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How One Of The World's Busiest Ports Operates - Industrious - Documentary — Transcript

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0:11a 21st century megaport
0:14handling ships of every shape and size
0:17everybody's rush rush rush rush thank
0:19you the ship has to fail by five
0:25thousands of people park over there
0:27operating one of the most complicated
0:29collections of heavy equipment
0:30on the planet about to get hit here all
0:33must work in perfect harmony
0:35somebody goal or the smallest problem
0:38you got some luggage coming at us we'll
0:40turn into a global headache
0:42it's really important that we get out on
0:44time to stay afloat around here
0:46you must be industrious
1:07[Music]
1:14[Music]
1:23and then
1:27[Music]
1:35the port of vancouver is the end of the
1:37line for thousands of miles of road
1:40rail and pipelines it's the last north
1:43american stop before
1:44asia if there is a problem in this
1:47complicated network
1:48that slows the flow of cargo the ripple
1:51effects will be felt around the world
1:56the port is made up of 28 terminals
2:00covering 400 miles of shoreline
2:03employing 40 000 people
2:05[Music]
2:07and it's about to be a very busy day
2:12at the coal terminal two vessels are
2:14already at the dock
2:16downtown they are getting ready for a
2:18container ship
2:19and two cruise ships that should arrive
2:21over the next few hours
2:25down on the river they're loading a log
2:28ship and waiting for an auto carrier to
2:30arrive with a full load of brand new
2:32cars
2:35like most deep water ports it was here
2:38before the city
2:40the chief architect is mother nature
2:43creating the perfect conditions for a
2:45port
2:47steep mountains plunging into the ocean
2:49allows ships to tie up close to shore
2:52without hitting bottom
2:56with 4 000 ships cruising in and out of
2:59the port every year
3:00knowing who goes where and when is a big
3:03job
3:04that starts with the equivalent of an
3:07airport control tower
3:12the maritime controllers have a bird's
3:13eye view of the main protected harbor
3:16and what they can't see through their
3:18windows they monitor with dozens of
3:20cameras
3:21and radar stations that cover every inch
3:24of the port
3:29before a ship can enter the control zone
3:31they must first contact the control
3:33tower by radio norwegian sunbank for
3:35trafficking
3:36the vessels are guided to parking spots
3:38in the middle of the harbor
3:39until a terminal is ready for them the
3:41norwegian sun is off brainerd
3:43but for most ships the goal is to get in
3:46and out of port as
3:47quickly as possible avoiding the parking
3:49lot
3:50and heading straight to the terminals
3:52[Music]
3:58for the past two weeks the yangming
4:01south
4:02has pounded her way across the north
4:04pacific
4:06on board asian made goods thank you
4:09everything from kitchen sinks to car
4:12stereos
4:14all packed into the 1700 containers
4:18[Music]
4:20twice a month this ship crosses the
4:22pacific
4:24when it arrives on this trip just off of
4:26north america
4:27it's the middle of the night and the
4:30start
4:30of the most dangerous part of its
4:33journey go around now
4:34and uh stop engines for boarding please
4:37okay
4:37the coast here is a navigator's
4:40nightmare
4:41rocks shoals and vicious currents
4:46safety first to help keep the yangming
4:49south
4:49safe local navigation pilot larry wilson
4:52is sent aboard he must transfer from a
4:56pilot vessel
4:58to a four-story tall rope ladder
5:01a slip up here could cost him his life
5:05worldwide over the past three years
5:08there have been over a dozen pilots
5:09killed
5:10by falling off the pilot ladder
5:16the yangming south has survived wicked
5:18pacific storms
5:19that threatened to knock her off
5:20schedule it's now up to larry
5:24to make sure she survives the last leg
5:26of her voyage
5:27the ship will be approaching first
5:29narrows at 5 15
5:32and we'll have 1.4 knots of flood tide
5:34behind us
5:39[Music]
5:49the challenge now is to get her slowed
5:51down we're doing
5:52almost nine knots with a tie behind us
5:54we've got 45 000 tons of ship
5:56stuff engine we're uh just about half a
5:59mile from the dock
6:00under the bridge they still need to get
6:02to the terminal son spirit of the eight
6:04let's switch down to 15.
