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😳 Amazon FBA Cambia TODO para Vendedores — Transcript

by Hermo Benito · 5,457 words · 777 segments · language en · Watch on YouTube

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  1. 0:00Amazon has just completely changed the
  2. 0:03rules for how to sell on Amazon for
  3. 0:052027. I'm kind of freaking out. I'm
  4. 0:09going to explain the changes they've
  5. 0:11made, the opportunity that's opening up
  6. 0:14for both new sellers and those of us
  7. 0:16who need to adapt quickly to the new
  8. 0:18way of selling this year and next,
  9. 0:20especially in 2027, and how to take
  10. 0:23advantage of all this to build a clear
  11. 0:25strategy. I'm kind of freaking out. I'm
  12. 0:28going to go over all of this a bit.
  13. 0:30I’m going to condense it a lot in
  14. 0:32this video so you know everything.
  15. 0:34I’m going to start with the three
  16. 0:36most important new features that are
  17. 0:37going to change the way we sell on
  18. 0:39Amazon. It’s going to be very
  19. 0:41AI-driven, and we really need to keep
  20. 0:43this in mind regarding how we optimize
  21. 0:45everything. I'll cover the three new
  22. 0:48features and then I'll share a complete
  23. 0:50strategy that I've written down here—
  24. 0:51I had to write it down because there's
  25. 0:53just so much to cover. A complete
  26. 0:56strategy that needs to be implemented
  27. 0:58right now if we want to start selling
  28. 1:00on Amazon, to begin focusing this way,
  29. 1:02and if we're already selling, to adapt
  30. 1:04quickly to the strategy. I'll explain
  31. 1:07the new features and then I'll explain
  32. 1:09the strategy, right? I'm only going to
  33. 1:12explain three new features because
  34. 1:13Amazon has made many announcements,
  35. 1:15they've announced a lot of things, and
  36. 1:17I don't want the video to run too long.
  37. 1:19New feature number one: branded
  38. 1:21conversations within search results.
  39. 1:25They have introduced Alexa for shopping
  40. 1:27, so when you go to search for a
  41. 1:29product in the search bar, there are
  42. 1:32two types of search results: the usual
  43. 1:34results, sorted by relevance, etc., and
  44. 1:37then the results the AI will provide.
  45. 1:41If it understands that you are looking
  46. 1:42for something specific, the AI will
  47. 1:43recommend things to you. It will be a
  48. 1:45different type of search result. It
  49. 1:46will be more conversational, like what
  50. 1:49happens with ChatGPT or other LLMs. Now
  51. 1:53, the important thing about Branded
  52. 1:55Conversations, which launches in
  53. 1:57January 2027, is that within the search
  54. 2:00results, when your product appears—
  55. 2:03for example, if you sell a supplement
  56. 2:06for, I don’t know, cats—there will
  57. 2:08be a little button there that says: "
  58. 2:11Help me decide." Then a conversation
  59. 2:15with Alexa for shopping will open to
  60. 2:18help them decide about that product.
  61. 2:21And here comes a key strategy that
  62. 2:23I’m going to explain now to help you
  63. 2:26sell. So people will say, "Hey, help me
  64. 2:29decide, does this really work for this,
  65. 2:31or is it comfortable, or what about
  66. 2:34this or that." And Alexa will say, "But
  67. 2:36what do you want it for? For this, or
  68. 2:37this, or this? Then this isn't the one
  69. 2:39for you, it's this other one." The
  70. 2:42second of three things: Amazon Ads
  71. 2:44agent. Advertising through Amazon will
  72. 2:46be done through an agent you’ll have
  73. 2:48to write to and converse with. What it
  74. 2:51will do is ask what you want to achieve
  75. 2:53, you'll talk to it, it will create the
  76. 2:55full campaign and get you everywhere.
  77. 2:58And it won't be based on finer details,
  78. 3:00but on its own criteria extracted from
  79. 3:03your listing; meaning, from the product
  80. 3:05you have, it extracts the information.
