Captain Kate McCue: This is WHY I Left Celebrity Cruises | Episode 2 — Transcript

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1. 0:00You know, a lot of people will have
2. 0:01these ideas, like can't we go water
3. 0:03skiing off the back of a ship?
4. 0:05>> Yeah.
5. 0:05>> Well, you could. Is it safe? No. So,
6. 0:09we're not going to do that. I used to
7. 0:10say, I mean, when autonomy came up
8. 0:13initially, that I hope I don't see the
9. 0:16day
10. 0:17>> Yeah.
11. 0:17>> where
12. 0:18we're not um required on board any
13. 0:21longer just because, like I [music] I
14. 0:23think it's the best career there is.
15. 0:26>> I
16. 0:26>> You know, there's also social media. It
17. 0:29got to a point where
18. 0:31you know, there were a lot they were a
19. 0:33lot more strict with what we could put
20. 0:35out.
21. 0:36>> The Sail Away Uncensored Cruise Podcast.
22. 0:41So, the question I've always wanted to
23. 0:43ask you,
24. 0:44why did you leave Celebrity Cruises?
25. 0:47>> There was a lot of speculation about
26. 0:49that, and I thought it was really
27. 0:50interesting people, you know, chiming
28. 0:53in, but it kind of the idea started when
29. 0:56we were in Katakolon, Greece, and we
30. 0:59were with the Christina O, the OG of
31. 1:03luxury yachts.
32. 1:04And um
33. 1:06I remember the
34. 1:08hotel director and the HR director,
35. 1:10they're like, do you think we could go
36. 1:11take a look? And I was like, well, I
37. 1:13mean, it doesn't hurt to ask. So, we
38. 1:15didn't call them up or anything. We just
39. 1:17walked to their gangway and said, hey,
40. 1:18we're on that ship over there. Can we Do
41. 1:21you mind if we take a peek around? And
42. 1:22they're like, absolutely. They brought
43. 1:24us on. They gave us the full tour. They
44. 1:27told us about life on board. And I mean,
45. 1:29to see something so iconic as the
46. 1:31Christina O in person with its history,
47. 1:35you know, its paintings, its just iconic
48. 1:38lapis fireplace, everything, all of
49. 1:40those details, and the kind of crew that
50. 1:43was working on board, they were so open
51. 1:45and so kind, and they had stories about
52. 1:47all of the guests that, you know, they'd
53. 1:49sailed with, and just the interaction
54. 1:51that they had with the people in such a
55. 1:54an intimate environment, that was the
56. 1:56first inkling
57. 1:57>> Yeah.
58. 1:58>> um into yachting. And then the second
59. 2:00one was we were sailing into Curacao.
60. 2:03We docked. And the Octopus, which is
61. 2:06another mega yacht owned by um, Larry
62. 2:09Ellison, uh, it was coming in. And so I
63. 2:12asked the pilot, "Do you think I could
64. 2:13get on with you and just take a look
65. 2:16around?" And he said, "Well, let's try."
66. 2:18So, boarded with the pilot, went up to
67. 2:20the bridge, and again, talking to the
68. 2:21captain about the experience that they
69. 2:24have on these these luxury yachts.
70. 2:27Particularly at the interaction
71. 2:29>> Yeah.
72. 2:29>> with the people on board. It set off
73. 2:31this light bulb in my head where I I
74. 2:33realized the only way that I could have
75. 2:35contact with all of the people on
76. 2:37Celebrity Beyond was at the end of the
77. 2:39voyage when I stood on the gangway and
78. 2:41said, "Goodbye and thank you."
79. 2:42>> Yeah.
80. 2:43>> to everyone as they walked by.
81. 2:44But that's very superficial. It's a
82. 2:46goodbye and a thank you. We meant
83. 2:48goodbye and thank you, but there were no
84. 2:51conversations. There it was hard to
85. 2:53connect. And I thought, "I'd really like
86. 2:56to be in that environment." So, that
87. 2:58[clears throat] was one side of it.
88. 2:59Bug's death was also something when I
89. 3:01went back, I mean, I took the vessel out
90. 3:04with her. She was in the shipyard with
91. 3:05me. And it just felt it felt strange.
92. 3:08>> Yeah.
93. 3:08>> It felt really, really bizarre that she
94. 3:10wasn't there. And and sad. And I had a
95. 3:12lot of reminders, you know, really nice
96. 3:14people would would say things and
97. 3:17um,
98. 3:18so those those were a couple of things.
99. 3:20But
100. 3:21I think I really wanted to be able to
101. 3:23make a big difference.
102. 3:24>> Mhm.
103. 3:26>> I thought that I could on a on a smaller
104. 3:28vessel because you have the time, the
105. 3:31space,
106. 3:32uh, and the energy to make those
107. 3:34connections. Then you throw in the fact
108. 3:36that it was the trifecta of a new build,
109. 3:40a prototype vessel,
110. 3:42and a new company. And I thought, "When
111. 3:44else in my career would I be able to do
112. 3:47those three?"
113. 3:48>> Yeah.
114. 3:49>> And and so there were a lot of things
115. 3:51that lined up. And that's pretty much
116. 3:54how I ended up over
117. 3:55>> I remember when we when we met on
118. 3:57Celebrity Beyond a few years ago and we
119. 3:59went to lunch and
120. 4:01you told us a story that there was
121. 4:03another premium cruise line that was
122. 4:06looking to poach you and wanted you to
123. 4:08come over to them.
124. 4:10And you told us, "I'm too much of a
125. 4:12loyal person. I owe too much to
126. 4:14Celebrity." So, when it came out
127. 4:17>> I owed too much. I owed
128. 4:18>> I owed too much I not too much. I I owed
129. 4:22my captain's seat to Lisa Lutoff-Perlo.
130. 4:25>> Right.
131. 4:26>> She's the one that put me in that seat.
132. 4:28Um and it's funny because I remember
133. 4:31someone asking her when Tom Brady, who
134. 4:34played for the Patriots, went to play
135. 4:36for
136. 4:37the Buccaneers.
137. 4:40Was she now going to be a Buccaneers
138. 4:41fan?
139. 4:42>> Mhm.
140. 4:43>> And
141. 4:44I thought, I mean, she's a die-hard
142. 4:46Patriots fan. Surely she won't be a
143. 4:49Buccaneers fan. You don't switch it like
144. 4:51that. And then someone said to me,
145. 4:53"Well, let me put it to you this way. If
146. 4:55Lisa went to another company, would you
147. 4:57follow her?" I said, "Absolutely.
