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Clients pay me 6-figures for strategy. Here's what I'm telling them right now. — Transcript

by Alex M H Smith · 10,156 words · 1,444 segments · language en · Watch on YouTube

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  1. 0:00Now, I have clients paying me six
  2. 0:02figures for strategy advice. And that's
  3. 0:04that's basically like over $100,000 for
  4. 0:06essentially me talking, which I will
  5. 0:09admit sounds like an insane amount of
  6. 0:12money. But, you know, there is a reason
  7. 0:14why people pay this, not just to me, but
  8. 0:17some others too. And the reason is this.
  9. 0:19The stakes in business right now, they
  10. 0:21are higher than they have ever been. You
  11. 0:24probably are feeling it yourself. I'm
  12. 0:26guessing the decisions that a company
  13. 0:29makes over the next 12 months with all
  14. 0:31this chaos and change raging around us.
  15. 0:34It could genuinely be the difference
  16. 0:35between hundreds of millions of dollars
  17. 0:37and a failure. Sometimes, you know, all
  18. 0:39it's going to take is like one insight,
  19. 0:41one realization, one counterintuitive
  20. 0:44decision that your competitors don't
  21. 0:46make and and that and that could be it,
  22. 0:48right? So, when you set it against
  23. 0:49stakes like that, it in a way it isn't
  24. 0:52really that crazy amount of money at
  25. 0:54all. If anything, it's actually kind of
  26. 0:55more like insurance, I might say. Now,
  27. 0:59unfortunately, obviously, I can't give
  28. 1:01that kind of tailored advice to every
  29. 1:02one of you watching here right now. But
  30. 1:04what I can do is give you the macro
  31. 1:06advice that sits underneath it, the
  32. 1:08patterns that I'm seeing right now out
  33. 1:11there in the market, which every
  34. 1:13business is going to have to respond to.
  35. 1:16And the thing I really want you to
  36. 1:17understand, right, is that none of these
  37. 1:19patterns and trends I'm going to
  38. 1:21describe, none of them none of them are
  39. 1:23finished, right? They are all in the
  40. 1:24process of unfolding. In fact, many of
  41. 1:27them are barely started. But what
  42. 1:29they're all doing, I'm sorry to say, is
  43. 1:30they're all speeding up. And what you're
  44. 1:32going to see as we go through them is
  45. 1:34that if things that used to work for you
  46. 1:36have stopped working or are working a
  47. 1:38bit less well than they were before,
  48. 1:39it's got nothing really to do with your
  49. 1:41performance. What has happened is that
  50. 1:43the ground has been changing underneath
  51. 1:45you. The rules have changed. Almost
  52. 1:48nobody is really thinking about this
  53. 1:51seriously. And yet at the same time,
  54. 1:52every single business is being affected
  55. 1:54by it whether they choose to think about
  56. 1:56it or not. So here's how this is going
  57. 1:57to work. I'm going to take you through
  58. 1:59basically the seven briefings that I'm
  59. 2:01giving to my clients right now. Each one
  60. 2:03we're going to start with something that
  61. 2:05you or most businesses basically believe
  62. 2:07which is now starting to kind of crack
  63. 2:09at the seams. I'm going to show you
  64. 2:10what's really going on and then I'm
  65. 2:12going to give you the move or the
  66. 2:13question or the thought experiment that
  67. 2:15I'm telling clients to make because of
  68. 2:18these changes. And if you listen to
  69. 2:19them, absorb them, and apply them to
  70. 2:21your own business, well, I'd like to
  71. 2:23think that you are going to be
  72. 2:24drastically ahead of the curve. And
  73. 2:26you're going to want to stick around for
  74. 2:27the last one because it actually goes
  75. 2:29against something that I have been
  76. 2:31telling people for years. So, I am
  77. 2:33wrongfooting my own advice here, not
  78. 2:35just the generic stuff that everyone
  79. 2:37else believes. So sit back, relax, and
  80. 2:40let me tell you what I'm telling my most
  81. 2:42valued clients right now. Now, something
  82. 2:46you hear people say and that people
  83. 2:48really believe is that it has never been
  84. 2:50easier to start and grow a business. You
  85. 2:53all have heard that a thousand times.
  86. 2:54And the funny thing is is that it's
  87. 2:56well, it's half true, right? The start a
  88. 2:58business part is definitely true. The
  89. 3:01grow the business part though, that's
  90. 3:03the bit we need to think about because I
  91. 3:05don't think people have really thought
  92. 3:07through what this idea actually means.
  93. 3:11I'm going to like just show you simple
  94. 3:13like thought experiment. If you like get
  95. 3:15out your phone for a second and you
  96. 3:16think to yourself, how many apps do I
  97. 3:17have on it? Is it 50 or like 80 if
  98. 3:20you're a bit crazy or something? So
  99. 3:22yeah, that's the kind of thing that
  100. 3:23people maybe have. Now, I want you to
  101. 3:25think, how many new ones did you
  102. 3:27actually download this year? And not
  103. 3:29ones that you were maybe forced to by
  104. 3:31like your bank or something like that.
  105. 3:34Was it more than two? Was it any? I'm
  106. 3:36I'm not sure that it would have been.
  107. 3:38Okay. So, we we we've all kind of got
  108. 3:40like a fairly static app environment on
  109. 3:42our phones for the most part. But what
  110. 3:44is happening on the other side of the
  111. 3:45screen? What is happening on the supply
  112. 3:47side? Well, I will tell you in the first
  113. 3:49half of this year, 2026, the number of
  114. 3:51new apps released on the app store
  115. 3:53doubled. Something like 560,000 new apps
  116. 3:56were launched in 6 months. And over the
  117. 3:58same period, what happened to downloads?
  118. 4:01Well, they actually did slightly go up
  119. 4:02in some ways, which is sort of
  120. 4:04surprising, but they went up by 2%. So,
  121. 4:07here we have this picture, and I don't
  122. 4:09think you need to be some sort of like
  123. 4:11master economist to see the problem
  124. 4:12here. You have this picture where supply
  125. 4:15doubled, but demand basically didn't
  126. 4:17move. And once you understand this basic
  127. 4:20pattern of flat demand and increasing
  128. 4:22supply and you start looking for it,
  129. 4:24you're going to see it everywhere. In
  130. 4:26music, around 40,000 tracks a day were
  131. 4:28uploaded to the streaming platforms back
  132. 4:30in 2019. That's already uh quite a lot,
  133. 4:32I would say. But now it's around
  134. 4:34150,000. And on Dieser, about 44% of
  135. 4:37those tracks are fully AI generated,
  136. 4:40which is kind of no surprise. When it
  137. 4:42comes to businesses in general, new
  138. 4:44business creation, Americans, they filed
  139. 4:46a record 5 67 million applications last
  140. 4:50year, which is more than 60% up on 2019.
  141. 4:54Now, you might you might look at some of
  142. 4:55these things like apps and music and
  143. 4:56just like filing for new businesses and
  144. 4:59you might think, well, okay, this is
  145. 5:00like cheap. This is just information.
  146. 5:01Yes, I can see how it's easy for there
  147. 5:03to be a supply explosion here, but that
  148. 5:05doesn't really mean anything. But the
  149. 5:07supply explosion, you know, it exists
  150. 5:09everywhere, including in things like
  151. 5:10heavy manufacturing. Like one example
  152. 5:12that I like to give is cars, which you
  153. 5:14can't just throw up, you know, you can't
  154. 5:16vibe code a new car brand. But in China
  155. 5:18alone, there are now something like 129
  156. 5:22different electric car brands, of which
  157. 5:24maybe like 10 or 11 are actually
  158. 5:26profitable. And in the second half of
  159. 5:28this year, a record 156 new models are
  160. 5:32going to be launching there. Like, but
  161. 5:34when I was growing up, there were
  162. 5:36probably what, like 10 or 11 car brands,
  163. 5:39period, globally. So you can start to
  164. 5:41see, you know, this pattern on what's
  165. 5:43going on here. So yes, it has indeed
  166. 5:45never been an easier time to start a
  167. 5:47business, but it's also never been
  168. 5:49easier for everybody else. And that is
  169. 5:51the bit that people kind of they don't
  170. 5:52seem to think about. So this means that
  171. 5:54the second that a customer problem shows
  172. 5:56up anywhere, bam, 10 companies, they pop
  173. 5:58up to solve it. And this number is only
  174. 6:00going one way. Every few months, the
  175. 6:03tools get better and the tools get
  176. 6:05cheaper. And so next year, that's going
  177. 6:07to be 20 companies. and then the year
  178. 6:09after that 50 companies it is just going
  179. 6:11to spiral and accelerate. So this brings
  180. 6:13me on to what I have to tell my clients
  181. 6:15about this like making money is it's not
  182. 6:17very complicated. It really all comes
  183. 6:18down to one idea that everyone thinks
  184. 6:20they understand but we notice very
  185. 6:22quickly that they really don't. And that
  186. 6:24idea is supply and demand. If you manage
  187. 6:27to increase demand and decrease supply,
  188. 6:30you're going to earn a lot of money.
