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English Podcast for Daily Life English | How to Speak Better at Work | Learn English Conversation — Transcript

by Leo English Podcast · 4,234 words · 722 segments · language en · Watch on YouTube

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  1. 0:05Hello and welcome back to Leo English
  2. 0:07podcast.
  3. 0:09>> Hi everyone. We're very happy you're
  4. 0:11here with us today.
  5. 0:13>> I'm Tina.
  6. 0:14>> And I'm Leo.
  7. 0:15>> On this channel, we help you speak
  8. 0:17English more naturally through easy real
  9. 0:20conversations.
  10. 0:22>> We want English to feel useful, clear,
  11. 0:25and much less stressful in daily life.
  12. 0:28>> Today, we talk about a very important
  13. 0:30topic for many adults and learners. We
  14. 0:33talk about how to speak better at work
  15. 0:35in English.
  16. 0:37>> Yes, this is a huge topic. Maybe you
  17. 0:40work in an office, a shop, a school, a
  18. 0:43restaurant, a hospital, or online. In
  19. 0:46many jobs, you need clear English every
  20. 0:49day.
  21. 0:50>> Exactly. You may need to greet
  22. 0:52co-workers, join meetings, ask
  23. 0:55questions, explain problems, share
  24. 0:57ideas, or talk to your manager.
  25. 1:00>> And sometimes you know the answer in
  26. 1:02your head, but your mouth says, "Sorry,
  27. 1:05loading."
  28. 1:06>> That happens to many people. So, today
  29. 1:09we will make work English simpler. We
  30. 1:12will teach useful phrases, easy
  31. 1:14patterns, and practical speaking habits
  32. 1:17you can use right away.
  33. 1:19>> If you enjoy our lessons, please like
  34. 1:21this video and subscribe to the channel.
  35. 1:24>> And click the little bell so you don't
  36. 1:26miss our next lesson.
  37. 1:28>> Great.
  38. 1:29>> Let's get started.
  39. 1:32Leo, how are you today?
  40. 1:34>> I'm good, but I'm a little tired.
  41. 1:37>> Why are you tired?
  42. 1:38>> I had a long Monday. I joined three
  43. 1:41meetings, answered too many messages,
  44. 1:43and drank coffee too late.
  45. 1:46>> That sounds like a very real work day.
  46. 1:49>> Yes, at one point I smiled at my
  47. 1:51computer and said, "Please stop talking
  48. 1:54to me."
  49. 1:55>> Did the computer listen?
  50. 1:57>> No, the computer is not kind.
  51. 2:00>> I'm doing well today. My morning was
  52. 2:02calm. I made tea, wrote my to-do list,
  53. 2:05and prepared for the week.
  54. 2:07>> Very Tina. Calm, organized, and ready
  55. 2:10before 9:00 a.m.
  56. 2:12>> Thank you. What did you do this weekend?
  57. 2:15>> On Saturday, I met a friend who just
  58. 2:17started a new job.
  59. 2:19>> Oh, nice. How is it going for him?
  60. 2:22>> Pretty well, but he says the hardest
  61. 2:23part is not the work, it's speaking in
  62. 2:26meetings.
  63. 2:27>> That makes sense. Many people feel that
  64. 2:29way.
  65. 2:30>> Yes, he knows the job, but when it's
  66. 2:32time to speak, he gets nervous.
  67. 2:35>> I hear that problem a lot, too.
  68. 2:37>> What about you?
  69. 2:38>> I talked to a former student last
  70. 2:40weekend. She works in an international
  71. 2:42company, and she says small talk at work
  72. 2:44is hard for her.
  73. 2:46>> Really? Not the big presentation?
  74. 2:48>> No, just everyday speaking. Things like
  75. 2:51greeting people, asking quick questions,
  76. 2:54or joining a conversation at lunch.
  77. 2:56>> Speaking of everyday work speaking, that
  78. 2:59is exactly today's topic.
  79. 3:01>> Yes, today we talk about how to speak
  80. 3:04better at work in English, step-by-step.
  81. 3:09Let's start with a basic question. What
  82. 3:12does speaking better at work really
  83. 3:14mean?
  84. 3:15>> I think it means speaking clearly,
  85. 3:17politely, and confidently in common work
  86. 3:20situations.