148. 5:00A thousand percent."
149. 5:01>> Yeah.
150. 5:02>> So, Lisa is my Tom Brady.
151. 5:04>> Yeah.
152. 5:05>> Mhm.
153. 5:05>> Wherever she would go, because of her
154. 5:07leadership, I would go in a heartbeat.
155. 5:09>> Yeah.
156. 5:10>> Just because I I mean, I saw it first
157. 5:12hand 8 years and
158. 5:14>> I think Celebrity saw it as well in the
159. 5:17way that they were able to grow
160. 5:19>> Yeah.
161. 5:20>> incredibly as a company.
162. 5:21>> Mhm.
163. 5:22>> For the first time in their history.
164. 5:24>> Mhm.
165. 5:25>> So, yeah. They I I owe it that to to
166. 5:28Lisa Lutoff-Perlo.
167. 5:29>> Did you find it hard making that plunge?
168. 5:31Was there ever that moment of going
169. 5:32like, "Oh my god, I'm leaving something
170. 5:35so familiar to go to something
171. 5:37>> Yes. I don't know.
172. 5:38>> But there was a lot of a lot of joy in
173. 5:42that, in the fact that
174. 5:44to do something that's scary,
175. 5:45>> Mhm.
176. 5:46>> I mean, yeah, you like life was
177. 5:48comfortable. Life was was great. But to
178. 5:51yeah, pull that plug and make that
179. 5:53plunge is is scary, but you you're proud
180. 5:56of yourself for being able to do that.
181. 5:57And I wasn't the the first, you know, uh
182. 5:59Marie Tour, who's now the first female
183. 6:02captain at Disney.
184. 6:04>> Yeah. She left and I mean she was, you
185. 6:06know, primed for promotion and
186. 6:09celebrity, but you know, she she said,
187. 6:12"I'm
188. 6:12>> Yeah.
189. 6:12>> swapping companies." And the cruise
190. 6:14industry, it's very incestuous. So,
191. 6:16you'll see a lot of movement.
192. 6:18>> Yeah.
193. 6:18>> Um maybe not with with captains so much,
194. 6:20but um yeah, for me I I I I was really
195. 6:24happy to
196. 6:25be able to have the opportunity to do
197. 6:28that.
198. 6:28>> Now again, social media.
199. 6:30>> Mhm.
200. 6:31>> How did you find the response to you
201. 6:34leaving Celebrity? Were you overwhelmed
202. 6:35again? Were you kind of like cuz cuz
203. 6:37there were people speculating why but
204. 6:39how did you feel about that?
205. 6:41>> I think it was kind of expected.
206. 6:42>> Yeah.
207. 6:43>> Yeah, but there were you know, I think
208. 6:45also people look for for drama,
209. 6:47>> Yeah.
210. 6:47>> oh what went down? Did something
211. 6:49[clears throat] happen? And it wasn't.
212. 6:51It was just this combination of things.
213. 6:53I you know, there's also social media.
214. 6:56It got to a point where
215. 6:59you know, there were a lot they were a
216. 7:00lot more strict with what we could put
217. 7:02out. Um
218. 7:03>> You mean with Cele- Celebrity?
219. 7:05>> With Royal Caribbean Celebrity, yeah.
220. 7:07>> Mhm.
221. 7:07>> And it wasn't just them. I noticed it
222. 7:09with other companies. I remember I was
223. 7:10visiting a different company. I was on
224. 7:13their bridge and I took a picture
225. 7:15>> Mhm.
226. 7:15>> of Celebrity Edge from their bridge from
227. 7:18their bridge wing. And the captain said,
228. 7:20"Um I need you to delete that photo."
229. 7:22And I was like,
230. 7:23>> Wow.
231. 7:23>> "But it's a picture of my ship." He's
232. 7:25like, "Yeah, but it has our bridge in
233. 7:27the background."
234. 7:28>> Okay.
235. 7:28>> And and to me that's really sad because
236. 7:31again, if you
237. 7:32>> Mhm.
238. 7:32>> can see it, you can be it. How do people
239. 7:34know about these incredible
240. 7:36opportunities at sea if they don't know
241. 7:39anything about it they can't see it. And
242. 7:41so,
243. 7:42luckily, you know, I have
244. 7:44videos from 10 years um with with
245. 7:48Celebrity and on the bridge and how we
246. 7:50do things. Um but yeah.
247. 7:52>> Yeah.
248. 7:53>> So,
249. 7:53>> So, what's the social media like at Four
250. 7:55Seasons? Like can you
251. 7:56>> It's exactly Okay, [laughter] right.
252. 7:57Okay, but
253. 7:58>> It's it's very tight. And honest I I
254. 8:00understand, you know, um
255. 8:02guest anony- anonymity, but uh but also,
256. 8:06you know, I there's a lot of things that
257. 8:08I really want to showcase about what we
258. 8:10do on board and and how we do it.
259. 8:12>> isn't it? It's as much as it is a tool
260. 8:13to show off that Korean job, it's also a
261. 8:15tool to to market
262. 8:17the you know, the the vessels themselves
263. 8:19and what and what it's capable of. So,
264. 8:22it goes hand in hand, really.
265. 8:23>> So, why Four Seasons?
266. 8:25I'm pretty pretty sure you could have
267. 8:28gone to any cruise line and any cruise
268. 8:30line would have
269. 8:32greeted you with open arms.
270. 8:34>> It's their ethos.
271. 8:35>> Okay.
272. 8:36>> Do unto others as you would want done to
273. 8:38you. That that's the basis of Four
274. 8:40Seasons, and I thought that's I mean,
275. 8:42the golden rule
276. 8:44it should be every company's standard.
277. 8:47>> Mhm.
278. 8:48>> I don't think it is. Um or you know,
279. 8:50people will say it is, but I to be
280. 8:52honest, that really captivated me.
281. 8:55>> Yeah.
282. 8:55>> And again, the opportunity for those
283. 8:57three things, you know, other luxury
284. 9:00vessels, uh Ritz-Carlton, is an
285. 9:02incredible product. Um we can see that,
286. 9:05you know, there's a lot of comparisons
287. 9:07between the brands, Explore Journeys, as
288. 9:09well. But, those two companies wouldn't
289. 9:11have given me
290. 9:13the prototype, the new company
291. 9:15>> Yeah.
292. 9:16>> um startup
293. 9:17>> Yeah.
294. 9:17>> experience. And I thought that was
295. 9:19really it it it was all these things
296. 9:22falling into line. A lot of people say,
297. 9:25"Oh, the pay must be so much more."
