Food Delivery Driver Mishaps — Transcript

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1. 0:00These were food delivery driver mishaps.
2. 0:04In 2021, a Door Dash delivery went wrong
3. 0:07when the driver dropped a pizza and put
4. 0:09it right back in the box with his bare
5. 0:11hands. It happened to Rodney King Jr. of
6. 0:13Detroit and his wife Kita.
7. 0:15>> Neither one of us felt like cooking, so
8. 0:17she uh she said, "How about we get pizza
9. 0:19tonight?" While he was walking up, he
10. 0:21was holding [music] the pizza
11. 0:22vertically,
12. 0:23>> which could be why the pepperoni pizza
13. 0:25fell right out.
14. 0:26>> At that point, I'm shocked. [music] my
15. 0:28wife's sitting there and all and we just
16. 0:31we were just hoping that he would give
17. 0:33us a phone call.
18. 0:34>> The driver put the bread sticks on top
19. 0:35of the [music] box and left.
20. 0:37>> We called Door Dash and um we received a
21. 0:41refund.
22. 0:41>> In 2019, a Jimmy John's delivery driver
23. 0:44put his mouth on the lid of a soda
24. 0:46before dropping it off at a home in
25. 0:48Chicago. Emily Brim's 12-year-old son
26. 0:50alerted her to what happened.
27. 0:52>> Our first instinct was like, "Nobody eat
28. 0:54anything. Nobody touch anything." and
29. 0:56[music] then we just called the store
30. 0:57right away.
31. 0:58>> In a statement, Jimmy John said, "The
32. 1:00behavior seen in the video is not
33. 1:02consistent with the standards we expect
34. 1:04from [music] our employees."
35. 1:05>> Our biggest thought was, "What if he was
36. 1:08sick? What if he had something that we
37. 1:10could have caught?" And [music] luckily,
38. 1:12it didn't go that far. In 2023, this
39. 1:16Door Dash driver looked like she was
40. 1:18dropping off a delivery, but as she got
41. 1:20to the door, she grabbed a package and
42. 1:22took off. Jim Marray has more. Similar
43. 1:25incidents involving Door Dash and other
44. 1:27food delivery companies have happened
45. 1:29all over the country.
46. 1:31>> This Door Dash driver dropped off food
47. 1:33at an apartment building in Berkeley,
48. 1:34California. Before leaving, she loaded a
49. 1:37bunch of packages into a post office
50. 1:38container and left. In Ron Oak,
51. 1:41Virginia, this driver showed up holding
52. 1:43a Door Dash bag, then took off with the
53. 1:45package containing a new cell phone,
54. 1:47among other things. Homeowner Katherine
55. 1:49Schaefer says a guy delivering fast food
56. 1:51took off with the package for her dog.
57. 1:54I was really angry. We ended up being on
58. 1:56the phone actually with Door Dash um for
59. 2:00probably 2 hours that night.
60. 2:03>> Door Dash told Inside Edition, quote,
61. 2:05"More than 99.99%
62. 2:07of all deliveries on our platform occur
63. 2:09without any safety related incident at
64. 2:11all, including [music] theft. We have
65. 2:13zero tolerance for theft." In 2025, a
66. 2:16food delivery driver was accused of
67. 2:18reaching for his gun in a dispute over a
68. 2:20tip. I said to myself, "It's either him
69. 2:23or me."
70. 2:24>> Steven Fabian has more.
71. 2:26>> Cops say it all started when [music] a
72. 2:27driver working for Door Dash, America's
73. 2:30number one food delivery service,
74. 2:32delivered $100 worth of groceries to a
75. 2:35home in Vancouver in Washington State.
76. 2:37The driver claimed [music]
77. 2:39he was stiffed on the tip.
78. 2:41>> The driver showed up the next day and
79. 2:42demanded his tip.
80. 2:44>> You said smash your tip. Back up. Get
81. 2:47the out of here. Call the cops. call the
82. 2:49cops right now.
83. 2:50>> A scuffle broke out.
84. 2:52>> I didn't realize uh he had a gun on him
85. 2:55until uh we both made contact.
