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ESG Challenge: Scott Beckerman, Comerica Interview — Transcript

by Alliance for Responsible Capitalism · 6,010 words · 893 segments · language en · Watch on YouTube

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  1. 0:03hi Scott thanks so much for taking the
  2. 0:05time to talk with me today uh could you
  3. 0:07please introduce yourself in your role
  4. 0:09at Comer and any any other introductory
  5. 0:12words you'd like to start us off with
  6. 0:15sure thank you for the opportunity first
  7. 0:17of all um I'm Scott Beckerman I am the
  8. 0:20director of corporate sustainability
  9. 0:22here at cerica bank um CER for those of
  10. 0:26you who may not be familiar we a larger
  11. 0:29Regional Bank here in the US uh with key
  12. 0:32operations in Texas California Michigan
  13. 0:36Florida and Arizona as well as a number
  14. 0:38of other states in the in the Southeast
  15. 0:41and and Mountain West so sort of an
  16. 0:43interesting footprint um but again in
  17. 0:46that that Regional Bank space uh here in
  18. 0:49the United States um as we get started I
  19. 0:52just want to share you know I've been at
  20. 0:54ker here for uh 22 years been in the
  21. 0:57role of sustainability director for
  22. 0:59nearly a Dozen Years years and have led
  23. 1:01a bank uh sustainability professional
  24. 1:04round table for about a decade so the
  25. 1:07thoughts I'm sharing today are based on
  26. 1:09that experience but I do want to
  27. 1:10acknowledge that the responses I provide
  28. 1:12are my own and it may not be completely
  29. 1:14reflective of comic overall as an entity
  30. 1:17but hopefully I can share some
  31. 1:18insightful observations based on that
  32. 1:21experience and my time in the
  33. 1:23industry thank you Scott I'm sure I'm
  34. 1:26sure you have a lot to say so let's
  35. 1:28start with what are the climate risks
  36. 1:30that CER is facing right now sure um
  37. 1:34climate risks are really kind of a
  38. 1:36multifaceted issue for us and and we
  39. 1:38also recognize that they're constantly
  40. 1:40evolving and and changing but generally
  41. 1:43we break them into the traditional
  42. 1:45categories of physical and transition
  43. 1:47risks you know physical those we
  44. 1:49typically think about around the effects
  45. 1:51of SE severe weather um know storms wild
  46. 1:54fires Etc um transition risks are those
  47. 1:57that might be triggered by regulation or
  48. 2:00in consumer preferences and all of those
  49. 2:02sorts of of risks or issues that we may
  50. 2:04face so when we think about those two
  51. 2:07kinds of risks we also have to think
  52. 2:09about um how they could impact us one
  53. 2:13one way is you know direct impact on our
  54. 2:15op operations say you know storm event
  55. 2:20um forcing us to to have to close our
  56. 2:23locations as a hurricane rolls through
  57. 2:25or a new regulation you know prompting
  58. 2:28us to have to take certain actions um
  59. 2:32but the other and probably more
  60. 2:34significant uh impact for banks is to
  61. 2:37think about how all of these risks
  62. 2:39impact our customers and then in turn
  63. 2:42how how might those customer impacts
  64. 2:44then affect us and that is certainly the
  65. 2:47more um difficult question to assess uh
  66. 2:51and one that the industry is is really
  67. 2:54you know struggling with and and
  68. 2:56diligently working on um many banks have
  69. 3:00have hundreds of thousands uh or even
  70. 3:03with the larger Banks millions of
  71. 3:05customers and understanding you know all
  72. 3:08of those different impacts depending on
  73. 3:10what type of customer are we have and
  74. 3:12and what their needs are um that's a
  75. 3:16it's a tall order um but I think it it
  76. 3:18speaks to the significance of the
  77. 3:21banking industry and the financial
  78. 3:22services industry more broadly um and
  79. 3:26and how we engage with our customers on
  80. 3:28on issues like climate
  81. 3:32out of
  82. 3:33curiosity we know the the southeast has
  83. 3:36been pummeled by a couple of nasty
  84. 3:38storms in the last couple of weeks even
  85. 3:41uh do you have any examples of how your
  86. 3:43customers have been affected or how ker
  87. 3:45operations have been affected yeah
  88. 3:48largely um we've been very fortunate and
  89. 3:51in our operations have not been um
  90. 3:54impacted other than you know short-term
  91. 3:56closures as as storms roll through um
  92. 4:00Banks being highly regulated even U you
  93. 4:02know the ability to close a bank branch
  94. 4:04for a day is is controlled by our our
  95. 4:07banking Regulators um so uh that's a a
  96. 4:11very regulated thing certainly our our
  97. 4:14customers um all customers in in those
  98. 4:17locations are impacted um their ability
  99. 4:21to prepare uh to understand the need to
  100. 4:24prepare for for severe weather events um
  101. 4:28you know I think it highlights
  102. 4:30what we saw the difference between the
  103. 4:31the storms and the impacts in places
  104. 4:33like North Carolina where they were not
  105. 4:36as
  106. 4:38um expecting of the impacts um whereas
  107. 4:42in in Florida I think they're a little
  108. 4:43bit more accustom and they're developing
  109. 4:45resilience strategies and um you know I