  189. 6:32That's literally it. But unfortunately
  190. 6:34at the moment people are basically
  191. 6:36focusing on increasing supply and they
  192. 6:38wonder why it isn't working. The way
  193. 6:40that most businesses try to counter this
  194. 6:41of course is that they put a lot of
  195. 6:43energy into increasing the demand side
  196. 6:46by doing more marketing getting more
  197. 6:48leads trying to create more content just
  198. 6:50doing more more. And they don't really
  199. 6:52think about the supply side at all. But
  200. 6:53the problem is is that there's a limit
  201. 6:55to how much sometimes you can increase
  202. 6:57demand for something. Demand is actually
  203. 6:58fairly fixed for the most part. But with
  204. 7:01if the supply is outpacing the demand,
  205. 7:03it doesn't matter how good your ads are
  206. 7:05and how many like cold emails you send.
  207. 7:07That's not going to work. So what I want
  208. 7:09you to be doing is I want you to be
  209. 7:10thinking more carefully about the supply
  210. 7:12side, which is basically a way of asking
  211. 7:14how do we become something that there is
  212. 7:17less of, right? How do we build
  213. 7:21something or evolve into something which
  214. 7:23is more and more scarce? Because it is
  215. 7:25the scarcity which is going to unpick
  216. 7:28this riddle. and most of the other
  217. 7:30briefings that I'm going to talk about
  218. 7:31here, they are going to help you to
  219. 7:33increase the scarcity of what you're
  220. 7:35selling. Now, thinking about AI a little
  221. 7:37bit more, the people who are really sort
  222. 7:38of optimistic about AI, they will say
  223. 7:40things like, well, look, AI means that I
  224. 7:42can build anything now, and isn't that
  225. 7:43fantastic? And people are often talking
  226. 7:46about this like it's really good news.
  227. 7:48People still think that this is a
  228. 7:49positive thing for business. But what we
  229. 7:51have to keep top of mind instead is this
  230. 7:54simple but kind of very counterintuitive
  231. 7:56idea which is whatever becomes easy and
  232. 8:00cheap and abundant instantly loses
  233. 8:03value. It has its value eroded. Like to
  234. 8:06see why let's just think about something
  235. 8:08like water. Okay? Like water is more
  236. 8:10valuable than anything you will ever
  237. 8:12sell. There is no product in the world
  238. 8:13that's more valuable than water. Water
  239. 8:15literally keeps you alive but it also
  240. 8:16falls out of the sky. So, you can't
  241. 8:18really charge an awful lot of money for
  242. 8:19it. You see, value, it doesn't come from
  243. 8:22the inherent quality of the thing. It
  244. 8:24comes from two other things. It comes
  245. 8:25from desiraability and it becomes from
  246. 8:26scarcity. And the moment that you take
  247. 8:28away scarcity, the value goes with it.
  248. 8:31Even if the thing is actually still very
  249. 8:33desirable. Now, this is exactly what AI
  250. 8:35has been doing for the past 3 years. It
  251. 8:38has been taking things that were scarce
  252. 8:40and has been making them abundant.
  253. 8:42Terrific, right? we think research,
  254. 8:45copywriting, analysis, design, software
  255. 8:47expertise, like all these things that we
  256. 8:49know that AI is very good at. Now, two
  257. 8:51or three years ago, this stuff was gold,
  258. 8:53right? And you could really you could
  259. 8:55really sell it for a lot of money. But
  260. 8:57now AI has turned it, broadly speaking,
  261. 8:59into lead. And as each new model is
  262. 9:03released, that list of things that it
  263. 9:05turns to lead, it gets longer because
  264. 9:07each one knocks something else off the
  265. 9:10scarce pile and into the abundant pile.
  266. 9:13Now most people they understand this on
  267. 9:15paper. The problem is is that their
  268. 9:17their mental models. They haven't caught
  269. 9:20up. They are still walking around with
  270. 9:22this kind of imaginary price list in
  271. 9:24their head like it's still 2022. And
  272. 9:27this is how they are calibrating what
  273. 9:28they should be spending their time on,
  274. 9:30what they should be spending their money
  275. 9:32on, and what they think is going to help
  276. 9:33their business win. I know this because
  277. 9:35you know this has happened directly to
  278. 9:37me. So, like back in 2023, I was writing
  279. 9:40a lot of like long, thoughtful,
  280. 9:42reasonably highquality posts about
  281. 9:44strategy on LinkedIn. And they were
  282. 9:46basically a license to print money
  283. 9:47because not a lot of people could do it
  284. 9:48at the time. I got 130,000 followers and
  285. 9:51I genuinely thought that, you know,
  286. 9:53maybe at the time, well, my posts are my
  287. 9:55posts are really good. But actually,
  288. 9:56they weren't really good. I mean, maybe
  289. 9:58they were good. It it doesn't matter if
  290. 9:59they were good. What mattered is that
  291. 10:01they were scarce. And the moment that
  292. 10:02everyone else could start producing
  293. 10:04something similarish in 30 seconds, like
  294. 10:06the value had completely vanished. So I
  295. 10:09realized pretty quickly this issue, but
  296. 10:11most other people out there, they are
  297. 10:12thinking, oh well, you know, now I can
  298. 10:14write content like Alex Smith or Dano or
  299. 10:16whoever else and so therefore I'm uh I'm
  300. 10:18going to be able to have some of the
  301. 10:20success that they had. But of course,
  302. 10:22you can't because the value is gone. And
  303. 10:25content, of course, you know, it's just
  304. 10:26the tip of the iceberg. I see the same
  305. 10:27thing happening kind of everywhere right
  306. 10:29now, often on a much bigger scale. Like
  307. 10:32people are obviously using AI to build
  308. 10:34stuff gleeully that they think is going
  309. 10:36to make them a lot of money. An app or a
  310. 10:38course or a content machine or a SAS
  311. 10:41tool that they knocked up over the
  312. 10:42weekend and they're delighted because
  313. 10:44you know the thing that they used to
  314. 10:45cost them 5 grand and take them months
  315. 10:47now cost them nothing and takes like 20
  316. 10:49minutes. In fact, the other day I
  317. 10:51myself, I built some sort of like
  318. 10:53content organization machine just to
  319. 10:55sort of house all of my IP, a piece of
  320. 10:58software, which is a better piece of
  321. 11:00software than anything I have ever paid
  322. 11:02for. And I can really see I can put
  323. 11:04myself in the headsp space of the people
  324. 11:06who do that and they think, "Wow, this
  325. 11:07is so good. I've got to go and sell this
  326. 11:09thing." But it took me 20 minutes to
  327. 11:12make, right? So I like I could give it
  328. 11:14away for free. I probably will give it
  329. 11:16away for for free to people on my
  330. 11:18newsletter. But my god, like it it can't
  331. 11:21be sold. You can't sell anything which
  332. 11:23you can build in 20 minutes, right? So
  333. 11:25yes, these things, these capabilities,
  334. 11:27they can be very useful. They can like
  335. 11:30do a good job for you, but that does not
  336. 11:32the same thing as being commercially
  337. 11:35valuable. We have to be able to separate
  338. 11:36these ideas of like usefulness and
  339. 11:39commercial value. We always have to
  340. 11:40think like is this like like water and
  341. 11:43air very useful but low value or is this
  342. 11:46like actually something you know m like
  343. 11:48gold which has got sort of very little
  344. 11:51kind of intrinsic value but the value
  345. 11:53exists obviously because of the scarcity
  346. 11:55we want to be making useless gold not
  347. 11:58useful water right so obviously this is
  348. 12:00what we could see very clearly in those
  349. 12:02app store numbers that I was talking
  350. 12:04about a minute ago new apps doubled
  351. 12:06while downloads went up 2% because
  352. 12:07obviously like the whole world decided
  353. 12:10amazing, wow, I can make so much money.
