How To Structure A Meta Ads Account At Every Spend Tier In 2026 — Transcript
Full transcript
- 0:00If you run Meta Ads as an e-commerce
- 0:01brand, this is the only video that you
- 0:03need to watch on Meta Structure. Whether
- 0:05you're just starting a new ad account or
- 0:06you're spending a million dollars a
- 0:08month on Meta, we'll be running through
- 0:09every level of structure, everything you
- 0:11need to know so that you can maximize
- 0:13efficiency on the platform. There's
- 0:14three claims on account structure that
- 0:17are all true at the same time. And by
- 0:19the end of this video, you'll understand
- 0:21why three of these claims all make sense
- 0:23contextual to your ad account. Claim
- 0:25number one, consolidation will always
- 0:27beat segmentation within any meta ad
- 0:30account structure. So if you have fewer
- 0:32campaigns, fewer adsets, you'll
- 0:33generally get better performance, but
- 0:35it's not necessarily the right thing to
- 0:36do. Number two is that media buying
- 0:39actually still matters at higher ad
- 0:41spend levels. Now, if you're spending
- 0:42$100 a day, it's probably not that big
- 0:45of a lever when it comes to growing the
- 0:46account and growing the business. But if
- 0:48you're spending $100,000, $200,000,
- 0:50$300,000 a month, maybe you're buying is
- 0:52still going to give you a 10 to 20%
- 0:55efficiency lift if you do it correctly.
- 0:57And then third is there is actually no
- 1:00universal perfect account structure that
- 1:02fits every business. The reason why
- 1:04there is a thousand YouTube videos on
- 1:05how to structure better ad campaigns is
- 1:07because there is a thousand different
- 1:09types of businesses. And so dependent on
- 1:11the nuances within your particular
- 1:13business, it will change how you think
- 1:14through structure. I'm going to be
- 1:16giving you through the way that you
- 1:18should think through the problem so that
- 1:20you yourself can make the structure
- 1:22yourself. Over the next two hours, I'll
- 1:24walk you through how Meta decides where
- 1:26your money is going. The three spend
- 1:28playbooks if you're doing under 50k a
- 1:30month in spend 50 to 250 and 250 plus.
- 1:33The difference between ABOS and CBOS and
- 1:34when you should use each. Three settings
- 1:36that you should be turning off right
- 1:38away as you finish this video. How to
- 1:40design high performing adsets. How much
- 1:42spend should go towards existing
- 1:44customers and different audiences?
- 1:46What's the testing budget look like? How
- 1:48do you math that out? How do you back
- 1:49propagate from your goals? And then
- 1:51number four is I'm going to give you
- 1:52four diagnostic questions that you
- 1:54should always be asking yourself. Meta
- 1:55is optimizing for one thing in 2026 and
- 1:58honestly forever. It's revenue per user
- 2:00per minute. Now, there's two ways that
- 2:03Meta can grow this number. Number one is
- 2:05they increase ad inventory. And so they
- 2:08simply put more ads onto their platforms
- 2:10or they'd buy more platforms where more
- 2:12ads can serve. Now you've actually seen
- 2:14this be the case over the course of the
- 2:15last six years. I remember six years ago
- 2:17I would get one ad in every five to six
- 2:19posts. Now sometimes you get triple ads.
- 2:22You're scrolling and you'll get an ad,
- 2:24another ad, and then another ad all in a
- 2:26row. And that's meta increasing the ad
- 2:28inventory so that they can maximize
- 2:30revenue on the platform. And then the
- 2:32second is if they can't increase ad
- 2:34inventory any further if the platform's
- 2:36starting to get not enjoyable to use
- 2:37because there's just so many ads. Well,
- 2:39the other thing that they can do is they
- 2:40can just increase the cost for the
- 2:42advertisers to serve, which is your
- 2:44CPMs, your cost per thousand
- 2:45impressions. And so the same amount of
- 2:47ad inventory, but let's make it more
- 2:49expensive for everyone. And you see this
- 2:51in year-to-year CPM inflation. We have
- 2:53over 150 million in ad spend connected
- 2:56to our business manager. and we can go
- 2:58and do an aggregated ad report and look
- 3:00at what CPMs have looked like over the
- 3:02course of the last three years. And it's
- 3:03cyclical with obviously Black Friday,
- 3:05but every year it goes up and what you
- 3:07end up seeing is there's about 20 to 30%
- 3:09inflation in CPMs. Now, obviously
- 3:12there's a little bit of natural
- 3:13inflation to the dollar that you need to
- 3:15factor out of that, but still CPMs are
- 3:17going up faster than inflation is. And
- 3:19the reason for that is that Meta has to
- 3:22continue to publish good quarterly
- 3:24earnings because they're a publicly
- 3:25traded company. And the way that they do
- 3:26that is they need to increase revenue on
- 3:29their biggest product, which is the ad
- 3:31product. Now, this seems all very doom
- 3:32and gloom and like, "Oh, Meta's against
- 3:34you. Everything's becoming more
- 3:35expensive. It's a terrible platform.
- 3:36Don't spend on it." That's not
- 3:37necessarily true because if Meta
- 3:39increases CPMs, everyone just becomes
- 3:41unprofitable. So, they can't do that.
- 3:42They can't just make all their
- 3:43advertisers unprofitable or else people
- 3:45will stop spending. And so, what they
- 3:47have to do when they increase CPM is
- 3:49they also have to increase expected
- 3:51conversion rates or ROI of the platform.
- 3:54So they need to effectively more
- 3:56efficiently pull dollars out of users on
- 4:00the platform and transfer them to
- 4:02advertisers so that you get conversion
- 4:05rates that outweigh the CPM increase.
- 4:07The reason why all this matters and the
- 4:09reason why this context matters is that
- 4:10every time Meta rolls out an update,
- 4:12whether it's Andromedor, whether it's
- 4:13Gemmin, whether it's one of the smaller
- 4:15updates that you've never even heard of,
- 4:17what they are trying to always do is
- 4:19increase the efficiency of ad serving so
- 4:22that then they can make it more
- 4:23expensive for you to actually place.
- 4:25Now, a core principle of setting up
- 4:27structure on the account is
- 4:28understanding that what you see in the
- 4:30platforms is not necessarily what Meta
- 4:32is optimizing. And that's where you get
- 4:34a lot of poor decision-m being made
- 4:36within account structures or within
- 4:38decisions as to where budget should
- 4:39flow. There's a lot of stuff that you
- 4:41see that's not necessarily reality. And
- 4:44so an example is what you see in the
- 4:46platform is lastclick attribution.
- 4:48Meaning if a user clicks on multiple ads
- 4:50and then buys the purchase the
- 4:52conversion value will just go to the
- 4:54final ad that they touched. But in
- 4:56reality Meta is optimizing across
- 4:59multi-touch attribution. Meta knows that
- 5:01just optimizing towards the last click
- 5:03is meaningless when there was all of
- 5:05these prior clicks and prior
- 5:06interactions that led up to the
- 5:08conversion. And so what you end up
- 5:09seeing is that if you have three ads
- 5:11here and the clickfunnel looks like this
- 5:13and then they ultimately buy, you on the
- 5:15surface will go, "Ah, this is the ad
- 5:17that's performing killer." But Meta will
- 5:19still be distributing spend here because
- 5:21it sees that a click actually occurs
- 5:23here, click occurs here, and then the
- 5:24final click occurs. And so in the back
- 5:26end, it's likely allocating one/ird
- 5:29credit to each one, which is why spend's
- 5:31getting distributed in the way that it
- 5:33is. So another example of what you see
- 5:34is that one ad gets all the credit. But
- 5:37the reality is that Meta is optimizing
- 5:39across a chain of impressions. What you
- 5:41see is ad level return on ad spend. So
- 5:44you're going down here and looking at
- 5:45rorowaz on these individual ads, but
- 5:47what met is actually optimizing for is
- 5:49your CPA target at the adset level.
- 5:52because the bidding and optimization
- 5:54actually is inherited from the adset,
- 5:56which is why you don't set cost caps at
- 5:58an ad level. If you're going to set cost
- 5:59caps or any kind of more complex bidding
- 6:02approach, you're going to do it at the
- 6:03adset level instead. Now, if we go back
- 6:05to this concept of sequencing where a
- 6:07user might pathway through multiple ads,
- 6:09all of the ads, let's say, are spending
- 6:11$5,000, but they're at very different
- 6:13returns. When you look at this on the
- 6:15surface, you make an obvious decision if
- 6:17these are all sitting under the one
- 6:18adset, which is let's turn this ad this
- 6:20ad off. Let's put all the spend here.
- 6:22Now, besides sequencing, besides the
- 6:25fact that, well, these ads are probably
- 6:27doing a little bit of heavy lifting, we
- 6:28need to think about why is Meta
- 6:31distributing spend to these two ads,
- 6:33well, there's something called the
- 6:34breakdown effect. And this is public
- 6:36documentation by Meta. You can go and
- 6:38Google for it right now and pull up
- 6:39their actual uh page on this. And the
- 6:41idea is that when you use any of the
- 6:43breakdown features in Meta Ads, you can
- 6:46go to breakdown and you can click on age
- 6:47or you can click on gender or you can
- 6:49click on placement type or you can click
- 6:51on region. Okay, there's all these
- 6:52different options as to how you can
- 6:54segment and break down the data. What
- 6:56you will often see is weird stuff that
- 6:59doesn't make sense. You'll look at a
- 7:01breakdown, for example, on placements,
- 7:03and you'll see that stories are at a 4x
- 7:06rorowaz feed is at a 3x, but the feed is
- 7:10getting all of the spend. It might be
- 7:12holding 80% of all the spend in the
- 7:14account. And you go, why is this
- 7:16happening? Seems pretty easy to fix
- 7:18this, right? we just launch a dedicated
- 7:20campaign that only places on stories
- 7:22because stories perform better. But it's
- 7:24a flawed assumption because you were
- 7:26looking at blended data that is not
- 7:28counting in the incremental impact of
- 7:31pushing more spend through that
- 7:32particular channel or through that
- 7:33particular placement. And so if we
- 7:35simplify this back to the ad example up
- 7:37here, the reason why this ad is getting
- 7:40the same amount of spend as this ad is
- 7:42because Meta has tried to spend more
- 7:45here. It's tried to push it up past,
- 7:48let's say, $300 a day to 320. But when
- 7:51it does that, there's zero incremental
- 7:54returns. You don't make any more money.
- 7:57But over here, when this was, let's say,
- 7:59a lot lower down at $200 a day, Meta
- 8:02went, "Oh, we can't put spend here.
- 8:03We're getting no returns." So, let's
- 8:04see. Even though this has a lower base
- 8:06return, do we get any incremental
- 8:08returns here by putting more spent? And
- 8:10it goes on layers 250 in, and we make
- 8:13more revenue. Now, it's not at a great
- 8:15return. Maybe it's at a 2x or something,
- 8:16but this is at a 0x and so budget goes
- 8:19here. Same thing applies at a story and
- 8:21a feed level. So, Meta will try to put
- 8:24more budget through stories. Obviously,
- 8:26it's got a better return, but when it
- 8:28does it, the incremental ROI is so poor
- 8:32that it would rather just put spend into
- 8:34the feed. So, the distribution of spend
- 8:36majority of the time at a breakdown
- 8:39level is actually accurate and you
- 8:41should trust Meta. Now, there are cases
- 8:44where that isn't the case, and that's
- 8:45where you have to be a good media buyer
- 8:46and understand what breakdowns matter,
- 8:47what don't, and how you should be
- 8:49thinking through distributing spend. But
- 8:50majority of the time, if you're a
- 8:52beginner and you get too deep into
- 8:54breakdowns, you'll just make a bunch of
- 8:56segmentation decisions that actually
- 8:58aren't commercially aligned with what
- 8:59the platform wants you to do, and you'll
- 9:00get worse performance. So unless you are
- 9:02like an expert six year, sevenyear in
- 9:04media buyer, you should not be
- 9:06implementing changes based on complex
- 9:09breakdowns or your limited understanding
- 9:12of return on ad spend and ad. Now it
- 9:14wouldn't be a Facebook ads long form
- 9:16video if there wasn't a mention of the
- 9:17buzzword Andromeda. So here's a 30
- 9:19second explanation which is that
- 9:20previously you would choose interest,
- 9:22you would choose audiences and then you
- 9:24would load up a bunch of creative and
- 9:25that creative would serve to that
- 9:26interest. Now you load in your creative,
- 9:29you leave everything broad and meta
- 9:31looks at the creative and based on its
- 9:34understanding serves it to a relevant
- 9:36audience. That's effectively the
- 9:38retrieval system chain. Now you might be
- 9:39thinking, well does that mean interests
- 9:41are dead? Does that mean lookalike
- 9:42audiences are dead? We shouldn't use
- 9:44these anymore. Generally speaking, yes,
- 9:46interest targeting is super flawed. And
- 9:48if you actually go down this rabbit
- 9:49hole, you'll learn a bunch of reasons as
- 9:50to why interest targeting is not good.
- 9:52I'll give you one of them, which is that
- 9:53interests don't take into consideration
- 9:56intent. And so if I said I hate dogs on
- 9:59a Facebook post, Meta would group me
- 10:02into being interested in dogs. And so if
- 10:04you go and target the dogs interest, you
- 10:05would target me. But I actively went out
- 10:07there and said, "I hate dogs." And I
- 10:08commented on a bunch of posts. And so it
- 10:10isn't intent driven. It's simply
- 10:13interested. And so because of that, Meta
- 10:15put out a report or someone put out a
- 10:17report saying that 30% of the people
- 10:20that are inside of an interest group
- 10:22aren't meant to be there. They were
- 10:24incorrectly assigned. And so interest
- 10:26groups in itself is a poor way of
- 10:28categorizing users. Now, if you really
- 10:30want to go a little bit deeper on this
- 10:31topic, the way that interest targeting
- 10:34worked conceptually is it was
- 10:35effectively labeling. And so you would
- 10:39be interested in a pets post. And once
- 10:40again, that just means an interaction,
- 10:42comment, a like, something. Meta would
- 10:44tag you with pets. And now anyone that
- 10:46wants to target pets would target you.
- 10:48Very rudimentary. When you think about
- 10:50Meta being a trillion dollar business,
- 10:52you're like, "What? They're just putting
- 10:53labels on people based on the post that
- 10:55they interact with. That doesn't seem
- 10:56very sophisticated and it's not, which
- 10:58is why it doesn't perform as well as
- 11:00targeting broad. What happens when you
- 11:02target broad? Instead, you can think of
- 11:04it as if it's a vector space. Now, I'm
- 11:06just drawing three axes here, but in
- 11:08reality, this is like 10,000 dimensions.
- 11:11But what happens is that when I go and
- 11:13interact with a pets post, I get plotted
- 11:15on the graph. And then depending on what
- 11:17I interact with in real time, I will get
- 11:19moved around on this chart in a certain
- 11:21direction. So if I interact with cats as
- 11:23an example, I might get moved up in this
- 11:25direction. But if I interact with dog
- 11:27posts, I get moved over in this
- 11:30direction. And then what ends up
- 11:31happening is people will naturally
- 11:33cluster through this threedimensional
- 11:34space. And then when you go and target
- 11:36broad, instead of targeting people with
- 11:38labels, you're just targeting this big
- 11:40space and like sprinkling your ad out
- 11:42all over the place and going who
- 11:43interacts with it. And there'll be these
- 11:45hotspots. And over here, the people in
- 11:47this area actually start buying from
- 11:49you. and Meta goes, "Okay, well, let's
- 11:51just target this area." And then it will
- 11:53go and target this area right here. And
- 11:55then as you start to scale, what happens
- 11:57is the area increases around this spot.
- 12:00And so you target colder and colder
- 12:01audiences. And this is why most ads
- 12:02fatigue. This is why most campaigns die
- 12:04when you try to scale them up because
- 12:06you go from a hyperspecific target
- 12:08demographic and you try to scale out of
- 12:10it. And these people out here actually
- 12:13aren't convinced enough to buy your
- 12:14product cuz your ads might not be good
- 12:15enough. Now, the caveat with this whole
- 12:17model is that it isn't
- 12:18three-dimensional. it's like 10,000
- 12:21dimensions and so it can be much more
- 12:23specific in the actual clustering of
- 12:25users. So the first core thesis to
- 12:27understand is that consolidation beats
- 12:30segmentation. Really important concept
- 12:32to always be thinking about anytime
- 12:34you're structuring a meta account. Now I
- 12:36want to run you through the timeline of
- 12:37why this used to not be the case. Why
- 12:39it's counterintuitive and why a lot of
- 12:40agencies particularly legacy agencies
- 12:43are still hyper segmenting all over the
- 12:44place and it's probably ruining your
- 12:46performance. Now, what's also really
- 12:48unfortunate, as a little side note, is
- 12:50that the legacy outdated agencies are
- 12:53typically the very cheap agencies, which
- 12:55means they're the agencies that work
- 12:56with smaller businesses. And so, as a
- 12:58product of that, a lot of smaller
- 13:00businesses that might be watching this
- 13:01video that are just starting or maybe
- 13:03spending $10,000 or $20,000 a month on
- 13:05Meta, if you're with an agency and
- 13:07they're cheap, they're probably running
- 13:09legacy structures. And so, this is
- 13:11probably relevant for you so that you
- 13:14can push towards what actually works.
