Learn English Speaking Conversation Practice with Topic | At the Hotel 101 | Daily Conversations — Transcript

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1. 0:00English-speaking
2. 0:08[Music]
3. 0:15course good
4. 0:16morning welcome to Sunshine Hotel how
5. 0:20can I help you today good morning we
6. 0:23have a reservation for three the name is
7. 0:26Johnson let me check
8. 0:30yes I see your reservation here could I
9. 0:34have your ID
10. 0:35please sure here it is thank you how
11. 0:40many nights will you be
12. 0:42staying we'll be staying for five nights
13. 0:45great would you like a room with a big
14. 0:48bed and a sofa bed for your
15. 0:50child yes that sounds perfect do you
16. 0:54have any special
17. 0:56requests could we have a room with a
18. 0:58view of the beach let me
19. 1:01check yes we have a room with a beach
20. 1:04view fantastic thank you here are your
21. 1:09room keys you are in room
22. 1:12305 thank you is breakfast
23. 1:15included yes breakfast is from 7 to 10:
24. 1:19a.m. in the dining area on the ground
25. 1:22floor great and what time is checkout
26. 1:26checkout time is 12:00 p.m. can we get
27. 1:29some information about nearby
28. 1:32attractions of course we have
29. 1:34information in the
30. 1:36lobby we also suggest visiting the beach
31. 1:39and the local
32. 1:42market thank you so much for your help
33. 1:45you're welcome enjoy your stay can we
34. 1:49ask for extra pillows and
35. 1:51blankets yes I'll have them sent to your
36. 1:54room thanks and do you have a gym in the
37. 1:58hotel yes the gym is on the second floor
38. 2:01it's open 24
39. 2:03hours that's good to know is there a
40. 2:06swimming pool yes the pool is on the
41. 2:10rooftop it's open from 6:00 a.m. to 10
42. 2:13p.m. perfect if you need anything else
43. 2:18please call the front desk we'll do
44. 2:20thank you
45. 2:21Olivia have a wonderful stay
46. 2:27[Music]
47. 2:37good afternoon this is the front desk
48. 2:39how can I help you hi Matthew this is
49. 2:42Mrs Johnson from room 305 I'd like to
50. 2:45order some room service please sure Mrs
51. 2:49Johnson uh what would you like we'd like
52. 2:52two club sandwiches a Caesar salad a
53. 2:56bowl of fruit and three
54. 2:58lemonades okay anything else that's all
55. 3:02for the food your food will be sent up
56. 3:04to your room soon anything else I can
57. 3:07help with yes I have a few questions
58. 3:11sure go ahead is there a laundry service
59. 3:14in the hotel yes we have a laundry
60. 3:17service the bag and the former in your
61. 3:19closet fill it out and leave it for your
62. 3:22housekeeping great thank you can you
63. 3:25tell me about the gym the gym is on the
64. 3:28second floor and it's open all day and
65. 3:30night it has machines for running and
66. 3:35weights perfect what about the swimming
67. 3:38pool the pool is on the roof it's open
68. 3:41from 6:00 a.m. to 10: p.m. towels are
69. 3:44there that sounds nice does the hotel
70. 3:47have a bar yes there's a bar in the
71. 3:50lobby it's open from 5:00 p.m. to
72. 3:53midnight they have drinks and
73. 3:55snacks wonderful one last thing do you
74. 3:59have a spa
75. 4:01yes the spa is on the fourth floor it
76. 4:03has massages and
77. 4:06facials thank you so much for all the
78. 4:08help Matthew you're welcome Mrs Johnson
79. 4:11if you need anything else just call I
80. 4:14will have a Good Day YouTube
81. 4:19[Music]
82. 4:30good morning how can I help you today
83. 4:33good morning I'm staying in room 208
84. 4:37there's a problem with the heater in my
85. 4:39room I'm sorry to hear that can you tell
86. 4:43me what the problem
87. 4:44is the tap leaked all night I couldn't
88. 4:48sleep because of the
89. 4:50noise I'm very sorry for the trouble I
90. 4:54will ask someone to fix it right now it
91. 4:57needs to be fixed quickly or want to
92. 5:00change
93. 5:01rooms I understand I'll make sure
94. 5:04someone comes to fix it soon I'll be out
95. 5:08for a while when I come back I don't
96. 5:11want to hear any water noise in my room
97. 5:15I promise it will be
98. 5:17fixed thank you I hope it gets fixed
99. 5:20fast you're all welcome have a good day
100. 5:24you too
101. 5:26goodbye goodbye
