How To Attract Higher Paying Clients (It’s Not Your Work) — Transcript
Full transcript
- 0:00How to attract higher paying clients.
- 0:01It's not your work. [music] You can get
- 0:04clients to pay you 10 times more for the
- 0:06exact same work. And it has nothing to
- 0:08do with how good that work is. I've run
- 0:12my own agencies over the last [music] 5
- 0:14to seven years. And I've coached dozens
- 0:16of founders past a million a year by
- 0:18showing them how to raise [music] their
- 0:20prices. 20 clients at 20,000 a month is
- 0:24400,000 a month. At 5,000 [music] a
- 0:27month, you'd need 80. So today I'm
- 0:30walking you through all 13 things you
- 0:32need to get higher paying clients from
- 0:34finding out who can actually afford you
- 0:36[music] to what to charge to how you can
- 0:39get clients to come to you without a
- 0:41single cold pitch. First, here's how you
- 0:45figure out if a client can actually
- 0:46afford you. Because the biggest company
- 0:48you ever talk to could actually turn out
- 0:50to be the worst paying client you sign.
- 0:52Now people are familiar with the brand
- 0:54Poppy, a soda company. I believe it's
- 0:56soda that recently got acquired for
- 0:57about 2.6 6 billion. They were at a
- 0:59point though where they were doing
- 1:01around 20 million a year with only about
- 1:03$75,000 in the bank according to an
- 1:06interview with one of the co-founders.
- 1:08That is not a lot of room to actually
- 1:11afford to hire people. But as far as
- 1:13anybody hearing that knows, they're
- 1:15like, "Wow, $20 million a year, you
- 1:18could really afford a business like me."
- 1:20So, we need to think not just about how
- 1:22much money a business brings in, but how
- 1:24much profit they have left over to spend
- 1:26on someone like you. I had a friend who
- 1:29was in the market for a whale client.
- 1:32They landed a huge name, a giant public
- 1:35company. They were so excited for this
- 1:37client. They were only able to charge
- 1:39$3,000 for the entire 12week engagement.
- 1:42And he did it because he wanted the logo
- 1:45on his site. But this was actually a
- 1:47massive losing deal. A higherpaying
- 1:50client is not necessarily a big whale.
- 1:52Okay? So, you don't have to seek out big
- 1:54whales. A high-paying client is often
- 1:57just a real business with real profit.
- 1:59So, the first question is whether there
- 2:00is a margin there to pay you even if
- 2:02they want you. The right ICP for you is
- 2:05not just like a narrow niche such as $20
- 2:07million e-commerce brands that sell
- 2:09ballet slippers. It starts from the
- 2:11outcome you deliver and the most
- 2:13efficient way you deliver it. Then you
- 2:15identify who needs that, who values it
- 2:18enough, who has product market, and who
- 2:20has high profit margins so that when
- 2:23they come searching for a solution like
- 2:24ours, they can actually afford us and
- 2:27will know they value us. So, one of the
- 2:29things that can be really valuable here
- 2:31is identifying the tools and solutions
- 2:34that businesses you want to work with
- 2:37already use. For example, ManyHat if you
- 2:39were maybe an Instagram reels agency.
- 2:42that shows you where your work fits in
- 2:44their world. This all makes sense when
- 2:46you learn about the client money map. If
- 2:48you want to learn more about that, which
- 2:49can help you raise your rates. We have a
- 2:51video on that. There's a link below. But
- 2:53what's most critical here is before
- 2:55anything else, you need to know the
- 2:57profit margins of the businesses you are
- 2:59going after. And then you shape your
- 3:01offers around figuring out how to
- 3:03deliver for them. But even when a
- 3:05company has the money, step two is
- 3:08finding the one person there who can
- 3:09actually sign off on paying you. And
- 3:11it's almost never the person who reaches
- 3:13out to you first. For example, let's say
- 3:15you do content and you're like, I would
- 3:18love to work with a brand like Walmart
- 3:20with their creative team. So, you make
- 3:22content to attract their creative team.
- 3:24And their copywriter reaches out, love
- 3:26what you did there, and one of their
- 3:28designers reaches out to you. The
- 3:30challenge here is that neither of those
- 3:32two people are decision makers. They
- 3:34have almost no influence on who Walmart
- 3:37is going to bring in to help them. So,
- 3:39you want to make sure that you are
- 3:40targeting the right person at your ICP.
