YouTube transcript (R8gjvfn7qg8) — Transcript
Full transcript
- 0:04Hi, welcome to this video where we're
- 0:06talking about reading and listening
- 0:09skills and how to help your students
- 0:11improve in those areas when they're in
- 0:13the classroom with you. So, let me share
- 0:16the main learning objectives here. So by
- 0:19the end of this section, you will
- 0:20understand the purpose of using reading
- 0:23and listening activities in the
- 0:25classroom, the parameters that should be
- 0:27considered when choosing them, and how
- 0:30to incorporate them into the PPP
- 0:33methodology, which of course you've
- 0:36already been introduced to in a previous
- 0:38video.
- 0:41So how can we define reading and
- 0:43listening skills for our students? Well,
- 0:45they are both passive uh receptive
- 0:48skills. So, they're relying on input
- 0:51rather than output. Output skills are of
- 0:55course much more the speaking skills and
- 0:57the writing skills, which you'll also
- 0:59get introduced to um at various points
- 1:01in these uh video series.
- 1:05Helping your students improve their
- 1:07reading and listening skills can help
- 1:09them make connections between um
- 1:12understanding how English is pronounced
- 1:15and the the phonetic connections.
- 1:18If you know anything about Spanish um
- 1:21and and if you don't yet, I'm sure you
- 1:22will by the time you've come and done
- 1:24your Spanish classes with us as well
- 1:26after the TEFL. Um but you'll understand
- 1:29that Spanish is uh what we call a
- 1:31phonetic language. So basically a letter
- 1:34and a sound is exactly the same as how
- 1:37you see it and how you say it. Whereas
- 1:40if you know English well enough, you'll
- 1:42realize that that isn't the case in many
- 1:44forms. Um just make it more complicated
- 1:47for your your Spanish learners to
- 1:49understand English. Um phenology,
- 1:52phonetics, the the pronunciation of
- 1:54words is far more complex for them. Um,
- 1:57and so this is a a good way for help to
- 2:00help them make connections sometimes
- 2:01between what they're reading, um, what
- 2:04they're looking at and and and how
- 2:06things sound as well.
- 2:09In general, it's a good way for them to
- 2:11improve their comprehension of the
- 2:13language as a whole uh, package. So,
- 2:17speaking is definitely something that
- 2:18your students will love to do in class.
- 2:21There's no doubt about it. um and that's
- 2:24mostly because they don't have the
- 2:26opportunity to speak English in in many
- 2:28other um scenarios. So in classroom it's
- 2:31something for them to do with you as a
- 2:33teacher. But actually improving their
- 2:35reading and listening skills is
- 2:37fundamental to that as well because it
- 2:39can help ingrain grammar structures,
- 2:42vocabulary, as I said, pronunciation and
- 2:45all of these things will give them a
- 2:46more general rounded um understanding
- 2:50and an ability to speak English in
- 2:52general.
- 2:54And as I said, it obviously helps them
- 2:57um improve a range of vocabulary
- 3:00um in terms of um building their
- 3:02vocabulary. So they might get quite
- 3:04stuck on just same words, the same use
- 3:07of adjectives etc. By reading and
- 3:10listening to other people talking um it
- 3:13can improve that it can sound it can
- 3:15help them see how naturally other words
- 3:17are used in in other situations and of
- 3:20course it will help ingrain those
- 3:23grammar structures which can be so
- 3:24challenging sometime for them. So
- 3:27definitely improving their reading and
- 3:30listening skills is going to give them
- 3:31more rounded balance of English and you
- 3:33can do that by assisting that in the
- 3:35class um as well as encouraging that
- 3:37outside of the classroom.