  87. 3:21>> Exactly. It does not mean using
  88. 3:23difficult words all the time. It means
  89. 3:26being easy to understand and knowing
  90. 3:28what to say in the right moment.
  91. 3:30>> That already makes me feel better
  92. 3:32because difficult business words scare
  93. 3:34me a little.
  94. 3:35>> Many learners think work English must
  95. 3:37sound fancy, but in real life, clear
  96. 3:40English is often better than fancy
  97. 3:42English.
  98. 3:43>> So, short and clear beats long and
  99. 3:45confusing.
  100. 3:47>> Yes, very often. Let's begin with the
  101. 3:49first part of the work day, Greetings
  102. 3:52and small talk.
  103. 3:53>> Ah, yes, the hallway English.
  104. 3:56>> Exactly. When you arrive at work, you
  105. 3:59can say, "Good morning. How's your day
  106. 4:01going? How was your weekend?" Or, "Did
  107. 4:04you have a busy morning?"
  108. 4:05>> Those are simple, but very natural.
  109. 4:08>> Yes, and these short conversations help
  110. 4:11build comfort with co-workers.
  111. 4:13>> I sometimes worry that small talk is not
  112. 4:15important.
  113. 4:16>> It is important. It builds connection.
  114. 4:19People often work better together when
  115. 4:21they feel comfortable with each other.
  116. 4:23>> That makes sense. So, if I walk into the
  117. 4:25office, I can say, "Morning. How are
  118. 4:27you?"
  119. 4:28>> Perfect. And if someone says, "I'm good,
  120. 4:31just a little busy," you can respond,
  121. 4:33"Yeah, same here." Or, "I hope the day
  122. 4:36gets easier."
  123. 4:37>> "I hope the day gets easier" sounds
  124. 4:39warm.
  125. 4:40>> Yes, it's friendly and natural.
  126. 4:42>> What if I work online and not in an
  127. 4:44office?
  128. 4:46>> The same idea works. In a video call or
  129. 4:48chat, you can say, "Good morning,
  130. 4:50everyone. Hope you're doing well." Or,
  131. 4:53"How's everyone doing today?"
  132. 4:55>> Ah, that's useful. Online work still
  133. 4:57needs human English.
  134. 4:59>> Exactly. Now, let's move to meetings,
  135. 5:02because this is where many learners feel
  136. 5:04nervous.
  137. 5:05>> Yes, meetings are where my brain
  138. 5:07sometimes leaves the building.
  139. 5:09>> That is a common feeling. Let's make
  140. 5:12meetings simple. There are a few key
  141. 5:14jobs in a meeting: Joining politely,
  142. 5:17sharing an idea, asking a question,
  143. 5:20agreeing, disagreeing, and asking for
  144. 5:23clarification.
  145. 5:25>> That sounds organized. I like
  146. 5:26categories. It makes me feel less lost.
  147. 5:29>> Good. First, joining the conversation.
  148. 5:33If you want to speak, you can say, "Can
  149. 5:35I add something?" "I'd like to share an
  150. 5:37idea." Or, "Can I say something here?"
  151. 5:40>> "Can I add something?" feels easy to
  152. 5:42remember.
  153. 5:43>> Yes, it is simple and useful. You can
  154. 5:46also say, "I just want to add one
  155. 5:48point."
  156. 5:49>> That sounds professional.
  157. 5:51>> It does. Now, if you want to ask a
  158. 5:53question in a meeting, you can say, "Can
  159. 5:56I ask a quick question? What do you mean
  160. 5:59by that? Could you explain that a little
  161. 6:01more? Or just to be clear, what is the
  162. 6:04deadline?"
  163. 6:05>> Wait, what does deadline mean exactly?
  164. 6:08>> A deadline is the final date or time
  165. 6:12when work must be finished.
  166. 6:14>> Right. So, I can say, "Just to be clear,
  167. 6:16the deadline is Friday at 5:00 p.m.,
  168. 6:19right?"
  169. 6:20>> Exactly. That is a very useful meeting
  170. 6:23sentence.
  171. 6:24>> I noticed "just to be clear" comes up a
  172. 6:26lot.
  173. 6:27>> Yes, because it helps you check
  174. 6:29understanding in a polite way.
  175. 6:31>> That's good. Sometimes I understand 80%
  176. 6:35but not the important 20%.
