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How to Give a Viral TEDx Talk (Full Course) — Transcript

by Yasir Khan · 14,527 words · 2,027 segments · language en · Watch on YouTube

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  1. 0:00In this course, you're going to learn
  2. 0:01how to craft and deliver a world-class
  3. 0:05TEDex talk. I'm in a unique position to
  4. 0:07talk about this because if you look at
  5. 0:09my most recent TEDex talk, you will
  6. 0:11notice it has 1.3 million views. Not
  7. 0:14just that, but if you go to the
  8. 0:15comments, you will see that people
  9. 0:17remember exactly what I wanted them to
  10. 0:19remember out of the talk. So, in the
  11. 0:21next few minutes, you're going to learn
  12. 0:22not only how to craft a talk, but how to
  13. 0:24craft a world-class talk that people
  14. 0:27remember, talk about, share, and one
  15. 0:30that might even get a million views.
  16. 0:32You're going to see how I crafted the
  17. 0:34entire presentation, how we went from a
  18. 0:36messy start and developed the message.
  19. 0:39Then, you're going to see my raw,
  20. 0:40unedited rehearsal, so you can see what
  21. 0:43kind of effort went into the talk
  22. 0:45itself. You're also going to see how I
  23. 0:47showed up to the venue on the day
  24. 0:49leading up to my talk, what happened
  25. 0:51afterwards, and then you're going to see
  26. 0:52a stepbystep breakdown of every single
  27. 0:56second of my million plus view TED talk.
  28. 0:58I hope I can serve as a role model for
  29. 1:00you that if you put in the time and
  30. 1:02effort, you can be an amazing
  31. 1:04communicator as well. Without further
  32. 1:05ado, here's how I crafted the talk. I'm
  33. 1:08going to walk you through how I
  34. 1:10structured my TED talk. I'm also going
  35. 1:12to show you what the initial versions of
  36. 1:14it looked like. It's going to be really
  37. 1:16messy. And I want to show you that it
  38. 1:18wasn't a a speech that I had figured
  39. 1:22out. It it changed the more I said it
  40. 1:25out loud, the more I rehearsed. So, I'll
  41. 1:26show you my notes, show the evolution of
  42. 1:29the talk and how we got to where we are
  43. 1:31now. But, let me start with what the
  44. 1:33actual structure ended up being, and
  45. 1:35then I'll backtrack and show you what it
  46. 1:37sounded like before. You can also look
  47. 1:38at my rehearsal to see what the
  48. 1:40rehearsal was like and what the final
  49. 1:42version was like. Okay. So the one thing
  50. 1:45I planned before I started was what
  51. 1:48should be the one main message of my
  52. 1:50entire talk. Now initially for the
  53. 1:51longest time my message was you can't be
  54. 1:55valuable if you are not memorable.
  55. 1:59And this is one that I've tried many
  56. 2:00times at keynotes before. People really
  57. 2:03enjoy it. They remember it afterwards.
  58. 2:05But this time I figured okay let me let
  59. 2:07me try rehearsing it. I rehearsed it,
  60. 2:09but then I just happened to say the
  61. 2:12phrase, "It's not what you say, it's
  62. 2:15what they remember." They just came to
  63. 2:17me in rehearsal. And the moment I said
  64. 2:19it, I wrote it down, thinking, "Oh, that
  65. 2:21sounds really good." So, I started using
  66. 2:24this as a message instead. And the more
  67. 2:26I said it, the more I liked it. In the
  68. 2:28end, I ended up liking both of them a
  69. 2:30lot. So, I still made this one the main
  70. 2:33message, and I kept this one as a
  71. 2:36follow-up. So I I doubled down on the
  72. 2:38messages but really the whole talk was
  73. 2:40around this. So now that I've created a
  74. 2:43message, this is my main message. It's
  75. 2:44not what you say, it's what they
  76. 2:45remember. And my talk was titled how to
  77. 2:48speak so people remember you. So I feel
  78. 2:50just having the word remember in there
  79. 2:52was important. Now I have the main
  80. 2:57message. The way I started this speech
  81. 2:59was what's a sentence that I can say
  82. 3:02that will create a gap in the mind of
  83. 3:04the audience that they will want to
  84. 3:05listen. So I had when you speak do
  85. 3:09people remember you? Now I experimented
  86. 3:11with different versions of this. It was
  87. 3:13going to be when you speak do people
  88. 3:14remember what you say? And different
  89. 3:17iterations but I figured if I just said
  90. 3:18do people remember you it sounds more
  91. 3:21personal to the person in general. Then
  92. 3:24I wanted to double down on it. Are you
  93. 3:26memorable or are you forgettable?
  94. 3:28Because no one wants to be forgettable.
  95. 3:30So I open up by saying when you speak do
  96. 3:33you remember? Do people remember you?
  97. 3:35And are you memorable or are you
  98. 3:37forgettable? Then after that I wanted to
  99. 3:40pivot into my story which talks about
  100. 3:42the whole purpose of the talk. So I used
  101. 3:45and why is it important to be memorable
  102. 3:47in the first place. The next line was
  103. 3:50right into my story. So when I started
  104. 3:52off as a public speaking coach I go into
  105. 3:54the story. The reason I do this is
  106. 3:56because if you just start by saying
  107. 4:00let's say I started my talk by saying
  108. 4:02today I'm going to teach you five ways
  109. 4:04you can be more memorable when you were
  110. 4:07speaking number one this number two that
  111. 4:09number three they don't know who I am
  112. 4:10there's no trust built there's no reason
  113. 4:13to follow what I'm saying so before I
  114. 4:15tell them what to do I have to tell them
  115. 4:18what's the benefit of it right so I I
  116. 4:20tell the story the story covers what
  117. 4:23problem I'm solving
  118. 4:25After that, I introduced the message.
  119. 4:27It's not what you say, it's what they
  120. 4:29remember. So, I walked them through how
  121. 4:30I discovered this. And then I outlined
  122. 4:33if you speak in a way that you
  123. 4:35remembered,
  124. 4:37people will remember you when you're on
  125. 4:39stage in interviews, blah blah blah. The
  126. 4:42main mechanism of my talk was a share
  127. 4:44framework. So, five things that I could
  128. 4:48that you could do to speak in a way that
  129. 4:50is more memorable. Now, I had a lot of
  130. 4:52versions of share. So I had different
  131. 4:55words. I was trying to move them around.
  132. 4:57So for example, if you look at share
  133. 4:59now, stand out, highlight, address,
  134. 5:02repeat, and emotion. I was moving things
  135. 5:05around where let's say the A was
  136. 5:08supposed to be add emotion instead of
  137. 5:10address them. Uh the R could have been
  138. 5:15to reiterate, meaning to say something
  139. 5:17again. So I I was experimenting with the
  140. 5:21order of this. Okay, S is this, H is
  141. 5:23this. I think I was doing this for about
  142. 5:253 weeks straight until I got to this
  143. 5:27version of it. I ran it by a few people
  144. 5:29and they said, "No, this is really easy
  145. 5:31to understand. It really makes sense."
  146. 5:32So that's how I came up with the final
  147. 5:34version of share and for each one of
  148. 5:36them what I did you you'll see I have a
  149. 5:39table here. I told one story and each
  150. 5:41story was 60 seconds long just to tell
  151. 5:44them about what a real use case would
  152. 5:46look like. Then the main message of that
  153. 5:48point. So say something different, stand
  154. 5:51out, highlight what's important. And
  155. 5:53what I also did was as I was going
  156. 5:54through the talk, I wanted to say my
  157. 5:57main message again. It's not what you
  158. 5:59say, it's what they remember. I think in
  159. 6:01the actual talk, I said it in repeatable
  160. 6:04again. I said it in emotion again
  161. 6:05because I don't want to introduce the
  162. 6:08message and then they don't hear the
  163. 6:10message all the way till the very end. I
  164. 6:12want them to know, hey, what's the main
  165. 6:14message of Yaser's talk? What's the main
  166. 6:15message? I want to say it several times.
  167. 6:18Looking back at it, I probably could
  168. 6:19have said it one or two more times, but
  169. 6:21not not a huge deal. So, I had each one
  170. 6:24of these. Now, for each one, if I have
  171. 6:26five things I'm talking about, which by
  172. 6:28the way, I try to condense share into
  173. 6:30three points just because three is a lot
  174. 6:31easier. But I had all of these things
  175. 6:34were unique and I could not combine
  176. 6:36them. That's why I came up with share. I
  177. 6:38could have said
  178. 6:40so point number one this point number
  179. 6:41two this point 3.3 point 4 but it would
  180. 6:45be very difficult for people to remember
  181. 6:47five individual elements so I had to
  182. 6:49come up with one single word that if
  183. 6:52they just remember that word they can
  184. 6:53ask themselves okay what was S again oh
  185. 6:55yeah what was H again okay now they can
  186. 6:57remember the entire thing so that's why
  187. 7:00I chose to go with the five elements and
  188. 7:02to go with share now how did I break
  189. 7:05each segment let me just scroll up for a
  190. 7:07second. I had for each one of them. This
  191. 7:13is how I broke down. So, let's say we're
  192. 7:14talking about the S, I would say, okay,
  193. 7:17what is the story of how I discovered
  194. 7:19it? What is it? How do you use it? And
  195. 7:23how will it benefit you? So, for
  196. 7:24example, if I go back to
  197. 7:27to highlight, I could say something like
  198. 7:30H is highlight what's important.
  199. 7:33Highlight what's important. I discovered
  200. 7:35this when and I tell a story and then I
  201. 7:37make the point of the story. So
  202. 7:39highlight what's important then I tell
  203. 7:41them how to use that. I'll I'll go over
  204. 7:43this again just so you can see what the
  205. 7:46format is. Okay. So story what it is
  206. 7:49what's the method H is highlight. How do
  207. 7:52you use it? And when you use it how will
  208. 7:55it benefit you? So I did that for all
  209. 7:58five points of share. And all of that
  210. 8:00was done in about 2 minutes per point.
  211. 8:02So 2 minutes here, 2 minutes here, 2
  212. 8:03minutes here, 2 minutes here, 2 minutes
  213. 8:04here. And that included the story. So I
  214. 8:07had a one minute story and a one minute
  215. 8:09message plus how you should use it and
  216. 8:12what the thing actually is. This is why
  217. 8:14rehearsal is important because when I
  218. 8:16rehearsed this, this whole segment was
  219. 8:1925 minutes and at the end of it, my TED
  220. 8:22talk, the whole thing was about 17
  221. 8:25minutes. Because I rehearsed this so
  222. 8:26many times and listened back to it, I
  223. 8:28said, "Okay, I can cut this, I can cut
  224. 8:29that, I can cut this." Okay. So, so far
  225. 8:32we had the opening sentence. We had the
  226. 8:35story about why it's important. Then I
  227. 8:37outlined the benefits in one or two
  228. 8:38sentences. Then I said, "Okay, I'm going
  229. 8:40to share five things that you can use to
  230. 8:42be a more memorable speaker and you can
  231. 8:44remember all of them using the word
  232. 8:46share." And then I also said, "Write
  233. 8:48this down. It's important." Because the
  234. 8:51moment I say that, what do people do?
  235. 8:52They write it down because it's
  236. 8:53important, right? And someone literally
  237. 8:55showed me their phone that had
  238. 8:57everything written down so they don't
  239. 8:58forget. Then I went through all of
  240. 9:00these. Now once I've covered all five,
  241. 9:03when I was rehearsing, I initially had a
  242. 9:07story. I initially recaped all five of
  243. 9:09them. Okay, let's go over all of the
  244. 9:12format again. S stands for this, H
  245. 9:14stands for the A. But then when I would
  246. 9:17recap it, I also had a story afterwards
  247. 9:20where I showed how someone can use all
  248. 9:22five. Both of those didn't fit into the
  249. 9:24talk. The talk was too long. So I
  250. 9:26figured, okay, instead of recapping, let
  251. 9:29me just close by telling a story that
  252. 9:32also summarizes all five of them. So if
  253. 9:34you watch my talk, you'll see I I shared
  254. 9:36a story where a woman used all five
  255. 9:38elements of the talk. So then in that
  256. 9:40story, I said she stood out, she
  257. 9:43highlighted what was important, she
  258. 9:44addressed me, she said something
  259. 9:46repeatable, and she made me feel
  260. 9:47emotion. So I recaped it within the
  261. 9:50story. So I use that as a as a closing
  262. 9:52story. I almost always do do this even
  263. 9:55in my keynotes even in my workshops
  264. 9:59because I don't want to end on the
  265. 10:01technical bit right if I said so those
  266. 10:03are the five things that you can do to
  267. 10:05become a memorable speaker thank you
  268. 10:06very much people would have said okay
  269. 10:08that's that's useful but I want to leave
  270. 10:09them on an inspiring note where not only
  271. 10:12do they know what to do they know how to
  272. 10:14do it and most importantly they have a
  273. 10:17reason of why to do it why should I
  274. 10:20implement all of this people will
  275. 10:21remember what you say right at the end.
