Dr. Thomas Paulose Nechupadam - APLBED Testimonial — Transcript

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1. 0:00Hi.
2. 0:00>> Hi doctor. How are you doing?
3. 0:01>> I'm doing well.
4. 0:02>> Uh can I know your name please?
5. 0:03>> I'm [music] Dr. Thomas Nich. I'm from
6. 0:06Porcoin from Kerala. [music]
7. 0:08>> Okay. And how many years of practice
8. 0:10experience do you have?
9. 0:11>> I'm 25 years in my practice. [music]
10. 0:13I've been uh I passed out in 2000.
11. 0:16>> Okay. Great. So Dr. King, you joined the
12. 0:19program after so many years of practice
13. 0:20experience. [music]
14. 0:21Uh what was this one challenge that you
15. 0:23face in your practice that made you join
16. 0:25this uh course?
17. 0:27uh see I I am a second [music]
18. 0:29generation practitioner. So I inherited
19. 0:32the whole clinic from my dad. So uh
20. 0:35there were challenges wherein we have
21. 0:37[music] a transition wherein we had uh
22. 0:39people who were working with us for
23. 0:41quite some time. Then then [music]
24. 0:43slowly they moved out and then younger
25. 0:45generation came. There is lot of uh
26. 0:47problems with HR basically uh like uh
27. 0:50[music] uh human resource uh which had
28. 0:52to be trained and then but we used to do
29. 0:54it with because [music] we we knew how
30. 0:56it is done because I was there from the
31. 0:58inception of the clinic like uh clinic
32. 1:01is 60 years he took my clinic is 60
33. 1:04years but uh daddy when I was born I was
34. 1:07born into the clinic like
35. 1:09so [music]
36. 1:10so we knew how it has to be trained how
37. 1:13how it can be done but it was all just
38. 1:15like uh street smartness or whatever you
39. 1:18call it is not quantified at all.
40. 1:21>> So this [music] course helped us to look
41. 1:23into this as a management wherein you
42. 1:26[music] understand and then you quantify
43. 1:28stuff even finances or even uh daily
44. 1:32things like marketing and how to market.
45. 1:34[music] So although we do it but uh how
46. 1:38to look into whether [music] we are
47. 1:40doing it right that's a big question
48. 1:42that was a challenge like
49. 1:43>> correct. So are we doing it right?
50. 1:45[music] Some areas we were not doing
51. 1:47right. So we could understand what was
52. 1:48going wrong and then we could correct it
53. 1:50slowly and still it takes a long time.
54. 1:53So uh I listen to the lectures. See the
55. 1:56good thing about [music] this lectures
56. 1:58is that although it was done only once
57. 2:00like but the lectures are available so
58. 2:03we listen to it uh while I'm driving
59. 2:06while I'm listening. So we have [music]
60. 2:07kept it on this thing. for the mobile
61. 2:09hazard. So we do it regularly so that we
62. 2:12see every time you listen to it
63. 2:13something [music] we try so we go and
64. 2:15adjust it. So
65. 2:16>> that was uh something which was really a
66. 2:18[music] blessing. I even printed out all
67. 2:20the slides and kept it.
68. 2:22>> Wow. Okay. That's great doctor. So um
69. 2:24why is it now that you actually enrolled
70. 2:26in the program after so many years? Uh
71. 2:29wherein did [music] you feel that why is
72. 2:31this the right time for you to join?
73. 2:33Uh-huh. The [music] point is not that
74. 2:36why I uh joined this program. There was
75. 2:40no program at all. There was no
76. 2:42management program for design for the
77. 2:44dentist. So this is I think that's the
78. 2:46or if it was there I didn't come to know
79. 2:49about it. So I knew most of these things
80. 2:51but [music] it was not professional at
81. 2:53all. It was all basics on the it was
82. 2:55just a one day course by [music] some
83. 2:57sponsored people. See but this is more
84. 3:00structured. It had all the modules to it
85. 3:02and uh and we had a wonderful team which
86. 3:05was actually along with us because they
87. 3:07were all putting [music] their side to
88. 3:08it
89. 3:08>> right
90. 3:09>> because see I've not seen people with
91. 3:12multiple practice open [music] up and
92. 3:14say that uh uh this is how they manage
93. 3:17>> correct
94. 3:18>> whereas I used to have only single
95. 3:20[music] practice and then uh I struggle
96. 3:23I cannot even think about starting
97. 3:24another practice so they say how [music]
98. 3:27they'll tell their inputs of how they
99. 3:29manage two practice or three practice
100. 3:31So that's was I opened and they said but
101. 3:33basically why I didn't join is because I
102. 3:35didn't either there was no program
103. 3:38[music] at all or the programs which I
104. 3:40saw was not at all to the par [music] or
105. 3:43I didn't if there was something then I
106. 3:45didn't know about it.
