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Equipping Teams for MRO Success – Vertical MRO Tech Talk by Bell – Ep 1 — Transcript

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0:02Welcome to the Bell Tech Talk segment of
0:03the Vertical MRO podcast.
0:06This segment takes you into the nuts and
0:07bolts of helicopter maintenance.
0:09It's about safety, support, and
0:11operational readiness.
0:12Top priorities for the Bell team.
0:14Join us for technical insights and
0:16personal stories from the front lines of
0:18helicopter maintenance from the industry
0:20leading experts at Bell.
0:23Hey everybody, welcome back to Vertical
0:24MRO. I'm your host Val Medved and today
0:27we have one of those awesome pathfinding
0:29shows where it's not really been done
0:31before by anybody else. And I'm really,
0:34really excited to introduce uh the next
0:36couple of guests that are kind of bring
0:38this to our absolute pleasure of this
0:40all. Uh I have Greg Judd, the CSE, and
0:43Mark Dubay, PSE, both with Bell. Let's
0:45welcome boys.
0:46Thanks for having us, Val.
0:48Happy to be here. Well, welcome to the
0:50show. Welcome to the show. And today we
0:52officially named this podcast the Bell
0:54Tech Talk. If we're going to go with it,
0:56Tech Talk.
0:57Going with Tech. Yep, Tech Talk it is.
0:58Yep. Tech Talk it is.
1:00Till somebody tells us different. Right.
1:03Until somebody says no, no, that sounds
1:05too corny or whatever. So it's like
1:07change it up. But here we are, Bell Tech
1:10Talk, here it is. Long anticipated, lots
1:13of conversations being had in the
1:14background here, and it's finally to
1:16fruition. So thanks guys for coming on
1:18board with this. Thanks for kind of the
1:19contributions of the conversations had
1:21on this. And I'm really, really excited
1:22about this show. So it's it's uh I'm
1:25thankful to have you both on here, guys.
1:27Yeah, we're excited, too. And it's uh
1:28thanks for giving us the opportunity.
1:30Yep. This is awesome.
1:32Anytime, anytime. So we I'll let you
1:35guys kind of explain a little bit here
1:36about we're kind of what we're doing
1:37here with the Bell Tech Talk and just
1:39it's it's it's a great forum
1:42for us to talk about your helicopters.
1:44And to what we're kind of be looking at
1:46discussing and covering helicopters uh
1:49that that need particular
1:51information sets basically out to them.
1:53I'll let you guys go first. Greg, if you
1:54want to kind of we'll go we'll go with
1:56the
1:57Greg and or Mark here. Um I'll let one
1:59of you two start. Just give us a little
2:01bit of history about yourself and how
2:04you got to where you're at.
2:05You want to go Mark or you want me to
2:06go? I can go. I can go.
2:08Sure.
2:09So, a little bit of history about
2:10myself. So, started in aviation early
2:142000. Well, I studied actually
2:16maintenance aviation maintenance.
2:19And I was actually discussing that with
2:21Greg during lunch time. Yep. And
2:24it was
2:25kind of
2:26the first time in my family that anybody
2:29got into aviation. That was not an known
2:31sector at all. Nobody knew anything
2:33about it. And I was just looking into,
2:35okay, I want to be a mechanic sometimes.
2:37I don't want to be a car mechanic
2:40because there's too many of those. I
2:41want to be something special. So, found
2:44out about
2:45aviation, started studying in it. And
2:49then started working for some
2:52private Well, companies here and there.
2:55And the first time actually my father I
2:56was telling that to Greg too also. First
2:59time my father came to
3:01bring me to that first company I worked
3:02for was in Quebec in Sorel.
3:05And he dropped my toolbox and looked at
3:07me and said, "You got to fix this
3:09thing?" And it was that and the
3:10helicopter's just there. I'm like,
3:12"Yeah, that's what I'm going to do,
3:13Dad." And he was like, "Holy wow. That's
3:16amazing." So,
3:19kept working in the industry. So, Would
3:21you take that as a compliment or a holy
3:22crap moment? Like it's that's like
3:25It was Yeah, for him it was the first
3:26time I I think it was so serious. So, he
3:28was like, okay. He didn't know because
3:30he didn't know aviation at all. So,
3:32yeah. That was fun. It was cool. You're
3:34the one who brought the sickness into
3:35the family with the helicopter sickness.
3:37Yeah, okay. Nice. And now everybody that
3:40my father sees, they talk about, "Hey,
3:42my son's doing this. He's in the
3:43helicopter business."
3:44Yes. Blah blah blah. It's kind of fun.
3:47Really fun, so.
3:48Congratulations. So, you're you're
3:50you're 20 plus years now in it. Oh yeah,
3:52I'm
3:53yeah, 20 plus years. I've worked for
3:56operators for roughly 15 years and I've
3:59been with Bell for the last 7 years
4:01roughly.
4:01Oh, congratulations, sir. You got some
4:02longevity here. Congratulations. That's
4:04awesome. Thanks.
4:05That's awesome. Should we now turn it
4:06over to the young buck? Yeah, the young
4:08buck, yeah.
4:10So, last week when I START I MEAN
4:17SO, CUZ YOU STARTED cuz you cuz you
4:19found it on Instagram, right? Is that
4:20what it was? Yeah, yeah, yeah. I saw a
4:22YouTube video.
4:25I was actually looking up some No.
4:27Uh I
4:28got hooked on helicopters when I was
4:30growing up the little town I was growing
4:32up in. They were doing a lot of oil and
4:33gas exploration, so
4:36I had You know, you may all remember the
4:38iconic company Rocky Mountain
4:39Helicopters. Some may remember them,
4:42some may not, but
4:44they were based in our town and
4:46there was a There was a mechanic there
4:48that kind of took me under his wing when
4:49I was young.
4:50Kind of showed me what he did every day
4:52and I'd I'd clean helicopters for rides.
4:55So, I'd clean whatever they had. I'd
4:56clean windows, do whatever and they'd
4:58give me rides every once in a while. It
4:59was all good.
5:01I'm as as is Mark, I'm I'm the only one
5:03in my family that's in aviation.
5:06Uh and I I have four siblings.
5:09And uh
5:11Initially, my folks uh
5:13Well, even to this day we were we were
5:15actually laughing about this at lunch. I
5:17tried to explain to them what I what it
5:19is I do now for work
5:21and I've given up on that because all
5:23they see is I'm talking on the phone or
5:25working on my laptop.
5:27And and they pay me for that. I don't
5:29get that. That's just something. Anyhow,
5:32But no, I
5:34kind of along the same lines as Mark,
5:35getting three by got my licenses
5:38worked on corporate aircraft to fix-wing
5:41for a while. Then got into the
5:42helicopter, did some game capture, just
5:45a little bit of game capture with 500s.
5:47Had a great experience with that
5:48company. Just unfortunately things
5:50turned there and the you know, economy
5:53kind of
5:55did a did a number on us there. But then
5:57I went to work for a Bell service center
5:59in Utah there and worked there for 13
6:01years working different different titles
6:04from you know, different or different
6:05positions from uh
6:07you know, line mechanic to overhaul to
6:10paint paint stuff. Yeah.
6:12Chief inspector. You know, I got
6:15a huge amount of experience in 13 years
6:18on a lot of different models.
6:20Luckily the the folks that owned that
6:22facility, the owner was super nice guy,
6:24gentleman that gave us the opportunity
6:26to work on whatever if we requested we
6:28could work.
6:29He didn't he didn't stop us from doing
6:31it, you know.
6:33Really that's uh
6:34that led to having enough experience to
6:36be qualified to to join the Bell team
6:38for me.
6:40In 2013 I joined the Bell team.
6:432013? Okay. 2013 I was with Bell but I
6:46actually technically started maybe a few
6:48years So hold on here. Hold on here
6:50Mark. So he is the young buck.
6:54He's the young one in the totem pole
6:56here buddy. Okay.
6:59Yeah, we got you now Mark.
7:01Well, if you back up to 1989
7:05Okay, here we go. I started my license.
7:09But it's been good. Been a good uh
7:12good adventure I would say. I'd call it
7:14adventure cuz it's been it has been an
7:16adventure. Yeah, it is. It is an
7:18adventure.
7:19Life in itself is an adventure and the
7:21fact that we get to have these cool jobs
7:23working with these cool things that fly
7:24in the skull sky I should say. That's
7:26gravy on top of the potatoes boys.
7:28That's what I Congratulations to you
7:29both.
