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Everything I Know About Storytelling (After Coaching 1,000+ People) — Transcript

by Philipp Humm · 10,164 words · 1,476 segments · language en · Watch on YouTube

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  1. 0:00The one thing I want people to know is
  2. 0:02know that you have incredible stories.
  3. 0:06Today I'm talking to the world's number
  4. 0:08one storytelling expert, Philip Hum. He
  5. 0:11has written three bestselling books,
  6. 0:13trained hundreds of teams at Google, JP
  7. 0:15Morgan, and Essex, and even helped
  8. 0:17creators like D Martell tell viral
  9. 0:20stories. Don't become this performer
  10. 0:22when you share a story. And so what I
  11. 0:24would encourage people to do is speak as
  12. 0:26if you're chatting to your best friend,
  13. 0:28right? take the same energy. So, drop
  14. 0:30the storytelling voice.
  15. 0:32>> In this episode, you'll discover the
  16. 0:33single most powerful storytelling
  17. 0:35technique, how to use AI to tell
  18. 0:37unforgettable stories, and this number
  19. 0:39one tip to tell better stories than 99%
  20. 0:42of people. I'm very curious, what do you
  21. 0:45see as the number one mistake people
  22. 0:47make when telling stories?
  23. 0:50>> What I always see is that there's one
  24. 0:52key thing that people mess up the most.
  25. 0:54Now, imagine you're watching this war
  26. 0:56movie, and I don't know whether you're
  27. 0:57into this. I'm not. But imagine you are
  28. 1:00starting, right? It starts with this
  29. 1:01helicopter shot all the way from the
  30. 1:03top. Um, you see everything from the
  31. 1:05top, but after a while you're like,
  32. 1:06dude, like take me down there, right? I
  33. 1:08want to be part of the action. I want to
  34. 1:10see what's going on. I want to see the
  35. 1:11soldiers. Now, this is how also good
  36. 1:15storytelling should look like. Now, why
  37. 1:17is storytelling so lousy often times?
  38. 1:19It's because people stay at this
  39. 1:21helicopter view at this high level shot
  40. 1:24and so the best storytellers zoom into
  41. 1:26one specific moment. So really let us be
  42. 1:29part of what is going on, what are you
  43. 1:31hearing, what are you seeing, what are
  44. 1:32you feeling in that moment.
  45. 1:35>> Very cool. So you want to immerse them
  46. 1:37basically.
  47. 1:37>> Mhm.
  48. 1:38>> And you're saying that you need to zoom
  49. 1:40in.
  50. 1:41>> But how do you do that concretely? So if
  51. 1:43I am wondering how to tell better
  52. 1:45stories, can you give me some examples?
  53. 1:47>> Absolutely. So there are four steps that
  54. 1:51I love to use to zoom into the moment
  55. 1:54that will really ensure that you tell an
  56. 1:55unforgettable story like you don't need
  57. 1:57more than that and I call it the past
  58. 2:00framework. So P A S T. So what does it
  59. 2:03stand for? The first one is place and
  60. 2:06place is just state the location. Where
  61. 2:08are you? So you say hey two weeks ago
  62. 2:11I'm standing in front of the conference
  63. 2:13room taking a deep breath. The moment
  64. 2:15that people hear conference room or
  65. 2:17living room, immediately a movie starts
  66. 2:19playing in their heads and they're like,
  67. 2:20"Okay, I can see that." And so that's
  68. 2:22the first one. The second one is then um
  69. 2:25actions. So a for actions and actions
  70. 2:28means that you describe what action is
  71. 2:31unfolding on the spot. So what is going
  72. 2:33on right now? What are you doing? What
  73. 2:34is that character doing? Are you biking,
  74. 2:37walking, shouting, whatever it is? What
  75. 2:39are the actions in that moment? So you
  76. 2:40say, for example, two weeks ago, I'm
  77. 2:44walking across the hallway in security
  78. 2:46at the airport. The moment you say
  79. 2:48walking, again, we can see it. It's
  80. 2:50still a movie playing, but those two are
  81. 2:53more like to set the scene. The next one
  82. 2:55is actually the one that I use the most,
  83. 2:57and that is S for speech. Now, what does
  84. 3:00it mean? Often times, our stories will
  85. 3:02have more than one character. It's maybe
  86. 3:04a friend, a co-orker,
  87. 3:07loved one, whoever it is. Now share what
  88. 3:09did that person say in that crucial
  89. 3:12moment of the story. What are the exact
  90. 3:14words that that person said? So for
  91. 3:16example instead of saying oh yeah u in
  92. 3:18that moment my manager was very
  93. 3:19disappointed say in that moment my
  94. 3:21manager looked at me and said Phillip
  95. 3:24what on earth was that you were all over
  96. 3:27the place and so that's the third one.
  97. 3:30And then the last one is T for thoughts.
  98. 3:33And that is we as humans, we have
  99. 3:36thousands and thousands of thoughts
  100. 3:37every single day. A lot of those
  101. 3:39thoughts are pretty like weird thoughts,
  102. 3:40anxious thoughts. And so when you want
  103. 3:42to make your story more interesting,
  104. 3:44more emotional, share some of those
  105. 3:46thoughts. What were you thinking in that
  106. 3:48moment? So you can say, hey, instead of
  107. 3:50saying, oh, I was nervous, say, in this
  108. 3:52moment, I thought, oh man, this this
  109. 3:55will be bad, right? I'll [ __ ] this up.
  110. 3:57And so share some of the thoughts and
  111. 3:59give us the raw authentic real thoughts
  112. 4:01of that moment. So that's it. P A S T.
  113. 4:04So zooming into the past in order to
  114. 4:07make it more interesting. I'd love to
  115. 4:10try this out and uh maybe we can do that
  116. 4:12later in this podcast. But what I'm
  117. 4:14wondering right now is because in one of
  118. 4:17your earlier videos, I saw you talking
  119. 4:19about not giving too much context or not
  120. 4:22giving too many details or talking too
  121. 4:25long when telling the story. So, how do
  122. 4:27you how do you balance or how do you
  123. 4:29personally
  124. 4:30decide what to share? So, which thoughts
  125. 4:33or which
  126. 4:35>> um actions you you want to you want to
  127. 4:37share? M great that you say that because
  128. 4:39I would say as well the number one
  129. 4:41mistake actually beyond that one is that
  130. 4:44people give too much context. I recently
  131. 4:47was in a workshop where a guy started to
  132. 4:49speak for 92 seconds giving context
  133. 4:52before actually going into the actual
  134. 4:54story. So yeah that is a huge mistake
  135. 4:57that people do. And so how do you avoid
  136. 4:59that? By still adding those details.
  137. 5:01What I like to do is I like to use those
  138. 5:03details but I just use then a sentence
  139. 5:06but a sentence that is really
  140. 5:08expressive. So for example, if we take
  141. 5:10the example of a manager instead of then
  142. 5:12talking 5 minutes about how upset my
  143. 5:14manager is, I just use one sentence that
  144. 5:17is so expressive of this entire
  145. 5:20relationship that I don't need more than
  146. 5:22that. And so that can be the again the
  147. 5:24sentence. Hey, then my manager walked up
  148. 5:26to me, tapped me on the shoulder and
  149. 5:28said, hey, what on earth was that? You
  150. 5:31were all over the place.
  151. 5:34Now that one sentence already gives so
  152. 5:36much detail about the relationship.
  153. 5:38Sure, I can speak now about so many
  154. 5:40other things, but it's not needed. So I
  155. 5:41would say use those four techniques, but
  156. 5:45use them very expressively. So you just
  157. 5:48focus on specific sentence that just
  158. 5:51show a lot already.
  159. 5:53If you say expressively and I also hear
  160. 5:56you mentioning a lot of emotions then
  161. 5:59I'm wondering how do we use this in
  162. 6:01business storytelling because a
  163. 6:03complaint or something that many people
  164. 6:07tell me when I talk about storytelling
  165. 6:10is well I'm at this big organization and
  166. 6:13we just have like two minutes and it
  167. 6:16should not be about the personal story
  168. 6:17or about the personal thoughts or
  169. 6:18emotions. it should just be rational and
  170. 6:22um quick. Um what what do you see as the
  171. 6:25role of more personal storytelling in in
  172. 6:28business? Is there a place for that or
  173. 6:30or how how do we do that?