- 3:43If you can get a CEO to reach out to
- 3:46you, that's great because they are far
- 3:48more likely to hire you quickly. But
- 3:50that's rarely the case. More often, the
- 3:52person you want to target is someone
- 3:53like the VP of growth. That is the
- 3:55person who still has the ability to make
- 3:57a decision to hire you. They just might
- 3:59not move as fast as the CEO would. So
- 4:02once you've identified your ICP, then
- 4:04you want to identify the people at your
- 4:06ICP who will be reaching out to you and
- 4:10who will be hiring you. Those are two
- 4:12very critical personas. You can find
- 4:14ways to serve that copywriter at Walmart
- 4:17and inspire that person to get their VP
- 4:20of growth to reach out to you, but that
- 4:22comes down to identifying who that
- 4:23persona is, what they are trying to get
- 4:26out of content like you would produce
- 4:28and then how to facilitate getting in
- 4:30front of that VP of growth or better yet
- 4:32the CEO. After you found that person,
- 4:34step three is making a promise nobody
- 4:36else in your space is comfortable
- 4:38making. For example, let's say that you
- 4:40run an abandoned cart email agency. Now,
- 4:43nobody just hires an agency that handles
- 4:46abandoned cart emails and like hopes it
- 4:48works out, right? They're losing
- 4:49customers. They have tried rewriting the
- 4:51emails with Chat GPT. Nothing is working
- 4:54and they need someone to come in to
- 4:56increase sales from those emails. That
- 4:58conversation is what drove them to find
- 5:00you. So, that's what we want to repeat
- 5:03as often as we can and get more of those
- 5:05people in. Here's how we do that. We
- 5:07need to rethink your messaging right out
- 5:09of the gate. What are you saying on your
- 5:11homepage in that headline? This is where
- 5:14we have a formula. So this is it. You
- 5:16fill this in for your business. We drive
- 5:18blank percent more blank every month
- 5:20from the thing that you do. Where the
- 5:22blank is some version of either leads or
- 5:24revenue. So for example, we drive 50%
- 5:26more booked appointments every month
- 5:28from Instagram or we drive 50% more
- 5:30sales every month from abandoned cart
- 5:33emails. That's how you start to attract
- 5:35the right people to you. Now, when I say
- 5:37leads, I mean things like booked
- 5:39appointments or people who actually show
- 5:41up to the webinar. I don't mean
- 5:43subscribers. And revenue is obviously
- 5:45going to be better than leads because
- 5:47the closer you get to the money, the
- 5:49more clearly you can measure what you
- 5:50do. And clients love that. There's
- 5:52something like 50% of all clients ask
- 5:56their agencies, but how does this lead
- 5:58to revenue? That's a huge number. When
- 6:00we know that clients want these revenue
- 6:02or lead outcomes, why don't we deliver
- 6:05those to them? Nobody wants to make an
- 6:07actual promise because then you get held
- 6:10to it. But here's the thing, you are
- 6:11already being held to an unspoken
- 6:14promise because clients are looking for
- 6:16that promise even when they do not bring
- 6:18it up. Now, this is the heart and soul
- 6:20of what most agencies are missing. Being
- 6:23willing and able to make a promise and
- 6:25then follow through on it. So, what we
- 6:27do in our messaging is put results on
- 6:29the page and then you figure out how to
- 6:31get those results for them. And when you
- 6:33do, you will attract higher paying
- 6:35clients for life and keep them for life.
- 6:38If you don't put that promise on the
- 6:39page, it's not that they're not going to
- 6:41think you're going to deliver. They'll
- 6:43still expect you to. You just won't
- 6:45actually attract them to you or anyone
- 6:48because you haven't made that promise.
- 6:50They're already expecting this from you.