  354. 12:11I can become a millionaire by building
  355. 12:13something which has lost all of its
  356. 12:15value. Obviously, this effect is like
  357. 12:17hammering all sorts of even big public
  358. 12:20companies like CHEG, you know, which was
  359. 12:21this homework help company where
  360. 12:23students paid $15 a month for textbook
  361. 12:25answers because there was no sort of
  362. 12:27like, you know, free alternative that
  363. 12:29really did the job. But then CH GPT
  364. 12:31turned up and what happened? CHEG's
  365. 12:32revenue it fell 39% in a single year
  366. 12:35from 600 odd million to around like 377
  367. 12:39million and the stock is now something
  368. 12:40like 99% off its peak elsewhere of
  369. 12:44course we know what's happened with
  370. 12:44software the SAS apocalypse on 3rd of
  371. 12:47February I think it was like $285
  372. 12:49billion wiped off those stocks in a
  373. 12:51single day because all the things those
  374. 12:54companies had sold got cheap and
  375. 12:56investors investors when there's a lot
  376. 12:58of money on the line they are quite good
  377. 12:59at updating their mental models right
  378. 13:01the problem is is that the companies and
  379. 13:02the CEOs, they are less good at updating
  380. 13:04their mental models. So, the first job
  381. 13:06I'm going to give to my clients and to
  382. 13:08you is to try and update those
  383. 13:10assumptions. I want you to go through
  384. 13:11everything that you believe is valuable
  385. 13:13about your business, all the different
  386. 13:15forms of leverage, and I want you to ask
  387. 13:16the simple question of each one. Is it
  388. 13:19still true? Is this still valuable? Is
  389. 13:21this still scarce? And the easy way to
  390. 13:24do that is to sort everything into
  391. 13:25basically kind of two piles. This isn't
  392. 13:28exact science, but it's close enough. On
  393. 13:30the one side here, we can see forms of
  394. 13:31leverage that are going down that are
  395. 13:33becoming less valuable. And on the other
  396. 13:35side, we can see forms of leverage that
  397. 13:37are going up. Going down are things like
  398. 13:40product and service on its own. Your
  399. 13:43technology technology is going down. IP
  400. 13:45is often going down. Cost structure and
  401. 13:48expertise. These are all getting easier
  402. 13:51for everyone. So, they're worth a little
  403. 13:52bit less every month. Albeit this is not
  404. 13:54sort of happening like at an even speed.
  405. 13:57On the other hand, what's going up are
  406. 13:59things like brand distribution,
  407. 14:01proprietary data, scarce physical
  408. 14:03assets. These are the things that are
  409. 14:05that were always hard and they're still
  410. 14:07hard or even things that are actually
  411. 14:08getting harder while everything else
  412. 14:11gets easy. So, you want to kind of like
  413. 14:13see which of these where is where is
  414. 14:15your uh attention placed? What do you
  415. 14:17think wins for you? And once you've
  416. 14:19sorted your business that way, there are
  417. 14:20then a couple of other questions you can
  418. 14:22answer. The first is broadly speaking,
  419. 14:24is our leverage growing or is it under
  420. 14:25threat? If your advantage sits under
  421. 14:27something that is getting easier, it's a
  422. 14:28bit like you're standing on a melting
  423. 14:30iceberg and you need to start thinking
  424. 14:33about how long has it got until you're
  425. 14:36in the water with the penguins. The
  426. 14:37Yeah, penguins go in the water, don't
  427. 14:39they? The second question is how do we
  428. 14:41start building real leverage in one of
  429. 14:43the rising categories? And you don't
  430. 14:45need all of them. You know, one or two
  431. 14:46would be fine. You just need a genuine
  432. 14:48defensible edge in places where it is
  433. 14:51quite difficult to get it. And that's
  434. 14:53where the next three years of your money
  435. 14:55and your talent and your attention
  436. 14:56should really go. Now, before we move
  437. 14:58on, I'm just going to give you a quick
  438. 14:59one. I've turned every briefing in this
  439. 15:01video into a set of prompts that
  440. 15:02basically you can just jump straight
  441. 15:03into chapter GPT or into Claude and it
  442. 15:06can work through some of these same
  443. 15:07questions kind of like how I might do if
  444. 15:09I was sitting with you. And given what
  445. 15:12I'm about to say about AI in the next
  446. 15:13briefing, I've built them so that AI
  447. 15:15interrogates you rather than just
  448. 15:17handing you the obvious average answer
  449. 15:20for free. It ain't going to give you the
  450. 15:21answer, but it is going to think you get
  451. 15:22you thinking in the right direction. The
  452. 15:25link is in the description, so check
  453. 15:26that out. But before, let's get back to
  454. 15:28it. So, you know, when people are faced
  455. 15:30with some of these pressures that we've
  456. 15:32talked about, what do they do? Well,
  457. 15:33they think, well, let's do what the most
  458. 15:34successful companies are doing. Let's
  459. 15:36follow their best practice or even
  460. 15:37better, let's ask chat GBT what we
  461. 15:39should do. A new kind of default
  462. 15:41mechanism for many, I'm sure. And
  463. 15:42because of that, people don't
  464. 15:43necessarily like what I'm going to say
  465. 15:44to them in this one. So let's be just
  466. 15:46sort of start with a question like have
  467. 15:49you noticed that everyone out there
  468. 15:51online all the gurus seem to be giving
  469. 15:53out very similar business advice sell
  470. 15:55the outcome niche down irresistible
  471. 15:57offer build a value stack find the pain
  472. 15:59point 15 years ago like nobody was
  473. 16:02saying this stuff these weren't really
  474. 16:03this wasn't really common parlons so why
  475. 16:07have we all converged on this like have
  476. 16:09we just suddenly like have we figured it
  477. 16:10all out now have we magically cracked
  478. 16:12the code of business is that why all the
  479. 16:14business advice case has coalesed like
  480. 16:16this. Unfortunately, not unfortunately
  481. 16:18the truth is far more boring.
  482. 16:20Unfortunately, what happened was the
  483. 16:22algorithm. Now, this holy algorithm that
  484. 16:25dominates our lives, it decides what
  485. 16:27information reaches you. And it doesn't
  486. 16:29decide by asking whether something is
  487. 16:31true or useful or relevant. It decides
  488. 16:33by basically popularity. Imagine that
  489. 16:35there are pre like perfectly valid ways
  490. 16:38of doing something, but one of them
  491. 16:40happens to be snappier and easier to
  492. 16:42explain in a 30-cond clip. that one is
  493. 16:45going to win the algorithmic battle and
  494. 16:46the other two are going to get buried.
  495. 16:48So what we now call best practice or the
  496. 16:51stuff that we're always seeing, we're
  497. 16:52always been given advice on is really
  498. 16:54the most engaging practice. And everyone
  499. 16:56has therefore been drinking from this
  500. 16:58same narrowing trough for a decade now.
  501. 17:01And that was even before AI. Now when we
  502. 17:03pour AI on top of that, and let's just
  503. 17:05think about what AI does. I mean, it's
  504. 17:07the same thing, right? It doesn't go
  505. 17:08looking for the best answer. It goes
  506. 17:09looking for the most likely answer. It's
  507. 17:11the only way it can really work. And the
  508. 17:13most likely answer is by definition the
  509. 17:15average. So this also has this
  510. 17:16converging effect. In fact, it's even
  511. 17:18worse because the AI was trained on the
  512. 17:19same algorithm filtered internet that
  513. 17:21you're seeing every day. So you're kind
  514. 17:23of getting a filter on top of a filter.
  515. 17:25And what's interesting is we're now
  516. 17:26getting a pretty good idea of how far
  517. 17:29this goes and what the effects of this
  518. 17:30are. There was this really interesting
  519. 17:32study at Duke University recently where
  520. 17:34they tested 22 commercial AI models
  521. 17:37against more than 100 humans on the same
  522. 17:39set of creative problems. Now,
  523. 17:41individually, the AIs did really fine.
  524. 17:43Their answers were as good quality as
  525. 17:46the humans were. That's that that's
  526. 17:47great. But as a group, here's the thing.
  527. 17:50Their answers were far more similar to
  528. 17:52each other than the humans answers were.
  529. 17:54They weren't like thinking worse. It was
  530. 17:57just they were thinking less diverse.
  531. 17:59And when the researchers prompted the
  532. 18:01models to be more creative, it actually
  533. 18:03made barely any difference. And this is
  534. 18:06a huge issue because it isn't like
  535. 18:08quality of analysis that gives you
  536. 18:10leverage. What gives you leverage is
  537. 18:12difference. Sometimes it might even be
  538. 18:14worse analysis, but because it's
  539. 18:16different than what the the competition
  540. 18:17is doing, it still makes you different
  541. 18:19and gives you leverage. So it's very
  542. 18:21very dangerous to increase quality but
  543. 18:23also increase convergence. So ultimately
  544. 18:25then it doesn't really matter, you know,
  545. 18:27what model you pick or even to some
  546. 18:29extent how you prompt it. like you and
  547. 18:31every one of your competitors are being
  548. 18:32pulled towards the same rough answers,
  549. 18:35the same strategies, the same websites,
  550. 18:37the same tone of voice, the same
  551. 18:38sentence structure, you know, the same
  552. 18:40business model. And it's only going to
  553. 18:42get worse before it gets better. As more
  554. 18:44and more of the internet is written by
  555. 18:46AI, as we know is happening, the next
  556. 18:48generation of models is going to get
  557. 18:49trained on that. So the pull towards
  558. 18:52this kind of single version of the
  559. 18:54truth, it only gets stronger. Like I
  560. 18:58said, advantage comes from difference.