298. 9:28It's not, you know, it's competitive and
299. 9:30how it works on on cruise lines,
300. 9:32especially for startups, there's a
301. 9:34scale.
302. 9:35>> Yeah.
303. 9:35>> For every position on board, every
304. 9:37company, and so they will try and find
305. 9:41>> Mhm.
306. 9:41>> this happy medium, you know, if it's a
307. 9:4370th percentile, if it's a 100%
308. 9:47>> Yeah.
309. 9:47>> percentile. So, it's not going to be
310. 9:48like one is blowing the other out of the
311. 9:51water because it will set off such a
312. 9:54domino effect between companies. So, um
313. 9:58it wasn't that the pay was massively
314. 10:01Yeah. different.
315. 10:02>> Yeah.
316. 10:02>> Um it's competitive
317. 10:04>> Yeah.
318. 10:04>> for all brands.
319. 10:05>> You said a moment ago, um
320. 10:08it's not like you were just going to an
321. 10:10existing cruise line, you were helping
322. 10:13launch a brand new brand. I know you're
323. 10:16not allowed to call it In Cruises, but
324. 10:18In Cruises.
325. 10:19>> Yes.
326. 10:19>> Um, how exciting was it? It must have
327. 10:22been such a unique experience.
328. 10:24>> It really was. There were so many first,
329. 10:26you know, and I saw this with Beyond
330. 10:28when we were building it the first time.
331. 10:29I remember walking down the staircase
332. 10:32and the very first art that I saw on the
333. 10:34bulkhead and I was like
334. 10:36and literally every day in the shipyard
335. 10:39because we'd never seen this vessel
336. 10:42before. You know, with Beyond you had
337. 10:45Edge, you had Apex and so you kind of
338. 10:48had an idea of what spaces would look
339. 10:50like, but to be able to see them coming
340. 10:52to life on board Four Seasons One. And
341. 10:55we did have a mock-up area. So, we went
342. 10:58outside of Ancona and they had one
343. 11:01the suites and then they had the crew
344. 11:03areas well,
345. 11:04mocked up so you could get a visual, but
346. 11:07then when you saw it on the grand scale
347. 11:09when you're walking through the corridor
348. 11:11and you're like
349. 11:11>> Yeah.
350. 11:12>> suite after suite after suite it was
351. 11:14mind-blowing. And and I think that's
352. 11:17probably the greatest satisfaction is is
353. 11:19watching these things and having input.
354. 11:22So, when I joined Celebrity Beyond, it's
355. 11:243 months before delivery.
356. 11:25>> Yeah.
357. 11:26>> And to be honest, you have more input on
358. 11:28the next vessel that comes because you
359. 11:30go and you sail with her and then you
360. 11:32say, "Okay, well, I think we need to
361. 11:33change this or add this,
362. 11:36take this away."
363. 11:37>> Yeah.
364. 11:37>> And so, the next vessel I actually had
365. 11:39more input on Celebrity Ascent than I
366. 11:41did on Celebrity Beyond.
367. 11:43>> But with
368. 11:45Four Seasons One, because it was the
369. 11:46prototype and I was there 11 months
370. 11:50before launch, I had a lot more
371. 11:52>> Yeah.
372. 11:53>> input. You know, we can't change
373. 11:55necessarily, for example, the equipment
374. 11:57on the bridge that had already been
375. 11:58committed to and put into the specs for
376. 12:01the new build and and obviously the
377. 12:03architects had had that, but I'll give
378. 12:05you an example in my captain's cabin, I
379. 12:08have my office and there was a wall that
380. 12:10separated the living room from the
381. 12:11office and
382. 12:13didn't need that wall.
383. 12:14>> Yeah.
384. 12:14>> Can we
385. 12:15>> Uh-huh.
386. 12:15>> remove that? And they did. So, open now
387. 12:18[clears throat] nice open space.
388. 12:20>> When we went on you talking about
389. 12:22Celebrity Ascent, um
390. 12:24we noticed the bridge is entirely
391. 12:26different to Apex and Beyond.
392. 12:28>> I I couldn't believe how futuristic it
393. 12:30was cuz you've got these massive uh
394. 12:33screens which can be used
395. 12:34>> panel and move up and down on rails.
396. 12:37>> can either use for the ECDIS or the
397. 12:39radar. I I couldn't believe what we were
398. 12:41seeing, to be honest.
399. 12:43>> time we got to see that, we went into a
400. 12:453D lab.
401. 12:46>> Wow.
402. 12:46>> And so, they gave us the goggles and
403. 12:49they they mocked up the bridge and they
404. 12:51said, "Okay, what would you change?" And
405. 12:52a lot of the things were on the bridge
406. 12:54wings, the location
407. 12:55>> Yeah.
408. 12:56>> of things, but also the panels in the
409. 12:58cockpit, you know, where are we going to
410. 13:00put the whistle, for example? Where are
411. 13:02we going to put the wheel? And these
412. 13:05kind of things. So, we got the
413. 13:06ergonomics, the general idea, and made
414. 13:10our suggestions there. Is that what went
415. 13:12through to the final product? It It's
416. 13:14not exactly. I mean, I can't say I said,
417. 13:17"Put the button here." and it went here,
418. 13:19but it was it was that general idea. And
419. 13:21I think those bridges, I mean, it it is
420. 13:23the bridge of the the future and
421. 13:25based on bridge resource management and
422. 13:27having, you know, the captain and the
423. 13:29staff captain back
424. 13:30>> Mhm.
425. 13:31>> empowering the officer of the watch and
426. 13:33the co-nav forward um to do their thing
427. 13:37along with the pilot, I think is
428. 13:38fantastic.
429. 13:39>> Would you say that was the biggest
430. 13:40difference though between Celebrity
431. 13:41Beyond and Four Seasons that you had
432. 13:43more input with Four Seasons though?
433. 13:45>> Yes. We were both of them.
434. 13:46>> Yes. So, our input from Four Seasons
435. 13:49one, I mean, the bridge on Four Seasons
436. 13:52two, I think the biggest thing will be
437. 13:54the difference in equipment.
438. 13:56>> Right. Okay.
439. 13:56>> Um because now we've used it and we know
440. 14:00and we're coming from a lot of different
441. 14:02companies. I mean, we're a mix of
442. 14:04pretty much every company you can think
443. 14:06of on the bridge. And so, what people
444. 14:09are used to doesn't make it you know,
445. 14:12it's the right way. And that was
446. 14:14something also that I learned from
447. 14:15Patrick Dahlgren cuz he said, you know,
448. 14:18you're going to see things that come up
449. 14:20and you're automatically going to think,
450. 14:21"Well, that's not the way we did it at
451. 14:23Royal Caribbean."