  81. 3:08Now we will see how we’ll have to
  82. 3:10optimize the listing. So, everything is
  83. 3:12a bit AI-driven. The AI will interpret
  84. 3:14what your product offers and what it
  85. 3:16doesn't. This is super important. And
  86. 3:18with just a budget you assign, it will
  87. 3:21put your ad everywhere. It will be on
  88. 3:24DSP, which was previously available to
  89. 3:26large advertisers and such, and now it
  90. 3:28will be available to everyone. You will
  91. 3:30be able to advertise everywhere. It
  92. 3:33will be a kind of campaign like the
  93. 3:35ones we do on Google or Advantage Plus
  94. 3:37on Meta, where your ad appears
  95. 3:39everywhere in different formats. Even
  96. 3:42more, more like Google, because it will
  97. 3:45appear as Sponsored Products, as
  98. 3:47Display, as a video, as an image. And
  99. 3:49Amazon will also create ads for you,
  100. 3:51elements with AI in video—meaning,
  101. 3:54from your product it will create a
  102. 3:56video, create an animation, create
  103. 3:58photos and such, which will appear in
  104. 4:00different places so people find them
  105. 4:02and buy from you. This is going to be
  106. 4:04crazy. This was already coming, but
  107. 4:06well. And to decide where to place your
  108. 4:08product with ads, what it will do is
  109. 4:10take the criteria from your listing and
  110. 4:13the logic and some places we will see
  111. 4:15now. Another important thing: Seller
  112. 4:18Assistant. Well, it integrates with
  113. 4:20Claude and an agent inside Amazon helps
  114. 4:23you sell and do things. This will cost
  115. 4:26money and, well, everything will be
  116. 4:28done through agents. Now I am going to
  117. 4:30explain the strategy, okay? I'm going
  118. 4:32fast because otherwise, this is a lot
  119. 4:33of substance. I would have to make
  120. 4:35another video. If you want me to make
  121. 4:38another video about this topic or the
  122. 4:40strategies I'm implementing regarding
  123. 4:42Amazon, meaning Amazon-related topics
  124. 4:45and Amazon news, let me know so I
  125. 4:46understand you want more videos; either
  126. 4:49with a like, a comment, or saying
  127. 4:51something, to know if you're interested
  128. 4:53in this topic, whether you're selling
  129. 4:55on Amazon, looking to sell, or whatever
  130. 4:57, right? So, what is the strategy? Part
  131. 5:01one of the strategy involves six steps.
  132. 5:04Part one is the catalog architecture.
  133. 5:07Ultimately, you need to have a brand
  134. 5:10strategy, not a product strategy. And
  135. 5:13that brand strategy will consist of
  136. 5:15several products, above all. You can
  137. 5:17start with one, obviously, like
  138. 5:19everyone else, or you can just have one
  139. 5:20. Sometimes with just one product you
  140. 5:22can have a business, but most of the
  141. 5:24time it will be several products. That
  142. 5:27product will need a clear value
  143. 5:29proposition and you must decide what
  144. 5:31it's for and what it's not for. I mean,
  145. 5:34until now, if you look at the titles,
  146. 5:35the typical way to sell on Amazon was
  147. 5:37through the title. Now, you remember
  148. 5:40the title has changed; it's 75
  149. 5:42characters for the title and then a
  150. 5:44smaller part of the title below it. And
  151. 5:46the way of writing titles has changed a
  152. 5:48bit. Before, titles used to claim the
  153. 5:50product was for everything. Everything
  154. 5:51was for everyone. I mean, you had, I
  155. 5:54don't know, socks, and it said
  156. 5:56compression socks for travel, for
  157. 5:58nurses, for running, for sleeping, for
  158. 6:00—they tried to reach everyone with a
  159. 6:03single product to maximize sales. One
  160. 6:07thing I've always said, I've been
  161. 6:09saying it for 10 years, is that you
  162. 6:11need a brand strategy, not just trying
  163. 6:13to sell a single product, but a brand
  164. 6:15that meets the needs of a specific type
  165. 6:18of person, even if you leave others out
  166. 6:20. And this will be important now
  167. 6:24because with AI you have to make it
  168. 6:27clear what your product is for and what
  169. 6:29it is not for. That is, you will have
  170. 6:31to make it clear that the product is
  171. 6:33for this type of person, because when
  172. 6:35people find it and AI recommends it, it
  173. 6:38will recommend it for that reason. So,
  174. 6:41it's for when the weather is bad or
  175. 6:44only works for this breed of cat,
  176. 6:46things that solve a specific problem,
  177. 6:49and AI will understand it; it will
  178. 6:51understand what it is for and what it
  179. 6:54is not for. Very, very important. And
  180. 6:58this main problem that your product
  181. 7:00solves, the core value proposition or
  182. 7:02the main differentiation, is what will
  183. 7:04make you sell more, that is, what will
  184. 7:07make your product take off so people
  185. 7:09start buying it and get to know you,
  186. 7:11right? I will also mention other
  187. 7:14strategies that we need to implement in
  188. 7:162027 so you can get known, but this one
  189. 7:18is important. So, then you'll have to
