Management Theories — Transcript

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1. 0:04hello we're back so I left you with the
2. 0:08teaser last time didn't I yeah what are
3. 0:11we GNA talk about
4. 0:12today now one of the things I try to do
5. 0:15is I try to teach you something or show
6. 0:17you something you didn't expect to see
7. 0:19or hear or think about right so today
8. 0:23we're going to talk about Shamu the
9. 0:25whale and puppy
10. 0:28poo yeah how's that related to business
11. 0:31oh it is
12. 0:37so we talked about Walmart first so this
13. 0:41is actually all related to this stuff so
14. 0:44Walmart
15. 0:45employees don't
16. 0:47steal they just don't steal why because
17. 0:50they treat them differently they treat
18. 0:53their employees like their family and
19. 0:56they they don't pay any better than
20. 0:57Kmart or not or very little more I think
21. 1:01actually Kmart probably pays better
22. 1:03because I've heard Walmart really
23. 1:04doesn't pay but they don't steal because
24. 1:05they say hey let's create a culture
25. 1:07where that's not cool so now let's talk
26. 1:10about Shamu the
27. 1:12whale so Shamu the whale Shamu's whale a
28. 1:16killer whale an
29. 1:18orca uh that's at SeaWorld and there's
30. 1:20lots of different Shamu I don't know how
31. 1:23all that works I know where Shamu
32. 1:25originally came from Shamu came from
33. 1:28namu and you go well who's namu namu is
34. 1:32actually the name of a whale that was
35. 1:34caught up in British Columbia next to a
36. 1:36town called namu and namu had some
37. 1:40babies and I guess they were named Shamu
38. 1:43or something anyway so Shamu went so
39. 1:46we've all a lot of us have been to
40. 1:47SeaWorld and we've seen Shamu the whale
41. 1:50now Shamu does a lot of good stuff right
42. 1:53what does Shamu do do shamu jumps out of
43. 1:56the water and splashes people so if you
44. 1:58go and watch whale show at SeaWorld if
45. 2:02they still have them I think they're
46. 2:04they're starting to phase them out but
47. 2:06if you do if you sit in the front row
48. 2:08you're going to get splashed by Shamu
49. 2:11the whale now how did they teach Shamu
50. 2:14the whale to do
51. 2:16that say oh well they starve them and
52. 2:19until give them food until they're till
53. 2:21they're they they do what they're
54. 2:22supposed to do starving okay you got to
55. 2:25killer whale their teeth are that long
56. 2:28right do you really want to starve and
57. 2:32have a hangry whale around you hangry
58. 2:36hungry and angry I don't want to hangry
59. 2:39is bad isn't it right now I know what
60. 2:41Future Shop would do they probably use
61. 2:43electric zap right no here's what they
62. 2:45do it's it's actually really easy they
63. 2:48take the whale and they put the whale in
64. 2:50the
65. 2:51tank and all whales all whales do one
66. 2:55thing if you put them in a
67. 2:58tank every every single one of them they
68. 3:01swim that's what whales do so they put
69. 3:04Shamu in this tank and he swims and he
70. 3:07swims
71. 3:11around and he swims around right now
72. 3:14they make him a little bit hungry not
73. 3:17very hungry just where he could eat you
74. 3:19know you know that feeling right so they
75. 3:22said oh I could eat something right so
76. 3:24he swims around he's swimming around
77. 3:26that's because all whales do that he
78. 3:29swims around
79. 3:30then they take a rope so when a they
80. 3:33take the rope and they put the Rope
81. 3:35across the top of the tank when a whale
82. 3:38sees a rope they swim under the Rope
83. 3:42shem's a whale he swims under the Rope
84. 3:45boring right they keep lowering the Rope
85. 3:49all whales when they see a rope will
86. 3:50swim under the Rope that's what whales
87. 3:52do right but finally they lower the Rope
88. 3:55so low that Shemu can't swim under the
89. 3:59Rope anymore
90. 4:00so what does Shamu do he swims over the
91. 4:04Rope as soon as he swims over the Rope
92. 4:07they throw a fish in the tank he goes He
93. 4:09that's pretty good okay is Shemu a good
94. 4:12whale or a bad
95. 4:16whale Shemu is a
96. 4:18whale there a good whale or a bad whale
97. 4:21when you see a picture of the blue whale
98. 4:23the largest animal that's ever lived in
99. 4:24the entire history of the planet you say
100. 4:27oh that's a good whale and you see
101. 4:28another one you go that's a bad whale
102. 4:30it's a whale there's no such thing as a
103. 4:32good whale or a bad whale it's a whale
104. 4:35it's like having a good piece of paper
105. 4:37or a bad piece of paper or a good rock
106. 4:41or a bad Rock it's it's it's a whale
107. 4:44okay so yeah I know it takes a little
108. 4:47bit to think about that so then they
109. 4:51take the Shima swims around again he
110. 4:54cannot swim under it so he swims over it
111. 4:57again he gets fish he goes that's pretty
112. 5:00cool right then they raise the Rope
113. 5:03right now when Chu he's whale he sees
114. 5:06the Rope whales do one thing when they
115. 5:08see a rope they swim under a rope so he
116. 5:10swims under a rope no fish swims under
117. 5:13the Rope again no fish they lower the
118. 5:17Rope so Shemu has no choice but to
119. 5:21succeed and by succeeding I mean
120. 5:23swimming over the Rope he swims over the
121. 5:25Rope he gets
122. 5:27fish he says oh
123. 5:30when I swim over that rope I get a
124. 5:35fish yep that's exactly what happens
125. 5:37right so he swims over the Rope he gets
126. 5:39a fish now we don't want to watch Shemu
127. 5:41swim over a rope so they just slowly
128. 5:44raise the Rope they raise it they raise
129. 5:46it they they raise it so it's it's
130. 5:48pretty close to the surface of the of
131. 5:50the water right so now
132. 5:52Shamu he can he can either swim under
133. 5:55the rope and not get a fish or he to
134. 5:56jump just a little bit to get over the
135. 5:59Rope he jumps just a little bit over the
136. 6:01Rope he gets a
137. 6:03fish then know I can't help myself then
138. 6:08they take the rope and they raise it up
139. 6:09so now the Rope is out of the water shu
140. 6:12is going like I could use another fish
141. 6:15this would be good right now he sees the
142. 6:17Rope he goes I know when I jumped over
143. 6:20the Rope before I got a fish so now he
144. 6:21jumps out of the water just a little bit
145. 6:23and they give him a
146. 6:25fish right then they raise it and they
147. 6:27raise it and they raise it right so now
148. 6:29it's 3 fet out of the water so now Shemu
149. 6:32sees the Rope 3et out of the water jumps
150. 6:34over the Rope gets fish okay then what
151. 6:38what's kind of interesting about whales
152. 6:40is did you know the whales can actually
153. 6:41identify people's faces they can
154. 6:44actually see they can they can tell who
155. 6:46you are so um with me when I see a whale
156. 6:51they're a whale they're so I've been up
157. 6:52in British Columbia and been around all
158. 6:54the killer whales and they all look the
159. 6:56same to me but whales are actually
160. 6:58pretty smart they can tell people's
161. 7:00faces so they give Shamu a couple of
162. 7:03trainers and these are the same people
163. 7:06every day come and give Shamu the food
164. 7:10now Shamu gets kind of a a relationship
165. 7:12I don't know if you can say that a whale
166. 7:14likes a person or dislikes a person I
167. 7:16don't see
168. 7:18how that can be but at the same time
169. 7:21they kind of get to they kind of say oh
170. 7:24okay so when the trainer comes up the
171. 7:26Shima goes oh that's that trainer I'm
172. 7:28GNA get a fish pretty soon
173. 7:30so they kind of get a little rep a
174. 7:33relationship with this person and the
175. 7:35person every time Shamu jumps over the
176. 7:37Rope gets a fish but then suddenly the
177. 7:42trainer only gives Shemu a fish if the
178. 7:46trainer has her hand up like this it's
179. 7:48usually a her I don't know why just is
180. 7:51there are boy trainers but for some
181. 7:54reason they usually use women for this
182. 7:57don't know so when Shamu Shemu jumps out
183. 8:01of the water over the Rope he gets a
184. 8:03fish but now only if the trainer's hands
185. 8:05up so if the trainer's hand is down he
186. 8:08can jump over the Rope as many times as
187. 8:09he want he doesn't get a fish so now sha
188. 8:12is swimming around he's
189. 8:15going come on put that hand up put that
190. 8:18hand up and then the trainer puts his
191. 8:20hand up and he says okay time for me to
192. 8:22get a fish he jumps over the rope and
193. 8:24gets fish so now Shemu is trained so
194. 8:27every time jumps over the does sees the
195. 8:29train do this he jumps over the Rope
196. 8:30gets
197. 8:31fish then they take the rope and they