- 3:42So students are going to have
- 3:43difficulties with their reading and
- 3:45listening skills um especially their
- 3:47listening. You can guarantee that they
- 3:50will say that their listening is one of
- 3:52the hardest skills and well there's many
- 3:54reasons for that. Obviously, they're not
- 3:57listening to English on a daily basis,
- 4:00so it's going to prove to be more
- 4:01challenging for them. Um, if they were
- 4:04in living in an English-speaking
- 4:06country, then that would improve um much
- 4:09more vastly and much much quicker. Um,
- 4:12but they're not. So, you know, we have
- 4:14to be empathetic to the fact that this
- 4:17is is something that is going to be
- 4:18challenging for them. But that doesn't
- 4:20mean as a teacher we shouldn't do it. It
- 4:22doesn't mean as a student they shouldn't
- 4:24practice. but they will disengage if a a
- 4:27listening activity in the classroom is
- 4:29too hard for them. So, it's going to be
- 4:31really really important that we choose
- 4:34level appropriate um activities. The
- 4:37same with a reading. Exactly the same.
- 4:39If it's too much uh it's too complex in
- 4:43its structure, they will find that more
- 4:45demotivating than encouraging.
- 4:48Well, there's no specific activity or
- 4:50reason why they are listening. then they
- 4:53will also find that difficult. So we're
- 4:55going to be talking about the process to
- 4:58administer these tests and a key thing
- 5:01in that is giving them a reason to
- 5:04listen. So getting them to think up
- 5:06front and understand up front what they
- 5:08need to listen for so they can listen
- 5:10for certain details and not worry about
- 5:13having to understand every word that is
- 5:15being said.
- 5:18Um, in general, of course, if they just
- 5:20find it hard for the level, as I said,
- 5:22they'll find it difficult
- 5:24listening and reading. Well, there's no
- 5:26body language or facial expressions to
- 5:28assist them. Uh, there's no little video
- 5:30in the corner like we have here where
- 5:32you can see me um using the the the
- 5:34facial expressions and the body
- 5:36language. Um, of course, if it's a video
- 5:39with an audio, yes. But a lot of the
- 5:41time, an audio is just uh just literally
- 5:44listening to them or reading is reading.
- 5:47So there's no extra supportive
- 5:49information and that's particularly why
- 5:51they'll find it difficult when they're
- 5:54reading something. They'll want to
- 5:56translate every word. Um and this is
- 5:59something that we'll encourage you not
- 6:01to to get them to do. Um one because it
- 6:04takes a very long time, two because
- 6:06generally it's not necessary to
- 6:08translate every word. Um and and three
- 6:12will slow down their their learning.
- 6:14Now, if they choose to do that in their
- 6:16own time, of course, that's fine. But in
- 6:18the classroom, you want to keep things
- 6:20moving and you want to encourage them to
- 6:22think about learning to read at a at a
- 6:25better pace, at a more natural pace,
- 6:27which doesn't mean they have to
- 6:28translate every word, but actually
- 6:30identify meaning around various words or
- 6:33sentences.
- 6:34And of course, their own language that
- 6:37we can refer to as L1. So, language one
- 6:41interferes with their attempted
- 6:43translation. And again, this comes down
- 6:45to wanting to translate every word. Um,
- 6:48trying to listen for every clue that
- 6:50that relates to something in their own
- 6:52language. This can actually slow things
- 6:54down. And again, we encourage them to to
- 6:57not worry about that too much, to be
- 6:59able to put things into context with
- 7:01this the whole scene, the whole
- 7:03scenario. Um, and then of course you're
- 7:05going to teach them anyway some of the
- 7:07the key points from the reading and
- 7:09listening as part of your your target
- 7:10language for the class. So these are the
- 7:13reasons why the students will will find
- 7:16reading and listening more challenging.
- 7:18As I said, doesn't mean that they should
- 7:20escape doing it and doesn't mean that
- 7:21you should not teach it.
- 7:25So how are we going to choose some
- 7:26appropriate materials then in terms of
- 7:29um the the target language? Well, the
- 7:33most important thing is to make sure
- 7:36that you are teaching around 70% of your
- 7:39vocabulary or grammar that is part of it
- 7:42um for it to be um in the in the
- 7:46language that you're teaching.