102. 5:38hello this is Christine from the front
103. 5:40desk we have a leaking tap in room
104. 5:44208 can you send someone to fix it right
105. 5:47away sure Christine I'll send someone up
106. 5:51now thank you the guest is very upset so
107. 5:54please be quick understood we're on it
108. 5:59[Music]
109. 6:03hello again is the tap fixed now yes
110. 6:07ma'am the repair team has fixed the
111. 6:10problem the tap should not leak
112. 6:12anymore good thank you for fixing it
113. 6:16fast you're welcome I hope you enjoy
114. 6:19your stay now I will thanks
115. 6:23again have a nice day you too goodbye
116. 6:29[Music]
117. 6:38[Applause]
118. 6:39good morning this is the City hotel how
119. 6:42can I help you good morning I have a
120. 6:45room booking but I need to cancel it I'm
121. 6:48sorry to hear that is there a problem
122. 6:51not really I have a new plan for that
123. 6:53day so I can't come I understand can I
124. 6:57have your booking number please yes it
125. 7:00is 1 2
126. 7:02345 thank you uh can I get your name
127. 7:06please my name is Michael Johnson thank
128. 7:09you Mr Johnson I see your booking here
129. 7:13yes that's right I'll cancel your
130. 7:15booking now you'll get a confirmation
131. 7:18email soon thank you for your help
132. 7:21you're welcome have a good
133. 7:24[Music]
134. 7:27day good Morning Sun Sunshine Hotel how
135. 7:30can I help you good morning I would like
136. 7:34to book a room
137. 7:36please sure may I have your name please
138. 7:40my name is Sarah
139. 7:42Brown thank you Miss Brown when would
140. 7:44you like to stay from June 15th to June
141. 7:4920th let me check if we have a room one
142. 7:52moment
143. 7:53please yes we have a room would you like
144. 7:56a single or a double room a double room
145. 7:59please great your booking is for June
146. 8:0215th to June 20th in a double room is
147. 8:05that
148. 8:06correct yes that's
149. 8:08correct can I have your contact number
150. 8:11please it is
151. 8:1455512
152. 8:1634 thank you your booking confirmed
153. 8:19you'll get an email soon thank you very
154. 8:22much you're welcome have a great day
155. 8:26thank you you too
156. 8:41good morning Mr Wilson are you ready to
157. 8:43check out yes I am thank you may I have
158. 8:47your room number please it's room
159. 8:51305 thank you I will check your bill now
160. 8:55one moment please sure take your time
161. 9:03your total is $500 how would you like to
162. 9:06pay I'll pay by credit card great can I
163. 9:10have your card please here it
164. 9:15is thank you Mr Wilson here is your
165. 9:19receipt thank you you're welcome before
166. 9:22you leave may I ask for your
167. 9:25feedback of course overall my stay was
168. 9:28very nice
169. 9:30that's great to
170. 9:32hear the room was clean and
171. 9:35comfortable thank you our cleaning team
172. 9:38will be happy to hear that the breakfast
173. 9:41was tasty with many choices I'm glad you
174. 9:45liked it the staff was always friendly
175. 9:48and helpful we appreciate your kind
176. 9:51words but there was one thing I didn't
177. 9:54like oh I'm sorry to hear that what was
178. 9:58it the Wi-Fi in my room was quite weak
179. 10:02I'm sorry for the trouble I suggest the
180. 10:05hotel make the Wi-Fi stronger in the
181. 10:07rooms thank you for your suggestion we
182. 10:10will work on it overall I had a great
183. 10:13stay and we'll tell others about this
184. 10:15hotel thank you very much Mr Wilson we
185. 10:18hope to see you again thank you goodbye
186. 10:22goodbye have a safe trip
187. 10:30[Music]
188. 10:40hello welcome to Seaside in how can I
189. 10:42help you today hi we'd like to book a
190. 10:46room for two nights please certainly do
191. 10:49you prefer a room with a SE view or a
192. 10:52City View oh a c view sounds
193. 10:57lovely great choice let me check if we
194. 11:00have one
195. 11:04available we have a CV room ready would
196. 11:07you like breakfast included yes please
197. 11:10that' be
198. 11:11perfect the room includes free Wi-Fi and
199. 11:14access to the pool oh that sounds great
200. 11:17how much is the rate per night it's $150
201. 11:21per night including all
