Exemples scripts réception d'appels/FAI probeme connexion /wifi/tv — Transcript

Full transcript

1. 0:00Hey friend, hope you're doing well.
2. 0:02Welcome to this new video. Today, we're
3. 0:06going to look at the technical service
4. 0:08script together. Generally, technical
5. 0:11service involves receiving calls and
6. 0:14you can work on several technical
7. 0:17projects, such as with ISPs or internet
8. 0:21service providers, with household
9. 0:24appliance companies, or with IT and
10. 0:27mobile equipment companies. So there
11. 0:30are several projects, but the script
12. 0:32that I'm going to give you now is
13. 0:35actually the technical service script
14. 0:37for ISPs or telephone operators. We're
15. 0:40going to check all of this together.
16. 0:42But before that, if this is the first
17. 0:44time you're watching one of my videos,
18. 0:47like the video first and click on
19. 0:49subscribe and activate the bell of
20. 0:51course so that you can receive other
21. 0:54videos. And here we go, 3 two one go!
22. 1:00Technical service. Hello Soken,
23. 1:01listening to you. Yes, good morning
24. 1:04madam. So if I understand correctly,
25. 1:07your connection has been down for 48
26. 1:08hours, is that right? Okay. We'll look
27. 1:12at this together, but first I need to
28. 1:14access your file. I see you're calling
29. 1:18from 0601 02 03 04. That's right. Okay.
30. 1:23Just a moment, I'm connecting. Very
31. 1:26well, I'm with Mrs. Muriel. Okay.
32. 1:31Delighted to have you on the line.
33. 1:33Would it be possible to confirm your
34. 1:36postal address and the name of your
35. 1:39bank to secure the call? Okay. Very
36. 1:43well. So, madam, you told me that your
37. 1:48box is no longer working. It's been 48
38. 1:50hours, is that right? Very well. Was
39. 1:53there anything special going on at your
40. 1:55place? Like a power cut or storms? No.
41. 2:00Okay. There's no work going on inside
42. 2:03or outside. Perfect. And what is the
43. 2:08status of the lights on your box? Okay.
44. 2:13So you have a light that lights up red.
45. 2:17Well, in that case, we'll have to check
46. 2:20the connection first. Please check that
47. 2:23the cables are properly connected.
48. 2:28Perfect. Very good. Well, we're going
49. 2:31to start a simple restart of your box.
50. 2:34Please try unplugging and reconnecting
51. 2:37the power cable. So, you've already
52. 2:42done this and it still doesn't work. Hm
53. 2:46. Okay. So now, I'm going to tell you a
54. 2:51second procedure that should normally
55. 2:53resolve this problem. Please look for a
56. 2:56small hole where it says smile on the
57. 2:58back of your box. Very good, you've
58. 3:02found it. So now, please look for a
59. 3:06stylus or a paper clip or a needle and
60. 3:09press it for 5 seconds. It's restarting
61. 3:13. Very good. Well, now, we've started a
62. 3:16reset of your box or a reset that will
63. 3:19normally take about two minutes. In the
64. 3:22meantime, I'm going to check if this is
65. 3:25a general problem. Well, after checking
66. 3:29, madam, it seems that you are the only
67. 3:30one affected. So, it is not a general
68. 3:32incident. I even launched a line test,
69. 3:35everything is working correctly on the
70. 3:37network side. So we will just have to
71. 3:39check the operation of the box and the
72. 3:41connection as I told you. So I have
73. 3:45just launched an equipment test to see
74. 3:46if there is a problem with your
75. 3:48equipment. We will wait two minutes.
76. 3:54Okay. So it works very well. So now you
77. 3:57have all the lights that light up in
78. 3:59green. Is that it? H perfect. Well, I
79. 4:03confirm the information because the
80. 4:05equipment test is positive in fact.
81. 4:07Everything is working correctly on your
82. 4:09device. Okay. Very good. Well perfect.
83. 4:18In fact, congratulations, Ms. Muriel.
84. 4:20Now, everything is working correctly at
85. 4:22your place. Is there any way for you to
86. 4:24just check the internet connection? Do
87. 4:26you have access? Turn on the television
88. 4:29, do you have access to the channels?
