Clients pay me 6-figures for strategy. Here's what I'm telling them right now. — Transcript
Full transcript
- 0:00Now, I have clients paying me six
- 0:02figures for strategy advice. And that's
- 0:04that's basically like over $100,000 for
- 0:06essentially me talking, which I will
- 0:09admit sounds like an insane amount of
- 0:12money. But, you know, there is a reason
- 0:14why people pay this, not just to me, but
- 0:17some others too. And the reason is this.
- 0:19The stakes in business right now, they
- 0:21are higher than they have ever been. You
- 0:24probably are feeling it yourself. I'm
- 0:26guessing the decisions that a company
- 0:29makes over the next 12 months with all
- 0:31this chaos and change raging around us.
- 0:34It could genuinely be the difference
- 0:35between hundreds of millions of dollars
- 0:37and a failure. Sometimes, you know, all
- 0:39it's going to take is like one insight,
- 0:41one realization, one counterintuitive
- 0:44decision that your competitors don't
- 0:46make and and that and that could be it,
- 0:48right? So, when you set it against
- 0:49stakes like that, it in a way it isn't
- 0:52really that crazy amount of money at
- 0:54all. If anything, it's actually kind of
- 0:55more like insurance, I might say. Now,
- 0:59unfortunately, obviously, I can't give
- 1:01that kind of tailored advice to every
- 1:02one of you watching here right now. But
- 1:04what I can do is give you the macro
- 1:06advice that sits underneath it, the
- 1:08patterns that I'm seeing right now out
- 1:11there in the market, which every
- 1:13business is going to have to respond to.
- 1:16And the thing I really want you to
- 1:17understand, right, is that none of these
- 1:19patterns and trends I'm going to
- 1:21describe, none of them none of them are
- 1:23finished, right? They are all in the
- 1:24process of unfolding. In fact, many of
- 1:27them are barely started. But what
- 1:29they're all doing, I'm sorry to say, is
- 1:30they're all speeding up. And what you're
- 1:32going to see as we go through them is
- 1:34that if things that used to work for you
- 1:36have stopped working or are working a
- 1:38bit less well than they were before,
- 1:39it's got nothing really to do with your
- 1:41performance. What has happened is that
- 1:43the ground has been changing underneath
- 1:45you. The rules have changed. Almost
- 1:48nobody is really thinking about this
- 1:51seriously. And yet at the same time,
- 1:52every single business is being affected
- 1:54by it whether they choose to think about
- 1:56it or not. So here's how this is going
- 1:57to work. I'm going to take you through
- 1:59basically the seven briefings that I'm
- 2:01giving to my clients right now. Each one
- 2:03we're going to start with something that
- 2:05you or most businesses basically believe
- 2:07which is now starting to kind of crack
- 2:09at the seams. I'm going to show you
- 2:10what's really going on and then I'm
- 2:12going to give you the move or the
- 2:13question or the thought experiment that
- 2:15I'm telling clients to make because of
- 2:18these changes. And if you listen to
- 2:19them, absorb them, and apply them to
- 2:21your own business, well, I'd like to
- 2:23think that you are going to be
- 2:24drastically ahead of the curve. And
- 2:26you're going to want to stick around for
- 2:27the last one because it actually goes
- 2:29against something that I have been
- 2:31telling people for years. So, I am
- 2:33wrongfooting my own advice here, not
- 2:35just the generic stuff that everyone
- 2:37else believes. So sit back, relax, and
- 2:40let me tell you what I'm telling my most
- 2:42valued clients right now. Now, something
- 2:46you hear people say and that people
- 2:48really believe is that it has never been
- 2:50easier to start and grow a business. You
- 2:53all have heard that a thousand times.
- 2:54And the funny thing is is that it's
- 2:56well, it's half true, right? The start a
- 2:58business part is definitely true. The
- 3:01grow the business part though, that's
- 3:03the bit we need to think about because I
- 3:05don't think people have really thought
- 3:07through what this idea actually means.
- 3:11I'm going to like just show you simple
- 3:13like thought experiment. If you like get
- 3:15out your phone for a second and you
- 3:16think to yourself, how many apps do I
- 3:17have on it? Is it 50 or like 80 if
- 3:20you're a bit crazy or something? So
- 3:22yeah, that's the kind of thing that
- 3:23people maybe have. Now, I want you to
- 3:25think, how many new ones did you
- 3:27actually download this year? And not
- 3:29ones that you were maybe forced to by
- 3:31like your bank or something like that.
- 3:34Was it more than two? Was it any? I'm
- 3:36I'm not sure that it would have been.
- 3:38Okay. So, we we we've all kind of got
- 3:40like a fairly static app environment on
- 3:42our phones for the most part. But what
- 3:44is happening on the other side of the
- 3:45screen? What is happening on the supply
- 3:47side? Well, I will tell you in the first
- 3:49half of this year, 2026, the number of
- 3:51new apps released on the app store
- 3:53doubled. Something like 560,000 new apps
- 3:56were launched in 6 months. And over the
- 3:58same period, what happened to downloads?
- 4:01Well, they actually did slightly go up
- 4:02in some ways, which is sort of
- 4:04surprising, but they went up by 2%. So,
- 4:07here we have this picture, and I don't
- 4:09think you need to be some sort of like
- 4:11master economist to see the problem
- 4:12here. You have this picture where supply
- 4:15doubled, but demand basically didn't
- 4:17move. And once you understand this basic
- 4:20pattern of flat demand and increasing
- 4:22supply and you start looking for it,
- 4:24you're going to see it everywhere. In
- 4:26music, around 40,000 tracks a day were
- 4:28uploaded to the streaming platforms back
- 4:30in 2019. That's already uh quite a lot,
- 4:32I would say. But now it's around
- 4:34150,000. And on Dieser, about 44% of
- 4:37those tracks are fully AI generated,
- 4:40which is kind of no surprise. When it
- 4:42comes to businesses in general, new
- 4:44business creation, Americans, they filed
- 4:46a record 5 67 million applications last
- 4:50year, which is more than 60% up on 2019.
- 4:54Now, you might you might look at some of
- 4:55these things like apps and music and
- 4:56just like filing for new businesses and
- 4:59you might think, well, okay, this is
- 5:00like cheap. This is just information.
- 5:01Yes, I can see how it's easy for there
- 5:03to be a supply explosion here, but that
- 5:05doesn't really mean anything. But the
- 5:07supply explosion, you know, it exists
- 5:09everywhere, including in things like
- 5:10heavy manufacturing. Like one example
- 5:12that I like to give is cars, which you
- 5:14can't just throw up, you know, you can't
- 5:16vibe code a new car brand. But in China
- 5:18alone, there are now something like 129
- 5:22different electric car brands, of which
- 5:24maybe like 10 or 11 are actually
- 5:26profitable. And in the second half of
- 5:28this year, a record 156 new models are
- 5:32going to be launching there. Like, but
- 5:34when I was growing up, there were
- 5:36probably what, like 10 or 11 car brands,
- 5:39period, globally. So you can start to
- 5:41see, you know, this pattern on what's
- 5:43going on here. So yes, it has indeed
- 5:45never been an easier time to start a
- 5:47business, but it's also never been
- 5:49easier for everybody else. And that is
- 5:51the bit that people kind of they don't
- 5:52seem to think about. So this means that
- 5:54the second that a customer problem shows
- 5:56up anywhere, bam, 10 companies, they pop
- 5:58up to solve it. And this number is only
- 6:00going one way. Every few months, the
- 6:03tools get better and the tools get
- 6:05cheaper. And so next year, that's going
- 6:07to be 20 companies. and then the year
- 6:09after that 50 companies it is just going
- 6:11to spiral and accelerate. So this brings
- 6:13me on to what I have to tell my clients
- 6:15about this like making money is it's not
- 6:17very complicated. It really all comes
- 6:18down to one idea that everyone thinks
- 6:20they understand but we notice very
- 6:22quickly that they really don't. And that
- 6:24idea is supply and demand. If you manage
- 6:27to increase demand and decrease supply,
- 6:30you're going to earn a lot of money.