  110. 4:48think with with to some extent there was
  111. 4:50remarkable accuracy in some of the Storm
  112. 4:52Prediction um so we're starting to see
  113. 4:55how those things impact uh customers
  114. 4:58whether they be tradition retail
  115. 5:01customers you know homeowners and the
  116. 5:03like or or businesses which is a really
  117. 5:06important part of ofer's um business mix
  118. 5:10as well so um certainly lots of impacts
  119. 5:13but the the ability for um particularly
  120. 5:17businesses to take a resilient approach
  121. 5:20uh I think we have seen the importance
  122. 5:22of that with these with these most
  123. 5:24recent
  124. 5:25storms great thank you so what is CER
  125. 5:29syst stainability strategy and how does
  126. 5:31it account for these different
  127. 5:33dimensions of climate risk yeah it's a
  128. 5:36it's a great question so we have a
  129. 5:38longstanding and and very broad uh we
  130. 5:41call it our environmental policy
  131. 5:42statement uh which covers environmental
  132. 5:45sustainability issues and that includes
  133. 5:48of course climate change U but also
  134. 5:50resource conservation um along with
  135. 5:53transparency and accountability and
  136. 5:55touch on those a little bit more but um
  137. 5:58that's those are the elements of our of
  138. 5:59our policy statement but specifically on
  139. 6:02on climate change we we have a
  140. 6:04three-point strategy which is really
  141. 6:06number one supporting our customers so
  142. 6:09we're committed to working with all of
  143. 6:11our customers to meet their evolving
  144. 6:14needs in a greening economy whatever
  145. 6:15those needs might be um we want to be
  146. 6:18there to to support their their
  147. 6:20financial needs um you know if they need
  148. 6:23to make new Investments if they need to
  149. 6:26uh update their their existing business
  150. 6:29or or structures you know we want to be
  151. 6:31there to help facilitate that our second
  152. 6:34point is around integrating climate and
  153. 6:37and that's really about working to
  154. 6:39integrate climate matters into our
  155. 6:41strategy overall business strategy um
  156. 6:44into our lines of business and our
  157. 6:46products and services that we offer and
  158. 6:48our overall approach to risk management
  159. 6:50and and taking something like climate
  160. 6:53and embedding it across an
  161. 6:55organization um you know maybe it sounds
  162. 6:57simple but tactically there's a lot to
  163. 7:00that um to make sure that that first of
  164. 7:03all we understand what the different um
  165. 7:06elements or risks or opportunities might
  166. 7:08be and then find ways to to effectively
  167. 7:12um seize on the opportunities and and um
  168. 7:16mitigate the risk that we may have and
  169. 7:19then lastly and this is probably the
  170. 7:21we'll call it the simple one uh
  171. 7:23relatively speaking but not simple uh
  172. 7:26which is reducing our own emissions
  173. 7:27footprint so we operate uh over 400
  174. 7:31buildings um which you know have have
  175. 7:34their own set of operational greenhouse
  176. 7:36gas emissions and we've been on a
  177. 7:39long-term uh strategy to try to drive
  178. 7:41those down and um be smarter about how
  179. 7:44we operate our our facilities and and
  180. 7:47rationalizing our footprint um to reduce
  181. 7:51our own greenhouse gas emissions and I
  182. 7:53think you know by doing that and by
  183. 7:55having a history of doing that we can
  184. 7:57then be better understanding of
  185. 7:59customers as they work to do the same
  186. 8:01sort of thing um but tying the strategy
  187. 8:05back to the risks you know really by
  188. 8:07supporting our customers needs we should
  189. 8:09be help them we should be able to help
  190. 8:11them reduce their own risks and that in
  191. 8:14turn reduces our risk so really by
  192. 8:17embedding climate matters into our
  193. 8:19overall business approach it is a really
  194. 8:22effective risk management
  195. 8:24tool um and then lastly you know by
  196. 8:27continuing to reduce our own emiss where
  197. 8:30at least incrementally even if it's only
  198. 8:32a tiny little bit um you know trying to
  199. 8:35make a positive contribution on on
  200. 8:37overall greenhouse gas
  201. 8:40reductions so thinking about the the
  202. 8:43scope of your customers emissions um the
  203. 8:48the range of your sustainability
  204. 8:51strategy what are barriers to full
  205. 8:55implementation and to accelerating a
  206. 8:58transition towards a lower e lower
  207. 9:01carbon economy um and what changes at
  208. 9:06the level at the broader policy level
  209. 9:09industry level economy level would you
  210. 9:12like to see or do you think would be
  211. 9:14necessary to to further that
  212. 9:17acceleration yeah so when it comes to
  213. 9:20you know strategy and and barriers and
  214. 9:22things like that you know to some extent
  215. 9:24all strategies are are a bit
  216. 9:26aspirational right um and a good
  217. 9:29business has to be mindful of the world
  218. 9:32around it and the business environment
  219. 9:34as it constantly changes um
  220. 9:37unfortunately environmental issues and
  221. 9:39climate matters in particular have been
  222. 9:42caught up in the storm of politics here