6:09tugs at either end either into the dock
6:13a little white mark on the dock this
6:15side of the containers that's our
6:17bridge mark basically a parking spot
6:20that will allow
6:21cranes and big equipment to access the
6:23containers
6:24if you get too close let me know uh
6:28stop stop
6:35two weeks eight hours and 27 minutes
6:38after leaving asia
6:39the yangming south is secured we call
6:42containers cans
6:44on this ship there's probably 3 000 cans
6:46total if it's fully loaded
6:49the ship is now in the hands of the
6:51container terminals
6:53carrie liggy
6:56there's huge consequences if we don't do
6:58the job that we're supposed to do
7:00and our responsibility is to get it out
7:01within the time that we have allotted to
7:03get it on to its next protocol
7:07with just eight hours to move 340
7:09containers
7:10off the ship and load 200 new cans the
7:13terminal
7:14must run with precision and so as far as
7:16we're concerned we can be able to handle
7:17that cargo
7:18the movement of each container is
7:20coordinated in the central control room
7:23these guys are the guys that are
7:25watching the day-to-day operations
7:26they've got the technology that monitors
7:28everything that we're doing out there
7:31[Music]
7:34the stars of the show are the three
7:37gantry cranes
7:39each more than 10 stories tall
7:42their long arms can reach across the
7:44widest ships
7:46in the world
7:47[Music]
7:51for the crane operators success is
7:54measured and moves per four-hour shift
8:01each one of these containers can weigh
8:03as much as 50 tons
8:05and could be worth millions of dollars
8:08to make the departure deadline
8:12crane has less than a minute per
8:13container to lift
8:16swing and drop
8:20540 moves are planned for the yang ming
8:23south today
8:24but there is already a potential problem
8:27the weather forecast at the port
8:29is calling for high winds
8:32the sirens will go off and it'll start
8:34beeping when the wind
8:36gusts goes over you know 35 miles an
8:38hour
8:40too much wind could send the container
8:42swinging or worse spinning
8:44making it impossible to lift and lower
8:47onto the trucks
8:49if the wind gets any stronger the
8:51terminal will shut down
8:53a delay that will cost big time and big
8:58money
9:00this morning
9:06meanwhile several miles south the
9:09maritime controllers have just closed a
9:12section of river
9:14a giant log barge is leaning heavily to
9:16one side
9:18it looks serious but around here
9:22looks can be deceiving all right
9:25this is actually a good thing whenever
9:28you're ready
9:29in fact the self-unloading log barge is
9:32about to knock 12 hours off the loading
9:34process
9:35of the mv kenzui
9:37[Music]
9:38it's a fair bit of boredom and
9:41preparation
9:41followed by seconds of terror tanks on
9:44one side of the barge are filling up
9:46with water
9:47causing it to list ah it's gonna go
9:50pretty fast
9:52eventually the logs will let go
9:55and spill into the water
10:04[Music]
10:05that was a good one the bars went over
10:06pretty far another great day at the port
10:11with the load in the water small tugs
10:14start moving logs around
10:16sorting them by size and tight once the
10:19logs hit the water
10:20they're bundled up they're bagged in a
10:22boom and then the
10:24tug company brings them down alongside
10:26the ship
10:33it's up to scott petrie to make sure the
10:36ship is loaded correctly
10:38hey gary there's movement up a bit on
10:40the tour
10:41the customer in japan wants only certain
10:43sizes
10:44and certain species of logs so it's
10:47level
10:49okay move up a little bit
10:50[Music]
10:55i'm about to get hit here there we go oh
10:58we're okay
10:59that's okay gary you missed me
11:02[Music]
11:05if this looks dangerous it is
11:09you can crush somebody really easily
11:10right each one of those bundles swinging
11:13through the air
11:14weighs as much as a rail car keep going
11:18if one of the cables lets go the logs
11:21will spill
11:22everywhere you're okay gary scott can't
11:25afford to waste time
11:26but he can't afford to rush and put
11:28lives in danger
11:30[Music]
11:35back downtown a half dozen ships are
11:38parked and waiting to dock
11:40a cruise ship is heading to its terminal
11:43and the yangming
11:44south is already well into its day at
11:46the container terminal
11:49earlier wind was threatening to shut
11:52down the loading
11:53but for now the cranes are still
11:56swinging
11:56[Applause]
11:57the wind speeds have dropped off and the
11:59pace on the dock
12:00has been cranked up
12:04the giant cranes are moved on rails up
12:06the terminal
12:07to reach new stacks of containers and
12:10just when things look like they are
12:12running perfectly
12:13we've got a whole track record coming in
12:15carrie is about to get hit
12:16with a new problem all we have is cn
12:19cargo on
12:20on site and we got to get it on the rail
12:24the railway is supposed to send a new
12:26train here every four hours
12:28but this morning a problem on the line
12:31means those cars didn't show up
12:33carrie must now scramble to keep up if
12:36that rail car doesn't get to us in time
12:38we can't load it to the ship
12:40and the same responsibility applies to
12:42us if we don't get that container off
12:43that ship
