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AI-Powered eLearning Development with Mindsmith | Going Beyond One-Click Course Creation Hype — Transcript

by The eLearning Designer's Academy by Tim Slade · 9,030 words · 1,363 segments · language en · Watch on YouTube

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  1. 0:06Hey there folks, Tim Slate here from the
  2. 0:08E-Learning Designers Academy. You know,
  3. 0:10gosh, if you've been on LinkedIn or
  4. 0:13social media or, I don't know, the
  5. 0:15internet in general for more than 5
  6. 0:17minutes over the past year or so, then
  7. 0:19you have been hit right in the middle of
  8. 0:20the face with all of the AI hype out
  9. 0:23there, right? Right? We hear claims of
  10. 0:24one-click course creation or build an
  11. 0:26entire training in 30 seconds or even
  12. 0:29replace your entire instructional design
  13. 0:31team with a single tool. Right? We've
  14. 0:32heard it all. And when you hear claims
  15. 0:34like that, I don't know about you, but
  16. 0:36it kind of makes you roll your eyes
  17. 0:37because if you've if you've ever
  18. 0:39actually done the work in this industry,
  19. 0:41in the real world, then you know it's
  20. 0:42really not that simple. And you know,
  21. 0:44good instructional design requires
  22. 0:46judgment and context and tradeoffs and
  23. 0:49decision-making even when you're using
  24. 0:51AI right now. Yeah, there are a lot of
  25. 0:54AI powered e-learning authoring tools on
  26. 0:55the market right now. And to be honest,
  27. 0:57a lot of them are just kind of I don't
  28. 0:59know, chat GBT with a prettier interface
  29. 1:01wrapped around them, right? But you know
  30. 1:03what? There's this newer tool that I've
  31. 1:05been experimenting with that's taking a
  32. 1:06more intentional approach and that tool
  33. 1:09is called Mindsmith. Now, Mindsmith is
  34. 1:12an e-learning authoring tool that
  35. 1:13applies generative AI across the entire
  36. 1:16development process. And what I
  37. 1:17appreciate most is that it's designed to
  38. 1:20support better instructional design
  39. 1:21decisions, not replace them, while still
  40. 1:24giving you full control to edit and
  41. 1:26refine and shape what you create with
  42. 1:28it. Now, before we dive in, I do want to
  43. 1:30mention that the folks at Mindsmith are
  44. 1:31sponsoring our March 2026 design
  45. 1:34challenge inside the e-learning
  46. 1:35designers academy. So, if after watching
  47. 1:37this video you want to try Mindsmith for
  48. 1:39yourself, maybe you want to build a new
  49. 1:41sample of work for your portfolio and
  50. 1:43enter to win not just a $100 Amazon gift
  51. 1:46card, but also a free year of Mindsmith
  52. 1:48and a brand new iPad Air. I know it's
  53. 1:51crazy. All courtesy of the team at
  54. 1:53Mindsmith. Then check out the details
  55. 1:55down below. And when you go to sign up
  56. 1:57for Mindsmith, make sure to enter Tim
  57. 1:59Slade as a coupon code to get 3 months
  58. 2:01off completely free. All right, let's
  59. 2:05jump in and see what's possible with
  60. 2:07Mindsmith. All right, so here I am on
  61. 2:09the Mindsmith web page and um you know,
  62. 2:12I got to tell you, their tagline right
  63. 2:13here on the front of the page is create
  64. 2:14better e-learning faster. And I have to
  65. 2:16tell you, playing around with Mindsmith
  66. 2:18uh over the last couple of weeks or so,
  67. 2:20that has definitely been the case, and I
  68. 2:21can't wait for you to see some of the
  69. 2:23really cool and impressive things that
  70. 2:24you can do with this tool. All right, so
  71. 2:27I'm going to go ahead and log into my
  72. 2:29account here. And once you log in here,
  73. 2:31let me get logged in. There we go. It'll
  74. 2:34bring you to your uh dashboard page
  75. 2:36where you can see all of the different
  76. 2:38projects or courses or lessons that you
  77. 2:40might have worked on. There's a lot
  78. 2:41here. I'm not going to go through
  79. 2:42everything. Most of it is pretty
  80. 2:44standard stuff that you would expect to
  81. 2:46see in terms of an authoring tool um and
  82. 2:50how you organize your projects and
  83. 2:51content and all of that stuff. So, what
  84. 2:53I'm going to do for uh this demo is
  85. 2:55we're actually going to create a lesson.
  86. 2:57And what I really want to focus in on is
  87. 2:59how you can use their AI agent to do a
  88. 3:02lot of the heavy lifting for you. Now,
  89. 3:03as I mentioned in the introduction, one
  90. 3:05of the really
  91. 3:08uh impressive things with Mindsmith and
  92. 3:10what I found to be the most important
  93. 3:11thing as I was playing with it is while
  94. 3:13the AI agent can do a lot of the heavy
  95. 3:17lifting for you in terms of creating
  96. 3:19content, organizing content, putting it
  97. 3:21into interactions and everything, you
  98. 3:23have complete editing control. So,
  99. 3:25you'll see as we go through this,
  100. 3:27there's going to be times where I'm
  101. 3:28going to intervene and make edits. And
  102. 3:30so, I want you to think of the agent as,
  103. 3:33you know, to use an AI term, like a
  104. 3:35co-pilot, right? That you get to work
  105. 3:37with along the way, right? All right.
  106. 3:39So, I'm going to go ahead and come up
  107. 3:41here and I'm going to create a um a new
  108. 3:44project. And there's two different types
  109. 3:46of projects you can create in Mindsmith.
  110. 3:49Um we have the option to create a lesson
  111. 3:50or a course. Now, a lesson is something
  112. 3:52that you would create that would be like
  113. 3:5410 to 20 minutes uh in length. And then
  114. 3:57a a course is a collection of lessons,
  115. 3:59right? So, if you're creating a a larger
  116. 4:00experience, you can create a full
  117. 4:02course, which is a combination of those
  118. 4:04lessons. I'm going to focus on a lesson
  119. 4:05here for now. The other thing that you
  120. 4:07can do that I think is really great is
  121. 4:08you can also import SCM packages, right?
  122. 4:10So, let's say hypothetically you've used
  123. 4:14another authoring tool and you have all
  124. 4:16of these published SCM packages. is you
  125. 4:18don't have the editable files anymore,
  126. 4:20but you have the SCM content, right?
  127. 4:22Well, one of the great things that you
  128. 4:23can do is you can upload that SCM
  129. 4:25content, which has traditionally been
  130. 4:27really uneditable, right? You can import
  131. 4:30that SCM content and then you can
  132. 4:32convert it easily into um Mindsmith,
  133. 4:36right, which is super awesome. So, I'll
  134. 4:38go ahead and click the option here to
  135. 4:39create a lesson. And it's going to bring
  136. 4:41us to this screen where we can start
  137. 4:43building out our lesson. Now, um this
  138. 4:46this screen is where we start
  139. 4:48interacting with the agent and where we
  140. 4:50start giving guidance for what it is
  141. 4:52that we're going to build here. Right
  142. 4:54now, before I talk about uh working with
  143. 4:56the agent up here, I'll come down here
  144. 4:58and I'll highlight a couple of things
  145. 5:00that you can do. You can always start by
  146. 5:01creating a blank project. So, like I
  147. 5:03said before, you have complete editing
  148. 5:05control. You're not required to use the
  149. 5:07AI features. I don't know why you
  150. 5:08wouldn't after you see some of the stuff
  151. 5:10that it can do, but you can create a
  152. 5:12blank course completely from scratch.
