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How To Attract Higher Paying Clients (It’s Not Your Work) — Transcript

by Joanna Wiebe · 5,036 words · 696 segments · language en · Watch on YouTube

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  1. 0:00How to attract higher paying clients.
  2. 0:01It's not your work. [music] You can get
  3. 0:04clients to pay you 10 times more for the
  4. 0:06exact same work. And it has nothing to
  5. 0:08do with how good that work is. I've run
  6. 0:12my own agencies over the last [music] 5
  7. 0:14to seven years. And I've coached dozens
  8. 0:16of founders past a million a year by
  9. 0:18showing them how to raise [music] their
  10. 0:20prices. 20 clients at 20,000 a month is
  11. 0:24400,000 a month. At 5,000 [music] a
  12. 0:27month, you'd need 80. So today I'm
  13. 0:30walking you through all 13 things you
  14. 0:32need to get higher paying clients from
  15. 0:34finding out who can actually afford you
  16. 0:36[music] to what to charge to how you can
  17. 0:39get clients to come to you without a
  18. 0:41single cold pitch. First, here's how you
  19. 0:45figure out if a client can actually
  20. 0:46afford you. Because the biggest company
  21. 0:48you ever talk to could actually turn out
  22. 0:50to be the worst paying client you sign.
  23. 0:52Now people are familiar with the brand
  24. 0:54Poppy, a soda company. I believe it's
  25. 0:56soda that recently got acquired for
  26. 0:57about 2.6 6 billion. They were at a
  27. 0:59point though where they were doing
  28. 1:01around 20 million a year with only about
  29. 1:03$75,000 in the bank according to an
  30. 1:06interview with one of the co-founders.
  31. 1:08That is not a lot of room to actually
  32. 1:11afford to hire people. But as far as
  33. 1:13anybody hearing that knows, they're
  34. 1:15like, "Wow, $20 million a year, you
  35. 1:18could really afford a business like me."
  36. 1:20So, we need to think not just about how
  37. 1:22much money a business brings in, but how
  38. 1:24much profit they have left over to spend
  39. 1:26on someone like you. I had a friend who
  40. 1:29was in the market for a whale client.
  41. 1:32They landed a huge name, a giant public
  42. 1:35company. They were so excited for this
  43. 1:37client. They were only able to charge
  44. 1:39$3,000 for the entire 12week engagement.
  45. 1:42And he did it because he wanted the logo
  46. 1:45on his site. But this was actually a
  47. 1:47massive losing deal. A higherpaying
  48. 1:50client is not necessarily a big whale.
  49. 1:52Okay? So, you don't have to seek out big
  50. 1:54whales. A high-paying client is often
  51. 1:57just a real business with real profit.
  52. 1:59So, the first question is whether there
  53. 2:00is a margin there to pay you even if
  54. 2:02they want you. The right ICP for you is
  55. 2:05not just like a narrow niche such as $20
  56. 2:07million e-commerce brands that sell
  57. 2:09ballet slippers. It starts from the
  58. 2:11outcome you deliver and the most
  59. 2:13efficient way you deliver it. Then you
  60. 2:15identify who needs that, who values it
  61. 2:18enough, who has product market, and who
  62. 2:20has high profit margins so that when
  63. 2:23they come searching for a solution like
  64. 2:24ours, they can actually afford us and
  65. 2:27will know they value us. So, one of the
  66. 2:29things that can be really valuable here
  67. 2:31is identifying the tools and solutions
  68. 2:34that businesses you want to work with
  69. 2:37already use. For example, ManyHat if you
  70. 2:39were maybe an Instagram reels agency.
  71. 2:42that shows you where your work fits in
  72. 2:44their world. This all makes sense when
  73. 2:46you learn about the client money map. If
  74. 2:48you want to learn more about that, which
  75. 2:49can help you raise your rates. We have a
  76. 2:51video on that. There's a link below. But
  77. 2:53what's most critical here is before
  78. 2:55anything else, you need to know the
  79. 2:57profit margins of the businesses you are
  80. 2:59going after. And then you shape your
  81. 3:01offers around figuring out how to
  82. 3:03deliver for them. But even when a
  83. 3:05company has the money, step two is
  84. 3:08finding the one person there who can
  85. 3:09actually sign off on paying you. And
  86. 3:11it's almost never the person who reaches
  87. 3:13out to you first. For example, let's say
  88. 3:15you do content and you're like, I would
  89. 3:18love to work with a brand like Walmart
  90. 3:20with their creative team. So, you make
  91. 3:22content to attract their creative team.