  561. 19:00It does not come from quality. So if you
  562. 19:03engineer out as we are doing, the one
  563. 19:05thing that actually generates traction,
  564. 19:07don't complain when you struggle to find
  565. 19:09any. There's a second kind of corrosive
  566. 19:11effect commercially that people also
  567. 19:13don't really want to hear, which is that
  568. 19:15for most companies, and this has been
  569. 19:16pretty well established now, AI isn't
  570. 19:18actually making them any more money.
  571. 19:19When MIT looked into this, they found
  572. 19:21that 95% of organizations, they saw no
  573. 19:24measurable return from their generative
  574. 19:26AI projects. A big part of this is just
  575. 19:28because most companies are using it to
  576. 19:30answer the question of how do we do
  577. 19:32everything a little a little bit worse
  578. 19:34but a hell of a lot cheaper, which of
  579. 19:36course isn't really a revenue driving
  580. 19:38approach. But I think the bigger reason
  581. 19:40why this is happening is because
  582. 19:41basically like everyone is getting the
  583. 19:43same gains at the same time. So yes, you
  584. 19:46are gaining a lot of capabilities, but
  585. 19:47because all of your competitors have got
  586. 19:49them too, it isn't really giving you any
  587. 19:51leverage. So what really is the
  588. 19:54implication of this for us? Well, the
  589. 19:56first thing that I might tell clients is
  590. 19:57that you want to use AI for closed
  591. 20:00problems, meaning things that basically
  592. 20:02have a right answer like summarize this
  593. 20:04thing, check this thing, build this
  594. 20:06model. But what you do not want to do is
  595. 20:09outsource open questions, which is ones
  596. 20:11about what path to take, ones where
  597. 20:13there isn't a single right answer. cuz
  598. 20:15you know not everything worth knowing
  599. 20:17has been written on the internet. The
  600. 20:20like we we forget that there's more
  601. 20:21information outside of the internet
  602. 20:24uncodified information including in our
  603. 20:26own heads than there is on the internet.
  604. 20:29So don't overestimate the wisdom and the
  605. 20:31amount of knowledge that AI has purely
  606. 20:34from a context perspective. And then
  607. 20:35even if it did have that because of this
  608. 20:37convergence effect, you still do not
  609. 20:40want to be giving it too much power over
  610. 20:42you when it comes to these open
  611. 20:44problems. The second thing to do about
  612. 20:46this issue um more sort of personally is
  613. 20:48to deconverge your own knowledge. Now
  614. 20:51what do I mean by that? Well, look, if
  615. 20:52everybody's drinking from the same
  616. 20:53trough, whatever like Instagram happens
  617. 20:55to be serving them that day, you just
  618. 20:57want to go and drink from another
  619. 20:59trough. like read some books, you know,
  620. 21:01e old ones or weird off-center ones that
  621. 21:03that didn't go viral. Talk to actual
  622. 21:06experts, people who are kind of
  623. 21:08incentivized to get results rather than
  624. 21:10incentivized to get views, idiosyncratic
  625. 21:13people. But it's not that they're going
  626. 21:15to be like more rights than the stuff
  627. 21:17you're seeing online, but they're going
  628. 21:18to be different. And that difference is
  629. 21:20your advantage. That is just as valuable
  630. 21:23as knowing more things, knowing peculiar
  631. 21:25things or different things. I mean, you
  632. 21:26know, last Christmas I had a kind of a
  633. 21:28funny experience like this where I spent
  634. 21:30two hours with AI trying to crack some
  635. 21:32sort of like creative problem. I was
  636. 21:34like getting mountains of output and but
  637. 21:35it was completely I I got nowhere. It
  638. 21:37wasn't it wasn't it wasn't really useful
  639. 21:39to me. But then in the car I was with my
  640. 21:42wife who doesn't really know anything
  641. 21:43about the particular thing I was talking
  642. 21:45about but I was chatting about it and
  643. 21:46she said something kind of random and
  644. 21:49can't click my fingers and boom, right?
  645. 21:51I had it. the answer that sort of came
  646. 21:52to me because I'd sort of put that
  647. 21:54randomizing effect into the problem
  648. 21:57solving process.
  649. 21:59Now, another sort of uh truism belief
  650. 22:02that people like to take to the bank is
  651. 22:04having faith in good marketing when all
  652. 22:06else fails. If we find a way to rank on
  653. 22:09Google, we run the ads, we send the
  654. 22:10emails, we post the content, you know,
  655. 22:13that is going to get us leads and that's
  656. 22:15going to get us sales. But the big
  657. 22:18problem that we have now uh and what I
  658. 22:20have to tell clients is that nobody's
  659. 22:22listening anymore. Like you know you are
  660. 22:25talking often into the ether and the
  661. 22:27reason for this is pretty simple.
  662. 22:29Everything on the planet is sort of
  663. 22:31increasing in abundance right now except
  664. 22:32kind of one thing and that is attention.
  665. 22:35Attention in general if we can think of
  666. 22:37it as this sort of commodity as this
  667. 22:39asset. It is shrinking and every time a
  668. 22:42new tool is launched that makes content
  669. 22:44cheaper to produce and easier to
  670. 22:46distribute that shrinking accelerates.
  671. 22:48Ultimately you know your customers they
  672. 22:50have the same 24 hours in the day as
  673. 22:52they had 10 years ago or a thousand
  674. 22:54years ago and they probably have a lot
  675. 22:55less patience as well. Every brand,
  676. 22:57every creator, every news alert, every
  677. 22:59AI generated video is all fighting for
  678. 23:01that same finite amount of attention.
  679. 23:03And you know it's a real war out there
  680. 23:06and it's bloody exhausting. Let me tell
  681. 23:08you from direct personal experience and
  682. 23:11you would love to opt out of it. I would
  683. 23:13love to opt out of it. But you can't opt
  684. 23:15out of it because if you can't steal
  685. 23:17attention from somewhere, if you can't
  686. 23:19steal this most valuable of commodities,
  687. 23:21then you're not going to earn any money.
  688. 23:23People cannot buy what they don't
  689. 23:25notice. This is pretty obvious. Once
  690. 23:27again, we can see evidence of this
  691. 23:28showing up in all sorts of numbers in
  692. 23:31direct and indirect ways. Like in the
  693. 23:33first few months of this year, 68% of
  694. 23:35Google searches in the US ended without
  695. 23:38anyone clicking on anything. And bearing
  696. 23:39in mind, in theory, the whole reason
  697. 23:41that we search on Google is to find
  698. 23:42something to click on. But that actually
  699. 23:44clearly isn't true anymore. And indeed,
  700. 23:46when an AI overview sat at the top of
  701. 23:48those results, the click-through rate on
  702. 23:50whatever the number one result was, it
  703. 23:51would drop by 58%. So even if you're
  704. 23:54ranked first, right, even if you're
  705. 23:56ranked first, you can still become kind
  706. 23:58of invisible. So what do people think?
  707. 24:00They think, well, fine, no, no big deal.
  708. 24:02I'm just going to pay for attention
  709. 24:03instead. Except, of course, what is
  710. 24:05happening there? Meta's average price
  711. 24:07per ad went up 14% last quarter. And in
  712. 24:09the US and Canada, it went up 23% in one
  713. 24:12quarter. And we all know what's
  714. 24:14happening to email right now once this
  715. 24:16safe haven, but no longer. The amount of
  716. 24:18just garbage I get every day and the
  717. 24:20amount of garbage that I'm sure that you
  718. 24:21get all enabled by all of these very,
  719. 24:23very productive, high leverage agents
  720. 24:25buzzing around out there. This is why
  721. 24:28there are now 392 billion emails being
  722. 24:31sent every day. So obviously there are a
  723. 24:34lot of people competing for this finite
  724. 24:36attention. But it's actually worse than
  725. 24:37that because what do people generally do
  726. 24:39when they're overwhelmed? Well, they
  727. 24:41don't filter things more carefully. They
  728. 24:43just retreat. They fall back to the
  729. 24:45things they know and the things they
  730. 24:46trust. They fall back to that one
  731. 24:48newspaper, those two online magazines,
  732. 24:50those three creators. they fall back to
  733. 24:52a tiny closed set of names and
  734. 24:54institutions they trust because it's
  735. 24:56just too wild out there. I mean, you can
  736. 24:58even probably think about yourself for a
  737. 24:59second like how many new kind of sources
  738. 25:01of information did you find this year
  739. 25:03that you you really started trusting.