452. 14:24Sit on that. Take it in.
453. 14:26If it's better, cool. Go with it. If
454. 14:30it needs to change, then bring up that
455. 14:33situation
456. 14:34that solution. And he also said, you
457. 14:36know, don't come in with this needs to
458. 14:38change, this needs to change, this needs
459. 14:40to change.
460. 14:41Do a contract. See how everything flows.
461. 14:44And then the next contract cuz nobody
462. 14:45wants that person that's coming in
463. 14:47going, "Okay, well, this is terrible and
464. 14:49we need to change this." And because
465. 14:51you're going to alienate yourself.
466. 14:53>> How does the handling compare? What what
467. 14:55was it like to
468. 14:57>> [laughter]
469. 14:58>> The bridge wings are outdoor.
470. 15:00>> Do you like being out there in the wind?
471. 15:02>> Everything's good. I remember we were
472. 15:04docking this What was the port? I can't
473. 15:07can't think of off the top of my head,
474. 15:08but this was where we had the 60 knots
475. 15:10wind. And we went outside and it was
476. 15:12really really early maneuvering and the
477. 15:17amount of seagulls that were flying
478. 15:18around and I thought, "Is this the day
479. 15:21that I get pooped on
480. 15:23when I'm maneuvering a ship?"
481. 15:25>> [laughter]
482. 15:26>> Go.
483. 15:26>> I was petrified. They were everywhere.
484. 15:29But uh no, everybody everybody walked in
485. 15:31clean. But yeah, having the the bridge
486. 15:34wings outdoor, big difference.
487. 15:36>> That's all?
488. 15:36>> Yeah.
489. 15:37>> Do you not feel it more?
490. 15:38>> [laughter]
491. 15:38>> No. Cuz some captains we spoke to do
492. 15:41prefer cuz they they say, "Oh, I can
493. 15:43feel the Yeah, I can feel the
494. 15:45>> They're usually bald and don't have
495. 15:47their hair flying in their face and
496. 15:49>> It was bald actually [laughter] the one
497. 15:50that said it, funny enough. Yeah.
498. 15:51>> No, it's it's and it is true. I mean,
499. 15:53you can you can feel, you know, the wind
500. 15:55and you're not relying on anemometers
501. 15:57and and instruments to tell you what is
502. 15:59going on. And yet yes, you can feel that
503. 16:01with your vessel. But to be honest, our
504. 16:03our dockings and our undockings, the
505. 16:05places that we're going, it's very
506. 16:06quick, you know, it's not uh these long
507. 16:08pilotages. And and so it's it's kind of
508. 16:11an in and out and therefore it's better
509. 16:14to be at my perspective uh
510. 16:17inside, but yeah, some people love the
511. 16:19fresh air. It's all fun and games till
512. 16:21it's
513. 16:21>> raining and sleeting and snowing.
514. 16:23Now, Four Seasons, I'm not going to lie,
515. 16:25they're a bit pricey.
516. 16:27I'd say they they've got to be one of
517. 16:29the most expensive
518. 16:31brands in the world.
519. 16:33Can you afford them?
520. 16:34>> No.
521. 16:35>> [laughter]
522. 16:36>> But luckily I know friends in in places
523. 16:40that work on board.
524. 16:42>> There's so much discussion online, and
525. 16:44we've seen some videos where people have
526. 16:46gone on and they they've questioned the
527. 16:49price.
528. 16:50What is your response to people who say
529. 16:53it is simply too expensive? Like, what
530. 16:56are people getting for their money?
531. 16:57>> To be honest, I think it's, you know, if
532. 16:59you're booking a flight, are you booking
533. 17:02economy? Are you booking premium
534. 17:03economy? Are you booking first class?
535. 17:05Business class, first class. It's the
536. 17:07same. That's how I see it. It's it's a
537. 17:09different realm. What you're getting
538. 17:12when you're going on board is more
539. 17:15personalized service. It's very blissful
540. 17:19is the word I use on board. It's very
541. 17:22It's very relaxed.
542. 17:24It's lower paced, but
543. 17:27I find you can really breathe. You know,
544. 17:30inhale, exhale,
545. 17:32and and enjoy. And I think it's that
546. 17:34connection as well with the service.
547. 17:36It's that intuitive service. You know,
548. 17:38Four Seasons has this amazing bank of
549. 17:42um knowledge when it comes to their
550. 17:44guests, their preferences. And to me,
551. 17:47that was one of the biggest things when
552. 17:49I would sail as a guest on Celebrity and
553. 17:52going down to Cafe al Bacio, and not
554. 17:55that I was the captain. I was a guest. I
555. 17:57could be on a completely different ship
556. 17:59that I'd never sailed as captain, and
557. 18:02after the first day,
558. 18:04they'd remember, you know, how I like my
559. 18:06coffee. But it's that to the nth degree
560. 18:09>> Yeah.
561. 18:09>> on board Four Seasons. And I think
562. 18:12that's what what really separates it.
563. 18:15Just it's a slower paced, and then the
564. 18:17space to for the guests as well. You
565. 18:20know, this this suites are some of the
566. 18:23largest
567. 18:25entry-level
568. 18:26spaces that you'll have
569. 18:29on board. A big topic for discussion is
570. 18:31that it's not all-inclusive.
571. 18:33>> I was going to ask you about this.
572. 18:35What's your opinion on this because
573. 18:36again there's a lot of debate on online
574. 18:38where people are like it should be and
575. 18:40there's people that saying well, if you
576. 18:41go to a hotel you pay
577. 18:43for the meals separately like
578. 18:44>> Exactly. So and that was what the model
579. 18:46was, you know, if you go to a Four
580. 18:48Seasons Hotel your your food is not
581. 18:50included. So it's based off of the Four
582. 18:51Seasons model. I saw recently a review
583. 18:54by this woman and she had such a great
584. 18:57point. She said breakfast is included so
585. 18:59we eat a a really great breakfast and
586. 19:02then
587. 19:03we go and explore.
588. 19:05And we have very few sea days on our
589. 19:08itinerary. It's all of these incredible
590. 19:11ports and they're they're boutique ports
591. 19:13in the way that they're not the the mass
592. 19:16big ship ports. And so they're areas
593. 19:19that you really want to go and explore.