  174. 6:32>> Absolutely. So in this one, this is what
  175. 6:34you often hear from people in business
  176. 6:37and what I'm always asking you what
  177. 6:39would you rather prefer that you share
  178. 6:40right now 30 minutes in exactly the way
  179. 6:42as you do and it's guaranteed that that
  180. 6:45person will forget whatever you said a
  181. 6:47week later for sure. they know nothing
  182. 6:50of what you said or would you rather
  183. 6:51just spend maybe two minutes of that
  184. 6:53presentation and if it's a good story
  185. 6:55that person will remember your story for
  186. 6:58the rest of their lives what would you
  187. 6:59rather do and now because people are
  188. 7:02worried ah I don't want to share my TED
  189. 7:04talk right now in this business meeting
  190. 7:06well you don't have to even let's say
  191. 7:08you work in a very data heavy role I
  192. 7:10give a bunch of workshops for also data
  193. 7:12professionals and at the end you can
  194. 7:14share a story about how you discovered a
  195. 7:17number So for example, instead of
  196. 7:19saying, "Oh yes, I was running a bunch
  197. 7:21of analysis and today I'll share some
  198. 7:23interesting results." You say, "Hey,
  199. 7:26a week ago I was running this analysis
  200. 7:28and on this one graph I saw this massive
  201. 7:31drop." And I thought, "Wow, this this is
  202. 7:34crazy. This could impact our business
  203. 7:37for the next few years." Today, ladies
  204. 7:40and gentlemen, I'm going to share what
  205. 7:41that metric was and how it's going to
  206. 7:43affect us going forward. And that
  207. 7:46already was a tiny story, right? was
  208. 7:48nothing. But it immediately breaks the
  209. 7:50expectation where people are like, "Oo,
  210. 7:52okay, this this is going to be
  211. 7:54different."
  212. 7:55>> And when you share the story like that,
  213. 7:57I'm immediately hooked, right? I'm in
  214. 7:59the story. I'm I'm I'm listening. I'm
  215. 8:01feeling it. And what I also know from
  216. 8:04experience when I started using
  217. 8:06storytelling more, it's it's kind of
  218. 8:08scary because it's something I'm not
  219. 8:09used to and I need to change my
  220. 8:11behavior. I'm not sure how people are
  221. 8:13reacting. It's kind of risky as well.
  222. 8:17one, do you agree? And and two, are
  223. 8:19there any ways we can practice
  224. 8:21storytelling? Maybe starting with lower
  225. 8:24stakes or gradually becoming more
  226. 8:26comfortable or can you share something
  227. 8:28about your own journey there?
  228. 8:29>> I love this. Yeah, because I felt the
  229. 8:32same actually. What has held me back the
  230. 8:34most in storytelling was at the start
  231. 8:36that I didn't tell enough stories. I was
  232. 8:38like waiting for the perfect opportunity
  233. 8:40like this grandest moment, but that
  234. 8:43stuff never happens. And if you don't
  235. 8:45tell stories, well, you're never going
  236. 8:46to improve as a storyteller. So, I would
  237. 8:49say there are
  238. 8:51three transitions as a storyteller that
  239. 8:54that are the most helpful to get
  240. 8:56started.
  241. 8:58Number one is improvise by yourself. So,
  242. 9:01improvise a story by yourself. You get a
  243. 9:02random topic and boom, you improvise a
  244. 9:04story by yourself. And we can try that
  245. 9:06out. The second one is start sharing
  246. 9:09stories when someone asks you how are
  247. 9:11you? We all we're being asked like
  248. 9:13millions of times in our lives, how are
  249. 9:15you? So instead of just saying, oh yeah,
  250. 9:17I'm good. Oh, the weather is pretty
  251. 9:19lousy here. Well, share a tiny story
  252. 9:21about something that happened to you,
  253. 9:23right? Something that is a little bit
  254. 9:24more meaningful. It can be 30 seconds,
  255. 9:26it can be 60 seconds, but share a tiny
  256. 9:29story that shows a little bit more about
  257. 9:30you as a human. And so that's the second
  258. 9:33one. And then the third one is once you
  259. 9:35have then gotten a little bit more
  260. 9:37comfortable, start
  261. 9:40start telling micro stories. So let's
  262. 9:43say you come home, you talk to your
  263. 9:45partner, you're all upset, ah the day
  264. 9:47was terrible. Instead of giving them a
  265. 9:49summary where you're like, oh this
  266. 9:50happened, then this happened, this
  267. 9:52happened. You said, yeah, today was
  268. 9:54really rough. Like my client called me
  269. 9:56and said,
  270. 9:58I'm canceling all the orders. Like we're
  271. 10:01done with this today. Boom. And that can
  272. 10:04be the story, right? It's not the full
  273. 10:05story. It doesn't have the full arc with
  274. 10:07m beginning, middle, and end, but it's a
  275. 10:09micro story. And those micro stories are
  276. 10:12meaningful and they help you become a
  277. 10:14better storyteller,
  278. 10:16right?
  279. 10:18And in those micro stories, so what I'm
  280. 10:20hearing is instead of summarizing, you
  281. 10:22need to zoom in again and and share a
  282. 10:25quote or or do something else that
  283. 10:27brings you back into that
  284. 10:28[clears throat] story, right?
  285. 10:29And I love that because that single
  286. 10:32quote, I'm canceling all the orders.
  287. 10:34There's so much into that. There's
  288. 10:36there's emotion, there's a a character,
  289. 10:38there's a quote. And so it touches a lot
  290. 10:40of the things that you you shared.
  291. 10:42>> Um do you maybe have more examples of
  292. 10:44micro stories we can share? Is it always
  293. 10:46a quote or how? Because I I firmly
  294. 10:49believe that we need to practice
  295. 10:52storytelling, right? en in order to
  296. 10:54become better in order to become more
  297. 10:56skilled and comfortable. Do you have
  298. 10:59more examples of micro stories
  299. 11:03>> throughout the day? We all have those
  300. 11:05many moments where something happened
  301. 11:07where we like [snorts]
  302. 11:09maybe moment of sadness, maybe moment of
  303. 11:11stress. And so you can share that
  304. 11:14specific moment with other people. And
  305. 11:16the technique that I use the most there
  306. 11:18is then to just share the thoughts. Let
  307. 11:20me think if there's an example.
  308. 11:24So yesterday,
  309. 11:29yesterday I was in the recording studio
  310. 11:31in the morning and right in that moment
  311. 11:35there were a bunch of people still
  312. 11:36chatting in the in the background
  313. 11:39and I was getting so upset. I was like,
  314. 11:41"Hey, this is right now. This is killing
  315. 11:43me, right? I I just need to record
  316. 11:44this." And I was getting so upset upset
  317. 11:47and I thought, "Hey, this is a
  318. 11:48professional setup. Like, hey, respect
  319. 11:50that." and I was getting mad and mad.
  320. 11:53Now it is a tiny moment, right? It is
  321. 11:54not a big story, but I can now share a
  322. 11:56story about me getting irrationally
  323. 11:58upset about that specific moment. So, we
  324. 12:01all have those micro moments and then we
  325. 12:04can choose to share them a little bit
  326. 12:06more in a story format.
  327. 12:07>> Yeah, I love that. And what I noticed is
  328. 12:10while you tell you're telling that
  329. 12:11story, I'm listening to that. I'm
  330. 12:14feeling that. And what I'm also doing is
  331. 12:16it brings me to similar moments that
  332. 12:19I've experienced myself where I was that
  333. 12:21person getting worked up about
  334. 12:23something, right? Not in a recording
  335. 12:24studio, but maybe in the line at the
  336. 12:27supermarket or something else. I wanted
  337. 12:29to achieve something, but something was
  338. 12:31blocking that.
  339. 12:32>> And that instantly feels makes me feel
  340. 12:35more connected with you. So, I'm feeling
  341. 12:37the the power of storytelling while we
  342. 12:39[laughter] speak.
  343. 12:39>> Wonderful.
  344. 12:40>> Yeah.
  345. 12:43What's what do you see is pe is blocking
  346. 12:46people from getting better at
  347. 12:48storytelling? What are some more
  348. 12:50mistakes that people are are making?
  349. 12:52>> Mhm. Yeah. The number one mistake is I
  350. 12:54would say giving too much context, but
  351. 12:56we talked about that. A second mistake
  352. 12:59that I see a lot and that I see as well
  353. 13:01when I tell stories is that I somehow
  354. 13:05think that storytelling is something
  355. 13:07different to a normal conversation. So
  356. 13:10for example, I speak normal and then
  357. 13:11suddenly I'm like once upon a time there
  358. 13:14was a lonely traveler going through the
  359. 13:17street and I suddenly change my entire
  360. 13:19way of being. So I got the feedback so
  361. 13:22often at the start where it's like hey
  362. 13:24look you just be normal like don't
  363. 13:26become this performer when you share a
  364. 13:28story. And so what I would encourage
  365. 13:30people to do is speak as if you're
  366. 13:33chatting to your best friend right take
  367. 13:35the same energy. Sure, sometimes you may
  368. 13:38act out some things, but still don't
  369. 13:40think that your entire way of conversing
  370. 13:42has to change because you tell your
  371. 13:44story. So, drop the storytelling voice.
  372. 13:47That's the second one.