  177. 6:37>> Then you should ask. That is much better
  178. 6:40than staying silent and making a mistake
  179. 6:42later.
  180. 6:43>> True. Silence feels safe in the moment
  181. 6:45but dangerous later.
  182. 6:47>> Exactly. Now, let's talk about sharing
  183. 6:50opinions.
  184. 6:51>> Okay.
  185. 6:52>> You can say, "I think we should start
  186. 6:54with the smaller task. Or in my opinion,
  187. 6:58this option is better. I feel this plan
  188. 7:01is more realistic. Or maybe we can try a
  189. 7:04different approach."
  190. 7:06>> Approach means way or method, right?
  191. 7:09>> Yes, exactly. A way of doing something.
  192. 7:12>> I like "maybe we can try a different
  193. 7:14approach." It sounds polite, not too
  194. 7:16strong.
  195. 7:17>> That's why it works well. You can be
  196. 7:19clear without sounding aggressive.
  197. 7:22>> What if I agree with someone?
  198. 7:24>> Then you can say, "I agree. That makes
  199. 7:27sense. I think that's a good idea. I'm
  200. 7:30on the same page. Or I see your point."
  201. 7:33>> "I'm on the same page" is great. What
  202. 7:35does it mean exactly?
  203. 7:37>> It means you understand or agree in the
  204. 7:39same way.
  205. 7:40>> So, if my manager says, "Let's finish
  206. 7:43the client report first." I can say,
  207. 7:46"Yes, I'm on the same page."
  208. 7:48>> Exactly. What about disagreeing? That
  209. 7:51feels scary at work.
  210. 7:53>> It can feel scary, yes. But, you can
  211. 7:55disagree politely. For example, "I see
  212. 7:59your point, but I have a different
  213. 8:00view." Or, "I'm not sure that will work.
  214. 8:04That could be difficult." Or, "Maybe we
  215. 8:07should consider another option."
  216. 8:09>> That sounds much better than "No, that's
  217. 8:11wrong."
  218. 8:12>> Much better. I guess tone matters a lot
  219. 8:15at work.
  220. 8:16>> It really does. Work English often
  221. 8:18depends on soft, clear language.
  222. 8:21>> Soft, but clear.
  223. 8:23>> Exactly. Soft, but clear.
  224. 8:26>> That's an important difference.
  225. 8:28>> Another big part of speaking better at
  226. 8:30work is asking for help.
  227. 8:32>> Yes, many people are afraid to ask.
  228. 8:35>> That's true. But, asking for help
  229. 8:37clearly is a strength. You can say,
  230. 8:40"Could you help me with this? I'm not
  231. 8:42sure how to do this part. Do you have a
  232. 8:44minute?" Or, "Can you walk me through
  233. 8:47this?"
  234. 8:48>> Wait, what does walk me through this
  235. 8:50mean exactly?
  236. 8:52>> It means explain something step-by-step.
  237. 8:55>> Ah, I love that phrase. Very useful.
  238. 8:58>> Yes. For example, "Can you walk me
  239. 9:00through the new system?" Or, "Could you
  240. 9:03walk me through this report?"
  241. 9:04>> I think people need that phrase on their
  242. 9:06first week at a job.
  243. 9:08>> Definitely.
  244. 9:10Now, let's talk about giving updates
  245. 9:12because that happens all the time at
  246. 9:14work.
  247. 9:15>> Oh, yes. The classic "Where are we on
  248. 9:17this?"
  249. 9:18>> Exactly. Common update phrases are, "I'm
  250. 9:21working on it now." "I'm almost
  251. 9:23finished." "I need a little more time."
  252. 9:26"I'm waiting for feedback." "I sent it
  253. 9:28this morning." Or, "I'm still checking
  254. 9:31the numbers."
  255. 9:32>> Those phrases are gold.
  256. 9:34>> They are very practical. If your manager
  257. 9:37asks for progress, you do not need a
  258. 9:39long speech. Short, clear updates are
  259. 9:42best.
  260. 9:43>> So, I can say, "I finished the first
  261. 9:45draft, and I'm checking it now."
  262. 9:47>> Perfect.
  263. 9:48>> Or, "I'm waiting for the client's reply,
  264. 9:51so I can't move forward yet."