- 7:47Otherwise, we'd have to question what
- 7:50advantage is there to this particular
- 7:52reading or this particular listening. We
- 7:54really should make sure that it's
- 7:56connected to what we're going to teach
- 7:58them. So in our classrooms, we use the
- 8:01readings and listenings in the
- 8:03presentation stage. This is the first
- 8:06stage and we use it to introduce them to
- 8:10the language that we're going to be
- 8:11teaching them as opposed to using it in
- 8:14a practice section to um review the
- 8:17language. Okay. So, if we're looking at
- 8:20the PBP methodology here, basically what
- 8:23we're doing is we're going from maybe
- 8:26some gist questions, um, an image to
- 8:28start a conversation to get the flow of
- 8:31the session straight into then
- 8:33instructing and modeling an activity for
- 8:36a reading and or reading or listening.
- 8:39It's only one or the other in each
- 8:41class. Okay? And then after that, and
- 8:44I'm going to show you how to do that in
- 8:45in a bit. After that then you'll teach
- 8:49the vocabulary or the grammar that is
- 8:51for the class that will have around 70%
- 8:54of it having been in the reading or the
- 8:56listening and that will be another good
- 8:58way to introduce it. Okay.
- 9:02Um if it's a a reading then we want to
- 9:05make sure that it's there's an
- 9:07appropriate level to the reading. Um so
- 9:11for example I I'll show you a couple of
- 9:13examples now on the next slide but in
- 9:15general if it takes you 5 minutes to
- 9:18read then it will take a high level a C1
- 9:2210 minutes to read. Okay it will take
- 9:24even longer for a B2 to read it even
- 9:27longer for a B1 and five times longer
- 9:30for an A2. And probably as you can
- 9:32imagine if it's taking you five minutes
- 9:34it's probably going to uh be far too
- 9:37difficult for an A2. We'll talk about
- 9:39that now. Um, but it's not just about
- 9:42how long articles take to read. It's
- 9:45about content. It's about the grammar
- 9:48that's being used and it's about the
- 9:49vocabulary that's being used. So, for a
- 9:52rule of thumb, stick to these ideas for
- 9:55lengths of articles.
- 9:58Okay. So, to start with, um, we've got
- 10:01one article here that I would say would
- 10:03be around a B1 level. So thinking about
- 10:07the levels, we go from A2, which is
- 10:09really low, B1 next level kind of
- 10:12pre-intermediate, B2 intermediate, upper
- 10:15intermediate, and C1, you're going far
- 10:18more to the upper intermediate advanced
- 10:20level there. So we're looking at B1
- 10:22here, quite basic. Um there's a fair
- 10:25amount of text there, but if you look at
- 10:27it, it is quite um basic structures.
- 10:31There is no complex language here. um it
- 10:34is mostly speaking in the present tense
- 10:38um which is obviously something that
- 10:39they would be able to do at this stage.
- 10:42Okay. So looking for something that
- 10:45that's relevant and appropriate to their
- 10:47level is really important.
- 10:50Now if we go to the next one, we've got
- 10:52something a little bit more complex
- 10:54here. This is typically could be a B2.
- 10:57We've got some more language that's kind
- 10:59of different tenses. So using the past
- 11:01for example, um we've got the words
- 11:04couldn't have for example, etc. So we're
- 11:07looking at more complex stuff here. Um
- 11:10in terms of the
- 11:13uh the content, it's not particularly
- 11:16less or more than the other one, but
- 11:18it's certainly more complex.
- 11:22And then if we look at this one now, I
- 11:24think you can guarantee here that this
- 11:26would be a C1 level, right? You can tell
- 11:29just by looking at the amount of content
- 11:31in it. This is something that is more
- 11:33complex. There's far more of it. And if
- 11:36you take a little glance at the the
- 11:38content, you can immediately see that
- 11:40there's more complicated words here.
- 11:43Something that really would need the
- 11:45level the level to have a a higher
- 11:47understanding. Okay? So, they don't need
- 11:50to understand every word. That's why
- 11:51you're going to use it and teach them
- 11:53some stuff, but they're really going to
- 11:54be able to follow that flow better. um
- 11:58get a better understanding of the the
- 12:01article first of all.