  373. 13:49A third one that I see is people
  374. 13:54not making their listeners care. And
  375. 13:57that one is already a little bit more of
  376. 13:59an advanced technique, but that one is
  377. 14:01about raising the stakes. But let me
  378. 14:03know, let me share what I mean with
  379. 14:04that. Now imagine you're walking over a
  380. 14:08stage, right? You hold this glass in
  381. 14:09your hand, it's it's empty. Nothing
  382. 14:12happens. But then you go back and this
  383. 14:14time the glass is fully covered with
  384. 14:16water all the way to the top. And then
  385. 14:18someone in the audience says, "Hey, if
  386. 14:20you spill just one drop, your entire
  387. 14:23family dies." And then you're like,
  388. 14:27you're walking over the steak.
  389. 14:29Immediately it's much more interesting,
  390. 14:30right? This is what stakes mean. Stakes
  391. 14:35shows what is on the line. What can you
  392. 14:37gain or lose in that specific situation?
  393. 14:40And so how do you raise the stakes in
  394. 14:43any story? It is usually by sharing two
  395. 14:45things. Thing number one is share the
  396. 14:48risk. What happens if things go wrong?
  397. 14:51Where you can say okay for example you
  398. 14:53share a story about you giving a
  399. 14:54presentation and then you share what
  400. 14:56could go wrong. You share if that goes
  401. 14:58wrong right 200 people would think that
  402. 15:01I'm absolutely stupid. that's a pretty
  403. 15:04big stake then will I care or you share
  404. 15:07the opportunity like what can you gain
  405. 15:10from that experience so you could say if
  406. 15:13I nailed that speech my manager actually
  407. 15:16the VP of this entire region will see
  408. 15:18that and think wow that guy crushed it I
  409. 15:21think he's ready for promotion right
  410. 15:24that could then be the stakes so share
  411. 15:26the stakes make people care about what
  412. 15:28is about to come
  413. 15:30>> very cool and I can see how that that
  414. 15:34raises the stakes and makes the story
  415. 15:36more interesting. And it also makes me
  416. 15:37wonder are is there something like
  417. 15:39internal stakes and external stakes like
  418. 15:42so what's at stake for you the promotion
  419. 15:44or feeling rejected or feeling stupid
  420. 15:46versus the audience like what the
  421. 15:48marketing managers in front of you and
  422. 15:50the audience can can gain or can is at
  423. 15:53risk. Um how do you how do you see that
  424. 15:56because I see there's a lot of value in
  425. 15:58business storytelling as well. So
  426. 16:00>> um let's start there. I have more
  427. 16:02questions that come up later.
  428. 16:04>> Absolutely. Stakes can be internal, can
  429. 16:06be external. But what I realize at the
  430. 16:08end, what we care most about is what
  431. 16:11other people think of us. It is such a
  432. 16:14common human emotion where if we feel
  433. 16:16that other people judge us or think that
  434. 16:18we're not good in any way, that is such
  435. 16:20a relatable emotion. So for example, if
  436. 16:23you just make the mistakes of, yeah, I
  437. 16:24can lose my job. Sure, it's bad, right?
  438. 16:26But if you risk being a complete failure
  439. 16:29in front of 200 people, it just brings
  440. 16:33up the stakes. And so if you can share
  441. 16:35something in relation to other people,
  442. 16:37that usually makes the story even more
  443. 16:39interesting.
  444. 16:42Recently, I saw a video of you that was
  445. 16:44aimed more at creators, and I can
  446. 16:47imagine they also can relate to this
  447. 16:49feeling of being judged because being
  448. 16:52being out there.
  449. 16:55How do you help them overcome these
  450. 16:58feelings? Or how do you how does the
  451. 16:59does storytelling help them overcome
  452. 17:02those feelings? Or how can they use that
  453. 17:04to share personal stories from
  454. 17:07themselves from their own lives or
  455. 17:09careers to to make the audience more
  456. 17:12glued to what they are saying?
  457. 17:14>> Mhm. Yeah. on this one right now.
  458. 17:17Especially when it comes to AI, right?
  459. 17:19Every single person on this planet can
  460. 17:22record a video with like five incredible
  461. 17:24tips. Like it is easy. Everyone can do
  462. 17:26it. And we see that already videos are
  463. 17:28exploding. So how can you stand out then
  464. 17:31in such a crowded market, right? Where
  465. 17:34it's just exploding with videos and
  466. 17:35content. Well, the stories that you
  467. 17:38share, no one else can copy that, right?
  468. 17:40And so instead of just saying, "Oh, here
  469. 17:41are my five tips." Well, then for the
  470. 17:44first tip and choose to share how did
  471. 17:46you actually discover that tip. So
  472. 17:48anytime that you want to teach someone
  473. 17:50something, a lesson, something that you
  474. 17:52learned on the way, think h when did I
  475. 17:56learn this the hard way, right? When I
  476. 17:58when was I in that moment where I
  477. 18:00realized, hey, this is messed up, right?
  478. 18:02I need to this I need to do it
  479. 18:05differently. And so those are the
  480. 18:06moments. Anytime you want to teach,
  481. 18:08think what was the moment in my life
  482. 18:10where I learned this? And then you share
  483. 18:11that story around that.
  484. 18:14>> That makes me wonder cuz when you
  485. 18:17started your business, your storytelling
  486. 18:19business, what was one moment or what
  487. 18:21were some of the moments where you felt
  488. 18:24most scared to to do something for a
  489. 18:29workshop for a big new product you
  490. 18:31announced? What What were some of the
  491. 18:33moments or one moment where you felt
  492. 18:35very scared of of judgment or not
  493. 18:39feeling good enough? Mhm.
  494. 18:42Yeah. The first moment that popped to my
  495. 18:44mind was back in the days I had landed
  496. 18:47um a TED talk but I had only like six
  497. 18:50days to prepare for that which is
  498. 18:51another story by itself. So six days of
  499. 18:54preparation and I remember on the day
  500. 18:56I'm on my way towards the TED talk I'm
  501. 18:58like I'm [ __ ] my pants right? I'm
  502. 19:00like [ __ ] I don't know whether I'm ready
  503. 19:02right? I have prepared for this like six
  504. 19:03days but I thought you know what let me
  505. 19:06get ready. Let me get ready for that.
  506. 19:07And so I'm in the train driving right
  507. 19:09now to the south of Netherlands and I
  508. 19:11stand up and I'm like, "Uh, excuse me.
  509. 19:14Can I have your attention, please?" It's
  510. 19:16a full train, right? Everyone. And then
  511. 19:18I'm just looking like, "What does this
  512. 19:19guy want?" And I say, "Hey, I want to
  513. 19:22sing a song for you."
  514. 19:25And they look weird. And I'm like like
  515. 19:34and I go and I sing this awkward song
  516. 19:37for like three minutes and people are
  517. 19:38looking away thinking this is madness.
  518. 19:40This is so stupid. Please stop it. But I
  519. 19:43go for that those full three minutes.
  520. 19:47The same day I walk onto the stage and I
  521. 19:50was terrified before, but when I walked
  522. 19:52onto the stage I was like, [snorts] h I
  523. 19:55just sang in a freaking train. I think I
  524. 19:57can do that. And so actually was
  525. 20:00surprisingly easy. And so that was a
  526. 20:03moment where I was so scared of, but
  527. 20:05because I embarrassed myself before, it
  528. 20:07was actually quite okay.
  529. 20:09>> Is that something that you can apply in
  530. 20:11more situations? Because not everybody
  531. 20:13is giving a TED talk, but this
  532. 20:16Constructive embarrassment. Can you tell
  533. 20:18me more about that?
  534. 20:19>> Yeah. So, constructive embarrassment is
  535. 20:21where you put yourself on purpose in an
  536. 20:23embarrassing situation. So, anything
  537. 20:25that feels a little bit like, oo, this
  538. 20:27is this is weird, this awkward, mostly
  539. 20:29in relation to other people. That is a
  540. 20:31great way to embarrass yourself. And
  541. 20:33know why does it matter so much?
  542. 20:35Because, yeah, we just care so much
  543. 20:37about what other people think of us.
  544. 20:39We're constantly thinking like, uh, am I
  545. 20:42fitting in? What do people think of me?
  546. 20:44Do they think I'm smart enough? And so
  547. 20:46the moment that you start embarrassing
  548. 20:48yourself, you're facing that judgment.
  549. 20:50And the moments that you learn to be
  550. 20:51okay with that, well then it's like,
  551. 20:54hey, I'm okay. Whatever happens, you
  552. 20:57give it that presentation, that gigantic
  553. 20:58presentation. So you're like, hey, those
  554. 21:00are the same feelings that will come up
  555. 21:02as came up in those embarrassing
  556. 21:04situations. And so once you learn to be
  557. 21:06okay with feelings of discomfort,
  558. 21:08feelings of judgment, you're liberated.
