39:29high yield savings account that you pick
- 39:32and then at the end we take people to
- 39:33the affiliate link or the brand sponsor
- 39:36link so we get a two for one here one
- 39:39these people are interested in high
- 39:40yield savings accounts which probably
- 39:42means they're interested in the other
- 39:43things that Tori supports with because
- 39:45it's all around you know building your P
- 39:46personal financial system and so we add
- 39:48those people to our email list which we
- 39:50could also follow up with later and be
- 39:51like hey did you get a chance to sign up
- 39:53for your savings account if not what are
- 39:55you doing like here's the link that's
- 39:57one way and it's also um I have a friend
- 40:00as well who and I don't know if he's
- 40:02still doing this maybe I won't name him
- 40:03by name now but uh what we talked about
- 40:06a couple months ago he's a big content
- 40:08creator as well in the um like resume
- 40:10and interviews space and he was he had
- 40:15different upsells of his brand partner
- 40:17packages based on whether he would run a
- 40:19funnel like this with them or not and
- 40:21he'd say hey I'm going to collect emails
- 40:23and I'm going to send them follow-up so
- 40:24if you want that extra juice then it's
- 40:26going to be this tier of my you know
- 40:28partnership offer that's delicious so
- 40:31it's something interesting it also adds
- 40:32some motivation for you as the Creator
- 40:34if this is something you want to test
- 40:36where you say hey I'm not going to put
- 40:37the extra effort into this unless I get
- 40:39paid more um but if you do have your own
- 40:41products then it's totally worth it to
- 40:43collect those emails and then of course
- 40:45you then get the double dip of okay now
- 40:46all these people are going to go and
- 40:48take action and the one thing you don't
- 40:49see here is that in between each of
- 40:52these steps if let's say I was the
- 40:53person going through this and got super
- 40:55busy like someone calls me in the middle
- 40:57of this conversation and now I jump off
- 40:59Instagram I forget about it we have
- 41:01follow-ups at each point where they are
- 41:03thoughtful gifts or funny gifts um voice
- 41:06notes selfie videos we're like hey if
- 41:08you still want this like make sure that
- 41:10you you know take action on this so
- 41:12there are some thoughtful follow-ups
- 41:13that happen if somebody drops off and
- 41:15then also at the end we can follow up
- 41:17too with them maybe a couple hours later
- 41:19or a day later and just say hey did you
- 41:21get a chance to do it right so these are
- 41:23some creative ways that you can use
- 41:25campaigns like this and this is one of
- 41:28those types of funnels that we ran that
- 41:29wasn't just for her own products wild so
- 41:33do you find that the folks you work with
- 41:36are the people that are doing this the
- 41:38best does this automation end in uh like
- 41:42a product pitch within Instagram or is a
- 41:45lot of
- 41:47the final like transaction pitches
- 41:50happening in email yeah it's a mix and
- 41:53we try to do both if we can because
- 41:55you're going to have people in different
- 41:57phases of their buying Journey there
- 41:59might be somebody who for example with
- 42:01Tori she puts out a lot of content
- 42:03typically two posts at least a day and
- 42:06there are people who are going to
- 42:07consume let's say 10 posts at some point
- 42:10and say hey I would love to go deeper
- 42:12like she keeps talking about budgeting
- 42:13and like I just don't have a budget like
- 42:15does she can she help me with this and
- 42:17then the next post ISS hey if you want
- 42:18to get my budget template you know
- 42:19comment budget for example um and so
- 42:22those types of situations where somebody
- 42:25is a little more hot and ready to buy
- 42:26and take action they might be the ones
- 42:28who buy immediately and you may get some
- 42:31people who either you know got busy
- 42:33jumped out of the DMS forgot about it
- 42:34maybe get a followup a few days later
- 42:36they buy via DMS or they may need just a
- 42:39little bit more um relationship building
- 42:41or more proof maybe or they just weren't
- 42:44ready yet and they're like oh this is
- 42:46great but you know what I'm like super
- 42:47strapped for cash right now I'm going to
- 42:49hold off maybe next month I'll I'll try
- 42:51to invest in something like this and
- 42:52then those people you might end up
- 42:54converting via email because you want to
- 42:56make sure you're also sending emails
- 42:58ideally uh with an email sequence or