- 12:05Okay. Now, if we're choosing appropriate
- 12:08materials, um here what we're going to
- 12:10be doing is choosing listening um audios
- 12:14that are also suitable in terms of
- 12:16length. Okay. So, how long can you
- 12:18actually listen for before you start to
- 12:21switch off? And imagine if you don't
- 12:23know what's happening, um you're going
- 12:25to switch off much quicker than that.
- 12:26So, it's going to be really important to
- 12:28choose something that has a good and
- 12:31appropriate length of time. So, for
- 12:34example, a C1,
- 12:37we would say a maximum of 2 and a half
- 12:40minutes for a listening activity.
- 12:43Maximum. Um, now that doesn't mean that
- 12:45a C1 person couldn't listen to something
- 12:48longer, but we're in class and we don't
- 12:50want to take up lots of time just doing
- 12:52the listening activity. So pushing it
- 12:55two and a half minutes. Okay, for a C1
- 12:58level, the audio again, you need to
- 13:00think about how complex it is, um how
- 13:03fast they're speaking, etc. Those are
- 13:06other things to can take into
- 13:07consideration. If it's a B2, you start
- 13:10to come down with the the length of
- 13:13time. Okay? So, we're talking more like
- 13:151 and 1/2 minutes to 2 minutes. A B1
- 13:19more like 1 minute to 1 and 1/2 minutes.
- 13:22and an A2 really basic 30 seconds 1
- 13:27minute maximum anything more than that
- 13:30and your students are going to start to
- 13:32suffer if they don't start if they don't
- 13:34understand everything so do make sure
- 13:36that your students aren't overwhelmed by
- 13:39long and complicated audios use
- 13:42authentic materials where possible okay
- 13:44so it's always nice I think if you
- 13:46especially for um higher levels once
- 13:50they can start to understand things
- 13:52things like TED talks, um maybe mini
- 13:56like cuts of a program that's been on
- 13:58television, a documentary or something.
- 14:00Um and again, that can work for A2
- 14:02levels, but there just has to be less
- 14:04audio content in terms of of using it.
- 14:08Um but anyway, if you can use authentic
- 14:10materials, then this is awesome. Um but
- 14:13if not there are plenty of reading and
- 14:16listening materials available to you in
- 14:19teacher resources in terms of books um
- 14:24websites and uh CDs and audios that come
- 14:28digitalized now as well. So you don't
- 14:31have to worry yourself necessarily about
- 14:34finding an an audio and article that
- 14:36seems appropriate. You can actually use
- 14:39teacher resources to do that. Okay,
- 14:41which are the ones that I showed you
- 14:43from the previous slide are all uh
- 14:46articles that have been taken from um
- 14:49resources, teacher resources for the
- 14:51appropriate levels.
- 14:55Okay, so uh continuing on that talking
- 14:58about these appropriate levels, find out
- 15:00what your students are interested in.
- 15:03Look for relevant reading or listening
- 15:06materials. Okay. Um um and that will
- 15:09keep them engaged from the outset. So
- 15:12the more that they're engaged, the more
- 15:14effort they're going to make to focus,
- 15:17learn, and retain the information. I
- 15:18think this is so important. Um showing
- 15:21your students that you are taking
- 15:23interests into account um will also make
- 15:26you seem like a more professional
- 15:28teacher. So if they're really interested
- 15:30in certain topics, um go out and find an
- 15:33audio or a reading article based on
- 15:35that. guarantee you that's going to help
- 15:37them uh take part in the class, take an
- 15:41interest in that reading and listening
- 15:42that they're going to find challenging,
- 15:44but at least if they're challenged, it
- 15:46will be in a good way.
- 15:48So, let's take a look now at the best
- 15:50way to teach reading and listening
- 15:53activities in the classroom. Want you to
- 15:55follow the uh the process when you're in
- 15:59the classroom teaching uh how I show you
- 16:02now.
- 16:04So, we're going to start with the
- 16:06reading activities and we're going to be
- 16:07talking about skimming and scanning.
