Evan01 3DefinPt1COMM1076 — Transcript

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1. 0:00hey friends welcome back to intro to
2. 0:02interpersonal communication again i'm
3. 0:04evan griffin
4. 0:06um today we're going to be talking about
5. 0:08a working definition of
6. 0:10interpersonal communication so what you
7. 0:12want to do is go
8. 0:13again to module one print out the pdf
9. 0:17or use it electronically so you can
10. 0:20follow along and take notes as i'm
11. 0:21talking today about this definition
12. 0:24okay again the place we're starting is
13. 0:26page a3
14. 0:28in the course packet so up at the top
15. 0:30here where it says interpersonal
16. 0:32communication defined
17. 0:34all right so what i'm going to do first
18. 0:36is i'm going to give you a working
19. 0:37definition
20. 0:38of interpersonal communication kind of
21. 0:41the recipe
22. 0:42of interpersonal communication that's
23. 0:44what's at the top of this page
24. 0:45then i'm going to talk through each of
25. 0:47the ingredients each of the parts of the
26. 0:49definition
27. 0:50in greater depth okay now listen i'm
28. 0:53going to be moving at a speed with my
29. 0:55speaking where you're probably going to
30. 0:56have to stop the video at various points
31. 0:58throughout so you can catch up in the
32. 1:00note-taking
33. 1:01but i'm doing that so the videos aren't
34. 1:03an hour long
35. 1:04each it may take us more than one video
36. 1:06to get through
37. 1:07lecture content for a particular day so
38. 1:10to speak but it's fine we'll get through
39. 1:12it okay so here we go here's the working
40. 1:14definition
41. 1:16interpersonal communication is a
42. 1:18continuous
43. 1:19transactional process involving
44. 1:22participants
45. 1:23who occupy different but overlapping
46. 1:26environments and follow sets of rules
47. 1:30derived from those environments
48. 1:33to create meaning and relationships
49. 1:37through the exchange of messages
50. 1:41many of which are affected by external
51. 1:44physiological and psychological noise
52. 1:47okay so i've just given you the recipe
53. 1:49so if you've been
54. 1:51taking notes all right this is what you
55. 1:54should already have completed
56. 1:55see my shaking hand there welcome to old
57. 1:58age all right so
58. 2:00uh that's what you should have had done
59. 2:02now what i'm going to do is jump into
60. 2:03each of the individual ingredients each
61. 2:05of the parts of the definition
62. 2:07to take more take those in more depth
63. 2:09all right so first we said
64. 2:11interpersonal communication is a
65. 2:13continuous and transactional process
66. 2:16what we mean by that is that
67. 2:18communication involves
68. 2:19ongoing simultaneous and mutual
69. 2:23influence
70. 2:24each person at any given moment in the
71. 2:26interaction is operating both as a
72. 2:28source of messages
73. 2:29and a receiver in other words we're both
74. 2:32influencing
75. 2:33and being influenced by our interaction
76. 2:35partner at
77. 2:36every moment as we're as we're going
78. 2:38along in a communication encounter
79. 2:40all right a way to illustrate that
80. 2:43negotiating communication is a lot like
81. 2:46dancing
82. 2:47the kind with partners right where each
83. 2:50anticipates
84. 2:51and adjusts to the other so my wife
85. 2:54loves dancing with the stars and or used
86. 2:56to watch it
87. 2:57when it was on more regularly and she
88. 2:59loved watching that and that stuff
89. 3:01stresses me out you know watching
90. 3:02you know one person throw the other up
91. 3:04in the air and then they got to adjust
92. 3:06to catch them at just the right angle
93. 3:08you're just the right position and do
94. 3:09what they have to do each of those
95. 3:11people those partners as they're dancing
96. 3:13with the other
97. 3:14they're constantly anticipating what the
98. 3:16other is doing and trying to make
99. 3:17adjustments well so it is in
100. 3:19interpersonal interactions right
101. 3:21i think a silly example of you're
102. 3:24walking up you're walking up a sidewalk
103. 3:26and then you look
104. 3:26up and realize someone's walking right
105. 3:28in front of you toward you