- 43:00your weekly emails right and eventually
- 43:03they decide that either they want to buy
- 43:05the original product or better yet let's
- 43:07say that person's like hey actually I
- 43:09ended up figuring out my budgeting over
- 43:11the weekend my boyfriend helped me like
- 43:12I feel really good about that but you
- 43:14know what I still really need is a high
- 43:15yield savings account and then maybe you
- 43:17get an email about the high yield
- 43:19savings account you go oh awesome I'm
- 43:21going to go do that so it's an
- 43:23opportunity to either pivot the offer
- 43:25that's being offered or upsell people to
- 43:28just take more action with your products
- 43:30or with brand sponsorships I really like
- 43:32what you said about simplify to amplify
- 43:34because I'm finding that an email right
- 43:36now to your point of too many calls to
- 43:38action is actually fewer clicks like the
- 43:40way to optimize click clicks is to
- 43:43reduce the options of what to click on
- 43:46uh it sounds like you're saying that is
- 43:47also true in uh social yes absolutely in
- 43:52so many different ways it's it's
- 43:54literally present in every single aspect
- 43:57of social from like the link in your bio
- 43:59which is not completely gone with this
- 44:02like you do still want to have that
- 44:03there but it's just you're not going to
- 44:04get the most people engaging with that
- 44:06you're going to get more people engaging
- 44:08if you tell them to comment on your
- 44:10posts and uh reply to your stories and
- 44:12that kind of thing but then it's also
- 44:14even simplify to amplify with not just
- 44:17what you're promoting per week which is
- 44:18like the bigger decision and if you do
- 44:20that you are going to see better results
- 44:22just right off the bat I've just never
- 44:23not seen it not work U but then also in
- 44:26the post it's s like really making it
- 44:28clear hey what is this thing um that I'm
- 44:31going to get or what is the like purpose
- 44:33of this post what am I supposed to like
- 44:35get from what you're telling me or
- 44:37teaching me here in this piece of
- 44:38content all the way to how do you bridge
- 44:41the gap of oh I taught you you know five
- 44:43simple exercises you can do from home
- 44:45without any body or with body weight to
- 44:48okay I now want to be in your coaching
- 44:50program it's like okay how do you make
- 44:52sure you're bridging that Gap and
- 44:53telling people what the outcome is then
- 44:55of that coaching program since you just
- 44:58gave me this in this post um so it very
- 45:00much is about that like making sure one
- 45:02call to action same call to action like
- 45:05you know all those things it's it sounds
- 45:06simple and it's tough too when you're
- 45:08like you don't have the muscle memory to
- 45:10go through it right if I like ask you to
- 45:11record a podcast and then upload the
- 45:14podcast and put everything together it's
- 45:15kind of muscle memory for you you've
- 45:17done it so many times but if I ask you
- 45:19to go and create you know a type of
- 45:22video maybe that you've never done
- 45:23before it's like you just don't know
- 45:26what you don't know know you're in that
- 45:27unconscious incompetence phase and so um
- 45:30the more that I can just harp on that
- 45:32message for everyone here I think just
- 45:33the more you're going to get out of your
- 45:34Instagram whether you're like an
- 45:36Instagram God or you're like hey I'm
- 45:39getting back into the game or kind of
- 45:40starting it up just keeping things
- 45:42really simple one call to action one
- 45:44offer like where you can will help a lot
- 45:46I want to recap some of the use cases
- 45:48you've shared here we had freebies lead
- 45:50magnets you mentioned that we've talked
- 45:52about sponsors we've talked about
- 45:55Affiliates we've talked about our own
- 45:57products what major use cases are we
- 46:00missing here for automation I'll list
- 46:03out a couple um that come to mind and
- 46:05then nearly anything that you can
- 46:08Envision that you would want to have
- 46:10happen in a conversation or a landing
- 46:12page experience you can do inside of the
- 46:14DMS as well there are experiential use
- 46:17cases I'll kind of just start there as
- 46:18like a quick random one for example with
- 46:21Nike football which for us Americans
- 46:23technically that's their soccer account
- 46:25and uh we we support reported and
- 46:27consulted them in an experience I think
- 46:29it was last summer where or maybe two
- 46:31summers ago now where um it was all