  153. 5:13And even once you've created the blank
  154. 5:15course, you can still start using the AI
  155. 5:17agent to do things with it, which is a
  156. 5:19really great feature. Um, and then you
  157. 5:21can, you know, start with some course
  158. 5:22templates down here like workplace
  159. 5:24safety or cyber security or
  160. 5:26communication skills and whatnot. Now,
  161. 5:28obviously, I can type in here and tell
  162. 5:30it what it is I'm going to build. I'll
  163. 5:32do that here in a moment. I can even
  164. 5:33give it objectives. So, if I've already
  165. 5:35written some objectives, uh, learning
  166. 5:37objectives, I can provide those. I can
  167. 5:39talk about writing style. I'll show you
  168. 5:40all of that. And then we also have the
  169. 5:42option for recipes here. Recipes are um
  170. 5:46like preset
  171. 5:49um actions that we might want uh the AI
  172. 5:52agent to do. So for example, one of the
  173. 5:54cool things that you can do is you can
  174. 5:56actually import a video and it can watch
  175. 5:58that video and convert that video into a
  176. 6:01course. One of the really cool demos
  177. 6:03that I saw um that I don't have time to
  178. 6:05show you here today is that you can
  179. 6:07import a video and the AI agent will
  180. 6:09actually take and extract screenshots
  181. 6:11from the video and build that into the
  182. 6:13course. Right? So, when you get a chance
  183. 6:14to play with Mindsmith, that might be
  184. 6:16something worth doing. So, there's all
  185. 6:18sorts of different um little recipes
  186. 6:21here that allow you to um I don't know
  187. 6:24preconfigure the agent in terms of what
  188. 6:26you want to do, right? So in this case,
  189. 6:28I'm probably going to I don't know,
  190. 6:30let's do a needs analysis. This is where
  191. 6:32it's going to ask me questions before
  192. 6:33making changes. I'll go ahead and select
  193. 6:36that, right? So that it it it asks me
  194. 6:39things about what I want to do with this
  195. 6:40content as we work with it. Now, uh I
  196. 6:44can also upload documents here. So let
  197. 6:46me start by typing in what I want. So um
  198. 6:49you know, I'll be honest with you, I'm
  199. 6:50not a I'm not a prompt uh expert. I
  200. 6:55found that I I just like talking to uh
  201. 6:58AI just like I was talking to another
  202. 7:00human being. So, you're going to see a
  203. 7:01little bit of that here. So, um it's the
  204. 7:05I should start typing, right? It's the
  205. 7:07start of a new year and we need to
  206. 7:12create a course for our
  207. 7:15farmy
  208. 7:17text
  209. 7:19leaders on how to give feedback to their
  210. 7:25pharmacy employees
  211. 7:29um
  212. 7:31at Gilbert's. That's going to be the
  213. 7:33name of this hypothetical company that I
  214. 7:35work at.
  215. 7:38And we
  216. 7:40want leaders providing feedback and
  217. 7:45coaching using the four steps of the
  218. 7:50grow model. I want to develop a course
  219. 7:56that
  220. 7:58teaches these skills but also gives
  221. 8:03leaders the chance to put them into
  222. 8:06practice. Ideally, the course will
  223. 8:10present the content as a storydriven
  224. 8:14experience with a character,
  225. 8:18examples,
  226. 8:21and a solid mix.
  227. 8:25Can't spell solid. Say solid mix of
  228. 8:29demonstration,
  229. 8:31explanation,
  230. 8:34and I can't spell explanation. We'll fix
  231. 8:36that. and practice right
  232. 8:39explanation
  233. 8:41I've attached
  234. 8:43um
  235. 8:46our leaders grow coaching
  236. 8:51model guide for reference right so what
  237. 8:55I'm going to do that's quite a long
  238. 8:57prompt but I'm wanting to give it a lot
  239. 8:59to say you know what's the issue that
  240. 9:01we're trying to solve here what it is
  241. 9:03that I want to build and also the type
  242. 9:05of experience I want to create. Do you
  243. 9:07have to type something that intricate?
  244. 9:09Probably not, right? But I want to see
  245. 9:11how much I can push this. So, I'm also
  246. 9:13going to upload some files here. And I
  247. 9:17have our grow coaching guide here for
  248. 9:20Gilberts, our hypothetical company. So,
  249. 9:22I'm going to go ahead and upload that.
  250. 9:24And it's uploading here. All right. So,
  251. 9:27it's uploaded that document. Now, before
  252. 9:29we hit the let's go button, I also have
  253. 9:32the option for writing style here. So, I
  254. 9:34can uh adjust the way that it generates
  255. 9:37content. Right. So, we're going to do uh
  256. 9:41conversational here. And no, Gemini, I
  257. 9:45don't need you right now. All right,
  258. 9:46let's go. Okay,
  259. 9:49so it's going to take everything. It's
  260. 9:51metamorphizing here. Hey there. Sounds
  261. 9:54like a fantastic project. Storydriven
  262. 9:55leadership development course on the
  263. 9:57grow model for your pharmacy tech
  264. 9:58leaders at Gilbert's. I love that you're
  265. 10:00thinking about demonstration,
  266. 10:01explanation, and practice. Yeah. Gosh,
  267. 10:03it's giving me some great feedback here.
  268. 10:04That's exactly how skills like coaching
  269. 10:06and feedback really stick. Let me take a
  270. 10:08look at your coaching guide first and
  271. 10:09then I'll ask you some questions to make
  272. 10:11sure we build the course exactly right
  273. 10:13for your team. Great. I've reviewed your
  274. 10:15grow coaching model guide. It's well
  275. 10:16structured covering the four steps,
  276. 10:18goal, reality, options, will way
  277. 10:20forward, sample questions for each and
  278. 10:22how it connects to Gilbert's core values
  279. 10:24and patient care. This gives me a solid
  280. 10:26foundation. Now, before I design
  281. 10:28anything, I want to make sure we build
  282. 10:30exactly what your team needs. Let me ask
  283. 10:32some questions to nail down the details.
  284. 10:34So, what I love about this is it's doing
  285. 10:35like its own little mini analysis. It's
  286. 10:38not just taking it and running with it.
  287. 10:40And this is one of the core things about
  288. 10:42the way Mindsmith works is that uh the
  289. 10:44way they've designed this AI agent is
  290. 10:46that it has really high guard rails for
  291. 10:49making sure what you create with it is
  292. 10:52as instructionally sound as possible.
  293. 10:54So, it's going to ask questions that
  294. 10:56gear what we create with it in that
  295. 10:58direction. Right. So tell me more about
  296. 11:00your pharmacy tech leaders. How many are
  297. 11:02there? What is their experience level
  298. 11:04with coaching? And have they been
  299. 11:06exposed to the grow or similar models
  300. 11:08before? So uh brand new to coaching,
  301. 11:10need fundamentals, some coaching
  302. 11:12experience but no formal framework,
  303. 11:14familiar with grow uh and a refresh and
  304. 11:17practice something else here. Right? So
  305. 11:19of course I could skip this but in this
  306. 11:21case we're going to say they have some
  307. 11:22coaching experience but no formal
  308. 11:24framework. All right. What are the most
  309. 11:27common coaching situations these leaders
  310. 11:29face? Accuracy errors, workflow issues,
  311. 11:31attendance, customer service. I'd like
  312. 11:33to build realistic scenarios they'll
  313. 11:35recognize. So, prescription accuracy,
  314. 11:38workflow efficiency and time management,
  315. 11:40customer service communication,
  316. 11:41attendance reliability. This is where
  317. 11:42I'm going to give it some detail. I'm
  318. 11:44going to write something else. We're
  319. 11:44going to say that these pharmacy techs
  320. 11:47get a little overwhelmed when they're
  321. 11:49busy doing pharmacy work and then
  322. 11:52customer service suffers as a result.
  323. 11:55So, we're going to say our pharmacy
  324. 11:58texts
  325. 12:00tend to struggle
  326. 12:04juggling their
  327. 12:06um prescription
  328. 12:09filling. I really can't type today. Work
  329. 12:12with maintaining
  330. 12:16good customer service. See, you're going
  331. 12:20to see how little I know how to spell.
  332. 12:22I'm just horrible at spelling.
  333. 12:25All right. So, I gave it that answer.
  334. 12:27Next. Okay. How long should this course
  335. 12:29take to complete? This helps me
  336. 12:31determine depth and how much practice to
  337. 12:32include. We're going to say a quick
  338. 12:34overview. 15 to 20 minutes. I mean, an
  339. 12:36e-learning course, 30 to 45 minutes, 60
  340. 12:39minutes. I don't think so. 15 to 20
  341. 12:41minutes, I would say. Okay. How we
  342. 12:43measure success? Do leaders need to pass
  343. 12:45a knowledge check, demonstrate skills in
  344. 12:46a scenario, or both? So, we can do
  345. 12:48knowledge check. We can do scenario
  346. 12:50based where they apply, grow, both quiz
  347. 12:51and scenario, just completion tracking.