- 16:12So, on the next slide, I'm going to show
- 16:14you a story. I will give you 10 seconds
- 16:17to skim the story and find the answer to
- 16:21the following questions. Who are the
- 16:24characters mentioned in the story? And
- 16:26what was the reason for the race? For
- 16:29example, maybe one character in the
- 16:31story is a fox. Ready?
- 16:3610 seconds. We're counting. Off you go.
- 16:52That's it.
- 16:54Let's go back. So, who are the main
- 16:56characters mentioned in the story? I
- 16:57wonder if you got them. I already told
- 16:59you that one was a fox. And did you get
- 17:02the others that are rabbit and a turtle?
- 17:05And what was the reason for the race?
- 17:08Well, because the rabbit thinks that
- 17:11they're going to win. They're basically
- 17:12being very kind of showoffy and uh and
- 17:16they wanted to compete and the the
- 17:19turtle was like, "Okay, fine. Why not?"
- 17:21Okay, so hopefully you just got in in 10
- 17:25seconds a little glance at that reading
- 17:28activity to enable you to answer those
- 17:30first two questions.
- 17:32Now, why would we do it like this? Now,
- 17:34let me just explain here. You would
- 17:36never give your students only 10
- 17:38seconds. Okay, that is not enough time
- 17:40by any means. I only did that for you
- 17:42because your natives or near natives
- 17:44speak up. So, you should be able to do
- 17:46it and I didn't want it to be too easy
- 17:48for you. Um, so ask your students to
- 17:52read the activity quickly and only focus
- 17:56on the first couple of questions that
- 17:59you give them. Okay? So, the first
- 18:01couple of questions are designed to just
- 18:03get them to like skim, notice the word
- 18:06skim here, skim the information. By
- 18:08doing that, you're not asking them to
- 18:11read every word. And remember, I talked
- 18:14about that being a danger earlier. If
- 18:16they start doing that, the uh the
- 18:18activity will go on forever and they'll
- 18:20start saying, "Uh, Siri, what does this
- 18:22mean? What does this mean?" We don't
- 18:24want that. We kind of want flow to the
- 18:26activity where they're pushed to just
- 18:27look for certain information. So, they
- 18:30need to just focus on those two
- 18:33questions. This is why it's super
- 18:35important when you administer the
- 18:37activity that you give them the
- 18:38questions up front. Okay? So instruct
- 18:41them and give them the questions exactly
- 18:44as I've done here for you on the screen.
- 18:47Okay. You also model an example answer
- 18:50by giving a potential answer to the
- 18:52first question which I also did for you
- 18:55here. Okay. So this is what we call the
- 18:59times one. So when you are putting it in
- 19:01your plan, you'll have the PPP section
- 19:05and you'll have the presentation section
- 19:07which is the first one which is where
- 19:09you're going to administer this. You're
- 19:11going to administer it by starting with
- 19:14your uh images or discussion. We call
- 19:17this the before
- 19:20reading or the before listening section.
- 19:22Okay, you'll be able to notice this in
- 19:24some of the example model plans. Then
- 19:27when you come to this section, we call
- 19:28it the during and this is the during
- 19:31times one. So during listening or during
- 19:34reading, this is the first thing that we
- 19:36want you to do. Okay, let's go back. So
- 19:41now we're going to read the story again.
- 19:43You'll have longer this time, I promise.
- 19:45You can scan the information this time
- 19:47to answer the following questions. Why
- 19:50did the rabbit think the race was a
- 19:52joke?
- 19:54What happened at the halfway point?
- 19:57What was the turtle's strategy?
- 20:00And what is the moral of the story? For
- 20:03example, the rabbit thought the race was
- 20:06a joke because he's fast on his feet.
- 20:09And clearly the turtle is not. Off you
- 20:12go. Ready? I'll give you longer this
- 20:14time. I promise. Yeah.