  223. 9:44in the US
  224. 9:46um for the most part I think all sides
  225. 9:49will agree that we have challenges
  226. 9:51related to the environment and with
  227. 9:53climate change I I think the the level
  228. 9:55of you know agreement on that is is
  229. 9:57pretty high
  230. 9:59but where the differences emerge and and
  231. 10:01where it becomes problematic is the
  232. 10:04debates over the extent of the problem
  233. 10:06and then more importantly what needs to
  234. 10:08be done about the problems and in other
  235. 10:10words the menu of potential Solutions
  236. 10:12right that's where we see the Deep
  237. 10:14Division and those divisions can
  238. 10:17certainly make broad corporate progress
  239. 10:20on an issue like climate definitely more
  240. 10:23difficult um publicly owned companies
  241. 10:27like ours uh tend to create Brave
  242. 10:29stability when it comes to policy um if
  243. 10:33a business knows the objective that we
  244. 10:36have to meet we can design strategies
  245. 10:38and initiatives to meet those
  246. 10:40expectations but when those are
  247. 10:42uncertain or constantly changing or very
  248. 10:45from location to location things get
  249. 10:48complicated and when you ratchet up the
  250. 10:51complexity it adds cost it slows things
  251. 10:55down and with climate change we don't
  252. 10:57have a lot of extra time um to slow
  253. 11:00things down so that's a particular
  254. 11:03concern
  255. 11:04um then you throw on top of it in the US
  256. 11:07issues like shareholder Primacy which
  257. 11:10further complicates matters like climate
  258. 11:12change and calls into question the issue
  259. 11:14of balance you know are we meeting
  260. 11:16financial performance expectations and
  261. 11:19stakeholder expectations on
  262. 11:21climate what if we do if those aren't
  263. 11:24aligned and and how far can we go in One
  264. 11:27Direction or the other before running
  265. 11:28into problems
  266. 11:30so I think part of the reason we find
  267. 11:32ourselves in the place we are today on
  268. 11:33climate policy is a failure to get
  269. 11:37things done at the national level over
  270. 11:39probably decades right that has pushed
  271. 11:42policy development to The Regulators at
  272. 11:46the national level so an example of that
  273. 11:48being the sec's climate disclosure Rule
  274. 11:50and the the limbo that it is currently
  275. 11:53in um but it's also pushed regulation
  276. 11:56and policy advancement to the state
  277. 11:58level where it can be easier to get
  278. 12:00things done um again easier but not
  279. 12:02necessarily easy um the result of that
  280. 12:06though is that you get this Patchwork
  281. 12:08Approach at the state and even local
  282. 12:10levels of government um in some
  283. 12:12locations we're being encouraged to do
  284. 12:14something climate positive in other
  285. 12:16locations were forbidden from doing that
  286. 12:19same thing um so that lack of a
  287. 12:22consistent stable National approach to
  288. 12:25climate change is a challenge for
  289. 12:27business um it's challenge for our
  290. 12:29industry and and for many others um as
  291. 12:33we try to make the progress that we need
  292. 12:35to um but having to be mindful and and
  293. 12:39slow down and um you know take different
  294. 12:43approaches in different places um to
  295. 12:45make sure that we're meeting all of our
  296. 12:47you know compliance
  297. 12:49obligations uh while still um meeting
  298. 12:52all the needs of our
  299. 12:54stakeholders and we'll come back to some
  300. 12:57of the specifics of that patchwork in a
  301. 12:59little bit um but this conversation is
  302. 13:02happening in the context of the ESG
  303. 13:05dilemma design Challenge and you can't
  304. 13:07talk about ESG without talking about
  305. 13:09data um Cera has signed on to the
  306. 13:12partnership for carbon accounting
  307. 13:14financials and recently published a
  308. 13:16first disclosures report showing all
  309. 13:18deployed loans and their Associated
  310. 13:21emissions so tying this a little bit
  311. 13:23into the the uh sustainability strategy
  312. 13:26and how you're helping your customers so
  313. 13:29what is the role of reporting in moving
  314. 13:32the needle on climate impacts and
  315. 13:35perhaps what is comerica's uh motivation
  316. 13:39for joining the the partnership for
  317. 13:42accounting carbon accounting financials
  318. 13:44yeah yeah peaf it's a mouthful um we we
  319. 13:47call it peaf so um it's TR but it's true
  320. 13:52what gets measured gets managed and by
  321. 13:55being able to measure things like our
  322. 13:57finance emissions using the p
  323. 14:00methodology um we start to get the
  324. 14:02information we need and and our
  325. 14:04stakeholders are seeking to better
  326. 14:07understand where our impacts are um so
  327. 14:10that data is really important and and
  328. 14:12we're a big um believer in in the fact
  329. 14:15that disclosure drives progress or
  330. 14:19action so um but once we have that data
  331. 14:22then you know we can decide okay do we
  332. 14:25need to or do we want to adjust our
  333. 14:27strategy what is data telling us um one
  334. 14:31of the struggles right now frankly is
  335. 14:33that um we're in the very early days of
