How to use the GROW Model Coaching Demonstration — Transcript

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1. 0:00foreign
2. 0:07good to see you again how you doing hi
3. 0:09there thanks good to be back here thank
4. 0:11you fantastic and uh what would you like
5. 0:13to bring to today's session yeah well
6. 0:15I've had some good news I've got a
7. 0:16promotion
8. 0:17um which is really really great um which
9. 0:19has been a while in the offing but um I
10. 0:21now um as part of this role I'm gonna
11. 0:23have to present for the first time and
12. 0:26I'm a bit well I'm very nervous about
13. 0:28the idea of presenting because I'm
14. 0:30usually just a techie behind my desk and
15. 0:31the idea of presenting to people and
16. 0:33I've got to train people and I'm just
17. 0:35nervous about that so it'd be great to
18. 0:37be able to work on on my on my
19. 0:39confidence when it comes to presenting
20. 0:41because I've not really done it before
21. 0:42okay so uh first of all it's great news
22. 0:45congratulations on that wonderful motion
23. 0:47and so tell me about the presenting what
24. 0:50kind of presenting are you going to be
25. 0:51doing yeah well um I'm responsible for
26. 0:54an IG platform that many of the staff
27. 0:57use within the organization and it's
28. 1:01kind of changed recently there's been an
29. 1:02upgrade we've got a new tool it's quite
30. 1:04boring but uh hey we need to use it um
31. 1:06and I need to train people to be able to
32. 1:08use that because it's important for
33. 1:09people to input the data so it's really
34. 1:11that kind of tutorial taking people
35. 1:14through it and just making sure people
36. 1:15are comfortable and that they're using
37. 1:17the system appropriately so it's going
38. 1:19to be training groups of
39. 1:21it could be anything between five and
40. 1:2430 people in rooms just in terms of how
41. 1:28to choose the system and what would what
42. 1:30would it be useful for us to spend the
43. 1:32time on today that's going to help you
44. 1:33feel more confident about it yeah just
45. 1:36any any tips about just making me feel
46. 1:38more is that you put your finger on it
47. 1:40people helping me feel more more
48. 1:42confident and maybe just to Think
49. 1:44Through how I'm going to do how I'm
50. 1:46going to do it yeah right and so what
51. 1:48would you ideally like to leave the
52. 1:49session with that's going to help you
53. 1:51with that yeah I think feeling calm
54. 1:53feeling that I know what I'm doing okay
55. 1:57um
56. 1:58yeah and feeling okay feeling as I can
57. 2:00do it yeah so just feeling that you can
58. 2:03do this yeah you're okay you can do this
59. 2:04yeah yeah yeah yeah yeah yeah feeling
60. 2:06calm feeling I can do it and yeah and a
61. 2:09sense of just how I'm going to do that
62. 2:10yeah okay and when does this uh when
63. 2:13does this new world start well um I've
64. 2:15just started the new role but the first
65. 2:16time I've got to deliver training is
66. 2:18about two weeks time two weeks okay all
67. 2:21right sure so um I see you've got your
68. 2:23pen and paper there do you want to write
69. 2:25that down as one clear goal one one
70. 2:27sentence that says what you want to have
71. 2:29yeah
72. 2:32Jesus read it out as you're writing it
73. 2:34or once you've written it whichever
74. 2:36works best for you yeah
75. 2:38um
76. 2:41um
77. 2:43okay so I've got
78. 2:45um to feel confident feel confident
79. 2:47about presenting and knowing how to so
80. 2:50where did it okay okay so with the
81. 2:53confidence
82. 2:54um how do you feel how is that
83. 2:57confidence when you think about it now
84. 2:58if you were to think about you
85. 3:00presenting now and and measure that
86. 3:02confidence on for example a scale of one
87. 3:04to ten so 10 is high one is low where
88. 3:06would you say you are at the moment I
89. 3:07think with the material I'm fine with
90. 3:09the material so I'm quite confident with
91. 3:11the material
92. 3:13um because I know it I know this system
93. 3:15but the presenting so the material I'm