12:44and onto that rail car that could mean
12:46that that container doesn't get to its
12:48destination when it's required
12:49in terms of time
12:52the ship's departure time is in jeopardy
12:56the captain may now face a tough choice
13:00wait for the missing cargo or leave
13:03without it
13:06at the container terminal half the load
13:09is off the ship
13:11strong winds that could have shut the
13:12terminal down
13:14are no longer an issue but a new problem
13:18has cropped up the yangming south has
13:21been in port now for almost six hours
13:24it's scheduled to leave in two hours
13:26[Music]
13:28cargo has been arriving by truck all
13:30afternoon
13:31but a problem on the main rail link into
13:33the port has choked off
13:34train traffic and then we just ran out
13:36of cargo the crew at the terminal is
13:38worried
13:39containers bound for the yangming south
13:42may be stuck on a rail siding somewhere
13:44malfunctioned with the railways engine
13:47offsite here
13:48it could delay the ship's departure but
13:51when the crew
13:52checks the loading plan they catch a
13:54lucky break
13:56none of the containers on the broken
13:58down train were bound for the yang ming
14:01the ship in tomorrow does need those
14:03containers
14:04kerry has a little breathing room but he
14:08still needs that train problem
14:09fixed fast so looking at 20 30 finish
14:12and sailing at 2100
14:13okay when the departure time does roll
14:17around
14:18the yangming is still at the dock the
14:21gantry cranes are still going strong
14:24but kerry isn't upset the ship's captain
14:27has been asked if he wants to take on
14:29some extra last-minute cargo
14:31a process that should take about four
14:34hours
14:35it's not uncommon for us to have a
14:36situation where the customer
14:38has an opportunity to load extra cargo
14:41extra cargo is extra revenue for them
14:43it's extra revenue for us
14:46back at the logging terminal the money
14:48man is paul gallant
14:51he's also trying to squeeze as much
14:53cargo on his ship
14:55as possible i'll talk to the mate yeah
14:57wasted space on a vessel
14:59is wasted money as the eyes and ears of
15:03the asian company he's delivering to
15:06if there's a problem or a delay paul
15:09needs to know about it the customer
15:13expects us to get it
15:14in and out as quickly and as efficiently
15:16as possible
15:18keeping the logs moving quickly from the
15:20river to one of the ship's five holds
15:22will keep the mv kansui on schedule
15:28it all hinges on the crane operator the
15:31crane driver can't see down to the water
15:34side i have to take my signals from
15:36my foreman it makes it real difficult
15:39sometimes
15:40[Music]
15:42and then when it comes into the hatch
15:44the hatch foreman takes over
15:46and stows the cargo so he'll actually uh
15:48tell the crane driver where to put it
15:50and
15:51signal to him how to put it in the hatch
15:54once in the ship
15:55bundles need to be released
15:58and the load needs to settle go down the
16:01hatch with the ratchet cutters
16:04and we cut every band
16:07the holds are filling up but the mv
16:09kenzui
16:10isn't even close to being fully loaded
16:13to close the hatch covers and then we go
16:15on top
16:16and these lids here will close down and
16:18then they raise these
16:19popsicle statues here so they act as a
16:21wall for the on-deck cargo
16:23and then we'll go right off right up to
16:25the bottom of the crane the shipping
16:26company
16:27wants to take as much cargo as possible
16:30so
16:30nearly half the load will be stacked on
16:34deck
16:37[Music]
16:45no two loads are the same this is where
16:48experience
16:49comes in you know we're starting to get
16:50a port list two top heavy
16:53and the ship could capsize at sea paul
16:57needs to be ready to fix any problems
16:59fast
16:59come on boys keep pulling the slack up
17:01let's go
17:05the mv kenzui is nearly ready to sail
17:08one more tony then come on get the
17:11lashing block we gotta get that off
17:14the crew has managed to squeeze on a
17:15pretty big load but before she can leave
17:18the dock
17:18the ship must get approval from the
17:20coast guard
17:23so one and two are fully lashed with
17:25chain and everything they're starting to
17:26catwalk in the forward
17:28and you can see they're just pulling the
17:29foot wires here on three hatch
17:31unless i find the ship safe i will not
17:33let her see it's kind of stressful for
17:35me right now because i'm worried about
17:36getting the ship out on time
17:38we got another one coming in right
17:39behind it
17:41if the coast guard doesn't approve the
17:43way the ship has been loaded
17:44logs will need to be removed it's just
17:47something i don't even want to
17:48contemplate
17:49ready to go okay any time tim
17:53the coast guard will check stability of
17:55the ship with something called
17:57a roll test get it rocking
18:01an on-board crane lures a bundle of logs
18:03over the side of the vessel to start
18:05rocking it
18:07the inspector measures how much time it
18:09takes for the vessel to stabilize
18:12what it's supposed to replicate is the
18:14open seas for the entire load crew
18:16a week's worth of work boils down to a
18:19test
18:20of less than half a minute what'd you
18:22get
18:22[Music]
18:26at 24.