- 6:32That's literally it. But unfortunately
- 6:34at the moment people are basically
- 6:36focusing on increasing supply and they
- 6:38wonder why it isn't working. The way
- 6:40that most businesses try to counter this
- 6:41of course is that they put a lot of
- 6:43energy into increasing the demand side
- 6:46by doing more marketing getting more
- 6:48leads trying to create more content just
- 6:50doing more more. And they don't really
- 6:52think about the supply side at all. But
- 6:53the problem is is that there's a limit
- 6:55to how much sometimes you can increase
- 6:57demand for something. Demand is actually
- 6:58fairly fixed for the most part. But with
- 7:01if the supply is outpacing the demand,
- 7:03it doesn't matter how good your ads are
- 7:05and how many like cold emails you send.
- 7:07That's not going to work. So what I want
- 7:09you to be doing is I want you to be
- 7:10thinking more carefully about the supply
- 7:12side, which is basically a way of asking
- 7:14how do we become something that there is
- 7:17less of, right? How do we build
- 7:21something or evolve into something which
- 7:23is more and more scarce? Because it is
- 7:25the scarcity which is going to unpick
- 7:28this riddle. and most of the other
- 7:30briefings that I'm going to talk about
- 7:31here, they are going to help you to
- 7:33increase the scarcity of what you're
- 7:35selling. Now, thinking about AI a little
- 7:37bit more, the people who are really sort
- 7:38of optimistic about AI, they will say
- 7:40things like, well, look, AI means that I
- 7:42can build anything now, and isn't that
- 7:43fantastic? And people are often talking
- 7:46about this like it's really good news.
- 7:48People still think that this is a
- 7:49positive thing for business. But what we
- 7:51have to keep top of mind instead is this
- 7:54simple but kind of very counterintuitive
- 7:56idea which is whatever becomes easy and
- 8:00cheap and abundant instantly loses
- 8:03value. It has its value eroded. Like to
- 8:06see why let's just think about something
- 8:08like water. Okay? Like water is more
- 8:10valuable than anything you will ever
- 8:12sell. There is no product in the world
- 8:13that's more valuable than water. Water
- 8:15literally keeps you alive but it also
- 8:16falls out of the sky. So, you can't
- 8:18really charge an awful lot of money for
- 8:19it. You see, value, it doesn't come from
- 8:22the inherent quality of the thing. It
- 8:24comes from two other things. It comes
- 8:25from desiraability and it becomes from
- 8:26scarcity. And the moment that you take
- 8:28away scarcity, the value goes with it.
- 8:31Even if the thing is actually still very
- 8:33desirable. Now, this is exactly what AI
- 8:35has been doing for the past 3 years. It
- 8:38has been taking things that were scarce
- 8:40and has been making them abundant.
- 8:42Terrific, right? we think research,
- 8:45copywriting, analysis, design, software
- 8:47expertise, like all these things that we
- 8:49know that AI is very good at. Now, two
- 8:51or three years ago, this stuff was gold,
- 8:53right? And you could really you could
- 8:55really sell it for a lot of money. But
- 8:57now AI has turned it, broadly speaking,
- 8:59into lead. And as each new model is
- 9:03released, that list of things that it
- 9:05turns to lead, it gets longer because
- 9:07each one knocks something else off the
- 9:10scarce pile and into the abundant pile.
- 9:13Now most people they understand this on
- 9:15paper. The problem is is that their
- 9:17their mental models. They haven't caught
- 9:20up. They are still walking around with
- 9:22this kind of imaginary price list in
- 9:24their head like it's still 2022. And
- 9:27this is how they are calibrating what
- 9:28they should be spending their time on,
- 9:30what they should be spending their money
- 9:32on, and what they think is going to help
- 9:33their business win. I know this because
- 9:35you know this has happened directly to
- 9:37me. So, like back in 2023, I was writing
- 9:40a lot of like long, thoughtful,
- 9:42reasonably highquality posts about
- 9:44strategy on LinkedIn. And they were
- 9:46basically a license to print money
- 9:47because not a lot of people could do it
- 9:48at the time. I got 130,000 followers and
- 9:51I genuinely thought that, you know,
- 9:53maybe at the time, well, my posts are my
- 9:55posts are really good. But actually,
- 9:56they weren't really good. I mean, maybe
- 9:58they were good. It it doesn't matter if
- 9:59they were good. What mattered is that
- 10:01they were scarce. And the moment that
- 10:02everyone else could start producing
- 10:04something similarish in 30 seconds, like
- 10:06the value had completely vanished. So I
- 10:09realized pretty quickly this issue, but
- 10:11most other people out there, they are
- 10:12thinking, oh well, you know, now I can
- 10:14write content like Alex Smith or Dano or
- 10:16whoever else and so therefore I'm uh I'm
- 10:18going to be able to have some of the
- 10:20success that they had. But of course,
- 10:22you can't because the value is gone. And
- 10:25content, of course, you know, it's just
- 10:26the tip of the iceberg. I see the same
- 10:27thing happening kind of everywhere right
- 10:29now, often on a much bigger scale. Like
- 10:32people are obviously using AI to build
- 10:34stuff gleeully that they think is going
- 10:36to make them a lot of money. An app or a
- 10:38course or a content machine or a SAS
- 10:41tool that they knocked up over the
- 10:42weekend and they're delighted because
- 10:44you know the thing that they used to
- 10:45cost them 5 grand and take them months
- 10:47now cost them nothing and takes like 20
- 10:49minutes. In fact, the other day I
- 10:51myself, I built some sort of like
- 10:53content organization machine just to
- 10:55sort of house all of my IP, a piece of
- 10:58software, which is a better piece of
- 11:00software than anything I have ever paid
- 11:02for. And I can really see I can put
- 11:04myself in the headsp space of the people
- 11:06who do that and they think, "Wow, this
- 11:07is so good. I've got to go and sell this
- 11:09thing." But it took me 20 minutes to
- 11:12make, right? So I like I could give it
- 11:14away for free. I probably will give it
- 11:16away for for free to people on my
- 11:18newsletter. But my god, like it it can't
- 11:21be sold. You can't sell anything which
- 11:23you can build in 20 minutes, right? So
- 11:25yes, these things, these capabilities,
- 11:27they can be very useful. They can like
- 11:30do a good job for you, but that does not
- 11:32the same thing as being commercially
- 11:35valuable. We have to be able to separate
- 11:36these ideas of like usefulness and
- 11:39commercial value. We always have to
- 11:40think like is this like like water and
- 11:43air very useful but low value or is this
- 11:46like actually something you know m like
- 11:48gold which has got sort of very little
- 11:51kind of intrinsic value but the value
- 11:53exists obviously because of the scarcity
- 11:55we want to be making useless gold not
- 11:58useful water right so obviously this is
- 12:00what we could see very clearly in those
- 12:02app store numbers that I was talking
- 12:04about a minute ago new apps doubled
- 12:06while downloads went up 2% because
- 12:07obviously like the whole world decided
- 12:10amazing, wow, I can make so much money.