106. 3:30and when you get to each other at just
107. 3:31the same moment you both step to the
108. 3:33right
109. 3:34right and you're like oh wait wait so
110. 3:35then you both step to the left you're
111. 3:37each anticipating and adjusting to the
112. 3:39other
113. 3:40unfortunately you're doing it
114. 3:41simultaneously synchronized with the
115. 3:44other so you keep ending up in front of
116. 3:45it it's like
117. 3:46stay there i will move and go around you
118. 3:49right so that would be an example of
119. 3:51this right communicatively
120. 3:54let's say you're telling a story to a
121. 3:55friend and you notice that they keep
122. 3:57looking at their watch or
123. 3:59they they're looking around it seems
124. 4:00like they're losing interest you can see
125. 4:02that even though you're doing the
126. 4:04talking
127. 4:05you might cut the story short try to
128. 4:07land the conversational plane
129. 4:09so to speak because you can tell you're
130. 4:12losing it
131. 4:13right or uh you may ramp up your
132. 4:16intensity
133. 4:17interacting with someone when you see
134. 4:20when they you sense that they look
135. 4:23skeptical like they're not so you're
136. 4:24like oh no
137. 4:25and you get more detail and specifics
138. 4:27and intensity
139. 4:28trying to adjust what you're saying
140. 4:32because you sense from them non-verbally
141. 4:35maybe they're
142. 4:36you're they're not tracking with you
143. 4:37they don't believe what you're saying
144. 4:38they're suspicious or skeptical
145. 4:40right those would be examples of this
146. 4:42continuous transactional process
147. 4:45playing out right next the next
148. 4:48ingredient right we said interpersonal
149. 4:52communication
150. 4:53involves participants who occupy
151. 4:55different but overlapping environments
152. 4:58there are numerous contexts present
153. 5:00which influence how each communicator
154. 5:03approaches and interprets any
155. 5:06communication experience
156. 5:07right some of these contexts are shared
157. 5:09by the communicators
158. 5:11some are not the amount of overlap the
159. 5:14amount of shared environments
160. 5:16will profoundly affect the next aspect
161. 5:19of our definition we're going to talk
162. 5:20about in a minute
163. 5:21so examples of this would include things
164. 5:23like people from different cultures who
165. 5:26are interacting with one another
166. 5:28may follow very different sets of rules
167. 5:30to manage
168. 5:32the interaction and they may view things
169. 5:34very differently
170. 5:35all right okay so just if you're
171. 5:38following along i
172. 5:40am just finishing the bottom of page a3
173. 5:44okay so you should be moving on from
174. 5:46page a3
175. 5:47to the next page just trying to keep you
176. 5:49moving along with the course packet pdf
177. 5:51notes
178. 5:52all right so now we're at the top or
179. 5:54we're about to be at the top of page a4
180. 5:57so that's one example right
181. 6:01people from different cultures another
182. 6:02would be people with different views of
183. 6:04themselves or what we call
184. 6:06self-identities may interpret messages
185. 6:08very differently the same message they
186. 6:10might interpret very differently than
187. 6:12another person
188. 6:13right a self-confident person may
189. 6:15interpret a message they receive from
190. 6:17somebody quite differently
191. 6:19than an insecure person for an example
192. 6:22right
193. 6:22third people with differing motivations
194. 6:24for being in an
195. 6:25interaction with somebody uh may
196. 6:28approach
197. 6:29things very differently and interpret
198. 6:31things very differently
199. 6:32right someone who's in a conversation
200. 6:34with someone just to be affiliated
201. 6:36because they're
202. 6:37trying to nurture a relationship or
203. 6:39nurture rapport versus
204. 6:40someone who's being task oriented
205. 6:42they've got something they're trying to
206. 6:43accomplish
207. 6:44right they may approach interactions
208. 6:46quite differently and might interpret
209. 6:48the messages exchange
210. 6:49quite differently right the third
211. 6:52ingredient of our definition