7:30It's pretty awesome. Yeah. We can talk
7:32about now here what we're going to be
7:33looking at doing here with this awesome
7:34kind of form of podcast again.
7:36Trailblazing, groundbreaking
7:38and how how it came together here with
7:41kind of really discussing everything
7:43that we're going to be kind of looking
7:44at going whether it's a quarterly basis
7:45or just going to be more of an
7:46informative basis. I'll let you guys
7:48kind of lead the way on it and we'll
7:49just kind of talk about it as we go
7:50along. Cool. Go ahead, Greg. I'll let
7:52you start because you're the one that
7:54got the idea.
7:56Well, I don't know if I was the one that
7:57got the idea, but I I definitely have
7:58been the Oh, there it is.
8:00I've been trying to trying to put
8:02something like this together for a
8:03while, trying to get everybody excited
8:05about it, but not I mean when we had
8:07opportunities, but really
8:10at the end of the day
8:11at the end of the day here with the
8:14with us
8:16the tech talk idea is we're really just
8:19we publish bulletins, we publish, you
8:21know, tech bulletins and and different
8:23things and a lot of questions we get
8:25asked as tech reps when we're in the
8:27field, you know, customer service
8:28engineers is man, you know, video or or
8:31if you could explain the details on this
8:33and what you're doing here you know,
8:35what what are you guys what's the intent
8:38of this inspection or what, you know
8:40whatever, right? And so this is and
8:42really
8:44it's time for us to embrace what's going
8:46on today to communicate with the with
8:48the folks in the field. Mhm.
8:51I'm old school as you know cuz I'm the
8:53youngest one on the call.
8:59I walk in the facilities, we we all do
9:01and we see that this generation of
9:03aircraft technicians, they're they're
9:05into podcasts, they're into this type of
9:06media. This is what they This is how
9:08they learn. Agreed. And really we need
9:11we needed a platform where we could
9:13share our knowledge with the next
9:15generation and we could help clarify
9:19what we're what we're trying to achieve
9:20in helicopter safety with our with our
9:22manuals and such and that's this is a
9:25it's a perfect platform.
9:27Well, I mean this is this is our another
9:30way of us for we so we can connect with
9:33our customers on another another level
9:35to provide top
9:37And that's really what we're our our
9:39goal is.
9:40Safety. We want our operator to be safe.
9:43It really is unprecedented. So, good for
9:44you for kind of really beating that
9:45drum. Yeah. Kind of really kind of want
9:47to get this launched. And you know, I
9:48was I was told that you were the excited
9:50one to kind of get this up and running.
9:55I'm excited.
9:57So, that's that's kind of been on a nut
9:58in a nutshell for my side.
10:00It's It's also a good place. I mean,
10:02everybody can access us easily with ear
10:05pods or whatever. You can listen to it
10:07at night. And then that again, like Greg
10:10said, it's another way to reach out to
10:12our customers and give them some some a
10:14little bit more information or some tips
10:16on on our products or maintenance that
10:19you do on our products. So, yeah, it's
10:21it's it's awesome, I think. Fantastic
10:24idea to go there, Mr. Jordan.
10:28This this is a this is by me, it's our
10:30opportunity to share our passion. Yeah.
10:32Also, yeah. Absolutely. For helicopter
10:35aviation. Yes. Yeah.
10:37Yeah. And Mark, to your point, yeah,
10:39there's a lot of guys that just walk
10:40around the hangar if they're
10:41concentrated on working on a particular,
10:43you know, transmission section or if
10:45they're working on the the rotor head
10:46itself. And they're listening to shows
10:48like this where it is informative. Like
10:50it's it's, you know, we're entertaining
10:51all the same, but if you have
10:52individuals that kind of had turn wrench
10:53on particular items that we're having
10:55issues in the past and kind of maybe
10:57just a little snippet, even just
10:58something to promote the idea, the spark
11:00the idea, then then it's a job well
11:03done. So, it's like you said, to kind of
11:04It is. go back to Greg here. It's it's
11:06very innovative here and good for you
11:07guys for kind of molding to the change
11:08because today's AMEs, the younger AMEs
11:10and generation,
11:12podcasts are it.
11:14They are, yeah.
11:16So, when when the decision was made to
11:18kind of now go forward with the podcast,
11:20obviously there's conversations had
11:21there with Vertical and all that.
11:23The the now we just got to kind of be
11:25looking at, you know, what what
11:27platforms we'll be talking about and how
11:29we're going to be coming. That's that's
11:30going to be challenging itself. I'll let
11:31you guys kind of road map that as we go
11:33along.
11:34You know, some of the some of the issues
11:36we help within the field, you know, some
11:38of the troubleshooting and such, you
11:39know,
11:40it's a repeat question. We'll get the
11:42same question from multiple customers
11:44and it may be related to
11:47you know, let's say
11:48uh
11:49contacted heat enhancers, you know,
11:52with the integrated avionics systems
11:54now, you have a lot of critical
11:56connections that are Sure. And we we we
11:59use some some contacted enhancers, stuff
12:03like that, to help keep those
12:05connections clean and free and good.
12:07We see situations where people are
12:10overachievers or they don't know what
12:13happened before then. Someone else might
12:14have been troubleshooting the problem.
12:16It handed off to them. They put more
12:17contacted heat enhancer on there. Next
12:19thing you know, you're having you're
12:20having other issues generated by too
12:23much of a good thing. You got a bulk
12:24overload in one sector.
12:26And that's just a a quick little taste
12:28of it, but the idea is
12:31to share
12:32the tribal knowledge we have on systems,
12:35but also good practices and techniques
12:37for maintaining aircraft, you know,
12:39stuff we consider still critical to the
12:42reliability of the aircraft, you know,
12:44operation of the aircraft, you know.
12:46And and and the simple stuff. I mean,
12:48not it's
12:49maybe not simple stuff, but it's stuff
12:51we When we see repeat questions about
12:54the same thing, that's what that's
12:56really what drove me to say, "You know,
12:58we could do something like a podcast
13:00where we could share this information
13:02anybody and not
13:04not to lessen the burden on us, but to
13:06help
13:08everybody that maybe has that question,
13:10but never thought they could call us to
13:11ask it.
13:12As another There you go. Yeah. Another
13:15avenue of communicating with our
13:17customer, you know, another channel to
13:19communicate with our customer. So, it's
13:21It's Use Use the platform. Use the Yeah,
13:23it's stuff like that is what
13:25you know, examples like that and then
13:27we'll into some deeper stuff, you know,
13:29uh one of the things is the uh
13:32the ASB Yeah. portion of the podcast
13:35where we want to talk, you know, Mark,
13:36you can talk to that. Yeah. Yeah,
13:38absolutely. So, I I think I think what
13:41we're looking at is really two things.
13:43The first one is really to do that those
13:45tech talks where we can bring specific
13:47subjects that we can discuss on our
13:49platforms, on our aircrafts. Mhm. But
13:52the other portion of it will be shorter
13:54podcast where we maybe talk about like 5
13:58or 10 minutes about a specific bulletin
14:00that we've released Exactly. that may
14:03affect our customers maybe a lot more
14:06that we don't we don't really want to do
14:09like one for everything we release but
14:12the ones that we know that are going to
14:13affect our our customers a lot that's
14:16where maybe we want to explain a little
14:18bit more than just this Yeah. little
14:19block or district description block on
14:22our our bulletins. So, that's where
14:24we'll be able to give a little bit more
14:26around it and explain the whys and all
14:30the questions that customers may have.
14:32Because if one customer has a question
14:35a lot of people have questions
14:37Yeah.
14:38You have one guy asking a question,
14:40there's probably a a dozen of guys that
14:42have the same question. So, that's going
14:44to be a way for us to actually
14:46Yeah. answer those questions. Yeah. I
14:49was just going to just I was going to
14:50run off that by simply saying what you
14:51guys are doing when it comes to the
14:52educational side of it whether you're
14:54introducing like uh like you said, like
14:56if like even a service directive uh
14:57bulletin or something of that notice not
15:00necessarily doesn't have to be
15:01particularly something so critical, but
15:02it just to the point where it's
15:03informative where you're getting Yeah.
15:04you're probably getting the same 10
15:06questions
15:08asked just in different variances from
15:10different operators.
15:11Exactly.
15:12of put it out in layman's terms and say
15:14check check check check in this and now
15:16it's kind of like, okay, I think I can
15:17now I can kind of track back to it. So,
15:19yeah.
15:20Again, groundbreaking, guys.
