English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description) — Transcript

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1. 0:01[Music]
2. 0:09Good morning. Welcome to the
3. 0:10Transnational Hotel. What can I do for
4. 0:11you? Good morning. My name is Tom
5. 0:13Sanders. I have a reservation for a
6. 0:14single room for three nights. All right,
7. 0:16Mr. Sanders. Let me pull up your
8. 0:17reservation.
9. 0:20I can't seem to find a record of your
10. 0:23booking. Did you book the room directly
11. 0:25through us or do you use a hotel
12. 0:26reservation service or a travel agent?
13. 0:29Well, I booked it directly through you.
14. 0:30I've already also paid a deposit on the
15. 0:32first night. I have a a reservation
16. 0:35number if that helps. Yeah, sure. Can I
17. 0:37see that, please? Thank you.
18. 0:41Oh, I see.
19. 0:43Maybe there was a glitch with the
20. 0:44booking system. Well, we don't have any
21. 0:47more single rooms available with the
22. 0:49exception of one adjoined room, but you
23. 0:51would then be right next door to a
24. 0:52family with children, which might get
25. 0:54noisy. But that's not a problem. I can
26. 0:56upgrade you to one of our business
27. 0:58suites. They all come with jacuzzi's.
28. 1:00Well, that sounds nice. Uh, but how much
29. 1:02more is that going to cost? That would
30. 1:03of course be at no extra charge to you.
31. 1:05Oh, well, thank you. My pleasure. Uh,
32. 1:08what about the wireless internet? Oh,
33. 1:10it's really easy. This is your access
34. 1:13code and instructions on how to use it.
35. 1:15If you have any problems, feel free to
36. 1:17call the front desk. And this is a list
37. 1:20of all the hotel amenities like the gym
38. 1:22and the indoor pool. Oh, thank you very
39. 1:25much. You're welcome. Has the valet
40. 1:27already taken your car or will you be
41. 1:29needing a parking pass? Oh, I don't have
42. 1:31a car. I took a taxi direct from the
43. 1:32airport. Oh, all right. Could I have
44. 1:34some form of ID, please? And could you
45. 1:36just fill out this registration form?
46. 1:38Sure. Uh, here's my driver's license.
47. 1:41Thank you. Oh, you're from San
48. 1:42Francisco? Yes, I am all the way from
49. 1:44the West Coast. I hope you had a good
50. 1:46trip. Yes, I did. Thank you. The flight
51. 1:48was long, but it was smooth and I slept
52. 1:50almost the whole way. Oh, and is this
53. 1:52your first time in the Big Apple? Yes,
54. 1:54it is. I have a business conference to
55. 1:56attend, but I'm looking forward to
56. 1:57getting some sightseeing done as well.
57. 1:59Well, I'd be more than happy to give you
58. 2:01some sightseeing tips if you need any.
59. 2:03Thank you. All right, I've got you all
60. 2:05checked into your room. This is your
61. 2:07room key. You're in room 653.
62. 2:10Just take the elevator on the right up
63. 2:13to the sixth floor. When you get off the
64. 2:15elevator, turn right. Your room is at
65. 2:18the end of the corridor on the left hand
66. 2:20side. Just leave your suitcase here and
67. 2:21the bell boy will bring it up. Great.
68. 2:24Well, thank you very much. If you need
69. 2:25anything, please feel free to dial the
70. 2:27front desk. Enjoy your stay. Thank you.
71. 2:29You're welcome.
72. 2:32[Music]