  348. 12:53Let's do both quiz and scenario. You
  349. 12:55mentioned a story-driven experience with
  350. 12:57a character. Do you have a specific
  351. 12:58character in mind? A relatable leader at
  352. 13:00Gilbert's or should I create one? Any
  353. 13:02preference on who that character is?
  354. 13:03Create a character for me. A pharmacy
  355. 13:05tech leader. Use a mentor. I Let's have
  356. 13:08him create it for me. I mean, we're
  357. 13:10using AI. Let's see what it does. Okay.
  358. 13:14So, it took that information and it's uh
  359. 13:17prompted that back to Mindsmith and now
  360. 13:19it's processing the information. Let's
  361. 13:21see what it does. Okay. This is really
  362. 13:23helpful. I'm getting a clear picture.
  363. 13:25Leaders with some experience but no
  364. 13:26formal framework so we can move past the
  365. 13:29basics quickly. Move on to giving them a
  366. 13:31structured approach. The core challenge
  367. 13:32balancing prescription accuracy with
  368. 13:34customer service. Perfect tension for
  369. 13:36realistic scenarios. 15 to 20 minutes.
  370. 13:38Both quiz and scenario practice and a
  371. 13:41relatable peer character who learns
  372. 13:43along them. Not a distant expert, but
  373. 13:45someone they can actually identify with.
  374. 13:47Oh my gosh, it's like I'm talking to an
  375. 13:49instructional designer. Okay, so we have
  376. 13:51some more questions. How will leaders
  377. 13:53access this course? This helps me
  378. 13:54optimize design for the experience
  379. 13:55through an LMS shared link they can
  380. 13:57access on any device primarily on mobile
  381. 14:00tablets during breaks. Not sure yet.
  382. 14:02Let's do
  383. 14:05mobile tablets during breaks.
  384. 14:08No, we're going to do shared link. They
  385. 14:10can access any device. Okay. Will the
  386. 14:12tone fit Gilbert's culture best? Uh,
  387. 14:15should this feel corporate and polished
  388. 14:16or more conversational and down to
  389. 14:18earth? We're going to say uh
  390. 14:21professional and polished or a
  391. 14:22healthcare organization. Absolutely.
  392. 14:25After completing this course, what's the
  393. 14:26number one behavior change you want to
  394. 14:28see from these leaders? They use
  395. 14:30structured coaching conversations
  396. 14:31instead of just giving directives. They
  397. 14:33ask better questions and listen more
  398. 14:35during feedback. They follow up on
  399. 14:36coaching conversations with action
  400. 14:38plans. I'm going to say all of the
  401. 14:40above. Well, really, the grow coaching
  402. 14:43model is about asking questions to
  403. 14:45elicit solutions from who you're
  404. 14:47coaching. So, I'm going to say ask
  405. 14:48better questions. Okay. Should I
  406. 14:50incorporate Gilbert's branding, like the
  407. 14:52red Shield logo, specific colors into
  408. 14:54the course design or keep it neutral?
  409. 14:56Okay. I didn't even know it could do
  410. 14:57that. Holy moly. Previously, well, I was
  411. 15:00going to show you how you can edit the
  412. 15:02theme manually, but I didn't know it
  413. 15:03could pull the colors. So, we're going
  414. 15:06to have a pull the colors. What the
  415. 15:08heck? Okay, we're going into uncharted
  416. 15:12territory from my testing. So, we're
  417. 15:13going to see. I got to have a sip of
  418. 15:15water for this. It's germinating. Holy
  419. 15:17crap.
  420. 15:20Okay, excellent. I now have a complete
  421. 15:22picture of what you need. Let me
  422. 15:24summarize what I've learned and propose
  423. 15:25a plan for review. So, summary of
  424. 15:27requirements. So, we have the audience,
  425. 15:29core challenge, duration, tone, format,
  426. 15:31assessment, behavior, goal, branding,
  427. 15:33delivery.
  428. 15:35Yeah. Okay, that's all spot on. Propo
  429. 15:37proposed core structure. Now, this is
  430. 15:38another thing what I really love as I've
  431. 15:40been playing with Mindsmith. It's not
  432. 15:41just going to go straight into
  433. 15:42development. We're going to go through a
  434. 15:44whole storyboarding stage where it's
  435. 15:45going to show us like an outline of the
  436. 15:47content structure. We can make edits at
  437. 15:49that stage too. Okay. So, given the 15-
  438. 15:5120 minute time frame, here's what I'm
  439. 15:52thinking. Introduction, meet the
  440. 15:54character, why grow, the four steps,
  441. 15:56knowledge check, practice scenario. Does
  442. 15:58the structure feel right? Any
  443. 15:59adjustments before I build the
  444. 16:01storyboard? I have some adjustments I
  445. 16:03want to make, but I'm going to save
  446. 16:04those for once we see the story board.
  447. 16:07So, I'm going to say great work, you
  448. 16:10know, because it's AI still, right? So,
  449. 16:11let's be nice to it. Um, let's build
  450. 16:16that storyboard.
  451. 16:19Well, bam.
  452. 16:23It's doing okay.
  453. 16:26Stargazing.
  454. 16:29Makes me wonder what I'm doing. I'm
  455. 16:31prompting.
  456. 16:33The future is now. Okay, let's do this.
  457. 16:36I'll build up the storyboard now based
  458. 16:37on everything we discussed. Now, this is
  459. 16:39the other thing that's so cool. It gives
  460. 16:40Oh, you missed it there, but there's a
  461. 16:41to-do list, and I'll I'll show that up
  462. 16:43here in a moment. Okay. So, what it's
  463. 16:45doing now is it's taking all that
  464. 16:46content, everything I gave it, and it's
  465. 16:50creating a story board. Um, and this
  466. 16:53story board outlines, you know, the
  467. 16:56title, the description, it gives us some
  468. 16:59objectives, it has the resources here,
  469. 17:02and now it's going to start building the
  470. 17:03pages. So, we're going to give it some
  471. 17:04time, and I'll use the magic of editing
  472. 17:06to speed this up.
  473. 17:13All right. So, it's gone ahead and
  474. 17:16created our storyboard. And as I
  475. 17:18mentioned a moment ago, we have the
  476. 17:19title. We have uh a bit of the summary
  477. 17:22here. We have some objectives here, the
  478. 17:25resources that we've uploaded. I could
  479. 17:26always add more if I need to, which
  480. 17:28we'll do that here in a little bit. And
  481. 17:29then it defines each of the pages here.
  482. 17:31Now what it does is it outlines the page
  483. 17:34uh the title a bit of a description and
  484. 17:37then it references which objective uh
  485. 17:39you can see those tagged here which
  486. 17:41objective is being accomplished for each
  487. 17:44part of uh the storyboard. So each of
  488. 17:46these are little pages or sections that
  489. 17:50we can um move around and edit. So as I
  490. 17:53scroll through this, we have why
  491. 17:54coaching matters, the grow coaching
  492. 17:56model, uh step one the goal, step two,
  493. 17:59reality, step three option, step four
  494. 18:01will way forward. We have our knowledge
  495. 18:03check here with some questions, practice
  496. 18:05scenario, turn, uh your turn to coach
  497. 18:08and wrap up and coaching. Now, um we see
  498. 18:11all of that here. I can always come back
  499. 18:13to the agent here and you can see it
  500. 18:15gives me a summary here. So it's done.
  501. 18:17If we look at the to-do list here, it
  502. 18:19set the lesson title, descriptions,
  503. 18:21define the learning objectives, created
  504. 18:22a storyboard page, present the
  505. 18:24storyboard for review. So, we have our
  506. 18:25our checklist of things. So, your
  507. 18:27storyboard is ready for review. Here's
  508. 18:29what I've created. It gives us that
  509. 18:31outline here. Outlines all of these
  510. 18:32pages. Take a look at the storyboard on
  511. 18:35your screen. Does it does the flow feel
  512. 18:36right? Any changes? The character's
  513. 18:38name, uh, the scenario focus, the page
  514. 18:41structure or length. Let me know what
  515. 18:43you think. So, as we look at this, I do
  516. 18:45want to make a change. I think what I
  517. 18:47want is I would like there to be some
  518. 18:50coaching as we cover each step, right? I
  519. 18:53don't want it to be just a bunch of
  520. 18:54content presentation, a knowledge check,
  521. 18:56and then practice at the end. So, I'm
  522. 18:58going to say this looks great. However,
  523. 19:02I'd like to see some practice scenarios
  524. 19:07presented for each step of the grow
  525. 19:13model, not just a bunch of content
  526. 19:17presentation
  527. 19:19followed by a quiz
  528. 19:22and then practice at the end. So, some
  529. 19:28type of practice
  530. 19:32scenarios along the way for each step
  531. 19:36would be great. Explanation point so it
  532. 19:40knows that I'm excited.