202. 11:23taxes perfect we'll take it I'll need a
203. 11:26photo ID and a credit card please
204. 11:29thank
205. 11:33you you're all set here's your key card
206. 11:36room 204 on the second floor uh could
207. 11:40you recommend any good restaurants
208. 11:43nearby sure for seafood I recommend the
209. 11:46ocean's plate it's just a 5minute walk
210. 11:49from
211. 11:51here and if you like hiking there's a
212. 11:53trail near the lighthouse it has
213. 11:56beautiful
214. 11:57views that sounds perfect
215. 12:00we'll definitely check it out thank you
216. 12:02for your help my
217. 12:05pleasure if you need more information or
218. 12:07help just ask enjoy your stay thank you
219. 12:11we
220. 12:20[Music]
221. 12:22will excuse me the air conditioner in my
222. 12:25room isn't working and it's very hot
223. 12:29I'm very sorry to hear that Mr Bob I'll
224. 12:32check it right now I need this fixed now
225. 12:35or I want my money back I'm sorry but
226. 12:38all our rooms are full tonight I can't
227. 12:40give you another room this is not okay I
228. 12:45understand can you wait a few minutes
229. 12:47for our repair person to
230. 12:49come wait I don't want to
231. 12:53wait I can give you a 50% discount for
232. 12:56tonight to say sorry for this a
233. 13:00discount well I guess that's something
234. 13:03how soon can they get here I'm calling
235. 13:06them now they should be here very soon
236. 13:09please hurry this has really ruined my
237. 13:12evening I'm very sorry again uh please
238. 13:15enjoy a free drink while you wait that's
239. 13:18fine for now thank you for helping me
240. 13:20with this you're welcome and again I'm
241. 13:23very sorry for the problem if you need
242. 13:26anything else just let us know
243. 13:29[Music]
244. 13:33hi this is Helen at the front desk we
245. 13:35have a problem with the air conditioner
246. 13:37in room 304 can you come check it right
247. 13:40now yes Helen I'll be there in about 15
248. 13:44minutes thank you Sam the guest is very
249. 13:47upset so please hurry got it I'm
250. 13:51bringing my tools and I'll head there
251. 13:53now
252. 13:56[Music]
253. 14:00I'm at room 304 can you open the door
254. 14:04yes please come in it's really hot in
255. 14:08[Music]
256. 14:09here I see the problem give me a few
257. 14:13minutes and I'll fix it for you please
258. 14:16be quick it's too
259. 14:18[Music]
260. 14:21hot I'm almost done just replacing a
261. 14:24broken part will it work now yes that
262. 14:28should do it let's turn it on and
263. 14:34check oh there's the cold air thanks for
264. 14:37fixing it so fast no problem glad I
265. 14:41could help if you need anything else
266. 14:44just let the front desk now I will
267. 14:47thanks
268. 14:47[Music]
269. 14:56again good morning how can can I help
270. 14:59you today hi Robin uh can you help us
271. 15:03get a taxi to the Oldtown sure I'll call
272. 15:06one now it should be here in a few
273. 15:09minutes thank you how long will it take
274. 15:12to get there it's about 20 minutes if
275. 15:16there's no traffic okay uh while we wait
276. 15:19could you tell us about the hotel's
277. 15:21facilities of course we have a gym a spa
278. 15:25an indoor pool and a movie room a movie
279. 15:29room that sounds fun what movies do you
280. 15:32show we change the movies each week
281. 15:35tonight it's a comedy that's great what
282. 15:39about food here we have two restaurants
283. 15:43one has local food and the other has
284. 15:45International
285. 15:46dishes sounds delicious we'll try them
286. 15:49for sure if you need ideas for the old
287. 15:52town just ask me yes please what do you
288. 15:56recommend for a day there you can visit
289. 15:59at the Museum the art gallery and the
290. 16:01Botanical Garden are there any festivals
291. 16:04or
292. 16:05markets this weekend there's a craft
293. 16:07Market with local art it's very popular
294. 16:12oh that sounds perfect thanks for the
295. 16:14tips I'm here to help enjoy your day and
296. 16:18let me know if you need
297. 16:22more looks like our taxi here thanks for
298. 16:25all your help Robin you're welcome have
299. 16:28a great day and ask if you need anything
300. 16:31[Music]