  276. 10:23More than anything else, they will
  277. 10:25remember what's right at the end. So
  278. 10:27that's why I reiterated my message right
  279. 10:31at the end, but I also told a story at
  280. 10:34the end because I knew it would stick.
  281. 10:36In stand-up comedy, they say you use
  282. 10:39your your two best jokes. Use your
  283. 10:42second best joke at the start, use your
  284. 10:44best joke at the end. Same way with a
  285. 10:47story. Use your best story at the end
  286. 10:49because that's the one they remember.
  287. 10:50Use your second best right at the start.
  288. 10:52So I ended it with my best story and
  289. 10:54that's the one people come up to me and
  290. 10:56say, "Wow, oh my god, that was amazing.
  291. 10:57It really resonated with me." After
  292. 11:00telling this story, I future pace. So
  293. 11:01future pace means if they implement it,
  294. 11:04what does their future look like? So I
  295. 11:06will say every time you walk into a
  296. 11:09presentation, what if people remember
  297. 11:10what you say? When you tell your kids to
  298. 11:12do XYZ, imagine if they remember what
  299. 11:14you say. I'm future pacing what their
  300. 11:16life could look like. I want them to
  301. 11:18imagine using everything I've just told
  302. 11:20them. And then at the end, I end with my
  303. 11:23key message, which is it's not what you
  304. 11:25say, it's what they remember. I also
  305. 11:27introduce all of my earlier messages. If
  306. 11:29you go watch it back, you'll hear me
  307. 11:31say, I believe you've been put on this
  308. 11:33planet because because you will be
  309. 11:36valuable to the people around you. You
  310. 11:38cannot be valuable if you are not
  311. 11:40memorable. That's the same sentence that
  312. 11:42I said earlier. People cannot follow
  313. 11:44what they forget. That's the same
  314. 11:45sentence that I said earlier. So, it it
  315. 11:48makes it a a nice and tidy close where I
  316. 11:51refer back to how I open. And then I say
  317. 11:54my phrase two times at the end. It's not
  318. 11:56what you say, it's what they remember.
  319. 11:58I'll say it one more time. It's not what
  320. 12:01you say, it's what they remember. And
  321. 12:04that's the last sentence that I say. So,
  322. 12:06when people come up to me after my talk,
  323. 12:08what do you think they'll remember? It's
  324. 12:10not what you say, it's what they
  325. 12:12remember. Right? That's the phrase
  326. 12:13they'll remember. So that's why whatever
  327. 12:15you want them to think about, whatever
  328. 12:16you want them to talk about, say it
  329. 12:19right at the end. So this was my entire
  330. 12:22start to finish. Now, let me show you
  331. 12:24what it looked like at the start. This
  332. 12:26is how I usually start all of my talks.
  333. 12:28I started by just writing it on a
  334. 12:30whiteboard and then later I put it down
  335. 12:33on my Google doc. I just find when I
  336. 12:35write something down, it's a lot easier.
  337. 12:37And here you can see it says, "Can't be
  338. 12:40valuable without being memorable." This
  339. 12:42was the main phrase of my entire talk.
  340. 12:44And I also had different stories and
  341. 12:46different analogies for each one of
  342. 12:48them. Right? So I had mailbox. I didn't
  343. 12:51tell that story. There was a news
  344. 12:54headline analogy that I wanted to give
  345. 12:55that highlighting information is a lot
  346. 12:57like when you read an article and
  347. 12:59there's a headline at the top. If
  348. 13:00there's no headline, people will forget.
  349. 13:01I didn't end up using that. The Bugs
  350. 13:05Bunny story. So if you listen to my
  351. 13:08talk, you'll notice it came at the end
  352. 13:11after all five of these points. So I
  353. 13:13didn't use it in emotion at all. I moved
  354. 13:15it around. So this is why when you
  355. 13:17rehearse it, you change the order where
  356. 13:20things go because you you watch it back
  357. 13:23and you say, you know what, that story
  358. 13:24doesn't really fit well there. It'll fit
  359. 13:26better at the end. I was constantly
  360. 13:28changing it. I would move this here,
  361. 13:30this there, this there because I wanted
  362. 13:32to see how it would flow the best and in
  363. 13:35repeatable. So notice the E here is easy
  364. 13:38to repeat or share and the A was
  365. 13:41emotion. But later I changed it. I I
  366. 13:44removed the relevant part and I change
  367. 13:46relevant to repeat. So I was constantly
  368. 13:49constantly just experimenting. What
  369. 13:51would sound good? What would sound
  370. 13:52better? And the more I rehearsed it, the
  371. 13:55more I have a better idea of what
  372. 13:57sounded good. And then I went back and I
  373. 13:58fixed it. Don't write everything down
  374. 14:00and get married to it and then say it. I
  375. 14:02promise you, whatever you write down,
  376. 14:05once you say it out loud, you will you
  377. 14:07will immediately know, oh, this doesn't
  378. 14:08work. You have to try something else.
  379. 14:10That doesn't work. So, I don't write it
  380. 14:12down and then say it out loud. I only
  381. 14:14write the bare minimum. You can see this
  382. 14:16is not a lot. I don't write the whole
  383. 14:18speech out. And then I'll just look at
  384. 14:20the structure and I'll say it out loud
  385. 14:21and I'll say, "Okay, this story doesn't
  386. 14:23fit. This part is boring. This part is
  387. 14:25too long." And then I will go and edit
  388. 14:27it. This is why it takes 40, 50, 100
  389. 14:30hours to get one good talk because you
  390. 14:32put this much thought into it. So then
  391. 14:34afterwards
  392. 14:36I was on a flight and I did the same
  393. 14:38thing on my iPad where I just went in
  394. 14:40and I wrote down okay this is my talk
  395. 14:42the main messages you can't be valuable
  396. 14:45if you're not memorable. Notice that was
  397. 14:47the main message and then over time I
  398. 14:49changed it and it was a story that I
  399. 14:51told here share framework still here you
  400. 14:54can see the a it was not for
  401. 14:59it it was add emotion it was not address
  402. 15:01them the R here was related to them it
  403. 15:04wasn't repeatable so I changed a lot of
  404. 15:06that and and then as I was doing my
  405. 15:11preparation I I started writing down
  406. 15:13heavy notes of okay this story sounded
  407. 15:15good story story sounded good, but not
  408. 15:17to read from this material. I just
  409. 15:19wanted to know, okay, for the E, what
  410. 15:21story am I telling? What's the main
  411. 15:24point? What's the main message I want to
  412. 15:27get across? I would write all of this
  413. 15:29down, but I almost never looked at it.
  414. 15:31It was just like I didn't want to
  415. 15:33forget. I didn't want to forget what my
  416. 15:36ideas were. So, I just needed a place to
  417. 15:38jot it down. And then at the very end,
  418. 15:41this was the final version that I came
  419. 15:43up with short. I knew the hook. I knew
  420. 15:48this the stories. I didn't even write
  421. 15:49down what story to tell because I knew
  422. 15:51what story was going to be here. There
  423. 15:53were some other like chips wrapper
  424. 15:55analogy. Another story here that I
  425. 15:57didn't end up using. Stop, drop, and
  426. 15:58roll. I was going to talk about how
  427. 16:00there's some phrases like stop, drop,
  428. 16:02and roll that are easy to repeat, but I
  429. 16:03didn't end up end up using it. So, a lot
  430. 16:05of the material just did not make the
  431. 16:07cut. And even here, the teeth and
  432. 16:08grocery store lady, it was supposed to
  433. 16:10be an emotion, but I ended up using it
  434. 16:12afterwards. So you can see how much
  435. 16:15stuff changes after the rehearsal. So
  436. 16:17this is what I do. I come up with a
  437. 16:19message. Once I have a message, then I
  438. 16:21come up with the main dynamic. What do I
  439. 16:22want to teach? My main points. In this
  440. 16:24case, I had five main points. Once I
  441. 16:26came up with my five main points, then I
  442. 16:28thought, okay, what story can I tell for
  443. 16:30each one of them? What's the main
  444. 16:32message for each one of them? And then I
  445. 16:34go back and I create the hook and then I
  446. 16:36create the ending. And almost always I
  447. 16:38repeat my main message at the end. This
  448. 16:40is the messy process in which my talk
  449. 16:42was created.
  450. 16:50When you speak, do people remember you?
  451. 16:54Are you memorable or are you
  452. 16:57forgettable? And why is it important to
  453. 17:00be memorable in the first place? When I
  454. 17:03started my career as a public speaking
  455. 17:05coach, I once delivered a presentation
  456. 17:08teaching about 200 people in the
  457. 17:09audience how to overcome their fear of
  458. 17:12public speaking. I had these 17
  459. 17:15wellressearched methods of how to
  460. 17:17overcome your fear of public speaking. I
  461. 17:19delivered the presentation and
  462. 17:21afterwards this one person comes up to
  463. 17:24me and he said, "Hey, my name is Alex. I
  464. 17:27am terrified of public speaking. I'm
  465. 17:28about to speak right after you. Thank
  466. 17:31you so much for talking about that. I'm
  467. 17:33feeling pretty good about myself. So I
  468. 17:35said, great. So moments later, I'm
  469. 17:37sitting in the audience and I'm waiting
  470. 17:39for him to step on stage. He walks on
  471. 17:42stage. The audience applause and I see
  472. 17:44some notes in his hand. As he begins to
  473. 17:48talk, I can see visibly the notes
  474. 17:52shaking as he speaks. He's reading from
  475. 17:55the notes. He's mumbling and he's
  476. 17:56tumbling and I can't quite hear him. And
  477. 17:59the longer he talks, if you were there
  478. 18:02with me, you would start feeling this
  479. 18:03sinking feeling in your stomach. A few
  480. 18:06moments later, he hits a word that he
  481. 18:09can't quite pronounce and he just places
  482. 18:12his clicker in the lectern and he walks
  483. 18:15off stage.
  484. 18:17So after the presentation, I find him
  485. 18:18and I said, "Hey, what happened? Why did
  486. 18:20you just run off stage?" He said, "I
  487. 18:23don't know what to do, Yaser. I got so
  488. 18:24panicked that I I just had to leave. I'm
  489. 18:26I'm so sorry." And I'm looking at him
  490. 18:29confused. Oh, sorry, but you were there
  491. 18:32in my presentation. I gave you 17 ways
  492. 18:36to overcome your fear of public
  493. 18:37speaking. Why didn't you just use one of
  494. 18:40them?
  495. 18:41And then he said something to me that
  496. 18:44completely changed my career. He said, I
  497. 18:48couldn't remember.
  498. 18:51I couldn't remember.
  499. 18:53You're telling me less than 10 minutes
  500. 18:56after I finished speaking, he couldn't
  501. 18:58remember one single thing from my
  502. 19:0160-minute presentation to implement when
  503. 19:05he needed it most.
  504. 19:09And that's when I had to learn an
  505. 19:10important lesson.
  506. 19:12It's not what you say, it's what they
  507. 19:16remember. It's not what you say, it's
  508. 19:19what they remember. I wanted to cram it
  509. 19:22with information because I wanted to be
  510. 19:23valuable. But I learned that you cannot
  511. 19:26be valuable if you're not memorable.
  512. 19:29People simply cannot follow what they
  513. 19:31forget. And unfortunately, my
  514. 19:33presentation is not the only example of
  515. 19:35this. I'm sure you've been in
  516. 19:37presentations, in classes, in
  517. 19:39conversations, maybe even a first date
  518. 19:41where you couldn't remember anything the
  519. 19:43next day or the next week. Imagine how
  520. 19:46much time is being wasted on
  521. 19:48conversation, on communication that no
  522. 19:51one remembers. So today you're going to
  523. 19:53learn five ways that you can be a more
  524. 19:57memorable person, someone who speaks and
  525. 20:00people remember.
  526. 20:02Now you can remember all five of these
  527. 20:04methods using one single word and that
  528. 20:07word is the word share. Sh h a r e. I
  529. 20:13highly recommend you write down what I'm
  530. 20:15about to tell you. I'm going to break
  531. 20:16down all of these elements individually.
  532. 20:19And you learn when you walk into a room,
  533. 20:20when you're delivering a presentation,
  534. 20:22when you're talking to a client, how can
  535. 20:24you make sure you're remembered?