  559. 21:11like you feel like a person that can
  560. 21:13just walk through life and do anything
  561. 21:14that they want. And so what are some
  562. 21:16things you can Yeah. ask a stranger for
  563. 21:18a hug. You can high-five a stranger. You
  564. 21:20can cheer runner. You can go on the and
  565. 21:22lie down on the floor of Starbucks. You
  566. 21:25can go in front of the McDonald's
  567. 21:27pretend to be a greeter where like,
  568. 21:28"Hey, what's up? Welcome to McDonald's."
  569. 21:31[laughter]
  570. 21:31Anything. The options are infinite. And
  571. 21:33if anyone is keen to try it out, send me
  572. 21:36a DM on Instagram. Phillip underbar
  573. 21:40underbar
  574. 21:41>> underscore
  575. 21:42>> underscore phip_hum
  576. 21:44and I'll send you the last 30-day
  577. 21:46challenge that I did.
  578. 21:48>> Yeah, definitely do that because I
  579. 21:50remember seeing your TED talk. That was
  580. 21:53the moment we were just chatting. I
  581. 21:55think we were uh we had seen each other
  582. 21:58for a few times, but we didn't know each
  583. 22:00other very well. But then I remember
  584. 22:03seeing this this list of things and
  585. 22:05[laughter] I've I've done I've done a
  586. 22:06few of them and it's amazing what it
  587. 22:08does and the the thing that it proved to
  588. 22:11me is that all the things that I'm
  589. 22:13thinking about that I'm worried about
  590. 22:16they will never materialize. People look
  591. 22:19at me maybe a bit strange like what is
  592. 22:21this guy doing like laying down in the
  593. 22:24supermarket but then they go on with
  594. 22:27their with their day right they they
  595. 22:29don't care. Maybe they tell it to their
  596. 22:31friends like it was a strange guy. So
  597. 22:33what? You know, so what?
  598. 22:34>> Nothing nothing actually happens. So
  599. 22:38>> this this anticipated
  600. 22:41feeling of of dying almost of feeling of
  601. 22:44judgment
  602. 22:46>> is is not really happening and and it
  603. 22:48can teach us so much.
  604. 22:50>> We we talked about taking risks and
  605. 22:54improvising and at the start you
  606. 22:56mentioned something like maybe we can
  607. 22:57try it out. So, I'm thinking maybe we
  608. 22:59can try out a bit of storytelling here.
  609. 23:02How do you feel about that? Like maybe
  610. 23:04maybe I give you a topic and then we see
  611. 23:06how [clears throat] it goes. Well, what
  612. 23:07what what should I give you? Should I
  613. 23:08give you a topic or how can we do this?
  614. 23:11>> Let's do this. We can get any random
  615. 23:14topic.
  616. 23:15>> Any random topic. And then if you want
  617. 23:17to, I can then try to think of a story
  618. 23:19on the spot. Ideally, something that
  619. 23:21happened. Worst case, I'll have to
  620. 23:22invent something. And then we can play
  621. 23:24it around. And then we can try to have
  622. 23:26the story pretty short and maybe apply
  623. 23:28some of the techniques that we talked
  624. 23:29about today.
  625. 23:30>> Okay. Exciting. Exciting.
  626. 23:32>> Cool. What What story should I
  627. 23:34improvise? What what's the topic or
  628. 23:35object?
  629. 23:37>> Topic. Um looking around the room. Um
  630. 23:40maybe something very casual and daily
  631. 23:43like we mentioned I mentioned
  632. 23:44supermarket in the queue at the
  633. 23:47supermarket.
  634. 23:49>> Let's do that.
  635. 23:49>> Okay. Let me think about that.
  636. 23:53Last Sunday, I was in this mini
  637. 23:56supermarket right around the corner here
  638. 23:57in Amsterdam
  639. 23:59and I was so stressed. I actually just
  640. 24:03spent 24 hours with my mom. I like I
  641. 24:05love my mom. She's incredible. She's
  642. 24:07absolutely incredible.
  643. 24:09Sometimes I feel I just get triggered by
  644. 24:11nonsense, right? And so I'm there in the
  645. 24:14supermarket stacking up on the usual
  646. 24:16stuff. I have some M&M's in my bag. I
  647. 24:19have some uh Dubai chocolate that ch
  648. 24:22craving and some Ben & Jerry's. And as I
  649. 24:24walk it up to the cashier, I'm just
  650. 24:27like, "Oh, Philip, this guy will judge
  651. 24:29you now. You're such a pig, right? You
  652. 24:31know, I'm just buying that that crap
  653. 24:33here." And I was just getting in my head
  654. 24:35and thinking like how this person would
  655. 24:37judge me so much in the supermarket.
  656. 24:40And then I thought,
  657. 24:43what is going on with you? This is
  658. 24:45ridiculous. This is absolutely
  659. 24:46ridiculous. You were here in the
  660. 24:47supermarket. Obviously, this person
  661. 24:49gives zero [ __ ] about what you're going
  662. 24:51to buy. And if you feel like eating
  663. 24:53right now, some Ben & Jerry's ice cream,
  664. 24:55go for it. [laughter]
  665. 24:57>> And so, I walked out of this, went on a
  666. 24:59bench, and just shoved it inside.
  667. 25:02Typical emotional eating. [laughter]
  668. 25:05[gasps]
  669. 25:06>> So, yeah, that's the story. Doesn't have
  670. 25:08a happy ending, but it doesn't have to
  671. 25:10have. It's just a moment that you zoom
  672. 25:11in. Yeah, because I'm I'm hearing a lot
  673. 25:14of the things you shared earlier like it
  674. 25:16has a had a location and action a lot of
  675. 25:18thoughts and feelings and
  676. 25:21>> anticipation of what other people would
  677. 25:24think. So yeah, I love that. Love that.
  678. 25:26>> Okay. Beautiful. Want to turn it around?
  679. 25:29>> Uh yes. You mean you give a topic?
  680. 25:31>> I give a topic and you should improvise
  681. 25:33a story.
  682. 25:34>> Okay, sounds good. Um, you are
  683. 25:38in the post office.
  684. 25:43I'm at the post office and I'm standing
  685. 25:46there. I'm sending some of my my books
  686. 25:48to a new big company and I'm feeling
  687. 25:50kind of rushed because I eagerly want to
  688. 25:53get it done and get to my next meeting.
  689. 25:55But there's this guy in front of me.
  690. 25:57He's about 60 years old, gray hair, and
  691. 25:59he's buying some stamps and he's having
  692. 26:02a little conversation with the guy. um
  693. 26:05behind the counter
  694. 26:07and he started talking about why he buys
  695. 26:10those stamps is not to send posts but he
  696. 26:12just collects them
  697. 26:15and it brings me into this reflection of
  698. 26:18that it's so fascinating to me that
  699. 26:20there's a lot of things I would never
  700. 26:22understand about other people about
  701. 26:24people collecting stems and having huge
  702. 26:27collections of cats at home who have
  703. 26:29like 30 40 cats at home um but to me
  704. 26:32that's fascinating Because when I
  705. 26:34started my journey on people skills and
  706. 26:37getting better at conversations with
  707. 26:39people, I was always looking like, oh, I
  708. 26:42need to find the commonality, something
  709. 26:44I can connect over. So, they also need
  710. 26:47to like football because then I can talk
  711. 26:49about that. But I was totally wrong
  712. 26:51about that because I I can be connecting
  713. 26:54with someone over collecting stamps even
  714. 26:56though I don't get it. as long as I'm
  715. 26:58curious, as long as I ask questions.
  716. 27:01And
  717. 27:03I didn't speak to that person. And
  718. 27:04actually, that's a mistake. But it it
  719. 27:08taught me that no matter what hobbies
  720. 27:10people have, you need to ask questions.
  721. 27:11And when if I would have asked that
  722. 27:14person about collecting collecting
  723. 27:15stamps, maybe they say like I so
  724. 27:17passionate because I will always find
  725. 27:18new stuff and I keep on learning about
  726. 27:20new stamps and learning and adventure
  727. 27:23and discovering is something I'm also
  728. 27:25passionate about. So if you want to
  729. 27:27become a better at people's skills then
  730. 27:30look beyond the interest and what people
  731. 27:32are saying be more curious because
  732. 27:34behind that is the emotion and the
  733. 27:35feeling because that's what you can
  734. 27:37actually connect over
  735. 27:39>> beautiful [laughter]
  736. 27:41>> well done.
  737. 27:42>> Thank you.
  738. 27:43>> I get very emotional at the start.
  739. 27:45[laughter]
  740. 27:45>> Yeah,
  741. 27:46>> I could really see it. So really well
  742. 27:48done and
  743. 27:49>> fantastic job. I think you should be
  744. 27:50sitting here and I should be sitting
  745. 27:52there. [laughter]
  746. 27:53>> We can do that in an hour.
