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Deming — Transcript

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0:02hello we're back so now we're going to
0:04learn some more about Deming he's a
0:06crazy guy he had all sorts of really
0:09neat things that he did and changed a
0:12lot of management styles as we've
0:13already seen I mean it's it's pretty
0:16interesting um Demming was a
0:19statistician he did
0:23statistics and Demming is actually one
0:25of the reasons the United States won
0:27World War II
0:30yeah he actually won got got the medals
0:32and stuff for helping us win World War
0:35II and he did it through
0:37statistics so at the beginning of World
0:40War II it took about 10 hours of
0:42Maintenance to fly an airplane for one
0:44hour so 10 man hours for every hour of
0:48flight and when a part would break down
0:51they would just replace the part well
0:52Deming says that's not a good idea let's
0:55keep track of what parts break and then
0:59read designed those parts instead of
1:01keeping keeping bad stuff go through to
1:04redesign the parts and he they did at
1:08the end of World War II it took two
1:10hours of labor for one hour of flight in
1:13Germany and Japan it still took 10 is
1:17this an advantage during war yeah it's a
1:20great Advantage so when they would build
1:22F he would look at factories and look at
1:23the capacities of factories so let's say
1:26they have an airplane Factory that
1:27builds one airplane a day
1:30if they needed three airplanes a day
1:32they would just build two more factories
1:34Demi says no no no no no that's a bad
1:36idea let's break up the assembly line
1:39and look at the capacity of each section
1:42of the assembly line and then the what
1:45the the sections of the assembly line
1:48that are slower let's just double those
1:50up or triple those up so if let's say
1:54one section can make three planes a day
1:56another section can only make one three
1:59and two
2:00he just says well let's look at that
2:02choke point let's look at that one spot
2:03that only make one and let's add two
2:06extra sections on there think about how
2:09big of an advantage this is during a war
2:12and at the end of the
2:13war they said Mr Demi your ideas are
2:16great but we're not at War any longer so
2:19we don't need you he goes no no
2:21employees don't make mistakes all
2:23mistakes are caused by poor management
2:24poor job design they no no no no no
2:26that's only during a war we're not at a
2:28war go away and so he went away and he
2:32went to
2:33Japan now the stuff coming out of Japan
2:36in the 50s was
2:39junk trash right here's our junk trash
2:43cheap Japanese trash right but also the
2:48word junk is kind of interesting the
2:52word junk what does the word junk junk
2:54means trash but it also is the the word
2:57to describe these beautiful boats that
3:00they had in Japan was beautiful Japanese
3:03junk boats not trash boats junk boats
3:06but that was the name in other words the
3:09stuff coming out of out of Japan was so
3:12low
3:14quality that they're saying that that
3:16that the Japanese stuff is trash it's
3:20kind of like if they said hey um it's a
3:22bald eagle and it's garbage not go so
3:27what's that oh that's a bald eagle it's
3:29a car
3:30wow that's a pretty big insult isn't it
3:33so that's where the word junk came from
3:35Wow W now let's be fair though Japan
3:39what did Japan look like after World War
3:41II yeah it wasn't a happy place to be
3:45right but the stuff coming out of Japan
3:46was junk the
3:491960s cheap Japanese junk trash you did
3:54not want Japanese
3:55products
3:581970s started getting better started
4:01getting a lot better right now it's it's
4:03as good as anybody else is right then
4:06the
4:0680s pow right the stuff coming out of
4:10Japan was world class nobody could touch
4:13the quality of stuff coming out of Japan
4:16they were so far above and beyond what
4:19everybody else was uh it just was world
4:21class and then so the company said hey
4:23Mr
4:25Deming come on back Japanese are killing
4:28us come on back and show us how to fix
4:31our stuff so he says
4:35okay right so he went to a company
4:38called Delta Delta remember our buddies
4:42Delta yeah yeah and so Delta exact said
4:45okay Mr Deming tell us about how this
4:48works and he says it's real simple
4:50employees don't make mistakes all
4:51mistakes are caused by poor management
4:53poor job
4:54design yeah about that let's skip that
4:58what's the rest right and they said
4:59that's it that the whole
5:04key yeah but we've got some pretty bad
5:07employees Demi says that's your fault
5:09that they're bad employees
5:13oh uh we'll try it and they tried it for
5:16about three years and it didn't work and
5:19and management at Delta said
5:22look Deming your stuff works during a
5:25war we know that it works in Japan
5:28Japanese people are different than
5:29Americans
5:30uh but it's not going to work
5:32here really let's look at something
5:36let's see why did it not work with Delta
5:38first of they didn't want to admit it it
5:40takes a lot of guts to say hey it's my
5:42fault doesn't
5:43it it takes a whole lot of guts to say
5:47hey this is my fault right Delta
5:49management did not want to accept
5:50responsibility also Delta tried it for
5:53about three years how long did it take
5:56the Japanese to per perfect it
6:00about 30
6:01years isn't that a little arrogant to
6:04say oh we can do in three years what the
6:07Japanese can do in 30 years and then
6:09when it doesn't work it's like well was
6:10a bad
6:12idea wow that's why remember that list
6:16of all the airplanes falling out of the
6:18sky look in the 80s not good not good
6:22good good now there was another company
6:24called Harley-Davidson remember we
6:26talked about Harley-Davidson in the mid
6:2880s Harley-Davidson motorcycles
6:32were junk they were trash you go to a
6:36Harley-Davidson dealership and there
6:38would be cardboard underneath brand new
6:41motorcycles to catch the oil as that
6:43drip from the
6:46motorcycle wow W so Harley-Davidson was
6:49getting beat up by Honda Honda was going
6:51to take them was Honda had it Hondas
6:54were better faster cheaper safer
6:58better so Harley-Davidson said hey Mr
7:00Deming we're going to go away we can't
7:03compete with Hana can you help us and
7:06then Deming went to harleydavidson
7:08looked around and said it's real
7:11easy employees don't make mistakes all
7:14mistakes are caused by poor management
7:15or job
7:17design so the reason those motorcycles
7:19are Shunk is because of you management
7:24management
7:25says okay we'll bite because we're going
7:28to go away we have no no choice y okay
7:31it's our fault what do we do he says
7:33it's real easy go talk to your
7:35employees and tell them the truth say
7:39you're getting ready to go away you talk
7:42to this Deming guy and he said that
7:44management is at fault for it first off
7:48they know it's Management's fault right
7:51then you ask them for help and you say
7:54to them look Deming says it's our fault
7:57we agree we think it is our fault right