  190. 7:20think about that, you'll have to think
  191. 7:22about other products or the same
  192. 7:24consumable product. so that they come
  193. 7:27back to buy it, because recurrence on
  194. 7:29Amazon is going to be more important
  195. 7:30than ever. I mean, you should think
  196. 7:33that you are going to sell a product,
  197. 7:35but also that you are going to make a
  198. 7:37customer when you sell that product,
  199. 7:39for several reasons: because obviously
  200. 7:44there is a customer acquisition cost
  201. 7:46with ads, and the customer has to spend
  202. 7:48more money than just a single purchase
  203. 7:49of your product. And we are going to
  204. 7:52have to think about how much the
  205. 7:54customer is going to spend, what we can
  206. 7:56offer them. And if you sell a product
  207. 7:58that isn't a consumable, you'll have to
  208. 8:00consider if it could be one, meaning,
  209. 8:02if it's a recurring product that needs
  210. 8:03to be bought every so often, which is
  211. 8:05the key. Whether that's the case or not
  212. 8:08, it doesn't matter; you'll have to
  213. 8:09think about what the next product is
  214. 8:11that solves the next problem that
  215. 8:12specific customer has. And this is very
  216. 8:15key. If you have a cat supplement brand
  217. 8:18, well, it's just an example, I'm not
  218. 8:21saying it's a good example, but an
  219. 8:23example: the supplement you release for
  220. 8:25cats for this problem has the same
  221. 8:27customer, with the same cat, and they
  222. 8:29have to buy your next product; I mean,
  223. 8:32the other supplement or whatever it is
  224. 8:34that they are going to buy when they
  225. 8:36buy that supplement. In other words,
  226. 8:39you need to give another product to the
  227. 8:41same customer so you can sell more and
  228. 8:43so the customer chooses you as a brand
  229. 8:45when they go to buy that other product.
  230. 8:47Therefore, a multi-product strategy.
  231. 8:50This is something I've been saying my
  232. 8:52whole life. I mean, ever since my first
  233. 8:55video was about how to build a brand,
  234. 8:57and this is something I am doing, I am
  235. 9:00implementing it because now I am
  236. 9:03listing quite a few products on Amazon.
  237. 9:06I mostly sell almost my entire catalog
  238. 9:08on e-commerce, and I have some products
  239. 9:10on Amazon, and I'm listing more and
  240. 9:12more to create a strategy, like this, a
  241. 9:14brand strategy, not a strategy for a
  242. 9:16single product, even if it solves
  243. 9:17something specific. I have a specific
  244. 9:20product that solves a very specific
  245. 9:22thing, and for example, I used to think
  246. 9:25, damn, man, like, how do I decide what
  247. 9:27to put in the title now? What do I put
  248. 9:30in the main image? How am I going to
  249. 9:31get it? Because people are a bit, I
  250. 9:33mean, they have to decide on the
  251. 9:35product based on what the title says,
  252. 9:37they see the main image? Maybe they
  253. 9:38look for more reviews and such, but I
  254. 9:41mean, I can't convey that it's actually
  255. 9:44going to solve your problem. And now
  256. 9:46this is going to make it easier and
  257. 9:48easier for them to understand. I mean,
  258. 9:51they will understand that when they
  259. 9:52have a specific problem that one of my
  260. 9:54cosmetics solves, they'll say, "Okay,
  261. 9:56this one is for you and I think this is
  262. 9:57going to help me, I think this will be
  263. 9:59interesting and it will open the door
  264. 10:01for them to buy other products, right?
  265. 10:04So, these are variables and we have to
  266. 10:07calculate, well, we have to calculate
  267. 10:10how much we are going to sell as a
  268. 10:13brand, not just as a product, okay? And
  269. 10:16we have to have a strategy for what
  270. 10:18your product solves and what it doesn't
  271. 10:20solve. Point number two, how do we
  272. 10:23optimize the listing, how will we have
  273. 10:25to optimize the listing in my opinion?
  274. 10:29I mean, we'll have to say, we'll have
  275. 10:34to think about the questions a buyer
  276. 10:35asks when they are going to buy your
  277. 10:37product, the problems they want to
  278. 10:39solve, what they want it for, what they
  279. 10:40don't want it for; and we'll have to
  280. 10:42resolve them throughout the listing, in
  281. 10:44the title, in the backend, and all this
  282. 10:46: the attribute map. So, you need to
  283. 10:49fill everything in with this. Then,
  284. 10:52second thing, within point two: the
  285. 10:54language you use in all your products,
  286. 10:56in your entire brand catalog on Amazon,
  287. 10:59will have to have the same language, eh
  288. 11:01, for the same target; it's for this,
  289. 11:03it's not for that. And for the AI to
  290. 11:08understand that it is a brand that has
  291. 11:11X language, X is for X audience, and
  292. 11:13you have to unify the language you use
  293. 11:16across all listings a bit. Therefore,
  294. 11:19selling single products on Amazon,
  295. 11:20apart from the fact that it never made
  296. 11:21sense, now makes less sense than ever.