15:21Groundbreaking. Yeah. And so, to add to
15:23that, keep in mind, you know, we
15:26we have aircraft all over the world.
15:28So, you know, I help support the folks
15:30in Latin America as well with with the
15:32team I'm on.
15:33And they write
15:36and can read
15:38English. The technicians are are pretty
15:40good at because that's all we publish
15:42our manuals in. But, then if we give
15:43them another platform
15:45Mhm. to explain the intent behind these
15:47ASBs, you know, in
15:50to clear up the fog you know, anytime
15:52you write
15:54technical bulletin or an ASB,
15:56it's very difficult to write it to where
15:59everyone can understand it.
16:01Yeah, exactly. easily. It's just because
16:03of the technical nature of them. Mhm.
16:05So, if you if we take this platform and
16:08we we break it down where we're just
16:10having a conversation about it, that
16:12clears up the fog. Yeah. That's our
16:14intent. It's to clear up that fog
16:16between the technical writing and what
16:17we're actually doing here.
16:19You probably have a lot to deal with
16:21also there when it comes to the
16:22interpretations of it as well, too. So,
16:24Exactly, yeah.
16:25help Tops in those forums will
16:27absolutely clear it up.
16:29Yep.
16:29Mark, you're going to say something?
16:31No, I mean, that's a very good point. I
16:33mean, sometimes you read it and and just
16:35the I may read something one way and
16:38Greg may read something the the same
16:40thing and and understand something
16:41different. So, this is will just help
16:44clearing all those questions again. Or
16:47interpretation that you may you may want
16:50to clear up. Yeah.
16:51Interpretation. Interpretation.
16:54Making sure you have the good
16:56information and you know what you're
16:57supposed to do and why you're supposed
16:59to do it.
17:00Basically.
17:01Yeah, to keep in mind, you know, ASBs
17:03are safety driven, right? Alert service
17:05bulletins are safety driven. So, it's
17:07another way for us to get the safety
17:08message out.
17:10Yep. Faster you can get it out, the more
17:12it makes an impact and the safe the
17:13safer you fly flat out.
17:15Absolutely.
17:15Exactly, yeah. Yeah. Flat out.
17:18When it comes to the absolute structure
17:20of what you guys are doing there now and
17:21then as and as Bell as a group
17:24what when you guys have the service
17:26offerings that you have,
17:28um just talk a little bit about your
17:29support to your customer base and to
17:30your up growing to your growing customer
17:32base to support not only your legacy
17:35platforms, but I guess your upcoming
17:36platforms, right? Yeah. Can you talk a
17:37little bit about that and how your group
17:38is structured around that?
17:41So I'll talk about the CSE side, the
17:43customer service engineer side
17:45uh first and then if that's all right,
17:47Mark. That's all right because that's
17:49where it starts, Greg. Yeah. Well, it
17:52point, you know, it We're the We're
17:55We're usually the first ones to
17:56communicate with the customer with
17:58technical issues. And the reason our our
18:00relationship starts at the delivery of
18:02the aircraft to the customer.
18:04So we're introduced either during the
18:06delivery process, a few months before
18:08we'll be talking to the customer or the
18:09customer's maintainer.
18:11But you know, our our role is really
18:13building the relationship with the
18:15customer on the technical support side.
18:18So they know who to call when they have
18:20trouble when they have a problem. When
18:21they have a technical issue or a
18:23question, they know they could call us
18:25and we can get the ball rolling. And the
18:27way we try to structure teams is
18:30at least this is the way it was when I
18:32started, everybody has their expertise
18:35on the team.
18:36So
18:38just because I cover a region doesn't
18:40mean I'm going to be an expert on every
18:42model or every every system, but I have
18:44access to someone on the team
18:47that can help me support you within
18:50minutes, you know? And so the strength
18:52is in the team. We have avionics
18:54experts, we have airframe experts, we
18:56have rotor, you know, we have drivetrain
18:58folks. I've done a fair amount of
18:59overhaul. I've done a lot of rotor track
19:01and balance on the lights and the
19:02mediums.
19:03Uh
19:04you know, so
19:05we complement each other on the team,
19:07but we're there We're there. Our role,
19:10our number one role is
19:12supporting the customer at the first
19:14level. And then as we get into the into
19:17deeper issues, then we will pass, you
19:20know, we'll coordinate with PSE, pass on
19:22to PSE.
19:23But we're we're like the boots on the
19:25ground, for lack of a better term, or
19:27the you know, we're the we are the
19:28customer facing technical support
19:31portion of the frontline. Yep.
19:32frontline. Yep. And that's where we
19:34start that's where it starts, and then
19:35it's uh Exactly, yep.
19:38Yeah, I've I've done a couple I've I've
19:39done another video about this, but
19:41really it's all about the relationship
19:42with our customers, so they get started
19:44on the right foot, you know, and we're
19:46all trying to work together. It's
19:48challenging. Uh
19:50It's hard sometimes to connect with
19:51these new customers. It's hard to stay
19:53connected with them with everything
19:55that's going on in the world, but
19:57we try to we try to say we're a phone
19:58call away. Mhm. Just pick up the phone
20:00and call. And you know,
20:02we pride ourselves on answering that
20:04phone when a customer calls. That's what
20:06that's our job, answer the phone. It's
20:08it's a it's a rare commodity now
20:10nowadays, my friend.
20:11Uh that's that's what we hear.
20:13Yeah. Yep. Yep. Yep. Kudos to you for
20:16doing that. Kudos and as you you you
20:18know, you said it earlier, you have you
20:19have customers
20:21in all four corners of this world. So,
20:23technology being as as advanced as it
20:25is, if they can't call you, they can
20:27video. If they can't video you, they'll
20:29message you. Like it's just there's
20:30multiple ways now to communicate. So, if
20:32you guys, you know, you guys you will
20:33get tested upon how you respond to your
20:35customers. So, good job on that. We try.
20:38So, that's more on the CSE Yeah, that's
20:40more on the CSE level because like Greg
20:42is saying, they are customer facing,
20:45they are in the field, closer to the
20:47customers.
20:49For PSEs, we are located we have various
20:52locations, mainly in Mirabel, where the
20:55aircraft are manufactured. Okay.
20:57And then we also have some guys in
20:59Singapore. That's for our coverage, our
21:0124/7 coverage. Uh it helps with that. We
21:04have a guy in in uh Del Pinyon Flat now,
21:08and there's also a guy in Fort Worth,
21:09Texas.
21:11And basically, the biggest difference
21:12what I like to explain is that again,
21:15your CSC is going to be your first point
21:16of contact. They are at the field level.
21:18They are close to the customers and we
21:21actually have multiple customers. We
21:23have the Bell owners, operators,
21:25maintainers, that's easy. But the CSCs
21:27are one of our biggest customers
21:29actually.
21:29Okay. So they call us all the time when
21:32when there's they're on the road. They
21:34get a question from their customers.
21:36They can't answer right now. They call
21:38us, "Can you give
21:39an answer to this customer? Can you help
21:41him while I'm not there?" And so on. So
21:44I mean
21:45yeah, we have all our customers, all
21:48owners, operators, maintainers. We have
21:49our CSCs. We have other folks at Bell
21:52that are also our customers. And again,
21:54that the other difference with the PSCs
21:57is we're a little bit more split. So
21:59when you actually call a PSC or a PSC in
22:02Mirabel or Singapore,
22:04you're not calling one guy. You're
22:06actually calling
22:0725
22:09guys that are all technical and that all
22:12have specific forces or specific roles
22:16within PSC. Some some of them maybe
22:18specialize in lights. Some of them maybe
22:20specialize in intermediate aircraft.
22:22Yeah, yeah. Some of them will be
22:23specialized in medium and so on and also
22:25to specific systems. So if you need to
22:28talk to an avionic or structure guy,
22:30that's quite easy. But then if you want
22:32to go into a little bit more deeper into
22:35for example, 429 fuel system, well,
22:37you'll actually ask your question, "Hey,
22:39I got a 429 fuel question.
22:42Can I talk to somebody who's
22:43knowledgeable on that?" And we'll
22:45pass you to that specific person. So
22:48everybody specialize in
22:49you have instant instant diversity.
22:51It is. So we have key person. They all
22:54have their job. They all know what
22:56they're specialized in and that's how we
22:58help each other. And again, we're like
23:0024 hours a day.
23:03we're like 25 here in Mirabel. We have
23:05like three guys in Singapore and so on.