198. 8:34make they take that out and put a
199. 8:36thinner rope so it's not as big so Shamu
200. 8:39can see it but Shamu's like going okay
201. 8:42so the trainer puts his hand up Shamu
202. 8:44goes I know what that means jumps over
203. 8:46the Rope gets a
204. 8:48fish then they take the rope and make it
205. 8:51smaller and
206. 8:53smaller and
207. 8:55smaller and after a while they take the
208. 8:58Rope away
209. 9:00so shimu swimming around trainer comes
210. 9:03like this shimu
211. 9:05says I got to jump over that rope
212. 9:07because I'm going to get a
213. 9:09fish but I don't see the Rope but I know
214. 9:12where that rope has been all the time so
215. 9:15I'm G to jump at that spot where I think
216. 9:18it is and hopefully he'll get a fish and
217. 9:21he does and now we have Shamu train to
218. 9:23jump over the rope and over nothing just
219. 9:26up out of the water every time the
220. 9:28trainer does this he's jumping okay now
221. 9:31here's the question was the whale ever
222. 9:35punished never was a whale allowed to
223. 9:40fail
224. 9:43never let's get more fun let's talk
225. 9:45about puppy
226. 9:46poo so I heard of this couple and they
227. 9:48got a brand new puppy now everybody
228. 9:50loves a puppy how can you not love
229. 9:52puppies right but puppies do one
230. 9:57thing they poo
231. 10:00and they poo in places you don't want
232. 10:02them to poo right so I heard this couple
233. 10:04and they were going to have a p they got
234. 10:06the brand new puppy and their strategy
235. 10:09was this kind of a future shop strategy
236. 10:13so they were going to wait until the
237. 10:14puppy goes poo
238. 10:16poo in their house rub its nose in its
239. 10:21own poo poo spank its butt and then push
240. 10:25it out the doggy door that was their
241. 10:28strategy let's think about
242. 10:34this the puppy goes poo
243. 10:37poo gets its face rubbed in it gets beat
244. 10:40up and it gets pushed out the out the
245. 10:42out the puppy door what is that dog
246. 10:45going to
247. 10:46do that dog is going to crap on the
248. 10:48carpet and run out the
249. 10:53door or
250. 10:55maybe maybe it's a really smart dog and
251. 10:59it knows where to hide the evidence
252. 11:01behind the
253. 11:02couch is that really the skill you want
254. 11:05to teach your
255. 11:07puppy I don't think so I don't think
256. 11:11when the dog craps on the carpet is it a
257. 11:13good puppy or a bad
258. 11:15puppy it's a
259. 11:18puppy think it it it it's a puppy
260. 11:21there's no such thing as a good puppy or
261. 11:22bad puppy it be a
262. 11:26puppy so we're actually training it to
263. 11:28craft behind the couch or it's actually
264. 11:32really easy really easy what do you do
265. 11:36so you take your puppy get your brand
266. 11:38new puppy by the way I did this and it
267. 11:40works really really well I just bought a
268. 11:43puppy not very long ago for my kids and
269. 11:47that puppy does not poo in the house
270. 11:49here's how you do it you play with the
271. 11:52puppy puppies love to be play with you
272. 11:53play with him and you watch him and all
273. 11:55of a sudden their emotions come a little
274. 11:57different you say say something's coming
275. 12:01up you know the signs right you know the
276. 12:03signs so they're like one okay we're
277. 12:06going to and then you pick up the puppy
278. 12:07and you go oh puppy puppy puppy we love
279. 12:09you puppy puppy puppy and we push him
280. 12:11out the doggy door now when you push a
281. 12:14dog puppy out the doggy door they try to
282. 12:16come back and they go let me in let me
283. 12:18in let me in and you don't let them in
284. 12:20until they go poo poo outside right then
285. 12:25you let them in and you love them up oh
286. 12:28love it good puppy puppy puppy do
287. 12:29puppies love love it absolutely so you
288. 12:32give oh puppy puppy doesn't even know
289. 12:35what they did right they just know oh
290. 12:36this is really good laugh and I love
291. 12:38this right and maybe even give them a
292. 12:39puppy treat but just give a little tiny
293. 12:42puppy treat and they go oh I want
294. 12:44another one of those no now we play with
295. 12:46the puppy some
296. 12:47more and then we watch or we put them in
297. 12:51a crate and we wait for a little while
298. 12:53so they
299. 12:54can be in the crate for a while so they
300. 12:57don't learn to poop in the house right
301. 12:59and then we let the puppy out of the
302. 13:01crate puppy goes I get to play and we
303. 13:03love puppy up and then we watch puppy
304. 13:06puppy starting to go okay something they
305. 13:09start let's go find a spot to go poo
306. 13:11then we take the puppy push him out the
307. 13:14doggy
308. 13:15door hold the doggy door and puppy goes
309. 13:18let me in let me in let me in we don't
310. 13:20let them in until they go poop then when
311. 13:24they take a crap we let him in give him
312. 13:26a little treat go good puppy puppy puppy
313. 13:28goes
314. 13:32was puppy ever
315. 13:33punished never right in fact if you
316. 13:36punish him you kind of get the other
317. 13:39response it's not you you think oh well
318. 13:42if I they crap on the the carpet and I
319. 13:44beat them up they're GNA stop that no
320. 13:46they don't because they don't know
321. 13:47they're not smart they're not you say
322. 13:50well my puppy smart okay they're not
323. 13:54smart not like a person right so you're
324. 13:57thinking like a person they're thinking
325. 13:58but but oh this doesn't work for for
326. 14:00people this works for people so when you
327. 14:03turn 16 years old something magical
328. 14:06happens you get the your driver's
329. 14:10license going woohoo got my driver's
330. 14:13license right now do your parents
331. 14:15normally say Friday night after you just
332. 14:18got your driver's license they say
333. 14:20here's the keys go out and have fun come
334. 14:22home when you're
335. 14:24ready not usually usually the parents
336. 14:27give them a curfew right and a normal
337. 14:30curfew is 11 o' that's kind of a stand
338. 14:33statistically after 11 o' is when all
339. 14:36the bad stuff happens after 11 o'clock
340. 14:38is when all the drugs and alcohol and
341. 14:40pregnancies and graffiti and all that
342. 14:41other stuff that you know happens so if
343. 14:46you can get them home before 11 o'clock
344. 14:48statistically they're not going to have
345. 14:50as many problems just as a good number
346. 14:53so they tell you that so you you just
347. 14:55turned 16 your parents say come home at
348. 15:0010:00 y love 10 o'clock I got to stay
349. 15:04out before later come home at
350. 15:0610 that's that's your goal okay so 9:45
351. 15:11you're out with your
352. 15:13buddies and you say hey I got to go home
353. 15:17and your friends say what to you you
354. 15:20know what they say stay out with us come
355. 15:23on this will be fun nope you're a good
356. 15:25kid you do what your parents say you
357. 15:27come home 10:00 mom and dad are watching
358. 15:30television we're watching a movie on
359. 15:32television or something on Netflix or
360. 15:34something and say hi Mom and Dad how are
361. 15:37you they go hi hey I'm glad you see you
362. 15:39came home at 10 o'clock thanks so much
363. 15:41good
364. 15:42night good
365. 15:44night strike
366. 15:46one week number two you're out with your
367. 15:50buddies
368. 15:519:45 guys I got to go home I got to cury
369. 15:54come on dude stay home out with us your
370. 15:56parents don't care come on it'll be
371. 15:59you'll be glorious while do all sorts of
372. 16:01great St no you do what your parents
373. 16:03tell you to do you come home at
374. 16:0610:00 mom and dad are out are gone
375. 16:09they're out dancing they had a date
376. 16:11night they're they went
377. 16:13dancing good byy yourself you go to
378. 16:18bed week number three can't you see just
379. 16:21see this building week number three
380. 16:249:45 guys I got to go home I got to
381. 16:26curfew dude this is getting boring your
382. 16:29parents aren't even home Mommy going to
383. 16:31tuck you in mommy's not even there to
384. 16:33tuck you in you no you're good kid you
385. 16:37come home 10 o'clock the house is dark
386. 16:40again mom and dad went to bed
387. 16:43early week number
388. 16:47four you know what happens week number
389. 16:49four
390. 16:519:45 hey guys I got a curfew got to go
391. 16:54home dude we are getting tired of this
392. 16:55your parents don't even care they're not
393. 16:57getting my parents let me you got to
394. 16:59train your parents dude you got to train
395. 17:02stay out with
396. 17:04us okay and you come home at
397. 17:09midnight what is waiting for you at
398. 17:14midnight are your parents