8:01but we can't fix it because Deming says
8:03that employees don't make
8:05mistakes we can't fix it because if we
8:07try to fix it we'll make a mistake it's
8:09another one of our ideas so what Deming
8:11says we should do is ask you for help
8:14and if you can help us improve this
8:18Factory you'll keep your job right but
8:20if you don't if if we're g to keep
8:22fighting each other like this it's
8:24nobody's going to win and we're going to
8:25all be
8:26unemployed and so the employees said
8:29okay yeah you don't really care what we
8:31have to say and Manu says yes we do in
8:35fact come up with some ideas on how to
8:37improve the motorcycle and we will do
8:39them well the employees were skeptical
8:42and they go you won't listen try us so
8:45they came up with an idea the employees
8:47came up with an idea went to management
8:49says here's our idea and management says
8:53let's do it and employes are going what
8:57yeah sounds good let's let's Implement
9:00that let's see if that that works you
9:02mean you're going to listen to our ideas
9:04yeah yeah yeah yeah yeah and then so
9:06they came up with more ideas and more
9:08ideas and more ideas see before
9:10everybody had a tiny brain didn't they
9:12they had a mad brain they didn't get
9:14along management and and employees just
9:16buted heads and fought and had strikes
9:18and Union problems they had just it was
9:20a mess right then all of a sudden
9:23management says Hey give us your ideas
9:26and they're like they employees have the
9:27tiny little brain and then they go can
9:29actually listen to our ideas yeah yeah
9:32we'll do it and all of a sudden their
9:33brains got bigger and they got more
9:35creative and it just kept going and
9:37going and going here's a
9:40question whose ideas do you like more
9:43your own or somebody
9:47else's I like my own ideas right I I so
9:50if somebody tells you you need you like
9:52this food you know don't tell me I like
9:55you like durian no I don't like durian
9:59you love green peppers Andy no I can't
10:02stand green peppers right so somebody
10:05tells me that I no I don't but I like my
10:09own ideas so here's a question if
10:12management comes up with an idea and
10:13they shove it down your throat you're
10:14gonna go let's see if this works but
10:16it's not gonna but what if you come up
10:19with the idea and management says let's
10:20do it and it doesn't work quite so well
10:24are you going to work extra hard so you
10:25don't lose face are you going to make
10:28darn shirt that that thing works so now
10:30it's their own ideas and they're driving
10:33home and instead of driving home going I
10:35hate Harley-Davidson I hate Harley
10:37Davidson instead they're driving home
10:40saying I wonder how we can fix those
10:42motorcycles wonder how we can make stuff
10:44better because they're giving us a
10:47chance let's run with this it it changed
10:49the whole mood of the whole Company the
10:51company just changed like overnight now
10:54does Harley-Davidson make good
10:56motorcycles they make real good
10:59motorcycles don't they in fact they they
11:03were so successful in turning around
11:05Harley-Davidson management actually
11:07travels around the world providing
11:11Deming Management
11:14training because deming's dead of course
11:17this was a long time ago he's way too
11:18old he's he's dead so now
11:20Harley-Davidson actually provides
11:22Management training on deming's
11:23principles so
11:26Harley-Davidson about as American
11:28company as you can get
11:30is teaching Japanese management
11:33principles around the
11:35world which were really deming's
11:38American practices so it's like a
11:40mixture of all this stuff yeah and it
11:43worked yeah Deming Deming was a really
11:47interesting fellow so if you look at the
11:51way a typical company is structured
12:05if you look at how a typical company in
12:08the United States is
12:10structured they're structured like
12:14this right you have multiple levels of
12:19management so it's shaped like a pyramid
12:23isn't it so the person the CEO the head
12:25of the company is at the top
12:29and he likes to be up at the top because
12:31the boss gets paid better than anybody
12:34else a lot better he gets treated a lot
12:37better and the idea is he's really
12:40really smart so we want the smartest
12:43person at the top of the company and all
12:46the ideas go
12:48downhill so he comes up with ideas he's
12:51got all the good ideas all the go down
12:54here so these guys are not as smart as
12:56he
12:57is these guys aren't as smart as he is
13:00these guys aren't as smart as he is
13:02guess who's the dumbest person on this
13:06chart not entrylevel employees it's the
13:11customer yeah yeah Chevrolet Chevrolet
13:15did some research from management and
13:18management decided that you know what
13:20people really want on
13:22cars are cup
13:24holders they do people want cup holders
13:29I had a Chevy uh Chevrolet Avalanche it
13:32had eight cup
13:34holders do you need eight cup holders do
13:38you when you go car shopping you say
13:40give me lots of cup holders because I
13:42love cup
13:44holders no you don't
13:48right Toyota they they asked the
13:52customers what they wanted they said we
13:53want a car that
13:55works oh okay so my idea here is the
13:59customer's dumb customer doesn't know
14:01what they want you can you fact I know
14:04there's a steakhouse in Seattle that if
14:06you go and order a steak well done they
14:09won't serve you a well done steak so you
14:13say I like my steak well done they go no
14:15we don't do that why not because it's a
14:18bad steak and we won't sell you a bad
14:20steak but I want my steak cooked well
14:24done no we don't do it we won't we will
14:27not overcook and ruin that
14:30steak wait don't you know what you want
14:34if you want a well done steak I think
14:36you should get a well done Stak but no
14:38they they know better than you okay so
14:41in a typical company like this customer
14:44has problems they go to the first level
14:46of
14:47employee now the first level employees
14:49they're not paid very well they're
14:51stupid they're not stupid but they're
14:53treated stupid nobody listens to them
14:55they have no Authority they can't do
14:57anything even if they know it's the
14:58right answer they can't they they can do
15:00very little so then if you have trouble
15:03with the first level employee you say I
15:06speak to your boss please they speak to
15:08the manager now the manager is by
15:10definition better looking they're by
15:12definition smarter they're better paid
15:14they're none of they better paid that
15:16that's about it in real life but they
15:18got some authority to make you happy if
15:22they can't make you happy you go to the
15:24next level and you keep going all the
15:26way up to the top right so if a problem
15:30makes it all the way to the top in this
15:33organization that means there's only two
15:36possibilities one it's a big problem and
15:40only the boss can solve this
15:43problem the other is these people didn't
15:46do their
15:48jobs that's it no other answer right