  336. 14:36financed emissions
  337. 14:38calculations and the Precision around
  338. 14:41those calculations as we share in our
  339. 14:43reporting we fully acknowledge that it
  340. 14:46is very limited at this point um they're
  341. 14:49relying on very high level estimates
  342. 14:53um and there are significant limitations
  343. 14:56in the the approaches and the data
  344. 14:58available to to us today but I do expect
  345. 15:01that that is going to improve um perhaps
  346. 15:03very rapidly so that we do get to a
  347. 15:06point of more comparable precise
  348. 15:09actionable data uh in in the future um
  349. 15:13and I think that's going to going to
  350. 15:15come you know fairly quickly as things
  351. 15:18like the California climate disclosure
  352. 15:20laws require you know scope three
  353. 15:22disclosures of of things like financed
  354. 15:24emissions and so I think you know we're
  355. 15:27going to be forced into to um we
  356. 15:30collectively as a as as the business
  357. 15:32Community into providing better
  358. 15:34disclosures there um and continuing as
  359. 15:38peaf has done to establish consistent
  360. 15:41Frameworks so that companies are are
  361. 15:44developing data in using the same
  362. 15:46framework using the same way it's
  363. 15:49transparent um one of the things I
  364. 15:51really like about paaf is their um data
  365. 15:54quality scores that that go with your
  366. 15:57disclosure so that you can tell
  367. 15:59you know how granular are we getting
  368. 16:01with this data is this actual Direct
  369. 16:04Customer data that's been third party
  370. 16:06verified great that's one thing is it
  371. 16:09relying on very highlevel um industry
  372. 16:12based emissions factors um that's a
  373. 16:15different thing and a different level of
  374. 16:17of um of precision so being able to
  375. 16:21understand the the inherent data quality
  376. 16:23in disclosures I think is is important
  377. 16:26um but we joined pcaf fairly early
  378. 16:29um one of the things one of the reasons
  379. 16:32it's it's aligned with our commitment to
  380. 16:35uh transparency and
  381. 16:36accountability um another is that we
  382. 16:39knew this was going to take some time
  383. 16:41it's it's
  384. 16:42complicated um it's difficult to align
  385. 16:46um systems within large institutions to
  386. 16:48to get the information you need in a in
  387. 16:51a new sort of way and use it in a new
  388. 16:53sort of way um so we we knew that that
  389. 16:56would take some time um and we wanted to
  390. 16:59be able to be a part of the um
  391. 17:01development of of the standards and the
  392. 17:04application of the of the the PF
  393. 17:06methodologies so all of those things
  394. 17:09drove us to be a fairly early adopter
  395. 17:12there um but again by it it it does tie
  396. 17:14back to our focus on on transparency and
  397. 17:18and
  398. 17:18accountability uh on climate and and
  399. 17:21really all environmental
  400. 17:23matters great let's pivot now to
  401. 17:26thinking about stakeholders um who are
  402. 17:30your stakeholders that are most engaged
  403. 17:32on coer sustainability strategy yeah so
  404. 17:36stakeholders it's a really interesting
  405. 17:38discussion I wouldn't say that one group
  406. 17:40is particularly more or less engaged
  407. 17:42overall than any other um but they're
  408. 17:45all engaged in different ways um in part
  409. 17:48because all of our different
  410. 17:50stakeholders have different wants they
  411. 17:52have different needs and
  412. 17:53objectives um you might have a customer
  413. 17:57who wants to ensure that we have the
  414. 17:58right right products and services to
  415. 18:00help them meet their transition Finance
  416. 18:03needs um you have employees and
  417. 18:05employees want to work in a green
  418. 18:07building um investors want transparency
  419. 18:11and and clear understanding of metrics
  420. 18:13and strategies and so forth
  421. 18:16um all of those things are important um
  422. 18:20sometimes they're aligned sometimes
  423. 18:22they're they're not aligned or or just
  424. 18:24focused on on different um different
  425. 18:27needs or different parts of ESG broadly
  426. 18:30or or climate a little bit more
  427. 18:33specifically um if if people are really
  428. 18:35interested in digging in on on our
  429. 18:37stakeholder engagement process for ESG
  430. 18:40matters we we spend some time talking
  431. 18:42about that in our corporate
  432. 18:43responsibility report so plug for
  433. 18:46comerica.com
  434. 18:48sustainability and uh you can pull up
  435. 18:50our our uh most recent corporate
  436. 18:53responsibility report and we kind of
  437. 18:54dive in on on how we do stakeholder
  438. 18:56engagement and um you know the results
  439. 19:00of of some of those engagements more
  440. 19:02broadly on on all the different esj
  441. 19:04topics that were that were
  442. 19:07managing we'll make sure to put a link
  443. 19:09to the sustainability reports in The
  444. 19:11annotation for this interview so
  445. 19:13students can access that easily but
  446. 19:15let's let's dig in because you mentioned
  447. 19:18that the stakeholder groups have
  448. 19:21different ways of engaging so i' I'd
