Introducing Flowable Agentic Case Platform | Flowable | 2026 — Transcript

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1. 0:00AI agents are effective, most of the
2. 0:02time. But most of the time isn't good
3. 0:05enough. Not for a bank approving a loan.
4. 0:08Not for an insurer settling [music] a
5. 0:09claim.
6. 0:11When an agent acts on real customers and
7. 0:13real money, usually right is a
8. 0:16liability.
9. 0:17So the question isn't whether to use AI
10. 0:19[music] agents, it's how to use them
11. 0:21without losing control.
12. 0:23Here's how Flowable goes about it.
13. 0:26Say, a customer applies to open a
14. 0:28business bank account. Reaching a
15. 0:31decision pulls in people, documents, and
16. 0:33systems. Reviewers make the judgment
17. 0:35calls. Documents are checked. Systems
18. 0:38look up and verify the data.
19. 0:41It moves through stages until it reaches
20. 0:43an outcome.
21. 0:44And every step and everyone that touches
22. 0:47it is recorded.
23. 0:50Flowable calls this a case. And
24. 0:52businesses have worked this way forever.
25. 0:55Flowable makes it something you can
26. 0:56model, [music] run, and govern in one
27. 0:58place.
28. 1:00Some of that work is routine.
29. 1:02The same input always leads to the
30. 1:04[music] same answer.
31. 1:05That doesn't need AI at all. It just
32. 1:08runs on its own, the same way every
33. 1:10[music] time.
34. 1:12The judgment work is where AI helps.
35. 1:15So Flowable brings agents in as
36. 1:17specialists, each for one job.
37. 1:20One reads the incoming documents and
38. 1:22pulls out the details.
39. 1:24One runs the background checks, seeing
40. 1:26only the fields it needs.
41. 1:29One checks the application against your
42. 1:31policies and sites them.
43. 1:33Every agent gets only the data it should
44. 1:36and executes on the task it has.
45. 1:39And any high-stakes calls, like the
46. 1:41final sign-off, always wait for a human.
47. 1:45And this is just the start.
48. 1:47Flowable orchestrates agents, flows, and
49. 1:50cases together [music] at the scale your
50. 1:52business actually runs.
51. 1:55The case is your business logic, your
52. 1:57rules, your way of doing things.
53. 2:00It's what makes you different, and it
54. 2:02stays yours.
55. 2:04The agents only work inside it, so you
56. 2:07stay in control,
57. 2:08and you can see all of it, every call,
58. 2:11every cost, every check,
59. 2:15across one case or millions.
60. 2:18The AI models are exchangeable.
61. 2:20Run several at once, each on what it
62. 2:23does best, and switch them whenever you
63. 2:25like. Your business logic does not have
64. 2:27to change.
65. 2:29This is the Flowable Agentic Case
66. 2:31Platform.
67. 2:33Put AI agents to work,
68. 2:35and keep the control your auditors
69. 2:37expect.