399. 17:17asleep
400. 17:18no are they out
401. 17:20dancing
402. 17:22no they're sitting at the kitchen table
403. 17:25and when you walk in that door
404. 17:29monsters formerly known as parents come
405. 17:32and here's what's interesting they
406. 17:35actually trained you to blow your curfew
407. 17:39they trained you to stay out later
408. 17:41that's not what they wanted to do Future
409. 17:42Shop did not want to train their
410. 17:44employees to to
411. 17:45steal that's what they did that's what
412. 17:48they did WOW w wow how do you fix this
413. 17:53how do you fix this so I got a quote for
414. 17:56you good intentions undelivered means
415. 17:57squat
416. 17:59okay so first night they should know
417. 18:02that the first time you come home at 10
418. 18:04o'cl they should know there's no they
419. 18:07should right good intentions undelivered
420. 18:09mean squat now what does squat
421. 18:12mean by the way I didn't come up with
422. 18:14this quote came up that this quote came
423. 18:16from this guy named Ken Blanchard who
424. 18:18studies a lot we'll talk about Ken
425. 18:20Blanchard a little bit more too but
426. 18:21squat what do squat mean a lot of people
427. 18:24says oh squat means
428. 18:26nothing squat doesn't mean nothing
429. 18:31what happens when you see a puppy
430. 18:35squat poo so which would you rather have
431. 18:39nothing a handful of nothing or a
432. 18:41handful of poo I'd rather have the
433. 18:44nothing so it's worse than that so what
434. 18:47should the parents have done it's really
435. 18:49easy kid comes home at 10 o'clock the
436. 18:52first week say wow we're proud of you
437. 18:54tell us about your evening actually act
438. 18:56like you care what happened the evening
439. 18:58tell us what you did oh we're so proud
440. 19:00our kids growing up driver's license
441. 19:02show up you know the stuff right week
442. 19:06number two kid comes home at 10 o'clock
443. 19:09hey B some cookies hey tell me about
444. 19:11your evening wow this is pretty he's
445. 19:13growing up you know Ma we might want to
446. 19:16give our kid a raise to their allowance
447. 19:19you're right Paul I'm thinking if our
448. 19:22kid comes home on time to from curfew
449. 19:25they should get cookies and they should
450. 19:28homade cookies not the store bought
451. 19:30stuff the good stuff you know what I'm
452. 19:32talking about and I think we might want
453. 19:34to raise their allowance you go raise my
454. 19:38allowance how much M says well I'm
455. 19:42thinking $20 a week extra but I don't
456. 19:46know I have to talk to Paul about that
457. 19:48Paul says that's something to think
458. 19:49about isn't
459. 19:50it week number three kids out
460. 19:559:45 say got to go home got to curfew
461. 19:57this everybody says dude we're really
462. 19:59tired of this what Mommy going to tuck
463. 20:01you in and the kid says yeah as a matter
464. 20:05of fact mommy is GNA tuck me in with a
465. 20:08$20 bill every week for the rest of my
466. 20:12life because I just got a raise from my
467. 20:14allowance are you gonna give me $20 a
468. 20:16week well no okay then shut up you see
469. 20:21the difference though then so you said
470. 20:23well you shouldn't have to pay your kit
471. 20:24no no no wait stop everybody likes to
472. 20:26say that oh you shouldn't have to pay
473. 20:28the kit you're not paying the kid first
474. 20:30off they were going to get that raised
475. 20:31to their allowance
476. 20:33anyway so well you shouldn't have to pay
477. 20:35your people not to steal from
478. 20:37you you don't have to do it all the time
479. 20:40but once in a while it's not you
480. 20:43shouldn't have to give the puppy a
481. 20:44little puppy treat every time they go
482. 20:45poo poo outside but once you establish a
483. 20:48pattern you don't need to you don't need
484. 20:50to give them that little treat anymore
485. 20:51once you establish a pattern once you
486. 20:53establish a pattern then it all takes
487. 20:55care of
488. 20:57itself yeah
489. 20:59it's pretty crazy stuff by the way I
490. 21:01didn't come up with all this stuff I
491. 21:02stole a lot of it but it it it shows you
492. 21:07how management works so originally there
493. 21:10was there's a little fuzzy thing okay so
494. 21:13the original theory of management was
495. 21:16there's Theory X and Theory Y now some
496. 21:19of your textbooks mention the Theory Z
497. 21:23that's pretty much been uh not
498. 21:26discredited but
499. 21:29it's kind of weird nobody really studies
500. 21:31theory if you take a management class
501. 21:33yeah they're going to tell you about
502. 21:34Theory Z but in real life Theory C
503. 21:37doesn't exist so Theory X and Theory Y
504. 21:40Theory X says everybody's a
505. 21:44loser everybody's
506. 21:46dumb they will steal from you they want
507. 21:49as much money as they can get from you
508. 21:52you cannot trust
509. 21:53them Theory Y is the exact opposite the
510. 21:58y says oh people are thoughtful smart
511. 22:03they've got good ideas for themselves
512. 22:05and they want what they deserve they
513. 22:07don't want more money than what they
514. 22:09deserve they want what they deserve you
515. 22:10can trust them so Theory X and Theory
516. 22:14Y now which one's G to have a big brain
517. 22:17and which one's going to have a little
518. 22:19brain yeah Theory X little brain Theory
519. 22:23Y big brain and say say well I like
520. 22:25Theory Y yeah let's just use Theory Y
521. 22:28there's a problem problem with Theory Y
522. 22:29though does it always work with
523. 22:32everybody in every
524. 22:34situation no it doesn't friends I don't
525. 22:38know if if any of you guys have ever
526. 22:40done this but um uh a number of years
527. 22:43ago I had to put some insulation under
528. 22:45my house so I had to go in the crawl
529. 22:47space and put insulation up now I don't
530. 22:49know if any of you guys have ever done
531. 22:50that but if you ever talk to somebody
532. 22:52who has done that they will tell you
533. 22:55that it is very very very unpleasant
534. 23:00they're not going to say the word
535. 23:01unpleasant they're going to use a lot
536. 23:02strugle it's really terrible experience
537. 23:05you're up you're crawling around on your
538. 23:07back
539. 23:08in Rat poo and dead animals and insects
540. 23:12with using fiberglass which gets in your
541. 23:15skin and you're wearing a respirator and
542. 23:17goggles and you can't see and then your
543. 23:19arms get tired from pulling up and you
544. 23:20got to put the hook it's a terrible
545. 23:22experience now my boss very wised me
546. 23:25with teaching she says teach business
547. 23:28want to walk just teach it go go do go
548. 23:30do it right and it works pretty well
549. 23:32because I like teaching this class I I
550. 23:35hope you can tell I really truly enjoy
551. 23:38it but if she says handy we want you to
552. 23:41stop teaching and we want you to install
553. 23:42some insulation under our building here
554. 23:45at bie
555. 23:47college do you think Theory Y is the
556. 23:50best thing to use with me no because I
557. 23:52hate it I'm just going to throw that
558. 23:53stuff down there and I'm it it's not
559. 23:56effective but there's a problem with the
560. 23:58the X and Theory Y too are people good
561. 24:01or
562. 24:04bad yes the answer is they are good they
563. 24:08or they are bad they are good and
564. 24:11they're bad do bad people sometimes do
565. 24:14good things do good people do sometimes
566. 24:17do bad
567. 24:18things yeah it's like the whales it's
568. 24:21like the puppy if there's no such thing
569. 24:23as good or bad people that person's evil
570. 24:25no they're not nobody's evil you say
571. 24:28well what about the they even the most
572. 24:31evil people in history of the planet
573. 24:34have done some nice things occasionally
574. 24:37maybe they don't do it very often but
575. 24:39they've done some things that aren't as
576. 24:42aren't bad right so you can't say people
577. 24:46it's always somebody's eating that's not
578. 24:48being bad or good right you can't say
579. 24:50that they're all the pure evil right so
580. 24:53people aren't good or people aren't bad
581. 24:54that's it's it's really easy to to put
582. 24:56to say this person's a bad person and
583. 24:58this person's a good person and maybe
584. 25:01yeah some people are a lot worse than
585. 25:03they're better and some people are a lot
586. 25:04better than they're worse but everybody
587. 25:07does something bad right that's just
588. 25:10kind of the way it works so Theory X and
589. 25:11Theory Y is
590. 25:13simplistic so then they said okay let's
591. 25:16come up with some other strategies on