  536. 20:27The S in share stands for standing out.
  537. 20:33How can you be different? Because the
  538. 20:35brain doesn't remember when everything
  539. 20:37goes according to plan. It remembers
  540. 20:39when something is just a little bit
  541. 20:41different. So, how can you take everyday
  542. 20:44conversation and say something a little
  543. 20:46bit different so it stands out. Here's
  544. 20:49an example. I was once checking in at a
  545. 20:52hotel and the receptionist asked me a
  546. 20:54simple question. How's it going today? I
  547. 20:57said, good. And then I moved on to the
  548. 21:00side. That was the end of the
  549. 21:01conversation. The person behind me
  550. 21:04stepped up and then she asked him, "How
  551. 21:06are you doing today?" to which he looked
  552. 21:09at her and said, "Absolutely
  553. 21:11phenomenal."
  554. 21:14When he said that, I looked at her face
  555. 21:16and she completely lit up and said,
  556. 21:19"Wow, what did you eat for breakfast
  557. 21:21today?" And now all of a sudden, they're
  558. 21:23having a conversation.
  559. 21:25Now, you might be thinking, "Well, this
  560. 21:27is an insignificant conversation." And I
  561. 21:29agree with you, but why do I still
  562. 21:33remember it? It's been 12 years.
  563. 21:38It's because it stood out. It was just a
  564. 21:41little different, just a little
  565. 21:43surprising, just a little unexpected
  566. 21:46that it stood out. So remember this.
  567. 21:48It's not just what you say, it's what
  568. 21:50they remember. It might sound like
  569. 21:52something trivial, but I still remember
  570. 21:55because it stood out. That's the S in
  571. 21:59share. Stand out. The H in share is
  572. 22:02highlight what's important. Tell people
  573. 22:06what is important because so often you
  574. 22:08see a presentation where there's 10
  575. 22:10bullet points on every single slide and
  576. 22:12they throw 50 slides at you and you're
  577. 22:14thinking what do I need to remember? I
  578. 22:17once delivered a 90-minute presentation
  579. 22:19in front of a group of executives and
  580. 22:21afterwards this one individual comes up
  581. 22:22to me and says, "Yeah, sir, if someone
  582. 22:26invited you to their home for dinner,
  583. 22:29would you go empty-handed?"
  584. 22:32I'm thinking, "Sir, did you pay
  585. 22:33attention to my presentation? I was
  586. 22:35talking about public speaking. What kind
  587. 22:36of question is that?" And and no, I
  588. 22:38wouldn't go empty-handed. I'd take a box
  589. 22:40of chocolates. He says, "Okay, would you
  590. 22:42take the box of chocolates just like
  591. 22:44that?"
  592. 22:45I said, "No, I wouldn't take it just
  593. 22:47like that. I would wrap it in gift wrap
  594. 22:49and then I take it." He said, "Okay, you
  595. 22:51get the box of chocolates, you wrap it
  596. 22:53in gift wrap, you give it to them. What
  597. 22:55do they do with the with the
  598. 22:56chocolates?" I said, "They open up the
  599. 22:58box and they eat the chocolates. What
  600. 23:00else?" He said, "Okay, and what do they
  601. 23:03do with the gift wrap?" I said, "I don't
  602. 23:05know. Toss it in the trash." He said,
  603. 23:09"Exactly.
  604. 23:10And that's what I did with your
  605. 23:13presentation because you gave me the
  606. 23:16gift wrap. You did not give me the gift.
  607. 23:20You gave me all the fluff, all the
  608. 23:21slides, all the information. You didn't
  609. 23:24tell me your point. You didn't highlight
  610. 23:28what you needed me to know and remember.
  611. 23:32Now, my first thought was, "No one's
  612. 23:33ever invited him to dinner." [laughter]
  613. 23:36But he was right. So often we're sharing
  614. 23:39information but people don't remember.
  615. 23:41It's not what you say, it's what they
  616. 23:43remember. It's not what you say, it's
  617. 23:45what they remember. So how can you
  618. 23:47highlight for people what you want them
  619. 23:50to remember? Literally tell them this is
  620. 23:53important. Remember this. If you want to
  621. 23:56be memorable, write this down. If you're
  622. 23:58an ex situation, pay attention to this
  623. 24:01next bit. Tell them it's important and
  624. 24:03they will remember. So that's the H in
  625. 24:06share. Highlight what's important. Let's
  626. 24:10talk about the A in share. The A in
  627. 24:13share is address them. When you speak,
  628. 24:17use the word you. Address them. Because
  629. 24:21when something is not relevant to you,
  630. 24:23you're going to forget. If I tell you
  631. 24:25about the tax system in Japan right now,
  632. 24:28you might not care. But if I tell you
  633. 24:30how you might be more paying more taxes
  634. 24:31in the future, now is more relevant to
  635. 24:33you. So, here's an example. I was once
  636. 24:37at a networking event with a friend of
  637. 24:39mine, charismatic individual. As we
  638. 24:42walked in about 10 minutes later, I look
  639. 24:44over at him and he already has eight
  640. 24:47people around him. I'm thinking, what
  641. 24:49kind of voodoo is this guy spewing to
  642. 24:51these people? So, I go and listen, and I
  643. 24:54notice that he's saying this one single
  644. 24:56sentence to every single person, and
  645. 24:58they all have the same reaction. No
  646. 25:00matter what anyone's talking about, the
  647. 25:03moment he says this one sentence, their
  648. 25:04ears instantly perk up and he becomes
  649. 25:07memorable. Want to know what it is? This
  650. 25:10is what he said. He was talking to this
  651. 25:12one woman and as he's as she's speaking,
  652. 25:16he looks at her and says,
  653. 25:19"You know what I noticed about you?
  654. 25:22You know what I noticed about you?" and
  655. 25:25her face instantly lit up and she said,
  656. 25:27"What?
  657. 25:29I noticed that you speak so
  658. 25:31articulately, you must be a lawyer." To
  659. 25:35which she said, "No, no, no. I'm not not
  660. 25:36a lawyer. I I work in insurance, but
  661. 25:39wow, I I've never heard that before."
  662. 25:41And time and time, I saw people having
  663. 25:44the same reaction. Why did they remember
  664. 25:47him? Because he made it about them and
  665. 25:51he used the word you. This reminds me of
  666. 25:54the Dale Carnegie quote which he says
  667. 25:57the one thing people like more than
  668. 26:00talking about themselves is hearing
  669. 26:03about themselves. So when you use the
  670. 26:06word you, it tells them, hey, this is
  671. 26:08about me. I need to remember this. This
  672. 26:10is important. It's relevant to me. So
  673. 26:12that's the A in share. Address them by
  674. 26:16using the word you. The R in share
  675. 26:21stands for repeatable. Be someone who is
  676. 26:24repeatable. What does that mean? It
  677. 26:26means when you and I have an
  678. 26:28interaction, can I remember our
  679. 26:30interaction enough to remind myself and
  680. 26:34then be able to repeat it to someone
  681. 26:36else? If I can repeat it after you told
  682. 26:39me, do I remember what you said? No. So,
  683. 26:42case in point, I used to work as a
  684. 26:44recruiter, meaning it was my job to read
  685. 26:47through resumes, call up job candidates,
  686. 26:50see who's the best fit, and forward them
  687. 26:52to the hiring manager so they could make
  688. 26:54the decision. I was once told, Yaser,
  689. 26:57can you hire someone for an event
  690. 26:59organizer role? I said, sure. So, I
  691. 27:02talked to a couple of people and they
  692. 27:04said the same thing. I've got this many
  693. 27:06years of experience, this certification,
  694. 27:07blah, blah, blah. They were all great.
  695. 27:09So, I shortlisted them. And then I'm
  696. 27:11speaking to one person, let's call him
  697. 27:13Sam, and he has the least amount of
  698. 27:15experience. And I asked him a typical
  699. 27:17question. I said, "Sam, why did you
  700. 27:19apply for the role?" To which Sam said,
  701. 27:21"Well, Yaser, the reason I applied for
  702. 27:23the role is because when I was growing
  703. 27:25up, I worked with my uncle at a wedding
  704. 27:27venue, and I loved the work there. But
  705. 27:30very quickly, I reached the ceiling of
  706. 27:32my job, and I wanted to work for a
  707. 27:34company that was focused on the
  708. 27:36environment and sustainability. I did
  709. 27:38all of my research. I found out that
  710. 27:40your organization is that organization.
  711. 27:43I work with an immigration agent. I
  712. 27:45moved all the way out here and this is
  713. 27:47the only job that I've applied for.
  714. 27:51Now, I'm thinking, you put all of your
  715. 27:52eggs in my basket. You better hope I put
  716. 27:55you forward. [laughter]
  717. 27:56But luckily, he made himself repeatable.
  718. 27:59Meaning, when I went to the hiring
  719. 28:00manager, I could tell her, "Hey, this is
  720. 28:02what Sam said. I remembered the story."
  721. 28:06And I shared the story with her. and she
  722. 28:08said, "Okay, let's bring him in." And
  723. 28:10sure enough, he got hired. Now, I'm not
  724. 28:12saying if you tell a story, you'll get
  725. 28:14the job every single time. But when you
  726. 28:16tell a story, you become repeatable. And
  727. 28:19when you are repeatable, you are
  728. 28:21memorable. So speak in a way. Speak in
  729. 28:24stories that people can remember and
  730. 28:26they can repeat. Because if you speak in
  731. 28:28facts, people are not going to remember
  732. 28:30you and they have no idea how to talk
  733. 28:33about you. This is why you remember
  734. 28:35watching Jurassic Park from when you
  735. 28:36were a kid, but you don't remember the
  736. 28:39meeting you had last week. So, be
  737. 28:42repeatable. That's the R.
  738. 28:45The last element of the share model is
  739. 28:48E, emotion. Speak with emotion. When you
  740. 28:53feel something, it tells the brain,
  741. 28:55"This is important. This is significant.
  742. 28:58Let me remember this. When I was a kid,
  743. 29:01I was once invited to a birthday party
  744. 29:03and it was a costume birthday party. So,
  745. 29:05I decided to dress up as Bugs Bunny.
  746. 29:09Now, when I went to the birthday party,
  747. 29:10it just so happens that my crush was
  748. 29:13there. And as I walked in the room, she
  749. 29:16saw me and she said, "Of course you're
  750. 29:19Bugs Bunny." To which I'm thinking, "How
  751. 29:22did she know I was going to be Bugs
  752. 29:23Bunny? I felt so warm inside." So, how
  753. 29:25did you know I was going to be Buck Bugs
  754. 29:27Bunny? And in front of everyone, she
  755. 29:29looks at me and she said, "Of course
  756. 29:31you're Bugs Bunny because of your two
  757. 29:33large ugly front teeth."
  758. 29:39Decades after she said that, I still
  759. 29:44remember it.
  760. 29:46Why? Because it made me feel something
  761. 29:49in that moment. And if you were to go
  762. 29:52back and look at any picture of me from
  763. 29:54that point on, you would have seen my
  764. 29:57mouth closed because I was ashamed and I
  765. 30:00was embarrassed to open my mouth. That
  766. 30:03is the power of speaking with emotion.
  767. 30:08Now when you speak, can you do the
  768. 30:10opposite? Can you have a positive impact
  769. 30:12on people? Can you inspire them when
  770. 30:14they talk to you? Do they feel excited
  771. 30:16and motivated? Do they feel energized?
  772. 30:19Do they feel anything when they talk to
  773. 30:21you? And that's what I really want you
  774. 30:23to remember. Make them feel something
  775. 30:26because if they feel it, they believe
  776. 30:28it. If they feel it, they believe it.
  777. 30:30You ever had someone apologize to you,
  778. 30:32but it doesn't sound sincere. Why?
  779. 30:35Because you don't feel anything. So
  780. 30:38speak with emotion. Emotion tells the
  781. 30:40brain, "This is important." Remember
  782. 30:42this. That's the E in the share model.
  783. 30:46Now, let me give you an example of
  784. 30:47someone who implemented all five of
  785. 30:49these.
  786. 30:58Many years later after this happened, I
  787. 31:00went to a grocery store and the cashier
  788. 31:03was scanning my groceries. She asked me
  789. 31:06a simple question that was going to
  790. 31:08change my life. She asks, "How would you
  791. 31:11like to pay?" to which I said, "Credit
  792. 31:14card, please."
  793. 31:17She looked up at me and said, "Huh?
  794. 31:20You have a good voice."
  795. 31:23And she continued scanning my groceries.