23:08And also, if if somebody's specializing
23:10in one system,
23:12he may stand up and look at the other
23:13guy and they they may start a discussion
23:15and then guess what? You're not calling
23:17one individual, you're actually calling
23:19three, four people discussing the same
23:21issue within Now, you're opening a
23:23forum. Yeah, you have a forum.
23:25Yeah, yeah. And on average, everybody
23:27has like 25, 30 years plus experience in
23:30this department. So, I mean, you're
23:32calling a whole bunch of knowledge here
23:34to help resolve your issues. So, that's
23:36that that's it that's what PSE does. So.
23:40So, that was quite a bit with CSE side
23:41of the world there, Mark.
23:43Kind of having everybody on the
23:44understanding and basically 24 hour
23:46support. Um the I'm basically on the CSE
23:50side, Greg, when you're involved on some
23:52of that, just just if you want to kind
23:54of elaborate a little bit more on what
23:55the CSE relationships to the PSEs are.
23:58And Mark, you made a great explanation
23:59there saying your your CSEs are your
24:01your some of your most important
24:03customers in addition to your customer
24:04base. Yes. If you want to talk about
24:06that, please feel free to do so.
24:08No, absolutely. You know, Mark Mark and
24:10the PSE team, you know, we can't we
24:12can't do our job without them, right?
24:14So,
24:15really the message is
24:18you get a collected team when you make
24:20that phone call.
24:21You just may not see it.
24:23But uh
24:25you know, we we'll call PSE.
24:28I'll call him a couple times a day
24:29usually to talk and just just to talk
24:31about something we're dealing with and
24:34they you know, we don't we don't
24:37necessarily get into the weeds too much,
24:38but it's nice to know you can call We
24:41know who the experts are, you know, the
24:43the subject matter experts are in PSE
24:45and I may call Mark and say, "Mark, I
24:47got this going on, blah blah blah." Mhm.
24:49And I'll call, you know, I'll call the
24:51drivetrain guy when they say, "Hey, you
24:53ever seen this when you're doing
24:54overhauls?" So, we we have all this
24:57we have all this background you know
24:59help
25:00that really makes us number one makes us
25:01look really like we're we're really good
25:04at what we do but in in reality it's
25:06just
25:07we we know where to find the answers
25:09that's why
25:11you guys actually care about people go
25:13figure right that's it we try it's
25:16awesome love it
25:19yeah but at the end of the day you know
25:21I would say we're probably one of PSC's
25:23number one customers and and you know
25:25they help us they help us help customers
25:26every day
25:28and the relationship is you know nothing
25:31short of fantastic you know these guys
25:33they they're like everyone
25:36just cuz they they leave work doesn't
25:38mean they've left work you can call them
25:39I mean I have most all these guys
25:41personal cell phones and you know we
25:43call after hours we talk a lot so it's
25:46it's like
25:48you can't get away from it aviation you
25:50know helicopters in a good way in a good
25:53way
25:54you know it's it's is we this is what we
25:56do but you know in short as I said in
25:59the beginning here
26:00you get to collective team it's the
26:02support you may be talking to me
26:04individually but
26:06there's a bunch of us behind the scenes
26:09you know supporting that that one phone
26:11call good
26:14and it's
26:15and I need to say this because it's it's
26:17hugely important
26:19it goes clear down to everybody at Bell
26:22from the people in the warehouse to the
26:24people in the spares department to the
26:26people even in you know tech pubs
26:28wherever when we have an issue they
26:31answer the phone they help us and that
26:33helps the customer and that's that's
26:36that I think is what makes our team so
26:38effective
26:40as a as a unit to help support the
26:42customers so
26:44it's pretty cool if you're dealing with
26:46people that are flight critical
26:47operators
26:48and they're needing that information
26:50within the second that they place the
26:51call and you guys are on it. Kudos to
26:53you for your team to kind of standing in
26:55front of it, delivering and then kind of
26:56finishing the product. So, good for you
26:57for that. Absolutely.
26:59Yeah, we try. Challenge there there's a
27:01lot of challenges involved in today's
27:03world, but you know, we
27:05we try to find the solution as quick as
27:07we can for the customer. That's That's
27:09our goal.
27:10If it was easy, everybody would be doing
27:11it, right? Well, they let me do it, so
27:12it must not be too difficult.
27:15Yeah, youngest guy on the team, all of a
27:16sudden just put him at the front of it.
27:17What the hell?
27:21Uh
27:22bad choices, bad choices followed by bad
27:24choices. That's all right.
27:25No, it's not all bad. It's all good,
27:27baby. It's all good. It's all good. It's
27:29all good. Love that relationship,
27:31especially between the two departments
27:33there. Like you said, you have the
27:33product support and you have the
27:35customer service side of the world
27:36working together. You guys are going to
27:37be offering a pretty steadfast and
27:39delivered product. I'm sure your
27:40customer base will appreciate that. I
27:41know as as as my side of the world
27:43there, I know my customers appreciate
27:45it. That's a good job, guys. Appreciate
27:46that.
27:47Going down the line here, I'm going to
27:48let one of you kind of mark if you want
27:49to jump into the BTA technical training.
27:51You want to talk a little bit about
27:52that, please do so. Yeah, absolutely. I
27:54mean, the BTA is is where all of our
27:57training occurs, obviously. So, various
28:00platforms. We have We have
28:03few instructors in in Texas. We have
28:06also
28:07instructors, I believe, that give
28:09courses also in Singapore now. So, we
28:11have various courses that are available.
28:14Every platform, new aircrafts, new
28:17models that we're currently in
28:19production or legacy aircrafts also, you
28:22can get the courses on there.
28:23Uh you have
28:25airframe courses.
28:27You have the avionic courses that are
28:29specific also to the each model that you
28:31can get. So, I mean, Greg, if you want
28:34to jump in, go ahead. Yeah. Yeah, I
28:36know. It's You're absolutely right,
28:37Mark. It's It's really we we have a
28:39great bunch of folks at our Bell
28:40Training Academy. They they uh
28:43from the pilot instruction
28:45clear down to I mean, you get it all
28:47there. Yep. But, uh
28:49I mean, one of the gentlemen used to
28:50work on Air Force One that's in our
28:52avionics training there. So, to tell you
28:54kind of caliber
28:55Holy smokes.
28:56kind of the kind of caliber of
28:58instructors we have there, but they're
28:59all they're all amazing and uh
29:02I think if anybody's attended a BTA
29:04course, they they know what I'm talking
29:06about. I mean,
29:07uh
29:08the facility is fantastic and it's just
29:11like us,
29:13they may have subject matter experts
29:15that may not be teaching that particular
29:16course that day, but they're right there
29:18and they'll pull them in and they'll
29:19they'll give a quick snippet on, you
29:21know, snippet on what they what's going
29:23on or what they're learning that day and
29:25it just makes all the difference to the
29:26customers.
29:28You know, it it's uh
29:30it's pretty uh it's a pretty great
29:34offering for the customers
29:36to to get their training. And and also
29:38it should be noted that if you're an
29:40organization that has, let's say that uh
29:43you know, 10 technicians engineers that
29:46need training, they'll set up they can
29:48come to you and train you at your
29:50facility as well, which is
29:53pretty cool because and and really where
29:55it benefits the customer is a lot of
29:58these organizations and let's be clear,
30:00it doesn't go unnoticed by Bell that it
30:03it is demanding to send folks through
30:05training.
30:06Uh you know, facilities like for
30:09instance, utility operators that I deal
30:11with in in my region, it's really hard
30:14for them to put anybody through instruct
30:16you know, through maintenance training
30:17in the summer during fire season. Yeah.
30:20Yeah. So, so now now look what happens
30:24in the fall. The aircraft come in out of
30:25the field. Now they're going straight
30:27into maintenance, so they're prepping
30:28for next year's fire season and they may
30:30do they may be doing complete refurbs,
30:32tear downs, you don't know. It's really
30:33hard to to get people released from your
30:37shop to go spend a week or two in Fort
30:39Worth at the BTA. So, some of my
30:42customers have capitalized on the BTA
30:44coming out to them and training all
30:46their, you know, as many as they can
30:47pull off. And they'll train for 4 or 5
30:50hours and they'll let them work in the
30:51afternoon or whatever back on their
30:53projects. And it doesn't disrupt the
30:54workflow as much for the for the
30:56operator as well. So, there's a lot of
30:58options that the BTA is willing to
31:00offer. And they'll they'll look at
31:01anything within reason. They have They
31:03have their course curriculum they have
31:04to stick to to meet the requirements for
31:07the training, but
31:08they're pretty they're pretty good. And
31:10they're like I say, they're really
31:11really good people there that
31:14are excited to teach. So, it's a good
31:16thing.