18:29the coast guard must now calculate if 24
18:32seconds is safe
18:33for the crew the next few minutes will
18:36feel like hours
18:46just up from the logging terminal where
18:48they have packed every corner of this
18:49japan-bound
18:50ship a new vessel from asia has just
18:53been cleared into port
18:59[Music]
19:05this is the planet ace at five stories
19:09tall
19:09and longer than two football fields
19:14this is one of the most specialized
19:15ships in port this year
19:17[Music]
19:21she is basically a floating parking
19:23garage packed full of shiny new
19:26japanese cars
19:28[Music]
19:30it kicked into high gear 12 days ago
19:32when it left japan
19:36today they start unloading 3 000
19:40cars
19:42[Music]
19:43all right we got a job today we got 300
19:45cars up there one bus
19:50this is the closest port to asia
19:53so it's the first stop on a route that
19:55will take it up and down the pacific
19:57coast
19:58last year this terminal put through 243
20:01000
20:01new automobiles
20:06far so good
20:09this is a railroad ship it's a roll-on
20:12roll-off basically carries things with
20:15wheels keep your speed down
20:17on the ship and the dock we're only
20:18bottoming out in the
20:20accidents so uh let's go into the safety
20:22search
20:23[Music]
20:29each of the five decks on the planet ace
20:31are packed door to door
20:33bumpered bumper-to-bumper
20:37[Music]
20:40the crossing to north america can be
20:42rough each car must be tied down tight
20:45to keep it from sliding and bumping
20:47into other vehicles there's little hooks
20:49under the car
20:50and they lash it down so when it's at
20:52sea it doesn't move
20:55the white suits are so they don't like
20:57if they have belt buckles on
20:59they don't scratch the cars
21:04this is the crack to make sure he turns
21:07out that way
21:08not this way into the car
21:15with this many cars and very little road
21:18it helps to have a traffic cop jamie
21:21zanetti is in charge of making sure
21:23nothing gets bent
21:24or scratched and we're here to make sure
21:27they do it
21:27quickly but efficiently without any
21:30damage
21:34over the next two hours they must get
21:36300 cars
21:38off the ship another ship with another
21:40load of cars is waiting to dock
21:43so the port can't afford a traffic jam
21:46when we have delays at the terminal it
21:48can be very expensive
21:50the ship being delayed is at least 25
21:52000 dollars a day to the owners and
21:54obviously they don't like that
21:58[Music]
22:00the key to staying on schedule is these
22:03guys
22:04over here boys the ports factory rally
22:07team
22:08a dozen guys that like to drive fast
22:13the cars must move through a labyrinth
22:15inside the ship
22:22down the ramp
22:26and into a parking lot
22:31that's how it's done a waiting van takes
22:34the drivers back to the ship
22:36to do it all over again
22:41to keep their numbers up each driver
22:44must move 15 cars an hour
22:46yes we're done up top some of the cars
22:49are sent across the parking lot directly
22:51to the on-site detailing shop
22:54where changes are made to meet special
22:56orders shrimp shop we call it our
22:57accessory shop
23:00where it gets accessories from audio to
23:02running boards
23:03to spoilers to floor mats
23:09each of us is expected to install 50 car
23:11audio systems a day
23:14as the detailing work is progressing
23:16rail cars and tractor trailers
23:18are arriving at the terminal to move the
23:21cars to dealerships
23:22across the country
23:29[Music]
23:34what we'd like to see is vehicles come
23:36in have a destination we can load them
23:38very quickly
23:39that gives us new ground space so that
23:41we can bring in more vehicles again
23:48back at the ship the offload is about
23:51half complete
23:52but the crew has just spotted a problem
23:55a falling tide means the water levels in
23:58the port have dropped
23:59the ship is sitting lower at the dock
24:02and the car ramp is now dangerously
24:04close to hanging up
24:06on a steel bullard what we don't want
24:09is the uh the ramp to hit this part here
24:13the baller because then it'll screw up
24:14the ramp
24:15and we'll have to stop the operation
24:17while we fix it jamie needs to turn up
24:19the speed
24:20to try to outrun the falling tie close
24:23the door
24:24mark somebody go
