Dr. Lipee Priyadarshini - APLBED Testimonial — Transcript

Full transcript

1. 0:00Hello doctor. How are you today's?
2. 0:01>> I'm good thank you.
3. 0:02>> Uh can I know your name please?
4. 0:04>> I'm Lipi Priyadi.
5. 0:06>> Okay.
6. 0:06>> I come from Chennai.
7. 0:07>> Wow. Okay. Uh so how many years of
8. 0:09practice experience do you have doctor?
9. 0:11>> Um we've been practicing for say around
10. 0:1325 years.
11. 0:15>> Okay. Wow. That's great. So um doctor
12. 0:18what challenges are you facing in your
13. 0:20uh practice that you made you join this
14. 0:22program?
15. 0:24>> Uh I think the biggest challenge for me
16. 0:26was um patient retention. uh despite
17. 0:30being emotionally connected to most of
18. 0:32them, we found that there is somewhere
19. 0:35there is a line where uh patients don't
20. 0:37tend to come back or they come back
21. 0:40after a very long time. So uh that was
22. 0:43one main thing for me. Uh second thing I
23. 0:45also found that uh we are not social
24. 0:48media active at all because the original
25. 0:51rule was you know not to have uh ethics
26. 0:53was not to publicize [music] your
27. 0:55practice. Well that's not the case
28. 0:57today. So, so we thought okay the only
29. 1:00way to learn that is to learn it [music]
30. 1:01through a business point of view. So
31. 1:03when Dr. Shiram came to me he's my
32. 1:06classmate so [music] from college. So
33. 1:08when he came to me about this program
34. 1:10first I was not sure but then as he told
35. 1:13me about the [music] program I felt this
36. 1:14is it this is going to open my mind.
37. 1:16>> Right.
38. 1:17>> Yeah.
39. 1:17>> But why do you think this is the right
40. 1:18time to do such [music] a thing?
41. 1:21>> Because this is the first time I heard
42. 1:22of a program like this. Till now um I
43. 1:26have not [music] heard uh of uh business
44. 1:28management programs. I knew about the
45. 1:31Indian school of business but I didn't
46. 1:33know that programs like this existed.
47. 1:35[music] I have seen books but never knew
48. 1:37it as a program. So
49. 1:40>> yeah absolutely.
50. 1:41>> So Dr. King, you have been a part of the
51. 1:43program for 3 months now. What was this
52. 1:46one aha moment for you which was very
53. 1:48memorable or which you remember now?
54. 1:52Um there are a couple uh one was when uh
55. 1:57we were introduced to AI.
56. 2:00I didn't know that AI could [music] be
57. 2:02so deeply used in dentistry. That was
58. 2:05absolutely an aha moment. [music] The
59. 2:08second was the last talk by Dr. Shiram
60. 2:10where he spoke about activity based
61. 2:12[music] costing. Didn't realize that uh
62. 2:16you know that we could further break
63. 2:18down our costing. [music] So and I I
64. 2:21would rather say that every class had
65. 2:23one small aha moment but these two
66. 2:24really stood out for me.
67. 2:26>> Okay, that's amazing. So uh one what was
68. 2:29this one module which actually you
69. 2:31benefited a lot from? [music]
70. 2:33>> Um
71. 2:34>> maybe more of an eye openener for you.
72. 2:38>> Uh that was [music] uh
73. 2:40uh the uh what do you call that? Um
74. 2:46I would still say [music] the activity
75. 2:47based casting was one of them. It opened
76. 2:49a lot and uh also the strategizing to
77. 2:54[music] get the patients back you know
78. 2:56making it the practice patiententric
79. 2:58these are the two things the first and
80. 3:00the last modules really hit
81. 3:01>> right
82. 3:02>> take that note yeah [music]
83. 3:03>> amazing doctor so when you talk about
84. 3:05the faculties now um talking about the
85. 3:08entire faculties coming from different
86. 3:10backgrounds uh cons you have so many
87. 3:12years of practice experience do you
88. 3:13think that they were very well versed or
89. 3:15they were someone who could actually
90. 3:16guide you or whatever they actually
91. 3:18taught that was very beneficial. [music]
92. 3:21>> Yes. Uh everyone I mean in the faculty
93. 3:25there were only about I think four
94. 3:26dentists. We still [music] have to hear
95. 3:28one uh tomorrow. But uh apart from
96. 3:32dentistry what they spoke [music] of
97. 3:34like financial uh adjustments,
98. 3:37budgeting, talking about patient
99. 3:39centricity, all those were from the
100. 3:41doctors. [music] But when it comes to
101. 3:43the others like talking about AI,
102. 3:45talking about inventory management,
103. 3:47[music] budgeting,
104. 3:49it was on the spot like it doesn't have
105. 3:51to be totally dental based but it has to
106. 3:54be like on a [music] business uh module
107. 3:56and it was on spot. So that it it will
108. 3:59take us [music] time to grasp the whole
109. 4:01thing because we haven't thought in that
110. 4:02angle but uh they have they put it very
111. 4:06simplified. [music] So for us to figure
112. 4:08out how to accept it into our practice
113. 4:10will be great. Yeah.