  265. 9:53>> Excellent. Move forward is another very
  266. 9:57common work phrase.
  267. 9:58>> That means continue to the next step.
  268. 10:01>> Yes, exactly.
  269. 10:02>> Nice. What about when I make a mistake?
  270. 10:05>> Also important. If you make a mistake,
  271. 10:08clear and honest English helps. You can
  272. 10:11say, "I'm sorry, I missed that." Or,
  273. 10:14"That was my mistake. I understand the
  274. 10:16problem. I'll fix it today." Or, "Thanks
  275. 10:19for pointing that out."
  276. 10:21>> "Thanks for pointing that out" sounds
  277. 10:22mature.
  278. 10:23>> It does. It shows you're listening, not
  279. 10:26just defending yourself.
  280. 10:28>> That is hard sometimes, honestly.
  281. 10:30>> It is hard for many people, but calm
  282. 10:32language helps. You can also say, "I see
  283. 10:35what happened." Or, "I'll be more
  284. 10:37careful next time."
  285. 10:39>> I like that. It sounds responsible.
  286. 10:41>> Exactly. Now, let's talk about speaking
  287. 10:44up, because many learners stay quiet
  288. 10:47even when they have good ideas.
  289. 10:49>> Oh, I know that feeling.
  290. 10:51>> Really?
  291. 10:52>> Yes. Sometimes I think of an idea, but I
  292. 10:55wait too long. Then the meeting moves
  293. 10:57on.
  294. 10:57>> That happens a lot. One useful habit is
  295. 11:00to prepare one or two simple phrases
  296. 11:02before a meeting. For example, "I have a
  297. 11:05small suggestion." Or, "Can I add
  298. 11:08something here?"
  299. 11:09>> So, I don't need to create the sentence
  300. 11:11and panic.
  301. 11:12>> Exactly. Preparation lowers stress.
  302. 11:15>> That makes a lot of sense.
  303. 11:17>> You can also write a few keywords before
  304. 11:19the meeting. Then, when it is time to
  305. 11:21speak, you already know your main point.
  306. 11:23>> I do that, too, actually.
  307. 11:25>> Good. What kind of notes do you write?
  308. 11:27>> Very short notes. Maybe three words,
  309. 11:30like client feedback, budget problem,
  310. 11:33Friday deadline.
  311. 11:34>> That is perfect. Short notes help you
  312. 11:36stay focused.
  313. 11:38>> What about presentations? Is speaking
  314. 11:40better at work also about presentations?
  315. 11:43>> Yes, but even simple presentation
  316. 11:45English matters. You can use phrases
  317. 11:47like, "Today I want to talk about three
  318. 11:50things. First, let's look at the
  319. 11:52problem. Next, I'll share our plan. And
  320. 11:55finally, I'll talk about the timeline."
  321. 11:58>> Timeline means the plan time for each
  322. 12:00step?
  323. 12:01>> Exactly.
  324. 12:02>> I like those structure phrases. They
  325. 12:04help the listener.
  326. 12:05>> They do. Organized speech is easier to
  327. 12:08understand.
  328. 12:09>> Very speaker one sentence.
  329. 12:11>> Thank you.
  330. 12:12>> What if I work in customer service or
  331. 12:14talk to clients a lot?
  332. 12:15>> Then polite speaking becomes even more
  333. 12:18important. Useful phrases are, "How can
  334. 12:21I help you today? Let me check that for
  335. 12:23you. I understand your concern. I'm
  336. 12:26sorry for the delay. And thank you for
  337. 12:28your patience."
  338. 12:30>> "Thank you for your patience" is such a
  339. 12:31good phrase.
  340. 12:32>> Yes, it sounds more positive than only
  341. 12:35saying sorry again and again.
  342. 12:38>> That's true. It feels calmer.
  343. 12:40>> Another key skill is clarification. If
  344. 12:43you do not understand, do not guess.
  345. 12:46>> Yes, guessing at work can become
  346. 12:48expensive.
  347. 12:49>> Exactly. You can say, "Sorry, could you
  348. 12:52repeat that? Do you mean this part? Can
  349. 12:55you give me an example?" Or, "Let me
  350. 12:57make sure I understand."
  351. 12:59>> I really like "Let me make sure I
  352. 13:01understand."