  740. 25:06So, this is why the attention actually
  741. 25:08contracts. It doesn't sort of stay
  742. 25:10static. It's because people get
  743. 25:11overwhelmed and they go back to what
  744. 25:13they know. So, we can't escape the
  745. 25:15logical conclusion of this. In such
  746. 25:16conditions of abundance, whatever is
  747. 25:18discoverable, whatever wins the
  748. 25:20attention war is going to win. And
  749. 25:22unfortunately, now just doing good
  750. 25:25marketing in the classical sense, it
  751. 25:26isn't going to do that because there's
  752. 25:28so much good marketing out there now
  753. 25:30that there is in effect no good
  754. 25:32marketing anymore. So really, what I
  755. 25:34just have to tell clients is is simple.
  756. 25:36If it isn't difficult, it isn't going to
  757. 25:39work. The moment that a marketing
  758. 25:40technique becomes easy to scale, it's
  759. 25:42going to stop working. Whereas the
  760. 25:44marketing techniques that are unfair and
  761. 25:46tedious and expensive, those are the
  762. 25:49ones where ROI is going to be found.
  763. 25:51When I say unfair, what I mean is using
  764. 25:53advantages that you have that nobody can
  765. 25:56copy. Like there's a I'll give you a
  766. 25:58little quick list on the screen of like
  767. 26:00nine examples of this that you know you
  768. 26:02can think through. Like you've got fame,
  769. 26:04you got a verifiable track record and
  770. 26:06that's got to be like a really
  771. 26:07impressive track record. Got association
  772. 26:10with big names. Genuine insight, the
  773. 26:13type of which that can't be generated by
  774. 26:15an LLM. Costly signaling is really good.
  775. 26:19Obviously, real world relationships are
  776. 26:21priceless. Showmanship sometimes, maybe
  777. 26:24live demonstration, and just physical
  778. 26:25presence, doing things offline. If you
  779. 26:28can show three of these, if you can tick
  780. 26:30three of these boxes, you will probably
  781. 26:32have an effective way to gain attention
  782. 26:34because they're all difficult. And that
  783. 26:36is exactly the point. As for tedious
  784. 26:39marketing, well, that just means
  785. 26:40choosing the stuff that everybody else
  786. 26:42can't be bothered with. Original
  787. 26:44research, your own events, 50 speaking
  788. 26:47slots in a year, like getting on the
  789. 26:49plane, hitting the trail, handwritten
  790. 26:51letters, all this kind of thing. In a
  791. 26:53world of no friction, the more that we
  792. 26:56can add friction, the more that we
  793. 26:57actually build a moat. Friction becomes
  794. 26:59the moat. The tedium is actually the
  795. 27:01point. And as for things being
  796. 27:03expensive, well, look, it's just looking
  797. 27:05at those things where the ROI just looks
  798. 27:07on the face of it kind of awful. You
  799. 27:09know, why do people buy huge advertising
  800. 27:11takeovers of Time Square or Oxford
  801. 27:14Circus Tube Station? It's because people
  802. 27:16know how much it costs and then people
  803. 27:18see that company and they think, damn,
  804. 27:20they must be super legit. Like, that is
  805. 27:23costly signaling. Like after 20 years of
  806. 27:25everyone being told how cheap and easy
  807. 27:27and quick marketing could be made, the
  808. 27:29people who choose not to go that route
  809. 27:30are really going to draw attention to
  810. 27:32themselves. Perhaps a little thought
  811. 27:33experiment you can run here is to simply
  812. 27:35say like if this piece of marketing that
  813. 27:38we're about to do, if it costs 10 times
  814. 27:40more, would we still do it? Would we
  815. 27:42still be confident in its effectiveness?
  816. 27:44And if the answer is no, then probably,
  817. 27:48you know, you're just dealing in some
  818. 27:49form of slop and you need to think more
  819. 27:52tedious, more expensive, and more
  820. 27:54difficult. Now, so many people, they're
  821. 27:57not going to pay any attention to a
  822. 27:58video like this or any attention to
  823. 28:00strategy at all because they're
  824. 28:02thinking, well, look, we've got a great
  825. 28:03track record. We've been doing this for
  826. 28:05years. We know what we're doing. We are
  827. 28:07safe. And basically what this means is
  828. 28:09they are complacent. And because they
  829. 28:11know that for the last 15, 20 years
  830. 28:13everything's been fine, they think,
  831. 28:14well, it's probably going to be fine for
  832. 28:15the next 15 or 20 years. Well, look, I
  833. 28:17have a very strong message for these
  834. 28:19types of business, even though they
  835. 28:20won't be watching this, so I don't know
  836. 28:22why I waste my breath, but whatever. And
  837. 28:24the message is the age of complacency is
  838. 28:27over. Now, to understand what I mean by
  839. 28:28that, we have to start by admitting
  840. 28:30something kind of uncomfortable, which
  841. 28:32is that for most businesses, mediocrity
  842. 28:34has always been more than enough. you
  843. 28:37could build a perfectly good business,
  844. 28:39sometimes a very, very big one, just by
  845. 28:40doing a decent job in an industry where
  846. 28:43most people were kind of not really
  847. 28:45trying that hard. You see, most
  848. 28:47industries, they're kind of like this.
  849. 28:48They run on an unspoken almost
  850. 28:51non-aggression pact between the founders
  851. 28:53within them. Each incumbent has their
  852. 28:55patch and it's a bit of a lifestyle
  853. 28:57business and everyone likes to go and
  854. 28:59play golf and everyone just kind of
  855. 29:00agrees not to rock the boat. It's sort
  856. 29:02of like chummy in these industries. It's
  857. 29:05like guys, come on. Look, we all agreed
  858. 29:07not to try too hard here, right? And I
  859. 29:09mean, I've seen so many industries like
  860. 29:12this, particularly the more sort of
  861. 29:13unsexy industries. Unfortunately, this
  862. 29:16pact is now breaking. Why? Well, we can
  863. 29:18ask a sort of very odd question to kind
  864. 29:20of like understand why this is. Did you
  865. 29:22ever wonder why there is no like Uber of
  866. 29:25school photos or no Netflix of
  867. 29:27electricians or Airbnb of of IT
  868. 29:30recruitment? like why haven't all
  869. 29:32industries been kind of taken over by
  870. 29:35these super disruptive players? And the
  871. 29:37answer is nothing to do with anything
  872. 29:39special about those industries really.
  873. 29:41It's just that they are too tedious and
  874. 29:44too low ROI for very talented people to
  875. 29:47enter. The smartest and most aggressive
  876. 29:49entrepreneurs in business, they looked
  877. 29:50at them and they thought, well, I can't
  878. 29:51be bothered with that. There's much
  879. 29:52bigger awards to be had over here. So
  880. 29:54tedium for most industries was kind of
  881. 29:57the moat that protected them from more
  882. 29:59aggressive players. Now the problem with
  883. 30:02AI and easier building and distribution
  884. 30:05and all the rest of it is that that
  885. 30:07tedium has become cheap and much easier
  886. 30:09to overcome. And at the exact same
  887. 30:11moment, the opportunities in software
  888. 30:14are shrinking because the big AI
  889. 30:15companies are swallowing them all up. So
  890. 30:18what happens to all of that aggressive
  891. 30:20talent that wanted to build a tech
  892. 30:22unicorn and now can't? Well, they're
  893. 30:24going to go looking for somewhere else
  894. 30:26to disrupt. And the obvious targets are
  895. 30:28the sleepy, underleveraged, complacent
  896. 30:31industries that have been coasting for
  897. 30:33decades may be like yours. Now, these
  898. 30:36people um these types of sharks, if you
  899. 30:38like, I call them frontier operators.
  900. 30:41They are extremely ambitious. They
  901. 30:43couldn't care less about work life
  902. 30:45balance. They have a winner take all
  903. 30:46mindset. They're on the cutting edge of
  904. 30:48tech and they have normally good enough
  905. 30:50taste and they're naturally strategic
  906. 30:53compared to the average, you know, CEO.
  907. 30:55And what these people are going to do,
  908. 30:57unfortunately, to all of these like
  909. 30:59cozy, chummy, slowmoving industries is
  910. 31:01they are just going to swarm them like
  911. 31:03locusts. We're already seeing some signs
  912. 31:05of what this looks like. Like in back in
  913. 31:08September last year, KKR they agreed to
  914. 31:10buy this garage door company, classic
  915. 31:12sleepy sleepy kind of industry called A1
  916. 31:15garage door service for around $2
  917. 31:17billion, which I can't quite believe.