24:30of all the ships in port today the mv
24:33kansui has been here the longest
24:35five days she's supposed to leave
24:38tonight
24:39the final hurdle is a coast guard
24:41inspection and
24:42roll test to check stability get it
24:44rockin
24:46the ship was rocked from side to side
24:48the coast guard timed how long it took
24:50to stabilize
24:52what'd you get if the ship fails the
24:54test
24:55some cargo will be removed costing the
24:58ship
24:58its departure time so it would at least
25:01be another day
25:02and certainly more labor
25:05by her calculation so basically they're
25:08right on the calculation
25:10slightly better yeah okay great okay
25:12thank you
25:17and we're good to go paul couldn't be
25:20happier
25:21as soon as he can he will send the ship
25:24on her way
25:25we are in harder the maritime
25:27controllers
25:28have another vessel waiting at anchor
25:30ready to do this
25:32all over again
25:35but over at the auto terminal the race
25:38is still on with
25:39mother nature as they rush to get a load
25:42of brand new cars
25:44to shore
25:47the port of vancouver is firing on all
25:49cylinders
25:5028 terminals are open today dealing with
25:53dozens of ships
25:54carrying everything from cruise
25:56passengers to containers
25:58to logs at the auto terminal
26:02where a majority of the nation's asian
26:03cars are unloaded
26:05the planet ace is in a race against the
26:07tides
26:09a falling tide has threatened to stop
26:12the offloading of hundreds of new cars
26:14and the ramp is now dangerously close to
26:16striking a dockballer
26:18that threatens to tip the ramp
26:20potentially
26:21damaging it
26:26the crew of drivers has just been told
26:28to step on it
26:30i have to give direction all the time
26:35and by shifting the offload into high
26:37gear they seem to be staying ahead of
26:40that tide
26:42what happened is with the tide going out
26:43and the tide dropping but we're
26:45discharging cars at the same time
26:47so the weight is coming off of the ship
26:49as the cars are coming off
26:51that raises that up and we made it
26:58but jamie's job doesn't finish until he
27:01ensures that the vessel's giant door
27:03is safely closed
27:09with the door securely locked jamie's
27:12job is done
27:13at least until the next auto carrier
27:15arrives
27:16it's gonna sail come back another day
27:21[Music]
27:25the dna from just about every japanese
27:28automobile
27:29can be traced directly back to this port
27:32and these
27:33giant black piles at one of the largest
27:36coal terminals
27:37in the world this is some of the finest
27:40metallurgical coal on the planet
27:43the main ingredient for japanese auto
27:45steel
27:46each one of these coal cars produces 320
27:50vehicles
27:57two ships are docked the first job is to
27:59get the coal out of the rail cars
28:01and into the terminal system
28:06this is called the rotary dumper
28:09giant claws grasp each car and turn it
28:12upside down
28:13with the coal spilling onto a conveyor
28:15belt five stories below
28:19each loaded car weighs 30 tons the
28:22dumper can flip 60 cars an hour
28:26[Music]
28:27now it's either earmax for the stockpile
28:30or if we're lucky in about 30 to 40
28:32of the time we are it goes directly to
28:34the ship we call that a direct hit
28:36[Music]
28:40if they can't make a direct hit onto a
28:42waiting ship
28:43the coal is sent into the yard and on to
28:46giant piles
28:47[Music]
28:48each one of these piles is a different
28:50type of coal comes from different mines
28:53each factory has its own secret steel
28:56recipe
28:57it's up to the coal terminal to mix and
28:59match the different coal piles to fill
29:01each exact order
29:08the piles tower five stories high
29:11they've been created by this machine
29:15it's a stacker reclaimer it can move
29:17about 3 500 tons of coal in an hour
29:21conveyor belts lead from the rotary
29:22dumper to the top of the stacker
29:25from there it's a short flight to the
29:27top of the piles
29:30when the piles are ready to be shipped
29:32the stacker converts into a reclaimer a
29:40giant wheel with buckets on it
29:42rips into the pile
29:46in an 8 hour shift with this machine if
29:49you reclaim 20
29:50000 ton which is the equivalent of about
29:52two whole train loads
29:54that would be a good day