107. 3:46>> Sure sh
108. 3:47>> for three reasons.
109. 3:48>> So uh in this 3 months what [music] was
110. 3:50this one aha moment for you in the
111. 3:52program that you remembered or you have
112. 3:55actually was very memorable for you? See
113. 3:58uh see [music]
114. 3:59we were uh getting into AI uh like
115. 4:02artificial intelligence and things like
116. 4:04that in multiple phases like from
117. 4:06pocketing [music] to so many things. All
118. 4:08right. Uh so it was like uh we it is all
119. 4:12we and it was all the inputs were given
120. 4:14by AI companies [music] and they used to
121. 4:17drag us to different things. Uh so the
122. 4:21AI thing [music] the AI classes were
123. 4:23like oh even we could do it and [music]
124. 4:26we can actually do something about it
125. 4:29and so that was one thing and the
126. 4:31[music] marketing side which I always
127. 4:33wanted uh and that uh [music] marketing
128. 4:36side was like all structured this is how
129. 4:39this is how this is how uh and the way
130. 4:43Suam had put it uh it it [music] really
131. 4:46struck the moment you know like
132. 4:48>> correct correct And I wanted you stop
133. 4:50and then we take it home.
134. 4:51>> Okay. [music]
135. 4:53>> Basically uh see uh you can ask the same
136. 4:55question.
137. 4:56>> Yeah. Yeah. So [music] um doctor what
138. 4:58was this one aha moment in the program
139. 5:00for you that actually was very memorable
140. 5:03to you or that something that you
141. 5:04remembered a lot. [music] See uh we were
142. 5:07all trying with all these AI stuff and
143. 5:10things like that but what is it
144. 5:12inspecific to dental clinics [music]
145. 5:14that was very difficult and most of
146. 5:16these were driven by companies which
147. 5:17will come and market to you we'll start
148. 5:19something with AI something do [music]
149. 5:21and it used to be
150. 5:24it was not a area where we knew at all
151. 5:27so we didn't know much about it so the
152. 5:28[music] AI classes were really good
153. 5:30because I could go and do some of these
154. 5:32things and I felt oh I also have a name
155. 5:35AI And so sec [music] one thing is that
156. 5:37second thing is uh we tried a lot of
157. 5:40stuff in marketing and but it was all uh
158. 5:44inherent [music]
159. 5:45uh one of our street smartness as as I
160. 5:47told earlier. So uh but how to market it
161. 5:51to reach the right audience and how to
162. 5:54[music] make it structured even to
163. 5:56replicate it. See I was I am the
164. 5:58dentist. See it's like uh doing all the
165. 6:02things by [music] yourself.
166. 6:05See if you [music]
167. 6:07actually uh was lacking wherein I
168. 6:10couldn't actually tell [music] why you
169. 6:12do this that was not there. So always
170. 6:14quantifying things and understanding
171. 6:17what is behind the science behind
172. 6:19[music] it. We could actually fine-tune
173. 6:22all these things. So that is something
174. 6:24absolutely wonderful. So I was telling
175. 6:26[music] all my friends also why you are
176. 6:28going to hydraat. So I was telling see
177. 6:31see although you may not do everything
178. 6:33differently but you'll do things
179. 6:35differently that matters [music]
180. 6:36>> correct
181. 6:37>> so that is something absolutely
182. 6:39fantastic
183. 6:40>> was there any module for you which was
184. 6:42an eyeopener or rather you [music]
185. 6:45learned a lot from it maybe
186. 6:47>> see I don't have one module which did so
187. 6:50I [music] almost every module I tried
188. 6:52doing some of the modules I I couldn't
189. 6:54get it at all [music] but uh most of
190. 6:57them I tried to do then I go and and
191. 7:00really listen to the [music] whole thing
192. 7:01to understand how I can benefit from
193. 7:04that module. So [music] I have not
194. 7:06stopped it. I I think I it will take
195. 7:08another 3 or 4 months for me to actually
196. 7:10grab the whole thing out.