  449. 19:24like to go perhaps kind of made Group by
  450. 19:27group and hear your your take on what
  451. 19:31are their expectations how they
  452. 19:33communicate those expectations to coer
  453. 19:36and who they interact with um so perhaps
  454. 19:40starting with your customers what are
  455. 19:43their expectations what divergences do
  456. 19:45you see and how do they engage with
  457. 19:48Comer yeah and and customers are are
  458. 19:51probably you probably pick the trickiest
  459. 19:53one to to start with
  460. 19:56um Comer's customer
  461. 19:59base is very very diverse um both
  462. 20:03geographically um and and in particular
  463. 20:06the the type of customer a traditional
  464. 20:08retail banking customer youur I um that
  465. 20:12they go into your local bank branch or
  466. 20:15or you know more often actually use the
  467. 20:17ATM or the web banking or your your
  468. 20:19phone app uh to to meet all your banking
  469. 20:22needs um that's one set of of uh
  470. 20:26needs um very different than say a um a
  471. 20:32large business or even in in that large
  472. 20:35business is going to be very different
  473. 20:37than a small business and depending on
  474. 20:39what industry they're working in um that
  475. 20:43that you know changes things
  476. 20:45entirely when it comes to working with
  477. 20:48our our business customers which has
  478. 20:50been a big Focus um which is a big focus
  479. 20:54of of coer just overall as our our role
  480. 20:57as um supporting uh
  481. 21:01business it's my experience has been you
  482. 21:05know our our business people want to be
  483. 21:06free to focus on their business right
  484. 21:09and and sometimes um things that
  485. 21:13distract them from doing that um are are
  486. 21:17disruptive and and can be pushed to the
  487. 21:19side so you know to the extent that we
  488. 21:22can be there to help simplify what they
  489. 21:26need to do to be more climate ready to
  490. 21:29support you know transition needs um I
  491. 21:33think that's that's our role we're not
  492. 21:35there to tell them what to do um we're
  493. 21:38there to to help um meet their needs
  494. 21:42when they identify them and I think
  495. 21:44that's a that's an important distinction
  496. 21:47and one that frequently gets lost um or
  497. 21:51gets Mis I'll say mismanaged in the
  498. 21:53banking industry you see a lot of um
  499. 21:56pressure on banks to drive the green
  500. 21:59finance and and transition Finance um
  501. 22:03but at the same time we may really want
  502. 22:06to do that but we can't Finance projects
  503. 22:08or companies that don't exist and I
  504. 22:11think that gets lost you know the the
  505. 22:13banks are the facilitators of Finance
  506. 22:16we're not there you know picking winners
  507. 22:18and losers um we're there to to finance
  508. 22:21viable
  509. 22:23companies um and the challenge with a
  510. 22:26lot of the climate related um businesses
  511. 22:29is many of them tend to still be very
  512. 22:31early
  513. 22:32stage um which don't traditionally fall
  514. 22:35into the banking industry uh for sources
  515. 22:38of capital um and you know if we go out
  516. 22:42and said we wanted to finance a whole
  517. 22:43bunch of startups directly um I think
  518. 22:46our bank Regulators would come back to
  519. 22:48us and say are you guys okay um because
  520. 22:52that's not that's not the traditional
  521. 22:54role of banking here in the US so again
  522. 22:57managing those those expect ations um
  523. 23:00you know directly with our customers
  524. 23:02with um other stakeholders that really
  525. 23:05are wanting to see Banks Drive the um
  526. 23:08Drive the transition um you we have to
  527. 23:11keep those those sorts of things in mind
  528. 23:15um so I think that's you know in our
  529. 23:19customers you know our colleagues that
  530. 23:21engage directly with our customers that
  531. 23:23can be you know the the person um in
  532. 23:26that local bank branch or it can be a
  533. 23:29relationship manager that has managed
  534. 23:32one of our U Middle Market companies
  535. 23:34through you know multiple generations of
  536. 23:37of
  537. 23:38ownership um and have those really
  538. 23:40long-term relationships and deep
  539. 23:43understandings of the customer and their
  540. 23:45business so depending on those different
  541. 23:47um engagement points um you know we have
  542. 23:50to have different strategies that that
  543. 23:52can help with that um and so lots of
  544. 23:55people are involved it stresses the
  545. 23:57importancy for
  546. 23:59consistency in our messaging and and
  547. 24:01ensuring that we're sharing information
  548. 24:04uh with our teams um so that they can in
  549. 24:07turn share those with
  550. 24:09customers um so that might be the the
  551. 24:12customer side um then certainly you know
  552. 24:16other engagement points or teams within
  553. 24:20coera certainly our investor relations
  554. 24:22team has a big responsibility here um in
  555. 24:26understanding what our investment or our
  556. 24:28inv interests are um but it can come
  557. 24:32through our government Affairs office
  558. 24:34our external Affairs or Community
  559. 24:35oriented areas um our purchasing team
  560. 24:39with the supply chain um corporate
