If I Had to Start a Business in 2026, I'd Do This | 1 Hour — Transcript
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- 0:00information is really high margins.
- 0:01Nothing wrong with it. Long-term, you
- 0:04want to transition as quickly as you can
- 0:06to a service-based business. Again, this
- 0:09is if you want enterprise value. Like,
- 0:11if you sell if you make a new course
- 0:13every year and you sell it, you don't
- 0:15care if someone copies it because you
- 0:16create a new one every year, which is
- 0:18fine. And I'm like, no judgment. I'm
- 0:21optimizing towards how do I create an
- 0:23asset that's sellable, that is valuable
- 0:24to other people who might want to buy
- 0:26it. If that's the case, then you need to
- 0:28build other things around it. and think
- 0:30okay what are all the consumables of my
- 0:32business so it's like community is
- 0:34consumable accountability is consumable
- 0:36[music] feedback is consumable as in
- 0:37like if I use it I want more of it
- 0:39afterwards a course video if I use the
- 0:42course video and I learn it I don't need
- 0:43to use it again right like by and large
- 0:47and so information has diminishing value
- 0:50over time really quickly whereas
- 0:53accountability feedback community retain
- 0:55value month over month over month people
- 0:58still want each of those things this
- 1:00month as much as they did last month,
- 1:01which means that they're willing to
- 1:02exchange some amount of money in order
- 1:04to keep them. And if you have this thing
- 1:05that's valuable information, then use
- 1:08that valuable thing as your lead magnet
- 1:10to attract people and then have all
- 1:12these things which then become the next
- 1:13natural needs, which is like, man, I
- 1:15wish I could make money doing this. Man,
- 1:16I wish I could get a job doing this.
- 1:18Man, I wish I could get better at doing
- 1:20this. And all of those are offshoots of
- 1:22services that you could offer. I use
- 1:24sales as a simple one because everyone
- 1:25does it. If I had a sales coaching
- 1:27business, I would not do that. I would
- 1:30give away all the information and then
- 1:32what I would sell is the implementation
- 1:34of let me listen to your calls. Let me
- 1:36give you feedback. Let me give you real
- 1:37time. Like I'll listen in while you're
- 1:39on the phone and give you like say this
- 1:42instead. Like it would be it would be
- 1:44the service associated with that. So I
- 1:46would demonstrate expertise expertise
- 1:48generate demand, gain [music] trust,
- 1:51help people ahead of time, and then when
- 1:53they want to take it to the next level,
- 1:54I could flip that into a recruiting
- 1:56business. I could flip that into I could
- 1:58still help them. I could flip that into
- 2:00done. Like there's a lot of angles you
- 2:01can do that without actually selling the
- 2:03information. I love the position of
- 2:05taking what other people charge for and
- 2:07giving it away for free and making it
- 2:09better. Like I love that position. And
- 2:11so like if you have a business model
- 2:12that's predicated
- 2:14on anything and then a competitor is
- 2:17able to give away what you sell and make
- 2:21it better for free, you're [ __ ]
- 2:26>> I'm a tech founder. How would you go
- 2:28about finding ideas in the current
- 2:30economy if you do not have a product
- 2:32yet?
- 2:34>> So really good question. Start with the
- 2:37customer. Don't start with the product.
- 2:39figure out what someone wants and then
- 2:42go try and solve that. And there's a
- 2:44number of different ways to solve it.
- 2:45And um there's a great book by not by
- 2:47Elon but about Elon's process called The
- 2:49Algorithm. Um I'm getting my whole team
- 2:51or I think most of my team already has
- 2:52read it. It's a 4-hour audio book. You
- 2:54can consume it in two hours. I think
- 2:55about it as like a two-hour podcast. But
- 2:56the the premise is very simple that
- 2:58there's five steps. I'm not going to
- 2:59break them down. But what we what you
- 3:02want to do is think how do I solve this
- 3:05problem in the absolute most efficient
- 3:06manner possible? and then do that entire
- 3:09process manually and then once you've
- 3:10done it manually over time you will be
- 3:12able to simplify and automate different
- 3:14steps of it so you can increase your
- 3:15margin and increase the effectiveness of
- 3:17the solution you have for a specific
- 3:18customer and so like and this is why I
- 3:20think the question of like what business
- 3:21should I start go one level deeper which
- 3:23is what things should I sell which one
- 3:24level deeper is what customer problem do
- 3:27I want to solve once you once you figure
- 3:30out the problem you want to solve then
- 3:31figuring out what product or way that
- 3:33you want to solve it is much easier and
- 3:34I'll give you one more kind of like
- 3:37filter for this. The reason that so many
- 3:39of you have trouble figuring out what
- 3:41business to start is because you're
- 3:42trying to pick from infinity. You need
- 3:45your mind needs constraints. And so said
- 3:47differently, if you've heard of the jam
- 3:50experiment, so they had two different
- 3:51supermarkets. They had 24 types of jam
- 3:53out and they had people they had free
- 3:54samples and then they asked people to
- 3:56buy a jam. And then they had a different
- 3:58table at a different supermarket, that
- 3:59same supermarket that only had, I think,
- 4:01three jars or six jars of jam. and the
- 4:04three or six jar of jam uh table, the
- 4:06much lower amount, sold far more jars of
- 4:08jam. So why is that? So it's the paradox
- 4:10of choice, which is the more choices we
- 4:12have, the more difficult it is to make a
- 4:13choice and the more likely we think that
- 4:14it is that we're going to regret the
- 4:16choice we made. And we're also going to
- 4:17second guessess the choice, right? We're
- 4:19going to think, wait, maybe I should
- 4:20have done something else, right? And so
- 4:22the reason that I think uh Steve Jobs
- 4:24started the first iPods as black and
- 4:26white is because he understood this
- 4:27basic psychology. And I think they made
- 4:28mistakes by having all these different
- 4:29colors, which I think over time they
- 4:30trimmed back down. And so we we
- 4:33approached the problem of creating a
- 4:35business the same way, which is if you
- 4:37had two businesses to pick from, you'd
- 4:38be easy it'd be easy for you to pick one
- 4:40or the other. And so with that, you'd be
- 4:43like, I'll walk you through the
- 4:44experiment. Look at two businesses.
- 4:46Doesn't matter what they are. Look
- 4:47around the room. Look around your your
- 4:49as you're driving here's two businesses.
- 4:50Which of those two businesses would you
- 4:52rather do? Once you answer the question,
- 4:54because you'll be able to pick that
- 4:55pretty easily. The next question is why.
- 4:57And so once you have the why, then that
- 4:59starts to give you your own preferences
- 5:01of what you're really looking for. Do
- 5:02you want in person? Do you want remote?
- 5:03Do you want a digital business? Do you
- 5:05want a service business? Do you want uh
- 5:06you know physical products? Uh do you
- 5:08want to work 5 days a week? Do you want
- 5:09to work seven days a week? Do you want
- 5:10to work two days a week? Do you want to
- 5:11work only in the mornings? Uh do you
- 5:13want to have a big team? Do you want a
- 5:14small team? Do you want like there are a
- 5:15lot of questions that you'd be able to
- 5:16answer um that if you answer that then
- 5:19very quickly you just narrow down the
- 5:20universe. And so all of a sudden at the
- 5:22very end you might have two or three
- 5:23options to pick from rather than
- 5:24infinite. And then you'll actually be
- 5:26able to make a choice and you'll feel
- 5:27confident about the choice because you
- 5:28understood the filters that you put in
- 5:30line in order to make the decision. So
- 5:32hopefully that helps. Unconstrained
- 5:34thinking very hard.
- 5:35>> What is the weirdest business
- 5:38model you ever saw that was actually
- 5:41huge? What are the weirdest businesses
- 5:43out there but worked tremendously?
- 5:46>> I don't even want to say it because it
- 5:47was so good that I don't want to like I
- 5:49don't want to blow the business owner up
- 5:50because he paid me a lot of money for
- 5:52help and so I'm not going to. But there
- 5:54are some [ __ ] wild businesses out
- 5:56there that absolutely print money. All
- 5:59right. Um,
- 6:01there's so many. I mean, shoot, I met a
- 6:04guy yesterday who sells luxury doors.
- 6:07Like, how do you get into that business?
- 6:09Another guy yesterday does uh tree
- 6:10removal, just stumps and stuff, just
- 6:12removing trees, makes millions of
- 6:14dollars a year. The door guy, millions
- 6:17of dollars a year. Like, I've seen guys
- 6:19who sell fasteners,
- 6:21millions of dollars a year. Like
- 6:23everything that you look around, like
- 6:24you look around this room, everything
- 6:26that you see, there's a business behind
- 6:28it. And even within that, there's
- 6:30multiple businesses. Like there's a
- 6:31paint company, there's painters, there's
- 6:33people who did drywall, right? There's a
- 6:35e-commerce company that does this
- 6:37wallpaper, you know, whiteboard thing.
- 6:40You know, these uh there's a there's a
- 6:42company that does folders, right?
- 6:43There's a printing company. There's a
- 6:45company that sells the ink to the
- 6:46printing company. There's a company that
- 6:47sells the raw paper materials to the
- 6:48company that does the print. There's a
- 6:50binding company. There's a three, you
- 6:52know, a third party logistics company
- 6:53that uh will actually that bind and
- 6:55ship, right, that stuff to an end
- 6:57location. There's a company that
- 6:59installs cabinets. There's a company
- 7:01that gives them the basewood. There's a
- 7:03company that gives the glue that glues
- 7:05this like cover of the wood on it. Like
- 7:07all you have to do is use your eyes.
- 7:10Okay. Actually, I'm going to answer this
- 7:11other one. Rowdy Adventures, I have a
- 7:13patent that will be pending in 8 weeks.
- 7:16What would you recommend to do in
- 7:18preparation for that? I've already been
- 7:19working on finding the cheapest
- 7:20manufacturer to get the price bars down.
- 7:22All right, so I've got good news and
- 7:23I've got bad news. So patents, believe
- 7:26it or not, don't mean [ __ ] unless guess
- 7:29what? You have a legal budget to defend
- 7:32them. So I have a fivep person team
- 7:35full-time in-house that all they do is
- 7:37take downs. Every week we take down 50,
- 7:40100, 200 plus accounts. all those scam
- 7:43things where people try and sell my
- 7:44stuff or you know the impersonator
- 7:47account like all that stuff that happens
- 7:48like we have a full legal team that gets
- 7:50them delisted gets their ad account shut
- 7:51down gets them removed from social media
- 7:53gets their Shopify pages down their
- 7:55processes removed like that's a whole
- 7:57process but that only works if you
- 7:59defend it and so basically in the eyes
- 8:01of the law if you do not um defend your
- 8:04patents or your IP um they well they're
- 8:08not that defensible also like the idea
- 8:11like businesses much more ruthless and
- 8:13cutthroat than you think it is. Um
- 8:16because like people will just steal your
- 8:18[ __ ] and then say what are you going to
- 8:19do, right? And then it's going to be a
- 8:21multi it's a it's a long legal process
- 8:23to prove how close is it? Is this fair
- 8:26competition? There's a lot of other
- 8:27stuff. So having a patent in of itself
- 8:29does not in any way guarantee success.
- 8:31You're still going to have to market it.
- 8:33The patent has to be around something
- 8:34that truly is core that no one else can
- 8:36reproduce around the product. Um, and so
- 8:40basically you still got to start a
- 8:42business, you still got to make the
- 8:43business make money. Um, and then when
- 8:46you have some of that money and you
- 8:47start to get successful, that is when
- 8:49the dupes will start flowing in the
- 8:50duplicates. And then at that point, you
- 8:52need to start allocating a certain
- 8:53amount of capital to continue to defend
- 8:55the IP. I like as far as we're concerned
- 8:57until the business is successful, the
- 8:59patent means nothing.