  92. 3:24And their copywriter reaches out, love
  93. 3:26what you did there, and one of their
  94. 3:28designers reaches out to you. The
  95. 3:30challenge here is that neither of those
  96. 3:32two people are decision makers. They
  97. 3:34have almost no influence on who Walmart
  98. 3:37is going to bring in to help them. So,
  99. 3:39you want to make sure that you are
  100. 3:40targeting the right person at your ICP.
  101. 3:43If you can get a CEO to reach out to
  102. 3:46you, that's great because they are far
  103. 3:48more likely to hire you quickly. But
  104. 3:50that's rarely the case. More often, the
  105. 3:52person you want to target is someone
  106. 3:53like the VP of growth. That is the
  107. 3:55person who still has the ability to make
  108. 3:57a decision to hire you. They just might
  109. 3:59not move as fast as the CEO would. So
  110. 4:02once you've identified your ICP, then
  111. 4:04you want to identify the people at your
  112. 4:06ICP who will be reaching out to you and
  113. 4:10who will be hiring you. Those are two
  114. 4:12very critical personas. You can find
  115. 4:14ways to serve that copywriter at Walmart
  116. 4:17and inspire that person to get their VP
  117. 4:20of growth to reach out to you, but that
  118. 4:22comes down to identifying who that
  119. 4:23persona is, what they are trying to get
  120. 4:26out of content like you would produce
  121. 4:28and then how to facilitate getting in
  122. 4:30front of that VP of growth or better yet
  123. 4:32the CEO. After you found that person,
  124. 4:34step three is making a promise nobody
  125. 4:36else in your space is comfortable
  126. 4:38making. For example, let's say that you
  127. 4:40run an abandoned cart email agency. Now,
  128. 4:43nobody just hires an agency that handles
  129. 4:46abandoned cart emails and like hopes it
  130. 4:48works out, right? They're losing
  131. 4:49customers. They have tried rewriting the
  132. 4:51emails with Chat GPT. Nothing is working
  133. 4:54and they need someone to come in to
  134. 4:56increase sales from those emails. That
  135. 4:58conversation is what drove them to find
  136. 5:00you. So, that's what we want to repeat
  137. 5:03as often as we can and get more of those
  138. 5:05people in. Here's how we do that. We
  139. 5:07need to rethink your messaging right out
  140. 5:09of the gate. What are you saying on your
  141. 5:11homepage in that headline? This is where
  142. 5:14we have a formula. So this is it. You
  143. 5:16fill this in for your business. We drive
  144. 5:18blank percent more blank every month
  145. 5:20from the thing that you do. Where the
  146. 5:22blank is some version of either leads or
  147. 5:24revenue. So for example, we drive 50%
  148. 5:26more booked appointments every month
  149. 5:28from Instagram or we drive 50% more
  150. 5:30sales every month from abandoned cart
  151. 5:33emails. That's how you start to attract
  152. 5:35the right people to you. Now, when I say
  153. 5:37leads, I mean things like booked
  154. 5:39appointments or people who actually show
  155. 5:41up to the webinar. I don't mean
  156. 5:43subscribers. And revenue is obviously
  157. 5:45going to be better than leads because
  158. 5:47the closer you get to the money, the
  159. 5:49more clearly you can measure what you
  160. 5:50do. And clients love that. There's
  161. 5:52something like 50% of all clients ask
  162. 5:56their agencies, but how does this lead
  163. 5:58to revenue? That's a huge number. When
  164. 6:00we know that clients want these revenue
  165. 6:02or lead outcomes, why don't we deliver
  166. 6:05those to them? Nobody wants to make an
  167. 6:07actual promise because then you get held
  168. 6:10to it. But here's the thing, you are
  169. 6:11already being held to an unspoken
  170. 6:14promise because clients are looking for
  171. 6:16that promise even when they do not bring
  172. 6:18it up. Now, this is the heart and soul
  173. 6:20of what most agencies are missing. Being
  174. 6:23willing and able to make a promise and
  175. 6:25then follow through on it. So, what we
  176. 6:27do in our messaging is put results on
  177. 6:29the page and then you figure out how to
  178. 6:31get those results for them. And when you
  179. 6:33do, you will attract higher paying
  180. 6:35clients for life and keep them for life.