594. 19:22And by going and exploring and not
595. 19:24feeling like I have to get back to have
596. 19:26my lunch. I have to get back to have my
597. 19:28dinner.
598. 19:29You have more flexibility in that and I
599. 19:31was trying to think if it was me, what
600. 19:33would I like? When I was booking the
601. 19:35hotel that we're staying in here in
602. 19:37Glasgow, I have the option. Do I want to
603. 19:40book the room
604. 19:42or do I want the room with breakfast?
605. 19:43Well, for me I don't eat a big
606. 19:45breakfast. I'll grab a coffee. So it
607. 19:47doesn't behoove me
608. 19:50to to pay for that. I'd rather get just
609. 19:53the the room and then I can go and have
610. 19:55the flexibility to go around the corner
611. 19:57and experience a cafe. So that's kind of
612. 20:00how I I see it. Will the model change?
613. 20:04I'm not sure. I know that they're taking
614. 20:07feedback and they're looking at that
615. 20:09input and and and feedback to see if if
616. 20:12that's something that they would change
617. 20:13in the future. But for right now, I
618. 20:16think it's it is one of the things that
619. 20:18sets them apart. It's definitely a
620. 20:20discussion thing that you know, comes up
621. 20:22a lot and maybe that's also a benefit is
622. 20:25that people are discussing it. But
623. 20:27>> I think, I mean, I've seen the prices
624. 20:30and
625. 20:31I nearly fell off my chair. But when I
626. 20:33see seen
627. 20:35a
628. 20:36trek trendy, I think it was, paid 20 odd
629. 20:40thousand to be on there and then
630. 20:43Yeah, yeah, he's great. And then I think
631. 20:45he was
632. 20:46was it him that was charged for a Caesar
633. 20:48salad? I was like, "Huh?"
634. 20:50>> Yeah.
635. 20:50>> And
636. 20:51I think it's a shock to people
637. 20:54and I think that's because a lot of
638. 20:55people are comparing it to a
639. 20:57conventional
640. 20:58cruise ship.
641. 20:59>> Yes. And I have to say that the majority
642. 21:01of the guests that we had on board are
643. 21:03not cruisers. They are first to sail.
644. 21:08The majority of them being, you know,
645. 21:10people that enjoy Four Seasons hotels or
646. 21:13stay, you know, live in the residences.
647. 21:15And so, they don't actually have those
648. 21:18preconceived notions.
649. 21:21The ones that we see are that are making
650. 21:24the comments are exactly, you know,
651. 21:26people that have previous cruise
652. 21:29experience and then are comparing the
653. 21:31two. And it it really is a different
654. 21:35I guess product.
655. 21:36Even though it's still a sailing vessel.
656. 21:47>> [music]
657. 21:54>> So,
658. 21:55mainstream cruising,
659. 21:57do you think it is changing for the
660. 21:59better or the worse?
661. 22:00>> You know what's interesting? I was
662. 22:02thinking about this when I was going,
663. 22:04"Okay, well, I want to take my dad for a
664. 22:06a river cruise." I really want to see it
665. 22:10from the other side.
666. 22:13Because
667. 22:14I initially I'd say it's changing for
668. 22:16the better because you've got,
669. 22:19you know, technology, AI, and that's
670. 22:21making things more intuitive to the
671. 22:23guest experience. But to be honest, I
672. 22:26need to start experiencing the ships
673. 22:29>> Yeah.
674. 22:30>> and the products that they're offering
675. 22:33to be able to to say, you know, they're
676. 22:36whether it's these destinations, you
677. 22:38know, the Royal Caribbean in in Mexico
678. 22:41that whole situation. Um, I don't think
679. 22:45that that's the better side of it. Yeah,
680. 22:47I mean, that's that's kind of a a red
681. 22:49flag, but you know, I haven't been on a
682. 22:52a large Oasis class ship for probably
683. 22:5610 years, 12 years. And so, I'm I'm
684. 22:59curious cuz I'd like to go as a guest
685. 23:02and see
686. 23:03how it's how they're operating now.
687. 23:05>> What do you make of all the the private
688. 23:08islands and the private cruise line
689. 23:10resorts and that? Do you think that
690. 23:13is it something you support or do you
691. 23:15think that hang on a minute, one of the
692. 23:16things that makes cruising and sailing
693. 23:20special is that you're actually going to
694. 23:21experience a real authentic destinations
695. 23:24with real history and culture?
696. 23:26>> I think the size of the vessel makes the
697. 23:28difference because if it's one of these
698. 23:32extremely large vessels, that in itself
699. 23:35is the destination. And that's where
700. 23:38these private islands make sense.
701. 23:40>> Yeah. Yeah.
702. 23:40>> When it's smaller vessels, again, when
703. 23:42you're looking at the Four Seasons
704. 23:44itinerary and being able to go to these
705. 23:46places that are not overrun by tourism
706. 23:50and
707. 23:51and and the general amount of people um,
708. 23:55I think that's where the the difference
709. 23:56is. So, when it's these mid-size
710. 23:58vessels, say mid-size to large
711. 24:01yes, absolutely. Make sure that the
712. 24:03destinations are are getting to be
713. 24:05experienced, but when it's these ultra
714. 24:07large vessels, I think that makes
715. 24:10perfect sense for private islands,
716. 24:12especially if they're the only vessel in
717. 24:14because um, you're going to be able to
718. 24:16give them an experience
719. 24:19that they won't get on board such a
720. 24:22populated heavily populated vessel.
721. 24:25>> So, where do you see the cruise industry
722. 24:26in 10 years?
723. 24:28Cuz I mean, we've seen a huge boom in
724. 24:30mega these mega ships, these gigantic
725. 24:32ones, and that's that's not going to end
726. 24:34cuz of economies of scale. And I imagine
727. 24:37there's going to be a boom with these
728. 24:38luxury yachts. So So, where do you see
729. 24:40it in 10 years, the cruise industry in
730. 24:42general?
731. 24:43>> I think both will be thriving, to be
732. 24:45honest, because it's going to give such
733. 24:46a different experience. Um but I I see
734. 24:50exactly that, building more I think that
735. 24:53the yacht style cruising is going to do
736. 24:56really, really well. I'm not sure about
737. 24:59the size. For example, with um
738. 25:01Ritz-Carlton, you know, they're building
739. 25:03larger ships. And I think one of the
740. 25:06draws for the crew members was the
741. 25:08smaller vessel, this intimate
742. 25:10environment. So, um
743. 25:13you know, I'm sure there will be a lot
744. 25:14of trial and error between now and 10
745. 25:17years from now, but I think I see both
746. 25:20sectors really thriving. Um because I
747. 25:23mean, it's
748. 25:24cruising has been around for ages,
749. 25:26right? And And so, the fine-tuning and
750. 25:29again, using technology
751. 25:32and AI to make it more intuitive
752. 25:35for the feedback and and putting those
753. 25:37into the vessels, I think is going to be
754. 25:38key.