15:53it's either a big problem or they didn't
15:54do their job so if you call up Amazon
15:59and you I don't know what their phone
16:00number is but you call up 1 1800 Amazon
16:04and Jeff Bezos answers the
16:07phone somebody did something wrong
16:09didn't they should Jeff Bezos be
16:11answering just random phones from Amazon
16:14no he's got to save his brain for the
16:17big important
16:19things yeah so what this does is only it
16:24it it stops the problems from going up
16:26any higher right the the problems they
16:29want to solve the problem it's because
16:30if the if the first level supervisor
16:33couldn't solve the problem and then the
16:35next level supervisor says it's an easy
16:38fix why didn't you do that they look bad
16:40don't they so what you want to do is the
16:42higher up you go you want to stop that
16:44thing from getting up to the top this
16:45gives you some problems though so we had
16:48a president of the United States his
16:50name was George HW Bush I did two
16:53projects for him I met him
16:55twice George HW Bush had been presid had
16:59been uh president of the United States
17:01for four years and he was running for
17:04reelection and he did what everybody
17:07does when they run for election or
17:09reelection they go around and Shake
17:12people's hands and say hi and kiss
17:13babies and things like that that's what
17:15they do they go and try to be nice right
17:17because remember it's a popularity
17:19contest see how see all this stuff's
17:21kind of rolling back in anyway so George
17:25Bush does does this he goes to a grocery
17:27store and he's touring the grocery store
17:30right he go he goes to the meat
17:32department says look at all these
17:33beautiful meats and then he goes to the
17:35veggies and says look at these wonderful
17:37vegetables are also pretty nice you know
17:39that's what they do right and he shakes
17:41people's hand and says whatever he
17:45says but then he goes to the checkout
17:49stand and there's a the Checker is
17:53scanning the little labels on on the on
17:57the ringing up the order right and takes
18:00a can of beans and
18:05goes that's a pretty good book isn't it
18:07sounds just like it I go to the store
18:09sometimes and I make that sound and
18:10they're like what what we
18:13overrated anyway that's that's one of my
18:15fun sounds I I I I have fun with that
18:17anyway so George Bush sees this he sees
18:22that sees this the laser scan it and
18:24makes that
18:26that and he goes oh my God
18:29look at this amazing Hightech Store look
18:32there's computers and lasers and look at
18:36all this stuff one of his his uh AIDS
18:40ran up to him says Mr President they've
18:43had these for 20
18:46years
18:47oops he didn't know what a grocery store
18:50to look like he hadn't been in a grocery
18:53store for 20
18:55years now let's be fair okay he had been
18:58president of the United States for four
19:00years does the president of the United
19:03States go grocery
19:04shopping no before that he had been Vice
19:07President of the United States for eight
19:09years does the vice president of the
19:12United States go grocery shopping no
19:15before that he was ambassador to the
19:16United Nations and the head of the CI
19:18those dudes don't go there either it had
19:20probably been over 20 years since he'd
19:23been in a grocery
19:25store wow now that's the next day Bill
19:29Clinton was running against him and Bill
19:30Clinton comes up and
19:32says I play the saxophone and my
19:36favorite food is
19:38McDonald's now wait wait a second do you
19:41really believe that this old fat dude's
19:45favorite food is McDonald's maybe I
19:47don't
19:49know
19:50but no really your favorite food is
19:55McDonald's I have a hard time with that
19:57I don't I don't believe that but why was
20:00he saying that then right because he was
20:02saying I go to McDonald's which he did
20:05go to McDonald's a lot right so he says
20:08I go I'm one of us I play the saxone
20:11this dude all he's ever done is
20:13government he doesn't know anything he
20:15doesn't even know what a grocery store
20:16looks like I go to McDonald's right and
20:18everybody says you go to McDonald's
20:21you'd probably be a lot more fun at a
20:23barbecue than George HW
20:25Bush which he would right and so he got
20:29elected wow wow so Denning says hey you
20:32got a problem with this this is a bad
20:35model in fact he says it's the worst
20:39model you can give so
20:42Denning
20:44instead says that the model should look
20:48like
20:50this he said it should be upside
20:53down right and the
20:57boss should be here at the bottom of the
21:01organization and because remember
21:04employees cannot make mistakes so what
21:06happens is these employees come up with
21:08an idea you get three employees that
21:10come up with an idea they go to the
21:13boss they say boss we got this idea the
21:17boss has two choices the boss either
21:20says yes let's do it or I need some more
21:25information the boss cannot say no why
21:29because the boss can be wrong who can't
21:32be
21:32wrong
21:35employees oh that's kind of weird isn't
21:39it yeah so he he cannot say say no so
21:42then the employees if he says no or
21:44which he's not he give me more
21:46information employees go back do some
21:48more research come back to the boss
21:50again with the same with with the new
21:52research and now the boss says two
21:55things yes or I need more information
21:58that's all now if they can't answer the
22:01question then of course that idea goes
22:03away it was a bad idea but who made that
22:05decision the employees the boss does not
22:07make the the boss doesn't say no they
22:11might say I I don't have enough
22:12information yet but they never say no
22:15because they can be wrong and they don't
22:16want to be wrong right so finally this
22:19first level boss gets enough
22:22information and says okay this sounds
22:26good I'm going to take it to my boss he
22:27takes it to his boss boss his boss has
22:29two choices right one is I need more
22:34information or the other is sounds good
22:36let me push it up to my boss that's it
22:40and then it keeps moving up and up and
22:42up and finally it gets to the head of
22:44the company and the head of the company
22:46has no choice they they they rubber
22:49stamp it they they don't make decisions
22:52like ours do so ours that the leaders
22:55make the decision not in Japan in Japan
22:58it's the it's the lower level employees
23:01that make the decisions now what does
23:04the boss do in in a Japanese company his
23:07job he only has one job his job is to
23:10make sure that these guys are well
23:12trained and taken care of that's all he
23:15cares about he wants to make sure that
23:17the he has the best employees working
23:19for him their job is to make sure that
23:21the other employees are better their job
23:23is to make sure the other everybody's
23:25happy right so he doesn't come up with
23:28the idea
23:28here this guy comes up with the ideas
23:30and they roll downhill you ever heard
23:31the phrase it rolls downhill roll
23:34downhill that's the idea here because