30:01when i first started on the waterfront
30:02we used to carry the sacks around by
30:04hand
30:04and here we are now loading 4000 tons
30:08an hour
30:12an operation this big needs to be
30:14coordinated
30:16every machine every belt can be started
30:18and stopped
30:19from the control room i put the wrong
30:22type of coal at the wrong hatch on that
30:24ship
30:26that ship can refuse that cargo because
30:27it's contaminated
30:31it's no secret working with coal is hard
30:33dirty work
30:35the main enemy of the terminal is wind
30:37to control
30:38coal dust the piles are watered by a
30:40sophisticated dust suppression system
30:45that'll be the thing that'll shut us
30:46down more than ice or snow or
30:48heavy rain the winds today are calm the
30:51dust system is working
30:53in fact with two ships in port the
30:56terminal is running perfectly
30:58they may be on track to break their
30:59single day loading record
31:01challenge today is to try to keep all
31:03the equipment running
31:11the ship at birth 2 has taken 66 000
31:14tons
31:15and this has taken 142 we've got three
31:18vessels waiting out at anchor behind her
31:20so we've got to get it loaded as quickly
31:21as possible so we can uh
31:23get the next one in behind right now
31:25we're in the process of loading number
31:27four hatch
31:28ship loader one go ahead how much more
31:30do you have to go in that corner
31:32485
31:38the ship loader is tied to the coal
31:40piles by another conveyor system
31:42the operator must direct the coal into
31:44every corner of the ship's hold
31:46to maximize the load but it's a process
31:49that must be done
31:50carefully you can't just put everything
31:53at the forward end or the
31:54after end or even in the middle it has
31:57to be distributed
31:58evenly to maintain the good order of the
32:01ship
32:02or it'll break literally break
32:05snap i know it's hard to believe but it
32:09[Music]
32:12will
32:14as one of the holds fills up the loader
32:16is moved forward on the ship
32:18the machine can move seven thousand tons
32:20of coal an hour
32:22things are running perfectly okay thank
32:24you but
32:25down in the yard the process is slowing
32:28[Music]
32:31one of the reclaimers is having a
32:32problem with its swinging arm
32:34and it can only reach a fraction of the
32:36pile it should
32:38so it's actually stopping before it it
32:41gets to its full swing so we're not able
32:43to reclaim all the product from that
32:44pile
32:45so we've got to get that fixed as
32:47quickly as possible
32:49to make things worse one of the yard's
32:51main conveyor belts
32:53has just shut down we're not having any
32:55luck at all there right
32:56the perfect day and that new record is
32:59now
32:59in serious trouble they have to get back
33:02up and running fast
33:05[Music]
33:08what was supposed to be a record-setting
33:10day at the coal terminal
33:11has just hit two serious snags
33:14a main conveyor belt has just shut down
33:17and the reclaimer that was scooping coal
33:19off the piles
33:20is acting up machine slews like this and
33:23it's stopping about
33:24five or eight degrees before it should
33:26leaving valuable coal
33:28out of its reach a crew is off to fix
33:31the conveyor belt
33:32[Music]
33:34and a bulldozer has been sent to help
33:36the reclaimer
33:39we have two cats going out there right
33:40now to make sure we get the back of that
33:42pile pushed in so that we can make the
33:44temperatures
33:45for our layers
33:50the problems won't affect the ship's
33:51departure this time
33:53but it does cost the terminal that
33:55record
33:56a little hiccup in dumper 31 here at the
33:58end of the day but both ships will go
34:00out uh sometime early tomorrow morning
34:01take the boredom when everything's
34:03running just smooth and perfectly
34:04everything everything's doing just
34:05wonderfully then when it goes crazy you
34:07have to be able to pick it up and
34:08rock and roll
34:09[Music]
34:14traffic too miles west back downtown
34:18the maritime controllers are guiding a
34:20fully loaded cruise ship into port
34:22there's north
34:23they are sending her to a parking spot
34:26right next door to the container
34:27terminal
34:28the ball and dam will end up on the west
34:30side of canada place
34:35[Music]
34:40the volun dam has just returned from a
34:42west coast cruise
