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English Podcast for Easy English Conversation | Learning English Fast | Episode 01 — Transcript

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0:01[music]
0:03>> Hello everyone and welcome to
0:04EnglishPod. My name is Marco.
0:06>> My name is Catherine and we're going
0:08shopping today at EnglishPod.
0:10>> That's right. Today we are going to the
0:12store because we want to return a
0:14product. So maybe the product that we
0:17bought had some problem and we want our
0:19money back.
0:20>> That's right. So let's take a listen to
0:21today's dialogue and we'll be back in a
0:23moment to talk more about what's going
0:25on.
0:28>> Hi.
0:29I would like to return this TV.
0:32>> Sure. Do you have a receipt?
0:33>> Yeah, here you go.
0:36Actually, I also want to return this
0:38keyboard.
0:39>> Okay.
0:40May I ask what the reason for returning
0:42these products is?
0:44>> The TV flickers a lot when I'm watching
0:47a movie and at times the image is not
0:49very clear.
0:50>> I see. And what about the keyboard?
0:53>> I spilled some coffee on it and now it
0:57won't work.
0:58>> I'm sorry, ma'am, but we can only
1:00exchange or refund defective products.
1:02We cannot take responsibility for misuse
1:05or damages.
1:06>> Fine. I don't know why they make these
1:09things so delicate anyways.
1:14>> All right, we're back. So now let's take
1:15a look at some of those keywords on
1:17language takeaway.
1:20>> Language takeaway.
1:23So we've got a great bunch of words for
1:25you here today. The first three are
1:27nouns and then afterwards we've got a
1:28couple of adjectives to describe those
1:31nouns. But first up, we have the word
1:32receipt.
1:33>> That's right. So we want to return the
1:35television and the worker there asks us
1:38if we have the receipt.
1:40>> Okay, a receipt is a small piece of
1:42paper that you receive from
1:45a clerk or a server after you buy
1:47something. So if I buy a TV, I will have
1:51this small piece of paper that says that
1:52I paid $500 for the TV.
1:55>> That's right. So
1:57usually they will ask you for the
1:58receipt to see when you bought the
2:00product and if you bought the product at
2:03that store.
2:04>> That's right. So, the receipt has all
2:06sorts of information, date, time, method
2:09of payment, cost, all those things.
2:11>> Right.
2:12>> Um and it's very important if you ever
2:13want to return something. Now, later on
2:16the dialogue, the character explains why
2:19he wants to return the TV. Now, Marco,
2:21why does he want to do that?
2:23>> Well, he has a problem with the TV when
2:24he's watching a movie. Uh basically the
2:27image is not very clear. So, this is the
2:30keyword, image.
2:32>> So, image can mean a couple of different
2:33things. You might hear the word image to
2:35mean a photograph or a picture like on a
2:38on a computer.
2:39>> Mhm.
2:39>> But in this case, the image is how well
2:42you can see the images on TV, the things
2:45on TV.
2:45>> That's right. So, on TV it's like you're
2:47seeing many many images all at once or
2:50very rapidly together. So, maybe if you
2:53can't see clearly, you you say that the
2:56image is not clear on the TV.
2:59>> All right. So, if it's fuzzy like
3:01there's gray and black, the image is not
3:03clear. You can also say that, you know,
3:05I really like my new TV, the image is
3:07very clear.
3:08>> That's right. Okay, and not only are we
3:11returning a TV, but we're also returning
3:13a keyboard.
3:15>> All right, a keyboard. A key is
3:17something that you can push.
3:20Uh but a keyboard is this uh this thing
3:24that you use with your computer to type
3:26words.
3:27>> That's right. So, many of you who are
3:28using the website as we speak are using
3:31a keyboard and a mouse. So, these are
3:34probably one of the two most well-known
3:36objects when you're using a computer.
3:38>> That's right. And keyboards come in many
3:40different shapes and sizes. You can buy
3:42French keyboards and Russian keyboards.
3:45So, keyboard is the general word for
3:48this [music] tool.