  297. 11:24So, the AI will group you as a brand, I
  298. 11:27mean, it will understand. Eh, this is
  299. 11:29for, I think this is for you when
  300. 11:31someone searches by AI. In the bullets,
  301. 11:33you'll have to put features, benefits,
  302. 11:35and use cases. You'll have to put what
  303. 11:38the product is for and what it is not
  304. 11:40for. Then 15-20 Q&As, I mean, all the
  305. 11:43questions people have in the A +, add a
  306. 11:46Q&A and say, I mean, questions and
  307. 11:48answers and say," It's for whatever. ""
  308. 11:50Yes, because I don't know, I don't know
  309. 11:51how many. "Uh, resolve it, yes, because
  310. 11:53I don't know what. Or can you, how do I
  311. 11:57use it? Or, well, this is compatible
  312. 11:59with such and such. All the questions
  313. 12:00that are asked, you have to resolve
  314. 12:01them there. And then the A + uh will be
  315. 12:04key because it won't just be about
  316. 12:06images for people to see. A + is the
  317. 12:08extra content that comes after your
  318. 12:10product detail page, photo, title,
  319. 12:13bullets, and such; below, there are
  320. 12:15these nice-looking banners, which is
  321. 12:17the A + content, the extra content you
  322. 12:19can add to your listing. Until now, it
  323. 12:22was aesthetic. Now AI is going to
  324. 12:24extract information from there,
  325. 12:25especially, for example, comparison
  326. 12:27tables. If you have several products,
  327. 12:29which is the key, a family of products
  328. 12:31selling on Amazon, Amazon will extract
  329. 12:33information from that comparison table;
  330. 12:35AI really likes comparison tables, and
  331. 12:37from there you can extract what your
  332. 12:39product is and what it is not for. And
  333. 12:43this will feed the AI a lot: the Q&A, I
  334. 12:45mean, the questions and answers, and
  335. 12:47the comparison table, and then negative
  336. 12:48use cases. This is important, I already
  337. 12:52said it before, but saying what it is
  338. 12:54not for, I mean, this whole" it's for
  339. 12:56everyone and just buy it, it doesn't
  340. 12:59matter, "right? I mean, uh, it is not
  341. 13:04for such and such; adding negative use
  342. 13:06cases for your product will also be
  343. 13:08important to give context to the AI and
  344. 13:10to know who it should not show the
  345. 13:12product to—this is super important in
  346. 13:14Amazon, like how negative keywords
  347. 13:16worked—and who it should show the
  348. 13:18product to. I mean, you shouldn't try
  349. 13:20to go after everyone, but build a brand
  350. 13:22. Well, sometimes some products really
  351. 13:24are going to go after a lot of people,
  352. 13:25right? But if your product has specific
  353. 13:28characteristics, it has to go after
  354. 13:30people who need that, and stating who
  355. 13:32the product is not for, making it clear
  356. 13:35to give context to the AI. Part number
  357. 13:38three, in the reviews. See? You see
  358. 13:42that Amazon has announced it will allow
  359. 13:44you to place ads so that they leave you
  360. 13:46reviews. I mean, the ad will go out to
  361. 13:50all the customers who have bought from
  362. 13:52you and say," Rate my product, go on. "
  363. 13:55And you'll have to pay to get in front
  364. 13:58of people and ask for reviews. Why is
  365. 14:01this important? Well, on one hand, it's
  366. 14:04important because you need reviews to
  367. 14:06sell on Amazon, and it's interesting to
  368. 14:08put yourself in front of those who
  369. 14:10bought from you to remind them to leave
  370. 14:13a review, even if you have to pay, okay
  371. 14:15? or whatever, but there are two
  372. 14:18important things. Amazon, if we're
  373. 14:21going to start having AI recommend
  374. 14:24products to people instead of just
  375. 14:26sorting them in a list, I mean, think
  376. 14:29about Google, right? You used to search
  377. 14:33for something on Google and it would
  378. 14:35sort all the results, and now you ask
  379. 14:37it a question and it's a conversational
  380. 14:39chat, right? An LLM, this is going to
  381. 14:42be a bit the same. If we're going to
  382. 14:45shift to that, we're going to move to
  383. 14:47AI helping buyers decide which product
  384. 14:48is right for them or what. Reviews also
  385. 14:52start to have another function. Reviews
  386. 14:56on Amazon, well, before you sorted them
  387. 14:57, and the product that's been there for
  388. 14:5910 years with 25,000 reviews, you'd say
  389. 15:01," How do I compete with this? "They
  390. 15:04have accumulated reviews over the years
  391. 15:06. Now, the quantity of reviews won't be
  392. 15:08as relevant. I suppose it will still be
  393. 15:10relevant in some way, right? Obviously,
  394. 15:12but it won't be as relevant as before.