  747. 27:56>> [gasps]
  748. 27:59>> I would love to to
  749. 28:01come back to the earlier Philip H again
  750. 28:04because now you're sitting here sharing
  751. 28:05all these stories and it's super
  752. 28:06engaging and
  753. 28:09I'm still thinking like how how did you
  754. 28:12get here? How did you
  755. 28:14get so comfortable and so skilled at at
  756. 28:16telling stories? Can you are there any
  757. 28:18more back in the day stories you can
  758. 28:21talk about when you were in your job at
  759. 28:24Uber or were in the corporate
  760. 28:26environment or starting your career.
  761. 28:29>> So this is a super broad question but
  762. 28:31let's let's see if you have anything to
  763. 28:33share on this.
  764. 28:33>> Yeah. So on this one I actually I used
  765. 28:37to suck at telling stories and speaking
  766. 28:40actually in front of any audience and
  767. 28:42for years I just felt that it was
  768. 28:44holding me back so much. So anytime I
  769. 28:46had to give a presentation I was just
  770. 28:48like getting super nervous trying to
  771. 28:51remember every single sentence fully
  772. 28:52rehearsing it and I was just bad and I
  773. 28:54felt hey that is holding me back so much
  774. 28:58and after years and years I felt like
  775. 28:59hey do I want to continue this path
  776. 29:02right where it just like this defined my
  777. 29:05life
  778. 29:07and then there was this one point that
  779. 29:09was almost like a reset and that was
  780. 29:11actually also here in Amsterdam during
  781. 29:14co during
  782. 29:15Uber fired 30% of the workforce and I
  783. 29:19lost my job on this day.
  784. 29:22I remember this one day, this day where
  785. 29:25I lost it. I was at at home in my
  786. 29:27apartment, right? Scrolling through, I
  787. 29:28don't know, random animal videos just
  788. 29:31life is meaningless.
  789. 29:33But there on this one moment pops up
  790. 29:36this ad. And I usually I hate those ads,
  791. 29:38right? I click them away. But this time
  792. 29:40I'm like, whoa, this is interesting.
  793. 29:42Wow, fascinating. I didn't just watch a
  794. 29:45minute two I watched 27 minutes of that
  795. 29:49ad and after those 20 minutes seven 27
  796. 29:53minutes I'm like what on earth just
  797. 29:55happened here right why did I watch this
  798. 29:56like 27 minutes and it was this ad by
  799. 30:01this guy Scott Harrison Scott Harrison
  800. 30:04the founder of Charity Water
  801. 30:07>> and that guy is just an incredible
  802. 30:09storyteller and when I rewatched the ad
  803. 30:11realized that this guy was just telling
  804. 30:14story story story about how he started
  805. 30:16about how they helped and when I saw
  806. 30:18this I thought wow that is a superpower
  807. 30:22like I want to learn that stuff and so
  808. 30:24this one moment actually made me so
  809. 30:26curious about it because I felt hey I
  810. 30:29was miserable in my corporate life
  811. 30:30before but that stuff that seems like
  812. 30:33actually a life skill that I want to
  813. 30:35master and immediately after I signed up
  814. 30:38for my first course and that's actually
  815. 30:40that was my first storytelling course
  816. 30:42during co and that just got it all
  817. 30:45started.
  818. 30:47>> Very cool. Can you can you can you talk
  819. 30:50about
  820. 30:51the science of storytelling because
  821. 30:53you're telling this story about the
  822. 30:55founder of Charity, Charity Water, and
  823. 30:57why you're so hooked. Can you tell us
  824. 30:59about what happens in the brain when
  825. 31:01people tell stories when you're in the
  826. 31:03audience? What happens to the chemicals?
  827. 31:06>> Yeah, there are two
  828. 31:09two studies that pop to my mind. The
  829. 31:12first one was from Paul Zach who's a
  830. 31:16neuroscientist. He was running a
  831. 31:18research an experiment which was
  832. 31:20absolutely fascinating which just shows
  833. 31:22you which might change the way you
  834. 31:24speak. And so how what did he do in that
  835. 31:26experiment? He invited a bunch of
  836. 31:29volunteers to watch a short video. One
  837. 31:32video was a video of a dying boy with
  838. 31:35spending a day with his father. Clear
  839. 31:37story arc. It was typical story. The
  840. 31:40other one was also a boy with his father
  841. 31:43but he didn't know that he was having
  842. 31:45cancer. So there was no drama, nothing
  843. 31:47in there. Now what they did then they
  844. 31:50measured the levels of oxytocin which is
  845. 31:53like the love hormone before and after
  846. 31:56watching the video. The ones with the
  847. 31:58clear story arc where there was a clear
  848. 32:00challenge and struggle. They saw this
  849. 32:02huge spike in oxytocin,
  850. 32:04they had experienced much more of this
  851. 32:07feeling of love, trust and empathy while
  852. 32:11the others had basically no difference
  853. 32:13there. And that just showed us if you
  854. 32:15tell a story that has this clear arc and
  855. 32:17also a clear struggle, well, you
  856. 32:21automatically make them more acceptable
  857. 32:23for your idea, more open to your ideas.
  858. 32:26And so that's the first one. A second
  859. 32:27one that I absolutely loved is in 2009,
  860. 32:30Josh Glenn and Rob Walker walked to
  861. 32:33bunch of thrift stores in the US to buy
  862. 32:35a bunch of used items. Like random
  863. 32:37average item that we all have in our
  864. 32:38house, right? A nutcracker, a jar of
  865. 32:41marbles, all these useless items. And
  866. 32:44what they did then, they did something
  867. 32:46really cool. They instead of just
  868. 32:48putting them out there to sell them,
  869. 32:49they crafted a short fictional story for
  870. 32:52each one of the item. Now, originally
  871. 32:54they bought the 100 items for $129.
  872. 32:59How much do you think they were sold
  873. 33:01for?
  874. 33:03>> The original 129.
  875. 33:05>> Mhm.
  876. 33:08>> 20 bucks. [laughter]
  877. 33:11>> So, in total it was 129.
  878. 33:13>> Oh, in total 129.
  879. 33:15>> Mhm.
  880. 33:16>> So, yeah, let's say 600 600 bucks.
  881. 33:20>> It was 3,000 something. It was at the
  882. 33:23end a 2,700%
  883. 33:26increase in value.
  884. 33:27>> Wow.
  885. 33:27>> Just by sharing stories.
  886. 33:29>> And that was just fascinating. Sure, I'm
  887. 33:31not saying that you need to now sell
  888. 33:33something meaningless and just up the
  889. 33:35prices, but it just shows that if you
  890. 33:38want to actually increase the perceived
  891. 33:40value of your product, well, just
  892. 33:42include a story and it will
  893. 33:43automatically happen.
  894. 33:45>> Yeah. And this ties into a frustration
  895. 33:47of so many people, right? Because
  896. 33:49entrepreneurs selling their products or
  897. 33:51services and saying ah they just don't
  898. 33:54see the value right this is so important
  899. 33:56or just people in corporate jobs or in
  900. 33:59their lives telling sharing an idea of a
  901. 34:02holiday where where to go for the
  902. 34:03holiday pitching that to their spouse or
  903. 34:06>> in their corporate life having an idea
  904. 34:09for something
  905. 34:11>> and then not using storytelling and as a
  906. 34:13result people not buying into it. Uh so
  907. 34:17I see so many use use use cases where we
  908. 34:19can apply this.
  909. 34:20>> Absolutely.
  910. 34:21>> All right. So we've talked about
  911. 34:23different things and mainly storytelling
  912. 34:25but of course one of the biggest fears
  913. 34:28as well when it comes to speaking in
  914. 34:30general is public speaking and giving
  915. 34:33presentations.
  916. 34:34I would love to talk a bit more about
  917. 34:36that. And
  918. 34:38why are people so afraid of public
  919. 34:41speaking? Not because I want I'm judging
  920. 34:44them because I was super afraid of that
  921. 34:46and and I still am sometimes. But why do
  922. 34:49you think people are so afraid?
  923. 34:52>> Because people fear being judged. And
  924. 34:56that comes back to the old days, right?
  925. 34:59Thousands and thousands of years, we all
  926. 35:01were part of some sort of tribe. And
  927. 35:03back then, well, we developed those very
  928. 35:05sensitive social cues where it's like,
  929. 35:06hey, am I fitting in? Do people think,
  930. 35:08do they like me? Do they want me? Do I
  931. 35:11am am I part of this tribe? Because if
  932. 35:14they kicked you out, well, that would be
  933. 35:16bad, right? Because if we worked it out,
  934. 35:18well, there would be no one to warn us
  935. 35:19not to eat that stuff, no one to help
  936. 35:21us, defend us against this predator. And
  937. 35:24so, back in the days, this was life or
  938. 35:26death. But our brains still make us
  939. 35:30believe that same thing. So anytime that
  940. 35:32we speak in public, suddenly we're like,
  941. 35:34"Oh, hopefully people think that I'm
  942. 35:36smart. Oh, I hope they think that I'm
  943. 35:38qualified." We still care so much about
  944. 35:41the judgment of other people. And sure,
  945. 35:43it's not life or death anymore. But our
  946. 35:45brains have not evolved enough to see
  947. 35:48the difference. And so this is why we
  948. 35:51get so afraid because we fear the
  949. 35:53judgment of other people.