  181. 6:38If you don't put that promise on the
  182. 6:39page, it's not that they're not going to
  183. 6:41think you're going to deliver. They'll
  184. 6:43still expect you to. You just won't
  185. 6:45actually attract them to you or anyone
  186. 6:48because you haven't made that promise.
  187. 6:50They're already expecting this from you.
  188. 6:52Go ahead, put it on the page, and then
  189. 6:54figure out how to do it. Now, if you
  190. 6:56don't know how to get the result yet,
  191. 6:57that is perfectly fine. Here's what you
  192. 6:59do. You give that work away for free to
  193. 7:01existing clients a couple times until
  194. 7:04you learn how to do this for them. Then
  195. 7:06you turn those results into case studies
  196. 7:08in every form. PDFs, YouTube videos,
  197. 7:11long walkthroughs, shorts. Now,
  198. 7:12corporate clients love PDFs and the case
  199. 7:15study tells them you are the one to get
  200. 7:17the result without teaching them the
  201. 7:19help. Now, step four. Stop teaching how
  202. 7:22you do what you do because you need to
  203. 7:24target your content around the exact
  204. 7:26clients you want to attract. You don't
  205. 7:28want to teach how you do it. My rule
  206. 7:30here is this. You want to build a
  207. 7:32church, not a trade school. That's what
  208. 7:34your content exists to do. Now, what's
  209. 7:36the difference? A trade school teaches
  210. 7:38you how to do a thing. While when you go
  211. 7:41to church, you go and get feelings. You
  212. 7:43get something that you're more addicted
  213. 7:44to that changes the way you see the
  214. 7:46world, changes the way you think. It's
  215. 7:48something you believe. That's what your
  216. 7:50content is supposed to do. It gives your
  217. 7:52ICP a lens through which they can now
  218. 7:55see all of the work that you do. And
  219. 7:57once they see your lens, they can't
  220. 8:00unsee it. That's building a church. Now,
  221. 8:02the only people who care how you do what
  222. 8:04you do are the people already inhouse
  223. 8:06trying to do it. So, teaching the how
  224. 8:09lets the client's own team, as in that
  225. 8:11person who should be hiring you, you're
  226. 8:13teaching their team to learn how to do
  227. 8:16it for free from you. And it makes it
  228. 8:18easier for that client not to hire you.
  229. 8:20That is the opposite effect of what you
  230. 8:22want. Content instead should attract
  231. 8:24your ICP to you in a way that builds a
  232. 8:27congregation. You have a group of people
  233. 8:30who are now following you and your
  234. 8:31higherp paying clients are in that
  235. 8:33congregation and all they need is to
  236. 8:36trust that you are the one who knows how
  237. 8:38to do the thing. They'll follow you for
  238. 8:40the why, the what, the where, the when.