- 46:34around this like daily challenge kind of
- 46:37thing with their audience and none of it
- 46:39was leading to like a sale essentially
- 46:41or a conversion point it was all about
- 46:42the experience that we're giving with
- 46:44these super customized incredible
- 46:46highdef videos um and it was all around
- 46:49essentially like one of their specific
- 46:51athletes um whose name I'm going to
- 46:53mispronounce so I'm not even going to
- 46:54try but it's like one of the largest
- 46:55soccer players in the world
- 46:57most wellknown um and so that's one
- 47:00example that like probably no one here
- 47:02will use unless you're a Fortune 500
- 47:04company or Fortune 100 but that is one
- 47:07of the use cases the others that are
- 47:08more practical for us are things like
- 47:10you said free download um or lead magnet
- 47:13you know a free video is also one you
- 47:15don't have to go and create a fancy PDF
- 47:17you could just film a selfie video going
- 47:18deeper into a concept you talk about in
- 47:20a post and then have that be the thing
- 47:23that you give um free webinars we talked
- 47:25about or Master Class is whatever name
- 47:27people like to use weight lists are a
- 47:30really big one that we did not talk
- 47:31about yet um then we have things like if
- 47:34anyone is writing a book and launching a
- 47:36book uh or you already have a book and
- 47:38you want to promote it we have things
- 47:40like applications for high ticket
- 47:42coaching programs or masterminds or
- 47:43memberships um direct purchases we
- 47:45talked about a little bit things like
- 47:47discount codes if you run an e-commerce
- 47:49store or a merch store as well and then
- 47:51we talked about affiliate and brand
- 47:52sponsors um giveaways are a huge one as
- 47:55well especially thinking about the
- 47:57holidays that's just such a great time
- 47:58to do a giveaway or really around
- 48:00anything that you want to um but doing
- 48:02one or two of those a year can be just
- 48:03such a great boost uh in leads for your
- 48:06business and the last thing that I'll
- 48:07mention that is not necessarily its own
- 48:09use case but is actually combining
- 48:11multiple use cases is because we're in a
- 48:13conversational medium the fun and really
- 48:16powerful thing that you can do is give
- 48:18people what one of my clients Jenna
- 48:20cutcher likes to say as like invitations
- 48:23which means that initially when someone
- 48:25comments on your posts you are inviting
- 48:26them to your free webinar your free lead
- 48:28magnet your purchase your newsletter
- 48:30whatever once they get into the DMS and
- 48:32they've given you their name and their
- 48:34email then now we might have the
- 48:35opportunity to invite them to something
- 48:37else so we can say hey I've emailed over
- 48:40your free guide and I'm really excited
- 48:42for you to dive into it but super quick
- 48:44while you're here um are you looking for
- 48:47more help with XYZ and someone says yeah
- 48:50I actually am like the guide sounded
- 48:52great but really like here's my deepest
- 48:53struggle with this right now and we have
- 48:55multiple choice questions and we can do
- 48:57there so it's super easy and then from
- 48:59there we can then say cool well actually
- 49:01I have and then maybe they opted in for
- 49:03a free guide now you're inviting them to
- 49:05the free webinar and you can kind of
- 49:07double dip there where you can get
- 49:09typically 50 to 80% of people to also
- 49:13take you up on your second offer and so
- 49:15now you have generated a lead and taken
- 49:17them deeper than it probably than they
- 49:20probably would have gone for at least a
- 49:22couple days or maybe even a couple
- 49:23months because they wouldn't have seen
- 49:25that second offer for a while and
- 49:26instead you just get them right into it
- 49:28right away um and that can also work for
- 49:30paid offers too another unlock you've
- 49:32given here for me Natasha is that first
- 49:35slide you showed of like those nine
- 49:36different triggers that could happen
- 49:38when I think about Instagram and it's
- 49:40one of the smaller platforms for me and
- 49:42I get locked up because I think that I
- 49:43have to produce these like amazing reels
- 49:47and I get really excited about this type
- 49:49of thing because I'm a very
- 49:52conversational uh writing based kind of
- 49:55person what it seems like I can do here
- 49:57is make better use of my stories to the
- 49:59people that are already there and say
- 50:01hey I like hearing from you even though
- 50:03like I heard from you First on YouTube I
