How Effective Communication Can Save Lives in the Healthcare Settings — Transcript

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1. 0:02how effective communication can save
2. 0:04lives in the healthcare settings
3. 0:07illness acute or chronic or injuries
4. 0:11can interrupt life dramatically the rise
5. 0:14and fall of emotions in reaction to an
6. 0:16illness injury or surgery can create
7. 0:20instability
8. 0:21numbness and a sense of hopelessness
9. 0:24for example a cancer diagnosis can take
10. 0:27a person through dozens of emotions in a
11. 0:29single
12. 0:30minute fear of the unknown loss of
13. 0:33control
14. 0:33confusion grief anger depression
15. 0:37and anxiety can hit hard who will be
16. 0:40there to help this person during this
17. 0:42surreal and scary time
18. 0:44the healthcare professional hence as a
19. 0:47healthcare professional
20. 0:49your communication skills need to be
21. 0:51stellar and a top
22. 0:52priority good communication skills are
23. 0:55required by all health care
24. 0:57professionals
25. 0:58not just by the social workers and
26. 1:00psychologists
27. 1:02active listening responding
28. 1:04appropriately to patients needs and
29. 1:06concerns
30. 1:07properly assessing body language and
31. 1:09possessing a non-judgmental attitude
32. 1:12are all necessary skills that healthcare
33. 1:14workers need to possess
34. 1:16the importance of communication in the
35. 1:19healthcare industry can help
36. 1:20prevent injuries and death increase
37. 1:23trust between the patient and the
38. 1:24caregiver
39. 1:25and strengthen relationships with other
40. 1:27staff members
41. 1:29this video will discuss how
42. 1:30communication can save lives in health
43. 1:33care and
44. 1:33increase success on the job when working
45. 1:37with patients and family members
46. 1:40as a health care professional it is
47. 1:42important to put your work self aside
48. 1:45and remember you are working with a real
49. 1:47person going through real
50. 1:49challenges rapport and trust can be
51. 1:52built if you show empathy
52. 1:54compassion and understanding with a
53. 1:56non-judgmental approach
54. 1:58this will help minimize or avoid
55. 2:00altogether
56. 2:01miscommunication mistrust and
57. 2:04unnecessary injuries and help you
58. 2:06determine what needs the patient
59. 2:08has family members also need the same
60. 2:11approach
61. 2:12simple communication is very important
62. 2:15leave out the shop talk unless
63. 2:18absolutely necessary
64. 2:19and then be prepared to explain any
65. 2:21terms or procedures that may be
66. 2:23difficult to understand without talking
67. 2:26down to the patient
68. 2:27and family members take it slow and have
69. 2:30patience
70. 2:32imagine yourself or your loved one going
71. 2:34through the same thing
72. 2:36this will increase your empathy greatly
73. 2:39at the opposite end of the spectrum do
74. 2:41not leave the patient
75. 2:42or family members in the dark about the
76. 2:44situation
77. 2:46this can cause anxiety to skyrocket and
78. 2:49tempers to flare
79. 2:51best practices to implement
80. 2:541. plan for different personalities
81. 2:58we are all unique and so are your
82. 3:00patients
83. 3:02you will come in contact with a wide
84. 3:03array of personalities in your health
85. 3:05care career
86. 3:07the pleasant people are the easiest to
87. 3:09deal with
88. 3:10it is the more difficult personalities
89. 3:13that will test your patients
90. 3:15be careful not to react or respond
91. 3:17harshly
92. 3:18they still need empathy understanding
93. 3:21and
94. 3:21care even if they don't act like they do
95. 3:24or aren't responding positively to your
96. 3:26attempts
97. 3:27your kindness may be the brightest spot
98. 3:30in their day 2.
99. 3:32be empathetic empathy requires
100. 3:35sincerity it requires connection with
101. 3:39your patients
102. 3:40it also requires facial expressions that
103. 3:43show concern
104. 3:44soothing kindness and patience
105. 3:48your patients will see through fake
106. 3:50gestures and will know when you are not
107. 3:52extending through care
108. 3:54empathy is the ability to walk in your
109. 3:56patients shoes and show that you do not
110. 3:58judge them
111. 3:58and are willing to go deeper 3.
112. 4:02use active listening skills
113. 4:05active listening requires that you not
114. 4:07only use your ears
115. 4:09but the ears of your heart and mind when
116. 4:12you listen actively
117. 4:13you can tune into patient needs and cues
118. 4:16words
119. 4:17and emotions that indicate distress
120. 4:19depression
121. 4:20and other highly charged emotions listen
122. 4:24more talk less ask open-ended questions
123. 4:28and be careful not to interrupt your
124. 4:30patience
125. 4:31and watch your body language be sure
126. 4:34your body stance is not guarded
127. 4:36defensive or uninterested
128. 4:394. take notes
129. 4:42there is nothing worse than forgetting
130. 4:44important information because it was not
131. 4:46written down
132. 4:48this can be detrimental in a healthcare
133. 4:50setting
134. 4:51take clear and concise notes if using a
135. 4:55computerized system
136. 4:57remember that everyone involved will be
137. 4:59reading your notes
138. 5:00so use it as a place to communicate with
139. 5:02others and keep them apprised of
140. 5:04individual situations
141. 5:07detailed notes about medication symptoms
142. 5:10procedures dietary needs and
143. 5:13psychosocial needs are vital in
144. 5:15healthcare
145. 5:16do not trust your memory even if it is
146. 5:19sharp
147. 5:205. be direct clear and open
148. 5:25be open direct and candid about all
149. 5:28things involving your patients
150. 5:30their family members and caregivers
151. 5:33seal up any cracks in communication and
152. 5:35do not leave anything to chance or
153. 5:37guesswork
154. 5:39transparency should be a focus of
155. 5:41communication models among employees and
156. 5:43in employee-patient relationships
157. 5:47healthy and strong communication in the
158. 5:49healthcare industry is key to the
159. 5:51successful
160. 5:52running of daily operations no matter
161. 5:54what role you play
162. 5:56every person is important in the
163. 5:58healthcare field and every person is
164. 6:00responsible for possessing strong
165. 6:02communication skills
166. 6:04open and direct communication can save
167. 6:07the day or a life
168. 6:10for more videos like this subscribe to
169. 6:12our youtube channel
170. 6:14talent and skills hub enabling
171. 6:16environment for actualization of
172. 6:18passions and ambitions
173. 6:20also remember to share this video with
174. 6:22others to help them
175. 6:23learn how effective communication can
176. 6:26save lives in the healthcare settings