- 12:11I can become a millionaire by building
- 12:13something which has lost all of its
- 12:15value. Obviously, this effect is like
- 12:17hammering all sorts of even big public
- 12:20companies like CHEG, you know, which was
- 12:21this homework help company where
- 12:23students paid $15 a month for textbook
- 12:25answers because there was no sort of
- 12:27like, you know, free alternative that
- 12:29really did the job. But then CH GPT
- 12:31turned up and what happened? CHEG's
- 12:32revenue it fell 39% in a single year
- 12:35from 600 odd million to around like 377
- 12:39million and the stock is now something
- 12:40like 99% off its peak elsewhere of
- 12:44course we know what's happened with
- 12:44software the SAS apocalypse on 3rd of
- 12:47February I think it was like $285
- 12:49billion wiped off those stocks in a
- 12:51single day because all the things those
- 12:54companies had sold got cheap and
- 12:56investors investors when there's a lot
- 12:58of money on the line they are quite good
- 12:59at updating their mental models right
- 13:01the problem is is that the companies and
- 13:02the CEOs, they are less good at updating
- 13:04their mental models. So, the first job
- 13:06I'm going to give to my clients and to
- 13:08you is to try and update those
- 13:10assumptions. I want you to go through
- 13:11everything that you believe is valuable
- 13:13about your business, all the different
- 13:15forms of leverage, and I want you to ask
- 13:16the simple question of each one. Is it
- 13:19still true? Is this still valuable? Is
- 13:21this still scarce? And the easy way to
- 13:24do that is to sort everything into
- 13:25basically kind of two piles. This isn't
- 13:28exact science, but it's close enough. On
- 13:30the one side here, we can see forms of
- 13:31leverage that are going down that are
- 13:33becoming less valuable. And on the other
- 13:35side, we can see forms of leverage that
- 13:37are going up. Going down are things like
- 13:40product and service on its own. Your
- 13:43technology technology is going down. IP
- 13:45is often going down. Cost structure and
- 13:48expertise. These are all getting easier
- 13:51for everyone. So, they're worth a little
- 13:52bit less every month. Albeit this is not
- 13:54sort of happening like at an even speed.
- 13:57On the other hand, what's going up are
- 13:59things like brand distribution,
- 14:01proprietary data, scarce physical
- 14:03assets. These are the things that are
- 14:05that were always hard and they're still
- 14:07hard or even things that are actually
- 14:08getting harder while everything else
- 14:11gets easy. So, you want to kind of like
- 14:13see which of these where is where is
- 14:15your uh attention placed? What do you
- 14:17think wins for you? And once you've
- 14:19sorted your business that way, there are
- 14:20then a couple of other questions you can
- 14:22answer. The first is broadly speaking,
- 14:24is our leverage growing or is it under
- 14:25threat? If your advantage sits under
- 14:27something that is getting easier, it's a
- 14:28bit like you're standing on a melting
- 14:30iceberg and you need to start thinking
- 14:33about how long has it got until you're
- 14:36in the water with the penguins. The
- 14:37Yeah, penguins go in the water, don't
- 14:39they? The second question is how do we
- 14:41start building real leverage in one of
- 14:43the rising categories? And you don't
- 14:45need all of them. You know, one or two
- 14:46would be fine. You just need a genuine
- 14:48defensible edge in places where it is
- 14:51quite difficult to get it. And that's
- 14:53where the next three years of your money
- 14:55and your talent and your attention
- 14:56should really go. Now, before we move
- 14:58on, I'm just going to give you a quick
- 14:59one. I've turned every briefing in this
- 15:01video into a set of prompts that
- 15:02basically you can just jump straight
- 15:03into chapter GPT or into Claude and it
- 15:06can work through some of these same
- 15:07questions kind of like how I might do if
- 15:09I was sitting with you. And given what
- 15:12I'm about to say about AI in the next
- 15:13briefing, I've built them so that AI
- 15:15interrogates you rather than just
- 15:17handing you the obvious average answer
- 15:20for free. It ain't going to give you the
- 15:21answer, but it is going to think you get
- 15:22you thinking in the right direction. The
- 15:25link is in the description, so check
- 15:26that out. But before, let's get back to
- 15:28it. So, you know, when people are faced
- 15:30with some of these pressures that we've
- 15:32talked about, what do they do? Well,
- 15:33they think, well, let's do what the most
- 15:34successful companies are doing. Let's
- 15:36follow their best practice or even
- 15:37better, let's ask chat GBT what we
- 15:39should do. A new kind of default
- 15:41mechanism for many, I'm sure. And
- 15:42because of that, people don't
- 15:43necessarily like what I'm going to say
- 15:44to them in this one. So let's be just
- 15:46sort of start with a question like have
- 15:49you noticed that everyone out there
- 15:51online all the gurus seem to be giving
- 15:53out very similar business advice sell
- 15:55the outcome niche down irresistible
- 15:57offer build a value stack find the pain
- 15:59point 15 years ago like nobody was
- 16:02saying this stuff these weren't really
- 16:03this wasn't really common parlons so why
- 16:07have we all converged on this like have
- 16:09we just suddenly like have we figured it
- 16:10all out now have we magically cracked
- 16:12the code of business is that why all the
- 16:14business advice case has coalesed like
- 16:16this. Unfortunately, not unfortunately
- 16:18the truth is far more boring.
- 16:20Unfortunately, what happened was the
- 16:22algorithm. Now, this holy algorithm that
- 16:25dominates our lives, it decides what
- 16:27information reaches you. And it doesn't
- 16:29decide by asking whether something is
- 16:31true or useful or relevant. It decides
- 16:33by basically popularity. Imagine that
- 16:35there are pre like perfectly valid ways
- 16:38of doing something, but one of them
- 16:40happens to be snappier and easier to
- 16:42explain in a 30-cond clip. that one is
- 16:45going to win the algorithmic battle and
- 16:46the other two are going to get buried.
- 16:48So what we now call best practice or the
- 16:51stuff that we're always seeing, we're
- 16:52always been given advice on is really
- 16:54the most engaging practice. And everyone
- 16:56has therefore been drinking from this
- 16:58same narrowing trough for a decade now.
- 17:01And that was even before AI. Now when we
- 17:03pour AI on top of that, and let's just
- 17:05think about what AI does. I mean, it's
- 17:07the same thing, right? It doesn't go
- 17:08looking for the best answer. It goes
- 17:09looking for the most likely answer. It's
- 17:11the only way it can really work. And the
- 17:13most likely answer is by definition the
- 17:15average. So this also has this
- 17:16converging effect. In fact, it's even
- 17:18worse because the AI was trained on the
- 17:19same algorithm filtered internet that
- 17:21you're seeing every day. So you're kind
- 17:23of getting a filter on top of a filter.
- 17:25And what's interesting is we're now
- 17:26getting a pretty good idea of how far
- 17:29this goes and what the effects of this
- 17:30are. There was this really interesting
- 17:32study at Duke University recently where
- 17:34they tested 22 commercial AI models
- 17:37against more than 100 humans on the same
- 17:39set of creative problems. Now,
- 17:41individually, the AIs did really fine.
- 17:43Their answers were as good quality as
- 17:46the humans were. That's that that's
- 17:47great. But as a group, here's the thing.
- 17:50Their answers were far more similar to
- 17:52each other than the humans answers were.
- 17:54They weren't like thinking worse. It was
- 17:57just they were thinking less diverse.