  796. 31:27Now, I was so awkward. I didn't even
  797. 31:28know what to say. I just said, "I know."
  798. 31:32And then I moved along. But when I went
  799. 31:35home, I thought about it. Do I have a
  800. 31:38good voice? Should I be speaking more?
  801. 31:41Have I been wrong this whole time?
  802. 31:42Should I look into more opportunities to
  803. 31:44speak on stage? And now all of these
  804. 31:46years later, I'm on stage speaking to
  805. 31:48you. I work as a public speaking coach.
  806. 31:52And all of that I can trace back to that
  807. 31:56to those five words that lady said to me
  808. 31:59in a grocery store. She changed my life
  809. 32:03with five words.
  810. 32:06That is the power of using the share
  811. 32:09model. She spoke to me in a way that
  812. 32:11stood out. She highlighted what was
  813. 32:14important. She addressed me. She said
  814. 32:17something that was repeatable. Do I have
  815. 32:19a good voice? And she spoke in a way
  816. 32:22that spoke to my emotion.
  817. 32:25That's how she's a memorable person. And
  818. 32:27she probably has no idea what she did
  819. 32:29even to this day. So, let me ask you
  820. 32:31this. What if every time you step into a
  821. 32:35room, people remember? What if whenever
  822. 32:39you're talking to a client or in a job
  823. 32:41interview or you meet your significant
  824. 32:43other, they remember you? What if the
  825. 32:46advice you gave your kids about how to
  826. 32:48pursue their dreams, they remembered it?
  827. 32:51What if every time you spoke, people
  828. 32:54remembered you, they remember what you
  829. 32:57said, and they remember what you wanted
  830. 33:00them to remember? I hope I made the
  831. 33:03argument for you that you can be a
  832. 33:06memorable speaker. And I believe that
  833. 33:08you've been put on this planet to be
  834. 33:11valuable to other people. And you cannot
  835. 33:14be valuable if you are not memorable.
  836. 33:17Because people cannot follow what they
  837. 33:19forget. So if you forget every single
  838. 33:22thing that I've said in the past 15 or
  839. 33:24so minutes, just remember this. It's not
  840. 33:28what you say, it's what they remember.
  841. 33:31I'll say it one more time.
  842. 33:33It's not what you say,
  843. 33:36it's what they remember.
  844. 33:42Thank you so much.
  845. 33:53[music]
  846. 34:01>> [music]
  847. 34:08[music]
  848. 34:10>> back to
  849. 34:15[music]
  850. 34:20want to make sure I don't shoot up.
  851. 34:22Thank you. [music]
  852. 34:30find you the laptop distractions.
  853. 34:44>> I have to take your jacket off.
  854. 34:53I want you to hold this for a second.
  855. 34:54So, I'm going to clip this onto your
  856. 34:56belt.
  857. 35:06>> All right, let me just make sure
  858. 35:14I'm really loud.
  859. 35:28One, two, three. Testing. Testing.
  860. 35:39>> Let's welcome Yaser Khan.
  861. 35:46You hit it out of the park. It
  862. 35:48was excellent. It really was excellent.
  863. 35:50I'm glad. [music]
  864. 35:50>> Yeah. Yeah.
  865. 35:51>> It's almost like I've done it before.
  866. 35:52>> Yeah. [laughter]
  867. 35:53>> Jordan, nice to meet you.
  868. 35:55>> Brennan,
  869. 35:56>> we just wanted to say thanks for your
  870. 35:57talk.
  871. 35:58>> Yeah, really good. I loved your
  872. 35:59presentation.
  873. 36:00>> I'm glad.
  874. 36:01>> I was like practicing and I heard your
  875. 36:03speech and like a lot of it resonated
  876. 36:05with
  877. 36:05>> You look awful, man. You look awful.
  878. 36:07>> You and I are about to do a stepbystep
  879. 36:10breakdown of the TED talk. I'm going to
  880. 36:13walk you through what I did, why I did
  881. 36:15it, my thought process through it, so
  882. 36:18you can learn and implement it when you
  883. 36:19put your speech together. So, we'll
  884. 36:21start off right at the top and I will
  885. 36:24stop it every few seconds to make
  886. 36:26comments about what it is that I did.
  887. 36:28So, let's start with how I walked onto
  888. 36:30the stage and what is it that I did
  889. 36:33right after I did it. So, they called my
  890. 36:35name. This me walking up. Let's observe.
  891. 36:42When you speak, do people remember you?
  892. 36:47Are you memorable or are you
  893. 36:49forgettable? And why is it important to
  894. 36:52be memorable in the first place? What
  895. 36:55I'm trying to do here is create a
  896. 36:57curiosity gap. I want them to wonder the
  897. 37:01answer to a question and then I'm going
  898. 37:03to unpack the answer throughout my
  899. 37:05speech. So for example here I said when
  900. 37:07you speak do people remember you? That's
  901. 37:11one question. And then another question
  902. 37:13on top of that are you memorable or are
  903. 37:16you forgettable? Because no one wants to
  904. 37:17be forgettable and everyone wants to be
  905. 37:19memorable. So I'm building on the stakes
  906. 37:22of that and then why is it important to
  907. 37:25be memorable in the first place? Because
  908. 37:27that's the whole point of my talk. The
  909. 37:29talk is titled how to speak so people
  910. 37:31remember you. So, right from the first
  911. 37:33line, I wanted to get them curious right
  912. 37:37away. So, I'm going to rewind real
  913. 37:39quick. Let's go over that again. And
  914. 37:42then what you'll see me do is you'll see
  915. 37:44me launch into a story right away to
  916. 37:47answer that question. So, let's let's
  917. 37:49watch it one more time.
  918. 37:52When you speak, do people remember you?
  919. 37:56That's the first question. When you
  920. 37:58speak, do people remember you? Are you
  921. 38:00memorable or are you forgettable?
  922. 38:04Also notice how I'm using the word you.
  923. 38:07It doesn't matter how many people there
  924. 38:08are in the audience. I always use the
  925. 38:10word you so every single person feels
  926. 38:13like I'm talking directly to them.
  927. 38:15>> And why is it important to be memorable
  928. 38:17in the first place?
  929. 38:19>> I could have said, why are some people
  930. 38:21not memorable? Why are some people
  931. 38:23forgettable? But that wouldn't be
  932. 38:25personal. That's why I said, "Are you
  933. 38:28memorable or forgettable?" So now I've
  934. 38:30asked those three questions. Now you'll
  935. 38:31see me launch immediately into a story.
  936. 38:33You see, when I started off my career as
  937. 38:35a public speaking coach, I once
  938. 38:38delivered a presentation in front of 200
  939. 38:40people on how to overcome their anxiety
  940. 38:43when it comes to public speaking. I had
  941. 38:44these 17 wellressearched methods that I
  942. 38:47wanted to share. So on the day I show
  943. 38:50up, I deliver the presentation, I hear a
  944. 38:53round of applause, and afterwards this
  945. 38:56one person comes running up to me and he
  946. 38:58says, "Yaser, oh my god, I'm about to
  947. 39:00speak right after you. I am terrified of
  948. 39:03public speaking. Thank you so much for
  949. 39:05talking about that." What I'm doing here
  950. 39:07is I'm setting the premise of the story.
  951. 39:09So I delivered a presentation. Someone
  952. 39:11came up to me and said, "Wow, this was
  953. 39:13amazing." So everything is going well.
  954. 39:16Now, in any story, there has to be a
  955. 39:18point where things are not going well.
  956. 39:19So, you'll see I go from high good
  957. 39:22energy and I go all the way down to bad
  958. 39:24energy or I go down to the pain or the
  959. 39:26problem of the story. So, in that
  960. 39:29moment, I'm feeling pretty good about
  961. 39:30myself. Well, I'm glad you listened to
  962. 39:32my talk. Afterwards, I go get some
  963. 39:34coffee. I come back. I sit in the
  964. 39:36audience and I watch as he steps on
  965. 39:39stage.
  966. 39:40>> Now, I'm describing the event. I'm
  967. 39:43describing the scene, but I'm not giving
  968. 39:45too much detail. One, because I don't
  969. 39:48have that much time. I have a lot of
  970. 39:49stories, but also because I want them to
  971. 39:52imagine what's happening in their own
  972. 39:54head, and I don't want to paint every
  973. 39:55single detail by telling them what it
  974. 39:58is. He steps on stage and he has notes
  975. 40:02in his hands. He begins talking and as
  976. 40:05he's talking, I can visibly see the
  977. 40:09notes shaking in his hands.
  978. 40:11Notice how I'm demonstrating how he
  979. 40:14would have looked like when the notes
  980. 40:16were shaking. So, this is where body
  981. 40:17language comes in. He continues talking.
  982. 40:20He's reading from the notes. He's
  983. 40:22mumbling and he's tumbling. His words
  984. 40:24can't quite get out. And if you were
  985. 40:26there next to me in the audience, you
  986. 40:28would have felt this sinking feeling in
  987. 40:30your stomach. Notice how I brought the U
  988. 40:33back in there again. If you were there
  989. 40:36sitting next to me, you would have felt.
  990. 40:39So, what am I doing here? I'm bringing
  991. 40:41you into the story so you can imagine as
  992. 40:44it's happening. That's what makes
  993. 40:47stories vivid.
  994. 40:49Moments later, he's reading and he hits
  995. 40:53this one word that he can't quite
  996. 40:55pronounce. And you would have seen him
  997. 40:57put his clicker down and walk off stage
  998. 41:02>> again. You would have seen him. I'm
  999. 41:04getting them to imagine. you would have
  1000. 41:07heard this loud gasp in the audience
  1001. 41:09because we didn't know what happened. So
  1002. 41:11afterwards I found him and I asked him,
  1003. 41:13"Hey, why did you run off stage? You
  1004. 41:15weren't done with the presentation." And
  1005. 41:17he looks at me and he says, "I didn't
  1006. 41:18know what to do, Yaser. I was so nervous
  1007. 41:20I had to leave." And I'm looking at him
  1008. 41:22thinking, "You were in my presentation
  1009. 41:26where I talked about the 17 ways to
  1010. 41:29overcome your fear of public speaking.
  1011. 41:31You came up to me. Why didn't you just
  1012. 41:33use one technique I shared?"
  1013. 41:35Notice how the energy is going up and up
  1014. 41:37and up and up. Why didn't you use it? I
  1015. 41:39gave you all the techniques up and up
  1016. 41:40and up. And now what I'm going to do,
  1017. 41:42I'm going to pause and I'm going to drop
  1018. 41:44the energy all the way back down. This
  1019. 41:47is what creates emotion and keeps people
  1020. 41:50at the edge of their seat. Watch.
  1021. 41:52And then he said something to me that
  1022. 41:54fundamentally changed my career.
  1023. 41:58He said, "I couldn't remember.
  1024. 42:02I couldn't remember.
  1025. 42:05You're telling me 10 minutes after I
  1026. 42:08finished my hour-long presentation, he
  1027. 42:11couldn't remember a single thing enough
  1028. 42:14to implement it when he needed it most.
  1029. 42:18Can you see the energy going up and then
  1030. 42:20down? One single thing to implement it
  1031. 42:25when he needed it most. This range of
  1032. 42:28emotion is what keeps it interesting. So
  1033. 42:30keep a lookout for that throughout the
  1034. 42:31the speech.
  1035. 42:33And that's when I learned an important
  1036. 42:34lesson. This is where I'm making the
  1037. 42:37point. So at the start, why is it
  1038. 42:40important to be memorable in the first
  1039. 42:41place? I shared a story and then after
  1040. 42:46the story, I'm making the point of the
  1041. 42:48story. Because if I tell the story and
  1042. 42:50they're not quite sure what to take away
  1043. 42:52from it, then my message might get lost.
  1044. 42:54So you'll see me tell the message, but
  1045. 42:56you'll also see me do something else.
  1046. 42:58Let's watch.
  1047. 43:00It's not what you say, it's what they
  1048. 43:04remember.
  1049. 43:06It's not what you say, it's what they
  1050. 43:09remember.
  1051. 43:10This is the main message of my entire
  1052. 43:13speech. It's not what you say, it's what
  1053. 43:15they remember. So, I said it twice and
  1054. 43:18this is the first time I'm introducing
  1055. 43:19it and you will see me refer to this
  1056. 43:21message again and again later on
  1057. 43:23throughout the presentation. If you want
  1058. 43:25people to remember something, something
  1059. 43:27that is important, highlight it. Use
  1060. 43:29your tone or just say it two times like
  1061. 43:32I did. And you'll notice this pattern as
  1062. 43:33we go along. I wanted to be valuable. I
  1063. 43:36wanted to pack as much information as
  1064. 43:38possible. But what I didn't realize is
  1065. 43:41you cannot be valuable if you are not
  1066. 43:44memorable.