94. 3:18like a nine because I know it the actual
95. 3:20material is I mean but presenting itself
96. 3:23I'm like about five okay
97. 3:27so with the material the actual uh
98. 3:29training is it when you say presenting
99. 3:32it's training yeah yeah I'm talking
100. 3:34people through how to
101. 3:36what to do how to fill in these fields
102. 3:38and fill in that field it's a system
103. 3:39that pretty much everyone in the
104. 3:40organization one large number of people
105. 3:42use it's just talking them through it
106. 3:44and how the new system works compared to
107. 3:46the old one and I I live on this system
108. 3:48I help kind of create it so I know that
109. 3:50stuff it's just the presenting side that
110. 3:52I've never really done training people
111. 3:53before so what makes it a nine
112. 3:57um oh because I know that I know the
113. 3:58material inside and out you know I know
114. 4:00the system that we use I know it um very
115. 4:02very well and and uh yeah so no worries
116. 4:06about that okay and with the thinking
117. 4:09about the presentation what makes it a
118. 4:10fight
119. 4:12um yeah because I'm so new to it and I
120. 4:15just think it's like what confident
121. 4:16people do and I'm just a quiet techy
122. 4:20um and um so it's just new maybe it's
123. 4:22just new I've not done it I just prefer
124. 4:24to be behind a screen right
125. 4:26um so what goes on for you inside when
126. 4:29it when it's a five yeah just feeling a
127. 4:32bit nervous a little bit like like now
128. 4:34just feeling a bit nervous and
129. 4:36um
130. 4:37uh yeah just a little bit nervous and
131. 4:39and unsure
132. 4:42um so maybe if I can just find
133. 4:43techniques to and just tips of how I'm
134. 4:46going to just manage that that will just
135. 4:48help me to feel more confident okay
136. 4:50because when you were saying um a bit
137. 4:53nervous you were kind of doing this yeah
138. 4:55I'm guessing you're telling me about
139. 4:56your hands yeah yeah so what goes on and
140. 4:58you're moving your hands a little bit
141. 5:00yeah yeah just so what goes on for you
142. 5:03when you're thinking of that yeah just a
143. 5:04little bit sweaty in a little bit like
144. 5:06scatty and so onwards I like to be
145. 5:08focused like when I'm normally doing my
146. 5:09stuff if I can be just really focused
147. 5:11right then I just feel so much better
148. 5:13like that's how I feel about material
149. 5:14but it's just the presenting thing yes
150. 5:16and you said Scotty oh my brain goes all
151. 5:19over all over the place yeah so I think
152. 5:22I just need a I'm going to need a focus
153. 5:23for just how I'm gonna
154. 5:25um deliver I guess the good thing is
155. 5:27that they are people who I most of the
156. 5:29people are people I know or I you know
157. 5:31and you know many of them will be people
158. 5:33I know
159. 5:34so have you
160. 5:36have you presented in in some other ways
161. 5:39uh in some other scenarios with these
162. 5:42people with these teams and one-to-one
163. 5:44and sometimes just showing people how to
164. 5:45so I'll sit down with an individual and
165. 5:47just show them how to use the system so
166. 5:48that's fine right and so when you're
167. 5:52doing that so you're sitting with them
168. 5:54or you're standing same with the
169. 5:55mutually just and how how will that be
170. 5:57different when you're presenting to the
171. 5:58uh teams I guess it would just be just a
172. 6:00bigger room but I guess the process is
173. 6:04kind of similar to what I need to take
174. 6:05them through and maybe that's something
175. 6:06for me to hang on to that the process
176. 6:08will be maybe I just need to get used to
177. 6:10the fact that they're just going to be
178. 6:11setting up in a broader space but I
179. 6:14think the process will be will be
180. 6:15similar just with a few more questions
181. 6:17and answers what will the training take
182. 6:19place
183. 6:20um we've got a few training rooms and
184. 6:22most of them will be in one or two of
185. 6:24those training rooms occasionally it
186. 6:25might be in a in one of the large
