CCA Orientation Video — Transcript

Full transcript

1. 0:00In this video, you'll learn all the dos
2. 0:02and don'ts of our volunteer process to
3. 0:04ensure you have the best experience
4. 0:06possible. Let's get started.
5. 0:08>> Hi everyone, I'm Gilbert Montes,
6. 0:10president and CEO of Christian Community
7. 0:12Action. I want to take a moment to
8. 0:14extend a warm welcome to each of you,
9. 0:16our new volunteers. Your willingness to
10. 0:19give so selflessly makes a remarkable
11. 0:22difference, and we simply couldn't do
12. 0:24what we do without you. Every hour you
13. 0:27spend helping, every task you take on,
14. 0:30and every ounce of enthusiasm you share
15. 0:33helps us move closer to our mission of
16. 0:36alleviating suffering, bringing hope,
17. 0:38and changing lives. Your efforts not
18. 0:41only make an impact on those you
19. 0:43directly help, but they also inspire us
20. 0:46all to be better, kinder, and more
21. 0:48compassionate. You are the heart and
22. 0:51soul of our work and your contributions,
23. 0:53whether they be big or small, are truly
24. 0:56appreciated. Your decision to serve at
25. 0:58CCA means more than you know. You're not
26. 1:02just stepping up. You're carrying
27. 1:03forward the legacy of our founders who
28. 1:06started this journey over five decades
29. 1:08ago. At CCA, we have six core values:
30. 1:12trust, servant spirit, integrity,
31. 1:15excellence, diversity, and dignity. By
32. 1:18embodying these values every day, you're
33. 1:20not just volunteers. You're ambassadors
34. 1:24of everything we stand for. From where
35. 1:26we've been, where we are today, and
36. 1:28where we're going in the future, you are
37. 1:31part of our story, our legacy, and our
38. 1:33future. Thank you for choosing to make a
39. 1:35difference here. Your dedication and
40. 1:38passion makes our community stronger.
41. 1:41And so together, let's make an impact,
42. 1:43and let's keep writing that next chapter
43. 1:45of our legacy. On behalf of our staff,
44. 1:48our board of directors, thank you for
45. 1:50your time and energy and the care you've
46. 1:52dedicated to serving. We are blessed to
47. 1:55have you here. Welcome aboard.
48. 1:57>> At Christian Community Action, our
49. 1:59vision is to create an environment where
50. 2:01all interactions are Christc centered,
51. 2:04spiritfilled, and life-changing.
52. 2:06Together in partnership with
53. 2:07foundations, businesses, churches,
54. 2:09organizations, individuals, and our
55. 2:11supporters, we offer wraparound services
56. 2:14free of charge in the name of Jesus
57. 2:16Christ. CCA ministers to the poor by
58. 2:18providing comprehensive services that
59. 2:20alleviate suffering, bring hope, and
60. 2:22change lives. Since 1973, we have been
61. 2:25healing, feeding, and educating families
62. 2:27in need. CCA has three main service
63. 2:29areas. Rescue, which includes financial
64. 2:31assistance, rent and utility assistance,
65. 2:34as well as our food pantry. Relief,
66. 2:36which includes seasonal programs like
67. 2:38kids eat free, back to school, and
68. 2:40Christmas cheer, as well as our golden
69. 2:42angels program, restoration, which
70. 2:44includes multiple types of life skills
71. 2:46classes, job readiness workshops, and
72. 2:48helping our clients search for a new
73. 2:50job. Meet Lorie Morren, the volunteer
74. 2:53coordinator of Christian Community
75. 2:54Action. If you have any questions or
76. 2:56concerns, please reach out to her via
77. 2:58phone or email. Now, let's meet Dre and
78. 3:00Leslie. Dre is our pantry supervisor,
79. 3:02and Leslie is our pantry lead. If you
80. 3:04serve in our pantry, these are great
81. 3:06people to look out for if you have any
82. 3:08questions or concerns. Our volunteers
83. 3:11are the heart and soul of Christian
84. 3:13Community Action, and we acknowledge