- 17:59And when the researchers prompted the
- 18:01models to be more creative, it actually
- 18:03made barely any difference. And this is
- 18:06a huge issue because it isn't like
- 18:08quality of analysis that gives you
- 18:10leverage. What gives you leverage is
- 18:12difference. Sometimes it might even be
- 18:14worse analysis, but because it's
- 18:16different than what the the competition
- 18:17is doing, it still makes you different
- 18:19and gives you leverage. So it's very
- 18:21very dangerous to increase quality but
- 18:23also increase convergence. So ultimately
- 18:25then it doesn't really matter, you know,
- 18:27what model you pick or even to some
- 18:29extent how you prompt it. like you and
- 18:31every one of your competitors are being
- 18:32pulled towards the same rough answers,
- 18:35the same strategies, the same websites,
- 18:37the same tone of voice, the same
- 18:38sentence structure, you know, the same
- 18:40business model. And it's only going to
- 18:42get worse before it gets better. As more
- 18:44and more of the internet is written by
- 18:46AI, as we know is happening, the next
- 18:48generation of models is going to get
- 18:49trained on that. So the pull towards
- 18:52this kind of single version of the
- 18:54truth, it only gets stronger. Like I
- 18:58said, advantage comes from difference.
- 19:00It does not come from quality. So if you
- 19:03engineer out as we are doing, the one
- 19:05thing that actually generates traction,
- 19:07don't complain when you struggle to find
- 19:09any. There's a second kind of corrosive
- 19:11effect commercially that people also
- 19:13don't really want to hear, which is that
- 19:15for most companies, and this has been
- 19:16pretty well established now, AI isn't
- 19:18actually making them any more money.
- 19:19When MIT looked into this, they found
- 19:21that 95% of organizations, they saw no
- 19:24measurable return from their generative
- 19:26AI projects. A big part of this is just
- 19:28because most companies are using it to
- 19:30answer the question of how do we do
- 19:32everything a little a little bit worse
- 19:34but a hell of a lot cheaper, which of
- 19:36course isn't really a revenue driving
- 19:38approach. But I think the bigger reason
- 19:40why this is happening is because
- 19:41basically like everyone is getting the
- 19:43same gains at the same time. So yes, you
- 19:46are gaining a lot of capabilities, but
- 19:47because all of your competitors have got
- 19:49them too, it isn't really giving you any
- 19:51leverage. So what really is the
- 19:54implication of this for us? Well, the
- 19:56first thing that I might tell clients is
- 19:57that you want to use AI for closed
- 20:00problems, meaning things that basically
- 20:02have a right answer like summarize this
- 20:04thing, check this thing, build this
- 20:06model. But what you do not want to do is
- 20:09outsource open questions, which is ones
- 20:11about what path to take, ones where
- 20:13there isn't a single right answer. cuz
- 20:15you know not everything worth knowing
- 20:17has been written on the internet. The
- 20:20like we we forget that there's more
- 20:21information outside of the internet
- 20:24uncodified information including in our
- 20:26own heads than there is on the internet.
- 20:29So don't overestimate the wisdom and the
- 20:31amount of knowledge that AI has purely
- 20:34from a context perspective. And then
- 20:35even if it did have that because of this
- 20:37convergence effect, you still do not
- 20:40want to be giving it too much power over
- 20:42you when it comes to these open
- 20:44problems. The second thing to do about
- 20:46this issue um more sort of personally is
- 20:48to deconverge your own knowledge. Now
- 20:51what do I mean by that? Well, look, if
- 20:52everybody's drinking from the same
- 20:53trough, whatever like Instagram happens
- 20:55to be serving them that day, you just
- 20:57want to go and drink from another
- 20:59trough. like read some books, you know,
- 21:01e old ones or weird off-center ones that
- 21:03that didn't go viral. Talk to actual
- 21:06experts, people who are kind of
- 21:08incentivized to get results rather than
- 21:10incentivized to get views, idiosyncratic
- 21:13people. But it's not that they're going
- 21:15to be like more rights than the stuff
- 21:17you're seeing online, but they're going
- 21:18to be different. And that difference is
- 21:20your advantage. That is just as valuable
- 21:23as knowing more things, knowing peculiar
- 21:25things or different things. I mean, you
- 21:26know, last Christmas I had a kind of a
- 21:28funny experience like this where I spent
- 21:30two hours with AI trying to crack some
- 21:32sort of like creative problem. I was
- 21:34like getting mountains of output and but
- 21:35it was completely I I got nowhere. It
- 21:37wasn't it wasn't it wasn't really useful
- 21:39to me. But then in the car I was with my
- 21:42wife who doesn't really know anything
- 21:43about the particular thing I was talking
- 21:45about but I was chatting about it and
- 21:46she said something kind of random and
- 21:49can't click my fingers and boom, right?
- 21:51I had it. the answer that sort of came
- 21:52to me because I'd sort of put that
- 21:54randomizing effect into the problem
- 21:57solving process.
- 21:59Now, another sort of uh truism belief
- 22:02that people like to take to the bank is
- 22:04having faith in good marketing when all
- 22:06else fails. If we find a way to rank on
- 22:09Google, we run the ads, we send the
- 22:10emails, we post the content, you know,
- 22:13that is going to get us leads and that's
- 22:15going to get us sales. But the big
- 22:18problem that we have now uh and what I
- 22:20have to tell clients is that nobody's
- 22:22listening anymore. Like you know you are
- 22:25talking often into the ether and the
- 22:27reason for this is pretty simple.
- 22:29Everything on the planet is sort of
- 22:31increasing in abundance right now except
- 22:32kind of one thing and that is attention.
- 22:35Attention in general if we can think of
- 22:37it as this sort of commodity as this
- 22:39asset. It is shrinking and every time a
- 22:42new tool is launched that makes content
- 22:44cheaper to produce and easier to
- 22:46distribute that shrinking accelerates.
- 22:48Ultimately you know your customers they
- 22:50have the same 24 hours in the day as
- 22:52they had 10 years ago or a thousand
- 22:54years ago and they probably have a lot
- 22:55less patience as well. Every brand,
- 22:57every creator, every news alert, every
- 22:59AI generated video is all fighting for
- 23:01that same finite amount of attention.
- 23:03And you know it's a real war out there
- 23:06and it's bloody exhausting. Let me tell
- 23:08you from direct personal experience and
- 23:11you would love to opt out of it. I would
- 23:13love to opt out of it. But you can't opt
- 23:15out of it because if you can't steal
- 23:17attention from somewhere, if you can't
- 23:19steal this most valuable of commodities,
- 23:21then you're not going to earn any money.
- 23:23People cannot buy what they don't
- 23:25notice. This is pretty obvious. Once
- 23:27again, we can see evidence of this
- 23:28showing up in all sorts of numbers in
- 23:31direct and indirect ways. Like in the
- 23:33first few months of this year, 68% of
- 23:35Google searches in the US ended without
- 23:38anyone clicking on anything. And bearing
- 23:39in mind, in theory, the whole reason
- 23:41that we search on Google is to find
- 23:42something to click on. But that actually
- 23:44clearly isn't true anymore. And indeed,
- 23:46when an AI overview sat at the top of
- 23:48those results, the click-through rate on
- 23:50whatever the number one result was, it
- 23:51would drop by 58%. So even if you're
- 23:54ranked first, right, even if you're
- 23:56ranked first, you can still become kind
- 23:58of invisible. So what do people think?
- 24:00They think, well, fine, no, no big deal.