187. 6:27offices right okay
188. 6:29what would you need to have used as you
189. 6:32say you want to have some tools and
190. 6:34tricks that's going to help you calm
191. 6:36your nerves I hopefully bring it up from
192. 6:39a
193. 6:39when you say it's a five at the moment
194. 6:41what would you like your confidence I
195. 6:43mean b by the time you start doing your
196. 6:45training interviews maybe about a nine I
197. 6:48don't want to be more than nine but nine
198. 6:49if I could be like a nine what would be
199. 6:51different if it was a nine um I just
200. 6:53think I'd be organized I'd just walk in
201. 6:55there like I knew what I I knew what I
202. 6:57was doing and
203. 6:59um and just with a clear steps of how am
204. 7:03I going to do it right okay so as a five
205. 7:06because you said you would walk in there
206. 7:07you just know what you're doing so if it
207. 7:08was a five how would you how would you
208. 7:11sit now if if you think it's a five how
209. 7:14would you sit with your confidence now
210. 7:16as if I what would it look like yeah be
211. 7:18probably big yeah a bit sweaty okay so
212. 7:21how would would you show how would you
213. 7:23how would you say how would your body uh
214. 7:25language change now if you were a five
215. 7:28if you come five if you to go there now
216. 7:30how would it be oh I think I'd be a
217. 7:32little bit more um reserved maybe not
218. 7:34looking at people a little bit just more
219. 7:36agitated okay and what else are you
220. 7:38noticing about your body and language
221. 7:40and how tight okay you said tight you
222. 7:43did this when you were tight so what's
223. 7:44going on here yeah the shoulders are a
224. 7:46bit slumped yeah okay
225. 7:48um and where are your hands now your
226. 7:50hands are on my knees okay and and are
227. 7:52you did you lean back or lean forwards
228. 7:54or I think I was kind of just here
229. 7:56hunching a little bit Yeah okay all
230. 7:59right so wipe that if you were thinking
231. 8:01you were a
232. 8:03how would you say
233. 8:04if you oh well I'd probably just be like
234. 8:05that I'd be really really relaxed and
235. 8:07I'd probably be stood up when I'm stood
236. 8:09up in front of them and just very very
237. 8:11just very very relaxed and just sing
238. 8:12it's like a conversation really just a
239. 8:14chat all right so what just happened
240. 8:16there to the body language so just think
241. 8:19about you what happened what was
242. 8:20different about your body just more open
243. 8:21just more relaxed and just knowing my
244. 8:23stuff really and I feel good it feels
245. 8:25good thinking about
246. 8:27um when you were feeling uh less
247. 8:30confident you were feeling slightly
248. 8:32Twitchy uh you said your mom is a bit
249. 8:35scatty so how was it different when
250. 8:37you're more far more focused far more
251. 8:39focused like I can now look in you in
252. 8:40the eye and be like that yes far more
253. 8:42focused yeah and what about the gestures
254. 8:44what's going on with the gestures it's
255. 8:45far more clear and focused like okay
256. 8:47here's the things I'm going to talk to
257. 8:48you about today everybody I'm going to
258. 8:50walk you through this if you've got any
259. 8:51questions just let me know any questions
260. 8:54that you've got um as we go through yeah
261. 8:56so what can you take from this that will
262. 8:58help you when you come to that first
263. 9:00presentation so I I think that one of
264. 9:02the first things I could do is just
265. 9:04um remembering that I know my stuff I
266. 9:06think that's the first thing that I've
267. 9:08for me it's like remembering that I know
268. 9:10the stuff
269. 9:11um
270. 9:13I think the other thing I could take
271. 9:14really from this is maybe just writing
272. 9:19down
273. 9:20what I'm going to do when just the
274. 9:22timings of what I'm going to do I kind
275. 9:24of know the material but I think if I
276. 9:25give myself just to sort out the timings
277. 9:27of the session you know how long what
278. 9:30I'm where I'm going to be at which point