  533. 19:43Okay, let's see what it does. It's
  534. 19:44perplexing.
  535. 19:46[sighs]
  536. 19:49It's absorbing now.
  537. 19:55Okay, great feedback. You're absolutely
  538. 19:56right. Irrelevant practice throughout is
  539. 19:59much better for skill building than
  540. 20:01front-loading all that content. Let me
  541. 20:03restructure each grow step um so it has
  542. 20:07its own practice scenario after the
  543. 20:09explanation. So, it's it's updating the
  544. 20:10storyboard. So, we'll give it a few
  545. 20:12moments here and go from there.
  546. 20:18All right. So, it's gone ahead and
  547. 20:21uh updated the storyboard here. So, if
  548. 20:24we look at the outline, revised
  549. 20:26structure, a familiar challenge, that's
  550. 20:28our introduction, why coaching and grow
  551. 20:31overview, uh step one, goal practice,
  552. 20:34reality practice. So, we can see that
  553. 20:36kind of, you know, content presentation
  554. 20:39practice. Then we have our knowledge
  555. 20:40check and wrap-up. Each growth step now
  556. 20:42has a learn practice pairing. Uh the
  557. 20:45Prius scenario runs as a continuous
  558. 20:47thread. learners coach her throughout
  559. 20:48all four steps. The final quiz is now a
  560. 20:51quick confirmation, not the main
  561. 20:52assessment. That's great. Does this feel
  562. 20:54more balanced? So, I think we're feeling
  563. 20:56good about that uh storyboard. Now, um
  564. 20:59even after we finalize the storyboard,
  565. 21:01we can still make edits, right? And I
  566. 21:02have some of that up my sleeve here. So,
  567. 21:04we're going to go ahead and say build
  568. 21:06the lesson here, which is going to go
  569. 21:08ahead and build this out.
  570. 21:10And it's freestyling it. That's pretty
  571. 21:12cool. Okay, we'll give it a moment to
  572. 21:14build the lesson.
  573. 21:16Okay, let's build this lesson. I'll
  574. 21:17create engaging pages with a good mix of
  575. 21:19content, titles, visuals, or tiles,
  576. 21:22visuals, and interactive scenarios. We
  577. 21:24have a new to-do list, and it's going to
  578. 21:25go ahead and build that out. And again,
  579. 21:29as before, with the magic of editing,
  580. 21:31I'm going to let it do its thing.
  581. 21:38All right. So, I'm going to pause here.
  582. 21:39So, um, it's still building the lesson
  583. 21:42here, but it took us away from the
  584. 21:44storyboard, and now it's bringing us
  585. 21:45into the actual editor here. And as it
  586. 21:48builds it, you're going to see things
  587. 21:49moving around on the screen cuz this is
  588. 21:51the agent actually doing the work for
  589. 21:53me. Um, but you can see up here there
  590. 21:55was the storyboard. Now, we're in the
  591. 21:56editor. And you can see here, it's
  592. 21:58building the pages here on the left hand
  593. 22:00side. Uh, and it's doing everything from
  594. 22:02generating imagery, generating the
  595. 22:04content, generating the interactivity.
  596. 22:07Oh my goodness. and it's coming together
  597. 22:09here, which is insane. So, we're going
  598. 22:12to keep letting it go here in a moment.
  599. 22:14And as I scroll through this, we have a
  600. 22:16character here. We have our uh
  601. 22:18introduction. This is insane. Still
  602. 22:22generating some images for each of these
  603. 22:24pages, right? So, we're going to let it
  604. 22:26go for a moment.
  605. 22:34All right. So that maybe took I don't
  606. 22:37know two and a half maybe three minutes
  607. 22:39to uh generate the entire lesson based
  608. 22:44off of what we've planned here. And it
  609. 22:46did it didn't just generate the content
  610. 22:48it generated the structure of the
  611. 22:49content interactivity which I assume is
  612. 22:52in here. If not we'll add it images
  613. 22:56everything right. It it's it's gotten me
  614. 22:59to the point where I have an MVP of a
  615. 23:01course. I don't know how long have we
  616. 23:03been recording. 10 minutes. I don't
  617. 23:06know. That's insane, right? So, um, it's
  618. 23:09still, uh, finishing up some of the
  619. 23:11images here. So, let's see what it said.
  620. 23:13Let's come back up here. So, we have all
  621. 23:15of the pages here. It just gives us this
  622. 23:17kind of outline here. What's included?
  623. 23:19Hero sections with background images for
  624. 23:21each gross step. Elena's story running
  625. 23:23through the content as demon uh,
  626. 23:25demonstration. four branching scenarios
  627. 23:27with Priya accordians for sample
  628. 23:29coaching questions, quote call outs,
  629. 23:30three uh quiz questions, action
  630. 23:33challenge uh to apply in the job. Take a
  631. 23:36look through the lesson and let me know
  632. 23:39what you think uh any adjustments to the
  633. 23:41content scenarios or visual design.
  634. 23:43Right. All right. So, I'm going to click
  635. 23:44out of the agent here and we have the
  636. 23:46course. Now, before we continue forward
  637. 23:47a little bit uh about the structure of
  638. 23:51how a course in Mindsmith is structured,
  639. 23:54right? So over here on the left hand
  640. 23:57side, this is where we can navigate
  641. 23:59through the entire lesson and we have
  642. 24:01multiple pages here. Think of these as
  643. 24:03like blocks or sections, right? And then
  644. 24:05over here, obviously, we can see we're
  645. 24:07in this page here and I can scroll down
  646. 24:09here and that's where it ends. And then
  647. 24:11I can navigate here. Of course, I can
  648. 24:13drag and move those around if I want to
  649. 24:14reorder it. Pretty straightforward. I
  650. 24:17can always add a new page here. And as
  651. 24:20I've highlighted before, you have
  652. 24:21complete editing control over everything
  653. 24:23here. This isn't like you generate
  654. 24:25something with AI and you can't edit it.
  655. 24:27You have to keep prompting and prompting
  656. 24:28and prompting. No, you can edit
  657. 24:30everything here. So, I can add, you
  658. 24:32know, all sorts of different elements
  659. 24:33here. Uh, headers, paragraphs, I can add
  660. 24:36multiple choice questions, embed stuff
  661. 24:38like videos, um, code blocks, all of
  662. 24:41the, you know, standard interactions
  663. 24:43that you can imagine. Uh, blank page
  664. 24:46section divider, I can create page
  665. 24:47templates. So, you know, it's a
  666. 24:49full-fledged authoring tool in that
  667. 24:51sense, right? And then as we're on the
  668. 24:54page here itself, all of these elements
  669. 24:56are referred to as tiles in Mindsmith.
  670. 24:59Right? So here we have a tile here and
  671. 25:01we can move it around. There's options
  672. 25:03here where we can adjust the spacing,
  673. 25:05the size, um, all of that sort of stuff.
  674. 25:08I can change the background image. I can
  675. 25:10upload my own image. All of that sort of
  676. 25:12stuff. Here's a text tile. Uh, I can
  677. 25:14edit this. So all of it is completely
  678. 25:16editable um, in Mindsmith, right? Um, so
  679. 25:20let's scroll through here and see what
  680. 25:21we have here. So, I'm gonna, you know
  681. 25:23what? Before we make any edits, let's
  682. 25:24just preview what it created right out
  683. 25:27of the box or the agent. I don't know
  684. 25:30what to refer to that anymore. I'm going
  685. 25:32to go ahead and preview it up here with
  686. 25:33this play button.