  918. 31:19This is garage doors we're talking about
  919. 31:21here. The founder, he started with a
  920. 31:23single van back in 2007, but he built
  921. 31:26one of the biggest garage door companies
  922. 31:27in America, mostly by running it at a
  923. 31:30level that the industry had never seen
  924. 31:32before. So he was a frontier operator by
  925. 31:34the standards of that industry. He was a
  926. 31:35shark. He didn't actually have to invent
  927. 31:37anything. He just had to show up and try
  928. 31:39much much harder than everyone else. And
  929. 31:40then that's only the first wave here.
  930. 31:42You know, as the tools improve, the cost
  931. 31:44of walking into these sleepy industries
  932. 31:46and taking over is going to keep on
  933. 31:47falling. So you could expect a lot more
  934. 31:49of these types of stories over the next
  935. 31:51few years. And so therefore, I want
  936. 31:53clients to really think about very
  937. 31:55uncomfortable question, which is if the
  938. 31:58main players in your industry have been
  939. 31:59the sameish for the last 10, 15 years,
  940. 32:03what does that mean? It's not a
  941. 32:04reassuring sign, right? It probably
  942. 32:06feels reassuring, but it isn't. It It
  943. 32:08doesn't mean that you're so good or so
  944. 32:10special or the industry is so difficult.
  945. 32:12It just means that the ambitious people
  946. 32:14haven't thought you were attacking yet.
  947. 32:17And we need to think, is that situation
  948. 32:20going to hold? It's like you are playing
  949. 32:22high school basketball and you think
  950. 32:24that you don't have to play at Michael
  951. 32:26Jordan's level because like he's over
  952. 32:28there in the NBA and down here we're
  953. 32:29just playing high school ball. That
  954. 32:30would be overkill. I don't need to pay
  955. 32:32attention to things like strategy, stuff
  956. 32:34like that. But what are you going to do
  957. 32:36when Mike turns up in your high school
  958. 32:38gymnasium? You're going to be in
  959. 32:40trouble, right? When these people come
  960. 32:42along, they are going to start
  961. 32:43consolidating these industries. It like
  962. 32:46like in the A1 garage door example. And
  963. 32:49we can see again this showing up in the
  964. 32:51numbers because we can see that the gap
  965. 32:52between the winners, i.e. the
  966. 32:54consolidators and everyone else, it
  967. 32:56keeps on widening. like McKenzie, they
  968. 32:59looked recently at the world's biggest
  969. 33:00companies and they found that the top
  970. 33:0210% capture 80% of all the economic
  971. 33:05profit and this has actually got much
  972. 33:07much more skewed over the last 20 years
  973. 33:09because of the network effects enabled
  974. 33:11by technology. The middle 60% they make
  975. 33:15basically kind of nothing. So you know
  976. 33:17what are we going to do? What are we
  977. 33:18going to do to protect ourselves here?
  978. 33:19Well, the answer is very very simple. We
  979. 33:21have to become the frontier operator in
  980. 33:23our own space before somebody else comes
  981. 33:25and does it to us. And this all starts
  982. 33:28with ambition. I ask every leadership
  983. 33:31team the same question, which is what is
  984. 33:33the chance of you growing 3x in the next
  985. 33:3618 months? I don't I don't ask people,
  986. 33:39you know, is your strategy good or are
  987. 33:41you well set up for the future or any of
  988. 33:42this cuz everyone's just going to like
  989. 33:43talk themselves into a yes and they're
  990. 33:45going to lie to themselves instantly.
  991. 33:47But when we ask, are you on track to
  992. 33:49grow 3x? Like it's quite hard to sort of
  993. 33:51lie about that. And if the ch if the
  994. 33:53honest answer is that you know there
  995. 33:55really isn't a chance that you're going
  996. 33:56to do this the chances are almost zero
  997. 33:58then you can see that you are not being
  998. 34:00strategic enough you are not being
  999. 34:01aggressive enough you are not trying to
  1000. 34:03create new value you are not trying to
  1001. 34:05make a big move and therefore you are
  1002. 34:06very vulnerable to someone who does come
  1003. 34:09along and do that. The reason this
  1004. 34:10question is so powerful is you is
  1005. 34:12because you can't really triple a
  1006. 34:13business just by working harder or doing
  1007. 34:16better. Like effort is only going to
  1008. 34:17take you to the ceiling of your current
  1009. 34:19business model. But anything above that
  1010. 34:21is going to require the creation of a
  1011. 34:23different business. And that's why big
  1012. 34:25ambition forces strategy while a small
  1013. 34:28amount just lets you get away with
  1014. 34:30tinkering and just managing and just
  1015. 34:32turning the handle and waiting for
  1016. 34:33someone to come and screw you over.
  1017. 34:35Another interesting question to ask
  1018. 34:36perhaps is to just imagine like what
  1019. 34:39would happen if like a team of like
  1020. 34:43ravenous tech bros entered your industry
  1021. 34:46tomorrow if indeed they already haven't.
  1022. 34:48How would they go about things and what
  1023. 34:50would that mean for you? Can you picture
  1024. 34:53it? Can you imagine how they might beat
  1025. 34:55you? It's worth giving some thought to
  1026. 34:58that and then obviously you'll start to
  1027. 35:00develop a little bit of a playbook for
  1028. 35:02like hm maybe actually that's what we
  1029. 35:03should do instead because ultimately in
  1030. 35:052026 the only form of defense is going
  1031. 35:08to be attack. Now another maxim that has
  1032. 35:11well and truly run its course and had
  1033. 35:13its time is this idea of trying to beat
  1034. 35:16your competition by being better than
  1035. 35:17them by being the best player in your
  1036. 35:20industry by doing essentially what
  1037. 35:21everyone else is doing but just doing it
  1038. 35:23to a higher level. And this is
  1039. 35:25ultimately what most businesses are
  1040. 35:26aiming for because it seems logical that
  1041. 35:28this is the way to make your business
  1042. 35:30win. But ultimately, this is now
  1043. 35:32actually just a way to make your
  1044. 35:34business into a commodity, particularly
  1045. 35:36as people can copy and iterate faster
  1046. 35:38than they ever could before. The real
  1047. 35:40opportunities don't lie there. The real
  1048. 35:42opportunities lie on the other side of
  1049. 35:44the rules in the category that nobody
  1050. 35:46ever questions. Now, here's what I mean
  1051. 35:48by that. every single industry. It
  1052. 35:50basically runs on a set of invisible
  1053. 35:52rules like how you price, who the
  1054. 35:54customer is, what the product has to
  1055. 35:56include, which channel you sell through,
  1056. 35:58all this stuff that is kind of the
  1057. 35:59default template of the category. No one
  1058. 36:02really ever sort of decided on this
  1059. 36:03stuff. It just sort of developed
  1060. 36:04organically. They're just kind of there,
  1061. 36:06all of these norms like wallpaper and
  1062. 36:09everybody copies everyone else without
  1063. 36:10even realizing they're doing it. And
  1064. 36:12over time, it all just becomes like the
  1065. 36:14water that the whole industry swims in.
  1066. 36:16Now, the trouble is that in a crowded
  1067. 36:19market, those shared rules are exactly
  1068. 36:21what ultimately locks everyone into this
  1069. 36:24commodified battle. And what makes
  1070. 36:25everyone end up seeming the same as
  1071. 36:27everyone else. If you follow the same
  1072. 36:29rules as your competitors, you are going
  1073. 36:31to get the same answers as your
  1074. 36:34competitors. You're going to be asking
  1075. 36:35the same question. You're going to end
  1076. 36:36up in the same place. And you're never
  1077. 36:38going to escape these packed out overs
  1078. 36:40supplied markets by doing that. By doing
  1079. 36:42what everyone else does, but a little
  1080. 36:44bit better. if that was even possible
  1081. 36:47because the market right the market does
  1082. 36:49not notice better. It's very unfair.
  1083. 36:51Many better products have died because
  1084. 36:53of this. The market doesn't notice
  1085. 36:55better. It only notices power and it
  1086. 36:57only notices difference. So when every
  1087. 37:00market space on the map looks like it's
  1088. 37:02taken, the new space can only be found
  1089. 37:05on the other sides of rules that
  1090. 37:07everyone are following, which makes them
  1091. 37:10blind to that new opportunity. to show
  1092. 37:13you what I mean. Like one of the my
  1093. 37:14favorite examples of this that I often
  1094. 37:16mention is the Savannah Bananas, the
  1095. 37:18baseball team. Their category obviously
  1096. 37:20is baseball. And if we think about what
  1097. 37:21the normal rules of that category are
  1098. 37:23and what people are trying to do, it's
  1099. 37:25you know I mean it's a sport, right?