- 9:00>> You say the fastest way to make 100K is
- 9:01different uh to a million. The fastest
- 9:03way to 10 million is different than 1
- 9:04million. How can you explain on that?
- 9:06Yeah. So, it's actually the example that
- 9:08we just had with Ian is a perfect
- 9:09example. Like, it's it's not that
- 9:12difficult to make an agency that does a
- 9:13million dollars a year. And the main
- 9:14reason for that is because you just need
- 9:16to sell a certain amount of customers in
- 9:17order to do that. Um, and you and
- 9:19there's a lot of quote SMBs who will pay
- 9:22$2,500 to $3,500 a month or $1,500 to
- 9:25$3,500 a month um to get lead genen
- 9:28services. Um, the problem is that churn
- 9:30in that business is very high. And when
- 9:33you have high churn at scale, it does
- 9:35not work. And so basically
- 9:38the the potential of a business is
- 9:41almost is is directly correlated with
- 9:44revenue retention. All right? Which
- 9:45means how much does last year's revenue
- 9:47affect this year's revenue? And so the
- 9:49common scenario, which is the worst
- 9:51scenario, is everything that I sold last
- 9:54year, I have almost no credit for it
- 9:56this year. Which means that every year
- 9:57if you want to grow, you basically just
- 9:58have to increase acquisition, meaning
- 10:00you have to sell more people to grow.
- 10:02The second scenario is that, and this is
- 10:04a much better scenario, right? Is that
- 10:06you keep the revenue from last year.
- 10:08Now, that's an amazing scenario, way
- 10:10better. So, you sold $100,000 last year
- 10:12and then this year you already have
- 10:13100,000 as your base day one and then
- 10:15you can sell $100,000 this year and now
- 10:17you have 200,000, right? So, it keeps
- 10:19stacking. The best scenario is something
- 10:21called net negative turn, which is where
- 10:23the revenue that you have is over 100%
- 10:25retention. Now, to be clear, you cannot
- 10:27have over 100% logo retention, meaning
- 10:30you can't keep more than 100% of
- 10:32customers. If you sell 100 customers at
- 10:33the end of the year, the most you could
- 10:34have is 100 customers. So, logo
- 10:36retention is always going to be 100% or
- 10:38less, right? But revenue retention can
- 10:41go up, which means that you need to have
- 10:42a model that allows for customers who
- 10:44are good to spend more money with you.
- 10:46So that means that if I started with 100
- 10:48and I end with 90, but the 90 that are
- 10:50there have let's say in total uh spent
- 10:5350% more than they did before, I might
- 10:55now be at 145. No, that'd be yeah 135 uh
- 11:02on my revenue compared to the 100 that I
- 11:04had at the beginning even though I have
- 11:05fewer people. And so those are kind of
- 11:07like three different scenarios in terms
- 11:09of what you get credit for in the
- 11:10future. And so what happens is once you
- 11:12find a vehicle that has high revenue
- 11:14retention, then it's just a matter of
- 11:15time because you literally grow by
- 11:17default. And so as long as you keep
- 11:19selling customers, you will keep
- 11:20growing. And this is the state where you
- 11:22want to be in. And I spent a very long
- 11:23part of my career pursuing businesses
- 11:25that did not have high revenue
- 11:27retention. Now, typically high revenue
- 11:29retention businesses have high revenue
- 11:30retention because they are slower on the
- 11:32front end. It is harder to get people
- 11:33in, which is why it is harder for them
- 11:35to leave. And so it is actually a
- 11:36function of patience, which is why
- 11:38patience is more of a a personality
- 11:40trait than it is um that it is a tactic
- 11:43in business, but is absolutely required
- 11:45based on the opportunity vehicle
- 11:46selection that you do day one. And so at
- 11:49some point you decide uh that you want
- 11:52to get into a stickier vehicle. And then
- 11:54when you do that, you get you can unlock
- 11:55the level. If you wanted to make a
- 11:57million dollars a year, the fastest way
- 11:58to do it is just go sell something to a
- 12:00lot of people and you can do it one
- 12:02time. But the difficulty is that you're
- 12:04going to have to keep selling people.
- 12:06And when you want to make a hundred
- 12:07million dollars a year, building the
- 12:09sales infrastructure to sell a hundred
- 12:10million dollars of revenue every single
- 12:12year when you have zero from the year
- 12:14before is incredibly risky because it
- 12:16means that every single month you
- 12:17basically are only as good as your last
- 12:19month, which means payroll, rent, all
- 12:21the bets you want to make. Like you
- 12:22can't forecast out any horizon. If you
- 12:25know that in the future
- 12:28this money that you just sold last year
- 12:29is still going to come in. You can take
- 12:30bigger bets. You can make a bigger
- 12:32investments. You can do a brand move.
- 12:33These are all things that having revenue
- 12:35retention affords you. And that is the
- 12:36difference between building a a $1
- 12:38million business. Got into school about
- 12:40a week ago. What would be your biggest
- 12:41recommendation? 7-day trial, etc. Okay.
- 12:43Yeah. So, um, if you So, Kenzie, it
- 12:46really depends on where you're actually
- 12:47at. So, there's a lot of people who are
- 12:49new to school but in very different
- 12:51situations. And so, I'll put you in one
- 12:53of three buckets.
- 12:55Bucket number one. Well, actually, if
- 12:57you're new to school, then you're really
- 12:58in really only one of two buckets, I
- 13:00guess. So, you have bucket number one is
- 13:03you actually know nothing about
- 13:04anything, right? You've never made a
- 13:06dollar anywhere in the world, and we
- 13:08have to figure out what you know so that
- 13:10we can build a community, what you know,
- 13:11or what you're interested in to figure
- 13:12out a community around it. So, there's
- 13:13the big three Ps, which I'll get to in a
- 13:15second, but pain, profession, passion,
- 13:18right? There's typically going to be
- 13:19what you're going to pick from.
- 13:21If you have made money outside of
- 13:23school, then you'd be kind of like the
- 13:24gym launch scenario. You have a
- 13:25business. Either you're going to use
- 13:26school as lead nurturer or you're going
- 13:28to use school as a component or feature
- 13:30of the delivery of your services. All
- 13:32right. Um I would say vector three is
- 13:37you have an audience outside of school.
- 13:40You have an inefficient way of
- 13:42monetizing them. And then you want to
- 13:43use community as the primary way of
- 13:45monetization. All right. So I guess
- 13:47that's the third bucket. But basically,
- 13:49one is you have nothing. The other one
- 13:51is that you have a business and you have
- 13:52made money. And the third is that you
- 13:54have an audience and a skill set, but
- 13:55not monetization, right? And so it
- 13:57depends on which of those three buckets
- 13:58you're in. But I think this will
- 13:59probably be valuable for everybody here
- 14:01as I walk through all three. So if
- 14:03you're a beginner, you have to pick some
- 14:05pain that you overcame, something you're
- 14:07passionate about, or some past
- 14:09profession that you have skills in that
- 14:11you can then build a community of other
- 14:12people who want to learn those skills,
- 14:13overcome that pain, or pursue that
- 14:15passion. Man, that sounds nice, doesn't
- 14:17it? Um, and so those are basically what
- 14:19you'd build your community around. If
- 14:21you're starting out in that bucket, I'd
- 14:23recommend you start for free, not free
- 14:24trial, free, free. Build up that
- 14:27community, build up the engagement,
- 14:28learn how the community works, and then
- 14:30you can transition it to a free trial
- 14:32into paid. So all those people will get
- 14:34grandfathered then, which is gives an
- 14:36even stronger reason for them to join
- 14:37the community now because you are going
- 14:39to charge for it later. So I would let
- 14:40them know that you're going to charge
- 14:41for later. Um, and then transitioning to
- 14:43a free trial, which is a much easier way
- 14:45um to get people in. Now, we also have
- 14:47some phenomenal stats that we have um
- 14:49from the system system overall. And if
- 14:52I'm not mistaken, I think it's 48% of
- 14:55free trials convert on school. So, like
- 14:58really impressive. Uh and we get um and
- 15:02so here's what's actually interesting.
- 15:03The amount of people who convert on free
- 15:05trials uh on the on the buying page is
- 15:07about the same systemwide, which is
- 15:09actually kind of interesting to me. Um,
- 15:11but I I actually think that the real
- 15:13advantage of free trials is that you get
- 15:15way more people to the page. So if
- 15:16people know it's a free trial, you might
- 15:18get way more clicks even if half
- 15:21convert. Basically, as long as you get
- 15:23more than twice as many people to the
- 15:24page because it's free, then you make
- 15:26more money by having a free trial. Okay,
- 15:28so that's the TLDDR of that. If you have
- 15:30a business, right, but it's a different
- 15:32type of business and you want to use as
- 15:33a component. To me, that's probably the
- 15:35most straightforward use case. You just
- 15:38basically include a link to your free
- 15:40community that is in the thank you page
- 15:43on the thank you page or in the thank
- 15:44you uh email that you send after someone
- 15:46opts in anywhere and then they get a
- 15:48link to to your community either to get
- 15:50nurtured or or deliver the lead magnet.
- 15:52So if it's a nurture community it's like
- 15:55someone opts in you say hey here's the
- 15:56community inside of it you'll find the
- 15:58lead magnet. Cool. So that's one way to
- 16:00deliver it. The other way um is that
- 16:02it's just like someone buys the thing
- 16:04and then inside of their like onboarding
- 16:06it's like hey let's add you to the
- 16:07community. So that's kind of use case
- 16:08too. You already have a business you're
- 16:10adding this as either feature to before
- 16:12someone's customer journey or after they
- 16:13become a customer. Cool. The third third
- 16:18uh uh element here is the people who
- 16:20already have an audience um and are
- 16:22starting a community to monetize that
- 16:24audience. So this path actually looks
- 16:26very similar to the first one because
- 16:28the thing is you just already know what
- 16:30you're passionate about, what you're,
- 16:31you know, what you're paying you
- 16:32overcame or whatever professional skill
- 16:33you're teaching. So you already know all
- 16:35that stuff unlike somebody who's
- 16:37beginning and so you're just going to
- 16:39drive people to the community about that
- 16:40and obviously monetize. Now whether you
- 16:42use a free trial or not, my my
- 16:44recommendation is to use a free trial.
- 16:47Uh I think that overall people who are
- 16:49like we can see right now as soon as we
- 16:51introduced the free trial uh GMV went up
- 16:54by a lot and so uh to me that's a pretty
- 16:57strong indicator that like basically
- 16:59more people are making money uh by
- 17:01having it. So that's kind of like my the
- 17:03nice thing that we have is we have such
- 17:04big data that we can like kind of make
- 17:06generalizations. GMV is gross
- 17:07marketplace volume. So we can see what's
- 17:09the overall marketplace volume on
- 17:11school. And so if we introduce a new
- 17:12feature that like we're like oh we're
- 17:14really excited about this and then like
- 17:15nothing happens. like okay well I guess
- 17:16it didn't really you know demonstrabably
- 17:19change people's outcomes
- 17:21whereas if we add you know when we added
- 17:23free trials we had a significant bump in
- 17:25engagement across all communities and we
- 17:27had um more more basically just more
- 17:30revenue overall going through the
- 17:31platform. So to me that's a people make
- 17:33more money than not by having free
- 17:34trials and there's a reason that we use
- 17:35a free trial like we use a free trial
- 17:38like because if you have a good product
- 17:40then you just want people to try it and
- 17:42lower the barrier. Okay. Um hopefully
- 17:45hopefully Kenzie that was I think it was
- 17:46a pretty thorough answer.