197. 7:12>> So uh and I'm not trying to do it on a
198. 7:14daily basis because I'm not full-time
199. 7:16into that. But uh I at least spend two
200. 7:18to three hours every [music] weekend uh
201. 7:21sitting on it and
202. 7:23>> understanding more about it. Then I have
203. 7:25put a [music] full file of all the
204. 7:26slides there. So that instead of reading
205. 7:29some marketing [music]
206. 7:30the same but I started reading all these
207. 7:33slides and this pre-ereads [music] there
208. 7:34are so many things which I have taken I
209. 7:36print out.
210. 7:37>> Correct.
211. 7:37>> So all these things I I cherish to read
212. 7:40and understand a little bit. So that's
213. 7:41how I've done it. So [music] it's not
214. 7:43one module or two modules which have
215. 7:46>> right right.
216. 7:47>> Most of the modules we have tried.
217. 7:48[music]
218. 7:49Some of them went really bad then I had
219. 7:51to listen the whole lecture and then
220. 7:53when did it [music] now I am asking some
221. 7:56of my staff also to do some of those
222. 7:59>> so that you can understand a little more
223. 8:01uh so that when I [music] say to them
224. 8:03they should also understand why I tell
225. 8:05that no
226. 8:06>> correct definitely [music] definitely as
227. 8:08a part of human resources you mentioned
228. 8:10right so Dr. How about the faculty that
229. 8:12that was a part of the program? Do you
230. 8:14think they were very well versed or they
231. 8:16actually were beneficial to you or
232. 8:17rather the eyes be learning as [music]
233. 8:19well?
234. 8:19>> See uh the faculty was absolutely good
235. 8:22in their uh area of expertise. [music]
236. 8:25Uh some of the things which I wanted was
237. 8:28a little more tailor made for the
238. 8:30dentist because they were also caught
239. 8:31off guard say like I think this is the
240. 8:33second time they are doing it. Correct.
241. 8:35So I think uh the faculty needs to
242. 8:38understand [music] the dental side a
243. 8:40little more. So that it will be much
244. 8:41more beneficial to us otherwise they
245. 8:43were all good in their [music] sphere of
246. 8:46uh understanding and they just saying as
247. 8:48we interacted more and more [music] they
248. 8:51had the knowledge but uh I think some of
249. 8:53the faculties need to little more fine
250. 8:55tune [music] on the brush up on the
251. 8:57industry how it works so that we can get
252. 9:00even more from them but uh but [music]
253. 9:03see and done it's in one hour of uh
254. 9:06their lecture how much more can we get
255. 9:09it [music] so that way when you look at
256. 9:11it every faculty uh contribute a lot to
257. 9:14our all all this uh [music] journey but
258. 9:17uh if you ask me I say so that is one
259. 9:21thing I wanted to tell was [music]
260. 9:22little more was well wellversed with the
261. 9:25uh the whole system of dentistry [music]
262. 9:27would have given much more easier see
263. 9:30they were also finding it very difficult
264. 9:32to explain how it works there
265. 9:34>> right [music]
266. 9:34>> I think understanding more about the
267. 9:36clinical side of practice would have so
268. 9:38that was experience.