85. 3:15that your dedication and selflessness
86. 3:16are gifts from God. Our volunteers work
87. 3:18in the food pantry, deliver senior
88. 3:20meals, and help with our children's
89. 3:22programs. Your dedication and
90. 3:24selflessness are what keep Christian
91. 3:26Community Action the incredible
92. 3:28organization that it is today. Thanks to
93. 3:30the hard work of volunteers like you,
94. 3:32last year alone, almost 8,000
95. 3:34individuals were served, over 2,000
96. 3:37families were helped, almost 6,000 meals
97. 3:39were delivered to senior citizens, and
98. 3:41over 2 million meals were provided to
99. 3:43individual families. Over 40,000 hours
100. 3:46of service were contributed by our
101. 3:47volunteers with an economic impact of
102. 3:50over $1.38 million to our community. So,
103. 3:53how can you help? Our volunteers
104. 3:54participate by helping serve at the
105. 3:56pantry as store clerks and warehouse
106. 3:58associates, serving in our life skills
107. 4:00programs, with our Christmas programs,
108. 4:02in our summer programs, working special
109. 4:04events, and helping with administrative
110. 4:06roles. CCA classifies volunteers into
111. 4:09three main categories: general,
112. 4:11specialized skills, and courtmandated.
113. 4:13You can look for upcoming volunteer news
114. 4:15and opportunities in our Friday emails.
115. 4:18Now, let's discuss our participation
116. 4:19policy. Smoking and vaping in CCA
117. 4:21buildings are prohibited. There are
118. 4:23permitted areas available. Use or
119. 4:25distribution of drugs or being under the
120. 4:27influence of alcohol or other drugs
121. 4:29while on property is prohibited. CCA
122. 4:31values dignity and integrity. So, we ask
123. 4:34all our volunteers to dress
124. 4:35appropriately and safely when serving.
125. 4:37Please pause and review what we do not
126. 4:38allow in our dress code. Christian
127. 4:41Community Action believes in having an
128. 4:42atmosphere of dignity and respect. We
129. 4:45ask that you refrain from using any
130. 4:47offensive language. Cell phones,
131. 4:48headphones, and earbuds are not allowed
132. 4:50in the warehouse for your safety. If you
133. 4:52need to make a call, please inform your
134. 4:54shift lead and step to a safe area.
135. 4:57Limited lockers are available for small
136. 4:58items only. See a supervisor for a
137. 5:01locker code. CCA is not responsible for
138. 5:03any lost or stolen personal items. Work
139. 5:05with your supervisor to arrange a
140. 5:0615-minute break for every 2 hours you
141. 5:08work. You may be dismissed from
142. 5:10volunteering if you leave your assigned
143. 5:12area for any reason during your shift
144. 5:14without notifying staff. Volunteers are
145. 5:17not allowed to use forklifts or any
146. 5:19powered pallet jacks. You may use the
147. 5:20manual pallet jack after receiving
148. 5:22safety instructions. At CCA, we are
149. 5:25committed to providing a professional
150. 5:27and harassment-free environment for all
151. 5:29employees and volunteers. Harassment is
152. 5:32not tolerated in any form. This includes
153. 5:34verbal, physical, visual conduct or
154. 5:36inappropriate comments and innuendo. It
155. 5:38also includes unwanted sexual advances,
156. 5:41requests for sexual favors, or any
157. 5:43physical, verbal, or visual conduct of a
158. 5:45sexual nature. Harassment becomes
159. 5:46especially serious when it interferes
160. 5:48with someone's ability to do their job
161. 5:50or creates an environment that feels
162. 5:52intimidating, hostile, or offensive. We
163. 5:55want every member of our CCA team,
164. 5:57staff, and volunteers to feel safe,
165. 5:59respected, and valued. Volunteers should
166. 6:02report any issues to a CCA employee.
167. 6:04Every volunteers's role is important and
168. 6:06CCA depends on volunteers to be here on
169. 6:08time for their scheduled shifts.