114. 4:12>> Okay. So um now when we talk about the
115. 4:14program considering you've been a part
116. 4:16of it for 3 months [music] now um so do
117. 4:19you think the time money and energy you
118. 4:22have spent in this [music] was valuable
119. 4:23to you?
120. 4:25>> Yes it was. I I actually wish the
121. 4:28classes were a little more
122. 4:29>> okay
123. 4:30>> so that [music] uh a little more uh
124. 4:32simplified a little more understanding
125. 4:34of a certain topics. Um but that I think
126. 4:37will [music] come with practice.
127. 4:39So just like um what you would say small
128. 4:43steps you take to [music] for each
129. 4:45module you take small steps to
130. 4:47understand it and break it up we'll get
131. 4:49there. [music]
132. 4:50>> Fair.
133. 4:50>> Yeah. But surely I felt that maybe a
134. 4:52couple of classes more but um I'm sure
135. 4:55this was also adequate.
136. 4:57>> Okay.
137. 4:57>> So uh Dr. the amount of fees that you
138. 5:00paid, do you think that you got a value
139. 5:02back in terms of knowledge, the growth
140. 5:04or even [music]
141. 5:05uh let's just say uh future
142. 5:07opportunities?
143. 5:09>> Yes, of [music] course. Um
144. 5:12I because I have known courses to be
145. 5:14even more [music] costlier and for 3
146. 5:17months and paying the amount we were
147. 5:19asked to pay has been absolutely [music]
148. 5:21on spot. It's been good.
149. 5:23>> Okay.
150. 5:23>> I think it's been fine. So has there
151. 5:25been anything that you learned in the
152. 5:27program so far [music] that you have
153. 5:29implemented in your practice and
154. 5:30>> already
155. 5:32so like I said the activity based
156. 5:35costing [music] has already started
157. 5:37budgeting has started inventory
158. 5:39management actually we were doing it
159. 5:42from the beginning but I had I could
160. 5:43rectify small details from it [music]
161. 5:46that worked. AI not yet but um um we are
162. 5:52looking into the social platforms we are
163. 5:54trying to evaluate that and explore into
164. 5:57it. [music] So yeah, different
165. 5:58strategies have started from small small
166. 6:01steps have started already. Yeah.
167. 6:03>> So have you told everyone in your circle
168. 6:05that you're doing this program?
169. 6:06>> Not yet. Actually I want to do it
170. 6:08[music] after I get my this thing. Why?
171. 6:11I do not know but I thought okay I want
172. 6:13to I am getting [music] I have told a
173. 6:15few friends but uh I felt that coming
174. 6:18here seeing this place and with with
175. 6:22[music]
176. 6:23uh the validiction that we get you know
177. 6:25you show it and then they know that yeah
178. 6:27[music] okay fine it means something.
179. 6:30>> Has anyone in your circle gotten to know
180. 6:32that you are doing such a program in
181. 6:34spite of you telling them like had they
182. 6:35noticed any change in you maybe?
183. 6:37>> Uh
184. 6:38>> any of your staff members? [music]
185. 6:40>> Yes. Yes. My clinical assistant and my
186. 6:42husband have seen that I'm bossing
187. 6:44around more, micromanaging more, okay,
188. 6:47>> getting things changed [music]
189. 6:49at u all levels at all levels. Yeah.
190. 6:52>> Wow, that's amazing. Dr. So [music]
191. 6:54there are so many senior dentists out
192. 6:56there who are actually struggling or
193. 6:58facing challenges in the practice. Is
194. 6:59there something that you'd want to tell
195. 7:01them or maybe towards the program as
196. 7:04well that how [music] can it be
197. 7:06beneficial to them? someone who is on a
198. 7:08a skeptical note that whether this will
199. 7:10be beneficial to them or not.
200. 7:12>> [music]
201. 7:12>> Frankly telling you from where I come
202. 7:14even I thought I was I was quite
203. 7:15skeptical but once you join the program
204. 7:18you realize that [music] uh
205. 7:21it is dentistry we all know but we do
206. 7:24not know how to [music]
207. 7:26manage the clinic from the base level
208. 7:28upwards [music] every level and that
209. 7:32this program has really opened your eyes
210. 7:33to so I'm sure that uh joining this
211. 7:37program will open eyes [music] to those
212. 7:39things which we have as dentists been
213. 7:41only clinically very efficient [music]
214. 7:44but managerial no so it opens that box
215. 7:48for us as well so I'm sure it will help
216. 7:50many dentists they should just have the
217. 7:53open mind to believe that they [music]
218. 7:54can do better yeah
219. 7:56>> right so would you have done such a
220. 7:58thing maybe 20 years before
221. 8:01>> 20 years before yes if this program was
222. 8:03there yes I would have [music] I would
223. 8:05have
224. 8:05>> and you feel that there's still some
225. 8:07modules that you would want to do after
226. 8:08the program
227. 8:09>> after the program as well yeah something
228. 8:11comes up. [music] It is nice to, you
229. 8:13know, go and scratch out the surface to
230. 8:16see what really is lying underneath.