- 17:48>> So with you like um my understanding is
- 17:50that you quit your corporate job um to
- 17:52and started the started the gym business
- 17:53and I wonder if we can kind of explore
- 17:55explore the story there a little bit
- 17:56more.
- 17:56>> I can actually even rewind there was a
- 17:58half step in between there. So this is
- 18:00also covered in in the leads book but
- 18:01I'll I'll give a I'll give a sneak peek.
- 18:03>> So what I did um is I actually because
- 18:06I'd been interested in fitness right
- 18:08that was my interest. So like I had past
- 18:09experience I I was obsessed with
- 18:11fitness. I've been in at that point I
- 18:12was 23. I've been training for eight
- 18:15years. I had several state records. So
- 18:17like I was a pretty, you know, I was
- 18:19pretty into it, right? And it was to the
- 18:21point where people were asking me for
- 18:22stuff all, you know, workout programs
- 18:24and things like just cuz they knew my
- 18:25interest, right? And so as a as a quick,
- 18:28you know, pro tip for everybody, if
- 18:29you've got stuff that people ask you to
- 18:31do for them because you're good at it,
- 18:32maybe you're good at tech. It's like,
- 18:33can you help me set up my like Wi-Fi and
- 18:35stuff, you know, blah blah blah. It's
- 18:36like that means you're solving problems.
- 18:38you can charge like what people ask you
- 18:39to do as a favor is an indication of the
- 18:42things you can charge for later, right?
- 18:45So I had all these people who were
- 18:47asking me uh not all these I mean a
- 18:49handful of people who had asked me for
- 18:51programs and stuff and so what I did was
- 18:53during my last year of consulting I
- 18:55started something called the free
- 18:56training project. And so the free
- 18:57training project was I would charge $500
- 19:00to $1,000 but I would I wouldn't charge
- 19:02it. They had to donate that to the
- 19:04charity of their choice in exchange to
- 19:05work with me. Right? And so that way I
- 19:08wanted people to value it, but I they
- 19:10weren't paying me directly. So they'd
- 19:11get a write off. They felt good. I had a
- 19:13ton of goodwill. Also in the
- 19:14marketplace, too, because I was like,
- 19:15I'm doing all this stuff for charity. I
- 19:17got I got all these people reaching out
- 19:18to me like this is so cool. Blah blah
- 19:19blah, right? And so after a year of
- 19:22doing that, I had probably I don't know
- 19:2612 really good test, like great before
- 19:28and after pictures that I had collected
- 19:29from my clients. And I told them that
- 19:31was part of the deal. I was like, I'll
- 19:32like you have to donate it. I would like
- 19:33to do this for real later, but um you
- 19:37have to let me use your testimonial. And
- 19:38they were like, that's fine. So once I
- 19:40had that um I had those first, you know,
- 19:4210 12 customers who had who had great
- 19:44before and after pictures. Um I
- 19:46transitioned many of those customers
- 19:48said, "Hey, I'm doing I'm going to do
- 19:49this full-time now. Are you comfortable
- 19:51paying the same amount you were paying
- 19:52to charity except just making it charity
- 19:53of Alex because Alex can't eat either."
- 19:55And so and that was actually how I
- 19:57transitioned from not for profofit or
- 19:59donating everything. Um and I didn't
- 20:01even set up the entity. I just told him
- 20:02to to literally donate it and send me
- 20:04the screenshot. I didn't even do
- 20:05anything like that. Um, and so I didn't
- 20:08have a website. All I had was an LLC and
- 20:11a PayPal account. So, like for
- 20:13everybody's like, I don't know how to
- 20:14start a business. I was like, you
- 20:15literally just need a bank account and a
- 20:17way to process money. That is it. Like
- 20:19two things. And you can Google how to
- 20:21figure out. If you can't figure it out
- 20:22from Google, entrepreneurship might not
- 20:24be for you. All right? But you lit like
- 20:26think about there's 30 million
- 20:27businesses in the United States. 30
- 20:29million other people have figured this
- 20:30out
- 20:31which means you can too. So bank account
- 20:34payment processing make the first 10
- 20:37free or some sort of charitable thing so
- 20:39that people like don't feel weird or you
- 20:41don't feel weird about selling etc.
- 20:42After you have it, after you're
- 20:44providing this service to people, you
- 20:46can transition people from free service
- 20:48to paid service. And if they don't want
- 20:50to start paying you, then that gives you
- 20:51insight as to either you suck, right, or
- 20:54they suck, which is also possible, too.
- 20:56But either way, a certain percentage of
- 20:58those people will continue to stay and
- 20:59pay you, and now you have income. Now,
- 21:01you can also ask those people for
- 21:02referrals, which is exactly what I did.
- 21:04Um, so I think half that business came
- 21:06in just from I got, you know, the
- 21:07initial ones came in from friends and
- 21:09family and me posting. And so I was I'll
- 21:11I'll close the loop on what I said
- 21:13earlier. A year later after I had those
- 21:15testimonials, I made a public post being
- 21:16like, "Hey, I've got this thing now. I I
- 21:19made a website, which is that was my big
- 21:21announcement. I made a website. I still
- 21:22have the post. I found it. It's 2013. Um
- 21:24I was like, I made a I made a website
- 21:26and uh I I am now open for business. And
- 21:29so if you would like, you know, training
- 21:31stuff, let me know. Um this is what I'm
- 21:33doing now." And you had some
- 21:34testimonials and go check out the site,
- 21:36whatever. And so from there, I was able
- 21:38to get I think about 20 guys uh who were
- 21:41willing to let me do just like almost
- 21:43bodybuilding type stuff because I was
- 21:44kind of like what I was powerlifting
- 21:45bodybuilder back then. And so um I think
- 21:48I want to say I got 20 guys at 200 bucks
- 21:52a month. And so I was making $4,000 a
- 21:54month uh from those people and it took
- 21:58me four hours every Saturday to do the
- 22:00fulfillment.
- 22:01>> What was the fulfillment? I would just I
- 22:03would just update their training
- 22:04programs and and send them nutrition uh
- 22:06like update their macros, updated meal
- 22:09plans, um and then like you know new
- 22:11workout split for the week, etc.
- 22:13>> Um and then I and everyone had my cell
- 22:16phone and I would just text them the new
- 22:17stuff and if they had any questions they
- 22:19could hit me up. Like it was a very
- 22:20simple business. Um and so that's what I
- 22:23did. It was just oneonone online and it
- 22:26only took me 4 hours on Saturday
- 22:28morning. And to show you what kind of
- 22:29person I am, I hated it. Uh even though
- 22:32I loved fitness, I hated having to do
- 22:34something the same thing every day. Um
- 22:37like on the delivery side. So I ended up
- 22:39having the genius idea of saying, "Oh, I
- 22:41need to own a gym because then I'll be a
- 22:42business owner. I'm really just
- 22:44self-employed right now." Um and so
- 22:46that's what got me to start my gym
- 22:47rather than probably doing the wiser
- 22:49decision and saying, "Okay, this cost
- 22:51you four hours a week and you're making
- 22:52four grand a month. Maybe you should do
- 22:54this for 40 hours a week." But doing
- 22:56more of it to me felt like a horrible
- 22:58idea. So I didn't want to do anymore.
- 22:59Um,
- 22:59>> so how did how did you jump from that to
- 23:01therefore I should probably own a gym?
- 23:03>> Oh, I don't think
- 23:05jump was not high. Yeah, it was not it
- 23:07was not it was not an intelligent one.
- 23:09>> I always thought I was going to own a
- 23:11gym. That was I mean that was the not
- 23:13always. I had done a So So these are the
- 23:16three things that I was deciding between
- 23:17for my business. I was deciding between
- 23:19a test prep company because I was really
- 23:22good at standardized testing um and I
- 23:24had a process for how I how I did it. I
- 23:26had a yogurt business idea because I was
- 23:29a big yo fro y yo guy. Yeah, I know. I
- 23:31know. I I was like I'm an avid consumer
- 23:33of this [ __ ] I I feel like I know and I
- 23:35and I hated there's so many things I
- 23:37knew that I thought I could I actually
- 23:38know a lot about the yogurt business
- 23:39now. Um
- 23:41>> and I was good at fitness. So those are
- 23:42the three things that I felt like I
- 23:44could do for anybody's listening. Like
- 23:45those are the three that I was picking
- 23:47between. The yogurt business cost 250
- 23:49grand to start up. I didn't have that
- 23:50money so I couldn't do that one. Um I
- 23:52had saved about 50 or 60 grand. I can't
- 23:54remember. 50 or 60 at the time. Um I was
- 23:5623 and then uh the test prep business I
- 23:59actually did a ton of work on um and I
- 24:01was going to partner with a professor
- 24:02from my university to do it with me and
- 24:05so I set up all the initial materials um
- 24:09and based on a miscommunication I'll
- 24:11just put it that way. Um he ended up
- 24:13either taking the materials and not and
- 24:16using them without me to start a a
- 24:18business consulting thing. Either way it
- 24:20it became clear that what I thought was
- 24:22happening versus what he thought was
- 24:23happening were not the same thing. Um,
- 24:24and that left a very sour taste in my
- 24:26mouth with test prep. I do think it was
- 24:27the smarter business I probably should
- 24:28have done. Um, and so all that was left
- 24:30was fitness. And so fitness I was like,
- 24:32I already know that. Um, people already
- 24:34want me to help them with it, so I'll
- 24:36just start that. And so the gym was the
- 24:39the was the what what I would have said
- 24:40is like the legit business. I didn't
- 24:42think that the online thing was legit
- 24:43business. Remember this is 10 years ago.
- 24:45So like it wasn't it I no one even
- 24:47thought it was that was a that was a
- 24:49concept of legitimate business. You know
- 24:50what I mean? So I was really early days
- 24:52on it. And so, uh, you know, from there,
- 24:54I hit up 40 gym owners, uh, to see if,
- 24:58uh, I could just basically apprentice
- 25:00for them and just work for free. Uh, one
- 25:03guy hit me back. He had a mastermind.
- 25:05Uh, I joined his mastermind for $10,000
- 25:09even though I didn't have a gym. And I
- 25:11said, "Are you sure that it makes sense
- 25:12for me to join?" He's like, "Oh, yeah,
- 25:13sure." Um, and it did actually make
- 25:15sense for me because then I could learn
- 25:16from all the mistakes everybody else was
- 25:17making before I started. So, I was like,
- 25:18"Okay, this works." And so I learned all
- 25:21the stuff that I could from that
- 25:22mastermind and from him. Um he ended up
- 25:24signing me as an employee. Yeah. Couple
- 25:26questions on that front. So um yeah, the
- 25:29the test prep thing is interesting. I
- 25:31didn't I didn't know that part of the
- 25:32story. So my first business that went
- 25:33well was also a test prep business. And
- 25:35I still have the Evernote document from
- 25:372012 where I was like [ __ ] I need to
- 25:38make some money. What am I good at? Uh
- 25:40and what could I possibly do? And it was
- 25:42like test prep and web design. I was
- 25:44like cool. Let me make a test prep
- 25:46course thing and let me advertise it on
- 25:48a website. cuz back then it was hard to
- 25:49make a website look pretty and that
- 25:51that's what ended up ended up making the
- 25:53money initially. Um on the on the gym
- 25:56front, so
- 25:58>> it it seems to me like there's two leaps
- 26:00there. Um leap number one is
- 26:02>> I want to do this thing like I start a
- 26:04gym maybe um and therefore I'm going to
- 26:07work for free.