- 24:02I'm just going to pay for attention
- 24:03instead. Except, of course, what is
- 24:05happening there? Meta's average price
- 24:07per ad went up 14% last quarter. And in
- 24:09the US and Canada, it went up 23% in one
- 24:12quarter. And we all know what's
- 24:14happening to email right now once this
- 24:16safe haven, but no longer. The amount of
- 24:18just garbage I get every day and the
- 24:20amount of garbage that I'm sure that you
- 24:21get all enabled by all of these very,
- 24:23very productive, high leverage agents
- 24:25buzzing around out there. This is why
- 24:28there are now 392 billion emails being
- 24:31sent every day. So obviously there are a
- 24:34lot of people competing for this finite
- 24:36attention. But it's actually worse than
- 24:37that because what do people generally do
- 24:39when they're overwhelmed? Well, they
- 24:41don't filter things more carefully. They
- 24:43just retreat. They fall back to the
- 24:45things they know and the things they
- 24:46trust. They fall back to that one
- 24:48newspaper, those two online magazines,
- 24:50those three creators. they fall back to
- 24:52a tiny closed set of names and
- 24:54institutions they trust because it's
- 24:56just too wild out there. I mean, you can
- 24:58even probably think about yourself for a
- 24:59second like how many new kind of sources
- 25:01of information did you find this year
- 25:03that you you really started trusting.
- 25:06So, this is why the attention actually
- 25:08contracts. It doesn't sort of stay
- 25:10static. It's because people get
- 25:11overwhelmed and they go back to what
- 25:13they know. So, we can't escape the
- 25:15logical conclusion of this. In such
- 25:16conditions of abundance, whatever is
- 25:18discoverable, whatever wins the
- 25:20attention war is going to win. And
- 25:22unfortunately, now just doing good
- 25:25marketing in the classical sense, it
- 25:26isn't going to do that because there's
- 25:28so much good marketing out there now
- 25:30that there is in effect no good
- 25:32marketing anymore. So really, what I
- 25:34just have to tell clients is is simple.
- 25:36If it isn't difficult, it isn't going to
- 25:39work. The moment that a marketing
- 25:40technique becomes easy to scale, it's
- 25:42going to stop working. Whereas the
- 25:44marketing techniques that are unfair and
- 25:46tedious and expensive, those are the
- 25:49ones where ROI is going to be found.
- 25:51When I say unfair, what I mean is using
- 25:53advantages that you have that nobody can
- 25:56copy. Like there's a I'll give you a
- 25:58little quick list on the screen of like
- 26:00nine examples of this that you know you
- 26:02can think through. Like you've got fame,
- 26:04you got a verifiable track record and
- 26:06that's got to be like a really
- 26:07impressive track record. Got association
- 26:10with big names. Genuine insight, the
- 26:13type of which that can't be generated by
- 26:15an LLM. Costly signaling is really good.
- 26:19Obviously, real world relationships are
- 26:21priceless. Showmanship sometimes, maybe
- 26:24live demonstration, and just physical
- 26:25presence, doing things offline. If you
- 26:28can show three of these, if you can tick
- 26:30three of these boxes, you will probably
- 26:32have an effective way to gain attention
- 26:34because they're all difficult. And that
- 26:36is exactly the point. As for tedious
- 26:39marketing, well, that just means
- 26:40choosing the stuff that everybody else
- 26:42can't be bothered with. Original
- 26:44research, your own events, 50 speaking
- 26:47slots in a year, like getting on the
- 26:49plane, hitting the trail, handwritten
- 26:51letters, all this kind of thing. In a
- 26:53world of no friction, the more that we
- 26:56can add friction, the more that we
- 26:57actually build a moat. Friction becomes
- 26:59the moat. The tedium is actually the
- 27:01point. And as for things being
- 27:03expensive, well, look, it's just looking
- 27:05at those things where the ROI just looks
- 27:07on the face of it kind of awful. You
- 27:09know, why do people buy huge advertising
- 27:11takeovers of Time Square or Oxford
- 27:14Circus Tube Station? It's because people
- 27:16know how much it costs and then people
- 27:18see that company and they think, damn,
- 27:20they must be super legit. Like, that is
- 27:23costly signaling. Like after 20 years of
- 27:25everyone being told how cheap and easy
- 27:27and quick marketing could be made, the
- 27:29people who choose not to go that route
- 27:30are really going to draw attention to
- 27:32themselves. Perhaps a little thought
- 27:33experiment you can run here is to simply
- 27:35say like if this piece of marketing that
- 27:38we're about to do, if it costs 10 times
- 27:40more, would we still do it? Would we
- 27:42still be confident in its effectiveness?
- 27:44And if the answer is no, then probably,
- 27:48you know, you're just dealing in some
- 27:49form of slop and you need to think more
- 27:52tedious, more expensive, and more
- 27:54difficult. Now, so many people, they're
- 27:57not going to pay any attention to a
- 27:58video like this or any attention to
- 28:00strategy at all because they're
- 28:02thinking, well, look, we've got a great
- 28:03track record. We've been doing this for
- 28:05years. We know what we're doing. We are
- 28:07safe. And basically what this means is
- 28:09they are complacent. And because they
- 28:11know that for the last 15, 20 years
- 28:13everything's been fine, they think,
- 28:14well, it's probably going to be fine for
- 28:15the next 15 or 20 years. Well, look, I
- 28:17have a very strong message for these
- 28:19types of business, even though they
- 28:20won't be watching this, so I don't know
- 28:22why I waste my breath, but whatever. And
- 28:24the message is the age of complacency is
- 28:27over. Now, to understand what I mean by
- 28:28that, we have to start by admitting
- 28:30something kind of uncomfortable, which
- 28:32is that for most businesses, mediocrity
- 28:34has always been more than enough. you
- 28:37could build a perfectly good business,
- 28:39sometimes a very, very big one, just by
- 28:40doing a decent job in an industry where
- 28:43most people were kind of not really
- 28:45trying that hard. You see, most
- 28:47industries, they're kind of like this.
- 28:48They run on an unspoken almost
- 28:51non-aggression pact between the founders
- 28:53within them. Each incumbent has their
- 28:55patch and it's a bit of a lifestyle
- 28:57business and everyone likes to go and
- 28:59play golf and everyone just kind of
- 29:00agrees not to rock the boat. It's sort
- 29:02of like chummy in these industries. It's
- 29:05like guys, come on. Look, we all agreed
- 29:07not to try too hard here, right? And I
- 29:09mean, I've seen so many industries like
- 29:12this, particularly the more sort of
- 29:13unsexy industries. Unfortunately, this
- 29:16pact is now breaking. Why? Well, we can
- 29:18ask a sort of very odd question to kind
- 29:20of like understand why this is. Did you
- 29:22ever wonder why there is no like Uber of
- 29:25school photos or no Netflix of
- 29:27electricians or Airbnb of of IT
- 29:30recruitment? like why haven't all
- 29:32industries been kind of taken over by
- 29:35these super disruptive players? And the
- 29:37answer is nothing to do with anything
- 29:39special about those industries really.
- 29:41It's just that they are too tedious and
- 29:44too low ROI for very talented people to
- 29:47enter. The smartest and most aggressive
- 29:49entrepreneurs in business, they looked
- 29:50at them and they thought, well, I can't
- 29:51be bothered with that. There's much
- 29:52bigger awards to be had over here. So
- 29:54tedium for most industries was kind of
- 29:57the moat that protected them from more
- 29:59aggressive players. Now the problem with
- 30:02AI and easier building and distribution
- 30:05and all the rest of it is that that
- 30:07tedium has become cheap and much easier
- 30:09to overcome. And at the exact same
- 30:11moment, the opportunities in software
- 30:14are shrinking because the big AI
- 30:15companies are swallowing them all up. So
- 30:18what happens to all of that aggressive
- 30:20talent that wanted to build a tech
- 30:22unicorn and now can't? Well, they're
- 30:24going to go looking for somewhere else
- 30:26to disrupt. And the obvious targets are
- 30:28the sleepy, underleveraged, complacent
- 30:31industries that have been coasting for
- 30:33decades may be like yours. Now, these
- 30:36people um these types of sharks, if you
- 30:38like, I call them frontier operators.