  950. 35:55>> And how can we overcome that? How can we
  951. 35:58maybe not 100% overcome it, but at least
  952. 36:00take steps in
  953. 36:02>> feeling more confident and quieting
  954. 36:04those voices in our head?
  955. 36:05>> Yeah,
  956. 36:07there is one tool that I love to use the
  957. 36:10most to become a more confident speaker
  958. 36:13and that is improv.
  959. 36:16Now, first, why does it matter so much?
  960. 36:19Improv is such a powerful tool because
  961. 36:22in improv, you [ __ ] up, right? You mess
  962. 36:24up all the time. And just for context,
  963. 36:26improv can be you're part of an improv
  964. 36:28group or you improvise by yourself or
  965. 36:30you improvise with a friend. But what is
  966. 36:32so good about improv is that you will
  967. 36:34mess up. Like you will constantly just
  968. 36:36be bad at it. And that is okay because
  969. 36:39the moment that you are bad at that,
  970. 36:41you're like, hm, all right. Okay. Yeah,
  971. 36:44I'm pretty bad at this. I can handle
  972. 36:46that. And the more data points you give
  973. 36:48your brains your brain where you're
  974. 36:50like, hey, okay, I messed it up, but I I
  975. 36:52survived. the more comfortable your
  976. 36:55brain will be and then you get into this
  977. 36:57mindset I'm okay no matter what and that
  978. 37:00is an ultimate superpower
  979. 37:04when I look at many companies and school
  980. 37:06systems
  981. 37:08this is not part of the DNA right many
  982. 37:10companies say and many schools also hey
  983. 37:13it's safe to fail here and everything
  984. 37:16you can try out
  985. 37:18I don't agree with that and I I don't
  986. 37:20see that happening there's a lot of
  987. 37:22focus on the result Right.
  988. 37:24>> What what's your view on this?
  989. 37:25>> Mhm. Yeah. I guess whole school system
  990. 37:29is a [laughter]
  991. 37:30[gasps] is this very antiquated system
  992. 37:33that teaches skills that might not be
  993. 37:36needed for for life.
  994. 37:38>> The same even with a higher graduation,
  995. 37:41right? I did an MBA in New York and at
  996. 37:43the end the stuff that I learned there
  997. 37:46and I was at one of the Ivy League
  998. 37:47schools, it's zero useful for actual
  999. 37:51business. So yeah, if I were to redesign
  1000. 37:54some of the schools, some of the
  1001. 37:55courses, I would focus much more on
  1002. 37:57those soft skills, especially in times
  1003. 37:59on AI, well, you're probably not being
  1004. 38:03asked to run the statistics right now,
  1005. 38:05but you will still be asked to give that
  1006. 38:07presentation, to deal with people, to
  1007. 38:09handle a difficult conversation. And so
  1008. 38:11those are skills that are much more
  1009. 38:13important to develop, especially in
  1010. 38:14today's age. So, one thing I know when
  1011. 38:18I'm giving a presentation, I'm prepared,
  1012. 38:21right? I'm bringing the script. I'm I'm
  1013. 38:24trying to get into it. Especially in my
  1014. 38:26early career days, I wanted to give the
  1015. 38:29perfect presentation. But then all of a
  1016. 38:30sudden, there came a question from the
  1017. 38:32audience
  1018. 38:33>> and that totally caught me off guard.
  1019. 38:36I've heard many people struggle with
  1020. 38:37this. How do you deal with that?
  1021. 38:40[clears throat]
  1022. 38:40>> Beautiful. I love this.
  1023. 38:43on this one. I I was in one moment where
  1024. 38:46I saw a trainer do this wonderfully on
  1025. 38:50how to m on how to respond to a
  1026. 38:52difficult question or even criticism on
  1027. 38:54the spot. Back then I did a sales
  1028. 38:57training in Munich and right at the end
  1029. 39:00there was Q&A and the trainer asks,
  1030. 39:01"Hey, are there any questions?" Bunch of
  1031. 39:02questions and this one guy says, "Well,
  1032. 39:05to be honest, um yeah, I didn't learn
  1033. 39:08anything. I think it was a complete
  1034. 39:09waste." And boom, immediately when
  1035. 39:11everyone was like, "Whoa, this is what
  1036. 39:13how is this gonna evolve?" Everyone was
  1037. 39:15just like on the edge. And it was
  1038. 39:17obviously that guy was just a hater,
  1039. 39:19right? Because it was an incredible
  1040. 39:20training.
  1041. 39:21>> And everyone was curious how is the
  1042. 39:23trainer going to respond there.
  1043. 39:25>> And what the trainer did was absolutely
  1044. 39:27beautiful. He said,
  1045. 39:29"Oh, wow. Thank you so much for sharing
  1046. 39:32this feedback." Right? That's only how I
  1047. 39:35grow. kind of curious what what would
  1048. 39:38have made that training more meaningful
  1049. 39:40to you.
  1050. 39:41Boom. And just like that, like he
  1051. 39:44diffused the situation because after
  1052. 39:46that the hater he responded. But it was
  1053. 39:48clear that the hater actually was taking
  1054. 39:50a step back just by
  1055. 39:53feeling listened to. And so this I felt
  1056. 39:56was a beautiful way to to do that to
  1057. 39:59respond to such a situation. So anytime
  1058. 40:02that you're being asked a maybe very
  1059. 40:03tough question, maybe a even some sort
  1060. 40:06of criticism, the first step is to thank
  1061. 40:09them even though it might hurt a little
  1062. 40:11bit in the spot, but just to thank them
  1063. 40:14and say, "Oh, wow. Thank you so much for
  1064. 40:16sharing this." Because at the end, this
  1065. 40:18is just how we grow.
  1066. 40:19>> And so that's the first one. And then
  1067. 40:21the second one is just to ask. Like
  1068. 40:23people immediately go into defense mode.
  1069. 40:25They're like, "What do you think? This
  1070. 40:27is a stupid one. You're stupid."
  1071. 40:29[laughter]
  1072. 40:30they go into defense mode, but rather
  1073. 40:32just ask them and you just ask them. So
  1074. 40:35if you say more practical, could you
  1075. 40:37clarify a little bit what you mean with
  1076. 40:38that? And then just have them give them
  1077. 40:42some space to explain that because that
  1078. 40:44one buys yourself time, but it then also
  1079. 40:47allows the other person to yeah share
  1080. 40:51some of their thoughts and then you can
  1081. 40:53just share an answer to whatever it is.
  1082. 40:55But usually just by appreciating and
  1083. 40:57asking them that already diffuses most
  1084. 40:59of the situations,
  1085. 41:01>> right?
  1086. 41:03And that makes me realize how much of
  1087. 41:05this public speaking and dealing with
  1088. 41:07questions and storytelling is about
  1089. 41:10diffusing or getting more comfortable
  1090. 41:12with the internal emotions and instead
  1091. 41:14of becoming defensive and reactive, just
  1092. 41:17being curious about what what's
  1093. 41:19happening and or about the audience,
  1094. 41:21right? Mhm.
  1095. 41:22>> And maybe that's something we can talk
  1096. 41:23about as well. In general, a lot of
  1097. 41:26people say, "What's a good tip for
  1098. 41:29presentation skills?" Know your
  1099. 41:30audience. But it's very general, right?
  1100. 41:33Like, okay, sure, everybody knows that.
  1101. 41:36>> What do you do or what have you done or
  1102. 41:38what are you teaching people to get to
  1103. 41:41know their audience better and make your
  1104. 41:43presentation more in line with their
  1105. 41:45goals and their needs and their hopes
  1106. 41:47and frustrations?
  1107. 41:49>> Got it.
  1108. 41:51Every single presentation that you give
  1109. 41:54should focus on solving one specific
  1110. 41:57problem to your audience.
  1111. 42:00And most people actually don't do this,
  1112. 42:02right? They're like, "Oh, well, today
  1113. 42:03I'm going to give a presentation on X,
  1114. 42:05Y, and Z. And here are the five points
  1115. 42:06that I'll cover." And yeah, this is it.