- 6:52Go ahead, put it on the page, and then
- 6:54figure out how to do it. Now, if you
- 6:56don't know how to get the result yet,
- 6:57that is perfectly fine. Here's what you
- 6:59do. You give that work away for free to
- 7:01existing clients a couple times until
- 7:04you learn how to do this for them. Then
- 7:06you turn those results into case studies
- 7:08in every form. PDFs, YouTube videos,
- 7:11long walkthroughs, shorts. Now,
- 7:12corporate clients love PDFs and the case
- 7:15study tells them you are the one to get
- 7:17the result without teaching them the
- 7:19help. Now, step four. Stop teaching how
- 7:22you do what you do because you need to
- 7:24target your content around the exact
- 7:26clients you want to attract. You don't
- 7:28want to teach how you do it. My rule
- 7:30here is this. You want to build a
- 7:32church, not a trade school. That's what
- 7:34your content exists to do. Now, what's
- 7:36the difference? A trade school teaches
- 7:38you how to do a thing. While when you go
- 7:41to church, you go and get feelings. You
- 7:43get something that you're more addicted
- 7:44to that changes the way you see the
- 7:46world, changes the way you think. It's
- 7:48something you believe. That's what your
- 7:50content is supposed to do. It gives your
- 7:52ICP a lens through which they can now
- 7:55see all of the work that you do. And
- 7:57once they see your lens, they can't
- 8:00unsee it. That's building a church. Now,
- 8:02the only people who care how you do what
- 8:04you do are the people already inhouse
- 8:06trying to do it. So, teaching the how
- 8:09lets the client's own team, as in that
- 8:11person who should be hiring you, you're
- 8:13teaching their team to learn how to do
- 8:16it for free from you. And it makes it
- 8:18easier for that client not to hire you.
- 8:20That is the opposite effect of what you
- 8:22want. Content instead should attract
- 8:24your ICP to you in a way that builds a
- 8:27congregation. You have a group of people
- 8:30who are now following you and your
- 8:31higherp paying clients are in that
- 8:33congregation and all they need is to
- 8:36trust that you are the one who knows how
- 8:38to do the thing. They'll follow you for
- 8:40the why, the what, the where, the when.
- 8:42Then they'll hire you for the how. Now,
- 8:44so far there's been nothing about cold
- 8:46pitching because I don't believe in cold
- 8:48pitching. If you are done cold pitching
- 8:50and you want the right clients coming to
- 8:52you instead, this is exactly what we
- 8:54work on with our agency founders in our
- 8:57coaching from the promise you make to
- 8:58what you charge for it. Tap the first
- 9:00link in the description and book a call
- 9:02with my team to learn more. Step number
- 9:04five is to stop cold pitching completely
- 9:07because the second a potentially
- 9:09highpaying lead gets a cold pitch from
- 9:11you, they put you in a box you cannot
- 9:13get out of. Now I don't believe that you
- 9:15should cold pitch to get clients. I
- 9:18believe any cold pitching you do should
- 9:20be to borrow the authority of people who
- 9:23influence the clients you want. You do
- 9:25want to go out and cold pitch, but you
- 9:27are pitching the brands that your
- 9:28audience is already paying attention to
- 9:31and using. I built my agency and my
- 9:34digital training business to 15 million
- 9:36bucks each by going out and pitching the
- 9:38brands that had the audience that I
- 9:40wanted. I pitched them on doing free
- 9:42content for them. Workshops, webinars
- 9:45were the biggies. And then those brands
- 9:48started reaching out to me. I was simply
- 9:50borrowing authority. Now, people with
- 9:52huge businesses who attract the best
- 9:54clients do not go around cold pitching
- 9:56no matter what anybody tells you. So,
- 9:58the second you do it, you put yourself
- 10:00in the category of people who have to
- 10:02cold pitch. If you're busy, you don't
- 10:04have to cold pitch. If you're not, you
- 10:06do. And the question is, well, why
- 10:07aren't they busier? You sound like a
- 10:09cheap agency that does not already have
- 10:11clients. You don't want to be in that
- 10:13category. You will not close a
- 10:15highpaying client by cold pitching. And
- 10:17if you ever do, God bless you. You got
- 10:20lucky. Instead of cold pitching to get
- 10:22clients, you find out what tools your
- 10:25ideal clients are already using daily,
- 10:27what services they already know, like,
- 10:29and trust, and you pitch them on doing
- 10:31free content for them. Stopping the cold
- 10:33pitching is the easy part, but you still
- 10:36need a way in front of the clients who
- 10:37pay the most. And the next one puts you
- 10:39in a room of 200 of your ideal clients
- 10:42at once. And that room comes from step
- 10:44six, which is running a workshop for the
- 10:46people using a tool your clients already
- 10:48pay for. So when I was building my
- 10:50agency, right from the start, I ran
- 10:52workshops with HubSpot, with Unbounce,
- 10:55with so many software companies that my
- 10:57ideal clients were already using. You
- 11:00can do exactly the same thing. So once
- 11:02you know who your ICP is, then you want
- 11:04to list out what tools and systems
- 11:06they're already using in their work
- 11:08that's tied to what you do. So, if you
- 11:10do marketing or growth of some kind,
- 11:12what email marketing tools are they
- 11:13using? What CRM do they have in place?