  239. 8:42Then they'll hire you for the how. Now,
  240. 8:44so far there's been nothing about cold
  241. 8:46pitching because I don't believe in cold
  242. 8:48pitching. If you are done cold pitching
  243. 8:50and you want the right clients coming to
  244. 8:52you instead, this is exactly what we
  245. 8:54work on with our agency founders in our
  246. 8:57coaching from the promise you make to
  247. 8:58what you charge for it. Tap the first
  248. 9:00link in the description and book a call
  249. 9:02with my team to learn more. Step number
  250. 9:04five is to stop cold pitching completely
  251. 9:07because the second a potentially
  252. 9:09highpaying lead gets a cold pitch from
  253. 9:11you, they put you in a box you cannot
  254. 9:13get out of. Now I don't believe that you
  255. 9:15should cold pitch to get clients. I
  256. 9:18believe any cold pitching you do should
  257. 9:20be to borrow the authority of people who
  258. 9:23influence the clients you want. You do
  259. 9:25want to go out and cold pitch, but you
  260. 9:27are pitching the brands that your
  261. 9:28audience is already paying attention to
  262. 9:31and using. I built my agency and my
  263. 9:34digital training business to 15 million
  264. 9:36bucks each by going out and pitching the
  265. 9:38brands that had the audience that I
  266. 9:40wanted. I pitched them on doing free
  267. 9:42content for them. Workshops, webinars
  268. 9:45were the biggies. And then those brands
  269. 9:48started reaching out to me. I was simply
  270. 9:50borrowing authority. Now, people with
  271. 9:52huge businesses who attract the best
  272. 9:54clients do not go around cold pitching
  273. 9:56no matter what anybody tells you. So,
  274. 9:58the second you do it, you put yourself
  275. 10:00in the category of people who have to
  276. 10:02cold pitch. If you're busy, you don't
  277. 10:04have to cold pitch. If you're not, you
  278. 10:06do. And the question is, well, why
  279. 10:07aren't they busier? You sound like a
  280. 10:09cheap agency that does not already have
  281. 10:11clients. You don't want to be in that
  282. 10:13category. You will not close a
  283. 10:15highpaying client by cold pitching. And
  284. 10:17if you ever do, God bless you. You got
  285. 10:20lucky. Instead of cold pitching to get
  286. 10:22clients, you find out what tools your
  287. 10:25ideal clients are already using daily,
  288. 10:27what services they already know, like,
  289. 10:29and trust, and you pitch them on doing
  290. 10:31free content for them. Stopping the cold
  291. 10:33pitching is the easy part, but you still
  292. 10:36need a way in front of the clients who
  293. 10:37pay the most. And the next one puts you
  294. 10:39in a room of 200 of your ideal clients
  295. 10:42at once. And that room comes from step
  296. 10:44six, which is running a workshop for the
  297. 10:46people using a tool your clients already
  298. 10:48pay for. So when I was building my
  299. 10:50agency, right from the start, I ran
  300. 10:52workshops with HubSpot, with Unbounce,
  301. 10:55with so many software companies that my
  302. 10:57ideal clients were already using. You
  303. 11:00can do exactly the same thing. So once
  304. 11:02you know who your ICP is, then you want
  305. 11:04to list out what tools and systems
  306. 11:06they're already using in their work
  307. 11:08that's tied to what you do. So, if you
  308. 11:10do marketing or growth of some kind,
  309. 11:12what email marketing tools are they
  310. 11:13using? What CRM do they have in place?
  311. 11:16List out all of the tools that they're
  312. 11:18using. Then pitch those companies on a
  313. 11:21free workshop for their users built from
  314. 11:23the content you're already making for
  315. 11:24things like YouTube content you already
  316. 11:26have. So, let's say you're an Instagram
  317. 11:29real agency and you've identified that
  318. 11:31the people that you want to hire you
  319. 11:33already have many chat set up or they
  320. 11:35already have an appointment booking
  321. 11:36funnel set up and they always use
  322. 11:38eyeclosed. Okay. Now, you go pitch
  323. 11:41eyeclosed on a workshop for that ideal
  324. 11:43client on how to grow their booking
  325. 11:46appointment funnel with better Instagram
  326. 11:48reels. You pitch that to Icloed. You can
  327. 11:50pitch something similar to Many Chat and
  328. 11:53you are going to deliver the content for
  329. 11:55free to them. And because they both want
  330. 11:57great content to give to their users to
  331. 12:00make them stickier, happier users,
  332. 12:02they're more likely to say yes to you
  333. 12:03doing this. Now, what's happened? You
  334. 12:05are now in a room of 200 or more of your
  335. 12:08ideal prospects presenting ways for them
  336. 12:11to grow their business. Not how, but
  337. 12:13other things that you can teach them.
  338. 12:14And you are borrowing the authority of a
  339. 12:17software they already pay for and
  340. 12:19believe in. They showed up for it. This
  341. 12:21is so much better than cold pitching to
  342. 12:24get clients. So list the tools that your
  343. 12:26best clients use and pitch the companies
  344. 12:29behind those tools on you running a free
  345. 12:31workshop on topics that make good sense
  346. 12:34to users of those tools. With step
  347. 12:36seven, you're also borrowing your
  348. 12:38authority to increase your positioning.