  395. 15:16And reviews become a way to feed the AI
  396. 15:18so it knows what to recommend and what
  397. 15:21not to recommend. That's why it's so
  398. 15:26important to ask for reviews so people
  399. 15:28leave information, so the AI can
  400. 15:30extract it and decide where to show
  401. 15:32your product or where to recommend your
  402. 15:34product. And especially recent reviews,
  403. 15:38I mean, it will be more important than
  404. 15:41ever not just to have a bunch of
  405. 15:43accumulated reviews, so you'll be able
  406. 15:45to compete with new products, with
  407. 15:47products that have a different value
  408. 15:50proposition, because recent reviews
  409. 15:52will be what Amazon apparently weights
  410. 15:55the most. Step number four, outside of
  411. 16:01Amazon. You have to understand that now
  412. 16:04people are talking to AIs like ChatGPT
  413. 16:07and such, and they ask them, I don't
  414. 16:10know, which supplements work best, if
  415. 16:13my cat is choking, whatever, and it
  416. 16:16gives you results, recommends brands,
  417. 16:19or which brand is better for this and
  418. 16:22such. In principle, AIs like Claude,
  419. 16:27ChatGPT, and such cannot scrape Amazon;
  420. 16:30they are blocked, right? Because of
  421. 16:34Amazon, they cannot extract the
  422. 16:36information from there to show you the
  423. 16:39results. This gives us several things.
  424. 16:42Ah, you can do ChatGPT ads; you will
  425. 16:44soon be able to do ads in the free
  426. 16:45versions of ChatGPT and such. I already
  427. 16:48do ChatGPT ads. The other day in a live
  428. 16:50stream, I showed how I do it, I showed
  429. 16:51how it integrates and so on. I will
  430. 16:53explain it a bit more later. In the
  431. 16:55mastermind, there will also be a course
  432. 16:57on this, and there are several things
  433. 16:59you can do. One, run ads. And two, it
  434. 17:01is more important than ever to have a
  435. 17:03strategy outside of Amazon. I mean,
  436. 17:06having, in my opinion, an online store
  437. 17:08is a must to be able to list products
  438. 17:11there, put all the information in the
  439. 17:13descriptions, and have pages, blogs,
  440. 17:15and product explanation pages so that
  441. 17:17your product information comes from
  442. 17:19that site. If it cannot crawl Amazon,
  443. 17:24then I would also add ads in various
  444. 17:27places. I mean, apart from this, Meta
  445. 17:31ads, everything we do outside for
  446. 17:33e-commerce, do it also to feed our
  447. 17:35Amazon listings and so that they buy
  448. 17:37from us not only on Amazon, but from
  449. 17:39outside of Amazon. I think all this
  450. 17:42will fuel sales on Amazon, it will
  451. 17:44create a snowball effect, it will make
  452. 17:46people buy more, and make Amazon
  453. 17:48understand that your product is more
  454. 17:50popular. It will collect more data, the
  455. 17:53AI will have more data to show you, and
  456. 17:54it will have to be pushed in several
  457. 17:56ways, right? You will have to have a
  458. 17:57presence outside of Amazon and, besides
  459. 17:59that, send traffic to Amazon from
  460. 18:00outside. I think this is going to be
  461. 18:02very key. Then, uh, point number five,
  462. 18:07let's see, you will have to have a
  463. 18:11brand strategy, uh, for sure. I mean,
  464. 18:14before it was like optional," oh, I
  465. 18:16sell one product of this and another of
  466. 18:17that. "That's nonsense. I mean, you
  467. 18:20have to build brand reputation, for
  468. 18:22sure. This is something I have always
  469. 18:25done with all my businesses. All the
  470. 18:28advertising I invest in or all the time
  471. 18:30I invest, all the energy, goes into
  472. 18:32building a brand strategy. I mean, so
  473. 18:35that when people buy, they recognize
  474. 18:37the brand, the name, they understand
  475. 18:38they like this brand and so on. And
  476. 18:40when they come back to buy, it is more
  477. 18:41likely that they will buy from me as a
  478. 18:43brand, whether it's the same product or
  479. 18:45another, than from others they don't
  480. 18:46recognize. So, everything is cumulative
  481. 18:49for the brand. People remember that
  482. 18:50they liked this brand for a reason. And
  483. 18:52that is what you have to do. And this
  484. 18:54is more important than ever. You have
  485. 18:57to have a consumable product, meaning