  1100. 37:27It's literally got many many like actual
  1101. 37:29written down rules. But the most
  1102. 37:31important rule that baseball teams are
  1103. 37:33all trying to follow is that they want
  1104. 37:35to win ball games. This is how they
  1105. 37:37direct their energies and their
  1106. 37:39attentions and their creativity. But
  1107. 37:41what the bananas did is they asked the
  1108. 37:43question, well, hold on a second. What
  1109. 37:44happens if we don't try to win ball
  1110. 37:48games? Does that actually give us an
  1111. 37:51opportunity to do something which no
  1112. 37:54other baseball team ever does because
  1113. 37:56we've suddenly like we've we've removed
  1114. 37:58that assumption and we've seen what
  1115. 38:00might lie on the other side, what this
  1116. 38:02might enable. And the answer to what
  1117. 38:03this enabled basically was doing all
  1118. 38:05sorts of crazy stuff on the pitch on the
  1119. 38:07pitch on the field to make uh it into
  1120. 38:10the best fan experience of any team in
  1121. 38:13the whole land. And then what happened
  1122. 38:15obviously even though their team was
  1123. 38:17kind of crap at baseball, loads of
  1124. 38:18people came to watch them and they built
  1125. 38:20this really successful business cuz
  1126. 38:22ultimately you know they're still in the
  1127. 38:23business of selling tickets. No one else
  1128. 38:26had ever thought about doing something
  1129. 38:29like this because nobody else had ever
  1130. 38:31thought, well, hold on a second. What if
  1131. 38:33we just don't try to win ball games? So,
  1132. 38:35this is what I mean about how you remove
  1133. 38:36an invisible rule and then you see
  1134. 38:38something exciting lurking on the other
  1135. 38:40side of it. Last year, apparently the
  1136. 38:41bananas, they sold out more than 50
  1137. 38:43cities, including 81,000 people in a
  1138. 38:46single college football stadium. This is
  1139. 38:48like baseball. It's like not normal from
  1140. 38:50what I understand about the sport. And
  1141. 38:52this year's world tour has got 70 stops
  1142. 38:54in major league stadiums and you have to
  1143. 38:56enter a lottery to get a ticket. And
  1144. 38:57there's and you know there's no proper
  1145. 39:00baseball team could could ever copy them
  1146. 39:02because it would mean obviously
  1147. 39:03dismantling the thing that their whole
  1148. 39:05business is is built on. And that is
  1149. 39:07strategy, right? That strategy when you
  1150. 39:08make a move that your competitors are
  1151. 39:10completely unable to copy. This is what
  1152. 39:12this is all about. This is also what
  1153. 39:14Nintendo did when I talk about the
  1154. 39:15Switch when they basically made a
  1155. 39:17console that was portable to dominate
  1156. 39:19party gaming. But in order to do that,
  1157. 39:21they had to sacrifice power. Something
  1158. 39:23which Sony and Microsoft are never ever
  1159. 39:25going to do with their consoles. And
  1160. 39:27even on like much much smaller scales,
  1161. 39:29we can see businesses being successful
  1162. 39:30with this. Like a little client of mine,
  1163. 39:32this company called Build Design Studio,
  1164. 39:34a design agency in Birmingham, Alabama,
  1165. 39:37they noticed that every single agency
  1166. 39:38basically assumes that the agency and
  1167. 39:41the creatives are the guardians of the
  1168. 39:43brand and that they need to control the
  1169. 39:45brand. And they thought, well, what
  1170. 39:46actually if we make the client be in
  1171. 39:50control of the brand and instead of
  1172. 39:51selling amazing design and our taste, we
  1173. 39:54actually sell capability. We actually
  1174. 39:56showme clients how to manage and run the
  1175. 39:59brand for themselves. So they can be the
  1176. 40:01creative guardians and basically the
  1177. 40:03agency can get out of the way. Obviously
  1178. 40:05something that's quite appealing to
  1179. 40:07brands if you tell this to them. Because
  1180. 40:09of this move, within a year their
  1181. 40:10revenue doubled and their profit margin
  1182. 40:12had gone up 10x. And this is just like a
  1183. 40:15very very small company, but it's just
  1184. 40:16using the same techniques as what is
  1185. 40:18happening with the Nintendo Switch. So
  1186. 40:20what I'm telling clients here basically
  1187. 40:22is that you want to start by listing
  1188. 40:24your industry's sacred cows, meaning
  1189. 40:25everything that is so fixed that it's
  1190. 40:27basically wallpaper. And at first it's
  1191. 40:29actually going to be very hard to even
  1192. 40:30notice what these things are. The
  1193. 40:32pricing model, the channel, who the
  1194. 40:34customer is, the features, all that kind
  1195. 40:35of stuff. You then want to maybe look at
  1196. 40:37the ones that you are worst at, where
  1197. 40:39you already don't have an advantage
  1198. 40:41because that's obviously where you got
  1199. 40:42the least to lose. And then you can ask
  1200. 40:44the slightly psychopathic question of
  1201. 40:46what if we were even worse at that
  1202. 40:48thing? What if we just didn't do it at
  1203. 40:49all? What when we remove that barrier,
  1204. 40:52what can we see on the other side? Like
  1205. 40:54what if a law firm didn't build by the
  1206. 40:56hour? What if a consultancy refused to
  1207. 40:58do workshops? What if your product was
  1208. 41:00deliberately worse at the thing that
  1209. 41:02everybody else competes on? Most of the
  1210. 41:05answers at first glance that you come up
  1211. 41:06with are going to be stupid, but one of
  1212. 41:08them won't be all that stupid. Or maybe
  1213. 41:10it will give you a clue to something
  1214. 41:11else that you never thought of before.
  1215. 41:13And when you see it, it's going to be so
  1216. 41:14obvious that you'll feel embarrassed
  1217. 41:16that you never noticed it or that indeed
  1218. 41:18nobody ever noticed it. And that that is
  1219. 41:20when you know that you were on to a
  1220. 41:22defensible high leverage winner. And
  1221. 41:25this then brings me on to our last
  1222. 41:26briefing here, which is this idea that
  1223. 41:29product is super important that if you
  1224. 41:31build a great product, it's going to
  1225. 41:33sell itself. I get very very sick of
  1226. 41:35companies who try to patch over a bad
  1227. 41:37weak undifferentiated product with
  1228. 41:40marketing. And I'd say you need to like
  1229. 41:42build as much differentiation into the
  1230. 41:44product as possible and that is where
  1231. 41:45you're really going to win. Don't just
  1232. 41:47put lipstick on a pig. Build something
  1233. 41:49truly outstanding and the rest is going
  1234. 41:51to follow. Well, I don't exactly think
  1235. 41:55that's true anymore cuz I'm not sure how
  1236. 41:58easy or possible it is now to build a
  1237. 42:00uniquely outstanding product. Like think
  1238. 42:03about all this stuff that we've talked
  1239. 42:04through in this video. Like if anyone
  1240. 42:06roughly speaking relative to their
  1241. 42:08industry can build anything and iterate
  1242. 42:10on it instantly and copy things very
  1243. 42:12very quickly. Then product differences,
  1244. 42:14they don't really last, do they? Now
  1245. 42:16there are some exceptions. There are
  1246. 42:17products that get better with network
  1247. 42:19effects the more people use them like
  1248. 42:20Instagram. I can't just copy that. There
  1249. 42:22are products that are bound up with some
  1250. 42:25asset that nobody can replicate. Like if
  1251. 42:27I want to make a hotel like the Ritz in
  1252. 42:29London, like I can't get that piece of
  1253. 42:31land. And there are obviously some
  1254. 42:33products that maybe sell some kind of
  1255. 42:34limited access like licensing this kind
  1256. 42:36of thing. But most businesses this is
  1257. 42:38not what they do. They don't have these
  1258. 42:40kind of advantages. They have products
  1259. 42:42which are ultimately quite difficult to
  1260. 42:43defend. So I think that we are heading
  1261. 42:45shockingly into almost a postroduct
  1262. 42:48world where the better tools get and the
  1263. 42:51faster everything becomes you know the
  1264. 42:53quicker we are truly going to arrive
  1265. 42:55there. And I never ever thought that I
  1266. 42:57would hear myself saying this but this
  1267. 42:58is what I'm seeing out there. And if
  1268. 43:00this is true, which I think it is, then
  1269. 43:03this means that the order in which a
  1270. 43:05business wins, where it has to place its
  1271. 43:08priorities to win has flipped. And I
  1272. 43:10would sort of like illustrate it like
  1273. 43:12this. It starts with attention. Like we
  1274. 43:14said before, that is the limited scarce
  1275. 43:16commodity right now. Every customer has
  1276. 43:18got a limited supply of it. And that
  1277. 43:20attention is basically going to go one
  1278. 43:21of two ways. It's either going to go
  1279. 43:22towards things that attract them, which
  1280. 43:24covers most discretionary buying, or
  1281. 43:27it's going to go towards things which
  1282. 43:28irritate them, which covers most
  1283. 43:30non-discretionary buying, you know,
  1284. 43:32things that they have to deal with.