  349. 12:40For this step, you're going to travel to
  350. 12:41do podcasts in person. So I was speaking
  351. 12:43at an event this summer alongside Maria
  352. 12:45Went who said in her talk that she will
  353. 12:47now always travel to do a podcast. So if
  354. 12:50anyone invites her to go on to one, she
  355. 12:53flies to it. We do the same when we get
  356. 12:55invited to Miami or California or
  357. 12:57whatever it is to be on podcasts. We're
  358. 12:59more than happy to hop on a flight and
  359. 13:01do that. Now, not that long ago,
  360. 13:03conferences and events are where we used
  361. 13:05to travel to drum up business. But
  362. 13:08conferences and events kind of died out
  363. 13:10after CO. Today, a video podcast that
  364. 13:12gets distributed in lots of different
  365. 13:14ways is the new event. So, traveling to
  366. 13:17do them is how you can borrow that
  367. 13:19authority now versus doing events. Now
  368. 13:21let's say you have identified a podcast
  369. 13:23that is a super good fit for your ideal
  370. 13:26clients. You know they are listening to
  371. 13:28this regularly. They trust it. What
  372. 13:30would it mean for you to get on that
  373. 13:32podcast? Come up with your best possible
  374. 13:35pitch for them. Even if you have to
  375. 13:37travel around the world to get there,
  376. 13:39make sure you pitch them on the best
  377. 13:41thing you've got so that they say yes to
  378. 13:43you. And just like that, you're exposed
  379. 13:45to 200 500 of your ideal clients every
  380. 13:48time they listen to that podcast. Next
  381. 13:50is step eight. Show up where your
  382. 13:53clients look right before booking a call
  383. 13:56with somebody like you. It may feel like
  384. 13:58Instagram is a great place to be to
  385. 14:00build your business. And it's not that
  386. 14:02it's not a good place to be, but on
  387. 14:04Instagram, you will not necessarily get
  388. 14:06people quickly coming after you to book
  389. 14:08time by posting there. Not for an
  390. 14:10agency. Because nobody is on Instagram
  391. 14:13to find a vendor unless the agency
  392. 14:15serves BTOC brands like businesses that
  393. 14:18create things for brides. Now, it
  394. 14:19doesn't mean Instagram doesn't work for
  395. 14:22agencies, but when you think about it,
  396. 14:23it takes a lot of posting on Instagram
  397. 14:26repeatedly to get someone to pay
  398. 14:29attention to you enough that they would
  399. 14:31book a call with you. That is a very
  400. 14:33long game. The goal instead is to find
  401. 14:36where the persona that we identified
  402. 14:38earlier back in step two is already
  403. 14:40consuming content as close as possible
  404. 14:43to the point where they decide to book a
  405. 14:45call with vendors. Now today that is
  406. 14:48often chat GPT which is where AEO or GEO
  407. 14:51work really well for service providers
  408. 14:53like you. Now yes AEO is also a bit of a
  409. 14:56long game but it can be short and there
  410. 14:59are now of course chat GPT ads to get in
  411. 15:01front of people when they are thinking
  412. 15:03about hiring someone. Reddit can also be
  413. 15:06really good for this. Now YouTube is the
  414. 15:08best for this. YouTube is where a
  415. 15:10prospective client goes to learn how to
  416. 15:12do the thing you do or something next to
  417. 15:14it adjacent to it, like a reals client
  418. 15:17watching many chat flow tutorials or
  419. 15:20videos on picking Instagram topics. Once
  420. 15:22you know where they're consuming content
  421. 15:24and what they're looking up there, you
  422. 15:26make content on those topics that gets
  423. 15:29them to realize they need to hire you
  424. 15:31for the job. And if you don't know where
  425. 15:32they are, start with YouTube. Once
  426. 15:34you're on YouTube, step nine is making
  427. 15:36videos that turn the people watching
  428. 15:38into the best clients you've ever had.