- 50:05am also active on Instagram so now I'm
- 50:07following you on Instagram Jay yes it
- 50:08seems like I can make a lot better use
- 50:10of my stories and then use this on the
- 50:13back end of that to move people through
- 50:17a conversation or through a journey yeah
- 50:20absolutely so that you don't have to
- 50:21worry about the production you know no
- 50:23matter how simple or how uh you know
- 50:26High production or high definition you
- 50:28want to make your reals and this goes
- 50:30for everyone here right there is some
- 50:31level of production that's involved in
- 50:33decision-making versus just throwing up
- 50:34a quick story of uh a selfie video of
- 50:37you talking or even just an image and
- 50:39being able to say hey if you want to get
- 50:41first access to my next upcoming
- 50:44episodes then reply back with this word
- 50:46and I'll get you on to my email list to
- 50:48do that for one of many examples that I
- 50:51think you could use well and the cool
- 50:53thing about stories as well is like
- 50:54they're so used on Instagram that
- 50:57Instagram's always coming up with new
- 50:58ways to get people more people to see
- 51:01your stories and when they come out with
- 51:03these features that for the most part
- 51:05are usually what's called an Instagram
- 51:06sticker which is once you um you know
- 51:09clip or grab or record or whatever your
- 51:11story you'll see a little icon like in
- 51:13the top right corner kind of looks like
- 51:15a Post-It note and that's where you can
- 51:16click into your stickers for example
- 51:19adding your location to your story as a
- 51:20sticker So within the sticker options
- 51:22they're always launching new things
- 51:24there or trying to get more people to
- 51:26use the stickers that are there
- 51:28particularly two that recently came out
- 51:31um that are still going to to work for a
- 51:33long long time my opinion is the add
- 51:36yours and the reveal so those two
- 51:39Instagram is pushing a lot of traffic to
- 51:41so the kind of ninja tactic here is that
- 51:45you can put up a story with one of those
- 51:47stickers and the story doesn't need to
- 51:49have a called action or anything in it
- 51:50yet just a story that's using one of
- 51:53those stickers and then your next story
- 51:55can have your call to action so then
- 51:57what happens is Instagram pushes a ton
- 51:59of people to that first story and then
- 52:02people are already in your stories
- 52:03they're like well what else is going on
- 52:04in Jay's life today and then they go to
- 52:06the next story and see the call to
- 52:07action and then they opt into your thing
- 52:09I did not know Instagram will give
- 52:13preference to stories that are using
- 52:15features that Instagram is pushing oh
- 52:18man name of the
- 52:19game so it's always good to do that
- 52:22anytime you you know my recommendation
- 52:25to anybody who is wanting to to create
- 52:26more on Instagram is to follow the
- 52:28creators account and moseri who is the
- 52:31head of Instagram because both of the
- 52:34accounts they tend to post kind of the
- 52:35same announcements at the same time but
- 52:37sometimes one before the other they will
- 52:39always share hey this is a new thing or
- 52:41they just coincidentally as we're
- 52:44recording this um the other day or
- 52:46yesterday I saw that they put up more
- 52:48posts about here's how to use the ad
- 52:50yours how to use the reveal so they're
- 52:52constantly pushing these things anytime
- 52:54you see them mention a specific feature
- 52:56in their posts know that they are
- 52:58probably uh making preference to those
- 53:01types of stories or those types of posts
- 53:04and try it out and see if you get more
- 53:06reach essentially you mentioned High
- 53:08ticket coaching programs as one of the
- 53:10use cases here have you seen a threshold
- 53:14of how high a price point can be before
- 53:17this stops being effective the highest
- 53:19price point we've sold automatically
- 53:21with no human involvement has been
- 53:23$100,000 and it was a business
- 53:25Mastermind so I have not seen this work
- 53:29not work I should say for any price
- 53:30point um below that let's say wow and it
- 53:34depends on your audience too right if
- 53:35you have a very curated audience you
- 53:37don't need to have the largest audience
- 53:39but as long as you follow some of those
- 53:41Frameworks that I've shared so far and
- 53:42are putting out content that just
- 53:44resonates with people um then the
- 53:46automation possibilities of what it can
- 53:48do for your business are are pretty