  353. 13:02>> It's a strong phrase. It sounds careful
  354. 13:04and professional.
  355. 13:06>> Professional. Wait, what does that mean
  356. 13:08in this context?
  357. 13:09>> Here, professional means appropriate,
  358. 13:13respectful, and suitable for work.
  359. 13:15>> So, professional English is not about
  360. 13:17sounding cold, it's about sounding clear
  361. 13:20and respectful.
  362. 13:21>> Exactly. That is a very important point.
  363. 13:24>> Can we talk about confidence for a
  364. 13:26minute?
  365. 13:26>> Of course.
  366. 13:27>> I think many people believe they need
  367. 13:29confidence first and then they can speak
  368. 13:31better.
  369. 13:32>> But often it works the other way. You
  370. 13:34speak a little, then confidence grows.
  371. 13:37>> That's interesting.
  372. 13:38>> Confidence often comes after action, not
  373. 13:41before action.
  374. 13:43>> So if I wait to feel fully ready, I may
  375. 13:45wait forever.
  376. 13:46>> Exactly.
  377. 13:47>> That feels very true at work.
  378. 13:49>> It is true in many parts of life. At
  379. 13:52work, small speaking wins matter. A
  380. 13:55short question, one clear update, one
  381. 13:58good comment in a meeting. Those moments
  382. 14:01build confidence slowly.
  383. 14:03>> I remember my first English meeting in
  384. 14:05an old job.
  385. 14:06>> How did it go?
  386. 14:08>> Honestly,
  387. 14:09not great.
  388. 14:10>> What happened?
  389. 14:12>> My manager asked, "Any thoughts?" I had
  390. 14:15thoughts, many thoughts, but I said,
  391. 14:18"No, I'm okay."
  392. 14:20>> Ah.
  393. 14:21>> Then after the meeting, I thought of
  394. 14:23three simple sentences I could say.
  395. 14:26>> That is such a common experience.
  396. 14:29>> Yes. After that, I made a rule. In every
  397. 14:32meeting, I would say at least one
  398. 14:34sentence.
  399. 14:35>> That is an excellent rule.
  400. 14:38>> At first, it was small. I agree with
  401. 14:40that. That makes sense. Can we check the
  402. 14:42deadline? But it helped.
  403. 14:45>> That is exactly how growth works.
  404. 14:48>> Do you have a personal example, too?
  405. 14:50>> Yes. Early in my career, I sometimes
  406. 14:53used long sentences because I wanted to
  407. 14:55sound smart.
  408. 14:57>> Really?
  409. 14:58>> Yes. But my message became less clear.
  410. 15:02Later, I learned that simple structure
  411. 15:04works better. Say the point, give one
  412. 15:07reason, and stop.
  413. 15:09>> That is such good advice.
  414. 15:11>> For example, instead of speaking for 2
  415. 15:14minutes, I now say, "I think we should
  416. 15:17change the order. The client needs this
  417. 15:19part first." Clear and direct.
  418. 15:22>> I love that.
  419. 15:24>> Work English often improves when you
  420. 15:26remove extra words.
  421. 15:28>> That's a powerful lesson. Less can be
  422. 15:31better.
  423. 15:32>> Very often, yes.
  424. 15:34>> So, if we make a simple pattern for
  425. 15:36better work speaking, what is it?
  426. 15:39>> Here's a good one. First, understand the
  427. 15:42situation. Second, choose a simple
  428. 15:45phrase. Third, say your point clearly.
  429. 15:49Fourth, ask a follow-up question if
  430. 15:51needed.
  431. 15:52>> I like that. Situation, phrase, point,
  432. 15:56follow-up.
  433. 15:58>> Exactly.
  434. 15:59>> Can we do one full example?
  435. 16:01>> Of course. Let's imagine a team meeting.
  436. 16:05>> Okay.
  437. 16:06>> Your manager says, "We need to finish
  438. 16:08this by Friday. Any questions?"
  439. 16:11>> I can say, "Yes, just to be clear, is
  440. 16:14the deadline Friday morning or Friday
  441. 16:16afternoon?"
  442. 16:18>> Perfect.
  443. 16:19>> Then, if a co-worker shares an idea, I
  444. 16:22can say, "That makes sense. I'd like to
  445. 16:24add one point."
  446. 16:26>> Excellent.
