How Selling Reviews With AI Changed My Life (My Exact System) — Transcript

Full transcript

1. 0:00A few years ago, my agency was doing
2. 0:01over $17,000 a month, but I was working
3. 0:03more than 10 hours a day saying yes to
4. 0:05anything my clients asked me to do. I
5. 0:07got sick of it and I cut the business
6. 0:09down to $4,600 a month, and I rebuilt
7. 0:11the whole entire business around one
8. 0:13service, helping local businesses get
9. 0:15Google reviews. In this video, I'll show
10. 0:17you why reviews changed the business,
11. 0:19how AI helped make the delivery
12. 0:20repeatable, and how I'd get the first
13. 0:22client if I had to start over again
14. 0:23today. If you don't know who I am, my
15. 0:25name is Clay Lawrence, founder of Review
16. 0:26Harvest. Here you can see last month,
17. 0:28this is our Stripe account, we did over
18. 0:29$66,000 and well over 40,000 of that was
19. 0:32just from helping local business owners
20. 0:33get reviews. For roughly 2 years, my
21. 0:35agency sold anything a local business
22. 0:37owner would pay me for. I would
23. 0:38literally sell something and I would go
24. 0:40home and learn how to do it on YouTube.
25. 0:41But after years of doing that, I was
26. 0:43spending 10 to 12 hours a day in
27. 0:44delivery for clients. I wasn't working
28. 0:46on my business, I was strictly just
29. 0:48fulfilling the work that I sold to them.
30. 0:50And so, around August of 2023, I hit my
31. 0:52breaking point. I was spending all my
32. 0:53time just working on my clients. I
33. 0:55didn't feel like I could sell any other
34. 0:56clients because if I did sell them, it
35. 0:58was going to sacrifice the results of my
36. 0:59existing clients. And I talked to my
37. 1:01wife, Carly, I said, "I got to change
38. 1:02something up. This is not going to
39. 1:03work." And she said, "What about that
40. 1:04review thing?" And at the time, all of
41. 1:06these clients I was doing work for, I'd
42. 1:08implemented a review system for. It was
43. 1:09just one small component of what I was
44. 1:11doing for them, but it only took an hour
45. 1:12or two to set up, and I was getting them
46. 1:14crazy results. I started slowly
47. 1:15transitioning all my agency services to
48. 1:17just helping those businesses get more
49. 1:19reviews, and it cut my revenue all the
50. 1:20way down from $17,000 a month to $4,600
51. 1:23a month. And while that sucked, I knew
52. 1:25it was a necessary step cuz I was not
53. 1:26going to be able to continue growing the
54. 1:27business in that messy agency, and I
55. 1:29finally had a scalable, repeatable
56. 1:31system that I could just copy and paste
57. 1:32and sell to hundreds or thousands of
58. 1:34businesses. One of the amazing things
59. 1:35about selling this review service is
60. 1:37that most local business owners know how
61. 1:38important reviews are. And if they
62. 1:40don't, you can just do a sample search.
63. 1:41You can see I did Houston locksmith
64. 1:42here, and you can show them these top
65. 1:44three organic businesses. All these
66. 1:45people up here, this is paid real
67. 1:46estate. These people are paying
68. 1:47thousands of dollars a month to Google
69. 1:49Ads, but these three businesses here get
70. 1:50the vast majority of the leads, and no
71. 1:52local business is going to rank up here
72. 1:54at the top of Google in a competitive
73. 1:55area without reviews. So, the offer went
74. 1:57from I'll help you do anything to very
75. 1:59concrete, very simple, I'd love to help
76. 2:01you get some more Google reviews to
77. 2:02start getting more customers on Google.
78. 2:03And the great news about this service is
79. 2:05that we can get a massive win for the
80. 2:06client up front by doing what we call a
81. 2:08review reactivation. So, most of these
82. 2:10business owners have a list of 500 or
83. 2:111,000 previous customers and we can use
84. 2:13that list and slowly message them with
85. 2:15our system to get them a bunch of
86. 2:16reviews in the first month or two of
87. 2:18working with us. You can see here, this
88. 2:19was a client when they started working
89. 2:20with us, they had 131 reviews. Good, but
90. 2:23not great. They weren't ranking
91. 2:24everywhere on Google. After working with
92. 2:25us now for over 2 years, you can see
93. 2:27they have over 610 reviews on Google.