301. 16:40else good morning Bob did you enjoy your
302. 16:44stay well except for the air conditioner
303. 16:47problem it was relaxing thank you great
304. 16:50to hear and sorry again for the problem
305. 16:53are you ready to check out now yes I
306. 16:56think I've packed everything could you
307. 16:59please confirm your room number it's
308. 17:01room
309. 17:03304 thank you let me print your bill
310. 17:06sure go
311. 17:10ahead here's your bill please check it
312. 17:13to make sure all charges are correct the
313. 17:1650% discount is
314. 17:18included everything looks good can I pay
315. 17:21by credit card yes I can take your card
316. 17:24when you're ready here you go processing
317. 17:28now
318. 17:30and it's all set here's your receipt
319. 17:33thank you goodbye thank you for staying
320. 17:36with us hope to see you
321. 17:39[Music]
322. 17:48again good morning
323. 17:51Anita good morning
324. 17:53Lucas how's it
325. 17:55going I have a feeling that something is
326. 17:58going to happen happened
327. 17:59today why do you think that I don't know
328. 18:03it's just my gut
329. 18:05feeling don't worry it's going to be
330. 18:08okay I hope
331. 18:11[Music]
332. 18:18so good morning how may I help
333. 18:21you I am a guest calling from room 703
334. 18:25my TV remote is not working
335. 18:29could you please describe your problem
336. 18:30in
337. 18:31detail I haven't been able to use the
338. 18:34control since last night every time I
339. 18:36want to change the channel I have to run
340. 18:39back and forth and press the
341. 18:40button this makes me very upset please
342. 18:44get someone to fix it right
343. 18:46away I'm sorry for the inconvenience I
344. 18:49will send the technician up to you right
345. 18:52away all right thank you
346. 18:58excuse
347. 19:00me hello sir how may I help
348. 19:03you I'm a guest of room 6:15 my room is
349. 19:07right next to an
350. 19:09elevator yes I remember is there
351. 19:11something
352. 19:12wrong last night I kept hearing loud
353. 19:15talking
354. 19:17nearby not only that but the sound of
355. 19:20the elevator moving is also annoying me
356. 19:23and I don't understand what's wrong with
357. 19:25your hotel the staff kept moving
358. 19:27furniture all
359. 19:29day the noise of all these things is
360. 19:32very disturbing to me makes it
361. 19:34impossible to
362. 19:36sleep I am sorry to hear
363. 19:39that but yesterday the staff of the
364. 19:41hotel did not move the furniture maybe
365. 19:44they were just moving the luggage for
366. 19:46guests I don't need to know I want to
367. 19:49change the room
368. 19:51immediately I'm so sorry for the bad
369. 19:53experience you went through but there
370. 19:55are no rooms available now
371. 19:58so how are you going to solve this
372. 20:00problem I didn't pay my money to put up
373. 20:02with all this
374. 20:03noise I want to speak to the
375. 20:07manager please calm down
376. 20:09sir please sit in the lobby over there
377. 20:12and wait for a few minutes I will
378. 20:13contact the manager to come see you
379. 20:15right
380. 20:16away okay make it
381. 20:22quick excuse
382. 20:24me hello Madam how may I help you
383. 20:29yesterday after I returned to my
384. 20:31room I went to the bathroom to turn on
385. 20:34the hot water but no matter how I tried
386. 20:37it never started
387. 20:39working so last night I had to take a
388. 20:42cold
389. 20:44shower have you turned the faucet to Red
390. 20:48mode I turned it up but it still doesn't
391. 20:52work I see may I have your name and room
392. 20:55number
393. 20:56please my name is Iana lorder I'm in
394. 21:00room
395. 21:01402 please send someone up to check it
396. 21:05quickly yes I will contact a technician
397. 21:08to fix it as soon as
398. 21:10possible and one more thing my husband
399. 21:13and I will be checking out one day
400. 21:15earlier than
401. 21:17scheduled I have received the
402. 21:19information please wait for a few
403. 21:22[Music]
404. 21:27minutes ah there there's a person
405. 21:29checking out so now there's an available
406. 21:31room for me
407. 21:33right yes that's
408. 21:36correct please wait until I complete the