  447. 16:27>> And if I don't understand something, I
  448. 16:29can say, "Sorry, could you explain that
  449. 16:32part again?"
  450. 16:33>> Very good.
  451. 16:34>> Wow, that actually feels possible.
  452. 16:38>> It is possible. Better work English is
  453. 16:41not magic. It is practice with simple,
  454. 16:44useful patterns.
  455. 16:46>> That is a very good place to end this
  456. 16:48part.
  457. 16:50>> You know, while we were talking, we used
  458. 16:53many useful words.
  459. 16:54>> Yes, and these are words people can
  460. 16:56really use at work.
  461. 16:58>> Exactly. Let's review 10 key words and
  462. 17:01phrases from today's lesson.
  463. 17:03>> Let's do it.
  464. 17:04>> First word, professional. This means
  465. 17:07appropriate, respectful, and suitable
  466. 17:09for work.
  467. 17:10>> Oh, yes, important word.
  468. 17:12>> Exactly. For example, her tone is
  469. 17:15professional and clear. Another sentence
  470. 17:17is, "You don't need difficult words to
  471. 17:20sound professional."
  472. 17:21>> And you can also say, "I want to sound
  473. 17:23professional in meetings."
  474. 17:25>> Very good. A useful note is that
  475. 17:27professional does not mean cold. It
  476. 17:29means clear and respectful.
  477. 17:32What helps you sound more professional?
  478. 17:34>> Usually short, calm sentences help me a
  479. 17:37lot.
  480. 17:38>> Next phrase, check in. This means ask
  481. 17:41how things are going or how someone is
  482. 17:43doing.
  483. 17:44>> Right. We talked about that with
  484. 17:45co-workers.
  485. 17:46>> Exactly. For example, "I check in with
  486. 17:49my team every morning." Another sentence
  487. 17:51is, "My manager checks in with me once a
  488. 17:54week."
  489. 17:54>> And you can also say, "I send a short
  490. 17:56message just to check in."
  491. 17:58>> Perfect. A related idea is staying
  492. 18:01connected. Who do you usually check in
  493. 18:04with at work?
  494. 18:05>> Usually my teammate on shared projects.
  495. 18:08>> Next phrase, speak up. This means say
  496. 18:11your thoughts instead of staying silent.
  497. 18:13>> Important for shy people. Also for me.
  498. 18:16>> Yes. For example, "I try to speak up in
  499. 18:19meetings." Another sentence is, "She has
  500. 18:22a good idea, but she doesn't speak up."
  501. 18:24>> And you can also say, "I speak up more
  502. 18:27when I prepare first."
  503. 18:29>> Excellent. A helpful tip is to prepare
  504. 18:31one sentence before the meeting.
  505. 18:34When is it hardest for you to speak up?
  506. 18:36>> When the meeting moves very fast.
  507. 18:38>> Next phrase, on the same page. This
  508. 18:42means understanding or agreeing in the
  509. 18:44same way.
  510. 18:45>> Great phrase for work.
  511. 18:47>> Exactly. For example, "Let's make sure
  512. 18:50we're on the same page." Another
  513. 18:52sentence is, "The team is on the same
  514. 18:54page about the deadline."
  515. 18:56>> And you can also say, "I think we're on
  516. 18:58the same page now."
  517. 18:59>> Very good. This phrase is about shared
  518. 19:02understanding. When do you use it most?
  519. 19:05>> When we plan projects together.
  520. 19:07>> Next word, deadline. This means the
  521. 19:10final time something must be finished.
  522. 19:12>> Very common work word.
  523. 19:14>> Yes. For example, the deadline is Friday
  524. 19:17at 5:00 p.m. Another sentence is, I
  525. 19:20always check the deadline before I
  526. 19:22start.
  527. 19:23>> And you can also say, this deadline
  528. 19:25feels too short.
  529. 19:27>> Perfect. A useful tip is to ask for the
  530. 19:29exact time, not only the day. What do
  531. 19:32you do first when you hear a deadline?
  532. 19:35>> I write it down right away.
  533. 19:37>> Next phrase, follow up. This means ask
  534. 19:40again later or continue after the first
  535. 19:43message or meeting.
  536. 19:44>> Oh, yes. This one is everywhere at work.