  687. 25:35And we have coaching with grow uh
  688. 25:38guiding better conversations. Okay. Meet
  689. 25:40Ellena. Elellena has been a pharmacy
  690. 25:42tech leader at Gilbert's for 2 years.
  691. 25:43She knows her team well and takes pride
  692. 25:45in developing her people. Today, she
  693. 25:47needs to have a conversation with
  694. 25:48Marcus, one of her strongest texts.
  695. 25:50She's noticed a pattern. When the
  696. 25:51pharmacy gets busy, Marcus focuses so
  697. 25:54intensely on filling prescriptions
  698. 25:55accurately that customers sometimes feel
  699. 25:58feel ignored. At the counter, Elena
  700. 26:00wants to help Marcus improve, but she's
  701. 26:02not sure how to have this conversation
  702. 26:04without feeling like criticism. Without
  703. 26:06a feeling like criticism, she's heard
  704. 26:08about a coaching framework called Grow.
  705. 26:10She decides to give it a try. Follow
  706. 26:12along as Elena learns to coach with
  707. 26:15Grow. So we'll click continue here.
  708. 26:17Again, we're going to the next page
  709. 26:19here. So why coaching matters? Uh you
  710. 26:21know, when we jump straight to telling
  711. 26:23someone what to do, they may comply, but
  712. 26:25they don't own the solution. Coaching is
  713. 26:27different. Um so we have a little quote
  714. 26:29here. Uh we have the grow model, a
  715. 26:31four-step framework. So we'll start
  716. 26:32that. We see here a little um uh I don't
  717. 26:36know what to call this, like a tabbed
  718. 26:37interaction. So we have G for goal. What
  719. 26:40does improvement look like? There's a
  720. 26:42good opportunity here where we could
  721. 26:43probably add some more content to each
  722. 26:45of these, but it's a simple little
  723. 26:47interaction there. We'll wave forward.
  724. 26:49Okay, let's walk through each step with
  725. 26:51Elellena.
  726. 26:53Okay, step one, goal. Clarify what
  727. 26:55success looks like. All right, Ellena's
  728. 26:57approach. Elellena starts by helping
  729. 26:59Marcus clarify what success looks like.
  730. 27:01Vague goals lead to vague results. We
  731. 27:04have a quote here. Marcus, I want to
  732. 27:05talk to you about how we can help uh you
  733. 27:07balance your prescription work with your
  734. 27:09customer interactions. What would it
  735. 27:11look like if we were doing both really
  736. 27:13well? Right? So, what specifically would
  737. 27:15you like to improve? Open the
  738. 27:16conversation. Invites the employee to
  739. 27:19identify their own focus area.
  740. 27:22How will you know that you've achieved
  741. 27:23this? Help define measurable success
  742. 27:26criteria. What does success look like?
  743. 27:27So, we're just going over the principle.
  744. 27:29We could probably make this image a
  745. 27:31little bit bigger. We'll work on editing
  746. 27:32that. Continue.
  747. 27:35All right. So, practice setting the
  748. 27:36goal. Now, it's your turn. You're
  749. 27:38coaching Priya, a pharmacy tech who's
  750. 27:39been making occasional data entry errors
  751. 27:41when the pharmacy is busy. Which opening
  752. 27:44question best helps Priya define a clear
  753. 27:46specific goal? Again, so you know, the
  754. 27:49information I provided that I uploaded
  755. 27:51was a really simple three-page coaching
  756. 27:53guide on grow. So, it's generated all of
  757. 27:56this, right? And again, I'm going to be
  758. 27:58able to edit all of this. So, you've
  759. 27:59noticed Priya making data entry errors.
  760. 28:01How do you open the conversation? So, we
  761. 28:03have a couple options here. What would
  762. 28:04it look like if you were entering
  763. 28:06prescriptions accurately? Even during
  764. 28:07our busiest times, you've been making
  765. 28:09too many errors lately. What are you
  766. 28:11going to do about it? Okay, obviously
  767. 28:13that's wrong. I'll get it wrong. This
  768. 28:15puts Priya on defensive. It's act it's
  769. 28:17accusatory. It doesn't help uh her
  770. 28:19envision a positive goal. All right. Um
  771. 28:23Priya looks uncomfortable. I'm trying my
  772. 28:25best. It just gets really hectic. The
  773. 28:27defensive tone tells you the approach
  774. 28:29isn't working. Let's try a different
  775. 28:30question. So again, it's it's created a
  776. 28:31branching scenario. This is amazing.
  777. 28:34Okay, I understand. Let me rephrase.
  778. 28:36What would it look like if you were
  779. 28:37handling busy periods really well? I
  780. 28:39need you to slow down and double check
  781. 28:40your work. Okay, you can see her
  782. 28:42expression has changed. I'm gonna let's
  783. 28:44make the situation better. Okay, so her
  784. 28:47expression has changed. I understand.
  785. 28:48Let me rephrase that. Good recovery.
  786. 28:51Reframing the question to focus on
  787. 28:53success rather than failure helps Priya
  788. 28:55engage constructively. Nice recovery
  789. 28:58complete. All right, so a little little
  790. 29:01scenario. Step two, reality. Okay, we
  791. 29:03have an image here. We need to update
  792. 29:05there. That's a little odd there, but
  793. 29:07that's okay. That stuff happens. So,
  794. 29:09Ellen is approached. Next, Ellena
  795. 29:10explores what's actually happening today
  796. 29:12without blame or judgment. The goal is
  797. 29:14shared understanding, not interrogation.
  798. 29:16Help me understand what's going on when
  799. 29:18things get busy. What happens in those
  800. 29:20moments when customers are waiting?
  801. 29:22Okay. What's currently working well?
  802. 29:25What gets in the way? So, we have some
  803. 29:27coaching here.
  804. 29:29And then we continue on with the
  805. 29:32scenario. And now we're going to do it
  806. 29:33with Pria, right? So we'll continue on.
  807. 29:35Let's go through this. Okay, that image.
  808. 29:37We'll fix that image here in the
  809. 29:39background.
  810. 29:41Okay, so we have this back and forth
  811. 29:43structure structure. This is exactly
  812. 29:45what I asked it to create, right? And so
  813. 29:47we'll continue on down here.
  814. 29:51We get to practice
  815. 29:53and then we have our knowledge check
  816. 29:54here. So what's the primary purpose of
  817. 29:56the reality step and grow? to assign
  818. 29:58blame for the problem to understand
  819. 30:00what's currently happening without
  820. 30:01judgment to set performance expectations
  821. 30:04to create an action plan I think it's
  822. 30:05number two submit there we go we have
  823. 30:08some feedback so we have our quiz there
  824. 30:09right so you can see it's it's it's
  825. 30:11built out this course now are there
  826. 30:12opportunities for improvement of course
  827. 30:14there are right and this is why you
  828. 30:16still need a human in the loop when it
  829. 30:17comes to AI stuff but despite those
  830. 30:20small opportunities those images and
  831. 30:23whatnot I mean again you know in a few
  832. 30:28minutes, less than 20 minutes, it's
  833. 30:30gotten me an MVP, a pretty good MVP, uh,
  834. 30:33for a course. So, let's go ahead and go
  835. 30:35back to editing this, right? And we can
  836. 30:38edit our course. Now, I can go in and
  837. 30:40make manual edits if I wanted to. So,
  838. 30:42for example, you know, let's say here I
  839. 30:46wanted to make this a little bit bigger.
  840. 30:48I can come in here and scroll this down.
  841. 30:50You can see it makes that image bigger.
  842. 30:52So, that's a simple little edit just
  843. 30:54like it's, you know, like it is on this
  844. 30:56page. So that's all good. You can even
  845. 30:58see these c um these characters are
  846. 31:01consistent. I mean, how amazing is that,
  847. 31:04right? If I wanted to, I can come in
  848. 31:06here and manually edit uh the
  849. 31:08experience.
  850. 31:10And you can see it brings me into this
  851. 31:11node module. So again, you can
  852. 31:13completely edit uh these branching
  853. 31:16scenarios and build them however you
  854. 31:18want, right? And I can come in here,
  855. 31:20edit the dialogue, edit the options,
  856. 31:23change the character. Maybe I want it to
  857. 31:25be Julian to be a pharmacy tech. And I
  858. 31:27can come in here and do that with all of
  859. 31:31those characters, right? And then it
  860. 31:33detects, you know, character changed.