  1116. 42:08This is a terrible presentation. But
  1117. 42:10this is why I like to start a lot of my
  1118. 42:12presentations with a big promise where I
  1119. 42:16tell my audience today you'll uncover
  1120. 42:20three practical tools on how to tell
  1121. 42:22unforgettable stories at work. And so I
  1122. 42:25tell them exactly what is in it for
  1123. 42:27them. And so one tip that I give to a
  1124. 42:29lot of people is start with that big
  1125. 42:31promise. Tell your audience what is in
  1126. 42:34it for them. And don't just say I I I
  1127. 42:36but rather today you will find out how
  1128. 42:39to save 10% in profits every single
  1129. 42:42year. So focus on them. What can they
  1130. 42:45gain of by listening to you? So that's
  1131. 42:48what I do during the presentation. But
  1132. 42:50what I do as well is before the
  1133. 42:52presentation I actually think of one
  1134. 42:54specific person and even if I don't know
  1135. 42:56the audience but I think like I try to
  1136. 42:59imagine this one person and I'm like
  1137. 43:01thinking how am I going to help that
  1138. 43:02person? how is their lives going to be
  1139. 43:05different after listening to my
  1140. 43:06presentation? And sure, it takes a
  1141. 43:08little bit while if you don't know the
  1142. 43:10audience, it feels a little bit weird,
  1143. 43:11but the moment I focus on them, I just
  1144. 43:13show up with a different mindset. I show
  1145. 43:16up like ready to give, ready to help.
  1146. 43:18I'm not so much stuck than in my head.
  1147. 43:21And so, just imagining that person
  1148. 43:23benefiting from your solution and one
  1149. 43:25specific person actually helps you to
  1150. 43:27show up with a completely different
  1151. 43:28energy.
  1152. 43:30>> I love that. And I see how that brings
  1153. 43:32you out of your head and more into the
  1154. 43:34audience, right? And into that service
  1155. 43:36mindset.
  1156. 43:37>> That's it.
  1157. 43:38>> Right. You talked about how to start
  1158. 43:41your presentation by framing the
  1159. 43:44benefits or the outcomes for the
  1160. 43:46audience. How do you end a presentation?
  1161. 43:51>> That's that's a good one because most
  1162. 43:52people have heard, "Yeah, I should have
  1163. 43:54something interesting at the start." But
  1164. 43:56most people suck at closing their
  1165. 43:58presentation. They're like, "All right.
  1166. 44:00Um, that's it. Are there any questions?"
  1167. 44:04No. Okay. Ciao. [laughter] They're
  1168. 44:07terrible at closing pres presentations.
  1169. 44:10Let me split this in two. The first tip
  1170. 44:12is never end your presentation on Q&A.
  1171. 44:16Now, why is that? Because imagine you
  1172. 44:19have this incredible presentation.
  1173. 44:20Everything is going perfectly. Then you
  1174. 44:22finish on Q&A and then you get a bunch
  1175. 44:24of weird questions. this is the last
  1176. 44:27thing that people remember from your
  1177. 44:28presentation. That would suck, right?
  1178. 44:31So, we want to be in control of that.
  1179. 44:33And so, the better way is to have the
  1180. 44:37Q&A before the closing statement. So,
  1181. 44:40let's say you finish your last point,
  1182. 44:41you then have Q&A, and then you have a
  1183. 44:44closing statement that is already
  1184. 44:45pre-planned. And when you do Q&A, what I
  1185. 44:48usually try to do is instead of saying,
  1186. 44:50"Are there any questions?"
  1187. 44:54Crickets, right? You say, "We have time
  1188. 44:56for three questions. What questions do
  1189. 44:58you have?" And now it seems like a
  1190. 45:00simple reframe, but it actually is more
  1191. 45:03encouraging to the people to then ask a
  1192. 45:05question. And so this is what I do. And
  1193. 45:07then the second thing is I try to have a
  1194. 45:09closing statement in in the end. And
  1195. 45:12that closing statement, you just repeat
  1196. 45:15maybe your three main points that you
  1197. 45:16mentioned or the main point that you
  1198. 45:18mentioned or takeaway. And then you
  1199. 45:20finish maybe on a final inspiring story.
  1200. 45:23a final inspiring story where it's like
  1201. 45:26okay yeah I think I can do that so you
  1202. 45:29share almost like this final anecdote
  1203. 45:30where people are like you know what yeah
  1204. 45:32I can do that I to today I come home and
  1205. 45:36I will change that that's then the ideal
  1206. 45:38closing
  1207. 45:39>> yeah so we talk about public speaking
  1208. 45:41and you and I are talking about reps a
  1209. 45:44lot just practicing more and getting the
  1210. 45:47reps in
  1211. 45:48but for people who say like hey I don't
  1212. 45:51have so many opportunities to present
  1213. 45:53event, right? Maybe a few times a year
  1214. 45:55or once a month only.
  1215. 45:58>> What do you say to them? How can people
  1216. 46:00get the reps in even though they don't
  1217. 46:02have the opportunities to practice?
  1218. 46:04>> Mhm. Yeah. The best way to become a more
  1219. 46:08confident speaker is getting more reps.
  1220. 46:11And so, the easiest way to do that is
  1221. 46:12just improvise by yourself. So, there I
  1222. 46:16created a bunch of free tools. You can
  1223. 46:17find them on speaking.games.
  1224. 46:20Super easy. a bunch of improv games
  1225. 46:21where you get a timer, a random topic,
  1226. 46:23and you just start improvising on the
  1227. 46:25spot. And you can do that with a friend
  1228. 46:26or you do that by yourself. But this is
  1229. 46:29how you get reps in because yeah, I
  1230. 46:31agree. Like you're not going to become a
  1231. 46:34great speaker if you just wait for this
  1232. 46:36one moment like let me share a story
  1233. 46:38here. No, you want to get reps as many
  1234. 46:41times as possible. So really make your
  1235. 46:44life the arena. every single
  1236. 46:46conversation that you have, that is a
  1237. 46:48chance to become a better speaker. Like,
  1238. 46:50hey, you meeting right now a stranger,
  1239. 46:53you could show up in your usual energy
  1240. 46:55like, hey, hi there. Or you show up with
  1241. 46:57a different energy, with a more giving
  1242. 46:59energy, with a more curious energy. And
  1243. 47:01so, think of every single conversation
  1244. 47:03as your chance to become a better
  1245. 47:06speaker. Make your life the arena.
  1246. 47:10Some people say like, "Hey, you need to
  1247. 47:12count to three or five or 10." and then
  1248. 47:14approach this stranger or do whatever
  1249. 47:17you
  1250. 47:18>> don't want to do.
  1251. 47:19>> Um, do you have any of those rules when
  1252. 47:21you [snorts] think about are about to do
  1253. 47:24something that scares you?
  1254. 47:26>> Mhm.
  1255. 47:28[snorts]
  1256. 47:28>> Or do you have any other rules?
  1257. 47:30>> Yeah. I remember back in the days when I
  1258. 47:33was embarrassing myself on purpose, I
  1259. 47:34used as well the 5-second rules like 5 4
  1260. 47:373 2 1 boom and you go for that. That
  1261. 47:40usually helps to take action.
  1262. 47:43And today I almost see it as a as a rule
  1263. 47:47to action for me if I see that something
  1264. 47:49scares me. I know that, okay, this is
  1265. 47:53the way to go because obviously I'm
  1266. 47:55stretching my comfort zone every single
  1267. 47:56day. But I feel that the reason why I've
  1268. 47:59been able to grow so much and much
  1269. 48:00faster than a lot of people, it is
  1270. 48:02because I embrace that discomfort. And
  1271. 48:05so every time that an awkward situation
  1272. 48:06comes up, I actually think like, okay,
  1273. 48:09yeah, I think I should go for that.
  1274. 48:11Example, two weeks ago, a friend asked
  1275. 48:15me from Brazil asked me, "Oh, Philippi,
  1276. 48:18um, do you want to give a workshop for
  1277. 48:20my mastermind of millionaires in
  1278. 48:23Brazil?" And I was like, "Yeah, cool.
  1279. 48:25Happy to do that." And he said, "But
  1280. 48:27hey, there there's one more thing. It is
  1281. 48:29in Portuguese." Like, [laughter]
  1282. 48:32uh, so I lived in Brazil, right, in
  1283. 48:342014. for a year. I worked in
  1284. 48:35Portuguese, but I haven't spoken
  1285. 48:37Portuguese in like 10, 11 years. But I
  1286. 48:42said yes because why? I felt like
  1287. 48:44[snorts]
  1288. 48:45this this will be tough, right? This
  1289. 48:47will this I I felt it. I felt that this
  1290. 48:50will be a difficult situation.
  1291. 48:53But because it felt like this, I said
  1292. 48:54yes to this stuff. And I made this a
  1293. 48:56rule. Anytime that something feels a
  1294. 48:58little bit scary, I go for that. And
  1295. 49:01that at the end is the reason why I'm
  1296. 49:03much faster than others or why I grow
  1297. 49:06more because I embrace the discomfort.