- 11:16List out all of the tools that they're
- 11:18using. Then pitch those companies on a
- 11:21free workshop for their users built from
- 11:23the content you're already making for
- 11:24things like YouTube content you already
- 11:26have. So, let's say you're an Instagram
- 11:29real agency and you've identified that
- 11:31the people that you want to hire you
- 11:33already have many chat set up or they
- 11:35already have an appointment booking
- 11:36funnel set up and they always use
- 11:38eyeclosed. Okay. Now, you go pitch
- 11:41eyeclosed on a workshop for that ideal
- 11:43client on how to grow their booking
- 11:46appointment funnel with better Instagram
- 11:48reels. You pitch that to Icloed. You can
- 11:50pitch something similar to Many Chat and
- 11:53you are going to deliver the content for
- 11:55free to them. And because they both want
- 11:57great content to give to their users to
- 12:00make them stickier, happier users,
- 12:02they're more likely to say yes to you
- 12:03doing this. Now, what's happened? You
- 12:05are now in a room of 200 or more of your
- 12:08ideal prospects presenting ways for them
- 12:11to grow their business. Not how, but
- 12:13other things that you can teach them.
- 12:14And you are borrowing the authority of a
- 12:17software they already pay for and
- 12:19believe in. They showed up for it. This
- 12:21is so much better than cold pitching to
- 12:24get clients. So list the tools that your
- 12:26best clients use and pitch the companies
- 12:29behind those tools on you running a free
- 12:31workshop on topics that make good sense
- 12:34to users of those tools. With step
- 12:36seven, you're also borrowing your
- 12:38authority to increase your positioning.
- 12:40For this step, you're going to travel to
- 12:41do podcasts in person. So I was speaking
- 12:43at an event this summer alongside Maria
- 12:45Went who said in her talk that she will
- 12:47now always travel to do a podcast. So if
- 12:50anyone invites her to go on to one, she
- 12:53flies to it. We do the same when we get
- 12:55invited to Miami or California or
- 12:57whatever it is to be on podcasts. We're
- 12:59more than happy to hop on a flight and
- 13:01do that. Now, not that long ago,
- 13:03conferences and events are where we used
- 13:05to travel to drum up business. But
- 13:08conferences and events kind of died out
- 13:10after CO. Today, a video podcast that
- 13:12gets distributed in lots of different
- 13:14ways is the new event. So, traveling to
- 13:17do them is how you can borrow that
- 13:19authority now versus doing events. Now
- 13:21let's say you have identified a podcast
- 13:23that is a super good fit for your ideal
- 13:26clients. You know they are listening to
- 13:28this regularly. They trust it. What
- 13:30would it mean for you to get on that
- 13:32podcast? Come up with your best possible
- 13:35pitch for them. Even if you have to
- 13:37travel around the world to get there,
- 13:39make sure you pitch them on the best
- 13:41thing you've got so that they say yes to
- 13:43you. And just like that, you're exposed
- 13:45to 200 500 of your ideal clients every
- 13:48time they listen to that podcast. Next
- 13:50is step eight. Show up where your
- 13:53clients look right before booking a call
- 13:56with somebody like you. It may feel like
- 13:58Instagram is a great place to be to
- 14:00build your business. And it's not that
- 14:02it's not a good place to be, but on
- 14:04Instagram, you will not necessarily get
- 14:06people quickly coming after you to book
- 14:08time by posting there. Not for an
- 14:10agency. Because nobody is on Instagram
- 14:13to find a vendor unless the agency
- 14:15serves BTOC brands like businesses that
- 14:18create things for brides. Now, it
- 14:19doesn't mean Instagram doesn't work for
- 14:22agencies, but when you think about it,
- 14:23it takes a lot of posting on Instagram
- 14:26repeatedly to get someone to pay
- 14:29attention to you enough that they would
- 14:31book a call with you. That is a very
- 14:33long game. The goal instead is to find
- 14:36where the persona that we identified
- 14:38earlier back in step two is already
- 14:40consuming content as close as possible
- 14:43to the point where they decide to book a
- 14:45call with vendors. Now today that is
- 14:48often chat GPT which is where AEO or GEO
- 14:51work really well for service providers
- 14:53like you. Now yes AEO is also a bit of a
- 14:56long game but it can be short and there
- 14:59are now of course chat GPT ads to get in
- 15:01front of people when they are thinking
- 15:03about hiring someone. Reddit can also be
- 15:06really good for this. Now YouTube is the
- 15:08best for this. YouTube is where a
- 15:10prospective client goes to learn how to
- 15:12do the thing you do or something next to
- 15:14it adjacent to it, like a reals client
- 15:17watching many chat flow tutorials or
- 15:20videos on picking Instagram topics. Once
- 15:22you know where they're consuming content
- 15:24and what they're looking up there, you
- 15:26make content on those topics that gets
- 15:29them to realize they need to hire you
- 15:31for the job. And if you don't know where
- 15:32they are, start with YouTube. Once
- 15:34you're on YouTube, step nine is making
- 15:36videos that turn the people watching
- 15:38into the best clients you've ever had.