755. 25:39>> Do you think we'll see any ports
756. 25:41get more fed up with the cruise industry
757. 25:43though and turn their back and close
758. 25:44their ports?
759. 25:46>> It depends on how
760. 25:48the companies manage their their
761. 25:52port calls. Yeah, it's it's one of those
762. 25:54tricky things because when you're
763. 25:56looking at itinerary planning, there's
764. 25:57only certain places that you can go,
765. 25:59right? And I know Dubrovnik, Amsterdam,
766. 26:02Venice, these are all the hot topic
767. 26:04places.
768. 26:05Um
769. 26:06and it's finding that fine line between
770. 26:10the locals, you know, this is their this
771. 26:12is their livelihood, if tourism is their
772. 26:14livelihood. Where do we go? Grand
773. 26:16Cayman, it's ironic because Grand
774. 26:18Cayman's livelihood is not tourism. It's
775. 26:20banking. And yet, you see, you know,
776. 26:23five ships rock up and
777. 26:26um
778. 26:27you kind of scratch your head and go,
779. 26:28"Okay."
780. 26:29>> But
781. 26:30do you think it looking at cruise lines
782. 26:34that what you you said about like
783. 26:36Amsterdam and Venice, Barcelona,
784. 26:39Santorini all of of been grumbling about
785. 26:42cruising in recent years.
786. 26:44But, when you've got the the major
787. 26:46cruise lines like Royal Caribbean and
788. 26:48Carnival
789. 26:49building larger and larger ships, do you
790. 26:52not think that they seem a bit tone-deaf
791. 26:55to the destinations?
792. 26:57>> Well, that's where I think they're going
793. 26:58to
794. 26:59outbuild themselves.
795. 27:00>> Mhm. Yeah.
796. 27:01>> Or build out themselves. Outbuild.
797. 27:04>> I know what you mean. Yeah. Yeah.
798. 27:05>> They will build themselves out of those
799. 27:08destinations because they won't be able
800. 27:10to to accommodate. They won't be able to
801. 27:12fit into those places. I mean, Venice is
802. 27:14a a big one, you know, that's that
803. 27:16already dictates the size of the vessel
804. 27:18that could that could go in. Um and
805. 27:20then, of course, they put stricter
806. 27:21requirements on that. But, yeah, so I
807. 27:24don't
808. 27:25think that the biggest ones are the ones
809. 27:27that we need to the to consider with
810. 27:30these particular places because again, I
811. 27:32think they're the companies will focus
812. 27:33on them being the destination and then
813. 27:36prioritizing these private islands.
814. 27:39>> I do I do agree with you. I mean, I I
815. 27:43like the odd private island island. Um I
816. 27:47am more about the history and the
817. 27:48culture of destinations.
818. 27:50>> Me too.
819. 27:50>> But, Icon of the Seas docking in Coco
820. 27:53Cay will Icon is a destination and I
821. 27:56don't think it really matters. But, if
822. 27:58you've got a an ultra-luxury ship or
823. 28:02your whatever uh turn up to a private
824. 28:04destination, I think it looks a a little
825. 28:06bit ridiculous. So, I don't I think
826. 28:09it'll probably stay with the bigger
827. 28:10cruise lines. I can't see the
828. 28:12ultra-luxury lines
829. 28:14building a giant I know having
830. 28:16private islands.
831. 28:17>> you say ultra-luxury, but you're talking
832. 28:19about the smaller vessels, right?
833. 28:20>> Yeah. Yeah. Yeah. Yeah.
834. 28:22I can't see them doing it.
835. 28:23>> Yeah. And and again, you know, there's a
836. 28:24lot less kickback, yeah, you know, when
837. 28:27you have 200 people
838. 28:29>> Mhm.
839. 28:30>> on a on a vessel as opposed to
840. 28:338,000.
841. 28:34>> Exactly.
842. 28:34>> Yeah.
843. 28:34>> So.
844. 28:35>> What is one trend you'd happily see
845. 28:37disappear from cruising?
846. 28:39>> [laughter]
847. 28:39>> I always said the buffet. You know, I I
848. 28:42really loved because one of the things
849. 28:45that
850. 28:46I remember from the cruise when I was 12
851. 28:48years old is dinner with my parents
852. 28:51>> Yeah.
853. 28:51>> every night. And the people that we met
854. 28:54at the table, my parents when they came
855. 28:56to sail, they met a lovely couple at
856. 28:58dinner that they actually invited to my
857. 29:00wedding that I'd never even met before.
858. 29:03And it's those connections I think it
859. 29:04forces you to slow down.
860. 29:07Um
861. 29:08and and you kind of reflect on the day
862. 29:11and what you did during that day,
863. 29:13whether you were in port, whether you
864. 29:15were on board. I love that idea. Now I
865. 29:17get the convenience of a buffet, but not
866. 29:20everyone is the same at a buffet, you
867. 29:22know, some people wash their hands, some
868. 29:24people don't wash their hands.
869. 29:26Um and and the food waste um that's
870. 29:28associated. I mean, it's gotten a lot
871. 29:30better, you know, back from the days
872. 29:32when they we had the midnight buffet and
873. 29:34it was just a free-for-all and then
874. 29:35you'd walk through the corridor and
875. 29:36you'd see these plates that were stacked
876. 29:38a mile high with food that, you know,
877. 29:40was just going to waste.
878. 29:42But um yeah, I think the buffet is
879. 29:44probably the thing that I would rather
880. 29:46see go away in lieu of more individual
881. 29:50restaurants that you could kind of get a
882. 29:51flavor for the ship.
883. 29:53>> The world is very delicate at the
884. 29:54moment. I think
885. 29:56no matter where you're from, it
886. 29:58just feels that we're on the edge of
887. 30:00something.
888. 30:01How vulnerable is the cruise industry to
889. 30:04geopolitics and world events?
890. 30:07>> Extremely
891. 30:08>> Yeah.