  486. 18:59purely recurring, or several products
  487. 19:00or a listing with many variables to
  488. 19:02increase the amount of products people
  489. 19:03can buy, or something like that,
  490. 19:05something you can subscribe to,
  491. 19:06something like that. And this is very
  492. 19:09important because look, uh, Alexa
  493. 19:13weighs the customer's purchase history
  494. 19:16more than other things, it will weigh
  495. 19:19it more than other things. That means
  496. 19:23that if you have a supplement for cats
  497. 19:25or some socks or whatever, or you have
  498. 19:27some product, it doesn't matter what
  499. 19:29you have, a cosmetic like me. Cosmetics
  500. 19:32are consumable, right? The moment
  501. 19:35someone buys from you, whenever they
  502. 19:37want, I mean, Amazon is going to push
  503. 19:40you in many ways so that person buys
  504. 19:42from you again, right? Buy this again,
  505. 19:45uh, you must have run out of this. And
  506. 19:48Alexa, when you search, when it
  507. 19:50searches when it gives you search
  508. 19:54results, when you ask it things and so
  509. 19:56on, it will give you, it will look at
  510. 19:58your customer history and it will give
  511. 20:01you products from the brands you have
  512. 20:03already bought. And this is going to be
  513. 20:07key, getting into the shoppers '
  514. 20:08ecosystem through, well, purchases,
  515. 20:10right? I mean, you sell to the customer
  516. 20:13, but you haven't just achieved one
  517. 20:14purchase and a margin and money and so
  518. 20:16on, but you have somehow acquired that
  519. 20:18customer. You have gotten into their
  520. 20:20home and now into their computer, into
  521. 20:22Alexa, the AI and everything, you will
  522. 20:24be around there, it will suggest that
  523. 20:26they buy the product again, it will
  524. 20:28suggest other products, it will know
  525. 20:30that it has to push more products from
  526. 20:32your brand. This is going to be key,
  527. 20:34the brand strategy, getting into the
  528. 20:36history, into the customer's history
  529. 20:38and that your brand has a journey. I
  530. 20:41mean, if you have, as I tell you,
  531. 20:43imagine you have a brand of supplements
  532. 20:46for cats, well damn, don't have just
  533. 20:48one supplement; but if the supplement,
  534. 20:50if people who have this type of cat
  535. 20:52with this problem buy supplements A, B,
  536. 20:54and C, you will have to have A. I mean,
  537. 20:56a logical catalog on Amazon to have a
  538. 20:59powerful brand within Amazon. everyone,
  539. 21:03I mean, look, you can start with one
  540. 21:05product—I mean, we all start with one
  541. 21:08product and then we build the brand,
  542. 21:11but the answer, strategically,
  543. 21:13technically, economically, and now with
  544. 21:16AI, is to have multiple products. The
  545. 21:19answer to growth, I mean. A lot of
  546. 21:22people tell me," Emo, I'm making 50,000
  547. 21:24a month, what should I do? "" How do I
  548. 21:26scale? "More products, damn it, within
  549. 21:29the same brand. I mean, there's no
  550. 21:30other way. And this is just how it is.
  551. 21:33For example, the other day I listed
  552. 21:35four products at once on Amazon, and
  553. 21:36they all complement each other. Some
  554. 21:39compete with each other, they are
  555. 21:40mutually exclusive because one is for
  556. 21:42this and the other is for that. It's
  557. 21:44like having a cream for oily skin and
  558. 21:46another for dry skin. So, you go after
  559. 21:48some customers, right?,with your value
  560. 21:50proposition, your cream and such, and
  561. 21:52well, you capture the customers who
  562. 21:53have oily, mixed, and dry skin, right?
  563. 21:56For example, it's not—it's not me, I
  564. 21:58don't sell creams, I sell other things,
  565. 21:59but for example, you capture them here,
  566. 22:01but then they need the serum for such
  567. 22:02and such and then they need the
  568. 22:03cleanser for whatever, well, this range
  569. 22:05, right? This entire buyer journey is
  570. 22:08what I would have with the brand, and
  571. 22:10it's what I do. I have some products
  572. 22:13that are indeed mutually exclusive,
  573. 22:15which go for not just client A, but for
  574. 22:17clients A, B, and C, and I capture them
  575. 22:19here, but then all three will have to
  576. 22:21use this other one and this other one.