31:17Sometimes Sorry, you're working on
31:18sometimes less of a timeline there,
31:19especially if a if a machine's been on
31:21fire all summer. Now, if that same
31:22machine is a heli machine, now you got
31:25less of a window. So, I Yeah. Like good
31:28luck in trying to schedule people like
31:29that. Sorry, Mark, what were you going
31:30to say?
31:31I was going to say, I mean, the BTA is a
31:33little bit like PSEs. I mean, also Bell
31:35employees are actually customers of the
31:38BTA. I mean, every PSEs
31:40go through the BTA, CSC, same thing.
31:43They all go through the BTA to get
31:44trained. And that's also an opportunity
31:47for the PSEs and the CSCs to share with
31:50the instructors of some stuff that we we
31:52are seeing so they can actually go and
31:55and maybe modify or talk a little bit
31:57more about specific parts in their
32:00course with our customers so we can
32:02again share the information or specific
32:04stuff that we've seen. Yeah. Something
32:07something that might be unique to the
32:08region. Yeah.
32:10probably could have dealt with in
32:10another sector of the of the planet.
32:12Yeah. Yeah, I I would say to add to
32:14that, there are times where we'll be
32:16troubleshooting a system or a component
32:19and I'll reach out to the BTA. Hey, have
32:21you guys seen this? Can you go look at
32:23this in your tour down
32:25training aid to see, you know, or and
32:28they're I mean, they're super helpful.
32:29They'll they'll do everything they can
32:30to help the customer and help us. So, it
32:33and they share tools with us every once
32:35in a while. When we get in a pinch, you
32:36know, they have all the tooling, we'll
32:37have to borrow a tool every once in a
32:39while to help a customer out or
32:40whatever. We you know, we encourage
32:42customers to have their tools, but
32:44sometimes things happen, tools get broke
32:46or whatever, and it's okay, you know, we
32:48we we can help, and the BHT is right
32:50there to help. That's good.
32:51You know, until that next Mac truck or
32:54Mac tools comes around, you know, what
32:55do you call those guys? They're like
32:57like an ice cream truck, right? All I
32:58got to do is ring the bell, you see
32:59technicians running at the Snap-on or
33:01the Mac tools or whatever, you see them
33:03all dodging it, so it's yeah. Oh, yeah.
33:05Good for you guys being that helpful.
33:07So.
33:09Yeah,
33:10you know, we're grow- we're grown adults
33:11basically start running around like it's
33:13an ice cream truck because you hear the
33:14Mac tool guy, right? So. So, it's a
33:16Yeah, it's a mobile mobile toy store,
33:19you know, all your fun stuff.
33:20yeah, I know.
33:22Excellent. So, the Bell service
33:23facilities, you guys I know are like
33:24world-class and including some of your
33:26your your I know the blade repair
33:28facilities.
33:29Just kind of shine a light on that as
33:30well and like the accessibility into
33:32those if if somebody's having any type
33:34of
33:35questions or inquiries, like where where
33:37where do they call it call into? Is it
33:38to the CSEs? And then they kind of get
33:40directed to there or just kind of walk
33:42me through that?
33:44They can call either. They can call the
33:45CSEs or PSE, and we can get her
33:47connected to Yeah, okay.
33:49Connected to the facilities. Like our
33:51blade shop, you know, once again,
33:52they'll send uh
33:54they'll send technicians all over the
33:56world to do field repairs on blades.
33:57They I was just talking
34:00I was just talking to the blade shop
34:01manager uh last week. Uh we were
34:04together at at the event, and he said
34:07he's had technicians going nonstop back
34:09and forth to Latin America for the last
34:10month and a half, you know. So, I mean,
34:13they provide really
34:15really good field support, but also
34:18they're they're focused on
34:20you know, their turn time for the
34:22customer's a big issue, you know, uh
34:24aircraft out of service, so they they
34:26really have made improvements in the
34:28turn times on getting blades repaired
34:30now at the door. And to that point, it
34:32ties back to PSE and the engineering
34:34group to get a repair when they have to
34:36go outside and get expanded repairs on
34:38some of these the blades that have
34:39damage or whatever. So, it All these
34:42these different business units work
34:45together. Exactly, yeah. for the same
34:47goal.
34:48You know,
34:49supporting the customer. So,
34:51and that
34:52that pretty much goes the same for our
34:55our Bell-owned facilities like Bell
34:56Miami. Uh we'll send technicians around
34:59all the all the facilities, Bell Padi
35:01Flats, uh Prague, Singapore.
35:04You know, within the regulatory bounds,
35:06they can they can send folks out and do
35:09certain things with field support and
35:11such, you know. And we we have no
35:13problem doing that to help the customer
35:15get things going. So,
35:17pretty good pretty impressive support
35:19network. And Let's put it that way. And
35:22if I may add that, Greg, a lot of the
35:23time what will happen is that either CSC
35:26or the PSE will be contacted. If we take
35:28example of a blade, for example, and
35:31then this customer found a damage on his
35:33blade. Okay, well, is it within the
35:35maintenance manual? No, it's not. You
35:37actually have to send your blade for
35:38repair. That's where PSE and CSCs can
35:40refer our blade shop, and they we know
35:43that they have the capabilities to do
35:44it, and they have everything that's
35:46needed for to support that customer's
35:48part. So, that's really where again,
35:51like Greg was saying, it kind of ties
35:53hand in hand for the support of of the
35:55Bell products there.
35:57yeah.
35:58Awesome. Awesome. Just Like a 212 like a
36:01212 reference earlier, buddy. Robust.
36:03Yeah.
36:03Yeah. Yeah, we try. Robust. And sexy as
36:07a 429, Mark. I didn't drop you on that
36:09one, man.
36:09Sexy as a 429. Sexy as a 429.
36:13That You know what? That should be a
36:14logo on a t-shirt. I'm as sexy as a 429,
36:17baby.
36:17Yeah, I agree. Oh, there we go. Hey,
36:20there we go. That's new marketing plaque
36:22right there, right?
36:23That's It's going to be our podcast
36:25motto right there. Our logo for the
36:27podcast, right? Sexy as a 429. Rugged as
36:32rugged as a 212, but as sexy as a 429.
36:35The best of both worlds, right there.
36:37Yeah.
36:37That's
36:37I think we're onto something here. You
36:39know what? For a young guy in the
36:40organization, Greg, you're pretty smart.
36:41You're pretty smart. I'm trying. I'm
36:43trying.
36:47Brag a little bit right now because I
36:49know that's it's there's the cornerstone
36:50of success is always kind of dependent
36:52upon some of your partners as well, too.
36:53I know the CSFs and the AMCs you guys
36:56are dealing with there, too. That's
36:57that's a process, too, and kind of
36:59supporting them in addition to your
37:00internal customers as well as your
37:02external customers.
37:03Exactly. That's got to be a heck of a
37:05undertaking, as well, to kind of manage
37:07all that and manage expectations of the
37:09CSFs, too. So, really
37:13our CSF network, in my opinion, and I
37:16think is very well shared amongst the
37:18the Bell folks, is it's a backbone to a
37:21lot of our field our support to our
37:22customers in region. Yep. Uh
37:25and we have some fantastic
37:29CSF partners out there.
37:31Uh
37:32So skilled and so willing to jump in and
37:35just help the customer with any sort of
37:37issue going on, and they care. Mhm. They
37:39all They're all like cut from the same
37:41cloth. They care about the customer.
37:43They They know they They fly the Bell
37:45flag.
37:47And
37:48you know, you you go around the world
37:50and Well, I'll give you an example.
37:52Please. We get We get aircraft that are
37:54are painted up here in Mirabel and
37:56delivered to
37:58somewhere in the world, right? And some
38:00of them are flown. Some of them are
38:01flown. We had an aircraft going to
38:04Mexico last year, left here,
38:07got got part of the way there, had a had
38:10a major issue with a windshield,
38:13and they diverted to a a Bell CSF. The
38:16CSF took them right in, changed the
38:18windshield, got them back up and
38:19running, and and met their requirements
38:22to get on contract.
38:23That's a tough.
38:25Heck of a pit stop. Well, yeah. And and
38:28you know, so you
38:29face value go that's pretty cool, but
38:31think about the logistics. Think about
38:33having your facilities where you need
38:35you know where they need to be, you
38:36know.