- 30:41They are extremely ambitious. They
- 30:43couldn't care less about work life
- 30:45balance. They have a winner take all
- 30:46mindset. They're on the cutting edge of
- 30:48tech and they have normally good enough
- 30:50taste and they're naturally strategic
- 30:53compared to the average, you know, CEO.
- 30:55And what these people are going to do,
- 30:57unfortunately, to all of these like
- 30:59cozy, chummy, slowmoving industries is
- 31:01they are just going to swarm them like
- 31:03locusts. We're already seeing some signs
- 31:05of what this looks like. Like in back in
- 31:08September last year, KKR they agreed to
- 31:10buy this garage door company, classic
- 31:12sleepy sleepy kind of industry called A1
- 31:15garage door service for around $2
- 31:17billion, which I can't quite believe.
- 31:19This is garage doors we're talking about
- 31:21here. The founder, he started with a
- 31:23single van back in 2007, but he built
- 31:26one of the biggest garage door companies
- 31:27in America, mostly by running it at a
- 31:30level that the industry had never seen
- 31:32before. So he was a frontier operator by
- 31:34the standards of that industry. He was a
- 31:35shark. He didn't actually have to invent
- 31:37anything. He just had to show up and try
- 31:39much much harder than everyone else. And
- 31:40then that's only the first wave here.
- 31:42You know, as the tools improve, the cost
- 31:44of walking into these sleepy industries
- 31:46and taking over is going to keep on
- 31:47falling. So you could expect a lot more
- 31:49of these types of stories over the next
- 31:51few years. And so therefore, I want
- 31:53clients to really think about very
- 31:55uncomfortable question, which is if the
- 31:58main players in your industry have been
- 31:59the sameish for the last 10, 15 years,
- 32:03what does that mean? It's not a
- 32:04reassuring sign, right? It probably
- 32:06feels reassuring, but it isn't. It It
- 32:08doesn't mean that you're so good or so
- 32:10special or the industry is so difficult.
- 32:12It just means that the ambitious people
- 32:14haven't thought you were attacking yet.
- 32:17And we need to think, is that situation
- 32:20going to hold? It's like you are playing
- 32:22high school basketball and you think
- 32:24that you don't have to play at Michael
- 32:26Jordan's level because like he's over
- 32:28there in the NBA and down here we're
- 32:29just playing high school ball. That
- 32:30would be overkill. I don't need to pay
- 32:32attention to things like strategy, stuff
- 32:34like that. But what are you going to do
- 32:36when Mike turns up in your high school
- 32:38gymnasium? You're going to be in
- 32:40trouble, right? When these people come
- 32:42along, they are going to start
- 32:43consolidating these industries. It like
- 32:46like in the A1 garage door example. And
- 32:49we can see again this showing up in the
- 32:51numbers because we can see that the gap
- 32:52between the winners, i.e. the
- 32:54consolidators and everyone else, it
- 32:56keeps on widening. like McKenzie, they
- 32:59looked recently at the world's biggest
- 33:00companies and they found that the top
- 33:0210% capture 80% of all the economic
- 33:05profit and this has actually got much
- 33:07much more skewed over the last 20 years
- 33:09because of the network effects enabled
- 33:11by technology. The middle 60% they make
- 33:15basically kind of nothing. So you know
- 33:17what are we going to do? What are we
- 33:18going to do to protect ourselves here?
- 33:19Well, the answer is very very simple. We
- 33:21have to become the frontier operator in
- 33:23our own space before somebody else comes
- 33:25and does it to us. And this all starts
- 33:28with ambition. I ask every leadership
- 33:31team the same question, which is what is
- 33:33the chance of you growing 3x in the next
- 33:3618 months? I don't I don't ask people,
- 33:39you know, is your strategy good or are
- 33:41you well set up for the future or any of
- 33:42this cuz everyone's just going to like
- 33:43talk themselves into a yes and they're
- 33:45going to lie to themselves instantly.
- 33:47But when we ask, are you on track to
- 33:49grow 3x? Like it's quite hard to sort of
- 33:51lie about that. And if the ch if the
- 33:53honest answer is that you know there
- 33:55really isn't a chance that you're going
- 33:56to do this the chances are almost zero
- 33:58then you can see that you are not being
- 34:00strategic enough you are not being
- 34:01aggressive enough you are not trying to
- 34:03create new value you are not trying to
- 34:05make a big move and therefore you are
- 34:06very vulnerable to someone who does come
- 34:09along and do that. The reason this
- 34:10question is so powerful is you is
- 34:12because you can't really triple a
- 34:13business just by working harder or doing
- 34:16better. Like effort is only going to
- 34:17take you to the ceiling of your current
- 34:19business model. But anything above that
- 34:21is going to require the creation of a
- 34:23different business. And that's why big
- 34:25ambition forces strategy while a small
- 34:28amount just lets you get away with
- 34:30tinkering and just managing and just
- 34:32turning the handle and waiting for
- 34:33someone to come and screw you over.
- 34:35Another interesting question to ask
- 34:36perhaps is to just imagine like what
- 34:39would happen if like a team of like
- 34:43ravenous tech bros entered your industry
- 34:46tomorrow if indeed they already haven't.
- 34:48How would they go about things and what
- 34:50would that mean for you? Can you picture
- 34:53it? Can you imagine how they might beat
- 34:55you? It's worth giving some thought to
- 34:58that and then obviously you'll start to
- 35:00develop a little bit of a playbook for
- 35:02like hm maybe actually that's what we
- 35:03should do instead because ultimately in
- 35:052026 the only form of defense is going
- 35:08to be attack. Now another maxim that has
- 35:11well and truly run its course and had
- 35:13its time is this idea of trying to beat
- 35:16your competition by being better than
- 35:17them by being the best player in your
- 35:20industry by doing essentially what
- 35:21everyone else is doing but just doing it
- 35:23to a higher level. And this is
- 35:25ultimately what most businesses are
- 35:26aiming for because it seems logical that
- 35:28this is the way to make your business
- 35:30win. But ultimately, this is now
- 35:32actually just a way to make your
- 35:34business into a commodity, particularly
- 35:36as people can copy and iterate faster
- 35:38than they ever could before. The real
- 35:40opportunities don't lie there. The real
- 35:42opportunities lie on the other side of
- 35:44the rules in the category that nobody
- 35:46ever questions. Now, here's what I mean
- 35:48by that. every single industry. It
- 35:50basically runs on a set of invisible
- 35:52rules like how you price, who the
- 35:54customer is, what the product has to
- 35:56include, which channel you sell through,
- 35:58all this stuff that is kind of the
- 35:59default template of the category. No one
- 36:02really ever sort of decided on this
- 36:03stuff. It just sort of developed
- 36:04organically. They're just kind of there,
- 36:06all of these norms like wallpaper and
- 36:09everybody copies everyone else without
- 36:10even realizing they're doing it. And
- 36:12over time, it all just becomes like the
- 36:14water that the whole industry swims in.
- 36:16Now, the trouble is that in a crowded
- 36:19market, those shared rules are exactly
- 36:21what ultimately locks everyone into this
- 36:24commodified battle. And what makes
- 36:25everyone end up seeming the same as
- 36:27everyone else. If you follow the same
- 36:29rules as your competitors, you are going
- 36:31to get the same answers as your
- 36:34competitors. You're going to be asking
- 36:35the same question. You're going to end
- 36:36up in the same place. And you're never
- 36:38going to escape these packed out overs
- 36:40supplied markets by doing that. By doing
- 36:42what everyone else does, but a little
- 36:44bit better. if that was even possible
- 36:47because the market right the market does
- 36:49not notice better. It's very unfair.