94. 2:29And now when you do a search for water
95. 2:30filter companies near me, you can see
96. 2:32they're ranking up here at the top
97. 2:33organically with all of their reviews.
98. 2:35You can see now inside their HighLevel
99. 2:36sub-account in the tool we built called
100. 2:38Hey Segment, even just in the last 7
101. 2:40days they've gotten over 18 reviews. So,
102. 2:42that review reactivation is just the
103. 2:43beginning. You can get integrated into
104. 2:45their existing business or get them to
105. 2:46send you customers on a weekly or
106. 2:47monthly basis so you consistently get
107. 2:49them reviews for months and years to
108. 2:50come. You can see this business in
109. 2:52particular has paid us over $8,200 and
110. 2:54been a client for over 2 years. So, for
111. 2:56years I was using a snapshot and
112. 2:58automations in HighLevel to basically
113. 3:00duct tape this service directly in
114. 3:01HighLevel. And it works and you totally
115. 3:03can do it this way. You can see I
116. 3:04created a ad-hoc dashboard here. You
117. 3:06have to, you know, create your own
118. 3:07automations and add the contacts to the
119. 3:09contacts page here and get everything
120. 3:10integrated. Typically, you have to get
121. 3:12them to log into HighLevel and connect
122. 3:14their account. But, over time with A2P
123. 3:16and getting phone numbers getting harder
124. 3:18and harder, we decided to build out our
125. 3:19own system right inside of HighLevel so
126. 3:21it sits inside of their sub-account so
127. 3:23you can upsell them other services. And
128. 3:25it's called Hey Segment. So, you can see
129. 3:26if you scroll down here, we can see Hey
130. 3:27Segment. This takes client setup from
131. 3:29about an hour or 2 hours of manual
132. 3:31onboarding work inside of HighLevel and
133. 3:32getting them to log into HighLevel on a
134. 3:34Zoom call and connect everything. To now
135. 3:35we can literally to get started, we can
136. 3:36just send them an onboarding link and we
137. 3:38can set up their account in just 5 to 10
138. 3:39minutes inside of Hey Segment. It allows
139. 3:41you to connect your own custom SMS
140. 3:42provider so you don't have to go through
141. 3:44A2P approval every single time if you
142. 3:45don't want to. Make sure you check your
143. 3:47local SMS laws and regulations to
144. 3:49confirm you're allowed to run the the
145. 3:50that way. [music] So, now instead of all
146. 3:51that manual work and approval inside of
147. 3:53HighLevel, you can just click into
148. 3:54HeySummit, you can click on onboard a
149. 3:56business, you can type in the business
150. 3:58owner's email, let's just put a demo
151. 3:59email in here, say Joe Schmo, put their
152. 4:02name in, put their business name in, and
153. 4:04you can put their phone number in if you
154. 4:05want to. One thing that we do for our
155. 4:07clients at Review Harvest, and you can
156. 4:08do this natively inside of HeySummit, is
157. 4:10we send out personalized image review
158. 4:12requests. So, if we go into HeySummit,
159. 4:13we click on personalized image right
160. 4:14here in the subaccount, we can see
161. 4:16instead of just sending out a boring
162. 4:17text or email, we upload a photo from
163. 4:19their team, a photo of their business
164. 4:21owner, whatever it is, and we can
165. 4:22auto-populate the customer's name on
166. 4:24this image and text this out. So, that
167. 4:25they get a much higher review conversion
168. 4:27rate, it gets their customer's
169. 4:28attention, they immediately know who's
170. 4:29messaging them and why. And so, right
171. 4:31here when you're sending an onboarding
172. 4:32link, you can add a sample personalized
173. 4:34image, so I'll just add my face here for
174. 4:35now. And when you click on create link,
175. 4:37and so what this will do is it'll
176. 4:38automatically email them this link, and
177. 4:40when you open up this link, they can
178. 4:41just click here to connect their Google
179. 4:42Business Profile, they can choose what
180. 4:44Gmail account manages their Google
181. 4:45Business Profile, and click on continue.
182. 4:47From there, they can choose their
183. 4:47business that the Gmail has access to,
184. 4:49we'll just choose this business for now.