  1285. 43:34Think like, you know, a jacket that you
  1286. 43:36want to buy maybe versus a boiler that
  1287. 43:38has just broken. That's discretionary,
  1288. 43:39non-discretionary, that's attraction
  1289. 43:41versus irritation. From there, the
  1290. 43:44business has to hold that attention and
  1291. 43:46then turn it into something. If it
  1292. 43:47started as attraction, you have to turn
  1293. 43:49it into desire through brand and story
  1294. 43:52and content and association. If it
  1295. 43:54started as irritation, you have to turn
  1296. 43:56it into relief by being super relevant
  1297. 43:58to the problem and being easy to get
  1298. 44:00hold of and just like being kind of
  1299. 44:02like, "Oh, thank God. Here's a way that
  1300. 44:04I can solve this issue." And only then
  1301. 44:07at the end of this chain does the
  1302. 44:09product actually come in. And by that
  1303. 44:11point, all the product really has to do
  1304. 44:12is live up to the promise that you've
  1305. 44:14made because the battle was already won
  1306. 44:16further up in the customer's head. The
  1307. 44:18how differentiated the product is at
  1308. 44:20this point, it actually doesn't matter
  1309. 44:22so much. This is a pattern that is
  1310. 44:24emerging more and more with businesses.
  1311. 44:25And this is why every celebrity and
  1312. 44:27influencer is launching a drinks brand
  1313. 44:29or a skincare brand or a protein bar.
  1314. 44:31This is why because they've already won
  1315. 44:33the top of that flow. The algorithms are
  1316. 44:36directing attention in their direction
  1317. 44:39and people will then buy basically
  1318. 44:41wherever that attention lands. Like
  1319. 44:43nobody is buying new tonic like James
  1320. 44:45Smith and Chris Williamson's drink for
  1321. 44:47its science back claims. That's like
  1322. 44:49that's that's ridiculous. They buy it
  1323. 44:51because of who's behind it and because
  1324. 44:52they were able to direct their attention
  1325. 44:54that way. In these strategy clinics that
  1326. 44:56I run for sort of paid members of the
  1327. 44:58rare mind community. Um link below. Uh I
  1328. 45:00see a very similar thing. Like last
  1329. 45:02month we like tore through like the
  1330. 45:04strategies of four completely different
  1331. 45:05businesses. There was an AI sales tool,
  1332. 45:07there was a men's wearellier, there was
  1333. 45:09a book coach, there was a solo AI
  1334. 45:11consultant. We really couldn't escape
  1335. 45:13the same lesson coming up every single
  1336. 45:14time, which was that the value wasn't
  1337. 45:16really in the product. The value was in
  1338. 45:18the attention, the distributions, the
  1339. 45:20relationship, and the trust. The value
  1340. 45:22was in all of the stuff that has become
  1341. 45:24much more difficult and which AI only
  1342. 45:26makes worse, doesn't make better. So
  1343. 45:30what would I tell clients because of
  1344. 45:31this? I would say you might, not always,
  1345. 45:34but often you might be well advised to
  1346. 45:36build the business out from attention
  1347. 45:40rather than building the business out
  1348. 45:41from product. You want to be almost like
  1349. 45:44a media business with a with a with a
  1350. 45:46product bolted on rather than a product
  1351. 45:48with media bolted on. You know most
  1352. 45:50companies they're going to put their
  1353. 45:51best people and their money and their
  1354. 45:52energy into product and they are going
  1355. 45:54to leave attention to some like junior
  1356. 45:56marketing executive and an agency and
  1357. 45:58you got to flip that right give the
  1358. 46:00product to an agency even I mean I'm
  1359. 46:02being a bit facitious but you get my
  1360. 46:03point cuz attention is now at the heart
  1361. 46:05of the business and so that is where
  1362. 46:06your talent and money and your focus
  1363. 46:08should go now bear in mind this doesn't
  1364. 46:10mean that the product stops mattering
  1365. 46:11the product can't be crap it still has
  1366. 46:12to deliver fully but it's not that hard
  1367. 46:15to make a product like that now so you
  1368. 46:17need to stop pouring everything into
  1369. 46:19making it 10% better when that 10% is
  1370. 46:21just going to be copied by somebody
  1371. 46:23anyway. Instead, you need to ask
  1372. 46:24yourself, what is our claim on people's
  1373. 46:27attention? Where is our attention
  1374. 46:28leverage? And then where are we turning
  1375. 46:30it to? There we have it. A marathon. But
  1376. 46:33that is what I'm telling my clients
  1377. 46:34right now among a couple of other
  1378. 46:36things. But those are some of the main
  1379. 46:37beats. There are too many businesses.
  1380. 46:39Abundance is destroying value. AI is
  1381. 46:42making you average. Attention is
  1382. 46:43collapsing. Complacency is ending. And
  1383. 46:46every industry is full of invisible
  1384. 46:48rules that need breaking. And the
  1385. 46:50product is not unimportant, but let's
  1386. 46:53just say it is less important than it
  1387. 46:55was before. None of these things are
  1388. 46:58slowing down. In the next couple of
  1389. 46:59years, we are going to see all of these
  1390. 47:01things accelerate. And this is going to
  1391. 47:03radically reshape what a fit business
  1392. 47:06looks like. And I want you to start
  1393. 47:09thinking about how you can reshape your
  1394. 47:10business like that. And if you look back
  1395. 47:13over all these sort of moves I've given
  1396. 47:15you, you'll notice that they all have
  1397. 47:16one thing in common, which is like I
  1398. 47:18said at the outset, you pull that supply
  1399. 47:21lever. You were trying to lower the
  1400. 47:23supply. You're trying to build leverage
  1401. 47:25in categories that are going up. You're
  1402. 47:28trying to deconverge your thinking.
  1403. 47:29You're trying to make marketing unfair
  1404. 47:31and tedious and expensive. And you're
  1405. 47:33trying to become the frontier operator
  1406. 47:35in your own space by killing a sacred
  1407. 47:38cow and building out from attention. All
  1408. 47:40of this stuff is so hard and is still
  1409. 47:43very, very, very unusual. And if you
  1410. 47:46could just sort of overlay this onto
  1411. 47:48most industries where these principles
  1412. 47:50don't exist at all, you're going to see
  1413. 47:52incredible results. This video is
  1414. 47:54probably not going to get that many
  1415. 47:55views. Most people are never going to
  1416. 47:58hear this stuff or they're only going to
  1417. 47:59hear it in 3 years time when it's all
  1418. 48:01too late anyway. when they're copying
  1419. 48:03like the new kind of like best practice
  1420. 48:05that's being shown up by the ALGO. And
  1421. 48:07even then the people who do hear this,
  1422. 48:08they're not going to do anything about
  1423. 48:09it because it's too hard. And of course
  1424. 48:11they they miss the fact that because
  1425. 48:13it's hard and tedious, that is the whole
  1426. 48:15reason that it will work.
  1427. 48:19But for the remainder of you, that very
  1428. 48:21very small percent who are still
  1429. 48:22aggressive and who are still optimistic
  1430. 48:24and who still think that 2027 can be
  1431. 48:26your best year ever, this is the stuff
  1432. 48:28to be thinking about right now. So, if
  1433. 48:31you want to go deeper on all this stuff,
  1434. 48:32I write about it every single week in my
  1435. 48:34newsletter, my publication, The Rare
  1436. 48:36Mind. The link is below. You can also
  1437. 48:38get that if you get the prompts that I
  1438. 48:40mentioned taking you through all of
  1439. 48:42these exercises that will also give you
  1440. 48:44the opportunity to subscribe. And of
  1441. 48:46course, speaking of subscribing, don't
  1442. 48:47forget to subscribe to the channel here
  1443. 48:50so we can continue walking this road
  1444. 48:52together. to see you next time.

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Use the transcript to take notes, quote the speaker, build a study guide, generate a summary with ChatGPT or Claude via the YouTube Summary tool, or export it as a timed subtitle file with YouTube to SRT. You can also re-open it in the transcriber to choose a caption track available on the video.

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YouTube2Text is a free YouTube transcript generator — no signup, no daily limit. Paste any YouTube link and get the full transcript instantly, with timestamps, click-to-jump, caption language selection, AI prompts for ChatGPT, Claude, and Gemini, and exports to TXT, SRT, VTT, or Markdown.