- 36:51Many better products have died because
- 36:53of this. The market doesn't notice
- 36:55better. It only notices power and it
- 36:57only notices difference. So when every
- 37:00market space on the map looks like it's
- 37:02taken, the new space can only be found
- 37:05on the other sides of rules that
- 37:07everyone are following, which makes them
- 37:10blind to that new opportunity. to show
- 37:13you what I mean. Like one of the my
- 37:14favorite examples of this that I often
- 37:16mention is the Savannah Bananas, the
- 37:18baseball team. Their category obviously
- 37:20is baseball. And if we think about what
- 37:21the normal rules of that category are
- 37:23and what people are trying to do, it's
- 37:25you know I mean it's a sport, right?
- 37:27It's literally got many many like actual
- 37:29written down rules. But the most
- 37:31important rule that baseball teams are
- 37:33all trying to follow is that they want
- 37:35to win ball games. This is how they
- 37:37direct their energies and their
- 37:39attentions and their creativity. But
- 37:41what the bananas did is they asked the
- 37:43question, well, hold on a second. What
- 37:44happens if we don't try to win ball
- 37:48games? Does that actually give us an
- 37:51opportunity to do something which no
- 37:54other baseball team ever does because
- 37:56we've suddenly like we've we've removed
- 37:58that assumption and we've seen what
- 38:00might lie on the other side, what this
- 38:02might enable. And the answer to what
- 38:03this enabled basically was doing all
- 38:05sorts of crazy stuff on the pitch on the
- 38:07pitch on the field to make uh it into
- 38:10the best fan experience of any team in
- 38:13the whole land. And then what happened
- 38:15obviously even though their team was
- 38:17kind of crap at baseball, loads of
- 38:18people came to watch them and they built
- 38:20this really successful business cuz
- 38:22ultimately you know they're still in the
- 38:23business of selling tickets. No one else
- 38:26had ever thought about doing something
- 38:29like this because nobody else had ever
- 38:31thought, well, hold on a second. What if
- 38:33we just don't try to win ball games? So,
- 38:35this is what I mean about how you remove
- 38:36an invisible rule and then you see
- 38:38something exciting lurking on the other
- 38:40side of it. Last year, apparently the
- 38:41bananas, they sold out more than 50
- 38:43cities, including 81,000 people in a
- 38:46single college football stadium. This is
- 38:48like baseball. It's like not normal from
- 38:50what I understand about the sport. And
- 38:52this year's world tour has got 70 stops
- 38:54in major league stadiums and you have to
- 38:56enter a lottery to get a ticket. And
- 38:57there's and you know there's no proper
- 39:00baseball team could could ever copy them
- 39:02because it would mean obviously
- 39:03dismantling the thing that their whole
- 39:05business is is built on. And that is
- 39:07strategy, right? That strategy when you
- 39:08make a move that your competitors are
- 39:10completely unable to copy. This is what
- 39:12this is all about. This is also what
- 39:14Nintendo did when I talk about the
- 39:15Switch when they basically made a
- 39:17console that was portable to dominate
- 39:19party gaming. But in order to do that,
- 39:21they had to sacrifice power. Something
- 39:23which Sony and Microsoft are never ever
- 39:25going to do with their consoles. And
- 39:27even on like much much smaller scales,
- 39:29we can see businesses being successful
- 39:30with this. Like a little client of mine,
- 39:32this company called Build Design Studio,
- 39:34a design agency in Birmingham, Alabama,
- 39:37they noticed that every single agency
- 39:38basically assumes that the agency and
- 39:41the creatives are the guardians of the
- 39:43brand and that they need to control the
- 39:45brand. And they thought, well, what
- 39:46actually if we make the client be in
- 39:50control of the brand and instead of
- 39:51selling amazing design and our taste, we
- 39:54actually sell capability. We actually
- 39:56showme clients how to manage and run the
- 39:59brand for themselves. So they can be the
- 40:01creative guardians and basically the
- 40:03agency can get out of the way. Obviously
- 40:05something that's quite appealing to
- 40:07brands if you tell this to them. Because
- 40:09of this move, within a year their
- 40:10revenue doubled and their profit margin
- 40:12had gone up 10x. And this is just like a
- 40:15very very small company, but it's just
- 40:16using the same techniques as what is
- 40:18happening with the Nintendo Switch. So
- 40:20what I'm telling clients here basically
- 40:22is that you want to start by listing
- 40:24your industry's sacred cows, meaning
- 40:25everything that is so fixed that it's
- 40:27basically wallpaper. And at first it's
- 40:29actually going to be very hard to even
- 40:30notice what these things are. The
- 40:32pricing model, the channel, who the
- 40:34customer is, the features, all that kind
- 40:35of stuff. You then want to maybe look at
- 40:37the ones that you are worst at, where
- 40:39you already don't have an advantage
- 40:41because that's obviously where you got
- 40:42the least to lose. And then you can ask
- 40:44the slightly psychopathic question of
- 40:46what if we were even worse at that
- 40:48thing? What if we just didn't do it at
- 40:49all? What when we remove that barrier,
- 40:52what can we see on the other side? Like
- 40:54what if a law firm didn't build by the
- 40:56hour? What if a consultancy refused to
- 40:58do workshops? What if your product was
- 41:00deliberately worse at the thing that
- 41:02everybody else competes on? Most of the
- 41:05answers at first glance that you come up
- 41:06with are going to be stupid, but one of
- 41:08them won't be all that stupid. Or maybe
- 41:10it will give you a clue to something
- 41:11else that you never thought of before.
- 41:13And when you see it, it's going to be so
- 41:14obvious that you'll feel embarrassed
- 41:16that you never noticed it or that indeed
- 41:18nobody ever noticed it. And that that is
- 41:20when you know that you were on to a
- 41:22defensible high leverage winner. And
- 41:25this then brings me on to our last
- 41:26briefing here, which is this idea that
- 41:29product is super important that if you
- 41:31build a great product, it's going to
- 41:33sell itself. I get very very sick of
- 41:35companies who try to patch over a bad
- 41:37weak undifferentiated product with
- 41:40marketing. And I'd say you need to like
- 41:42build as much differentiation into the
- 41:44product as possible and that is where
- 41:45you're really going to win. Don't just
- 41:47put lipstick on a pig. Build something
- 41:49truly outstanding and the rest is going
- 41:51to follow. Well, I don't exactly think
- 41:55that's true anymore cuz I'm not sure how
- 41:58easy or possible it is now to build a
- 42:00uniquely outstanding product. Like think
- 42:03about all this stuff that we've talked
- 42:04through in this video. Like if anyone
- 42:06roughly speaking relative to their
- 42:08industry can build anything and iterate
- 42:10on it instantly and copy things very
- 42:12very quickly. Then product differences,
- 42:14they don't really last, do they? Now
- 42:16there are some exceptions. There are
- 42:17products that get better with network
- 42:19effects the more people use them like
- 42:20Instagram. I can't just copy that. There
- 42:22are products that are bound up with some
- 42:25asset that nobody can replicate. Like if
- 42:27I want to make a hotel like the Ritz in
- 42:29London, like I can't get that piece of
- 42:31land. And there are obviously some
- 42:33products that maybe sell some kind of
- 42:34limited access like licensing this kind
- 42:36of thing. But most businesses this is
- 42:38not what they do. They don't have these
- 42:40kind of advantages. They have products
- 42:42which are ultimately quite difficult to
- 42:43defend. So I think that we are heading
- 42:45shockingly into almost a postroduct
- 42:48world where the better tools get and the
- 42:51faster everything becomes you know the
- 42:53quicker we are truly going to arrive
- 42:55there. And I never ever thought that I
- 42:57would hear myself saying this but this
- 42:58is what I'm seeing out there. And if
- 43:00this is true, which I think it is, then
- 43:03this means that the order in which a
- 43:05business wins, where it has to place its
- 43:08priorities to win has flipped. And I
- 43:10would sort of like illustrate it like
- 43:12this. It starts with attention. Like we
- 43:14said before, that is the limited scarce
- 43:16commodity right now. Every customer has
- 43:18got a limited supply of it. And that
- 43:20attention is basically going to go one
- 43:21of two ways. It's either going to go
- 43:22towards things that attract them, which
- 43:24covers most discretionary buying, or
- 43:27it's going to go towards things which
- 43:28irritate them, which covers most
- 43:30non-discretionary buying, you know,
- 43:32things that they have to deal with.