592. 25:19management and they came up with called
593. 25:21the five traditional styles of
594. 25:27management five styles of management and
595. 25:30supervision okay so the first one is
596. 25:34autocratic autocratic is where I am the
597. 25:37king I tell you to jump and you say how
598. 25:41high I don't say do you like to jump I
599. 25:45don't say is jumping fun I don't care I
600. 25:49I tell you jump you jump autocratic used
601. 25:52in the
602. 25:53military can you imagine in the military
603. 25:57if you're at War and you're a soldier
604. 25:59and your boss says to you hey see that
605. 26:02hill over there on the other side of the
606. 26:05Hill there's some people I want you to
607. 26:06go kill them
608. 26:09but they're going to try to kill
609. 26:13you and I give you a 50-50 chance of
610. 26:17survival on that one but if you don't
611. 26:21mind as a favor for me would you please
612. 26:24just climb over that hill and kill those
613. 26:26people for just for me right
614. 26:30not going to work is it you're gonna go
615. 26:32like I'll think about it okay good you
616. 26:35think about it no it doesn't work can
617. 26:37you imagine prison if they said they
618. 26:40take all these I mean it depends on
619. 26:42which prison but you know what I'm
620. 26:43saying if they just open the gates yeah
621. 26:46Elementary School they use autoc they
622. 26:48say everybody take out your cray your
623. 26:50blue crayon today and use your right
624. 26:52hand to draw in the ears on the bunny
625. 26:56rabbit right but think about that you
626. 26:59ever watched Elementary School teachers
627. 27:02they work pretty hard you watch those
628. 27:05those uh people at the prison they got
629. 27:07it's tough right so
630. 27:10autocratic can work so if you've got a
631. 27:13small business let's say you do
632. 27:15landscaping and you want to have your
633. 27:17Landscaping done you've got two
634. 27:20employees and you're going to be working
635. 27:21with them sure autocratic is fine but
636. 27:25it's still a lot of work you can't
637. 27:27supervise 20 people with autocratic you
638. 27:30just can't that's why Elementary School
639. 27:32teachers have all these assistants and
640. 27:34they have smaller classes so they said
641. 27:36autocratic can work but it's it's tough
642. 27:39so then they came up with
643. 27:42bureaucratic bureaucratic bureaucracy
644. 27:45bureaucratic means
645. 27:47rules you have a rule for
646. 27:50everything so bureaucratic is used in
647. 27:53the military too they have rules for
648. 27:55everything because they're dealing with
649. 27:56guns
650. 27:58figure right rule number one don't Point
651. 28:01your gun at anything unless you want to
652. 28:03kill it or a Target I guess you know you
653. 28:06don't kill targets right but can you
654. 28:10imagine they just said here's some nuns
655. 28:12go have some
656. 28:13fun yeah here's some guns and some beer
657. 28:17why don't you go out and shoot it would
658. 28:19be a bad thing wouldn't it yeah yeah
659. 28:21it's also used used in middle school or
660. 28:23junior high is it where I'm from they
661. 28:25call it junior high but middle school so
662. 28:27I remember I was in middle school and
663. 28:28they had a rule and they said you
664. 28:29couldn't wear a hat weren't supposed to
665. 28:32wear baseball caps in class so you show
666. 28:34up in class with a hat and they go your
667. 28:37teacher says what's that on your head
668. 28:40and you say it's a hat they say what's
669. 28:44the rule on hats they
670. 28:47say we're not supposed to wear them in
671. 28:49class yeah and what are you doing right
672. 28:52now I'm wearing a hat and what are you
673. 28:55going to do with your hat I'm going to
674. 28:58take it off good are you ever going to
675. 29:01wear a hat in class ever again never for
676. 29:04the rest of my life will I ever ever
677. 29:06ever wear a hat hats are
678. 29:09bad so bureaucratic it's rules right and
679. 29:13if you think about it in elementary
680. 29:16school you do finger painting and you do
681. 29:20crayons in middle school you go to shop
682. 29:23where they have sharp tools and you
683. 29:26maybe have home I don't know if they
684. 29:27still the home act they did with so I
685. 29:29got to bake things and cut things up and
686. 29:32do all sorts of stuff wow wow so rules
687. 29:35safety rules doesn't that make sense
688. 29:38yeah and the more dangerous the job is
689. 29:41the more rules they
690. 29:43have now the next one is
691. 29:46democratic democracy that's the US model
692. 29:50right where one person is the leader but
693. 29:53they're
694. 29:54not 100% power not like the king right
695. 29:58if the king doesn't like you the King
696. 30:00goes and goes Boop you're dead right if
697. 30:02the president of the United States
698. 30:04doesn't like you and
699. 30:06goes is he gonna have a bad day he's
700. 30:09going to go to jail right no matter what
701. 30:12right she he they're going to go to jail
702. 30:14right no they won't yeah they would now
703. 30:16would they necessarily have to stay in
704. 30:18jail as long as we would I don't know
705. 30:20that we we can make an argument on that
706. 30:22but at the same time they're not
707. 30:23completely all
708. 30:25powerful kind of think of North Korea
709. 30:29versus United States North Korea he he
710. 30:33knocks his kids he knocks his family off
711. 30:35all the time right he can do that that's
712. 30:37because he's the king he's not the king
713. 30:40the dictator the ruler is still the same
714. 30:42same Theory now what's in Democratic is
715. 30:46used in high
716. 30:47schools and it's used in small
717. 30:51midsized middle small companies and so
718. 30:54that's where you have the boss and they
719. 30:55have more power than everybody else but
720. 30:57they're not
721. 30:59God so uh remember in high school you
722. 31:02voted for a class
723. 31:06president now when you vote for the
724. 31:08class president who gets to become class
725. 31:11president is it the person who has all
726. 31:14the best
727. 31:15ideas or the person that's the most
728. 31:20popular popularity contest isn't it
729. 31:23that's what it is right and so the
730. 31:25person who's the most public so you get
731. 31:27two people people one has great ideas
732. 31:29one says you like me the person who says
733. 31:32you like me always wins right and do
734. 31:34they ever do anything no never do
735. 31:36anything now here's what's kind of fun
736. 31:39do you know you can use this model to
737. 31:41predict who is going to be president of
738. 31:44the United States in almost every single
739. 31:48election and the way you can figure out
740. 31:51who's going to be more who's going to
741. 31:53win the
742. 31:55presidency is and this works with
743. 31:58other areas too is who would be more fun
744. 32:01at a barbecue just use this test think
745. 32:03about
746. 32:05this so you had Donald Trump versus
747. 32:09Hillary
748. 32:10Clinton okay I don't care which one's
749. 32:13Republican which one's Democrat who
750. 32:16would be more fun at a barbecue no
751. 32:18really really pull out all your politics
752. 32:21pull out everything who would be more
753. 32:23fun at a barbecue Hillary Clinton or
754. 32:26Donald Trump Hillary Clinton come on I
755. 32:29mean she's
756. 32:31not is she funny she might be I don't
757. 32:34know I've never heard her say anything
758. 32:36that I thought was kind
759. 32:38of Donald Trump he would tell a dirty
760. 32:42joke wouldn't he he would he would be
761. 32:44more fun right before that they had
762. 32:46Barack Obama versus
763. 32:51uh oh what was his name uh Mitt
764. 32:56Romney now Mitt Romney has the
765. 32:59personality of a
766. 33:01board of a pencil right he's he's he's
767. 33:05just he doesn't have any personality
768. 33:07he's he might be a nice guy I don't know
769. 33:09but when you watch him he doesn't Barack
770. 33:12Obama he's funny he says clever things
771. 33:16he's relatable he'll drink a beer with
772. 33:19you he'll do he's he's a much more so
773. 33:21who's going to win Barack Obama before
774. 33:24that it was old man grumpy old man John
775. 33:26McCain
776. 33:28now you got Barack Obama young fun guy
777. 33:32and grumpy old man who's going to
778. 33:35win then before that you had George Bush
779. 33:41versus oh George Bush
780. 33:45versus uh what was that guy's
781. 33:48name
782. 33:50uh John
783. 33:52KY now John krey is the Democratic
784. 33:56version of M Romney he's a pencil he has
785. 34:00no personal no he might in real life but
786. 34:02you watch him on he talks he talks in in
787. 34:06a monotone and goes like this and this
788. 34:08is what he says and just compare that to
789. 34:11George Bush George Bush is gonna talk