  1067. 43:46You cannot be valuable if you are not
  1068. 43:48memorable. When something rhymes is
  1069. 43:50easier for people to remember. And
  1070. 43:52you'll you'll hear me say a lot of
  1071. 43:54phrases that sound like these sound
  1072. 43:56bites where, oh, I should write this
  1073. 43:58down. This is easy to remember because I
  1074. 44:00want them to remember this. So many of
  1075. 44:03my phrases are specifically designed to
  1076. 44:06be memorable. People cannot follow what
  1077. 44:09they forget.
  1078. 44:11People cannot follow what they forget.
  1079. 44:13The two Fs in the sentence, that's also
  1080. 44:15easier to remember. So with this story,
  1081. 44:17what I was trying to do was give them a
  1082. 44:20reason to care about why they should be
  1083. 44:22a memorable speaker in the first place.
  1084. 44:24So if I said, "Here are five ways to be
  1085. 44:25a more memorable speaker." And then I
  1086. 44:27just went on with my list, they have no
  1087. 44:29real reason of why they should do it. So
  1088. 44:32in this story, I gave them a reason of
  1089. 44:34what will happen if you're not a
  1090. 44:36memorable speaker, but I also introduced
  1091. 44:38some vulnerability where I learned the
  1092. 44:40lesson. So it's not me just telling you
  1093. 44:42what to do. I'm sharing how I learned
  1094. 44:44the message. Now, I wish my presentation
  1095. 44:47was the only example of this, but I'm
  1096. 44:49sure you've been in a presentation, a
  1097. 44:51class, a conversation, maybe even a
  1098. 44:54date. With the next day, you can barely
  1099. 44:57remember anything.
  1100. 44:59Isn't that tragic? A complete waste of
  1101. 45:02time and effort. Now, I'm connecting my
  1102. 45:05story to a broader problem because if it
  1103. 45:08was just happening to me, people might
  1104. 45:10think, well, I might not have that same
  1105. 45:12issue. But now connecting it to
  1106. 45:14communication, dating, presentations,
  1107. 45:16conversations, no matter which situation
  1108. 45:18you might be in, being memorable is
  1109. 45:21going to be important. So I am paving
  1110. 45:23the way for that. So if you trust me
  1111. 45:26with the next 15 minutes of your time,
  1112. 45:28you're going to learn five ways that
  1113. 45:31when you speak, people remember.
  1114. 45:35Can you see how many times I use the
  1115. 45:37word you? If you give me the 10 the next
  1116. 45:4010 minutes of your time, you are going
  1117. 45:42to learn. When you speak, it's all about
  1118. 45:45you. You, you, you, you. I could have
  1119. 45:47said, "Today, I'm going to teach you
  1120. 45:50five things that I have done to become a
  1121. 45:52more memorable speaker that I have seen
  1122. 45:53work really well with my clients." It's
  1123. 45:56the same thing, but I'm just phrasing it
  1124. 45:59with you because then it makes it
  1125. 46:00relevant to the other person. When
  1126. 46:02you're on stage, when you're in an
  1127. 46:04interview, when you're speaking in
  1128. 46:06conversation, people remember what you
  1129. 46:09said. And you can remember all five of
  1130. 46:11these things with one single word. And
  1131. 46:13that word is share. I recommend you
  1132. 46:16write this down. It's important. S H A R
  1133. 46:20E. Okay. Why did I do this? I literally
  1134. 46:23told them this is important. Write this
  1135. 46:26down. The reason I did it is because I
  1136. 46:28want them to write it down. And
  1137. 46:30[laughter] so if something is important,
  1138. 46:32you literally have to tell them. And
  1139. 46:33it's interesting because it's one of the
  1140. 46:35points in the talk itself. But also, I
  1141. 46:38had five points that I was going to
  1142. 46:40describe. And if I had those five
  1143. 46:42points, people might forget them. So I
  1144. 46:45needed to find a way to make it easy for
  1145. 46:48them to remember it. And I came up with
  1146. 46:49the word share. S H A R E. So they can
  1147. 46:53remember the word share. And when they
  1148. 46:54remember the word share, they will
  1149. 46:56naturally remember all of the individual
  1150. 46:58elements of share, too. So share is a is
  1151. 47:01an acronym that summarizes all five of
  1152. 47:04the elements I'm going to talk about. So
  1153. 47:05now they know there are five and now
  1154. 47:07they can walk back to them. Oh, what was
  1155. 47:09S? What was H? What was A? R and E. So
  1156. 47:11now that I've introduced share, I'm
  1157. 47:14going to break it down and you're going
  1158. 47:15to hear me hear me walk through it
  1159. 47:17things with one single word. And that
  1160. 47:19word is share. I recommend you write
  1161. 47:21this down. It's important. S H A R E.
  1162. 47:26Five elements.
  1163. 47:28Let's dig into it. The S in share.
  1164. 47:32Something you'll see me do as well.
  1165. 47:34You'll hear me say it at the start. The
  1166. 47:38S in share. And at the end of each
  1167. 47:40point, you will hear me say it again. So
  1168. 47:43the S in share is this because I don't
  1169. 47:46want there to be any confusion. And the
  1170. 47:48more you repeat the message, the clearer
  1171. 47:50it is. Is stand out. Do you stand out
  1172. 47:54when you speak? Because in your
  1173. 47:56day-to-day conversations, you'll hear
  1174. 47:58the same questions, talk about the same
  1175. 48:00topics, but generally your response will
  1176. 48:02also be the same. And when everything is
  1177. 48:05the exact same, it tells our brain, hey,
  1178. 48:07this is not really important. We don't
  1179. 48:09have to remember this. But if something
  1180. 48:11sticks out, if it stands out, you
  1181. 48:14remember. So here's an example.
  1182. 48:17I introduced the S. I defined the S. Now
  1183. 48:22I'm giving an example of the S which is
  1184. 48:25a story. And in this talk that's about
  1185. 48:2817-ish minutes long. I tell seven
  1186. 48:31stories which is a lot. So you'll see
  1187. 48:33how I keep the stories extremely short
  1188. 48:35and concise. I was once checking in at a
  1189. 48:38hotel. I meet the receptionist and she
  1190. 48:41asked me a simple question. She asked,
  1191. 48:43"How are you doing today?" To which I
  1192. 48:46said, "Good."
  1193. 48:48Check me in. I move to the side. a
  1194. 48:50riveting conversation.
  1195. 48:53Then the person behind me wearing this
  1196. 48:54cowboy hat, he steps up front and she
  1197. 48:57asks him the same exact question. How
  1198. 49:00are you doing today? Just a little bit
  1199. 49:02of detail in the character wearing a
  1200. 49:04cowboy hat. Add some visuals to the
  1201. 49:07story. He looks up at her and says,
  1202. 49:10"Absolutely phenomenal."
  1203. 49:14And if you were there and you looked at
  1204. 49:16the receptionist's face, you would have
  1205. 49:18seen her completely light up and she
  1206. 49:20said, "Wow, what did you have for
  1207. 49:22breakfast today?"
  1208. 49:24If you were there and you looked at the
  1209. 49:27receptionist's face, you would have seen
  1210. 49:29her face. You you you you. This is
  1211. 49:33something that I I do very intentionally
  1212. 49:36because I want them to feel involved in
  1213. 49:38the story. Now, all of a sudden, they're
  1214. 49:41having a conversation. Now, you might be
  1215. 49:43thinking, "Okay, well, this sounds like
  1216. 49:44an insignificant conversation." And
  1217. 49:46you're right, it was. But why do I still
  1218. 49:51remember it? It's been 12 years.
  1219. 49:56Why do I still remember it? It's been 12
  1220. 50:00years. High in the energy and then I'm
  1221. 50:03going down step by step, keeping that
  1222. 50:06variation. I remember it because it
  1223. 50:10stood out. It was just a little bit
  1224. 50:13different.
  1225. 50:14>> So, I introduced the point. I explained
  1226. 50:17what it is. I told a story. And then I
  1227. 50:20connected the story back to the point.
  1228. 50:22So, I'm reminding them several times
  1229. 50:25again and again so they don't forget.
  1230. 50:26>> So, think about your day-to-day
  1231. 50:27conversations. Can you say something a
  1232. 50:29little bit different that stands out so
  1233. 50:32people remember? This is the call to
  1234. 50:34action. What should they do? So, for
  1235. 50:36each of the points, you'll notice I
  1236. 50:38introduce the point. I define the point.
  1237. 50:41I tell a story. I remind them of how
  1238. 50:44that story connects to the point. And
  1239. 50:45then I tell them what to do. What's the
  1240. 50:47message here? You'll see me do this for
  1241. 50:49the next few points as well. So the S in
  1242. 50:51share is stand out. There you go. So at
  1243. 50:55the end I will repeat the S is stand out
  1244. 50:58because I don't want them to forget. The
  1245. 51:00H in share is highlight what's
  1246. 51:03important. Highlight what's important.
  1247. 51:06Have you ever listened to a story a
  1248. 51:08friend of yours is telling you and
  1249. 51:10they've been talking for 18 minutes and
  1250. 51:12you're wondering what is your point?
  1251. 51:14What are you trying to say? Have you
  1252. 51:16ever seen a presentation that has 10
  1253. 51:18bullet points and 85 slides and you're
  1254. 51:21thinking what am I supposed to remember?
  1255. 51:24Well, I've been guilty of delivering
  1256. 51:25this presentation. I once did it in
  1257. 51:27front of 90 executives and afterwards
  1258. 51:30this one executive comes up to me and he
  1259. 51:33looked like a like an Indian Harrison
  1260. 51:34Ford with a mustache. I don't know why
  1261. 51:36that's important, but go with me here.
  1262. 51:38He came up to me.
  1263. 51:40>> Just enough detail, enough detail about
  1264. 51:42the character and then I move on.
  1265. 51:44>> And he says, "I have one question about
  1266. 51:46your presentation." I said, "Sure.
  1267. 51:50If someone invited you to their home for
  1268. 51:52dinner, would you go empty-handed?"
  1269. 51:56I'm thinking, "What what the heck is
  1270. 51:57this guy talking about? Did you listen
  1271. 51:59to my presentation?" "No, I wouldn't go
  1272. 52:01empty-handed. I'd take a box of
  1273. 52:03chocolates or something." He said,
  1274. 52:04"Okay." Would you take the box just like
  1275. 52:06that?
  1276. 52:08I said, "No, I wrap it in gift wrap and
  1277. 52:11make it look." Now, notice how this
  1278. 52:13entire story is in dialogue. He said
  1279. 52:15this, I said that. He said this, I said
  1280. 52:17that. It sounds like an actual
  1281. 52:19conversation happening.
  1282. 52:20>> Nice. And then I take it. Okay. You take
  1283. 52:22the gift wrap. You take the gift and you
  1284. 52:24give it to them. What do they do with
  1285. 52:26it? If you notice there, there was a bit
  1286. 52:29of a slip up. You take the gift and you
  1287. 52:31give it to them.
  1288. 52:33I said, "You take the gift wrap."
  1289. 52:36Said, "No, I wrap it in gift wrap and
  1290. 52:39make it look nice and then I take it."
  1291. 52:41Okay, you take the gift wrap. You take
  1292. 52:43the gift and so I say, "Okay, you take
  1293. 52:45the gift wrap." Whereas it was supposed
  1294. 52:47to be, "Okay, you take the gift and you
  1295. 52:49give it to them." And because I've
  1296. 52:51rehearsed it 200 times or however many
  1297. 52:54times, I know the sequence of words. But
  1298. 52:57no one else would have noticed this. And
  1299. 53:00people get tripped up about this. Oh my
  1300. 53:01god, I I I stumbled on a word. I I said
  1301. 53:04this instead of that. It doesn't matter.
  1302. 53:06People can't tell what's in the script.
  1303. 53:08In fact, you will see me stumble one
  1304. 53:09more time later on. But most people just
  1305. 53:12cannot tell if the rest of the mess is
  1306. 53:14intact. You give it to them. What do
  1307. 53:16they do with it?
  1308. 53:18I said they open it and they eat the
  1309. 53:20chocolates. This whole story is building
  1310. 53:22anticipation. People are wondering,
  1311. 53:24"What's the point? What's going on here?
  1312. 53:25Why is this guy asking you these
  1313. 53:26questions?" And slowly but surely, I'm
  1314. 53:28revealing the answer. He said, "Okay."
  1315. 53:30And what do they do with a gift wrap?