  861. 31:34Would you like to replace all? Let me go
  862. 31:36back and do this one. See if it brings
  863. 31:38up that. Yep. So, I'll replace all. And
  864. 31:40then it updates it. Right. So, it's
  865. 31:43detecting. It's following what I'm doing
  866. 31:44as I'm doing it. It's helping me get
  867. 31:47things done, which is super super easy,
  868. 31:49right? And of course, um, I can come
  869. 31:52back and do that with all of those here
  870. 31:54as well, right? So, I can manually edit
  871. 31:56all of this stuff. So, let's try a few
  872. 31:59things with the AI agent, right? So
  873. 32:02let's say um you know uh the images in
  874. 32:07the hero section of each page
  875. 32:12um
  876. 32:14for each step are
  877. 32:17a bit distracting.
  878. 32:23Some of them have text
  879. 32:27etc. Can we replace these with
  880. 32:33um
  881. 32:38wide shot images of a pharmacy
  882. 32:44without text? Let's see what it does. I
  883. 32:46have no idea. Okay. Uh
  884. 32:50I think wide shots two words. Who knows?
  885. 32:52Let's see what the agent does. It's
  886. 32:54puzzling.
  887. 33:03So, absolutely. I'll replace those hero
  888. 33:05background images with clean wide shot
  889. 33:07pharmacy images. No text or abstract
  890. 33:09graphics. Thank you. That's exactly what
  891. 33:12I wanted. So, we'll give it a moment to
  892. 33:13do that.
  893. 33:16Actually, I'm not going to fast forward.
  894. 33:18We're going to watch it as I do it. You
  895. 33:19can see it's literally doing it right
  896. 33:20now, which is amazing.
  897. 33:23Done. I've updated all four grow
  898. 33:25coaching step hero images with clean
  899. 33:27wide shot pharmacy interiors. No text,
  900. 33:29no people, just professional pharmacy
  901. 33:30environments. The images are generating
  902. 33:32now and should appear shortly. Okay,
  903. 33:35we'll give it a moment.
  904. 33:40Okay, I think it finished.
  905. 33:42Um, let's minimize the agent. So, there
  906. 33:45we go. That's a much better image. Yeah,
  907. 33:48these are much better images for that
  908. 33:50hero section, right? Of course, there's
  909. 33:51some adjustments we can continue making,
  910. 33:53but those are pretty good. I like that.
  911. 33:56All right. So, as we're working through
  912. 33:59building our course, there might be
  913. 34:00moments where you go, "Hey, you know,
  914. 34:02ame just delivered me more information,
  915. 34:04right? Or you go through the edit uh
  916. 34:07review cycle with the stakeholder and
  917. 34:08like, hey, we forgot to do this, right?"
  918. 34:11And this is again where we can add more
  919. 34:12content, feed more information to the
  920. 34:15agent, and they can update the course
  921. 34:17for us, which is amazing. So, I'm going
  922. 34:19to say, um, I just got feedback from a
  923. 34:24stakeholder that we need to make sure
  924. 34:28this course aligns with our Gilbert's
  925. 34:32core values. I've attached our core
  926. 34:37values document. Can you
  927. 34:42uh read through
  928. 34:46it and make sure the and let's not make
  929. 34:50sure let's and update the course content
  930. 34:54to
  931. 34:56highlight
  932. 34:58the values throughout.
  933. 35:01Um before you make any edits, provide a
  934. 35:05summary for me first. Okay, let's add
  935. 35:09those. I'm going to add a resource. And
  936. 35:12we have our core values here. So, we're
  937. 35:14going to throw those in there. This is
  938. 35:15just a simple, you know, document that
  939. 35:18outlines what the core values are. Open
  940. 35:21that. We're going to attach that.
  941. 35:27Give it a moment.
  942. 35:32All right. Send.
  943. 35:38Okay, let me read through the Gilbert's
  944. 35:40core values document first. It's reading
  945. 35:42it.
  946. 35:45Okay, let's go back up here. I have
  947. 35:48reviewed the Gilbert's core values
  948. 35:50document. Here's my summary and proposed
  949. 35:51integration plan. Three interconnected
  950. 35:53values guide every interaction
  951. 35:55Gilbert's. putting patients first,
  952. 35:57prioritizing patient safety, a clean uh
  953. 36:00welcoming environment, maintaining
  954. 36:01organized professional spaces,
  955. 36:03delivering efficient visits, and
  956. 36:04accurate scripts, prescriptions, balance
  957. 36:07speed with precision. Key insights from
  958. 36:09the document. Every performance,
  959. 36:10conversation, coaching, interaction, and
  960. 36:12improvement plan should reflect these
  961. 36:14values and action. Yes. So, what's the
  962. 36:16proposed integration plan? Here's how I
  963. 36:18weave the values throughout. So, page
  964. 36:20two, why coaching matters, general intro
  965. 36:22to coaching, an explicit connection.
  966. 36:25Page three. D I feel pretty good about
  967. 36:27this. Yeah, this looks good. Let's do
  968. 36:33it.
  969. 36:40It's gardening.
  970. 36:43Okay, let me get the current lesson
  971. 36:45state. Uh, and it's going to give us
  972. 36:48another to-do list. It's going to make
  973. 36:49the exact updates and then they'll
  974. 36:52integrate the values throughout.
  975. 36:58All right. So, it's gone ahead. It's
  976. 37:00gone through the entire course and it's
  977. 37:03integrated our core values and it's
  978. 37:05giving me a summary here of everything
  979. 37:07that it's done. I've navigated you to
  980. 37:10page two so you can see the new values
  981. 37:12introduction. Scroll through the course
  982. 37:14to review how the values are woven into
  983. 37:16each step. I mean, isn't that amazing?
  984. 37:18It's just it took me to what it wanted
  985. 37:20to show me.
  986. 37:23That's insane, right? So, why coaching
  987. 37:25matters? Here we have uh some values
  988. 37:28information here. We start, we move
  989. 37:30forward through here, right? Again, I
  990. 37:33might want to reorder some of this just
  991. 37:34for the sake of flow, but it did a
  992. 37:36really good job incorporating that uh
  993. 37:40throughout the course here. Okay. So,
  994. 37:42you can see the new values introduction.
  995. 37:43Scroll through the course to review how
  996. 37:45the values are woven into each grow
  997. 37:46step. Let me know if you'd like to make
  998. 37:47any adjustments or wording placement.
  999. 37:49Okay. This is good. All right. So now
  1000. 37:51what I want to show you is let's move on
  1001. 37:53to another really cool feature inside
  1002. 37:57Mindsmith that they just are starting to
  1003. 37:59launch and roll out here and this is the
  1004. 38:01ability to create AIdriven
  1005. 38:03conversations. So let's pretend let's
  1006. 38:06say down here at the end I wanted to
  1007. 38:10incorporate
  1008. 38:13like a pulling it all together, right?
  1009. 38:15So, I'm going to do a new page and we're
  1010. 38:18going to do I'm just going to start with
  1011. 38:20a blank page, right? And we're going to
  1012. 38:23call this, you know, pulling it all
  1013. 38:26together, right? And I'll have it edit
  1014. 38:30all of this, but I'm going to add a
  1015. 38:31tile. And you're going to notice there's
  1016. 38:33an option up here. We did we looked at
  1017. 38:34the scenarios before, the branching
  1018. 38:36scenarios like we have here. You can
  1019. 38:37create those here. Um, you can do video,
  1020. 38:39but there's also conversations. And I
  1021. 38:41guess while I'm here, I should mention,
  1022. 38:42you know, there's all these different
  1023. 38:43tiles that you see here, right? All
  1024. 38:45sorts of different interaction tiles. Um
  1025. 38:47there's tables, quotes, notes, line
  1026. 38:49break, spacer, section markers,
  1027. 38:51timelines, you can add buttons, you can
  1028. 38:53create nonlinear courses, you can do
  1029. 38:55multiple choice questions, feedback. I
  1030. 38:57mean, there's a lot of what you would
  1031. 38:59expect in any type of e-learning
  1032. 39:00authoring tool. You can build that in
  1033. 39:02here, right? I'm going to select the
  1034. 39:04option for conversation.