- 13:16these days. So 2018 was actually the
- 13:18first time I opened up a Metarat account
- 13:19and I was spending my own money at the
- 13:21time. Now back here you could segment by
- 13:24interest. In fact, it was favorable.
- 13:26Interesting was actually one of the
- 13:29biggest levers in the account back here.
- 13:30Now obviously creative still mattered.
- 13:32Obviously the website like all of these
- 13:34things played a part, but there was an
- 13:36additional lever which is that if you
- 13:38could take a creative and you could find
- 13:40the interest that it performed on, you
- 13:42could achieve scale. and creatives would
- 13:44not perform on some interests and they
- 13:46would perform on others. In fact, you
- 13:48could duplicate adsets with the same
- 13:49interest, same ads, and sometimes
- 13:50they'll work, sometimes they won't. And
- 13:52so, there was all these different
- 13:53nuances in the account that would
- 13:56actually allow you to exceed
- 13:57performance. And the reason being is
- 13:59that the platform was built around this.
- 14:01How it used to work is every time you
- 14:03would launch a new adset, the adset
- 14:05would go out and it would serve to a
- 14:07thousand random people and based on the
- 14:09initial intent signal, so who would
- 14:11click, who would interact, potentially
- 14:13who would buy. Meta will then zone in on
- 14:16those types of users within the interest
- 14:18group. And so you might have had that
- 14:20when you launch this adset, for whatever
- 14:23reason, moms age 40 to 50 interact. And
- 14:25so it starts going after that audience.
- 14:28You could launch the exact same ads set
- 14:30a second time, same ads, same interest,
- 14:33but on these thousand people, for
- 14:35whatever reason, men aged 30 to 35 are
- 14:38the ones that interacted because it's a
- 14:40very small sample size. So, you can have
- 14:41bias in these small sample sizes out of
- 14:43the gates. As a product, this adset
- 14:46starts going off and optimizing towards
- 14:47those types of audiences and you end up
- 14:49with very different results on each and
- 14:51you end up with very different
- 14:52audiences, too. And that was just a
- 14:53product of the way that the ad serving
- 14:55worked at the time. And so you were
- 14:58favored to Seg. It was a good thing to
- 15:02have a ton of adsets where you were
- 15:03constantly doing testing across
- 15:05different interests across different
- 15:06audiences, across lookalike audiences so
- 15:09that you could try to squeeze out more.
- 15:11Then what ended up happening? Well, Meta
- 15:14improved the ad product, right? We're
- 15:15looking at an 8-year time horizon here.
- 15:17Some stuff happened. So iOS 14 popped up
- 15:20which substantially impacted the ability
- 15:22for Meta to actually do interest groups
- 15:24because of a lot of the interest
- 15:26grouping was done using offsite pixel
- 15:28data from blogs from whatever they were
- 15:30interacting with on the internet. So
- 15:32they had to start to change the way that
- 15:34their retrieval system was working as
- 15:36well as their ranking system for users.
- 15:38Then AI started to pop up over here and
- 15:40that's when Meta became Meta. Went from
- 15:43Facebook to Meta and Zuckerberg went and
- 15:45made that big play into the metaverse.
- 15:47bought a ton of chips off Nvidia. They
- 15:50ended up not being able to do anything
- 15:51with those chips. So what did they do?
- 15:53They rolled them into inference to be
- 15:55able to better train the actual ad
- 15:56serving platform. And so then the ad
- 15:58serving platform started to improve even
- 16:00further and they started to be able to
- 16:02squeeze more efficiency. But then as a
- 16:04product of that consolidation was
- 16:06preferred during iOS 14.2. Just a side
- 16:08note, Meta lost they said about 30% of
- 16:11the signal that they were using for
- 16:13targeting at the time, which means that
- 16:15they had to compensate for this by
- 16:17finding better buyers by not relying on
- 16:19interest targeting signals and instead
- 16:21being able to use the creative and go
- 16:23broad. Now, the fundamental reason why
- 16:24the platform now prefers consolidation
- 16:26is because conversion data is siloed at
- 16:30the campaign level. This doesn't just
- 16:31apply to Facebook. It applies to Google.
- 16:33It applies to Tik Tok. It applies to
- 16:35Pinterest. It applies to all of the ad
- 16:37platforms. They're all structured in the
- 16:38same way if you haven't noticed, which
- 16:40is you have campaigns, you have adsets,
- 16:42and you have ads. On Google, you have
- 16:43campaigns, you have ad groups, and then
- 16:45you have app. This is the same case on
- 16:46all the platforms. And the reason being
- 16:48is it's the way that the platform silos
- 16:51out data in targeting. I won't go too
- 16:53deep into it, but I think it's important
- 16:55to understand at least the architecture
- 16:57of an ad account, whether you're a
- 16:58beginner or whether you're an expert,
- 16:59because most people never even think
- 17:00through this problem. Um, to be able to
- 17:02better understand structure. So, you
- 17:04should always be challenging everything.
- 17:06Why does this exist? Why are they doing
- 17:08it in this? Why do campaigns and adsets
- 17:11exist? Why are there adsets? Why aren't
- 17:13they just campaign? In fact, why isn't
- 17:15there just one camp? Why isn't the
- 17:16platform just ads and you just input
- 17:19your ads and there's no structure up
- 17:21here? like why does all of this
- 17:22structure exist? Why have they
- 17:24introduced this additional complexity?
- 17:26And it's because you do need a level of
- 17:28segmentation within the account to
- 17:30better commercially align with the
- 17:32objectives of most businesses. The
- 17:33reason why campaign segmentation exists,
- 17:36the reason why you can make multiple
- 17:37campaigns is because businesses often
- 17:41need to flow budgets through different
- 17:44campaigns over time. And so you might
- 17:46have a promotion that rolls in that then
- 17:48rolls into something else. Since you
- 17:49need segmentation in the actual KPIing
- 17:52and reporting number one. Number two is
- 17:55different business units exist in a lot
- 17:57of businesses which is that you might
- 17:59have a category for pets and then you
- 18:02have a category for children. As a
- 18:05product of that you don't want the
- 18:07campaign getting confused and not
- 18:08understanding who to target when you
- 18:10have slightly different demographics.
- 18:12And so as a product was that you want
- 18:13the ability to be able to segment the
- 18:15account based on the actual segmentation
- 18:18of personas within the business and this
- 18:20allows you to do it. Now one of the
- 18:22downsides of that is that conversion
- 18:25data here is not shared at the same
- 18:28level as it is at the adset and ad
- 18:29level. And so is there some conversion
- 18:32data sharing going on here? For sure,
- 18:34campaign one is pulling from some of the
- 18:36signals of campaign two and vice versa,
- 18:38but they're not directly sharing all of
- 18:41the conversion data with each other,
- 18:42which means that if you start to
- 18:44introduce a bunch of campaigns in the
- 18:46account and you have, let's say, four
- 18:48campaigns for a small ad account with
- 18:50not much budget, what you're actually
- 18:52doing is taking all your conversion
- 18:53data, let's say you're getting 100
- 18:55conversions a month, and you're
- 18:56splitting it up across four campaigns.
- 18:58So now you have 25 25 25 25 25. You're
- 19:00inherently going to get worse results in
- 19:03the account due to segmentation because
- 19:06now you have less conversion data that
- 19:08these campaigns can optimize. And
- 19:10anytime you have less conversion data,
- 19:12you will see worse results due to small
- 19:14sample size bite which simply means that
- 19:16if you don't have a lot of conversions,
- 19:17meta doesn't have a lot of signal. And
- 19:19so it doesn't really know who to touch.
- 19:20The more signal you have, the more
- 19:21conversions you have generally actually
- 19:23the better the efficiency is. Which is
- 19:25why you often actually see that when you
- 19:27can crack through 100 or 200 conversions
- 19:30a month, the ad account starts
- 19:31performing better rather than worse. And
- 19:33it's because there's enough signal that
- 19:34Meta now understands who to target
- 19:36properly. And you can get out of that
- 19:38rut of Meta not really understanding who
- 19:41to target because there's not enough
- 19:42conversion data. So you always generally
- 19:44want to be consolidating up at the
- 19:46campaign level cuz every time you
- 19:48segment, you're chunking out the data.
- 19:50Same thing kind of applies at the adset
- 19:52level, not as much. There is more data
- 19:53sharing that occurs here than at the
- 19:55campaign level. Number one. Number two
- 19:57is that all the data at the campaign
- 19:58level also inherits down. So you don't
- 20:00really have to worry as much about
- 20:02segmentation at the adset level. You can
- 20:03kind of segment all you want. It's not
- 20:05going to impact performance that
- 20:06heavily. You can consolidate up. It's
- 20:08not going to perform impact performance
- 20:09that heavily. We're talking about really
- 20:115 to 10% efficiency swings here based on
- 20:14hyper segmentation versus consolidation.
- 20:16It's noticeable particularly at scale,
- 20:18but it's also going to be context
- 20:19dependent on the actual. Then at the ad
- 20:21level, obviously you're going to have
- 20:22massive segmentation because you can't
- 20:24stack ad. Now you can technically can
- 20:26stack ads and the name of this always
- 20:28changes. So by the time you're watching
- 20:29this, it might be different. The moment
- 20:31it's called flexible ads, which is where
- 20:32you can load in like five different
- 20:33creative on the same ad. The reason why
- 20:35we generally don't like these is because
- 20:37you don't get visibility into data
- 20:39insights. And so you can go and load
- 20:40five creative up into one ad, which is
- 20:43all well and good. Nice. It's
- 20:45consolidated. Meta prefers
- 20:46consolidation. So it seems like the
- 20:48right idea. But the issue is when this
- 20:50ad performs well, we don't know what
- 20:52creative is actually performing well. Is
- 20:53it creative 1 2 3 4 5? Which of the
- 20:56creative that we put in here is actually
- 20:58lifting performance? Because we want to
- 20:59do more like that. We want to make more
- 21:01ads like that. But if we don't have the
- 21:02ability to read the insight, well, it's
- 21:04kind of useless. Yeah, we got
- 21:05performance, but now we don't know what
- 21:06to do with it. There's also a couple
- 21:07other benefits of consolidation over
- 21:10segmentation, and this is mainly letting
- 21:12the machine decide where to distribute
- 21:14spend. Now, this can be a bad thing and
- 21:16it can overweight your account into a
- 21:18heavy degree of risk, but can be a good
- 21:20thing if you're just trying to maximize
- 21:21efficiency in the short term, which is
- 21:23that when we're talking about
- 21:24consolidation, Meta is picking where to
- 21:26distribute your spend. If you just have
- 21:28everything sitting in a campaign that's
- 21:30a CVO with a bunch of adsets with a
- 21:31bunch of ads, Meta is just going to go
- 21:33and swing budgets around based on what
- 21:35it believes is most efficient. when you
- 21:37have segmentation and let's say an
- 21:39structure. So you're choosing where
- 21:40budgets go at the adset level. Well, you
- 21:42are deciding where the budget goes and
- 21:43inherently meta will always in most
- 21:46cases distribute budget more efficiently
- 21:48than you will. However, Meta will also
- 21:50therefore distribute budget on an 80/20
- 21:53Purto sprint, which is that 20% of your
- 21:55ads will get 80% of the spend. Now, kind
- 21:57of annoying if you're making a 100 new
- 21:59ads a month and none of them are getting
- 22:00any spend and they're not getting
- 22:01tested. Also kind of annoying if all the
- 22:03spend goes into just one creative and
- 22:05maybe you're paying influencers for
- 22:06partnership ads that are getting no
- 22:08spend or maybe you know that creative is
- 22:10going to fatigue and now you're like
- 22:11we're in a risky position because we
- 22:12have no backup ads that are doing well.
- 22:14And so this can be good but it can also
- 22:17hurt you. Whereas on segmentation you're
- 22:19going to be forcing spend across the
- 22:20structure in a way that you want which
- 22:22technically might derisk you might put
- 22:24you in a better position might
- 22:25facilitate better testing. But if you're
- 22:27a novice and you're not doing this
- 22:29thoughtfully and methodically and
- 22:30carefully, well then you can just end up
- 22:32burning a bunch of money here. And so a
- 22:33good way to kind of think through this
- 22:34problem is that if let's say you're an
- 22:36in-house business, $10 million a year
- 22:38and you're making an in-house media
- 22:40buying hire. If you're hiring someone
- 22:42that is in their first year and they
- 22:43have kind of no idea what they're doing,
- 22:45I would prefer they run this structure
- 22:46cuz I would actually prefer Meta
- 22:48Distributes budgets over them because
- 22:49they don't know what they're doing. If
- 22:50you know what you're doing and you're
- 22:52experienced and you understand weighing
- 22:54risk against profit and efficiency and
- 22:56understanding the changes that need to
- 22:58be made, I would much prefer they run
- 22:59this structure or somewhere in the
- 23:01middle so that we can still have control
- 23:02over where spend's getting forced
- 23:04carefully and thoughtfully, but we're
- 23:06not just burning money. There's also the
- 23:08extreme of this which is there is a
- 23:10circle on the internet that is focused
- 23:12around consolidate everything. Just run
- 23:15one campaign, one adset, throw all the
- 23:17ads under it. That's all you need. You
- 23:18don't need an agency. You don't need any
- 23:20kind of media buying. You don't need any
- 23:21kind of segmentation. You don't need
- 23:22structure. Just consolidate. Just upload
- 23:24ads into a campaign and you're good.
- 23:26That's a terrible idea for 90% of
- 23:29people. Now, 10% of brands can get away
- 23:31with that and they'll be okay. But
- 23:32there's three reasons as to why you
- 23:34don't want to just consolidate
- 23:36everything. Number one is different unit
- 23:38economics. And so, if you're a large
- 23:40business with a lot of SKUs, generally
- 23:42the unit economics or the gross margin
- 23:44will change across different categories.
- 23:46you will have 70% gross margin on this
- 23:48particular product range but on this
- 23:50particular product range maybe you have
- 23:5160%. Or you will have grade A, grade B,
- 23:54grade C, grade D inventory. So on your
- 23:55grade A inventory you have incredible
- 23:57unit. On your grade C inventory you also
- 24:00have incredible unit. Your gross margin
- 24:02is the same. It's great but it's not
- 24:03selling. And so because of that you
- 24:05generally have to discount it hard which
- 24:07compresses the actual margin post
- 24:09discount. And so if we put both of those
- 24:11products or both of those ads into the
- 24:13one campaign, we would end up with
- 24:15likely a lot of spend getting
- 24:16distributed to the heavy sale items. But
- 24:18the heavy sale items is not where we
- 24:20want our budget to go because we have
- 24:21compressed margin there. We're probably
- 24:23going to end up with worse contribution
- 24:24margin and it's also just bad branding
- 24:26to be heavy pushing sales messaging
- 24:28through our entire funnel and existing
- 24:29customers. So when you have different
- 24:31unit economics across the product
- 24:33portfolio, you actually want
- 24:34segmentation. Number two is you might
- 24:36have different audiences. And so an easy
- 24:38example of this means that you might
- 24:40have an activewear brand and the
- 24:42activeware brand sells to both men and
- 24:44women. Now if you go and put all the men
- 24:45and all the women ads into one ads set
- 24:47into one campaign, the adset is likely
- 24:49going to get confused and in fact you
- 24:51see this on ad accounts all the time.
- 24:53This is an easy call out anytime I audit
- 24:55a brand that sells to both men and women
- 24:58through core different product ranges.
- 24:59So there's a men's range and there's a
- 25:00women's range is that you just go down
- 25:02under the adset level and you just take
- 25:04a look at all the ads. You use the
- 25:06breakdown feature. You look at gender
- 25:07split and what you'll end up seeing is
- 25:09that women ads are going to men and men
- 25:11ads are going to women. Now men ads
- 25:13serving to women isn't as bad of a idea
- 25:16because women do a lot of purchasing for
- 25:18their partners and you end up seeing
- 25:20directional purchase behavior from women
- 25:22to men but you don't see it as much in
- 25:24the other direction dependent on the
- 25:26category and so you generally don't want
- 25:27to be pushing women's active wear ads to
- 25:30men. Will you get a return? Sure. People
- 25:32will buy. You still get a return on it.
- 25:33Is it the most efficient use of your
- 25:35capital in the business? Absolutely not.