409. 21:38checkout procedures for the guests in
410. 21:40room 402 I will help you to change your
411. 21:44room finally please hurry
412. 21:47up the procedure has been completed our
413. 21:50staff will check and clean the room
414. 21:52after you return the key to the current
415. 21:54room you can move to room
416. 21:56402 sure thank you
417. 21:59[Music]
418. 22:05you hello Lavender Hotel speaking how
419. 22:08may I help
420. 22:09you hi I made a reservation at the hotel
421. 22:13on Thursday but now I have an emergency
422. 22:16so I want to change the check-in date to
423. 22:20Saturday may I have your name
424. 22:22please sure my name is Emma I have
425. 22:26booked a double bedroom
426. 22:29is it Mrs Emma Lopez you have booked a
427. 22:32double bedroom for Thursday the check-in
428. 22:34time is 11:00 a.m. let me confirm if the
429. 22:37information is
430. 22:39correct right but now I want to change
431. 22:42the check-in
432. 22:43time I can't come on Thursday because of
433. 22:46some personal reasons I want to switch
434. 22:49from Thursday to
435. 22:51Saturday yes I understand your
436. 22:55situation but according to the original
437. 22:58registration schedule you only booked
438. 23:00for 2 days Thursday and Friday for that
439. 23:03reason the room was already booked by
440. 23:05another guest on
441. 23:07Saturday if so there's no need to book
442. 23:10that specific room you can give me
443. 23:12another room on Saturday as long as
444. 23:15there's a room on Saturday for
445. 23:18me yes but it is High season right now
446. 23:21so our Superior rooms are all fully
447. 23:23booked there are no available rooms
448. 23:26left so how to fix
449. 23:31this we still have a few Deluxe rooms as
450. 23:35a solution I suggest you upgrade your
451. 23:37room would you like to upgrade to a
452. 23:39deluxe
453. 23:40room how much is a deluxe room per
454. 23:44night the price is
455. 23:46$350 per
456. 23:48night that's too
457. 23:51expensive this room has many incentives
458. 23:54you will have free breakfast and free
459. 23:56laundry
460. 23:58if you use spa services you will have a
461. 24:0050%
462. 24:02discount you can also use the swimming
463. 24:04pool and Sports Club for
464. 24:07free all right then I'll change to a
465. 24:10deluxe
466. 24:11room okay Mrs Emma your reservation has
467. 24:14been made one Deluxe double room you
468. 24:18will have an early check-in at 11:00
469. 24:20a.m. on the 18th of
470. 24:22March thank
471. 24:24you I am glad that I could help do you
472. 24:27need any other
473. 24:29information that's enough thank
474. 24:32you that's my
475. 24:41pleasure hi welcome to the Lavender
476. 24:44Hotel how may I help
477. 24:46you I've booked the
478. 24:48room may I have your name
479. 24:51please I'm William
480. 24:54Smiths and may I see your ID please
481. 24:58sure here you
482. 25:00are okay let me
483. 25:04check I'm sorry I couldn't find your
484. 25:07information on the booking
485. 25:09list no way I already made a
486. 25:13reservation could you check it again sir
487. 25:15I couldn't find your reservation
488. 25:17here I've checked many times
489. 25:21already please check once
490. 25:24again okay let me see
491. 25:28ah I went to the wrong Hotel the hotel I
492. 25:32booked was Rose
493. 25:33Hotel
494. 25:36[Music]
495. 25:43sorry you look tired Anita how was your
496. 25:46day super busy during the whole day I
497. 25:50met a bunch of people who came to
498. 25:52complain my feeling in the morning was
499. 25:54right what a full of problems day
500. 25:58the working hours are almost over you
501. 26:00can go home to rest tomorrow will be a
502. 26:02beautiful
503. 26:04day thank you I hope
504. 26:06[Music]
505. 26:11so don't forget to practice your English
506. 26:13every day to improve your English
507. 26:16level watch the video for one
508. 26:19week try to think and speak in English
509. 26:21every
510. 26:22time listen and repeat the lesson out
511. 26:25loud to improve your listening and
512. 26:27speaking skills fast
513. 26:29thanks for watching please give us a
514. 26:31like share and comment click here for
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516. 26:37[Music]
517. 26:46[Music]