  1298. 49:09>> Yeah. You also challenged me when I
  1299. 49:11[snorts] was starting my YouTube
  1300. 49:13journey. You said, "Hey, if you want to
  1301. 49:16become better, you have all the content
  1302. 49:17and what you can grow in or what will be
  1303. 49:20most important for your growth is camera
  1304. 49:22confidence."
  1305. 49:23>> So, put the reps in and let's have a
  1306. 49:25challenge, right? So you and I did a
  1307. 49:26challenge of 30 days and
  1308. 49:29>> every day record a video without script
  1309. 49:31and then upload it. Do you see that in
  1310. 49:33the same because you al also have done
  1311. 49:36that and do you see that in the same
  1312. 49:38umbrella of discomfort or how how do you
  1313. 49:40see that?
  1314. 49:41>> Yeah, it is it is the same. Yeah. And
  1315. 49:44that one is actually beautiful one and I
  1316. 49:46remember I'm so grateful that we both
  1317. 49:48did that and maybe some context for
  1318. 49:49whoever is watching right now. It's both
  1319. 49:52Hilbert and I uh like we felt a little
  1320. 49:55bit uncomfortable on speaking on camera
  1321. 49:57and even though I've recorded tons of
  1322. 49:58videos there, I was hiding often times
  1323. 50:00behind the script and at the end I
  1324. 50:02didn't want that to hold me back
  1325. 50:04anymore. And so what we did there is
  1326. 50:06this little challenge where we just
  1327. 50:08recorded one talking head video for like
  1328. 50:1030 days and that was so cool. That was
  1329. 50:13so beautiful, so liberating because
  1330. 50:16yeah, before that right now I was
  1331. 50:18overthinking everything. I was even
  1332. 50:20going in the street and holding a
  1333. 50:22camera. I thought this this is crazy.
  1334. 50:24This is madness, right? I look like one
  1335. 50:25of those Gen Z wankers um that is just
  1336. 50:28filming themselves constantly. But it
  1337. 50:31was so liberating at the end. And right
  1338. 50:33now I feel that hey, I'm in control.
  1339. 50:35Anytime that I want to record a video, I
  1340. 50:37can easily do that in one take only. And
  1341. 50:39that only came after 30 days, which is
  1342. 50:41pretty cool.
  1343. 50:42>> Yeah. Beautiful. It's very fast indeed.
  1344. 50:44Even after a few days, I felt the
  1345. 50:46difference already. In the beginning, I
  1346. 50:47was I was looking around like, "Hey, are
  1347. 50:49there any people in this street where
  1348. 50:51I'm about to record a video or maybe I
  1349. 50:53should wait a little bit and
  1350. 50:54procrastinating, but after some time, I
  1351. 50:57felt more comfortable." And I really
  1352. 50:59encourage everybody listening or viewing
  1353. 51:01or watching to to take these little
  1354. 51:03steps or even do a voice note to a
  1355. 51:06friend in in a bit more storytelling way
  1356. 51:08instead of summarizing because all these
  1357. 51:10little things make such a big difference
  1358. 51:12in terms of how you grow and expand your
  1359. 51:15comfort zone. M so true.
  1360. 51:17>> Yeah. So yeah, in this conversation
  1361. 51:19you've given so many tips, so many micro
  1362. 51:22and macro stories and it has been super
  1363. 51:26engaging,
  1364. 51:27but I also know that you've not always
  1365. 51:29been here, right? Not having the skills,
  1366. 51:32not having this comfort level.
  1367. 51:36But is there something that you're still
  1368. 51:38afraid of or still working on or still
  1369. 51:41struggling with? The one thing that I'm
  1370. 51:43working on right now is
  1371. 51:47to change a little bit the energy how I
  1372. 51:50show up in life because so far I've
  1373. 51:53accomplished most of the things in my
  1374. 51:54life through more like this bulldozer
  1375. 51:57energy. I know we talked about that
  1376. 51:58before where it's like I get so many
  1377. 52:00things done. I'm just super productive
  1378. 52:02and boom boom boom just pling through.
  1379. 52:05And at the end that stuff got me done
  1380. 52:08quite a lot. But I feel that at this
  1381. 52:10stage where I'm right now, I want to
  1382. 52:12come more from this very intuitive
  1383. 52:14energy where it's like, hey, I'm just
  1384. 52:16here to create, to almost like let the
  1385. 52:18universe guide me and just be more more
  1386. 52:22at peace and more connected throughout
  1387. 52:24the day. And I know this sounds a little
  1388. 52:25bit woo, a little bit spiritual, but I
  1389. 52:27feel that right now after taking this
  1390. 52:29first step right now, this will be my
  1391. 52:31future growth. And so the thing that I
  1392. 52:33struggle with the most is I know it, but
  1393. 52:37then something comes and I'm like just
  1394. 52:40fully into the weeds, getting
  1395. 52:42frustrated, being like, "Oh, this I hate
  1396. 52:43this so much." And then just letting
  1397. 52:45work drag me down, becoming frustrated.
  1398. 52:49And for me right now, it's just this
  1399. 52:50constant struggle where I'm like, "Okay,
  1400. 52:52hey, Phillip, you don't need to do this
  1401. 52:56in order to feel good about yourself, to
  1402. 52:58be accepted. Like, you don't need to
  1403. 53:00grind all the time. you it's okay to
  1404. 53:03take it back. And so right now I have
  1405. 53:05this realization but I'm right now on
  1406. 53:08this path of making this also actually a
  1407. 53:10priority. Not just knowing it but really
  1408. 53:12embracing it in day-to-day.
  1409. 53:14>> Beautiful. And actually, I've I've seen
  1410. 53:16that change already a little bit from
  1411. 53:19from the bulldozer to [laughter] the the
  1412. 53:21the different energy and
  1413. 53:23>> and it's beautiful because I see that in
  1414. 53:25your YouTube videos in in podcast and
  1415. 53:27and how you show up with anyone and and
  1416. 53:30I'm very grateful for the relationship
  1417. 53:32we have built, the friendship and the
  1418. 53:35mindset of growth and pushing each other
  1419. 53:38to do stuff we're scared of because
  1420. 53:41that's that's what really brings results
  1421. 53:44and and and a lot fun and new moments in
  1422. 53:47>> true.
  1423. 53:48>> So yeah, before we before we close
  1424. 53:51because I feel this is kind of a natural
  1425. 53:54moment to uh to close is I would love to
  1426. 53:58ask you one more question about if if
  1427. 54:01you listen to this episode, what is what
  1428. 54:04is one takeaway?
  1429. 54:06>> What is the mo most important thing for
  1430. 54:08people to to take home from this
  1431. 54:10episode? The one thing I want people to
  1432. 54:13know is
  1433. 54:15is know that you have
  1434. 54:18incredible stories. And if you think
  1435. 54:22right now that
  1436. 54:24you you don't tell any stories, it's
  1437. 54:26usually because you think you don't have
  1438. 54:28any interesting stories in your life.
  1439. 54:29And so one thing that I would encourage
  1440. 54:31you to do is and I think you have been
  1441. 54:33doing this exercise as well. It's called
  1442. 54:34an exercise called homework for life
  1443. 54:36from Matthew Dicks. And so what that
  1444. 54:38means is just every single day you sit
  1445. 54:40down and you ask yourself if I had to
  1446. 54:42tell a story from today, what would be
  1447. 54:44that one story? What would be that one
  1448. 54:46moment that touched my heart? And then
  1449. 54:48you just sit down and you write down the
  1450. 54:50date and that moment. And once you do
  1451. 54:53that for a consistent period, you'll
  1452. 54:55realize like, hey, every single day
  1453. 54:58there's actually moment that could be
  1454. 54:59turned into a beautiful story. And so
  1455. 55:02the more you collect those moments, the
  1456. 55:04more you will grow as a storyteller. So
  1457. 55:06if I could give anyone a tip, do this in
  1458. 55:10combination with improvising stories. So
  1459. 55:12you gather the moment and you improvise
  1460. 55:14a story and that is those two things
  1461. 55:17combined will turn you into a magnetic
  1462. 55:20storyteller.
  1463. 55:21>> Beautiful. And I love that we did an
  1464. 55:23example of that as well halfway about
  1465. 55:26[laughter]
  1466. 55:26>> improvising stories and
  1467. 55:29>> it's it's lovely to see how you bring
  1468. 55:31that giving and service mindset even to
  1469. 55:33these kind of conversations. So thank
  1470. 55:35you for your generosity with all the the
  1471. 55:37tips and stories and I feel this has
  1472. 55:41been super useful for me and for anyone
  1473. 55:43watching. Uh so thank you. Thank you for
  1474. 55:46this conversation and for the friends
  1475. 55:49friendship we've built.
  1476. 55:50>> Thank you so much. It was an honor.

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