- 26:08>> I want to own a business.
- 26:09>> I want to own a business therefore I'm
- 26:10going to work for someone for free. That
- 26:12that is seems like a bit of a leap. uh
- 26:14which these days seems very
- 26:16unfashionable to even say because
- 26:17everyone then goes down your throat for
- 26:19being that's only available for the
- 26:21privileged etc etc and then beyond that
- 26:23>> for the privilege working for free
- 26:24>> yeah the working for free thing it's
- 26:26it's quite unfashionable to suggest that
- 26:28people work for free
- 26:30>> um
- 26:30>> okay at least I mean I was making four
- 26:32grand a month from my little online
- 26:33thing
- 26:34>> so I made money from that
- 26:35>> now I offered to work for free but I he
- 26:38quickly was like I don't feel good about
- 26:39it I'll just pay you and so he paid me
- 26:41he paid me like minimum wage but I mean
- 26:43I think I made like I don't know 2,800
- 26:45bucks a month, whatever it was. I don't
- 26:47even remember what it was cuz I made
- 26:48more from the four hours a week on
- 26:49Saturday than I did from that. But
- 26:51again, the point wasn't to to to earn,
- 26:54you know, I mean, it was to learn. And I
- 26:56had saved up 50 grand. So I knew I could
- 26:59live for, you know, at least 2 years on
- 27:01that. Um, I tried to live on I was I
- 27:03spent 400 bucks a month splitting a
- 27:05bedroom. Um, and then I eat not, you
- 27:08know, I spent $100 a week on food. I was
- 27:10eating, you know, I was spending nothing
- 27:11to live. Alex, how do I find my niche?
- 27:14It looks like I'm not good at anything.
- 27:16[laughter]
- 27:18Thank you. Thank you for saying that,
- 27:20man. Uh I listen um you might be right
- 27:24and you might not be. So I I'll give you
- 27:27I'll give you an answer for both sides.
- 27:29Here's why I think you are good at
- 27:31something.
- 27:33You probably just aren't good at
- 27:35something that is immediately as
- 27:36monetizable as you would like. But if
- 27:39you chunk up a level to generalize
- 27:41skills, so can you read? Can you write?
- 27:44Can you speak? Can you type? Okay,
- 27:45great. So we have these skills. What's a
- 27:48what's a degree closer to that? Well, I
- 27:50can learn relatively quick. Okay, great.
- 27:52So it's like we're we we can take these
- 27:54skills approximate. It's like, all
- 27:55right, well, what things do other people
- 27:57want? And can I learn how to do them
- 27:59faster than they can so then I can sell
- 28:01them the thing that they want? Right?
- 28:05Hopefully.
- 28:08And the reason that you might not be
- 28:09good at uh anything is that you're just
- 28:10not good at anything that people want to
- 28:11buy from you yet. Nothing wrong, but
- 28:13just nothing that people want to buy
- 28:15yet.
- 28:16>> I turn around and grow companies uh
- 28:18small to mid-size businesses.
- 28:20And um so my my background is in
- 28:24accounting and finance like that. That's
- 28:26what I came up through. So as a CFO of a
- 28:28unicorn tech company, then as a CFO of a
- 28:31a billion dollar construction company.
- 28:33So, in my business right now, the
- 28:35question is I know like the niches are
- 28:38in the riches,
- 28:39>> right? Or the riches are in the niches,
- 28:41whatever. You know what I'm saying?
- 28:42Other way around. Um,
- 28:44>> but like I know I could crush it in
- 28:46construction. That's where I've spent
- 28:47like my entire career like working with
- 28:49all types of construction companies,
- 28:51>> but I don't want to get pigeonholed and
- 28:53I don't want to get bored by just
- 28:55working in one industry. So, it's kind
- 28:58of a a long question here, but like I
- 29:00know with gym launch, you just focus
- 29:01just on just on gym owners, which is,
- 29:04>> you know, very specific and probably
- 29:06really easy to do,
- 29:07>> but um or easier to do than just go
- 29:10after
- 29:12>> super easy. No one else has been able to
- 29:14do it.
- 29:15>> Well, no, easier to go after one ideal
- 29:18customer profile.
- 29:19>> Yeah.
- 29:20>> Is what I meant. Versus I go after,
- 29:23>> you know, I work with all different
- 29:24types of businesses right now. Yeah.
- 29:26>> Is it a mistake to do that or should I
- 29:29just like crush it in construction and
- 29:32then go from there later?
- 29:34>> Yeah.
- 29:35>> Basically, you're like, "Hey, I've got
- 29:36this really easy thing that I'm really
- 29:38good at and everyone loves me and I have
- 29:39all the credibility."
- 29:40>> Uh, or I could do this really hard thing
- 29:42that I don't have the same experience in
- 29:44or could provide the same amount of
- 29:45value. Which one should I do?
- 29:46>> Um, [clears throat]
- 29:49[laughter]
- 29:50not necessarily. you know, but I I'm not
- 29:53I'm not trying to go after like HR,
- 29:55consulting, and strategy, finance,
- 29:58marketing, all that stuff. It's it's
- 30:00strategy and finance. It's just whether
- 30:02I niche down even further and just work
- 30:04with construction companies. Yeah.
- 30:05>> Or I go more broad, right?
- 30:07>> Yeah. So, um I'll pick out the first two
- 30:09things that you said around pigeon
- 30:10holing and boredom. So, that's what this
- 30:14is and then I'll answer the second part
- 30:16of the question. So um one you won't be
- 30:18pigeon holed because if you're in a
- 30:19niche you can charge niche prices which
- 30:21are higher. You'll have better all your
- 30:23case studies will be relevant to those
- 30:25customers. They'll be like oh this is
- 30:26for me. It'll be a shoe and deal. You'll
- 30:28sell more. Like you'll have more
- 30:30customers in a niche than if you go
- 30:32broad.
- 30:32>> Okay.
- 30:32>> That's the thing that's
- 30:33counterintuitive. So like if I said I
- 30:35help businesses I will get
- 30:38well if I have a track record in gyms
- 30:43then if I advertise all businesses I
- 30:46will get fewer gyms than if I advertise
- 30:48I'm good at business in general. And so
- 30:51oftentimes you'll get higher response
- 30:52rates by just pairing down the messaging
- 30:54and being more specific. But this is the
- 30:56thing that I want to talk about with the
- 30:57boredom things because it'll apply to
- 30:58everybody here.
- 31:01Every business chunked up to the highest
- 31:03level is you with five to seven direct
- 31:05reports and they're going to be your
- 31:07marketing person, your salesperson, HR
- 31:08person, your legal IT, finance, CS,
- 31:09whatever, right? And so in my opinion,
- 31:13every business if you succeed at it at
- 31:15the highest level ends up becoming the
- 31:16same thing. And so the idea of like, oh,
- 31:19I feel like I'm going to be in
- 31:20construction forever. You're not. You're
- 31:21going to be managing seven people who
- 31:22run a business.
- 31:24And so whether I'm building software or
- 31:26I'm building, you know, you know, an
- 31:30acquisition, you know, a P firm or I'm
- 31:31building uh, you know, a chain of
- 31:34whitening stores, the actual the actual
- 31:37day-to-day is more or less the same once
- 31:38you get high enough up in my opinion,
- 31:40especially if you're, I'm assuming, kind
- 31:42of a business strategy generalist.
- 31:44>> So then your day-to-day from a boredom
- 31:46perspective, they all end up here.
- 31:50And so I would not use boredom as a
- 31:51reason to not do something because if
- 31:53you win then that's what happens,
- 31:55>> right? So one two the pigeon hauling I
- 31:57think you're just going to end up
- 31:58getting better success for better people
- 31:59and be able to charge all all the
- 32:00reasons I talk about niche stuff. Um and
- 32:04so for you my TLDDR is I do think that
- 32:06you should just focus on the thing that
- 32:08you have this massive track record in
- 32:09that you also know how to you can crush
- 32:11it for them.
- 32:12>> Okay,
- 32:13>> that's what I would do.
- 32:14>> Cool. Thanks.
- 32:15>> This is just a nice drawing.
- 32:16>> So where do most businesses get stuck? I
- 32:18mean, businesses get stuck at all
- 32:20different levels. I mean, because all
- 32:21you'd have to do is just look at the the
- 32:23the revenue breakdown. It's like 95% of
- 32:25businesses are less than a million
- 32:26dollars a year. So, a lot of businesses
- 32:28just like barely even get to the million
- 32:30dollar in revenue point. Above that,
- 32:33it's um I think it's one in 250, so it's
- 32:354% get to $10 million a year. Um
- 32:38>> so, is that a market problem or or an
- 32:40operator problem?
- 32:41>> Um I think it's almost an always an
- 32:43operator problem. Like unless you like
- 32:46in people will name these like really
- 32:48random weird businesses where someone
- 32:50like tries to come up with something
- 32:51entirely new. Um but I see there's kind
- 32:53of like three kind of types of big type
- 32:56buckets of risk in terms of picking an
- 32:57opportunity. You've got um like a
- 33:00product market fit risk which is I'm
- 33:02going to come up with something that no
- 33:03one's ever done before and see if people
- 33:05want it. That's like an Uber like we
- 33:07like let's see if strangers will pick up
- 33:08strangers in taxis like maybe it sounds
- 33:09like may sound crazy at the time, right?
- 33:11So that's a product market fit risk
- 33:13issue. Those are in in my opinion
- 33:14extremely risky. The second category are
- 33:17uh technical risk issues. So like if I
- 33:19just said, "Hey, I can come up with an
- 33:20AI salesperson that can take all your
- 33:22phone calls for you." I don't need to
- 33:23guess whether people are going to want
- 33:24that. They're for sure going to want it.
- 33:26The problem is how likely you can
- 33:27actually do it. It's the it's the
- 33:28difficulty of actually solving the
- 33:29problem, right? The Uber thing, it's
- 33:31like, well, there's some technical risk
- 33:32there, too. But will people even want
- 33:34this versus they want it, I don't know
- 33:35if I can deliver it. And then the third
- 33:37category is what I would say is the the
- 33:39vast majority of business owners, which
- 33:40is just execution risk.
- 33:43There's other lawn care businesses that
- 33:44do $100 million a year. The path is
- 33:46really literally in front of me.
- 33:48>> How do you turn that profession into a
- 33:51service, a side hustle, a real business?
- 33:53What does what does that look like?
- 33:55>> So, what's what's really nice if from
- 33:56the prof the profession of the three is
- 33:58by far the fastest angle for sure
- 34:00because you already have the thing
- 34:01that's valuable because you already do
- 34:03exchange it for money. And so, the only
- 34:05thing you actually have to add at that
- 34:06point is promotion and conversion. So,
- 34:07you have to say, how do I let people
- 34:08know about this thing that I'm doing?
- 34:10And secondarily, how do I get these
- 34:11people once they find out to give me
- 34:13money, right? And so from a letting
- 34:15people know about it, I gave one of
- 34:17eight ways of letting people know. So
- 34:18there's warm outreach, so that's letting
- 34:19people know one-on-one about your stuff.