212. 6:54has to do with in interpersonal
213. 6:56communication we follow
214. 6:58sets of rules that are derived from
215. 6:59those environments we just talked about
216. 7:01those kinds of contexts which i'll say
217. 7:03more about in a bit
218. 7:05right when when human beings are present
219. 7:08to one another
220. 7:09there are always rules or expectations
221. 7:12present
222. 7:13always when people communicate with each
223. 7:15other let me give you a kind of a goofy
224. 7:17example
225. 7:18think of an elevator i'm going to take a
226. 7:20quick drink i'm having issues with
227. 7:21allergies
228. 7:22sorry and so i'm i'm going to be doing
229. 7:24this stuff
230. 7:28thanks for indulging me okay so
231. 7:32think of an elevator an elevator is a
232. 7:34little box
233. 7:35that goes up and down in a building
234. 7:37right you think
235. 7:38it's it's a box it goes up and down the
236. 7:40building that's all it does
237. 7:43there are even rules present when people
238. 7:45are
239. 7:46present together in that little box
240. 7:49right think about
241. 7:50what are the rules that are in play
242. 7:53when you're riding an elevator right
243. 7:55just think about that
244. 7:57people come in right they usually
245. 8:00put their backs against the one of this
246. 8:03the edges the sides
247. 8:05or the back of the elevator right
248. 8:07they'll press the button or they'll ask
249. 8:09someone standing there to press the
250. 8:10button
251. 8:11and then they'll remain relatively quiet
252. 8:13and they'll look at the
253. 8:14numbers or they'll just stare ahead
254. 8:16right but there are all kinds of things
255. 8:18that you aren't supposed to do in an
256. 8:20elevator right there are things you are
257. 8:22supposed to do and you aren't
258. 8:23it's a box going up and down in a
259. 8:25building and yet there are rules present
260. 8:28now if you doubt me i challenge you
261. 8:31to conduct one of these field tests all
262. 8:34right the next time you're on an
263. 8:35elevator ready
264. 8:36number one when there's only one other
265. 8:38person in the elevator with you
266. 8:40just reach around their shoulder and
267. 8:41just tap them on the shoulder and then
268. 8:43when they look at you you'd be like
269. 8:45what no i didn't i didn't do that
270. 8:47pretend you didn't do it
271. 8:49see how that goes or every time someone
272. 8:52in the elevator pushes one of the
273. 8:53buttons
274. 8:54make explosion noises
275. 8:57boom see how that goes number three
276. 9:00just smack your forehead and say shut up
277. 9:04in there all of you just shut up
278. 9:06see how that goes or finally call out
279. 9:08group
280. 9:09hug and enforce it all right
281. 9:13you're gonna learn really quickly
282. 9:15friends yeah there are rules on
283. 9:17elevators and when you violate those
284. 9:19interesting things happen think of those
285. 9:21as some
286. 9:22field tests a social experiment you can
287. 9:24engage in
288. 9:25all right now communication scholars
289. 9:27barnett pierce and vernon cronin believe
290. 9:29that we use
291. 9:30two types of rules which help guide us
292. 9:34through our interactions with each other
293. 9:36all right those two types of rules are
294. 9:38called
295. 9:39first constitutive rules and second
296. 9:42regulative rules first constitutive
297. 9:45rules
298. 9:46constitutive rules have to do with what
299. 9:49things mean what things mean
300. 9:52right so for example what does teasing
301. 9:55mean someone teases you what does that
302. 9:58mean
303. 9:58how do you interpret what that
304. 10:00communicative behavior means
305. 10:02does that mean uh they're trying to
306. 10:04express affection to you does that mean
307. 10:06they're attempting humor
308. 10:08with you does that mean they're
309. 10:09attempting to hurt you or something else
310. 10:12right that communicative behavior could
311. 10:14mean
312. 10:15a lot of different things constitutive
313. 10:18rules
314. 10:18or what constitutes a thing help us
315. 10:22figure out
316. 10:23what communicative messages or behaviors
317. 10:26mean
318. 10:27right so i remember several years ago
319. 10:30when my son was probably in