38:37Yep. And we have facilities located like
38:39that, you know, they they're
38:41regionalized where they can help
38:43customers, you know, uh
38:46in in their region, but they they're you
38:48know, a lot of the CSFs are aren't
38:50opposed to going out and doing whatever
38:52they can for customers in the field as
38:54well. I mean, they'll send maintenance
38:56teams out. I've had guys in Hawaii. I've
38:58had them Yep. uh But they they're cut
39:00from the same cloth. I mean, I I
39:02actually I should say
39:03I started in the CSF world working on
39:05bells. I did, too.
39:07a CSF and that's where you start.
39:10Yeah. Yeah. So
39:12you know, uh uh
39:14They're they're a key The point is
39:15they're a key part to our support
39:17network. Uh Imagine when you get that
39:19call you're in Mirabel if you're a CSF
39:21uh north you know, north of the 49th
39:23parallel and it's January you know, it's
39:25cold. We need We need to send you down
39:26to Hawaii to go fix a helicopter. It's
39:27like, "Oh, no." Oh, there's please twist
39:30my rubber arm. Oh, no.
39:35We'll go if we have to. We'll go if we
39:37have to. Yeah. Why are you packing all
39:39that sunscreen? Don't worry about it.
39:41It's safety first.
39:42Absolutely. Absolutely. We won't We
39:44won't tell the wife, but we'll go.
39:47I'll have to listen to this podcast
39:48Mark. We're done for. We're done for,
39:50right? Yeah, we're done.
39:53You you you
39:54You come home with a tan in January,
39:55February when it's minus 30, minus 40,
39:57you ain't getting no love from anybody.
39:59No. No. Nope. Nope.
40:01Except the customer that you just helped
40:02out. That's about it. So
40:07Awesome. Well, I know like I said, so
40:08working with your CSFs you know, good
40:10job on calling They are the backbone.
40:11They are the backbone of what you guys
40:12kind of go through and they are kind of
40:14like you said, they're they're an
40:15extension of your of your front line
40:17support there. So, kudos to you for you
40:20guys for kind of vetting and kind of
40:21creating the CSX and you working with
40:23particular AMC's now because the engines
40:25that fly in them So, I guess you got to
40:26work hand-in-hand with that as well,
40:27too. So, there's got to be particular
40:29challenges in working with that as well.
40:30So, kudos to free you guys to do in
40:32that. Yeah, it it needs to be mentioned
40:34that it's not easy being a CSF and and
40:37maintaining that relationship with this.
40:39So, they put a lot into those holding
40:41those CSF, you know, certificates. Sure,
40:44they do. And so, when you when you're
40:45going to visit the CSFs, keep that in
40:47mind. Yeah. They invest in a lot of
40:49training. They get they they do a lot to
40:51just maintain that relationship with us
40:53at Bell. So, it yeah, that shouldn't go
40:56unnoticed. You know, they're they're
40:58they invest a ton in in our in our
41:01partnership. So, Mhm. it's good it's
41:04good stuff.
41:05Now, if you're going to if you're going
41:06to fly flag and carry a badge, you know,
41:08it's it's good thing to you know that
41:09your your facility is polished to kind
41:11of keep it up there. So, good work. Yep.
41:13Travel within the trade show side of the
41:15world. Now, this is this is the
41:15interesting part of stuff. The uh We
41:17can't call it HAI anymore. We got to
41:19call it the real cool name of Verticon.
41:21Um
41:21Verticon, yeah. You know, talk to me
41:22about some of some of the stuff that you
41:24guys kind of go through cuz listen, you
41:25guys are one of the biggest uh if not
41:28the biggest kind of uh displays at every
41:30show that I'm ever at. So, you know,
41:33let's let's talk about let's talk about
41:34Verticon and the trade shows and what do
41:36you guys have coming up and you
41:37including some you know what? Then maybe
41:39even reference some of the MNO dates cuz
41:40those are great little conferences. They
41:42are, yeah. I've always come away with
41:43those
41:44uh with a concentrated um concentrated
41:47contact amount of people that really
41:49want to be there and kind of learn what
41:51you guys are telling them. So, kudos to
41:53whoever you guys are planning with that,
41:54but just you know, kind of walk us down
41:55that a little bit.
41:58There's a lot going on, obviously. So,
42:00I've I'll let maybe Greg talk after
42:02about the booth specifically, what we do
42:04in the booth, when to support everybody
42:07that's there. But, every event that we
42:09try to do, like Verticon and and other
42:12stuff that we do. There's always a
42:14portion of it that is a presentation by
42:17the PSCs.
42:19And that's really technical updates that
42:21we do for our products. So, we always
42:23send at least two guys, one that will
42:25cover the lights, one that will cover
42:28the intermediate and then the medium
42:29aircrafts. And we discuss about new
42:32bulletins that have been released. Uh
42:34we'll discuss about obviously our
42:36support, uh any improvements that are
42:38coming, any any any new kits or whatever
42:43that could could be there, some
42:44maintenance tips sometimes. So, if
42:46you've been having trouble doing one one
42:48one thing, okay, we talk about it. So,
42:51these are always available every trade
42:53show that we do. Uh we do those. And
42:57also we are available to go at your
42:59facility, but we'll talk about that
43:01after. So, I'll let Greg maybe discuss
43:04What's happening at the booth?
43:05Sure, sure. Yeah, please. Elaborate.
43:07So, uh
43:09I you know, our role as CSEs, we we
43:11support the demo team.
43:14Uh
43:15With with these with these big like
43:17Verticon for example, we'll move we'll
43:19help move aircraft into the booth, get
43:20the booth set up, and you know, that's
43:22logistically that is probably the most
43:25stressful part of my job.
43:27Is moving aircraft at a show like that.
43:31Uh with everything that's going on
43:33around you and you're moving, you know,
43:35seven, eight, nine, 15 million dollars
43:37worth of aircraft into one you know, one
43:39little mess up and it's like, "Whoa."
43:41But, we get them all in the booth, get
43:43them all set up, and uh this last year
43:45at Verticon or this year at Verticon, we
43:47tried something new Yep. where we had we
43:50actually had a PSC CSE kiosk where you
43:54could walk up and ask us any technical
43:56question. And I manned it. I had a
43:57couple folks there. We had PSC folks
43:59there. Cool. Uh
44:01And you just you know, I mean, it was
44:04I'd like to say it was a huge success
44:06because we had cust you know,
44:08maintainers come up asking this
44:09question. We had it a big screen TV
44:12right there hooked to our laptop. We'd
44:13pull up the information right there,
44:14discuss it with them, show them what we
44:16need, email them what they needed, you
44:18know. Mhm. It was
44:20it was something we'd never done before,
44:23and it was it was fantastic, I thought,
44:26and really well received by
44:29by the customers coming by the booth,
44:31but
44:31Exactly.
44:32and we supplement the the presentations
44:35that PSC does. We'll be standing in the
44:38background, and if if customers you
44:40know, let's face it, sometimes people
44:43or depending on the personality, they
44:44may not want to ask the question in a
44:45crowd. They may not just corner you in
44:47the in the corner of the room, and while
44:48you're having a soda, they'll ask you a
44:50question, you know. So, we try to be
44:51available for them for that, too.
44:53Mhm.
44:55It's it's really
44:57it's fun, and the you know, the M&R
44:59knows we we haven't had or the excuse
45:01the M&O conferences, we haven't had the
45:03any this year. We had we had some
45:05challenges with some other things going
45:07on, so we couldn't really schedule Sure.
45:09uh
45:10any, but we're bringing them back, but
45:12one key point about the M&O conferences
45:15is that I know the folks that attend
45:16them get it, but if you haven't attended
45:18one, you need to attend the M&O
45:20conference, because this is this is
45:21where you network with the folks
45:24in your end of in your segment of the
45:26industry that really those relationships
45:29can help you down the road, too, with
45:31what you're doing on main maintenance
45:32side.
45:33Exactly.
45:34Yeah.
45:35That's that's the other key part of the
45:37of the M&O conference thing. And and the
45:39Verticon, you know, we've got APCO
45:41coming up, which is Airborne Public
45:43Safety. That's going to be in Houston.
45:44you there. We'll have two PSCs going
45:47there. There's going to be IE renewals
45:48availability there for whoever needs
45:51training or or support there. We'll be
45:53there again. Yep. That's a great
45:55concept, guys. Like to have to have a
45:57hands-on right there and then. Like
45:58don't get me wrong, you know, I've
45:59worked at
46:00a ton of Verticons and HAIs, and you're
46:03standing there and you have some of the
46:04technical people there that quality, you
46:06know, maybe my quality manager can
46:07answer the question too right away. But
46:09if you have somebody dedicated right at
46:11the help desk, that's that's that's next
46:13level. Good work.