- 34:21There's cold outreach, which is
- 34:22one-on-one to strangers. You've got uh
- 34:24paid ads, right, which you can run um on
- 34:26any platform. Um or you've got posting
- 34:28content. Those are the only four things
- 34:30that one person can do. Now,
- 34:32>> that's a great breakdown. There's only
- 34:34four things cuz you start thinking
- 34:35there's a million things I have to do.
- 34:37You've got strangers and people you know
- 34:39and you've got oneonone and one to many.
- 34:40That's the four box.
- 34:42>> Now from those core four, you then
- 34:44unlock four others,
- 34:45>> which is that I can do oneonone uh
- 34:48outbound or I can do or I can post
- 34:49constant or I can run ads to get
- 34:52customers who then get me more customers
- 34:54to get affiliates or partners who get me
- 34:55more customers to get employees who will
- 34:58then do these things on my behalf to get
- 34:59me more customers or to get agencies who
- 35:02will then do it as v you know as a
- 35:03vendor on my behalf. And so the first is
- 35:05the everyone must start with the core
- 35:07four. Even if you get, you know, a bunch
- 35:09of, you know, partners who then promote
- 35:10on your behalf, you still started with a
- 35:12message that you sent to somebody,
- 35:14right? And so the core four is the first
- 35:16activity that you must do in order to
- 35:18promote. These other things are higher
- 35:19leverage. That makes sense. But this is
- 35:20the core four that you start with. Once
- 35:22you have someone who's responding to you
- 35:24and say, "Hey, I'm interested in your
- 35:25stuff." Uh, which takes someone from a
- 35:27contact to an engaged lead, right?
- 35:28They've shown interest. Then we
- 35:29basically have to take them from engaged
- 35:31to ideally somebody who's going to buy,
- 35:33right? And so that process um at the
- 35:36most basic level is going to be a
- 35:37conversation that leads to a conversion,
- 35:40right? And so I have um a very simple
- 35:42framework that I that I encourage people
- 35:43who are starting out to follow which I
- 35:45call closer. Um and so it's an acronym
- 35:48so it's easy to remember. So C stands
- 35:49for clarify which you begin the
- 35:51conversation like hey why'd you respond
- 35:53to my thing? Right? And the nice thing
- 35:54is that whenever you promote you only
- 35:56are really going to have a conversation
- 35:58with someone who engages back right so
- 36:00you always have the reason why right at
- 36:01the front. So what made you what made
- 36:02you comment on my post? What made you DM
- 36:04me after that? What made you uh respond
- 36:06to my ad? What made you u even respond
- 36:08to my my original message or call?
- 36:10Right? So that you have that reason. So
- 36:11what made you do that? Clarify. Then you
- 36:13have L, which is you label them with a
- 36:15problem. So okay, so what I'm hearing is
- 36:17uh this is problem and this is what
- 36:18you're trying to solve. Does that sound
- 36:19about right? Okay, cool. Then we go to
- 36:21O, which is overview their past
- 36:22experiences. And so here we're simply
- 36:24asking them more or less the same four
- 36:26questions, which is okay, what have you
- 36:28done so far? How did that work for you?
- 36:29Uh what was good? What was bad? And then
- 36:31we try and tie that to our solution, the
- 36:33pieces that we can solve. It's like, oh,
- 36:34I think you might like this because we
- 36:35have this other element. I'll get to
- 36:36that later, but okay, this is great.
- 36:38What else have you done? What else have
- 36:39you done? And so that's kind of the pain
- 36:40cycle. And the reason the pain cycle is
- 36:42important is because in order to
- 36:43increase motivation in the short term,
- 36:46we have to basically expand the
- 36:48deprivation around the thing that they
- 36:50want. And so we have to we have to
- 36:52increase its priority in the short term
- 36:53to get them to take action. And that's
- 36:55why that that cycle is so important. The
- 36:57fourth is S, which is we sell the
- 36:59vacation. And so we want to talk about
- 37:00the outcomes of what the experience is
- 37:02going to be like once the problem's
- 37:03solved. Uh rather than uh just having
- 37:06some long-winded pitch. And what's very
- 37:07interesting about the cell portion is
- 37:08that most people talk way too much. We
- 37:10try and get it to under 320 words. So it
- 37:13doesn't like people if you can if you
- 37:15can very accurately describe someone's
- 37:18existing condition to them and say so it
- 37:20sounds like you're struggling with this
- 37:21and it sounds like you're struggling
- 37:22with this and it sounds like you're
- 37:23struggling with this and if we solve
- 37:24this one this is what unlocks. We solve
- 37:25this one this is what unlocks. And we
- 37:26solve this one unlocks. Is that about
- 37:28right? They're like yeah. It's like we
- 37:29can totally help you. A lot of times you
- 37:32actually don't need to say if you nail
- 37:33the the pain part. The pitch is very
- 37:35easy. And so I am a big believer in
- 37:37having three points in whatever pitch
- 37:38you have. So you can always chunk it up.
- 37:40You know, like I have our attract,
- 37:41convert, deliver. You have okay, how do
- 37:42we get people to find out? How do we
- 37:43convert them? And how do we give them
- 37:44the stuff? Right? Having three elements
- 37:46of whatever it is. I mean, I used to do
- 37:48sales scripts for, you know, different
- 37:49companies back in the day. So it was
- 37:50like I had a mortgage lead company and
- 37:51they're like, okay, well the the leads
- 37:53are, you know, timely. You want them to
- 37:54be qualified and you want them to be
- 37:55exclusive. Okay, great. If you're in
- 37:57fitness, it's like you need you need a
- 37:59you need a workout, you need to eat
- 38:00right, and you need to have
- 38:01accountability. If you have all three,
- 38:02then you can't fail, right? And so
- 38:03there's always three. And then with each
- 38:05of those three, I have kind of in the
- 38:06back pocket a little anecdote that to
- 38:09give an example of that. So that way it
- 38:10makes it more real for the person rather
- 38:12than explaining all the sets and reps
- 38:14and all that stuff. No one cares. That's
- 38:15why it's selling the vacation, not the
- 38:16plane flight. Uh we're not going to sell
- 38:18how we're going to get there. We're
- 38:18going to sell where we're going to go.
- 38:19>> And so once we do S, then we go to E. So
- 38:21at that point, we ask for the sale. If
- 38:23they say no, then E and R come into come
- 38:25into uh come into play. E is explaining
- 38:27away their concerns. There's only five,
- 38:29right? They're going to have a timing
- 38:30issue. I've got a lot going on right
- 38:31now. They have a money issue. I don't
- 38:32think it's worth it. Uh they have a
- 38:35decision maker problem, which is I don't
- 38:37have the authority to make the decision.
- 38:38I need someone else's permission. Uh
- 38:40they're going to have a uh a stall
- 38:42issue, which is let me think about it.
- 38:44And then there's fifth is preferences.
- 38:45So I don't like this particular thing
- 38:47about your product or solution.
- 38:49>> Um which is just saying that they want
- 38:50your results a different way. And so
- 38:53basically once you understand how to
- 38:54overcome each of those five issues,
- 38:56which they are all actually just uh
- 38:57fallacies in decision-m. So if it's
- 39:00timing issue, it's not really a time
- 39:02thing, it's a priorities thing. If it's
- 39:03a money thing, it's not really a money
- 39:04thing, it's a value thing. If it's a
- 39:06decision-maker thing, it's really that
- 39:07they need support, not permission. And
- 39:08then we rely on past agreements in order
- 39:10to say, "Hey, well, your husband knows
- 39:12that you're overweight, right? Do you
- 39:13think he wants you to stay overweight?"
- 39:14No. Then why would he be against you
- 39:15doing something to change that, right?
- 39:16So just walking through those and I go
- 39:18through all them, but that's [laughter]
- 39:20>> No, I love it.
- 39:21Yeah, this is it's a master class, man.
- 39:25>> Um, and then and then from a stalling
- 39:27perspective, it's actually helping
- 39:28someone make a decision because a lot of
- 39:29people don't know how to decide because
- 39:31you will have this conversation far more
- 39:33than every person you talk to. People
- 39:34maybe only have five 10 sales
- 39:36conversations a year. If you are selling
- 39:38for a business, you'll have four or five
- 39:40a day. And so, you should absolutely
- 39:41always be more equipped than they are to
- 39:43solve the problem. Um, the one that I
- 39:45skipped was preferences, which is, you
- 39:47know, I like, uh, hey, I I really want,
- 39:49you know, my my my friend Charlotte, she
- 39:50lost 30 lbs doing your thing, but can I
- 39:52just keep eating the food that I'm
- 39:54currently eating? And so, they want
- 39:55their results your way. And so, the
- 39:57easiest way to explain around that is if
- 39:58you change the variables, change the
- 39:59outcome. Do you like the outcome? Yeah.
- 40:00Well, then don't change the variables.
- 40:02>> And this is the only thing that I can
- 40:03give you confidence in. And the question
- 40:04is, is
- 40:06>> you eating the food you want more
- 40:07important than you looking the way you
- 40:08want to look? And that's a real
- 40:10question. And if the person says yes, it
- 40:11is and it's like okay, well then
- 40:13nothing's going to change if you don't
- 40:14change.
- 40:14>> Yeah.
- 40:15>> And so then you get to have a real
- 40:16conversation. But each of those those
- 40:17are the fundamental kind of ways of
- 40:18getting over them. And so once you
- 40:20explain away the concerns you after each
- 40:22explanation, you always ask again. So
- 40:24does like does that does that help that?
- 40:26Does that does that um does that solve
- 40:28that for you? Great. So you ready to
- 40:30move forward? You ready to do whatever
- 40:32the next thing is? And then finally is
- 40:33R. And R actually happens after the sale
- 40:35and it's something that I added years
- 40:37later in my career. It used to just be
- 40:38close. Um but the R um is reinforce the
- 40:42decision. So in the 24 hours post
- 40:44purchase is when the vast majority of
- 40:45people either have you know cold feet or
- 40:47they regret or you can reinforce it and
- 40:49it becomes a a super positive right. And
- 40:51so people believe it or not there's tons
- 40:52of research that supports this is that
- 40:54they will make a decision about your
- 40:56business based on the first 24 hours
- 40:58post purchase. So it's this huge moment
- 41:00where you can make a first impression
- 41:02that preframes the remainder of the of
- 41:05the relationship that you have with
- 41:06them. And so being incredibly dialed of
- 41:08like, hey, so you bought let me tell you
- 41:10what the next steps are going to be.
- 41:11We're going to take these steps and
- 41:12we're going to tie that to goal, right?
- 41:13So you said you wanted these three
- 41:15things. The way that we're going to
- 41:16solve these three things is these three
- 41:17steps. These are the actions you take.
- 41:18We're going to meet tomorrow at this
- 41:19time. I'll see you there. Or if you have
- 41:21a, you know, onboarding rep, then you'd
- 41:22go from there. But that fundamentally is
- 41:24how you'd have the conversion
- 41:25conversation. And so to loop back to if
- 41:27I'm a professional, how do I do this?
- 41:29It's like, well, you're going to use the
- 41:30core four. You're going to reach out to
- 41:31people. Once they respond, you'll
- 41:33initiate the conversation. where you go
- 41:34through the closure framework and then
- 41:35you make them an offer to do your stuff
- 41:38which will be either moonlighting or you
- 41:39know in the morning. And what's really
- 41:40interesting is that people think that
- 41:42their 9 to5 is getting in the way of
- 41:44their dreams when it's really they're 5
- 41:45to 9. And so 5:00 a.m. to 9:00 a.m. it's
- 41:48like you're it's four prime hours and
- 41:50then 5:00 p.m. to 9:00 p.m. it's another
- 41:53four prime hours. So it's like you've
- 41:54got eight you've got a full workday that
- 41:56you can work which I strongly recommend.
