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Interview | Flight Attendant Interview | Learn English | Interview Practice | Listen | Speak English — Transcript

by EZPZ ENGLISH · 1,902 words · 314 segments · language en · Watch on YouTube

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0:00welcome back to Easy Peasy English Amy
0:02is a flight attendant in this episode
0:05we'll dive into Amy's Journey on how she
0:07achieved her dream of flying high join
0:10us as we Explore her
0:12[Music]
0:14interview good morning Amy welcome how
0:18are you today good morning I'm doing
0:21well thank you excited to be here glad
0:24to hear that let's Dive Right In why do
0:28you want to become a flight attendant
0:30well I've always had a passion for
0:32travel and meeting new people to me
0:35being a flight attendant is the perfect
0:37way to combine those interests plus I
0:41love the idea of making someone's travel
0:43experience a bit more enjoyable that's a
0:46great perspective how do you handle
0:48stress or
0:49pressure I try to stay organized and
0:51keep a cool head for instance when I
0:54worked as a barista we had some insanely
0:57busy mornings I found that making a
0:59mental checklist and taking things one
1:01step at a time really helped keep the
1:03stress in check sounds like a good
1:06strategy can you give an example of a
1:08time you provided excellent customer
1:11service sure once a customer at the cafe
1:15was really dissatisfied with their order
1:18I listened to their concerns apologized
1:21and quickly remade their order to their
1:23liking they were so grateful that they
1:25became a regular it felt good to turn
1:28that situation around nice job how would
1:31you deal with a passenger who refuses to
1:33comply with flight safety
1:36instructions safety is
1:39non-negotiable I'd calmly explain the
1:41reasons behind the instructions and the
1:43importance of their compliance for
1:45everyone's safety if they still didn't
1:47comply I'd follow the airlines
1:50procedures escalating the issue if
1:53necessary good to know tell us about a
1:56time you worked as part of a team in
1:59college I was part of a project group
2:01that organized a charity event we faced
2:04some disagreements initially but we
2:06focused on our common goal and
2:08communicated openly the event was
2:10successful and it really highlighted the
2:12power of teamwork for me teamwork is
2:15crucial what do you think are the most
2:17important qualities for a flight
2:19attendant to have definitely a friendly
2:21demeanor and patience but also the
2:23ability to remain calm under pressure
2:26and handle unexpected situations
2:28gracefully
2:30absolutely how do you feel about wearing
2:32a uniform and adhering to strict
2:34appearance standards I completely
2:36understand the importance of presenting
2:38a professional image I have no issue
2:41with wearing a uniform and following the
2:43guidelines to ensure a positive
2:45representation of the airline how would
2:48you handle a situation where a fellow
2:50crew member is not pulling their weight
2:52I believe in teamwork and would first
2:54try to offer my support or help to the
2:56crew member if the issue persisted I'd
2:59consider discussing it with them
3:01privately to find a solution together
3:04and why should we hire you over other
3:06candidates I bring not only a genuine
3:08enthusiasm for customer service and
3:10travel but also a strong commitment to
3:13safety and teamwork I'm adaptable and
3:16eager to learn and I believe I can
3:19contribute positively to your team last
3:22question where do you see yourself in 5
3:24years I hope to have grown within the
3:27airline taking on new responsibil
3:30perhaps even in a training or leadership
3:32role I'm committed to my career path as
3:35a flight attendant and excited about the
3:37opportunities to learn and
3:39grow thank you Amy it's been a pleasure
3:42talking with you do you have any
3:45questions for us yes I was wondering
3:48about the opportunities for professional
3:50development within the company great
3:52question we offer various training
3:54programs and opportunities for
3:56advancement we're committed to our
3:57employees growth and career development
4:01that sounds fantastic thank you for your
4:04time today thank you Amy we'll be in
4:07touch soon have a great day listen
4:10carefully to the interview questions and
4:12answers and repeat the
4:16answer good morning Amy welcome how are
4:19you today good morning I'm doing well
4:23thank you excited to be
4:28here
4:31glad to hear that let's Dive Right In
4:35why do you want to become a flight
4:36attendant well I've always had a passion
4:39for travel and meeting new people to me
4:42being a flight attendant is the perfect
4:44way to combine those interests plus I
4:48love the idea of making someone's travel
4:50experience a bit more
4:58enjoyable
5:08that's a great perspective how do you
5:10handle stress or
5:11pressure I try to stay organized and
5:14keep a cool head for instance when I
5:16worked as a barista we had some insanely
5:19busy mornings I found that making a
5:22mental checklist and taking things one
5:24step at a time really helped keep the
5:26stress in
5:28check
5:43sounds like a good strategy can you give
5:45an example of a time you provided
5:47excellent customer service sure once a
5:51customer at the cafe was really
5:53dissatisfied with their order I listened
5:55to their concerns apologized and quickly
5:58remade their order to their liking they
6:01were so grateful that they became a
6:03regular it felt good to turn that
6:05situation
6:24around nice job how would you deal with
6:27a passenger who refuses to comply with
6:29flight safety
6:30instructions safety is
6:33non-negotiable I'd calmly explain the
6:36reasons behind the instructions and the
6:38importance of their compliance for
6:39everyone's safety if they still didn't
6:42comply I'd follow the airline's
6:44procedures escalating the issue if
6:58necessary
7:06good to know tell us about a time you
7:08worked as part of a team in college I
7:11was part of a project group that
7:13organized a charity event we faced some
7:16disagreements initially but we focused
7:18on our common goal and communicated
7:20openly the event was successful and it
