Aviation English Dialogue: The Passenger Journey | Unit 4 — Transcript

Full transcript

1. 0:06Good morning.
2. 0:07Where are you traveling today?
3. 0:10>> I am flying to Amsterdam and then to
4. 0:13Toronto.
5. 0:15Here is my passport and reservation
6. 0:18number.
7. 0:20>> Thank you. Let me check your itinerary
8. 0:23and travel documents. Your first flight
9. 0:25departs at 10:140 and you have a 2-hour
10. 0:28connection in Amsterdam.
11. 0:33>> Will I need to check in again as a
12. 0:36transfer passenger?
13. 0:38>> No, I can issue both boarding passes
14. 0:41now.
15. 0:42Your checked baggage will be labeled
16. 0:44through through to Toronto.
17. 0:50>> That is helpful.
18. 0:53What is my baggage allowance?
19. 0:56>> Your fare includes one checked bag up to
20. 0:5823 kilos and one carry-on bag up to 8
21. 1:02kilos.
22. 1:04>> My suitcase was 22 kilos at home,
23. 1:08but I added a book this morning.
24. 1:11>> It is 23.4 kilos.
25. 1:14The allowance is 23, but I can accept
26. 1:17the small difference today.
27. 1:19Please do not add anything else.
28. 1:23>> Thank you.
29. 1:25Can I have an aisle seat on both
30. 1:26flights?
31. 1:30>> On the first flight, yes.
32. 1:33On the Toronto flight, only middle and
33. 1:35window seats are currently available.
34. 1:41>> I need to stand and move sometimes.
35. 1:46Is an aisle seat available in another
36. 1:48row?
37. 1:53>> Let me check.
38. 1:55Yes, one has just become available in
39. 1:58row 31.
40. 1:59I have assigned it to you.
41. 2:04>> Perfect.
42. 2:06My mother is traveling with me and has
43. 2:08requested special assistance.
44. 2:14>> I can see the request in the
45. 2:16reservation.
46. 2:18Does she need a wheelchair from check-in
47. 2:21to the aircraft?
48. 2:26>> Yes, especially for the long distance to
49. 2:29the gate.
50. 2:33>> I will call the assistance team.
51. 2:36Please wait near the blue seat near the
52. 2:37blue seating area for about 10 minutes.
53. 2:43>> Where do we go after that?
54. 2:45>> First, follow the signs to passport
55. 2:47control. Next, pass through the security
56. 2:50checkpoint. After that, check the screen
57. 2:52for your gate. Boarding is scheduled to
58. 2:54begin at 09:55.
59. 2:57>> Let me confirm. Both boarding passes are
60. 3:00ready, the baggage goes to goes to
61. 3:03Toronto, and we wait by the blue seats.
62. 3:08>> Correct. Here are your baggage receipt
63. 3:10and documents.
64. 3:12Please keep them until the end of the
65. 3:13journey.
66. 3:20>> Thank you for your help.
67. 3:22>> You are welcome. Have a good flight.
68. 3:36Good morning.
69. 3:37Where are you traveling today?
70. 3:40>> I am flying to Amsterdam and then to
71. 3:43Toronto.
72. 3:45Here is my passport and reservation
73. 3:47number.
74. 3:50>> Thank you. Let me check your itinerary
75. 3:52and travel documents. Your first flight
76. 3:55departs at 10:40 and you have a 2-hour
77. 3:58connection in Amsterdam.
78. 4:03>> Will I need to check in again as a
79. 4:05transfer passenger?
80. 4:08>> No, I can issue both boarding passes
81. 4:11now.
82. 4:12Your checked baggage will be labeled
83. 4:14through through to Toronto.
84. 4:19>> That is helpful.
85. 4:22What is my baggage allowance?
86. 4:26>> Your fare includes one checked bag up to
87. 4:2823 kilos and one carry-on bag up to 8
88. 4:31kilos.
89. 4:34>> My suitcase was 22 kilos at home,
90. 4:38but I added a book this morning.
91. 4:41>> It is 23.4 kilos.
92. 4:44The allowance is 23,
93. 4:46but I can accept the small difference
94. 4:48today.
95. 4:49Please do not add anything else.
96. 4:53>> Thank you.
97. 4:54Can I have an aisle seat on both
98. 4:56flights?
99. 5:00>> On the first flight, yes.
100. 5:03On the Toronto flight, only middle and
101. 5:05window seats are currently available.
102. 5:11>> I need to stand and move sometimes.
103. 5:16Is an aisle seat available in another
104. 5:18row?
105. 5:22>> Let me check.
106. 5:25Yes, one has just become available in
107. 5:27row 31.
108. 5:29I have assigned it to you.
109. 5:33>> Perfect.
110. 5:36My mother is traveling with me and has
111. 5:38requested special assistance.
112. 5:44>> I can see the request in the
113. 5:46reservation.
114. 5:48Does she need a wheelchair from check-in
115. 5:50to the aircraft?
116. 5:56>> Yes, especially for the long distance to
117. 5:59the gate.
118. 6:03>> I will call the assistance team.
119. 6:05Please wait near the blue seat near the
120. 6:07blue seating area for about 10 minutes.
121. 6:13>> Where do we go after that?
122. 6:15>> First, follow the signs to passport
123. 6:17control. Next, pass through the security
124. 6:19checkpoint. After that, check the screen
125. 6:22for your gate. Boarding is scheduled to
126. 6:24begin at 09:55.
127. 6:27>> Let me confirm. Both boarding passes are
128. 6:30ready, the baggage goes to goes to
129. 6:32Toronto, and we wait by the blue seats.
130. 6:38>> Correct. Here are your baggage receipt
131. 6:40and documents.
132. 6:42Please keep them until the end of the
133. 6:43journey.
134. 6:50>> Thank you for your help.
135. 6:52>> You are welcome. Have a good flight.