790. 34:13about baseball he's gonna he's gonna do
791. 34:15all sorts of who's gonna win and you can
792. 34:17keep going before that it was Al Gore Al
793. 34:20Gore I haven't seen him smile and it if
794. 34:25he does it might be kind of weird right
795. 34:27you seen his videos and stuff he not a
796. 34:30warm he doesn't laugh so who's going to
797. 34:33and you can just keep going back and
798. 34:34back Bill Clinton you just keep going
799. 34:36back it always works that way it's
800. 34:38pretty pretty pretty crazy so who's
801. 34:41going to win the next election you could
802. 34:43always use that as a
803. 34:45tool okay the next one is
804. 34:48participative and that's teenss having a
805. 34:52group of people where everybody's the
806. 34:54same right there is no leader right each
807. 34:57person might be responsible for
808. 34:58something but there is no actual leader
809. 35:01in this right so this is used in college
810. 35:06so go to college you're gonna do team
811. 35:13projects don't you hate team
812. 35:17projects I know when I was taking
813. 35:21classes I hated team projects because
814. 35:25there's always somebody on the team who
815. 35:28doesn't pull their weight you know the
816. 35:31person right you always got that person
817. 35:33and it drives you
818. 35:35nuts and so when you go to college
819. 35:37you're going to do team projects and
820. 35:38people always say to me Andy I hate team
821. 35:41projects why do we have to do we didn't
822. 35:43have to do them in high school I know
823. 35:46because high school was high school you
824. 35:47know that's in
825. 35:49college they want you to do team
826. 35:52projects it's just part of the game
827. 35:55right and then the last one
828. 35:58it's called free
829. 36:00reign free reign means you're an adult
830. 36:04you're an adult just do
831. 36:05it you've got the skills the desire the
832. 36:09ability just do it I don't care how you
833. 36:12do it just do
834. 36:13it now these are the five traditional
835. 36:16styles of management and people used to
836. 36:19have this big argument they say which
837. 36:21one's the
838. 36:22best and a lot of people say oh I like
839. 36:25the free reain
840. 36:27I want I don't want people telling me
841. 36:29what to do but what if you don't have a
842. 36:30clue what you're
843. 36:33doing just go do but I don't know what
844. 36:35I'm supposed to do just go do it but I
845. 36:37don't know what I'm supposed to what do
846. 36:39you want me to do right that doesn't
847. 36:41work does it now can you imagine using
848. 36:45autocratic with an
849. 36:47artist so they say you say to the artist
850. 36:51today is the blue day you're using blue
851. 36:54to paint you can't use any other color
852. 36:57I'm feeling kind of Orange right now
853. 37:00nope blue blue is the color for today
854. 37:04orange is for next
855. 37:06Thursday it wouldn't work would it works
856. 37:10with little kids so they're all the best
857. 37:14if you're in a dangerous situation
858. 37:16bureaucratic right but they're all the
859. 37:19best
860. 37:21but when do you use which
861. 37:24one that's what makes it interesting
862. 37:27how do I know which of these five styles
863. 37:29to use at any time and that gets us to
864. 37:32the next Theory which is called maso's
865. 37:35hierarchy of
866. 37:37needs maslo maslo if you've ever taken a
867. 37:41Sociology class psychology class a
868. 37:45marketing
869. 37:47class there's all sorts of classes like
870. 37:50that medicine they will tell you about
871. 37:53maso's hierarchy of needs and you'll get
872. 37:54kind of tired of hearing this go I know
873. 37:56it already but this is inro business so
874. 37:59NLO says everybody has
875. 38:02needs and once your needs are met you
876. 38:06don't care about them any
877. 38:08longer now let's think about a about a
878. 38:13baby what is the most important thing to
879. 38:17a baby the absolute number one most
880. 38:20important thing to a baby and people say
881. 38:24uh milk no mommy no
882. 38:28only one food no what is the absolute
883. 38:33most important thing for a brand new
884. 38:35baby what's the most important thing
885. 38:40air right air if the baby's not
886. 38:43breathing we don't care about anything
887. 38:44else we got to fix that problem first
888. 38:46don't
889. 38:48we
890. 38:49now baby's not breathing now how many of
891. 38:52you guys woke up this morning and
892. 38:54go oh yeah I have enough air
893. 38:58yeah well maybe if you're a smoker you
894. 39:00might do that but most people don't wake
895. 39:03up thinking about the need for air why
896. 39:07because air is a physical need first one
897. 39:11and once your physical need is
898. 39:13met you don't care about
899. 39:15anymore right so let's say for instance
900. 39:19it's
901. 39:21lunchtime and we we come and we we get
902. 39:25to we go to a meeting together and I
903. 39:26bring a big bucket of fried
904. 39:30chicken you skipped breakfast and you
905. 39:32haven't had lunch
906. 39:34yet and I'm talking and you're
907. 39:39going oh that Fried Chicken looks
908. 39:42good oh man I can I can talk about
909. 39:45anything you want to talk I don't
910. 39:47care that fried chicken has my full
911. 39:50attention yeah why because you're hungry
912. 39:53right now let's pretend you just ate a
913. 39:56huge Thanksgiving meal or broke fast for
914. 40:00eat or whatever so now you go
915. 40:05oh uh your belly is full you know what
916. 40:08I'm talking about where you're like
917. 40:09going I can't breathe CU I don't have
918. 40:12room to breathe because I atat so much
919. 40:14of this wonderful food okay then we have
920. 40:17a meeting and I bring in a big bucket of
921. 40:21fried
922. 40:24chicken huh you're going
923. 40:32that Fried Chicken's kind of gross isn't
924. 40:34it they're like going I'm so full I I'm
925. 40:36G to throw up if I smell that Fried
926. 40:38Chicken any longer because you're not
927. 40:41hungry anymore now think about Fried
928. 40:42Chicken Fried Chicken is actually kind
929. 40:45of gross isn't it it's a dead bird
930. 40:49that's been deep
931. 40:53fried when you see a dead bird on the
932. 40:55side of the road you say Wow Let's fr
933. 40:57this thing up well maybe you do I don't
934. 41:00not too many people look for dead birds
935. 41:02and say let's fry this thing up kind of
936. 41:04gross isn't it if you're hungry deep
937. 41:07fried dead bird sounds
938. 41:11okay next one is
939. 41:14safety being safe right so we've got
940. 41:18Wars on in Afghanistan and Iraq and all
941. 41:20over the place now what one of the bad
942. 41:22things about war lots of bad things one
943. 41:25of them is that there's usually
944. 41:27starvation there's famine associated
945. 41:29with war because it's hard to get the
946. 41:30food in right and or if you plant the
947. 41:32crops they get burnt we know how this
948. 41:34works so in a lot of Wars United States
949. 41:37would fly over these places with no food
950. 41:41and we would drop food out of the back
951. 41:43of the airplane on parachutes and the
952. 41:46food would land and the people would go
953. 41:49to these parach go to these food
954. 41:51containers and eat the food and live
955. 41:55right so this happened so in Afghanistan
956. 41:59we did this and sometimes the food would
957. 42:02land where it should be but sometimes
958. 42:04the wind picks up and the food would
959. 42:07land in a
960. 42:09Minefield now the Afghan people know
961. 42:12it's a Minefield there's signs they've
962. 42:15seen people blow up they know it's a
963. 42:18Minefield yet they will walk across this
964. 42:20Minefield to get to the containers of
965. 42:23food why would they do that because
966. 42:26they're starving they're physical needs
967. 42:27aren't met safety doesn't care right if
968. 42:30your physical need if you're starving
969. 42:31you don't care about
970. 42:33safety so well I wouldn't do it are you
971. 42:36starving yeah yeah next one is social
972. 42:40being
973. 42:41popular yeah so um uh will people
974. 42:45actually put their lives in danger if
975. 42:47just to be
976. 42:49popular they will w't they because once
977. 42:53that safety need is met you don't think
978. 42:55about it anymore okay so social being
979. 42:58popular the next one is
980. 43:01esteem that means self you know look
981. 43:04congratulations you're employee of the
982. 43:07week I'm employee of the week yes you're
983. 43:09employee wow I get to be employee of the
984. 43:12week
985. 43:13wow and then the top one is called
986. 43:19self-actualization
987. 43:20self-actualization means you do it
988. 43:23because you like it that's why you do it
989. 43:26just pure joy of doing it there's no