89. 4:33Otherwise, simply pick up your phone
90. 4:36and check what you have, uh, the dial
91. 4:39tone. Perfect. So now everything is
92. 4:44working. Congratulations again. So as
93. 4:47you saw, madam, the procedure that
94. 4:50resolved the malfunction you had was
95. 4:53the reset. So in case you encounter the
96. 4:57same problem and it doesn't work after
97. 5:00a simple restart, try resetting your
98. 5:03box. Okay? Perfect. Do you have any
99. 5:08other questions or requests apart from
100. 5:09that? Hm. Okay. Well, it was a great
101. 5:14pleasure to have you on the line. I
102. 5:16hope you are satisfied with my personal
103. 5:18service with you and I wish you a
104. 5:20pleasant day. Hello! This was a call
105. 5:24from the technical service, a little
106. 5:26example and you asked me last time in
107. 5:28the comments to prepare or to make you
108. 5:31a little script of the service. It's
109. 5:34not a service but it's a € 1
110. 5:36insulation project. I'm in the process
111. 5:39of preparing it, you'll have it soon.
112. 5:41So if you have any other suggestions,
113. 5:44feel free to leave them in the comments
114. 5:47, like this video and, uh, I wish you a
115. 5:50pleasant day. Goodbye.
116. 5:51Technical service. Hello. For those who
117. 5:54are listening, yes, good morning, madam
118. 5:56. So, if I understand correctly, the
119. 5:58television is no longer working. H Okay
120. 6:02. Please give me your phone number so
121. 6:04that I can access your file. H very
122. 6:09good. I am with madam leur. Delighted
123. 6:13to have you on board, madam leur. Okay.
124. 6:19So, what is the message you have on the
125. 6:21television? There is a black screen,
126. 6:26nothing at all. H Okay. And what are
127. 6:29the lights that are on your decoder? It
128. 6:34lights up red. So have you tried
129. 6:36restarting it by unplugging and
130. 6:38replugging the power cable? No. Well,
131. 6:43we will start with this manipulation.
132. 6:45Please unplug and replug the power
133. 6:48cable of your decoder and then let me
134. 6:50know if there is any change in the
135. 6:52indicator lights. So, while waiting for
136. 6:58your decoder to turn back on and
137. 7:00restart, tell me, madam, is your
138. 7:02internet connection or landline working
139. 7:04at home right now? It's working. Okay.
140. 7:09So, it's just a television problem.
141. 7:13Okay. Very good. Has your decoder
142. 7:16restarted or not yet? It's good, it
143. 7:19restarted, still a black screen and the
144. 7:24red light, it's still on, is that it? H
145. 7:28No, it doesn't turn on anymore. It's on
146. 7:31now. Okay. Very good. There's already
147. 7:33an improvement. Okay. On the back of
148. 7:38your decoder, you have a black cable
149. 7:40that connects the decoder to the
150. 7:41television. It's an HDMI cable. Very
151. 7:45good. Which port is it connected to on
152. 7:47the television? HDMI2. Okay. Let's try
153. 7:52another port. Please put it on HDMI1 on
154. 7:56your TV. Okay, it's done. Very good.
155. 8:01And on your decoder, try unplugging it
156. 8:04and plugging it back in. It's done.
157. 8:08Perfect. So now, please, look for your
158. 8:13TV remote control. Okay, you found it.
159. 8:17You'll have a button on it that says
160. 8:21source or input. It's a little square
161. 8:24with a train in the middle. Do you see
162. 8:27it? Okay, you found it very well. So
163. 8:31press source next. Look for HDMI1. Okay
164. 8:37, you validate HDMI 1. Perfect. So it
165. 8:41works now. Well, congratulations, madam
166. 8:44. It was a blockage at the decoder
167. 8:46level. That's why I asked you to
168. 8:49restart it. So then, there was a bad
169. 8:52signal passing between the decoder and
170. 8:54the TV. We changed the source and now
171. 8:57the problem is resolved. So in case you
172. 8:59have the same problem, try the same
173. 9:02steps and it will work properly again.