320. 10:32fifth grade or maybe fourth grade maybe
321. 10:34even third i don't know he was a
322. 10:36little kid he was at the elementary
323. 10:37school and he was like he came home was
324. 10:39like mom and dad
325. 10:41i think a girl has a crush on me and
326. 10:43we're like why do you well she keeps
327. 10:45bumping into me and smacking me on the
328. 10:48shoulder and giggling while she does it
329. 10:50i don't know what's going on
330. 10:51but it was an example of he's trying to
331. 10:53work constitutive rules out
332. 10:55in light of these behaviors right so
333. 10:59constitutive rules are essentially rules
334. 11:01of
335. 11:02meaning used by individuals engaged in
336. 11:05communication to interpret
337. 11:07or understand a particular event or
338. 11:10message
339. 11:10right so that's constitutive rules then
340. 11:12we have regulative rules
341. 11:14regulative rules have to do with what we
342. 11:17should do
343. 11:18in a given context in other words what's
344. 11:21expected of us
345. 11:22or what's appropriate for example
346. 11:26what's appropriate to do if this is a
347. 11:29friendly teasing session
348. 11:31versus a serious conflict right if this
349. 11:34is a friendly teasing session
350. 11:36and you call your friend an idiot you
351. 11:38idiot that means one thing
352. 11:40but if this is a serious argument you're
353. 11:42like you idiot
354. 11:43that same phrase means something
355. 11:46different
356. 11:46that's constitutive right and but
357. 11:50regulative rules guide us in terms of
358. 11:53what
359. 11:53should i do if this is a friendly
360. 11:55teasing session versus what should i do
361. 11:57if this is serious conflict
362. 11:59the rules we follow differ
363. 12:02right okay so regulative rules in other
364. 12:06words
365. 12:06are essentially rules of action
366. 12:09which determine how individuals should
367. 12:12respond
368. 12:14or behave okay now
369. 12:17uh the next ingredient
370. 12:21in our definition uh
371. 12:24is this number four we
372. 12:28uh follow those rules we are
373. 12:30participating with others we follow
374. 12:31those rules to to
375. 12:33create meaning and relationships
376. 12:36meaning and relationships now these are
377. 12:40the
378. 12:41two key social constructions or products
379. 12:45of the communication process those of
380. 12:48meaning or what we call sense making and
381. 12:51relationship building those are both
382. 12:55key okay
383. 12:59we're going to follow and i'm going to
384. 13:01teach this in detail later to you but
385. 13:03we're going to follow
386. 13:06the hierarchy model of meaning which is
387. 13:09this upside down pyramid that you
388. 13:12uh if you're following along in the
389. 13:13notes you see on page
390. 13:15a5 right at the top you've got this
391. 13:18upside down pyramid and i'm just going
392. 13:21to walk quickly i'm just going to label
393. 13:23the five levels of context here
394. 13:26that we use to figure out meaning to
395. 13:29create meaning we're going
396. 13:30i'm going to give you a whole lecture
397. 13:32about this as i said later in the
398. 13:33semester but just to kind of introduce
399. 13:35it
400. 13:35all right level one at the at the the
401. 13:38pointy end
402. 13:39of the upside down pyramid down at the
403. 13:41bottom level one is the content
404. 13:43level so content level two
405. 13:47speech act right the speech act and
406. 13:50again i'm gonna explain what these mean
407. 13:51later
408. 13:52three the episode the episode or episode
409. 13:56level
410. 13:57number four the relationship the
411. 13:59relationship
412. 14:00number five self-identity
413. 14:04and number six culture all right
414. 14:07that's the hierarchy model of meaning
415. 14:10all right the hierarchy model of meaning
416. 14:13i'm gonna stop
417. 14:14there and i'm gonna pick up with the
418. 14:16next ingredient in our definition
419. 14:18in the next lecture okay you guys are
420. 14:20doing great
421. 14:21hang in there all right it's gonna be
422. 14:23okay
423. 14:26all right i'm gonna uh finish here and
424. 14:28then we'll pick up in just a minute
425. 14:30okay see ya