3:49>> Okay. So, we are returning the keyboard
3:51and the clerk explains that we can only
3:54return it if it is defective, if the if
3:57the product is defective.
3:59>> All right, so this is one of those
4:00adjectives I talked about a minute ago.
4:02Adjectives describe things. So, my
4:05keyboard is defective or this TV is
4:08defective. That [music] means it doesn't
4:10work.
4:10>> That's right. So, we have a defective
4:12product. It's not working properly. It
4:15has some problem.
4:17And well, the guy was complaining that
4:19he didn't understand why these things,
4:22like the keyboard, are so delicate.
4:25>> All right, delicate is something you
4:27might see written on the side of a box
4:30when you receive a package. Something
4:32that is delicate breaks very easily.
4:35>> That's right. So, you have to handle
4:36with care. So, for example, glass is
4:39very delicate. It can break easily.
4:40>> All right, glass is delicate, but
4:43stones, a big rock, that's not delicate.
4:46>> That's right. All right, so that's all
4:48we have for language takeaway. Let's
4:50review everything and listen to our
4:51dialogue.
4:57>> Hi.
4:59I would like to return this TV.
5:01>> Sure. Do you have a receipt?
5:03>> Yeah, here you go.
5:05Actually, I also want to return this
5:08keyboard.
5:09>> Okay.
5:10May I ask what the reason for returning
5:12these products is?
5:14>> The TV flickers a lot when I am watching
5:16a movie and at times the image is not
5:19very clear.
5:20>> I see. And what about the keyboard?
5:23>> I spilled some coffee on it and now it
5:26won't work.
5:28>> I'm sorry, ma'am, but we can only
5:29exchange or refund defective products.
5:32We cannot take responsibility for misuse
5:34or damages.
5:36>> Fine. I don't know why they make these
5:38things so delicate anyways.
5:43>> All right, we're back. So, now let's
5:45take a look at a couple of phrases we've
5:46picked out, four to be exact, on Fluency
5:49Builder.
5:51>> Fluency Builder
5:53The first verb we have today here in
5:56Fluency Builder is the main verb in
5:58today's dialogue, to return. So, I would
6:01like to return this TV.
6:04>> Okay, so when you want to give back a
6:06product, you don't say, "I want to give
6:08back." or anything like this. You say,
6:11"I want to return this product."
6:13>> Well, it's not just giving back. It's
6:15giving back and getting your money back.
6:17>> That's right.
6:18>> So, to return means that you bring back
6:20the product and the the store will give
6:23you back your money.
6:24>> Mm, that's right. And he wanted to
6:26return the TV, as we mentioned, because
6:28the image was not very clear. But he
6:30also mentioned that the TV flickers a
6:33lot. So, what is this to flicker?
6:36>> To flicker is another verb, and flicker
6:39is something that things with light do.
6:41The light flickers, the TV flickers. It
6:43means the light comes on and off, on and
6:46off, on and off. So, dark light, dark
6:47light. It's not very steady. It's not
6:50like there's a light
6:51>> Right.
6:52>> dark. And so, this is very annoying when
6:54you're watching TV, because it goes
6:56light dark, light dark, and it's hard to
6:58see what's happening.
6:59>> Exactly. So, it's basically, just
7:01imagine someone is turning on and off
7:03the light all the time. That's the same
7:04thing that's happening with the TV. It
7:06flickers.
7:07>> Exactly. Or like when a light bulb in
7:09your lamp, when a light bulb is dying,
7:11>> Mhm.
7:12>> it flickers.
7:13>> That's right.
7:14All right, so we wanted to
7:16actually return these goods, and the
7:18clerk explained that we can exchange, or
7:22we can refund defective products.
7:25>> Okay, these are two important verbs.
7:27Exchange means to trade one thing for
7:30another.
7:31>> Right.
7:31>> So, when I go to a foreign country, I
7:34exchange money, right? I can exchange
7:36Japanese yen for American dollars.
7:39>> Right.
7:40>> But at a store, like an electronic
7:41store, I I can exchange my TV that I
7:44don't like for maybe
7:47a really good MP3 player or or something
7:50like that.