- 21:09Okay, I think that's enough time for you
- 21:11to have read it and thought about
- 21:13answering the questions. Okay, we're not
- 21:16going to go through the answers now. I'm
- 21:18sure that you've been able to understand
- 21:19those, but this is what we call the
- 21:22during times two. So, this will be in
- 21:26your plan during times two. This is
- 21:27where we ask them to read a second time.
- 21:30If I go back to the original
- 21:31instructions, what you'll notice is that
- 21:34I instructed again. This time you're
- 21:37going to scan the information. Now, what
- 21:39we mean by that is look for more
- 21:41details. Okay? So, they're looking, they
- 21:43can use their their finger to scan. Um,
- 21:47in terms of details, they want to find
- 21:50actual concrete information. Okay. I
- 21:54gave them the questions up front again,
- 21:56which is only fair because they need to
- 21:58know why they're reading and if we don't
- 22:00tell them, they will read every word
- 22:02again. We don't need them to. We need
- 22:04them to look for key data only.
- 22:08And then we gave them a model example as
- 22:12well. And with that, that enabled them
- 22:14to get on with the activity, enabled you
- 22:16to get on with the activity, I'm sure.
- 22:19Now obviously at the end of that
- 22:21activity you would go through the
- 22:23answers with them. Yeah. Use a selection
- 22:25of different people to to go through the
- 22:28answers and then that's when you would
- 22:30move on to teaching language from the
- 22:35article. So let's say we were choosing
- 22:40um words now to teach from the article.
- 22:43I think words for example would be
- 22:45boasting. That would be an awesome word
- 22:48to teach to boast. What does that mean?
- 22:51Okay, maybe I would choose something
- 22:54like challenge um to challenge or the
- 22:58challenge. So talking about it is an
- 23:00action verb and then one as a noun. That
- 23:02could be really cool. We might go to
- 23:04something maybe just a little bit more
- 23:06basic like umpire. Um and then we could
- 23:11go to or let's have a look here. Quit.
- 23:15what it means to quit something or to
- 23:17not quit something. So, we choose a
- 23:19selection of words. Remember, 70% of
- 23:22what we choose to teach must come from
- 23:25the reading or the listening, in this
- 23:27case, the reading. And um if you wanted
- 23:30to make up some other words, so the
- 23:32other 30%, then you could choose some
- 23:35other words. So perhaps I would um teach
- 23:38something like
- 23:40um to stagger uh which maybe is another
- 23:44word that we would use if we were
- 23:46running a race for example. Okay.
- 23:53So let's go through these different then
- 23:56in detail. A reading times one. We give
- 24:00them clear and concise instructions. a
- 24:02specific activity to think about whilst
- 24:05they are skimming the article. They are
- 24:08skimming which means they do not need to
- 24:10look for the details just the main
- 24:13ideas. We do not give them enough time
- 24:16to read every word and translate from
- 24:18their own language. We allow students to
- 24:21practice getting the main ideas without
- 24:23needing to understand every word, which
- 24:26builds confidence and shows them that
- 24:28searching for certain information and
- 24:30key words can help them get the bigger
- 24:32picture. Um, and not basically getting
- 24:36them focused on what they don't know.
- 24:38That's such a good point. You know, not
- 24:40focusing on on I don't know this, I
- 24:43don't know that. What do you know? What
- 24:44can you work out? It's much more much
- 24:46more motivation building.
- 24:49And then you've got the reading times
- 24:51two which is again clear and concise
- 24:54instructions a specific activity to
- 24:57think about now whilst they are scanning
- 25:00the article and scanning now they are
- 25:02looking for details they're reading with
- 25:04much more intent of understanding things
- 25:07but it doesn't require them to
- 25:09understand every word still it's not
- 25:11necessary so we just give them the
- 25:13question so they search for the specific
- 25:15information that we want them to and
- 25:18This allows students to focus on details
- 25:21without translating everything. It's
- 25:23amazing how you'll see this skill really
- 25:26give them confidence and help them. Um
- 25:29you'll see that motivation in class. And
- 25:31I promise you that if you know if you
- 25:34don't follow this standard or follow
- 25:35this procedure, I guarantee you your
- 25:38students will immediately say they found
- 25:40it too hard, they will immediately start
- 25:42translating every word. They'll take
- 25:44longer than you anticipated in class,
- 25:46etc. and you'll see kind of levels,
- 25:49motivation levels can drop a little bit.
