La prospection téléphonique — Transcript

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1. 0:06Stocking Box. Hello.
2. 0:07Hello Mrs. Faim, Perform in Index
3. 0:09Company. Could I speak to Mrs. Branchu,
4. 0:12please? What is it
5. 0:13about?
6. 0:13About our offer.
7. 0:15Your offer of what?
8. 0:16Our offer of solutions.
9. 0:17A solution to what? A solution to Mrs.
10. 0:19Branchu's prerogative. Could I speak to
11. 0:21her, please? Do
12. 0:22you know her personally?
13. 0:23No. Yes. Anyway, we're going to get to
14. 0:25know each other, so that's why I'm
15. 0:26calling her. Could I...What's
16. 0:27her first name?
17. 0:28Your first name? Yes. Uh, uh,
18. 0:31Catherine,
19. 0:32no, it's Monique. That's it, that's it,
20. 0:34it's Monique. Can I speak to her,
21. 0:35please?
22. 0:35No, I'm sorry. Today, she's absolutely
23. 0:37rushed.
24. 0:38Oh really? Can I speak to her between
25. 0:39meetings, perhaps? No,
26. 0:40no, there are no meetings today. It's
27. 0:42all happening. It's happening all
28. 0:43happening.
29. 0:43Okay. At the end of the day, is that
30. 0:44possible? At the end of the day?
31. 0:45No, at the end of the day, she finishes
32. 0:46very late.
33. 0:47Oh, well, I finish late too. What time
34. 0:48can I call her?
35. 0:49No, because when she finishes late,
36. 0:50she's tired. When she's tired, she's
37. 0:51angry. Don't you want her to get angry?
38. 0:53No, no, I don't want her to get angry.
39. 0:54Very well. So, I'll give you the
40. 0:55procedure. First, you're going to write
41. 0:57her an email. About what?
42. 0:59Yes, yes.
43. 1:00So, contact, uh,
44. 1:02no, not contact, not contact. Can I
45. 1:03have her direct email, please?
46. 1:04Okay, so admin.
47. 1:06Oh, no, no, neither contact nor admin.
48. 1:07I can have her direct email, her first
49. 1:08name. I'm
50. 1:09sorry, sir, absolutely sorry, but those
51. 1:11are the only two email addresses we
52. 1:13have at your disposal.
53. 1:14Okay, okay, very well. Okay, listen,
54. 1:16I'll call you back, thank you, ma'am.
55. 1:17Very well. Thank you. Have a nice day.
56. 1:19Goodbye.
57. 1:24Stock inbox. Hello. Hello Fim Perform
58. 1:26index for Mrs. Branchu please.
59. 1:27We spoke earlier.
60. 1:28Yes, we spoke earlier. Can I see her
61. 1:30please?
62. 1:30So, she received your email.
63. 1:32Okay, great.
64. 1:33So, she'll call you back.
65. 1:35Okay, but that's why I'm calling her.
66. 1:36Why? There's no point in her calling me
67. 1:37back. I'm calling back for him.
68. 1:39No, but she'll reply to your email to
69. 1:40tell you when to call her. So,
70. 1:41no, but that's why I'm calling her,
71. 1:42there's no point in her replying to me.
72. 1:43I
73. 1:44No, but now, she can't talk to you
74. 1:45right now. That's not possible. First,
75. 1:46she replies to the email and then we'll
76. 1:47tell each other when we're talking so
77. 1:48that we can talk. But that's
78. 1:49precisely why, there's no point in her
79. 1:50writing to me. I'll talk to her, okay?
80. 1:52I'm here, okay.
81. 1:53Well no, she's not here. First of all,
82. 1:56she says when she's available. She's
83. 1:57not available. So
84. 1:58she's not available right now. She's
85. 2:00not available.
86. 2:01No, she's not available.
87. 2:02Okay.
88. 2:03So we're waiting for someone to respond
89. 2:04to the email.
90. 2:04Okay. Okay, very good. I'll call back.
91. 2:06If you want to insist, you can send a
92. 2:08letter to the head office.
93. 2:09Oh no, I didn't send a letter. No, no,
94. 2:10but I'll call back. Thank you, ma'am.
95. 2:11As you wish.
96. 2:12Thank you. Have a
97. 2:13nice day. Goodbye.
98. 2:19Stock
99. 2:19inbox. Hello.
100. 2:20Hello Fim Perform index for Mrs.
101. 2:22Branche. Definitely. Yes, I do. Yes. Is
102. 2:24she available? Can I speak to her
103. 2:26please?
104. 2:27So, she read your offer very carefully
105. 2:29and unfortunately she's not interested.
106. 2:31Ah, but it's because she's not
107. 2:32interested that I wanted to speak to
108. 2:32her. Can I speak to her please?
109. 2:34No, but it's because she's not
110. 2:34interested that she doesn't want to
111. 2:35speak to you.
112. 2:36But it's because she doesn't want to
113. 2:37talk to me that I want to talk to her.
114. 2:37Can I talk to her please?
115. 2:38No, but it's because she doesn't want
116. 2:39to talk to you that she doesn't want to
117. 2:40talk to you. It's
118. 2:41complicated if she doesn't want to talk
119. 2:42to me, it's
120. 2:42complicated. There's one who wants to
121. 2:43talk, the other who doesn't want to
122. 2:44talk.
123. 2:45Well, then I can talk to her to get
124. 2:46through.
125. 2:46No, she doesn't want to talk to you.
126. 2:47We're at an impasse here.
127. 2:48Oh yes. No, but now it's not possible
128. 2:51to talk to her. No, it's not possible.
129. 2:54Okay, are
130. 2:55you having a good day?
131. 2:57Wait, are you madam? I'm
132. 2:59Mrs. Branchu.
133. 3:00Ah, you're Mrs. Branchu. Ah, well, why
134. 3:01didn't I say it before? Have a
135. 3:02nice day.
136. 3:03Hello madam? No, wait. Touch a why
137. 3:11ain't no sitting down when I get in the
138. 3:13zone.