23:36it's the boss's idea and you got to do
23:38what the boss says right here it's the
23:41employees ideas and the boss kind of has
23:43to say yes right but it gets even more
23:47interesting because where do you think
23:50these entrylevel employees get their
23:53ideas
24:07the
24:09customer on my screen it looks like it's
24:12backwards I don't know if that's but it
24:15says that says customer okay the
24:17customer have you ever heard the phrase
24:19the customer is always
24:20right yeah that's where this came from
24:24the customer's always right well
24:26customer is not always right yes they
24:28are oh no I had had customers that are
24:32wrong no right if you go to the
24:35steakhouse and you want your steak
24:38cooked well
24:39done and they
24:41won't are you going to go back to that
24:45Steakhouse no right and and if the
24:48customer is right what do they give
24:51you money that's why you're there that's
24:55why you're doing this business is to get
24:57their money right and so if you're not
24:59giving them what they want with the
25:00service they're going to go someplace
25:01else now but the customer isn't always
25:04right it is by deming's Theory deing
25:07says that the customer knows what they
25:08want and if they don't you don't give
25:10them what they want they'll go to
25:11someplace
25:13else huh would you want to drive a car
25:17that breaks down or has cup
25:20holders sorry do you want a car that
25:22doesn't break down or car with lots of
25:24cup
25:26holders yeah
25:28yeah yeah pretty pretty crazy ideas
25:32here okay so Deming came up with this
25:35idea of of
25:37quality he says what is Quality quality
25:42is the degree a good or service meets
25:45its
25:46standards does it do what it's supposed
25:49to
25:50do you go to McDonald's is McDonald
25:53supposed to be a fine dining experience
25:55oh no right is McDonald's food supposed
25:59to be delicious and
26:02nutritious no no what is McDonald's food
26:07supposed to
26:08be Bland and
26:12consistent is it
26:14Bland yeah is it
26:16consistent yeah but once in a while they
26:18have good food once in a while they'll
26:20do it nobody buys it you don't go to
26:24McDonald's for a $12 hamburger you don't
26:27you go to Robin some other place for a
26:30$12 hamburger that's not what that's
26:32your brain doesn't say let's go to
26:33McDonald's and get a $12
26:35hamburger even if it tastes good you
26:37don't you don't buy it right so everyone
26:39well to bring back the MCB guys know
26:42love that MCB oh
26:44yeah they do it because people come in
26:46there and they they'll buy it once just
26:48because wow we got the rib back I
26:50remember that when I was a kid and then
26:52they they go they come back they never
26:54they don't buy it so what happens is
26:56they put it on the on the on the menu
26:59just for a little bit to get you to come
27:01in to try that RI yeah cuz I remember
27:03that rib and then after you've um you
27:07come in there you go I don't want that I
27:08want cheeseburger and fries and a Happy
27:11Meal and that's what they so everybody
27:14says well McDonald's is low quality it
27:16isn't does McDonald's food do what it's
27:19supposed to
27:20do are there ever any surprises when you
27:23order McDonald's food well the Happy
27:26Meal okay Happy Meal gives you a little
27:27plas pizza toy that works for the the
27:31half an hour before it breaks but yeah
27:33okay but that's what you go there
27:36for yeah yeah yeah so let's look at
27:39performance what's quality what's
27:41performance is a Ferrari a quality
27:45car yeah I Ferraris are cool right
27:49everybody loves a Ferrari if you have a
27:51Ferrari people Don this right they look
27:54really
27:55snazzy they sound really cool
27:58they go really really fast they're
28:02maneuverable they're expensive they're
28:05rare it's a great
28:08car actually Ferraris do something else
28:11really really really well in fact better
28:14than any other brand of
28:16car they break
28:18down they do per mile operating costs
28:24for maintenance and everything for a for
28:26a Ferrari
28:28is the highest per mile maintenance cost
28:31of any major car company in the world so
28:36yes they go really fast they look cool
28:38they sound neat and you're going 200
28:41miles an hour and parts are flying off
28:44your car now do you buy a Ferrari for
28:49reliability if your answer is
28:51yes you're making a big mistake because
28:54they're not very reliable cars you have
28:56to do a lot of maintenance on them right
28:59but they're cool I want one is it is it
29:02a quality C yes but they break down now
29:06Porsche Porsche
29:08911 has some similarities to the Ferrari
29:11they're cool they're
29:13fast they're actually pretty reliable
29:15too but the problem is anytime you have
29:18to do maintenance you have to take the
29:19engine out you they're what's called a
29:22boxer engine right so the Pistons are
29:24going like that and you can't work on it
29:27so what do you do so something breaks
29:29down you got to pull the engine out of
29:32the car right go to a porch the
29:34dealership say can I go to the
29:36maintenance area and they think oh yeah
29:38we'll show you the maintenance area it's
29:39beautiful because it's state-of-the-art
29:41clean beautiful nice and you'll go and
29:43you see all these engines out of the
29:45cars because that's the only way to work
29:46on them right uh is is a Porsche of a
29:50quality car it it's what pors is is
29:54about the the most U maneuverable cars
29:56out there and they don't break down very
29:59much but if you've ever ridden in a
30:02porch of 911 very far you'll find out
30:05they're terrible cars first off they're
30:08loud they are loud especially the Cabret
30:11and if you have a Cabret sounds really
30:14cool the engine sounds neat it's all a
30:15lot of fun but if you take a long trip
30:19you will damage your hearing it's that
30:21loud so you have to wear earplugs right
30:24you take a short trip you don't really
30:25notice it you take a long trip you you
30:27will wear earplugs talk to anybody who's
30:28gone on a road trip like to the Grand
30:31Dam in back in a Porsche and
30:33they'll say yes I wore earplugs so
30:35number one it's like you have to wear
30:37earplugs when you drive the car number
30:39two it's terribly uncomfortable it is
30:43not a comfortable well I sat one it was
30:45nice not for four hours you didn't so I
30:48have a a good friend and he bought a uh
30:52a boxer brand new
30:54boxer he got this the top model of the
30:57boxer
30:58and um he sold it like two months later
31:02I said ow come you sold it that was a
31:03nice car he says I love that car my back
31:06hated that car that car is so
31:08uncomfortable now is Porsche a good car
31:12yes is f a good car yes is McDonald's
31:16food terrible yes but it's they're all
31:19quality aren't they but do they do what
31:22they're supposed to
31:23do yes right you do not buy a Porche
31:28to ride around comfortably you just
31:32don't and there's a reason the seats are
31:33so uncomfortable because they want it