990. 43:30other thing other reason why you do it
991. 43:31so when I was in high school I was in
992. 43:34band I was a band nerd and I played the
993. 43:37saxophone I still play the saxophone but
994. 43:40I did back then now uh there was this
995. 43:43kid who played the saxophone in band two
996. 43:46His Name Was Daryl
997. 43:48Peppers Daryl
998. 43:51Peppers was an assassin on the
999. 43:54saxophone right if if you ever
1000. 43:57studied music if you ever heard people
1001. 44:00play different musical instruments
1002. 44:02you'll know that that everybody will
1003. 44:03tell you people who can play multiple
1004. 44:05instruments they will say the saxophone
1005. 44:07is the easiest instrument to learn to
1006. 44:09play but the hardest instrument to learn
1007. 44:12to play well it's really easy to to go
1008. 44:15don't don't don't don't but it's hard to
1009. 44:17make it where it sounds good it's just
1010. 44:19that's the type of instrument is well
1011. 44:22Daryl was absolutely terrible right and
1012. 44:26people would say Daryl man you really
1013. 44:29need to quit band he says nope I'm going
1014. 44:31to stay in B
1015. 44:34Daryl band is not for you you're never
1016. 44:38gonna be good watch ques nope I'm
1017. 44:41staying in why would he do that because
1018. 44:44all of his friends were in band too he
1019. 44:46was a band nerd just like me and I was
1020. 44:49his friend and so he stayed in it was
1021. 44:51social wasn't it now I social all my
1022. 44:56friends were in band but also I would
1023. 44:59enter into
1024. 45:00contests and they give you me a piece of
1025. 45:02music and I learned to play it and if I
1026. 45:04played it really well they say you get a
1027. 45:06one because you play I got a one yes I
1028. 45:10got a one wow look at me I got a one
1029. 45:13what's a one mean I don't know it means
1030. 45:15that I learned play I can play it and
1031. 45:17sounded not bad I got a one but I would
1032. 45:21work really hard to get a
1033. 45:25one now I still have saxophone actually
1034. 45:28I have three saxophones I still play my
1035. 45:32saxophones yeah uh and a lot of times I
1036. 45:34play for my ugly cat right I don't go
1037. 45:38and and I I don't go to people's houses
1038. 45:40and play saxophone for well once in a
1039. 45:41while I bring a carious Accent on my
1040. 45:43boat and so I might play if I I find
1041. 45:47they're having a pot luck on a dock
1042. 45:49nearby I might bring it over there and
1043. 45:51then play and we sing and stuff like
1044. 45:52that but normally I don't do that I
1045. 45:54don't enter into contests anymore done
1046. 45:57that for a long time but I like to play
1047. 45:58for my ugly cat she doesn't like me to
1048. 46:01play cats don't like saxophones because
1049. 46:04they're loud and but I do now why do I
1050. 46:07play for my
1051. 46:08cat because I enjoy playing the sax B
1052. 46:11that's it right you say well Andy thanks
1053. 46:14a lot for sharing
1054. 46:16this but I don't care about your ugly
1055. 46:18cat and your saxophone this business
1056. 46:21class businesses don't use this oh yes
1057. 46:24they do first day of work you show up
1058. 46:27they say there's the
1059. 46:29bathroom there's the water fountain
1060. 46:32there's the lunchroom here's your cup of
1061. 46:35coffee coffee is a physical need in the
1062. 46:39Northwest okay so they're getting your
1063. 46:41physical needs met right then they say
1064. 46:45okay let's talk about your insurance
1065. 46:47plan your dental plan retirement plan
1066. 46:52let's show you how not to get hurt in
1067. 46:55this job
1068. 46:57safety okay then they say after you have
1069. 47:01your safety training which I went to one
1070. 47:04place I worked at one place it was two
1071. 47:05weeks of safety
1072. 47:07training oh my gosh but it was a
1073. 47:09dangerous place to go then after you've
1074. 47:12gone through all the safety stuff then
1075. 47:14they say let's go let me introduce you
1076. 47:17to your
1077. 47:18co-workers and you go they so they walk
1078. 47:21around they go this is Frank hi Frank
1079. 47:23right this is Lisa hi Lisa hi and you go
1080. 47:25and you meet all these people do you
1081. 47:27ever remember their
1082. 47:29names I'm not a name person so no I know
1083. 47:33some people who who can I'm not that
1084. 47:36person why are they doing it social it's
1085. 47:38just if you've said hi to somebody it's
1086. 47:40a little easier to work with them later
1087. 47:41on and get to know them now you've been
1088. 47:44working there for a couple years and
1089. 47:47they say congratulations you're employee
1090. 47:49of a month way the month you've all been
1091. 47:53to the Taco Bell right they got the Taco
1092. 47:55Bell they have a picture of somebody in
1093. 47:58their Taco Bell uniform
1094. 47:59going and their employee the month and
1095. 48:01they get a parking space up front where
1096. 48:04nobody else gets to park okay will
1097. 48:07people work really hard to be employed a
1098. 48:09month they
1099. 48:11will work they'll put in extra hours all
1100. 48:14this super duper time to get their
1101. 48:16picture up at a Taco
1102. 48:18Bell oh well okay in the military people
1103. 48:21actually put their lives in
1104. 48:24danger to get recognition put their
1105. 48:26right yeah it's called a ribbon or a
1106. 48:29metal I got a metal wow I got a little
1107. 48:32piece of cloth I get to put on my shirt
1108. 48:33woohoo
1109. 48:35right yeah it works right and then the
1110. 48:39top one is self-esteem so they would we
1111. 48:42want you to develop some training
1112. 48:43materials oh yeah because you're really
1113. 48:46really good and we want meet the best
1114. 48:47people and we want you to train the new
1115. 48:49employees oh yeah I'd like to do that
1116. 48:51and they'll work triple extra hard just
1117. 48:53for
1118. 48:55that wow w so maslo actually use maslo
1119. 48:59but maslo even has a better
1120. 49:02part if I know where you are on masa's
1121. 49:06hierarchy of
1122. 49:08needs I can
1123. 49:10tell what style of management to use on
1124. 49:14[Music]
1125. 49:15you so if I'm worried about your
1126. 49:18physical
1127. 49:20needs your physical needs think about
1128. 49:22elementary school
1129. 49:24kids you're worried that they're going
1130. 49:26to go to the B bathro in the right place
1131. 49:28you're worried they're going to eat
1132. 49:30you're worried about having them drink
1133. 49:33water what about people in prison you're
1134. 49:37worried that they're gonna not kill each
1135. 49:39other you're worried that they're not
1136. 49:41gonna you you focus everything you're
1137. 49:44focusing on all their their basic needs
1138. 49:46first that's the most important thing
1139. 49:49autocratic and it works really well can
1140. 49:51you imagine a third grade class where
1141. 49:53the teacher doesn't show up one day I'm
1142. 49:56just the third graders run around do
1143. 49:58whatever they want to do they did that
1144. 50:00experiment with me when I was in fourth
1145. 50:01grade the teacher says today we're going
1146. 50:03to be G the teacher's going to be gone
1147. 50:04just to see what happened show you guys
1148. 50:06what
1149. 50:07happened it was a
1150. 50:09mess it was fun that one day the next
1151. 50:13week we were cleaning up after that
1152. 50:16whole yeah it was just chaos right
1153. 50:19doesn't really work next one if I'm
1154. 50:21worried about
1155. 50:23your safety
1156. 50:26safety which one of these is the best
1157. 50:29for safety I'll give you a hint safety
1158. 50:33rules please remain seated in your in
1159. 50:36your seat till the plane comes to
1160. 50:38complete stop why are they doing that
1161. 50:41safety rules well it's stupid they're
1162. 50:43only going 10 miles an hour it's a
1163. 50:45safety Rule and people have died because
1164. 50:48they stood up to get their stuff ahead
1165. 50:50of time it just it happens right right
1166. 50:54now the next one is
1167. 50:57social which one of these is a
1168. 50:59popularity
1169. 51:03contest so popularity having a boss your
1170. 51:07boss needs Charisma to be
1171. 51:09liked you Democratic works pretty well
1172. 51:13right now if you have a job title that
1173. 51:15needs a democratic supervisor but
1174. 51:17they're not they don't have any
1175. 51:19Charisma not going to be as effective is
1176. 51:23it now
1177. 51:29esteem which one works with esteem seah
1178. 51:32hooks seah hooks Seahawks won the World
1179. 51:36Series sorry the Super Bowl you can tell
1180. 51:40I'm not a sports person can't you they
1181. 51:42won the Super Bowl yes our team won W
1182. 51:45our team I'm so proud of our team I'm