86. 2:58>> Anthony Valino said he could feel a gun
87. 3:00in the suspect's waistband. He grabbed
88. 3:02it from him.
89. 3:03>> My adrenaline was just just soaring
90. 3:05through the roof
91. 3:06>> and unloaded the bullets.
92. 3:09>> The Door Dash driver got in his car and
93. 3:11drove off, but cops caught up with him.
94. 3:13He was charged with provoking assault.
95. 3:15In 2025, this Door Dash driver was
96. 3:18caught dropping food, putting it back in
97. 3:19the container, and licking his fingers.
98. 3:21>> The finger lick was what got everybody.
99. 3:24Like, it was the licking of the fingers.
100. 3:27It was terrible, Barbara. It was. So,
101. 3:32it's like, you just pick something up
102. 3:33off the ground. Not only are you
103. 3:35delivering nasty food, you're nasty.
104. 3:37>> Trina Brown of Florida posted the video
105. 3:39to social media of the meal being
106. 3:41delivered to her daughter's house. He
107. 3:43also tried to stomp out the sauce stain
108. 3:44on the porch.
109. 3:46>> And for me, feeding my grandchildren,
110. 3:49that was a big deal. You know, we all
111. 3:51have a that two to three second rule.
112. 3:54You can pick and choose, but when you
113. 3:56don't get to choose and somebody gives
114. 3:58it to you, a Door Dash spokesperson said
115. 4:01in a statement, "We're taking this
116. 4:02incident very seriously. This behavior
117. 4:05is unacceptable, violates our policies,
118. 4:07[music] and does not reflect the
119. 4:09standard we set for our community. We've
120. 4:11addressed the matter with the Dasher and
121. 4:13have reached out to the customer
122. 4:14directly to make things right. Brown
123. 4:16said their meal was refunded and Door
124. 4:18Dash gave them an additional $75 credit.
125. 4:23Also in 2025, this Door Dasher dropped
126. 4:26off an order and took a photo to
127. 4:28document the delivery. Mark Carden said
128. 4:30as his wife Mandy started eating the
129. 4:32Arby's, she felt sick.
130. 4:33>> She started eating and she started
131. 4:35coughing and gasping. Next thing I know
132. 4:38that she's gagging enough that it's
133. 4:39making made her throw up. And I come in
134. 4:42here and I [music] noticed that there
135. 4:43was uh some type of spray on the bag.
136. 4:47And that's when I went back and watched
137. 4:49the footage from my uh doorbell camera
138. 4:52and realized that the food had been
139. 4:54tampered with.
140. 4:55>> When Carden watched the footage, he
141. 4:57noticed that after the driver snapped
142. 4:58the photo, they sprayed what he thought
143. 5:00was pepper spray on the bag.
144. 5:02>> We had never met her before in our life.
145. 5:04just walk up to our house, spray pepper
146. 5:07spray on our food.
147. 5:08>> Was she happy with the tip? The receipt
148. 5:10showed they tipped $2 on a nearly $28
149. 5:13mill. And Marco spoke with Sheriff Noah
150. 5:16Robinson. [music]
151. 5:17>> Are you disturbed by what you see on
152. 5:19this video?
153. 5:19>> I am deeply alarmed and disappointed.
154. 5:22We're taking the matter very seriously
155. 5:24and we're going to do everything in our
156. 5:25power to ensure that this person is uh
157. 5:27held accountable for their actions.
158. 5:29>> The suspect was later arrested.
159. 5:31>> Do you have any idea why we're here? Um,
160. 5:33probably the thing out of Indiana.
161. 5:35>> Yes, ma'am. Put your hands right back
162. 5:36for me. That's why you're under arrest.
163. 5:39Okay.
164. 5:39>> She was charged with consumer product
165. 5:41tampering and battery, [music] but get
166. 5:43this. She told cops she was spraying a
167. 5:45spider, not the food. She says she's
168. 5:48terrified of the critters.
169. 5:49>> I think of all the things you might want
170. 5:51to use to to defeat a spider, pepper
171. 5:54spray is probably pretty low on my list.
172. 5:57>> For Inside Edition Digital, I'm Andrea
173. 5:59Swindle.