170. 6:10Schedules are set at 2-hour increments
171. 6:12and you must stay the entire 2 hours to
172. 6:14receive credit for the shift. If you are
173. 6:16going to miss a scheduled shift, please
174. 6:18cancel it in the system at least 24
175. 6:20hours in advance. If it is less than 24
176. 6:23hours before your shift or if you are
177. 6:24running late, call the volunteer
178. 6:26department at 972-219-4389.
179. 6:30Please note, arriving more than 10
180. 6:32minutes late without prior notice may
181. 6:34result in losing that shift so we can
182. 6:36ensure adequate coverage for our
183. 6:37programs. At CCA, your role is essential
184. 6:40to everything we do. Every client we
185. 6:42serve, every family supported, every
186. 6:44life changed begins with volunteers like
187. 6:46you. When you arrive on time and ready
188. 6:48to serve, you help us keep vital
189. 6:49programs running and ensure that
190. 6:51neighbors in need receive the care and
191. 6:53dignity they deserve. We count on your
192. 6:55reliability. Please attend every
193. 6:57scheduled shift and let us know right
194. 6:59away if you need to cancel or will be
195. 7:01delayed. Arriving late or missing three
196. 7:03shifts without notice within a 90-day
197. 7:05period will result in a 30-day
198. 7:07suspension of volunteering privileges.
199. 7:09This policy isn't just a rule. It's how
200. 7:12we guarantee that no client is ever
201. 7:14turned away because we lacked helping
202. 7:15hands. While serving at CCA, you may
203. 7:17occasionally see or hear information
204. 7:19that is private or sensitive. Please
205. 7:21remember everything you observe here is
206. 7:23confidential for the dignity and privacy
207. 7:25of our clients. Never share personal
208. 7:27details outside of CCA. If you recognize
209. 7:29someone receiving services, keep that
210. 7:32knowledge to yourself and treat them
211. 7:34with the same respect you would wish for
212. 7:35your own family. Should a client
213. 7:37approach you with specific questions or
214. 7:39needs, kindly and respectfully direct
215. 7:41them to a CCA staff member. Now, let's
216. 7:44review the instructions to get you
217. 7:45logged into our volunteer website. Visit
218. 7:48ccaelps.org and click on volunteer. Then
219. 7:50click existing volunteer. Enter your
220. 7:52username and password. If you forgot
221. 7:54your username or password, select forgot
222. 7:56password to create a new one. If that
223. 7:58doesn't work, call 972219-4389.
224. 8:02To sign up for a shift, click on the
225. 8:04opportunity tab, then click on the
226. 8:06opportunity calendar and select the
227. 8:07shift you want. See all shifts indicates
228. 8:10that there are more hidden shifts
229. 8:11available. Then click the activity or
230. 8:13position and click sign up. These
231. 8:15instructions are in your volunteer
232. 8:17manual. To cancel a shift, log into your
233. 8:19account and select the schedule tab.
234. 8:21Click the remove button next to the
235. 8:23scheduled shift you would like to
236. 8:25cancel. If the remove option is not
237. 8:26shown or you will be late, contact Lorie
238. 8:28Moran before 4 p.m. Cancellations must
239. 8:31be done at least 24 hours in advance. To
240. 8:33track your service hours, figure out
241. 8:35ahead of time what door you will enter.
242. 8:37The food pantry warehouse entrance is
243. 8:39the solid white door to the left of the
244. 8:41pantry store. The laptop to sign in is
245. 8:44at the entrance of the warehouse door.
246. 8:46Clocking in and out is important for all
247. 8:48volunteers. If you received a paper time
248. 8:50sheet, bring it every day you serve and
249. 8:52have the shift supervisor sign it. You
250. 8:54must complete the time sheet with the
251. 8:56exact time shown in the express time
252. 8:58clock. Contact volunteer coordinator to
253. 9:00request a completion letter if needed.
254. 9:02Please give 24 hours notice. Don't
255. 9:04forget Lori Moran is the volunteer
256. 9:06coordinator here. And if you have any
257. 9:08questions or concerns about anything in
258. 9:10this video, please don't hesitate to
259. 9:12reach out via phone or email. Thank you
260. 9:15so much for watching and welcome to CCA.