  1316. 53:33I said, "Toss it in the trash." And then
  1317. 53:36he looked at me dead in the eye and
  1318. 53:39said, "And that's what I did with your
  1319. 53:41presentation.
  1320. 53:43I tossed it in the trash because you
  1321. 53:45gave me the slides, the information, the
  1322. 53:47fluff, but you did not tell me what was
  1323. 53:51important. You gave me the gift wrap,
  1324. 53:54not the gift."
  1325. 53:56This is me making the point. gave me the
  1326. 53:59gift wrap, not the gift. So, this is
  1327. 54:01about highlighting what's important.
  1328. 54:02Now, I'll connect it to the broader
  1329. 54:03point.
  1330. 54:05Now, I'm thinking, this guy's never been
  1331. 54:06invited to dinner before, and I
  1332. 54:08certainly not going to do that either.
  1333. 54:10But he was right. How often do we share
  1334. 54:13information and throw information that
  1335. 54:15no one remembers?
  1336. 54:18High energy, low energy. How often do we
  1337. 54:20share information that no one remembers?
  1338. 54:22So, when you speak, highlight what's
  1339. 54:25important. Literally tell people, "Hey,
  1340. 54:27this is important. Pay attention. What
  1341. 54:29I'm about to say is important. Write
  1342. 54:31this down." Tell them what to look for
  1343. 54:34because people don't remember what you
  1344. 54:35say. They remember what you want them to
  1345. 54:38remember. Now, this phrase, this is the
  1346. 54:41only phrase that actually bothered me
  1347. 54:42about the talk. This is what I was
  1348. 54:44supposed to where I was supposed to
  1349. 54:46reintroduce my message. So, I was
  1350. 54:47supposed to say, "It's not what you say,
  1351. 54:49it's what they remember." But for
  1352. 54:50whatever reason, it didn't come out that
  1353. 54:52way. It it came out rephrased. Tell them
  1354. 54:55what to look for.
  1355. 54:56>> So again, the phrase is it's not what
  1356. 54:59you say, it's what they remember. But
  1357. 55:00notice how I say it.
  1358. 55:01>> Because people don't remember what you
  1359. 55:02say, they remember what you want them to
  1360. 55:05remember.
  1361. 55:06>> It came out differently. And in none of
  1362. 55:08my rehearsals have I ever said it like
  1363. 55:10that. It's the first time it came out
  1364. 55:12and it came out that way on the stage.
  1365. 55:15But again, notice if someone heard that,
  1366. 55:18they would never even think twice. It
  1367. 55:20would never even occur to them. because
  1368. 55:22I know what I wanted to say. I know what
  1369. 55:25I said and what I didn't say. The the
  1370. 55:28con of being so rehearsed and practicing
  1371. 55:30so many times is that you get too
  1372. 55:32attached to your script. So, I've had to
  1373. 55:34train myself, hey, if it comes out
  1374. 55:36differently, it's okay. Don't worry
  1375. 55:38about it. You're not there to perform.
  1376. 55:39You're there for the audience. And even
  1377. 55:41though the the phrasing was a little
  1378. 55:43different, the message still got across.
  1379. 55:45And I repeat the message many more times
  1380. 55:47as well. So, I'm not I'm not terribly
  1381. 55:49worried about it, but I wanted to point
  1382. 55:50it out for you just so you see, hey,
  1383. 55:52every single word does not have to be
  1384. 55:54perfect. So, say it in a way that they
  1385. 55:56remember. So, the H in share is
  1386. 55:59highlight what's important.
  1387. 56:02>> Same thing, introduce a message and at
  1388. 56:05the end I introduce the message and
  1389. 56:07remind them of the me again. The A in
  1390. 56:10share is address them when you speak.
  1391. 56:13When something is about you, you're a
  1392. 56:16lot more likely to remember it. If I was
  1393. 56:18talking about the tax rates in Japan
  1394. 56:20right now, you would think, "What does
  1395. 56:21this have to do with me?" And your brain
  1396. 56:23would discard it. But if something is
  1397. 56:25about you, you're more likely to
  1398. 56:26remember it. So, here's an example. I
  1399. 56:29once went into a networking event. I
  1400. 56:31didn't know anyone. So, I took a friend
  1401. 56:32of mine, charismatic guy. Him and I walk
  1402. 56:35in together, and if you were there with
  1403. 56:37me, and you looked over at him, in about
  1404. 56:3915 minutes, you would have seen about
  1405. 56:41eight people around him. Again, if you
  1406. 56:45were there, you looked over at him, you
  1407. 56:46you you you
  1408. 56:48keep noticing that trick. Mind you, he
  1409. 56:50didn't know anyone as he stepped in. So,
  1410. 56:52I'm looking over at him, thinking, "What
  1411. 56:54kind of voodoo is this guy pulling? How
  1412. 56:56are so many people gravitating towards
  1413. 56:58him?" So, I lean over to him and I
  1414. 57:01notice he's saying this one phrase to
  1415. 57:04everyone,
  1416. 57:06building anticipation again. He's saying
  1417. 57:08this one phrase to everyone. I want them
  1418. 57:10guessing. What was he saying? And the
  1419. 57:13moment he says it, their ears perk up
  1420. 57:15and they remember him. He was speaking
  1421. 57:18to this one woman and as she's talking,
  1422. 57:21he says,
  1423. 57:23"You know what I noticed about you?
  1424. 57:27You know what I noticed about you?" The
  1425. 57:30moment he said that, her face lit up and
  1426. 57:32she said, "What?
  1427. 57:34You're such an articulate speaker. You
  1428. 57:36must be a lawyer."
  1429. 57:38and she smiles and says, "No, I just
  1430. 57:40work in insurance." But that's the first
  1431. 57:43time I've heard that
  1432. 57:44>> dialogue back and forth dialogue make it
  1433. 57:46sound real.
  1434. 57:47>> And every single time he would do that,
  1435. 57:50he would get the same reaction. And the
  1436. 57:52funny thing is half the time he was
  1437. 57:54wrong,
  1438. 57:55but people were curious why he thought
  1439. 57:58that about them. And it reminded me of
  1440. 58:00the Dale Carnegie quote who said the one
  1441. 58:03thing people like more than talking
  1442. 58:05about themselves
  1443. 58:07is hearing about themselves. So when you
  1444. 58:11speak hearing [snorts]
  1445. 58:13about themselves again the energy shift.
  1446. 58:15The one thing people like more than
  1447. 58:17talking about themselves is hearing
  1448. 58:21about themselves. This is what creates
  1449. 58:23emotional change. You'll see me do this
  1450. 58:26throughout the speech when people come
  1451. 58:27up to you and say, "Wow, that was so
  1452. 58:29motivating, so inspiring. I really felt
  1453. 58:31it." The tonal change is what does that.
  1454. 58:35Can you address them? Can you use the
  1455. 58:38word you and make it about them? If it's
  1456. 58:41relevant to them, then they're going to
  1457. 58:42pay attention. So, the A in share is
  1458. 58:45address them. The R in share is to be
  1459. 58:50repeatable.
  1460. 58:52What does it mean to be repeatable?
  1461. 58:55If I have a conversation with you, if I
  1462. 58:57listen to you, can I remember it enough
  1463. 58:59to repeat it in my head and then
  1464. 59:01possibly repeat it to other people? Can
  1465. 59:04I share it? When you watch a good movie,
  1466. 59:07you can share the entire plot with
  1467. 59:09someone else because you remember it and
  1468. 59:10you can repeat it. I used to work as a
  1469. 59:13recruiter. It was my job to call people.
  1470. 59:17Are you seeing the same format at every
  1471. 59:19point? Introducing it, expanding on it,
  1472. 59:22going into a story, and then making a
  1473. 59:24point and then reminding them of the
  1474. 59:26point over and over and over again and
  1475. 59:28see if they were a good fit for the job
  1476. 59:29and then forward their application to
  1477. 59:31the hiring manager. I was asked to look
  1478. 59:34for an event organizer. So, I
  1479. 59:36interviewed many people and one person,
  1480. 59:38let's call him Sam, I'm interviewing him
  1481. 59:40and he has the least amount of
  1482. 59:42experience of anyone I'm speaking. You
  1483. 59:44can also notice a body language here.
  1484. 59:45When I say least, I use my body to
  1485. 59:48demonstrate that. I try to use my body
  1486. 59:50to describe what I'm talking about. And
  1487. 59:53if I am feeling emotion in that moment,
  1488. 59:54I want to describe the emotion to as I'm
  1489. 59:58speaking to him, I ask him a typical
  1490. 59:59interview question. What made you apply
  1491. 1:00:01for the role? to which he said, "Yaser,
  1492. 1:00:05I started working at events with my
  1493. 1:00:07uncle when I was a kid and I loved doing
  1494. 1:00:10it, but very quickly I climbed to the
  1495. 1:00:13ceiling of my
  1496. 1:00:14>> Again, you can see the the gesture being
  1497. 1:00:15used to describe
  1498. 1:00:16>> the role in my country and there wasn't
  1499. 1:00:18much else I could do for it. So I knew
  1500. 1:00:20that I wanted to take the next step in
  1501. 1:00:22my career, but I wanted to work for a
  1502. 1:00:24company that pri prioritizes or
  1503. 1:00:27organization sustainability and be
  1504. 1:00:30focused on the environment.
  1505. 1:00:32So notice there was a bit of a stumble
  1506. 1:00:35there like right. So let me rewind
  1507. 1:00:38there. As painful as it is for me to
  1508. 1:00:40watch it, but notice it and be focused.
  1509. 1:00:43>> But it was so short that unless you're
  1510. 1:00:46looking for absolute impeccable speech
  1511. 1:00:50quality, which we're not looking for.
  1512. 1:00:52You wouldn't have noticed it. So watch
  1513. 1:00:54again. But I wanted to work for a
  1514. 1:00:55company that pri prioritizes or
  1515. 1:00:58organization sustainability and be
  1516. 1:01:01focused on the environment.
  1517. 1:01:03>> The way I was supposed to say this is a
  1518. 1:01:05company that prioritizes
  1519. 1:01:07sustainability and the environment. But
  1520. 1:01:09for whatever reason I said organization
  1521. 1:01:12and be focused on the environ but it it
  1522. 1:01:14was such a small thing. Again I'll
  1523. 1:01:16rewind it in your head. This always will
  1524. 1:01:19happen. I noticed some of the other
  1525. 1:01:21speakers do this too. They'll come off
  1526. 1:01:23the stage and this is what they will
  1527. 1:01:24remember. Oh my god, I can't believe I
  1528. 1:01:26stumbled on my word that one time. No
  1529. 1:01:28one is going to remember. If all people
  1530. 1:01:31remember from your entire speech is how
  1531. 1:01:33you had that one stumble, it doesn't
  1532. 1:01:35mean that stumble was a problem. It
  1533. 1:01:37means the rest of your speech was the
  1534. 1:01:39problem. [laughter] Make it so memorable
  1535. 1:01:42that these small things are not an
  1536. 1:01:44issue.
  1537. 1:01:44>> Sustainability and be focused on the
  1538. 1:01:47environment.
  1539. 1:01:48Just a tiny little tumble. Now, I'll
  1540. 1:01:50tell you when this happens to you, you
  1541. 1:01:52will feel like it's the end of the world
  1542. 1:01:53in the moment. Oh my god, everyone can
  1543. 1:01:56hear me. They can all tell I'm fumbling.
  1544. 1:01:58But it's is barely noticeable. I hope I
  1545. 1:02:01hope you can see this. That's why I'm
  1546. 1:02:02pointing it out. This will happen. Allow
  1547. 1:02:04it to happen. Don't worry about it.
  1548. 1:02:06Don't seek perfection. If anything, it
  1549. 1:02:08makes you more relatable. So, I did all
  1550. 1:02:10the research around the world and I
  1551. 1:02:12found your organization. So, I worked
  1552. 1:02:14with an immigration consultant. I came
  1553. 1:02:16all the way out here and this is the
  1554. 1:02:19only job that I've applied for.
  1555. 1:02:23Now I'm thinking, you put all of your
  1556. 1:02:24eggs in my basket. You better hope I put
  1557. 1:02:26you forward. But lucky for him, he gave
  1558. 1:02:30me a story that I could remember and
  1559. 1:02:33repeat.
  1560. 1:02:34>> Notice the body language could remember
  1561. 1:02:36and repeat.