  1035. 39:06Now, the conversation is going to allow
  1036. 39:08us to create an interaction where I, as
  1037. 39:11the learner, I'm going to be interacting
  1038. 39:13with my voice with an AI character, and
  1039. 39:17it's almost instantaneous. It's amazing
  1040. 39:21how how quickly and easily and smoothly
  1041. 39:23it works. So, I'm going to start with a
  1042. 39:25template, right? I don't I don't want to
  1043. 39:27create it from scratch. I'm going to
  1044. 39:28start with a template. And we have some
  1045. 39:29templates here. So, sales objection
  1046. 39:31handling, critical thinking discussion,
  1047. 39:33medical knowledge assessment, difficult
  1048. 39:35conversation practice. I think that's
  1049. 39:37the one we're going to do. There's even
  1050. 39:38a language profic proficiency check.
  1051. 39:40That's super cool. We're going to do
  1052. 39:41this roleplay. Difficult conversation
  1053. 39:43practice. Okay. And it's going to create
  1054. 39:45this. In this role play, you'll practice
  1055. 39:47delivering constructive feedback in
  1056. 39:48difficult conversations. Jordan has been
  1057. 39:50underperforming recently. Blah blah blah
  1058. 39:52blah blah. Right now,
  1059. 39:54uh that's just the default template, but
  1060. 39:57we can edit the template. Right? So, I'm
  1061. 39:59going to go to the agent and say, "Hey,
  1062. 40:01I just added a new page, page 11, as a
  1063. 40:08pulling it all uh together section. In
  1064. 40:12this uh page, I've added a conversation
  1065. 40:19um based on
  1066. 40:22the difficult
  1067. 40:25conversation template. I'd like this uh
  1068. 40:30conversation to be edited
  1069. 40:34so that it aligns with the four steps of
  1070. 40:38the grow model. I [snorts] can't spell
  1071. 40:42edited. I can't spell anything today.
  1072. 40:44Okay. See what it does.
  1073. 40:48It's meandering
  1074. 40:52and untangling.
  1075. 40:55Okay. Let me take a look at the
  1076. 40:56conversation tile you've added to
  1077. 40:58understand its current structure. It's
  1078. 41:00looking over the lesson. I can see the
  1079. 41:02conversation tile. It's currently using
  1080. 41:03a difficult conversation template with
  1081. 41:05five agenda items. Let me restructure it
  1082. 41:07to align with the grow models four steps
  1083. 41:10and update the objectives and guardrails
  1084. 41:12to match the grow coaching principle.
  1085. 41:19Okay, it's making some edits to it.
  1086. 41:29done. I've restructured the conversation
  1087. 41:31to align with the grow model. Here's
  1088. 41:34what changed. So, it changed the
  1089. 41:36scenario. It changed the agenda. I mean,
  1090. 41:39it built an entire AIdriven conversation
  1091. 41:41based off of this course. So, now it's
  1092. 41:44time to put all four grow steps together
  1093. 41:47into a realistic coaching conversation.
  1094. 41:49You'll coach Jordan, a pharmacy tech
  1095. 41:51who's been struggling with balancing
  1096. 41:52prescription accuracy and customer
  1097. 41:54service during busy periods. Guide
  1098. 41:56Jordan through a full grow model. We
  1099. 41:58have the four steps here and what we
  1100. 42:00need to accomplish.
  1101. 42:02Holy crap. How cool is that? Right now,
  1102. 42:04before I continue, I'm I'm going to go
  1103. 42:06through this how I would normally do
  1104. 42:07this. I just noticed like this doesn't
  1105. 42:09look like the rest of the course. Um,
  1106. 42:11for this page, can you add a hero
  1107. 42:16section and title along with a along
  1108. 42:21with some text about pulling it all to
  1109. 42:26together?
  1110. 42:28That way, this page feels like
  1111. 42:32it's, you know, uh, consistent with the
  1112. 42:37rest of the course.
  1113. 42:40Wow.
  1114. 42:44So, I'm just guiding it. It's doing the
  1115. 42:46work. That's amazing.
  1116. 42:51And you can see it just edited it. Gave
  1117. 42:54it a little hero section. Put your
  1118. 42:56skills to the test. You've practice each
  1119. 42:57gross step individually. Now, it's time
  1120. 42:59to bring it all together. So, it's
  1121. 43:00giving content that's in context to the
  1122. 43:03rest of the course, which is super super
  1123. 43:05cool.
  1124. 43:08We're going to let it generate that
  1125. 43:10image and then we're going to give this
  1126. 43:11uh this AI conversation a spin.
  1127. 43:20Okay. So, it's gone ahead and done what
  1128. 43:22I've asked here. I gave it a little bit
  1129. 43:23of an intro. Here we have our AI
  1130. 43:26conversation here. Now, before we demo
  1131. 43:29it, we're going to make some some edits,
  1132. 43:30right? So, I can edit the conversation.
  1133. 43:33And this is where we could spend a lot
  1134. 43:34of time um customizing this experience,
  1135. 43:37right? So, we can change the voice, the
  1136. 43:39character, the name, we can give it some
  1137. 43:42personality, right? So, if we wanted
  1138. 43:43Jordan to be really defensive or
  1139. 43:46something along those lines, we could do
  1140. 43:47that. We can do the situation. We have
  1141. 43:49the agenda for the conversation. Um, but
  1142. 43:52it generated all that, right, which is
  1143. 43:54great. So, what I'm going to do is I am
  1144. 43:56going to change the voice. We're going
  1145. 43:57to go with um some interesting names
  1146. 44:00here. We're going to go with Puck. He's
  1147. 44:02a male. We're going to change the
  1148. 44:03character. Um no, we'll do a female
  1149. 44:06character. Uh cuz Jordan is a unisex
  1150. 44:09name, right? So, I think we're good with
  1151. 44:11that. And let's go back to the lesson
  1152. 44:14and let's preview this thing and see how
  1153. 44:16it works. I'm excited. Okay, bringing it
  1154. 44:19all together. Okay, so here we have our
  1155. 44:22conversation. Start the conversation.
  1156. 44:25Thanks for calling me in. I understand
  1157. 44:27there's been some feedback about
  1158. 44:29customer service during busy times. It's
  1159. 44:32been a little tough lately.
  1160. 44:35>> Yeah, Jordan, thank you for uh stopping
  1161. 44:37by today. You know, I wanted to talk to
  1162. 44:39you about how you manage your customer
  1163. 44:42service skills along with filling
  1164. 44:44prescriptions. I've noticed that when it
  1165. 44:46gets really busy out on uh in the in the
  1166. 44:49pharmacy, you tend to drop uh your
  1167. 44:51customer service skills. Um, and
  1168. 44:54prioritizing customers while you're
  1169. 44:55working to fill prescriptions.
  1170. 44:59>> I see. It's difficult to balance
  1171. 45:02everything when things get really crazy.
  1172. 45:05What would success look like in this
  1173. 45:07situation?
  1174. 45:09>> Well, I'd love to hear from you. How
  1175. 45:11would you define success? What would it
  1176. 45:12look like for you to be able to manage
  1177. 45:15filling prescriptions while also
  1178. 45:17maintaining our high customer service
  1179. 45:19standards here at Gilbert's?
  1180. 45:22I think success would be ensuring every
  1181. 45:25customer feels acknowledged even during
  1182. 45:27peak hours while still maintaining the
  1183. 45:30accuracy of prescriptions. It's about
  1184. 45:33finding the right balance.
  1185. 45:35Yeah, I I would totally agree with that.
  1186. 45:37So, can we um agree to a plan forward on
  1187. 45:40how you're going to accomplish this?
  1188. 45:43What are some options that would work
  1189. 45:46best for you?
  1190. 45:48>> Oh, okay. What kind of options were you
  1191. 45:51thinking of?
  1192. 45:53>> Well, let me give you an example. Maybe
  1193. 45:55it involves you letting me know when
  1194. 45:58you're feeling overwhelmed. That way, I
  1195. 45:59can get you some additional assistance.
  1196. 46:01That way, our customers still get the
  1197. 46:02help they need and you can still fill
  1198. 46:05prescriptions. Would that be an option
  1199. 46:06that works for you?