892. 30:09>> vulnerable. I mean, we saw it during
893. 30:10COVID, obviously. Um but you see it as
894. 30:13well on itineraries when there are
895. 30:15conflicts in certain countries and you
896. 30:18know, that gets the the deployment is
897. 30:21pulling ports off of uh
898. 30:25off of itineraries and having to
899. 30:26reposition ships accordingly. So I mean,
900. 30:29it's extremely vulnerable. I think it's
901. 30:32Um you know, besides weather, it's up
902. 30:34there as one of the top reasons that uh
903. 30:37the companies need to have a visibility
904. 30:40and and kind of a a magic eight ball of
905. 30:44what's happening.
906. 30:45>> Going back to AI, do you think
907. 30:47technology will change the guest
908. 30:49experience? But also on that question of
909. 30:51do you think AI will ever change your
910. 30:53role
911. 30:54as a captain?
912. 30:55>> I used to say, I mean, when autonomy
913. 30:57came up initially, that I hope I don't
914. 31:01see the day
915. 31:02>> Yeah.
916. 31:02>> where
917. 31:03we're not
918. 31:05um required on board any longer just
919. 31:07because like I I think it's the best
920. 31:10career there is. And it would be sad
921. 31:12that we wouldn't have the opportunity to
922. 31:13sail any longer. But also putting
923. 31:16thousands of lives in the hands
924. 31:19of a computer
925. 31:21at this point, I don't I don't think
926. 31:23that
927. 31:23>> trust it. I wouldn't feel comfortable.
928. 31:25>> extremely uncomfortable. Um
929. 31:28but as far as making the guest
930. 31:30experience better, absolutely. Again,
931. 31:32tracking these trends, you know, and and
932. 31:34preferences and and um
933. 31:37what guests really love on board and and
934. 31:39being able to integrate that into the
935. 31:41next
936. 31:43evolution of ships that comes out, I
937. 31:45think that's where AI um will really
938. 31:47soar. But the autonomy and and thinking
939. 31:50of cruise ships or yachts or or any
940. 31:54vessel, I mean, I shouldn't say any
941. 31:55vessel because obviously they're doing
942. 31:57it right now with with other vessels.
943. 31:59But um cargo.
944. 32:00That's a very different
945. 32:01>> That's different. Yeah, that's
946. 32:02>> When when you involve that many people
947. 32:04on board in one space, I I don't see
948. 32:07that happening right now.
949. 32:09>> think I I certainly wouldn't go on a
950. 32:11cruise ship that was autonomous.
951. 32:13>> And I'm not saying humans are without
952. 32:15error. I mean, Costa Concordia were
953. 32:17going right to there. But um I think,
954. 32:20you know, it will there are tools that
955. 32:22will be available because of AI and and
956. 32:26you know, making yeah, kind of fail
957. 32:28safes in place. I think that will be a
958. 32:31big benefit.
959. 32:32>> think the cruise industry will ever be
960. 32:33truly net zero?
961. 32:35>> Yes. Um Um, but in order to get there,
962. 32:38there's a lot involved. It's going to
963. 32:40take fossil fuels. It's going to take
964. 32:43um, a lot of regulation.
965. 32:46It's going to take availability. In
966. 32:48ports, for example, where, you know,
967. 32:50four seasons one, we can
968. 32:52take shore power.
969. 32:53>> Yeah.
970. 32:54>> Is shore power available in the places
971. 32:56that we go? Well, we spend 270 days at
972. 32:59anchor, so that's out. Um, and then the
973. 33:02places that we could take shore power
974. 33:04are very limited at this point. So, it's
975. 33:05going to take the infrastructure in
976. 33:07these ports around the world to step up.
977. 33:09So, it's it's a culmination of a lot of
978. 33:11things, but yes, I do think there is no
979. 33:15no wiggle room. It's something It's It's
980. 33:18not just what's necessary, it's what has
981. 33:21to be done.
982. 33:22>> Mhm.
983. 33:23>> Um.
984. 33:24>> But do you think that in order
985. 33:26for the cruise industry to achieve
986. 33:30net zero,
987. 33:31do you think that it is going to require
988. 33:33politics to act?
989. 33:34>> Oh,
990. 33:35yes.
991. 33:35>> And looking at what's going on in
992. 33:37America at the moment, I can't see the
993. 33:40cruise industry being net zero for a
994. 33:42long, long time.
995. 33:43>> Well, here's the beautiful part is
996. 33:45because the ships don't stay
997. 33:47>> Mhm.
998. 33:47>> just sailing the US.
999. 33:49Um, the requirements, for example, you
1000. 33:52know, the discharges when we're in
1001. 33:53Greece are
1002. 33:55Yeah, um, and you know, the port
1003. 33:57conditions and sea conditions and that
1004. 33:58that's where we can discharge um,
1005. 34:00outside three nautical miles, six
1006. 34:02nautical miles, 12 nautical miles. So,
1007. 34:04unless the vessels were sailing only in
1008. 34:07the US, I would worry about that. But
1009. 34:09because they sail worldwide, the greater
1010. 34:12world is more, I would say, in tune to
1011. 34:17global warming,
1012. 34:18>> Mhm.
1013. 34:18>> um, sustainability,
1014. 34:21and and kind of prioritizing that
1015. 34:23accordingly, the ships have to be built
1016. 34:25to meet those standards.
1017. 34:27>> Yeah.
1018. 34:27>> So, because they sail, I say there's a
1019. 34:30good chance that it's a better chance.
1020. 34:32If they stayed in one spot, not so much.
1021. 34:36>> When you you spend a lot of time in
1022. 34:38Europe, um,
1023. 34:39working and pleasure, do you feel that
1024. 34:42there is a noticeable difference between
1025. 34:46the attitudes towards climate change and
1026. 34:48the efforts involved?
1027. 34:50>> Thousand percent.
1028. 34:51>> Yeah.
1029. 34:52>> Thousand percent. Yeah.
1030. 34:53>> Because like we we only have a TV to go
1031. 34:56by.
1032. 34:57But when we hear hear lines like drill
1033. 35:00baby drill and
1034. 35:03and things like that. We've just got
1035. 35:04back from China and I can't believe the
1036. 35:06amount of renewables that they've got
1037. 35:08going over there.
1038. 35:08>> China is leading in that.
1039. 35:09>> My husband, same thing. He was building
1040. 35:11the dry dock for Icon of the Seas and
1041. 35:15is now in the Bahamas and you know, he
1042. 35:16would tell me about
1043. 35:18I mean he was he was recording the
1044. 35:20robots in the in the airport and
1045. 35:22everything and
1046. 35:24yeah, and but the sustainability,
1047. 35:25absolutely. And with the the electric
1048. 35:29cars that they have, unbelievable. And
1049. 35:31yeah, we're very very far behind.