1183. 51:47gonna wear that Seahawk thing all over
1184. 51:49my but by the way it's an osprey that's
1185. 51:52not a hawk it's an osprey and it eats
1186. 51:54fish ospre eat fish Google it if you
1187. 51:57don't believe me but that's
1188. 51:58participative our team beat your
1189. 52:03team and then the last one is
1190. 52:07self-actualization people do it because
1191. 52:09they like to do it do you need to
1192. 52:11supervise me while I play my saxophone
1193. 52:13for my ugly
1194. 52:14cat no free
1195. 52:18Ray well pretty cool pretty cool so I
1196. 52:21get people and they say but Andy this
1197. 52:24stuff's all weird the way you get
1198. 52:27employees is you pay them you give them
1199. 52:30money all this other stuff doesn't mean
1200. 52:33anything it's the money is what I'm
1201. 52:35there for show me the
1202. 52:38money actually you're wrong if you think
1203. 52:41that's it you think oh the more I pay
1204. 52:43somebody the more they're G the better
1205. 52:45job they're going to do it does not work
1206. 52:48that way and to understand this you need
1207. 52:50to understand this guy his name is
1208. 52:53herberg now depending on which textbook
1209. 52:55you're using either it's called the
1210. 52:57herberg two-factor theory or the hburg
1211. 53:01hygiene motivator Theory they're the
1212. 53:04same Theory there's no difference
1213. 53:05between those it's just the different
1214. 53:07textbooks call it the two different
1215. 53:09things so the two Factor
1216. 53:12things
1217. 53:13herberg says that people are motivated
1218. 53:16by two
1219. 53:18things pain and pleasure that's it those
1220. 53:23are the two things that that put you in
1221. 53:25so he calls the pain
1222. 53:26he calls that hygiene or maintenance so
1223. 53:31you see it's called the hygiene
1224. 53:31motivator Theory hygiene
1225. 53:34maintenance and hygiene makes things
1226. 53:37stop
1227. 53:40hurting but once you stop the pain it
1228. 53:43doesn't do anything for
1229. 53:47instance let's say for instance you have
1230. 53:50to take the uh final exam sitting on a
1231. 53:53post right you're going to sit on a post
1232. 53:56right does that hurt well yeah that
1233. 54:00hurts right and by making you sit on a
1234. 54:02post your performance will go down
1235. 54:05because it
1236. 54:06hurts then we take that post away and we
1237. 54:09give you one of those little stools just
1238. 54:12you little three-legged thing right and
1239. 54:14you get to sit on that okay now it
1240. 54:17doesn't hurt as much but they're not
1241. 54:18comfortable there's no back support
1242. 54:19there's no anything right so your
1243. 54:21performance goes
1244. 54:22up then we take those stools away and we
1245. 54:25give you nice plastic chair your
1246. 54:28performance goes up because you're not
1247. 54:30in pain anymore then we take your chair
1248. 54:34away and we give you a solid gold chair
1249. 54:39and while you take the final exam you
1250. 54:40get to sit in this solid gold Throne
1251. 54:45chair what happens to your
1252. 54:48performance
1253. 54:49nothing nothing it doesn't I mean you
1254. 54:52might steal the chair but you really
1255. 54:55care that you're sitting in a golden
1256. 54:57chair as you're taking the fin no you
1257. 55:00you don't even care okay let's pretend
1258. 55:03this is an in-class in inperson class
1259. 55:06right and I'm in the front and I decide
1260. 55:08I'm going to stop
1261. 55:10bathing hygiene I'm not gonna I'm not
1262. 55:12going to take a shower or anything for
1263. 55:14the rest of the quarter okay and I'm
1264. 55:17walking around and I'm smelling I'm
1265. 55:19stinking mad right what's going to
1266. 55:22happen to your
1267. 55:23performance it goes down because you're
1268. 55:26going to go
1269. 55:28get get away from me right because but
1270. 55:31your performance goes down it hurts
1271. 55:32doesn't it it's hygiene that's why
1272. 55:34Herzberg it's a good name is it Herz
1273. 55:37herberg yeah so then I decided okay I'm
1274. 55:39gonna take a bath once a week what is
1275. 55:43going to happen to your performance as I
1276. 55:45take a bath once a week it's going to go
1277. 55:47up isn't it because maybe I don't smell
1278. 55:49so great at the end of the week but at
1279. 55:52least it's not like before where makes
1280. 55:55your eyes water being in the same
1281. 55:57building with me okay then I decide well
1282. 56:00you know what I'm gonna do an experiment
1283. 56:01I take a shower once a
1284. 56:04day what happens to your performance it
1285. 56:07goes up even more doesn't it that makes
1286. 56:09a lot of sense but you know what I
1287. 56:12really care about your you you doing
1288. 56:14well in my classes and so now I'm going
1289. 56:16to take eight showers every
1290. 56:20day what does that do to your
1291. 56:24performance nothing turn into a
1292. 56:27prune but that's it right it has no
1293. 56:30effect on your on your your performance
1294. 56:33right think if you have a headache and I
1295. 56:35give you an aspirin for your headache
1296. 56:39that makes your he your headache might
1297. 56:40go away or you still get a little bit I
1298. 56:42give you two aspirin right now your
1299. 56:45headache's pretty much gone I give you
1300. 56:4715 aspirin well you die so you see once
1301. 56:52it gets to a certain point it doesn't
1302. 56:53help so examples of um hygiene would be
1303. 56:56like job
1304. 56:58security insurance right so how much
1305. 57:01Insurance do you need right you need
1306. 57:04enough so you're not scared about
1307. 57:06getting
1308. 57:07sick but do you need to have the best
1309. 57:09insurance the you know this insurance
1310. 57:12will pay for everything well be nice
1311. 57:14you're not gonna say no I don't want
1312. 57:15that insurance but at the same time is
1313. 57:17it really smart for the company to spend
1314. 57:19their money on
1315. 57:22insurance I mean to a certain level
1316. 57:24there is to stop the pain but after that
1317. 57:26sick leave same thing which would you
1318. 57:29rather work at a company that gives you
1319. 57:30two weeks of sick sick leave or a
1320. 57:32company that gives you two months of
1321. 57:33sick leave well take the two months
1322. 57:37okay
1323. 57:39but are you going to work any extra
1324. 57:42harder for that extra sick leave yeah
1325. 57:44then I'll cash it out no they're not
1326. 57:45gonna let you cash it out you just have
1327. 57:48it it's there in case you get
1328. 57:50sick so here's where get you say well I
1329. 57:53knew all this stuff here's where it gets
1330. 57:55really interesting
1331. 57:56herberg says
1332. 57:58salary is a hygiene
1333. 58:03Factor salary is a hygiene fact so you
1334. 58:06talk to any teachers teachers always
1335. 58:08love to take you know what we're not
1336. 58:10paid very well we get bad pay we she be
1337. 58:13pay more okay okay then why are you
1338. 58:17teaching if it's if the pay is so bad
1339. 58:20right well it's it's bad but it's okay
1340. 58:23well we get really good sick leave we
1341. 58:24get really good insurance we have job
1342. 58:27security I have what's called I'm what's
1343. 58:28called tenured which means I've got to
1344. 58:31do something really really really really
1345. 58:32really really bad to get fired I've got
1346. 58:36great working conditions right when I'm
1347. 58:38teaching in in person if I'm G to have a
1348. 58:40bad day I can put up a video if I want
1349. 58:43to right I can do work on a team project
1350. 58:46I mean there's all sorts of people say
1351. 58:48teaching is a is everybody wants this
1352. 58:50job because it's a great job right but
1353. 58:53the salary is not so good we they should
1354. 58:56pay us more think about this if they
1355. 59:00paid me more would I become a better
1356. 59:03teacher oh yeah you
1357. 59:05will no I wouldn't I wouldn't yeah yeah
1358. 59:09you would no I wouldn't so think of it
1359. 59:12this way let's say that you have a job
1360. 59:17and the job you should be paid
1361. 59:19$40,000 a year that's what you should
1362. 59:22get for this job if I pay you 30
1363. 59:26does that
1364. 59:27hurt yes it hurts and what is going to
1365. 59:31happen to your performance if I pay you
1366. 59:3330 when you know you should get 40 it's
1367. 59:36going to go down isn't it because it
1368. 59:38hurts and your performance will go up as
1369. 59:42I increase your
1370. 59:44salary yeah yeah well right until I get
1371. 59:47to
1372. 59:4840 but what if I decide I'm going to pay
1373. 59:51you
1374. 59:53$80,000 will you work harder you say oh
1375. 59:56yeah I'll work harder no you won't yeah
1376. 59:58I will I'll work double hard for that
1377. 1:00:0080,000 no you won't what will happen is