- 25:36You should serve your women's active
- 25:38wear ads to women. And so if you just go
- 25:39and put all of these in the one ad set
- 25:42because targeting primarily exists at
- 25:44the adset level. That is where you
- 25:46choose the targeting. That is where the
- 25:47targeting generally resides for most of
- 25:49what's occurring under it. It gets
- 25:51confused. It doesn't know where to serve
- 25:52them. So it's just serving them to
- 25:53everyone. Number three is high average
- 25:55order value or low conversion volume
- 25:57accounts. We have some clients that we
- 25:58work with where average order value is
- 26:01$10,000. on a $10,000 average order
- 26:04value. The issue is is that you just
- 26:05don't do much order volume. And so this
- 26:07brand as an example, I think they do 50k
- 26:10a day or something like that. It's only
- 26:12five orders a day. Not a lot of purchase
- 26:14volume at all. And so what ends up
- 26:15happening in an account like this is
- 26:16that if you have a CBO as an example,
- 26:19and this is a bunch of ad sets. So this
- 26:21is ads set one, set two, etc. is that
- 26:24Meta will distribute budget at the adset
- 26:27level not based on purchases, not based
- 26:30on row, not based on actual signal that
- 26:33we care about. Instead, because there's
- 26:34nowhere near enough signal, there's only
- 26:36like five conversions max getting
- 26:38attributed into the account per day.
- 26:40What ends up happening is Meta needs to
- 26:42go upstream in its optimization. And so,
- 26:44it goes up and starts looking at CTRs
- 26:46and CPCs and hold rates. And now sure
- 26:48these are pre-intent pre-click signals
- 26:51as to something that might infer future
- 26:53performance. But unfortunately the
- 26:55reality is when you look at very large
- 26:56data sets CPCs are not correlated with
- 27:00returns except for the extremity of
- 27:02bounds. And so if CPCs are super high
- 27:05yes ROI will be super low. If CPCs are
- 27:08super high that actually doesn't
- 27:09correlate with ROI. So what you end up
- 27:11saying when you graph this out is you
- 27:12just say something like this, which is
- 27:14that cost per click has almost no
- 27:16correlation or a very weak correlation
- 27:18to actual return on the ad. And so if
- 27:20we're optimizing budget distribution
- 27:22based on cost per click or CTR, we're
- 27:25optimizing it towards a metric that has
- 27:27nothing really to do with the actual
- 27:28core objective, which is to drive
- 27:30revenue. And so in this case, we likely
- 27:32don't want to use a CBO. We likely don't
- 27:34want the campaign to distribute budgets
- 27:36how it is. And we want to think through
- 27:38a structure that's going to look very
- 27:40different from what you would expect in
- 27:42any other account which is sort of
- 27:44getting us towards the position of every
- 27:45account looks different depending on the
- 27:47actual commercial objectives of the
- 27:48business. What do the unit economics
- 27:49look like? What do the audience profiles
- 27:51and personas look like? What does the
- 27:52average order value and conversion
- 27:54volume look like? Because all of these
- 27:55things will change how we approach
- 27:57consolidation or segmentation. I'll give
- 27:59you a tactical example of where
- 28:01consolidation on an audit I did a few
- 28:03weeks ago was very relevant and not a
- 28:06good idea which was this was a furniture
- 28:08brand about 20 to 30 million they had a
- 28:10cold campaign which was consolidated
- 28:13that's all they had and then it was a
- 28:15CBO and they had a bunch of adsets down
- 28:17here now the issue was 57% of the meta
- 28:21budget was going into the top adset now
- 28:23what was this adset it was just a
- 28:25dynamic product ad now the issue is
- 28:27return on ad spend looks really good on
- 28:28On the surface, it was like a seven
- 28:30rorowaz, but once you break down to
- 28:317-day click or you break down to
- 28:33incremental attribution, either one gave
- 28:34the same rate, returns was actually a
- 28:361.9. Everything else was performing
- 28:38better than this on an incremental or a
- 28:407-day click rate. And so, this was a
- 28:42good example of where them just
- 28:44consolidating up and putting DPAs in
- 28:46with everything else. Not a good idea,
- 28:47particularly in that industry, cuz
- 28:48you'll always end up with overspend into
- 28:50an ad type that doesn't actually perform
- 28:52that well on cold audiences. But let's
- 28:54talk about what in media buying actually
- 28:56died, what doesn't matter anymore, and
- 28:58then what still matters. Because there's
- 29:00a lot of stuff that is irrelevant these
- 29:01days. And when I say media buying still
- 29:03matters, I'm talking about a very
- 29:05specific subset of things within the
- 29:07account. There's a lot of stuff that you
- 29:08can push to the side. What 99% of people
- 29:11shouldn't be doing is daily bid tweaks.
- 29:13Going into the account using cost caps
- 29:15or bid caps and just changing bids every
- 29:17single day. Now, that used to be a
- 29:19strategy 4 or 5 years ago that a lot of
- 29:21people did quite well with, but these
- 29:22days, you're really moving the needle on
- 29:24a variable, on a lever that has nowhere
- 29:26near as much leverage as other things
- 29:28that you could be focusing on. Now,
- 29:29could you technically squeeze 5% more
- 29:31out of an account using daily bid
- 29:33adjustments every single day and
- 29:34dropping an hour a day into this? Sure,
- 29:36probably. Could you spend the same
- 29:37amount of time just making better
- 29:38creative and double the account or
- 29:40triple the account? Definitely. And so
- 29:42if we look at return on capital being
- 29:44time allocation, you're way better off
- 29:46just making better more creative than
- 29:48going in there and just tweaking with
- 29:49bids all day. Now what still matters is
- 29:51account structure and account
- 29:52architecture. So thoughtfully thinking
- 29:53through how we're segmenting and setting
- 29:55up the account in alignment with the
- 29:56commercial objectives of the business.
- 29:57The next one for smaller accounts, this
- 29:59is applicable on very large accounts,
- 30:01but for smaller accounts, daily budget
- 30:02pacing. So changing budgets every single
- 30:04day in alignment with let's say expected
- 30:06conversion rates across the week or just
- 30:08in alignment with daily performance, not
- 30:10a good idea. You don't want to be going
- 30:11in and tweaking budgets all the time.
- 30:13You're going to mess around with
- 30:14campaigns. You're probably making these
- 30:15decisions on very limited sample sizes
- 30:17of data. Once again, was this a strategy
- 30:19that you would do back in 2019 2020?
- 30:21Yeah, for sure. Is this something that
- 30:22matters these days? Not at all. What
- 30:24still matters? Concept level
- 30:26segmentation at the adset level. We're
- 30:28going to go into this in a lot more
- 30:29detail later on in this video, but this
- 30:31matters a lot. What doesn't matter on
- 30:33the other hand is interest targeting.
- 30:35Very strongly of the belief this
- 30:36shouldn't be in your account. You're
- 30:38wasting resources. you're wasting tests
- 30:40on something that doesn't even really
- 30:42work anymore. What's a better use of
- 30:43time is instead of going in and doing
- 30:45interest testing and interest targeting
- 30:46is you can do page testing instead. So
- 30:48split testing different landing pages,
- 30:50split testing CRO on the website. This
- 30:52matters a lot. You can make an
- 30:54inflection in conversion rates. That's a
- 30:55much better test than going and just
- 30:57messing with interest targeting on the
- 30:58platform. I'm also going to throw in
- 31:00here lookike audiences don't matter
- 31:02anymore. They don't work. I could once
- 31:03again talk for five minutes about all
- 31:05the deficits of lookalike audiences and
- 31:07why you should just be going broad
- 31:08instead. What does matter on the other
- 31:10hand is thinking through and controlling
- 31:13percentage or dollar allocation to
- 31:16existing customers. This is something
- 31:18that you should really be thinking about
- 31:20and controlling over time. Before I
- 31:21start to give you the actual account
- 31:23structure that you should be using at
- 31:24each level of spend, I want to quickly
- 31:26talk about page strategies. We as an
- 31:28agency only work with eight and nine
- 31:30figure businesses. And so as a product
- 31:32of that, the content is more tailored to
- 31:33very large businesses and people that
- 31:35are in a position to work with us. If
- 31:36you're small, this is going to be kind
- 31:37of irrelevant. If you're big, this is
- 31:39going to be super relevant, which is
- 31:40that Meta caps the amount of ads that
- 31:43you can have live on a page at about 3
- 31:45to 500 ad. And so what this means is
- 31:48that if you launch a lot of creative
- 31:50every single week, every single month,
- 31:51you very quickly pass this cap. If
- 31:53you're even a somewhat big account, you
- 31:55then have two options. Option number one
- 31:57is you just start turning ads off
- 31:59because you can't have more than 500
- 32:00active ads in the account, which is
- 32:02really annoying. Or option two is you
- 32:03make more pages. And so I'm going to
- 32:05give you three options here that we
- 32:07recommend to all clients when we run
- 32:08into this position. And we run into this
- 32:10position with pretty much like every
- 32:11single client because all of our clients
- 32:12are launching enormous amounts of
- 32:14volume. Number one is you create
- 32:15multiple duplicate pages. So someone
- 32:18that does this quite well, and I've done
- 32:20a reel on this on Instagram, is Gruns.
- 32:22They have like 15 Guns pages and the
- 32:25only difference is that the logo is a
- 32:27different color and then they're just
- 32:28running ads to a bunch of these
- 32:29different pages. Now, personally, if I
- 32:31was running an e-commerce brand, I would
- 32:32just do this. I would just spin up a
- 32:34bunch of pages for the sake of ads. I'm
- 32:36not really too concerned about
- 32:37consolidation onto a single page, but I
- 32:39know some people are. In which case,
- 32:41your other option is whitelisting or
- 32:43partnership ads. And so, you just have
- 32:45to lean more into running ads through
- 32:47other people's handles that aren't
- 32:48yours. Now, worth noting, there is a
- 32:49core difference between whitelisting and
- 32:51partnership ads. Partnership ads is
- 32:53where you're using an influencer, a
- 32:55creator, someone that actually exists
- 32:57out there, and you're running the ads
- 32:58through their page. Often, you'll have
- 33:00to pay them to run the ads through their
- 33:01page if they have somewhat of a
- 33:03following and they have leverage.
- 33:04Whitelisting on the other hand is you
- 33:06are taking a third-party page that you
- 33:08can create and you're running ads to it.
- 33:10So in this case, rather than Grunes
- 33:12making another page called Grunes,
- 33:14instead they might make a page called
- 33:17fiber health magazine or something like
- 33:19that and then they're running the same
- 33:21ads. I personally would change them a
- 33:23little bit to be more advertorial and
- 33:24orientated around this third party
- 33:26framing, but you could run the same ads
- 33:28and instead you're running it through
- 33:29the handle fiber health. And now the
- 33:31obvious advantage there is that it looks
- 33:32like it's coming from a third party. It
- 33:34looks less like you're being sold to.
- 33:35It's a really good strategy that we use
- 33:37across quite a lot of clients and it's a
- 33:38way that we can decrease the meta ad cap
- 33:41on the primary page. And then lastly,
- 33:43you can also do regional pages. Now, if
- 33:46I was running a brand, I would do all
- 33:47three of these. I would have
- 33:48whitelisting. I would have as many
- 33:49partnership ads as I can. I would be
- 33:51having multiple different primary pages
- 33:53and I would be going into regional
- 33:55pages, which is that when you sell in
- 33:56multiple countries, you hit the meta ad
- 33:58cap way faster. The reason being is that
- 34:01generally you should segment your
- 34:03campaigns based on country. And so you
- 34:05will have a UK campaign, you will have
- 34:07an Australia campaign, you will have a
- 34:08USA campaign. If each of these has a 100
- 34:11ads in each, you hit the cap. Even if
- 34:13they're the same ad, you hit the cap,
- 34:14which is really annoying. And so the way
- 34:16that you fix this is you have a Grun's
- 34:18UK, Gruns Australia, Grun's USA, or
- 34:20whatever your brand is. In that way, you
- 34:22have new caps per country. And so you
- 34:23don't run into this issue. So the third
- 34:25core claim I made at the start of the
- 34:27video was that there is no universal
- 34:29account structure. So, what are the
- 34:31rules and what are the mental models
- 34:32that you should use to be able to think
- 34:34through building your own account
- 34:36structure? Well, there's two
- 34:37non-negotiables, which is number one,
- 34:40data integrity. Now, what this means is
- 34:42that the structure that you use, more
- 34:44specifically, the structure must be
- 34:46readable and actionable. So, whatever
- 34:49you're running, it needs to produce data
- 34:51that is readable and actionable. Most
- 34:54people create account structures, set up
- 34:56their Meta account, set up their Google
- 34:57account, Tik Tok account in ways that
- 34:59aren't readable and therefore aren't
- 35:01actionable. And so when we try to make
- 35:03decision loops where we look at the data
- 35:05and then we make a decision and then we
- 35:07make time go by and we make another
- 35:08decision, etc. This isn't a viable
- 35:11option because the account wasn't set up
- 35:13in a way that had data integrity. Sounds
- 35:15really obvious, but you'd be surprised
- 35:16if you don't think through this as a
- 35:19core non-negotiable of the structure.
- 35:20you end up leading yourself into a
- 35:22position where you regret the way that
- 35:23the account's structured and you have to
- 35:24do a restructure. Then the number two
- 35:26non-negotiable is commercial alignment.
- 35:29The structure needs to actually fit
- 35:31towards what the business sees and
- 35:34thinks about its products margin and
- 35:36goals. If a campaign ends up hiding a
- 35:38product or hiding a category that needs
- 35:41spend or it's going to turn into grade
- 35:42inventory, that needs to be presented
- 35:44within the account structure. If there's
- 35:46a product portfolio with a low margin
- 35:48base that actually can't support paid
- 35:50media acquisition, well, that needs to
- 35:51be reflected within the account
- 35:53structure. If there's a particular goal
- 35:55across a category that needs rep
- 35:57prioritization or KPIing separately,
- 35:59that also needs to be baked into the
- 36:01account structure. There's five
- 36:02questions you should be asking yourself
- 36:04when you're building out the account
- 36:05structure. Number one is how many
- 36:07product categories do we have? The more
- 36:08product categories, generally the more
- 36:10segmentation will need to be introduced
- 36:12if there's different goals across those
- 36:13categories. Number two is how wide is
- 36:15the margin spread? Is all the margin
- 36:17relatively to the same across the
- 36:19different product categories or does it
- 36:20vary substantially category to category?
- 36:22Number three, do we have multiple
- 36:24personas that don't overlap? Now, it's
- 36:26fine to have personas that overlap and
- 36:28are kind of the same person, but we're
- 36:30tweaking the audience slightly. But if
- 36:32we're talking about very different
- 36:33personas that don't overlap, that will
- 36:35need to be introduced to some degree
- 36:37into the structure. How many regions are
- 36:38we selling in? As I said before, when
- 36:40you're selling in multiple regions, you
- 36:41generally want campaign segmentation so
- 36:43that you can control spend distribution
- 36:45and sell through rates. If you're
- 36:47holding inventory in particular
- 36:48countries and they have their own
- 36:50revenue targets, well then you need the
- 36:52ability to be able to distribute spend
- 36:54and the only way to do that is to
- 36:56segment. And then lastly, what's the
- 36:57creative throughput? If you're putting
- 36:5910 ads in the account per month, there's
- 37:00honestly not much segmentation that can
- 37:02be done. If you're putting 2,000 ads in
- 37:04the account per month, it's a very
- 37:05different volume of creative that's
- 37:07flowing through. So we need to think
- 37:08about how is that creative actually
- 37:09going to be introduced into the
- 37:11structure methodically have spend
- 37:13allocation and then give us the ability
- 37:14to move it into a scaling structure. So
- 37:16let's go through two actual examples two
- 37:18different brands very similar in terms
- 37:20of revenue similar in terms of gross
- 37:22margin but the account structure out of
- 37:23the back of it is going to look very
- 37:25different. So we'll build out what the
- 37:26account structure will look like for
- 37:27brand A and brand B. So brand A is in
- 37:30CPG. So they're selling consumables.
- 37:32There's only one product. They're doing
- 37:335 million a year. 70% gross margin which
- 37:35is fairly indicative of CPG. There's
- 37:37only one persona so far, which is
- 37:39actually a good thing. Most people at
- 37:40this revenue level will try to squeeze a
- 37:42bunch of different personas out, but
- 37:43they're only at 5 mil a year, so they
- 37:44only really need one persona, and that's
- 37:46Busy Moms. And they sell an AU in US. In
- 37:49my opinion, they should only be selling
- 37:50an AU at this revenue level, but they've
- 37:52decided to expand. Brand B is in
- 37:54fashion, 50 SKUs, same revenue, slightly
- 37:57lower gross margin, which is likely
- 37:58indicative here of them needing to
- 38:00discount constantly. Their gross margin
- 38:02shouldn't be this low in fashion, but
- 38:03it's normally a product of the fact that
- 38:05they're taking a lot of product to
- 38:06discount. They've got four personas.
- 38:08This is fairly typical in fashion,
- 38:10having three to four core personas, but
- 38:12they're selling an AU, NZ, and UK. So,
- 38:15how do these end up getting structured
- 38:16differently? On brand A, we likely just
- 38:19want one advantage plus cold campaign.
- 38:22We want to be doing creative testing at
- 38:24the adset level based on concepts. For a
- 38:27majority of spend should be going into
- 38:28the one concept and the one persona
- 38:30that's actually performing well at the
- 38:31moment. There should be one of these for
- 38:33the US and then we should have another
- 38:34one for AU. We want existing customers
- 38:37excluded from both of these cold
- 38:39campaigns, particularly in CPG where
- 38:42there's hopefully going to be a lot of
- 38:43returning customer revenue that's going
- 38:44to overattribute into cold and the
- 38:46frequency on these campaigns will end up
- 38:48being driven up and it will just
- 38:49retarget. So we want existing customers
- 38:51excluded. doesn't mean we shouldn't have
- 38:52any spend towards existing customers.