46:14Yeah. Yeah, that was that was that was
46:16thought up by by the team and you know,
46:18we supported it fully. You know, it was
46:20it was
46:21it's it's pretty cool actually and
46:24any show that has like Verticon that has
46:26demonstration flights that are going on,
46:28there's maintenance that needs to be
46:30done on those aircraft.
46:31You know, to to maintain that demo
46:34schedule whether it's a 25 hour daily
46:36whatever. We help the demo team do that
46:38maintenance and that twofold,
46:41you know, number one, it helps unload
46:43the burden on the demo team to some
46:44degree but it also keeps us sharp on our
46:47skills for that model.
46:48Does yeah. So, we actually get some
46:50hands-on which we you know, we can't
46:52touch customers' aircraft. We can
46:54provide, you know, consultation on how
46:56to repair it and and advise but you
46:59know, legally we're we we do not touch
47:01customers' aircraft, you know. Yeah. So,
47:04so that understandable. And when you and
47:05it's like any tool when you don't use it
47:07for a while it gets maybe not as
47:10sharp as it should be. So, you need to
47:12freshen up your skills. So, we we take
47:14that opportunity when we can to work on
47:15company aircraft as a CSE. So, we get
47:17our hands dirty on occasion. Got you.
47:20And it's it's fun. The PSE's right there
47:21with us. They help us. So, it's pretty
47:23cool.
47:24That's awesome. You know, to to the you
47:27know, to the general public eye they
47:28would just think that oh, those
47:29helicopters just parked outside. It's
47:30you know, and they're there for the
47:31whole week and like you don't understand
47:32like those are live running machines
47:35that need
47:35Yeah, they are.
47:36daily looking at, right? So, it's Yeah.
47:38trying to kind of explain that to
47:40I will say one other thing that should
47:42be said about
47:43uh
47:44like the when we're doing demos at like
47:46Verticon and all that,
47:48our competition's there doing demos as
47:50well and we all help each other out with
47:52safety issues and everything and if if
47:55somebody from another competitor needs a
47:56tool and we have it, we're going to
47:58help. Yeah. You know, we want we want
48:00everybody to be successful in those
48:02shows cuz it's not about them and us,
48:05right? And they they've helped us out
48:07and just want to, you know, give them a
48:09give them the recognition that the other
48:11OEMs are stand-up. We spoke about this
48:13with a couple of guests on our show.
48:14It's it's literally, you said this
48:16earlier in the statement here earlier,
48:17guys, is that you don't know who you
48:19might call upon when in the time of need
48:20and it could be very well your
48:21competitor and they like 99.9% of the
48:24times they help.
48:25Yeah.
48:25Yeah, absolutely. Yep. Yep. It's that's
48:28the cool thing about our little
48:29helicopter industry of ours that we
48:30have. So, it's I'm I'm happy to say I'm
48:32a part of that and I've been a part of
48:33that to the point where I've kind of
48:35used it and actually supported it, too.
48:36So, it's when you have somebody that's
48:38in that's that's like in a bad pinch and
48:40they can help you out, man, that's a
48:42good person right there.
48:43Yeah. Yeah.
48:45Yep. Maybe to expand also I want to
48:47maybe touch back on the Please. MNOs, so
48:50the maintainer and operator conference.
48:52Like Greg said, I mean, this year
48:53there's there's nothing scheduled for
48:55now. So, there probably won't be any
48:58this year, but most likely next year,
49:00hopefully will be will have some.
49:01Okay. But that's another opportunity for
49:04customers to get trained and there's
49:07Bell that are there with the PSEs. You
49:09have two full days of of presentations
49:13and training that are available. We have
49:15a whole bunch of uh third party that are
49:18there for kits and stuff like that,
49:20which you can go and listen to their
49:23technical update that they have to do or
49:25a briefing that they have to do. So,
49:28again, usually we try to do like four
49:30five a year, but this year there's none,
49:33but we'll see next year. Hopefully
49:34they'll be back.
49:35Oh, I'm excited cuz
49:36please let us know when that when the
49:37calendar is released on those things.
49:39Every one of those MNOs that I've been
49:40to has been stacked with people that
49:43want to be there and stacked with a
49:45wealth of information that was given out
49:47by the presenters and like you say, the
49:48third party vendors like drive shafts
49:50and stuff, right? Like it's Drive Shaft.
49:51Absolutely. Absolutely.
49:53So,
49:55But awesome. That's awesome. Okay, good
49:56to know about the M&O's. Good to know
49:58about M&O's. Yeah. To add to that, it
50:00shows our Yeah, to add to that to Mark's
50:03comment there, it shows our relationship
50:05with our vendors and how important it is
50:06to us to have that good relationship.
50:08Gives them a chance to kind of stand
50:09side by side with you at the at the
50:11M&O's. Like you get to stand shoulder to
50:12shoulder with you guys at the M&O's.
50:13That's the best part.
50:15Yeah, it's it's awesome. We're we're
50:17nearing the end here guys, but the the
50:18general I know the history of Bell and
50:20and kind of where you guys have kind of
50:22kind of actually happy belated birthday
50:23to Bell because I think it's what
50:2589th birthday last week, right? So
50:27Yeah, last week. Yeah. So happy belated
50:30birthday to the Bell Helicopter family
50:31there and let's you know, tell us a
50:33little bit about like the past of it
50:35all.
50:36Just a general kind of Cole's Notes
50:37version, but where you know, without
50:39getting into too much of the details,
50:40but where where we going for the future
50:42boys?
50:46Loaded. How's that for the pin-out of
50:48the grenade?
50:49It's all flying saucers. Yeah, all
50:51flying saucers.
50:54I mean, for now it's not a secret like
50:56we still we're still manufacture like
50:58four aircrafts. Like we have the 505,
51:01the 407, 429 and the 412 EPX now. So but
51:06going forward everybody heard about not
51:09going to go too much into detail about
51:10the 525. Obviously hopefully will be
51:13coming soon. So
51:15that that's one that we're still working
51:17on looking at obviously paying a lot lot
51:20more attention to it.
51:22So but yeah, I think as far as future
51:25programs or
51:26future aircrafts coming in, well
51:29I'll let Greg talk about it.
51:32Having problems with the podcast
51:34recording all OF A SUDDEN.
51:38OH BOY, YEAH.
51:40WELL, you know, well, we we had a team
51:42that worked really hard on the military
51:43side to win the Valor 280 contract.
51:45Exactly. Yeah, that's a good point. And
51:47that that is that is a huge contract for
51:49Bell and we're executing and
51:53that's going to, you know, eventually
51:55down the line you will see like with
51:57everything some bleed off from there to
51:59other segments of the business, but
52:01That's our focus. 280, 525, getting it
52:04out there and improving our products
52:06that are on the line now. Exactly.
52:08They're flying every day and uh
52:10Coming up. Lots of exciting things
52:11coming up. You guys have always kind of
52:12been able to kind of churn that, you
52:14know, uh
52:15respectably to kind of always kind of be
52:17having something hyped up in your your
52:18you guys are definitely matching it. So,
52:20congratulations to you and your
52:21marketing team for doing that. So,
52:23on the marketing side of the people
52:24another one another standing ovation to
52:26the marketing people. Amen. Amen.
52:31Yeah, I did there's just a lot of lot of
52:33things exciting things happening at
52:34Bell. It happens every day like I'm sure
52:36everywhere.
52:38But we're fortunate. Yeah.
52:40I've said this a lot to we work with
52:42some really good honest people.
52:46And it's it's a good thing. It's easy to
52:49come to work every day when you know
52:50you're working with the caliber of
52:51people we get to work with every day.
52:53Yeah. So,
52:55and we're very fortunate. That's
52:56correct. What do they say? The talent of
52:58the talents of the hand is what clinches
53:00the fist, right? So,
53:01Yeah.
53:02That's right. Yeah.
53:03Awesome. Awesome. Hey, anything on that
53:05one, Mark? We're good with it? I'm good
53:07with it.
53:09Well, we got to talk about one we got to
53:11talk about one one at least kind of one
53:12little tech talk. We're going to we're
53:14going to open it. We're going to crack
53:15the egg wide open and we were talking
53:16about earlier. I think you were kind of
53:17mentioning earlier the use of contact
53:19enhancers.
53:20Yeah. Yeah. Yeah,
53:22I'll feel free to elaborate. Let's make
53:23this conversation technical.