185. 4:50They can either upload their own
186. 4:52personalized image, and they can just do
187. 4:53all this directly from their phone, or
188. 4:55they can choose the photo that you
189. 4:56uploaded as a recommendation. You can
190. 4:57click on finish setup. So, now inside of
191. 4:59HeySummit, you can see that all four
192. 5:00steps have been complete, they've
193. 5:02onboarded, and you can click on create a
194. 5:03new business. So, now we pretty much
195. 5:04have almost everything we need to go
196. 5:06ahead and launch this review
197. 5:07reactivation. So, when we were
198. 5:08onboarding clients the old way, we
199. 5:09needed a 30- to 45-minute onboarding
200. 5:11call just to typically get connected to
201. 5:12their Google Business Profile and get
202. 5:14access to what we needed to to launch
203. 5:15that review reactivation campaign. Now,
204. 5:17just texting and emailing them that
205. 5:18link, they can onboard directly from
206. 5:19their phone, and we can go ahead and
207. 5:21start the review reactivation before we
208. 5:22even book the onboarding call. So, now
209. 5:24you've created the business, you want to
210. 5:25go ahead and set up the defaults. So,
211. 5:26let's go to messaging here. Typically,
212. 5:28there's a lot of complicated workflows
213. 5:29and stuff that you have to use in A2P
214. 5:31approval, all sorts of stuff. If you
215. 5:32click on messaging and you click on
216. 5:33senders right here, you can go ahead and
217. 5:35just choose if you have a custom SMS
218. 5:36provider, you can just choose the
219. 5:37numbers that you have available. If you
220. 5:38have a custom email provider, you can
221. 5:40connect the email provider here as well.
222. 5:41And then, since you're integrated with
223. 5:42GoHighLevel, you can just use your
224. 5:44sending domain inside of GoHighLevel, so
225. 5:45let's just go ahead and say Joe's
226. 5:47Plumbing, and then you use that sending
227. 5:49domain, so r.reviewharvest.com.
228. 5:52That's the domain that we use to send
229. 5:54our emails inside of HighLevel. We set
230. 5:55up at our agency level, and so you can
231. 5:56just onboard and verify that email here.
232. 5:58So, you can see it's sending email
233. 5:59there, making sure that email system
234. 6:01works. So, now we have an email to send
235. 6:02a review request from, and phone numbers
236. 6:04to send a review request from in less
237. 6:05than a few minutes. So, we go back to
238. 6:07messaging, and we click on destinations.
239. 6:08This is basically what's the link that
240. 6:10we're going to send out in these texts
241. 6:11and emails. So, you can add your own
242. 6:13link in here. So, it says like Review
243. 6:14Harvest that's the name of our business,
244. 6:16but you can add your own in here. So, if
245. 6:17yours is like Review Blast, or Local
246. 6:19Marketing Pro, or something like that,
247. 6:20you can add your own domain in here, or
248. 6:22you can use one of our gray label
249. 6:23domains and just add these to the text
250. 6:25messages. From there, you can decide
251. 6:26whether you want to send them to Google
252. 6:27or a custom link. If you want to get
253. 6:28Facebook reviews or something like that.
254. 6:30So, then if you scroll down a little
255. 6:31bit, you can see what happens after they
256. 6:32click the link. Do you want to take them
257. 6:33straight to leave a Google review? So,
258. 6:35this will get the highest conversion
259. 6:36rate, it'll get you the most amount of
260. 6:37reviews. But, if you have somebody
261. 6:38that's really concerned about negative
262. 6:39reviews, you can click on ask how it
263. 6:40went first. It's like a review filter
264. 6:42page. So, if they said it didn't go
265. 6:43well, then it'll take them to an
266. 6:44internal page internal feedback instead
267. 6:46of directing them directly to Google.
268. 6:47So, this is technically against Google's
269. 6:49terms of service, but Google doesn't
270. 6:50really govern this, and so if you do set
271. 6:52this up for your client, I just
272. 6:53recommend you letting them know, "Hey,
273. 6:54this is technically against our terms of
274. 6:55service." Nothing pretty much ever
275. 6:56happens, and so it's really up to you
276. 6:58what you want to do. If you want to set
277. 6:59up the review filter page, you can click
278. 7:00on the link theme here, and you can edit
279. 7:02how this looks. So, we have the faces,
280. 7:04we have stars. I recommend using faces
281. 7:06or stars, and then you can change the
282. 7:07colors and stuff to match their
283. 7:08business. From there, if you scroll
284. 7:09down, you want to click on review
285. 7:10request messages. So, by default, what
286. 7:12we recommend is using smart messaging.