1050. 35:34>> They're very far in front of when it
1051. 35:35comes to that stuff. From your
1052. 35:37experience, do you cruise lines listen
1053. 35:39enough to the people
1054. 35:41that actually run them?
1055. 35:42>> No.
1056. 35:43>> No.
1057. 35:44>> [laughter]
1058. 35:44>> If I'm
1059. 35:45If I'm honest, no. I would love to say
1060. 35:48yes.
1061. 35:49And and it Okay, I actually should say
1062. 35:51it depends on who
1063. 35:54your leader is. It depends on your CEO,
1064. 35:57your president, it depends on who's at
1065. 36:01the top. Um and how open they are to
1066. 36:04feedback. So I I I shouldn't just say no
1067. 36:06because again, if I bring up Lisa
1068. 36:09Lutoff-Perlo, very receptive to feedback
1069. 36:12from guests, from crew. Now, could she
1070. 36:15enact all of those changes and and
1071. 36:18things?
1072. 36:19Not necessarily because again, there's a
1073. 36:21lot involved. Is it financially
1074. 36:23feasible? Is it kind of a nice to have
1075. 36:27or is it something that um is safe? You
1076. 36:31know, a lot of people will have these
1077. 36:33ideas like can't we go water skiing off
1078. 36:35the back of a ship?
1079. 36:36>> Yeah.
1080. 36:36>> Well, you could. Is it safe? No. So
1081. 36:40we're not going to do that. But again, I
1082. 36:42think it it really depends on who is in
1083. 36:45your leadership
1084. 36:47for the different lines.
1085. 36:48>> So, we're going to now end with some
1086. 36:49quick fire questions. So, either one
1087. 36:51answer
1088. 36:51>> answer the quick fire, too? Cuz I would
1089. 36:53love that.
1090. 36:54>> Okay. Yeah. Yeah, I'm
1091. 36:55okay. There's always
1092. 36:57that. So, most underrated cruise
1093. 36:59destination?
1094. 37:00>> I would say Valletta, Malta.
1095. 37:02>> Mine's Vigo, in Spain.
1096. 37:03>> I'd also say Vigo.
1097. 37:05>> Most overrated cruise destination?
1098. 37:07>> Any place where
1099. 37:09someone thinks that the photo
1100. 37:12that they took there is the destination.
1101. 37:14You know, it's one of these
1102. 37:15Instagrammable I'm not going to say it a
1103. 37:16place that's in my mind, Santorini.
1104. 37:19>> [laughter]
1105. 37:20>> But, you know, where they go for for the
1106. 37:22photo, but they don't experience the
1107. 37:24port.
1108. 37:24>> But, I was going to say Santorini,
1109. 37:26because I think it is it's the always
1110. 37:28the go-to place. Santorini's getting a
1111. 37:29bit fed up with everyone, and
1112. 37:32I think it's overrated, Santorini.
1113. 37:34>> And don't take the donkeys.
1114. 37:35>> And don't take the donkeys. Exactly.
1115. 37:36It's cruel. It's really cruel.
1116. 37:38>> Sunrise arrival or sunset sailaway?
1117. 37:41>> Sunset sailaway.
1118. 37:42>> Sunset. Sunset. Always. It's the most
1119. 37:45beautiful.
1120. 37:45>> So, um my mom and I, we came up with
1121. 37:48this word actually in Ancona, because um
1122. 37:51the sunsets in Ancona were stunning. And
1123. 37:54I said, there there should be a word for
1124. 37:56not dawn or dusk, you know, the time
1125. 37:58around sunset, but the actual word to
1126. 38:01represent like these incredible colors
1127. 38:04that get shot across the sky. You know,
1128. 38:06sunset's beautiful, but it's the
1129. 38:0820-minute mark after sunset where all of
1130. 38:11the colors start getting sucked back in
1131. 38:14to where the sun set. And so, my mom
1132. 38:16suggested this word, suntient. Um but,
1133. 38:19it sounded a little like something that
1134. 38:21was inappropriate. So, we went with
1135. 38:22sunsient, and that means the ability to
1136. 38:25feel and perceive
1137. 38:28something beautiful like like this. And
1138. 38:29so, yeah, all my mom will always have my
1139. 38:32sunsets.
1140. 38:33>> Complete the sentence. Cruising would be
1141. 38:34better if
1142. 38:35>> people understood what goes on behind
1143. 38:38the scenes to make
1144. 38:41the experience
1145. 38:43memorable.
1146. 38:43>> Yeah. Cruising would be better if cruise
1147. 38:46lines stopped squeezing passengers. Mine
1148. 38:49would be cruising would be better if
1149. 38:51passengers just cared a tiny bit more
1150. 38:53about environment and animals. Four more
1151. 38:56nights, yes or no?
1152. 38:57>> Yes, with flexibility. Not mandatory.
1153. 39:00So, when Celebrity introduced evening
1154. 39:02chic, you know, because who am I to say,
1155. 39:05you know, your $10 dress from Ross over
1156. 39:08your $400 jeans. It's It's what makes
1157. 39:11you feel
1158. 39:12>> Yeah.
1159. 39:13>> dressed up.
1160. 39:13>> Yeah.
1161. 39:14>> Yes.
1162. 39:14>> I get that.
1163. 39:15>> I'm going to say I'm going to say yes.
1164. 39:16I'm going to say yes.
1165. 39:17>> I don't like it. I don't like it.
1166. 39:19I like the traditional
1167. 39:20>> Yeah, I quite like it.
1168. 39:22>> Uh one word to describe Celebrity.
1169. 39:24>> Transformative.
1170. 39:25>> Premium.
1171. 39:26>> Groundbreaking.
1172. 39:26>> One word to describe Four Seasons.
1173. 39:29>> Intuitive.
1174. 39:29>> Expensive.
1175. 39:30>> I'm not going to say until I've
1176. 39:32experienced [music] it.
1177. 39:33>> Okay.
1178. 39:33>> One day One day I will answer that when
1179. 39:36I've done it.
1180. 39:36>> Perfect.
1181. 39:37>> Okay, thank you so much for joining us.
1182. 39:38I really appreciate it.
1183. 39:39>> Thank you so much.
1184. 39:40>> Lovely to see you again. Thanks for the
1185. 39:42opportunity.
1186. 39:43>> The sail away [music] uncensored cruise
1187. 39:45podcast.