31:35spe real snug so when you're going
31:37around these twisty Corners you don't go
31:39sliding off the side so you can you're
31:41actually in control but that makes your
31:43back hurt
31:47so how about japanese cards which are
31:50better japanese cards or American cars
31:52now most people tell you Japanese and
31:53we'll talk about that here in a
31:56second not pickup trucks pickup trucks
32:00American pickup trucks are more reliable
32:03right Japanese pickup trucks they're
32:06they're they're they're not up to the
32:08standard of American pickup trucks so
32:10people say no Japanese trucks are so
32:12much better so I had a Ford F-150 pickup
32:16truck you know the truck right Ford
32:19F-150 pickup
32:21truck when I sold it it had 380,000
32:24miles on it when I sold it you took the
32:28key you put the key in the ignition and
32:30turn the key and it goes started right
32:33off okay it only broke down one time so
32:36yeah I changed the batteries I changed
32:38the belts I changed the tires brakes
32:40yeah yeah yeah that's maintenance stuff
32:42but mechanical breakdown it only broke
32:44down one time and the fuel pump died on
32:46it cost me $600 to get a brand new fuel
32:49pump put on put in it okay 380,000
32:55miles wow now that's a lot
32:58what you mean if I buy one I'll get that
33:00no it's called
33:01lucky right you're lucky but right now
33:05the standard is you should be able to
33:06make about quarter of a million miles on
33:09your pickup
33:12truck so Japanese cars can be better but
33:16not with pick if you look compare a Ford
33:18and a Toyota
33:20normally Toyota spanks Ford big ton but
33:24not in their pickup trucks yeah
33:32cost is something more valuable because
33:34it's
33:36expensive it's a higher quality since
33:39it's expensive do you want an expensive
33:41diamond or a cheap
33:44diamond I want an expensive one right
33:47and so you go to if you've ever gone
33:49diamond shopping they'll say oh here's
33:52the best this is a perfect Crystal it's
33:54got the highest quality with no thing
33:57and you look get it and you go okay it's
33:59a diamond right and you said well how
34:01much is that diamond they go $155,000
34:04but this is the best and go really
34:07what's a $10,000 diamond look like and
34:09they go well you don't want a $10,000
34:11Diamond you want $15,000 no don't show
34:14me the $10,000 and they bring out
34:16another diamond and you look at that
34:19that diamond and then you go see the
34:22color isn't quite as good you're looking
34:24at it you're
34:25going looks like the other one to me
34:29I don't see any difference oh yeah there
34:30is and then they pull up the original
34:32the 15,000 they put them right next to
34:35each other and they might even give you
34:36a little monacle thing to look at see
34:39there's different colors there's
34:40different okay how many times are are
34:43you're going to look at somebody's
34:44diamond on their hand and go we get out
34:47the thing let me get a color chart here
34:49to make
34:50sure you're not right you don't even I
34:53bet you if they if they had cubic
34:55zirconium next to it you wouldn't be
34:57able to tell it yeah it's a Porsche
35:02Porsche's a great car expensive still
35:05want one even though they're
35:06uncomfortable still want one so I told
35:09you I drive a Ed electric vehicle so
35:13it's a I have a a Tesla don't
35:17I not really but yes it is it's a Toyota
35:20Rav
35:214 with a on a Tesla body right so they
35:25just they put the Toyota ra 4 right on
35:27top of the the Tesla frame and Away you
35:29go right which would you rather have a
35:34Tesla or a Toyota ref
35:38for how many times do you think when I
35:42pull into the G to to the grocery store
35:45people look at my car and go oh wow
35:49that's a Toyota Tesla r
35:53or it's never happened nobody knows in
35:57fact nobody even knows it's an Eevee
35:59except it says Eevee on there and they
36:00probably think that that means something
36:02else not electrical vehicle they
36:03probably think it means Eevee is my
36:06daughter's name or something I don't
36:07know but nobody even get which would you
36:10rather have a Tesla S or Toyota Rav 4
36:14rather have the Toyota no you'd rather
36:16have the Tesla wouldn't you yeah because
36:18it costs more it's got to be better but
36:21it's a same car yeah yeah
36:28status which would you rather have
36:31Alexis or Toyota so I was getting ready
36:34to buy a car for my wife and she says I
36:37want the
36:39L for Lexus I don't know if she knew
36:42what Lexus meant but she knew what that
36:44L meant she wanted it they're both the
36:48same company right so I bought a Toyota
36:54Camry all the bells and whistles had
36:56every feat you could have on it right
36:59leather seats
37:01everything uh I paid $30,000 for that
37:03car okay now uh you say you paid $30,000
37:08for a toy on Camry this was a long time
37:10ago and back then Camry was more
37:12expensive especially with all these toys
37:15okay so what do you do when you buy a
37:18car what's the first thing you do when
37:21you buy a car on the weekend we take it
37:24for a road trip it's what you do isn't
37:27it here you're going to take it for a
37:28drive and goooo look at my car right so
37:30I took it on a road trip and I went up
37:32to uh
37:34lenworth and because it's a pretty drive
37:36and nice and I pull into leworth and get
37:40out of my car because I'm gonna go get
37:42lunch get out of my car I lock the door
37:44lock the car I'm walking to the
37:49restaurant what do you do when you have
37:51a brand new car you're on a road trip
37:55you just park your car lock it
37:58you're walking to the restaurant what do
38:00you
38:02do you turn around and look at your car
38:06that's what you do right you go that's
38:08my car so I looked at looked at my car I
38:12yeah that's my car and my wife looks at
38:14the car and she
38:15says look at that I go what she says
38:19look I go it's our car she says no look
38:22at look at the car next to it but it was
38:25the same car me r back when we looked in
38:28this car this car was the exact same car
38:32could not tell a difference except they
38:36misspelled Toyota they spelled it
38:40Lexus and instead of having that funky T
38:44all over the place it had an L all over
38:46the place that was it everything was
38:49identical there was no difference how
38:50much do you think they paid extra to
38:53misspell
38:56Toyota
38:58$110,000 probably so do you know Honda
39:02they sometimes they misspell Honda too
39:09Acura sometimes they misspelled
39:13Nissan
39:17Infinity yeah so wow status I've got an
39:20Infinity you got a Nissan look at your I
39:24got an Infinity it's the same car uh and
39:26what's weird Toyotas are actually more
39:28reliable than the
39:30Lexus it depends on how you how you
39:33evaluate that and I'll give you those
39:34data that data in little bit so how
39:36about features more features something
39:38has the better it is right so if you
39:41ever go to
39:42a uh Walmart and you want to buy a
39:49blender you go buy a Walmart blender and
39:51it's cost let's say it's $30 to buy a
39:54Walmart