7:51>> So, that's what happens usually if
7:53maybe your TV is broken or it had some
7:56problem, you exchange it for a new one,
7:59right? So, but maybe you don't want the
8:02TV anymore. Maybe you changed your mind.
8:03So, you want to get a refund.
8:06>> So, refund, you hear this word fund has
8:08to do with money. A refund means that
8:10the store will give you all your money
8:12back. So, if I refund my TV, I give my
8:15TV to the store, the store gives me $500
8:18or whatever the money for the TV was,
8:21and I can buy anything else anywhere
8:22else.
8:23>> That's right. So, this is what happens
8:25when you get a refund, very different
8:27from exchanging the goods. And finally,
8:30the clerk explained that they cannot
8:32take responsibility for misuse or
8:34damages.
8:36>> So, remember this as a phrase. This is
8:38really important to to take
8:39responsibility.
8:41It means that if something goes wrong,
8:43you will take responsibility for it. You
8:46will handle it.
8:47>> Mhm.
8:47>> All right. So, for example,
8:50the store says that it can't take
8:52responsibility if something is broken.
8:54That means that they won't pay you back
8:56money.
8:56>> That's right. So, if you buy a TV and
8:59you accidentally get it wet or you get
9:01water inside and this is why it gets
9:02damaged, then the store cannot take
9:05responsibility for this damage.
9:08>> Or you can say the other way around. You
9:09could say if you're at the office and
9:11you make a mistake on a report,
9:13>> [music]
9:13>> you say, "Listen, boss, I'm really
9:15sorry. I take full responsibility for
9:17this mistake. You can, you know, punish
9:19me or you can make me do it again, but I
9:22take responsibility means that I say
9:24it's my fault."
9:25>> Right, you're guilty. All right, so
9:27that's all we have for fluency builder.
9:29Let's listen to our dialogue one last
9:31time and we can review everything we've
9:33just learned.
9:34>> [music]
9:39>> Hi.
9:40I would like to return this TV.
9:43>> Sure. Do you have a receipt?
9:45>> Yeah, here you go.
9:47Actually, I also want to return this
9:49keyboard.
9:50>> Okay.
9:52May I ask what the reason for returning
9:54these products is?
9:55>> The TV flickers a lot when I'm watching
9:58a movie and at times the image is not
10:00very clear.
10:02>> I see. And what about the keyboard?
10:04>> I spilled some coffee on it and now it
10:08won't work.
10:09>> I'm sorry, ma'am, but we can only
10:11exchange or refund defective products.
10:14We cannot take responsibility for misuse
10:16or damages.
10:17>> Fine. I don't know why they make these
10:20things so delicate, anyways.
10:26>> So, returning goods is a very useful
10:28thing if you maybe bought a TV at a
10:30department store or an electronic store,
10:32then you would want to return it if if
10:34you had some problems. Now, how easy or
10:37difficult is it to do? Because in theory
10:39in in the dialogue it seems like it's
10:40really easy.
10:42>> It depends on the store, of course. So,
10:44some stores uh make it easier to do
10:47this. Some stores make it harder. I can
10:49tell you in most stores if you don't
10:50have a receipt, it's probably very
10:52difficult.
10:53>> Really?
10:53>> Yes. But a a lot of stores have
10:56something else that they sell you or
10:57give you when you buy something. It's
10:59called a warranty.
11:00>> Mhm.
11:00>> And this is something that will help
11:01protect you if you take the TV home and
11:04you have a problem.
11:05>> Right.
11:06>> That means that they will come fix it or
11:07they will give you a new one without an
11:09any questions about what happened.
11:11>> Now, not only can you return goods such
11:14as TVs, electronics, or maybe clothes,
11:17but in some cases also things that you
11:19buy at the supermarket, like maybe
11:21chicken. I've heard that maybe sometimes
11:23you buy chicken and you open it up that
11:25same day and it's gone bad.
