I Checked Into My Own Hotel. The Clerk Charged Me $1,400 and Said: "Grandma, Sleep in Your Truck" — Transcript

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1. 0:01The hotel receptionist looked me
2. 0:03straight in the eyes, laughed, and told
3. 0:04me that if I couldn't afford $1,400 a
4. 0:08night, I should go sleep in my truck.
5. 0:10But what she didn't know was that I
6. 0:11owned the entire hotel, including the
7. 0:13building she was standing in. And before
8. 0:16sunrise, she will be begging me for
9. 0:17forgiveness.
10. 0:19Subscribe right now because what
11. 0:20happened next shocked everyone. Also,
12. 0:23tell me where you watching from. Back to
13. 0:25the story. I'm 72 years old and I've
14. 0:28spent most of my life building a real
15. 0:30estate empire. I own several luxury
16. 0:32properties, including a five-star hotel
17. 0:34in Aspen, Colorado. But I dress
18. 0:37modestly, drove an old pickup truck, and
19. 0:39never flaunt my wealth. Not even my
20. 0:41family knows the full extent of my
21. 0:43fortune. One Friday evening, I decided
22. 0:45to visit my hotel without announcing
23. 0:47myself. I wore an old cardigan, carried
24. 0:50a worn handbag, and walked up to the
25. 0:52reception desk. I'll like a room for two
26. 0:55nights, please. The receptionist looked
27. 0:57me up and down and said, "That will be
28. 0:59$1,400 per night." I blinked. Is there
29. 1:04perhaps a senior discount? She burst out
30. 1:07laughing. "Lady, if an old hag like you
31. 1:10cannot afford it, better sleep in your
32. 1:12truck." Two guests nearby chuckled. I
33. 1:15felt humiliated, but I remained calm. I
34. 1:18paid for the room, requested a receipt,
35. 1:20and quietly went upstairs. At 7:00 a.m.,
36. 1:22I called an emergency management
37. 1:24meeting. The general manager arrived
38. 1:26looking confused. I placed my ownership
39. 1:29documents on the coffer table and said,
40. 1:31"Before we begin, does anyone here know
41. 1:33who I am?" Silence. So, I introduced
42. 1:36myself as the hotel's majority owner.
43. 1:39Then I requested the previous nine
44. 1:40security footage. There she was,
45. 1:43laughing at me, insulting me, and
46. 1:45encouraging paying guests to join in.
47. 1:47But I discovered something even worse.
48. 1:49You see, she had been secretly adding
49. 1:51unauthorized charges to elderly guest
50. 1:53bills, pocketing the difference and
51. 1:55threatening anyone who complained. I
52. 1:57asked the accountant to investigate. The
53. 1:59evidence was overwhelming. I ordered a
54. 2:01full audit suspending the receptionist
55. 2:03pending investigation and refer the
56. 2:05suspected theft to the authorities. Then
57. 2:08I introduced a new policy. Every
58. 2:10employee would undergo customer service
59. 2:12retraining and elderly guests who had
60. 2:14been overcharged will receive refunds. 3
61. 2:16weeks later, I returned to the hotel.
62. 2:18The receptionist was gone. The story
63. 2:20money was being recovered and the staff
64. 2:23welcomed me with a standing ovation. I
65. 2:26checked into the presidential suite.
66. 2:28This time my room was complimentary. I
67. 2:30smiled and said, "Funny how things
68. 2:32change when you finally discover who
69. 2:33you're speaking to." And then I slept
70. 2:35like a queen. If you think this revenge
71. 2:38was deserving of a queen, then you're in
72. 2:40the right place. Hit the subscribe
73. 2:42button, like, share, leave a comment,
74. 2:45tell me what you love the most about the
75. 2:46story. I'll see you in the next one.