- 41:58I think a lot of people are big on the
- 41:59burn the boats thing and I think there's
- 42:01a time and a place for that. But if you
- 42:03have a family and you've got a mortgage,
- 42:04I would recommend you keep your job.
- 42:06>> I agree.
- 42:07>> And then supplement your income. And
- 42:09then at the point where your
- 42:10supplemental income in your off time
- 42:12surpasses your your full-time income,
- 42:15that is when I say make the jump. And
- 42:17for me, cuz I actually, believe it or
- 42:18not, tend to be a relatively riskaverse
- 42:20person. I would say if you do that for 6
- 42:21months because there's going to be
- 42:22volatility
- 42:23>> um in the business. And I'll also just
- 42:26play out the next problem that they're
- 42:27going to have if that's all right.
- 42:28>> Ah, go for it.
- 42:29>> So,
- 42:30>> so much value, man. so much value.
- 42:32>> So volatility is a symptom of
- 42:34insufficient volume. And so if you feel
- 42:36like you're like, man, how, you know, I
- 42:38got a couple customers and then, you
- 42:39know, the the leads stop coming in. It's
- 42:41like, well, you're doing insufficient
- 42:43volume. You're not doing enough of the
- 42:44core four. We have to post more content.
- 42:46We have to post more ads. We have to do
- 42:48more reachouts, right? That's what we
- 42:49have to do. And so if you think, okay,
- 42:51well, I've been doing these reachouts
- 42:52and, you know, no one's responding or
- 42:54things like that. One, we need to make
- 42:55sure that the offer that we have is
- 42:56good, which I think we started with the
- 42:575 hour thing. I think it's a great first
- 42:58offer. But, you know, under that
- 43:00assumption, if we do this, I have a rule
- 43:02of 100, which is that you do 100 uh per
- 43:04day. So, that means you're doing either
- 43:06a hundred minutes that you're putting
- 43:07into posting content and you post and
- 43:09you post, to be very clear, [laughter]
- 43:11and you post uh you you spend $100 a day
- 43:14on ads, uh or you do 100 reachouts. And
- 43:17if you want to be crazy, you can do all
- 43:18three. And so, in those in those in
- 43:20those scenarios, uh the key is that you
- 43:22have to keep going. And so if you get,
- 43:23let's say you do the rule of 100 and you
- 43:26get one sale a week, okay? Then if you
- 43:29want to, that would give you four sales
- 43:30a month roughly. If you're like, man, I
- 43:32want to go from four sales a month to to
- 43:3416 sales a month. The nice thing is that
- 43:36you actually have a clear input output
- 43:38equation, which is that, okay, it costs
- 43:40me 700 primary, you know, efforts to get
- 43:44one sale. And so that volatility feels
- 43:47like it's only one, but it's because
- 43:48you're not doing enough. If I take that
- 43:50700 and do 700 per day, then all of a
- 43:53sudden I'll be making one sale a day.
- 43:55And fundamentally, that little
- 43:56compression process is the only thing
- 43:58that separates very small businesses
- 43:59from very large businesses. Most small
- 44:01business owners have no idea how much
- 44:04more volume the guys who were ahead of
- 44:06them put out. I remember I had a
- 44:07conversation at the very beginning of me
- 44:08deciding to make content after I sold
- 44:10the company where I said, "Hey, you
- 44:12know, I I really want to learn this
- 44:13Instagram game um and content game." And
- 44:15so I talked to somebody who was a big
- 44:17big influencer and I said, you know, can
- 44:20you can you analyze my stuff and tell me
- 44:21what I'm doing wrong? And he said,
- 44:23"Dude, you're not doing anything wrong.
- 44:25You're just doing too little."
- 44:26[laughter]
- 44:27And so he said, he said, "Pull up your
- 44:28Instagram." And I pulled it up. Uh, and
- 44:30I think I was doing like a post every
- 44:32other day or something like that. And
- 44:33he's like, "Dude, I got four posts a
- 44:34day." And I was like, "Whoa." And then
- 44:36he said, "Pull up your LinkedIn." And I
- 44:38I don't think I posted on LinkedIn. He's
- 44:39like, "I got 10 posts a day." And he's
- 44:40like, "Pull up your pull up your
- 44:41Twitter." At the time, now X. He's like,
- 44:43"I had nothing." Right. So he he went
- 44:45side by side. He's like, "I'm putting
- 44:46out 70 80 a day and you're putting out
- 44:48one every other and you're complaining."
- 44:49And I was like, "Got it."
- 44:51>> And so the most people dramatically
- 44:53underestimate the amount of volume that
- 44:55is required and that volume has a great
- 44:57feedback loop for skill because you do
- 44:59these iterations and you will suck
- 45:02>> and that is okay. And as long as you
- 45:04like the process that I have for
- 45:05improving any part of any system is just
- 45:08do a tremendous amount of volume. Let's
- 45:09say we do a 100 whatevers. We look at
- 45:11the top 10% of of the ones that got the
- 45:13highest response rate or the ones that
- 45:14got the most views or the ads that got
- 45:15the most clicks. We say, "Okay, what was
- 45:17different about these top 10% compared
- 45:19to the other 90?" And so the next
- 45:20hundred we do, we say, "Let's just try
- 45:22and just do the thing we did in the top
- 45:2310%. We do it again." And that continual
- 45:25refinement process has been the key to
- 45:27all the stuff that we've done is just
- 45:29look at what worked, do more of that.
- 45:31And so if you were in the professional
- 45:32bucket, that is more or less kind of the
- 45:34approach that I would take to get that
- 45:35first dollar.
- 45:36>> Everyone needs to listen to that 15
- 45:38minutes every day. [laughter]
- 45:39I'm not kidding. That was the most
- 45:41amount of value I think has ever been
- 45:42packed into 15 minutes that I've ever
- 45:45heard in my entire life. And I'm not
- 45:46kidding. That is such brilliant,
- 45:49brilliant advice. Totally broken down
- 45:51step by step. I mean, you could I mean,
- 45:54you can make like 70 posts off of just
- 45:56the last 15 minutes. It was so No. And
- 45:58and I mean that. I'm not just saying
- 45:59that because right now as you're
- 46:01speaking, I've got so many friends that
- 46:02I've got in my head that are exactly at
- 46:05that point. And it's either the volume
- 46:07that's messing them up. It's either not
- 46:09having the plan to how do you pitch?
- 46:11>> You helped me turn my senior design
- 46:13project at college into my business.
- 46:15Last year we did 150 and I want to get
- 46:17to 500.
- 46:18>> What do you sell?
- 46:19>> We do digital business cards for
- 46:20primarily in real estate.
- 46:22>> Digital business cards for real estate.
- 46:23>> Uh I'm the only salesperson. I have a
- 46:25few vendors.
- 46:26>> What's the value prop of a digital
- 46:28business card?
- 46:28>> It's like Linkree on steroids. Linkree,
- 46:31your phone and your CRM all connected.
- 46:33So yeah. What do you think?
- 46:36>> But you want to grow this. So, just to
- 46:39be sure, I'm not trying to sell. I just
- 46:41want to make money and then sell more
- 46:42expensive things later. Right now, I'm
- 46:44just using this to make money.
- 46:46>> To make money?
- 46:46>> Yes.
- 46:47>> Yeah. Yeah. No. Heard,
- 46:49>> dude. I think I think if you sold
- 46:52something else, you'd make way more
- 46:53money.
- 46:53>> I agree.
- 46:54>> Okay. [laughter]
- 46:59>> It's a hard pitch.
- 47:01Like, what you have is a hard pitch
- 47:03because I'd be like, "Your digital
- 47:05business card is here's my Instagram.
- 47:06That's my digital business card. If you
- 47:08want to find out more about me, watch
- 47:09some content,
- 47:11you know. Um
- 47:14[laughter]
- 47:16Um Okay. Uh what what else are you into
- 47:20selling, man? Like I just [laughter]
- 47:22I I just I don't know if this is You
- 47:24obviously have the skill of sales and so
- 47:26I'd rather you just like use that on a
- 47:27better opportunity vehicle.
- 47:29>> Got it. Um
- 47:32Okay. It's
- 47:33>> like this world is just crumbling.
- 47:35[laughter]
- 47:37You want to hire me?
- 47:39>> Well, if you can close. [laughter]
- 47:41>> Yeah, sure.
- 47:44>> Ari, is Ari over there?
- 47:46>> Well, there's Stephanie. Stephanie's
- 47:47right there. Stephanie's works in our
- 47:48recruiting. You can talk to
- 47:49[clears throat]
- 47:49>> Okay, Stephanie will talk. But on the
- 47:50real note, though, um
- 47:51>> Oh, that wasn't real. That's not a real
- 47:53offer. All right.
- 47:56Neither was mine.
- 47:58>> Two can play that game.
- 47:59>> Um on a real note though, like I don't
- 48:03know what I'm doing. What do I do in the
- 48:04meantime to make money essentially?
- 48:06>> Yeah.
- 48:06>> So, uh you were selling. So, who had
- 48:08this idea for this digital business?
- 48:09Well, there's your senior whatever
- 48:10thing, right? Your senior project.
- 48:12>> Yeah. One of the big issues I take with
- 48:14um and when I do my entrepreneur talks
- 48:16at like colleges and stuff. Um the big
- 48:19thing that I that I hate about those
- 48:21classes is that they try and make
- 48:22seniors invent something. It's like it's
- 48:25very like inventionheavy. Like everyone
- 48:27thinks it's Shark Tank, like I have to
- 48:28invent something that doesn't exist.
- 48:30when you can pretty much just like go
- 48:31look at any business that exists and
- 48:33just do that and probably make way more
- 48:35money. Like you start a lawn care
- 48:36business tomorrow like knocking door to
- 48:38door and probably get to two or three
- 48:39million dollars a year just with your
- 48:41existing skill set.
- 48:44>> Like you're able to, you know, shake
- 48:45hands and kiss babies and clothes. And
- 48:47so like
- 48:48>> like you could sell solar and make you
- 48:51know 800 grand a year on your own
- 48:53income. So, I'm like I'm just saying
- 48:55like there's there's like I think I
- 48:57would be looking at So, when I was when
- 48:59I was doing the presentation yesterday,
- 49:00I talked about how like now I look for
- 49:02products that people don't cancel.
- 49:05I would look for products that people
- 49:06don't cancel. Probably the the people
- 49:08that are similar to who you already sell
- 49:10to. I would look for that product. Um,
- 49:12and then I would use all my sales skills
- 49:14on that rather than trying to explain to
- 49:15them why they need a digital business
- 49:17card.
- 49:18>> Got it. Basically, for your current
- 49:19pitch to work, you have to you have to
- 49:21create a problem and then solve a
- 49:24problem all within one presentation,
- 49:26right? And also explain some stuff that
- 49:27they don't understand how it works,
- 49:28right? So, it's kind of like three
- 49:29things. I'd rather just like talk to
- 49:31somebody who immediately already knows
- 49:33the problem that they have and I'd be
- 49:34like, I can solve that. And I know from
- 49:37the history of that industry that they
- 49:39don't cancel and that they're just going
- 49:41to buy from me because they like me
- 49:42better. Would you recommend that I get a
- 49:45like a sales position at another company
- 49:47or just like sell more expensive stuff?
- 49:49>> Definitely not here. So [laughter]
- 49:53um no, I mean fundamentally every
- 49:54entrepreneur is a salesman at heart.