- 38:54There's likely a bit of incrementality
- 38:56here in allocating a little bit of spend
- 38:58to them. And so we're going to throw in
- 39:00a retargeting campaign on existing
- 39:02customers, but it's going to be at a
- 39:04very low spend to the point that we just
- 39:06want to keep frequency at below a seven
- 39:08on a 30-day rolling period. So this will
- 39:11end up at this size of business being a
- 39:12very small campaign probably spending
- 39:14$20 a day. So that's brand A. What about
- 39:16brand B over here? Due to the higher
- 39:19complexity of SKUs, there's probably
- 39:22multiple categories here. In fact,
- 39:24there's three. And so, we're going to
- 39:26build out campaigns for each different
- 39:30category, particularly because they have
- 39:32different purchase orders, different
- 39:33revenue goals, and they need to sell
- 39:35through all of the categories or else
- 39:37they have to go to sale and a road gross
- 39:38margin. So, they're going to have a
- 39:40pants campaign, campaign, dress
- 39:42campaign. Now, for AU NZ, we're just
- 39:44going to consolidate this into one
- 39:46campaign. We're going to target
- 39:47Australia and New Zealand together. The
- 39:49nice thing about New Zealand as a
- 39:50pairing country is that it will
- 39:52automatically max out at 7 to 10% of
- 39:54total spend. So we don't have to worry
- 39:55about it overspending and most New
- 39:58Zealand orders will always get fulfilled
- 39:59from an Australian warehouse with
- 40:01relatively fine shipping craze. And so
- 40:03we don't have the need. Now this is
- 40:05already a lot of segmentation for a
- 40:07brand of this size. And so we also need
- 40:09to be thinking through do we really want
- 40:11the UK in a separate campaign because
- 40:14that's going to mean we have six
- 40:15campaigns now because we have to
- 40:16duplicate the whole structure. We really
- 40:18have two options here. Either option
- 40:20number one is yes, we do that. But
- 40:23rather than having six campaigns because
- 40:25that introduces way too much
- 40:27segmentation in an account of this size,
- 40:29instead we move the segmentation down to
- 40:32the adset level. So we have one
- 40:34Australia campaign, one UK campaign, but
- 40:37then at the adset level, we have pants
- 40:39adsets, tops adsets, dress adsets, and
- 40:42that's where the segmentation of
- 40:43categories occurs, and we make sure it's
- 40:45an so we can control budgets here.
- 40:47Or option number two is we keep this
- 40:50structure, but we just consolidate all
- 40:53the regions into the campaigns. Now, why
- 40:56or when would you want to do that? It's
- 40:58if we are shipping the UK orders from an
- 41:01Australian fulfillment center because in
- 41:04that case it doesn't matter other than
- 41:06our targets and our goals as a business
- 41:08whether the UK revenue goes up, goes
- 41:11down, goes sideways because we don't
- 41:13have any holding costs of inventory in
- 41:16the UK market. All of our stock is held
- 41:19in Australia. So we just need to sell
- 41:21through the stock regardless of where
- 41:24we're actually selling to. Now, there is
- 41:26a bit of complexity here because it's
- 41:28fashion, which is that Australia is
- 41:29southern hem, UK is northern hem. And
- 41:31so, they're going to be different
- 41:33seasons. And so, what's selling well in
- 41:35Australia is not going to sell well in
- 41:36the UK and vice versa, unless there's
- 41:38transseal products. And so, in this
- 41:41case, you are probably making purchase
- 41:43orders for the UK season, in which case
- 41:47you do need to move inventory. So,
- 41:48there's this nuance in understanding
- 41:50what does this region actually look like
- 41:51within the business? Are we holding
- 41:53inventory? Is there risk? do we need to
- 41:55hit particular sales targets? Because
- 41:57that information is then going to infer
- 41:59into the account structure, which is why
- 42:01understanding the business and the
- 42:02complexity and the goals is so important
- 42:04when we're trying to translate into a
- 42:05structure. I'm likely going to go with
- 42:08consolidating this down having the
- 42:10segmentation at an adset level and we
- 42:13have an Australia cold campaign and then
- 42:16we have the same thing in the UK. The
- 42:19reason being as well is that the UK
- 42:22likely sits on a different subdomain and
- 42:25so we need all of the UK ads driving to
- 42:28different URLs than where the Australian
- 42:30ads are driving. And so because of that,
- 42:32we need the separate campaigns and
- 42:34therefore we're going to move the
- 42:37category segmentation down to the adset
- 42:40level. Then in fashion, what does do
- 42:43incredibly well is dynamic product ads,
- 42:46particularly in retargeting. So, we're
- 42:48going to throw in a DPA retargeting ad
- 42:51that's going to go to engaged audiences,
- 42:53which is just like your 90-day website
- 42:55visitors. And then we're also going to
- 42:56throw in a final campaign, which is your
- 42:59retargeting on existing customers, which
- 43:02is going to contain two adsets. We're
- 43:04going to have new arrivals in there. So,
- 43:05we're constantly putting new arrivals in
- 43:07front of the existing customer base. And
- 43:09we're also going to have a DPA. We're
- 43:10going to have it as two separate adsets
- 43:12because if we consolidate all the spend
- 43:13will just go to the DPA and we'll never
- 43:15be able to actually serve new arrivals
- 43:16to existing customers. These campaigns
- 43:18are obviously because they're cold going
- 43:20to have existing customers excluded
- 43:22which is why we need this. Um targeting
- 43:25existing customers in fashion is also
- 43:26much more incremental than any other
- 43:28category that we've seen. So it actually
- 43:29is worth the spend allocation which is
- 43:32why you have on the surface two brands
- 43:35at the same revenue level. But when it
- 43:38then comes to understanding the business
- 43:40and all the complexities, the gross
- 43:42margin profile, the personas, the
- 43:44countries, the skew count, it then
- 43:46translates into a very different account
- 43:48structure. All right. So, if you're
- 43:50spending sub 50K a month, I'll give you
- 43:51a generic structure that most people can
- 43:53get away with. Will it be ideal? Will it
- 43:55be custom to the business? No. I've gone
- 43:57through all of the reasons as to why you
- 43:59should ask yourself those five
- 44:00diagnostic questions to be able to
- 44:02better understand how you should
- 44:03structure yourself. But if you just want
- 44:05something generic, if you need to throw
- 44:06something up, here's what you should do.
- 44:08Number one is a dedicated testing
- 44:10campaign. Now, at this spend level, this
- 44:12is probably all that you need. Now, what
- 44:15this actually looks like is either an
- 44:17or a CBO. And we'll go through later
- 44:19which one you should actually choose
- 44:21with adets sitting under it. Three to
- 44:23five creatives per adset. Now, you can
- 44:25go way more than this if you have the
- 44:27creative volume to support it. Just most
- 44:29people at this spend level probably
- 44:30don't. And the creatives are being
- 44:32segmented based on concept. Now concept
- 44:35for people that haven't watched any
- 44:36other video of ours is the intersection
- 44:39right here in the middle of an angle, an
- 44:42offer, and a persona. And so you're
- 44:43putting a persona, angle, offer
- 44:45together, and then you're making
- 44:46creatives under that. And that sits in
- 44:48an adset. When you then go and make more
- 44:50creatives for the concept, you have an
- 44:52option. You can either launch it in the
- 44:53existing adset or you can launch it in a
- 44:55new one. In terms of which you do there,
- 44:57if the adset is not performing, throw it
- 44:59in. Try to get the adset to perform.
- 45:01Throw more creators in. If it is
- 45:02performing, if it's hitting KPI, if it's
- 45:04doing well, don't touch it. Number one
- 45:06rule of meta media buying is never touch
- 45:08something that's working. If it's
- 45:09working, don't touch it. Do something
- 45:10next to it. Don't ruin the thing that's
- 45:12working. So, if it's working, don't
- 45:13touch it. Launch the concept as another
- 45:16adset. So, you might end up in a
- 45:17position where you have 10 adsets and
- 45:19six of them are for just one concept and
- 45:21it's a bunch of new creative that you've
- 45:23made over time and everything's working
- 45:24because that ends up being the case.
- 45:25This one concept ends up outshining
- 45:27everything else. Now, it's not that
- 45:28important at this scale of business, but
- 45:30you do want existing customers excluded.
- 45:32We don't want our testing getting skewed
- 45:34around based on existing customers
- 45:36coming through a few ads and making
- 45:38something look better than it actually
- 45:39is. You also want to make sure that your
- 45:40attribution setting is on 7-day click so
- 45:43that you have data integrity in the
- 45:45numbers that you're reading or else you
- 45:46also end up in a position where some
- 45:47things might look better than others
- 45:49just because it's claiming conversions
- 45:50that has nothing to do with it. Then you
- 45:52can layer on a scaling campaign. Now the
- 45:55idea here, the premise of having a
- 45:57scaling campaign is that one of these
- 46:00adsets performs well. So let's say this
- 46:02adset at the top is performing well
- 46:04above your target return of 5x and all
- 46:06the other soft metrics are really good
- 46:08too. You start scaling this up. You put
- 46:10more spend more spend over time and
- 46:13you're ramping it up and then eventually
- 46:14return on ad spend drops to a point that
- 46:16is unprofitable and so you need to pull
- 46:19back spend. Now, when you do that, you
- 46:20effectively find an equilibrium where
- 46:23you find the daily spend level where
- 46:25that creative can keep sitting there,
- 46:26continue turnurning over results that
- 46:28you're happy with. You can't push it any
- 46:29further. Anytime you do, results drop.
- 46:31So, you have to come back. And because
- 46:32of that, you're kind of not happy with
- 46:33it. You're like, "Ah, we could only take
- 46:34this creative or this set of creatives
- 46:36to $300 a day." But obviously, I want to
- 46:39spend way more and I want to scale. So,
- 46:41what do you do? It's at this point where
- 46:43people often turn and go, "Well, we
- 46:45can't scale this adset anymore. It's not
- 46:47working. So, how can we take these
- 46:49creatives and just launch them elsewhere
- 46:51within the account structure to be able
- 46:53to get more spend through them? And
- 46:54that's effectively where scaling
- 46:55campaigns are born, which is you take
- 46:57creatives that have been maxed out, you
- 46:58can't get any more spend through them,
- 47:00and you go and just dump them in a new
- 47:01campaign. And you hope that the new
- 47:02campaign can get even more spend through
- 47:05that ad. And a lot of the case, it
- 47:07can't. For whatever reason, you take the
- 47:08creative, you launch it in a new
- 47:10campaign, you keep this on, keep this
- 47:11spending, but you go and launch it
- 47:13elsewhere and you can likely get a
- 47:15little bit more spend through that ad.
- 47:16And so rather than the ad within the
- 47:18account holding $300 a day, maybe you go
- 47:21at this point and you layer it in on a
- 47:23scaling campaign and a scaling campaign
- 47:25can get it to hit. And so total spend
- 47:27across the entire account on this asset
- 47:29is now $400 a day because it's being
- 47:31propped up by the scaling campaign.
- 47:33That's the idea of why you've launched a
- 47:34scaling campaign. There's absolutely no
- 47:36reason to have one if you don't have ads
- 47:38that are working well. Like there's no
- 47:39point in adding this complexity unless
- 47:41you have creatives that are doing well,
- 47:43that have been cranked to their maximum
- 47:45potential, and then you're just trying
- 47:46to squeeze even more out of it. A big
- 47:48mistake I see is that people will have
- 47:50something that works and they get it to
- 47:52like $60 a day. So like a meaningless
- 47:55amount of ad spend and then they'll go,
- 47:56"Ah, we can't push it any further. Let's
- 47:58roll it into scaling." This is nowhere
- 48:00near enough spend to be able to start
- 48:02trying to scale the ad even further.
- 48:03Good way to conceptualize this is that
- 48:05this media buying move of taking a
- 48:08winning ad and then trying to get more
- 48:10spend into it using an adjacent campaign
- 48:12will get you on a good day an extra 20%
- 48:16daily spend through the app. So if you
- 48:18have an ad that's spending $60 a day,
- 48:20this kind of move in the account is
- 48:22going to get you like an extra $10 in
- 48:24daily spend. Not worth it. Just make
- 48:26better ad. Fix other things in the
- 48:27business. There's probably a landing
- 48:28page issue. There's probably an offer
- 48:30issue. You still probably haven't found
- 48:31a concept that's working. There's like a
- 48:33million other things to put your effort
- 48:35towards rather than trying to media buy
- 48:37your way to an extra 10% of spend on a
- 48:39really low base. If you're ad spending
- 48:41$400 a day actually worth just taking it
- 48:43and putting it in a scaling. It's a
- 48:45relatively loweffort move. It doesn't
- 48:46take much time and yeah, you're going to
- 48:48unlock an extra $80 per day in daily
- 48:52spend. If you do this across like 10 ads
- 48:54all at once, you take 10 of your highest
- 48:55performing ads and you dump them in a
- 48:57scaling campaign. It might allow you to
- 48:58unlock an additional $1,000 day in
- 49:00spend. And that actually is worth it.
- 49:01That's a decent unlock. it's worth
- 49:03having this increased degree of
- 49:05segmentation and complexity in the
- 49:07account. And then lastly, you have the
- 49:08retargeting campaign. This is absolutely
- 49:10an optional campaign. When we talk about
- 49:12retargeting, there's two different types
- 49:14of retargeting. There's website visitor
- 49:16retargeting. So, effectively warm
- 49:18audiences, people that have shown
- 49:20intent, they've taken some kind of
- 49:21action, but they haven't purchased. And
- 49:23then we have existing customer
- 49:25retargeting. So, this is someone that's
- 49:27actually purchased from us. They're all
- 49:28the way down at most aware in the stages
- 49:31of awareness cuz they're a customer and
- 49:33we're trying to effectively get them to
- 49:34buy a second time or a third time. Now,
- 49:36for most accounts, 90% of them, you
- 49:39don't need a website visitor retargeting
- 49:42campaign. And the reason being is that
- 49:44the testing or the scaling or whatever
- 49:46currently exists will allocate a good
- 49:49amount of spend anyway towards
- 49:51retargeting website visitors. And you
- 49:53see this by doing an audience segment
- 49:55breakdown within the account. So, if you
- 49:57hit breakdown, you hit audience
- 49:58segments, you'll be able to see as long
- 50:00as this is set up within your advertiser
- 50:02settings in your audience segments. So,
- 50:04make sure that's set up. You'll be able
- 50:05to see spend, rorowaz, etc. on new
- 50:08audiences as well as engaged and then
- 50:11existing. Now, you shouldn't have any
- 50:13spend to existing cuz they should be
- 50:14excluded, but you'll be able to see your
- 50:16spend towards engaged, which is your
- 50:17website visitors. And there'll likely be
- 50:19enough spend here at a high enough
- 50:21frequency that you don't need dedicated
- 50:23campaign to force more spend through
- 50:25that elites. It's okay on existing
- 50:26purchases cuz you have it excluded here.
- 50:29You probably want some spend towards
- 50:31existing customers. It just depends on
- 50:33the retention dynamics in the business,
- 50:35the category, and the stage of business
- 50:37that you're at. If you're a new
- 50:38business, which at sub 50k a month, you
- 50:40probably are. You're also probably a
- 50:41small business, you don't have that many
- 50:43existing customers. And then depending
- 50:44on the product portfolio and the
- 50:46retention portfolio, so is this
- 50:47furniture where you're like going to
- 50:49have no repeat purchases really. It's
- 50:51very low. It's very infrequent. or is
- 50:52this supplements low average order value
- 50:54which has super high repeat rates in its
- 50:56subscription model. Okay, well different
- 50:58story. We probably want some spend
- 50:59there. So you need to contextualize this
- 51:00to the actual business model and the
- 51:02expectations on repeat purchasing. If
- 51:04there's an expectation of high repeat
- 51:05purchasing, put some existing customer
- 51:07spend in there. Keep it low. Keep it
- 51:08controlled. Look at frequency as the
- 51:10measure. If you don't expect repeat
- 51:12purchases, don't have. Now the reason
- 51:13why this structure works at this spend
- 51:15level is number one, it's consolidated.
- 51:18You probably have not a lot of
- 51:19conversion volume at this spend level.
- 51:21And so a product of that means that you
- 51:23shouldn't have a lot of segmentation.
- 51:24You want all the conversions
- 51:25consolidated up. You need structured
- 51:27creative testing at this spend level
- 51:29because you probably don't have anything
- 51:30that's a very large winner or else you'd
- 51:33be spending more. And so you want an
- 51:35structure where you can force spend
- 51:37through adsets and start to learn stuff.