  561. 24:41Communications with media Outlets Human
  562. 24:44Resources with colleagues so on and on
  563. 24:46and on you know really um the comment um
  564. 24:50that I've heard repeated over and over
  565. 24:51is you know every job is a climate job
  566. 24:54yeah I mean it it really is kind of true
  567. 24:56even at a bank you know every
  568. 24:59um has a role to play here um on climate
  569. 25:03issues and and depending on that role it
  570. 25:06could be very different um but but it is
  571. 25:09it is across the entire
  572. 25:12organization um but just maybe one other
  573. 25:15note on on stakeholder groups is that um
  574. 25:20even within a stakeholder category like
  575. 25:22investors a certain investor May really
  576. 25:24want to lean in on climate and may
  577. 25:26really want to know what you're doing
  578. 25:28what plans are you know do you have a
  579. 25:30net zero commitment what is you know
  580. 25:32really digging deep on things like
  581. 25:34Finance submissions um others may want
  582. 25:38to know that you're just you're moving
  583. 25:39in line with your peers you're not doing
  584. 25:42anything outside of that you're not
  585. 25:44you're not falling behind but you're
  586. 25:46just you know you're not you're not
  587. 25:48falling out of the pack I will say and
  588. 25:51that it's some of their investor
  589. 25:52interest um so understanding how
  590. 25:54different investors have different
  591. 25:56priorities um same thing is really true
  592. 25:59with the communities in which we operate
  593. 26:01in some communities they're really
  594. 26:03interested in making sure everybody has
  595. 26:06access to banking
  596. 26:07services um others might be on the front
  597. 26:10lines of the physical impacts of climate
  598. 26:12change um some will be both right so as
  599. 26:16a bank we need to be prepared to address
  600. 26:18and and balance all of those issues um
  601. 26:21as we as we work in our in our
  602. 26:24communities and with our different
  603. 26:26stakeholders perhaps two more group
  604. 26:28groups to highlight um you talked about
  605. 26:30the different how your different
  606. 26:32employee groups are interfacing with
  607. 26:35other stakeholders but what about the
  608. 26:37employees themselves what are their
  609. 26:39expectations on climate and then perhaps
  610. 26:42as well The Regulators what are the uh
  611. 26:45how do you engage Regulators effectively
  612. 26:47on climate issues and what um what are
  613. 26:50their
  614. 26:51expectations yeah so um employees uh on
  615. 26:55any issue are you're going to have um
  616. 26:57Divergence
  617. 26:58expectations um but but generally uh
  618. 27:02speaking our our colleagues are really
  619. 27:05engaged on on climate um we have green
  620. 27:10teams um that operate on a regional
  621. 27:12basis which are looking to um Drive
  622. 27:16understanding um so they do a lot of
  623. 27:18educational events they'll also do
  624. 27:20community service events and and really
  625. 27:23you know find ways to to act out their
  626. 27:28uh um their priorities in in the
  627. 27:30communities that they're they're living
  628. 27:32and and serving um so which is wonderful
  629. 27:35uh wonderful to see and and be a part of
  630. 27:39um we do a lot of um Employee Engagement
  631. 27:44around um different topics we have our
  632. 27:47own
  633. 27:48in-house um sustainability awareness
  634. 27:51program that we've developed to really
  635. 27:53take people from learning about
  636. 27:56sustainability to to doing
  637. 27:58sustainability and it's focused on their
  638. 28:00personal lives but we also know that you
  639. 28:03know if you if you commit to
  640. 28:05sustainability actions in your personal
  641. 28:07life you're going to bring those to work
  642. 28:09um and you're going to find ways to
  643. 28:11deploy that in your role again whatever
  644. 28:13it may be everyone has a has a role to
  645. 28:16play there so um so that's been a really
  646. 28:19uh really fun fun thing for us to be
  647. 28:21able to develop over the years and and
  648. 28:23engage we have about a thousand of our
  649. 28:25colleagues participating in our
  650. 28:27sustainability awareness
  651. 28:28program um so that's that's one way that
  652. 28:32we um stay engaged with our customers or
  653. 28:35excuse me with our colleagues uh because
  654. 28:38that we know it is important to to very
  655. 28:40many of
  656. 28:41them with respect to Regulators that's a
  657. 28:45a a little trickier one you know we we
  658. 28:48are obviously 100% committed to
  659. 28:50Regulatory Compliance and and we do um
  660. 28:53those sorts of of things that we um are
  661. 28:56required to do but
  662. 28:58climate and sustainability is really you
  663. 29:00know with any environmental matter is is
  664. 29:03beyond compliance right that's um we
  665. 29:06need to be thinking about how do we how
  666. 29:08do we leverage the compliance
  667. 29:11requirements that we have and use those
  668. 29:13to drive sustainable business value
  669. 29:16so Regulators again as I mentioned um it
  670. 29:20can vary place to place state to state
  671. 29:24um we are of a size where we are not yet
  672. 29:27regular ated by a um Federal Banking
  673. 29:32agency specifically on climate um but