  429. 15:41So, here's where I start. When I'm
  430. 15:42coaching agency founders, we start by
  431. 15:44looking at their best client ever. Now,
  432. 15:46for an Instagram agency, that might be
  433. 15:48someone with 600,000 followers, who was
  434. 15:51happy to create content, who scheduled
  435. 15:53time to film, who had a studio with
  436. 15:55cameras and audio, and a whole business
  437. 15:58already running behind their Instagram,
  438. 16:00turning views into paying mastermind
  439. 16:03students. for example, all of those
  440. 16:04qualities of your best client become
  441. 16:07topics for your videos. So, you do one
  442. 16:09on managing your time and calendar to
  443. 16:11create more content, one on setting up
  444. 16:13your studio, a long one or twohour video
  445. 16:16on the business you need behind your
  446. 16:18Instagram. That stuff might be teaching
  447. 16:20a how, but it's not the how of what you
  448. 16:22sell, which is making a reel that works.
  449. 16:24And that is already three videos that
  450. 16:27make viewers a perfect fit for you. Now,
  451. 16:29I love YouTube because people spend 20
  452. 16:32minutes on one video and then binge that
  453. 16:34creator's other videos. My best leads by
  454. 16:36far have come from YouTube. I mean,
  455. 16:39fashion brands, Wealth Simple, which is
  456. 16:41this big disruptive bank in Canada,
  457. 16:43Intact Financial, an insurance company,
  458. 16:45plus software and medtec companies, all
  459. 16:48reaching out saying, "We love your
  460. 16:49stuff. How can we work with you?" That
  461. 16:52is a great position to be in when you
  462. 16:54are building a service-based business.
  463. 16:55So, here's what to do. Get the first six
  464. 16:58videos of around 20 minutes up as soon
  465. 17:00as possible on the topics that will turn
  466. 17:02a prospect into the best version of your
  467. 17:05best client. Then you optimize them to
  468. 17:07get leads and where possible invest in
  469. 17:09the most premium way to get them on
  470. 17:12YouTube like an ongoing engagement with
  471. 17:14a very strong agency. Do your research
  472. 17:17to find that agency. Step number 10 is
  473. 17:20charging more. It sounds simple because
  474. 17:22it really is once you know how to do it.
  475. 17:24One of the agency owners in my group
  476. 17:26coaching program came to me dramatically
  477. 17:29undercharging. She did evergreen webinar
  478. 17:31funnels and she basically set up an
  479. 17:34evergreen webinar funnel and then launch
  480. 17:36it and walk away. And I was like, Abby,
  481. 17:39when you set up an evergreen webinar
  482. 17:41funnel, it has to keep performing,
  483. 17:43right? So, we immediately changed it
  484. 17:44into a retainer model. She went from
  485. 17:47charging $10 or $20,000 depending how
  486. 17:49she felt that day to $50,000 plus
  487. 17:53$60,000 as a retainer on the back of
  488. 17:56that from $10,000 to $110,000.
  489. 18:00There are so many ways that agency
  490. 18:03owners are just letting money fall
  491. 18:04through their fingers. So Abby repriced.
  492. 18:07I coached her on how to sell that and
  493. 18:10then she sold her first one and what a
  494. 18:12different feeling that is versus
  495. 18:14undercharging. Now, here's what's going
  496. 18:16on. Price is an evaluation tool. Higherp
  497. 18:19paying clients use your price to judge
  498. 18:21you. So, if you are underpriced, you
  499. 18:23have actually just disqualified yourself
  500. 18:25because you are not giving the signal of
  501. 18:28actually being worth paying for. I had a
  502. 18:30different studio founder that I coached
  503. 18:31who was around $3500
  504. 18:34that he would charge per month to
  505. 18:36deliver really high value stuff to his
  506. 18:38clients. It sounded like he was going to
  507. 18:41deliver something that AI made. How are
  508. 18:43you going to get any real work done for
  509. 18:45$3500 a month? Businesses hear that and
  510. 18:48go, "Oh, it's going to be crap." That's
  511. 18:49what you're doing when you are
  512. 18:51undercharging. When your prices are
  513. 18:53wrong and too low, you are actively
  514. 18:55pushing away clients who should be
  515. 18:57hiring you. If you are an Instagram
  516. 18:59agency posting a reel a day for like
  517. 19:01$1,000 a month, you think, "Well, it's
  518. 19:04cheap. Everyone's going to be so happy."