  577. 22:23So, I have that product catalog that is
  578. 22:26a sequence, imagine a skincare routine,
  579. 22:28right? Well, something like that. I
  580. 22:32don't know if that was understood. I
  581. 22:33hope so. I hope so. I think it was
  582. 22:35understood, man. And then, point number
  583. 22:39six, we'll have to start having
  584. 22:42measurements of results, money,
  585. 22:44performance, return on investment by
  586. 22:47brand, not by ASIN. I mean, your brand,
  587. 22:50I think—I've been saying this, eh,
  588. 22:53but well, now it's more relevant than
  589. 22:56ever. It's not about saying: this
  590. 23:00product is doing well, this one is
  591. 23:02doing poorly, this one gives me this,
  592. 23:04this one gives me that; but rather, if
  593. 23:05you have, for example, a product that
  594. 23:07they have to buy no matter what, and
  595. 23:09then the same customer buys this, this,
  596. 23:11and this, and this, look, look where
  597. 23:13I'm going. That's how I have it. My
  598. 23:17businesses are all based on customer
  599. 23:19recurrence and I've always said so, but
  600. 23:22for those starting on Amazon, start
  601. 23:24thinking about a customer purchase
  602. 23:26sequence. Because if you have a product
  603. 23:30and they know you, get to know you, and
  604. 23:35buy from you for that product, and you
  605. 23:38have complementary products to that
  606. 23:40product, well, the product sells well,
  607. 23:45because they bought product A and trust
  608. 23:47your brand, and so they buy B; and
  609. 23:49thanks to the fact that they bought one
  610. 23:51, they buy the other. I mean, one
  611. 23:54necessarily feeds the other and the
  612. 23:58customer enters your brand's ecosystem.
  613. 24:03Therefore, having several products
  614. 24:05makes them help each other in some way
  615. 24:08and you have to think strategically. I
  616. 24:11think this way, for example, you guys
  617. 24:12already know, right? I've always said
  618. 24:14it: brand strategy, several products,
  619. 24:17and so on, all a consistent brand. How
  620. 24:20many times have I said this? And for
  621. 24:22those in the mastermind, module one of
  622. 24:24the e-commerce course is brand strategy
  623. 24:26. I mean, it's the whole strategy. I
  624. 24:29explain all this because it's key; for
  625. 24:31the long term, it's what makes you grow
  626. 24:33, right? And the measurement will be
  627. 24:37the customer acquisition cost and how
  628. 24:40much they spend on the brand, that is,
  629. 24:43the ACOS, TACOS, etc., but per brand. I
  630. 24:47mean, you calculate at 3 months, for
  631. 24:49example, or a year, how many products
  632. 24:51and how much recurrence the same
  633. 24:53customer has had with your brand. Not
  634. 24:55just in each sale, like in each sale I
  635. 24:57kept this margin, right? Because maybe
  636. 24:59in one sale you kept this margin, but
  637. 25:00since they bought two more times, you
  638. 25:02ended up with this much at the end. So
  639. 25:04you have to look at it strategically,
  640. 25:07not just at the numbers of a single
  641. 25:09customer and over a longer period of
  642. 25:11time. You have to expand the strategy
  643. 25:13over time, understanding that they are
  644. 25:15going to buy several times and so on. I
  645. 25:17don't know if I'm dragging on too much
  646. 25:19with this point, but to me, it's the
  647. 25:21key, right? So, look, I'm going to give
  648. 25:23you some questions you have to ask
  649. 25:24yourself to be able to sell on Amazon
  650. 25:26correctly from now on. Point number one
  651. 25:28: can you name the next product your
  652. 25:31customer should buy? If you are going
  653. 25:33to launch a product on Amazon. I, for
  654. 25:35example, have one of my products in
  655. 25:37mind, and I say," What would they buy
  656. 25:39after this one, or what do they need to
  657. 25:41complement this? "" This other one. "
  658. 25:42You have to know from the start what
  659. 25:45other products your customer is going
  660. 25:48to buy and can complement with your
  661. 25:50line later on. You might have them
  662. 25:53super clear or not so clear, but you
  663. 25:55must know there will be a line, a
  664. 25:57sequence of purchase. Two, do you use
  665. 26:00the same consistent language across all
  666. 26:03your ASINs? Meaning, do they all have
  667. 26:07the same way of speaking, the same
  668. 26:10value propositions, and so on? Three,
  669. 26:15you have to take advantage—are you
  670. 26:18using all the fields the backend gives
  671. 26:20you, the title, and everything to
  672. 26:22answer customer questions? Four, what
  673. 26:26percentage of your sales are"
  674. 26:29new-to-brand "? I mean, it's like in
  675. 26:32e-commerce when they used to say:" Hey,
  676. 26:35you have to calculate LTV divided by
  677. 26:37CAC, "that is, how much it costs you to
  678. 26:40acquire a customer, which is the CAC,
  679. 26:42and how much a customer spends over a
  680. 26:45year, for example, or 3 or 5 years.