- 51:39And then number three, at this spend
- 51:40level as well, you probably don't have a
- 51:42large product portfolio. You probably
- 51:44don't have too much complexity in the
- 51:46business model as it stands. And so we
- 51:48can keep things relatively simple in
- 51:50terms of KPIing this structure on the
- 51:52testing campaign. You want to KPI at the
- 51:55adset level. Did the adset hit our
- 51:57target cost per acquisition or our
- 51:59target return on ad spend over a roll in
- 52:01window which is reasonable. And what
- 52:04window in which you read data is
- 52:05dependent on conversion volume. So you
- 52:07can't look at three-day windows if
- 52:08you're only doing three conversions in a
- 52:103-day window. You can look at two-day
- 52:12windows if you're doing a thousand
- 52:14conversions a day. So, it's all based on
- 52:15contextualizing uh the windows that
- 52:17you're looking at for per for
- 52:18performance based on how much volume the
- 52:19business is actually doing. At this kind
- 52:21of scale, I wouldn't really be reading
- 52:22data on any shorter than a 5day period.
- 52:25And then if the adset is hitting KPI,
- 52:27budgets go up in 20% increments per day.
- 52:30If it's not hitting KPI, we diagnose
- 52:31why. What do we think was wrong in that
- 52:33creative? Let's then go and make more
- 52:34ads, more concepts, and let's either
- 52:36wind that adset down or turn it off
- 52:38completely. On the scaling campaign, you
- 52:40want to just be KPIing all the way up at
- 52:42the campaign level. there isn't any
- 52:43adset segmentation on a scaling
- 52:45campaign, at least at this level. And
- 52:47then on retargeting, you want to be
- 52:49KPIing based on incremental return on ad
- 52:51spend by doing an attribution breakdown.
- 52:52And also frequency shouldn't jump to
- 52:54above a seven on a 30-day window. The
- 52:57four common mistakes at this level of
- 52:59spend is that people test inside the
- 53:01scaling campaign. There's no exclusions
- 53:03on the scaling campaign. They kill
- 53:05testing way too fast. So the window in
- 53:07which they're looking at conversion data
- 53:08is way too little. And then they set
- 53:10budgets on the adset level based on the
- 53:1250 conversions in a 7-day window rule,
- 53:15which ends up with just way too much
- 53:17budget for their particular business. So
- 53:18you actually need to back propagate
- 53:20budgets at the adset level based on your
- 53:22average order value and expected CPA. So
- 53:24let me quickly break that down for you
- 53:25so you understand what kind of budgets
- 53:27you do need to be setting on the adset
- 53:29level. So when you're looking through
- 53:30adset level spending, there's really two
- 53:32factors that you need to think about.
- 53:33You need to think about time to outcome
- 53:36of the test and then you need to think
- 53:38about total budget required for the
- 53:41test. So what does that actually mean?
- 53:43Well, let's say that you have a target
- 53:46cost per acquisition. So you want to be
- 53:48getting customers at $50 per customer.
- 53:50You then come up with a new concept. You
- 53:52make 10 ads under it. We then go and
- 53:54launch it at the adset level. What we
- 53:56really want to figure out as quickly as
- 53:57possible is is that concept working or
- 53:59not? Now, we need to set a barrier or a
- 54:02threshold for how much spend are we
- 54:05going to put through those ads, through
- 54:06that concept before we decide yes or no.
- 54:08Now, the general rule of thumb that
- 54:10almost everyone uses is you take your
- 54:12target cost per acquisition. So, this is
- 54:14our target. You times it by three and
- 54:16that is how much you should spend before
- 54:18you decide whether to keep the ad on or
- 54:20off. If you get three conversions in
- 54:22this time, if you get four, even better.
- 54:23Keep running it. If you get two, uh,
- 54:25yellow light, let it run a little bit
- 54:27longer. Let it run another $50 and then
- 54:29we'll decide. If you get zero or one,
- 54:31cut it. Now, that as a rule of thumb is
- 54:33pretty decent. Now, I would always let
- 54:35it spend a little bit more. I'm always
- 54:36willing to be a little bit more gracious
- 54:38cuz I know that the initial spend is
- 54:40really trying to learn and figure out
- 54:42who to target. And then once it figures
- 54:44it out, the ball gets rolling and you
- 54:45actually see your efficiency client. And
- 54:47so, I actually prefer this rule if
- 54:49possible. And if the client's okay with
- 54:50it, they're more of a times five. So, we
- 54:52wait till we spend 250 and then we make
- 54:54a concrete decision. There's no yellow
- 54:56lighting. That's either a yes or a no
- 54:58because we have enough spend volume
- 54:59hand. Okay, cool. So, let's say that
- 55:00$250 is what we want to spend. So, we
- 55:02know the total budget of the test. We're
- 55:05going to spend $250 on these new
- 55:06creatives before we decide whether
- 55:08they're a success or not and whether we
- 55:09turn them off. Then, we have time. This
- 55:11is how quickly do we want the test
- 55:13outcome? Because technically, we could
- 55:15just set $250 a day as the budget and
- 55:19we'll know whether this adset and this
- 55:20group of creatives has worked today.
- 55:22We'll know by the end of the day. Now
- 55:23the issue with that is that there are a
- 55:26couple components that will play into
- 55:28the time duration that you need to allow
- 55:30a test to run for. Number one is daily
- 55:33seasonality. The reality is is that
- 55:35there is going to be some days of the
- 55:36week in which you do better and some
- 55:38days of the week in which you do worse
- 55:39as a business. If you go and launch a
- 55:41test on a good day, you will see better
- 55:43results. If you go and launch it on a
- 55:45bad day, you will see worse results
- 55:46irrespective of the actual test variable
- 55:49which is the creative. And so if we run
- 55:51tests too quickly, we don't get the
- 55:53ability to encapture the whole
- 55:55seasonality of the week and therefore we
- 55:57can get a biased view of performance.
- 55:59The second thing that impacts time is
- 56:02time to purchase. And so for a lot of
- 56:04brands, people don't instantaneously
- 56:06purchase the first time they ever see an
- 56:08ad from. Okay? You don't just serve an
- 56:09ad to someone and they go, "Oh, great.
- 56:10Buy." Normally it takes two impressions,
- 56:13three impressions, four impressions,
- 56:15maybe a couple clicks, and then over the
- 56:17course of a 3 to 4 day period of warming
- 56:19that user up, then they make the
- 56:20purchasing decision. Now, if we run this
- 56:22test in one day, well, guess what? We're
- 56:23going to show the ads to a bunch of
- 56:25people. They might go, "That's amazing.
- 56:26These ads are great. I'm now
- 56:28interested." But then you kill the ads,
- 56:29you turn the test off, other ads go and
- 56:32target those users in retargeting. They
- 56:34all end up converting through other
- 56:36creative, but you killed the primary top
- 56:38ofunnel ad that you want to test it
- 56:39because you only gave it one day. And so
- 56:41you need to not only give it a little
- 56:43bit of time because of daily seasonality
- 56:45that might skew the results, but also
- 56:47because people take a little bit of time
- 56:48to buy. True. And this applies not only
- 56:50to Facebook, but Google and all the
- 56:51other platforms as well. So because of
- 56:52that, we need to balance these two
- 56:54variables. We need to figure out what is
- 56:55the budget for the test. And then how
- 56:57much time do we want as a feedback loop?
- 57:00Ideally, as fast as possible. We want to
- 57:02know the outcome quickly so we can
- 57:03continue to iterate because ultimately
- 57:05the speed of growth in a business is a
- 57:07function of the speed of cycles of
- 57:10feedback and learning and iteration. And
- 57:12so we want to iterate and learn as fast
- 57:13as possible so that we can grow. But we
- 57:15want to give it enough time that it
- 57:16encapsulates daily seasonality and time
- 57:18to purchase. What does that often end up
- 57:19coming out to? One week. One week is
- 57:22generally a good duration to run a test
- 57:23for. Now if you're a big business with
- 57:25more stability with not a long time to
- 57:27purchase and cut that down to three to
- 57:28four days. If you're a tiny business
- 57:30with tiny budgets with a incredibly long
- 57:32time to purchase and massive daily
- 57:34seasonality, well, okay, maybe we need
- 57:36to extend that to 10 to 14 days. Okay,
- 57:38so once again, always going to be
- 57:40respective to your particular business,
- 57:42which is why in this whole video and all
- 57:43the content that we put out, we talk in
- 57:45frameworks rather than actuals. Rather
- 57:48than saying this is exactly what you
- 57:50should do, we say here's how you should
- 57:51think through the problem. Here's the
- 57:53two variables that impact it. Now think
- 57:55through the problem yourself in your own
- 57:57context and then come up with your own
- 57:58solution because every solution, every
- 58:00budget, every adset is different for
- 58:03every single business. Now as you jump
- 58:04to 50 to 250k a month in ad spend, if I
- 58:07was to prescribe you with a campaign
- 58:09structure, which once again we don't
- 58:10like doing cuz different based on all
- 58:12the commercial objectives of the
- 58:13business, but if I was to, you still
- 58:14have the retargeting campaign. This is
- 58:16likely still going to be just existing
- 58:17customers. Very rare you need to layer
- 58:19in website visitors here. You might,
- 58:20probably unlikely. And then in terms of
- 58:22the cold campaigns, this just builds out
- 58:24a little bit further. So you're going to
- 58:25end up with probably more adets at the
- 58:27adset level because you're going to be
- 58:28doing more creative testing and likely
- 58:30have more creative volume which is going
- 58:31to introduce more adset volume and then
- 58:33potentially you're also going to extend
- 58:35out to two maybe three campaigns. Now if
- 58:36we're looking at this as if it's a CPG
- 58:39brand with one skew, this campaign
- 58:41segmentation is actually going to come
- 58:42from different funnels and different
- 58:44approaches. And so you might have a
- 58:46funnel or a persona or an approach
- 58:48depending on the vernacular that you
- 58:49want to use to explain it. But you might
- 58:51have a funnel that is targeted at old 65
- 58:55plus year olds for arthritis, right? And
- 58:58this is a supplement that we can pivot
- 59:00for that. In fact, let's just call it
- 59:01fish oil, right? Fish oil applies for
- 59:03old arthritis. All the ads as well are
- 59:05going to be mirroring this type of style
- 59:06that works with this age demographic,
- 59:08which is going to be VSSLs. It's going
- 59:09to be native statics. It's going to be
- 59:11testimonials from an older demographic.
- 59:13and then actually probably throw on like
- 59:15TV style ads as well that you're
- 59:17chopping into UGC format. Then you might
- 59:20have the product repositioned. All of
- 59:22the ads are now for young people 25 to
- 59:2435 focused on like brain health or
- 59:28performance at work or something
- 59:30oriented around that. Now you could also
- 59:31get this funnel working. The landing
- 59:32pages are going to look very different
- 59:34because you want different type of
- 59:35demographics and photos on the landing
- 59:36pages. Um the ads are going to look very
- 59:38different. Probably the profiles that
- 59:40you even run this through might look
- 59:42very different as well. This might be
- 59:43heavier on whitelisting. This might be
- 59:45on the native page. But because this is
- 59:47almost two different businesses in
- 59:49itself because the funnels look very
- 59:50different as a product. This is two
- 59:52separate campaigns. So that's what that
- 59:53would look like in CPG with one skew. If
- 59:55we're talking about like fashion with a
- 59:57bunch of SKs, this just ends up being
- 59:59some kind of category segmentation. It
- 1:00:00might be new arrivals segmentation. So
- 1:00:03you have your normal existing cold
- 1:00:05campaign that you had at lower spend,
- 1:00:06but now you just go and bolt on a new
- 1:00:08arrivals campaign um for the sake of
- 1:00:10pushing new arrivals and having higher
- 1:00:12sellrough rates here. This might be a
- 1:00:14particular product category when we do
- 1:00:15an LTV analysis, we find out that this
- 1:00:18particular product category, let's call
- 1:00:20it pants, ends up with not only a higher
- 1:00:22average order value on first purchase,
- 1:00:23but much better repeat rates and
- 1:00:25retention. And so as a product of that,
- 1:00:27we make a second campaign just for pants
- 1:00:30where we want to have a higher cost per
- 1:00:32acquisition KPI. So we can be more
- 1:00:34aggressive in acquiring customers
- 1:00:36through here because we know that our
- 1:00:38pants category acquires really high
- 1:00:40quality customers. And so as a product
- 1:00:42of that, we get a second campaign. So
- 1:00:43generally when you're going from the
- 1:00:45sub50k range and then bridging into 50
- 1:00:47to 250k. What ends up happening if
- 1:00:50you're a good media buyer or a good
- 1:00:51performance marketer is additional
- 1:00:53campaigns will start getting layered in
- 1:00:55that's has a very specific reason or
- 1:00:58commercial objective that aligns with
- 1:01:00the business's fundamentals. If you're
- 1:01:01just layering in more campaigns for like
- 1:01:03the seo you're like ah we're spending
- 1:01:05100k a month right now. One campaign
- 1:01:06seems weird. Let's do two. Let's do
- 1:01:08three. you're breaking the fundamentals
- 1:01:10that I went through before, which is
- 1:01:11that every segmentation decision needs
- 1:01:13to be done with the ability to read data
- 1:01:16and make decision loops through an
- 1:01:18underlying structure that has data
- 1:01:20integrity. So, if you're just
- 1:01:21introducing segmentation for the sake of
- 1:01:22it, you're breaking all the rules that
- 1:01:23we've gone to in this case. You want to
- 1:01:25look at segmentation, but only if it
- 1:01:26makes sense to better align with the
- 1:01:28business's objectives. The main key at
- 1:01:30this campaign level and where the real
- 1:01:31skill unlock is and where some people
- 1:01:33just smash straight through this spend
- 1:01:34level and some people stay here for a
- 1:01:36very long time is in continuous testing
- 1:01:38of different concepts so that you can
- 1:01:41find the 20% of concepts that are going
- 1:01:43to do really well and are going to be
- 1:01:44able to hold hundreds of thousands of
- 1:01:46dollars a month in ad spend. Now we have
- 1:01:48a YouTube video called Meta Ads creative
- 1:01:51strategy in 2026 the full system where
- 1:01:53we spend literally 30 minutes talking
- 1:01:56about how to create concepts. So, I
- 1:01:57strongly recommend you go and watch that
- 1:01:59video. But if you're unfamiliar with the
- 1:02:01concept, one minute run through. You
- 1:02:03want to be building out personas,
- 1:02:04angles, offers, and then ad types,
- 1:02:07building this matrix out, and then
- 1:02:08having your ad sets reflect this
- 1:02:10structure, and then continue to test ads
- 1:02:13under each concept. An example of this,
- 1:02:14if you're selling teeth whitening, is
- 1:02:16that a persona could be coffee drinkers.
- 1:02:18The angle is whitening without
- 1:02:20sensitivity issues. The offer is just
- 1:02:22the product. There's nothing special
- 1:02:23there. And then the ad type is
- 1:02:25userenerated content. And obviously
- 1:02:26under this ad set, if it's coffee
- 1:02:28drinkers, whitening without sensitivity,
- 1:02:30we can rotate in tons of different ad
- 1:02:32types. Like the ad type is flexible.
- 1:02:33This is infinite. The next angle is
- 1:02:35brides. And you go, this is very
- 1:02:36different, right? Coffee drinkers into
- 1:02:38brides. How do brides relate to teeth
- 1:02:40whitening? Well, we can frame this
- 1:02:41around get ready for your wedding in 14
- 1:02:43days. We can do a bundle offer that's
- 1:02:45specifically curated for fast 14-day
- 1:02:48turnaround to get white teeth for the
- 1:02:50wedding. And then we can do this to a
- 1:02:51testimonial of an actual person that
- 1:02:53just had a wedding in the dress. They
- 1:02:54can do a before and after. they can
- 1:02:55document the whole process. And the real
- 1:02:57key here and where this really
- 1:02:58accelerates is that once you get
- 1:02:59something that's working, let's say this
- 1:03:01bride idea does well and this ad does
- 1:03:03really well. Well, you double down. You
- 1:03:05start making a ton of creative around
- 1:03:06this concept and you have a custom
- 1:03:08landing page that has continuity through
- 1:03:10it. So, we might actually spin this
- 1:03:12bundle off and call it like the wedding
- 1:03:14in 14-day bundle. have an own custom
- 1:03:16landing page, have all these
- 1:03:18testimonials on the landing page, build
- 1:03:19the entire funnel around this angle, and
- 1:03:21then this can scale to 2, 3x the volume,
- 1:03:24and we can really saturate this market
- 1:03:26while at the same time continuing to
- 1:03:27work on other angles and other persona.
- 1:03:29And the last one I have here is an
- 1:03:30obvious one, which is smokers to remove
- 1:03:32stains. You give them a subscription
- 1:03:33offer because they're continuing to
- 1:03:35smoke, so they'll have this issue
- 1:03:36forever. And so, you want to put them on
- 1:03:37an offer that's relevant to that. And
- 1:03:39then this is through founder head
- 1:03:40talking content because maybe the
- 1:03:41founder is a smoker and that's why they
- 1:03:43started the business. So, the reason why
- 1:03:44concept level testing becomes so
- 1:03:46important at this tier of spend is
- 1:03:48because each campaign should be
- 1:03:49generating enough spend volume, enough
- 1:03:51conversion volume to be able to support
- 1:03:53a degree of segmentation of the adset
- 1:03:55level. It allows you to then start to
- 1:03:56KPI based on concept rather than just
- 1:03:59the campaign as a whole, which allows
- 1:04:01for better directional feedback in
- 1:04:03creative. And this is really a core key
- 1:04:05here, which is that this creates a
- 1:04:07creative strategy because you have the
- 1:04:09strategy, you come up with all the
- 1:04:11creative, but then most people just
- 1:04:12throw it in the account and then they
- 1:04:14just make more creative and they throw
- 1:04:16it in the account and they make more
- 1:04:17creative. But they don't actually look
- 1:04:18at the account and go, "Well, how is
- 1:04:20stuff performing? How are we reading
- 1:04:21this data? How are we drawing insights?"