  519. 19:06But a cheap client still thinks $1,000
  520. 19:08is a lot of money. What you've done as
  521. 19:11an agency is you've chosen the wrong
  522. 19:13ICP. You've actually disqualified the
  523. 19:16right one who should pay you more. And
  524. 19:18now you've got an ICP who expects you to
  525. 19:20work your butt off for $12,000 a year
  526. 19:23when you could have been charging
  527. 19:24$12,000 a month for the same work to a
  528. 19:27different ICP. Higher paying clients are
  529. 19:28not nickel and dimming or looking for
  530. 19:30the cheapest version. They want the best
  531. 19:32use of the money that they invest and
  532. 19:34they would rather put in more for the
  533. 19:36promise of better results that you then
  534. 19:39deliver. and you can afford to deliver
  535. 19:40them. Cheaper tells people AI is going
  536. 19:42to do it all and too expensive can
  537. 19:44actually scare off good bit leads. But
  538. 19:46the default should always be to charge
  539. 19:49more, not less, and then to reinvest
  540. 19:52that money in becoming even more
  541. 19:54premium, as in delivering a better
  542. 19:56product. Now, I know that this is hard
  543. 19:58for founders who haven't closed at
  544. 19:59higher rates yet and who are scared of
  545. 20:01losing the leads that they have. Step
  546. 20:03number 11 is making sure everything a
  547. 20:06client sees before the call looks like a
  548. 20:08real agency, even if it's just you. I
  549. 20:10have a friend who built a multi-million
  550. 20:12dollar agency. Then used the cash to buy
  551. 20:14a bunch of businesses, became a
  552. 20:16billionaire from doing that, wrote a
  553. 20:18book. It's called Never Enough. He has
  554. 20:20been very open that when he started it
  555. 20:22was just him. So what did he do? He put
  556. 20:25pictures of his real friends on his
  557. 20:27agency website to make it look like a
  558. 20:29full team. You cannot put only yourself
  559. 20:32all over your website and expect people
  560. 20:34to believe you're an actual functioning
  561. 20:36agency. A photo of the founder in the
  562. 20:39hero section, especially that kind of
  563. 20:41cheap photo shoot where the photographer
  564. 20:43tells you to like look excited and jump.
  565. 20:45It's a freelancer move. It's not an
  566. 20:46agency move. Your website is really not
  567. 20:49the point. So, stop fiddling with it.
  568. 20:51Pay a real website developer for one
  569. 20:54small, simple three-page website done
  570. 20:56right once. Not with AI because AI looks
  571. 20:59horrible for an agency and makes it look
  572. 21:01like one person with AI is running the
  573. 21:04show. Look at the websites of agencies
  574. 21:06that are badass and just make a better
  575. 21:09version of that. Also, you do not need a
  576. 21:12gallery of work. You send people out to
  577. 21:14YouTube and Instagram and the only
  578. 21:16content on the site should help ChatGpt
  579. 21:20find you and recommend you like blog
  580. 21:22posts on what it costs to hire services
  581. 21:24like yours. What to expect when you're
  582. 21:26in an engagement, like you offer, what
  583. 21:28an ongoing engagement looks like, and
  584. 21:30how that moves into the next step.
  585. 21:32Written as a landing page, that's no
  586. 21:33good. Chat GPT reads that as a sales
  587. 21:35pitch. Instead, write it as a blog post
  588. 21:38and then post similar things on spaces
  589. 21:41like Medium. What is the order of
  590. 21:43operations for looking more premium so
  591. 21:45you can charge more? First, know your
  592. 21:47ICP. Second, know the results you will
  593. 21:49deliver to them that they value. Third,
  594. 21:52make sure the earliest places you show
  595. 21:54up in front of them make you look
  596. 21:55premium. And then worry about the call.
  597. 21:58That means don't buy a new microphone
  598. 22:00today to sound better on a sales call.