- 25:51So, do make sure you follow this process
- 25:53to to make sure it's a good activity.
- 25:58All right. Now, we're going to have a
- 25:59look at the the skimming and scanning
- 26:01for listening. It's it's the same
- 26:04process. Okay? So, we'll just revisit
- 26:06that, but obviously a different
- 26:08activity.
- 26:10So, I'm going to play you an audio and
- 26:12as you listen, I want you to make a note
- 26:15to answer the questions that I'm going
- 26:17to put on the following page. Listen out
- 26:19for clues to help you. And the example
- 26:22for the first answer is wine store.
- 26:25Okay? So, grab a pen and paper and I
- 26:28want you to listen. You're going to
- 26:30listen to two short conversations about
- 26:32customer service. For the first and the
- 26:35second conversation, I want you to make
- 26:37a note of the type of service and the
- 26:41experience.
- 26:42For the first example was already here.
- 26:44It's a wine store. Are you ready?
- 26:47Okay, let's listen.
- 26:51Recording 10.3.
- 26:54Conversation one.
- 26:57It was just before Christmas.
- 26:58>> Okay. I went into this wine store and
- 27:01bought two bottles of red wine. I bought
- 27:04them because they were promoted as wine
- 27:05of the month. So I thought, well, that
- 27:07must be good. When I tried one of them,
- 27:10I found the wine was much too sweet,
- 27:12like fruit juice almost. Fruit juice?
- 27:15>> Yeah, really. I offered a glass to my
- 27:17neighbor who was our guest. She took one
- 27:19sip and asked me if I had anything else.
- 27:21So what did you do?
- 27:23>> Well, I took the bottles back to the
- 27:25store and complained about the wine. The
- 27:27salesman didn't argue. He took the
- 27:29bottles back and told me to choose
- 27:30another two bottles. I'll look for
- 27:32something at the same price, I said. Oh,
- 27:34don't do that, he said. Choose any two
- 27:36bottles you like. I chose two which are
- 27:40quite a bit more expensive and thanked
- 27:41him. I always go to that store for my
- 27:43wine now because I like the way they
- 27:45treat their customers.
- 27:51Conversation two.
- 27:54I flew to Spain recently with my family
- 27:56and I was really impressed with the
- 27:58level of customer service we received.
- 28:00We were flying with a relatively cheap
- 28:02no frrills airline and they didn't
- 28:03promise much. No meals for example, but
- 28:06what they did promise they delivered.
- 28:08Really? Yes. The service was excellent
- 28:10and friendly. It was service with a
- 28:12smile. They were particularly friendly
- 28:15and helpful to people with small
- 28:16children.
- 28:17>> We took off on time and arrived on time.
- 28:20We'll definitely use them again.
- 28:23Okay, there you go.
- 28:29So, now you have been able to listen to
- 28:32the two customer service videos and I
- 28:34hope you were able to identify the types
- 28:36of service and the experience that they
- 28:38had. Now, the idea for this activity is
- 28:42they just have to listen to some key
- 28:44words, right? They're just getting the
- 28:45general idea of what's happening. They
- 28:48don't have to have listened and
- 28:50understood all of the details.
- 28:53Generally, you can pick out the words
- 28:54here and there. Um, they may not get it
- 28:57right. They may think it was a positive
- 28:58instead of a negative experience or a
- 29:00negative or positive because they heard
- 29:02the occasional word. Um, but this is
- 29:04part of them growing uh their listening
- 29:07skills. Okay. Um, so that is what we
- 29:10call the during times one for the
- 29:13listening activity.
- 29:16Now once you've gone through the answers
- 29:17there um we would go to the audio and we
- 29:21would ask them to um make notes now to
- 29:25listen for the details. So this is what
- 29:28I want you to do. I want you to listen
- 29:30for the details um to which expressions
- 29:33will be used um in both conversations.