279. 9:31during that 90 minute session and yeah
280. 9:34just walking in a little bit more um
281. 9:37upright and looking people in the eye
282. 9:39and smiling maybe okay
283. 9:41so um
284. 9:44you mentioned about uh you know your
285. 9:46stuff as you've said right at the very
286. 9:48beginning this is your this is your deal
287. 9:50this is your thing it's you this is your
288. 9:52expertise okay and um with tiny she said
289. 9:56it was 90 minutes so the presentation
290. 9:57the training is going to be the whole 90
291. 9:59minutes okay and you said about writing
292. 10:02it down so what would you need to write
293. 10:03down well I think what I will do I've
294. 10:06got all of the material I've got all the
295. 10:07course materials and I'm just showing
296. 10:09people the actual actual system but I
297. 10:12think I'm just what I'll do is just
298. 10:13write down how long will probably be the
299. 10:15introduction and find if they've got any
300. 10:17general questions and then we'll
301. 10:19probably go into the main bit of showing
302. 10:21them screen by screen what's changed
303. 10:24what's what's remained the same so just
304. 10:26go and buy all the screens and then just
305. 10:28asking if there's any questions as we go
306. 10:31along
307. 10:33um and sort of to allow I think making
308. 10:35sure that we've got a good
309. 10:37half hour for any kind of questions
310. 10:38because some people are just newer to
311. 10:40the system and there might be it's their
312. 10:42opportunity to ask me anything right
313. 10:43okay so you said to begin with the intro
314. 10:46yeah yeah so what would be in the intro
315. 10:49you know hi everyone good morning I'm
316. 10:50just here to show you the new the new
317. 10:52database that you're all going to be
318. 10:54using
319. 10:55um say a little bit about my name on Bob
320. 10:57I'm work for the IT team and then I'll
321. 11:00probably just ask them
322. 11:01um if they've got experience of using
323. 11:03the system before okay and then just
324. 11:05talk them through what we're going to be
325. 11:07covering the areas of the system that we
326. 11:09can be going through and then I'll be
327. 11:10and then I'll actually just go through
328. 11:11through it screen by screen okay and
329. 11:14then finally a question and with the
330. 11:16intro how long you've got a 90 minute
331. 11:18session yeah and you're planning this so
332. 11:20how how long ideally would you like I
333. 11:22think about 10 minutes just 10 minutes
334. 11:23about 10 minutes yeah okay and what's uh
335. 11:27what comes next after the intro then I
336. 11:29think after that we're pretty much into
337. 11:31just going chunk by chunk through
338. 11:33through the system and I reckon that
339. 11:35might take
340. 11:36anything between 30 and
341. 11:39you know 30 odd minutes
342. 11:42and then we've got the rest of the time
343. 11:43maybe it depends thanks to 45 minutes
344. 11:46the rest of the time if we need it all
345. 11:47is for any q a and we can sometimes
346. 11:49finish early so when you say you're
347. 11:51going to go through the main content
348. 11:52chunk by chunk yep does that need to be
349. 11:55timed or scheduled or how could you say
350. 11:58the material is already yeah yeah I'm
351. 12:00I'm pretty cool with that I know how
352. 12:03long each particular screen it will be
353. 12:05it's probably going to be about
354. 12:0610 minutes per particular area so that
355. 12:09should be pretty fairly fairly fine okay
356. 12:11so you said that will be between 30 45
357. 12:13minutes yeah and at 10 minutes intro and
358. 12:17the 10 minutes intro and this is kind of
359. 12:19just guidelines yeah yeah okay but we
360. 12:21know it's a 90 minute is it a firm 90
361. 12:23minute slot oh no we can finish it now
362. 12:25we can finish early so then the rest of
363. 12:26the time means that I can just spend on
364. 12:29any questions and if you finish later is
365. 12:31it flexible in that you can finish later
366. 12:33than 90 minutes yeah if need be but I I
367. 12:35know I can get through it okay so the