39:55blender and that blender
39:58has about 25 different
40:00speeds right so you
40:02can or buttons and you press it or
40:05whatever you know what a blender
40:08is you want to buy a $200 blender or a
40:12$500 blender they usually have one or
40:15two speeds realistically do you use all
40:19those speeds no you know used to have uh
40:24VCRs people used to record movies
40:26because they couldn't before he had the
40:28internet they have to record nobody knew
40:30how to how to record a show on time or
40:33you did and then record half of the show
40:35and you missed it it was it was a big
40:36mess you didn't want Cadillac so
40:39Cadillac luxury cars right or nice cars
40:42Cadillac decided we're going to put a
40:45lot of features on we're going to make
40:46this car just absolutely incredible to
40:49drive we're going to put something
40:50called heads up display on it so instead
40:53of looking down at the needle to see how
40:54fast you're going it will project it on
40:56your windshield for you just like they
40:59do for fighter
41:00jets so fighter jets you when you're
41:03zipping around you don't want to be 's
41:05this right so they they put it up on the
41:07display so tells you so wow they onboard
41:10computers they when you get it in you
41:12didn't use a
41:13key no yet you pressed your code in on
41:17the door they were the first ones to
41:18come up with this code thing you press
41:20the codes on the door then your code is
41:22different than your spouse's code so
41:24when you press in your code the card
41:27seat would automatically adjust to the
41:30way that you like it the temperature
41:33would be turned to the temperature you
41:34like they would change the radio station
41:37to your favorite radio station it would
41:39adjust the mirrors all automatic for
41:43you it was an amazing car for the time
41:47right people hated that thing so what's
41:51weird about Cadillac Cadillac owners are
41:54very loyal if you buy one Cadillac
41:57you were going to buy another and
41:59another and another that's just the way
42:02Cadillacs work that Cadillac people are
42:05very loyal they came out with this car
42:07and people start stopped buying
42:10Cadillacs and they said they couldn't
42:11figure this out so thank goodness they
42:13were smart they went to their customers
42:15and they said why aren't you buying this
42:18new car this is a great car now let's
42:20think about a Cadillac owner a typical
42:23Cadillac
42:25owner there's one word that you can use
42:29to describe a typical Cadillac
42:34owner
42:36older older people typically buy
42:41Cadillacs now does an old
42:44person want to be flooded with
42:46technology and gadgets and stuff like
42:49that and want to program a computer just
42:52to go to the store to buy a quart of
42:54milk
42:58no so Cadillac ended up throwing all
43:02that stuff
43:04away they they just said it really
43:07wasn't because people were just freaked
43:08out haven't you had something that's way
43:10too complicated so I have some friends
43:12and then they live in a very large house
43:14and they have
43:16a a radio system that's built into the
43:19house right so you can change the radio
43:22station anywhere you want in the house
43:25and you you can also change other rooms
43:27so if if they're over in the kitchen and
43:31I'm in the living room I could make them
43:33listen to country music or rock and roll
43:36or Bluegrass but so you can control
43:39everything from
43:41everywhere
43:42well they bought this house and this
43:44house is about 20 years
43:47old nobody can figure out how to work
43:50it every room has one of these really
43:52super
43:551990 early 1990s consoles on the wall
44:00with all these buttons and gizmos and
44:03stuff the family cannot figure it out so
44:06then the family hired an
44:08electrician electrician comes in and
44:11says no clue they said well who could
44:15help us fix get this to work and they
44:18said I don't think anybody
44:22can so they end had put radios in every
44:24room I mean wow
44:29but it looks cool
44:32yeah
44:34reliability so a lot of people in in
44:37watching this
44:38video Drive Hondas Honda's a good car
44:41right nobody's going to tell you Honda's
44:43bad car Toyota is more reliable it is
44:46Toyota and I'll give you the stats here
44:48in a second because people like to say
44:49no it's not but the people who drive
44:53Hondas have a reason okay first off
44:57Toyota is more reliable not much this
44:59much but they are more reliable the
45:01operating costs on the Toyota are lower
45:04Honda's quite often you have to have
45:05premium gas Toyotas you're not supposed
45:07to put premium gas in and no premium gas
45:09does not give you better gas mileage or
45:11make your car go any faster
45:13or it's not also Hondas have engines
45:18tend tend to have what's called a uh
45:20zero clearance valve which means the
45:24Piston comes up and the valve
45:28closes but if the valve if if the the
45:32valve train if the uh the cam shaft
45:35breaks or so gets out of syn then the
45:37Piston will hit the valve and bend it
45:39and break it so you there's more
45:41maintenance on The
45:43Hondas so but why would you drive a
45:45Honda if Toyota is more reliable is
45:49cheaper to operate is for there's a good
45:52reason there's a real good reason why
45:53you're drive Honda because a lot of
45:55people say Hondas look
45:57better do you look at a Toyota Prius and
46:00go oh look at that hot machine better
46:03yet look go go look at a 1995 or 2000
46:07maybe that's when they came out go look
46:09at like the first model of the
46:12Prius that is one of the ugliest cars
46:16known to mankind a lot of people say I'm
46:20not going to drive that car because it
46:21is just so ugly you want a pretty car or
46:23an ugly car I want a pretty one so
46:25people with the Hondas they look cooler
46:28right they you don't look at them
46:31go with with one exception the older
46:33Honda insights were pretty ugly yeah but
46:37I got a Volkswagen sorry for your
46:40Volkswagen no Volkswagen's a good car no
46:44it's it's not all right a typical
46:46eight-year-old Volkswagen has three
46:50times as many problems as a
46:53Toyota three times
46:57well I got a Volkswagen and it hasn't
46:59broken down huh you know what that
47:04what's that word
47:06lucky so when I had my for F-150 with
47:10380,000 mil it never broke down Fords
47:13don't break down uh
47:16lucky yeah so I I don't believe you okay
47:20nobody believes me let's get some
47:23statistics going
47:25here so this
47:27is vehicle class Quality Index
47:31ratings so you see number one is
47:35Toyota number two is
47:39Toyota number three Hummer I don't
47:42understand how Hummer got that uh I
47:44don't know how that's working although
47:46Hummer's GNA come out with an
47:48EV yeah Hummer of all vehicles is going
47:51to be
47:53green okay Porsche hey we knew Porsche
47:58yeah Scion what's Scion that's oh that's
48:01Toyota again isn't it but they're doing
48:03away with Scion but he got sign W
48:07mercedesbenz okay Infinity Nissan Honda
48:12wow where's
48:16[Music]
48:19Volkswagen