  599. 22:02That might never happen. And once you do
  600. 22:04get a lead and a client gets on that
  601. 22:06call, step 12 is making the call itself
  602. 22:09look as expensive as the service you're
  603. 22:11charging. When I was hiring a super
  604. 22:14premium agency, the person who took my
  605. 22:16sales calls was on a desk treadmill,
  606. 22:19walking the whole time, just like
  607. 22:21talking to me on Zoom while walking,
  608. 22:23getting his exercise in. I read that as
  609. 22:26someone disciplined enough to stay in
  610. 22:28shape and so busy he had to take sales
  611. 22:30calls while working out. To me, that
  612. 22:33read as premium. Now, your Zoom
  613. 22:35background and where you're actually
  614. 22:37taking calls is a huge part of how
  615. 22:39people experience you. Lighting matters
  616. 22:42most. Then clear everything out from
  617. 22:44behind you. So whatever is there is
  618. 22:47intentional even if it's a blank wall
  619. 22:49because people will get distracted by
  620. 22:51what's behind you and they will make
  621. 22:53judgments based on that. I also
  622. 22:55recommend for agencies that you use Zoom
  623. 22:57rather than Google Meets. Now this is
  624. 22:59because businesses that can afford Zoom
  625. 23:02typically do go ahead and get Zoom. So
  626. 23:05that reads as, hey, you're a brand
  627. 23:07that's already making money. You get the
  628. 23:08right tools. you guys must be really
  629. 23:10good at what you do. That's more premium
  630. 23:12to more premium clients. Also, take
  631. 23:15calls standing because sitting leads to
  632. 23:17slouching and slouching looks cheap. We
  633. 23:19don't want that. The goal is to look
  634. 23:21busy, but busy for long enough that you
  635. 23:24are still in control, not frantic, not
  636. 23:26chaotic, not running on your treadmill
  637. 23:28and sweating, but walking confidently as
  638. 23:30you're taking a sales call. So, once you
  639. 23:32have your ICP set, this is how you bring
  640. 23:34your brand to life for prospective
  641. 23:36clients so they pay you more money. and
  642. 23:38that is to match the signal that you are
  643. 23:40expensive. And finally, step number 13
  644. 23:43can both help you bring new clients in
  645. 23:46and keep them thinking about you long
  646. 23:48after they've started working with you.
  647. 23:50We're talking about differentiation,
  648. 23:52specifically unique mechanisms. Okay?
  649. 23:55So, I recommend to my leads and then
  650. 23:58they turn into clients a cheap $9 pair
  651. 24:01of Amazon like fashion glasses. You can
  652. 24:04buy a bunch for like 20 bucks. So, I
  653. 24:06grab these glasses and a black Sharpie.
  654. 24:09I give those to my lead and I teach them
  655. 24:13how to think about their lens. So, I'm
  656. 24:15coaching them how to think of their lens
  657. 24:17as a brand. Then, I get them to write
  658. 24:19with that Sharpie the new lens we've
  659. 24:21identified on the glasses. And I tell
  660. 24:23them, every time you create a marketing
  661. 24:25asset or you review someone else's work
  662. 24:27marketing your brand, put the glasses on
  663. 24:30and actually literally look at it
  664. 24:32through that lens. This is literally
  665. 24:35what I asked them to do. Now, whenever
  666. 24:37they see those glasses sitting there or
  667. 24:39whenever they put them on, they think of
  668. 24:41me. They think of how I helped them
  669. 24:43arrive at that lens of what I taught
  670. 24:45them. So, it keeps reinforcing myself in
  671. 24:48their world. And when a client books me
  672. 24:50to coach their whole team on branding, I
  673. 24:52can ship them a box of glasses and
  674. 24:54Sharpies for them each to hold on to for
  675. 24:57our sessions. This is part of what I
  676. 24:59call build a church not a trade school
  677. 25:01because a unique mechanism and a lens
  678. 25:04are something other agencies do not give
  679. 25:06their client. This is how you
  680. 25:08differentiate. Even when you get every
  681. 25:10other step right, you still need to
  682. 25:12differentiate as a brand. So find a
  683. 25:14unique mechanism to use in your own work
  684. 25:16and find a way to get it into your
  685. 25:18client's hands. It will make them
  686. 25:20stickier in your client's minds. Be sure
  687. 25:22to check out other videos on our channel
  688. 25:25because we cover this all over the place
  689. 25:27to give you more ideas how to do this.
  690. 25:29If you like this and you want to learn
  691. 25:30how to attract higher paying clients, go
  692. 25:32ahead and watch more of our videos. And
  693. 25:34if you're really serious about this,
  694. 25:36you're tired of wasting your time and
  695. 25:38money, go ahead and book a call for the
  696. 25:40big

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