287. 7:14So, if you just click on turn on smart
288. 7:16messaging there. Smart messaging is
289. 7:17basically saying, "Hey, at Hey Segment
290. 7:18and Review Harvest, we sent out millions
291. 7:20of review requests, so we have really
292. 7:21good data as what's the best message to
293. 7:23send, what's the best follow-up cadence,
294. 7:24all that sort of stuff." So, leaving
295. 7:25this on will confirm you get a really
296. 7:27solid review conversion rate. But, if
297. 7:28you want to customize the messages, you
298. 7:30click on write my own messages here, and
299. 7:31you can customize each and every review
300. 7:32request and follow-up. If we click back
301. 7:34to messaging here, you can go to email
302. 7:35template. You're able to adjust the
303. 7:37email template. We recommend plain text,
304. 7:39that's what's going to get the highest
305. 7:40conversion rate and land in the inbox
306. 7:41the most. And so, if you scroll down to
307. 7:42delivery settings here, this is
308. 7:43basically where you say what gets sent
309. 7:45out and when. So, do you want texts and
310. 7:46emails? You can just leave those turned
311. 7:48on. How long do you want to wait to send
312. 7:49out a review request once we get
313. 7:51customers' information? The sending
314. 7:52window, so set the time zone and you
315. 7:54want to send from like 10:00 a.m. to
316. 7:556:00 p.m. or something like that. We
317. 7:56recommend two days between messages. It
318. 7:58doesn't hurt your conversion rate. And
319. 7:59if you're messaging every day over and
320. 8:00over and over again, um it can like show
321. 8:02some spam stuff to carriers. So, we
322. 8:04recommend two days between messages. And
323. 8:05then you can set your sending limits.
324. 8:06So, do you want to limit how many review
325. 8:08requests go out per day? A reason to do
326. 8:09this would be like you want to drip this
327. 8:11review reactivation out over two months,
328. 8:13so it comes in slowly and they're still
329. 8:14getting reviews and they're still happy
330. 8:15two months down the line. Maybe if they
331. 8:16don't have a lot of new contacts coming
332. 8:18in, you want to do the review
333. 8:19reactivation slowly. That would be
334. 8:20adjusting this returning contacts, this
335. 8:22reactivation, down to like a lower
336. 8:24number. So, if they have like 500
337. 8:25contacts that you want to reactivate,
338. 8:26you set it to 10 review reactivation
339. 8:28requests per day, then that'll go out
340. 8:29over 50 days. And then new contacts is
341. 8:31like if they get new contacts flowing
342. 8:32into the system every day just cuz they
343. 8:34completed a job, how many review
344. 8:35requests do you want to send? So, you
345. 8:36can change those numbers there. And then
346. 8:38re-engagement is basically like if they
347. 8:39already were requested a review and went
348. 8:41through the sequence and then didn't
349. 8:42leave a review, do you want them to be
350. 8:44able to be asked to leave a review
351. 8:45request again in the future if they're
352. 8:46added to the system? So, I recommend
353. 8:47keeping that turned on. And then lastly,
354. 8:49you can see the personalized images. I
355. 8:50recommend having that turned on as well,
356. 8:52unless multimedia messages, like images
357. 8:54with photos, are really expensive in
358. 8:55your area, then you could turn that off
359. 8:56if you like. From there, you just want
360. 8:58to click on personalize image.
361. 8:59Obviously, you'd want this photo to be a
362. 9:00photo of the business owner, but you can
363. 9:01go ahead and move where this name is.
364. 9:03You can adjust your powered by logo, and
365. 9:05you can change the size and the font and
366. 9:06all the stuff on the personalized image.
367. 9:08From there, click on reviews, and you'll
368. 9:09click on settings, and make sure to turn
369. 9:11on automated review response. That way
370. 9:12we can automatically respond to all the
371. 9:14reviews for your business, so they don't
372. 9:15have to. You can even come in here and
373. 9:16click on add examples, and you'll see
374. 9:18all the old reviews and review responses
375. 9:20from this client's Google Business
376. 9:21Profile, and you can add those as like
377. 9:23the voice of the AI to kind of adjust
378. 9:24what it sounds like. And we'll even link
379. 9:26contacts to the reviews. So, if you've
380. 9:28ever gotten reviews in HighLevel, it
381. 9:29doesn't match the review from Google to
382. 9:30the person that left the review. It
383. 9:32creates a new contact, and you can't
384. 9:33really connect the two. And so, what we
385. 9:35do is we automatically connect and we
386. 9:36send that data back into the high level
387. 9:37sub account. And then whether the
388. 9:38contacts are already in their high level
389. 9:40sub account or you want to upload
390. 9:41contacts manually inside of their high
391. 9:43level business here, either way works.