  1562. 1:02:37>> So when I went to the hiring manager, I
  1563. 1:02:39said, "Hey, I spoke to five people and
  1564. 1:02:40they had this experience, this
  1565. 1:02:42certification, this many years of
  1566. 1:02:43experience." But Sam told me this about
  1567. 1:02:47why he applied. What do you think? The
  1568. 1:02:50hiring manager heard the story. She
  1569. 1:02:52said, "Bring him in." And sure enough,
  1570. 1:02:54he got hired. Now, I'm not saying if you
  1571. 1:02:56tell a story, you'll get the job. But if
  1572. 1:02:58you're remembered, you're more likely to
  1573. 1:03:00be considered because people remember
  1574. 1:03:02what you said. So, how can you be
  1575. 1:03:05repeated? You can be repeated using
  1576. 1:03:07stories, phrases, analogies, and
  1577. 1:03:10metaphors. They're easy to remember and
  1578. 1:03:12easy to repeat. It's not what you say,
  1579. 1:03:15it's what they remember.
  1580. 1:03:17>> This is where I'm repeating the message
  1581. 1:03:18again. So, I was supposed to say it this
  1582. 1:03:20way earlier and say it again now and say
  1583. 1:03:22it again at the end, but this time I
  1584. 1:03:24said it correctly, but it doesn't really
  1585. 1:03:26make much of a difference because I
  1586. 1:03:28think the message is coming across. You
  1587. 1:03:29say is what they remember. So, the R in
  1588. 1:03:33share is to be repeatable. Be someone
  1589. 1:03:36who people can listen to and repeat.
  1590. 1:03:39the E and the last element of share. The
  1591. 1:03:43reason I'm saying the last element is
  1592. 1:03:45because I don't want them to feel like
  1593. 1:03:46this list is going to go on forever. The
  1594. 1:03:48moment you say, "Okay, before I close or
  1595. 1:03:50the last thing I want to tell you now,
  1596. 1:03:52people just automatically start paying
  1597. 1:03:54attention to you because they think it's
  1598. 1:03:55about to wrap up." is emotion.
  1599. 1:03:58Do people feel anything when they listen
  1600. 1:04:01to you? Because if they feel it, they
  1601. 1:04:04believe it.
  1602. 1:04:06>> Notice how many times I say phrases that
  1603. 1:04:08rhyme. because when it rhymes, it's just
  1604. 1:04:10easier to remember. And you'll also
  1605. 1:04:12notice when I say something important, I
  1606. 1:04:14say it multiple times. So this phrase,
  1607. 1:04:16if they feel it, they believe it. I want
  1608. 1:04:18you to just notice how many times I say
  1609. 1:04:20it in the section. It they believe it.
  1610. 1:04:23If they don't feel anything when they
  1611. 1:04:26listen to you because if they feel it,
  1612. 1:04:30they believe it. If they feel it, they
  1613. 1:04:33believe it. You ever had someone
  1614. 1:04:34apologize to you, but they didn't sound
  1615. 1:04:36sincere? They said, "I'm sorry." But you
  1616. 1:04:40didn't feel the emotion. If they feel
  1617. 1:04:41it, they believe it.
  1618. 1:04:43>> I've already said it about three times.
  1619. 1:04:45>> I'll take you back to when I was a kid.
  1620. 1:04:46I was invited to a costume birthday
  1621. 1:04:49party and everyone had to dress up as
  1622. 1:04:51their favorite cartoon character. So, I
  1623. 1:04:53dressed up as Bugs Bunny. I show up on
  1624. 1:04:57the day and it just so happens that the
  1625. 1:04:59girl that I have a crush on, she's there
  1626. 1:05:01as well. And there's lots of other
  1627. 1:05:03Batman or Superman's in the room. As
  1628. 1:05:05soon as I walk into the room, she sees
  1629. 1:05:08me and she says, "Of course you're Bugs
  1630. 1:05:10Bunny."
  1631. 1:05:12>> Okay. Now, in this story, I'm setting up
  1632. 1:05:14the audience to expect something
  1633. 1:05:16heartwarming, but then I deliver a a
  1634. 1:05:19very sad conclusion to the story. So, I
  1635. 1:05:23want you to notice how I go up in the
  1636. 1:05:26energy leading up to it, how I'm smiling
  1637. 1:05:28the whole time. I want them to get every
  1638. 1:05:30indication something good is about to
  1639. 1:05:32happen and then I'm going to pull the
  1640. 1:05:33rug from under them. That's what I'm
  1641. 1:05:35trying to do. Okay? So, just pay
  1642. 1:05:37attention to that as I tell the story.
  1643. 1:05:39She sees me and she says, "Of course
  1644. 1:05:42you're Bugs Bunny." When she says that,
  1645. 1:05:45I feel so warm and fuzzy inside because
  1646. 1:05:47I'm thinking, "Wow, she must like me.
  1647. 1:05:49How did she know this about me? This is
  1648. 1:05:51amazing." So, I asked her, "How did you
  1649. 1:05:53know I was going to dress up as Bugs
  1650. 1:05:55Bunny?" And in front of everyone, she
  1651. 1:05:57looks at me and she says, "Because of
  1652. 1:05:59your two large, ugly front teeth."
  1653. 1:06:07Decades later,
  1654. 1:06:10I still remember how that felt.
  1655. 1:06:14I still remember how it felt like a
  1656. 1:06:17dagger through my heart.
  1657. 1:06:20And if you were there with me, if you
  1658. 1:06:22were my friend, if you saw any picture
  1659. 1:06:25of me from that point on in my life, you
  1660. 1:06:27would have seen my mouth closed.
  1661. 1:06:30Can you see the drop in the emotion? How
  1662. 1:06:33much more powerful that makes it? So,
  1663. 1:06:35you set them up and then all of a sudden
  1664. 1:06:37you take the energy away. Now I've gone
  1665. 1:06:39down. Now, the problem is some people
  1666. 1:06:41when they're trying to be inspiring,
  1667. 1:06:43they just have this one sad tone the
  1668. 1:06:46entire time. Then people are just sad by
  1669. 1:06:48your story. So you have to bring them
  1670. 1:06:50back up. So I was high energy, then all
  1671. 1:06:53of a sudden I dropped the energy. It
  1672. 1:06:54went really quiet. Now you'll see me
  1673. 1:06:56pick the energy back up again.
  1674. 1:06:59Because I was ashamed of opening my
  1675. 1:07:01mouth.
  1676. 1:07:03She made me feel emotion in that moment.
  1677. 1:07:08One single sentence can do that to you
  1678. 1:07:10if it's laced with emotion. So when you
  1679. 1:07:13speak, can you not speak like that? Can
  1680. 1:07:15you see how the emotion immediately
  1681. 1:07:17changed? how he went from very sad and
  1682. 1:07:21and serious and then all of a sudden do
  1683. 1:07:23that to you if it's laced with emotion.
  1684. 1:07:26So when you speak, can you not speak
  1685. 1:07:28like that? Can you inspire people? Can
  1686. 1:07:31you motivate people? Can you get them to
  1687. 1:07:32feel excited? Do they feel anything when
  1688. 1:07:35you speak? Because if they feel it, they
  1689. 1:07:38believe it. That's the fourth time I've
  1690. 1:07:40said that phrase in just this one story
  1691. 1:07:43because I want to reiterate it's it's an
  1692. 1:07:46important phrase. is I want to say it
  1693. 1:07:47multiple times.
  1694. 1:07:48>> So speak with emotion. Emotion is the E
  1695. 1:07:51in share. So why should you implement
  1696. 1:07:54any of this?
  1697. 1:07:55>> Okay. So now we've talked about all five
  1698. 1:07:57elements of share. I like ending my
  1699. 1:08:00workshops and my talks by giving them
  1700. 1:08:02the why. Okay. Now you know what to do.
  1701. 1:08:05Now you know how to do it. But why
  1702. 1:08:07should you do it? Because I have to
  1703. 1:08:09inspire them to take action. So what
  1704. 1:08:12you're about to hear is me giving an
  1705. 1:08:14example of how someone can implement all
  1706. 1:08:16five elements of share and make it easy
  1707. 1:08:19to do so. And what's an example of this?
  1708. 1:08:23Many years later after this event, I'm a
  1709. 1:08:25young man with low self-esteem.
  1710. 1:08:28By the way, in none of my 50 rehearsals
  1711. 1:08:30have I ever said that phrase, I'm a
  1712. 1:08:32young man with low self-esteem. When
  1713. 1:08:34you're on stage and you look at people's
  1714. 1:08:36expressions, things just come in your
  1715. 1:08:38head and you can say it. But because I
  1716. 1:08:40know my structure inside out, I can take
  1717. 1:08:42these liberties. I can say this phrase
  1718. 1:08:45here or there, add it, remove it, and I
  1719. 1:08:47know how to get back on track. So, this
  1720. 1:08:49just came to me in the moment and I
  1721. 1:08:51decided to say it. I walk into a grocery
  1722. 1:08:53store like usual. I'm at the cashier and
  1723. 1:08:56she's scanning my groceries and I didn't
  1724. 1:08:59know at the time, but she was about to
  1725. 1:09:01ask me a question that would completely
  1726. 1:09:03change my life. Building a tad bit of
  1727. 1:09:06anticipation again, she asked me,
  1728. 1:09:10"How would you like to pay?"
  1729. 1:09:13To which I said, "Credit card, please."
  1730. 1:09:17She looks up at me, locks her eyes to
  1731. 1:09:20mine, and says, "Huh,
  1732. 1:09:24you've got a good voice."
  1733. 1:09:27And she continues
  1734. 1:09:29scanning my groceries.
  1735. 1:09:32Now I go home and I'm thinking, "Wow,
  1736. 1:09:33she said I have a good voice. Do I have
  1737. 1:09:36a good voice? How long have I had a good
  1738. 1:09:38So here you'll notice my tone becomes
  1739. 1:09:41more playful because I feel like it's
  1740. 1:09:43been too serious for too long. We talked
  1741. 1:09:45about the Bugs Bunny story, which was a
  1742. 1:09:47sad story. Then we talked about me being
  1743. 1:09:49a low self-esteem person at the grocery
  1744. 1:09:51store. I don't want them to feel sad for
  1745. 1:09:52too long. So this is why I'm injecting
  1746. 1:09:54some some humor. And notice it's not I'm
  1747. 1:09:57not cracking a joke here. I'm saying it
  1748. 1:10:00in a way that's playful and that puts
  1749. 1:10:02people in a better mood. So, you don't
  1750. 1:10:04always have to make a joke or try to
  1751. 1:10:06make people laugh. Just say it in a way
  1752. 1:10:08that's amusing to you. Should I be
  1753. 1:10:11talking more? Should I open my mouth?
  1754. 1:10:13Should I do more presentations? And all
  1755. 1:10:15these years later, I now have the
  1756. 1:10:17privilege of speaking to you here. I'm a
  1757. 1:10:20professional public speaker and I coach
  1758. 1:10:22some of the most successful CEOs and
  1759. 1:10:23leaders in the world. But I can trace
  1760. 1:10:26all of that back to those five words
  1761. 1:10:31that woman said to me in that grocery
  1762. 1:10:33store.
  1763. 1:10:36This in my first rehearsal, I said I can
  1764. 1:10:39trace it back to that one sentence. One
  1765. 1:10:43sentence. But when I rehearsed it a few
  1766. 1:10:45times and I said back to five words,
  1767. 1:10:49that just sounded much better. And then
  1768. 1:10:52in the moment, there's another thing I
  1769. 1:10:54said that just sounded really good. You
  1770. 1:10:56I'll play it and you'll see what it is
  1771. 1:10:57and I'll point it out. She changed my
  1772. 1:11:00life with five words because when she
  1773. 1:11:05spoke, what she said stood out. She
  1774. 1:11:09highlighted what was important. She
  1775. 1:11:11addressed me. She said something that
  1776. 1:11:13was repeatable. Do I have a good voice?
  1777. 1:11:15And she made me feel emotion. All five
  1778. 1:11:19elements with five words.
  1779. 1:11:22>> All five elements with five words. I
  1780. 1:11:25have never said that in any rehearsal
  1781. 1:11:27before. It just came to me on the spot
  1782. 1:11:29and I just decided to say it. You're
  1783. 1:11:31going to have this happen. And you have
  1784. 1:11:33to allow yourself to go left and right
  1785. 1:11:35with the script because if you think
  1786. 1:11:37about it, my whole rehearsal process is
  1787. 1:11:39I say it out loud. And the more I say
  1788. 1:11:42it, the more my mind finds finds new
  1789. 1:11:44ways to say it. That's how I workshop my
  1790. 1:11:46material by saying it out loud. I don't
  1791. 1:11:48just look at my notes a million times
  1792. 1:11:50and hope I come up with something. When
  1793. 1:11:51you say it out loud, you tend to say
  1794. 1:11:53differently every time. So, this is no
  1795. 1:11:55different. This is a lot like a
  1796. 1:11:57rehearsal except it's not a rehearsal.