- 15:41So, here's where I start. When I'm
- 15:42coaching agency founders, we start by
- 15:44looking at their best client ever. Now,
- 15:46for an Instagram agency, that might be
- 15:48someone with 600,000 followers, who was
- 15:51happy to create content, who scheduled
- 15:53time to film, who had a studio with
- 15:55cameras and audio, and a whole business
- 15:58already running behind their Instagram,
- 16:00turning views into paying mastermind
- 16:03students. for example, all of those
- 16:04qualities of your best client become
- 16:07topics for your videos. So, you do one
- 16:09on managing your time and calendar to
- 16:11create more content, one on setting up
- 16:13your studio, a long one or twohour video
- 16:16on the business you need behind your
- 16:18Instagram. That stuff might be teaching
- 16:20a how, but it's not the how of what you
- 16:22sell, which is making a reel that works.
- 16:24And that is already three videos that
- 16:27make viewers a perfect fit for you. Now,
- 16:29I love YouTube because people spend 20
- 16:32minutes on one video and then binge that
- 16:34creator's other videos. My best leads by
- 16:36far have come from YouTube. I mean,
- 16:39fashion brands, Wealth Simple, which is
- 16:41this big disruptive bank in Canada,
- 16:43Intact Financial, an insurance company,
- 16:45plus software and medtec companies, all
- 16:48reaching out saying, "We love your
- 16:49stuff. How can we work with you?" That
- 16:52is a great position to be in when you
- 16:54are building a service-based business.
- 16:55So, here's what to do. Get the first six
- 16:58videos of around 20 minutes up as soon
- 17:00as possible on the topics that will turn
- 17:02a prospect into the best version of your
- 17:05best client. Then you optimize them to
- 17:07get leads and where possible invest in
- 17:09the most premium way to get them on
- 17:12YouTube like an ongoing engagement with
- 17:14a very strong agency. Do your research
- 17:17to find that agency. Step number 10 is
- 17:20charging more. It sounds simple because
- 17:22it really is once you know how to do it.
- 17:24One of the agency owners in my group
- 17:26coaching program came to me dramatically
- 17:29undercharging. She did evergreen webinar
- 17:31funnels and she basically set up an
- 17:34evergreen webinar funnel and then launch
- 17:36it and walk away. And I was like, Abby,
- 17:39when you set up an evergreen webinar
- 17:41funnel, it has to keep performing,
- 17:43right? So, we immediately changed it
- 17:44into a retainer model. She went from
- 17:47charging $10 or $20,000 depending how
- 17:49she felt that day to $50,000 plus
- 17:53$60,000 as a retainer on the back of
- 17:56that from $10,000 to $110,000.
- 18:00There are so many ways that agency
- 18:03owners are just letting money fall
- 18:04through their fingers. So Abby repriced.