- 1:04:23And then how is that informing the next
- 1:04:25batch of creative that we're making? And
- 1:04:27so the creative refreshes become
- 1:04:29targeted. The losing concepts get more
- 1:04:32attention and the winning concepts get
- 1:04:34more volume. You can also then begin
- 1:04:37directing resources upstream to landing
- 1:04:40pages, retention flows, product
- 1:04:42portfolio expansion based on concept
- 1:04:46level testing. As an example, let's say
- 1:04:48that the bride's persona starts
- 1:04:49performing incredibly well. What do we
- 1:04:51do? We increase creative volume. We
- 1:04:53create a custom landing page. We change
- 1:04:55the offer accordingly. and potentially
- 1:04:57as a byproduct of changing the offer, we
- 1:05:00expand the product categories to meet
- 1:05:02this audience as we're generating so
- 1:05:04many existing customers through this
- 1:05:05funnel. And so we might have a retention
- 1:05:07win back flow off the back of this that
- 1:05:09is post wedding. We send them a free
- 1:05:12gift saying congrats on getting married.
- 1:05:14Here is an additional offer for you that
- 1:05:16pulls them into a different product line
- 1:05:18that meets them at the stage of life of
- 1:05:20where they are. So you can start to get
- 1:05:22really creative in terms of the backend
- 1:05:24retention, flow, sequencing, and product
- 1:05:25portfolio based on direct feedback of
- 1:05:28what type of customers are we acquiring
- 1:05:30and from where. If you end up keeping
- 1:05:31your concept targeting super broad and
- 1:05:34you don't niche down in this way, you
- 1:05:36don't get accurate persona insights and
- 1:05:38that then bleeds into inefficiencies in
- 1:05:40the rest of the business. So this is
- 1:05:42really also telling you who your
- 1:05:43customer is. Who is the customer? Who
- 1:05:44are we acquiring? And in what percentage
- 1:05:46allocations are they? Are we getting 40%
- 1:05:48of our customers because they're
- 1:05:49smokers? 40% because they're about to
- 1:05:51get married, etc., etc., and then we can
- 1:05:53start to craft the entire business
- 1:05:54strategy around this. The last reason
- 1:05:56why concept testing becomes critical at
- 1:05:58this scale is it supports a large volume
- 1:06:00of ads. So, at this spend level, you
- 1:06:02should be launching really between 100
- 1:06:05to 300 new ads per month. If you want to
- 1:06:08grow, if you don't want to grow, don't
- 1:06:09launch that many ads. But if you do want
- 1:06:10to grow, you should be launching around
- 1:06:12about this volume. This volume becomes
- 1:06:15actually quite sustainable for entering
- 1:06:17into an account structure if you have
- 1:06:19built out to let's say two campaigns
- 1:06:21with 10 adsets within each campaign
- 1:06:23because that's 20 adets which means on
- 1:06:25the low end you've got five ads per
- 1:06:27adset on the high end you've got 15 ads
- 1:06:30per adset very reasonable in fact you
- 1:06:32could actually have less campaigns less
- 1:06:33adsets and you're fine here the ad to
- 1:06:35adset ratio is completely manageable so
- 1:06:38what then happens at 250k plus pretty
- 1:06:41much everything at 50 to 250 just more
- 1:06:44of it. And so when we come to campaign
- 1:06:45segmentation at this budget, and this is
- 1:06:47a enormous budget range here cuz I'm
- 1:06:49saying $250 all the way up to $20
- 1:06:51million a month in spend. Okay? So it's
- 1:06:53an enormous range and therefore there's
- 1:06:55an enormous degree of complexity
- 1:06:56difference. And so because of that,
- 1:06:58unlike the other two sections, I'm not
- 1:06:59going to give you an exact account
- 1:07:01structure that you should run because it
- 1:07:02would just be ridiculous. It won't be
- 1:07:04applicable to anyone at this spend
- 1:07:05level. And instead, I'm going to give
- 1:07:06you a bunch of strategies, a bunch of
- 1:07:08advice, a bunch of tips, and I'm going
- 1:07:09to run through an example so that you
- 1:07:11can get as much value as possible. and
- 1:07:13how you should be structuring at this
- 1:07:14spend level. Number one is you do want
- 1:07:16to potentially consider layering in a
- 1:07:19second ad account. Now, this strategy
- 1:07:21changes a lot and what I would have said
- 1:07:236 months ago is different from what I'll
- 1:07:24say today and what I say today will be
- 1:07:26different in 6 months. And so, I don't
- 1:07:28want to give you too much tactical
- 1:07:29application here cuz it'll just be
- 1:07:30outdated. But the idea here is that you
- 1:07:32run the same pixel, but you run
- 1:07:35different bid logic. So, if you're
- 1:07:36running maximize conversions in the main
- 1:07:38account, you might run maximize
- 1:07:39conversion value or you might run cost
- 1:07:41caps or big caps in this account on the
- 1:07:43same page. It could be different page as
- 1:07:44well. And the idea is that you'll start
- 1:07:46winning different auctions from this ad
- 1:07:47account that the primary account just
- 1:07:49isn't bidding on. And so, it will allow
- 1:07:51you to get more volume through
- 1:07:53effectively the same creative and the
- 1:07:55same pixel and the same page, but you're
- 1:07:57entering different auctions due to it
- 1:07:58being in a different ad account. The
- 1:08:00disadvantage that you could argue is it
- 1:08:01might increase CPMs and ad costs for you
- 1:08:03because you might be cross bidding
- 1:08:04against yourself. Now, if you're using
- 1:08:06the same page and the same pixel, you
- 1:08:07shouldn't really cross bid that much.
- 1:08:09But it's definitely an argument and no
- 1:08:10one has really been able to prove
- 1:08:11whether this is the case or not. The
- 1:08:13main other obvious advantage here is
- 1:08:15that it derisks the business enormously
- 1:08:18because if you have a second ad account
- 1:08:19and the primary ad account gets banned
- 1:08:21or the billing method goes down for
- 1:08:23whatever reason, you don't just lose all
- 1:08:24your new customer acquisition in the
- 1:08:26business if you're over reliant on meta
- 1:08:28ads. Instead, you have two ad accounts.
- 1:08:30One might only hold 10% of the spend of
- 1:08:31the other, but if the main one goes
- 1:08:33down, you can just crank up the second
- 1:08:34one, and it prevents a doomsday scenario
- 1:08:37where you might not have any revenue for
- 1:08:39a week. Number two is that at this spend
- 1:08:41level, you absolutely need a page
- 1:08:44strategy. As I said earlier, you're
- 1:08:46going to hit your ad limit without a
- 1:08:47doubt. This is a guarantee. And so, what
- 1:08:50is the strategy to be able to avoid that
- 1:08:52from happening? And I gave you the three
- 1:08:53options earlier in the video. Number
- 1:08:55three is that you will generally start
- 1:08:57to get complexity getting introduced in
- 1:09:00more media buying tactics at this level
- 1:09:02of spend. And this is the level of spend
- 1:09:04where it actually does start to make
- 1:09:05sense to be playing around with the 3
- 1:09:084enters because 3 4% when you're
- 1:09:10spending a million dollars a month is
- 1:09:11actually quite mature and it could add
- 1:09:13an enormous amount to bottom line
- 1:09:14profit. And so having someone dedicated
- 1:09:16on trying to media buy your way to more
- 1:09:18efficiency is genuinely worth the
- 1:09:20investment. This is where like bidding
- 1:09:22complexity will start to be introduced.
- 1:09:23So you're not just running maximize for
- 1:09:25conversions in the account across
- 1:09:27everything, but you might start
- 1:09:28introducing bid caps or you might start
- 1:09:30introducing cost caps or you might have
- 1:09:31maximize conversion value or target
- 1:09:33rorowaz that's sitting next to these
- 1:09:35campaigns. And the reason being is that
- 1:09:37each different bidding strategy will
- 1:09:38enter auctions differently with
- 1:09:40different bids and you will generally
- 1:09:42win more auctions as you start to
- 1:09:44diversify the bidding strategies within
- 1:09:47the account. The reason why I almost
- 1:09:49never talk about this in any content is
- 1:09:51because 99.9% of people are not spending
- 1:09:54over 250k a month and so should not be
- 1:09:56concerned whatsoever with bidding
- 1:09:58strategies. Now counter to that 60% of
- 1:10:00our client portfolio spends more than
- 1:10:02250k a month. So for us internally the
- 1:10:05bidding mix actually is a big deal and
- 1:10:07this actually is something that we need
- 1:10:08to think about and think through but for
- 1:10:10most people ignore it. What will also be
- 1:10:12the case at this spend level is you'll
- 1:10:13generally have some kind of
- 1:10:15international market expansion in which
- 1:10:17case you need to start thinking through
- 1:10:19the complexity that gets introduced into
- 1:10:20the ad accounts from that international
- 1:10:22expansion. Whether you run secondary ad
- 1:10:24accounts for different regions, how you
- 1:10:26deal with pages, how you actually deal
- 1:10:28with the backend on Shopify or however
- 1:10:30you're hosting the different regions. A
- 1:10:32general word of advice is that I would
- 1:10:34advise against segmenting countries out
- 1:10:37at an ad account level. And the reason
- 1:10:39being from an agency perspective is that
- 1:10:41it will increase your costs because
- 1:10:43working across multiple different ad
- 1:10:45accounts increases labor dramatically.
- 1:10:47And so I would always rather work on one
- 1:10:49ad account than working across seven ad
- 1:10:51accounts which we have some clients that
- 1:10:53have seven ad accounts for seven
- 1:10:55different regions. And it adds so much
- 1:10:57additional labor and complexity into the
- 1:10:59management across it. Now the reason why
- 1:11:01you would have all those ad accounts is
- 1:11:03really only one reason and it's that you
- 1:11:05want to get build in the local currency
- 1:11:08of that region. So if you have a US web
- 1:11:11presence, you want the ad account to
- 1:11:12bill you in USD because maybe you have a
- 1:11:14US bank. If you have a UK presence, you
- 1:11:16want all of your money flowing through
- 1:11:17in great British pounds and so you need
- 1:11:19a separate ad account. That's really the
- 1:11:21only convincing argument I have seen for
- 1:11:23introducing segmentation. Other than
- 1:11:25that, everything else is solvable. You
- 1:11:26could say, "Oh, reporting is better
- 1:11:28because we can plug these ad accounts
- 1:11:29into our dashboards and reporting."
- 1:11:30Yeah, but you can just add filter rules
- 1:11:32based on country segmentation or you can
- 1:11:33just add filter rules at a campaign name
- 1:11:35level and all of that's solved. Like,
- 1:11:36you don't need to introduce ad account
- 1:11:38complexity other than for the reason of
- 1:11:40just getting build-in local current.
- 1:11:42Now, let me give you a worked example of
- 1:11:44an actual real ad account that's
- 1:11:45spending 25k per day, which is about
- 1:11:47750k a month. So, closing up on a
- 1:11:50million a month. And this performs
- 1:11:51incredibly well for them. Now, note this
- 1:11:53will not guarantee results for you
- 1:11:55because your business has its own
- 1:11:56complexities and its own differences and
- 1:11:58you should think through everything that
- 1:11:59we've gone through so far in terms of
- 1:12:00how to structure it. Or you can
- 1:12:01obviously always click the link in the
- 1:12:03description, reach out to us, we will do
- 1:12:04a free audit as long as you're doing at
- 1:12:06least $5 million a year in revenue and
- 1:12:08we can walk you through what that
- 1:12:09account structure might actually look
- 1:12:10like and we can provide it to you. So,
- 1:12:11we have a testing campaign at the top.
- 1:12:13It's an so all tests are still
- 1:12:16being done at the adset level. I have
- 1:12:17actually seen accounts that are spending
- 1:12:20$300,000 a day in budget and they're
- 1:12:23still running tests. So, I see a lot
- 1:12:24of push back, oh, you shouldn't run
- 1:12:26testing once you're actually a big
- 1:12:27account and you're spending a lot.
- 1:12:28That's not true at all. Okay? Like, you
- 1:12:30can run CBO or It's up to you and
- 1:12:32there's benefits of each one. It just
- 1:12:34depends on how you want to manage the
- 1:12:35account and also what the particular
- 1:12:37nuances are of that business. ABOS's at
- 1:12:39this spend level work and you can
- 1:12:40perform incredibly well and there's
- 1:12:42reasons why you want to do them because
- 1:12:43you want to force spend through your
- 1:12:44tests. and CBOS can also work incredibly
- 1:12:46well at this spend level. So this is
- 1:12:47once again up to you, but this ad
- 1:12:49account runs a testing campaign as an
- 1:12:50Number two is then a scaling
- 1:12:52campaign, which is a CBO, one adset,
- 1:12:54cost caps. Every one to two weeks, the
- 1:12:56top performers in the the post IDs
- 1:12:59are taken and they're launched into the
- 1:13:00scaling campaign. Now, they're not
- 1:13:02turned off in the testing campaign. The
- 1:13:03testing campaign is also used to scale
- 1:13:05at the adset level. There's adsets in
- 1:13:07here spending multiple thousands of
- 1:13:08dollars a day. You still scale in the
- 1:13:10testing campaign. It's just this is a
- 1:13:12strategy to try to squeeze more out of
- 1:13:14an existing post that's doing well.
- 1:13:15Third campaign is a promo campaign. This
- 1:13:18particular account runs promos every
- 1:13:19three to four weeks. And so as a
- 1:13:21function of that, we want it segmented
- 1:13:22out. Why? Because the promos turn over a
- 1:13:25lot. And so if you're launching promos
- 1:13:26in the testing and the scaling campaign,
- 1:13:28it will disrupt the learnings of the
- 1:13:30campaign because you're constantly just
- 1:13:32turning stuff off and launching new
- 1:13:33stuff in it. You want to leave stuff
- 1:13:35that's working and you want to add pipes
- 1:13:37at this level of spend. So we want to
- 1:13:39add this in separate to not impact the
- 1:13:41performance over here. This will also
- 1:13:42generally go after a different customer.
- 1:13:44So it is a little bit different in
- 1:13:46prioritizing price sensitive consumers
- 1:13:48and so as a product of that we do want
- 1:13:50to optimize a little bit separately. The
- 1:13:51fourth is an advertorial campaign. So
- 1:13:54advertorials as an additional funnel for
- 1:13:56this business started to do very well in
- 1:13:58the testing. It started to do so well to
- 1:14:00the point in which it was consuming
- 1:14:01about 30% of total spend. And so it
- 1:14:03actually made sense to just pull it out
- 1:14:05and have it dedicated here. So it can be
- 1:14:07KPI on its own and it can be looked at
- 1:14:10as a completely separate funnel within
- 1:14:12the account. And then lastly, a DPA
- 1:14:13campaign. This is primarily for
- 1:14:15retargeting existing customers as well
- 1:14:17as a little bit of website visitors.
- 1:14:18This is running on incremental
- 1:14:20attribution so that we're attributing
- 1:14:22correctly based on its actual
- 1:14:23incrementality. And this is kept at a
- 1:14:25relatively low spend in line with
- 1:14:26frequency. What doesn't change at this
- 1:14:29spend level? What stays the same? Well,
- 1:14:31number one is the two non-negotiables.
- 1:14:33Everything that we introduce, every
- 1:14:34extra bit of complexity needs to still
- 1:14:37ensure that we have data integrity so
- 1:14:39that we can read the data and then make
- 1:14:41decisions. And it all needs to have
- 1:14:43commercial alignment. Is this aligning
- 1:14:45with the products, the margin, the
- 1:14:46portfolio, the personas, or are we just
- 1:14:48adding complexity for the sake of it
- 1:14:50when we don't need it? Number two is the
- 1:14:52breakdown effect still applies.
- 1:14:54Suddenly, just doing breakdowns or
- 1:14:56looking at the ad level does not become
- 1:14:57more productive here than it does at a
- 1:14:59lower spend. It is the same thing. The
- 1:15:01principle still stays. Number three, the
- 1:15:03concept framework of launching creatives
- 1:15:06still remains the same. You can have
- 1:15:08this framework up at 300k a day in
- 1:15:10spend. In fact, I would recommend it.