  537. 19:47>> Exactly. For example, I'll follow up
  538. 19:50tomorrow. Another sentence is, she
  539. 19:52follows up after every meeting.
  540. 19:54>> And you can also say, I send a short
  541. 19:57email to follow up.
  542. 19:58>> Perfect. A related idea is stay
  543. 20:01connected. When do you usually follow
  544. 20:03up?
  545. 20:04>> When I'm waiting for an answer from a
  546. 20:06client.
  547. 20:07>> Next word, polite. This means showing
  548. 20:09respect and good manners.
  549. 20:11>> Super important in work English.
  550. 20:14>> Yes. For example, that's a polite way to
  551. 20:17disagree. Another sentence is, polite
  552. 20:20language helps difficult conversations.
  553. 20:22>> And you can also say, I try to be polite
  554. 20:25even when I feel stressed.
  555. 20:27>> Excellent. The opposite is rude. What
  556. 20:30polite phrase do you use a lot?
  557. 20:32>> Could you help me with this is one I use
  558. 20:34often.
  559. 20:35>> Next word, interrupt. This means speak
  560. 20:38while another person is still speaking.
  561. 20:41>> Ooh, dangerous word sometimes.
  562. 20:43>> Yes. For example, I don't want to
  563. 20:46interrupt, but I have a quick question.
  564. 20:48Another sentence is, he interrupts too
  565. 20:51often in meetings.
  566. 20:52>> And you can also say, sorry to
  567. 20:54interrupt, but the client is on the
  568. 20:56line.
  569. 20:57>> Perfect. A useful note is that sometimes
  570. 21:00interrupting is necessary, but tone
  571. 21:02matters. When is it okay to interrupt?
  572. 21:06>> When it's urgent or when I say it
  573. 21:08politely.
  574. 21:09>> Next word, confident. This means feeling
  575. 21:12sure enough to speak and act.
  576. 21:14>> A lot of people want this at work.
  577. 21:17>> Yes. For example, she sounds more
  578. 21:19confident now. Another sentence is,
  579. 21:22practice helps me feel confident.
  580. 21:24>> And you can also say, I'm not fully
  581. 21:26confident, but I still speak.
  582. 21:29>> That is a very healthy mindset.
  583. 21:31Confidence often grows after action.
  584. 21:34What helps your confidence most?
  585. 21:36>> Preparation helps my confidence the
  586. 21:38most.
  587. 21:39>> Last phrase, walk me through. This means
  588. 21:42explain something step by step.
  589. 21:45>> I love this phrase.
  590. 21:46>> Yes, it's very useful. For example, can
  591. 21:49you walk me through the new process?
  592. 21:52Another sentence is, my coworker walks
  593. 21:54me through the report.
  594. 21:56>> And you can also say, please walk me
  595. 21:58through this one more time.
  596. 21:59>> Perfect. A related idea is explain
  597. 22:03clearly. When do you need this phrase
  598. 22:05most?
  599. 22:06>> When I learn new software or a new task.
  600. 22:09>> Great answer. Now, let's do our quick
  601. 22:11summary list.
  602. 22:12>> Professional, appropriate and respectful
  603. 22:15for work.
  604. 22:16>> Check in, ask how things are going.
  605. 22:19>> Speak up, say your thoughts instead of
  606. 22:21staying silent.
  607. 22:23>> On the same page, understanding or
  608. 22:25agreeing in the same way.
  609. 22:27>> Deadline, the final time something must
  610. 22:30be finished.
  611. 22:31>> Follow up, continue or ask again later.
  612. 22:34>> Polite, showing respect and good
  613. 22:36manners.
  614. 22:37>> Interrupt, speak while someone else is
  615. 22:40speaking.
  616. 22:41>> Confident, feeling sure enough to speak
  617. 22:43and act.
  618. 22:44>> Walk me through, explain something step
  619. 22:47by step.
  620. 22:50Okay, that was a lot of talking about
  621. 22:52speaking better at work.
  622. 22:54>> Yes, my meeting brain is tired, but in a
  623. 22:58useful way.
  624. 22:59>> That is a good sign. Let's think about
  625. 23:01what we learned.
  626. 23:03>> Yes, please organize it for us.
  627. 23:05>> First, we learned that better work
  628. 23:07English starts with clear, simple
  629. 23:10language. We use phrases like, "Good
  630. 23:13morning. How's your day going?" and "Can
  631. 23:16I ask a quick question?"