174. 9:05There are several HDMI ports on the
175. 9:07television. You can change the source
176. 9:10to correct the signal transmission.
177. 9:13Okay? Well, I hope that I have answered
178. 9:17your question and that you are
179. 9:19satisfied with my personal service with
180. 9:21you, madam. It is a great pleasure to
181. 9:23have you online. Do you have any other
182. 9:25questions or requests? Well, thank you
183. 9:28very much for your time. I wish you a
184. 9:31pleasant day on behalf of SFR. Goodbye.
185. 9:34I hope this video was useful to you.
186. 9:36Don't forget to like it, share it with
187. 9:39your friends and especially subscribe
188. 9:41if you haven't already. So in the next
189. 9:44video, we are going to look at a wifi
190. 9:46problem. We will look at the script
191. 9:48together. I wish you good luck and have
192. 9:50a great day.
193. 9:51Technical service. Hello. Yes, good
194. 9:54morning madam. So it is the wifi that
195. 9:57is no longer working. The other
196. 9:59services are working correctly. Okay,
197. 10:04I'll do what's necessary to get your
198. 10:06services back as soon as possible.
199. 10:08Don't worry. Okay? You're calling from
200. 10:1206 01 02 03 04, is that right? Okay.
201. 10:17I'm with the tall lady. Well, it's nice
202. 10:21to have you on the line, ma'am. Let me
203. 10:23introduce myself. This is Sarah, your
204. 10:25technical advisor. So how long have you
205. 10:28had this problem? 2 days. Okay. And
206. 10:33what steps have you already taken? A
207. 10:37box restart. Okay. Are any devices
208. 10:41already connected to Wi-Fi? The phones
209. 10:46and the tablet. Perfect. So the problem
210. 10:50is only with your computer. Okay. And
211. 10:56what is the status of the Wi-Fi
212. 10:57indicator on your box? It's lit up
213. 11:01white. Perfect. Okay. Well, as long as
214. 11:08the other devices are connected, the
215. 11:10problem is only with your computer.
216. 11:13Have you tried restarting it? Did you
217. 11:17do it this morning? Perfect. Well,
218. 11:22you've already done the necessary steps
219. 11:24. We're now going to reconfigure the
220. 11:27WiFi on your computer. Okay? So at the
221. 11:31bottom right, you have an icon. It's
222. 11:35the WiFi icon, do you know it? Okay?
223. 11:39It's next to the clock. It's like
224. 11:42little network strips. Okay. Click on
225. 11:45it. Now, click on the name of your
226. 11:49network. It asks for the password. Okay
227. 11:55. Well, on the back of your box, you'll
228. 11:58find a label with a few codes. Okay?
229. 12:03You see Wii network name. Just below,
230. 12:06you'll find the password. It's a mix of
231. 12:09numbers and letters. Okay? Well, you
232. 12:13can write it down on a piece of paper
233. 12:16and then copy it onto your computer.
234. 12:21Done. Very good. So now check automatic
235. 12:24connection. That way you won't have to
236. 12:27re-enter the password each time. Click
237. 12:31connect now. Very good. Well, I see on
238. 12:35my tools that the computer is properly
239. 12:37connected. So now you're going to have
240. 12:40to test the internet connection. Go to
241. 12:42any website and tell me if it's good?
242. 12:46Okay. Perfect, ma'am, congratulations.
243. 12:49In case you have the same problem on
244. 12:52any device, phone, tablet or computer,
245. 12:55try doing the same steps. So there's
246. 12:58the name and password on the label, you
247. 13:00always log in with these credentials.
248. 13:03Okay? Very good. Well, I hope I
249. 13:08answered your question. Are you
250. 13:10satisfied? Perfect. Well, thank you
251. 13:15very much for your time and I wish you
252. 13:17a pleasant day. Goodbye. So friends, I
253. 13:23hope you found this video useful. If
254. 13:26you liked it, click on "like", share it
255. 13:28with your friends and especially
256. 13:31subscribe to the channel. So in the
257. 13:33next video, we're going to look at a
258. 13:35problem accessing an email address.
259. 13:38Thank you for your encouragement and I
260. 13:40wish you a pleasant day.