  674. 29:35that doesn't mean that they aren't
  675. 29:37interested and that we don't need to be
  676. 29:39minding uh what we're doing and how
  677. 29:41we're doing it understanding our risks
  678. 29:43and opportunities so um we can't get too
  679. 29:48deep into how we do that um because of
  680. 29:50the the confidential nature of of
  681. 29:53banking regulatory oversight but um
  682. 29:57suffice it to I think it's a it's an
  683. 29:59issue that's just going to continue to
  684. 30:00grow in importance uh grow in prominence
  685. 30:04you can certainly look to uh what a lot
  686. 30:07of the larger banks are doing and have
  687. 30:09have done um for example the the climate
  688. 30:12stress testing that was done about a
  689. 30:14year ago and amongst the six largest US
  690. 30:17Banks and and the reporting that started
  691. 30:19to come out on that uh over the summer
  692. 30:22so there's a there's a lot going on in
  693. 30:24the space and and I don't think that
  694. 30:26that's going to uh dimin as time goes
  695. 30:29on that's a perfect lead in to a point
  696. 30:33that came up earlier which is how you
  697. 30:35manage diverging expectation in the
  698. 30:38states where you operate so we know the
  699. 30:42te California Texas Florida Arizona have
  700. 30:46very different expectations about what
  701. 30:48services a bank should provide how does
  702. 30:51coer currently navigate these Divergent
  703. 30:55expectations and how do you see any
  704. 30:58Common Ground among these opposing
  705. 31:02interests I you know I think the the one
  706. 31:04thing that I would say the perhaps the
  707. 31:07only common ground is the constant state
  708. 31:09of change right whether it's um in a
  709. 31:12place like California that is advancing
  710. 31:14more Progressive climate approaches or a
  711. 31:17state like Texas which is looking to um
  712. 31:21you know protect some of the the
  713. 31:23Homegrown Texas economy um and and
  714. 31:26things like the oil and gas gas uh
  715. 31:28Industries which have been very
  716. 31:30important to the the state and its
  717. 31:32economic activity over the over the
  718. 31:34decades so for different reasons they
  719. 31:36have different priorities and and like
  720. 31:39you said we need to be able to navigate
  721. 31:41those um I don't believe to date that
  722. 31:44we've had to make any tough choices on
  723. 31:47say exiting a line of business or a
  724. 31:49geographic Market um because of those uh
  725. 31:53because of those state level uh
  726. 31:55differing state level approaches um we
  727. 31:58remain grounded by our corporate
  728. 32:00strategy and our core values and
  729. 32:02ultimately those guide our responses
  730. 32:04should a situation like that uh arise
  731. 32:08but certainly we have seen a number of
  732. 32:10other uh Banks and financial
  733. 32:12institutions who have found themselves
  734. 32:14prohibited from doing business with say
  735. 32:16a state government um and I believe in
  736. 32:19in most if not all of those situations
  737. 32:22the the banks have held to their
  738. 32:24positions and their values and and exed
  739. 32:28those markets um you know maybe they
  740. 32:30didn't have a choice um but you know
  741. 32:33they they have uh these these banks have
  742. 32:36held to their their strategies and their
  743. 32:39values and I think it highlights the
  744. 32:41fact that companies need to be looking
  745. 32:44at their own longer term strategy and
  746. 32:47values and not being blown about by
  747. 32:49political winds which you know are
  748. 32:52relatively short term and can change
  749. 32:55relatively quickly uh and and those
  750. 32:58companies that find themselves Guided by
  751. 33:02The Winds of Change at any given point
  752. 33:04in time are
  753. 33:05gonna have a really difficult time
  754. 33:08sustaining long-term value because
  755. 33:10they're constantly changing their
  756. 33:12strategies so I think wise companies are
  757. 33:14thinking long term um they're holding to
  758. 33:17their strategies and you know in many
  759. 33:21cases recognizing that sustainability
  760. 33:25and climate can drive business
  761. 33:28opportunity um and if you're not paying
  762. 33:30attention they can certainly Drive um
  763. 33:32unacceptable levels of of business risk
  764. 33:35so you know being mindful of that
  765. 33:38incorporating that into long-term
  766. 33:40strategies I I think insulates against
  767. 33:43some of the um variations that we're
  768. 33:47seeing in in state level um but at the
  769. 33:50end of the day you still have to comply
  770. 33:52right with the different state
  771. 33:53requirements or even local requirements
  772. 33:55and and you have to have that awareness
  773. 33:58um and that is that is know that can be
  774. 34:00taxing on businesses it takes a lot of
  775. 34:02effort to to stay on top of all of that
  776. 34:05um and so it it does have it does have
  777. 34:09impacts on businesses for
  778. 34:11sure how does cerica engage on climate
  779. 34:16policy and do you have any best
  780. 34:18practices that you'd like to highlight
  781. 34:21sure um you know we engage on climate
  782. 34:24policy in really a number of different
  783. 34:26ways um first is probably being active