368. 12:38the remainder of the time around 30
369. 12:40minutes or so would be for Q a the Q a
370. 12:43that's right yeah yeah okay and so what
371. 12:45else would you need to do to really
372. 12:47support yourself into feeling more
373. 12:50confident more like a nine than a five
374. 12:51yeah I think to be honest this thing
375. 12:54written down does a lot of it and then
376. 12:57just
377. 12:58um just going for it practicing it a few
378. 12:59times I might maybe even speak it in the
379. 13:01mirror or go for it with one of my pals
380. 13:03and the team who's done some training
381. 13:05before that might be very useful but I
382. 13:07think it's just picturing it and getting
383. 13:09into the room early actually will just
384. 13:10help me just to set everything up I just
385. 13:12feel far more confident okay I might
386. 13:14even do a trick that I've seen somebody
387. 13:16do which is to sit and some of the
388. 13:17chairs that people read sat in so I can
389. 13:19see what the experience is from somebody
390. 13:21who's um a delegate
391. 13:23to to kind of sit in there yeah I was
392. 13:25gonna say sit in their shoes it doesn't
393. 13:26work you know what I mean okay all right
394. 13:29so anything else
395. 13:30um to be honest with you I think that's
396. 13:32I think that's pretty much it because
397. 13:34for me it's about just keeping it clear
398. 13:35and simple and just making it really
399. 13:37relaxed in just a chat okay you know
400. 13:39just being really friendly and so just
401. 13:40remind
402. 13:41like such a goal was really to feel
403. 13:43confident about presenting in the house
404. 13:45knowing how I was going to do it okay in
405. 13:47Europe five when you came here when you
406. 13:49think about it now
407. 13:50in two weeks what would it be definitely
408. 13:51I'm definitely an eight and a half and
409. 13:53I'm sure by the time I'm there I've been
410. 13:54nine is all I need to just remember is
411. 13:56just they're just people like me and
412. 13:58just uh make it a bit of a chat because
413. 13:59I know my stuff really excellent thank
414. 14:01you oh real pleasure thank you so much
415. 14:03for your time today Mike I'm really
416. 14:04appreciate it thanks
417. 14:06so it's me Rasheed the coach and you
418. 14:09just
419. 14:09um saw Bob and Bob was somebody as you
420. 14:13got the sense of new job and
421. 14:15promotionally excited about it but as
422. 14:17you could probably tell they were very
423. 14:18very nervous about the idea of
424. 14:19presenting you could probably even see
425. 14:21it in terms of their body language and
426. 14:22all the rest of it and Bob is actually
427. 14:25an amalgamation of a few people that
428. 14:27I've coached over time many many people
429. 14:29actually have problem with with
430. 14:31um presenting anxiety and Bob was one of
431. 14:34them and really Bob just really needed
432. 14:36the space and that support just to
433. 14:38become more clear about what he was
434. 14:40going to do
435. 14:42um he thought it was about his
436. 14:43confidence but actually
437. 14:45um through talking it through with Mike
438. 14:47he realized that you already had a lot
439. 14:48of the competence that he needed and
440. 14:50actually what he needed was just a
441. 14:51strategy some strategies of what he was
442. 14:53going to do and how he was going to do
443. 14:55it and to remember that he already knows
444. 14:58his stuff so for him just those few
445. 15:00handful of things that he could do
446. 15:02planning out his timing engaging with
447. 15:04people being himself and doing all the
448. 15:07Preparatory work and just engaging with
449. 15:09his audience made him feel so much more
450. 15:10comfortable so by the end he had moved
451. 15:12from five out of 10 in confidence to
452. 15:15feeling that eight and a half and by the
453. 15:16time he'd done his practice he would be
454. 15:18uh a nine out of 10 in terms of
455. 15:20confidence so um it's a great job by uh
456. 15:22by Mike and the coaching and yeah Bob
457. 15:25was feeling good when he left