- 43:34Think like, you know, a jacket that you
- 43:36want to buy maybe versus a boiler that
- 43:38has just broken. That's discretionary,
- 43:39non-discretionary, that's attraction
- 43:41versus irritation. From there, the
- 43:44business has to hold that attention and
- 43:46then turn it into something. If it
- 43:47started as attraction, you have to turn
- 43:49it into desire through brand and story
- 43:52and content and association. If it
- 43:54started as irritation, you have to turn
- 43:56it into relief by being super relevant
- 43:58to the problem and being easy to get
- 44:00hold of and just like being kind of
- 44:02like, "Oh, thank God. Here's a way that
- 44:04I can solve this issue." And only then
- 44:07at the end of this chain does the
- 44:09product actually come in. And by that
- 44:11point, all the product really has to do
- 44:12is live up to the promise that you've
- 44:14made because the battle was already won
- 44:16further up in the customer's head. The
- 44:18how differentiated the product is at
- 44:20this point, it actually doesn't matter
- 44:22so much. This is a pattern that is
- 44:24emerging more and more with businesses.
- 44:25And this is why every celebrity and
- 44:27influencer is launching a drinks brand
- 44:29or a skincare brand or a protein bar.
- 44:31This is why because they've already won
- 44:33the top of that flow. The algorithms are
- 44:36directing attention in their direction
- 44:39and people will then buy basically
- 44:41wherever that attention lands. Like
- 44:43nobody is buying new tonic like James
- 44:45Smith and Chris Williamson's drink for
- 44:47its science back claims. That's like
- 44:49that's that's ridiculous. They buy it
- 44:51because of who's behind it and because
- 44:52they were able to direct their attention
- 44:54that way. In these strategy clinics that
- 44:56I run for sort of paid members of the
- 44:58rare mind community. Um link below. Uh I
- 45:00see a very similar thing. Like last
- 45:02month we like tore through like the
- 45:04strategies of four completely different
- 45:05businesses. There was an AI sales tool,
- 45:07there was a men's wearellier, there was
- 45:09a book coach, there was a solo AI
- 45:11consultant. We really couldn't escape
- 45:13the same lesson coming up every single
- 45:14time, which was that the value wasn't
- 45:16really in the product. The value was in
- 45:18the attention, the distributions, the
- 45:20relationship, and the trust. The value
- 45:22was in all of the stuff that has become
- 45:24much more difficult and which AI only
- 45:26makes worse, doesn't make better. So
- 45:30what would I tell clients because of
- 45:31this? I would say you might, not always,
- 45:34but often you might be well advised to
- 45:36build the business out from attention
- 45:40rather than building the business out
- 45:41from product. You want to be almost like
- 45:44a media business with a with a with a
- 45:46product bolted on rather than a product
- 45:48with media bolted on. You know most
- 45:50companies they're going to put their
- 45:51best people and their money and their
- 45:52energy into product and they are going
- 45:54to leave attention to some like junior
- 45:56marketing executive and an agency and
- 45:58you got to flip that right give the
- 46:00product to an agency even I mean I'm
- 46:02being a bit facitious but you get my
- 46:03point cuz attention is now at the heart
- 46:05of the business and so that is where
- 46:06your talent and money and your focus
- 46:08should go now bear in mind this doesn't
- 46:10mean that the product stops mattering
- 46:11the product can't be crap it still has
- 46:12to deliver fully but it's not that hard
- 46:15to make a product like that now so you
- 46:17need to stop pouring everything into
- 46:19making it 10% better when that 10% is
- 46:21just going to be copied by somebody
- 46:23anyway. Instead, you need to ask
- 46:24yourself, what is our claim on people's
- 46:27attention? Where is our attention
- 46:28leverage? And then where are we turning
- 46:30it to? There we have it. A marathon. But
- 46:33that is what I'm telling my clients
- 46:34right now among a couple of other
- 46:36things. But those are some of the main
- 46:37beats. There are too many businesses.
- 46:39Abundance is destroying value. AI is
- 46:42making you average. Attention is
- 46:43collapsing. Complacency is ending. And
- 46:46every industry is full of invisible
- 46:48rules that need breaking. And the
- 46:50product is not unimportant, but let's
- 46:53just say it is less important than it
- 46:55was before. None of these things are
- 46:58slowing down. In the next couple of
- 46:59years, we are going to see all of these
- 47:01things accelerate. And this is going to
- 47:03radically reshape what a fit business
- 47:06looks like. And I want you to start
- 47:09thinking about how you can reshape your
- 47:10business like that. And if you look back
- 47:13over all these sort of moves I've given
- 47:15you, you'll notice that they all have
- 47:16one thing in common, which is like I
- 47:18said at the outset, you pull that supply
- 47:21lever. You were trying to lower the
- 47:23supply. You're trying to build leverage
- 47:25in categories that are going up. You're
- 47:28trying to deconverge your thinking.
- 47:29You're trying to make marketing unfair
- 47:31and tedious and expensive. And you're
- 47:33trying to become the frontier operator
- 47:35in your own space by killing a sacred
- 47:38cow and building out from attention. All
- 47:40of this stuff is so hard and is still
- 47:43very, very, very unusual. And if you
- 47:46could just sort of overlay this onto
- 47:48most industries where these principles
- 47:50don't exist at all, you're going to see
- 47:52incredible results. This video is
- 47:54probably not going to get that many
- 47:55views. Most people are never going to
- 47:58hear this stuff or they're only going to
- 47:59hear it in 3 years time when it's all
- 48:01too late anyway. when they're copying
- 48:03like the new kind of like best practice
- 48:05that's being shown up by the ALGO. And
- 48:07even then the people who do hear this,
- 48:08they're not going to do anything about
- 48:09it because it's too hard. And of course
- 48:11they they miss the fact that because
- 48:13it's hard and tedious, that is the whole
- 48:15reason that it will work.
- 48:19But for the remainder of you, that very
- 48:21very small percent who are still
- 48:22aggressive and who are still optimistic
- 48:24and who still think that 2027 can be
- 48:26your best year ever, this is the stuff
- 48:28to be thinking about right now. So, if
- 48:31you want to go deeper on all this stuff,
- 48:32I write about it every single week in my
- 48:34newsletter, my publication, The Rare
- 48:36Mind. The link is below. You can also
- 48:38get that if you get the prompts that I
- 48:40mentioned taking you through all of
- 48:42these exercises that will also give you
- 48:44the opportunity to subscribe. And of
- 48:46course, speaking of subscribing, don't
- 48:47forget to subscribe to the channel here
- 48:50so we can continue walking this road
- 48:52together. to see you next time.
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