- 49:56Like we're the promoters and so like you
- 49:58can obviously sell for somebody else or
- 50:00you can sell for yourself. Um a good way
- 50:02to learn a new industry is to sell
- 50:03within that industry, kind of learn the
- 50:05ropes and then try to basically just
- 50:06figure out lead genen uh for it. Once
- 50:08you have that, then you have lead genen
- 50:10and sales. And so the only thing that
- 50:11you'd really need would be delivery. If
- 50:13you're good at sales, um, and good at
- 50:15training sales, which is a different
- 50:16skill, um, then it comes down to like,
- 50:19can I like this is where like insurance
- 50:20sales are incredibly profitable. Like
- 50:22there's really no delivery. You just
- 50:24sell the product, right? And then
- 50:25there's these massive behemoths that
- 50:27that deliver the risk essentially. Um,
- 50:30there's so many businesses that are
- 50:32basically demand constrained where
- 50:33people stick. Uh, you just want to find
- 50:36one of those that you like that caters
- 50:37to the existing avatar you currently
- 50:39sell to because you already know that
- 50:40avatar. Well, and if we're talking speed
- 50:42to money. Um, and then sell that.
- 50:44>> Got it. Thank you, Alex. I'll switch
- 50:46vehicles.
- 50:47>> Okay. [laughter]
- 50:49>> All right. [applause]
- 50:52>> Sweet. I recently quit my job to go
- 50:55full-time into starting a business, but
- 50:58I am not sure what business to start. I
- 51:01feel stuck in this analysis paralysis.
- 51:03Oh man. Um,
- 51:07okay. I'm going to give you actually
- 51:09very tactical answer here. Instead of
- 51:11just saying, "Well, obviously do just
- 51:12pick one." You need to put limitations.
- 51:14All right? You need to add constraints.
- 51:16So if you if I said pick from everything
- 51:17in the world, it's very hard to make
- 51:19that, right? If I give you 25 different
- 51:20jams to pick from, it's hard to pick
- 51:22your favorite jam. If I give you two,
- 51:23much easier, right? And so what you need
- 51:25to do is give yourself constraints on
- 51:27the question. This goes for everybody.
- 51:29So instead of saying, "What business
- 51:30should I start?" say what are the
- 51:32requirements that I have for this
- 51:33business. Do I want to be in person? Do
- 51:35I want to be remote? Do I want this to
- 51:37sell to businesses? Do I want to sell
- 51:38consumers? Uh do I want to do phone
- 51:40sales or do I want to do a checkout
- 51:42based system? Do I want to get customers
- 51:43from ads or do I want to do it from door
- 51:45knockocking? Right? Like each of these
- 51:47things is going to narrow down um
- 51:49[clears throat] the types of business
- 51:50that will be available to you. Do I want
- 51:52a business that I'm going to have to put
- 51:53capital in to start? Do I want one that
- 51:54doesn't require capital? Um do I want to
- 51:56have a business that uses a lot of
- 51:58employees? It's going to be service
- 51:59based. Do you want to be technology
- 52:00based or product based? Right? Each of
- 52:02those are decisions that you can make.
- 52:03And if you're like, well, which one? I
- 52:05promise you all of those can grow into
- 52:07big businesses and it does depend on
- 52:08your goals. But let's assume for the
- 52:09sake of argument that you want to make
- 52:10$100,000 a month in profit. All of those
- 52:12paths can lead you there, right? And so
- 52:14if you follow my stuff, I would
- 52:16encourage you to sell fewer things to at
- 52:18a more expensive price tag to fewer
- 52:20people because it takes fewer customers
- 52:22to make the amount of money that you
- 52:23want to make to solve your current life
- 52:25problems. Um, but the answer to your
- 52:28question is that you have to add
- 52:29constraints.
- 52:29>> Hi, my name is Nadu Lawson. Um,
- 52:32>> say that again.
- 52:33>> Nadu Nadu
- 52:34>> Lawson. Yes.
- 52:35>> Easy.
- 52:36>> All right.
- 52:37>> So, um, we provide overnight care for
- 52:40babies.
- 52:41>> A
- 52:42>> um
- 52:44um our revenue last year was 1.2.
- 52:48>> Cool.
- 52:48>> And the goal is to uh grow to about 5
- 52:52million.
- 52:52>> Okay. Um the biggest challenge right now
- 52:56it's um um one one key man risk.
- 53:00>> Okay. Are you doing a lot of the
- 53:02overnight babying?
- 53:03>> No. Babysitting I guess type.
- 53:04>> It's a franchise. So I'm the franchise
- 53:06owner.
- 53:07>> You're the franchiseor or franchisee?
- 53:09>> Franchisee.
- 53:10>> Okay. Got it.
- 53:11>> Um so I do everything recruiting the
- 53:15caregivers. Uh send them to work. You
- 53:17know I do the consultation with the
- 53:19families. Um, on the top of the day, I
- 53:22have a full-time daytime job. So,
- 53:25>> good for you. [laughter]
- 53:27>> So,
- 53:28>> what does your daytime job pay?
- 53:29>> I'm an auditor.
- 53:30>> Okay. Does that pay better than the
- 53:31franchise?
- 53:32>> No, at all.
- 53:33>> Why are you doing that?
- 53:34>> I don't know.
- 53:35>> Okay. [laughter]
- 53:36Glad we had this conversation. Um, what
- 53:38is the net on your franchise?
- 53:40>> Let mommy sleep.
- 53:42>> No, no. Uh, what's the net the margin,
- 53:44the profit?
- 53:45>> Oh, um, about 250 300K.
- 53:49>> Okay, got it. What are the top
- 53:50franchises doing?
- 53:53>> Um,
- 53:55so the biggest one they have multiple
- 53:57territories they are doing
- 53:59>> but single store since you're single
- 54:00store.
- 54:00>> Oh, single. No, I have a four
- 54:02territories.
- 54:03>> How many stores are open?
- 54:05>> Four.
- 54:07>> So, okay. So, it's territory. So, you
- 54:08don't have like obvious Okay. So,
- 54:09there's no Do you have like a
- 54:12>> Is there even a an address?
- 54:14>> No.
- 54:15>> Okay. So, yeah, you basically just have
- 54:18a website. You take calls and you send
- 54:20bodies.
- 54:21>> Exactly.
- 54:21>> Got it. Okay. Um, cool. All right. Uh,
- 54:25so you have four markets, per se, that
- 54:27you are letting mama sleep in.
- 54:29>> And in total, so each one does about
- 54:31$300,000 in revenue each territory.
- 54:35>> Yes. Average.
- 54:36>> Somewhere in there. Okay. Got it. Um,
- 54:38and then so you're running 20-ish%
- 54:40margins um on the 300. Correct.
- 54:43>> Correct.
- 54:44>> Okay. Got it. I'm guessing the number
- 54:45one cost is payroll and marketing.
- 54:47Yeah, I do have a marketing company that
- 54:49just like um manage the Google ad.
- 54:52>> Okay. In each of those territories, can
- 54:54you generate more than 300? Like do you
- 54:56think you can grow?
- 54:56>> Oh, yeah. A lot of potential to grow.
- 54:58>> Okay. Then what's the number one
- 54:59territory doing?
- 55:00>> Uh number one uh last year did about uh
- 55:03half of million.
- 55:04>> Yours or franchise wide?
- 55:06>> No. Mine. I don't know how much they are
- 55:08doing. Oh, really? Yeah. I don't really
- 55:09>> interesting. Um okay, so you want to get
- 55:11to 5 million. Do you want to open more
- 55:12territories or make the ones you got
- 55:13more profitable?
- 55:15M
- 55:17>> I don't know
- 55:18>> what's average ticket.
- 55:21How much did the average customer pay?
- 55:23>> Uh well it's CL it just Yeah. Well I
- 55:26would say about 25K.
- 55:29>> 25K. Okay great. And that's for what
- 55:31duration of time?
- 55:32>> About 4 months.
- 55:33>> Okay. So it's four months like newborns.
- 55:35Is that the period?
- 55:36>> Until they start sleeping three nights.
- 55:37>> Got it.
- 55:38>> Um okay great. So that's what 6K a month
- 55:41somewhere in there. Um that's good. And
- 55:46I mean, shoot, that means that you have
- 55:48what? Four * 3 12 customers a year per
- 55:53territory.
- 55:55>> Yes,
- 55:55>> that's not very much.
- 55:57>> So, you can probably do a lot more than
- 55:58that. Oh, yeah. There's definitely more
- 55:59new mamas.
- 56:01>> I'm guessing the ter unless the
- 56:02territory is tiny, right? But
- 56:04>> um Okay. So, then what stops you from
- 56:06getting more leads to sell?
- 56:09>> Fear.
- 56:10>> Okay. Why?
- 56:13Well, I think because I've been working
- 56:16for someone for so long and we're just
- 56:19comfortable and
- 56:22>> can't just leave. [laughter]
- 56:33I think everyone has a point where they
- 56:35go pro
- 56:37and you've been able to I think that you
- 56:40you must have a lot of work ethic and
- 56:42skill because you pulled out four
- 56:44territories while keeping a full-time
- 56:46job and you've made it work. So like
- 56:49take that in for a moment. And when I
- 56:51hear that I think to myself, this person
- 56:53has a lot of competence and potential.
- 56:56What if they actually spent their whole
- 56:58time doing it? Imagine how much better
- 57:00they do. And I just want you to have as
- 57:03much confidence in you as I do.
- 57:06>> Okay.
- 57:08Okay.
- 57:09>> So, what stops you from doing more
- 57:11besides the fear? Could you just turn on
- 57:13ads higher and then sell more people?
- 57:16So the other thing is um I wanted to
- 57:20hire people but I would don't I don't
- 57:22know what you know what type of um work
- 57:26they can do for me. So basically um I
- 57:30mean there is um you got to know the
- 57:33client and then know the caregiver in
- 57:36order to match.
- 57:37>> Yeah.
- 57:38>> So
- 57:38>> so do you have like a roster of nannies
- 57:40on the sideline that you match?
- 57:41>> Yes. I hire them as independent
- 57:43contractors.
- 57:44>> Got it. M understood. Okay. So, if you
- 57:46spent more time on the phone talking to
- 57:48clients that I'm guessing the marketing
- 57:50company generates leads for, would you
- 57:52be able to fill more slots with more
- 57:54nannies? Because you'll be talking
- 57:55basically your day is going to be
- 57:56talking the phone to new moms and
- 57:58nannies and doing this,
- 57:59>> right?
- 58:00>> That's the job, right? If you were able
- 58:02to do that eight more hours a day, would
- 58:04you be able to replace your income?
- 58:06>> Oh, yeah. I mean, then let's do that.
- 58:08[laughter]
- 58:09>> Then let's do that.
- 58:11>> If you want to hit 5 million? Yeah,
- 58:14>> because I'll tell you because the
- 58:15alternative is you don't you're not
- 58:16making enough profit. You got 300,000
- 58:18which is a lot of profit. I want to be
- 58:20clear, but that $300,000 of profit if
- 58:22you were to try and find somebody to do
- 58:24what you're currently doing or who would
- 58:26need to do that 8 hour plus per day job,
- 58:29you probably eat up the majority of that
- 58:30profit in order to find that good
- 58:32person.
- 58:32>> Okay?
- 58:33>> And so for me, that actually feels
- 58:35riskier than you leaving the job and
- 58:37doing it yourself and spending eight
- 58:38more hours knowing you already know how
- 58:40to do it with the off hours of your day.