  681. 26:48It’s a slightly longer-term strategy,
  682. 26:51and that's how you have to calculate
  683. 26:53things, right? And know the recurrence
  684. 26:57of your business and the new customers,
  685. 26:59just like we do in e-commerce, in the
  686. 27:02online store, right? What percentage of
  687. 27:04customer recurrence do you have? Maybe
  688. 27:0725, 30, 50, whatever it is. And this
  689. 27:10will be key on Amazon now, too, because
  690. 27:12I’m telling you, it’s going to push
  691. 27:15for the same customer to buy from your
  692. 27:19brand again. Five, if someone asks
  693. 27:22ChatGPT or searches outside of Amazon,
  694. 27:24are you present or are you not present?
  695. 27:27And this is key. I mean, look, it's
  696. 27:30obvious to me, you have to be present
  697. 27:33outside of Amazon with content, with
  698. 27:35advertising, or with information that
  699. 27:37feeds the AI in some way, right? And
  700. 27:40this is the strategy in a nutshell. I
  701. 27:42wanted to condense this a lot, because
  702. 27:45there have been some huge developments,
  703. 27:47things are coming, changes are coming,
  704. 27:49Amazon has set Rufus aside, integrated
  705. 27:52Alexa, and so on. Advertising will be
  706. 27:55completely different, and the strategy
  707. 27:57as Amazon sellers is going to change
  708. 27:59quite a bit. I’ll keep talking about
  709. 28:01it a bit more. If you need more videos
  710. 28:02on this topic, I’ll make them. I’ll
  711. 28:04do a live stream on YouTube as well. I
  712. 28:06also wanted to announce that for
  713. 28:08everyone in the mastermind, there will
  714. 28:11be a GEO program—basically, it's like
  715. 28:15SEO but for AI, to appear in AI search
  716. 28:18results—and that program will also
  717. 28:20include ChatGPT Ads and how to run
  718. 28:23advertising on ChatGPT. I'm using it
  719. 28:26for my brands with chat, and there's
  720. 28:28quite a bit of engagement; it’s a new
  721. 28:30thing, and it's worth getting into
  722. 28:32early. The e-commerce course has been
  723. 28:35re-recorded, and there will be a TikTok
  724. 28:37Shop course that I am currently
  725. 28:38re-recording. And the Amazon program, I
  726. 28:41believe we re-recorded that recently
  727. 28:44and it was it was totally from scratch,
  728. 28:49meaning we started over from zero to
  729. 28:51record everything, aiming at how to be
  730. 28:53the top seller in a category.
  731. 28:55Everything revolves around this concept
  732. 28:57, and now we are going to re-record it
  733. 28:59entirely. You will also have access to
  734. 29:01all of this at no extra cost because
  735. 29:03everything is going to be done with
  736. 29:06Claude; everything will be using Claude
  737. 29:08and everything will be using AI, so the
  738. 29:10strategy is changing now. Then, for the
  739. 29:13Agency course, we are also re-recording
  740. 29:16the program on how to have an Amazon
  741. 29:18agency and monetize your knowledge by
  742. 29:20offering services. It is also being
  743. 29:22re-recorded. We are on module four, I
  744. 29:23believe, because I wanted to make a
  745. 29:25course that is a bit more direct, with
  746. 29:29a clearer strategy, right? I think it's
  747. 29:31working well. And if you don't know
  748. 29:33what the mastermind is, we have all
  749. 29:35these programs: live sessions every day
  750. 29:38of the week with all the mentors for
  751. 29:40each of the businesses I mentioned—
  752. 29:42e-commerce, Amazon, TikTok, all of this
  753. 29:44, and the agency and Claude. It is a
  754. 29:47monthly subscription; I’ll leave it
  755. 29:49there if you are interested. No, there
  756. 29:52is no contract, no commitment; you can
  757. 29:54cancel whenever you want. It's
  758. 29:56something like Netflix for businesses,
  759. 29:59and the key is that it has many live
  760. 30:02sessions. You join like a reality show,
  761. 30:04you jump in there, and someone is live
  762. 30:06explaining the strategies. There are
  763. 30:09three live sessions just for Amazon per
  764. 30:12week, so all of this will be covered
  765. 30:14completely; but anyway, what I wanted
  766. 30:16to say is: this needs more videos, I
  767. 30:18will make more, and I will also do live
  768. 30:20sessions on YouTube. I don't know if
  769. 30:23you have that notification bell clicked
  770. 30:26so that when I'm live on YouTube it
  771. 30:29notifies you, so we can talk and all of
  772. 30:32that. And anyway, I hope the changes
  773. 30:35are clear, the brand strategy that must
  774. 30:37be implemented no matter what, I think,
  775. 30:38as always, but now more than ever. And
  776. 30:41anyway, I'll do a live stream these
  777. 30:43days. What?

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