269. 9:40>> [music]
270. 9:41>> So as you know doctor that the uh
271. 9:43faculty is actually distributed into uh
272. 9:46dentists as well as the management
273. 9:48faculties from ISB right [music] so I'm
274. 9:50assuming this was towards some ISB
275. 9:51faculty or who teach management aspect
276. 9:53>> they were all very good they were
277. 9:54international [music] faculty they were
278. 9:56people and they were so humbled so that
279. 9:58they could they they tried to made make
280. 10:01us understand but
281. 10:02>> [music]
282. 10:02>> uh but it would have been a little more
283. 10:05uh see when you design a program I would
284. 10:07have suggested [music] that a little
285. 10:09more insights to them would have they
286. 10:11would have actually tailor made the
287. 10:13whole program for us so that it will be
288. 10:15much more easier [music] for us to uh
289. 10:17get the correct
290. 10:18>> real juice out of it you know right
291. 10:20>> so uh so that is one thing which I had
292. 10:23to suggest but otherwise [music] the
293. 10:24faculties were very open they they
294. 10:26started telling you see when we asked
295. 10:28silly questions you know they tried to
296. 10:30explain they sat down they even [music]
297. 10:32extended the hours of uh the lecture and
298. 10:35then they tried to tell [music] us how
299. 10:37it can be done and things so the faculty
300. 10:40were absolutely fantastic but [music]
301. 10:42this is one thing I felt as a clerician
302. 10:44see we always try when we [music] sit
303. 10:46down for 1 hour we want to take out
304. 10:48something out of it now we are working
305. 10:50on it get more about it because it is
306. 10:53available uh [music] after see some of
307. 10:56these things what they said
308. 10:59it it went over our mind because we were
309. 11:01never taught any [music] basics about it
310. 11:03so
311. 11:04>> correct
312. 11:04>> when they say advanced stuff yeah
313. 11:06>> right right definitely to understood
314. 11:10So here um now that you have been a part
315. 11:13of the program for such a long time
316. 11:15>> [music]
317. 11:15>> um do you think that the uh time and
318. 11:18energy that you put in the program was
319. 11:20valuable to you? H [music]
320. 11:22it was all valuable. See each and see
321. 11:26that's what I told each and every
322. 11:27lecture contributed to my points but now
323. 11:30I am trying to [music] listen and
324. 11:33relearn and unlearn some things that we
325. 11:35were doing and readapt it so that we can
326. 11:39fine-tune to get a little more [music]
327. 11:40basically like sharpening the blade to
328. 11:42do it much better. So that is something
329. 11:44which is and uh see today I have taken a
330. 11:48leave from the clinic and come the
331. 11:50[music]
332. 11:50whole point is the patients are also
333. 11:52excited. Oh doctor very good well done.
334. 11:54So see that [music] is see I have put
335. 11:55there on my board that I am visiting
336. 11:58Indian school [music] of business for
337. 12:01program and they are like oh wow that's
338. 12:04really nice [music] doctor. So see
339. 12:07everybody wants you to learn. So this
340. 12:09has been a great learning for us.
341. 12:10[music] That's something absolutely
342. 12:12wonderful. So um the the amount of fees
343. 12:14that you paid did you get the value back
344. 12:16in terms of [music] knowledge or rather
345. 12:18um exposure or even the future prospects
346. 12:21[music]
347. 12:22or growth as well?
348. 12:23>> See the amount of money you paid for a
349. 12:26program like this is see if you can
350. 12:28implement [music] it
351. 12:30>> you'll get back in one or two months
352. 12:31that's it
353. 12:32>> before the program you have
354. 12:33>> before the program.
355. 12:34>> Okay. [music]
356. 12:35See the whole point is not by listening
357. 12:37to it not by uh the saying you listen to
358. 12:40it then you turn over it you you
359. 12:43actually [music] cut you on it and then
360. 12:45you start implementing it do the
361. 12:47mistakes implement it into your practice
362. 12:49[music] then you get the money back so
363. 12:52it's not about learning the whole thing
364. 12:53it's all about implementing the whole
365. 12:55thing into it we have learned so many
366. 12:57things but we have not implemented it so
367. 12:59correct management is [music] something
368. 13:01which we never been taught so
369. 13:03>> this program was not only an eye opener,
370. 13:06it's like [music] Pandora's box for us.
371. 13:08It's like
372. 13:09>> it will do good in the long term you
373. 13:11know and uh the money is see if to get a
374. 13:15[music] lecture of these such uh high
375. 13:18value persons
376. 13:20>> money is very [music] low.
377. 13:21>> Amazing.
378. 13:22>> If you go to international lecture it's
379. 13:24much much much
380. 13:26>> right definitely definitely doctor. So
381. 13:28here a lot of uh [music]
382. 13:30senior dentists are not doing great in
383. 13:32their their practice of facing a lot of
384. 13:34challenges just like all the other
385. 13:35participants on you. [music] What is it
386. 13:37one thing that you would want to tell
387. 13:39them that you think could Yeah.
388. 13:43>> No no we start with that one. No see it
389. 13:45is not uh [music] that uh they don't
390. 13:49value it. They have not heard about it.