- 29:38Okay. So for example, maybe in both
- 29:41conversations somebody says tell me
- 29:43more. So, we've got one, tell me more.
- 29:46Two, do you mean? Three, you seem a bit.
- 29:48Four, sounds like. Five, really. Six,
- 29:51you're kidding. Seven, let's pause to
- 29:53make sure you're on the same page.
- 29:55Eight, I'm sorry, that's awful. And
- 29:57nine, h, okay, so I won't play the
- 30:00audios again for you. But in this case,
- 30:03your students now are listening for the
- 30:07details. Okay, this means they have to
- 30:10concentrate that bit more on what's
- 30:12actually happening. And of course they
- 30:15will um have already got an idea of the
- 30:17conversation. So there there's things
- 30:19they don't need to focus on anymore, but
- 30:21now they will focus on the details. Um
- 30:23and so in case you're wondering, the
- 30:25answers here were really and h. Okay, so
- 30:29that's that.
- 30:31And this of course is the listening
- 30:33times two. So let's go through this
- 30:34again in just a summary. So, we've got
- 30:37listening times one, clear and concise
- 30:40instructions, a specific activity to
- 30:43think about whilst listening to the
- 30:44audio, skimming,
- 30:47so they're not listening to everything,
- 30:49just some of the main ideas. They're not
- 30:52focused on translating while they're
- 30:54listening. It allows students to listen
- 30:56for clues without needing to understand
- 30:58every word. It builds their confidence
- 31:00because they are listening and they know
- 31:02they only have to listen for certain
- 31:03information. um and they don't have to
- 31:06focus on what they don't know again,
- 31:09which is the important thing. And then
- 31:11the listening times too will be clear
- 31:14and concise instructions. Uh a specific
- 31:17activity to think about while they're
- 31:18listening for the second time, some
- 31:20scanning, so details, reading, um sorry,
- 31:24listening with more intent, I should
- 31:25say. still don't require them to
- 31:27understand every word, but searches the
- 31:29information to answer the questions and
- 31:32allows the students to focus on details
- 31:34without translating every word.
- 31:39I think it's important here for you to
- 31:41recognize that uh it can be a bit of a
- 31:44complex scenario when you're in the
- 31:46class, but if you follow this process,
- 31:48it's it's going to work. I I I guarantee
- 31:51it. And I can't wait to see you use it
- 31:52in the classroom yourself. Um, as
- 31:54always, watch out for these structures
- 31:56in the model classes and any um, lesson
- 31:59plans that you get to review and see.
- 32:02We'll be making sure that you're
- 32:04structuring your reading and lesson
- 32:06listening activities correctly when
- 32:08you're doing your teaching practices.
- 32:09So, don't worry about that. We'll make
- 32:10sure that that's all done and then we
- 32:13promise you we'll guarantee you for some
- 32:14success when you're in the classroom.
- 32:16Okay. So, now it's time for you to do
- 32:19the tasks for this video on reading and
- 32:22listening skills. and I look forward to
- 32:24receiving them and uh getting back to
- 32:26you in the next section. Bye-bye.
About this transcript
This page contains the full transcript of YouTube transcript (R8gjvfn7qg8) , generated from the public captions YouTube serves with the video. The transcript has 5,131 words across 750 segments, with the original timestamps preserved so you can click any line to jump to that moment in the embedded player.
What you can do with it
Use the transcript to take notes, quote the speaker, build a study guide, generate a summary with ChatGPT or Claude via the YouTube Summary tool, or export it as a timed subtitle file with YouTube to SRT. You can also re-open it in the transcriber to translate the transcript into 100+ languages.
Free YouTube transcript tool
YouTube2Text is a free YouTube transcript generator — no signup, no daily limit. Paste any YouTube link and get the full transcript instantly, with timestamps, click-to-jump, translation to 100+ languages, AI prompts for ChatGPT, Claude, and Gemini, and exports to TXT, SRT, VTT, or Markdown.