34:44it needs fuel food and fresh passengers
34:47it all must happen in eight short hours
34:50we are very quick uh in offloading
34:53standing by on shore
34:55is an army
34:58it's always busy on a cruise ship we
35:00have a very limited time limit
35:02everybody's rush rush rush
35:09running the show is barry carlson and
35:11his team of longshoremen
35:13the ship has to fail by five the first
35:16job is to get the passengers and their
35:18bags off
35:20so the crews have room to work as soon
35:22as all the lines are tight then we'll be
35:24installing the gangway that our guys go
35:26on board then they come down to this
35:28location
35:36within minutes of arrival bags are
35:38pouring off the ship
35:44the drivers pick it up take it to the
35:46elevator goes up to the
35:47passengers once it gets going
35:50everybody's just into the groove and
35:52away they go
35:55three thousand bags to come up in the
35:56morning three thousand more to go on in
35:58the afternoon
36:00[Music]
36:01on board staff start cleaning rooms
36:03immediately
36:04each cabin needs to be stripped down and
36:06made perfect in just minutes
36:13in the laundry room industrial machines
36:16will wash thousands of sheets and
36:17pillowcases
36:22a folding machine three floors below the
36:24main entertainment deck
36:26presses and folds each sheet to
36:27perfection
36:29ready to head out to another cabin
36:32[Music]
36:34back on the dock trucks are arriving
36:36with supplies by the minute
36:38there's a lot of stuff going on
36:40everything from toilet paper
36:42to tangerines and i'll go around
36:46check all the produce give it a taste
36:48and smell all the produce and just check
36:50everything's
36:50legitimate if it's not then we send it
36:52back to a supplier we get new stuff on
36:54board
37:03the stakes are high the executive chef
37:05double checks to ensure
37:06nothing is forgotten ultra careful
37:10smallest smallest one item there you go
37:13no bread you've come over eight days and
37:15ten days so you're gonna be so careful
37:17every item is important no matter what
37:19it is that's good that's good
37:21somebody said it's like a dance down
37:23here like one person moves in the other
37:26one moves out
37:27and they unload the truck and it's a
37:29good a coordination effort between
37:34everybody
37:36but sniffing out problems isn't only the
37:38job of the chef
37:40security on the ship is serious business
37:43and before a pallet can be loaded
37:45it must pass a sniff test are you ready
37:47to work
37:48by these guys search them okay
37:51girl over here search it up high
37:55there you go and she'll tell us if
37:58there's any explosive devices on this
38:00mode sure up here okay girl
38:04this is all secure now there's no
38:06explosive devices
38:07so we're going down to another six kids
38:09[Music]
38:12while they prepare to start loading
38:14below decks the trash room is filling up
38:16as the staterooms are clean
38:18[Music]
38:21every bit of garbage must be hand sorted
38:24pulling out
38:24anything that can be recycled it's as
38:27important as anything else on the ship
38:29the garbage has to come on a week's
38:31worth of trash must be moved on to a
38:33barge
38:34that will take the garbage to a landfill
38:38[Music]
38:40it could be 40 50 tons of garbage
38:48within an hour of arrival the skids are
38:51inspected
38:52and the first loads are sent aboard
39:04one gang is loading all the food and
39:06liquor and water and whatnot
39:07reload everything you can't eat in this
39:09area once on board
39:11the food must be moved to refrigerators
39:13on the lower decks
39:15on a good day it's a hard job pretty
39:17fast we do have until
39:192 o'clock to have everything coming in
39:20and not going out but today
39:23the crew has just learned that one of
39:25the two elevators they use
39:27is broken
39:29[Music]
39:30right now what happened is just like the
39:32elevator have got stuck
39:35[Music]
39:37let's try to figure out what's wrong
39:38with that
39:40the captain knows that delays like this
39:43can mean a late departure
39:45it's something he can't afford time is
39:47money
39:48and with the current fuel prices
39:51it's really important that we get out on
39:53time
39:54fixing that broken elevator is now the
39:57number one focus on the ship