7:23really highlighted the power of teamwork
7:25for
7:28me
7:43teamwork is crucial what do you think
7:45are the most important qualities for a
7:47flight attendant to
7:49have definitely a friendly demeanor and
7:51patience but also the ability to remain
7:54calm under pressure and handle
7:56unexpected situations gracefully
8:09absolutely how do you feel about wearing
8:11a uniform and adhering to strict
8:12appearance standards I completely
8:15understand the importance of presenting
8:17a professional image I have no issue
8:20with wearing a uniform and following the
8:22guidelines to ensure a positive
8:24representation of the
8:28airline
8:38how would you handle a situation where a
8:40fellow crew member is not pulling their
8:42weight I believe in teamwork and would
8:45first try to offer my support or help to
8:47the crew member if the issue persisted
8:50I'd consider discussing it with them
8:52privately to find a solution
8:58together
9:07and why should we hire you over other
9:09candidates I bring not only a genuine
9:11enthusiasm for customer service and
9:13travel but also a strong commitment to
9:16safety and teamwork I'm adaptable and
9:19eager to learn and I believe I can
9:21contribute positively to your
9:28team
9:39last question where do you see yourself
9:41in 5 years I hope to have grown within
9:44the airline taking on new
9:46responsibilities perhaps even in a
9:48training or leadership role I'm
9:51committed to my career path as a flight
9:53attendant and excited about the
9:54opportunities to learn and
9:58grow
10:12thank you Amy it's been a pleasure
10:14talking with you do you have any
10:17questions for us yes I was wondering
10:19about the opportunities for professional
10:21development within the
10:28company great question we offer various
10:31training programs and opportunities for
10:33advancement we're committed to our
10:34employees growth and career development
10:37that sounds fantastic thank you for your
10:39time
10:45today thank you Amy we'll be in touch
10:47soon have a great day listen to the
10:51conversation without
10:54subtitles good morning Amy welcome how
10:58are you today
10:59good morning I'm doing well thank you
11:03excited to be here glad to hear that
11:06let's Dive Right In why do you want to
11:08become a flight attendant well I've
11:11always had a passion for travel and
11:13meeting new people to me being a flight
11:16attendant is the perfect way to combine
11:18those interests plus I love the idea of
11:22making someone's travel experience a bit
11:24more enjoyable that's a great
11:26perspective how do you handle stressor
11:29pressure I try to stay organized and
11:32keep a cool head for instance when I
11:34worked as a barista we had some insanely
11:37busy mornings I found that making a
11:39mental checklist and taking things one
11:42step at a time really helped keep the
11:44stress in check sounds like a good
11:47strategy can you give an example of a
11:49time you provided excellent customer
11:51service sure once a customer at the cafe
11:55was really dissatisfied with their order
11:58I listened listen to their concerns
12:00apologized and quickly remade their
12:02order to their liking they were so
12:05grateful that they became a regular it
12:07felt good to turn that situation
12:09around nice job how would you deal with
12:12a passenger who refuses to comply with
12:14flight safety
12:16instructions safety is
12:19non-negotiable I'd calmly explain the
12:21reasons behind the instructions and the
12:23importance of their compliance for
12:25everyone's safety if they still didn't
12:28comply I'd follow the airlines
12:30procedures escalating the issue if
12:34necessary good to know tell us about a
12:37time you worked as part of a team in
12:39college I was part of a project group
12:41that organized a charity event we faced
12:44some disagreements initially but we
12:46focused on our common goal and
12:48communicated openly the event was
12:50successful and it really highlighted the
12:53power of teamwork for me teamwork is
12:56crucial what do you think are the most
12:58important qualities for a flight
12:59attendant to have definitely a friendly
13:02demeanor and patience but also the
13:04ability to remain calm under pressure
13:06and handle unexpected situations
13:09gracefully absolutely how do you feel
13:12about wearing a uniform and adhering to
13:14strict appearance standards I completely
13:17understand the importance of presenting
13:19a professional image I have no issue
13:21with wearing a uniform and following the
13:23guidelines to ensure a positive
13:26representation of the airline how would
13:28you handle a situation where a fellow
13:30crew member is not pulling their weight
13:32I believe in teamwork and would first
13:35try to offer my support or help to the
13:37crew member if the issue persisted I'd
13:40consider discussing it with them
13:41privately to find a solution together
13:44and why should we hire you over other
13:46candidates I bring not only a genuine
13:49enthusiasm for customer service and
13:51travel but also a strong commitment to
13:54safety and teamwork I'm adaptable and
13:57eager to learn and I believe believe I
13:59can contribute positively to your team
14:02last question where do you see yourself
14:04in 5 years I hope to have grown within
14:07the airline taking on new
14:09responsibilities perhaps even in a
14:11training or leadership role I'm
14:14committed to my career path as a flight
14:16attendant and excited about the
14:18opportunities to learn and
14:20grow thank you Amy it's been a pleasure
14:23talking with you do you have any
14:25questions for us yes I was wondering
14:29about the opportunities for professional
14:30development within the company great
14:33question we offer various training
14:35programs and opportunities for
14:36advancement we're committed to our
14:38employees growth and career
14:40development that sounds fantastic thank
14:43you for your time today thank you Amy
14:47we'll be in touch soon have a great
14:50day thanks for watching easy peasy
14:52English if you want to improve your
14:54English you're in the right place don't
14:56forget to like subscribe and turn on
14:59notifications for more English tips see
15:01you next time

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