1378. 1:00:03you might your performance might go up
1379. 1:00:05for a little bit but then it's going to
1380. 1:00:07go back down to where they were at
1381. 1:00:10everybody else's at 40 even though
1382. 1:00:11you're paid 80 no I'll work harder no
1383. 1:00:15you won't you'll work harder for maybe a
1384. 1:00:16short period of time but after a while
1385. 1:00:18you'll forget about that you forget
1386. 1:00:20about your your salary right nobody
1387. 1:00:23thinks about their salary on a daily
1388. 1:00:25basis maybe somebody does but most
1389. 1:00:27people don't most people go after it
1390. 1:00:30doesn't hurt any longer you really don't
1391. 1:00:32care about it you don't think about it
1392. 1:00:35so the school how much should the school
1393. 1:00:37pay
1394. 1:00:38us they should pay us what they can get
1395. 1:00:42us
1396. 1:00:42for and would now if they say Andy do
1397. 1:00:46you want would you like to have a raise
1398. 1:00:47I'll say sure we're not paid well
1399. 1:00:51enough
1400. 1:00:53but uh would I really be a better
1401. 1:00:55teacher
1402. 1:00:57no so you say money doesn't make people
1403. 1:00:59work harder it makes you work less hard
1404. 1:01:02but it only gets you to a certain level
1405. 1:01:05okay well I'll work harder for more
1406. 1:01:07money you will but not for
1407. 1:01:10salary herberg says you're motivated by
1408. 1:01:13pain and by
1409. 1:01:16pleasure pleasure is called motivator so
1410. 1:01:19his theory is called the two Factor
1411. 1:01:21Theory or the hygiene motivator Theory
1412. 1:01:23motivators make you feel good good it's
1413. 1:01:27something that you feel good about and
1414. 1:01:31as you to to make yourself feel good you
1415. 1:01:33will do it
1416. 1:01:34more so one of them is recognition they
1417. 1:01:38say if you work real hard you can be a
1418. 1:01:41senior associate professor so you can be
1419. 1:01:45an associate professor you can work real
1420. 1:01:47hard and you can be a senior associate
1421. 1:01:50I'm a senior associate professor does
1422. 1:01:52that feel good sure you go to a lot of
1423. 1:01:54banks
1424. 1:01:56you talk to the Checker the teller they
1425. 1:01:58say can I talk to the to the to the
1426. 1:02:01manager here and a person will come out
1427. 1:02:03and say hi I'm the vice president of
1428. 1:02:05this Bank how may I help you today okay
1429. 1:02:08he's a teller they put Vice they love to
1430. 1:02:11put vice president on those cards like
1431. 1:02:14here's my business card vice president
1432. 1:02:17of the of the bank they're not the vice
1433. 1:02:19president but it sounds cool doesn't it
1434. 1:02:21wouldn't you rather be called VI vice
1435. 1:02:23president than tell her nothing wrong
1436. 1:02:25with the
1437. 1:02:27which would you rather be called would
1438. 1:02:29you rather be called a millionaire or a
1439. 1:02:32billionaire I'd rather be called a
1440. 1:02:35billionaire employee of the month I work
1441. 1:02:38really hard because it feels good I got
1442. 1:02:39my picture up at the Taco
1443. 1:02:41Bell you know we talked about ribbons
1444. 1:02:44look I got some ribbons look at that
1445. 1:02:46here I almost died for this one here's
1446. 1:02:48where I got injured they gave me a
1447. 1:02:50ribbon because I lost my ear
1448. 1:02:58yeah
1449. 1:03:01advancement and then the last one though
1450. 1:03:03is commission that's paper for for
1451. 1:03:06perment so people in sales work really
1452. 1:03:10hard why do they work really hard
1453. 1:03:12because the more they work the more
1454. 1:03:15money they make salary you're stuck with
1455. 1:03:19it they don't care right here's what's
1456. 1:03:21fun at Belleview
1457. 1:03:24College gu who gets paid more the best
1458. 1:03:28teacher at Belleview college or the
1459. 1:03:29worst teacher at Belleview
1460. 1:03:32College just think we they're the same
1461. 1:03:36we get the same right if I absolutely
1462. 1:03:40stink at this
1463. 1:03:41class I get paid just as much as if I
1464. 1:03:45did a really good job there is no
1465. 1:03:48performance-based on this whatsoever
1466. 1:03:51well what about those student
1467. 1:03:52evaluations that we get to f
1468. 1:03:56those student evaluations I like reading
1469. 1:03:58my student evaluations I like reading
1470. 1:04:00them because it tells me what I can do
1471. 1:04:02to be a better
1472. 1:04:03teacher I've been teaching for almost 25
1473. 1:04:06years here at bellw College guess how
1474. 1:04:09many times I've had a uh supervisor
1475. 1:04:12talked to me about anything on those uh
1476. 1:04:15student
1477. 1:04:18evaluations it hasn't
1478. 1:04:20happened it has never happened right
1479. 1:04:23then why do we have student evaluations
1480. 1:04:24for one reason
1481. 1:04:26so you get to do the student evaluation
1482. 1:04:28if you don't like your teacher you get
1483. 1:04:29it all out oh yeah I got this person I'm
1484. 1:04:31gonna tell them all what I want to do
1485. 1:04:33now the the boss doesn't have to talk to
1486. 1:04:36you so you say I don't like the teacher
1487. 1:04:38did you put in the student evaluations
1488. 1:04:40oh yeah I told him okay good I'll read
1489. 1:04:44those now that's what that that's what
1490. 1:04:46those are for no I like them I I love
1491. 1:04:49read reading the valuations right but it
1492. 1:04:51doesn't the school that there's no
1493. 1:04:54performance-based
1494. 1:04:55right now if they said hey we're going
1495. 1:04:59to test your students and compare your
1496. 1:05:01students with other students and whoever
1497. 1:05:04students test
1498. 1:05:06higher gets more
1499. 1:05:08money
1500. 1:05:10then i' probably become a better teacher
1501. 1:05:12wouldn't I but right now there's no
1502. 1:05:14motivation for that haven't you had a
1503. 1:05:16teacher that's been wonderful haven't
1504. 1:05:18you had a teacher that's been terrible
1505. 1:05:21they don't care because there's no pay
1506. 1:05:22for performance okay so Commission
1507. 1:05:26now here's where it gets even
1508. 1:05:27weirder lots of companies so people in
1509. 1:05:31sales make a lot of money they do they
1510. 1:05:34can make huge amounts of money I know
1511. 1:05:36people who make over a million dollars a
1512. 1:05:38year in
1513. 1:05:40sales
1514. 1:05:42yeah
1515. 1:05:44and so people who that make a lot of
1516. 1:05:48money so the companies trying to think
1517. 1:05:51where I was going on that one so a lot a
1518. 1:05:54lot of times they they say hey you know
1519. 1:05:56what we're paying our sales people too
1520. 1:05:58much
1521. 1:05:58money so what they do is they cut
1522. 1:06:01Commission because they're paying a lot
1523. 1:06:03of money on
1524. 1:06:04commission they cut commission what's
1525. 1:06:07going to happen to your performance when
1526. 1:06:08you cut
1527. 1:06:09commission B goes down but we got to
1528. 1:06:12save some money here's what they should
1529. 1:06:14do they should reduce the salary but
1530. 1:06:18increase the
1531. 1:06:19commission but then we pay more no no no
1532. 1:06:22so you only get paid more you only pay
1533. 1:06:24more if they're performing if they don't
1534. 1:06:27perform so you should pay them a so
1535. 1:06:29sales usually they give you a small
1536. 1:06:32salary right barely livable salary
1537. 1:06:36people say look this is terrible salary
1538. 1:06:38because you make all the money on
1539. 1:06:39commissions right so what if you're sick
1540. 1:06:41for a
1541. 1:06:42week right you're not going to make any
1542. 1:06:45commission so now you have enough food
1543. 1:06:47enough money to pay for food so it
1544. 1:06:48doesn't hurt you don't
1545. 1:06:50starve but it's sure you want to get
1546. 1:06:52back to work don't you right and earn
1547. 1:06:54that Commission so companies what they
1548. 1:06:56do is they say well we'll just cut
1549. 1:06:58commission which causes your motivation
1550. 1:07:00to go down your performance to go down
1551. 1:07:02and then you're like well this comp this
1552. 1:07:04isn't any good they should do is cut
1553. 1:07:07some salary but increase the
1554. 1:07:12commission yeah that's what hburg says
1555. 1:07:15that's that's his
1556. 1:07:19idea w
1557. 1:07:27so there's another
1558. 1:07:30theory and this one is really weird this
1559. 1:07:33one goes is nothing like any of these
1560. 1:07:35other theories it sets by
1561. 1:07:38itself and to explain it to you I'm
1562. 1:07:41gonna tell you about what's called the
1563. 1:07:43Big Mac
1564. 1:07:45attack and it really happened to
1565. 1:07:48me and Big Max I saw Big Max assault
1566. 1:07:53people yeah the hamburger and I'll show
1567. 1:07:56you that next time thanks for coming
1568. 1:07:58have a nice day