392. 9:44Contacts will start flowing through,
393. 9:46they'll start getting review requests,
394. 9:47and you're done. That's literally how
395. 9:48easy it is to set up a review
396. 9:49reactivation campaign. The only other
397. 9:51thing here is you want to set up a CRM
398. 9:52integration with the business so that
399. 9:54they do use a software to run their
400. 9:55business on a daily basis, you're
401. 9:56automatically getting those customers. I
402. 9:58plenty other videos on my channel about
403. 10:00how to do a CRM integration. We also
404. 10:01have really nice notifications in here.
405. 10:02So if you click on settings and you
406. 10:04click on notifications, you can see if a
407. 10:06Google Business Profile disconnects, we
408. 10:07automatically send an email to the
409. 10:08customer so they can reconnect it. So
410. 10:10typically in high level, we'd have a lot
411. 10:11of Google Business Profiles silently
412. 10:13disconnect and we wouldn't know until
413. 10:14clients were frustrated not getting
414. 10:16reviews, we weren't responding to
415. 10:17reviews, and so we'd lose clients over
416. 10:19it, right? Also, if a customer leaves
417. 10:20private feedback on that review filter
418. 10:22page, you can have that automatically
419. 10:23emailed to the business owner as well so
420. 10:25they can handle it. And then lastly,
421. 10:26this is one of my favorite
422. 10:27notifications, contact activity. So if
423. 10:29they don't upload more than one contact
424. 10:31every 14 days or whatever setting you
425. 10:33want to set it to, we'll automatically
426. 10:34email the business owner that they're
427. 10:35not getting enough contacts and they
428. 10:37need to upload more contacts or you need
429. 10:38to fix the CRM integration. This is
430. 10:40great for people that don't have a CRM
431. 10:41and told you they'd upload contacts
432. 10:42manually on a weekly or monthly basis.
433. 10:44This keeps them in check. And then I
434. 10:46think most importantly, now in the
435. 10:47account level of Hey Segment, you have
436. 10:49this group view where you can see all
437. 10:50the businesses you've onboarded. You can
438. 10:51see what issues they're having, you
439. 10:53know, is have their Google Business
440. 10:54Profile disconnected? Do they not have
441. 10:56an image? Are review requests not going
442. 10:58out? Are they not uploading contacts?
443. 10:59Are they not getting reviews? And so you
444. 11:00can manage all of this from one
445. 11:02dashboard here. You just don't have
446. 11:04something like that in high level in the
447. 11:05sub account view. And so it could get
448. 11:06really messy when we're trying to run
449. 11:08hundreds and hundreds of clients
450. 11:09directly through high level. But the
451. 11:10amazing part about all this is that if
452. 11:12you upsell websites, you upsell lead
453. 11:13follow-up, AI agents, whatever you're
454. 11:15doing, this still sits directly inside
455. 11:17their high level sub account. And so you
456. 11:18can see down here at Hey Segment, all
457. 11:20the information, everything sits
458. 11:21directly in here. Contacts flow back and
459. 11:22forth, and so you can easily upsell them
460. 11:24on other services inside of high level.
461. 11:26If you want to build this out inside
462. 11:27high level, my link is down below in the
463. 11:28description. Starting an account or
464. 11:30upgrading to the next level get you into
465. 11:31my paid high level house community for
466. 11:33free. In that community, I have weekly
467. 11:34coaching calls, I have templates, I show
468. 11:36you the account setup, and I have dozens
469. 11:37of other five-click trainings to make
470. 11:39sure you don't miss a single step. But,
471. 11:40do that after the video cuz first I want
472. 11:41to show you exactly how I'd get my first
473. 11:43review client today if I had to start
474. 11:45over. Getting your first couple clients
475. 11:46is always the hardest by far, but after
476. 11:48you get your first five, everything gets
477. 11:50easier from there. So, what I recommend
478. 11:51to most beginners is do your first
479. 11:53couple clients for free. You can set
480. 11:54these clients' accounts up really
481. 11:55quickly. You can get case studies and
482. 11:57testimonials that'll make it easier to
483. 11:58sell your future clients. So, the place
484. 12:00I always recommend getting your first
485. 12:02client is from your warm network. People
486. 12:03that already know, like, and trust you.
