Healthcare Communication — Transcript

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1. 0:00as an aspiring clinician you entered
2. 0:02medicine with a desire to help and heal
3. 0:04you made an oath to do no harm however
4. 0:09in the rapid pace of healthcare today
5. 0:11you're faced with increasing demands
6. 0:13large patient loads staff shortages
7. 0:16electronic health records new
8. 0:18technologies mergers and changing
9. 0:20organizational structures safety aims
10. 0:22and more it's easy sight of your purpose
11. 0:26when it comes to truly serving the needs
12. 0:28of patients you strive to ensure safe
13. 0:31practices to reduce complaints and to
14. 0:33enhance experiences for your patients
15. 0:36and their families communication is key
16. 0:41patients report communication and
17. 0:43relationships with clinicians as the
18. 0:45most important factor in high quality
19. 0:47care even above accurate diagnosis and
20. 0:50competence they want a clinician who
21. 0:53listens as attentive or shows interest
22. 0:56in them we worry that better
23. 0:58communication requires precious time
24. 1:00that we don't have fortunately
25. 1:03studies show that clinicians who express
26. 1:05empathy actually save time in their
27. 1:07clinical encounters additionally
28. 1:10patients experience better health
29. 1:12outcomes including reduced readmissions
30. 1:14order adherence and they report less
31. 1:17pain communication is the number one
32. 1:20driver impacting patient royalty and
33. 1:22patient experiences we cannot ignore the
34. 1:26critical importance of communication
35. 1:29recent reports indicate that poor
36. 1:31communication was documented it's the
37. 1:33cause of 1,700 deaths
38. 1:351.7 billion dollars in hospital costs
39. 1:38and 30% of the malpractice claims filed
40. 1:41over a four-year study period as a
41. 1:44devoted healthcare professional you
42. 1:46strive to provide excellent care and to
43. 1:49reduce the suffering of your patients
44. 1:51most clinicians never receive training
45. 1:54and communication skills there's no
46. 1:57quick fix however the good news is that
47. 2:02clinicians can adopt advanced skills for
48. 2:04building relationships listening
49. 2:06explaining and expressing authentic
50. 2:09concern for patients with deliberate
51. 2:11practice and feedback clinicians can
52. 2:13dramatically enhance the quality of
53. 2:15their encounters which has been proven
54. 2:17to enhance their own professional
55. 2:19satisfaction and to decrease their
56. 2:21burnout for more support contact the
57. 2:24academy of communication in health care
58. 2:27ww ACH online dot org