- 53:50Limitless okay last last question to tie
- 53:52all this together I listen to this I'm
- 53:54interested it seems like a lot
- 53:57what is the first best step I can take
- 54:00here to dip my toes into conversational
- 54:03marketing so two things um that I've
- 54:06actually put together and I wasn't
- 54:07planning to share this one but I do want
- 54:09to give this to everybody who's
- 54:11listening so if you have not already set
- 54:13up many chat for example or maybe you
- 54:16just haven't used it in a long time like
- 54:17you said you know knocking the dust off
- 54:19of it um then you want to make sure that
- 54:21everything's set up properly before you
- 54:23go and run the automation I get lots of
- 54:25DMS where people are like hey it's not
- 54:27working the way I wanted it to what's
- 54:28going on and I'm like well did you
- 54:29adjust this setting they're like no darn
- 54:31it so um just to save you all the
- 54:33headache and the stress of that um two
- 54:35things if you want to go to Instagram
- 54:39and search my handle which is Natasha T
- 54:41Willis click the message button on my
- 54:43profile and message me the word J just j
- 54:46a y um I will give you my internal sop
- 54:50there is no opt-in or anything required
- 54:52um I won't collect your email but I will
- 54:53show you you know a simple and effective
- 54:55automation that you can kind of check
- 54:57out for yourself um I'll give you the
- 54:59link to my sop to set everything up even
- 55:02if you already have many chat set up
- 55:03technically you can just make sure to
- 55:05run through the steps it'll take like 5
- 55:0710 minutes so that everything will
- 55:09operate the way that you wanted it to um
- 55:11from the get-go and then that sop also
- 55:13happens to tell you how to set up that
- 55:15first automation that just like delivers
- 55:16a link um so either way people can use
- 55:19that and kind of get set up with
- 55:20everything um the other thing that I did
- 55:23actually plan to give to everybody here
- 55:25and again no opt-in required um when you
- 55:28message me Jay I will also give you a
- 55:31resource that I think is going to be
- 55:32incredibly useful to everyone and kind
- 55:34of crystallizes what we talked about for
- 55:36her first 100K earlier of like here's
- 55:38all the things going on for this
- 55:39business spent 20 hours putting this
- 55:41thing together um and it's an in-depth
- 55:44behind the-scenes breakdown of one of my
- 55:46client systems who's a friend actually
- 55:48of one her her first 100K um who has
- 55:50added $2 million in additional Revenue
- 55:53with this over 100,000 new emails to her
- 55:55list and then her in instram engagement
- 55:56also grew by 10x so what I did was I put
- 55:59together every type of DM funnel that
- 56:01we've created and its results so that
- 56:04that way you can see okay if I have a
- 56:06webinar or a freebie or whatever like
- 56:08here's kind of what that funnel looks
- 56:09like and what types of results are
- 56:11possible as a benchmark um so I'll give
- 56:13you both of those downloads if you want
- 56:14to just message me Jay it'll be there
- 56:16for you and then from there you can DM
- 56:18me any questions you have as you get
- 56:19started with that stuff so I hope
- 56:20that'll be helpful before you start
- 56:22setting up any automations you need to
- 56:24learn how to structure your offers check
- 56:26out this video where I help my friend
- 56:27Justin Moore design his product strategy
- 56:30we get so specific it's the perfect
- 56:32companion to what you just watched
- 56:38[Music]
About this transcript
This page contains the full transcript of Meet the Woman Making Creators Millions with Chatbots by Jay Clouse, generated from the public captions YouTube serves with the video. The transcript has 11,845 words across 1,619 segments, with the original timestamps preserved so you can click any line to jump to that moment in the embedded player.
What you can do with it
Use the transcript to take notes, quote the speaker, build a study guide, generate a summary with ChatGPT or Claude via the YouTube Summary tool, or export it as a timed subtitle file with YouTube to SRT. You can also re-open it in the transcriber to choose a caption track available on the video.
Free YouTube transcript tool
YouTube2Text is a free YouTube transcript generator — no signup, no daily limit. Paste any YouTube link and get the full transcript instantly, with timestamps, click-to-jump, caption language selection, AI prompts for ChatGPT, Claude, and Gemini, and exports to TXT, SRT, VTT, or Markdown.