- 18:07I coached her on how to sell that and
- 18:10then she sold her first one and what a
- 18:12different feeling that is versus
- 18:14undercharging. Now, here's what's going
- 18:16on. Price is an evaluation tool. Higherp
- 18:19paying clients use your price to judge
- 18:21you. So, if you are underpriced, you
- 18:23have actually just disqualified yourself
- 18:25because you are not giving the signal of
- 18:28actually being worth paying for. I had a
- 18:30different studio founder that I coached
- 18:31who was around $3500
- 18:34that he would charge per month to
- 18:36deliver really high value stuff to his
- 18:38clients. It sounded like he was going to
- 18:41deliver something that AI made. How are
- 18:43you going to get any real work done for
- 18:45$3500 a month? Businesses hear that and
- 18:48go, "Oh, it's going to be crap." That's
- 18:49what you're doing when you are
- 18:51undercharging. When your prices are
- 18:53wrong and too low, you are actively
- 18:55pushing away clients who should be
- 18:57hiring you. If you are an Instagram
- 18:59agency posting a reel a day for like
- 19:01$1,000 a month, you think, "Well, it's
- 19:04cheap. Everyone's going to be so happy."
- 19:06But a cheap client still thinks $1,000
- 19:08is a lot of money. What you've done as
- 19:11an agency is you've chosen the wrong
- 19:13ICP. You've actually disqualified the
- 19:16right one who should pay you more. And
- 19:18now you've got an ICP who expects you to
- 19:20work your butt off for $12,000 a year
- 19:23when you could have been charging
- 19:24$12,000 a month for the same work to a
- 19:27different ICP. Higher paying clients are
- 19:28not nickel and dimming or looking for
- 19:30the cheapest version. They want the best
- 19:32use of the money that they invest and
- 19:34they would rather put in more for the
- 19:36promise of better results that you then
- 19:39deliver. and you can afford to deliver
- 19:40them. Cheaper tells people AI is going
- 19:42to do it all and too expensive can
- 19:44actually scare off good bit leads. But
- 19:46the default should always be to charge
- 19:49more, not less, and then to reinvest
- 19:52that money in becoming even more
- 19:54premium, as in delivering a better
- 19:56product. Now, I know that this is hard
- 19:58for founders who haven't closed at
- 19:59higher rates yet and who are scared of
- 20:01losing the leads that they have. Step
- 20:03number 11 is making sure everything a
- 20:06client sees before the call looks like a
- 20:08real agency, even if it's just you. I
- 20:10have a friend who built a multi-million
- 20:12dollar agency. Then used the cash to buy
- 20:14a bunch of businesses, became a
- 20:16billionaire from doing that, wrote a
- 20:18book. It's called Never Enough. He has
- 20:20been very open that when he started it
- 20:22was just him. So what did he do? He put
- 20:25pictures of his real friends on his
- 20:27agency website to make it look like a
- 20:29full team. You cannot put only yourself
- 20:32all over your website and expect people
- 20:34to believe you're an actual functioning
- 20:36agency. A photo of the founder in the
- 20:39hero section, especially that kind of
- 20:41cheap photo shoot where the photographer
- 20:43tells you to like look excited and jump.
- 20:45It's a freelancer move. It's not an
- 20:46agency move. Your website is really not
- 20:49the point. So, stop fiddling with it.
- 20:51Pay a real website developer for one
- 20:54small, simple three-page website done
- 20:56right once. Not with AI because AI looks
- 20:59horrible for an agency and makes it look
- 21:01like one person with AI is running the
- 21:04show. Look at the websites of agencies
- 21:06that are badass and just make a better
- 21:09version of that. Also, you do not need a
- 21:12gallery of work. You send people out to
- 21:14YouTube and Instagram and the only
- 21:16content on the site should help ChatGpt
- 21:20find you and recommend you like blog
- 21:22posts on what it costs to hire services
- 21:24like yours. What to expect when you're
- 21:26in an engagement, like you offer, what
- 21:28an ongoing engagement looks like, and
- 21:30how that moves into the next step.
- 21:32Written as a landing page, that's no
- 21:33good. Chat GPT reads that as a sales
- 21:35pitch. Instead, write it as a blog post
- 21:38and then post similar things on spaces
- 21:41like Medium. What is the order of
- 21:43operations for looking more premium so
- 21:45you can charge more? First, know your
- 21:47ICP. Second, know the results you will
- 21:49deliver to them that they value. Third,
- 21:52make sure the earliest places you show
- 21:54up in front of them make you look
- 21:55premium. And then worry about the call.