11:27>> Really? I've never had that that
11:28experience, but I I think it makes
11:30sense. It depends where you buy it, of
11:32course, but
11:32>> Right. Obviously at a supermarket and
11:34you show the receipt or maybe
11:36um milk, maybe that's gone bad sometimes
11:38or yogurt.
11:39>> Well, because they they probably
11:41shouldn't sell it if it's bad. So, if
11:42you if you tell them that they sold you
11:44bad milk, they'll give you a new one.
11:45>> Exactly.
11:46>> So, that's called a that's called an
11:48exchange. You would exchange the the bad
11:50one for the good one.
11:51>> Right. You wouldn't get your money back.
11:52>> No. Maybe maybe not. Maybe.
11:54>> All right. So, that's all the time we
11:55have for today, but this is actually a
11:57very interesting topic because it has to
11:59do a lot with customer service. So, let
12:02us know what your experience is with
12:04customer service with returning
12:05something. Is it very easy, very
12:07difficult? Maybe some stores don't even
12:09accept returns. They say, "Once you buy
12:11it, you cannot return it."
12:13>> All sales final.
12:14>> Yeah, exactly.
12:16>> So, let us know are refunds or exchanges
12:19common where you come from? And have you
12:21ever had a bad experience where you
12:22bought something and it didn't work when
12:24you got home? Let us know. Our website
12:25is englishpod.com.
12:26>> We'll see you guys there.
12:27>> Bye.
12:29>> [music]
12:36>> The English Pod audio review.
12:39Listen to the meaning, then say the
12:41vocabulary word.
12:44>> A piece of paper that proves you bought
12:46something.
12:50Receipt.
12:54Go back to the original place.
12:58Return.
13:01Control a device for computer.
13:06Keyboard.
13:10Things that a company makes or sells.
13:15Product.
13:18To move to and fro, vibrate, quiver.
13:24Flicker.
13:27To cause or allow to run or fall from a
13:29container.
13:33Spill.
13:36Give something and receive something in
13:39return.
13:42Exchange.
13:46Having a mistake or error.
13:51Defective.
13:54To get your money back.
13:59Refund.
14:02Fragile, easily damaged.
14:08Delicate.
14:10>> Let's try that faster.
14:14>> Give something and receive something in
14:16return.
14:19Exchange.
14:22To cause or allow to run or fall from a
14:25container.
14:28Spill.
14:31Fragile, easily damaged.
14:35Delicate.
14:38To move to and fro, vibrate, quiver.
14:43Flicker.
14:46Having a mistake or error.
14:50Defective.
14:53A piece of paper that proves you bought
14:55something.
14:58Receipt.
15:01Things that a company makes or sells.
15:05Product.
15:08To get your money back.
15:12Refund.
15:15Controller device for computer.
15:19Keyboard.
15:22Go back to the original place.
15:26return
15:29>> Now, say the word and hear it in a
15:31sentence.
15:33>> receipt
15:39Hello, could I please have the receipt?
15:43receipt
15:48Would you like a receipt?
15:52receipt
15:58Your receipt entitles you to a 5%
16:01discount on the purchase price.
16:05delicate
16:12Please mark any items that you do not
16:14want damaged as delicate.
16:18delicate
16:25This glass vase is very delicate, so
16:28please wrap it up.
16:31delicate
16:37I'm delicate like glass. Please don't
16:39hurt me.
16:43exchange
16:51Could I please exchange this item for
16:53another one of similar price?
16:57exchange
17:05Sorry, we don't do exchanges, only
17:07refunds.
17:10exchange
17:17Can we please exchange business cards?
17:22defective
17:29This car is defective. I want my money
17:31back.
17:34defective
17:42If you have any of our products that are
17:44defective, please return them for a full
17:46refund.
17:49defective
17:56Sorry, but your car warranty is
17:58defective. Please update it.
18:02refund
18:10My new television is broken. I want a
18:12refund.
18:15refund
18:23Sorry, but you damaged this product
18:24yourself. We can't give you a refund.
18:29refund
18:35That movie was so bad. I want a refund.

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