487. 12:05It's going to be your family members,
488. 12:06your friends, anybody in your phone
489. 12:07contacts, anybody that follows you on
490. 12:09Instagram and Facebook. And so, I sent
491. 12:10this message out to all my phone
492. 12:12contacts when I was just starting out,
493. 12:13and it's basically just saying, "Hey,
494. 12:14their name, I'm starting this new thing
495. 12:16where I help local businesses get Google
496. 12:17reviews so that they can get more
497. 12:19customers from Google. I'm setting up
498. 12:21the first couple businesses for free
499. 12:22just to get feedback. Do you know any
500. 12:24business owners who'd be interested?"
501. 12:25When you sit them down, explain to them
502. 12:27the review reactivation. Hey, "You've
503. 12:28got 500 customers that you've already
504. 12:30earned a review from. It's just about
505. 12:31letting us go out there and get them.
506. 12:33Typically, on this review reactivation,
507. 12:34we can get anywhere from 10 to 15% of
508. 12:36their previous customers to leave a
509. 12:37review. So, what you can do is you can
510. 12:39pull up the search on Google, and you
511. 12:40can say, "Hey, I'm looking you up. I'm
512. 12:42not seeing you here in the top three.
513. 12:43And so, if you had 50, 60, 100 more
514. 12:46reviews in the next couple months, do
515. 12:48you think you'd be more likely to show
516. 12:49up here at the top of Google?" This
517. 12:50review reactivation gets your foot in
518. 12:51the door and gives them a big win up
519. 12:53front. At Review Harvest, we charge
520. 12:54anywhere from 100 to about 279 per month
521. 12:57for this type of service depending on
522. 12:58the size of the business. And a lot of
523. 13:00times, after that review reactivation
524. 13:01and getting them a big win up front,
525. 13:03they'll just start to pay your service
526. 13:04like a utility bill cuz they know how
527. 13:05important reviews are and how much
528. 13:07they're required to start ranking higher
529. 13:08on Google. And if for some reason you
530. 13:10exhausted your local network of
531. 13:12Instagram followers and contacts in your
532. 13:13phone, then what I recommend is reaching
533. 13:15out to local business owners in your
534. 13:16area. I've got dozens of videos on my
535. 13:18channel how to get your first clients,
536. 13:19but in the beginning, if you start
537. 13:21reaching out to people locally, you can
538. 13:22sit next to them face-to-face, you can
539. 13:23buy them coffee, and it's just so much
540. 13:25easier to get your first reps. It's like
541. 13:26playing this marketing agency game on
542. 13:28easy mode. But now, after you set up
543. 13:30some clients, you've gotten some case
544. 13:31studies, you've gotten reviews coming in
545. 13:33from these businesses, it's the perfect
546. 13:34time to upsell them your other services
547. 13:36of websites, AI agents, automations,
548. 13:38whatever else you're selling inside of
549. 13:39HighLevel or your marketing agency. They
550. 13:41already know, like, and trust you, and
551. 13:42very, very few local business owners
552. 13:44have had an experience of somebody
553. 13:46selling them saying, "Hey, I'm going to
554. 13:47get you more reviews." and then
555. 13:48providing that result and providing it
556. 13:50quickly. And so, since they've never
557. 13:51really had that sort of experience with
558. 13:53a marketing agency before, they will
559. 13:54love you and ask you what else you do.