- 58:43Okay,
- 58:44>> so there's going to be risk. The
- 58:46question is which risk would you rather
- 58:47have? Would you rather risk bringing
- 58:49someone on, eating the majority of your
- 58:51profit and still having overhead? Or
- 58:53would you rather risk not having the
- 58:55income from your job, which pays you
- 58:56less than this business does, and now
- 58:58having eight more hours a day to go work
- 59:00in the business and make the money back?
- 59:01Which risk sounds bigger to you?
- 59:03>> Oh, me doing everything. Yeah.
- 59:05>> I'm 21 years old. I served in the army.
- 59:08I had a tough life. Okay. I never gave
- 59:10up on something. thing I wanted. I want
- 59:13to succeed in business, but I'm solo and
- 59:15it feels like too much.
- 59:17Why does that feel like too much, man?
- 59:19You don't even have employees.
- 59:21It's way easier. You just got you to
- 59:24manage.
- 59:25Army's harder. One of my guys is in the
- 59:27army. He's army's way harder, dude.
- 59:29Literally, just again, go to somebody,
- 59:32do the thing that they don't want to do.
- 59:35Like many of you can start what I call
- 59:36nuisance businesses. Like a lot of
- 59:38people try to like this is I think this
- 59:39is one of the big mistakes is thinking
- 59:41that you need to somehow invent some new
- 59:43category and become the next Facebook.
- 59:4599% of people who make money look at the
- 59:48market see businesses that already exist
- 59:51there and say I think I could do that
- 59:53too. And believe it or not you don't
- 59:55actually have to try that hard to beat
- 59:57business owners because many of them are
- 59:59lazy and they have employees underneath
- 1:00:02them who aren't very well trained
- 1:00:03because they never train them very well.
- 1:00:05I talked about one earlier today, right?
- 1:00:07And so you don't have to beat the
- 1:00:08business owner. You have to beat the
- 1:00:10unmated unmotivated employee or account
- 1:00:12rep at 123 Acme Co. to win. And the
- 1:00:16pitch you just say is, "Hey, I'm
- 1:00:17starting out. And so for the same price
- 1:00:19as that guy, you actually get the owner
- 1:00:21and you've got my cell phone and you
- 1:00:22call me whenever you want and you can
- 1:00:24harass me and I'm going to do everything
- 1:00:25I possibly can because I want to get
- 1:00:26your testimonial. I want to get a
- 1:00:27referral and this is how I'm starting my
- 1:00:28business." And guess what? People will
- 1:00:30take a shot on you because you're right.
- 1:00:32As long as you don't suck, you will be
- 1:00:34better than the person who's been barely
- 1:00:35trained. You always have an advantage
- 1:00:38and when you start out there will always
- 1:00:39be a room for the small player because
- 1:00:41you will always try harder than somebody
- 1:00:42who doesn't have the incentive of the
- 1:00:43owner.
- 1:00:45And so the only reason that you are
- 1:00:46succeeding right now is because of
- 1:00:47deficiency of skills. Period. Not
- 1:00:49because business is hard. It's just
- 1:00:51because it has more steps. That's it.
- 1:00:56Okay? I mean, let's be real. Tying your
- 1:00:58shoes was hard when you were four. You
- 1:01:00just know how to do it yet. It's not
- 1:01:01hard now cuz you know how to do it. So
- 1:01:03everything you don't know how to do
- 1:01:04feels hard until you learn how to do it.
- 1:01:05How do you learn how to do it? You try
- 1:01:07and you get feedback loops and you find
- 1:01:09out why you suck.
- 1:01:10>> So you sell fitness coaching. You're
- 1:01:11doing $250,000 a year and you're not
- 1:01:13sure about what you want to do with your
- 1:01:14life. Okay, go for it.
- 1:01:17>> So yeah, I mean I'm preparing for
- 1:01:19medical school next year mentoring and I
- 1:01:22yeah, I'm running this fitness company
- 1:01:23as well which I'm passionate about
- 1:01:25>> and ideally we would like to be at, you
- 1:01:28know, seven figures, you know, just
- 1:01:30running it.
- 1:01:31>> And the medical school process is
- 1:01:33slowing that down. But my endgame is is
- 1:01:36really looking at the branding, the
- 1:01:38long-term play. Like when I see what
- 1:01:39you've done adds to branding uh around
- 1:01:42making the greatest impact preventive
- 1:01:44health and and medicine possible. So
- 1:01:47>> that's kind of where I'm at trying to
- 1:01:49figure out how to think about it all.
- 1:01:50The timing, the sequencing.
- 1:01:52>> What's the question?
- 1:01:53>> Um how do I go about this process of
- 1:01:56balancing both? Is that even possible?
- 1:01:59And and achieving both.
- 1:02:02Well, you already are achieving both.
- 1:02:04>> That's true. Yeah. The business has been
- 1:02:06declining though.
- 1:02:08>> Declining.
- 1:02:09>> Yeah. So, it's it's
- 1:02:10>> it went from like 320 to 270ish last
- 1:02:14year. It's still Yeah. small. So,
- 1:02:17>> I'm interesting volat,
- 1:02:20you know, you missed a week or two. Um,
- 1:02:22but it sounds like the I'm gonna say
- 1:02:26back to what I think the question is,
- 1:02:27which is like, should I quit medical
- 1:02:29school to pursue this fitness thing all
- 1:02:32in or does it make more sense for me to
- 1:02:33forgo some income today to have MD next
- 1:02:36to my name so that I could potentially
- 1:02:37make more in the future?
- 1:02:40>> It's not about making more. I think it's
- 1:02:42it's also about, you know, my vision
- 1:02:44would be to write books, speak around
- 1:02:45the world, and be an expert in
- 1:02:47preventive health medicine.
- 1:02:48>> Do all that without an MD.
- 1:02:54How how
- 1:02:55>> I mean, can you name me some of the big
- 1:02:58uh health experts that aren't MDs?
- 1:03:03>> Um, not at the level that I've thought
- 1:03:06of like Dr. Hyman or Peter Aia.
- 1:03:09>> Okay.
- 1:03:10>> Um,
- 1:03:11>> how many years left you have?
- 1:03:13>> How many years left?
- 1:03:14>> Oh, I'm just starting next year. So,
- 1:03:16that would be the plan. Yeah.
- 1:03:18>> Do your parents want you to be an MD?
- 1:03:20They don't care.
- 1:03:21>> After all the success I've had the
- 1:03:23business,
- 1:03:24>> well, before I before I started the
- 1:03:28business, I was pressured immensely. But
- 1:03:30>> uh after all the success where I'm in a
- 1:03:33place where with the assets I've
- 1:03:34accumulated, gratefully I don't have to
- 1:03:36do it. But it just it's calling me. I've
- 1:03:38been volunteering in the nonprofit space
- 1:03:40and with uh
- 1:03:41>> What are you so split about, dude? Like
- 1:03:43I mean you're going to you give what,
- 1:03:45seven years or six more years and then
- 1:03:47you're an MD?
- 1:03:49I mean, if you if you if Dr. Tia and the
- 1:03:52Aean Clinic and you know, Huberman and
- 1:03:54all that stuff. Well, Hubman's a PhD,
- 1:03:56right? He's not an MD.
- 1:03:57>> Um, and Tia, is he an MD or PhD?
- 1:04:00>> He's an MD. Yeah,
- 1:04:01>> he's an MD.
- 1:04:01>> Yeah.
- 1:04:05>> If it's like I want to be a doctor, then
- 1:04:06go be a doctor. Okay. You know, um
- 1:04:09>> the trade is that you're going to give
- 1:04:10six years and you're going to under earn
- 1:04:12for the next six
- 1:04:13>> and then you'll earn more later. How
- 1:04:15would you build a brand around it in the
- 1:04:17greatest in the best way possible? Doc
- 1:04:19>> being a doctor or being not a doctor
- 1:04:21>> going down that path or would you
- 1:04:22document the whole journey? What would
- 1:04:23you do for like brand leverage in the
- 1:04:25long like the best long-term way
- 1:04:27possible?
- 1:04:29>> I mean what's going to matter more is
- 1:04:30that once you become a doctor than that
- 1:04:32like you're using the establishment as
- 1:04:34your brand credibility.
- 1:04:36>> You can also just like so it's not a
- 1:04:38fair comparison if we're being real,
- 1:04:39right? Right. It's not a fair comparison
- 1:04:41to say uh would me with an MD be more
- 1:04:43successful than me without an MD. It's
- 1:04:45more would me with an MD starting with a
- 1:04:49six-year
- 1:04:50uh not head start, whatever the reverse
- 1:04:53of that is.
- 1:04:54>> Uh be more advanced than me with
- 1:04:56six-year head start without an MD.
- 1:05:00So, which of those do you think? But you
- 1:05:02don't want to make money. I can't
- 1:05:03remember what was the whole thing. the
- 1:05:04goal isn't like making
- 1:05:06>> this is why just so you guys know my
- 1:05:08biggest pet peeve in the world is that
- 1:05:11>> um because and I'll tell you why I'll
- 1:05:13tell you why
- 1:05:14>> this decision is so hard for you because
- 1:05:16you have nothing to optimize against
- 1:05:19like solve my life decision what do you
- 1:05:21want don't know hard to solve right if
- 1:05:24you said I want to make more money cool
- 1:05:26easy leverage to pull make big number go
- 1:05:28up happy face right if you're like I
- 1:05:30want to have impact then it's like cool
- 1:05:31make the number of people that we're you
- 1:05:33know interacting with go up. Happy face.
- 1:05:35If it's I'm just not sure what I want to
- 1:05:37do with my life,
- 1:05:39that's a you thing. Once you figure that
- 1:05:42out, like figuring out what to do is the
- 1:05:44hard part.
- 1:05:45>> Getting it is the easy part.
- 1:05:47And I think way more people get stuck in
- 1:05:49the just years of like I'm not sure what
- 1:05:51to do. And it's because they're afraid
- 1:05:52of making a decision.
- 1:05:54>> They're afraid of the path not taken.
- 1:05:56And so if you think about what deciding
- 1:05:58is, decadera, it's Latin, right? Which
- 1:06:01means to cut off. And the question is,
- 1:06:03which which future do you want to cut
- 1:06:04off?
- 1:06:08>> When you're 85 and you look back, which
- 1:06:09one do you regret more?
- 1:06:11>> Not doing the MD.
- 1:06:12>> Done.
- 1:06:13>> Yeah.
- 1:06:13>> Great. So, you just have to eat [ __ ] for
- 1:06:15six years and realize you're not going
- 1:06:16to make as much and that's the trade.
- 1:06:18>> Cool.
- 1:06:20>> Thank you.
- 1:06:20>> Do it. Appreciate [laughter] it.
- 1:06:25>> I'll be like, what is life? There's
- 1:06:27another one up here.
- 1:06:31Technically go. That's actually to me
- 1:06:33that's actually a focus one. If you like
- 1:06:34this video and you're a business owner
- 1:06:35who wants to break through your current
- 1:06:36revenue ceiling, I distilled every
- 1:06:38lesson from scaling 10 businesses past
- 1:06:4010 million and three businesses past 100
- 1:06:42million into a completely free scaling
- 1:06:44road map that I've used to go from 0 to
- 1:06:451, 0 to 10, and 0 to 100 plus. And so
- 1:06:48you can click here and you can check it
- 1:06:49out. Again, absolutely free. And since
- 1:06:51you're a business owner, appreciate you.
- 1:06:52And uh enjoy.
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