48:20wow so any standard but when you when
48:24you go look at at index
48:27uh on cars okay first off Mini
48:31Cooper who makes Mini
48:35Cooper
48:38mercedesbenz oh now that's interesting
48:40isn't it I think it's
48:42Mercedes-Benz either Mercedes-Benz or
48:45BMW I'm pretty sure it's Mercedes-Benz
48:47okay
48:49okay smart smart car isn't smart right
48:53those that's with the little two-seater
48:55cars where you sit right next to each
48:56other and you can either parallel park
48:57or back in they don't work Fiat Fiat
49:01always has troubles right fiat's always
49:04these three are always there at the top
49:07and Volks that's number one worst right
49:10U Volkswagen's always really really
49:13close too so let's look at at some other
49:16interesting
49:20statistics now this
49:22is move this up there we go long
49:26long-term Quality Index percentage of
49:29vehicles over 180,000 miles so in other
49:31words these are the cars that last
49:34forever who's number
49:37one
49:38Toyota who's number two Honda who's
49:43number three Honda who's number four
49:50Toyota yeah where's VW
49:57yeah now first off it gets this this
50:02these numbers are a little interesting
50:03here so
50:05oldmobile olds Mobile's way up there
50:08isn't it yeah yeah Oldsmobile they're
50:11great
50:12card old mobiles have some problems
50:15they're not the best car but think about
50:17it what type of person buys an old
50:23mobile an old person
50:27now how do old people drive their
50:30cars like you Andy shut
50:34up how do old people D they go slowly
50:37don't they and they don't go racing
50:40around or anything they're going let's
50:42turn that turn signal on and make sure
50:45there's nobody coming right and you know
50:48what I'm talking about right they last
50:51they keep them parked under a garage and
50:53they last forever and they okay so
50:56that's kind of that's kind of
50:58interesting on them now look though look
51:01at look let's look at the bottom again
51:03smart not smart Fiat no mini bad
51:10Porsche wait I thought Porsches were
51:14pretty darn reliable and pretty good car
51:16they
51:17are then why is Porsches so far down
51:21there first the repairs on a Porsche are
51:25insanely expensive
51:27you you're going to you spend a lot of
51:30money on maintenance and especially the
51:31older ones and how many people in here
51:34how many people watching the video have
51:37gone to somebody else's
51:38house and gone to their garage and seen
51:42a Porsche that hasn't probably been
51:44turned on in the last nine years you
51:48know what I'm talking about it's a it's
51:49a a garage Queen it lives in the garage
51:52and they only drive it on Sunny pretty
51:54days once in a great while
51:57and because operating costs are so high
51:59and they just they keep them there
52:03Jaguar actually Jaguars aren't very
52:06reliable they're pretty cars but they're
52:09uh and they're expensive but they're
52:11they don't last very long ago I I heard
52:13that this one guy bought a Jaguar not
52:15very long ago and he drove it across the
52:18country and it only caught on fire twice
52:21so
52:24yeah so
52:27but Andy JD Powers JD Powers says
52:31initial quality Volkswagen and Toyota
52:34are just as good as each
52:36other
52:38well yes and no no JD pow says that
52:42Honda and Toyota and Volkswagen are all
52:45have the same initial quality so this is
52:47where it gets kind of weird because I
52:48showed you those re I showed you some
52:50resources there and it said that
52:52Volkswagen's way down there and he said
52:54JD Power says Volkswagen's really
52:57and we're not even talking about that
52:58emission Scandal that almost bankrupted
53:02Volkswagen so how can they how can JD
53:05Powers must be wrong no JD Powers is not
53:07wrong they're right here's what
53:12happens JD Powers buys a
53:15car they take the car
53:19apart they measure all the
53:22pieces and if the car
53:28has
53:3199.999 66% of the parts are defect
53:36free it's considered
53:39perfect you have ever take a statistics
53:41class that's going to be called a Six
53:43Sigma limits so if you have a little
53:45bell curve bell curve that would say
53:49that and you looked at a part so let's
53:53look at a part for a bolt
53:57let's say a bolt let's say the
53:59specifications for the
54:03bolt here's a
54:09bolt so they say the specifications this
54:13bolt should
54:16be 3 in Long right so they want the bolt
54:20to be three inches long there's a
54:24problem a bolt can never ever ever be
54:29three inches long it can't by definition
54:34because a bolt is made out of metal and
54:38what does metal do when it gets warmer
54:41it expands what does metal do when it
54:43gets colder it contracts so there's no
54:47such thing as a perfect perfect perfect
54:513-in
54:53bolt so what they'll do is they'll say
54:56okay
54:57we want this bolt to be 3 in plus or
55:00minus 01 so one tenth of an inch let's
55:05just say that that number okay so if
55:09it's
55:133.01 sorry a 100th of an inch okay let's
55:16say 100th 3.01 inches long it's within
55:19standards it falls within the six sign
55:21limits if it's less it falls in right so
55:23it it it goes in so both Volkswagen
55:27Toyota and Honda all have n they have
55:32the same initial quality because they
55:33both have
55:3599.99999
55:3766% are within
55:40specifications and if I if we plot
55:46this on a chart
55:59if we put it on a chart so this
56:02is this is 3 Ines this is minus .3 and
56:06plus sorry minus .1 and plus minus .01
56:11and
56:12plus1 turns out that 99.999 66 are
56:16within the limits and it's considered
56:18perfect okay Mak sense this is what it
56:22looks like at Volkswagen
56:27this is what Honda and
56:31Toyota's chart looks
56:35like looks different doesn't
56:38it yeah yeah see
56:40Volkswagen management is in charge of
56:43quality control so at Volkswagen the
56:47boss walks around with tape measure and
56:52calibers and a chart and he measures the
56:55parts as are coming off and if something
56:58is not something is defective it's the
57:01boss's
57:02fault okay Honda
57:06Toyota management says to the
57:09employees you're in charge of quality
57:14and we want you to make it as perfect as
57:17you can so the employees at Honda and
57:21Toyota they say make it you want it as
57:23perfect as you can yes management at
57:27Volkswagen says get it within its
57:30standards make sure every part is within
57:32its
57:33standards and we're going to measure the
57:35standards right so it's perfect if it's
57:38a little bit longer or a little bit
57:40shorter as long as it's not too much
57:41it's perfect versus Toyota and Honda
57:44they say make it as perfect as you can
57:47get it so the employees are actually
57:49responsible for it so so okay so what
57:52does this make a difference because
57:56if you take a bolt so we got a bolt here
58:01okay and you put a bolt in
58:05a in into an engine block or something
58:08like that okay and you tighten it up if
58:10did you know that if you don't tighten
58:11up the bolt if you leave it Loose it'll
58:14vibrate won't it and when it vibrates