560. 13:56So, about 16 months ago, I got with a
561. 13:57developer and I needed these sort of
562. 13:59tools. I needed to be able to connect to
563. 14:01custom SMS provider so I didn't have to
564. 14:02go through A2P verification. I needed an
565. 14:04onboarding link. I needed simple
566. 14:06reporting and simple metrics. And I
567. 14:07needed to be able to manage all my
568. 14:08clients like an admin dashboard where I
569. 14:10could see everything and know what
570. 14:11clients were likely to churn. And so,
571. 14:13over the last 16 months, we've been
572. 14:14building out this tooling for Review
573. 14:16Harvest, and now Hay Segment is that's
574. 14:18just giving that to you in the form of a
575. 14:19HighLevel app that sits directly inside
576. 14:21of your sub accounts. Now, instead of
577. 14:23getting your clients to like log in to
578. 14:24HighLevel and figure out how to upload a
579. 14:26CSV file, you can just click on uploads
580. 14:28in their business in Hay Segment. You
581. 14:29can click on send upload link and it
582. 14:30just goes ahead and automatically emails
583. 14:32them a link to upload contacts. No login
584. 14:34required. They upload a CSV file and it
585. 14:37automatically matches the columns on the
586. 14:38spreadsheet with AI. So, phone number,
587. 14:40email, first name, those can all be
588. 14:41matched automatically. And if a client
589. 14:43ever asked for a report or to see what
590. 14:45was going out, you had to give them
591. 14:46access to HighLevel and it's
592. 14:47overwhelming. There's AI agent this, AI
593. 14:49summer this, pipelines, opportunities.
594. 14:51They're like, "Hey, I thought you were
595. 14:52just doing reviews." So, we solved that
596. 14:53problem by creating a custom white label
597. 14:55login for them. So, you can see, this is
598. 14:56a portal that your client can see. They
599. 14:58can come in here, they can adjust their
600. 14:59personalized images, they can adjust
601. 15:01their messaging, they can review all the
602. 15:02metrics to see what click-through rate
603. 15:03they're getting, what percentage of
604. 15:04people are leaving a review, what's the
605. 15:06sending activity like. And so, it's a
606. 15:07very clean, very simple dashboard that
607. 15:09fits with exactly what you're selling.
608. 15:11And unfortunately, it's still not just
609. 15:12clicking a few buttons and it's done.
610. 15:14But instead of 2 hours of admin work for
611. 15:16you or your VA, now it's just 15
612. 15:18minutes. And now that onboarding clients
613. 15:19is so much easier, you can spend all of
614. 15:21that extra time into sales and marketing
615. 15:23because I've still had to personally
616. 15:25close over a thousand local business
617. 15:27owners on a Zoom call in the past couple
618. 15:29of years. And that is a full contact
619. 15:31sport. That takes time, dedication,
620. 15:32consistency, and it's not easy. So, if
621. 15:34you're just getting started or you are
622. 15:36running that agency that's doing
623. 15:37everything for everybody and it feels
624. 15:38super messy and you're spending all of
625. 15:40your time in client delivery, I would
626. 15:41encourage you to look into this model
627. 15:43and start trying to run it for some of
628. 15:44your clients. But know, for about a
629. 15:46year, I was below that $17,000 a month.
630. 15:48It took me almost a year to build it all
631. 15:50the way back up to $17,000 a month. But
632. 15:52once I got to 17, 20, 30, 40K per month,
633. 15:55it was a completely different business.
634. 15:57Cuz now I'm making that sort of money
635. 15:59and I can literally run the business
636. 16:00just by responding to about 30 minutes
637. 16:01of support emails per day. There's no
638. 16:03ongoing delivery. It's a set it and
639. 16:05forget it system. So, just keeping your
640. 16:06clients happy is all that's required to
641. 16:07run the business on the day-to-day.
642. 16:09Obviously, trying to grow the business
643. 16:10with ads and sales and marketing is a
644. 16:12whole 'nother thing. But now you'll
645. 16:13actually have the time to do that. And
646. 16:14so, I was able to grow that all the way
647. 16:15up to $40,000 a month just helping local
648. 16:17business owners get reviews. In the last
649. 16:19four or five months, we've added on
650. 16:20websites and local SEO as a service. So,
651. 16:22that's been a big part of our growth up
652. 16:23to over [snorts] $66,000 a month. So,
653. 16:25all I ask for you today is to start
654. 16:26sending out some texts and emails to
655. 16:28your warm network to try and get your
656. 16:29first client. If you want to see every
657. 16:31part of running this business inside a
658. 16:32real high-level account in a complete
659. 16:34step-by-step walk-through where I show
660. 16:35the one-time account setup, client
661. 16:37onboarding, messaging, contact imports,
662. 16:39review matching, review replies, and
663. 16:41reporting, watch this next video here to
664. 16:43build it with me.