53:25All right. So, here we go. So, uh
53:27Don't put too much.
53:33Follow follow the instructions on the
53:34package.
53:36No, the uh
53:38a lot of a lot of things so like with
53:40contact enhancers like I touched on a
53:42little bit earlier. We'll get We'll get
53:43calls where you're having uh
53:46a variety of of electrical like cast
53:50message, failure messages, or
53:51communication messages uh
53:54uh fadec issue messages, stuff like
53:56that.
53:57We We have seen in the last, I would
53:59say, correct me if I'm wrong, Mark,
54:01maybe the last year, year and a half, 2
54:03years,
54:04that uh
54:05a lot of these issues can be resolved by
54:07just cleaning the connectors, the cannon
54:09plugs, and cleaning off the excess
54:11contact enhancer. We used to promote
54:14contact enhancers to be in the cure-all
54:16for everything.
54:17Now we're paying We're We're reaping the
54:19rewards of that because uh you know, for
54:22example, someone may go in and be
54:23troubleshooting or doing routine
54:24maintenance, disconnect a cannon plug on
54:26the fadec control.
54:28They'll They'll clean it up a little
54:29bit, throw a little contact enhancer on
54:31there, put it back together.
54:33Three three months later,
54:35B shift mechanic comes in, does the same
54:37task, puts a little contact enhancer on
54:39there.
54:40Next thing you know, you got contact
54:41enhancer dripping out of the connector.
54:44Oh, boy.
54:44And it's jumping It's It's making
54:46contact path between the pins instead of
54:49just enhancing the pin contact with the
54:51socket. So, now then you get all these
54:53erroneous,
54:54uh you know, non-related electrical
54:56failures, and we we go back and just
54:58recommend, "Hey,
55:00go back, check your cannon plugs, clean
55:02them up. You know, clean them with the
55:04the appropriate cleaner, dry them out,
55:07put them back together, see if your
55:08problems go go away." Yeah.
55:10Uh there's always residual contact at he
55:13at
55:14at enhancer
55:16in those plugs, no matter how hard you
55:18dry I mean, you really have to clean
55:19them hard to
55:20to uh clean them up, you know, to get it
55:22all out of there, but uh
55:24we have seen
55:25uh
55:26like I say, it's trending more where
55:28people will
55:30you whether they do it intentionally, I
55:32don't think so, but they end up having
55:35more than enough contact enhancer on
55:36their on the connections and it leads to
55:38a lot of problems.
55:40And it's it's more the other thing that
55:42adds to this with these integrated
55:44avionics suites
55:46and the
55:47the low voltage signal that's used, it
55:50doesn't take much of a voltage
55:53uh you know, a millivolt to jump a pin
55:56will trigger some fault.
55:58So
55:59So that I mean, that's kind of the stuff
56:01we want to get into I mean, that's not
56:03kind of that is the stuff we want to get
56:04into. Hey good practices, clean those
56:06up, dry them out
56:07and plug them back in and then unplug
56:10them again and have a look at the pins.
56:11If they're wet, you still got plenty of
56:14contact enhancer in there, you're good.
56:17Don't don't do anything.
56:18You know. And maybe a little tip to add
56:21to that Greg, think about what you just
56:23done. I mean, if something shows up uh
56:26Yep. in the morning and you you've just
56:28done maintenance and you know that
56:30you've actually touched that specific
56:32connector. I mean
56:33most of the time that's where your issue
56:35will be. So just think what was done on
56:38the aircraft, what have I done on the
56:39aircraft lately that could actually
56:41cause this issue and go and check it
56:43out. So
56:44Recap your steps. Yeah. Yep, back up on
56:47your steps. Yep, back back step,
56:49backtrack and figure it yep. Yeah, good
56:52point Mark. Good point, excellent point.
56:54Awesome. Awesome. And this is the one
56:56this is this is exactly what I think
56:58we're going to kind of get into here
56:59guys. Like I said, it's super super
57:00exciting Bell Tech Talk Tech Talk
57:02platform.
57:04Oh how much will just the sale alone
57:06but having having this Tech Talk
57:08available now to our listeners here and
57:10kind of like having them tune in,
57:11putting this in your ear pods and you
57:12know, the next segment here will
57:13probably lead off with particular, you
57:15know, uh technical service data or
57:18technical data or something that we kind
57:19of walk through with you with your
57:21experience of course. Now at the end of
57:22the day if you need support from PSC
57:25product support at Bell site, fairly
57:27easy. I mean, somebody is going to it's
57:30probably going to be even faster than if
57:32you send it to me directly. So, because
57:34we have a whole bunch of people looking
57:36at those email inboxes and Since you're
57:39podcast you're you're podcast famous
57:41now, if you if you
57:42if they don't answer you right away, go
57:43go right to the go right to the service
57:44centers.
57:45Yeah, that's it.
57:47Yeah. And it's the same process. You may
57:49not know who your CSE is or that it may
57:52have changed or whatever. So, just go go
57:54to the My Bell site and
57:56look at the map there and you can you
57:58can click on your little your area and
58:00it'll pull up who you need to call if
58:01you need anything. So, There you go. At
58:03the end of the day, it's all about
58:04keeping you up and flying, right?
58:05Keeping you up and flying and
58:06supporting. It is. It is. Safety. Flying
58:10safely. So, to that note, gents, this
58:13has been an awesome podcast that we
58:15we've experienced a couple of technical
58:17hiccups. We'll get through it. A little
58:18bit of editing magic will happen.
58:20But, you guys have been you guys have
58:21been awesome guests. Spectacular guests.
58:24Thank you for the spotlight. Thank you
58:25for the initial
58:27tech talk, Bell tech talk.
58:30And I look forward to kind of really
58:31really sitting down with you guys more
58:32on this and and you know, unearthing a
58:34bunch of more topics here as we go
58:36along. So, thanks for all of that and
58:37I'll see you next week in App Scout.
58:38Yeah.
58:39Right on. Perfect. That'll be fantastic.
58:41Hey, you know, just one real thing one
58:43last thing real quick. Please, yeah.
58:45Customers if if customers have something
58:46they want us to talk about, they need to
58:48let us know. Yeah. That's right.
58:50Absolutely.
58:50That's right. Yeah. Yeah, you beat me to
58:52the punch on that one, Greg. If if we're
58:53you know, once once once we launch this
58:55thing up and running and you want to
58:57have a subject for us to kind of cover
58:59and discuss, yep, email us. Email us,
59:01please, and we'll we'll yeah, we'll
59:02we'll we'll get her up and running for
59:04you guys. That's That's about as
59:05interactive as we're going to get. I
59:06love it. Love it the fact we can kind of
59:08get to ground zero on having people, you
59:10know, direct questions and we can kind
59:11of respond to it here. We might even
59:13have a segment where there could be a
59:14leading question opening up the next
59:16show. So, that could be that could be
59:17worth that as well. Absolutely. That'd
59:19be cool. I mean, we're doing it for our
59:20customers. Yeah. So, yeah.
59:23So, to that I say, guys, awesome
59:25Vertical MRO podcast. Thanks again for
59:27being awesome guests that you are.
59:29Enjoy I guess Greg you're you're still
59:31up in Canada. Are you up in Mirabel?
59:33I'm in Mirabel, yeah. Enjoy enjoy the
59:35smoked meat delicatessen where you where
59:37and when you can. Yeah. Right? So. Yeah.
59:40Enjoy the good weather that Montreal is
59:41getting right now as well too guys and I
59:43look forward to our next talk. So.
59:45Likewise. Thank you.
59:47Gents, have yourselves an awesome day.
59:49This is Vertical MRO. Thanks so much.
59:52Thanks for listening to the Bell Tech
59:54Talk segment of Vertical MRO podcast.
59:57We want to hear from you. Have a
59:58technical topic for the team or a
1:00:00favorite technical tip, let us know. Our
1:00:02email is [email protected].
1:00:05That's t e c h t a l k @bellflight.com.
1:00:10If you're having a technical issue with
1:00:12the aircraft as always, our team is here
1:00:1424/7 at [email protected].
1:00:19If you like what you heard, subscribe
1:00:20and come back for more.

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This page contains the full transcript of Equipping Teams for MRO Success – Vertical MRO Tech Talk by Bell – Ep 1 by Vertical Helicasts!, generated from the public captions YouTube serves with the video. The transcript has 11,834 words across 1,849 segments, with the original timestamps preserved so you can click any line to jump to that moment in the embedded player.

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