  1797. 1:11:59It's when it counts. But, I'm on stage
  1798. 1:12:01and I said it and it came out a little
  1799. 1:12:03bit differently. And this is the best
  1800. 1:12:05way I could have said it. All five
  1801. 1:12:07elements in just five words. So, you
  1802. 1:12:10have to take the liberty of allowing
  1803. 1:12:11yourself to explore on stage as well.
  1804. 1:12:13Now, what I did with this story, I told
  1805. 1:12:16the story to demonstrate how someone can
  1806. 1:12:19use everything that I've talked about.
  1807. 1:12:21So, at the end, I did a sneaky little
  1808. 1:12:24thing here. I'll rewind. Repeatable. Do
  1809. 1:12:27I have a good voice? And she made me
  1810. 1:12:30feel I used the story also as a recap.
  1811. 1:12:34So, why should you do any of this? I
  1812. 1:12:36told the story. She did this, this,
  1813. 1:12:38this, this, and this. All five elements.
  1814. 1:12:41So now they've heard the recap of the
  1815. 1:12:44entire five elements. I don't have to
  1816. 1:12:46say, "Okay, let's do a quick recap.
  1817. 1:12:48Okay, now let me tell you a story about
  1818. 1:12:50someone who implemented this." I
  1819. 1:12:51combined both of them into one single
  1820. 1:12:54story because again, I have about 15
  1821. 1:12:57minutes here. So let's continue and
  1822. 1:12:58let's see how I wrap it up. Emotion, all
  1823. 1:13:02five elements with five words.
  1824. 1:13:06So let me ask you this. What if every
  1825. 1:13:08single time you were in a presentation,
  1826. 1:13:12a conversation, people remember what you
  1827. 1:13:14say? Here, I'm trying to paint a
  1828. 1:13:17positive picture of the future. Imagine
  1829. 1:13:20if XYZ happens. If you use share,
  1830. 1:13:22imagine if all of this happens. I'm I
  1831. 1:13:25want them to think about what's
  1832. 1:13:27possible. What if you're in a job
  1833. 1:13:28interview or you're meeting your
  1834. 1:13:30soulmate for the first time? They
  1835. 1:13:32remember what you say. What if you are
  1836. 1:13:34raising your kids, giving them advice on
  1837. 1:13:36how to chase their dreams, and stay away
  1838. 1:13:38from the dangers in life? They remember
  1839. 1:13:41what you say.
  1840. 1:13:43>> They remember what you say. They
  1841. 1:13:45remember what you say. I said it three
  1842. 1:13:46times because I want to stress on the
  1843. 1:13:48importance of speaking in a way that
  1844. 1:13:50people remember you.
  1845. 1:13:52>> Wouldn't that be a skill worth having? I
  1846. 1:13:55hope I've made the case that it is.
  1847. 1:13:57>> This is me going back to the objective
  1848. 1:13:59of the presentation. I was making a case
  1849. 1:14:01that it's an important skill to have.
  1850. 1:14:03And by this point, I want the audience
  1851. 1:14:05thinking when they hear me say, "Isn't
  1852. 1:14:07that a skill worth having?" I want them
  1853. 1:14:09to think, "Yeah, absolutely. I'm sold."
  1854. 1:14:11Because I believe that you. Now, this is
  1855. 1:14:14a this is the final wrap-up. You'll
  1856. 1:14:16notice what I say here is the same thing
  1857. 1:14:19I say after the first story. Almost the
  1858. 1:14:22same exact sequence. The only thing I
  1859. 1:14:24flip is the final message. Earlier, I
  1860. 1:14:27introduced the final message first. It's
  1861. 1:14:29not what you say, it's what they
  1862. 1:14:31remember. Here, I introduce it right at
  1863. 1:14:33the end because people remember the last
  1864. 1:14:35thing you say. So, I'll say all three
  1865. 1:14:38phrases again. You'll notice those
  1866. 1:14:39phrases
  1867. 1:14:40>> the case that it is because I believe
  1868. 1:14:42that you have been put on this planet to
  1869. 1:14:45be valuable to the people around you.
  1870. 1:14:48And you cannot be valuable if you are
  1871. 1:14:51not memorable. People cannot follow what
  1872. 1:14:55they forget. So if you forget every
  1873. 1:14:58single thing that I have said so far,
  1874. 1:15:01just remember this.
  1875. 1:15:04It's not what you say, it's what they
  1876. 1:15:06remember. I'll say it one more time.
  1877. 1:15:10It's not what you say, it's what they
  1878. 1:15:14remember.
  1879. 1:15:16Thank you so much.
  1880. 1:15:20Okay, let me rewind this. There's a lot
  1881. 1:15:22that happened there that I want to point
  1882. 1:15:23out for you. what they for
  1883. 1:15:27people cannot follow what that it is
  1884. 1:15:31because I believe that you have been put
  1885. 1:15:34on this planet to be valuable to the
  1886. 1:15:37people around you. Now this phrase you
  1887. 1:15:41cannot be valuable if you're not
  1888. 1:15:42memorable. This was supposed to be the
  1889. 1:15:45main idea of my talk when I was writing
  1890. 1:15:47the script. This was the main sentence
  1891. 1:15:50and I had written my entire talk around
  1892. 1:15:52it. But then the more I said it, the
  1893. 1:15:54more I said I said, "Okay, is is being
  1894. 1:15:56valuable something that most people
  1895. 1:15:58think about? I know they want to be
  1896. 1:15:59valuable, but they might not think about
  1897. 1:16:01it. I'm not sure." So I workshopped it.
  1898. 1:16:03And in one of the rehearsals, I said
  1899. 1:16:05something like, "It's not what you say,
  1900. 1:16:06it's what they remember." And the moment
  1901. 1:16:08I said it, "Oh, that sounds pretty good.
  1902. 1:16:10Actually, that sounds really good." So
  1903. 1:16:12then I kept rehearsing it with that
  1904. 1:16:14phrase instead. And I found, at least
  1905. 1:16:16for me, it sounded better. But then I
  1906. 1:16:19really like the other phrase, too. So, I
  1907. 1:16:22wanted to keep both them in there, but I
  1908. 1:16:24didn't want to overload them. I didn't
  1909. 1:16:26want to throw every single phrase in
  1910. 1:16:28there. I wanted to still emphasize one
  1911. 1:16:31main phrase, but also use the other
  1912. 1:16:33ones. That's why you see me using if it
  1913. 1:16:35if you're not memorable. What was it? If
  1914. 1:16:37you are not valuable, you are not
  1915. 1:16:38memorable. If you if you want to be
  1916. 1:16:40valuable, you have to be memorable.
  1917. 1:16:42People cannot follow what they forget.
  1918. 1:16:44All of these phrases, if they feel it,
  1919. 1:16:45they believe it. I sprinkle them
  1920. 1:16:47throughout the presentation because it
  1921. 1:16:50might resonate with one person, it might
  1922. 1:16:51resonate with a different kind of
  1923. 1:16:54person. You never know what phrase
  1924. 1:16:55resonates with what person. So, I still
  1925. 1:16:57included them, but I stressed on that
  1926. 1:17:00final phrase. Now, what I also did, and
  1927. 1:17:02we'll watch the closing again, is I
  1928. 1:17:05raised the energy up right at the end.
  1929. 1:17:08If you forget every single thing that
  1930. 1:17:10I've said, just remember this. This goes
  1931. 1:17:14back to my point about highlighting
  1932. 1:17:17what's important. I'm literally telling
  1933. 1:17:19them, just remember this. If you forget
  1934. 1:17:21everything, which most people will
  1935. 1:17:23forget 99% of your your speech, just
  1936. 1:17:26remember this. And then I hammer my
  1937. 1:17:28message, the one thing I want them to
  1938. 1:17:30remember. So, let's watch again and I'll
  1939. 1:17:32point some something else out as well.
  1940. 1:17:34>> And you cannot be valuable if you are
  1941. 1:17:38not memorable. People cannot follow what
  1942. 1:17:41they forget. So if you forget every
  1943. 1:17:44single thing that I have said so far,
  1944. 1:17:47just remember this.
  1945. 1:17:50And here the reason I went up before is
  1946. 1:17:54because I want to add that emotional
  1947. 1:17:55contrast. But also when you want to make
  1948. 1:17:58a point, don't scream the point. Don't
  1949. 1:18:01shout the point. You want to say it
  1950. 1:18:03almost like a whisper. Because what
  1951. 1:18:05happens when we whisper? People think
  1952. 1:18:07it's important. It's a secret. It's
  1953. 1:18:09something that we should lean closer to
  1954. 1:18:10listen to. So that's why if you forget
  1955. 1:18:13everything, just remember this. What is
  1956. 1:18:17the audience thinking now? Oh, let me
  1957. 1:18:18lean closer. He just wants me to
  1958. 1:18:20remember this phrase must be important.
  1959. 1:18:22Let me lean closer and listen. And then
  1960. 1:18:24I deliver the phrase. But I don't
  1961. 1:18:26deliver it once. I deliver it twice. And
  1962. 1:18:29there's something else I do. After I say
  1963. 1:18:32it the first time, I immediately say,
  1964. 1:18:35"Let me say it one more time." Because
  1965. 1:18:37what I don't want happening is I say it
  1966. 1:18:39one time and they start applauding and
  1967. 1:18:42then I continue saying it and then it
  1968. 1:18:44kills the applause and they won't
  1969. 1:18:45applaud the second time. So that's why
  1970. 1:18:47you need to make it abundantly clear
  1971. 1:18:49that you're not finished until you're
  1972. 1:18:51finished. So just notice there's a lot
  1973. 1:18:53of finesse and poise that goes into
  1974. 1:18:55this. After I finish, you'll also notice
  1975. 1:18:58me take a couple of seconds before I
  1976. 1:19:00actually close. Watch.
  1977. 1:19:02>> It's not what you say, it's what they
  1978. 1:19:05remember. I'll say it one more time.
  1979. 1:19:08>> Did you notice how it was I didn't even
  1980. 1:19:10finish the sentence. I It was almost
  1981. 1:19:12like one long sentence.
  1982. 1:19:13>> What they remember. I'll say it one more
  1983. 1:19:15time.
  1984. 1:19:16>> I didn't even give them a chance to
  1985. 1:19:17applause because I didn't want them to
  1986. 1:19:21be valuable to the people around you is
  1987. 1:19:25what they remember.
  1988. 1:19:28>> One more time.
  1989. 1:19:29>> It's not what you say.
  1990. 1:19:32Every single thing that I have said so
  1991. 1:19:34far, just remember this.
  1992. 1:19:38It's not what you say, it's what they
  1993. 1:19:41remember. I'll say it one more time.
  1994. 1:19:44It's not what you say, it's what they
  1995. 1:19:48remember.
  1996. 1:19:51Thank you so much.
  1997. 1:19:55I took a two, three second pause right
  1998. 1:19:57after that final word. what they
  1999. 1:20:01remember
  2000. 1:20:03and then I said thank you because I want
  2001. 1:20:06the words to sink in. If I said if I
  2002. 1:20:09said something like if you forget
  2003. 1:20:11everything just remember this. It's not
  2004. 1:20:12what you say it's what to remember.
  2005. 1:20:14Thank you very much. I run through it. I
  2006. 1:20:17ran through the emotion. I need to let
  2007. 1:20:19it sink in. And what I'm doing in my
  2008. 1:20:21head is when I say the phrase and I'm
  2009. 1:20:24not saying anything. I'm thinking 1 2 3
  2010. 1:20:28and then I continue. So that's how I
  2011. 1:20:31laid out my entire talk. I hope you got
  2012. 1:20:32a step-by-step breakdown. Now let's have
  2013. 1:20:35a look at what happened before when I
  2014. 1:20:37arrived at the venue. What happened
  2015. 1:20:39afterwards? You can check that out in
  2016. 1:20:40the next module.
  2017. 1:20:43And that is the entire process of how I
  2018. 1:20:45crafted, rehearsed, and delivered my
  2019. 1:20:47TEDex talk to get more than a million
  2020. 1:20:49views. I hope you learned a lot that you
  2021. 1:20:52can implement in your own presentation
  2022. 1:20:53in your own TEDex talk. And if you would
  2023. 1:20:56like to work with my team and I to
  2024. 1:20:57become a better communicator, a better
  2025. 1:20:59speaker, check out the links in the
  2026. 1:21:01description for coaching and training.
  2027. 1:21:03See you in the next one.

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