40:00the single working elevator is jammed to
40:02capacity
40:05leaving staff and crew standing around
40:09[Music]
40:12the volandam has been in port since
40:14early morning
40:16it's on a tight schedule and must leave
40:18within eight hours of its arrival
40:20or face a hefty overtime bill
40:24an expensive delay that could put the
40:27entire cruise behind schedule
40:29[Music]
40:30the fact that one of the two critical
40:32service elevators has broken down
40:34has created a backlog on the ship and on
40:37the docks
40:39[Music]
40:41a pair of crews have been scrambling to
40:43fix the elevator while the captain
40:45watches the clock
40:48but by 1 pm the elevators are back
40:52online they had a little problem uh two
40:54bags of rice fell down the elevator shop
40:56they jam the elevator so they had to put
40:58guys down there at coffee time clean it
40:59all out but they gotta go and they said
41:01it was gonna take an hour it took about
41:0220 minutes so
41:03very happy i would say it's very happy
41:05yeah definitely
41:07with the process back online the crew
41:10keeps loading the supplies
41:11while the passengers start arriving at
41:13the terminal passport's ready please
41:16that way please your nationality
41:23below bags are now flooding in keep her
41:25coming
41:26and just like in an airport
41:30each must be x-rayed what you're seeing
41:33right now
41:34is a stockpile of luggage from 11 30 to
41:371 o'clock
41:38[Music]
41:40on board the ship it takes only a few
41:42minutes to fill the receiving room
41:44to overflowing with new bags
41:50the elevator problem may be fixed but it
41:53has put the ship behind
41:55causing a backlog and a major headache
41:58in the back room
42:01now less than an hour before departure
42:03the second most powerful man on the ship
42:06is personally inspecting newly cleaned
42:08staterooms
42:10beverage glassware and they have a
42:12standard
42:13company set up and that everything is
42:16clean organized
42:19this is dual boards 15 16 knots
42:22on the bridge the captain is briefing
42:24his crew on tonight's tides
42:26and route and then about this area we
42:30start to slow down
42:34now we're just finishing up the luggage
42:35we got a couple more cribs on the dock
42:37just to catch up on and then basically
42:39we're just waiting as they come in we're
42:41loading their luggage
42:44we'll just see in 45 minutes if the ship
42:47sails
42:47there's a perfect day and what is your
42:49cabin number sir
42:50but in the terminal that perfect day has
42:53just hit a speed bump
42:55all of the passengers should be checked
42:57in by now but there's a problem we're
42:59still waiting for the bus seattle
43:01shuttle with four people
43:02if the tour bus doesn't show up in the
43:04next few minutes
43:05the ship will set sail talk to me jay
43:08you got some luggage coming at us
43:10yes we do barry has a plan all we can do
43:13is go as fast as we can
43:15his crew will inspect and hand carry all
43:17of the luggage directly onto the
43:19passenger deck
43:20avoiding any long trips to conveyor
43:22belts three levels below
43:24we'll load it on ship trolleys
43:30with just minutes to spare the missing
43:33bus
43:34finally arrives here it comes out
43:38welcome aboard the passengers make a mad
43:40dash for a vacation that almost sailed
43:43without them good afternoon
43:48barry make sure the bags make it
43:52away from the day of a cruise ship
43:58the dock lines are pulled exactly on
44:00schedule
44:02and the volandam sails again
44:05as long as the ship sails at five
44:06nothing else during the day matters
44:09[Music]
44:15it's been a crazy few days at
44:16vancouver's high-tech port
44:18wind missing trains broken equipment
44:22problems that were all solved quickly
44:24barely made a ripple
44:26everyone got in and out of port on time
44:29logs loaded on the river are now headed
44:31for japan
44:33the auto carrier left port three hours
44:35ago
44:36that enormous coal carrier will leave at
44:38sunrise
44:39[Music]
44:40by dark the container ship has its load
44:43and is cranking up the speed to make its
44:45next city
44:46by morning running a big port
44:50requires big equipment and big ideas
44:53here it pays to be industrious
45:13[Music]
45:25[Music]
45:37[Music]
45:44so
45:49[Music]
45:58you

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