  632. 23:17>> Then we talked about meetings. We
  633. 23:19learned useful lines like, "Can I add
  634. 23:22something?" "Just to be clear." and
  635. 23:24"Could you explain that a little more?"
  636. 23:26>> After that, we covered sharing opinions
  637. 23:29and disagreeing politely. We use phrases
  638. 23:32like, "I think we should That makes
  639. 23:35sense." and "Maybe we should consider
  640. 23:38another option."
  641. 23:39>> Then we talked about asking for help and
  642. 23:42giving updates. We learned lines like,
  643. 23:44"Could you help me with this?" "Can you
  644. 23:46walk me through this?" and "I'm still
  645. 23:48working on it."
  646. 23:49>> After that, we looked at mistakes,
  647. 23:52clarification, and confidence. We used
  648. 23:55phrases like, "That was my mistake.
  649. 23:57Thanks for pointing that out." and "Let
  650. 24:00me make sure I understand."
  651. 24:02>> Finally, we learned that strong work
  652. 24:04speaking does not need perfect English.
  653. 24:07It needs clear ideas, polite tone, and
  654. 24:10small daily practice.
  655. 24:12>> Exactly. If you can greet people, ask
  656. 24:16questions, give updates, and speak up
  657. 24:18with one simple point, you are already
  658. 24:21improving a lot.
  659. 24:22>> Yes, better work English is not one
  660. 24:25giant jump. It's many small, clear
  661. 24:28sentences.
  662. 24:29>> That is a wonderful summary.
  663. 24:33Now, we want to hear from you. This is
  664. 24:35our favorite part.
  665. 24:37>> Yes, because your answers always help
  666. 24:39other learners, too.
  667. 24:41>> Our question of the day is, "What is one
  668. 24:43English phrase you want to use more at
  669. 24:45work?" and "Why?"
  670. 24:47>> My answer is, "Just to be clear."
  671. 24:50because it helps me check details
  672. 24:52without sounding rude.
  673. 24:53>> My answer is, "Can I add something?"
  674. 24:56because it's simple and useful in
  675. 24:58meetings.
  676. 24:59>> See, we have different answers and
  677. 25:01that's okay.
  678. 25:02>> So viewers, we want to know about you.
  679. 25:05What work phrase feels most useful for
  680. 25:07your life? Maybe it is for meetings,
  681. 25:10updates, small talk, asking for help, or
  682. 25:12talking to customers.
  683. 25:14>> Please tell us in the comments.
  684. 25:16>> You can write, "One English phrase I
  685. 25:19want to use more at work is blank
  686. 25:22because blank."
  687. 25:23>> Or, "My favorite work phrase from today
  688. 25:26is blank. I can use it when blank."
  689. 25:29>> Or, "At work, I want to practice saying
  690. 25:32blank more often."
  691. 25:34>> You can keep your answers short or add a
  692. 25:36real work situation.
  693. 25:38>> Yes, it helps us make better videos and
  694. 25:41it also helps you practice writing in
  695. 25:43English.
  696. 25:44>> And your comment might help another
  697. 25:46learner at work, too.
  698. 25:47>> Very true. So join us in the comments.
  699. 25:50We'd love to read your answers.
  700. 25:52>> Thank you so much for spending time with
  701. 25:54us today.
  702. 25:55>> We're really happy you practiced English
  703. 25:57with us.
  704. 25:58>> If this lesson helps you, give this
  705. 26:00video a big thumbs up.
  706. 26:02>> Click the subscribe button and the
  707. 26:04little bell.
  708. 26:05>> That way you won't forget to join us for
  709. 26:07our next conversation.
  710. 26:08>> You are all great students and we're
  711. 26:10proud of your progress.
  712. 26:12>> Keep practicing. Remember, at work,
  713. 26:15clear English is often better than
  714. 26:17complicated English.
  715. 26:19>> Yes, one calm, useful sentence can do a
  716. 26:22lot.
  717. 26:23>> All right. Have a wonderful day,
  718. 26:25evening, and night.
  719. 26:27>> Good luck at work. Keep practicing and
  720. 26:29take care.
  721. 26:30>> Goodbye, everyone.
  722. 26:31>> Bye, everyone.

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