- 1:15:12Normally, the big accounts that are
- 1:15:13spending those levels are structuring
- 1:15:14creative and testing it in this way. And
- 1:15:16number four, you want to be KPIing at
- 1:15:18the adset and campaign level. This
- 1:15:21doesn't change. The premise really is
- 1:15:23that you're adding structural layers
- 1:15:26into the account as spend increases and
- 1:15:28business complexity increases, but
- 1:15:30you're not giving away the fundamentals
- 1:15:32that we spent the first 30 minutes of
- 1:15:34the video setting in place. And then the
- 1:15:35question I've alluded to throughout the
- 1:15:37whole video is versus CBO. It's the
- 1:15:39wrong question. It's honestly personal
- 1:15:41preference. And the reason being is that
- 1:15:42this is just what your risk portfolio
- 1:15:44is. Okay? If you want more risk in the
- 1:15:46account, but you want better efficiency,
- 1:15:48you go for CBO. The reason being is it's
- 1:15:50going to distribute more spend to the
- 1:15:52highest performing ads and the highest
- 1:15:54performing adsets, which is good, right?
- 1:15:55You're going to get the highest ROI or
- 1:15:57return on ad spend in the account. The
- 1:15:58disadvantage is that all the spend is
- 1:16:00just going to go to the highest ads and
- 1:16:02so you can launch new tech, new ads, and
- 1:16:03all this money on creative production,
- 1:16:05put it into the account, and it gets no
- 1:16:06spend. So, if you just went and spent
- 1:16:08$20,000 on a new campaign shoot, and
- 1:16:10then you went put all that content into
- 1:16:12the account, it's not spending, what do
- 1:16:13you do? or let's say that you went and
- 1:16:15just spent $20,000 on a very expensive
- 1:16:18influencer to run a partnership ad for a
- 1:16:2060-day period, put it in the account,
- 1:16:22isn't getting spent. Now, you can put
- 1:16:24minimum spend caps in CBOS, of course.
- 1:16:27So, you can go and put minimum spend
- 1:16:29limits. You can also put maximum spend
- 1:16:30limits as well, but then you're
- 1:16:32effectively just running an where
- 1:16:35either you're just increasing the
- 1:16:36complexity of management because running
- 1:16:38min and max spend caps is just annoying.
- 1:16:39It's just a harder management tool
- 1:16:41within the account. Or you do this with
- 1:16:43like let's say 60% of budget and then
- 1:16:45you let 40% of budget get distributed by
- 1:16:47meta hour one. Now that's actually in my
- 1:16:49opinion the best structure to run. Most
- 1:16:51of the structures that we run these days
- 1:16:53is that structure which is we're running
- 1:16:55CBO but we're using minimum spend limits
- 1:16:58and maximum spend limits but we're
- 1:17:00allowing about 40% of total budget to
- 1:17:02just flow wherever it wants and 60%
- 1:17:05we're tightly controlling and saying you
- 1:17:07have to go here, you have to go. The
- 1:17:08reason why I'm not a proponent of this
- 1:17:10at like lower spend level accounts is
- 1:17:12that this is just like a lot of
- 1:17:13management and it requires a lot of
- 1:17:15oversight, which is fine for us when
- 1:17:17we're managing very large accounts with
- 1:17:19large ad spend with large revenue. It's
- 1:17:21worth your investment for someone like
- 1:17:22us to be able to do this kind of degree
- 1:17:24of management and budget segmentation.
- 1:17:26But if you're managing like 10k a month
- 1:17:27in ad spend, this is it's just kind of
- 1:17:29overkill. Like just run an or just
- 1:17:31run a CBO. Choose your risk versus
- 1:17:32efficiency profile and run it. So that's
- 1:17:34really the thought through of the
- 1:17:36process. So if you prefer ABS and once
- 1:17:37again I have seen ABOS's running with
- 1:17:39majority of ad spend on ad accounts
- 1:17:40spending a4 million a day and I've also
- 1:17:42seen CBOS running on ad spends quart
- 1:17:45million a day. So it really comes more
- 1:17:47so down to personal preference as to how
- 1:17:50you want the testing methodology rolled
- 1:17:52out in the account. Do you want spend
- 1:17:54forced through every new creative or do
- 1:17:56you not? Do you trust that the algorithm
- 1:17:57is only going to give spend to an ad if
- 1:17:59it's going to do well? That all comes
- 1:18:00down to your trust in the algorithm.
- 1:18:01What you have seen historically
- 1:18:03subjectively within the account. Has the
- 1:18:04algorithm not given spend to an ad
- 1:18:06before and then you went, "Oh, I thought
- 1:18:07this is a good ad. Let's put a minimum
- 1:18:08spend cap." You put a minimum spend cap,
- 1:18:10it becomes a winner. Immediately, you
- 1:18:12start losing your trust that the
- 1:18:14algorithm knows what it's doing cuz it
- 1:18:15wouldn't have spent on that ad if you
- 1:18:17didn't force it to spend and now it's
- 1:18:18the top performing ad in the account.
- 1:18:19So, it's going to come down to honestly
- 1:18:20your own bias and subjectivity in
- 1:18:22relation to how much you trust the
- 1:18:24platform in whether you're going to go
- 1:18:25or CBO. And I honestly don't think
- 1:18:27there's a right or a wrong answer. You
- 1:18:28can run whatever. They both perform
- 1:18:30well. The only caveat I will add is what
- 1:18:32I said previously, which is that if you
- 1:18:33have really high AOV and low conversion
- 1:18:37volume, I wouldn't recommend CBO. And
- 1:18:39the reason being is that the CBO will
- 1:18:40prioritize soft higher intent metrics
- 1:18:42like clickthrough rate and CPCs. And so
- 1:18:44you'll just end up with spend getting
- 1:18:46distributed to the best soft metric ads
- 1:18:48rather than to the best ads that are
- 1:18:50actually going to drive conversions
- 1:18:51within the business. There is also the
- 1:18:53complexity of we will move out and in of
- 1:18:57ABOS's and CBOS depending on seasonality
- 1:19:00which sounds kind of weird but because
- 1:19:02if you put these names aside and you
- 1:19:04just think high risk high ROI and then
- 1:19:07you think low risk slightly lower ROI
- 1:19:10like the ROI isn't that much lower here
- 1:19:11but it's a little bit lower. Let's say
- 1:19:1210%. Well, I want to pick this during
- 1:19:15Black Friday and November, December and
- 1:19:17peak periods where we're just trying to
- 1:19:18spend as much as possible in a short
- 1:19:20window. I don't care what creatives get
- 1:19:22spend. I just want to maximize
- 1:19:23efficiency and maximize spend. But then
- 1:19:25in like Jan Feb in Q1, I kind of want
- 1:19:28this, right? I want to set Q1 up for a
- 1:19:31bunch of creative testing. I want to
- 1:19:32test as much as possible. This is a
- 1:19:34great environment for testing because
- 1:19:35you aren't artificially inflating
- 1:19:37conversion rates, making ads seem like
- 1:19:38they're doing well when they're actually
- 1:19:39not. We have a relatively low risk
- 1:19:41profile during January. We don't want to
- 1:19:43increase our risk profile during this
- 1:19:45part of the year. And so what we will
- 1:19:46often do is actually rotate into a CBO
- 1:19:49in Q4 for some accounts and then roll it
- 1:19:51back to an in Q1. Now regardless of
- 1:19:53whether you run ABOS's or CBOS's, the ad
- 1:19:56set composition remains the same, which
- 1:19:58is that you always want a minimum of
- 1:20:00three ads in an ad set because it allows
- 1:20:02the adset to sequence across ads. If you
- 1:20:04only put one ad in an ad set, it can't
- 1:20:07sequence across anything. And so it's
- 1:20:08just going to serve that one ad to
- 1:20:09users, which ultimately isn't going to
- 1:20:11get people to buy because generally
- 1:20:12people need to see an ad 2, three, four,
- 1:20:14five, six times before they actually
- 1:20:15purchase. You want a minimum of three
- 1:20:17ads. You want a maximum of really
- 1:20:19infinity depending on spend. And so you
- 1:20:21can go all the way up to the maxed ad
- 1:20:23limit at an adset level. That's fine. We
- 1:20:24have accounts where we run that. We
- 1:20:26might have 200 creative in an adset.
- 1:20:28Generally, for most people watching
- 1:20:29this, you don't have anywhere near
- 1:20:31enough creative volume to support 200
- 1:20:33ads in an adset level. Like you may as
- 1:20:34well have a degree of segmentation
- 1:20:35there. and there's likely going to be
- 1:20:37different concepts in those 200 ads you
- 1:20:39don't want to consolidate anywhere. So,
- 1:20:40as a rule of thumb, you can think about
- 1:20:41three to 15 ads per adset. Number two is
- 1:20:44that you want all of your ads resonating
- 1:20:47with the same audience. Now, this
- 1:20:49doesn't mean that you need different
- 1:20:51stages of awareness or different types
- 1:20:53of ads. So, there's a really common
- 1:20:54question I get, which is that if I
- 1:20:55launch an adset with five ads in it and
- 1:20:58it's all under one persona, it's talking
- 1:20:59to moms 40 to 50 who need a rain jacket.
- 1:21:03Do I put every stage of awareness in
- 1:21:05there? Do I put my super topunnel VSSL
- 1:21:07style ads that are trying to sell this
- 1:21:09weird raincoat through a story line and
- 1:21:11a 5minute video, but then also just put
- 1:21:13a static ad that just says here's a
- 1:21:15raincoat 50% off. Do I put them in the
- 1:21:16same ads there? Because they're at very
- 1:21:17different stages of awareness. So, do I
- 1:21:19split that at the adset level? And the
- 1:21:20answer is you can do either. It's just
- 1:21:22dependent on how you want to read the
- 1:21:24data in the platform. And so, let me
- 1:21:26walk you through an exact example. So,
- 1:21:28option one is you split it out. You have
- 1:21:31one adset which is the persona, the
- 1:21:33raincoat, but this is very top offunnel
- 1:21:35creative. It's high up on the stages of
- 1:21:38awareness. And then you have adset two
- 1:21:40which is going to be very bottom of
- 1:21:41funnel in the stages of awareness in the
- 1:21:43way that this creative is designed.
- 1:21:44That's adset two. Option two is we just
- 1:21:46consolidate it. This has our top of
- 1:21:47funnel, it has our middle of funnel, it
- 1:21:49has our bottom of funnel ads all
- 1:21:51consolidated under the one adset. Which
- 1:21:52option is better? My understanding of
- 1:21:54meta's machine learning and the way that
- 1:21:56conversion data is split across the
- 1:21:57account generally pushes me a little bit
- 1:21:59more towards option. The reason being is
- 1:22:01that we want these ads to be able to
- 1:22:02easily sequence against each other,
- 1:22:04bring people through the journey and
- 1:22:05convert. However, I have seen option one
- 1:22:07also work. The reason why option one is
- 1:22:10an inferior option. The reason why I'd
- 1:22:12recommend most people don't do this and
- 1:22:14they go for option two isn't to do with
- 1:22:15the actual machine learning and the way
- 1:22:17that it works. Instead, it is to do with
- 1:22:19your own human buyer. This adset down
- 1:22:21the bottom here will have a 4x row ads.
- 1:22:23This adset up here will have a two. This
- 1:22:25will have a six. Now, if you go into
- 1:22:27this account on option two and you look
- 1:22:29at this adset and it's a 4x, your
- 1:22:30conclusion is this concept is doing
- 1:22:32well. Let's do more like this. Let's
- 1:22:34also scale budget. Incredible. Now,
- 1:22:36let's say instead you go into this ad
- 1:22:37account and you go, okay, we have two
- 1:22:39adset. This one's not doing well. This
- 1:22:41one's doing well. What do we do? Do we
- 1:22:42blend the numbers and say that overall
- 1:22:45the concepts at 4x, therefore do more
- 1:22:47top offunnel creative? Is the top
- 1:22:49ofunnel creative really performing well?
- 1:22:51Do we turn this off and just like leave
- 1:22:53bottom of funnel creative for this cont?
- 1:22:55Like what do we do off the back of it?
- 1:22:56Now the answer in terms of what you do
- 1:22:58is you should just blend the numbers,
- 1:22:59assume that these two adsets are working
- 1:23:01together to get the conversion and
- 1:23:02therefore do more scale it etc. Exactly
- 1:23:04what you would do here. But due to your
- 1:23:06own human bias in the way that you're
- 1:23:07going to read the data, you're
- 1:23:08inherently not going to want to do that.
- 1:23:10You're going to look at this 2x and
- 1:23:12particularly if you're working with
- 1:23:13clients that aren't inclined to think of
- 1:23:15it like this, they're going to go, "No,
- 1:23:16no way. Don't put more spend into a 2x.
- 1:23:18That's not a good idea. Put more spend
- 1:23:20here. Even though this is obviously
- 1:23:21bottom of funnel and then this traffic
- 1:23:23is driving into here which is converting
- 1:23:24and this is getting the last click
- 1:23:25attribution. And so this just adds a lot
- 1:23:27more complexity into the human
- 1:23:29decision-making process. And the human
- 1:23:31decision-making process is where this
- 1:23:32falls apart. And so I would recommend
- 1:23:34that you just put your middle, bottom,
- 1:23:36top of funnel ads all together under the
- 1:23:38one adset. Now this is an underrated
- 1:23:40topic when it comes to adset structure,
- 1:23:42which is actually naming adsets
- 1:23:43correctly. What you'll see in most ad
- 1:23:45accounts is something like this. March 7
- 1:23:49creatives. So as batches of creatives
- 1:23:51are made, they're just named, thrown in
- 1:23:53the adset level, and rap. The issue with
- 1:23:55this is that there's no ability to
- 1:23:56easily filter into what concept we're
- 1:23:59actually testing here. This also infers
- 1:24:00that we're just batching a bunch of
- 1:24:01concepts together rather than carefully
- 1:24:03structuring them so that we can get
- 1:24:05clear data insight and iterate into the
- 1:24:07creative team. And so as a product of
- 1:24:08that, when we pick up accounts like
- 1:24:10this, it's very annoying and complex.
- 1:24:12And often we'll actually go back and do
- 1:24:13retrospective renaming of old adsets so
- 1:24:16that we can at least get some kind of
- 1:24:18clear data structure historically so we
- 1:24:20can infer what best to double down on
- 1:24:21moving forward because if you don't have
- 1:24:23clear naming conventions in place of for
- 1:24:25example you'd want to rename this into
- 1:24:26the exact persona angle offer and then
- 1:24:29content type if you're going to group a
- 1:24:31content type and then date of launch so
- 1:24:33that we can start to bundle and KPI
- 1:24:35different concepts across a campaign. So
- 1:24:37what about when it comes to retargeting
- 1:24:39DPAs and existing customers? Here's
- 1:24:41three principles you need to keep top of
- 1:24:43mind. Retargeting is a capped supporting
- 1:24:46layer. It's absolutely not a growth
- 1:24:48driver. This is unfortunately a mistake
- 1:24:50that I see in so many ad account audits
- 1:24:53that we do, which is that you go in, you
- 1:24:54do an audience segment breakdown, you
- 1:24:56pull up from the bottom of the account,
- 1:24:58there's a little button there, and you
- 1:24:59can just see total spend distribution
- 1:25:01across the account, and you just see
- 1:25:02like 50% of spend going to existing
- 1:25:04customers and engaged audiences. like
- 1:25:0650% of your spend is going towards
- 1:25:08support spend that's not actually going
- 1:25:09to drive incremental new customer growth
- 1:25:11within the business. It's just
- 1:25:12supporting existing spend and it's not
- 1:25:14even that incremental. And so the key
- 1:25:16premise to keep top of mind here is that
- 1:25:18you want to be at all times minimizing
- 1:25:21retargeting spend as much as possible.
- 1:25:23This is the different thought process
- 1:25:25between cold and retargeting which is on
- 1:25:27cold on new customer acquisition. The
- 1:25:29constant question that we're asking
- 1:25:30ourselves internally is where can we
- 1:25:32spend more money? What platform? What
- 1:25:34channel? What campaign? more ad. Where
- 1:25:36can we spend more? We need to spend more
- 1:25:38to get more incremental lift. As long as
- 1:25:40it's profitable, as long as we can make
- 1:25:41a profitable exchange, we can put $1
- 1:25:43into this ad and get four out. Or we can
- 1:25:44put $1 into Tik Tok and we'll get four
- 1:25:46out. We want to keep putting more money
- 1:25:48there to grow new customers and grow the
- 1:25:50business on existing customers and
- 1:25:51retargeting. It is the opposite frame.
- 1:25:53We want to be thinking, how can we spend
- 1:25:55the least amount of money? Where can I
- 1:25:56take money out of? Are we spending too
- 1:25:58much retargeting on TikTok? Take it out.
- 1:25:59Take it out of Pinterest. take it out of
- 1:26:01better because often the top end of
- 1:26:02spend on retargeting is actually not
- 1:26:04incremental. We're almost always
- 1:26:06overspending and so we want to be in
- 1:26:08almost a scarcity mindset on retargeting
- 1:26:10and then an abundance mindset on cold
- 1:26:12targeting and new customer growth.