- 21:58That means don't buy a new microphone
- 22:00today to sound better on a sales call.
- 22:02That might never happen. And once you do
- 22:04get a lead and a client gets on that
- 22:06call, step 12 is making the call itself
- 22:09look as expensive as the service you're
- 22:11charging. When I was hiring a super
- 22:14premium agency, the person who took my
- 22:16sales calls was on a desk treadmill,
- 22:19walking the whole time, just like
- 22:21talking to me on Zoom while walking,
- 22:23getting his exercise in. I read that as
- 22:26someone disciplined enough to stay in
- 22:28shape and so busy he had to take sales
- 22:30calls while working out. To me, that
- 22:33read as premium. Now, your Zoom
- 22:35background and where you're actually
- 22:37taking calls is a huge part of how
- 22:39people experience you. Lighting matters
- 22:42most. Then clear everything out from
- 22:44behind you. So whatever is there is
- 22:47intentional even if it's a blank wall
- 22:49because people will get distracted by
- 22:51what's behind you and they will make
- 22:53judgments based on that. I also
- 22:55recommend for agencies that you use Zoom
- 22:57rather than Google Meets. Now this is
- 22:59because businesses that can afford Zoom
- 23:02typically do go ahead and get Zoom. So
- 23:05that reads as, hey, you're a brand
- 23:07that's already making money. You get the
- 23:08right tools. you guys must be really
- 23:10good at what you do. That's more premium
- 23:12to more premium clients. Also, take
- 23:15calls standing because sitting leads to
- 23:17slouching and slouching looks cheap. We
- 23:19don't want that. The goal is to look
- 23:21busy, but busy for long enough that you
- 23:24are still in control, not frantic, not
- 23:26chaotic, not running on your treadmill
- 23:28and sweating, but walking confidently as
- 23:30you're taking a sales call. So, once you
- 23:32have your ICP set, this is how you bring
- 23:34your brand to life for prospective
- 23:36clients so they pay you more money. and
- 23:38that is to match the signal that you are
- 23:40expensive. And finally, step number 13
- 23:43can both help you bring new clients in
- 23:46and keep them thinking about you long
- 23:48after they've started working with you.
- 23:50We're talking about differentiation,
- 23:52specifically unique mechanisms. Okay?
- 23:55So, I recommend to my leads and then
- 23:58they turn into clients a cheap $9 pair
- 24:01of Amazon like fashion glasses. You can
- 24:04buy a bunch for like 20 bucks. So, I
- 24:06grab these glasses and a black Sharpie.
- 24:09I give those to my lead and I teach them
- 24:13how to think about their lens. So, I'm
- 24:15coaching them how to think of their lens
- 24:17as a brand. Then, I get them to write
- 24:19with that Sharpie the new lens we've
- 24:21identified on the glasses. And I tell
- 24:23them, every time you create a marketing
- 24:25asset or you review someone else's work
- 24:27marketing your brand, put the glasses on
- 24:30and actually literally look at it
- 24:32through that lens. This is literally
- 24:35what I asked them to do. Now, whenever
- 24:37they see those glasses sitting there or
- 24:39whenever they put them on, they think of
- 24:41me. They think of how I helped them
- 24:43arrive at that lens of what I taught
- 24:45them. So, it keeps reinforcing myself in
- 24:48their world. And when a client books me
- 24:50to coach their whole team on branding, I
- 24:52can ship them a box of glasses and
- 24:54Sharpies for them each to hold on to for
- 24:57our sessions. This is part of what I
- 24:59call build a church not a trade school
- 25:01because a unique mechanism and a lens
- 25:04are something other agencies do not give
- 25:06their client. This is how you
- 25:08differentiate. Even when you get every
- 25:10other step right, you still need to
- 25:12differentiate as a brand. So find a
- 25:14unique mechanism to use in your own work
- 25:16and find a way to get it into your
- 25:18client's hands. It will make them
- 25:20stickier in your client's minds. Be sure
- 25:22to check out other videos on our channel
- 25:25because we cover this all over the place
- 25:27to give you more ideas how to do this.
- 25:29If you like this and you want to learn
- 25:30how to attract higher paying clients, go
- 25:32ahead and watch more of our videos. And
- 25:34if you're really serious about this,
- 25:36you're tired of wasting your time and
- 25:38money, go ahead and book a call for the
- 25:40big
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