  1200. 46:10>> That could definitely help. Also, maybe
  1201. 46:14reorganizing some tasks during busy
  1202. 46:16periods could streamline the process.
  1203. 46:20Yeah, I'm definitely open to that. So,
  1204. 46:22what sort of commitment can you make
  1205. 46:23within the next week or two to
  1206. 46:26accomplish these goals?
  1207. 46:29>> I commit to implementing the proactive
  1208. 46:32communication strategy to request
  1209. 46:34assistance and I'll also draft a
  1210. 46:36proposal for optimizing workflow during
  1211. 46:38busy periods by next week.
  1212. 46:41>> All right, I think that sounds really
  1213. 46:42good. Thank you so much for taking the
  1214. 46:44time to speak with me today, Jordan.
  1215. 46:46you're doing a really great job and I
  1216. 46:48cannot wait to see you better handle
  1217. 46:50filling prescriptions and uh managing
  1218. 46:53customer service.
  1219. 46:56>> Thank you for the coaching. I feel more
  1220. 46:58optimistic about finding solutions.
  1221. 47:02>> Thank you. All right, so I just ended
  1222. 47:04the chat there. Um and it did us uh Oh,
  1223. 47:08there it goes. Okay, so it's analyzing
  1224. 47:09the conversation. I didn't even know it
  1225. 47:11was going to do that. Holy crap.
  1226. 47:13Okay. So, it gives me uh a summary of
  1227. 47:17what I did. So, uh progress goal, you
  1228. 47:20effectively turn the question back to
  1229. 47:21Jordan to let them define what success
  1230. 47:23looks like. Reality, you moved very
  1231. 47:26quickly to solutions without first
  1232. 47:27exploring the current situation. Yes,
  1233. 47:29that was my bad. Did options did will to
  1234. 47:32commit. You let Jordan generate ideas.
  1235. 47:34What was so cool about that is it it was
  1236. 47:37snappy. I mean, it generated the audio.
  1237. 47:39The conversation was almost
  1238. 47:41instantaneous. and I can start over.
  1239. 47:43Right? So, pretty amazing uh way that it
  1240. 47:47uh did all of that. Right? So, the last
  1241. 47:49thing I want to show um is uh I'm going
  1242. 47:52to close out of that. And the last thing
  1243. 47:55I want to customize is the theme. Right
  1244. 47:58now, I think it did attempt to pull from
  1245. 48:00the document before, but I I'm still
  1246. 48:02going to show you how we can customize
  1247. 48:03the theme uh colors and all of that
  1248. 48:05stuff. So, I'm going to go into the
  1249. 48:06theme options here, and this is where we
  1250. 48:08can do things like upload a logo, change
  1251. 48:10the background color, change text, all
  1252. 48:13of that stuff. So, if I wanted to, I can
  1253. 48:14come in here and upload uh my logo for
  1254. 48:18Gilberts. I think I have that somewhere
  1255. 48:20in here. Uh hidden way in my folders.
  1256. 48:24Let's find the style guide brand assets
  1257. 48:27logo. There's the logo there. Upload
  1258. 48:30that.
  1259. 48:32Uh and it puts the logo in there. We can
  1260. 48:34also change um some of the color options
  1261. 48:37down here. Um but I can also do some
  1262. 48:40customization, right? So I can make it,
  1263. 48:42you know, if I want to make it white, I
  1264. 48:43can make it white. I can come in here,
  1265. 48:45change the text. So maybe I want it to
  1266. 48:47be, you know, um Poppins bold for
  1267. 48:51headers and then Poppins
  1268. 48:54um I don't know, regular for text. And
  1269. 48:57then I can come in here and change the
  1270. 48:59colors as well. So maybe um the color
  1271. 49:02here, let me go find my style guide here
  1272. 49:08and come back here. So maybe my main
  1273. 49:11text color is going to be this. I'll
  1274. 49:13copy that and I can come in here and
  1275. 49:17change that here
  1276. 49:21and it updates that. Right? And you can
  1277. 49:22see it branded that throughout here.
  1278. 49:24Right? And then maybe my accent color. I
  1279. 49:27can come back here, pull in this blue
  1280. 49:29color,
  1281. 49:32and put that in there as well, right?
  1282. 49:34And it updates that throughout the
  1283. 49:36course as well. So you can see that used
  1284. 49:39here as well. And I can spend a lot more
  1285. 49:41time editing that, right? And so once
  1286. 49:44we're done, we can share our project,
  1287. 49:46right? We can share our lesson here. So,
  1288. 49:48uh, there's a lot of other options up
  1289. 49:50here. We can manage comments. So just
  1290. 49:51like any other tool, we can send things
  1291. 49:52for feedback. I also have analytics. So,
  1292. 49:54if I'm sharing something from here for
  1293. 49:56people to take, I can track that here as
  1294. 49:58well. We have different course settings
  1295. 50:00as well for grading, thumbnail,
  1296. 50:02description, all of that stuff that you
  1297. 50:04would do if you were publishing of the
  1298. 50:05course. Um, and then we have options
  1299. 50:07here where we can translate the course.
  1300. 50:09We can add audio narration to the
  1301. 50:11course, all of that sort of stuff. And
  1302. 50:12then, of course, we have the option to
  1303. 50:14share here where we can share to anyone
  1304. 50:16on Tim's team. We can share a link
  1305. 50:18directly from Mindsmith, copy the link
  1306. 50:21to public. Um, and you can publish this
  1307. 50:24out, download a SCRM package if you want
  1308. 50:25to. And there are some more sharing
  1309. 50:27options. You can export it to the web,
  1310. 50:29get an HTML file that you can host
  1311. 50:31externally. You can do all of that here
  1312. 50:34uh directly from Mindsmith. So, it's a
  1313. 50:38pretty amazing tool. I mean, I built a
  1314. 50:40whole Grow Coaching uh course here. You
  1315. 50:43can see we did a lot of collaborative
  1316. 50:45work with the AI agent, did some of our
  1317. 50:48own manual edits, but a lot of the
  1318. 50:50features in here allow us to very easily
  1319. 50:54create an instructionally sound course,
  1320. 50:56incorporate meaningful interactivity and
  1321. 50:58practice. I mean, even think about some
  1322. 50:59of these scenarios, how long it would
  1323. 51:01have taken me to write and build these
  1324. 51:03from scratch, not to mention um the AI
  1325. 51:07conversation. I mean, that's amazing in
  1326. 51:10and of itself, right? Um, so yeah,
  1327. 51:14pretty amazing tool. I can't wait for
  1328. 51:16you all to check it out. All right, so
  1329. 51:17that was an overview of Mindsmith and
  1330. 51:19how you can start using AI as part of
  1331. 51:21your instructional design and e-learning
  1332. 51:24development process. Now, as I mentioned
  1333. 51:26earlier, the folks at Mindsmith are
  1334. 51:28sponsoring our March 2026 design
  1335. 51:30challenge inside the e-learning
  1336. 51:32designers academy. And this month, we're
  1337. 51:33giving away a $100 Amazon gift card, a
  1338. 51:36free year of Mindsmith, and a completely
  1339. 51:38brand new iPad Air, which is amazing.
  1340. 51:41So, make sure to check out all the
  1341. 51:43details down below. This month is not
  1342. 51:45the month to sit on the sideline. So,
  1343. 51:47dive into our challenge, build something
  1344. 51:49new for your portfolio, and don't
  1345. 51:50forget, you can get 3 months off of
  1346. 51:52MindSmith completely free when you use
  1347. 51:54the coupon code Tim Slade. So, again,
  1348. 51:57check out all those details down below.
  1349. 51:58As always, I want to thank you so much
  1350. 52:00for watching. If you haven't done so
  1351. 52:02already, make sure to hit that like,
  1352. 52:03subscribe, and bell button to get
  1353. 52:04alerted the next time I publish a video
  1354. 52:06just like this one. And of course, join
  1355. 52:08us inside our free community inside the
  1356. 52:10e-learning designers academy at
  1357. 52:12e-learningacademy.io.
  1358. 52:13It's where we help new instructional
  1359. 52:15designers and e-learning developers grow
  1360. 52:17their careers by focusing on skills
  1361. 52:19first. Otherwise, my name is Tim Slate
  1362. 52:21and until next time, I'll see you
  1363. 52:23around.

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