- 1:26:14Number two on retargeting is
- 1:26:16consolidation of audiences. Uh what is
- 1:26:18very like 2019 and you should not be
- 1:26:20doing is having a bunch of different
- 1:26:22adsets segmented by like retargeting
- 1:26:24different product categories based on
- 1:26:26what landing page they landed on or
- 1:26:27retargeting add to cart separate from
- 1:26:29initiate checkout separate from website
- 1:26:31visitors. That hyper segmentation and
- 1:26:33retargeting. All it does is increase
- 1:26:35CPMs. It just makes it more expensive
- 1:26:37for you to serve retargeting ads and it
- 1:26:39has almost no direct upside. If someone
- 1:26:41can give me a really strong reason as to
- 1:26:42why their ad account has six different
- 1:26:44adsets targeting six different degrees
- 1:26:46of separation of warmth in the funnel,
- 1:26:48like I don't know what you're doing. The
- 1:26:49CPM increase is never outweighed by the
- 1:26:52conversion rate increase. And then
- 1:26:54number three is really your core KPI
- 1:26:56other than obviously incremental revenue
- 1:26:58on retargeting campaigns should be
- 1:27:00frequency. You should just be looking at
- 1:27:01frequency very tightly to understand how
- 1:27:04many times are we retargeting existing
- 1:27:06customers, engaged audiences every
- 1:27:07single month, every single week. And is
- 1:27:09this intuitively or subjectively too
- 1:27:11high or too low? Should we be
- 1:27:12retargeting existing customers 30 times
- 1:27:14a month? For most people, probably not.
- 1:27:15And so intuitively, you know, you're
- 1:27:16probably overspent. So you can probably
- 1:27:17pull that down. Now, a big part of
- 1:27:19retargeting is DPAs, which is dynamic
- 1:27:22product ads. Uh, DPAs are a pretty
- 1:27:24critical component of most ad accounts,
- 1:27:26particularly if we're talking about
- 1:27:27fashion, particularly if we're talking
- 1:27:29about large cataloges or SKs within a
- 1:27:31product portfolio. DPAs are great
- 1:27:33because they're going to dynamically
- 1:27:34retarget a user with a catalog ad that
- 1:27:37is going to rep prioritize products
- 1:27:39based on the products that they looked
- 1:27:40at on the website if everything's
- 1:27:42working correctly and if the pixel
- 1:27:43worked and actually fired the correct
- 1:27:44data back. Amazing. Now, the bad thing
- 1:27:46about DPAs is that they will pretty much
- 1:27:49only place right before the moment of
- 1:27:52purchase as like a bottom offunnel most
- 1:27:54aware retargeting ad. And so, because of
- 1:27:56that, they get way more credit than they
- 1:27:58should actually get. The rorowaz on
- 1:28:00these things looks way better than it
- 1:28:02actually is. And so, people end up
- 1:28:04naively overspending on them
- 1:28:06substantially. And so, there's a few
- 1:28:08rules when it comes to DPAs. Number one
- 1:28:10is make sure that when you're assessing
- 1:28:12return on ad spend, you're assessing
- 1:28:13based on 7-day click or based on
- 1:28:16incremental attribution. If people don't
- 1:28:18know what I'm talking about with these
- 1:28:20attribution settings, just watch our
- 1:28:22video that was posted on the 18th of May
- 1:28:24called if your ad account looks good but
- 1:28:26profit isn't, watch this video. It's an
- 1:28:28hour and 2 minutes long. It goes all
- 1:28:30into attribution models and data
- 1:28:31integrity so you can better understand
- 1:28:32that. Number two is that your DPA
- 1:28:34performance is really just a direct
- 1:28:36reflection of your top offunnel
- 1:28:38investment. If you increase budget on
- 1:28:40top of funnel, if you go harder on top
- 1:28:41of funnel, DPA row goes up because you
- 1:28:43just capture more revenue at the bottom.
- 1:28:45If you decrease top of funnel, your DPA
- 1:28:47performance will go down. We actually
- 1:28:48made an entire video on this like 6
- 1:28:50months ago, which was called the DPA
- 1:28:51death spiral of fashion brand. And the
- 1:28:53whole idea was that I had seen six
- 1:28:55fashion brands in a row on six audits I
- 1:28:57did in the course of like 2 weeks where
- 1:28:58all of them were spending 80% of their
- 1:29:00spend on DPAs and the account was just
- 1:29:02declining over the past 6 months. And
- 1:29:04the reason being is that they saw the
- 1:29:06performance on DPAs. The agency just
- 1:29:07kept bumping budgets cuz it was good.
- 1:29:09And then the brand as a function of the
- 1:29:12agency's advice was like, "Oh, it's DPAs
- 1:29:14are doing so well. Do we need to make as
- 1:29:15much creative?" And they were like, "No,
- 1:29:17you don't because DPAs are holding up
- 1:29:18performance." So they just started
- 1:29:19decreasing creative production and
- 1:29:21creative and top ofunnel spend
- 1:29:23allocation within the ad account and
- 1:29:24then the whole business just falls apart
- 1:29:26because if DPAs sit at the bottom of the
- 1:29:28funnel and then you just stop spending
- 1:29:29on top obviously that is not
- 1:29:30sustainable. Then when we think about
- 1:29:32existing customer spend allocation, what
- 1:29:35happened which was really bad for the
- 1:29:37entire performance marketing and ecom
- 1:29:39space in my opinion was that Meta
- 1:29:41launched advantage plus campaigns like 2
- 1:29:43years ago and the first setting that
- 1:29:45there was on advantage plus campaigns
- 1:29:47was this little box that you could tick
- 1:29:49and it was called existing customer
- 1:29:51spend cap and it was a percentage input.
- 1:29:53So you would input your percentage that
- 1:29:55you wanted going towards existing
- 1:29:57customer. This framed everyone into the
- 1:29:59mindset of not only thinking about
- 1:30:01existing customer spend, which was good,
- 1:30:03but it got them framed towards, yeah,
- 1:30:05what percent should we put towards
- 1:30:06existing customers? What should our
- 1:30:08percentage be in terms of meta-pend
- 1:30:09allocation? It's a terrible way to look
- 1:30:11at it. It's the wrong frame entirely
- 1:30:13because percentage is irrelevant. Who
- 1:30:16cares what the percent is towards
- 1:30:17existing customers? I only really care
- 1:30:19about two things. Number one, is it
- 1:30:20profitable? If we spend another $10 a
- 1:30:22day or $1,000 a day on existing
- 1:30:25customers, do we make enough return
- 1:30:26revenue to be able to pay for that spend
- 1:30:28and make profit? Number two, which is
- 1:30:30kind of a softer metric that gives us
- 1:30:32more realtime visibility, is what is our
- 1:30:34frequency? Yes, sure, we can have a 20%
- 1:30:36existing customer spend, but if that
- 1:30:38means that our frequency on existing
- 1:30:39customers is a 50 every 30 days, what
- 1:30:42are we doing? Why are we targeting
- 1:30:43people 50 times a month? Vice versa, if
- 1:30:46our spend is 20%, but we only have a
- 1:30:48frequency on existing customers of one,
- 1:30:50we're probably substantially under
- 1:30:51spending. And so your existing customer
- 1:30:53spend as a percentage is a bad metric
- 1:30:55because percentages change based on how
- 1:30:58big the existing customer pool is and
- 1:31:00how much budget allocation you currently
- 1:31:01have to new customer acquisition. Those
- 1:31:03two variables will just substantially
- 1:31:05change the spend allocation as a
- 1:31:07percentage to where it's useless. So how
- 1:31:09do you think about it instead? You just
- 1:31:10think about it as a dollar value. So,
- 1:31:11how much dollar spend should we have per
- 1:31:14month to existing customers? And that
- 1:31:16you can calculate by taking your amount
- 1:31:18of customers, you times by your CPMs,
- 1:31:21and then you times by the amount of
- 1:31:23frequency that you want per month on
- 1:31:25those customers. And this tells you
- 1:31:26exactly what your monthly budget should
- 1:31:28be towards an existing customer
- 1:31:30audience. So, here's some settings that
- 1:31:31you should be turning off and not using.
- 1:31:33And number one is flexible ads. I
- 1:31:36explained briefly why before, which is
- 1:31:38the fact that you can load a bunch of
- 1:31:39creative into one single ad, but the
- 1:31:41issue is that that ad performs well or
- 1:31:43if it doesn't perform well, we don't
- 1:31:44actually know what creative was driving
- 1:31:46performance or not. And so the issue
- 1:31:47here becomes that it doesn't follow the
- 1:31:49number one foundation that we had for
- 1:31:52account structure, which is data
- 1:31:53integrity, which allows feedback loops.
- 1:31:56So we can read the data and then we can
- 1:31:57make decisions. On flexible ads, you
- 1:31:59can't read the data. So it's
- 1:32:00fundamentally a bad ad type. Now, the
- 1:32:02only reason why you would do this is to
- 1:32:03try to get around the page limit within
- 1:32:05the account. There's much better ways to
- 1:32:07get around the page limit. I already
- 1:32:08gave them to you. If you still can't do
- 1:32:10that, if you're going to do flexible
- 1:32:11ads, you need to put a bunch of creative
- 1:32:13that's very similar. And so that if it
- 1:32:14does perform well, we can kind of say
- 1:32:16that this type of ad does well because
- 1:32:18it's all similar. If you put any kind of
- 1:32:20large variation of asset types under a
- 1:32:22flexible ad, you then no longer know
- 1:32:24what's actually working and you're just
- 1:32:25introducing stuff into the account that
- 1:32:27doesn't facilitate a decision-making
- 1:32:29feedback loop. why we as an agency
- 1:32:31really don't like flexible ads. On top
- 1:32:32of that is that you don't have control
- 1:32:34over cropping the images and so it can
- 1:32:37serve the one by ones and story
- 1:32:39placements. It'll randomly crop the
- 1:32:40story placements into feed placements.
- 1:32:43It's generally terrible for the actual
- 1:32:45quality of how the ad presents on the
- 1:32:46feed. What Meta can also do sometimes is
- 1:32:48if you have a bunch of flexible ads, it
- 1:32:50will just string them together and
- 1:32:52create a carousel out of them, which
- 1:32:54also isn't ideal when a client hasn't
- 1:32:56approved a carousel. That's a string of
- 1:32:58random images that have been put in the
- 1:32:59account. They're generally not a fan.
- 1:33:01Next is cost caps or bid caps. I just
- 1:33:04really wouldn't be concerned with
- 1:33:06worrying about bidding strategies if
- 1:33:08you're spending under $200,000 a month
- 1:33:10in an ad account. It's just not the
- 1:33:12right bottleneck to be solving for
- 1:33:14within the account. The question that
- 1:33:15you should ask yourself is, will the
- 1:33:17business double if we just really focus
- 1:33:18on bidding strategies within Meta? And
- 1:33:20the answer normally is no because it's a
- 1:33:22low leverage opportunity. Now, is that
- 1:33:24to say that you shouldn't run cost cap?
- 1:33:26Not at all. Like if you know what you're
- 1:33:27doing, you can run cost caps on any
- 1:33:28spend level. More so, I'm saying
- 1:33:30focusing on changing and testing bidding
- 1:33:32strategies at lower spend levels
- 1:33:34generally isn't the biggest lever to be
- 1:33:36able to unlock growth. Number three is
- 1:33:38turn off one day view attribution or at
- 1:33:42least don't use it within the decision
- 1:33:44making of how you're flowing budgets at
- 1:33:45an adset level and what's working and
- 1:33:47what's not because it will substantially
- 1:33:48overattribute based on existing customer
- 1:33:50revenue. Number four is you want to
- 1:33:52check for all of the advantage plus
- 1:33:54creative optimizations. Um, particularly
- 1:33:57you want to go into your advertiser
- 1:33:59settings and go into creative sub
- 1:34:02dropown and then there'll be a bunch of
- 1:34:04automated rules that are turned on which
- 1:34:07will effectively flip your creative
- 1:34:08optimization settings back on over time
- 1:34:10if you don't turn it off at the ad
- 1:34:12account advertiser setting level. So,
- 1:34:14not only do you need to do this on every
- 1:34:15single ad that you launch, which is
- 1:34:17incredibly annoying, but you also need
- 1:34:18to do it at the advertiser setting
- 1:34:20level. And then number five is you
- 1:34:21really want to make sure that your
- 1:34:22audience segments are set up correctly.
- 1:34:25What has happened a lot and that we keep
- 1:34:27an eye on is that the sync of the
- 1:34:30audience segment from Clavio to meta
- 1:34:32will break periodically. And when that
- 1:34:34happens, your audience segment stops
- 1:34:36flowing through existing customers
- 1:34:38correctly and so you end up spending on
- 1:34:39existing customers thinking they're new
- 1:34:41and obviously that starts to erode data
- 1:34:43integrity within the account and you
- 1:34:44start spending in places that you don't
- 1:34:46want to. When it comes to testing
- 1:34:47discipline in the account, when you're
- 1:34:49setting up any kind of test, you want to
- 1:34:51answer two questions that are very
- 1:34:52similar to what we talked about before,
- 1:34:53which is what's the stat threshold? So,
- 1:34:56how many conversions do we need to say
- 1:34:58that it's statistically significant? Is
- 1:35:00it five? Is it 10? What is that
- 1:35:02threshold? And then number two is how
- 1:35:04quickly do we want to actually learn?
- 1:35:06So, do we want to spend to that
- 1:35:08statistical significance in a 3-day
- 1:35:10period, in a 7-day period, in a 30-day
- 1:35:12period? How are we spending to the
- 1:35:14threshold to then be able to move out of
- 1:35:16the test or say that the test was a su
- 1:35:19success and scale it? The way that you
- 1:35:20actually calculate it using these two
- 1:35:22questions is that your daily testing
- 1:35:24budget on a test is your target
- 1:35:26conversions times by your expected CPA.
- 1:35:29So what is your expected cost per
- 1:35:30acquisition divided by the test duration
- 1:35:33in days. For example, if our target
- 1:35:36conversions is 20, that's the threshold
- 1:35:38in which we'll call the test
- 1:35:39statistically significant. Our expected
- 1:35:41cost per acquisition is $100. We want
- 1:35:43the test to go for 14 days. Then the
- 1:35:46daily budget on this test is $143 per
- 1:35:50day. Now, this is also why the common
- 1:35:53feedback from Meta is wrong, which is
- 1:35:55that Meta says that you need 50
- 1:35:57conversions every 7 days to be able to
- 1:36:00exit the learning phase and achieve
- 1:36:02statistical significance. The issue is
- 1:36:03is that when you try to back propagate
- 1:36:05this into daily test budgets, it just
- 1:36:07blows out and becomes ridiculous for
- 1:36:08like 99% of avatars. So if you take this
- 1:36:11exact test case as an example, if we
- 1:36:13need to target 50 conversions and CPA is
- 1:36:16obviously the same and we need to do it
- 1:36:17in 7 days, that means daily budget here
- 1:36:20needs to be $714
- 1:36:23per day. And that's just for one concept
- 1:36:26adset test, which is just ridiculous cuz
- 1:36:28if we want to put like five tests in or
- 1:36:3010 tests in, suddenly you're spending
- 1:36:32$7,000 a day just on the testing
- 1:36:35campaign. If I was to compress this
- 1:36:37whole training into just four questions
- 1:36:39that you should write down and walk away
- 1:36:41from when you're looking to build an
- 1:36:42account structure is number one, does
- 1:36:45the structure produce data that I can
- 1:36:47read to make decisions? Because
- 1:36:48ultimately the whole point in the
- 1:36:49account structure is that we're
- 1:36:51producing readable data so that we can
- 1:36:53continue to iterate and make decisions
- 1:36:55within the business. Number two is does
- 1:36:56the structure match how the business
- 1:36:59actually makes? So is the structure
- 1:37:01commercially aligned to the objectives
- 1:37:03of the business and how the business is
- 1:37:05producing profit. Number three is the
- 1:37:07structure appropriate for the spend tier
- 1:37:09and creative output creative throughput
- 1:37:11as well as the amount that you're
- 1:37:12spending is going to substantially
- 1:37:14change the structure that can be allowed
- 1:37:16within the account. And then lastly, are
- 1:37:17the support layers, so DPA, retargeting,
- 1:37:20website visitors, existing customers, is
- 1:37:22that aligned with the actual retention
- 1:37:25in the business? Do we need this amount
- 1:37:27of spend? How much spend do we need? How
- 1:37:28are we structuring DPAs and retargeting?
- 1:37:30How much spend distribution is going
- 1:37:32here? This is all going to be once again
- 1:37:34context dependent on the actual business
- 1:37:36and the retention within the business.
- 1:37:38If the answer to any of these four
- 1:37:40questions is no, then the account
- 1:37:42structure is wrong and you need to
- 1:37:44restructure accordingly. So, that's the
- 1:37:46end of the video. Two things. Number
- 1:37:48one, if you're a performance marketer,
- 1:37:49we're always hiring. Please reach out to
- 1:37:51us at [email protected].
- 1:37:53If you're an e-commerce brand or retail
- 1:37:55business doing over $5 million a year in
- 1:37:57online revenue, click the link below.
- 1:37:59You can get a free audit from us where
- 1:38:01we'll break down how all of this
- 1:38:02strategy actually translates into your
- 1:38:04account. We'll give you the nuances of
- 1:38:05account structure. And if you're in
- 1:38:06neither of those two buckets, subscribe.
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