58:16that causes the the strength of the
58:21steel to get it's called embrittlement
58:23it causes it to get really really hard
58:27and very delicate and breaks very
58:29easily so think of it this way let's say
58:31you take a
58:33pencil okay take a pencil and you go
58:36like this with a pencil and at first
58:40it's kind of hard and you break it
58:41you'll just break a little bit at a time
58:42just after you do this a little while it
58:45gets pretty all a sudden you can go and
58:47it will break apart won't it so the
58:51Volkswagen the parts have a little bit
58:53more wiggle room with it they're not
58:56locked in so they it flexes a little bit
59:00and so as it flexes it causes the parts
59:03to start to wear at to wear faster and
59:06to break more
59:07easily Volkswagen sorry
59:11Toyota it's locked in right if you go to
59:15you want to have have some fun go to a
59:18Toyota dealership look at a Toyota have
59:21them lift the hood up start the engine
59:23and put your hand on the engine
59:27then go to a Volkswagen dealership find
59:30a similar car so because you can't take
59:33a pickup truck and compare that to a
59:37two-seater car right get a similar car
59:40turn on the engine and touch the
59:43engine and you'll find that the Toyota
59:45is going to be is going to be quieter
59:47and it's not going to vibrate as much
59:49and that's why it lasts longer not the
59:52quietness but the vibration
59:57wow pretty fun so this is all Deming
1:00:00stuff he came up with all these
1:00:03ideas then he also came up with this
1:00:05idea called economies of
1:00:08scale economies of scale economies of
1:00:12scale means that the more you produce
1:00:14the more efficient you
1:00:16get okay so let's say for instance
1:00:19you're going to make
1:00:21cookies you make one cookie at a
1:00:24time you not very efficient are you if
1:00:28you make 10 cookies at a time are you
1:00:30going to be more
1:00:32efficient yes right so he says as you go
1:00:35from one cookie at a time to two cookies
1:00:37at a time to 10 cookies at a time to 100
1:00:41cookies at a time you become more
1:00:44efficient that's called economies of
1:00:48scale meaning but better you
1:00:51do so and and and that makes a lot of
1:00:54sense everybody understands economy a
1:00:56scale right it's more efficient to do
1:00:59something is it more efficient when
1:01:00you're unloading your car with groceries
1:01:02to carry one bag of groceries or two
1:01:04bags of groceries more efficient with
1:01:06two that's economies of scale it gets
1:01:10weird though let's say you can
1:01:14physically
1:01:16carry let's say you can physically make
1:01:19100 cookies in an hour if everything's
1:01:22perfect you're zoned in you're working
1:01:25as fast as hard as you can you can make
1:01:28100 cookies in an
1:01:31hour how many cookies should you
1:01:35make now most people would say 100 no
1:01:40Deming says you should make
1:01:4380 Deming says after 80% of capacity you
1:01:49start to become less
1:01:52efficient think of it this way
1:01:55race cars do race cars engines last very
1:02:00long A lot of times they throw those
1:02:02engines away after One race why because
1:02:06they're running at 100% aren't they
1:02:09right what if they took your race car
1:02:11engine and you didn't go 220 miles an
1:02:14hour what if you only went 70 miles an
1:02:16hour is the engine going to last longer
1:02:20a lot
1:02:21longer okay so let's say you're racing
1:02:25you're you're going to in a
1:02:27race and when I was in college I could
1:02:30actually do a FIV minute mile okay
1:02:32you're sprinting the whole time five
1:02:34minute mile right now I don't know if I
1:02:35can drive a five minute mile but I could
1:02:38run it back then okay let's say I need
1:02:41to to so I can do one five minute mile
1:02:43I'm killing myself I'm out of breath I'm
1:02:45completely so what if I have to run two
1:02:48miles should I try to run two five
1:02:51minute miles oh no I could barely do the
1:02:55one five minut Mile and I was I was like
1:02:57almost throw up after I was finished you
1:02:59know what I'm talking about right but if
1:03:01I tried to do two I there's no way I
1:03:03could could do that right so how can I
1:03:06if I have to go two miles what should I
1:03:09do I should slow down shouldn't I yeah
1:03:13so if I slow down I'm GNA be more
1:03:16efficient so what happens is a lot of
1:03:18companies a lot of factories they
1:03:20say we got we want to operate at
1:03:24100% you don't want to operate at 100%
1:03:27so let's say you have a th
1:03:30employees in your
1:03:33factory you need a th employees at your
1:03:36factory to operate at 100% what's the
1:03:39possibility all 1,000 people are going
1:03:42to show up on any
1:03:44day like zero somebody gets sick
1:03:47somebody gets married somebody has a kid
1:03:49what you know what I'm talking about
1:03:51right so to have a thousand people show
1:03:54up I
1:03:57guaranteed I need about
1:03:59,200 1,300 people
1:04:03employed okay so we'll we'll hire those
1:04:05extra 300 people okay what
1:04:09if 200 of those extra 300 that we hired
1:04:13just show up on the on a day now we got
1:04:161,200 people what do we do with these
1:04:17200 people there's nothing to do with
1:04:19them we tell them to sweep the it's
1:04:21inefficient isn't it so Deming came up
1:04:24with the idea he says you hire a
1:04:26thousand people but be happy with 80% of
1:04:30capacity Boeing Boeing decided that they
1:04:33wanted to operate at
1:04:35120% capacity a number of years
1:04:38ago so how do you operate at 120%
1:04:42capacity well they wanted to because
1:04:44they wanted to beat Airbus as far as
1:04:46production who they were having a big
1:04:48fight with Airbus who could produce the
1:04:49most planes and so they said we're going
1:04:51to go 120% well you can sure it's called
1:04:54mandatory overtime
1:04:57so in people normally would work eight
1:04:59hour shifts no now they have to work 10
1:05:03hour shifts well that's not so bad they
1:05:06get double time yeah but do you want to
1:05:09work 10 hours every day all day oh the
1:05:12weekends weekends we'll give you a break
1:05:14on weekends you only have to work eight
1:05:16hours on the weekends Thanksgiving
1:05:19Day you are coming in on Thanksgiving
1:05:22day we'll we'll pay you eight we want
1:05:23you here eight hours for Thanksgiving
1:05:25eat a late
1:05:27dinner okay now do you want to fly on an
1:05:31airplane that's built by forced labor on
1:05:36Thanksgiving what's your brain GNA be
1:05:38like your your whole family is home
1:05:40eating turkey and stuffing and having a
1:05:43ball and you're twisting a bolt on an
1:05:46airplane you're like going I want to be
1:05:49home yeah and you haven't had any time
1:05:51off for so that's really dumb it's a bad
1:05:54idea so Deming would said scale it back
1:05:56to 80 that's what you should do so
1:05:59that's called economies of
1:06:04scale so next video next time you see
1:06:10me I'm going to look
1:06:13different and I'll show you how later
1:06:16thanks have a good evening

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