  784. 34:30with our banking related trade
  785. 34:33associations um these organizations are
  786. 34:35increasingly setting up groups dedicated
  787. 34:38to ESG issues like climate and really
  788. 34:41providing Focus input on policy and
  789. 34:44Regulatory measures um and that can
  790. 34:47provide a meaningful and trusted voice
  791. 34:49in the policy space for legislators and
  792. 34:52Regulators I think the banking trade
  793. 34:54Industries historically have been very
  794. 34:57well resp Ed um and and taken a a pretty
  795. 35:01consistent approach on on a wide range
  796. 35:03of banking
  797. 35:05issues um but at the same time trade
  798. 35:08associations can be tricky they often
  799. 35:11need to speak for a very diverse group
  800. 35:13of members um a local community bank
  801. 35:16with one branch might have a very
  802. 35:19different um set of needs and and
  803. 35:22priorities than a than a global bank um
  804. 35:25that's operating in in many many
  805. 35:28countries across the world so you're
  806. 35:30never going to have 100%
  807. 35:32alignment uh with your trade Association
  808. 35:35on policy um but it is really important
  809. 35:38to be engaged so that they can
  810. 35:41understand how different uh
  811. 35:43organizations within their coverage have
  812. 35:46differing needs um and I do think ESG
  813. 35:50issues and and climate in particular
  814. 35:53it's a it's a new set of issues um
  815. 35:57that you know typically trade
  816. 36:00associations are are pretty firm on you
  817. 36:04know regulation is adds complexity adds
  818. 36:07cost so regulation is bad that's a gross
  819. 36:10of oversimplification but that's
  820. 36:12historically perhaps been the approach
  821. 36:16um but with issues like climate and ESG
  822. 36:20I think we're having to start to think
  823. 36:22about things differently um because
  824. 36:24companies have strategies that have Comm
  825. 36:27committed to sustainability goals to
  826. 36:30diversity goals all sorts of things um
  827. 36:33which are really important to the the
  828. 36:35core values of those
  829. 36:37organizations so you know having the
  830. 36:39trade associations come out and and be
  831. 36:41able to reflect both traditional
  832. 36:44business needs and and new ESG
  833. 36:47priorities it's a new world for them too
  834. 36:50uh in many cases so that that can be
  835. 36:52tricky but it is a it is a way for the
  836. 36:55industry to speak uh with respected
  837. 36:58voice um as long as there's a good
  838. 37:02understanding that you know never 100%
  839. 37:04alignment you know different people
  840. 37:06different members may have different
  841. 37:08priorities so that means we also need to
  842. 37:10be involved in different areas too and
  843. 37:13and we find involvement with peer groups
  844. 37:16and sustainability
  845. 37:18organizations helping us share industry
  846. 37:21related opportunities and challenges in
  847. 37:23the climate space to be really important
  848. 37:25so we want to be visible we want to be
  849. 37:27vocal in the space we want to share you
  850. 37:30know transparently the the opportunities
  851. 37:33that we see and the challenges that we
  852. 37:35see um and and be able to share our
  853. 37:38views not just for policy makers but
  854. 37:40really with all of our stakeholders to
  855. 37:42to help them understand the the subtle
  856. 37:45challenges that that we may face as a
  857. 37:48company or as a industry um that aren't
  858. 37:51necessarily top of mind uh to them so
  859. 37:54being able to share that is is really
  860. 37:56important for good policy development um
  861. 38:00and then i' finally I'd say I think are
  862. 38:03public disclosures maybe are a quiet but
  863. 38:06really meaningful way to demonstrate our
  864. 38:09policy or our priorities uh to policy
  865. 38:12makers it's it is who we are it's our
  866. 38:15statements of of what we value of the
  867. 38:17progress that we make of the challenges
  868. 38:19that we Face of the opportunities that
  869. 38:22we see um so those public disclosures
  870. 38:25again back to our commitment to transp
  871. 38:27and accountability those are really
  872. 38:29important um in in our
  873. 38:35um a really reflection of our our values
  874. 38:38uh that can be useful to policy
  875. 38:42makers thank you for that overview and
  876. 38:44and for your thoughtful Reflections are
  877. 38:47there any final points you would like to
  878. 38:49add or a message you would like to leave
  879. 38:50us with yeah I I just I really
  880. 38:53appreciate again the opportunity to
  881. 38:55share to share my thoughts with uh with
  882. 38:58you in this form this is a really
  883. 39:00important topic uh and I certainly
  884. 39:02appreciate all the work that will be
  885. 39:05done um on this project and
  886. 39:08and working on driving Solutions so that
  887. 39:12we can all enjoy a more prosperous and
  888. 39:14sustainable future um so this is this is
  889. 39:18really important stuff I I appreciate
  890. 39:20the The Forum uh and again appreciate
  891. 39:23all the work that goes into this and and
  892. 39:25uh look forward to seeing some the
  893. 39:28outcomes thank you Scott thank you

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