391. 13:51So I think you need to do a basic
392. 13:53program and then do the advanced program
393. 13:54like what we did. actually [music] you
394. 13:56should actually start getting a small
395. 13:58basic program so that they understand
396. 14:00what it is. See I had the opportunity to
397. 14:02listen it from some of the leaders when
398. 14:04it comes to business uh through chamber
399. 14:06of commerces which I have been part of
400. 14:08and we had paid for a [music] one day
401. 14:10lecture we used to pay one lakh rupees
402. 14:12for that so when you consider this
403. 14:14months of learning and then that's
404. 14:16totally different so [music] uh the
405. 14:18value for money is there but the only
406. 14:19thing is as dentist we don't look into
407. 14:22management that much because uh oh we
408. 14:24had one practice we have enough money uh
409. 14:26we have social circles [music] and
410. 14:28that's how we manage uh But to move out
411. 14:31from that circle of [music] uh this
412. 14:33thing, I think we need to understand
413. 14:35more of management, how to grow, how to
414. 14:38elaborate [music]
415. 14:39uh and how to actually get more from our
416. 14:42patients and get more to the patients
417. 14:44also.
418. 14:45>> That is the goal of [music] our
419. 14:47everyday. So we need to evolve more and
420. 14:49the new gen definitely will join. I
421. 14:52don't think the old ones like me will uh
422. 14:56come and join that way. But if you see
423. 14:58somebody's you know practice evolving
424. 15:01then they all will come. So definitely
425. 15:02it's all like that. [music] So uh
426. 15:05>> so it is very difficult to percolate the
427. 15:07whole idea of management into it because
428. 15:09we never had it. [music]
429. 15:10>> Correct.
430. 15:11>> Or you have a basic course then you put
431. 15:13an advanced course then you should start
432. 15:15an MBA on this. I think
433. 15:18>> for sure.
434. 15:19>> Lastly is there something from the
435. 15:21program that you have taken away and
436. 15:22already implemented in [music] your
437. 15:23practice which has given you results? Ah
438. 15:27see I have a channel YouTube channel and
439. 15:29we used to
440. 15:30>> what is it called doctor?
441. 15:31>> It's called as pal doctor in mallayalam
442. 15:33there is one called save the truth also.
443. 15:36>> [music]
444. 15:36>> Okay.
445. 15:36>> And uh see we I every day uh every day I
446. 15:40put one video or there. So but now what
447. 15:42we have done is we have structured
448. 15:43[music] it and we know what is the cash,
449. 15:46what's the dogs and things like that and
450. 15:48then we we tailor make each and then we
451. 15:51divided it and then now we are giving
452. 15:53much more importance [music] how we do
453. 15:55it. So all those things have changed and
454. 15:58now people are looking I never used to
455. 16:00prepare before doing a video but now I
456. 16:03know how to prepare and then we all got
457. 16:05it. So [music] things like that have
458. 16:07been uh put on and the changes have been
459. 16:10seen slowly onto the stage. So now the
460. 16:12staff [music] is asking why you are
461. 16:13doing this why you are doing that slowly
462. 16:16it is evolving. uh it's been uh 3 or 4
463. 16:19months which we have been slowly
464. 16:21implementing it and it has its own downs
465. 16:24because it's something new which is
466. 16:26coming and [music] and then we learn
467. 16:28from the mistakes and then once again we
468. 16:30implement it in a much better way and
469. 16:32then we have improved much more we have
470. 16:35uh we have become more consistent
471. 16:37otherwise one one will get in the other
472. 16:40one will go like that
473. 16:41>> correct correct
474. 16:42>> consistent consistency will come
475. 16:45>> correct
476. 16:46thank Thank you so much. It was very
477. 16:47very helpful.
478. 16:48>> Thank you. Thank [music] you. It was
479. 16:49fantastic and being in ISB is one of our
480. 16:53dreams like being in a business school
481. 16:54because we are in a dental school.
482. 16:57>> Right. Right. Definitely. I hope you are
483. 16:58enjoying it now.
484. 16:59>> After 35 years studying is another
485. 17:01>> definitely right doctor.
486. 17:04>> Thank you.
487. 17:04>> Thank you very much. Thank you for
488. 17:05inviting us into the gold collar and ISB
489. 17:08program and I'll be part of it and and
490. 17:10I'm happy to be the alumni of ISB now
491. 17:13>> for sure doctor. Thank you so much.
492. 17:16>> [music]